Kimkim Trip Reviews

4.8
Based on 20,203 ratings
Read 20,203 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

What an amazing holiday
Croatia | Sep 16 - Sep 26, 2023

Ben
Ben L.
United Kingdom | Reviewed on Sep 27, 2023
What a fantastic holiday. Croatia is an amazing country to visit and this holiday allowed us to explore the best it has to offer including city tours, quaint coastal villages and spectacular national parks such as Plitvice and Krka. The people we met and stayed with on the way through were so friendly and helped make our holiday that much more enjoyable.

Bruno and the team were fantastic, the planning and organisation were excellent and everything went as expected.
Thanks so much... Read more

What a fantastic holiday. Croatia is an amazing country to visit and this holiday allowed us to explore the best it has to offer including city tours, quaint coastal villages and spectacular national parks such as Plitvice and Krka.

The people we met and stayed with on the way through were so friendly and helped make our holiday that much more enjoyable.

Bruno and the team were fantastic, the planning and organisation were excellent and everything went as expected.

Thanks so much for a fantastic holiday, we’d recommend Kimkim and especially Bruno to our friends and family if they wanted to visit Croatia, not that they’d need much convincing once they see the photos.

Hotel Review
16 Lakes Hotel
Rakovica

This was our favourite place that we stayed in Croatia. Thanks to our wonderful host Velinka who made us feel extremely welcome starting with a welcoming shot of schnapps when we arrived to a huge breakfast in the morning. Set in a beautiful location a few miles from Plitvice lakes the room with its own balcony was extremely clean and comfortable. I only wished we could have stayed longer.

Authenticity & Character
Location
This is situated in Plitvice national park a few miles from the entrance to the lakes
Staff
Cleanliness & Comfort
Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Sep 27, 2023

Dear Ben,

Thank you so much for the kind words.

It was a real pleasure to organize the trip for you.

I am always happy to hear travelers are happy!

Hope to stay in touch!

Many regards from Croatia!

Best
Bruno

What a great team in Saeed, Norrudine, Ayub, ...
Morocco | Sep 16 - Sep 25, 2023

M
Munir K.
United Kingdom | Reviewed on Sep 27, 2023
What a great team in Saeed, Norrudine, Ayub, Aziz and Hasan. Truest a platinum team in every respect
Amazing. Safe country with varied landscapes
Read more

What a great team in Saeed, Norrudine, Ayub, Aziz and Hasan. Truest a platinum team in every respect
Amazing. Safe country with varied landscapes

Hotel Reviews
Mövenpick Hotel Casablanca
Casablanca

Could be improved

Authenticity & Character
Location
Staff
Perhaps smile a bit more, efficiencies could be improved; piano in the lobby needs tuning and a chair to sit and play!
Cleanliness & Comfort
Desert Luxury Camp Erg Chebbi
Merzouga

Great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Garden Inn Tanger City Centre
Tangier
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Tanger to Fes via Chefchaoeun and Vollubilis
Tanger to Fes via Chefchaoeun and Vollubilis
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Comfortable, great guides
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Sep 28, 2023

Hi Munir,

Thank you so much for your kind words! We're thrilled to hear that Said and the rest of our team provided you with excellent service. We strive to deliver top-notch service to all our guests, and it's wonderful to know that we met your expectations. We appreciate your review and look forward to serving you again in the future.

Best Regards,
Abdel

Deborah with Kimkim-- amazing job!
Italy | Sep 16 - Sep 25, 2023

L
Lisa C.
Purcellville, VA | Reviewed on Sep 27, 2023
We were fortunate to have Deborah as our trip planner to northern Italy. She was beyond amazing in every way. She was always prompt when answering my (numerous!) questions and had great recommendations on tours, etc. She constantly stayed in contact with me during the trip to be sure that things were going smoothly. Our local tour guide, Enrico, went above and beyond to make sure everything was perfect. He was informative and so helpful at every step, making sure all of our drivers were on... Read more

We were fortunate to have Deborah as our trip planner to northern Italy. She was beyond amazing in every way. She was always prompt when answering my (numerous!) questions and had great recommendations on tours, etc. She constantly stayed in contact with me during the trip to be sure that things were going smoothly. Our local tour guide, Enrico, went above and beyond to make sure everything was perfect. He was informative and so helpful at every step, making sure all of our drivers were on time and that we were happy with everything. He was really incredible and I can't say enough good words about him. I knew that if I had a question or concern, I would get an immediate answer from him or Deborah-- they were that on top of things-- even on a weekend night!
I would highly recommend anyone who is thinking of traveling to use Deborah. This is my 2nd time using Kimkim and I will definitely use them again in the future. They are top notch all the way around. I would give them 10 stars if I could!

Activity Reviews
Private Boat Tour of Lake Como with guide
Private Boat Tour of Lake Como with guide
Italy

This was a 6 hour private tour of the Lake Como region. Our guide, Nathalie, was informative and they took us to several areas of the lake, pointing out important landmarks and villas along the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Langhe Winery Tour
Langhe Winery Tour
Italy

We visited Tenute Asinari dei Marchesi di Gresy and Azienda Agricola Marrone. Lunch was at Osteria Disguido and was really delicious! The wineries were excellent and the tours informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Murano & Burano Excursion
Murano & Burano Excursion
Venice

We toured Murano and Burano for a 1/2 day. It was the perfect amount of time. Very interesting and scenic islands and well worth the visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Truffle Hunting
Truffle Hunting
Italy

This was a very fun and informative tour. we learned so much about truffles that we did not know. The owner clearly loved what he does. This was an enjoyable afternoon.

Quality of Experience
Guides, Drivers and Staff
Transport
Prosecco wine tour with 2 wine tasting sessions and lunch included
Prosecco wine tour with 2 wine tasting sessions and lunch included
Italy

Both of the cantina's were lovely. The 1st stop was at Fasol Menin and they provided an incredible spread to have along with our Prosecco tasting. The lunch that Deborah set up for us was at Trattoria Alla Cima and was a beautiful and scenic restaurant and the lunch was delicious.

Quality of Experience
Food
We really enjoyed the tasting at Fasol Menin-- the food along with the Prosecco was perfect.
Guides, Drivers and Staff
Giorgio was a wonderful driver!
Transport
Local specialist: Deborah Boarolo
Deborah
Deborah Boarolo
Local specialist in Venice | Replied on Sep 29, 2023

Ciao Lisa,
thank you so much for this amazing review!
It has been a pleasure for me helping you to plan something special for you and your family and I am so happy everything went as per your dreams. I look forward to showing you other parts of my country, you are most welcome anytime!

The trip was well organised, the coach was al...
Morocco | Sep 16 - Sep 25, 2023

A
Akhlaq R.
United Kingdom | Reviewed on Sep 27, 2023
The trip was well organised, the coach was always on time at the hotel, the driver was excellent, out guide Nooruddin was excellent. Said who was the back bone was extremely helpful and he went an extra length to make it sure that the trip ran smoothly, Said organised the services at the hotel well in advance, he always had a smile on his face even in difficult situation. The other helper on the coach like Hasan and Mohammed were also great. The other guide Ayub needs more practice and would... Read more

The trip was well organised, the coach was always on time at the hotel, the driver was excellent, out guide Nooruddin was excellent. Said who was the back bone was extremely helpful and he went an extra length to make it sure that the trip ran smoothly, Said organised the services at the hotel well in advance, he always had a smile on his face even in difficult situation. The other helper on the coach like Hasan and Mohammed were also great. The other guide Ayub needs more practice and would be polished in the days to come.

