Kimkim Trip Reviews

4.8
Based on 20,223 ratings
Read 20,223 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

What an incredible trip!
Chile | Feb 4 - Feb 11, 2023

Jeffrey
Jeffrey H.
Parsippany, NJ | Reviewed on Feb 17, 2023
What an incredible trip. I have had some terrible experiences with Travel Agents in the past, so I was hesitant to work with them again. With such a logistically complex trip, I am so happy we decided to work with Jason. Firstly, his recommendations and guidance ahead of the trip ended up being very key. With so many places to visit in Patagonia, Jason took the places we knew we wanted to visit and crafted an itinerary that mixed that with his know-how of the region. What we ended up with... Read more

What an incredible trip. I have had some terrible experiences with Travel Agents in the past, so I was hesitant to work with them again. With such a logistically complex trip, I am so happy we decided to work with Jason.

Firstly, his recommendations and guidance ahead of the trip ended up being very key. With so many places to visit in Patagonia, Jason took the places we knew we wanted to visit and crafted an itinerary that mixed that with his know-how of the region. What we ended up with is a trip where we hit everything we wanted to do, as well as some surprises along the way.

Most importantly, the trip was planned out to the hour and all the transfers, flights, tours, and guides went perfectly (with the small exception of one transfer, which was not a big deal).

I would recommend Jason to anyone that wants a trip where they can truly trust someone's expertise. It was one for the ages and he made it so simple for us on the ground.

Activity Review
Hike Base of Tower Torres del Paine
Hike Base of Tower Torres del Paine
Chile

This is basically a must. An extremely demanding hike with the most stunning and incredible views at the end. The highlight of our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: J K
J
J K
Local specialist in Peru | Replied on Feb 18, 2023

Hi Jeff,
Good to hear from you and I am very happy to see you had a great adventure. You managed to do a lot in your available time and while the journeys can be sometimes big, the memories live forever. I appreciated you took the time to chat with me as it makes an immense difference in helping to understand your own preferences and then creating a framework to deliver them. I am glad you have renewed faith in travel operators. Please contact me for any future adventures in Latina America and glad to have made friendships with you both. Jason.

Amman-Dead Sea-Petra-Cairo
Egypt | Feb 3 - Feb 10, 2023

William
William B.
Atlanta, GA | Reviewed on Feb 17, 2023
Thanks you for connecting us to the best guide for our trip to Jordan and Egypt.
Amman-Dead Sea-Petra-Cairo
Feb 2023
My wife and I were paired with Mr Sherif Khalil from Dunes and Beyond in February 2023, for an 8 day trip of Jordan and Cairo, Egypt. Everything went perfectly! This company is very professional. Do not have any doubts whether or not to use them. They delivered exactly as described and were always punctual. Thank you Sherif. Thank you Jad in Jordan, and Lina in Cairo, and...
Read more

Thanks you for connecting us to the best guide for our trip to Jordan and Egypt.
Amman-Dead Sea-Petra-Cairo
Feb 2023
My wife and I were paired with Mr Sherif Khalil from Dunes and Beyond in February 2023, for an 8 day trip of Jordan and Cairo, Egypt. Everything went perfectly! This company is very professional. Do not have any doubts whether or not to use them. They delivered exactly as described and were always punctual. Thank you Sherif. Thank you Jad in Jordan, and Lina in Cairo, and Mohammed, our driver. The Middle East is my favorite part of the world. This is our 3rd Middle East trip, and I will be using Dunes and Beyond (KimKim) for our next trip.

Local specialist: Sherif Khalil
Sherif
Sherif Khalil
Local specialist in Egypt | Replied on Feb 17, 2023

What a wonderful feedback to read, we are all very happy that our efforts resulted in happy guests.
Thank you William and looking forward to seeing you in more and more trips.
Best,
Sherif

Loved Costa Rica
Costa Rica | Jan 27 - Feb 10, 2023

J
Jessica M.
Canada | Reviewed on Feb 17, 2023

We had a wonderful trip to Costa Rica thanks to Olman! Our itinerary was just the right mix of adventure days and relaxing days. The hotels and activities he suggested were perfect for us, and it was so nice to have all our transportation arranged. Highlights were ziplining in the cloud forest at Monteverde, sunset catamaran in Tamarindo, and staying at the Tabacon hot spring at Arenal.

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Feb 17, 2023

Hello Jessica,

Thanks a lot for your kind words.
I am so happy to know that your family had a great in the tropics, looks like you enjoyed each destination you visited.

I hope this won't be your last experience exploring the tropics!

