Kimkim Trip Reviews

4.8
Based on 20,192 ratings
Read 20,192 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Huyen had been very responsive, attending our...
Vietnam | Jan 10 - Jan 26, 2024

parimal
parimal p.
San Antonio, TX | Reviewed on Jan 28, 2024
Huyen had been very responsive, attending our requests quickly. She was easy to communicate with. She made sure that our expectations are met. During the planning stage she heard us well and proposed the itinerary which we enjoyed very much.
All guides were quite good with Mr. Bao in Central Vietnam region and Mr. Chen in Cambodia were outstanding. All guides tried to explain clearly and in depth.
Read more

Huyen had been very responsive, attending our requests quickly. She was easy to communicate with. She made sure that our expectations are met. During the planning stage she heard us well and proposed the itinerary which we enjoyed very much.
All guides were quite good with Mr. Bao in Central Vietnam region and Mr. Chen in Cambodia were outstanding. All guides tried to explain clearly and in depth.

Hotel Reviews
Acoustic Hotel & Spa
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alagon D'antique Hotel & Spa
Ho Chi Minh City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Anjali by Syphon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Can Tho Ecolodge
Can Tho
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thanh Lich Royal Boutique Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Laluna Hoi An Riverside Hotel & Spa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Indochina Sails

The rooms were great. The checking in and out process was very smooth. The meals were very good with couple of options and variety. The staff was helpful and responsive.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hanoi City Tour
Hanoi City Tour
Hanoi

Good overview of the old town and culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
On the first day the vehicle had little legroom. The vehicle was replaced with relatively more legroom. The vehicle had running board, which was narrow making getting out and in challenging and risky. Though a stepstool was requested to help the situation, it was not provided.
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Jan 30, 2024

Dear Parimal and the entire team,
Thank you sincerely for choosing Kimkim and placing your trust in us. It brings me immense joy to learn that your group enjoyed a wonderful trip and were pleased with our services. I eagerly anticipate the opportunity to welcome you and your family members back to Vietnam soon.
Wish you all the best,
Best regards,
Huyen Nghiem (Ms)

Absolutely recommend!
Sri Lanka | Jan 15 - Jan 24, 2024

T
Tiffany S.
Altoona, PA | Reviewed on Jan 28, 2024
We had an absolutely incredible time in Sri Lanka! The hotels that Dhanushka suggested were really lovely, and we had some super memorable experiences including whale watching, staying in a tree house accomodation, staying in a beehive-like accomodation and picking our own tea! Dhanushka was always extremely quick to respond and answered all of our questions. Our guide and driver Mahendra was really helpful and accommodating—considering how much time you spend with the guide it’s really... Read more

We had an absolutely incredible time in Sri Lanka! The hotels that Dhanushka suggested were really lovely, and we had some super memorable experiences including whale watching, staying in a tree house accomodation, staying in a beehive-like accomodation and picking our own tea! Dhanushka was always extremely quick to respond and answered all of our questions. Our guide and driver Mahendra was really helpful and accommodating—considering how much time you spend with the guide it’s really important to get someone great and we definitely did! Would definitely recommend booking this trip. There is so much incredible nature to see in Sri Lanka, with so much diversity! Coming from the United States, it was a bit of an adjustment that planning and time are viewed a bit differently (ie very common for trains to be late, certain smaller aspects of the trip are planned on the go rather than in advance) so for a western traveler it’s important to have a bit of a flexible mindset..but the experiences you will get in return are all very worth it!

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Jan 28, 2024

Hello Tiffany,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Best Colombian Adventure with KimKim and the amazing Margarita Moreno
Colombia | Dec 8 - Dec 17, 2023

Said
Said J.
Ashburn, VA | Reviewed on Jan 28, 2024
I returned to Cartagena, Medellin, and Bogota with the incredible package by KimKim, a travel agency that truly understands the art of crafting unforgettable experiences. What made this trip truly exceptional was the outstanding service provided by their dedicated travel agent, Margarita Moreno. From the moment we began planning our adventure, Margarita's expertise and commitment to ensuring our satisfaction shone through. Our group consisted of high-profile, spontaneous world... Read more

I returned to Cartagena, Medellin, and Bogota with the incredible package by KimKim, a travel agency that truly understands the art of crafting unforgettable experiences. What made this trip truly exceptional was the outstanding service provided by their dedicated travel agent, Margarita Moreno.

From the moment we began planning our adventure, Margarita's expertise and commitment to ensuring our satisfaction shone through. Our group consisted of high-profile, spontaneous world travellers with changing unique plans and demands, and Margarita not only met but exceeded every expectation.

One of the standout features of KimKim's service was the seamless customization of our itinerary. Margarita listened attentively to our preferences and meticulously curated an itinerary that perfectly balanced cultural exploration, relaxation, and adventure. The result was a journey that felt tailor-made for us, providing an authentic and immersive experience in each city.

What truly set Margarita apart, however, was her unwavering dedication to going above and beyond her duties. I was very impressed, when in Medellin we commissioned a large format artwork, and Margarita took it upon herself to shipped to us in USA. The fact that she went the extra mile to coordinate the shipping speaks volumes about her commitment to ensuring our satisfaction and creating lasting memories.