I would recommend their services to any one who is planning to take a trip to Morocco. It was value for money.

The only improvement I would suggest is that the locally hired guides had vested interest in the local shops and they took us to various shops on the walking trip which was not ideal. They should be impartial and should show us the places that were of significant and walking around the shops in which they had made contract to bring tourists.
Overall the whole trip was excellent right from the start of booking till the end when we were drop at the airport on our flights to go home.

Hotel Reviews
Riad Du Ciel Marrakech
Marrakech

Very nice hotel, clean, good size rooms with tea, coffee in the room, minibar available, beds were nice and clean. Toilet and shower was excellent. Nice swimming pool. Breakfast facilities were excellent. Everything was superb. Excellent hotel.

Authenticity & Character
Excellent.
Location
Centrally located to all the attraction and food places.
Staff
Very helpful staff.
Cleanliness & Comfort
Nice and clean.
Desert Luxury Camp Erg Chebbi
Merzouga

The huts had all the minimum facilities, good environment. I was not expecting such a good arrangement in the middle of a desert.

Authenticity & Character
All the basic minimal facilities were there in the middle of desert.
Location
Very nice.
Staff
Good staff.
Cleanliness & Comfort
Nice and clean with hot water available.
Barceló Fès Medina
Fes

Rooms were not up to the standard, no iron, no arrangement for coffee in the room, no minibar in room, lift did not work when we were leaving. Breakfast arrangement was excellent, swimming pool looked very nice. Staff was very helpful and nice.

Authenticity & Character
The rooms needs redecorating and to provide the necessary facilities.
Location
Location cannot be changed.
Cleanliness & Comfort
Very nice and helpful staff.
Hilton Garden Inn Tanger City Centre
Tangier

Very nice hotel, clean with all the necessary facilities.

Authenticity & Character
Excellent.
Location
Centrally located, could walk to near by shops, train station.
Staff
Very nice and helpful staff.
Cleanliness & Comfort
Rooms were of big size with all the facilities.
Mövenpick Hotel Casablanca
Casablanca

Very nice hotel with all the facilities, rooms were fine, centrally located. Breakfast was excellent.

Authenticity & Character
Excellent.
Location
Centrally located with facility to take a tram or walk around.
Staff
Very helpful staff always had a smile on the face.
Cleanliness & Comfort
Clean environment, room were nice and clean.
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Sep 28, 2023
Hi Akhlaq, Thank you for taking the time to share your feedback on your recent trip to Morocco. We are thrilled to hear that you had an overall excellent experience with our services, and we greatly appreciate your detailed review. It's wonderful to know that you found the trip well-organized and that the coach was always punctual. We take pride in our team's dedication, and we're delighted to hear that our driver and guide Nooruddin exceeded your expectations. Your kind words about Said... Read more

Hi Akhlaq,

Thank you for taking the time to share your feedback on your recent trip to Morocco. We are thrilled to hear that you had an overall excellent experience with our services, and we greatly appreciate your detailed review.

It's wonderful to know that you found the trip well-organized and that the coach was always punctual. We take pride in our team's dedication, and we're delighted to hear that our driver and guide Nooruddin exceeded your expectations. Your kind words about Said and his exceptional efforts to ensure a smooth trip are truly appreciated. We'll make sure to pass on your compliments to Hasan and Mohammed as well.

We understand your concern about locally hired guides potentially having vested interests in local shops. Your feedback on this matter is valuable, and we will certainly take it into consideration as we strive to improve our services. Ensuring that our guests have an authentic and unbiased experience is a top priority for us.

We are grateful for your recommendation and are pleased to hear that you found the trip to be a good value for your money. We take your feedback seriously and will continue to work on enhancing our services.

Once again, thank you for choosing us for your journey through Morocco. We look forward to serving you again in the future, and we hope to make your next trip even more memorable.

Warm Regards
Abdel

Trip to Italy - Easy to Plan, A Dream to Experience
Italy | Sep 18 - Sep 24, 2023

Estee
Estee L.
Ashburn, VA | Reviewed on Sep 27, 2023
Our trip to Italy through Kim Kim was terrific. Kim Kim put together a great array of activities for us. We loved them all. Columba drove us along the Amalfi Coast and she was a great driver and fun companion for the day. Adriana was our knowledgeable guide at Pompeii and made the ancient volcanic city come alive for us. We had so much fun with Antonio, who guided us on our boat trip to Capri. We also enjoyed the hotel in Sorrento - it was beautiful and the service was great. And... Read more

Our trip to Italy through Kim Kim was terrific. Kim Kim put together a great array of activities for us. We loved them all. Columba drove us along the Amalfi Coast and she was a great driver and fun companion for the day. Adriana was our knowledgeable guide at Pompeii and made the ancient volcanic city come alive for us. We had so much fun with Antonio, who guided us on our boat trip to Capri. We also enjoyed the hotel in Sorrento - it was beautiful and the service was great. And Melissa showed us the amazing delicacies of vibrant Naples on our food tour. Through it all, Alessandro was our incredibly responsive trip coordinator. We’re so grateful that he was there every step of the way. Highly recommend him and his team! Working with Kim Kim made our trip a dream come true!

Activity Reviews
SORRENTO-CAPRI: CAPRI BOAT SMALL GROUP TOUR
SORRENTO-CAPRI: CAPRI BOAT SMALL GROUP TOUR
Sorrento

We had so much fun on beautiful Capri with Antonio. The days activities were fantastic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
CAMPANIA: AMALFI COAST SCENIC TOUR WITH PRIVATE DRIVER
CAMPANIA: AMALFI COAST SCENIC TOUR WITH PRIVATE DRIVER
Sorrento

Columba was a flexible and lovely guide. She made the day terrific!

Quality of Experience
Guides, Drivers and Staff
Transport
SORRENTO-POMPEII: POMPEII 2-HOUR TOUR WITH A PRIVATE GUIDE (MORNING TOUR)
SORRENTO-POMPEII: POMPEII 2-HOUR TOUR WITH A PRIVATE GUIDE (MORNING TOUR)
Sorrento

Adriana was a knowledgeable and fun guide. Highly recommend her!

Quality of Experience
Guides, Drivers and Staff
Transport
CAMPANIA: NAPOLI 3-HOUR WALKING TOUR WITH A PRIVATE GUIDE
CAMPANIA: NAPOLI 3-HOUR WALKING TOUR WITH A PRIVATE GUIDE
Naples

We ate our way through Napoli with Melissa - so much fun! She was knowledgeable about all the great food and the city.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alessandro Bellaguardia
Alessandro
Alessandro Bellaguardia
Local specialist in Italy | Replied on Sep 27, 2023

Ciao Estelle and David,
thank you so much for your review!