Best,
Olman

All you could ask for.. and more.
India | Jan 21 - Jan 29, 2023

Alison
Alison B.
United Kingdom | Reviewed on Feb 17, 2023
Ravi was extremely helpful in sorting out our 8 day trip between Mumbai and Delhi. He arranged for 4 different hotels, excellent guides and all transport. We never felt alone, although we also enjoyed the intrepid nature of moving from place to place. We saw fantastic temples in Khajuraho and Bhopal. The safaris were all good (although the lack of wildlife is a reality). Our drivers did their utmost to find a tiger- and we finally got lucky. Our train trips were fun, and the drivers taking... Read more

Ravi was extremely helpful in sorting out our 8 day trip between Mumbai and Delhi. He arranged for 4 different hotels, excellent guides and all transport. We never felt alone, although we also enjoyed the intrepid nature of moving from place to place. We saw fantastic temples in Khajuraho and Bhopal. The safaris were all good (although the lack of wildlife is a reality). Our drivers did their utmost to find a tiger- and we finally got lucky. Our train trips were fun, and the drivers taking us from location to location were an absolute treat. A professionally run trip from beginning to end. Ravi was contactable throughout. Exactly what we wanted.

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 03, 2023

Dear Alison,
Many thanks for taking out time and sharing your nice feedback. I am happy to hear that you and your friends have enjoyed the tour. we look forward to welcome you on your next India holiday in another part of our diverse and vibrant country!

Stay happy and healthy,

Best Regards,
Ravi

Pros: Service and convenience was great. Sim...
Costa Rica | Jan 28 - Feb 10, 2023

J
James B.
Seattle, WA | Reviewed on Feb 17, 2023
Pros: Service and convenience was great. Simplified the process of planning enabling a relatively last minute vacation (2wks notice) without the planning stress. Curated options for hotels and activities to simplify. Responsive to chat messages. All the tours and transfers and hotels showed up on time. Cons: Price points of hotels, activities, and travel agent services ($320 that they tell you at the end) were high vs. booking oneself. Guessing 10-20pct more expensive on my 2wk trip. ... Read more

Pros: Service and convenience was great. Simplified the process of planning enabling a relatively last minute vacation (2wks notice) without the planning stress. Curated options for hotels and activities to simplify. Responsive to chat messages. All the tours and transfers and hotels showed up on time.

Cons: Price points of hotels, activities, and travel agent services ($320 that they tell you at the end) were high vs. booking oneself. Guessing 10-20pct more expensive on my 2wk trip. I'm price sensitive so if planning with more notice, would book myself and save the money.

Hotel Reviews
Hotel Mountain Paradise
Fortuna

Had a great experience especially bird watching across the property including from our porch.

Fonda Vela Hotel
Monteverde

Old hotel being renovated. Working through kinks as of writing; would recommend trying somewhere else for the price. Location is also less walkable than most in Monteverde.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Coffee Experience and Nighttime Nature Walk
Coffee Experience and Nighttime Nature Walk
Monteverde

One of the most authentic feeling activities from our trip. Junior has his own (with his business partner and wife) small farm and showed us around. Felt less commercial than the other coffee options in the area, which was nice. Price was also reasonable. Bring extra money to buy coffee!

Local specialist:

Thank You for an Incredible Experience!
Norway | Feb 4 - Feb 14, 2023

R
Robin B.
Newton, MA | Reviewed on Feb 17, 2023
Kimkim Review Dear Tricia and Christina, We had a wonderful time in Norway! Everything went smoothly, all the guides were most personable and the cooking class was fantastic. To make my response more precise, I am going to organize my comments in accordance with our daily schedule Days 1 & 2, Oslo: We took a taxi from the airport to the hotel, as recommended, and all went well. The Thief is a lovely hotel with an amazingly good brunch. Best gravlax we ate on the entire trip!... Read more

Kimkim Review

Dear Tricia and Christina,

We had a wonderful time in Norway! Everything went smoothly, all the guides were most personable and the cooking class was fantastic.

To make my response more precise, I am going to organize my comments in accordance with our daily schedule

Days 1 & 2, Oslo: We took a taxi from the airport to the hotel, as recommended, and all went well. The Thief is a lovely hotel with an amazingly good brunch. Best gravlax we ate on the entire trip! Stig met us at the hotel as anticipated and we planned the next day. Our time on Day #2 at the folk museum was well spent. After several hours walking around, we ate at their restaurant and then walked along the Oslo harbor while I took photographs. Stig was a very knowledgeable and enjoyable guide.

Day 3, Sigdal: We met Einar as planned and he drove us out to Sigdal where we met with our prearranged contacts. Again, we found Einar a very pleasant companion for the day and I’m sure he’s very knowledgable re: hiking expeditions. We enjoyed a nice lunch together and he found a place where we could buy needed umbrellas (as well as some fun socks for gifts that said things like, on the bottom of one foot “The wife is always right” and on the bottom of the other, “The husband is always wrong” . . in Norwegian.) He was very patient with my photographic needs.

Days 4 & 5 Oslo to Bergen: The train ride was beautiful and I imagine it’s even nicer in the summer. John met us at the station and helped us to our hotel. Again, John was an exceptionally nice guide and showed us around the city - commenting on its history and directing us to the best reindeer sausage in Bergen. The weather was not good so we didn’t do the Funicular. The hotel was very interesting although we missed the extravagance of the buffet in Oslo.