Throughout the trip, Margarita's attention to detail, extensive local knowledge, and proactive communication made everything effortless. From organizing private tours to recommending hidden gems, she demonstrated a level of professionalism and personalization that truly set KimKim apart.

The accommodations selected for us were not only luxurious but also strategically located, allowing us to immerse ourselves in the local culture and vibrant atmospheres of Cartagena, Medellin, and Bogota. Every day felt like a new adventure, and we owe much of that to Margarita's thoughtful planning.

Local specialist: Margarita Moreno
Margarita
Margarita Moreno
Local specialist in Bogota | Replied on Jan 30, 2024
Dear Said!
I am deeply moved and grateful for your kind words. It was an absolute pleasure to work on this travel plan for you and your companions. To value and enjoy the experience in Colombia is the greatest reward for me.
Every detail planned, every recommendation made, and every effort put forth, I always did it with my heart, aiming to create memorable moments for you and your group. Knowing that your trip was everything you hoped for and more fills me with happiness and pride. The... Read more

Dear Said!
I am deeply moved and grateful for your kind words. It was an absolute pleasure to work on this travel plan for you and your companions. To value and enjoy the experience in Colombia is the greatest reward for me.

Every detail planned, every recommendation made, and every effort put forth, I always did it with my heart, aiming to create memorable moments for you and your group. Knowing that your trip was everything you hoped for and more fills me with happiness and pride.

The opportunity to organize a journey that reflected exactly what you dreamed of, adapting to your unique styles and preferences, was a wonderful challenge. I am thrilled that you enjoyed the culture, relaxation, and adventures that Colombia has to offer.

My commitment is always to go above and beyond to ensure that every aspect of your trip is perfect.

I am looking forward to having the opportunity to personally welcome you on your next visit to Colombia. It will be an honor to show you the beauty and richness of our country again and to organize another trip that exceeds your expectations.

Remember that you are always welcome in Colombia, and it will be my pleasure to make your dream journey a reality once again.

With affection and gratitude,
Margarita

All was good until the last transfer with Rid...
Costa Rica | Jan 20 - Jan 26, 2024

G
Ghada E.
Miami, FL | Reviewed on Jan 27, 2024
All was good until the last transfer with Ride CR. The bus arrived 2.5 hours late and the office kept on lying and saying it will arrive in 10min. At the end it turned out that the office have the driver the wrong address… the office will start talking to us and suddenly will hang up on us. Very rude. Read more

All was good until the last transfer with Ride CR. The bus arrived 2.5 hours late and the office kept on lying and saying it will arrive in 10min. At the end it turned out that the office have the driver the wrong address… the office will start talking to us and suddenly will hang up on us. Very rude.

Hotel Reviews
Sleep Inn Hotel Paseo Las Damas
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

Clean and nice beach

Authenticity & Character
Offering some ice. You have to walk to the reception every time you need towels
Location
Staff
Helpful when we had an issue with the shuttle
Cleanliness & Comfort
San Bosco Inn
Fortuna

Location is great, hotel is basic

Authenticity & Character
Location
Walking distance to the downtown
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Guide very knowledgeable but cannot see the animals with bare eyes
Transport
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna

You cannot see the volcano

Quality of Experience
Food
Better food
Guides, Drivers and Staff
Guide very kindly
Transport
Zip-Lining Tour
Zip-Lining Tour
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 29, 2024

Hi Ghada,

Thank you so much for taking the time to leave us a rating, that is very important to us as this is the best way for us to improve the service that we offer and make adjustments about the local tour operators, hotels, and/or transportation companies we work with.

We presented a formal complaint to the transportation company for the unacceptable service that you received that day and requested a refund for that service, I will be in touch with you directly about how the process is going.

Regards,
Randall

North Vietnam
Vietnam | Dec 28 - Jan 1, 2024

Aoife
Aoife H.
Germany | Reviewed on Jan 27, 2024
Nice stay in Vietnam! We packed our days as much as possible with Hanoi, Ha Long Bay cruise and Nihn Bin. The highlights was the street food tour in Hanoi, the scenery and boat trips in Ha Long Bay and the picturesque views of Nihn Bin! Read more

Nice stay in Vietnam! We packed our days as much as possible with Hanoi, Ha Long Bay cruise and Nihn Bin. The highlights was the street food tour in Hanoi, the scenery and boat trips in Ha Long Bay and the picturesque views of Nihn Bin!

Hotel Review
Tam Coc Ricefield Resort
Ninh Binh

Very nice hotel and rooms, friendly family staff, very good food! The place is a bit out of town but we enjoyed this aspect of the hotel, we felt nicely immerse in nature.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hanoi Street food walking tour
Hanoi Street food walking tour
Hanoi

We had 5 savoury dish and 2 desserts - everything was tasty! Our favority was the dry pho and the coconut ice cream with fresh fruits.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Dat Nguyen
Dat
Dat Nguyen
Local specialist in Hanoi | Replied on Feb 03, 2024

Dear Aoife,

Thank you so much for your kind review! We are so glad to hear that you have enjoyed your trip to Northern Vietnam with us. Once again, thank you so much for trusting us on your trip and we hope to welcome you again to Vietnam or any other Southeast Asia countries in the future <3

Wish you all the best,
Dat
Realistic Asia

Perfect first family trip! ❤️🇻🇳
Vietnam | Oct 21 - Nov 6, 2023

S
serlina w.
Australia | Reviewed on Jan 27, 2024
We travelled to Vietnam as a family of four that included our 4 and 2 year old daughters. The whole process was so well thought out by our travel agent, Minh. He was an absolute pleasure to deal with and nothing was too much trouble. Communication was smooth and available for the duration of our entire trip on WhatsApp. A few hiccups along the way that was dealt with smoothly and efficiently. Minh checked in from time to time during our trip in Vietnam and that was greatly appreciated -... Read more

We travelled to Vietnam as a family of four that included our 4 and 2 year old daughters. The whole process was so well thought out by our travel agent, Minh. He was an absolute pleasure to deal with and nothing was too much trouble. Communication was smooth and available for the duration of our entire trip on WhatsApp.

