Kimkim Trip Reviews

4.8
Based on 18,266 ratings
Read 18,266 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Greg and the team at KimKim orgainsed a super...
Japan | Sep 19 - Oct 9, 2025

C
Colin F.
United Kingdom | Reviewed on Oct 15, 2025
Greg and the team at KimKim orgainsed a super3 week trip. They liaised closely with us so that our particular likes (temples, culture, tradition...walking in the countryside) were integrated with their recommendations. Transport links, accomodation and local guides worked without a hitch. We visited bustling Tokyo, traditional Kyoto, along with Nagano, Nagoya, Kanazawa, Takayama, Hiroshima and Miyajima. We stayed in ultra modern hotels and traditional ryokans. We had guides to Geisha... Read more

Greg and the team at KimKim orgainsed a super3 week trip. They liaised closely with us so that our particular likes (temples, culture, tradition...walking in the countryside) were integrated with their recommendations. Transport links, accomodation and local guides worked without a hitch. We visited bustling Tokyo, traditional Kyoto, along with Nagano, Nagoya, Kanazawa, Takayama, Hiroshima and Miyajima. We stayed in ultra modern hotels and traditional ryokans. We had guides to Geisha districts, food markets, and to Hiroshima. Greg was no more than a text away to clarify any issues. It was great.

Hotel Reviews
the b ginza

Nice hotel. Well located for Ginza and shopping.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Miyajima Grand Hotel Arimoto

Super traditional hotel. Great onsen. Helpful staff. Well located on a lovely island.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Blossom Kyoto
Kyoto

Super hotel. Great breakfast. Helpful staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nikko Style Nagoya

Super hotel. Great breakfast. Helpful staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hotel Sanraku Kanazawa
Kanazawa

Super hotel. Helpful staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jizokan Matsuya Ryokan
Nagano

Super traditional hotel. Great food. Attentive staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Blossom Hibiya
Minato

Super hotel. Great breakfast. Helpful staff. Well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hiroshima City Private Walking Tour
Hiroshima City Private Walking Tour
Japan

A visit to the Peace Park, a Hiroshima-speciality lunch and a moving visit to the atomic bomb-related museum.

Quality of Experience
Guides, Drivers and Staff
Transport
Nishiki Market Brunch Walking Food Tour
Nishiki Market Brunch Walking Food Tour
Kyoto

Enjoyable trip to see and sample the delights of the busy market. Knowledgeable and interesting guide.

Quality of Experience
Guides, Drivers and Staff
Japanese Calligraphy Class (Nara)
Japanese Calligraphy Class (Nara)
Japan

A delightful hour spent trying to handle the calligraphy brush, with a souvenir of handywork to take home

Quality of Experience
Guides, Drivers and Staff
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Japan

A valubale introduction to the nature and purpose of the Tea Ceremony.

Quality of Experience
Takayama Half-Day Private Tour with Expert Guide
Takayama Half-Day Private Tour with Expert Guide
Takayama

Enjoyable trip into Geihsa and Samurai history. Knowledgeable and interesting guide.

Quality of Experience
Guides, Drivers and Staff
Discover the secret gems of Kanazawa - Private Walking Tour
Discover the secret gems of Kanazawa - Private Walking Tour
Kanazawa

Enjoyable tour. Knowledgeable and interesting guide.

Quality of Experience
Guides, Drivers and Staff
Matsumoto Private One Day Tour from Nagano (Tour w/ Public Transport)
Matsumoto Private One Day Tour from Nagano (Tour w/ Public Transport)
Japan

Enjoyable trip. Knowledgeable and interesting guide.

Quality of Experience
Guides, Drivers and Staff
Tokyo Night Food Tour in Shinjuku
Tokyo Night Food Tour in Shinjuku
Tokyo

Enjoyable trip to hidden restaurant and bar. Knowledgeable and interesting guide.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Oct 18, 2025
Colin and Ali, thank you so much for your kind words. It truly means a lot to hear that you had such a wonderful experience. It was a real pleasure working with you to shape this trip, and I’m so glad we were able to create something that felt personal and meaningful — blending your love of tradition, culture, and nature with some really special places. Knowing that everything flowed smoothly, from the guides to the transport and accommodations, makes me so happy. I’m really grateful you... Read more

Colin and Ali, thank you so much for your kind words. It truly means a lot to hear that you had such a wonderful experience. It was a real pleasure working with you to shape this trip, and I’m so glad we were able to create something that felt personal and meaningful — blending your love of tradition, culture, and nature with some really special places. Knowing that everything flowed smoothly, from the guides to the transport and accommodations, makes me so happy. I’m really grateful you trusted me to help plan such a big journey. If Japan ever calls again, I’d love to be part of the adventure.

The overall process was really smooth. Prisci...
Indonesia | Oct 1 - Oct 8, 2025

Tyler
Tyler F.
Atlanta, GA | Reviewed on Oct 15, 2025
The overall process was really smooth. Priscilla was great to work with and helped us plan a great trip. Budi was an amazing guide with a great sense of humor. He provided a ton of knowledge and insight about Balinese culture/history. Purwa was an awesome driver and was very pleasant to be around. Read more

The overall process was really smooth. Priscilla was great to work with and helped us plan a great trip. Budi was an amazing guide with a great sense of humor. He provided a ton of knowledge and insight about Balinese culture/history. Purwa was an awesome driver and was very pleasant to be around.

Hotel Reviews
The Raja Lima Nusa Penida

Beautiful view and cozy bungalow. The restaurant had a very limited menu.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kubu Cemcem Mesari Private Villas

The villa was beautiful and the staff was extremely friendly and welcoming

Authenticity & Character
Location
Away from the hustle and bustle of Ubud center
Staff
Very friendly and accommodating
Cleanliness & Comfort
Activity Reviews
Birthday Dinner
Birthday Dinner
Indonesia

Beautiful view but limited menu options

Quality of Experience
Guides, Drivers and Staff
Transport
Bathe the Elephants
Bathe the Elephants
Ubud, Bali
Quality of Experience
Guides, Drivers and Staff
Transport
Visit The Elephant Sanctuary
Visit The Elephant Sanctuary
Indonesia

The staff were very knowledgeable and treat the elephants with kindness and respect.

Quality of Experience
Guides, Drivers and Staff
Transport
Romantic Dinner
Romantic Dinner
Ubud, Bali

Beautiful French restaurant with exquisite 6 course meal

Quality of Experience
Guides, Drivers and Staff
Transport
Spa
Spa
Indonesia

Relaxing and calm setting. Really nice facility

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Tegallalang Rice Terrace
Visit Tegallalang Rice Terrace
Indonesia

Was nice to see how the farmers pride themselves in their work and the scenery was very pretty.

Quality of Experience
Guides, Drivers and Staff
Budi provided lots of insight on how the rice farming process works.
Transport
Clean vehicle with good air conditioning. Purwa was a great driver
Local specialist: Priscilla Puteri
Priscilla
Priscilla Puteri
Local specialist in Jakarta | Replied on Oct 30, 2025

Hi Tyler,

I'm really glad to hear that you had an awesome time throughout! We hope the memories you created in Indonesia will always bring a smile whenever you look back on them :)
Stay happy and healthy! And know that you always have friends here in sunny Indonesia :) We are always ready to welcome you back and help you discover even more of what our country has to offer.

With warmest regards,
Priscilla

Beautiful Peru
Peru | Oct 3 - Oct 11, 2025

hassan
hassan f.
Farragut, TN | Reviewed on Oct 15, 2025
We had a wonderful Peruvian adventure. We loved the specialty meals and the traditional Incan meditation/ educational experience. Our guides were exceptional with Diego being one of our favorites! The hotels in Lima, Sacred Valley and Cusco were great and the train ride to Machupicchu was truly amazing! We would highly recommend to our friends and family! Read more

We had a wonderful Peruvian adventure. We loved the specialty meals and the traditional Incan meditation/ educational experience. Our guides were exceptional with Diego being one of our favorites! The hotels in Lima, Sacred Valley and Cusco were great and the train ride to Machupicchu was truly amazing! We would highly recommend to our friends and family!

Hotel Reviews
Palacio del Inka Cusco
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa del Sol
Machu Picchu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tambo del Inka Luxury Collection Resort & Spa
Urubamba
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Lima Miraflores
Miraflores, Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cooking and  Bar Master Class in Machu Picchu town
Cooking and Bar Master Class in Machu Picchu town
Aguas Calientes/ Machu Picchu
Quality of Experience
Guides, Drivers and Staff
Transport
Must sees in Lima
Must sees in Lima
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Palcoyo Rainbow Mountain Tour
Palcoyo Rainbow Mountain Tour
Cusco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sacsayhuaman & Cusco Guided
Sacsayhuaman & Cusco Guided
Cusco
Quality of Experience
Guides, Drivers and Staff
Transport
Second visit to Machu Picchu and Hike to its viewpoints
Second visit to Machu Picchu and Hike to its viewpoints
Aguas Calientes/ Machu Picchu
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Exploration of Machu Picchu
Afternoon Exploration of Machu Picchu
Aguas Calientes/ Machu Picchu
Quality of Experience
Guides, Drivers and Staff
Transport
Moray Terraces
Moray Terraces
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Maras Salt Ponds
Maras Salt Ponds
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
 Pachamanca: Traditional Andean Underground Cooking
Pachamanca: Traditional Andean Underground Cooking
Peru

Fabulous

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Visit to Ollantaytambo
Morning Visit to Ollantaytambo
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Gourmet Picnic at the Sacred Valley
Gourmet Picnic at the Sacred Valley
Sacred Valley

wow fun delicious meal

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Stop over visits at Sonidos del Andes  with Vicente Rayo & Pisac Village
Stop over visits at Sonidos del Andes with Vicente Rayo & Pisac Village
Sacred Valley

Exceptional

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Oct 16, 2025

Hi Hassan,

Thank you for taking the time to leave a few words for us.
For us, the best part of our job is knowing that our travelers enjoyed their time in Peru. We’ll make sure to share your comments with our team and with Diego.