It was a great pleasure to organize this trip for you.
Thank you so much for choosing Italy!

A big hug from Italy!

Quick background - very experienced travelers...
Italy | Sep 14 - Sep 23, 2023

C
charles k.
Chicago, IL | Reviewed on Sep 27, 2023
Quick background - very experienced travelers, over 80+ countries at all sort of trip type/expense levels. Due to a variety of reasons we decided to rely almost exclusively on Martina /KimKim expertise and experience and take a fairly passive role in the specific trip planning. After relaying a detailed explanation of our desires/needs we let Martina set it up. She was earnest and attentive and overall did a respectable job but relied on some vendors whose performance was lacking which... Read more

Quick background - very experienced travelers, over 80+ countries at all sort of trip type/expense levels. Due to a variety of reasons we decided to rely almost exclusively on Martina /KimKim expertise and experience and take a fairly passive role in the specific trip planning. After relaying a detailed explanation of our desires/needs we let Martina set it up. She was earnest and attentive and overall did a respectable job but relied on some vendors whose performance was lacking which accounts for her rating. She apologized for the poor performance and attempted to take corrective action but damage already was done. Too many to relate but driver who spoke zero English, was late, etc; a hotel, the Dionoso Boutique Hotel in Syracusa that was among the worst I have stayed in in quite a while, from both an accommodations and performance standpoint, dining reservation made far in advance that was "cancelled". The major issue was the number of issues and the fact that they were basic performance issues, things that should go smoothly. Her reply to us "that has never happened before" was of no help.

Hotel Reviews
Taormina Rooms Centro Storico B&B
Taormina

Meet exceptions given our lateness looking for a room. No real view and right on the Roda but surprisingly quite. Otherwise very good location, tastefully and functionally well done and Alberto was an excellent host pn all aspects.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Re Dionisio Luxury Suites
Siracusa

Too many problems to mention them all but almost everything about this hotel from the design/furnishings, advertising, cleanliness, customer service were all inadequate - from poor to inattentive. Dirty floors due to flaking of the walls (they say it is the proximity to the sea) leaving dirty floors, all furnishings that were uncomfortable at best and cheap (think low end IKEA), a website and actual pricing that provides a junior suite with a "Juliet balcony" that is smaller then the full balcony for a lesser room. Look at the website and description and see if it is full of balcony pictures, virtually no pictures or mention of a "Juliet balcony". But you all have a same size bedroom, a no working coffee machine, a relatively functionnaly useless/uncomfortable downstairs but wait, you get a window just above the sea level. Better hope you are at least 5 foot 2 inches if you want to see anything but some sky. The staff was indifferent at best, it your fault a worst. Customer beware.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Martina Venturi

2 weeks in Croatia/Slovenia
Croatia | Sep 11 - Sep 20, 2023

C
Cindi P.
Chicago, IL | Reviewed on Sep 27, 2023
We just got back from our 2 week Croatia/Slovenia trip planned by local tour guide/planner/extraordinaire Robi. The accommodations were perfect locations for getting around in all towns - Dubrovnik, Korcula, Split, Plitvice, Porec, Ljubljana, Zagreb. For group of eight, we had mix of home/apartments, guesthouse and hotels that allowed us to be together. All the hosts were friendly and helpful too. We totally appreciated the great level of service Robi provided, from arranging city tours,... Read more

We just got back from our 2 week Croatia/Slovenia trip planned by local tour guide/planner/extraordinaire Robi. The accommodations were perfect locations for getting around in all towns - Dubrovnik, Korcula, Split, Plitvice, Porec, Ljubljana, Zagreb. For group of eight, we had mix of home/apartments, guesthouse and hotels that allowed us to be together. All the hosts were friendly and helpful too. We totally appreciated the great level of service Robi provided, from arranging city tours, drivers, ferry rides, restaurant recommendations and reservations, suggestions for stops along the way to next location. He truly shared his love of Croatia with us! We enjoyed the small family run restaurants in Kolocep & Ston- top notch fresh seafood, and homemade rakija and breakfast spread in Plitvice. It was an amazing trip with mix of educational, cultural, natural and fun! Highly recommend!!

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Sep 29, 2023

Hi Cindy,

thank you very much for your feedback and nice words. I am very happy to hear you had a nice time and that I was able to help with organizing your trip and experiences through Croatia and Slovenia.
With your enthusiastic and positive group, it was an absolute pleasure and fun to show you around!
THANK YOU!
Many regards from Croatia!
Best
Robi

My trip to Indonesia was absolutely amazing. ...
Indonesia | Sep 12 - Sep 20, 2023

Biagio
Biagio R.
Norwood, MA | Reviewed on Sep 27, 2023
My trip to Indonesia was absolutely amazing. Incredibly well organized and extremely versatile. Every day drivers and guides were punctual. Everything was smooth, and I was also able to change or revise plans in real time by interacting with my local guide based on the weather or my personal interests. Guides were knowledgeable and very professional. Everyone made this trip a memorable experience. 100% recommended!! Read more

My trip to Indonesia was absolutely amazing. Incredibly well organized and extremely versatile. Every day drivers and guides were punctual. Everything was smooth, and I was also able to change or revise plans in real time by interacting with my local guide based on the weather or my personal interests. Guides were knowledgeable and very professional. Everyone made this trip a memorable experience. 100% recommended!!

Hotel Reviews
Bintang Flores Hotel
Labuan Bajo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Nini
Bali
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Greenhost Boutique Hotel
Kota Yogyakarta
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit Ulun Danu Beratan Temple
Visit Ulun Danu Beratan Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Jatiluwih Rice Terrace
Visit Jatiluwih Rice Terrace
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Prambanan Temple
Visit Prambanan Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Borobudur Temple
Visit Borobudur Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Keraton Yogyakarta (Yogyakarta's Palace)
Visit Keraton Yogyakarta (Yogyakarta's Palace)
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Pottery Village Tour
Pottery Village Tour
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Free Time in Yogyakarta
Free Time in Yogyakarta
Yogyakarta
Quality of Experience
Guides, Drivers and Staff
Transport
Batik Workshop
Batik Workshop
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling and Trekking in Komodo Island
Snorkeling and Trekking in Komodo Island
Indonesia
Island Hopping in Komodo Island
Island Hopping in Komodo Island
Indonesia
Visit Tanah Lot
Visit Tanah Lot
Indonesia
Visit Banyu Wana Amertha Waterfall
Visit Banyu Wana Amertha Waterfall
Indonesia
Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Sep 27, 2023

Hi Biagio,

I sincerely appreciate the time you took to share your travel experience to Indonesia with us :) Thank you for letting us to be a part of this trip and you have been a pleasure to work with!

We are very happy and grateful that you had a great trip throughout and your positive feedback truly motivates my team and I to further maintain and improve our services!

We look forward to another opportunity to show you the rest of the country and wishing you all the best!

