Kimkim Trip Reviews

4.8
Based on 16,462 ratings
Read 16,462 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Ready for another 30 years
Ireland | May 27 - Jun 3, 2025

Jaclynn
Jaclynn G.
Chicago, IL | Reviewed on Jun 08, 2025
This was an amazing trip with my husband to celebrate our 30th wedding anniversary, and it did not disappoint. After raising children for 28 years, this was the first true vacation that we had taken together that was more than a long weekend. We had a delay in our arrival flight to Dublin which affected our scheduled time at the Guinness Storehouse. As soon as we landed, we had a message telling us that our schedule had been adjusted to accommodate everything we had planned for our first... Read more

This was an amazing trip with my husband to celebrate our 30th wedding anniversary, and it did not disappoint. After raising children for 28 years, this was the first true vacation that we had taken together that was more than a long weekend. We had a delay in our arrival flight to Dublin which affected our scheduled time at the Guinness Storehouse. As soon as we landed, we had a message telling us that our schedule had been adjusted to accommodate everything we had planned for our first day. It took away all the stress and worry over the possibility of missing something.

That was the overarching theme for the whole trip, which was a dream, truly. Of course there were some hiccups along the way, but you learn to anticipate that when travelling internationally. Having our transportation arranged for all of our major events made each day a breeze. We simply had to show up!

Highly recommend Galway in a day! Phil, our tour guide, was so much fun and he provided a lot of historical context for what we were seeing and doing. The Cliffs of Moher were stunning, and I loved the experience from the water.

Tea at Dromoland Castle made us feel like we were part of the “upstairs” people at Downton Abbey! It was a lovely experience! Blarney Castle and kissing the stone was another wonderful day. Highly encourage allowing at least two hours to explore the grounds at the castle as they were absolutely gorgeous. So many blooming flowers!! Live music at Sin é was worth the crowded space!

Also highly recommend the 10 Tastings of Dublin Tour with Ruairi. He was such an engaging host and guide, sharing so many historical tidbits and stories. I think we found the best falafel in the world on this tour, not to mention the fish at chips at Leo’s!

Michael with Elegant Irish Tours to see the Giant’s Causeway was such a lovely man. He told us so many stories and facts about the Causeway, Northern Ireland, “the Troubles”, and the landscape. As part of this day, we took part in the Black Taxi Tour which took us into the part of the city where you can see the political murals, memorials, and the wall erected as a peacekeeping measure during “the Troubles”. Definitely a tour worth taking.

All in all, this trip only served to kindle our desire to one day return to the Emerald Isle. It truly was an amazing trip that celebrated our 30 years! Thank you, kimkim!

Hotel Review
Randles Hotel Killarney
Co. Kerry

Such a beautiful hotel with a top notch breakfast. By far my favorite hotel from all our travels!

Authenticity & Character
Wonderful renovation and use of an established home in Killarney.
Location
Close to everything!
Staff
Very welcoming, helpful, courteous.
Cleanliness & Comfort
The room was beautiful, attention to detail amazing. Even had a plug that was compatible for American travelers! The bed was so comfortable! The bath and amenities were exactly what we needed.
Activity Reviews
Visit Blarney castle and kiss the stone
Visit Blarney castle and kiss the stone
Ireland
Quality of Experience
Guides, Drivers and Staff
Transport
The 10 Tastings of Dublin Private Food Tour
The 10 Tastings of Dublin Private Food Tour
Dublin

Ruairi was a wonderful guide and host with an extensive knowledge of the food offerings of Dublin. Quite possibly the best falafel I have ever had!! Nothing like a Guinness, but even better when you have some history of Michael Collins, local lore, etc! Highly recommend this event!

Quality of Experience
Just such fun and so different from any other tour we did!
Guides, Drivers and Staff
Ruairi was so warm and engaging!
Transport
All within walking distance, which we loved!
Small Group Giant's Causeway Tour from Dublin
Small Group Giant's Causeway Tour from Dublin
Dublin

Bucket list item done! Truly breathtaking to see in person. Needed another hour or two for more exploring!

Quality of Experience
Guides, Drivers and Staff
Michael with Elegant Tours was so warm and engaging. He shared the stories, tales and music that fits a trip to the Causeway! Highly recommend his group!
Transport
A lovely Mercedes coach that was very comfortable
A Full-Day Tour: Cliffs of Moher Cruise, the Aran Islands, South Connemara and the Burren
A Full-Day Tour: Cliffs of Moher Cruise, the Aran Islands, South Connemara and the Burren
Galway
Quality of Experience
Guides, Drivers and Staff
Phil was a load of fun!
Transport
Local specialist: Cathy Geoffroy
Cathy
Cathy Geoffroy
Local specialist in Dordogne | Replied on Jun 11, 2025

Hi Jaclynn,

Thank you so much for your detailed feedback, I’m absolutely thrilled to hear you had such a wonderful time celebrating your 30th wedding anniversary! 😊

And thank you for sharing those amazing photos, they’re absolutely beautiful!

Wishing you all the best,
Cathy

Rachel planned a memorable trip for us recent...
Wales | May 13 - May 26, 2025

Judy
Judy J.
Los Angeles, CA | Reviewed on Jun 08, 2025
Rachel planned a memorable trip for us recently in Ireland and Northern Wales. One of the best parts of our trip was having a private driver while visiting Wales. Peter was professional but definitely had a fun side. He showed us places in Snowdonia that we would never have found on our own. Our next private driver, Patrick, took us from Galway to Killarney with a stop at the Cliffs of Moher! He even did a quick detour to Limerick, which was much appreciated! We had a few questions... Read more

Rachel planned a memorable trip for us recently in Ireland and Northern Wales. One of the best parts of our trip was having a private driver while visiting Wales. Peter was professional but definitely had a fun side. He showed us places in Snowdonia that we would never have found on our own.

Our next private driver, Patrick, took us from Galway to Killarney with a stop at the Cliffs of Moher! He even did a quick detour to Limerick, which was much appreciated!

We had a few questions during our trip and tour pick-up locations that needed to be clarified/confirmed, and the KimKim team was readily available to assist.

Hotel Reviews
Maldron Hotel Belfast City
Belfast

The Maldron Hotel Belfast City was located in a great location for restaurants and catching our day tour to the Giants Causeway. The bed was comfortable and the breakfast was good. We would stay here again.

Authenticity & Character
I would consider this more of a business hotel.
Location
Close to restaurants and the Crown Liquor Saloon (1820's pub) was a hoot!
Staff
Polite and helpful with a city map
Cleanliness & Comfort
Bed was comfortable and their scone with clotted cream and jam in the bar was heaven!!
Belmont Llandudno
Llandudno

This was probably the least liked hotel of our trip. Our room was toward the back of the hotel and was very small. It also had no ceiling fan or window that one could open wide so the room was uncomfortably warm. Thoughtfully the hotel provides a small fan (which should have been a clue) which helped a little, but not enough. There was a tiny space in which to put our small suit cases, with one being on the floor, The hotel was close to restaurants and the boardwalk. On the plus side, the breakfast was delicious and they had menu items you could order freshly made (i.e., avocado toast, Irish breakfast).

Authenticity & Character
It's an old building, so probably not much can be done.
Location
Close to restaurants and the boardwalk
Staff
The staff was pleasant and we felt welcomed.
Cleanliness & Comfort
A ceiling fan and/or air conditioner would be helpful.
Castle Hotel
Dublin

The Castle Hotel is set within nine elegantly restored Georgian townhouses with rooms full of period pieces. We had a fairly large room with a four poster bed and a nice sized bathroom. We had a choice between the full Irish breakfast or a ala carte selection.

Authenticity & Character
Size of the bedroom and that it was a 4 poster bed!!
Location
Depending on your interests, the location was fine for some cultural sites, but almost a 30 minute walk to Christ Church orTrinity College.
Staff
Front desk staff was pleasant and helpful with a city map
Cleanliness & Comfort
Comfortable bed, clean room
The Galmont Hotel & Spa
Galway

Business class hotel with nice sized room and comfortable bed. Delicious breakfast!

