Kimkim Trip Reviews

Planning a trip with KimKim was such a good decision. From our very first interaction, the process was incredibly personalized and geared to our interests and budget. Our planner Hoa was detailed and patient as she curated the perfect trip for us.

The trip itself was truly amazing, and several aspects stood out.
Pom—our local guide in Bangkok—was exceptional. He met us at the airport and accompanied us for much of our time in the city. His knowledge of Thailand’s culture and history added so much depth to every stop, and he somehow always knew the hidden spots we never would’ve found on our own.

The temple visits were unforgettable: stunning, peaceful, and a powerful way to immerse ourselves in Thai culture. The food tours in both Bangkok and Phuket were another highlight, giving us a chance to try local flavors we probably never would’ve discovered without guidance. Both guides ability to lead us to tiny eateries and help us order the best dishes made those tours truly special.

We also loved the floating market, the James Bond-style boat ride, and the train market—each one fun, colorful, and although some were very tourist oriented, uniquely Thai. And the Bangkok night market delivered all the energy, sights, and food we could’ve hoped for.

The only things we would change would be to allow ourselves a little more time. Even 1 extra day would have allowed us to have a less tiring pace, at least in Bangkok. We are also seasoned travelers so we felt that some parts could have been more on our own with just transportation provided. For a less experienced traveler, the personalized guides that are provided would probably be a godsend as they make sure every detail is taken care of so we didn't have to navigate language barriers or be worried about instructions, even at the airport.

Lastly, we want to give a big thank-you to Hoa for all the work she put into planning this trip. She helped us build an incredible itinerary, checked in with us daily, and was always ready to assist with anything we needed. Her attention and care made the trip the success it was, and we’re grateful for everything she did to make it unforgettable.

Overall, our experience was exceptional, and we would definitely use KimKim again.

Hotel Review

The Surin Phuket

Phuket

The Surin is incredible. The amazing staff anticipated our every need. They made our stay one of the most remarkable hotel stays ever!

Authenticity & Character

Location

A beautiful location, private beach and lovely individual cottages.

Staff

All the staff were amazing. they were always there to make everything perfect.

Cleanliness & Comfort

Activity Reviews

Phuket Elephant Sanctuary Morning Visit (Joining Activity)

Phuket

Quality of Experience

Food

Guides, Drivers and Staff

The guide is not needed. Simply having a driver is all that is needed.

Transport

Night Food Tasting & Old Town's Magical Lights

Phuket

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Night Street Food Tour After Dark by Tuk Tuk

Bangkok

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Railway Market & Floating Market

Bangkok

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bangkok Symbolic Temples

Bangkok

Quality of Experience

Guides, Drivers and Staff

Transport

Private dinner at The Treepods

Phuket

We would not recommend the Tripods experience. The food was good but not exceptional. The portions were huge (8 egg roles for 2 people as a part of a six part appetizer). We could have easily had half the food and still have been very well feed. We would recommend a very nice dinner at a high end hotel restaurant rather than Treepods.

Quality of Experience

The location is wonderful but see above for details.

Food

Guides, Drivers and Staff

Driver and guide were fine but the guide is probably not needed.

Transport

The communication means was very time consuming and confusing. The Trip Plan app was also difficult to use. The tours and activities that we missed due to flight delays could not be rebooked- very bad. One tour activity was canceled last minute due to weather (a little rain) with no option for something different. Our star gazing tour required 1.5 hours of self driving up into the mountains on tiny winding roads in the dark which we did not know about until that afternoon. We ended up only being able to go on 2 out of 5 planned excursions/activities. Very disappointing trip!

Hotel Reviews

Dreams Jardin Tropical Resort & Spa

Adeje

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Boutique Hotel Cordial La Peregrina

Las Palmas de Gran Canaria

Rooms very small. No wash clothes. Couldn’t find thermostat- very cold in room. Only 2 pillows. One soap/shampoo/conditioner in shower.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

H10 Playa Meloneras Palace

Meloneras

Required wrist bands like Disneyland :( Not on the beach as requested. Workers in restaurants were very loud banging dishes together - sounded like a dishwashing kitchen. No wash clothes.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

La Gomera: Immerse in Laurel Forests & Village Traditions

Tenerife

Too much driving. Awesome guide. Awesome lunch.

Quality of Experience

Guides, Drivers and Staff

Transport

Stargazing Experience with an Astronomer

Spain

Required self drive up into mountains on small winding roads in the dark.

Quality of Experience

Guides, Drivers and Staff

Transport

Into the Blue: Dolphin & Whale Watching Experience

Spain

Cancelled due to flight delays and not rescheduled.

Quality of Experience

Guides, Drivers and Staff

Transport

Teide Uncovered: A Jeep Exploration of Tenerife’s Iconic Volcano

Spain

Alot of driving. Nice informative staff.