Warm regards,

Jessica

A Trip to Remember
Croatia | Sep 9 - Sep 20, 2023

Maria
Maria S.
Columbia, SC | Reviewed on Sep 27, 2023
Our local specialist was Vesna Luzar and she was incredible! From tracking our luggage which made a 3-day side trip to Vienna and dispatching our driver to the airport to retrieve it in time for our departure to the next destination, to assisting in locating my cell phone left behind on the speedboat excursion, Vesna was a shining star! Our only regret is that we did not get to meet her and personally thank her for her excellent service! She handled each of our challenges with great... Read more

Our local specialist was Vesna Luzar and she was incredible! From tracking our luggage which made a 3-day side trip to Vienna and dispatching our driver to the airport to retrieve it in time for our departure to the next destination, to assisting in locating my cell phone left behind on the speedboat excursion, Vesna was a shining star! Our only regret is that we did not get to meet her and personally thank her for her excellent service! She handled each of our challenges with great efficiency and aplomb and we feel pretty certain that she breathed a sigh of relief when it was all over!

Each of our guides was very well-informed and personable and in very short order made us feel like friends. Every excursion exceeded our expectations and left us wishing there were more hours in the day!

Hotel Reviews
Hotel Dubrovnik
Zagreb

Established hotel. Public areas have been updated.

Authenticity & Character
Nice restaurant for breakfast. Also open for later dining but did not try it.
Location
Right in the Center, easy walking distance to everything including trams/cablecars.
Staff
Nice registration staff, but not too responsive to a plumbing problem in bathroom sink which I reported the first morning and had not been addressed when we returned. I spoke with one of the room staff and she was able to send someone to fix it right away.
Cleanliness & Comfort
Teatro Verdi Boutique Hotel
Zadar

Lovely boutique hotel. Helpful and friendly front desk staff.

Authenticity & Character
Nice decor, small breakfast area but very nicely appointed.
Location
Walking distance to boardwalk and the city center.
Staff
Friendly, helpful, accommodating
Cleanliness & Comfort
Pharos Hvar Bayhill Hotel
Hvar

Have written this review 3 times and have not been able to send it. Will not attempt to provide many details again. Least favorite of all the hotels.

Authenticity & Character
Decor was reminiscent of a college dorm with bathroom tiles portraying animated characters and words like "WOW" and "ARRRGH!"
Location
Difficult to approach from the marina. A lot of steps uphill while carrying luggage. No one to assist.
Staff
Unwelcoming and not very caring registration staff. Dining room and bar staff was not very friendly or accommodating either. Waited at bar to get a drink and it took so long that we finally left. We could not figure out what the problem was.
Cleanliness & Comfort
Clean but not very comfortable in terms of lighting and mirror placements. Could not find a hair dryer when my own dryer failed. Asked a staff member in the hallway and found it in a drawer in the bedroom under the minibar. Would have never thought to look there! The lady responsible for our room was the only person who seemed to care when I asked about a hairdryer.
Hotel Lero
Dubrovnik

Very nice and centrally located. Caring staff went above and beyond to assist in tracking our missing luggage by making phone calls to professional connections.

Authenticity & Character
Nice, comfortable room. Choice of nice restaurant adjacent to hotel as well as very good dining facility for breakfastA
Location
Walkable to Old Town area and also close to bus stop if preferred to walking or returning late.
Staff
Very professional and concerned about our missing luggage. Contacted professional connections in an attempt to help track location of luggage.
Cleanliness & Comfort
Nicely appointed room. Maneuvering shower function a bit tricky for not-so-tall individuals. Also would suggest better non-slip flooring in tub.
Residence Stine
Split

Lovely little boutique hotel tucked at the end of a narrow street. Initially was a bit difficult to find as we had to be dropped off at the bottom of a somewhat steep street with our luggage since cars cannot go past a certain point on the narrow street. Warm and welcoming staff. Although this is a new construction only a few years old, it fits right in with the surrounding area's character. Had requested two beds but only had one in the room so we used the sofa as an extra bed. However, the staff was very accommodating in providing extra linens. Easily accessible to the center of town.

Authenticity & Character
Small 8 room hotel with a charming feel. It and fit right in with surrounding buildings even though it is new construction.
Location
Easily accessible to center once you get your bearings!
Staff
Very warm, welcoming, and helpful. Although we had requested 2 beds and the room only had one, the staff immediately offered to open and set up the sleeper sofa. We opted to just use it as it was without opening it so that the room would not be too crowded. They brought the linens and set it up just as requested.
Cleanliness & Comfort
Everything was very clean and classy and the inconvenience of the bed situation became a minor issue.
Activity Review
Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik

Our guide was so knowledgeable and personable! She provided a lot of details and information and made us feel like long-time friends! We spent the entire time in the Old Town and it was really interesting. After she departed we stayed and explored on our own using the maps and information she had provided.

Quality of Experience
Food
Guides, Drivers and Staff
Knowledgeable, friendly, and interesting
Local specialist: Tina Rajkovic
Tina
Tina Rajkovic
Local specialist in Rijeka, Croatia | Replied on Sep 27, 2023

Dear Maria,
thank you so much for the review which I forwarded to Vesna, and below is her reply:

Dear Maria, thank you very much for your wonderful words, you touched me deeply. It was my pleasure to be of service to you and Judy. I hope that one day you will return to Croatia again and that we will have the opportunity to get to know each other. Best wishes to you and Judy. Take care! Vesna Luzar

Thank you one more time,
Kind regards
Tina

Beautiful Morocco - 12 day trip
Morocco | Sep 4 - Sep 15, 2023

Cynthia
Cynthia F.
San Antonio, TX | Reviewed on Sep 27, 2023

Our mom/daughter trip to Morocco turned out better than I could have imagined. The KimKim team was great to work with. They were so friendly and professional, and as we were traveling when the earthquake happened, they were quick to make sure we were safe and fine. Our driver, Ilyace was amazing. He remained very much engaged with us, even after the earthquake happened, which was so appreciated, especially with having family and friends in Marrekech. We made such great memories and learned so much about this beautiful country, it’s history, culture and friendly people.

Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Sep 29, 2023
Hi Cynthia, Thank you for taking the time to share your wonderful review of your mom/daughter trip to Morocco. We're thrilled to hear that your experience exceeded your expectations, and we're grateful that you chose KimKim to help plan your adventure. The safety and well-being of our travelers are of paramount importance to us, and we're glad to hear that our team's quick response during the earthquake provided you with peace of mind. Your safety is our top priority, and we appreciate your... Read more

Hi Cynthia,

Thank you for taking the time to share your wonderful review of your mom/daughter trip to Morocco. We're thrilled to hear that your experience exceeded your expectations, and we're grateful that you chose KimKim to help plan your adventure.

The safety and well-being of our travelers are of paramount importance to us, and we're glad to hear that our team's quick response during the earthquake provided you with peace of mind. Your safety is our top priority, and we appreciate your kind words about our professionalism and friendliness.

It's fantastic to hear that Ilyace, your driver, made a lasting impression on your journey. Our local partners are dedicated to providing exceptional service and creating meaningful connections with our travelers. It's heartening to know that Ilyace remained engaged with you throughout your trip, especially during the unexpected events, which undoubtedly added to the positive experience.

Thank you once again for choosing KimKim for your trip to Morocco, and we hope to assist you with more memorable adventures in the future.