Day 6, Bergen to Bekkjarvek: John was so kind - he came down to help us take our luggage to the ferry. We enjoyed the ferry very much - even though the seas were a bit rough. A driver from the hotel was waiting for us when the ferry landed and we were pleased to have the opportunity to see the island. The hotel at Bekkjarvek has a quasi-museum in it, as well as stores and a library - so it was really fun to walk around. The cooking class went well beyond our expectation. The chefs were extremely nice and we sipped on white wine while we watched them cook and learned about life in the kitchen. Ken even got to do a bit of the chopping himself. Afterwards, during dinner, we were invited back to watch as each separate course was prepared. Needless to say the food was delicious and the entire experience was really fun. Highly recommend this for future guests - especially once Chef Johanssen’s new facility is completed.

Day 7: Bekkjarvek to Tromso: The ferry stop is right outside the hotel - so convenient - and the bus was waiting at the conclusion of the ride to take us to the airport. Again, it was an easy transition for us to navigate. We took a taxi to the Edge - a most wonderful hotel - and then had a lovely evening on the sailing cruise. In all honesty, we could have used a bit more food on board the ship i.e. I’d recommend they serve cheese and bread with their soup. We were able to see a bit of Northern Lights but the cloud cover was substantial. The captain and his crew were very congenial - we really enjoyed talking with them and the other guests.

Day 8, Tromso: Bernard, our guide in Tromso, was extremely knowledgeable about the city and answered all of our questions in detail. He took us to some interesting shops and showed us the Sami market. I enjoyed talking with him very much. That evening we went Northern Light hunting with Dan - who did his best to find a break in the clouds so we could get photographs. We drove 3 hours into Finland, where he prepared a camp fire and served us stew. He then took pictures of us under the Northern Lights and processed all of them that night (impressive since we didn’t get back until after 1 AM). He wanted us to be able to see the photos when we woke up the next morning. Again, I think he is a top pro at what he does.

Day 9: Tromso: The breakfast buffet at The Edge (thanks to Marcus Samuelsson - the world renowned chef) was the best I have ever had anywhere. (The gravlax was not quite as good as that at The Thief - although the scrambled eggs were better). We loved being able to try the incredibly wide variety of offerings. We spent the day at the reindeer races, the art museum and buying presents to take home. We wished we had more time to see the other museums as well.

Day 10: Back to Oslo where we enjoyed returning to the Thief and walking around the harbor. Had a nice (although expensive) dinner at a nearby restaurant and packed up to head out very early in the morning for our flight home.

In summary; 1) All beds were very comfortable, 2) All guides were most congenial, 3). All transitions occurred smoothly, and 4). We had a great time! Thank you for all your work in putting this together for us. We are recommending you to all of our friends.

Moving on - do you offer a similar service for Iceland? We’d love to visit Iceland this September. Particular interests include photographing fishing villages and sheep round-ups. Also, we are trying to convince Ken’s brother and his wife (who is of Norwegian descent) to join us in Norway in late spring or early summer of 2024. When should we start working on that trip?

Best regards,

Robin and Ken

Local specialist: Tricia Cantlon
Tricia
Tricia Cantlon
Local specialist in Oslo | Replied on Feb 21, 2023

Dear Robin and Ken,

I'm so overjoyed that this very special vacation became a very special memory. It's a delight to read your review and hear about the details along the way. I know how meaningful your ancestry to Norway is to you, and this trip was an important way to pay tribute to that connection!

Christina is working on connecting with you an Iceland specialist, and I will message you to begin discussion on your Norway 2024 trip. So glad this is not goodbye for us :)

Warmly,
Tricia

Everything was mostly very good to excellent
Chile | Jan 23 - Feb 13, 2023

M
Mark D.
Kellyton, AL | Reviewed on Feb 16, 2023
Everything was very good to excellent. All the local guides were good. Rutas360 in Atacama is merely a "middle man" to the local guide companies so that made it a bit challenging to know who to contact, but it all worked out. All the transfers to and from the bus stations and airports worked well, as did all the airline reservations. My only minor issue was some of the hotels. The Doubletree in Santiago and the airport Holiday Inn were both very good. Don Tomas in Atacama was... Read more

Everything was very good to excellent. All the local guides were good. Rutas360 in Atacama is merely a "middle man" to the local guide companies so that made it a bit challenging to know who to contact, but it all worked out. All the transfers to and from the bus stations and airports worked well, as did all the airline reservations.

My only minor issue was some of the hotels. The Doubletree in Santiago and the airport Holiday Inn were both very good. Don Tomas in Atacama was excellent.

Hotel Otai was a mixed bag. We had a noisy dog nearby and the breakfast was ok, and they got the AC working well, but on the last day I saw two cockroaches in our room. That was not horrible for me, but for most people that would be very bad.