Quality of Experience

Guides, Drivers and Staff

Transport

This was an outstanding experience from start to finish. Mieke and KimKim were responsive to all my requests to tailor the trip to my interests; the price was reasonable; and the time on the ground there was truly unique and enlightening. My guide Ugyen was highly knowledgeable about Bhutan and Buddhism, and flexible to changes, and my driver/porter Karma was highly skilled and dedicated to my comfort and care.

I had many eye-opening and scintillating days, including my hike in the Himalayan foothills near Laya; the black-neck crane festival and lovely walk in the foothills in Phohibjka; the Madman's temple and the rafting ride; the climb to the Tiger's Nest; a number of spectacular temples and fortresses; and overall, feeling the hospitality and warmth of the Bhutanese people.

As long as one does not expect the same creature comforts as in the West (e.g., the condition of the roads, lack of central heating in some hotels), and tries to relate to be an immersive traveler rather than a tourist, you can have an awesome time. Dress in layers, and revel in the balance that Bhutan is trying to strike between development and tradition.

I would highly recommend using KimKim for those considering an authentic Bhutan trip.

Planning a vacation has never been easier, thanks to having true experts to guide us (the KimKim team). We were especially pleased to learn that our travel planner, Èric, actually lived in Iceland. His familiarity with the country—its culture, terrain, and hidden gems—gave us complete confidence that we were in excellent hands.

We shared with Èric the kinds of activities we enjoy, the cultural and natural sights that were important to us, and the pace we wanted for our 22-day trip. With so much time to explore, we chose to rent a 4-wheel-drive vehicle so we could occasionally go off the beaten path and linger at our favorite places. Èric fully understood this style of travel and tailored everything beautifully.

Over the course of a year, we worked with Èric casually but consistently, and we deeply appreciated his prompt and easy communication. He is an excellent listener and wonderfully tactful as he guided us through unfamiliar territory. He created an initial itinerary as a baseline—never pushy—giving us all the time we needed to review and make thoughtful decisions. We kept the heart of his plan but added our own ideas and research, and he was always accommodating. When he had a better suggestion, he presented it diplomatically and with clear reasoning.

Throughout the planning process, it truly felt as if Èric were sitting right beside us, helping shape our journey. Once everything was finalized, he delivered a beautifully detailed and well-organized itinerary where every piece of information we might need was right at our fingertips.

Our time in Iceland was an amazing, fun, once in a lifetime trip. The accommodations chosen for us, the country’s natural beauty, the history and culture we learned about, and the wonderful Icelandic people we met made the experience truly exceptional. We couldn’t have asked for anything more—except perhaps a little more time!

We couldn’t have asked for a better planning experience and highly recommend working with Èric for an unforgettable Iceland adventure.

Activity Reviews

Jokulsarlon Glacier Lagoon Kayaking Tour

Iceland

When we first arrived at Jokulsarlon Glacier Lagoon the sun was shining and it was an absolutely stunning sight! The color of the water and different shades of blue coming off the floating icebergs took me by surprise-such beauty with the Vatnajökull glacier as the backdrop. It made me excited about kayaking the lagoon-a first for me to paddle amongst icebergs! But within the hour clouds took over and a light steady rain began. Suddenly the tour didn’t seem like it was going to be much fun. But our small group suited up and braved the walk with paddles in hand to where the kayaks waited. Instructions were given on safety while kayaking the lagoon and how to paddle. And I should mention that the outfitter had appropriate waterproof and warm gear for us during this wet and cold paddle trip. The weather deterred the majority of the visitors that were there earlier so we had the lagoon to ourselves. It was quiet and serene on the water and the rain stopped the moment we started our paddle. The clouds remained but didn’t take an ounce of beauty away from the experience. I had goosebumps paddling around the looming icebergs. They were pieces of artwork. Our guides were fun and informative and made safety a priority. The equipment was in very good condition, kayaks are sturdy. Our suits were a Godsend. The experience was unique and memorable. This is a good trip for people with any level of kayaking experience. I loved this experience. After our excursion we crossed the road to see Diamond Beach. Another amazing surprise!

Quality of Experience

Outstanding natural beauty, great equipment, terrific guides.

Guides, Drivers and Staff

Care about paddler’s safety, did a great job of making sure we all had a fun experience.

