Kimkim Trip Reviews

Karin and Raquel did a great job putting together an amazing itinerary for our trip to Portugal. I tweaked it a couple of times and they were so accommodating and helpful. All of our drivers and guides were amazing.

Fernando showed us around Braga and Guimaraes, we had an amazing lunch and he showed us some local shops.
Nuno was a wealth of information as he showed us around Coimbra and the University. We then spent a day in the beautiful towns of Sintra and Cascais as we explored the gardens and Palace of Monserrate with our guide Nuno.
Next we were off to Nazare and Obidos with Paulo. What an amazing day! Obidos was incredibly beautiful with all of the blooming bougainvillea and quaint alleys and doorways. We had lunch in Nazare and went down to see the beach and waves. We met a local vendor and got some yummy treats and then continued exploring the coast.
Perfect day and Paulo is like family now :)

We also rented a car to drive down to Lagos to do some exploring on our own. There was a bit of a mix up with this but Paulo helped us out and got things squared away.

All of the accommodations were perfect.

We will definitely use KimKim again.

Hotel Reviews

Cascade Wellness Resort

Lagos

Front desk staff was great and always very friendly. Breakfast was good and staff was very accommodating to an allergy.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Star Inn Lisbon Aeroporto

Lisboa

Great location to fly out the next day. Dining was nice and staff was very friendly.

Authenticity & Character

Location

Close to airport

Staff

Cleanliness & Comfort

H10 Duque de Loule

Lisboa

Absolutely loved this hotel! Great service and wonderful breakfast. Vera greeted us every morning for breakfast and was the sweetest.

Authenticity & Character

Location

Close to everything.

Staff

Cleanliness & Comfort

Activity Reviews

Private Day Excursion: Sintra, Cascais & Estoril

Portugal

Loved the town of Sintra! and then we visited the Monserrate Palace with its beautiful gardens. Could have spent the whole day here, beautiful and not a lot of people which made it even better.

Quality of Experience

Food

Guides, Drivers and Staff

Nuno did a great job

Transport

Private Excursion: Braga & Guimarães

Porto

Our guide was Fernando and we had a great day with him. Beautiful part of the country, fun stories and yummy food.

Quality of Experience

Guides, Drivers and Staff

Super friendly and knowledgeable.

Transport

Private Day Excursion to Nazaré & Óbidos

Lisbon

Paulo was the absolute best! We had a wonderful day. Paulo is very knowledgeable about his beautiful country, fun to be with and so gracious.

Quality of Experience

Perfect!

Guides, Drivers and Staff

Paulo is the absolute best!

Transport

Beautiful clean car.

I had an incredible trip to Costa Rica, and I cannot recommend it enough! My coordinator, Olman, did an amazing job organizing everything. One of the most unforgettable highlights of the trip was witnessing the incredible diversity of wildlife throughout the country, especially in Monteverde and Manuel Antonio, which were absolutely breathtaking.

My driver, Alex, was exceptional. He shared fascinating insights about Costa Rican wildlife, culture, cuisine, and daily life, making the journey informative and engaging. His knowledge and friendliness added so much value to the experience.

Overall, this trip was a perfect blend of adventure and learning. I left Costa Rica with a deeper appreciation for its natural beauty and culture, thanks to the excellent coordination and guidance from Olman and Alex.

Ioannis and Lea have been such great specialists. Very knowledgeable and offers tons of recommendations. Also both have been very patient with all my queries. Overall trip was smooth and very organized! It’s been such a blessing to work with this team!

Hotel Reviews

Amity Suites

Santorini

Waaahhh, this place is perfect to pause and relax. Christos and Eva have been both extremely warm and friendly! Christos was always helpful, he toured us around, gave us recommendations where to eat, gave us directions where to walk around. He kept us safe althroughout our tour around Santorini, making sure we have the best experience. Hotel was quiet and serene, away from the busy villages. It was kept clean everyday. Foods served were fresh every morning. Overall, HIGHLY RECOMMENDED!

Authenticity & Character

Overlooking the caldera with beautiful sunset view!

Location

Staff

Christos was amazing, was beyond exceptional! He went above and beyond with his service! Very kind and warm. He made sure we are treated as family! Thank you Christos!

Cleanliness & Comfort

Very clean everyday!