A few hiccups along the way that was dealt with smoothly and efficiently. Minh checked in from time to time during our trip in Vietnam and that was greatly appreciated - especially knowing it was our first time travelling abroad with young children. The activities were well thought out and very manageable for everyone.

The guides we had were wonderful, Bobby in Hanoi were great with our children. So much so that they were sad when we had to move on to a different city and wanted him to come with us! All the guides we had were so patient, knowledgeable and localised. We had Ben for one day in HCM and really enjoyed his food recommendations including a visit to the Maison chocolate shop that wasn’t on the itinerary!

Special mention for Mr Hai who took us down the Mekong Delta. He felt more like an enthusiastic uncle than a tour guide and very generously shared his own experience of growing up in the area. We really enjoyed our time with him and his patience with our girls.

I would recommend working with Minh and his agency with no hesitation. Thank you so much for making our trip so memorable. Your professionalism, patience and kindness is much appreciated.

Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Feb 04, 2024

Thank you for the wonderful feedback, Serlina. I wish I could have taken my family on a "date" with your lovely family. I think you were really brave to bring the little kids to Vietnam for a vacation, and it's fantastic to know that the whole family had a memorable trip with all the experiences here with us. I will definitely share this with my team so they also know how much Serlina's family appreciates their efforts and enthusiasm! Once again, thank you very much and I hope to welcome your family to Vietnam as soon as possible.

All my best,
Minh

Finland in November 2023
Finland | Nov 3 - Nov 16, 2023

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Graham P.
Australia | Reviewed on Jan 27, 2024
Moonika organized a two week tour of Finland during November 2023. The weather was unseasonably cold which added to our experiences. Moonika arranged a variety of adventures ranging from Ice floating, Husky slay rides, Aurora viewings, Walks to frozen waterfalls and lakes, A Lappish workshop visit, City tours, all of our accommodation and most meals, transport between destinations, a zoo visit, a museum visit, etc.
The trip went seamlessly and allowed us to see some wonderful...
Read more

Moonika organized a two week tour of Finland during November 2023. The weather was unseasonably cold which added to our experiences. Moonika arranged a variety of adventures ranging from Ice floating, Husky slay rides, Aurora viewings, Walks to frozen waterfalls and lakes, A Lappish workshop visit, City tours, all of our accommodation and most meals, transport between destinations, a zoo visit, a museum visit, etc.
The trip went seamlessly and allowed us to see some wonderful sights.
Moonika was professional in her service and attention to detail. We had a wonderful experience and look forward to using KimKim and Moonika for future travels.
Thank you again
Karen and Graham
Australia

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Jan 27, 2024

Hello Karen and Graham,

Thank you very much for a nice review. I'm glad to hear you had a good time and enjoyed your activities. We'd be more than happy to help you plan another trip in the future.

All the best,
Moonika

A memorable trip to Argentina and Chile
Argentina | Jan 7 - Jan 26, 2024

B
Barb N.
Canada | Reviewed on Jan 27, 2024
A memorable trip to Argentina and Chile Many memorable experiences including Iguazu Falls, a dinner experience in Buenos Aires at a Gabriela and Pierre's home, Recoleta cemetery and Grand Splendid book store in Buenos Aires, and Gabriel’s dinner experience (Rancho Aparte) and Perito Moreno Glacier in El Calafate. Excellent excursions in San Pedro de Atacama. Enjoyed walking the artistic streets of Valparaiso. Read more

A memorable trip to Argentina and Chile

Many memorable experiences including Iguazu Falls, a dinner experience in Buenos Aires at a Gabriela and Pierre's home, Recoleta cemetery and Grand Splendid book store in Buenos Aires, and Gabriel’s dinner experience (Rancho Aparte) and Perito Moreno Glacier in El Calafate. Excellent excursions in San Pedro de Atacama. Enjoyed walking the artistic streets of Valparaiso.

Hotel Reviews
Blanca Patagonia Boutique Inn and Cabins
El Calafate, Santa Cruz

Location was a ways out of the town core. Very windy so not easy to walk into town. Rooms not in the main building were good for people able to bring in good to cook but a bit dated. Bed was in the loft upstairs. TV did not work. Breakfast staff was friendly. Food basic. For dinner, space is limited. Nice view from the deck. Most places provide box breakfasts for free if you leave before breakfast but this place charges. They also charge for box lunches which is fine but the price seems high though I don’t know what is provided.

Authenticity & Character
Location
A shuttle to the town centre and back.
Staff
Cleanliness & Comfort
Casa Solcor
San Pedro de Atacama

Great ambience and staff. Wilson was fabulous. All staff were friendly. “This is your home” mantra allows you to have wine and beer and yogurt , juice, fruit and filtered water all day long.