Katla Ice Cave Superjeep tour

Iceland

My husband and I loved this tour! Our group of 8 others were friendly and fun. Our guide (sorry I don’t remember his name) was upbeat, funny, and so informative. He’s a skilled off road driver and really took us on a fun, scenic ride. For us it was all about the Super Jeep. It’s soooo cool! Once we were at our location we were suited up and had a nice moderate walk to the ice caves. It wasn’t a very extensive cave but it was a great example of an ice cave and beautiful inside. Throughout the tour we didn’t feel rushed. Our guide answered every question we had for him without hesitation. We couldn’t wait to get back into the Super Jeep for the ride back!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Reykjavik Food Walk

Iceland

It wasn’t quite what I expected. Our guide, sorry, I don’t remember his name, was an unforgettable character and spent a lot of time talking about local history, culture, and had some great jokes to share as well. But I was there to experience some delicious unfamiliar exotic local fare and thought this would be a great cultural food introduction of Iceland as we navigated to different eateries throughout downtown Reykjavik. I’m not a foodie, but it was not a good introduction as I shortly learned throughout my travels in Iceland, having meals at small local cafes in other towns and villages. What was offered on the tour was completely subpar to what I experienced elsewhere so I have to say that the food tour failed as an example of how delicious the traditional dishes really are. The food in the country including stops at some of the fuel stations were much better and delicious. But don’t let my opinion of the tour discourage you. Walking the city, enjoying the camaraderie of our group of 10, and getting a good idea of the lay of Reykjavik under the guidance of our big burly host was worth the time in itself. And you may have a completely different opinion of the food offered on this tour. Not all taste buds are alike!

Christine (from Kimkim) was very responsive and friendly, she had good suggestions for things for us to do. She didn’t always have the best attention to detail. It took several attempts to explain our situation, that we were combining a self paid trip with a hotel stay covers by the conference that invited me to Korea. After a couple of rounds she eventually got it right.

She failed to consider that our arrival at the hotel was going to be before check in time and did not suggest alternatives such as the option of paying for an early check in. She offered us one option for hotel— the L7 in Myeongdong. It was a nice hotel, well run, clean, with an excellent breakfast. However, for people our age, staying in Myeongdong got tiresome after a couple of nights. It would have been helpful to have been warned about the noise and crowds and offered a possible alternative.

We were directed to excellent activities and connected with an outstanding guide, Christine Lee and her husband Young. Christine was knowledgeable, warm and friendly. We got an excellent picture of Korean history talking with her and she showed us around Nami island and the garden of morning calm as an expert. These two experiences were outstanding!

Hotel Review

L7 Myeongdong by LOTTE

It’s a well run hotel, very clean, and the breakfast is excellent. Myeongdong is a central location with easy access to subway, the byeongbokgung palace. Myeongdong is where one of the major night markets with street food is located. However, it is harder to find quieter restaurants or easy places to walk around without crowds.

Authenticity & Character

Location

Central and close to subway.

Staff

Staff were great in the restaurant. They were unsure how to handle our early arrival straight from the airport.

Cleanliness & Comfort

Spotless and great maid service daily.

Activity Review

Discover K-drama Locations in European Villages & Nami Island

Seoul

The best parts of this trip was the visit to Nami Island and the garden of morning calm. The Italian and French villages are a bit tired and run down. Christine Lee and Young did an amazing job showing us around and teaching us about the history and flora of the area.

Quality of Experience

Guides, Drivers and Staff

Transport

We just completed an incredible trip to Spain and Portugal with KimKim. We have traveled internationally before, both with structured small group tours (through Odessey) and with trips we planned on our own (relying heavily on Rick Steve's books). This time we read the reviews and decided to try out the KimKim program, as we knew what we wanted and had no time to plan it out. They did a great job!

We liked that Coriama arranged a Zoom meeting before we left, to ensure that all questions and plans were clear. We opted for their "middle" tier hotels - which were superb and very boutique. The locations were always in the center of town, and the hotel staff were wonderful without exception. Rooms were European small, but comfortable, and the "full or double" beds were at least queen-size. Breakfast were mostly European buffets and fantastic, and we enjoyed the other guests. Having drivers assist us with our connections was a real bonus and whenever we had an issue, a KimKim representative quickly and efficiently responded. When we had a transportation snafu after a delayed flight, Kim Kim was quick to reimburse us. We will definitely use KimKim again.

Jane planned a trip that was just what we wanted. Every detail was covered and we had no mishaps with our transportation or lodging or tours. I have recommended Kimkim to all my friends that are planning trips.

Hotel Reviews

Leonardo Royal London St Paul's

London

A large hotel in the city so a bit more impersonal than some of the other hotels but still very comfortable and convenient.

Authenticity & Character

My

Location

Staff

Cleanliness & Comfort

The Grand, York

North Yorkshire

Very luxurious hotel and large comfortable rooms. Bigger than the other hotels we stayed in and newer too but we still really enjoyed it.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eight

Bath

Such a cute place and comfortable too and right in the middle of everything. Next door to Sally Lund’s Buns. The staff were so friendly and helpful. The breakfast was excellent. Only slight negative was the metal spiral staircase which make carrying our bags down interesting.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Merchant's House

Salisbury

Delightful historic hotel with a chef who prepares authentic Indian dishes and more conventional dishes as well. Only slight negative was that we had to carry our bags downstairs ourselves.