Elia Bettolo Hotel

Chania

Hotel is centrally located to the harbor and all shops and restaurants. The room is clean and quiet even with balcony, you could barely hear any noise from outside. Staff at the reception and restaurant are all courteous and kind, always wearing smiles. Highly recommended!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Be My Guest Hotel Athens

Athens

Fufu and Maria have been very courteous and welcoming. Always has suggestions and recommendations for us to try. Hotel is tiny but clean and quiet while centrally located at the city centre.

Authenticity & Character

Location

Staff

Fufu and Maria gave recommendations as to the places we could visit and enjoy.

Cleanliness & Comfort

Activity Reviews

Self-Guided Exploration of Santorini's Towns & Villages

Santorini

Quality of Experience

Self-Guided Chasing the Santorini Sunset

Santorini

It can get crowded but overall a great experience!

Quality of Experience

Self-Guided Chania Old Town Walk

Chania

Quality of Experience

Self-Guided Hike From Fira to Oia

Santorini

The best hike ever! It was all worth it with the majestic view of nature, God’s handiwork!

Quality of Experience

Day Trip to Elafonisi Beach

Chania

Quality of Experience

Guides, Drivers and Staff

Transport

Private Day Trip to Corinth & Nafplio

Athens

Apostolos our guide was amazing! Kept us safe althroughout the tour. Very kind and friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

Ancient Athens Acropolis & Mythology Walk

Athens

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful trip to Spain and Portugal. Everything that was scheduled for flowed beautifully. We did not have one hiccup. It was relaxing to not have to worry about scheduling anything from airport transfers to tours. Marta delivered everything she said she would. We spent time with Marta in advance of our trip going over what we wanted to do and the budget and it all came to fruition. I would use kimkim travel again!

Hotel Reviews

Casual Belle Epoque Lisboa

Lisbon

This was our least favorite hotel. I will start with that it was clean and the bed was comfortable. Again, the pictures are a bit deceiving. It looks light and bright, but in fact the room is very dark and old. Carpet is old, the decor is old. The location was pretty good, but I would've liked to have been in a more modern hotel. The staff was very friendly and helpful. The breakfast was good too.

Authenticity & Character

The carpet could be cleaner and the rooms could be brighter.

Location

It was pretty good. I would've liked to been closer to the hustle and bustle of the city.

Staff

Staff was very friendly and helpful.

Cleanliness & Comfort

It was clean and comfortable.

Legendary Porto Hotel

Porto

The pictures of the rooms in this hotel are a bit deceiving. The rooms are not that bright or spacious. They were darker and smaller. The lobby of the hotel is light and bright. The people at the front desk were not very nice and seemed irritated that we were talking to them. However, they did seem friendlier to others, maybe they didn't like that we were American, seemed a bit weird. But everything was clean and everything worked. Breakfast was good. Location was pretty good. I would've liked to stay in a more modern hotel closer to a more interesting part of the city.

Authenticity & Character

It was nice and clean, but the rooms were small and dark.

Location

Seemed to be in a more run down part of the city, not close to a lot.

Staff

The staff was very unfriendly. I think it was just to us because we were American (I'm guessing)

Cleanliness & Comfort

Everything was clean, beds were comfortable.

Hotel Son Caliu Spa Oasis

Palmanova

We are giving this hotel 5 stars as well. The location was not only beautiful but also walking distance to many restaurants. The rooms were spacious and well kept and the beds were comfortable. We had a balcony with a lovely view of the ocean. The decor was a little old fashioned for my taste. That is just a matter of opinion. We like it to be a little more modern. They have a wonderful spa onsite with a sauna, steam shower and indoor pool. You do not have to pay extra to use these and there isn't a resort fee. That was a very special treat. Once again the breakfast was delicious. We were lucky to have good weather so we could sit outside at the pool. Lastly, we rented a car and parking was a bit difficult. The hotel does not offer parking so you need to park on the street. It is safe, it just takes time to find a spot sometimes.

Authenticity & Character

It is a little old fashioned to me. It isn't run down, but it could use some modernization.

Location

Beautiful views, close to the water and walking distance to restaurants.

Staff

They were not particularly friendly.

Cleanliness & Comfort

Very clean and comfortable.

Andante Hotel

Barcelona

This was our favorite hotel of the trip. The location was great. The breakfast was delicious. the decor was fun and modern. Bed and linens were comfy and the room had nice space.

Authenticity & Character

The modern vibe gave it character.

Location

We could walk to everything and we felt safe.

Staff

Overall staff were very friendly.

Cleanliness & Comfort

Very clean and comfortable.