Authenticity & Character
Nice business hotel
Location
The location was excellent - short walking distance to Eyre Square and the Quay pedestrian street.
Staff
Staff was pleasant and provided city map
Cleanliness & Comfort
Clean and comfortable
Killarney Plaza Hotel (O‘Donaghue Group)
Killarney

One of our favorite hotels on our trip Comfortable quiet room with enough room for side chairs and small table. Breakfast was delicious with good selection. The location was central for walking around town, the Jaunting cars and good restaurants!

Authenticity & Character
Well maintained older hotel.
Location
Perfect location for walking around town, the Jaunting cars and good restaurants!
Staff
Very helpful in storing our bags and providing directions to the train station (very walkable!)
Cleanliness & Comfort
Clean and comfortable bed/room
Maldron Hotel South Mall Cork City
Cork Co. Cork

Business class hotel with attached restaurant (which was actually good) and typical ala carte breakfast. The room was comfortable but not outstanding. Location was walking distance from the train station and central shopping area.

Authenticity & Character
Typical business hotel
Location
It was walking distance from the train station and central shopping area
Staff
it was fine for a typical business type hotel.
Cleanliness & Comfort
Bed was comfortable and room was clean
The Fleet
Dublin

Quirky hotel in the central part of Dublin. Room was mid-sized but comfortable. The breakfast was typical ala carte fare.

Authenticity & Character
The hotel was long and narrow, with the rooms extending back from the main street. You could take the elevator up to what you thought was your floor, only to find that you needed to carry your bags up and down a few more steps to get to your room.
Location
Loved the location - this hotel was close to Trinity College, Christ Church, the Dublinia, Viking and Medieval Dublin museum as well as Temple Bar and restaurants.
Staff
They were pleasant but we didn't interact with them other than checking in/out.
Cleanliness & Comfort
Bed was comfortable and clean room.
Activity Reviews
Private transfer
Private transfer
Wales

So nice to have a driver ready and on-time to take us from the hotel to the airport!

Belfast Political Taxi Tour
Belfast Political Taxi Tour
Belfast

We weren't really sure what to expect on this tour, but came away with a much clearer picture of "The Troubles" from 1968-1998. We made several short stops around both the Protestant and Catholic sections of Belfast with our guide explaining the significance of each location - often with graphic photos. Our guide, Paul, was passionate about the conflict that is still going on today, and that I don't think people outside Belfast are aware.

Quality of Experience
This was a very moving tour and not for everyone.
Guides, Drivers and Staff
Paul, our guide was very passionate about "The Troubles" He had friends who were killed and to this day, there are bars in the areas we drove through, where he would not enter for fear he would be beaten.
Transport
Comfortable van for this tour.
Giants Causeway Day tour (small group)
Giants Causeway Day tour (small group)
Belfast

This was a small group (~30) tour to the Giant's Causeway. The driver/guide was personable and pointed out many sights along the way!

Full day Exploring Castles with a Driver Guide
Llandudno

We were so fortunate to have Peter Vale as our driver for our time in Wales! After stopping at Caernarfon Castle, Peter took us to see Plas Mawr - one of the finest examples of an Elizabethan town house from the late 1500. Along the way, Peter stopped at several sights we would never have know about unless we were shown!

Quality of Experience
Northern Wales is so beautiful - more so when you have someone who knows the area as in depth as Peter does, to guide you!
Guides, Drivers and Staff
Peter is the perfect guide and travel companion! He took into consideration what we might like to see and sprinkled in must see areas!
Transport
We were driven around in a Mercedes luxury van that was perfect for these day trips!
Private transfer
Private transfer
Liverpool

Our driver/guide, Peter Vale, picked us up from the airport when we arrived in Liverpool. We made stops to see Penney Lane and the club where the Beatles played. On the way to Llandudno, we stopped at the Pontcysyllte Aqueduct which was impressive! The view was incredible and walking across the bridge gave us a chance to stretch our legs and enjoy the scenary! Peter also transported us back to the Liverpool airport.

Cliffs of Moher Visitor Center tickets
Cliffs of Moher Visitor Center tickets
Wales

We were picked up in Galway by a private driver, Patrick, to take us to Killarney via Cliffs of Moher. Patrick was very informative and told us a lot about the area we were traveling through. At the Cliff's of Moher, we spent a good hour hiking up to the different vantage points. Afterwards, Patrick dropped us off at our hotel in Killarney.

Quality of Experience
The countryside around the Cliff's of Moher are beautiful!
Guides, Drivers and Staff
Patrick was personable and very knowledgeable!
Transport
Patrick picked us up in a comfortable car.
Entry into Caernarfon Castle
Entry into Caernarfon Castle
Caernarfon

Caernarfon Castle is a very impressive structure to explore. It's worth a visit.

Galway Food Tour
Galway Food Tour
Galway

We've been on many food tours across Europe and we wanted to like this one, but it fell a bit short. Our first stop was a bar where we were served what the guide said was a dish that everyone eats in Galway - white bread with potato chips made into a sandwich. I could have done without this. None of the other stops to me really showcased the food of Galway.

Guides, Drivers and Staff
Our guide was nice but this tour just missed the mark
Ring of Kerry  (small group day tour)
Ring of Kerry (small group day tour)
Killarney

We took a small group tour of Ring of Kerry. The countryside along the Ring is beautiful and our guide/driver was very knowledgeable.

Quality of Experience
Always good to see more of the beautiful countryside!
Guides, Drivers and Staff
Guide/driver was full of information!
Transport
The mid-sized van/bus was comfortable.
Full day Exploring in Snowdonia with a Driver Guide
Full day Exploring in Snowdonia with a Driver Guide
Wales

Our guide/driver, Peter Vale, was fantastic! He has intimate knowledge of the Snowdonia area in Northern Wales, and took us to his favorite sights, some of which aren't even in the guide book!!

Quality of Experience
I didn't know or realize how beautiful this part of Wales is!
Guides, Drivers and Staff
As always, Peter was the best companion/guide/driver for this day trip!
Transport
Mercedes luxury van - need I say more?
Killarney Combination Tour - Boat + Jaunting Car
Killarney Combination Tour - Boat + Jaunting Car
Wales

We took the Jaunting car from right outside our hotel to Ross Castle. We didn't realize, but each Jaunting car is for just your group (in our case, just the two of us!). The driver was knowledgeable about the route and pointed out deer in the fields. The boat part of the tour took us out around the lake where we could view a former monastery and enjoy the view of the countryside from the lake!

Trinity College Library : The Book of Kells Experience
Trinity College Library : The Book of Kells Experience
Dublin

The Book of Kells is a one of a kind experience! We could easily have spent half a day just soaking up the information that was presented on the Book of Kells as well as the Trinity Library.

Free time in Dublin
Free time in Dublin
Dublin

Nice to have free time to wander down the side streets of Dublin!

Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Jun 11, 2025

Dear Judy and Steve,
I am delighted that your trip to North Wales, Ireland, and Northern Ireland was memorable! We appreciate your very detailed feedback. Planning your journey with you both was so enjoyable. I am so pleased that our local guide Peter provided such an outstanding experience and that Patrick, added positive experiences for you both too. Reading about your activities and hotel experiences was interesting.
Thank you for travelling with us again, we would love to welcome you back in the future!
All the best.
Rachel, Salome, Flore & The Team at High Point Holidays

KimKim makes traveling so simple!
Italy | May 26 - Jun 7, 2025

Linda
Linda B.
Coeur d'Alene, ID | Reviewed on Jun 08, 2025
The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that! Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.
Next, Gabby took us on the wonderful and exhilarating... Read more

The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that!

Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.

Next, Gabby took us on the wonderful and exhilarating hike to Vernazza! She was a complete pleasure to spend the day with.

All the drivers were professional and punctual. We appreciate all of them as well!

Lastly, we’d like to express our appreciation for Catrina. She made the process of creating our trip to Italy seamless. Thank you for pulling this wonderful trip together for us. We enjoyed every bit of it.

Grazie,
Tom and Linda

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Jun 15, 2025
Dear Linda and Tom, What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you. I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is... Read more

Dear Linda and Tom,

What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you.

I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is incredibly touching, and knowing that you were welcomed with such warmth makes it even more special. 🥰

It was a real pleasure to plan this trip for you, and knowing that you experienced it with such joy and gratitude is the greatest reward for me.

Sending you a big hug and looking forward to your next Italian adventure!