Authenticity & Character

Location

Centrally located close to the market center and the cathedral.

Staff

Cleanliness & Comfort

Activity Review

Dark Tales of York Private ghost tour

York

We had a one on one tour with the most fabulous entertainer and host. I don’t remember his name but I loved watching his face while he told us stories.

Guides, Drivers and Staff

My husband and I recently had the incredible opportunity to visit China, and it truly exceeded all expectations. From ancient history to breathtaking natural landscapes, this trip had everything we could have hoped for and more. I want to thank Lisa for helping us put this amazing trip together through KimKim. She was so helpful and patient with us.

Highlights of the Trip

The Great Wall of China was nothing short of awe-inspiring. Walking along this historic wonder, we couldn’t help but be amazed by its sheer scale and beauty. The panoramic views from the top were unforgettable, and standing on such an iconic piece of history was an emotional experience.

We visited Chengdu to see the adorable pandas—and they definitely lived up to the hype! Watching these playful creatures in their natural habitat was a highlight of the trip. The conservation efforts here are truly impressive, and it was a joy to witness their charm up close.

In Xi’an, we were fortunate enough to see the Terracotta Warriors, a monumental archaeological discovery. The sheer number of life-sized statues and the detail in each one was staggering. It’s amazing to think that this army was created over 2,000 years ago to protect China’s first emperor in the afterlife.

One of the most stunning natural attractions was Zhangjiajie National Forest Park—the inspiration for the floating mountains in the movie Avatar. The towering sandstone pillars surrounded by mist create an ethereal, almost otherworldly landscape. It’s a photographer’s dream and a must-see for nature lovers.

Finally, Guilin was a peaceful escape, with its surreal limestone karst mountains and tranquil Li River cruises. The views were unlike anything I’ve ever seen and felt like something out of a dream.

Cultural Immersion

One of the aspects of the trip that stood out was the incredible cultural immersion. We had numerous opportunities to experience China’s rich traditions and daily life. Whether it was a calligraphy lesson, a traditional tea ceremony, or learning about the history behind local markets, we were able to connect with the culture in meaningful ways.

The people of China were warm, welcoming, and eager to share their stories. Our guides were exceptional—they were incredibly knowledgeable, personable, and made sure we felt comfortable and engaged every step of the way. They took the time to answer all our questions and ensured we had a smooth and enjoyable experience.

We want to thank all our guides: Zhang Yaping (Amy - Beijing), Ma Jun (MJ - Xian), Xiao Tuanming (Nancy - Zhangjiajie), Lin Xue (April), Owen (Guilin) and Vivian (Shanghai). You were all wonderful to get to know and helped make the trip memorable.

Food: A Culinary Adventure

The food in China was another highlight of the trip. Every meal was a delightful adventure! We had the chance to try authentic dishes that we’d never seen in the U.S. The flavors were bold and varied, from the spicy Sichuan cuisine in Chengdu to the savory dumplings in Xi’an. I particularly loved the Peking duck in Beijing—crispy, tender, and simply delicious. The variety of textures and flavors in Chinese cuisine was incredible, and I came home with a newfound appreciation for their culinary traditions.

Overall Experience

All in all, this was a once-in-a-lifetime trip that I will never forget. The sights, the food, the culture, and the wonderful people I met along the way all made this an unforgettable adventure. The expert guides and well-curated itinerary ensured that we didn’t just see China—we truly experienced it.

If you’re considering a trip to China, I wholeheartedly recommend it. Kimkim can help you design the best trip. I can’t wait to return someday!

Activity Reviews

Explore Xi'an City: Ancient City Wall and Drum Tower

Xi'an

Quality of Experience

Guides, Drivers and Staff

Transport

Marvel at the Picturesque Landscape in Zhangjiajie National Forest Park

Zhangjiajie

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Revel in the Splendor of Zhangjiajie - Grand Canyon and Tianmen Mountain

Zhangjiajie

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Chengdu: Pandas, Wuhou Shrine,Jinli with a Hot Pot Lunch

Chengdu

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Discover the Beauty of Longji Terraced Fields and Learn to Make Bamboo Tube Rice

Guilin

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the Scenic Countryside in Yangshuo by Cycling and Rafting

China

We didn't get to cycle but the rafting was very fun!

Quality of Experience

Guides, Drivers and Staff

Transport

Marvel at China's Most Picturesque River - Li River

China

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cooking Class in Yangshuo

Yangshuo

This was extemely fun! Well worth it

Quality of Experience

Guides, Drivers and Staff

Transport

Highlights of Shanghai with Yu Garden and the Bund

Shanghai

Quality of Experience

Guides, Drivers and Staff

Transport

Discover Xi'an: the Terracotta Army and Muslim Quarter

Xi'an

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Visit a Local Family and Learn to Cook Homemade Dishes

Xi'an

This was an enjoyable experience. The family opened their home and we had a lovely time.