Authenticity & Character
Location
Cleanliness & Comfort
Luciano K Hotel
Barrio Lastarria, Santiago

Good location. Helpful reception staff. Allowed early partial breakfast or boxed breakfast if leaving early. Floors of the room were dirty. Both times we were there, slippers and dressing gowns were provided. Toilet paper was not filled after the first night both times we were there. You have to put the sign out to make up room or your room won’t be attended to. Can only use YouTube to get old English news.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sheuen Patagonia
Puerto Natales

Good location and friendly reception and breakfast staff, Wish they had a safe in the room. Also they don’t make up rooms until after the third night. They charge to change towels. Before that.

Authenticity & Character
Location
I
Staff
Cleanliness & Comfort
Palo Santo Hotel
Buenos Aires

Great location. Excellent staff at reception, especially Jose and Adrian. Breakfast staff were wonderful. Dinner in the restaurant was excellent. Comfortable room.

Authenticity & Character
Location
Easy walking distance to many sites
Staff
All staff were personable and helpful
Cleanliness & Comfort
La Reserva Virgin Lodge de Selva by DON
Puerto Iguazú

Unique location and ambience. With it being a ways from the town, there was no opportunity to exchange money or eat elsewhere unless you hired a taxi, Wish the breakfasts were available a half hour earlier as pickups for excursions made it very rushed.

Authenticity & Character
Rustic rooms with outdoorsy feel.
Location
Access to town. Perhaps a shuttle bus a couple of times a day.
Staff
Reception guy when we arrived was personable.
Cleanliness & Comfort
Activity Reviews
Moon Valley and visit to a local community
Moon Valley and visit to a local community
San Pedro de Atacama

I would have preferred to have breakfast at the hotel and start the tour later (others felt the same way). Because all the tours started so early, we missed having breakfast at the hotel though it was included. Felt the breakfast on the tour was a time filler and a lot of time standing around while the breakfast was being set up. Enjoyed the things we saw on this tour. Guide was good.

Lagunas altiplánicas and Socaire village
Lagunas altiplánicas and Socaire village
San Pedro de Atacama

Good guide. Lagunas were beautiful. If you were short on time in San Pedro de Atacama, this would be the tour to skip.

Lagunas Cejar, Tebenquinche and Ojos del Salar
Lagunas Cejar, Tebenquinche and Ojos del Salar
San Pedro de Atacama

Outstanding guide. Interesting tour. Good to swim in the lagoon. Nice cocktails and appetizers at the end. Glad this tour was our first one in the area. Nice set up for the rest of our time in the area.

Santiago Walking Tour
Santiago Walking Tour
Santiago

Guide was okay (he had a cold so was sniffing and runny nose most of the time so we were trying not to catch it from him). Santiago was not our favourite city but we saw the major things.

Free day in Santiago
Free day in Santiago
Santiago

We enjoyed walking around and going up San Cristobal Hill both via funicular and sky ride (teleferico). Tried to walk down but couldn't find the path despite locals trying to help. Unfortunately security staff could not help and had blocked off a pathway.

Grey Glacier Full Day Tour
Grey Glacier Full Day Tour
Argentina

Instructions were not clear to others on timing and how to get to the boat as the driver did not speak English. Luckily, we knew where to go as we had been down to the beach on the previous day tour. Plus I had read it was a 40 minute walk. Unfortunately two of the people on the bus were slow and the boat was held up 15 minutes until they got to the boat. Glad the boat waited for them but they should have been advised of the time frame to get to the boat and proper instructions. Good experience to see the glacier. Not a wow but okay trip. Walking back we offered to help the slow people. It was very windy and difficult to walk back from the boat along the beach even if in good shape. Too bad the boat didn't have options to get people to and from the boat if they needed assistance or perhaps it was the fault of the instructions in not explaining the physical condition people needed to be in though I expect these two people figured they didn't need it. He was always late getting on the bus and not respectful of others time in a number of circumstances of the day.

Free evening in the city
Free evening in the city
Buenos Aires

We just wondered around the hotel area as we had no plans after arriving later in the afternoon. Didn't feel comfortable with walking at night too much as didn't have a feel for the area. Driver from the airport got lost so took extra time to get to the hotel.

Family dinner in Calafate
Family dinner in Calafate
El Calafate

Gabriel’s dinner was a highlight of our trip. Unique experience. Fabulous food and drink. The soup and lamb dishes were so tasty. Great conversation with the others there.

Quality of Experience
Food
Everything was outstanding.
Geysers del Tatio
Geysers del Tatio
San Pedro de Atacama

Enjoyed the tour. Interesting to see the geysers. Guide was good. Food was good.

Tour to Valparaiso
Tour to Valparaiso
Santiago

Great city snd enjoyed the colourful streets. But not impressed with the guide. Tour started at 9:39 and ended at 3:45 with about an hour and a half lunch spot. Tour guide , Filipe, had his lunch and a couple of glasses of wine on us. Not impressed that he didn’t offer to pay for his own. We gave a smaller tip to him but still felt we needed to give hime something. Not a lot more of added info compared to most tours. We could have walked around exploring on our own. The driver both ways was outstanding. He was the best driver of the whole trip. He made an effort to give us info often using the translation app. And he gave us little Chilean flags as a memento of our trip to Chile.