Caterina 🌻

A TRIP TO REMEMBER!
Portugal | May 23 - Jun 4, 2025

C
Cathy S.
Newark, NJ | Reviewed on Jun 08, 2025
Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide...
Read more

Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide Paulo Pires and his wonderful attention to details. He took us on a journey from pick up to drop off. He made us all feel like family and added a special Anniversary Celebration at the end of the day for a couple in our group. They will remember this anniversary FOREVER!
All of our guides were very good, pleasant and helpful with ideas. The walking tours filled us with history and on the excursions with more history, fun events and breathtaking scenery
Our hotels were wonderful, located in Lisbon and Porto allowing easy walking access to the cities. Vivienda Miranda in Lagos was exceptional for the amazing seaside setting. Staying there and not leaving would be easy, it's mesmerizing!

Hotel Reviews
Portugal Boutique City Hotel
Lisbon

Hotel and rooms are very beautiful and clean. The staff is wonderful and accommodating. Leo at the front desk was appreciated by my husband for a very helpful map outlined by Leo! The breakfast was spectacular and the outdoor area to sit at night was wonderful being with a group of six!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Porto - Rua das Flores
Porto

This hotel is located in the center of a very busy street, which has pluses and minuses. If being transported from the airport to the hotel you must pull your luggage up a steep hill to get to the hotel. Restricted times for traffic on this street. Rooms are accommodating but small in comparison to the two other hotels we stayed. There is no outside area to sit which we appreciated as a group of six. The rooms have less amenities than we found typical in our other hotels. Overall, this is a very nice hotel but, in a comparison, not the favorite of the three we stayed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vivenda Miranda
Lagos

If you stay here, you will be amazed at the setting, the views, the outdoor areas to sit, relax, swim, spa, restaurant. You do not need to leave unless you want to. The staff do everything they can to make you feel special and meet your needs. If we were to pick a resort setting to get away and relax and be pampered, this hotel would be top of the list. We are a group of six on our trip to Portugal and not one in the group had a complaint. We did go out sightseeing on one of our days in Lagos, but 4 of our group said no thank you, we are not leaving here!! That speaks volumes

Authenticity & Character
The splendor of the setting, words do not describe
Location
A great retreat from hustle and bustle after a very busy first part of the trip. Perfect ending!
Staff
Very accommodating.
Cleanliness & Comfort
Meliá Lisboa Aeroporto
Lisbon

Our last night preflight staying at this airport hotel exceeded our expectations. Airport hotels do not have these same amenities and dining from our experiences. Very clean and well appointed, great staff.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Paulo Pires our guide made this excursion one not to be forgotten!! His knowledge, personality, engagement is exceptional. If we were to do any other excursions, we would seek Paulo out to guide us and make us feel as though we are off on a journey with a friend. We need to add his wife, Anita, as he calls the beautiful one, is equally a spectacular person and you feel the warmth of true Portuguese people. We had our lunch at her restaurant, and you will not be hungry when you are done eating!! Exceptional couple and family!

Quality of Experience
PAULO!
Food
lots of wonderful tasting food, and full stomachs, and of course the wine!
Guides, Drivers and Staff
Transport
Safe driver!
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

Our guide Celia was well versed in the history of Porto, made our walk a bit easier by knowing the streets to take. Porto as is Lisbon hills and cobblestone. She offered suggestions for the rest of our evening, where to eat more local, and a great Farmers Market that we went to the next day and which roads to take back to the hotel. We ate on the Riverfront and took the Funicular (cheated on the walk up the hill) to the top. Plus, a fun experience, never have been on one before. After many days of Lisbon and Porto walks, it was a welcome treat to not walk the hill.

Quality of Experience
Guides, Drivers and Staff
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Alex was a tremendous asset to our understanding of the history of Lisbon and took the time to allow each person in our group to be involved. He slowed the trip a bit when needed for rest period. When we completed our tour, he surprised us with a treat of Ginji, our first tasting,

Quality of Experience
Guides, Drivers and Staff
ALEX!!!
Transport
No transport all on foot.
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Pedro had a wonderful line up of events for our day trip to the Douro Valley. This excursion is a must, a completely different experience and set of scenery. Small town stop for coffee/pastry onto our boat ride down the river, and off to two wineries'. One a large venue and one a small venue. Each beautiful. The lunch and people we met at the small winery gave you the feeling of the love that goes into the wine making process. The lunch was delicious and once again, lots of food.

Quality of Experience
Very full day from Porto to the Valley, from coffee and pastries to our first winery, off to a spectacular lunch at a small winery.
Guides, Drivers and Staff
Pedro was a great guide, but he does drive a bit too fast for the very Curvey roads in Douro Valley. He had the six of us on the edge of our seats. He said no accidents in 10 years, know the roads, but that did not make the ride less scary.
Transport
Very comfortable Van
Catamaran Trip to Benagil Caves
Catamaran Trip to Benagil Caves
Portugal

We have been on Catamarans before, so we had an expectation of the type of boat we would be going on, but this boat was not quite what we were expecting. That being said, we enjoyed the trip, staff very knowledgeable and willing to answer questions for those seeking information. The ride and scenery we saw was amazing, looking back at the cliffs from the water is awesome. The lunch served was exceptional for serving on a boat. The staff a thumbs up.

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

I hate to do this review, but it is necessary. The jeep, not a jeep but rather a very old 1976 Nissan, dirty, and seating unacceptable. There were seats in second row for 3 tight fit, and 4 more of us had to sit in the rear, step up on a small plastic step he put on ground for us, as you hit your head leaning over to get into the back, and sit facing each other with no view out the windows, and knees touching each other. 8 people in the vehicle and one driver, Daniel, who did his best based on what he was given to drive us. He said the other two jeeps were in the shop. The vehicle emitted fumes, so you could not close windows, and you still smelled it. The people in the very rear could not hear anything the guide was sharing. The trip description did not mirror what we received. We were to have wine, Chorizo and bread when we sat for the sunset. We did not receive any of this, and when we returned to the hotel, I asked Daniel and he said no bread ever on Sunday, because the bakery was not open, and he did not know why his boss did not send him the wine. Honestly, I thought maybe our planned trip was subbed out to another company, but he said no. I, being the lead in this group of six, had very angry travelers, and all requesting money back for this excursion. I do not know what happened, but it was a sad that the last part of the trip had been wonderful until this excursion. They all wished they never got into the vehicle and remained at our beautiful hotel. We would like feedback on this situation. Thank you

Quality of Experience
Everything,
Guides, Drivers and Staff
Daniel shared knowledge, but only the person in the front seat next to him could hear.
Transport
Not for people, unkept, old, dirty, noisy, smelly, bouncy ride to leave your back sore.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 09, 2025

Hi Cathy,
Thanks very much for your kind words and wonderfull review!🤩
So glad to know that you and your group had a great time exploring Portugal and that everything went as we both carefully planned😊I will definitely pass your words onto our drivers and guides, they will be pleased to hear that they contribute to a fantastic journey!
It has been a real pleasure making this real.
All the best,
Raquel

Thank goodness for kimkim
Japan | May 21 - May 31, 2025

Michele
Michele P.
Dallas, TX | Reviewed on Jun 08, 2025

Cory and team made it super easy to plan our first trip to Japan. Using kimkim made the planning so much less stressful and the detailed itinerary made it pretty easy to do everything we wanted.

Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on Jun 09, 2025

Dear Michele and William, thank you so much for your kind words. It was truly such a privilege to help you plan your very first trip to Japan. I’m so glad the experience felt easy and enjoyable from the start, and that the itinerary helped you make the most of your time. Knowing you got to do everything you hoped for means the world to me. It was such a joy to be part of this special adventure with you.

Warm Regards,
Cory

Francesco was responsive and patient and will...
Italy | May 24 - Jun 6, 2025

Lori
Lori G.
Palm Desert, CA | Reviewed on Jun 08, 2025
Francesco was responsive and patient and willing to work with me and my budget. We made several changes to the itinerary to ensure the absolute most diverse experiences possible. Read more

Francesco was responsive and patient and willing to work with me and my budget. We made several changes to the itinerary to ensure the absolute most diverse experiences possible.

Hotel Reviews
Hotel Olimpia
Venice

The room was small, the staff was not as friendly or helpful. The garden was beautiful. The location was good and within walking distance from the train and bus stations.