Best regards,
Mohamed

Two week honeymoon in France
France | Sep 13 - Sep 26, 2023

Tara
Tara K.
Denver, CO | Reviewed on Sep 27, 2023
Amandine was amazing! Working with her was so easy and she was very receptive to my requests. She ended up putting together a fabulous trip for us. We were especially impressed by her quick response when our train was delayed causing us to run late to a dinner cruise. The tours and classes she found and booked for us were definitely the highlights of our time in France. Our whole trip was stress free because of her hard work. Would definitely recommend! Read more

Amandine was amazing! Working with her was so easy and she was very receptive to my requests. She ended up putting together a fabulous trip for us. We were especially impressed by her quick response when our train was delayed causing us to run late to a dinner cruise. The tours and classes she found and booked for us were definitely the highlights of our time in France. Our whole trip was stress free because of her hard work. Would definitely recommend!

Hotel Reviews
Hotel Acadia Astotel
paris

The best part of this hotel was the location. The restaurants in this area are amazing and we found that we could walk to nearly everything we had planned. Otherwise, I would not recommend this hotel. The breakfast room is in a basement with outdated decor and mid range food quality. The red colors in the communal spaces is stressful and overwhelming. Our room felt dirty and old, like a college dorm room. The bed was comfortable but our coffee was not restocked once during our five night stay. The bathroom was clean but seemed to be from the 80s with no water pressure in the sink and terrible lighting. Staff at the front desk seemed uninterested.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Apollinaire
Nice

Newly and beautifully renovated. Exceptional staff. Walkable to so much of Nice but felt less “touristy”

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel les Restanques de Moustiers
Moustiers Sainte Marie

We would stay here over and over again. The town itself is a dream of views, hospitality, and a relaxing break from the cities. This was the best hotel breakfast of our trip that had four hotel’s breakfasts. Our room was clean and functional and the staff was extremely hospitable and kind. The landscaping on property was stunning and inspiring. We enjoyed having grapes from the vines!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Le Cloitre St Louis
Avignon

The location and history of this hotel is what made it a good stay. The restaurant on site was also delicious for dinner and we enjoyed eating outside for breakfast and dinner. The rooms were a bit outdated and bathroom felt closed in. Overall would recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Sep 28, 2023
Thank you so much to both of you for this nice review :)
Your honeymoon was so romantic to create and I am so relieved you were able to do the dinner cruise despite of the train delay and the traffic jams!!!
I also loved your french day : cheesemaking workshop and baking class !
However, I would like to apologise for the Hotel Acadia, we often recommend this chain for their easy access during the day with the "AstoTour", their location and their good value for money for a 3* accomodation in...
Read more

Thank you so much to both of you for this nice review :)
Your honeymoon was so romantic to create and I am so relieved you were able to do the dinner cruise despite of the train delay and the traffic jams!!!
I also loved your french day : cheesemaking workshop and baking class !
However, I would like to apologise for the Hotel Acadia, we often recommend this chain for their easy access during the day with the "AstoTour", their location and their good value for money for a 3* accomodation in the heart of Paris.
I take note about your comments and will work on these specific with the hotel, I apologise once again for the inconvenience caused.

I hope you will keep wonderful memories from France and I wish you lots of love !

Amandine

Spain
Spain | Sep 17 - Sep 25, 2023

Kathleen
Kathleen M.
Italy | Reviewed on Sep 26, 2023
My friends and I were blessed to have Marta as our trip specialist for our 9-day trip to Spain. We wanted to commend her utmost patience, professionalism and well organized planning skills in trying to meet our needs and requests. She’s so easy to get in touch with, in with whatever questions we have in mind. She gives out suggestions and recommendations to the best of her abilities. Her instructions were on-point, direct and easy to understand. She has an eye for details, which is extremely... Read more

My friends and I were blessed to have Marta as our trip specialist for our 9-day trip to Spain. We wanted to commend her utmost patience, professionalism and well organized planning skills in trying to meet our needs and requests. She’s so easy to get in touch with, in with whatever questions we have in mind. She gives out suggestions and recommendations to the best of her abilities. Her instructions were on-point, direct and easy to understand. She has an eye for details, which is extremely important in organizing and planning. From the very first time we set afoot Spain to the very last day, Marta has been there for us, in constant communication with us making sure everything is well taken cared of. If she needs to go vacation or during weekends, she made it a point to endorse us to her reliever. Ensuring someone is looking after us. We are very delighted with her work ethic and her passion with her craft. Our transports, private tours, lodging and reservations were all perfectly booked and organized just as we have requested. We couldn’t thank Marta enough for a memorable, stress-free trip to Spain! This is my second booking with KimKim.com and I couldn’t be more happy and contented with their service and how they take care of their clients. Highly recommended!!! Keep it up Marta and team!!!

Hotel Reviews
U-Sense Granada Catedral Apartments
Granada

Very spacious and clean.

Authenticity & Character
Location
Staff
No staff on site, actually but instructions were all given via email and it’s easy to understand.
Cleanliness & Comfort
Midtown Apartments
Barcelona

Huge and clean apartment! Staff was very helpful and courteous.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Slow Suites Bellas Artes
Madrid

Staff were nice to keep our luggages after we checked out which was very helpful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palacio Marmoles Aparthotel
Sevilla

Our apartment was huge and beautiful! I can stay there forever!

Authenticity & Character
Location
Staff
Edy is the best! Very helpful and always available!
Cleanliness & Comfort
Activity Reviews
Barcelona Highlights: Guided Walk &  Iconic Sagrada Família
Barcelona Highlights: Guided Walk & Iconic Sagrada Família
Barcelona

Gemma was very patient and considerate with our inquiries and requests during our walking tour. She was very knowledgeable with culture and history of Barcelona. Gave us her recommendations as to where to eat, and buy stuff.

Quality of Experience
Guides, Drivers and Staff
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

Luis is very knowledgeable and professional. Shared his expertise and wisdom with utmost patience and courtesy with our small group.

Quality of Experience
Guides, Drivers and Staff
Monumental Seville on Foot & Visit Real Alcázar
Monumental Seville on Foot & Visit Real Alcázar
Seville

Pablo was very professional and very knowledgeable with Seville’s history. Made our walking tour very enjoyable.

Quality of Experience
Guides, Drivers and Staff
Highlights Walk of Old Madrid
Highlights Walk of Old Madrid
Madrid
Quality of Experience
Guides, Drivers and Staff
Brad aka Keith was very knowledgeable.
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Sep 27, 2023

Hello Kathleen, Maria Rosario and Maricris! Thank you for taking the time to submit the review, it is of great value so I can continue offering the best travel services possible to future adventurers. It has been a pleasure for me to guide you with your travel plans and help you along the way. Hope we work together again for your future trips! All my best, Marta

Everything went so smoothly! There were a few...
France | Sep 7 - Sep 18, 2023

Tim
Tim N.
Cuyahoga Falls, OH | Reviewed on Sep 26, 2023

Everything went so smoothly! There were a few bumps in the road ( it comes with travel), but Fanny quickly got things right. KimKim’s choice of a biking company was spot-on. We highly recommend KimKim & Fanny.