Hotel Casa de Patagonia in Puerto Natales had good service but it was a bit noisy with thin walls. Hotel Germania in Puerto Varas was fine though our room, which faced the street, was stuffy, noisy and a bit small.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 17, 2023

I appreciate the feedback, Mark, and glad to hear you all enjoyed visiting so many different destinations in Chile! I have noted your comments about the hotels... and will contact them to follow up.
Best wishes to you, Mary, and Elena!
Lorena

It was unforgettable trip.
Argentina | Jan 31 - Feb 14, 2023

Alex
Alex L.
Atlanta, GA | Reviewed on Feb 16, 2023
It was unforgettable trip. The service in every point was accurate, that means each pickup point we had ready driver waiting for us, which was even above expectation, compare to other countries we have traveled before. Good selection of the hotels and accommodations in every point we have chosen. Also the people in each town that provided service to us, drivers, guides, tour guides were cheerful and genuinely liking what they're doing, which reflected on us, as a clients. This may be because... Read more

It was unforgettable trip. The service in every point was accurate, that means each pickup point we had ready driver waiting for us, which was even above expectation, compare to other countries we have traveled before. Good selection of the hotels and accommodations in every point we have chosen. Also the people in each town that provided service to us, drivers, guides, tour guides were cheerful and genuinely liking what they're doing, which reflected on us, as a clients. This may be because of overall tourism and service industry culture in the country. This whole trip was above every expectation. I would give 6 stars if I could. Thank you!

Hotel Reviews
Mirador del Lago Hotel
El Calafate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Diplomatic Hotel
Mendoza

5 stars hotel in center of the city. All good. Can walk out of the hotel to walk through the town, Good location.

Authenticity & Character
Location
5 stars hotel in center of the city. All good. Can walk out of the hotel to walk through the town, Good location.
Staff
5 stars hotel in center of the city. All good. Can walk out of the hotel to walk through the town, Good location.
Cleanliness & Comfort
5 stars hotel in center of the city. All good. Can walk out of the hotel to walk through the town, Good location.
Los Acebos Ushuaia Hotel
Ushuaia

Far away from city center. Once you get in, no way to get out, other than calling taxi or wait 2 hrs for scheduled shuttle. Hotel itself is good. Since it is far away from anywhere, no evening entertainment of any sort, just restaurant to eat.

Authenticity & Character
Location
Far away from city center. Once you get in, no way to get out, other than calling taxi or wait 2 hrs for scheduled shuttle. Hotel itself is good. Since it is far away from anywhere, no evening entertainment of any sort, just restaurant to eat.
Staff
Cleanliness & Comfort
Cumbres Nevadas Hotel
El Chalten

No internet or very-very slow internet. Rest is all good

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pestana Buenos Aires Hotel
Buenos Aires

All good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Between Vineyards and Olive  🍷🍇 (Luján de Cuyo & Maipú)
Between Vineyards and Olive 🍷🍇 (Luján de Cuyo & Maipú)
Mendoza
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Very friendly driver, guide, accommodating us all times we were in Mendoza
Walking with Penguins 🐧
Walking with Penguins 🐧
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Tierra del Fuego National Park (Half day visit) 🌲🌿
Tierra del Fuego National Park (Half day visit) 🌲🌿
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Safari Azul Experience
Safari Azul Experience
El Calafate

I am so glad that we were not chosen for the ice walking but Emilci offered to us this Azul excursion instead. That was a hit! The ice walking was not really needed since we had enough walking around the glacier with a professor glaciologist explaining nature and all details about this glacier. I am really satisfied with this tour and guide, educational.

Quality of Experience
I am so glad that we were not chosen for the ice walking but Emilci offered to us this Azul excursion instead. That was a hit! The ice walking was not really needed since we had enough walking around the glacier with a professor glaciologist explaining nature and all details about this glacier. I am really satisfied with this tour and guide, educational.
Guides, Drivers and Staff
I am so glad that we were not chosen for the ice walking but Emilci offered to us this Azul excursion instead. That was a hit! The ice walking was not really needed since we had enough walking around the glacier with a professor glaciologist explaining nature and all details about this glacier. I am really satisfied with this tour and guide, educational.
Transport
Tango Show & Dinner
Tango Show & Dinner
Buenos Aires

No suggestions. I liked everything, performance and location of the theater.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Neighborhoods Tour
Neighborhoods Tour
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Replied on Feb 16, 2023

Dear Alex!

Thank you so much for your lovely words :D We really appreciate your gratitude to our team and we are very happy to know that a nice service is perceived.

I'm glad you enjoyed your time here as much as I enjoyed arranging the perfect trip for you.
I look forward to helping you with your next South American adventure!

All the best,
Emi

We didn't give Kimkim much time to organise o...
Morocco | Feb 9 - Feb 14, 2023

Claire
Claire S.
United Kingdom | Reviewed on Feb 16, 2023
We didn't give Kimkim much time to organise our trip but they managed to pull off an awesome experience for us. Hassan, did a fantastic job accommodating out travel requirements and Hammid our driver was the best from start to finish. His knowledge, generosity and kindness left us feeling more than satisfied with our trip and very humbled to have experienced this trip with him . Our guide in Fes, Fatima was a real delight and her knowledge was outstanding - congratulations to her for being... Read more

We didn't give Kimkim much time to organise our trip but they managed to pull off an awesome experience for us. Hassan, did a fantastic job accommodating out travel requirements and Hammid our driver was the best from start to finish. His knowledge, generosity and kindness left us feeling more than satisfied with our trip and very humbled to have experienced this trip with him . Our guide in Fes, Fatima was a real delight and her knowledge was outstanding - congratulations to her for being the youngest female guide in your team. The accommodation at each place was amazing - special mention to Chez Pierre Gorges Du Dades - our favourite although the Glamping in Sahara was a close second.
We will definitely recommend and hopefully use Kimkim again. Thank you, Shukran .....Yallah Yallah