If you ever decide to visit Peru again, please don’t hesitate to reach out. We wish you all the best on your future journeys!

Warm regards,
Anne

Fantastic specialist, and amazing trip!
Norway | Sep 2 - Sep 12, 2025

Sybil
Sybil H.
Ashburn, VA | Reviewed on Oct 15, 2025
I had not heard of kimkim before starting to plan for our trip to Norway, so I was a little apprehensive. My experience could not have been better and it exceeded my expectations by far. I found the website online and after reading some of the good reviews (and endorsements by familiar companies), I typed in general thoughts about what kind of travel we enjoy, and some of the things we wanted to do. Anna, our specialist, sent back an itinerary that was a great first start, and within a... Read more

I had not heard of kimkim before starting to plan for our trip to Norway, so I was a little apprehensive. My experience could not have been better and it exceeded my expectations by far. I found the website online and after reading some of the good reviews (and endorsements by familiar companies), I typed in general thoughts about what kind of travel we enjoy, and some of the things we wanted to do. Anna, our specialist, sent back an itinerary that was a great first start, and within a week or so, we had it almost finalized. I was able to talk with her a couple of times to go through the plan carefully, and she tweaked some things based on feedback. I never felt like I was being forced to pick the most expensive choices, rather Anna was able to point out value where appropriate. She also responded to concerns and adjusted our plans accordingly (where I felt we might benefit from a car service, rather than public transportation, as an example).

Our trip had a few twists and turns, and was not straightforward (one person had to leave early), and we added one person after the trip had been planned, and Anna handled it with grace and a bit of humor. She went above and beyond to help me make it work within my budget, and we wound up with a spectacular experience all around.

The price of our trip did adjust upwards a couple of times, and while it was likely due to adding some things, I would make sure to make sure I know the final cost (and what is included) before I finalize a trip in the future. I will definitely plan on using kim kim in the future, though!

Hotel Reviews
Thon Hotel Oslo Airport
Gardermoen

Typical airport hotel. It was a bit worn, and could use a bit of a fresh coat of paint and carpet repair.

Authenticity & Character
It's a hotel airport
Location
Staff
Nothing lacking, but nothing beyond basic service.
Cleanliness & Comfort
Beds were comfortable, and room was clean.
Svinøya Rorbuer
Svolvær

Very spacious, comfortable, beautiful views, great location.

Authenticity & Character
Beautiful cabin in traditional style.
Location
Just a few minutes walk to town. Great location on the water.
Staff
Cleanliness & Comfort
Manshausen
Leinesfjord

Simply amazing! Breathtaking views and totally worth taking a detour to stay there. Everyone was very accommodating and because our unit wasn't rented, they were happy to let us have a late check out, so that we could explore the island until time for our ferry ride.

Authenticity & Character
Unique and wonderful.
Location
Breathtaking.
Staff
Very accommodating.
Cleanliness & Comfort
lovely all around.
Hotel Norge by Scandic
Bergen

Loved the upbeat atmosphere, and the rooms were very comfortable and relatively spacious. The breakfast was amazing - it would be impossible to try everything!

Authenticity & Character
Nice vibe - dj in the lobby was fun.
Location
Great location in the middle of everything.
Staff
Cleanliness & Comfort
very clean and comfortable
Highland Lodge
Geilo

Very comfortable and clean. Small rooms, but nice to have common area, and the bakery was great!

Authenticity & Character
Location
Nice lake and hiking in the area.
Staff
Cleanliness & Comfort
Hotel Continental
Oslo

5 star hotel with all of the expected amenities. Beds and rooms were very comfortable (but small). Breakfast was a highlight!

Authenticity & Character
Location
Staff
One of them took the time to walk us to the train station so we wouldn't miss it.
Cleanliness & Comfort
Activity Reviews
Private Lofoten Sightseeing Trip
Private Lofoten Sightseeing Trip
Svolvær

Andrea was a highlight of our trip. We spent a full day touring with him, and we could have spent another day with him! He went out of his way to show us things. It was clear he loves the islands, and sharing his love of the area with others.

Quality of Experience
Guides, Drivers and Staff
Andrea had a delightful personality, and clearly loves the out of doors and the environment.
Transport
Comfortable car.
Explore Bergen with a Local
Explore Bergen with a Local
Bergen

John was a great guide. He was very knowledgeable about Bergen, and took the time to explain the history and to make sure we got a chance to see things that were of interest to us.

Quality of Experience
Guides, Drivers and Staff
Transport
Not applicable - we walked, but it was a good pace.
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo

Loved Stig - very knowledgeable, and we really enjoyed our time with him.

Quality of Experience
Very knowledgeable, and he was very engaging and cared about our time in Oslo.
Guides, Drivers and Staff
Transport
Not applicable - we walked, but it was a fun walk.
Local specialist: Anna Grindevoll Strønstad
Anna
Anna Grindevoll Strønstad
Local specialist in Norway | Replied on Oct 20, 2025

Thank you so much for this lovely review and 5-stars, Sybil!
I’m really happy to hear that your experience with kimkim—and with me!—ended up being such a positive one :) It was genuinely a pleasure working with you and creating an amazing adventure for you and your family! Even with a few curveballs you all took everything in stride, and I’m so glad I could help make it all come together.

Thanks again for trusting me with your trip. If you ever feel like coming back to Norway, please dont hesitate to reach out! :)

All the best,
Anna

Absolutely seamless experience! We had a gre...
Croatia | Oct 2 - Oct 8, 2025

John
John L.
Ashburn, VA | Reviewed on Oct 15, 2025
Absolutely seamless experience! We had a great time Read more

Absolutely seamless experience! We had a great time

Hotel Reviews
Esplanade Zagreb Hotel
Zagreb
Authenticity & Character
Location
I
Staff
Cleanliness & Comfort
16 Lakes Hotel
Rakovica
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Monte Mulini
Rovinj
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Walking Tour of Zagreb
Private Walking Tour of Zagreb
Zagreb
Quality of Experience
Guides, Drivers and Staff
Transport
Private Walking Tour of Plitvice Lakes National Park
Private Walking Tour of Plitvice Lakes National Park
Croatia

Do not miss this

Quality of Experience
Guides, Drivers and Staff
Our guide was actually unbelievable…. She was so informative and fun
Transport
Private Walking Tour of Pula
Private Walking Tour of Pula
Pula
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Brijuni National Park
Day Trip to Brijuni National Park
Croatia

Do not miss this opportunity

Quality of Experience
Guides, Drivers and Staff
Our guide was absolutely amazing! She was so informative
Transport
Truffle Lunch with Presentation at Local Family Estate
Truffle Lunch with Presentation at Local Family Estate
Croatia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Medieval Istria With a Private Driver: Motovun & Grožnjan
Exploring Medieval Istria With a Private Driver: Motovun & Grožnjan
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Antonia Šutić Ljuština

Morocco in 9 days
Morocco | Oct 3 - Oct 12, 2025

Jane
Jane K.
Newark, NJ | Reviewed on Oct 14, 2025
We had a great trip to Morocco which would not be possible without Ali, who carefully planned our itinerary and activities; Said, who was always reachable and responsive to issues we had during the trip; and Farid, who was not only driving us for 9 days, but also answering our numerous questions about Moroccans and their culture and customs, teaching us useful Arabic and Berber words and phrases, making sure we always had water and who was always kind, flexible, patient and attentive to our... Read more

We had a great trip to Morocco which would not be possible without Ali, who carefully planned our itinerary and activities; Said, who was always reachable and responsive to issues we had during the trip; and Farid, who was not only driving us for 9 days, but also answering our numerous questions about Moroccans and their culture and customs, teaching us useful Arabic and Berber words and phrases, making sure we always had water and who was always kind, flexible, patient and attentive to our needs. Morocco is a beautiful country with changing and impressive landscapes, towns full of history and friendly people. One of our best experiences was the stay in the Sahara desert. The staff of this operation who handled the camel ride, the stay in the desert camp, the dinner, the evening entertainment and the ATV ride in the dunes was very personable and professional. Tour guides in the cities were knowledgeable and spoke good English. We especially liked our guide in Fes, Moustafa. Hotels and riads were comfortable, cozy, and conveniently located. The problem we encountered in some accommodation was plumbing in showers. Other than that, staying in riads was very interesting and special.
We are very thankful to the Original Travels team for making our trip enjoyable and memorable!

Hotel Reviews
Riad Pachavana
Marrakech

Very beautiful riad! Breakfast limited. Have to ask for eggs specifically . Otherwise, they are not served with other items

Authenticity & Character
Amazing decor, nice terrace
Location
Close to the road, so carrying luggage is not an issue
Staff
Staff were nice
Cleanliness & Comfort
Small glass containers for shower gel. We accidentally broke a vial with shower gel in the shower. It was tough to clean the shower floor from broken glass. It would be much safer to have plastic containers for all toiletries. Also, no hooks for clothing/towels in the bathroom
Kasbah Ait Benhadda
Skoura

Tight room for 3 people. Had to wait for a long time for warm water in the shower. All bathroom got flooded after a shower. Not a great bathroom design. This stay was the least enjoyable.

Authenticity & Character
Grounds were pretty. Room was OK, on a smaller side.
Location
Location was decent. We came there late in the evening and did not have time to explore.
Staff
Staff were very nice
Cleanliness & Comfort
Shower issues (flooding, long wait for warm water). Tight space for three beds in the room
Orient Desert Camp
Merzouga

Great accommodations!! Very spacious and beautifully decorated room with all amenities.

Authenticity & Character
Beautifully appointed tents
Location
Great location
Staff
Very nice people
Cleanliness & Comfort
Toilet and shower spaces do not have doors, just curtains, so not sound proof :)). Some minor issues water temperature and water pressure. However, in view of such a unique locations, it was not s major issue
Riad Ghita
Fes

Beautiful riad. Breakfast was a bit limited. Bathroom got flooded after one person took a shower. Staff suggested removing all drain covers, which helped with the issue.