Activity Reviews

Day Excursion to Montserrat & Scenic Hike

Barcelona

Overall this was a good experience. I was hoping to learn a little bit more about the location and the history. That may just be my preference. It also really wasn't a hike. I think it would've been if the people on the tour wanted to or could. But, because they couldn't we didn't hike up. We did walk down from the top, so that was good.

Quality of Experience

Guides, Drivers and Staff

I would've liked a little more information about the site.

Transport

Tapas Walk in Barcelona

Barcelona

We loved our host Carla. She was fun and bubbly and had lots of information. We loved all the tapas restaurants she took us to.

Quality of Experience

Food and restaurants were great

Food

All the tapas were delicious

Guides, Drivers and Staff

Carla was so friendly and fun

Starting on April 30th Giulia of Liberty Travel of Liberty Travel in Padua was wonderful adjusting our travel wishes repeatedly as she helped us customize our Italian vacation. It was all set during the first week of August. Then after August 9, when we had paid the balance of our trip, the first problem started.

Problem #1- Internet Glitch: KimKim trip chat notifications stopped. The trip chat messages from Giulia appeared to us to simply stop. We assumed that meant there were no issues to discuss. In fact KimKim just suddenly and unexpectedly stopped sending us her many trip chat comments. Up to then we had always answered her within a day. We don’t knowwhy she didn’t think there might have been a notification problem.

Problem #2- A scheduled tour 'DaVinci' was canceled by the tour operator.. Unbeknownst to us Giulia asked via the non-functional notification system for a replacement tour. Getting no response she signed us up for a tour we had previously told her we did not want. I became suspicious at the apparent silence from Giulia and logged into kimkim chat and discovered the lack of notifications (from then on I logged in daily to the kimkim trip chat because I did not trust the performance).
When we reminded her that we did not want the Chianti tour she promised a refund which was done.

Problem #3- Our driver for our Siena/San Gimignano tour failed to arrive. The tour operator told us over the phone that she had no replacement drivers available to us. It was agreed with the Liberty Travel agent that we would receive a refund for the failed all-day tour. We made alternate plans. An hour later around 10AM a woman called and identified herself as the manager of Liberty Travel saying she had a driver who would be available in maybe an hour or hour and a half... to begin the ‘all-day” tour. We didn't believe her over the tour operator we just talked with and we wondered how she could still call it an all-day tour when it would not depart for Siena until 11-11:30 AM (instead of 8:30 AM). We had to hang up on her because she would not stop repeating the unaccepted offer and in the end tried to say we were choosing not to take the tour and implied at first we would not qualify for a refund.

While we received refunds for the two cancelled tours and enjoyed the tours that weren’t canceled we will not use KimKim or recommend it to other travelers. Between the KimKim communication issues before the trip and the tendency of the Liberty Travel agents to be defensive we would rather use a service that supplies small-group tours with a dedicated, onboard travel guide, e.g., Road Scholar, where problems are more quickly seen, anticipated and resolved.

Thoroughly enjoyed the trip. Everything went very smoothly and without a hitch. All of our Drivers and Guides were responsive to requests, and very knowledgeable and informative. Hotels were lovely. Overall, the ability to customize the trip to our interests made it a fabulous experience.

Hotel Review

Bespoke Trendy Hotel Hanoi

Rooms were clean, staff was wonderfully friendly and informative. Great location and they have an incredible breakfast. We have done a lot of traveling, and this was the best breakfast we have ever seen.

Authenticity & Character

Location

Staff

They have a great introduction to the city on arrival. Helped with maps, breaking large currency bills, general advice on what to see and wear. Overall an excellent staff, every person we interacted with was great.

Cleanliness & Comfort

Activity Review

Phare Ponleu Selpak Circus Show

Siem Reap

Thoroughly enjoyed this show. It was a nice break from visiting temples. A great performance and a great cause.

Quality of Experience

Guides, Drivers and Staff

Transport

Clothilde provided a very good itinerary based on our input for a foodie culture tour of Spain and France. Great balance of activities including biking, cooking, tours and activities balanced with free time etc.