Hotel Review
Auberge Chez Pierre
Boumalne Dades

This was a real surprise and an absolute delight. Food was stunning, compliments to Chef, Location was incredible - will come back for sure.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Feb 17, 2023

Hello Claire,
Thank you so much for taking the time to leave such a glowing review with regards to your recent trip to Morocco with us, it was a pleasure working out the trip details with you. Fatima, Hamid and I send our regards and we look forward to welcoming you to the kingdom of Morocco again.
Best,
Hassan

Great trip. Friendly helpful people and lovely Riads.
Morocco | Feb 11 - Feb 15, 2023

Julian
Julian D.
United Kingdom | Reviewed on Feb 16, 2023
Our driver Mohammed was excellent. Safe driver, friendly and helpful. Always punctual. Couldn’t fault him.
Kamal, our guide in Fez was also excellent. Knowledgeable and interesting. He had an excellent outlook and friendly demeanour.
Riad Hinchim in Chaouen and Riad Kalaa 2 in Rabat both lovely, but special mention to Rabat Salam Fes, where the staff were particularly excellent and friendly, especially young Yassine.
Read more

Our driver Mohammed was excellent. Safe driver, friendly and helpful. Always punctual. Couldn’t fault him.
Kamal, our guide in Fez was also excellent. Knowledgeable and interesting. He had an excellent outlook and friendly demeanour.
Riad Hinchim in Chaouen and Riad Kalaa 2 in Rabat both lovely, but special mention to Rabat Salam Fes, where the staff were particularly excellent and friendly, especially young Yassine.

Hotel Review
Riad Salam Fes
Fes

Loved this Riad. The Friendliest and most helpful staff. Special mention to Yassine who was only in his first week there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Tour Fes with a Private Guide
Tour Fes with a Private Guide
Fes

Kamal was excellent. Friendly and nctedinly interesting and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Megan Lower

Fuss free trip
Switzerland | Jan 29 - Feb 9, 2023

N
Norica N.
Singapore | Reviewed on Feb 16, 2023
I want to say a big thanks to Tomaz's time and effort in planning my Switzerland trip. The trip was what we wanted and you made it possible while we work and not able to plan an itinerary. Tomaz has made very good recommendations to my hotel and activities. He attended to all my requests and patient with my constant adjustment to the itinerary. Thank you once again! Read more

I want to say a big thanks to Tomaz's time and effort in planning my Switzerland trip. The trip was what we wanted and you made it possible while we work and not able to plan an itinerary. Tomaz has made very good recommendations to my hotel and activities. He attended to all my requests and patient with my constant adjustment to the itinerary. Thank you once again!

Activity Review
Paragliding
Paragliding
Switzerland

The staff were early for the appointment and extremely thoughtful. They knew we were not dressed warm enough for the activity and readily loan us shoe and bottom. This was the highlight of my entire trip! Highly recommended!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on Feb 20, 2023

Hi Norica, thank you for your nice words! I look forward to seeing you travelling with us on your next travel adventure. Kind regards, Tomaz

5 day couples trip to Cartagena
Colombia | Feb 1 - Feb 5, 2023

Tina
Tina G.
Mount Vernon, NY | Reviewed on Feb 15, 2023
Our trip to Cartagena was great. We wanted an exotic getaway (without the kids) and since we did not have a lot of time to research and plan, we decided to use KimKim. Our local specialist, Wendy was very easy to work with. We discussed our plans initially over a call then everything else was handled via messages. Wendy was very responsive to our needs regarding our itinerary and settled on a 5 day trip that was a great mix of down time and exploration/tour time. A day or two before our trip... Read more

Our trip to Cartagena was great. We wanted an exotic getaway (without the kids) and since we did not have a lot of time to research and plan, we decided to use KimKim. Our local specialist, Wendy was very easy to work with. We discussed our plans initially over a call then everything else was handled via messages. Wendy was very responsive to our needs regarding our itinerary and settled on a 5 day trip that was a great mix of down time and exploration/tour time. A day or two before our trip we got all the contact details we needed. We were picked up the the airport and later at the hotel for various outings. We never once was left wondering what was happening or felt unsafe.

Our city guide Roberto and snorkelling/nature guide Philipe Louis were awesome - not pushy, providing lots of fun conversation and information. Dean our local coordinator was always reachable whenever we had questions. In our 5 days, we did a city walking tour, a drum safari/workshop, a trip to the market and a full day at the Rosario islands. We felt we were able to get in touch with a more local side of Cartagena. Something most tourist would not experience. All in all, a very memorable trip. Thanks to everyone involved!!