Local specialist: Fanny Venet
Fanny
Fanny Venet
Local specialist in Lyon | Replied on Sep 28, 2023

Thank you Pam & Tim! It was a pleasure to have you traveling with us!
I am so happy you enjoyed your trip, especially the multi-day cycle tour in Brittany!!
A bientôt 😊
Fanny

The train system in Italy was very punctual a...
Italy | Sep 16 - Sep 24, 2023

O
Oliver C.
Princeton, NJ | Reviewed on Sep 26, 2023
The train system in Italy was very punctual and efficient. Lake Como, the Belvedere Hotel, and boat ride on Lake Como were amazing. The food tour in Florence with Aldo was mediocre, as was the Frame Hotel in Florence. Fabio, our travel agent, was extremely helpful and responded quickly to any issues we had. Read more

The train system in Italy was very punctual and efficient. Lake Como, the Belvedere Hotel, and boat ride on Lake Como were amazing. The food tour in Florence with Aldo was mediocre, as was the Frame Hotel in Florence. Fabio, our travel agent, was extremely helpful and responded quickly to any issues we had.

Hotel Reviews
Hassler Roma
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Frame Hotel Florence
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Belvedere Bellagio
Bellagio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nolinski Venezia
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Florence Food Tour
Florence Food Tour
Florence
Quality of Experience
Guides, Drivers and Staff
2-hour Boat Tour | Cruise Around Lake Como
2-hour Boat Tour | Cruise Around Lake Como
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Sep 27, 2023
Ciao Oliver,
Thank you for taking the time to share your feedback about your recent trip to Italy. I greatly appreciate your insights and am thrilled to hear that you had such positive experiences with the train system, Lake Como, and the interaction with me. I am sorry to hear that the food tour in Florence with Aldo didn't meet your expectations and that you found the Frame Hotel in Florence to be mediocre. Your feedback is extremely important to us, and we'll certainly take this into...
Read more

Ciao Oliver,
Thank you for taking the time to share your feedback about your recent trip to Italy. I greatly appreciate your insights and am thrilled to hear that you had such positive experiences with the train system, Lake Como, and the interaction with me. I am sorry to hear that the food tour in Florence with Aldo didn't meet your expectations and that you found the Frame Hotel in Florence to be mediocre. Your feedback is extremely important to us, and we'll certainly take this into consideration to improve our offerings. Once again, thank you and I hope to have the opportunity to assist you with your future travel plans. All the best!
Arrivederci,
Fabio

I wasn't really sure how to approach a trip f...
Japan | Sep 11 - Sep 19, 2023

E
Erin L.
Los Angeles, CA | Reviewed on Sep 26, 2023
I wasn't really sure how to approach a trip for Japan so I was grateful to the suggested itinerary by Fei that helped me eliminate things I didn't want to do and focus more on the ones that I did. Having hotels, transportation and guides all sorted out made the planning a lot easier and allowed me to only have to focus on a few things. Our guide in Tokyo, Yumi was excellent. She had great energy, sense of humor, and really thought about our wellbeing during the day. I can't recommend this... Read more

I wasn't really sure how to approach a trip for Japan so I was grateful to the suggested itinerary by Fei that helped me eliminate things I didn't want to do and focus more on the ones that I did. Having hotels, transportation and guides all sorted out made the planning a lot easier and allowed me to only have to focus on a few things. Our guide in Tokyo, Yumi was excellent. She had great energy, sense of humor, and really thought about our wellbeing during the day. I can't recommend this guide enough, she went beyond what I've seen other do. Satimo who guided us through Kyoto and Osaka spoke excellent English and really shared with us her story of life in Kyoto as we trekked all over the city to very interesting sites. She demonstrated patience and understanding on one of the hottest days of our trip. Both guides provided great history to the sites we visited and were able to answer all questions about Japan and life there. The activities booked without guides were excellent too. The tea ceremony in Kyoto and visit to the Samurai museum are must-dos for any visit there.

Hotel Reviews
Osaka Excel Hotel Tokyu
Osaka

Premium Twin Room, beds were pushed together which we immediately had to seperate but had limited space to do so. The majority of one side of the room was taken over by an oversized daybed. This could be half the size in the room and still be very useful and make more space for the table and chair by the window to not make the space feel overcrowded. The closet is not enclosed here. This was my favorite bathroom set up of all places I stayed. The sink area had plenty of counter space for storage of personal items. The shower was huge and easy to operate to the right temperature. The breakfast buffet had the most fruit selection of all places I stayed at because they had bananas. The tricky part of this hotel is that you go up to level 16, then take another set of elevators down to the rooms. There wasn't a constant presence of taxis in front of the building but the front desk was happy to call for one and let us know when the car was downstairs.

Authenticity & Character
This place felt very lux.
Location
It was close to a station but didn't stay long enough (only 1 night) to explore the area.
Staff
The staff was happy to assist with getting a taxi for our departure. This thoughtfulness is the reason I gave them 4 stars.
Cleanliness & Comfort
Bed was very soft and sheets very comfortable. The temperature in the room was perfect.
Kyoto Tokyu Hotel
Kyoto

Premium Twin Room was very large and spacious. A lot of seating options. AC was controlled by the hotel but was a comfortable level. There was an in room air purifier/humidifier. I don't know if it helped as I developed a scratchy throat during my stay here. I also woke up with a puffy face, having an allergic reaction to something in the sheets/pillow. There are not enough bedside outlets. There was only the one in the middle for 2 people to split. So instead one of us had to leave our phone on the other side of the room charging and could not have it bedside. The breakfast buffet was very good and had a great variety of foods to choose from. The shuttle to and from Kyoto station saves this hotel. It is too far to walk with luggage to and from on any day, let alone a hot day in September. I with the shuttle was larger and more frequent. The location of the hotel is out of the way of most things. Thankfully there seemed to always be a taxi available. Food options in the area are difficult to come by but it did lend itself to the most authentic food place we ate at on our trip (we were the only foreigners in the restaurant).

Authenticity & Character
This hotel felt very lux catering to international visitors
Location
More shuttle options to more places. Perhaps a shuttle that took guests to Gion Area to eat, shop and visit.
Staff
I didnt have much interaction with staff but when I did they were polite and prompt.
Cleanliness & Comfort
The space feels clean.
Shibuya Tokyu REI Hotel
Tokyo

The standard twin room was very small. Couldn't really find a place to have my luggage opened all the way, had to pull everything out (thank god for cubes) and then leave the suitcase under the bench the rest of the time. There is NO STORAGE in this room. The bathroom has NO COUNTER SPACE. Everything had to be brought into the bathroom if you were going to use it. The biggest plus about this hotel is the location. Right by Shibuya station, Miyashita Park and the famous scramble. So much to shop and eat in the area!

Authenticity & Character
Location
Right by Shibuya station, Miyashita Park and the famous scramble. So much to shop and eat in the area!
Staff
I didnt find the front desk at all helpful or even wanting to help.
Cleanliness & Comfort
Activity Review
Full Day Tokyo City Tour with Senso-ji Temple
Full Day Tokyo City Tour with Senso-ji Temple
Tokyo

Yumi was our favorite guide of the trip. She was so knowledgeable, thoughtful and fun to spend the day with. She gave a great history lesson of the country and related stories about what we were seeing. She brought us handheld fans to deal with the weather of the day, bottled water and even hydration tablets which then became our obsession of the trip. She had great energy and humor that matched ours.