Authenticity & Character
Location
Walking distance to transportation. Water taxi able to drop us off directly in front of the hotel.
Staff
Friendlier
Cleanliness & Comfort
Michelangelo
Sorrento

Great location, pool options on various floors. Great view from rooftop bar/restaurant, friendly staff.

Authenticity & Character
Location
close to shopping, restaurants, etc
Staff
Cleanliness & Comfort
The Pantheon Iconic Rome Hotel
Rome

Hotel was beautiful and in a great location. Staff was exceptional and went above and beyond to ensure our comfort. Hotel room service dinner was excellent. Ended up ordering the same dinner two nights in a row. Close to shopping and major attractions.

Authenticity & Character
The hotel is great as is - it's just more modern so has less old world character.
Location
Staff
Cleanliness & Comfort
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Jun 09, 2025
Ciao Lori, ciao John
Thank you so much for your kind message, it truly means a lot.
I’m so glad to hear you made it home safely and that you had a wonderful time here in Italy. It was such a pleasure working with you throughout the planning process, and I appreciated your flexibility and openness as we shaped the itinerary together.
I’m sorry again for the hiccups toward the end of the trip, but I’m grateful we were able to address things quickly. Your positive attitude and understanding... Read more

Ciao Lori, ciao John
Thank you so much for your kind message, it truly means a lot.
I’m so glad to hear you made it home safely and that you had a wonderful time here in Italy. It was such a pleasure working with you throughout the planning process, and I appreciated your flexibility and openness as we shaped the itinerary together.

I’m sorry again for the hiccups toward the end of the trip, but I’m grateful we were able to address things quickly. Your positive attitude and understanding made all the difference.

Wishing you all the best, and I hope we’ll have the chance to plan another adventure together in the future. Italy (and I) would be happy to welcome you back anytime!

Warm regards,
Francesco 😊

Amazing Family Trip to Greece
Greece | May 25 - Jun 6, 2025

Mackenzie
Mackenzie S.
Chicago, IL | Reviewed on Jun 08, 2025
When our family decided to travel to Greece, I started to look into travel options and was immediately overwhelmed! I am so glad I found kimkim and Angela! Working with Angela to plan our trip was so easy. She asked about our priorities for the trip and our budget and then sent options for me to look over. As someone who never visited Greece, I would never have known which islands were best for families, or the best locations to stay. Angela took care of all of that and we had a wonderful... Read more

When our family decided to travel to Greece, I started to look into travel options and was immediately overwhelmed! I am so glad I found kimkim and Angela! Working with Angela to plan our trip was so easy. She asked about our priorities for the trip and our budget and then sent options for me to look over. As someone who never visited Greece, I would never have known which islands were best for families, or the best locations to stay. Angela took care of all of that and we had a wonderful time in Athens, Naxos, and Santorini. The tours and hotels were exactly as promised, and our 9-year-old felt like a VIP everywhere we went! I highly recommend working with Angela and kimkim to take the stress out of planning.

Hotel Reviews
Ava Hotel & Suites
Athens

We stayed in a suite on the 3rd floor and had a beautiful view of the acropolis from our balcony. The location was busy, which was perfect for us because we were able to walk to most every area we wanted to visit. If you prefer less hustle and bustle, you might not want to stay in the Plaka neighborhood. But once we walked through the hotel doors, we were in a quiet, cozy environment. The breakfast was lovely and we had an amazing stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aegean Gem
Santorini, Thira

Nicholas and his grandmother created a wonderful stay for us in Santorini. The room was lovely and accommodated our family of four. The balcony was perfect, creating some extra space for us all to enjoy! It was a short 5-minute walk to the beach, ships, and restaurants. Being in Kamari was a great experience - we were able to rent a car easily through Nicholas at the front desk and drive to Fira (15 minutes) and Oia (20 minutes) to experience the larger villages and shopping, but come back to the less crowded side of the island for our evening.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Naxian Rhapsody
Naxos

Anna and Joanna made our stay so lovely. The Naxian Rhapsody villas are adjacent to the Naxian Utopia and both are owed by the same family - three sisters who represent the next generation in charge of the hotel. The hotel is outside of the village of Chora and a car is necessary if you don't want to be beholden to taxis, but we loved returning to our little oasis. Our villa was huge - two bedrooms and a large living space for our family of four. The sisters were able to provide great recommendations for beaches and restaurants and also helped us reserve a car for our time on the island.

Authenticity & Character
Location
We enjoyed being outside of the village, but for someone wanting to walk to restaurants and shops this might not be the best location.
Staff
Cleanliness & Comfort
Activity Review
Once Upon A Time in Naxos (a kids family tour!)
Once Upon A Time in Naxos (a kids family tour!)
Naxos

Our entire family loved visiting George's farm! My kids are now obsessed with donkeys. It was nice to just hang out with his animals and not have too much other structure to it. The walk into Χαλκείο was really nice, and Iliana was really easy to talk to and full of information about the town. Lunch was delicious, with Iliana guiding us through the Naxos staples. One of my children has Celiac disease and everyone was lovely in accommodating for her. The mediterranean diet is quite Celiac friendly!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 09, 2025

Yeia sou Mackenzie,

Thank you so much for sharing your feedback.
My team and I are truly excited to know that you had a lovely family vacation here in Greece with us.
We would love to see you coming back soon and showing more amazing places of Greece. 🙂

Safe travels and take care,
Angela and the GA Trips team

Morocco the Clever Way
Morocco | May 23 - Jun 5, 2025

R
Rob H.
Australia | Reviewed on Jun 08, 2025
Dear Original Travels, My wife and I travel quite a bit. Engaging Kimkim tours, sight unseen was a calculated risk at first. By the end of our Morocco adventures of 14 days, we felt blessed at the choice. Everything, just everything ran smoothly; our driver Reda was just superb & the accommodation provided was just excellent. There were some long days of driving but Reda did his utmost to break the journey with incredible stops and viewpoints, some of which were hidden from view. Reda's... Read more

Dear Original Travels,

My wife and I travel quite a bit. Engaging Kimkim tours, sight unseen was a calculated risk at first. By the end of our Morocco adventures of 14 days, we felt blessed at the choice. Everything, just everything ran smoothly; our driver Reda was just superb & the accommodation provided was just excellent. There were some long days of driving but Reda did his utmost to break the journey with incredible stops and viewpoints, some of which were hidden from view. Reda's knowledge and incredible ability to ensure that nothing was a problem, just left us speechless. I could really get used to that attention to detail, at home. Shame we can't take him and his family back with us.
Thank you Reda, Kimkim & Original Travels, for making this trip memorable beyond expectations. If I could give you 6 out of five, I would.

Rob & Lynne Hauer.

Rob Hauer

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jun 10, 2025

Dear Rob & Lynne,

Thank you so much for your kind words. We’re glad to hear that your trip through Morocco was smooth, memorable, and full of special moments. Reda will be especially happy to know how much you appreciated his care and attention throughout the journey.

It was a pleasure to host you both, and we hope to welcome you back again one day!

Warm regards,
Ali

Our guide Sonya was wonderful. She was very k...
Peru | May 28 - Jun 3, 2025

Aysegul
Aysegul O.
San Mateo, CA | Reviewed on Jun 08, 2025
Our guide Sonya was wonderful. She was very knowledgeable and helpful. Transfers were also mainly fine. The car’s quality could be better, I am not sure if the AC was working but the car was clean.
The hotels chosen did not meet our expectations, especially in Cusco. The other places were more agreeable given the conditions, but I am sure there were better hotels in Cusco. The hotel was “5 star” but really barely maybe a 3 star hotel.
Read more

Our guide Sonya was wonderful. She was very knowledgeable and helpful. Transfers were also mainly fine. The car’s quality could be better, I am not sure if the AC was working but the car was clean.
The hotels chosen did not meet our expectations, especially in Cusco. The other places were more agreeable given the conditions, but I am sure there were better hotels in Cusco. The hotel was “5 star” but really barely maybe a 3 star hotel.