Quality of Experience
The guide
Transport
Driver was excellent. Guide was not good.
Full day Torres del Paine
Full day Torres del Paine
Argentina

Unfortunately the weather was raining for the whole day but we could see how spectacular it would be to see it on a better day. Luckly, I was able to get pictures from someone I met when we did the Grey's Glacier day as she was doing this tour the day after that. But highly recommend this tour. Guide and driver were good. The driver was an amazing photographer so great to see his pictures of the area.

Quality of Experience
Guides, Drivers and Staff
Driver was excellent. Appreciate seeing his photos as mentioned above.
Transport
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
El Calafate

Did not find the Estancia visit worthwhile but the visit to the Perito Moreno Glacier was good. The small boat ride out to the glacier seemed like a time filler by going a long about way plus it was not great as the water was very rough. The description we had did not advise we would be in a very small boat that bounced along the waves and had water flowing in. Luckily there was four us plus our guide and the two people handling the boat. It could have handled two more people but that would not have been great. Once we got to the glacier it was okay. Good to take photos from the small boat there. I would have found it more enjoyable just driving to the glacier with a stop where we saw other boats going to the glacier and going to the glacier by boat there (we just landed there). It would have been smoother and shorter so not wasting time. The actual visit to the Perito Mereno Glacier walkways was excellent.

Quality of Experience
See comments above
Food
The food was excellent at the Estancia but as mentioned would have preferred avoiding the Estancia visit.
Guides, Drivers and Staff
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires

Excellent guide who provided good info and history of the area. Loved seeing the Grand Splendid Bookstore. We walked back to the hotel after being dropped off there.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour: Palermo & Recoleta
Walking tour: Palermo & Recoleta
Buenos Aires

Recoleta is a must see. Enjoyed walking the streets getting to Recoleta. Plus had some bonus visit to a museum that the guide was surprised that we lucked out when we were there and initiated conversation with the curator who opened it up for us. We walked the area back to the hotel so went through the rose gardens and parks on our own which was interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

The Brazil side was far more spectacular than the Argentina side of the falls. Excellent guide and experience. The trip was well organized and accommodated people doing the helicopter ride. We were going to the airport after the tour so the tour company juggled all the various itineraries of the travellers and managed the border crossings well too.

Quality of Experience
The views on the Brazil side were amazing. More memorable than the Argentina side.
Guides, Drivers and Staff
Excellent driver to the airport!!!!
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina

The Falls were excellent to see and walk the walkways. Highly recommend the tour. The guide not great. Wish more information was provided and there was a lot of wasted time that could have been utilized elsewhere. Perhaps some of this time was due to Devils Throat not being accessible. Plus juggling the group when some did the boat ride and others didn't - rather than wasting time eating and waiting around, we could have just gone back to the hotel.

Quality of Experience
Organization of the tour
Guides, Drivers and Staff
See comments above
Transport
Experiencia Boedo, an evening with a porteñian family
Experiencia Boedo, an evening with a porteñian family
Buenos Aires

This was one of the highlights of our trip. Graciela and Pierre gave us an interesting tour of Boeda with a stop for drinks at a characteristic bar. Then hosted us at their home and showed us how to make empanadas and we had a fabulous dinner and great conversation. Plus they gave us gifts to take home.

Quality of Experience
Food
Everything was fabulous
Guides, Drivers and Staff
Transport
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Apr 20, 2024
Dear Barb We want to express our heartfelt thanks for taking the time to share your testimonial about your recent trip to Argentina and Chile. It brings us great joy to know that you enjoyed all the destinations and various experiences that you encountered. We greatly appreciate your detailed feedback on the hotels. Learning that you noted aspects such as service and attention to detail, including breakfasts, is crucial for us. We strive to provide exceptional travel experiences, and your... Read more

Dear Barb

We want to express our heartfelt thanks for taking the time to share your testimonial about your recent trip to Argentina and Chile. It brings us great joy to know that you enjoyed all the destinations and various experiences that you encountered.

We greatly appreciate your detailed feedback on the hotels. Learning that you noted aspects such as service and attention to detail, including breakfasts, is crucial for us. We strive to provide exceptional travel experiences, and your feedback helps us improve and ensure excellence in our services.

Your participation is not only valuable to us but can also guide future travelers in choosing their destinations and accommodations. We sincerely appreciate your contribution.

We hope you continue to enjoy your future travels and have many more adventures to discover.

Thank you again for trusting us, and may your travels continue to bring you joy!

Best regards,
Agustina

Costa Rica❤️
Costa Rica | Jan 10 - Jan 19, 2024

Bela
Bela D.
Hungary | Reviewed on Jan 26, 2024
Witman was great and helpful always. Everything has gone due to the scheduled plan, if not he corrected quickly, thx Read more

Witman was great and helpful always. Everything has gone due to the scheduled plan, if not he corrected quickly, thx

Hotel Review
Hotel Costa Verde
Manuel Antonio

The location of the hotel is amazing but it really needs renewal and more friendly staff at the frontdesk.

Authenticity & Character
Location
Staff
Kindness
Cleanliness & Comfort
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Feb 28, 2024

Hello Bela,
Thank you very much for your feedback!
I have shared your comments with Wilman and the staff at Hotel Costa Verde.