Authenticity & Character
Riad had a lot of character!
Location
Location was good. Close to the road and also close to medina.
Staff
Staff were nice. Unfortunately breakfast could not be served earlier than 7:30 am on a day we wanted to leave early.
Cleanliness & Comfort
Beds were very firm, but it was not a problem for us
Taj Chefchoaune Luxury Hotel and Spa.
Chefchaoun

Very nicely decorated hotel. Beautiful location on the hill overlooking the blue city. Good breakfast.

Authenticity & Character
Well decorated and appointed hotel
Location
Great view of the area. Short walk to the restaurants in medina
Staff
Staff was nice
Cleanliness & Comfort
Hotel was clean, but we had issues leaking shower. The water from the shower leaked into the hallway
Barceló Casablanca
Casablanca

Conveniently located hotel. Breakfast is good, much more diverse than in other hotels and riads. Some issue with flooding in showers. Very good water pressure in showers. Comfortable beds. Bottled water was provided. One issue we had in the room was a towel hanging in the closet leftover from somebody else’s previous stay and opened and half-used vanity set. Overall decent hotel.

Authenticity & Character
Spacious rooms, good breakfast
Location
Close to good restaurants and attractions
Staff
Staff was nice
Cleanliness & Comfort
Mostly clean, but a towel was left in the closet from previous stay
Activity Reviews
Visit Majorelle Gardens
Visit Majorelle Gardens
Marrakesh

Beautiful gardens and museums

Quality of Experience
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

This tour was supposed to be 5.5 hours, but was less than 3. A bit disappointing. We were in Marrakesh on Friday and had no idea that some main markets would be closed. The tour should have known about it and substituted markets with something else. The guide was good, but not as good as the one in Fes.

Quality of Experience
Private Transfer from Skoura to Marrakech: Crossing the High Atlas
Private Transfer from Skoura to Marrakech: Crossing the High Atlas
Morocco

The drive was a lot of fun. Farid took us to all places where they film movies and shows. We loved it.

Quality of Experience
Transfer to Skoura via Rissani, Todra Gorge, and the Rose Valley
Transfer to Skoura via Rissani, Todra Gorge, and the Rose Valley
Morocco

Great views at stops, but turned out to be a very long day. Did not get to see Rose Valley. Got to hotel very late, barely in time for dinner

Quality of Experience
Guides, Drivers and Staff
ATV Ride in the Dunes of Merzouga
ATV Ride in the Dunes of Merzouga
Merzouga

ATV rides were super fun. The guys at the place took great care of us. The ride might have taken more than an hour. Also it is not that close to dessert camp, so depending on the plans for the day, it is better to arrange for earlier departure from the camp

Quality of Experience
Guides, Drivers and Staff
Very nice people running the operation
Sand-Boarding in Erg Chebbi
Sand-Boarding in Erg Chebbi
Merzouga

Sand boarding was great

Fes to Merzouga Sunset Camel Ride via Midelt & Erfoud
Fes to Merzouga Sunset Camel Ride via Midelt & Erfoud
Morocco

Dessert was definitely the highlight of the trip. It was not quite clear when we had to be there to do the camel ride to see sunset. We were a bit concerned about logistics and skipped some planned stops on the way to make sure we get there onetime. In general, it would be helpful to have an idea how long each stop should take and what time we need to be at final destination for the day. We skipped lunches almost every day and it did not seem possible to fit sit-down lunch into our daily schedule. We did not want to, but if we did, we would need to skip some stops and most likely would get to hotels rather late.

Quality of Experience
Views, camels and people
Food
Guides, Drivers and Staff
Transport
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

Very interesting tour led by Moustafa. Highly recommend this guide.

Quality of Experience
It was nice that all little tours with crafts cooperatives were part of the tour.
Food
Food was good, but little variety. Seems like all places catering to western travelers had the same food.
Guides, Drivers and Staff
Transport
Same as before. Farid was always there for us
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco

Volubilis was a very interesting site. We spend quite a bit of time walking around the ruins. Did not hire a guide. Walking in Moulay Idriss was a bit confusing. It was not very straightforward to find the terraces. Meknes was nice for a short stop.

Quality of Experience
Transport
Farid was very reliable, flexible and very attentive to our needs and interests driver
Drive from Casablanca to Chefchaouen via Rabat
Drive from Casablanca to Chefchaouen via Rabat
Morocco
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Oct 16, 2025
Hi Jane, Thank you so much for your wonderful and detailed review! We’re truly glad to hear that you had such a great experience exploring Morocco with us. It’s fantastic to know that the itinerary, accommodations, and activities came together to create a memorable journey for you. We’re especially happy to hear your kind words about Farid, Said, and Moustafa, they will be thrilled to know their efforts made such a positive impression. Your appreciation means a lot to our whole team. Thank... Read more

Hi Jane,

Thank you so much for your wonderful and detailed review! We’re truly glad to hear that you had such a great experience exploring Morocco with us. It’s fantastic to know that the itinerary, accommodations, and activities came together to create a memorable journey for you.

We’re especially happy to hear your kind words about Farid, Said, and Moustafa, they will be thrilled to know their efforts made such a positive impression. Your appreciation means a lot to our whole team.

Thank you also for your feedback about the plumbing in some riads; we’ll make sure to share this with our accommodation partners to ensure ongoing improvements.

It was an absolute pleasure to host you in Morocco, and we hope to welcome you again for another unforgettable adventure!

Warm Regards,
Ali

Our Moroccan Adventure
Morocco | Sep 28 - Oct 10, 2025

Cynthia
Cynthia J.
Bainbridge Island, WA | Reviewed on Oct 14, 2025
Our trip to Morocco was very memorable. My husband (78), and me (73) plus our friend (68) had a great time seeing the colorful country of Morocco. Everywhere we traveled, we had excellent accommodations and pretty good food in most locations. Our driver, Soufien, was very accommodating, very kind, funny, and an excellent driver - always on time and with a fresh cold bottle of water for each of us!
A few highlights (and lowlights):
1. Chefchaouen was a very interesting and beautiful...
Read more

Our trip to Morocco was very memorable. My husband (78), and me (73) plus our friend (68) had a great time seeing the colorful country of Morocco. Everywhere we traveled, we had excellent accommodations and pretty good food in most locations. Our driver, Soufien, was very accommodating, very kind, funny, and an excellent driver - always on time and with a fresh cold bottle of water for each of us!
A few highlights (and lowlights):
1. Chefchaouen was a very interesting and beautiful smaller city - Our terrific local guide Ali took us on a hike to the Bridge of God, which was great but the extended trip to the small waterfall (no water in the large waterfall) ended up being a little too strenuous and steep for us, in the heat of the day. But we made it!
2. Our guide in Fes, Moustaffa, was the very best of the whole trip. Informative and funny - a good story teller. A highlight was the visit to the mosaics/pottery - amazing!
3. Camel ride on the Saharan Dunes at the sunset. Epic! great guide and a great nighttime experience at the Desert Camp with very nice staff, food and evening entertainment. Recommend this is a one night experience only, though we stayed for 2 nights. Uninteresting day-time guide and not much to see/do (and no English).
4. One overnight stop at a beautiful resort on the way to Marrakesh. (could have stayed here 2 nights)
5. Balloon ride over Marrakesh for our friend Rosa - Another Epic experience!
6. Interesting walk through the city with our guide, Mohammed. He was well versed in his history and walked quite fast for my short legs (although I wasn't feeling too great this day). 2 of us opted out of the food tour because we were not well, leaving one who didn't eat meat. In general, Food tour - Not a good choice for the end of the trip (and same guide).
In summary, We had a fine trip, overall and covered a lot of territory (4 long car travel days)!

Hotel Reviews
Palais Sebban
Marrakech

Another beautiful place in the heart of Marrakesh.

Authenticity & Character
Details, Details, Details! The central Dining courtyard was especially lovely.
Location
Very close to Main Square in old Medina
Staff
The main woman waiter in the Dining Room. She was so nice and friendly, going above and beyond to make our experience special. The food here was quite nice, as well.
Cleanliness & Comfort
Ksar El Kabbaba
Skoura

Although this is only a stopping point on the route to Marrakesh, it was a very special and beautiful hotel at which one could spend 2 nights, with a day of rest by the pool. This was the best hotel of the trip!

Authenticity & Character
Beautifully restored Casbah - a true Oasis
Location
Half way to Marrakesh in Scoura - didn't need to leave the beautiful grounds.
Staff
You could tell they took pride in working at this beautiful place.
Cleanliness & Comfort
Orient Desert Camp
Merzouga

In this rustic desert setting, the guest tents are air-conditioned (but only during the night!!!!) and have a good shower and bath. Only USB outlets to charge a phone so we had to charge in the main lodge. Evening sunset and morning sunrise are epic and you are treated to wonderful authentic music (drums and castanets) after a very nice dinner. Loved it! I suggest this is a ONE NIGHT STAY ONLY as there is not much to do during the day in the extreme heat (unless you are a dune buggy / dune surfing thrill seeker) Great staff. Very kind and helpful with everything.

Authenticity & Character
The outdoor courtyard and fire at night
Location
right at the foot of the Saharan dunes
Staff
Very friendly and accommodating
Cleanliness & Comfort
Riad Salam Fes
Fes

The public areas were amazing! So were our rooms. Great staff

Authenticity & Character
a carefully restored building that will amaze you!
Location
Staff
super friendly and accommodating
Cleanliness & Comfort
Barceló Casablanca
Casablanca

Typical Business/Tourist type hotel - very comfortable, good breakfast.

Authenticity & Character
Location
Pretty close to some good dining options
Staff
The front desk man was very
Cleanliness & Comfort
Activity Reviews
Guided Tour of Hassan II Mosque
Guided Tour of Hassan II Mosque
Morocco

One of the few Mosques non-Muslims are allowed to tour. Very big and opulent - great chance to take dramatic photos!

Quality of Experience
Nice museum while we waited for the next guided tour.
Guides, Drivers and Staff
The tour guide was excellent and handled some rowdy kids with grace. Answered all questions.
Transport
Great to have our driver on call and near by!
Quick Tour of Casablanca with your Driver-Guide
Quick Tour of Casablanca with your Driver-Guide
Morocco

I don't think we had a tour... Our driver was a driver only, not a guide.