Good selection of hotels based on budget feedback

Amazing tour guides and scheduled rides

At times I didn't feel like she had intimate knowledge of the experience scheduled. The river cruise on the Seine was a herd and the ticket process failed - it was listed as a small tour - 500 people is not small

Hotel Reviews

Hôtel Villa Romantic & SPA

PARIS

Room was very good - hallways a bit narrow and dark Spa - steam room and sauna and small gym nice bonus location good Problem with room keys - wouldn't give us two keys on check-in- had to manage key inventory - keys didn't;t work several times - Front desk staff ok

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hôtel Burdigala by Inwood Hotels

33000

Room great - plenty of space near bar and lobby for private gathering Concierge - fantastic Location great

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Barcelo Sants Hotel

Barcelona

Pretty centrally located over central train station - which created some strange and congestion around the hotel Very nice breakfast Room was efficient but not luxury Hotel staff very helpful

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Medieval Paris - St Chapelle, Notre Dame & Conciergerie

Paris

The tour guide was amazing - we weren't sure what to expect on this tour since Notre Dame was not open yet He customized it a bit and gave us great perspective of the beginnings of Paris and the Latin Quarter A very nice tour of the Church and Concierge

Quality of Experience

Guides, Drivers and Staff

Transport

Seine Cruise with Commentary

Paris

Expected a small tour experience - per our itinerary on Kim Kim 500 people scrambling for best seats not a pleasurable experience We spent over an hour trying to get tickets and directions to correct pier - this is a Kim Kim error - We shouldn't have had to experience such a bad experience to get our tickets - the ticket office gave us tickets out of piety since our confirmation was for an expired previous year dinner cruise - so much confusion and anxiety Once we were situated - we enjoyed the river cruise at night -

Quality of Experience

Guides, Drivers and Staff

Transport

Eiffel Tower Summit Ticket

Paris

As expected - this was a heavy tourist experience - guide just dropped us off at expedited entrance and left without much guidance - not much expected

Quality of Experience

Guides, Drivers and Staff

Transport

Louvre Late Opening Private tour

Paris

Tour guide was amazing - very knowledgeable customized tour to our interests in greek and renaissance eras Early closing rushed us at the end - caught tour guide off guard a bit - but still got most of interesting items reviewed

Quality of Experience

Guides, Drivers and Staff

Transport

French cooking class with market visit

Paris

This was a truly amazing experience in the home of the chef Marthe - we made duck, salad and chocolate desert that were just amazing - she took us to the market and pointed out vendors where we bought items of high quality and low cost She is a reference openly for future questions and receipes Amazing experience

Quality of Experience

Not enough stars to give Marthe a high five rating

Guides, Drivers and Staff

Transport

Bike & Brunch: The Best of Versailles !

France

Tour guide amazing - she guided us through travel logistics, e-biking in a heavy tourist area - kept us on schedule

Quality of Experience

Guides, Drivers and Staff

Transport

Full day E-Bike guided Tour, Saint-Emilion Vineyards (with lunch)

France

Same tour guide with local experience and expert knowledge of wine Simply an amazing experience e-biking in the Saint-Emilon area Great lunch and wine Simply a great experience !!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Afternoon Tour in the Medoc Wine tour

Bordeaux

We had the same tour guide for our wine tours and Archanon Sand dune visit - he is a local and the best tour guide ever experienced

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day tour to Dune du Pilat & Arcachon

France

Our tour guide was amazing - the visit to the largest sand dune was amazing - our tour guide gave great local insights - stories and recommendations where we could experience the best oysters ever back in Bordeaux

Quality of Experience

Guides, Drivers and Staff

Transport

Wine Tasting & Aperitive Cruise in Bordeaux

Bordeaux

cruise was fine on a rainy night - very few customers - staff conversed mainly with French visitors - not English speaking Appetizers and wine - mediocre Reception in the rain was confusing - waiting for another staff member to show up before we could board the cruise

Quality of Experience

Guides, Drivers and Staff

Transport

Local Market Visit & Cooking Class

Barcelona

Food market visit and Paella cooking with veggies and desert was amazing

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Gràcia Food Tour

Barcelona

Our tour guide tried his hardest to get us into his favorite tapas bars - we couldn't get into the very good ones - we ended up doing way too much walking Being a Monday - seems some of the tapas bars were closed and the good ones too crowded to get into

Quality of Experience

getting into the best tapas bars - the ones we got into were very unimpressive

Guides, Drivers and Staff

Tour guide tried very hard !! but we got worn our trying - can't reserve a tapas bas

Transport

way too much walking trying to find a good tapas bar

Sagrada Familia Private Tour

Barcelona

Our tour guide was amazing - very knowledgeable - pointed out items not well known to casual observer

Quality of Experience

Guides, Drivers and Staff

Transport

Sailing Trip with Winery Visit & Tasting

Barcelona

very nice sailing to the winery - long enough to experience sailing on a perfect day

Quality of Experience

Guides, Drivers and Staff

Transport

Excellent help from Joao and fabulous tour guides.
I might suggest two days in Douro Valley and more interpretation in that area as well as Óbidos, but otherwise great!
Thank you!