Hotel Review
Casa La Factoria by Faranda Boutique
Cartagena

The rooms are a tad small and lacked clothing storage. The hotel atmosphere was relaxing and romantic. Breakfast was awesome. The fact that the hotel was a on a quieter block was a plus but it was also super close to everything. We nejoyed sitting in the courtyard among the breezy palms next to the pool drinking cocktails and playing cards.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Wendy Romero
Wendy
Wendy Romero
Local specialist in Santa Marta | Replied on Mar 09, 2023

Hi Tina!
Many thanks for your feedback. We are happy you had 5 days of connection with the local people in Cartagena and had a mix of activities and experiences. Hope to see you on your next journey in the country to visit and learn more about us!
Best,
Wendy

Trip of a Lifetime
Norway | Feb 1 - Feb 11, 2023

S
Shane L.
San Francisco, CA | Reviewed on Feb 15, 2023

Norway and the Lofoten Islands have been a lifetime dream trip of mine and Meree was able to deliver. From designing my trip to being support when in Norway, it went above and beyond my expectations and I can't wait to book my next trip!

Local specialist: Merée Ruzits

My best travel in Patagonia, Buenos Aires, ElChalten & EL Calafate!
Patagonia | Feb 5 - Feb 13, 2023

Hirofumi
Hirofumi I.
Japan | Reviewed on Feb 15, 2023
★A big reason why I chose Kim Kim Tour
・ Ms. Emilce Alonso provided a very detailed information about all of my questions and courteous response(ex Chile side or Argentina side)
・I didn't know how to travel and how to spend time in the Patagonia El Chalten& El Calafate, however she arranged the best schedule for me.
・We were able to carefully share information using chat from the tour schedule to the day of departure.
・After arriving at the Buenos Aires, El Chalten & El Calafate, the...
Read more

★A big reason why I chose Kim Kim Tour
・ Ms. Emilce Alonso provided a very detailed information about all of my questions and courteous response(ex Chile side or Argentina side)
・I didn't know how to travel and how to spend time in the Patagonia El Chalten& El Calafate, however she arranged the best schedule for me.
・We were able to carefully share information using chat from the tour schedule to the day of departure.
・After arriving at the Buenos Aires, El Chalten & El Calafate, the transfer to the airport proceeded on time using a similar chat system with the local staffs in charge.
・The two-step system from reservation to payment is easy to understand, and the cancellation system is also clarified.

★Detailed reasons for choosing Kim Kim Tour
・Hotel selection was close to the trailhead, in the center of the downtown area, etc. The location was good and the concierge staff was solid.
・Local staffs with driver who met us at the site, exchanged money, pre-flight check-in, and reserved seats for the flight
・My big trouble: Even when the window glass was broken due to strong winds at the EL Chalten hotel, the chat system with the local staff in charge responded smoothly.

Hotel Reviews
Hotel Kalenshen El Chalten (NO USAR)
El Chalten

Location is good, Staff is so kind, English speaking

Authenticity & Character
Good
Location
Good
Staff
Good
Cleanliness & Comfort
Good
Kapenke Hotel
El Calafate

Location is good, Staff is so kind, English speaking

Authenticity & Character
good
Location
Staff
Kind & English speaking
Cleanliness & Comfort
Good
Two Hotel Buenos Aires
Buenos Aires

Location is very good, Easy to go around a city sight seeing, and one more good point is late check out system until 14;00 pm.

Authenticity & Character
late check out system until 14;00 pm.
Location
Very good!
Staff
Vey kind & English speaking
Cleanliness & Comfort
Good
Activity Reviews
Nautical Safari - Brazo Rico
Nautical Safari - Brazo Rico
El Calafate

Excellent

Quality of Experience
GOod
Guides, Drivers and Staff
Good
Transport
Good
Perito Moreno Glacier Excursion  🗻
Perito Moreno Glacier Excursion 🗻
El Calafate

Amazing experience in my life,

Quality of Experience
Excellent
Guides, Drivers and Staff
Good
Transport
Good
Nativo Experience
Nativo Experience
El Calafate

All of attendee is Spanish speaking, however Driver gave me detail explanation about Patagonia history to only me in English.

Quality of Experience
Good
Food
Excellent
Guides, Drivers and Staff
Very good
Transport
Good
Local specialist: Flor Bonis
Emilce
Emilce Alonso
Local specialist in Córdoba | Replied on Feb 16, 2023

Dear Hirofumi,

It was a pleasure having you in Argentina! Thank you very much for taking the time to write a review for all the activities and hotels, this helps us to continue improving day by day.
It was a pleasure planning this trip with you and it makes me very happy to know that everything went smoothly.

I look forward to working with you again soon! :D
All the best,
Emi

Nuria made booking an expansive trip across 3...
Costa Rica | Feb 8 - Feb 14, 2023

R
Raya I.
San Jose, CA | Reviewed on Feb 15, 2023

Nuria made booking an expansive trip across 3 different areas of Costa Rica very easy. She provided various tour and hotel options and stayed reasonably within the budget we had initially discussed. Overall 10/10 would recommend!

Local specialist: Nuri R
Nuri
Nuri R
Local specialist in Costa Rica | Replied on Feb 15, 2023

Raya,

Thank you so much for your kind words! It was a total pleasure to help you plan this last minute getaway and I'm so happy you enjoyed it!
I hope your return soon to Costa Rica.