Pura Vida!
Charlotte

First time trip to Vietnam and it was great. ...
Vietnam | Jan 15 - Jan 24, 2024

Kimberly
Kimberly A.
Hampton, NE | Reviewed on Jan 26, 2024
First time trip to Vietnam and it was great. Trip itinerary: Hanoi, Ha Long Bay, Hue, Hoi An, Ho Chi Minh.
It was the right amount of time and covered the major tourist destinations.
Hanoi highlights: tour guide Jade and street food tour; hotel receptionist- Carmen(?). She was super nice and friendly
Ha Long Bay highlights: awesome. The cave tour was a highlight and accommodations were great. Hue highlights: the hotel (El dorado)!was AWESOME and I wish that was the... Read more

First time trip to Vietnam and it was great. Trip itinerary: Hanoi, Ha Long Bay, Hue, Hoi An, Ho Chi Minh.
It was the right amount of time and covered the major tourist destinations.
Hanoi highlights: tour guide Jade and street food tour; hotel receptionist- Carmen(?). She was super nice and friendly

Ha Long Bay highlights: awesome. The cave tour was a highlight and accommodations were great.

Hue highlights: the hotel (El dorado)!was AWESOME and I wish that was the standard for all of my hotels on the trip. Good tour of Imperial City

Hoi An highlights: easy to get around the city. Had a couple of pants made for me in one day at The Vy. Amazing fit and great quality. The cooking class and Market tour was also a GREAT experience.
Negative: incredibly crowded and sort of chaotic at night market time. People should know in advance.

Ho Chi Minh highlights: Tyson was an amazing, knowledgeable guide and driver for the Vespa city tour.
Negative: hotel issues with weak/slow internet access and television reception.

Overall, trip was wonderful and looking back, I like the central and northern parts of Vietnam more than Ho Chi Minh. Next visit, I will have a better idea of what to expect and ask for as I seek to explore northern Vietnam and Cambodia.

Hotel Reviews
Adora Art Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silkotel Hoi An
Hoi An
Eldora Hue
Hue
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Doris Cruise
Cleanliness & Comfort
Dal Vostro Hotel & Spa
Hanoi

Carmen(?) the manager or receptionist ( don’t remember exactly her role) was exceptional.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vespa Insider Tour - Half Day
Vespa Insider Tour - Half Day
Ho Chi Minh City
Quality of Experience
Food
Transport
Hanoi City tour - Joint in tour
Hanoi City tour - Joint in tour
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An Local Market, Basket Boat, Fishing & Cooking Experience
Hoi An Local Market, Basket Boat, Fishing & Cooking Experience
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Deluxe Hue Sightseeing Full Day Tour - Join tour
Deluxe Hue Sightseeing Full Day Tour - Join tour
Hue
Quality of Experience
Guides, Drivers and Staff
Hanoi - Halong bay - Lan Ha Bay ( Doris cruise)
Hanoi - Halong bay - Lan Ha Bay ( Doris cruise)
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Street Food Walking Tour
Hanoi Street Food Walking Tour
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Jade was an excellent guide
Lan Ha Bay – Dark & Bright Cave – Ha Long Bay ( Doris cruise)
Lan Ha Bay – Dark & Bright Cave – Ha Long Bay ( Doris cruise)
Ha Long Bay
Quality of Experience
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Feb 14, 2024

Dear Kimberly,

Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy about your holiday! Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.
Thanks for your kind words about Jade, Tyson, and Carmen. I will pass them your words. They will be happy and miss you.
We’re very grateful for customers like you and hope to see you again.

From Vietnam with loves
Hien

Flawless
Peru | Jan 20 - Jan 25, 2024

J
Joseph P.
Chicago, IL | Reviewed on Jan 26, 2024
This is the second time we’ve used KimKim and both trips we’re flawless. All guides were professional, punctual and responsive. For our last trip, our contact person in Peru, Kristy, responded to all our emails thoroughly and in a timely manner. The excursions were as described, without exaggeration. Read more

This is the second time we’ve used KimKim and both trips we’re flawless. All guides were professional, punctual and responsive. For our last trip, our contact person in Peru, Kristy, responded to all our emails thoroughly and in a timely manner. The excursions were as described, without exaggeration.

Hotel Reviews
El Mapi by Inkaterra
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Antigua Casona San Blas
Cusco
Authenticity & Character
Hotel has and old charm and character
Location
10 minute walk from the main square.
Staff
Cleanliness & Comfort
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Feb 01, 2024

Thank you so much for your review, Joseph! I am so glad you enjoyed your time in Peru. It was a pleasure helping you navigate your time here. We look forward to staying in touch for any future trips. Take care!

Patagonia
Patagonia | Jan 14 - Jan 19, 2024

Kasia
Kasia P.
United Kingdom | Reviewed on Jan 26, 2024
Everything, from the very first planning until the execution went very smoothly and easy. Thank Emi for your time, quick responses and everything. I will definitely contact you again when I will be planning my next trips. Read more

Everything, from the very first planning until the execution went very smoothly and easy. Thank Emi for your time, quick responses and everything. I will definitely contact you again when I will be planning my next trips.

Activity Reviews
Full day Hiking Base Las Torres - 20km approx
Full day Hiking Base Las Torres - 20km approx
Puerto Natales

Great hike, beautiful views.