Quality of Experience
Provide a map of the city and having the driver point out some key spots / areas. Kind of an orientation.
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Oct 14, 2025

Hi Cynthia,

Thank you so much for your kind review! We’re glad to hear that your trip to Morocco was such a memorable experience. It’s wonderful to know you enjoyed the accommodations, food, and especially the service provided by Soufien. He truly takes great pride in making every journey comfortable and enjoyable.

We’re grateful you chose to travel with us and hope to welcome you again one day for another unforgettable Moroccan adventure!

Warm regards,
Ali

Excellent experience with Pamela of kimkim
Chile | Oct 2 - Oct 11, 2025

C
Chandru K.
Atlanta, GA | Reviewed on Oct 14, 2025
90% of our interactions were with Pamela, not Francisco - so this review is more based on those interactions. Pam was great - very responsive, flexible, always polite and very honest. Highly recommend working with her. We are used to dealing with much more expensive trips like Backroads and Jacada, which are a bit smoother, but are nearly 50-60% more expensive - which makes kimkim a very good value. The guides, tours and drivers they selected were very good - Angel in Santiago and... Read more

90% of our interactions were with Pamela, not Francisco - so this review is more based on those interactions. Pam was great - very responsive, flexible, always polite and very honest. Highly recommend working with her. We are used to dealing with much more expensive trips like Backroads and Jacada, which are a bit smoother, but are nearly 50-60% more expensive - which makes kimkim a very good value. The guides, tours and drivers they selected were very good - Angel in Santiago and Valparaiso in particular, as well as Eduardo the driver, were excellent.

Hotel Reviews
ICON Hotel
Santiago
Authenticity & Character
Location
Cleanliness & Comfort
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lodge Terrantai
San Pedro de Atacama
Authenticity & Character
Location
Staff
Goncalo was fantastic as was the hotel manager
Cleanliness & Comfort
Activity Reviews
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Saltos del Petrohue, Todos Los Santos Lake and Osorno Volcano
Visit the Saltos del Petrohue, Todos Los Santos Lake and Osorno Volcano
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
 Vegetarian Chilean Food Tour & Picnic with a View of Santiago
Vegetarian Chilean Food Tour & Picnic with a View of Santiago
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Oct 16, 2025
Hello Chandru, Thank you so much for taking the time to share your feedback and for choosing us for your trip to Chile. I’m very happy to hear that you had a great experience with Pamela — she is an essential part of our team and leads the client care and trip operations side, ensuring everything runs smoothly on the ground. During October, I was assisting other traveler groups visiting Chile, so Pamela was the one personally supporting your trip from start to finish. I’m really glad to... Read more

Hello Chandru,

Thank you so much for taking the time to share your feedback and for choosing us for your trip to Chile. I’m very happy to hear that you had a great experience with Pamela — she is an essential part of our team and leads the client care and trip operations side, ensuring everything runs smoothly on the ground.

During October, I was assisting other traveler groups visiting Chile, so Pamela was the one personally supporting your trip from start to finish. I’m really glad to know that you felt well taken care of and enjoyed the service provided by our guides and drivers, especially Ángel and Eduardo.

We truly appreciate your kind words and your trust in Responsible Travel and kimkim. I hope that we’ll have the opportunity to plan another wonderful adventure with you in the future — perhaps exploring a different region of Chile or South America next time!

Warm regards,
Francisco

Unforgettable Mother–Son Trip Across Morocco
Morocco | Sep 26 - Oct 7, 2025

Bruke
Bruke M.
Ashburn, VA | Reviewed on Oct 14, 2025
My mother and I recently returned from an unforgettable 12-day trip through Morocco with Morocco Immersion, and we can’t recommend this experience highly enough. From start to finish, everything was seamless, meaningful, and beautifully organized.
Our driver and tour manager Ali was truly exceptional, a wonderful guide and even better person. His kindness, enthusiasm, and deep love for Morocco made every moment special. He ensured everything ran smoothly, filled each day with laughter, and...
Read more

My mother and I recently returned from an unforgettable 12-day trip through Morocco with Morocco Immersion, and we can’t recommend this experience highly enough. From start to finish, everything was seamless, meaningful, and beautifully organized.
Our driver and tour manager Ali was truly exceptional, a wonderful guide and even better person. His kindness, enthusiasm, and deep love for Morocco made every moment special. He ensured everything ran smoothly, filled each day with laughter, and introduced us to the country through his own genuine passion for its culture, people, and landscapes. By the end of the trip, it felt like traveling with a friend.
We were also fortunate to explore Fes with our local guide Rashid, who brought the city’s winding alleys, lively markets, and ancient monuments to life with fascinating stories. In Marrakesh, our guide Ali (different from our driver!) led us through the vibrant Medina, sharing layers of history as we walked, it truly felt like stepping back in time.
One of our most cherished memories was our sunset camel ride into the Sahara Desert, followed by a magical night at our desert camp, a once-in-a-lifetime experience we’ll never forget. Another highlight was visiting Boumalne Dades, where we learned to make traditional couscous and shared a meal with Ali’s family. Their warmth and hospitality were deeply touching and gave us a glimpse into the heart of Moroccan life.
Throughout the trip, we were continually amazed by the beauty and comfort of our accommodations, from riads filled with light and intricate details to stunning kasbahs surrounded by nature. A special mention goes to Kasbah Tiziri in Boumalne Dades, with its beautifully renovated interiors and incredibly kind owners and staff, and to Riad Chems Bleu in Essaouira, a true hidden gem with sun-filled rooms, a serene courtyard, and breathtaking views from the rooftop.
Every part of this journey reflected the care and authenticity that Morocco Immersion puts into their trips. It was an experience that combined culture, adventure, and heartfelt human connection. The kind of trip that stays with you long after you return home.

Hotel Reviews
Riad Chems Bleu
Essaouira

We had an amazing stay at Riad Chems Bleu, a beautiful hidden gem tucked within the streets of Essaouira’s medina. The quiet location was a wonderful surprise, opening up to a space that felt like a welcoming, light-filled home. Our room was spacious and filled with natural light, with a lovely balcony overlooking the courtyard that made it even more special. The riad’s plant-filled courtyard created a peaceful and relaxing atmosphere, and the rooftop offered beautiful views of the beach in the distance. All in all, it was one of our favorite stays, and we truly wished we could have stayed longer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad La Croix Berbère
Marrakech

We had a lovely stay at Riad La Croix Berbère, perfectly located in the heart of Marrakech’s old medina. The riad is beautifully designed with warm details, inviting lounge areas, and a spacious rooftop terrace overlooking the city, the perfect place to unwind after exploring. Our room was comfortable and had everything we needed, and breakfast each morning was delicious and generous. The staff were incredibly kind and attentive, always ready to help with anything we needed. Overall, a wonderful stay that combined comfort, hospitality, and a truly authentic Marrakech experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Tiziri
Kelaat Mgouna

We had a lovely stay at Kasbah Tiziri. The Kasbah was stunning, with beautifully renovated interiors and exteriors. No expense was spared, and every finish was thoughtfully chosen, creating a serene escape that perfectly blended relaxation, culture, architecture, and food. The owners were by far the kindest and most welcoming hosts, sparking wonderful conversations and sharing stories that made us feel truly at home. They offered great recommendations and made our stay even more memorable. Our room was beautiful, with exceptional attention to detail in the furnishings, layout, and design. The meals were delicious, offering a range of traditional Moroccan dishes along with a few creative surprises that stood out from other stays. The courtyards, garden, and rooftop were perfect places to relax and unwind, each offering peaceful views of the surrounding landscape. It was truly a special and memorable stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sahara Stars Luxury Camp
Merzouga

We had an incredible stay at Sahara Stars Luxury Camp, a beautiful and scenic desert retreat. Our room was stunning, with thoughtfully chosen furnishings, attention to detail, and air conditioning for added comfort. The bathroom was clean and spacious, though the drainage was a bit slow, nothing that took away from the experience. The hospitality and service were wonderful, and both dinner and breakfast were delicious with plenty of options. The evening entertainment was a true highlight, featuring live music around the campfire under the stars. Waking up early to catch the sunrise was by far the best part. Walking into the desert and climbing the dunes to watch the first light was unforgettable. Sunset was equally magical, with comfortable lounge seating perfectly positioned to take it all in. All in all, a beautiful stay and easily one of our favorites from the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Farouzi Fes
Fes

We had a wonderful stay at Riad Farouzi Fes, a quiet and tucked-away spot in the heart of the old medina. The staff were incredibly kind and attentive, ensuring we were well taken care of throughout our visit. Our room was comfortable, clean, and had everything we needed. The main seating area was stunning, showcasing beautiful tile work and traditional Moroccan details. Breakfast was delicious, with a generous assortment of options served each morning. The location was ideal, right in the midst of the medina, making it easy to step out and explore the surrounding streets and nearby sites. All in all, a truly great stay!

Authenticity & Character
The main seating area was stunning, showcasing beautiful tile work and traditional Moroccan details.
Location
The location was ideal, right in the midst of the medina, making it easy to step out and explore the surrounding streets and nearby sites
Staff
Cleanliness & Comfort
Beds were comfortable.
Riad Hicham
Chefchaouen

We had a wonderful stay at Riad Hicham, the perfect start to our trip in Chefchaouen. The staff were incredibly kind and attentive, making sure we were well taken care of throughout our visit. Our room was comfortable, spotless, and had everything we needed. Breakfast was delicious, with plenty of options to choose from. The rooftop terrace offered a beautiful view over the town square, a perfect spot to relax and people-watch. Overall, a lovely stay in an ideal location for exploring Chefchaouen on foot.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Orientation Walk & Free Afternoon in Chefchaouen
Orientation Walk & Free Afternoon in Chefchaouen
Chefchaouen

Orientation was nice; we were briefed on the trip itinerary and the general flow of each day. The walk itself was great, as Ali showed us different parts of Chefchaouen, offering a scenic walk and some informative insights.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Oct 15, 2025
Dear Bruke, Thank you for taking the time to share your wonderful review! I’m thrilled to hear that you and your mother had an unforgettable experience during your 12-day trip to Morocco with us! I’m pleased that everything went beyond your expectations, from the smooth organization to the meaningful connections you built along the way. Thank you for your kind words about our team, particularly Ali, your driver and tour manager, and your local guides, Rashid and Ali. It's wonderful to hear... Read more

Dear Bruke,

Thank you for taking the time to share your wonderful review! I’m thrilled to hear that you and your mother had an unforgettable experience during your 12-day trip to Morocco with us! I’m pleased that everything went beyond your expectations, from the smooth organization to the meaningful connections you built along the way.