Nuria

KL Trip Planning & Guides were excellent!
Malaysia | Feb 4 - Feb 7, 2023

E
Elizabeth I.
Brockton, MA | Reviewed on Feb 15, 2023
Our guide Jason was wonderful. He suggested additional things to add to our day with him that were fun, interactive, and allowed us to learn more about the Malay culture. He took us to a local restaurant for lunch that was excellent, and suggested a few places for dinner that were also great. Sam was a great guide as well, a bit soft spoken, but very knowledgeable and thoughtful. His botany experience made the trip to the botanic gardens extra special! Many thanks to Nick for all of his... Read more

Our guide Jason was wonderful. He suggested additional things to add to our day with him that were fun, interactive, and allowed us to learn more about the Malay culture. He took us to a local restaurant for lunch that was excellent, and suggested a few places for dinner that were also great. Sam was a great guide as well, a bit soft spoken, but very knowledgeable and thoughtful. His botany experience made the trip to the botanic gardens extra special! Many thanks to Nick for all of his help and guidance in planning our trip. Everything went smoothly and it was a great experience!
Elizabeth Irwin

Local specialist: Nick Jansen
Nick
Nick Jansen
Local specialist in Malaysia | Replied on Feb 16, 2023

Hey Elizabeth,

Thanks so much for your kind review. I'm very happy to read you had a wonderful time in Malaysia. I'll pass this feedback on to the guides - they'll be happy to hear it!

Regards,
Nick Jansen

The entire 15 day itinerary was absolutely perfect😁
Costa Rica | Jan 29 - Feb 12, 2023

V
Vera S.
Canada | Reviewed on Feb 13, 2023
The entire 15 day itinerary was absolutely perfect for what we wanted to do in CR. Bryan and the rest of the staff at Serendipity Tours deserve kudos for all their hard work and expertise that they showed. Everyone was prompt at answering questions we had and if there were any issues that arose they were dealt with swiftly. The drivers we had were great, arrived on time (usually early) and never made us feel rushed if there was something we wanted to see or do along the route. It was kind... Read more

The entire 15 day itinerary was absolutely perfect for what we wanted to do in CR. Bryan and the rest of the staff at Serendipity Tours deserve kudos for all their hard work and expertise that they showed. Everyone was prompt at answering questions we had and if there were any issues that arose they were dealt with swiftly.

The drivers we had were great, arrived on time (usually early) and never made us feel rushed if there was something we wanted to see or do along the route. It was kind of them to bring water for us if we needed it during the drive. They truly went out of their way, were super polite and very professional. They really were ALL excellent.

Our many tour guides and tours were exceptional especially for our age group. The tours were varied (cruise, hikes, float and coffee tour and night walk) and educational. They all had such a vast amount of knowledge of the plant and wild life of Costa Rica. They all continue their education by taking courses to keep up their expertise. They were all very well mannered and always arrived on time.

Our accommodations were really nice (except for one).

Hotel Presidente had a beautiful rooftop patio and our room was clean and spacious.

Arenal Manoa and Hot Springs was magical, the view outside our cottage of the volcano, soaking in the hot springs, great wood fired pizza and foot massage by the bubbling river, all such wonderful memories.

Casitas Tenorio was so very special. Being so rustic and tucked in the mountains, we saw many animals and birds from the outdoor terrace while having breakfast. We enjoyed the tour of the farm and the staff was very friendly and helpful. Improvements could be made with the breakfast and the bed linens.

Senda Monteverde Hotel was magnificent. Such a beautiful view from high up on the cliff. We were very well treated, love the free snacks and alcohol in the fridge and the hot water bottles in the bed at night. We were glad we were in NUMBER ONE bungalow. It was very close to the dining room and check in. Many bungalows needed a driver to drive them up to it because of the steepness.

Hotel San Bada was a disappointment unfortunately. The check in experience by a very rude employee was disappointing. There was some error made where instead of 3 nights booked it was 2 nights. The employee was so rude and literally left it up to us to figure it out. Serendipity Tours was very good with resolving the problem. Also, our room had a very moldy, musty smell. We mentioned it to housekeeping and they tried to unsuccessfully resolve it. That smell got into some of our clothes as well. The hotel did not offer to move rooms. I would NOT recommend this hotel. It is in much need of renovation and repair. The elevator floor was broken and the rusty balcony railing needed painting. Having said that, the location is great, very close to the Park. And the rest of the staff was kind and helpful.

Hotel Buena Vista was wonderful and great location. Great staff, amazing breakfast and spectacular view. Our room was really nice and modern, well kept and clean. I would definitely recommend it.

I hope these comments are helpful for future visitors to lovely Costa Rica.