Quality of Experience

Guides, Drivers and Staff

Transport

Hiking along the Majestic Great Wall, Summer Palace

Beijing

We had a great day to visit the wall.

Quality of Experience

Guides, Drivers and Staff

Transport

Beijing – Tiananmen Square, Forbidden City,Temple of Heaven with Peking Duck Lunch

Beijing

Quality of Experience

Guides, Drivers and Staff

Transport

My husband and I looked at several tour agencies to help us plan a trip to the Lake District of Chile. KimKim came out of the gate with quick, helpful replies. Lorena was awesome as she helped tailor a 2 week visit with accommodations that met our needs and then some, as well as activities and tours . She was flexible as we went back and forth, as we did not a cookie cutter tour, but one that met our interests. One of the many experiences she recommended was an adventure cruise on the Skorpios 2… probably the highlight of our trip. If anyone gets the chance to take this cruise… do it. The service and sights were outstanding.
Lorena stayed in communication with us from start to finish… she deserves a big bonus!
We were also very happy with Vaale who was our local KimKim contact. The Whatsapp chat was very helpful and always answered quickly. There wasn’t one hiccup on this trip… all drivers, guides and accommodations were perfect. We will definitely be using KimKim again in the future. Thanks for making this a memorable trip.
Teri and Rob

Hotel Reviews

M/V Skorpios II Cruise

Santiago

If you get the chance… book this adventure cruise. The attentive service is outstanding. They sat us at a dining table of other English speaking people, as we were definitely the minority. But they made sure they provided English translations for any announcements or lectures. We soon became fast friends with the people at our dining table. The stops and sights along this cruise were memorable, with the visit to the San Raphael glacier being the highlight. Often we needed to take a smaller boat to visit the sights. The ship and its rooms were very comfortable and clean. The food was plentiful and delicious. A couple of our dining partners had food allergy issues that the staff were mindful of and provided good alternatives as needed. We loved that the cruise was small… we had only 70 people on board on our cruise in early November. We all dressed for an active trip. We didn’t want the typical large cruise experience and you won’t find it here, as it is geared to getting out and exploring the area along the route. We would highly recommend this cruise.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Wyndham Puerto Varas Pettra

Puerto Varas

This hotel is situated on a hill above the huge lake and if you get a room with a view… which I highly recommend…you can sit on a balcony looking at the 2 different volcanoes across the lake. It is a 5 minute walk to center of Puerto Varas… a cute town with many good restaurants nearby and shops. The rooms were spacious, clean and comfortable. The breakfasts were typical Chilean breakfasts and more than fueled you for a busy morning exploring the area and national parks. It was a perfect place to stay to explore the Lake District.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Eco Boutique Bidasoa

Santiago

Wow… a beautiful boutique hotel that was reasonably priced. The breakfasts were outstanding and included. The staff was attentive and friendly. The rooms and beds were comfortable and clean. The hotel is not close to the center of Santiago, but Uber is easy and quick to use and less expensive than in the US. There are plenty of good restaurants nearby if you don’t eat at the hotel’s restaurant. It is very safe to walk around the area of the hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Skorpios II - 6 days/5 nights Cruise

Chile

Please see my detailed review of our KimKim experience in the first review in the list of reviews, as I gave specific information about this outstanding adventure cruise.

Quality of Experience

Guides, Drivers and Staff

Transport

Trekking in Alerce Andino National Park

Puerto Varas

A great all day experience hiking about 5 miles on mainly flat terrain through an old growth forest. There are several steps at end to the waterfall, but it was safe and well maintained. Our guide was very knowledgeable about the park and we enjoyed may conversations with him on a variety of subjects .

Quality of Experience

Food

This was no fault of our guide, it just wasn't the best meal, as we are not big sandwich eaters. Perhaps a list of potential food options could be given to tailor a box lunch to our tastes.

Guides, Drivers and Staff

Transport

Fly fishing on the Río Maullín

Chile

My husband wanted to do this activity as he is an avid fly fisherman. He raved about how accommodating the guide was to meet his specific interests and needs. It was a fun experience that allowed him to catch several big lake trouts.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Vicente Pérez Rosales National Park

Puerto Varas

Beautiful national park with easy paved trails. It was a time of year the schools are winding down before their big break , so it was filled with alot of very happy teenagers . They were well behaved, but made it a bit crowded to stand at the over looks at times. The highlight was when our guide drove up to the big inactive volcano where we took a chairlift up to the bottom of the snow covered part of the volcano. You could hike around the area. We were lucky to have clear skies so we could take lots of pictures of the views. The lunch we stopped in as part of the tour was delicious and loved that it was a local spot.