Hotel Reviews
Casa Andina Premium Cusco
Cusco

Rooms were dark, small and had windows opening to the ailes of hotel meaning no fresh air. No amenities almost. Not a 5 star hotel at all!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mapi by Inkaterra
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rainbow Mountain Trek
Rainbow Mountain Trek
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Johanna Fabian

Incredible Trip
Australia | May 22 - May 31, 2025

Margaret
Margaret B.
Chicago, IL | Reviewed on Jun 08, 2025

We were extremely pleased with the tour that Paula at KimKim put together for our trip to Australia & New Zealand in May of 2025. Every aspect of the tour went flawlessly. We had three stops in Australia and two in New Zealand & Paula booked our hotels, tours and internal flights. We did a variety of incredible and informative tours, from a pub crawl, bus tours, boat tours, and the highlight - a plane ride over the New Zealand glaciers. Fabulous! Such a memorable trip and it was thanks to the incredible planning by Paula!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jun 09, 2025

G'day Margaret,

Thank you so much for your kind words! I’m absolutely thrilled to hear you had such a wonderful experience. It was truly a pleasure working with you and helping plan your vacation to Australia and New Zealand. I’m so glad everything came together smoothly.

If you ever decide to explore more of the South Pacific, I’d be honored to assist you again.

Take care and please keep in touch! [email protected]

Wishing you many more incredible adventures ahead!

With gratitude and thanks,
Paula

The Adventures of Ireland & Scotland:Magical.
Ireland | May 20 - Jun 2, 2025

Maryann
Maryann S.
North Ridgeville, OH | Reviewed on Jun 08, 2025
Svetlana was excellent to work with, she planned a wonderful trip providing highlights of important areas to see in both Ireland and Scotland, while tailoring to our needs and request making it affordable and exciting at the same time.
The hotels, meals were excellent with pools to help us stretch out our muscles and revitalize.
In addition the bus drivers and guides she provided were outstanding!
Read more

Svetlana was excellent to work with, she planned a wonderful trip providing highlights of important areas to see in both Ireland and Scotland, while tailoring to our needs and request making it affordable and exciting at the same time.
The hotels, meals were excellent with pools to help us stretch out our muscles and revitalize.
In addition the bus drivers and guides she provided were outstanding!

Hotel Reviews
Golden Lion Hotel
Stirling

Due to plane issues we did not get there until very late and had to leave early, but us was a very lovely hotel.

Authenticity & Character
It’s is a landmark of Ireland, providing a past flavor of tge history of area..
Location
Staff
Cleanliness & Comfort
Maldron Hotel Smithfield
Co. Dublin, Ireland

Perfect location to many of the extraordinary sites of Dublin. The heart of the city and close to many of the amazing sites and pubs.

Authenticity & Character
Charming, clean and overall great
Location
Perfect location code to everything
Staff
Cleanliness & Comfort
Local specialist: Svetlana Frolova

Absolutely wonderful experience
Peru | May 31 - Jun 6, 2025

Jessica
Jessica N.
Denver, CO | Reviewed on Jun 08, 2025

I was a little skeptical about using an agency to plan our trip to Peru but was SO impressed with kimkim and everyone we interacted with along the way. We have had a hard time thinking of anything we would even change about our trip, it was that wonderful. Our guide Julio was so knowledgeable and attentive and punctual. He and our driver Odilon were like old friends after a week together. We always felt safe and well taken care of. We will absolutely use kimkim again.

Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Jun 13, 2025

Hi Jessica,

I’m so happy to hear that your trip to Peru, and your first time traveling with an agency, was such a great experience! Thank you for letting us be part of it. I personally really enjoyed crafting and designing your journey through our beloved country.

Kimkim works with local specialists like us all around the world, so I hope your next adventure is just as memorable and seamless.

Wishing you all the best in your future travels!

Warm regards,

Great time in Switzerland!
Switzerland | Jun 1 - Jun 7, 2025

R
Ruth N.
Chicago, IL | Reviewed on Jun 08, 2025
I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you! Read more

I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you!

Hotel Reviews
Hotel Beau Sejour
Lucerne

This was the friendliest hotel of our whole trip. The staff was extremely helpful. The food was good, and we all slept well there.

Authenticity & Character
This hotel is very quirky, fun art and wallpaper er. Has outdoor gardens lovely sitting areas.
Location
free bus stop right outside the door, will take you to most places in the city. Beautiful view of the lake, which was right across the street. Short walk to restaurants and shops.
Staff
answered all our questions
Cleanliness & Comfort
Beds were easy to sleep in. It had a funny air conditioner that was helpful to us.
Hotel Bären - The Bear Inn
WILDERSWIL

Lovely building, good food.

Authenticity & Character
All wood, flowers everywhere, great breakfast and restaurant.
Location
In a lovely quiet area, but some distance from the activities of Interlaken.There were free buses, but it took some waiting.
Staff
With the exception of our first check in confusion, all the staff was very friendly and helpful
Cleanliness & Comfort
The double room was very comfortable, the triple room was stuffy and warm and hard to cool down
Kreuz Bern Modern City Hotel
Berne

Very friendly staff, helpful in getting acclimated to the city.

Authenticity & Character
very modern and lovely
Location
close to sights of the city, free buses made everything accessible
Staff
so helpful with ideas and directions.
Cleanliness & Comfort
Very clean, the best shower I took in Switzerland. There is some construction a few doors down that starts very early
Activity Reviews
🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰
🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰
Bern

Great tour. Our guide was very knowledgeable about the town both currently and historically.

Quality of Experience
Loved seeing the clock and learning the history of each part
Guides, Drivers and Staff
Guide came to our hotel. He was very knowledgeable and tried to engage the kids.
Transport
We walked but expected to
Night Watchman Walk in Lucerne
Night Watchman Walk in Lucerne
Lucerne

We saw all the highlights of lucerne, Learned a lot about it’s history.

Quality of Experience
Saw parts of the city I might not have explored on my own. Gave us a great layout, and we returned to the places we were interested in.
Guides, Drivers and Staff
Maria was friendly and accommodating
Transport
This was a walking tour. Lots of steps to the towers. Maria met us at our hotel which was nice.
Canyoning Interlaken: Half-Day Adventure
Canyoning Interlaken: Half-Day Adventure
Interlaken

This is physically demanding but a great way to see the area

Quality of Experience
Guides were helpful. We are jumping into pools and walking through streams, never felt unsafe.
Guides, Drivers and Staff
Helpful and supportive
Transport
Van takes you to the location. A lot of hiking- but that is to be expected.
Bike Adventure: Exploring Interlaken
Bike Adventure: Exploring Interlaken
Interlaken

Our guide was very friendly and knowledgeable.

Quality of Experience
Ride all over the city, saw some places we wouldn’t have covered on foot.
Guides, Drivers and Staff
Cedric was very knowledgeable about the city. He asked our interests and tried to deliver. My teens actually talked to him which is a tough accomplishment.
Transport
We did solo bikes and one tandem for a child less confident on a bike. This was a great help.
Kayak Tour on Lake Brienz
Kayak Tour on Lake Brienz
Switzerland

Couldn’t have a better location to kayak

Quality of Experience
Being on the lake in a kayak is very different than seeing from shore or a big boat. You could feel the difference in the glacial runoff.
Guides, Drivers and Staff
Our staff worked hard to keep my kids engaged
Transport
Kayaks worked well
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 09, 2025
Hi Ruth, Thank you so much for your thoughtful and detailed review — I’m thrilled to hear you had such a great time in Switzerland! It was a pleasure helping you coordinate this special trip and integrate it seamlessly with your Italy plans. I completely understand how important smooth transitions and connections are while traveling, and I’m glad to know everything worked out stress-free for you and your family. I’m especially happy to hear that the activities resonated with your active,... Read more

Hi Ruth,

Thank you so much for your thoughtful and detailed review — I’m thrilled to hear you had such a great time in Switzerland!

It was a pleasure helping you coordinate this special trip and integrate it seamlessly with your Italy plans. I completely understand how important smooth transitions and connections are while traveling, and I’m glad to know everything worked out stress-free for you and your family.

I’m especially happy to hear that the activities resonated with your active, outdoors-loving group, and that the hotels — from the charming Beau Séjour in Lucerne to the cozy Bear Inn in Wilderswil and the modern Kreuz Bern — made your stay both comfortable and memorable.

Thank you also for your kind words about the guides and tours — I’ll make sure to pass your feedback along to Maria, Cedric, and the rest of the team.