Pura Vida,
Vera and Doug Smith

Hotel Reviews
Buena Vista Chic Hotel
Alajuela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel San Bada Resort & Spa
Manuel Antonio
Authenticity & Character
Location
Staff
One front desk employee was rude and not helpful at all. The other two front desk staff were helpful and courteous. The cleaning staff was very good.
Cleanliness & Comfort
The room had a smell that seem to be difficult to resolve. However the room was clean.
Senda Monteverde Hotel
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casitas Tenorio
Upala, Alajuela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Presidente
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park
Manuel Antonio National Park
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Damas Island Boat Excursion
Damas Island Boat Excursion
Manuel Antonio
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sukia Nighttime Nature Walk
Sukia Nighttime Nature Walk
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Transport
Cloud Forest Reserve Hike
Cloud Forest Reserve Hike
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Rio Celeste & Tenorio Volcano Hike
Rio Celeste & Tenorio Volcano Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Peñas Blancas River Nature Float (La Fortuna area)
Peñas Blancas River Nature Float (La Fortuna area)
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Very long pick up process
Sloth Discovery Walk
Sloth Discovery Walk
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike in Arenal Volcano Park 1968
Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Feb 13, 2023

Thank you for your valuable feedback, Vera!

We are thrilled that your personalized travel plan has been a nice experience. It was a pleasure to work with you!

Thank you for your detailed review and constructive feedback! We will share your comments with all partners involved.

I will be happy to assist you if you like to plan a second visit to our small but beautiful country :)

Pura Vida,
Bryan

Ecuador - Galapagos via the andes mountains
Ecuador | Jan 25 - Feb 5, 2023

Amir
Amir A.
Philadelphia, PA | Reviewed on Feb 13, 2023
Fantastic experience. Jackeline was extremely helpful in setting our itinerary. Her hotel choices were perfect for us. It made for a truly amazing trip. Travel from cotopaxi/the hot springs to the incredible wildlife in the galapagos was well coordinated with all our guides (who we all top notch). This trip will be hard to top. Read more

Fantastic experience. Jackeline was extremely helpful in setting our itinerary. Her hotel choices were perfect for us. It made for a truly amazing trip. Travel from cotopaxi/the hot springs to the incredible wildlife in the galapagos was well coordinated with all our guides (who we all top notch). This trip will be hard to top.

Hotel Reviews
La Palma Polo Club
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Casa de Marita
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Galapagos Hotel
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Termas de Papallacta
Papallacta
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boutique Hotel Cultura Manor
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hiking the Sierra Negra Volcano
Hiking the Sierra Negra Volcano
Galapagos Islands

Blown away by the magnitude of this volcano

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Los Tuneles - Afternoon speedboat to Puerto Ayora (Santa Cruz)
Los Tuneles - Afternoon speedboat to Puerto Ayora (Santa Cruz)
Galapagos Islands

Best snorkeling ive ever done

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Adventure Continues - Hiking Day at Cotopaxi National Park, departing from Quito
The Adventure Continues - Hiking Day at Cotopaxi National Park, departing from Quito
Ecuador
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist:
Jackeline
Jackeline V.
Ecuador | Replied on Feb 13, 2023

Hi Amir & Varsha,

Thanks for your words in the review, I´m so happy you both have enjoyed this special program I designed for you. It´ll be my pleasure to receive your family and friends coming to Ecuador.

Big hug from Quito,

Jacky!

Santorini and Athens in unusual weather
Greece | Feb 1 - Feb 9, 2023

Barbara
Barbara S.
United Kingdom | Reviewed on Feb 13, 2023
Athens Mythology tour was fabulous, our guide was so engaging and a brilliant story teller. The hotel in Athens was very cosy and service very friendly. The weather was perfect for a City tour but got somewhat colder in Santorini! Angela worked hard to rearrange trips taking account of weather conditions and we were able to participate in and enjoy all. Santorini was beautiful but one should be aware that during February most restaurants are closed and there is a lot of construction work... Read more

Athens Mythology tour was fabulous, our guide was so engaging and a brilliant story teller. The hotel in Athens was very cosy and service very friendly. The weather was perfect for a City tour but got somewhat colder in Santorini! Angela worked hard to rearrange trips taking account of weather conditions and we were able to participate in and enjoy all. Santorini was beautiful but one should be aware that during February most restaurants are closed and there is a lot of construction work ongoing. However this did not dampen our enjoyment; the two open establishments were superb! We had a very comfortable cave on Santorini with a superb view. Will be using Kimkim again!

Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on Feb 14, 2023

Hi Ann!

I am truly happy that you enjoyed your time here with us even though the weather for sure wasn't on our side! During your stay "Barbara"(severe bad weather wave) was here too! (huge coincidence with the name!).
I am very happy that you enjoyed your time though and managed to see lots. 😊

I will be here and more than happy to assist you with your next trip to Greece. Maybe during May or late September when the weather is definitely better and the crowds are still low.

Until then take care and have fun!

Best wishes from the whole team and myself,
Angela

Kimkim is an Absolutely a highly recommend Travel Company
Costa Rica | Feb 1 - Feb 12, 2023

L
Linda M.
Canada | Reviewed on Feb 13, 2023

Charlotte did an amazing job building an itinerary of all the places and tours we were interested in doing. We added and changed ideas a couple times and came up with a fantastic trip.
Every transfer, hotel, and tour, went exactly as planned. We had absolutely no issues or problems occur.
I would not hesitate to highly recommend using KimKim. We were more than happy with how our trip went.

Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Feb 23, 2023

Thank you for your review, Linda!
I am glad everything worked out so well for you. We hope you’ll be back soon.

Take care,
Charlotte

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