Quality of Experience

Guides, Drivers and Staff

Transport

City Tour in Puerto Montt & Puerto Varas

Puerto Varas

After a quick flight from Santiago to Puerto Montt we were met by a great guide arranged by KimKim and its affiliate LS. He took us around Puerto Montt and Puerto Varas, pointing out the local history, interesting sights and giving us helpful suggestions for our stay.

Quality of Experience

Quality of Experience

Guides, Drivers and Staff

Guides, Drivers and Staff

Transport

Transport

Maipo Valley Wine Experience

Santiago

We enjoyed seeing both a small winery and one of the biggest ones in Chile. The tour guides were excellent and well informed. The lunch was very good. Our driver was very nice, always early and fun to be with.

Quality of Experience

Guides, Drivers and Staff

Transport

Claire was the absolute best with planning our trip. She curated it perfectly to what we wanted and had the best excursions planned. She really paid attention to detail and made the whole process seamless. She was also quick to respond and available with any questions we had along the way.

I loved this trip. The planning and communication by my agent, Uma, was outstanding. I was on my own & she was communicating with me day & night, whenever I needed her. She would always answer me. When there was a cancellation for a tour she provided me with an alternative. Her suggestions for restaurants & activities was outstanding. I would definitely recommend her for a customized trip to New Zealand.
Hanna, our guide from Cheeky Kiwi Tours was over the top. Personable, patient, knowledgeable, & made us feel like we were the most important people in the world.
Thank you, Kim Kim for an amazing experience 😊

Hotel Reviews

Copthorne Hotel Greymouth

GREYMOUTH

Spacious & luxurious. Being on the top floor was great!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Bella Vista Queenstown

Queenstown

Very nice. Walking distance to everything you need.

Authenticity & Character

Location

Walking distance to everything you need.

Staff

Cleanliness & Comfort

Activity Reviews

Explore Punakaiki Pancake Rocks

New Zealand

The guide, Linda, was funny & entertaining. Unfortunately we had such windy & rainy weather that day we couldn’t stay out long. But the drink & snack at the end was a nice gesture.

Quality of Experience

Guides, Drivers and Staff

Transport

Queenstown to Franz Josef Tour via Wanaka (One-Way)

Queenstown (NZ)

Hanna the driver & guide gave us highlights along the way & took care of all of our needs. She was wonderful.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Milford Sound Coach - Cruise from Queenstown

Queenstown (NZ)

Comfortable coach. Plenty of stops along the way.

Quality of Experience

Guides, Drivers and Staff

Transport

Planning: Sharon was great. As we were planning, she was very patient with us as we made modifications to our plans and wishes. She also helped us navigate a couple changes that were required during the trip and made sure we were always aware of what we needed to do.

Tokyo: Blair was an incredible guide. We loved getting a feel for the city and Blair helped us find a couple smaller eateries in addition to doing everything "touristy" we had planned. She also gave us a really good feel for modern Japanese and Tokyo culture.

Kyoto: We enjoyed visiting the temples and appreciated Ellie's knowledge as she showed us around. She helped us understand the differences between cultures in Tokyo and Kyoto and helped us find a couple items outside of our planned tour (a restaurant and a limited-time exhibition) that we enjoyed.

I connected with Kim Kim and Ruth only a mere month and a half before our scheduled trip to New Zealand. Despite the late notice Ruth stepped up, got some preliminary information on our interests, and curated an amazing two week self guided tour of the North and South islands. Every single event, from group tours to picking up our rental cars with driving directions in tow, went off without a single hitch. We had so many amazing experiences along the way it’s hard to choose the best, but I will say if you get the chance to kayak at night in the glow worm caves in Rotorua: DO IT! Amazing. Even in the rain. Thank you so much Ruth for the attention to detail, the quick availability and the amazing organization. We will definitely be in touch for our next adventure.

Activity Reviews

Queenstown Private Transfer Hotel to Airport

New Zealand

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Milford Sound Glass Roof Van/CruiseVan

Queenstown (NZ)

Quality of Experience

Everyone should take the time for this beautiful part of the world.

Food

Guides, Drivers and Staff

Transport

Skyline Gondola Ride

Queenstown (NZ)

Quality of Experience

Glacier Boat Trip -

Aoraki / Mount Cook Village

Quality of Experience

Guides, Drivers and Staff

Transport

Private transfer - Christchurch Railway Station to City Hotel

Christchurch

Quality of Experience

Guides, Drivers and Staff

Transport

Interislander Ferry - Wellington to Picton

New Zealand

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon/Evening Twilight Wine and Craft Beer Tour

Queenstown (NZ)

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wellington Private Transfer Hotel to Ferry Terminal

New Zealand

Quality of Experience

Guides, Drivers and Staff

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Zealandia by Night Tour

Wellington

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Guides, Drivers and Staff

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Introducing Te Papa Tour and Museum visit

Wellington

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Mitai Cultural Experience & Dinner

Rotorua

The host of the evening was absolutely amazing. Sharing his culture and knowledge was truly a passion for him and it translated into an amazing evening.