If your travels bring you back to Europe again, I’d love to help plan your next adventure. Wishing you and your family many more amazing journeys ahead!

Warmest regards,
Clemens Sengwein
Your Local Specialist – Prime Tours

This experience was phenomenal! From the bus ...
Japan | May 30 - Jun 7, 2025

Keith
Keith P.
Atlanta, GA | Reviewed on Jun 08, 2025
This experience was phenomenal! From the bus from the airport and back on the day of our departure. Yumi & Yoshiko were fantastic tour guides. All of our excursions provided us with amazing memories. Our two sons enjoying exploring Tokyo and Kyoto. My wife and I are already planning to return. Thank you (ありがとうございます) for this experience KimKim team. Read more

This experience was phenomenal! From the bus from the airport and back on the day of our departure. Yumi & Yoshiko were fantastic tour guides. All of our excursions provided us with amazing memories. Our two sons enjoying exploring Tokyo and Kyoto. My wife and I are already planning to return. Thank you (ありがとうございます) for this experience KimKim team.

Hotel Reviews
Shibuya Excel Hotel Tokyu
Tokyo

This hotel was perfectly located in Tokyo. Access to literally everything that you would want to experience.

Authenticity & Character
Location
The Shibuya Scramble was right outside the door. Exceptional location!
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto

Great location! Very close to Amida-do temple. Not a far walk to shops.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone

Authentic Japanese experience. My wife enjoyed the onsen.

Authenticity & Character
Very authentic. The food was very traditional. No ramen, etc dishes so make your konbini run while you’re there if the food isn’t to your liking.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Kyoto City Tour with Samurai Sword Experience for Families
Full Day Kyoto City Tour with Samurai Sword Experience for Families
Kyoto

Our guide Yoshiko was great! Very helpful. We enjoyed the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
From Hakone to Kyoto
From Hakone to Kyoto
Japan

The Shinkansen was awesome! Tried bento for the first time and enjoyed a self-heating one.

Quality of Experience
Guides, Drivers and Staff
Transport
The arrival and departure time was precise! Very impressive.
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto

The bamboo forest was a bit crowded., but Yoshiko helped us take good pictures. She also provided good background history of the areas we visited.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Highlights Day Tour - East & West
Tokyo Highlights Day Tour - East & West
Tokyo

Our tour Yumi made this excursion amazing! Our whole family enjoyed this experience.

Quality of Experience
Guides, Drivers and Staff
Yumi and our driver were great. The driver came out of the vehicle to greet us as we approached the vehicle after every stop.
Transport
Very timely!
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

Even though the weather was cloudy, we were able to see Mt. Fuji peeking through the clouds. Great fun on this day! We were actually sad to leave Yumi.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jun 09, 2025
Hi Keith,
We are absolutely delighted to hear that your trip was such a phenomenal experience! It brings us immense joy to know that every aspect—from the airport transfers to your daily excursions—met your expectations.
Yumi and Yoshiko will be thrilled to receive your kind words; they take great pride in sharing their knowledge and passion for Japan with travelers like you. Creating unforgettable memories for families is what we strive for, and hearing how much your sons enjoyed exploring... Read more

Hi Keith,
We are absolutely delighted to hear that your trip was such a phenomenal experience! It brings us immense joy to know that every aspect—from the airport transfers to your daily excursions—met your expectations.

Yumi and Yoshiko will be thrilled to receive your kind words; they take great pride in sharing their knowledge and passion for Japan with travelers like you. Creating unforgettable memories for families is what we strive for, and hearing how much your sons enjoyed exploring Tokyo and Kyoto truly warms our hearts.

The fact that you're already planning a return visit is the highest compliment we could receive! We'd be honored to welcome you back and craft another exceptional journey for your family.

Thank you (ありがとうございます!) for choosing KimKim and for taking the time to share your feedback. It means the world to our entire team.

Warmest Regards
Shona

Overall amazing trip and we’d do it all again!
Portugal | Jun 1 - Jun 7, 2025

A
Aubrey A.
Ashburn, VA | Reviewed on Jun 08, 2025
The vast majority of the trip was absolutely amazing! We weren’t thrilled with the Olissippo hotel in Lisbon or the tuktuk tour in Lisbon but the rest of the trip was fantastic and an amazing experience. Other tours were super fun and immersive and the other hotels were very hospitable and felt like a nice vacation. Read more

The vast majority of the trip was absolutely amazing! We weren’t thrilled with the Olissippo hotel in Lisbon or the tuktuk tour in Lisbon but the rest of the trip was fantastic and an amazing experience. Other tours were super fun and immersive and the other hotels were very hospitable and felt like a nice vacation.

Hotel Reviews
Olissippo Castelo Hotel
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Editory Garden Porto Hotel
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

Our guide mostly took us to photo spots, we felt we missed seeing a lot of the city and actual sites people go to in Lisbon. Compared to walking tours in other cities we didn’t feel like we got a very personal /immersive tour just driving around. The streets in Lisbon are also very bumpy so it became very uncomfortable as the guide would zip through the streets of Lisbon.

Quality of Experience
Guides, Drivers and Staff
Transport
Secret Porto Walking Experience
Secret Porto Walking Experience
Porto
Quality of Experience
Guides, Drivers and Staff
Private Douro Valley Excursion with Wine Tastings, Local Lunch & Rabelo River Cruise
Private Douro Valley Excursion with Wine Tastings, Local Lunch & Rabelo River Cruise
Porto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Algarve Kayaking Trip to Benagil Caves
Algarve Kayaking Trip to Benagil Caves
Portugal
Quality of Experience
Guides, Drivers and Staff
Cooking Class at a Lisbon Culinary School
Cooking Class at a Lisbon Culinary School
Portugal
Quality of Experience
It gives you a variety of Portuguese recipes to take home but isn’t actually much cooking or what I imagined for a “class”
Guides, Drivers and Staff
Local specialist: Beatriz De Pablo Rocha

Yuliana prepared a great trip for us. She adj...
Costa Rica | May 23 - Jun 1, 2025

A
amira P.
Houston, TX | Reviewed on Jun 08, 2025
Yuliana prepared a great trip for us. She adjusted the plans to our needs and preferences according to the number of days we were in Costa Rica. The places she suggested to stay were very comfortable and easy to reach, and the activities she planned were exactly what we wanted. Thanks Yuliana, Adrián, and Graciela for our wonderful vacation in Costa Rica. Pura Vida! Read more

Yuliana prepared a great trip for us. She adjusted the plans to our needs and preferences according to the number of days we were in Costa Rica. The places she suggested to stay were very comfortable and easy to reach, and the activities she planned were exactly what we wanted. Thanks Yuliana, Adrián, and Graciela for our wonderful vacation in Costa Rica. Pura Vida!

Hotel Review
El Silencio del Campo Hotel
La Fortuna

Charming place, excellent service, very clean, and good food. Highly recommended!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Coffee, Chocolate & Sugar Cane Farm Experience
Coffee, Chocolate & Sugar Cane Farm Experience
Arenal/La Fortuna

David is an amazing guide. His explanation and tour was fun and educational at the same time. Thanks!

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano to El Castillo Mountain Bike Tour
Arenal Volcano to El Castillo Mountain Bike Tour
Arenal/La Fortuna

It rained a bit at the beginning, but we decided to continue and it was a very good decision. It was an excellent tour and the guides were very friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Jun 09, 2025

Hello Amira,
Thank you so much for your kind words! It was a pleasure helping you plan your trip. I’m so glad to hear you enjoyed the places and activities, we loved being part of your Costa Rica adventure.
Pura Vida!
Yuliana

KimKim did an amazing job of setting up a per...
Costa Rica | May 30 - Jun 5, 2025

K
Karin s.
Atlanta, GA | Reviewed on Jun 07, 2025

KimKim did an amazing job of setting up a perfect vacation for my daughter and I. Everything went as planned, just as they promised. The hotels they picked were exquisite. The guides and transportation were not only timely, but extremely informative and courteous. The contact person was readily available and quick to respond. I will definitely use KimKim for all future travel!!

Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Jun 09, 2025

Hi Karin
I'm glad to hear that your trip ran smoothly and that you and your daughter had a great adventure 🌟🦋😎

Thank you
Holden Ketchum
Serendipity Adventures

fun time in Portugal
Portugal | May 26 - Jun 3, 2025

M
Monica R.
Denver, CO | Reviewed on Jun 07, 2025
João · Jun 4
I was very happy with the way the trip turned out especially since we started planning it very late. I don't remember when in April we actually got paired with Joao but we wanted to travel in late May so he didnt have much time to put something together and we changed our minds a few times! He did a great job with lodging, especially the Grand Real Villa Italia in Cascais and the Britania Art Deco in Lisbon. Both were in great locations so that we could walk around both...
Read more

João · Jun 4
I was very happy with the way the trip turned out especially since we started planning it very late. I don't remember when in April we actually got paired with Joao but we wanted to travel in late May so he didnt have much time to put something together and we changed our minds a few times! He did a great job with lodging, especially the Grand Real Villa Italia in Cascais and the Britania Art Deco in Lisbon. Both were in great locations so that we could walk around both cities!
He hired very good drivers - they were on time , knowledgeable and very friendly. They also could recommend places to eat and things to see in each location.
In Lisbon we did the side car tour of the city, which my entire family agrees was the best way to see Lisbon! The company was Bike By My Side and they were excellent! They were very passionate about Lisbon and Portugal and spoke English very well!
In Porto, we a gastronomic tour. That tour was ok. The guide Sara was very good, but the choices of food were not. We were expecting more items that were truly Portugese - we had a charcuterie board, bifana sandwich(which is Portugese) and then olive oil tasting and chocolate.
In Cascais we visited the village Sintra and did the Pena Palace hotel. The grounds of the Palace are extraordinary and worth touring. The palace was very crowded and if you have seen one palace in Europe you have seen them all. I would do the grounds skip the palace.
Joao had many other suggestions for us but we wanted to do our own exploring, so those were the onlyntours we did.
Joao and his team were always available via Whatsapp. They would respond right away!
I would definitely use him again!
Monica

Hotel Reviews
Hotel Britania Art Deco
Lisbon

Good location, helpful staff, great breakfast and a decanter of port in your room

Authenticity & Character
Location
could walk anywhere and great shoppping close by
Staff
Helpful in heading us in the right direction when we first got to Lisbon. Always had a smile
Cleanliness & Comfort
Grande Real Villa Italia
Cascais

beautiful ocean view, large rooms, pool is beautiful large breakfast

Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

grounds are gorgeous but the castle is overbooked and if you have been in one european castle you have been in allof them

Transport
Driver drove us around the mountain and to Cape Roca in Colares which is most western point of the European continent
Ride Through Time: Lisbon & Belém by Sidecar on a 3h tour
Ride Through Time: Lisbon & Belém by Sidecar on a 3h tour
Lisbon

Only way to do a city tour in Lisbon! Very safe! Guides were very knowledgeable and fun! They were all Portugese natives and were passionate about their country1

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time
Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time
Porto

Guide was good but the food was not very good. Charcuterie board, bifina sandwich, cod cakes and olive oil tasting and chocolate tasting

Quality of Experience
Guides, Drivers and Staff
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 09, 2025
Hi Monica, Thank you so much for your kind review! It was a real pleasure helping you plan your family’s trip to Portugal, especially on such short notice. I’m glad you enjoyed the hotel choices and that the sidecar tour in Lisbon was a highlight — it’s one of our favorites too! I also appreciate your honest feedback on the gastronomic tour in Porto — it helps us fine-tune our experiences for future travelers. Most of all, I’m happy to know you felt supported throughout your journey and... Read more

Hi Monica,

Thank you so much for your kind review! It was a real pleasure helping you plan your family’s trip to Portugal, especially on such short notice. I’m glad you enjoyed the hotel choices and that the sidecar tour in Lisbon was a highlight — it’s one of our favorites too!

I also appreciate your honest feedback on the gastronomic tour in Porto — it helps us fine-tune our experiences for future travelers. Most of all, I’m happy to know you felt supported throughout your journey and that our team and drivers helped make your time in Portugal memorable.

I’d love to help you plan your next trip whenever the time comes. Until then, all the best!

Your friend in Portugal - João

Rome & Tuscany Trip Review
Italy | May 16 - May 27, 2025

Susan
Susan S.
Moraga, CA | Reviewed on Jun 07, 2025
I had a hard time deciding on how many stars to rate the service we received through Valeria (per Kimkim). On one hand, Valeria was at all times professional, responsive, friendly and thorough. She helped us plan a trip to Rome and Tuscany. And, for the most part she delivered on what we asked for. However she made one very big mistake - our rental in Tuscany. We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy... Read more

I had a hard time deciding on how many stars to rate the service we received through Valeria (per Kimkim). On one hand, Valeria was at all times professional, responsive, friendly and thorough. She helped us plan a trip to Rome and Tuscany. And, for the most part she delivered on what we asked for. However she made one very big mistake - our rental in Tuscany. We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy biking into town as well. Valeria booked us into the Villa Monica which is only 2K from Greve (the nearest town). She said it was walkable and we could ride the bikes at the villa. However, the road to town is a main highway with cars going very fast and no sidewalk or walking path. No one walks on it as it is too dangerous. She also assured us there was taxi service in Greve but that is not true. There was no taxi service and no Uber, Lyft or other rideshare. This made going into town almost an impossibility. There is a bus but the schedule is unreliable. For example, one evening my daughters took the bus to pick up food only to find there was no return bus so they had to walk along the dangerous road carrying all the food. My husband tried riding one of the bikes into town but, again, the roads were very dangerous with blind turns and the bike was in terrible condition with the brakes barely working. So, with a dangerous road, no rental car and a town without taxis we were unable to go into town to have dinner or coffee etc. and grocery shopping was a huge challenge. The other problem with Villa Monica is that the photos Valeria sent did not match the reality of the home. The main floor rooms are dark with old, shabby, uncomfortable furniture and the house has a very moldy, musty smell. Luckily it was sunny enough to keep the doors open so we could air out the top two floors but the lower floors were impossible to be in due to the awful smell. The best rooms were the kitchen and sunroom. As to the bedrooms, the photos showed a room with bunk beds which we were expecting but there were only single beds so our guests had to share, 2 to a bed. Another disappointment was that the house was not well supplied so we had to buy toilet paper, paper towels, tissues, dishwashing soap and detergent for the dishwasher. That is not something I expect in a luxury rental. The gardens outside were beautiful and we enjoyed being outside. The pool was nice but the photo of the tennis court does not match the reality. It looks new in the photo but in fact it is quite old with big cracks in the concrete and clearly has not been maintained well. In sum, Villa Monica was not the luxury Tuscan villa we had expected, very inconvenient for vacationers without a rental car.

Valeria is based in Rome and it was clear she knows the accommodations there. She booked us in the Fortyseven Hotel which is centrally located, very comfortable with excellent service. We enjoyed our time there very much. Also, all the tours she arranged were excellent and we loved our guides: Marco on the golf cart, Claudia at the Vatican and Alicia on the bike trip. We learned so much and had a great time. The tours in Tuscany were fabulous. Leonardo led us on an amazing bike tour, we loved having lunch at La Piaggia as well as the farm tour and cheese tasting at Il Podele. Eleanora was our guide for truffle hunting and the cooking class and it was so interesting to talk with her about Tuscany and her love of languages. Guissepe was an amazing truffle hunter with his dog Bibi who we all loved. And the cooking class with Andrea and Eliza was incredible as well as the tour of Sandro’s vineyards and wine making operation.

Also all our transfers worked out perfectly. All drivers were punctual, professional and friendly and we are grateful for their service. We especially loved Manuel who drove us 3 times and helped us immensely.

So, Valeria did many things wonderfully well however it was offset by the poor advice on Tuscan lodging. We use travel agents specifically to avoid situations like that so it was quite a disappointment when we realized she was not familiar with Greve transportation, with the state of the villa or with anticipating how difficult it would be for - 7 people with no reliable transportation to buy food or go to restaurants, sight see in town, etc.