Thank you for your kind words about our team, particularly Ali, your driver and tour manager, and your local guides, Rashid and Ali. It's wonderful to hear that they made such a lasting impression on you.

Your highlights of the trip - the sunset camel ride, the desert camp, and the experience in Boumalne Dades - are all testaments to the incredible experiences that Morocco has to offer. I'm so glad that you had the opportunity to immerse yourselves in the local culture and connect with the people and landscapes in such a meaningful way.

I also appreciate your kind words about our accommodations, particularly Kasbah Tiziri and Riad Chems Bleu. We carefully select each of our properties to ensure that they reflect the beauty, charm, and hospitality of Morocco. It's wonderful to hear that they met your expectations.

Thank you again for trusting us with your trip. We're honored to have been a part of your journey and look forward to welcoming you back to Morocco in the future!

Nihad, Ali & the rest of Morocco Immersion family!

Exceptional trip to Portugal
Portugal | Sep 29 - Oct 10, 2025

Krystal
Krystal P.
Atlanta, GA | Reviewed on Oct 14, 2025
⭐️⭐️⭐️⭐️⭐️ Exceptional Trip to Portugal! Our trip to Portugal, planned by Pedro, was absolutely wonderful from start to finish. His attention to detail was outstanding — every hotel, driver, and activity was perfectly arranged. The accommodations were excellent, comfortable, and in ideal locations. The drivers were punctual, professional, and friendly, making every transfer smooth and enjoyable. What truly made the trip unforgettable were our amazing tour guides, each knowledgeable and... Read more

⭐️⭐️⭐️⭐️⭐️ Exceptional Trip to Portugal!

Our trip to Portugal, planned by Pedro, was absolutely wonderful from start to finish. His attention to detail was outstanding — every hotel, driver, and activity was perfectly arranged. The accommodations were excellent, comfortable, and in ideal locations. The drivers were punctual, professional, and friendly, making every transfer smooth and enjoyable.

What truly made the trip unforgettable were our amazing tour guides, each knowledgeable and engaging — especially João, who brought the history and culture of Portugal to life with such warmth and enthusiasm.

We couldn’t have asked for a better experience. Thank you, Pedro, for creating such a beautifully organized and memorable journey

Hotel Reviews
Grande Real Villa Italia
Cascais
Authenticity & Character
Location
OP
Staff
Cleanliness & Comfort
NH Collection Porto Batalha
Porto
Authenticity & Character
Location
O
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos
Authenticity & Character
Location
O
Staff
Pop
Cleanliness & Comfort
Heritage Avenida Liberdade
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Private Douro River Escape: 1-Hour Exclusive Cruise
Private Douro River Escape: 1-Hour Exclusive Cruise
Portugal
Quality of Experience
Guides, Drivers and Staff
Pop
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
The Flavors of Port Wine - Sip & Discover
The Flavors of Port Wine - Sip & Discover
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto
Quality of Experience
M
Guides, Drivers and Staff
Transport
Authentic Portuguese Cooking Class – 3-Hour Small Group Experience in Lisbon
Authentic Portuguese Cooking Class – 3-Hour Small Group Experience in Lisbon
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
4-Hour Private Driver and Guide Tour of Belém with Jerónimos Monastery Visit
4-Hour Private Driver and Guide Tour of Belém with Jerónimos Monastery Visit
Lisbon

Joao was the absolute best

Quality of Experience
P
Quality of Experience
P
Quality of Experience
P
Quality of Experience
P
Quality of Experience
P
Quality of Experience
P
Quality of Experience
P
Quality of Experience
P
Quality of Experience
P
Quality of Experience
P
Quality of Experience
P
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Transport
Transport
Transport
Transport
Transport
Transport
Transport
Transport
Transport
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal
Quality of Experience
Hi
Food
Guides, Drivers and Staff
Transport
Private Transfer from your hotel to a unique Fado Experience
Private Transfer from your hotel to a unique Fado Experience
Portugal
Quality of Experience
O
Guides, Drivers and Staff
Transport
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon
Quality of Experience
Jo
Guides, Drivers and Staff
Transport
To Eat Suggestion: Pinóquio
To Eat Suggestion: Pinóquio
Lisbon

One of the best meals we ate in Portugal .

Quality of Experience
No
Guides, Drivers and Staff
Transport
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Oct 15, 2025
Dear Krystal,
Thank you so much for your kind words! :)
I am super happy to hear that you had such a wonderful experience in Portugal. It was truly my pleasure to plan your trip and ensure everything ran smoothly from start to finish.
I am especially happy to know you enjoyed the accommodations, transfers, and, of course, the amazing guides - João will be delighted to hear your feedback!
Portugal is such a special place, and it means a lot to me that you were able to experience its beauty,...
Read more

Dear Krystal,
Thank you so much for your kind words! :)
I am super happy to hear that you had such a wonderful experience in Portugal. It was truly my pleasure to plan your trip and ensure everything ran smoothly from start to finish.
I am especially happy to know you enjoyed the accommodations, transfers, and, of course, the amazing guides - João will be delighted to hear your feedback!
Portugal is such a special place, and it means a lot to me that you were able to experience its beauty, history, and culture so fully.
I hope the memories you’ve made will stay with you for a long time, and I would be honored to help you plan another adventure.
Your Friend in Portugal - Pedro

Ben did an amazing job.
Japan | Oct 4 - Oct 11, 2025

J
Janice D.
Minneapolis, MN | Reviewed on Oct 14, 2025
Ben was always quick to respond to our questions. He worked with us initially to design the perfect trip in Japan. Many thanks for all of your hard work. Read more

Ben was always quick to respond to our questions. He worked with us initially to design the perfect trip in Japan. Many thanks for all of your hard work.

Hotel Reviews
Sotetsu Fresa inn Yodoyabashi
Osaka

Close to restaurants and shopping in Osaka.

Authenticity & Character
Location
Metro station in basement of hotel; very convenient.
Staff
Cleanliness & Comfort
The Royal Park Hotel Hiroshima Riverside

Close to train station, which was very convenient

Authenticity & Character
Location
Close to river and train station.
Staff
Cleanliness & Comfort
Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo
kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE KANZASHI TOKYO ASAKUSA

Great location; close to the metro stop, shopping and restaurants. Excellent breakfast choices for an American traveling in Japan.

Authenticity & Character
Location
Close to metro, shopping, restaurants.
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Exploration: Castle, Cuisine, and Sky-high Views (full day tour by public transport)
Osaka Exploration: Castle, Cuisine, and Sky-high Views (full day tour by public transport)
Osaka

We went to Osaka Castle in the morning - very impressive, and then walked and took public transport to the sky-high views. Very nice. Then Ursula took us to a famous shopping area where we bought things to take home.

Quality of Experience
Food
We ate some snacks leaving the castle; got to taste a 10Yen cake. I think that day lunch was included; we said we weren't hungry, so it all worked out fine.
Guides, Drivers and Staff
Transport
Ursula returned us to our hotel using public transport that had a station under our hotel.
Hiroshima's Legacy: Peace Memorial & Okonomiyaki(public transport)
Hiroshima's Legacy: Peace Memorial & Okonomiyaki(public transport)
Hiroshima

The Peace Memorial is something everyone should see. It was heartbreaking to see the pain and suffering of so many Japanese people. It was a beautiful day, and after the museum we enjoyed walking the grounds, and got to see school children bringing chains of cranes to the memorial dedicated to a girl who died as a result of her injuries. It was a very meaningful experience.

Quality of Experience
Guides, Drivers and Staff
Ursula took us to an additional place on the way back to the hotel to see a turret that was part of a castle. I was worried about getting back on time; she had it all handled and we arrived at the train station with 20 minutes to spare!
Transport
Arashiyama Hidden Gems & Traditional Tea Ceremony Experience by Public Transport
Arashiyama Hidden Gems & Traditional Tea Ceremony Experience by Public Transport
Kyoto

Ursala took us to a temple area, and then to a beautiful garden area developed by a famous Japanese actor of the early 1900s. It was a lot of walking, but that is fine with us. The tea ceremony was definitely a highlight of our time in Japan. I had no idea I would be dressed in a kimono; it was a detailed experience and we really enjoyed it!! I was a bit nervous about getting to the train station in time to retrieve our luggage and get on the train to Hiroshima. Ursula stayed with us at the tea ceremony location to be sure we got where we needed to be and on time.

Quality of Experience
The tea ceremony was fantastic
Guides, Drivers and Staff
Ursula did a good job making sure we got where we needed to be on time.
Transport
Travel by train and taxi; worked well.
Afternoon tour: Visit Fushimi Inari Shrine and Gion District  (Public  transport)
Afternoon tour: Visit Fushimi Inari Shrine and Gion District (Public transport)
Kyoto

Ursala met us at the train platform; she communicated that her train had been delayed. Kyoto was HOT; and we enjoyed the tour and took enough breaks to make it enjoyable.

Quality of Experience
Guides, Drivers and Staff
Ursala did a good job guiding and providing excellent information.
Transport
Public transport worked fine.
 A Day Trip to Mt. Fuji from Tokyo (by private transfer)
A Day Trip to Mt. Fuji from Tokyo (by private transfer)
Japan

I liked the transport; we visited the museum and did a cool Virtual Reality tour of climbing Mt. Fuji. We didn't see Mt. Fuji (it was cloudy), but Peter did all he could for us to have a good experience. The cable car to a viewing site was great.