Quality of Experience
We visited the right amount of places in the long day that were a variety, from shrine, to castle to temple.
Guides, Drivers and Staff
I can't say enough how much I loved spending the day with Yumi.
Transport
I felt comfortable being led by Yumi on the public transit.
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Oct 06, 2023

Hi Erin,

Greetings from Fei and thank you so much for your wonderful words and thoughtful feedback about your trip to Japan!

I am so happy to know that you have wonderful experience with Yumi and Satimo and I will pass your thanks to them.Meanwhile thanks a lot for your detailed feedback with the hotel and the sightseeing which will help a lot for us to understand more about them and can do better recommendation for you and other travellers in the future.

Welcome you to Japan again.

Warmest regards from Japan,
Fei

Salam, dear friends,

It was pure bliss and j...
Morocco | Sep 16 - Sep 25, 2023

Zoreen
Zoreen A.
South Bend, IN | Reviewed on Sep 26, 2023
Salam, dear friends,

It was pure bliss and joy seeing you all after 43 years, experiencing waves of emotions, recalling our golden years, and creating new pleasant memories. Being with you all was fun—but was it a fun and relaxing vacation overall? Not sure about that. A 10- to 12-hour bus ride and packing and unpacking was challenging.

Sightseeing is excellent, but I would recommend adding some fun and relaxation time by including a few optional activities so people can experience the... Read more

Salam, dear friends,

It was pure bliss and joy seeing you all after 43 years, experiencing waves of emotions, recalling our golden years, and creating new pleasant memories. Being with you all was fun—but was it a fun and relaxing vacation overall? Not sure about that. A 10- to 12-hour bus ride and packing and unpacking was challenging.

Sightseeing is excellent, but I would recommend adding some fun and relaxation time by including a few optional activities so people can experience the local exotic culture, as well. For example, our APPNA Chicago group trip to Morocco had a bull and horse show followed by a musical dinner show. In Buenos Aires, we arranged to attend an opera at one of the most prominent opera houses in the world. Tango originated in the slums of the city; after seeing the ruins where it started, we went to experience the tango show with dinner.
Nuruddin, our guide in Morocco, is a hiking guide—I wish there were an option to go hiking one day because we have a limited amount of time to enjoy that kind of activity before we get too old for them. 

There are so many exotic golf courses in unfamiliar places—there should also be an option to play golf. There should be an option to take a small plane to travel from one city to another, instead of riding on a bus for long hours, which wastes time. There should be an option to pick hotels, and there should also be a few organized group dinners so everyone can enjoy everyone’s company. On winter resort vacations, a skiing option should be available.

Merzouga was my favorite place. We could ride camels, enjoy the enchanting music and dance, and get a feel for the local culture. 

All the tour companies offer various options and suggestions for different things to do in the evening before dinner. This is how we travel with friends, and I would like to do those things if I decide to join our next trip. Naturally, though, everyone's choices and preferences are different, and I respect that.

This is a text I sent to my friends who organized the trip. Your guides were excellent; they worked hard to make our trip memorable, especially Saeed. They are a young, talented group of folks. I was very impressed

Activity Review
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Morocco

We loved it at the camp. The rooms were excellent, the people and the guides were terrific, and the Camel rides were fun. I enjoyed Ayub’s musical skills. I can't say enough about Saeed; he is excellent, hard-working, and accommodating. We enjoyed dancing with them - an amiable and pleasant group of talented young people. I was very impressed.

Quality of Experience
Camel Ride and Ayub’s performance
Food
Variety
Guides, Drivers and Staff
They were always available—a fantastic group of talented young men. I can’t say enough about Saeed; he is perfect, intelligent, organized, friendly, hard-working, and I could go on and on. He is such a great asset to your company.
Transport
I didn't like the long bus rides so much; sitting is not suitable for our health at this age.
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Sep 28, 2023
Hi Zoreen, Thank you so much for taking the time to share your thoughts and experiences from your recent trip. It's wonderful to hear that reuniting with old friends after 43 years brought such joy and emotional moments for you. We truly appreciate your feedback and suggestions for improving our future trips. We understand that the long bus rides and constant packing and unpacking can be physically demanding, and we apologize for any inconvenience this may have caused. Your input regarding... Read more

Hi Zoreen,

Thank you so much for taking the time to share your thoughts and experiences from your recent trip. It's wonderful to hear that reuniting with old friends after 43 years brought such joy and emotional moments for you. We truly appreciate your feedback and suggestions for improving our future trips.

We understand that the long bus rides and constant packing and unpacking can be physically demanding, and we apologize for any inconvenience this may have caused. Your input regarding adding more fun and relaxation options is invaluable. We will certainly take this into consideration when planning future trips, as we aim to cater to a diverse range of interests and preferences within our group.

Your mention of Nuruddin's expertise in hiking is noted, and we'll explore the possibility of incorporating hiking activities into our itineraries for those who share your passion. Golfing and small plane travel options are also great ideas, and we will explore these possibilities as well to enhance the overall experience. We appreciate your understanding that everyone has unique preferences, and we'll strive to offer a more diverse range of activities to cater to those differences in the future.

We're delighted to hear that you were impressed with our guides, particularly Saeed. They are indeed a dedicated and talented group who work hard to make your trip memorable. We'll be sure to convey your compliments to them.

Thank you once again for your valuable feedback and for being a part of this memorable journey. We look forward to incorporating your suggestions into future trips and hope to provide an even more enjoyable experience for you and your fellow travelers.

Warm regards,
Abdel

Morrocco in 9 days
Morocco | Sep 16 - Sep 25, 2023

O
Obaid Shakil S.
Cranberry Township, PA | Reviewed on Sep 26, 2023
I would have better enjoyed it if we had visited fewer places. It turned out to be hectic as we had to pack and leave almost daily. Two days spent in Fes was too much as there was less to see. We would have preferred a tour of Marrakech to see the monuments even if some were closed because of the earthquake. In Fes and Marrakech, our local guides took us to their recommended stores instead of let us decide where to shop. Just walking through the market felt weary and wasted lot of time. Hotel... Read more

I would have better enjoyed it if we had visited fewer places. It turned out to be hectic as we had to pack and leave almost daily. Two days spent in Fes was too much as there was less to see. We would have preferred a tour of Marrakech to see the monuments even if some were closed because of the earthquake. In Fes and Marrakech, our local guides took us to their recommended stores instead of let us decide where to shop. Just walking through the market felt weary and wasted lot of time. Hotel in Fes was terrible whereas one in Ozarzaite was excellent. Our tour guides on the coach with us were fantastic and provided with us lot of information. Overall, the trip was enjoyable.