Hotel Reviews
Villa Monica
Greve in Chianti

Do not rent this unless you have a rental car! We asked for a house that was walking distance to town, as we would not have a rental car. We like to bike and said we’d be happy biking into town as well. Villa Monica is only 2K from Greve however, the road to town is a main highway with cars going very fast and no sidewalk or walking path. No one walks on it as it is too dangerous. Also there is no taxi service in Greve and no Uber, Lyft or other rideshare. This made going into town almost an impossibility. There is a bus but the schedule is unreliable. For example, one evening my daughters took the bus to pick up food only to find there was no return bus so they had to walk along the dangerous road carrying all the food. My husband tried riding one of the bikes into town but, again, the roads were very dangerous with blind turns and the bike was in terrible condition with the brakes barely working. So, with a dangerous road, no rental car and a town without taxis we were unable to go into town to have dinner or coffee etc. and grocery shopping was a huge challenge. The other problem with Villa Monica is that the photos do not match the reality of the home. The main floor rooms are dark with old, shabby, uncomfortable furniture and the house has a very moldy, musty smell. Luckily it was sunny enough to keep the doors open so we could air out the top two floors but the lower floors were impossible to be in due to the awful smell. The best rooms were the kitchen and sunroom. As to the bedrooms, the photos showed a room with bunk beds which we were expecting but there were only single beds so our guests had to share, 2 to a bed. Another disappointment was that the house was not well supplied so we had to buy toilet paper, paper towels, tissues, dishwashing soap and detergent for the dishwasher. That is not something I expect in a luxury rental. The gardens outside were beautiful and we enjoyed being outside. The pool was nice but the photo of the tennis court does not match the reality. It looks new in the photo but in fact it is quite old with big cracks in the concrete and clearly has not been maintained well. In sum, Villa Monica was not the luxury Tuscan villa we had expected, very inconvenient for vacationers without a rental car.

Authenticity & Character
Purchase newer more comfortable furniture in the common rooms
Location
Need a car to get into town
Cleanliness & Comfort
Get rid of the moldy smell
47 Boutique Hotel
Rome

Excellent location near the Forum, very comfortable with top rate service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Rome Airport Hotel
Fiumicino

Great hotel services: pool, gym, restaurant - comfortable, clean rooms - good vibes

Authenticity & Character
Location
Easy walk to airport terminal
Staff
Cleanliness & Comfort
Activity Review
Day visit to Siena and San Gimignano - guide in Siena included
Day visit to Siena and San Gimignano - guide in Siena included
Italy

The day visit to Siena and San Gimignano was just okay. Our guide in Siena, unfortunately, spent too much time inside a church despite the tour being advertised as mostly outdoors. We were eager to explore on our own, and this slowed the experience down.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Jun 12, 2025
Dear Susan,
Thank you so much for taking the time to share your thoughts with me. I truly appreciate your honest feedback — both the parts you enjoyed and the things that didn’t go as well.
I’m really happy to hear that you had a great time in Rome and that the Fortyseven Hotel, tours, guides, and transfers all met — and in some cases even exceeded — your expectations. It means a lot to me that Valeria’s planning helped make your trip special. I’ll definitely pass along your kind words to... Read more

Dear Susan,
Thank you so much for taking the time to share your thoughts with me. I truly appreciate your honest feedback — both the parts you enjoyed and the things that didn’t go as well.

I’m really happy to hear that you had a great time in Rome and that the Fortyseven Hotel, tours, guides, and transfers all met — and in some cases even exceeded — your expectations. It means a lot to me that Valeria’s planning helped make your trip special. I’ll definitely pass along your kind words to Marco, Claudia, Alicia, Leonardo, Eleonora, Giuseppe, Andrea, Eliza, Sandro, and Manuel.

At the same time, I’m so sorry to hear about the issues at Villa Monica. I completely understand your frustration about how hard it was to get around and the lack of taxis. Honestly, this villa is the closest one to town — most others are really out in the middle of nowhere. That’s why I thought being just 2 km from Greve would work well. I never imagined that the bikes would be broken and completely useless — that was a terrible surprise, even for me, and I’m really sorry.

I’ve already reached out to the villa’s management because it’s unacceptable that the photos and amenities didn’t match reality. Never imagine that could be possible. I am surprised as you, and really disappointed.
I’m pushing to make sure this gets corrected for future guests.
Your feedback is very important to me, and it will help me improve and be more cautious with similar bookings going forward.

I also want to thank you for recognizing the care and effort I put into planning your trip. It means a lot. I’m just truly sorry that one part of your journey didn’t go as planned.
I really hope I’ll have the chance to plan another trip for you — one that’s smooth and enjoyable from beginning to end.

Grazie mille,
Valeria

Top Notch Planning and Communication
Greece | May 23 - Jun 3, 2025

H
Hayley T.
San Jose, CA | Reviewed on Jun 07, 2025
KimKim was very helpful in planning a trip custom to what we wanted to do! Many other travel planning companies are tightly packed, with little room for flexibility or choice in the schedule. However, with KimKim, I could pick the things we wanted to do, and they would suggest the best-fitting options. They were very communicative during the planning process and throughout the trip, addressing any questions that arose. I was glad they could organize transportation, which relieved the stress... Read more

KimKim was very helpful in planning a trip custom to what we wanted to do! Many other travel planning companies are tightly packed, with little room for flexibility or choice in the schedule. However, with KimKim, I could pick the things we wanted to do, and they would suggest the best-fitting options. They were very communicative during the planning process and throughout the trip, addressing any questions that arose.

I was glad they could organize transportation, which relieved the stress of having to figure out the best deal and option. Many of the drivers who were involved in the pickups they scheduled were very kind and knowledgeable on each island. Our favorite meals in Naxos and Paros were both recommended by two different drivers. They were fantastic tavernas with incredible and authentic food and atmosphere. The hotels they advised and booked were also all in optimal locations with invaluable and kind staff that made the trip even more special.

Most of our tours were incredible with expert guides, especially the wine tour and the island tour in Santorini! They were the perfect pace and great experiences. Only one tour in Paros that KimKim suggested was not as advertised, but that was more a result of the specific tour company. KimKim handled the reimbursement in a quick and understanding manner. It was a relief that they took the stress out of our hands and allowed us to have a fun and relaxing vacation.

I had a wonderful time in Greece. A few hiccups arose regarding our room specifications, but they were very helpful in amending the situation. I highly recommend KimKim, and I could see myself using them again in the future. :)

Hotel Reviews
Melidron Hotel & Suites
Naxos

The experience we had at this hotel was excellent! The attendants at the pool bar were readily available and kind. They helped suggest places to go on the island and were happy to chat. The hotel staff were also very helpful in organizing car pickups to the places we wanted to visit. The pool is small but relaxing. The cook offered authentic food, came out, and gave us a dessert specific to her home village! There are nearby restaurants and a beach we could walk to. I highly recommend the taverna Giannoulis.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Saint George Hotel
Paros

Absolutely beautiful view of the ocean and the beach within a mere few paces of the hotel. It made it easy to go back and forth between relaxing by the pool, taking a dip, going to the beach, and going back to the hotel again. There's a lot of windsailing in the hotel right next to it, which makes it hard to swim in one section of the water, but the rest of it is up for grabs. The staff was attentive, knowledgeable, and kind. The food and drinks were excellent, even though a bit pricey. The breakfast bar, however, was a stellar deal and offered many options. The hotel also helped organize and pick ups at the hotel we needed for transport.

Manos Small World Santorini
Santorini island

Hard to beat the view and location! There are so many restaurants and shopping nearby, it gave us the ability to explore readily. The area was busy with tourists, though, so keep that in mind if you want to stay in a less hot spot area. It was nice to step out of the room and have our table with an umbrella to sit out and enjoy the view of the ocean. The staff was also very accommodating. One member carried our heavy luggage up and down the steep stairs! The stairs are something to keep in mind, though, if you have trouble walking. Our group, with members ranging in age from 27 to 70, managed alright, but it took some time. The breakfast they deliver to your room was good, but it was one set option, the same each time. Overall, though, we had a great experience staying there.

Activity Review
Sunset & Wine Tasting Experience
Sunset & Wine Tasting Experience
Santorini

Our driver and guide were excellent! She knew a great deal about the wines and locations. She also made everyone, including those like me with less knowledge of wine, feel comfortable. Any opinion on the taste was okay, and while she showed us the proper tasting technique, she said not to worry, and we didn't have to do it every time if we didn't wish to. It was great to learn about the history of wine making on the island, as well as how Santorini is unique.

Local specialist: Gustavo Camperos

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.