Quality of Experience
If we had seen Mt. Fuji I'd give it an amazing rating.
Guides, Drivers and Staff
Again Peter (and the driver today) did a great job.
Transport
Fanciest van we've ever ridden in. Excellent!
Guided Tour in Tokyo:  Temple, Sumo Show and Anime Adventure with Public Tranportation
Guided Tour in Tokyo: Temple, Sumo Show and Anime Adventure with Public Tranportation
Tokyo

Lots of areas of Tokyo were covered, we enjoyed the Sumo Show, and were amazed at the Anime area - we've never seen anything like it!

Quality of Experience
Food
The sumo show food was good; a hot pot and other Japanese delicacies
Guides, Drivers and Staff
Transport
Again, public transport, worked well.
Guided Tokyo Culture Tour by public transport from port :Ueno Park,Tokyo National Museum ,Meiji Shrine, Omotesando district
Guided Tokyo Culture Tour by public transport from port :Ueno Park,Tokyo National Museum ,Meiji Shrine, Omotesando district
Tokyo

The day we took this tour turned out rainy at times, but Peter was a great guide. The museum was interesting; he was able to show us so many part of Tokyo!!

Quality of Experience
Guides, Drivers and Staff
Peter really helped us see so much!!
Transport
all of transport was public transportation. It worked well.
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Oct 15, 2025

Thank you so much for taking the time to share such a kind review—it means the world to us! We’re absolutely thrilled to hear quick responses and the initial trip design for Japan met your expectations. Knowing you had a great experience makes all our hard work worthwhile. If you ever plan future travels or have friends looking for trip recommendations, please don’t hesitate to reach out. Wishing you lots of happy memories from your Japan journey!

Othman did a great job planning our 9 day trip to Iceland
Iceland | Sep 4 - Sep 12, 2025

J
Jane V.
Sapulpa, OK | Reviewed on Oct 14, 2025
Othman did a great job planning our 9 day trip to Iceland. Everything went smoothly and we were happy with all our accommodations and excursions. Highly recommend! Read more

Othman did a great job planning our 9 day trip to Iceland. Everything went smoothly and we were happy with all our accommodations and excursions. Highly recommend!

Hotel Reviews
CenterHotel Plaza
Reykjavík

Great location to walk around Reykjavik. Rooms were clean and staff helpful

Authenticity & Character
Location
great for walking around and close to restaurants and main attractions
Staff
Cleanliness & Comfort
Hotel Karolina
Stykkisholmur

Absolutely loved this hotel. It was cozy and inviting. The staff was amazing. Breakfast was outstanding with personal service. Our favorite place we stayed during a 9 day trip.

Authenticity & Character
loved the decor. Attention to every detail made it special.
Location
Great for walking around the town and easy access to restaurants
Staff
Staff was incredibly helpful and accommodating
Cleanliness & Comfort
Very clean
Bella apartments
Selfoss

Good location. We did have a bit of a fiasco with the key code to the building and room. Which resulted in us being locked out every time we left. Fortunately they did answer the phone and were able to reissue the codes. However, it was every single time we had to get back in. Breakfast was good and the rooms were clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hali Country Hotel
Hali

Quaint hotel in the country side. Very clean. We ate both dinner and breakfast there and it was good.

Authenticity & Character
Location
easy drive to Diamond Beach
Staff
Cleanliness & Comfort
Hótel Kría
Vík

Great hotel. Fabulous breakfast. The front desk staff, a young man, was extremely friendly and helpful. Rooms were nice. Absolutely would come back. Great location for Vik.

Authenticity & Character
Location
Staff
The young man at the front desk was friendly and helpful. We enjoyed talking with him
Cleanliness & Comfort
Local specialist: Othman A
Othman
Othman A
Local specialist in Montreal / Iceland | Replied on Oct 28, 2025

Thank you so much for your kind words! I’m really glad to hear that everything went smoothly and that you enjoyed your trip to Iceland. It was a pleasure helping you plan this adventure, and I truly appreciate your recommendation.
Hope to welcome you back someday to explore more of Iceland’s hidden gems!

Phenomenal Trip!
Colombia | Oct 2 - Oct 13, 2025

S
Shauna R.
San Jose, CA | Reviewed on Oct 14, 2025
Our entire trip was absolutely amazing and so much more than we expected. Michael and his team were with us every step of the way from start to finish, and provided a diverse itinerary that somehow met the needs of our entire family including 2 young children. We were very impressed at their communication throughout the trip as well as the experiences they provided. All of the hotels were perfect too. We were so grateful our trip included guides and drivers because we learned so much more... Read more

Our entire trip was absolutely amazing and so much more than we expected. Michael and his team were with us every step of the way from start to finish, and provided a diverse itinerary that somehow met the needs of our entire family including 2 young children. We were very impressed at their communication throughout the trip as well as the experiences they provided. All of the hotels were perfect too.

We were so grateful our trip included guides and drivers because we learned so much more about the country and its people because of them and never needed to worry about getting a cab anywhere. They made the trip so much easier and more fun than it would have been if we did it all ourselves. A few highlights were playing Tejo with Mari Luz in Bogota, drinking coffee with Carlos in Salento, our coffee farm tour, walking the streets of cartegena and drumming at sunset with Roberto.

Too many amazing experiences to name. We hope to come back to Colombia again and will definitely use KimKim to provide our next trip.

Hotel Reviews
Hotel Muisca
Bogotá

Great hotel in a quiet area. Perfect for walking down to the Candeleria neighborhoods. The chefs were amazing and the front desk staff were always very helpful and patient. You’ll definitely want to bring ear plugs because the walls are thin, but we’re always prepared for that so it wasn’t a problem.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ecohotel Piedemonte

Very peaceful and relaxing.

Authenticity & Character
Location
Staff
Juliana was very helpful and went above and beyond to get our laundry service done earlier in the morning so we could have them for our 8:30am excursion. The chefs also cook to order.
Cleanliness & Comfort
Finca Hotel del Cafe
Santa Rosa de Cabal

Very nice hotel off the beaten path. It was a nice place to rest between cities with great views from the restaurant area.

Authenticity & Character
The hotel part was fantastic, but the American music from the 80’s in the restaurant view area made it feel a little corporate. Luckily the restaurant area is a 5 minute walk up the hill from the hotel.
Location
Staff
They were very helpful and set up the jacuzzi so we could use it one evening.
Cleanliness & Comfort
GHL Hotel Armería Real
Cartagena

The location was perfect because it was walking distance to everything we needed for food and shopping. The rooftop pool and restaurant worker perfect for our family. The staff was very kind, helpful, and service was great. We want to come back.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sunset Drum & Dance Safari at the Beach of La Boquilla
Sunset Drum & Dance Safari at the Beach of La Boquilla
Colombia

It was an amazing experience.

Quality of Experience
Realizing that this was a music school and watching the sun set during a song. It was all very interactive and engaging.
Guides, Drivers and Staff
Transport
Boquilla Mangrove Tour
Boquilla Mangrove Tour
Cartagena
Quality of Experience
Guides, Drivers and Staff
Transport
Rosario Island Beach Day (Coralina Island)
Rosario Island Beach Day (Coralina Island)
Colombia

Very relaxing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walking Tour & Street Food
Walking Tour & Street Food
Cartagena

Absolutely amazing behind the scenes tour of Cartegena with Roberto.

Quality of Experience
Our guide Roberto.
Guides, Drivers and Staff
Santa Rosa Hot Springs
Santa Rosa Hot Springs
Colombia

Beautiful location.

Quality of Experience
Nothing. It was just really crowded because the local families were on vacation.
Guides, Drivers and Staff
We learned so much in our drive from Salento to the hot springs. The guide was great. It was also really nice to have someone to watch our stuff.
Transport
Cocora Valley & Salento
Cocora Valley & Salento
Colombia

Absolutely beautiful place. It was more than we were expecting.

Quality of Experience
Our guide was so passionate and went above learned a lot.
Guides, Drivers and Staff
Transport
The Willy Jeep was fun.
Coffee Farm Tour in Finca Buenos Aires
Coffee Farm Tour in Finca Buenos Aires
Salento

We loved seeing the process from start to finish.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour to Nemocón's Salt Mine
Tour to Nemocón's Salt Mine
Bogotá
Guides, Drivers and Staff
Transport
Tejo Game in Bogotá
Tejo Game in Bogotá
Bogotá

Very fun. Family favorite.

Quality of Experience
Guides, Drivers and Staff
Bogotá Museums Tour
Bogotá Museums Tour
Bogotá
Colombian History with Street Art
Colombian History with Street Art
Bogotá
Fruits of Colombia at a Local Market
Fruits of Colombia at a Local Market
Bogotá

It was perfect and we learned so much. Only tip would be to provide a handout with the fruit on it because we couldn’t remember any of the names.