The trip was truly incredible and beyond our expectations, to be honest. We spent roughly 13 days traveling between Lima, the Amazon, the Sacred Valley, Machu Picchu, and Cusco. Next, we headed to Argentina for 6 days where we fell in love with Buenos Aires during our time there and at a Gaucho ranch in addition to a stunning 2 days at Iguazu Falls where we even wnet to Brazil for the day!

Kristy from Kim Kim was a fantastic help throughout the booking and trip process; her knowledge was key to ensuring the trip exactly met our expectations, and it didn't disappoint. She was even available throughout the trip for any issues or questions we had and provided some brilliant insider knowledge on food, trips, and recommendations she knew we would like!

All the elements worked seamlessly from travel to flights and hotels, so we didn’t have to worry or think about anything, to be honest—it was very slick. Finally, a special thank you to our guides, with whom we spent some unforgettable times: Henry in the Amazon, Frank in the Sacred Valley and Machu Picchu, Feddy at Iguazu Falls, and Rosa in Buenos Aires. All of you really made the trip special and one we will never forget!

Planning is now underway for a return to South America next year! :)

Hotel Reviews

El Mapi by Inkaterra

Cusco

Right in the center of town, great location, and just 1 minute from the train station. It’s okay for a night with a view if you’re there to see Machu Picchu, but the rooms could use some better ventilation plus quite noisy. The staff were helpful, and oxygen is available quickly if the altitude gets to you.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Loi Suites Iguazú Hotel

Puerto Iguazú

Jungle hotel where you are right in it, with bouncing bridges that connect the buildings (fun)! There’s a great adults' pool overlooking the river (perfect for a few sundowners). We found it to be the perfect laid-back hotel for exploring Iguazu.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pullman Lima Miraflores

Miraflores, Lima

Perfect city hotel right on the Pacific Ocean!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palacio del Inka Cusco

Cusco

Stunning hotel in the center of Cusco just beautiful! Make sure you look out for the baby alpaca in the courtyard; he loves carrots! :) We loved the spa and water therapy as well; it’s a must after a long day or if you need some R&R.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Inkaterra Reserva Amazonica

Puerto Maldonado

What a 3 days in the Amazon! Just incredible. Our guide Henry was a fountain of knowledge throughout. What a location, too! The food was great, and the stunning main house where you eat is beautiful. The only thing needed was some pillows for the chairs at the tables; it would make dining much more comfortable. ;)

Authenticity & Character

Location

Staff

All were brilliant, but special thanks to our guide Henry. His passion, knowledge, and jokes really made the excursions and adventures even more unique.

Cleanliness & Comfort

Las Qolqas EcoResort Ollantaytambo

Ollantaytambo

Beautiful! We could have stayed here for weeks; it was very peaceful in beautiful surroundings. The food and spa next to the river were also just perfect.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Be Jardin Escondido by Coppola

Buenos Aires

What a place! The staff and the hotel were 10/10 in every way. It really is a beautiful small boutique hotel (with 4 rooms) in a brilliant Buenos Aires neighborhood.

Authenticity & Character

Location

Staff

Such a big thank you, as everyone was so nice and really made the stay very special. :)

Cleanliness & Comfort

Activity Review

Lima Food Tour - (PM Tour)

Peru

Quality of Experience

Food

v v tasty and fantatsic to go to 4 different places and explore the city!

Guides, Drivers and Staff

Transport

really good

It was a fantastic trip. Snorkeling in Silfra was amazing. The itinerary was very good, lodging, food, all great.

We had a wonderful trip to Amboise, Bordeaux and Paris. It was a perfect mix of small town, mid-sized city and big city. Booking through Kimkim made all our travel so easy and allowed us to focus on enjoying ourselves rather than figuring everything out each day. Our specialist Amadine was incredibly helpful when we needed assistance negotiating an unexpected situation (totally an individual issue/not related to France). We appreciated her regular communication as well as from Margaux. I have already recommended kimkim to a number of my friends.

Great trip. Highlights included the food tour with Patricia, the Machu Pichu tour with Fisher, and the Tour of lake Titikaka with Jose was the best!
Too many highlights to mention but KimKim did a fabulous job organizing for us. Thank you!!!!!