Quality of Experience
Amazing
Food
Best salmon (gluten free) sandwich I have ever had!
Guides, Drivers and Staff
Lovely, committed guide
Transport
Big Ice Trek
Big Ice Trek
El Calafate

Amazing trip. Highly recommended.

Quality of Experience
A hike on the glacier was a great thing to do.
Food
Guides, Drivers and Staff
Fantastic guides
Transport
Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Replied on Jan 26, 2024

Dear Kasia,
Thank you so much for your kind feedback! I'm very happy to hear that your entire experience, went smoothly. It was my pleasure assisting you every step of the way.
I look forward to assisting you with your future trips.
All the best!
Emi

We loved our trip to Morocco!
Morocco | Dec 26 - Jan 2, 2024

E
Elizabeth G.
Wake Forest, NC | Reviewed on Jan 26, 2024
We loved our trip to Morocco!
*Yassine is a smart guide, an excellent driver, and a kind human!
*We really enjoyed our dinner in Siad's home in Fez. His two sons were a delight to talk to and so sweet playing guitar and singing together for us!
*We loved our stays in the riads:
--Riad Salam Fes is so beautiful and the hammam experience there is amazing
--Palais Sebban was more beautiful still, and our New Year's Eve show, celebration, and dinner there was so much fun and a night to...
Read more

We loved our trip to Morocco!
*Yassine is a smart guide, an excellent driver, and a kind human!
*We really enjoyed our dinner in Siad's home in Fez. His two sons were a delight to talk to and so sweet playing guitar and singing together for us!
*We loved our stays in the riads:
--Riad Salam Fes is so beautiful and the hammam experience there is amazing
--Palais Sebban was more beautiful still, and our New Year's Eve show, celebration, and dinner there was so much fun and a night to remember forever
* Our camel ride out into the desert at sunset and night at the Tiziri Luxury Eco Camp was every bit the amazing highlight we had hoped for. Wish we had stayed 2 nights there.
Thank you to the KimKim team for organizing such a wonderful and meaningful trip for our family.

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Jan 26, 2024
Dear Elizabeth, Thank you so much for taking the time to share your delightful experience of your trip to Morocco! We are thrilled to hear that your journey was filled with memorable moments and that Yassine played a crucial role in making it exceptional. It warms our hearts to know that the dinner at Siad's home in Fez was a special highlight, with his sons adding a charming touch to the evening with their guitar and singing. It sounds like you had a truly authentic and enjoyable cultural... Read more

Dear Elizabeth,

Thank you so much for taking the time to share your delightful experience of your trip to Morocco! We are thrilled to hear that your journey was filled with memorable moments and that Yassine played a crucial role in making it exceptional.

It warms our hearts to know that the dinner at Siad's home in Fez was a special highlight, with his sons adding a charming touch to the evening with their guitar and singing. It sounds like you had a truly authentic and enjoyable cultural experience.

Your appreciation for the riads, especially the beauty of Riad Salam Fes and the outstanding experience at Palais Sebban, is wonderful to hear. We're glad the New Year's Eve celebration at Palais Sebban was a night to remember, filled with joy and fun.

The camel ride into the desert at sunset and your stay at Tiziri Luxury Eco Camp being a highlight exceeded your expectations is fantastic news. We understand the desire to extend your stay there, as these unique experiences are truly once-in-a-lifetime.

We appreciate your kind words about our team at KimKim. It brings us great satisfaction to have been a part of organizing a wonderful and meaningful trip for your family. Your satisfaction is our ultimate goal, and we're delighted to have met and exceeded your expectations.

Thank you once again for choosing KimKim for your Moroccan adventure. We hope these cherished memories will stay with you for a lifetime, and we look forward to the opportunity to assist you in creating more amazing travel experiences in the future.

Safe travels!
Abdel

A Perfect Experience - Start to Finish I ca...
Morocco | Jan 6 - Jan 16, 2024

Z
Zenia Z.
Denver, CO | Reviewed on Jan 26, 2024
A Perfect Experience - Start to Finish I can't say enough good things about our experience with Morocco Immersion Tour and Adventures and, in particular, Sharon. From our first conversation she was nothing but available, responsive, and attentive in her planning of our entire trip. We had ideas of stops for the trip, but didn't have a full picture in mind. She took the time to lay out a trip plan, had us weigh in, and tweaked accordingly. She answered any and all questions (of which I had... Read more

A Perfect Experience - Start to Finish

I can't say enough good things about our experience with Morocco Immersion Tour and Adventures and, in particular, Sharon. From our first conversation she was nothing but available, responsive, and attentive in her planning of our entire trip. We had ideas of stops for the trip, but didn't have a full picture in mind. She took the time to lay out a trip plan, had us weigh in, and tweaked accordingly. She answered any and all questions (of which I had many) and prepared a packing list / materials ahead of our departure so that we knew exactly what to pack and were prepared. We felt so confident that this trip was going to be great - before we even left - because of her planning and support.

The trip itself did not disappoint. The itinerary was so well-timed. Our tour took us beyond the city and into more rural areas, through different landscapes, and gave us the chance to see more of Morocco than we ever would have found on our own. Our hotels were all beautiful. Our tour guides at each city or point of interest were phenomenal - experts on the area and great communicators. And I would be remiss if I didn't call out our guide for the trip - Omar - who drove us around the whole country, made sure we always had everything we needed, that we were enjoying yourselves, and taught us so much (including introducing us to Moroccan and Amazigh music).