Quality of Experience
Leaning how to cut and eat the fruit and learning about the impact of fruit in Colombia were the highlights.
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Oct 14, 2025
Dear Shauna,
Wow – what an absolutely wonderful review! 🌟
I’m truly delighted to read that you and your family had such an unforgettable trip through Colombia, and that the itinerary worked so well for everyone — including the two young travelers. It means a lot to me to know that you enjoyed the diversity of experiences.
Thank you as well for your kind words about our guides, drivers, and local partners – they put so much heart into what they do, and we’ll be sure to share your feedback with...
Read more

Dear Shauna,
Wow – what an absolutely wonderful review! 🌟
I’m truly delighted to read that you and your family had such an unforgettable trip through Colombia, and that the itinerary worked so well for everyone — including the two young travelers. It means a lot to me to know that you enjoyed the diversity of experiences.
Thank you as well for your kind words about our guides, drivers, and local partners – they put so much heart into what they do, and we’ll be sure to share your feedback with them.
I also really appreciate your thoughtful feedback on the hotels and activities. Insights like yours help us continue improving and tailoring each trip to our travelers’ needs.
It makes me so happy to know that Colombia has found a special place in your hearts. There’s still so much more to explore, and we’d love to welcome you back one day for another adventure.
Warm regards from San Agustín,
Michael & the Chaska Tours Team

OMG… you guys are terrific! Everything was pl...
Greece | Oct 5 - Oct 13, 2025

Tom
Tom W.
Newark, NJ | Reviewed on Oct 14, 2025
OMG… you guys are terrific! Everything was planned out and all planned activities came off flawlessly. We had many times where pickups and drop offs occurred and everyone met us on time. Loved how Kimkim set up our tours that were all private. Maria in Athens was amazing. Very friendly and knowledgeable. Alexander showed us Mykonos in the four wheel jeep. Great guy! So friendly and showed us beautiful places that tourists don’t usually go. Then on Naxos, we helped prepare the Greek luncheon... Read more

OMG… you guys are terrific! Everything was planned out and all planned activities came off flawlessly. We had many times where pickups and drop offs occurred and everyone met us on time. Loved how Kimkim set up our tours that were all private. Maria in Athens was amazing. Very friendly and knowledgeable. Alexander showed us Mykonos in the four wheel jeep. Great guy! So friendly and showed us beautiful places that tourists don’t usually go. Then on Naxos, we helped prepare the Greek luncheon with Nikos and Constantina. We loved being with them and we found it so hard to leave! Then on to Santorini. Simply spectacular. The sunset cruise was truly a great way to end our trip. Also, a special thanks to the Kimkim team for surprising my wife with flowers and champagne on the boat for our 35th wedding anniversary. You had her crying for joy!
All of your accommodations were first class and located in the perfect locations. Loved how you planned the itinerary….Great job Kimkim . (We are also looking to book our 3rd Kimkim vacation to Morocco…. Hopefully sometime in 2026)

Regards,

Tom and Georgette Walsh

Hotel Reviews
Andronis Luxury Suites
Santorini

Simply amazing. The views will take your breath away,

Authenticity & Character
Staff goes out of their way to accommodate all of your needs. Their restaurant is spectacular with incredible sunset views.
Location
Perfectly located right on the cliff. Steps away from all the local shops,
Staff
Michelle went out of her way to insure we were totally comfortable.
Cleanliness & Comfort
Spotless room…. Hot tub overlooking the Agean Sea was incredible!
18 Grapes Hotel Naxos
Naxos

Great location!

Authenticity & Character
Loved the rooftop restaurant with a magnificent view of the sunset over the mountains
Location
Comfortable short walk through a quaint town to get to the beach,
Staff
So Friendly and accommodating
Cleanliness & Comfort
Beautiful clean room with great views… loved our private hot tub,
Asty Hotel & Spa Mykonos
Mykonos

Located just above the main town.

Authenticity & Character
Location
Steps away from walking to the main town
Staff
All staff members were extremely helpful
Cleanliness & Comfort
Loved the bed…. Super comfortable
xenodocheio Milos
Athens

Centrally located…. Very comfortable and clean

Authenticity & Character
Location
Centrally located
Staff
So very friendly and helpful
Cleanliness & Comfort
Wonderful restaurant on the first floor.
Activity Reviews
Private Sunset Caldera Cruise
Private Sunset Caldera Cruise
Santorini

A must thing to do on Santorini. Our crew took care of all of our needs and took us to beautiful locations. The tour included a delicious Greek barbecue. There was plenty of time to swim and snorkel.

Quality of Experience
Crew members Demetrias and George were great.
Food
Greek salad, grilled chicken, pasta and wine
Guides, Drivers and Staff
Knowledgeable and went of there way to make sure we were having a great time
Transport
Our own 35 foot Yacht! Doesn’t get any better than that
Private Naxian Family Farm Experience & Wood-Fire Cooking Lesson
Private Naxian Family Farm Experience & Wood-Fire Cooking Lesson
Naxos

Constantina started off by giving us a complete tour of the farm and what they grow. The view from the farm was amazing. We helped prepare a luncheon with all fresh food right from the farm. While waiting for the food to cook in an open oven, Constantine and Nikkos entertained us with the history of Naxos. It was a great way to hear about Greek cuisine while drinking home made Rose wine.

Quality of Experience
Knowledgeable and friendly people.
4WD Jeep Island Adventure
4WD Jeep Island Adventure
Mykonos

We had Alexander take us all over Mykonos island. He took us to areas of the island far away from where tourists usually go. Fantastic photo opportunities.

Quality of Experience
Jeep was very clean and the driver provided water for us
Guides, Drivers and Staff
Alexander was very friendly and knew a lot of history about Mykanos
Transport
Private Acropolis & Highlights Walk with Food Tastings
Private Acropolis & Highlights Walk with Food Tastings
Athens

Maria was our guide for six hours. Very friendly and knowledgeable about the history of Athens.

Quality of Experience
Personal guide
Guides, Drivers and Staff
Very knowledgeable
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 15, 2025
Wow — what an amazing review, Tom! Reading this absolutely made my day. I’m so happy everything went off flawlessly and that you loved the mix of experiences across Athens, Mykonos, Naxos, and Santorini. It sounds like you connected with so many wonderful locals — Maria, Alexander, Nikos, and Constantina are all such special people, and I know they’ll be thrilled to hear your kind words. 💛 I’m especially touched that the anniversary surprise made Georgette so happy — that was such a joy for... Read more

Wow — what an amazing review, Tom! Reading this absolutely made my day. I’m so happy everything went off flawlessly and that you loved the mix of experiences across Athens, Mykonos, Naxos, and Santorini. It sounds like you connected with so many wonderful locals — Maria, Alexander, Nikos, and Constantina are all such special people, and I know they’ll be thrilled to hear your kind words. 💛

I’m especially touched that the anniversary surprise made Georgette so happy — that was such a joy for our team to help arrange! Thank you again for trusting me and the Kimkim team with your trip. Trip #3 to Morocco is going to be another unforgettable one!

Santorini hotel was a dump. BEWARE: Somewhere We Know charges hidden extra fees
Greece | Aug 6 - Aug 14, 2025

A
Amy A.
Chicago, IL | Reviewed on Oct 14, 2025
Our hotel in Santorini ended up being a dump. This impacted our entire trip, both our first time in Greece and our first time even in Europe. Our travel Agent at 'Somewhere We Know' refused to believe our complaints until we put together a detailed 3-page review with pictures and a list of the lies on the resort website (for example, they claimed to have a poolside bar with service, which did not exist; rooms were supposed to come with robes and slippers, also not true... the list is long,... Read more

Our hotel in Santorini ended up being a dump. This impacted our entire trip, both our first time in Greece and our first time even in Europe. Our travel Agent at 'Somewhere We Know' refused to believe our complaints until we put together a detailed 3-page review with pictures and a list of the lies on the resort website (for example, they claimed to have a poolside bar with service, which did not exist; rooms were supposed to come with robes and slippers, also not true... the list is long, in addition to the complete run down, broke-down aspects of the facility itself). After we made it very clear that the resort website was a complete misrepresentation and false advertising, they did offer a refund on our stay, but acted like this was a huge favor. We paid top dollar to have local, expert recommendations as we planned our trip. This resort should have never even been an option and, like, I said, this impacted our entire stay and was valued at much more then just the cost of the room at the resort.

Further, in the middle of our stay we were informed by Somewhere We Know that, due to high winds, our ferry to Naxos would likely be cancelled. This would leave us stranded in a foreign country with no where to stay, and no tickets to leave the island once it was safe to do so. As a result, the recommended we book a villa and ferry tickets for the following days. The good news is that the ferry did run as originally planned so we were able to continue our trip in Naxos. The bad news is that we were charged for the villa and additional ferry tickets. While we did authorize this booking, we were shocked that Somewhere We Know also charged us an additional 226 Euros to aid us in that situation. FYI: The travel agent contacted us to let us know of this potential delay and encouraged the bookings, which felt like a money grab and a fear tactic at its worst; just poor advice at its best.

Somewhere We Know touts itself as a travel agency that will "personally take care of every single detail of your trip and are available to assist you anytime 24/7." We paid $12,000+ dollars for our trip originally (EXCLUDING AIRFARE from US to Athens), expecting this level of service. We PAID good money for a service that we did not get on the Santorini leg of our trip, and then we paid even more when our trip was possibly delayed and we had to utilize the service they originally charged us for. These fees were taken out of what they refunded, which left us with very minimal compensation.

While there were some wonderful things about our trip and some good suggestions from #SomewhereWeKnow, these two issues were major, communication following the trip was disappointing and the resolution would have been unsatisfactory to anyone in our situation.

Hotel Review
Above Blue Suites
Santorini

This hotel is a DUMP. Do not be fooled by the website. It may have been nice serval years ago, but it is not only completely broken-down, but many of the items touted on their website are lies: 1. Their description said “Bathrooms… come equipped with bathrobes and slippers.” This is not true. No bathrobes or slippers are provided. In fact, we were only allowed one towel every two days, and only one pool towel for our entire stay. 2. Their description said, “an indulgent Champagne breakfast is included”. This is not true. Champaign was not provided, and the selection was very basic, including options like a 1-egg “omelet” with nothing in it or corn flakes with milk. 3. The website shows breakfast being served on outdoor tables with cushioned chairs and white tablecloths. Instead, the tables were rickety and badly peeling, and the chairs were both broken and without cushions. 4. Their website states that is “a pool bar that serves drinks throughout the day.” This is also not true. No bar. No drinks. No service. 5. The website advertises the Moonlit Suite as having an “outdoor private HOT tub”. While there is an outdoor “tub”, the water was ice cold, it was dirty and the jets did not work. 6. The website says there is a Porter. This is also not true. 7. The room material noted that we should not drink the water but stated that two bottles of water would be delivered daily. That was not true. When we asked about water, we were told we could buy some at a store across the street. 8. The room material noted that each room has a mini bar. Again, this is a lie. 9. The website shows a small but clean luxury resort. Instead, we arrived to find loose wiring, broken tables and chairs, missing or stained and torn cushions, haphazard painting, rusted fixtures, mostly dead plants, an abundance of BLACK MOLD in the bathrooms and overall lack of maintenance. 10. The pool was full of algae. I could go on and on but you get the idea. DON'T STAY HERE and SHAME ON THEM!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Naxos Old Town food tour
Naxos Old Town food tour
Naxos

This was a ton of fun and a great way to explore the streets of "Old Town". The description made it sound like a few small snacks and drinks but it was actually a lot of food that culminated in a full sit-down dinner with our small tour group (maybe 12 people).