Hotel Review

El Albergue Ollantaytambo Boutique Hotel

Cusco

Wonderful hotel, Fabulous restaurant at the hotel, and Luis and the front desk was soooo helpful! Thank you! Terry

Authenticity & Character

Location

Staff

Activity Review

Lima Food Tour

Peru

Patricia was fabulous!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We had an absolutely wonderful time on our PRIVATE trip to Italy. We were a group of 4 senior citizens.
Our drivers we always on time and our personal guides were actually outstanding. They accommodated us at our own gentle and non-hectic pace. When we requested breaks to rest, our guides we are accommodating. All our guides recommended and actually led us to noncommercial local restaurants and stores. We were really embedded in the Italian culture. Our local specialist Rita kept in touch with us every day and sometimes 2x a day. She made so many arrangements & cancellations for us we are so happy we did not make her quit. LOL Now I am not going to mention the names of our guides and drivers for selfish reasons bec I want them all to ourselves for our next trip to explore the northern tour of Italy next year:):)

THANK YOU KIM KIM YOU ARE THE BEST
I am, David Pagnotti Old Forge, Pa

Hotel Reviews

Hotel Il Guelfo Bianco

Florence

First of all, this hotel is located in excellent section of Florence and with walking distance for just about all important sites. AND restaurants too! It's a converted church/rectory to a hotel which is very typical of most hotels in this particular area of Florence. But it also means the rooms and hallways are very large. The public spaces and rooms actually have air conditioning. The hotel rates are sensible too. not overpriced.

Authenticity & Character

Location

The location is everything and this hotel is right on spot! Its in the middle of everything and that's why we choose to stay here. Close to important sights and restaurants.

Staff

The staff treat us like gold!! Extremely accommodating especially at breakfast. They were ready for us early each morning. The front desk helped us with directions and transportation. They were very polite too.

Cleanliness & Comfort

The actual bed size was nice and wide just like the room itself was large and wide & I also checked the accommodations of other people's accommodations that we were with & and their rooms we the same as ours. Large and spacious

Hotel Lorelei Londres

Sorrento

First of all, this is a 5-star hotel and the whole staff was extremely Solicitous to us senior citizens .The restaurant won many Michlin awards. All air condition and super clean rooms & clean bathrooms through ought. They offer WHITE hand towels not paper ones.

Authenticity & Character

Since there are virtually no woods in Sorento this hotel is all marble and cut stone. We don't have this in America, So this gives it character. Also there is a lot of art on the walls

Location

The location was stupendous!! The whole hotel has extra-large glass windows and glass door all overlooking the mediterranean sea. And at Nite you can see all the yachts anchored in the harbor.

Staff

The staff was absolutely perfect. They bent over backwards for us. The front desk answered with 1 ring of our phone call of things we need like was cloth's. The called for transportation in our behalf without delay. When the kitchen was closed & we had to leave at 5am in the morning they packed us breakfast and lunches to go. The dining room staff served us with white glove and the tables had white tablecloths.

Cleanliness & Comfort

Are room was large with lots of windows and everything was colored white especially the white tiles on the floor. I mention this bec dirt can't hide on white everything has to be clean or guest will notice dirtiness.

Hotel Monte Cenci

Rome

An excellent location and this hotel was spotless clean & extremely comfortable. The rooms and lobby had air condition. The porters couldn't do enough for us. And everyone spoke excellent English. The staff was well dress and the had a security guard in the lobby all day but i don't know why bec the location was great. It's in the bst part of town! In any event yes, I would definitely stay there again. This was our 3rd trip Rome Italy

Authenticity & Character

Location

Staff

The female at the desk with red hair & the porter & really to be fair and honest everyone really was extremely nice and polite. And I mean that from the bottom of my heart

Cleanliness & Comfort

Actually we had a brand-new room. Cant beat that!!!

Activity Review

Private Guided Visit of the Colosseum & Ancient City

Rome

We had an excellent tour guide & we got to cut the entrance line bec she pre purchased our entrance tickets ahead of time. Between the colosseum & forum and lunch we spent at least 5 hours in this area. It was fantastic:)

Quality of Experience

Guides, Drivers and Staff

Transport

It's hard for me to overstate how wonderful this trip was. Amal was amazing from the very beginning. We weren't the most organized travelers when planning and Amal was endlessly patient with us and very responsive to our questions and requests. The overall itinerary was very well planned and involved a wonderful variety of experiences. Our driver Mustapha was really fabulous - always there right on time, great at communicating, and a true professional about keeping the itinerary moving, while also always good about helping us stop when needed for water, rest breaks, etc.