Quality of Experience

Food

Guides, Drivers and Staff

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Waimangu Valley Nature Walk & Lake Rotomahana Boat Cruise

Rotorua

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Guides, Drivers and Staff

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Hobbiton - Shared Tour

New Zealand

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Guides, Drivers and Staff

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Twilight Glow Worm Kayak Experience - 3 hour guided

Rotorua

The guides were absolutely amazing. Clearly very excited to share information and the beauty of these amazing creatures and their amazing habitat.

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Guides, Drivers and Staff

Transport

Welcome to Rotorua

Rotorua

Quality of Experience

Guides, Drivers and Staff

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Auckland Private Transfer International Airport to Hotel

New Zealand

Quality of Experience

I

Guides, Drivers and Staff

Transport

Alex was excellent

Ngima no doubt is the most experience tour specialist for Nepal. He is friendly, responsible & will meet us frequently to arrange & meet trekking guide before hand to make sure things are going well. Frequently checking on us to make sure we are safe & sound. Ensure the suitable trekking guide & porter to make our trekking exp personal, flexible & fun. Please do recommend Ngima to others for making sure Nepal is a wonderful place for travel, trekking, hiking, culture, food & people.

Shona was truly the most incredible travel agent. From the planning, booking and trip, everything was perfect. During the almost year leading up to the trip she was so attentive and knowledgeable with any questions I had. Going to a new country where your language is not their main language can be very nerve racking but Shona made the entire process so easy. I had messed up our flight days coming into Japan and before I knew it Shona had everything taken care of and fixed. She truly took care of everything. From drivers, hotels, train tickets. It was all so organized and well thought out. I can’t thank her enough for making my husband and I’s dream trip a fantastic reality!

Hotel Reviews

HOTEL THE LEBEN OSAKA

Osaka

A stunning hotel within walking distance of the Shinsaibashi shopping district!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rihga Gran Kyoto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Keihan Tsukiji Ginza Grande

Tokyo

Authenticity & Character

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Staff

Cleanliness & Comfort

Activity Reviews

Full Day City Tour with Osaka Castle

Japan

Quality of Experience

Guides, Drivers and Staff

Transport

Osaka Local Foodie Tour in Dotonbori and Shinsekai

Japan

Getting to try different foods was very cool but we only tried 3 foods in 3 hours. I was expecting a bit more. The tour guide was walking so fast that the group had a very hard time keeping up. We were a group of 3 couples and 1 older lady on her own. None of us were aware we were taking the metro so we didn’t come prepared with suica cards so getting through the station was a mess which caused a lot of frustration for us and the other people trying to get through the station. The food portion of the tour was finished but the guide was going to show us to the famous running man sign. This is where we lost a person of our group. She was an older lady who was there by herself. Again the guide was walking so fast and after about 5 minutes, we realized the older lady wasn’t with us. The guide tried to call the office she goes through because she did not have access to her phone number. The office ended up being closed. We never saw that lady again…

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Guides, Drivers and Staff

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Kyoto Highlights: Kinkaku-ji Temple, Nijo Castle and Fushimi-Inari Taisha

Kyoto

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Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

This was genuinely such a cool experience! Getting to learn the history of a traditional Japanese tea ceremony while wearing kimonos was such a fun time. My husband and I are on the bigger side and they had plenty of kimono options for us to wear. We didn’t feel left out because of our size which we appreciated so much!

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park

Japan

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Guides, Drivers and Staff

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Tokyo Discovery with Shibuya & Harajuku - West

Tokyo

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Guides, Drivers and Staff

Kumiko was so much fun! She was so knowledgeable about the areas we were in. She was always ready to take a great picture of us that we will cherish for a lifetime!

Transport

We just got back from our honeymoon trip to Japan, and Greg made the entire experience absolutely amazing. From the very beginning, he was incredibly responsive — anytime we had a question or needed help with something, he got back to us right away, which took a lot of the stress out of traveling.

The itinerary he put together was perfect for us. We had such a great time exploring Kyoto, Hakone, Osaka, Tokyo, and Nara. Every place we visited felt thoughtfully planned, and all the details were handled so smoothly that we were able to just relax and enjoy the trip.

We couldn’t have asked for a better first big adventure as a married couple. Thank you, Greg, for helping make our honeymoon so special!