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cooking class experience
Cooking class experience
Santorini

My husband didn't want to do this and we almost skipped it. Would have been a shame. Ended up being the highlight of our trip. The location was charming. The owners were welcoming and engaging. The class itself was relaxed and fun. HIGHLY RECOMMEND!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eirini Tzoka
Eirini
Eirini Tzoka
Local specialist in Athens | Replied on Oct 17, 2025
Dear Amy,
We’re truly sorry to hear that your experience with the hotel in Santorini didn’t meet your expectations and that it impacted your first trip to Greece and Europe. However, we’re glad to know that you found the rest of your hotels and activities to be excellent. We completely understand your disappointment regarding the hotel’s condition. Had we been aware of these issues beforehand, we would never have recommended this property.
Our team carefully researches every accommodation we... Read more

Dear Amy,
We’re truly sorry to hear that your experience with the hotel in Santorini didn’t meet your expectations and that it impacted your first trip to Greece and Europe. However, we’re glad to know that you found the rest of your hotels and activities to be excellent. We completely understand your disappointment regarding the hotel’s condition. Had we been aware of these issues beforehand, we would never have recommended this property.

Our team carefully researches every accommodation we propose, balancing quality, location, and budget preferences. It’s worth mentioning that two other honeymoon couples stayed at the same hotel earlier in the summer without any complaints, so we were equally surprised and disappointed to learn of its decline over the past year. Thanks to your feedback and photos, we immediately removed this property from our partner list.

We apologized for your experience and promptly issued a full refund for your Santorini stay, even though the hotel itself did not reimburse us. We also understand that you felt your initial concerns weren’t taken seriously; however, our team was available 24/7 throughout your trip and responded to every message. During part of your journey, I had limited internet access while on leave, but as soon as I returned, I personally reached out for your detailed feedback so I could address the matter directly with the hotel.

Regarding the unexpected ferry disruptions caused by strong winds, which affected several of our travelers at the same time, we worked as quickly and calmly as possible to arrange backup accommodations and ferry options so that no one would be left stranded and unsupported. Until the very last moment, we weren’t sure whether your ferry would depart, so we felt it was best to have a backup plan in place just in case you couldn't leave the island. All last-minute arrangements were made with your written authorization, and every related invoice was shared transparently for your insurance claim. The additional fee mentioned in your review was actually €152.50, not €226, and was part of a standard handling policy, since all transactions are processed through the platform (and converted from euros to dollars). It was not a hidden fee.

We completely understand how frustrating this situation was and regret that it overshadowed the otherwise smooth and enjoyable parts of your trip, which you kindly acknowledged. Our intention was never to add stress but to ensure your safety and the smooth continuation of your journey during unpredictable weather conditions.

At Somewhere We Know, we take great pride in our honesty, integrity, and genuine care for every traveler, values that are reflected in the many positive reviews we’ve received over the years. We have already taken concrete steps to ensure an experience like this doesn’t happen again to any of our future travelers. As a gesture of goodwill, we’ve also offered you a discount for a future trip, as we’d truly love the opportunity to restore your confidence in us and in the beauty of Greece.

Wishing you all the very best,
Eirini

Family trip to Italy
Italy | Sep 27 - Oct 5, 2025

kathy
kathy s.
Kamas, UT | Reviewed on Oct 14, 2025
Chris was very responsive and great to work with. Our family vacation went smoothly from start to finish. Read more

Chris was very responsive and great to work with. Our family vacation went smoothly from start to finish.

Hotel Reviews
Grand Hotel Parker’s Naples
Naples
Hotel Conca Park 4* Sorrento
Sorrento

Large hotel filled with large tour groups. Must be something more quaint in Sorrento. Did have a good location.

San Montano Resort & SPA Ischia
Lacco Ameno

This place was fabulous. We were upgraded to a room with a pool that was just great.

Staff
Activity Reviews
Tour To Capri From Sorrento
Tour To Capri From Sorrento
Italy

This was a great full day boat tour around the island. It was a completely different experience than what was noted on our itinerary, so we did not come as prepared as we would of liked to.

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi, Positano & wine tasting in Ravello
Amalfi, Positano & wine tasting in Ravello
Italy

This day was confusing. Driver picked us up and was also the guide. She did a good job, but at one point tells us the trip is going to cost us an extra 100 euros because it is going too long. We started on time, we were back to the van when we were supposed to be and we followed the itinerary as planned. The wine tasting made the schedule to long and we ended up only getting 30 minutes in Positano which was disappointing. Had to pay 80 in cash at end of tour.

Quality of Experience
Guides, Drivers and Staff
Transport
safe driver on crazy roads
Pompeii guided tour en route to Sorrento
Pompeii guided tour en route to Sorrento
Italy

Great guide, gave us the highlights.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Ischia tour with lunch & wine tasting
Full day Ischia tour with lunch & wine tasting
Ischia

Too long, could of done the whole trip in 4 hours, not whole day. Wine tasting experience was ok, but not necessary.

Welcome to Ischia
Welcome to Ischia
Italy

Too long, could of done the whole trip in 4 hours, not whole day. Wine tasting experience was ok, but not necessary.

Afternoon Neapolitan Cooking Class With Dinner
Afternoon Neapolitan Cooking Class With Dinner
Naples
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 15, 2025
Dear Kathy, Thank you very much for your kind words. I am delighted that everything went smoothly from start to finish and that you enjoyed this special holiday with your friends. Moreover, I appreciate the separate feedback regarding some hotels and tours, as well as their elements, and we will ensure that it is put to good use by sharing it with our partners and improving our future service. I truly enjoyed planning this trip with you and hope to help you again in your future travels to... Read more

Dear Kathy,

Thank you very much for your kind words. I am delighted that everything went smoothly from start to finish and that you enjoyed this special holiday with your friends. Moreover, I appreciate the separate feedback regarding some hotels and tours, as well as their elements, and we will ensure that it is put to good use by sharing it with our partners and improving our future service.

I truly enjoyed planning this trip with you and hope to help you again in your future travels to Italy and/or Greece.

Wishing you all the best for the holidays ahead and safe travels!

Kind regards,
Chris

Outstanding Planning and Management
Costa Rica | Oct 3 - Oct 13, 2025

Frances
Frances C.
Ashburn, VA | Reviewed on Oct 14, 2025
Every aspect of the trip from planning before we left to all of the details during the trip were extremely well managed. Read more

Every aspect of the trip from planning before we left to all of the details during the trip were extremely well managed.

Hotel Review
Tabacón Thermal Resort & Spa
Fortuna

The Tabacón Thermal Resort & Spa was absolutely incredible. The setting is stunning with beautiful rivers running through and excellent amenities. The service was top-notch, making our stay truly memorable.

Activity Review
Local Flavors Cooking Class
Local Flavors Cooking Class
Costa Rica

The Local Flavors Cooking Class was excellent. What made it outstanding was the interaction with two students who were training in the travel and tourism industry. It was a wonderful opportunity to engage with locals and see a different side of Costa Rica beyond the usual tourist experiences.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Oct 14, 2025

Hola Frances!

Thank you so much for your kind words.

It was truly a pleasure to support you throughout the journey. I’m glad to hear that both the planning process and the on-trip details met your expectations, that means a lot!

Pura Vida☀️
Bryan | Serendipity Adventures

The trip was very well planned and executed. ...
Japan | Sep 20 - Oct 10, 2025

Arnon
Arnon V.
Boston, MA | Reviewed on Oct 14, 2025

The trip was very well planned and executed. We will recommend Kimkim for others for sure. All the guides were great and clearly vetted by many others. You really listened to what we wanted - cities with off-the-beaten-path destinations and cultural experiences. We were really impressed with the support before and during the trip. We're so happy. Thank you for everything.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Oct 21, 2025

Hi Arnon,

Greetings from Sandy.

Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic trip and that our team was able to meet your expectations. It’s wonderful to know that you enjoyed the unique destinations and cultural experiences we curated for you. Your recommendation means a lot to us, and we look forward to helping you and your friends plan future adventures. Looking forward to help your next trip😊
All best
Sandy

Kristy was extremely helpful in a number of w...
Peru | Aug 23 - Aug 29, 2025

C
chris r.
Madison, WI | Reviewed on Oct 14, 2025

Kristy was extremely helpful in a number of ways. She did a great job setting up the trip and was kind enough to help one of our travelers that had issues with departing flight. She also helped to retrieve something we left in a hotel room. Excellent job!

Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Oct 15, 2025

Hi Chris,

Thank you so much for your review! I’m really glad to hear everything went smoothly and that we could help with both the flight issue and the hotel pickup. It was such a pleasure working with your group, I hope you all had an amazing time in Peru!

We love KimKim!
Greece | Sep 18 - Oct 3, 2025

Donna
Donna S.
San Luis Obispo, CA | Reviewed on Oct 14, 2025
Our trip was on my bucket list for 30 years. The team at KimKim made it all come true. We started planning our trip with Eleni in 2023, and decided the timing wasn’t right. Two years later we contacted KimKim and they still had our 2023 itinerary in their system so we weren’t starting from scratch. All KimKim arrangements were great, transportation at every travel point was on time, pre-printed tickets for high speed ferries and local flights were in our packet, as well as the sailing... Read more

Our trip was on my bucket list for 30 years. The team at KimKim made it all come true. We started planning our trip with Eleni in 2023, and decided the timing wasn’t right. Two years later we contacted KimKim and they still had our 2023 itinerary in their system so we weren’t starting from scratch. All KimKim arrangements were great, transportation at every travel point was on time, pre-printed tickets for high speed ferries and local flights were in our packet, as well as the sailing and other excursions were all planned out. All the hotels and accommodations were exactly what we asked for. KimKim was available to us al during the trip answering our questions in a timely manner, they made our vacation a very relaxed and enjoyable experience. We will use KimKim again.

Local specialist: Eleni Koropouli

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.