I am going to be thinking about this trip for a very long time. Getting to see such a range of cities, types of geography, and experience everything from food tours to ATV rides to spa treatments to camel rides was such a great way of both learning so much, and truly being away from my every day life.

Thank you, Amal, Mustapha, Experience Morocco, and kimkim for such a great experience!

Activity Reviews

Royal Hammam and Spa treatment at La Maison Arabe SPA

Marrakesh

This was an amazing, relaxing experience and the attendants were so lovely. What a treat and great way to end a long, exciting trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Mustapha is always wonderful! On time, and very clear about where to meet him, etc.

Vintage Sidecar Tour of the city

Marrakesh

This was just wonderful. Such a great way of seeing the city from a really different vantage point, and the stop on the rooftop for the wine at sunset was a perfect moment in the tour.

We really enjoyed our trip to Spain. The Heritage Hotel in Madrid was incredible and we really appreciated the service and meals there. Kike made sure that our stay there was nothing but the best. We also enjoyed our tour guides on our various tours. Victor in La Rioja and our tour guide in Toledo were some of our favorites, but we would highly recommend everything that we did.

Hotel Reviews

Hotel Marqués de Riscal (Elciego)

Elciego

Maître d at the hotel made us uncomfortable after an experience that we made hotel management aware of. Otherwise, it would have been 5 stars. Beatrice, the sommelier, was a superstar and we really appreciated her!

Authenticity & Character

Location

Staff

See comments above. Beatrice was amazing!

Cleanliness & Comfort

Relais & Chateaux Heritage Hotel Madrid

Madrid

Kike and all of the staff were great. We will be back.

Authenticity & Character

Location

Not in a very crowded area.

Staff

Kike from Peru!

Cleanliness & Comfort

Activity Reviews

Prado Museum & Cultural Walk with Lunch at Botín

Madrid

Tour guide was also awesome for this! It was a fun trip that focused on food and art!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Toledo Day Trip

Madrid

Our tour guide was awesome with lots of knowledge. I would definitely recommend this. Next time we want to stay in Toledo for a few nights!

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Horseback Riding & Vineyard Visit

Spain

Victor our tour guide was amazing. In terms of the horseback riding, we are not experienced. Our guide was there that spoke English but no one else did. This was a bit concerning as we were trying to figure out how to ride the horses... But, we managed it! The tour of the vineyard was awesome and Marta, the tour guide at the vineyard was so fun! This was one of our favorite days. Victor was very knowledgeable and made sure we had a wonderful experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Malasaña Flamenco Experience

Madrid

This is a must for traveling to Madrid. We also met the owner who was very kind to help us arrange transportation following the show.

Quality of Experience

Guides, Drivers and Staff

Transport

Private City Walk & Royal Palace Experience

Madrid

Quality of Experience

Guides, Drivers and Staff

Transport

It is clear to me that I arrived in Casablanca with all of the pre-conceived notions (nonsense?) about Morocco you might expect. Arid landscapes, hot, basic infrastructure, perhaps even uncomfortable situations as a woman traveler. NOTHING could be further from the truth!
From the start, Morocco exceeded every expectation in every way. From arriving in modern and cosmopolitan Casablanca and making our way to the lovely Barceló Anfa Casablanca hotel on well maintained freeways passing offices of many global multinational companies and shopping centers to the "shock to the senses" of Marrakech and all of the UNESCO sites and amazing vistas in between (and lets not forget sunrises in the Sahara), Morocco will take your breath away.

The team at Kim Kim and in particular, Amal with Experience Morocco, crafted an itinerary that let us explore history, culture, and some of the most amazing food and wine I've ever had. Throughout we had our exceptional driver, Mustapha, overseeing our itinerary and concerned over very detail..and of course getting us to where we needed to be in the comfort of our lovely van with WiFi!

No detail was overlooked. Amal and her team at Experience Morocco worked with us for weeks to get the itinerary just right. It did not end there, we had a final call with her just to make sure everything was as we wanted it. We had an amazing arrival booklet with everything we needed including tips, a day by day summary of the itinerary, summary of our lodgings, and emergency numbers.

In addition she gave us restaurant recommendations and was always available for any questions before and during the trip.

This is not the first trip Kim Kim has coordinated for us and there is no doubt we will be back for more.

From start to finish, Alba put together a terrific two week itinerary of Northern Spain (Madrid, San Sebastian, Bilbao, Las Rioja, ALQUÉZAR* and Barcelona). She (and her staff) have set the standard for working with a travel planner. Alba gave us a broad suggestion to start and over subsequent KimKim messaging system and direct phone calls we were able to shape a dream itinerary that gave us everything we wanted to do and was able to afford. Moreover once we set out on our adventure she and her staff were in constant contact to make sure all the plan's details were falling in to place seamlessly.