Hotel Reviews
Mövenpick Hotel Casablanca
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Barceló Fès Medina
Fes

Ordinary hotel that would barely make it to 3 star. No iron/board, hair dryer or coffee maker in room. Poor response from the reception. Had to call several times and then physically go there to request an iron which remained unavailable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Sep 28, 2023
Hi Obaid, Thank you for taking the time to share your feedback with us. We genuinely appreciate it, as it helps us continually refine our offerings and ensure our travelers have the best possible experiences. I understand your concerns regarding the pace of the tour and the choices in destinations. Regarding shopping, it's a fine balance. The shopping tours, especially with local guides, are an integral part of many travel experiences in Morocco. While we don't actively push or promote it,... Read more

Hi Obaid,

Thank you for taking the time to share your feedback with us. We genuinely appreciate it, as it helps us continually refine our offerings and ensure our travelers have the best possible experiences.

I understand your concerns regarding the pace of the tour and the choices in destinations. Regarding shopping, it's a fine balance. The shopping tours, especially with local guides, are an integral part of many travel experiences in Morocco. While we don't actively push or promote it, these visits play a significant role in supporting the local economy and craftsmen. However, we also respect our guests' preferences, and your feedback on this will be taken into account for future tours.

With larger groups like yours, catering to individual preferences can be challenging. Everyone has unique interests, and we strive to provide a well-rounded experience. We apologize if certain aspects didn't meet your expectations.

Regarding the hotel in Fes, I apologize for the inconvenience. Due to the high demand for rooms for larger groups during that period, the options were limited, and we had to go with the best available. We're glad to hear you enjoyed your stay in Ouarzazate – it's one of our favorites too!

Lastly, I'm delighted to hear positive comments about the tour guides on your coach. We pride ourselves on our knowledgeable and dedicated guides, and it's heartening to know they added value to your trip.

Thank you again for choosing KimKim and Original Travels, Obaid. We value your insights and will certainly keep them in mind moving forward. We hope you'll consider traveling with us again, and we'll do our best to tailor an experience more in line with your preferences.

Warm regards,
Abdel

Venetian success
Italy | Sep 13 - Sep 24, 2023

Amanda
Amanda F.
Hilton Head, SC | Reviewed on Sep 26, 2023
I had a blast working with Maria to design this trip, and I couldn't be happier with how it turned out. We absolutely loved the bed and breakfast we stayed at (Cima Rosa). This is why you engage with local experts! Barbara from Storywalking provided excellent service throughout our trip -- she knew when our plans had changed before we did and was amazingly quick to solve issues. We leaned heavily upon her help several times -- and were very happy to have the team to rely upon when our... Read more

I had a blast working with Maria to design this trip, and I couldn't be happier with how it turned out. We absolutely loved the bed and breakfast we stayed at (Cima Rosa). This is why you engage with local experts!

Barbara from Storywalking provided excellent service throughout our trip -- she knew when our plans had changed before we did and was amazingly quick to solve issues. We leaned heavily upon her help several times -- and were very happy to have the team to rely upon when our flights changed, our cruise changed, etc. Her frequent communication and problem-solving skills inspired confidence.

We learned so much from Romy in our walking tour of the City on our first night -- she really set us up for success over the next few days.

Nicoletta was extremely knowledgeable. We feel lucky to have had a day with her to explore so much of the city and surrounds.

Hotel Review
Cima Rosa Venice
Venice

Authentic, historic, tastefully decorated bed-and-breakfast, with truly gracious staff. Staying here gave us a sense of Venice's history and present.

Authenticity & Character
Fully restored (on the inside) 15th century palazzo, with beautifully decorated, comfortable public spaces (indoor and outdoor), and well-appointed rooms. Air conditioning in each room.
Location
Its location on the Grand Canal within a quiet neighborhood was the perfect mix -- easily accessible to all of the major sites and wonderful restaurants, without the craziness of the tourist areas.
Staff
They were so helpful in arranging reservations for dinner, coordinating with our guides, and offering suggestions of locations to visit to add to the trip. They made you feel comfortable from the minute you got there.
Cleanliness & Comfort
The rooms were spotless, as were the public spaces.
Activity Reviews
Market & Cicchetti Venice Food & Wine Tour | Semi-Private
Market & Cicchetti Venice Food & Wine Tour | Semi-Private
Venice

This group tour took us through the Rialto area to try foods and experiences we wouldn't have otherwise tried. Our guide was delightful, and it was fun to experience this with a group of interesting (and interested) people.

Murano Island Excursion
Murano Island Excursion
Venice

We got to see a master of the glass-making art develop a centerpiece while we were there, which was truly amazing. Wish we could have afforded to buy it. ;)

Explore St. Mark's Basilica and The Doge's Palace
Explore St. Mark's Basilica and The Doge's Palace
Venice

We were only able to see the Doge's Palace (and the exterior of St Marks) as our schedule changed. But it is totally worth having a private guide through this remarkable building.

Private Evening Gondola Ride Venice & City Stroll
Private Evening Gondola Ride Venice & City Stroll
Venice

Seeing Venice from the water at night is incredibly special. Our gondolier was very friendly and an expert at navigating the canals.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 02, 2023
Dear Amanda,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a fantastic experience working with us, and I'm happy I had the chance to work with you.
Our dedication and problem-solving skills are certainly something we take great pride in. It's fantastic to know that our colleague Barbara went above and beyond to ensure your trip went smoothly, even anticipating some unexpected changes of your travel. Our Storywalking team is...
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Dear Amanda,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a fantastic experience working with us, and I'm happy I had the chance to work with you.
Our dedication and problem-solving skills are certainly something we take great pride in. It's fantastic to know that our colleague Barbara went above and beyond to ensure your trip went smoothly, even anticipating some unexpected changes of your travel. Our Storywalking team is dedicated to providing top-notch assistance!
We are very grateful to have had the opportunity to be a part of your journey. If you ever decide to explore more destinations, please don't hesitate to reach out again. We'd be honored to assist you again.
Warm regards,
Maria Grazia

Èric has done a fantastic job helping me plan...
Iceland | Aug 23 - Aug 29, 2023

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Xin W.
Scarsdale, NY | Reviewed on Sep 26, 2023

Èric has done a fantastic job helping me plan this trip to Iceland! I am very impressed with the details of the itinerary and the thoughts that have been put into this. I will definitely recommend kimkim to my friends for their next trip planning.

Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Sep 27, 2023

Hello Xin! Thank you so much for your kind words! I do hope you had an amazing time travelling Iceland with your son, and I would be delighted to be able to help your friends prepare a trip to Iceland when the time comes. All the best to you!
Èric

Premium personalized service!!
Portugal | Sep 12 - Sep 22, 2023

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Carlos B.
Greer, SC | Reviewed on Sep 26, 2023

Our trip was awesome and Pedro did a superb job of keeping in touch and making sure that all was being handled as planned. When we visit Portugal again, we will definitely have Pedro help us with our itinerary!!!
Carlos Bernard

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Sep 28, 2023

Dear Carlos,
Thank you for sharing your feedback on my profile.
Receiving your compliments mean the world to me. I truly appreciate you saying that you would definitely reach out again for a future trip - there is no better compliment than that :)
It was my pleasure to assist you and Lori´s on your trip to Portugal.
Your friend in Portugal - Pedro

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.