Karla, We all loved this trip across Ecuador! The Mindo Cloud Forest and Cotopaxi National Park were highlights. Cuenca was fantastic and the Galapagos adventure was spectacular. The meals provided were `exceptional. Everything was on time and, despite the early departure several mornings, we got to see and do A LOT while we were there. I would review options of hotels while in the Galapagos. The facility was fine but not at the level of the other hotels we were in. Thank you for all your efforts and I appreciate all the time and effort that went into arranging all these experiences for our group!

Activity Review

Mindo Cloud Forest

Ecuador

We loved having the hummingbirds land on our hands. Beautiful experience!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our trip to Japan was memorable and full of beauty. The itinerary gave us a wonderful mix of cultural, historical, and scenic experiences. Kamakura was by far my favorite stop - peaceful, rich in history, and beautifully guided by Kimura, who was phenomenal. He was kind, engaging, and incredibly knowledgeable. We learned so much and felt truly cared for.

Unfortunately, our experience in Nikko was disappointing. Our guide, Martin, seemed ill, which was especially concerning because my mother is immunocompromised. His clothes and glasses appeared dirty, and the tour itself felt unorganized. We learned very little about the sites, didn’t have time to browse the shops, and there was no break for lunch, which left everyone hungry by the end of the day.

We raised our concerns, and the kimkim team responded quickly by assigning Edward for our Mt. Fuji excursion. Edward was wonderful - professional, thoughtful, and attentive. Thanks to him, we finished our trip on a positive note.

Our travel specialist, Shona, was kind but missed the mark in a few areas. Our hotel was changed twice after payments had already been made, our Disney tickets were not secured early enough to make restaurant reservations, and I also noticed that our Disney tickets were purchased for the wrong day leading to a bed to change around our itinerary very close to our departure date. Shona also mixed up the time of our final call, which caused some confusion and didn’t allow for our entire group to be present. The travel documents we received also had small errors, such as listing the wrong months (March and April instead of October) and including information about an activity we weren’t doing. We asked for restaurant recommendations but received only a few food ideas shortly before departure, so we ended up doing that research ourselves. Finally, our Mario Kart tour was cancelled due to rain, so Shona was kind enough to refund us directly $112/pp for the tickets and driver fees. While in Japan, Shona was very responsive and made sure we were taken care of. I wish this was the sentiment before getting to Japan, too.

Despite these bumps, Japan itself was absolutely magical. Kamakura and Mt. Fuji were unforgettable, and Kimura and Edward were the true highlights of our journey. With a little more attention to detail in the planning and communication process, this trip could have been flawless.

Hotel Review

Sunshine City Prince Hotel Ikebukuro Tokyo

Tokyo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting

Tokyo

Quality of Experience

Guides, Drivers and Staff

Transport

Exploring the Natural Wonders of Nikko

Japan

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Guides, Drivers and Staff

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Tokyo-Kamakura-Tokyo

Tokyo

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Full Day Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour

Tokyo

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To begin with, it is of utmost importance to mention that Sarah and Ivan were nothing short of spectacular hosts.
1. The timeliness with which they responded to our inquiries via WhatsApp was unheard of - this made us feel safe & valued at all times.
2. They were incredibly professional and courteous at all times.
3. The itinerary they planned was very well organized and encompassed incredible sites.
My mother and I would also like to send our regards to Mr. Duro, our driver on two separate occasions. He was very professional and kind to us at all times. Having him as our driver on two separate days simply made the trip feel more relaxed.
The hotels we stayed in were amazing: very clean, with incredibly friendly staff, and with spectacular locations that either offered great views or short access to main attractions.
We only have two pieces of feedback:
1. Try to recommend travelers to carry cash for tips or expenses for specific days. For instance, on the day spent on the Adriatic Sea, it would've been great to know to carry cash for tips for the boat captain and crew. I would've exchanged currencies the day before the trip and taken that worry off my back.
2. Another great detail would've been a Spanish-speaking tour guide in Split to learn and absorb more of the city's background.
I sincerely hope Sarah and Ivan organize our next trip.

Hotel Reviews

Hotel Porto

Dubrovnik

Authenticity & Character

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Staff

Cleanliness & Comfort

Pharos Hvar Hotel

Hvar

Authenticity & Character

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Cleanliness & Comfort

Azur Palace Luxury Rooms

Split

Authenticity & Character

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Cleanliness & Comfort

Activity Reviews

Day Trip to Mostar

Croatia

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Tour Dubrovnik's Old Town

Croatia

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Guides, Drivers and Staff

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Day Trip to the Caves & Beaches of Vis Island by boat

Hvar

A heads-up to carry cash to tips for the boat captain and crew would've been helpful.

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Guides, Drivers and Staff

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Split Walking Food Tour

Split

A Spanish-speaking tour guide would've been more beneficial to us. Other than this, it was a great experience.

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