Note that Alquézar is starred. That is because it was the star of our journey. A quaint little Medieval Village in the foothill of the Pyrenees held the most amazing foot journey through a beautiful river valley. So different from the big tourist cities like Madrid or Barcelona. We spent several hours walking through forest trails, on catwalks (installed into the rocks) overlooking river falls and along river beds. And the village itself was so charming and picturesque!

Within the large city Alba's stable of vetted tour guides (both private and small group) only enhanced our overall experience. Each was personable, knowledgeable and totally amenable to our needs. Pairing us with this type of service truly showed that Alba listened to us.

Alba...as far as my wife and I are concern, you are a Rock Star of the travel industry!!

Our honeymoon to France was an amazing trip and we are thankful for Lise’s help and support in the planning and while we were on the trip. We wished that we had spent more time in the last city on our trip, as it was key to our goal/desire for our trip, which was to eat and drink our way through France. It would have been helpful to have less of a gap between our arrival at a new destination and our check-in time at each hotel/venue, as we wanted to rest. However, despite those hiccups, we had an amazing time and Lise was readily available to assist us when there were issues. We will certainly use KimKim in the future!

Activity Review

Chambord, Chenonceau & Lunch at the Château - Full Day

France

Quality of Experience

Food

Guides, Drivers and Staff

Transport

How to describe our time spent with Robi and Daniella? Think of the luxury of a highly customized trip planned to your tastes, with the homey and personal feeling of being guided by a good friend.

Robi planned an unforgettable experience for us - from personally taking us out on his boat, to the tour of his friend's oyster farm, to cycling in some of the most beautiful places we've ever experienced. It felt like he really took our personal preferences into account, and like we were seeing a side of the Pelješac Peninsula that could only be discovered by seeing it with someone who has deep personal knowledge of the area. He answered all of our questions and taught us a lot about the history of the area and Croatia in general. We will never forget our time spent in this beautiful place and cannot wait to come back and see more!

We got exactly what we were looking for out of this experience - which was to be connected with activities and places we would not have been able to find on our own. We highly recommend booking with Robi and Daniella - you will not be disappointed!

Hotel Review

Villa Radić

Ston

Everything we needed. Great shower, comfortable bed, quiet space.

Authenticity & Character

Location

central to everything in ston

Staff

Cleanliness & Comfort

Activity Reviews

Cycling Mljet island and National Park

Croatia

Another beautiful day of cycling. This was a lot flatter than the "triple threat" cycling so I think would be appropriate even for folks who aren't that active. The little island/monastery in the center of the park was a special treat!

Quality of Experience

Guides, Drivers and Staff

Transport

Pelješac peninsula and Ston- triple atraction.

Croatia

My favorite day of our trip. A morning hike over the walls of Ston, followed by a tour of an oyster farm and eating oysters fresh out of the water, and the crowning jewel of a ~20 mile bike ride through the most beautiful wine country imaginable. There was a part of the bike ride where we rode through a tunnel and came out onto the shore - the transition from the dark tunnel to the sun dazzling off the Adriatic was something I will never forget. It was so beautiful that I cried.

Quality of Experience

Guides, Drivers and Staff

Transport

Dubrovnik and Elaphiti islands - Lopud and Koločep private boat trip

Croatia

Wonderful! Like spending the day out on the boat with a friend. Robi let us choose where to go and what to do - a wonderful day on the water!

Quality of Experience

Guides, Drivers and Staff

Roberto

Transport

We had a wonderful trip in Morocco, specifically Casablanca, Rabat, Fez, and Marrakesh (as well as a desert camp experience we booked separately due to friends’ recommendations). Megan was easy to work with during the planning stage, and then she arranged for terrific drivers and guides throughout the trip, especially Nourdine who went above and beyond to help us navigate from Casa to Rabat to Fez and while in Fez, and Kamal who shared his depth of knowledge of language, Morocco, and Fez in an impactful manner. We would highly recommend working with KimKim/Megan and visiting the Hassan II mosque in Casa, spending at least one night in Rabat (which we wished we had as Megan suggested instead of in Casa), and spending two full days in Fez; it’s hard to imagine skipping Marrakesh while touring Morocco, but it was our least favorite city, because we found it very touristy and didn’t see anything unique or special after all the prior tours.