10/10 would recommend Morocco Immersion Tours & Adventures, Sharon, and her extended team. They will not disappoint!

Hotel Reviews
Riad Farouzi Fes
Fes

Beautiful accommodations and a great location. However, the best part was the service. Badr was available for anything we needed, including preparing the most amazing breakfasts - eggs, pastries, juice, and the best mint tea we had on our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chez Ichou
Dades Gorge

This hotel was dreamy. The room was beautiful, overlooking the mountains. We had the most amazing meals - be it breakfast or the four-course dinners by the fireplace. The staff was so friendly and available for whatever we needed. I would highly recommend and would definitely book again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Jan 29, 2024

Hi Zenia and Zac!

We are so happy that you had a wonderful experience in Morocco from the start (planning with me) until the end (with the wonderful Omar)! We hope that this will be the first trip of many as there is so much more to explore and we, of course, look forward to working with any of your friends and family that decide to visit us.

Keep in touch and thanks for trusting us with your trip!
Sharon, Omar, and the rest of the Morocco Immersion family

Great Sampler for First Trip to Costa Rica
Costa Rica | Jan 13 - Jan 24, 2024

christy
christy l.
Saint George, UT | Reviewed on Jan 26, 2024
This was our first trip to Costa Rica so we didn't know anything. I liked going back and forth with Randall about ideas and options. We chose 4 nights at the very high end Amor Arsenal which we loved the most, then 2 nights at Hotel Belmar in Monteverde which was a cool old hotel with amazing views, and then 3 nights at Arenas Del Mar at Manuel Antonio. We opted for the small room at Arenas Del Mar and were disappointed with that - it was really too small. Because we got in so late on... Read more

This was our first trip to Costa Rica so we didn't know anything. I liked going back and forth with Randall about ideas and options. We chose 4 nights at the very high end Amor Arsenal which we loved the most, then 2 nights at Hotel Belmar in Monteverde which was a cool old hotel with amazing views, and then 3 nights at Arenas Del Mar at Manuel Antonio. We opted for the small room at Arenas Del Mar and were disappointed with that - it was really too small. Because we got in so late on our first night, we had just a brief stay at Grano in San Jose and it was very nice. Coming home from Manuel Antonio, we stayed one night near the airport at Xandari Resort which is a very charming place with colorful painted villas, pools, amazing landscaping, and a great trail to waterfalls. You can hear quite a few planes going over but it wasn't too bad. The only negative there was that the mattress and the pillows were very hard and uncomfortable.

Our activities included volcano hikes, nature walks, zip line, chocolate/coffee/sugar cane tasting, beach walking, and swimming.

Hotel Reviews
Arenas del Mar Resort
Manuel Antonio

Our room was too small - we wish we had booked the larger room. The only place to sit in a chair was out on the deck which was sometimes too hot. This is a beach experience and it was hot and humid. The pool near the reception area was particularly lovely. We enjoyed walking along the public beach which is longer. We are not ocean swimmers. We enjoyed the tour of the park but there were many people and we really didn't see that many animals. We liked our tour guide Raphael who was very knowledgeable. This hotel has a steep path from rooms/reception to the beach but they offer golf carts for those who don't want to walk. There is a short nature path. We didn't do as much hiking as we had planned because of the heat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Belmar
Monteverde

We had the best room - fantastic views. There was a huge, round bath tub in the room which we didn't use (would feel guilty using that much water!). It is a windy place and cool but that was fine. We enjoyed walking everywhere around the nature walks and to the beer garden. The nature path is very short - would have liked a longer path to walk. The road to the hotel is very steep so we never did walk into town. The restaurant is very nice and the staff were just great. One night we had live music which was fun.

Authenticity & Character
Location
The views, the privacy
Staff
Cleanliness & Comfort
Xandari Resort And Spa
Tacacori

Beautiful painting job of every wall, gate, and decoration - so colorful. The landscaping is gorgeous - really enjoyed walking through all the paths. Enjoyed the walk to the waterfalls. We had a big villa which was nice. There was a little mildew odor in the bathroom. The mattress was very hard - like a futon - and was uncomfortable. The pillows were also very stiff and too firm. This is a charming place - they just need to work on a few details in the rooms. Planes take off nearby but they are not constant and they didn't really bother us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Better mattress, better pillows, elimination of mildew odor - couldn't tell exactly where it was coming from.
Grano de Oro Hotel
San José

We were there only from 11pm to 10am. It was a beautiful hotel and the breakfast was wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amor Arenal
La Fortuna, San Carlos

Our casita was lovely - the best of the trip. Gleaming wood floors, ceiling, and window frames. Great views. Our own jacuzzi. The staff were very helpful and friendly. Yoga was good and the facilities lovely. Nice but short trail for walking. Hard to get a long (as in 4 miles) walk in on the property though. The food was good but a bit overpriced. Loved sitting outside on the deck at the restaurant.

Authenticity & Character
We liked the emphasis on conservation and ecology.
Location
Staff
The guys running the golf carts were super friendly and pointed out a sloth and some birds. We chose to walk but the walk is quite steep - not for everyone, that's why they offer the golf carts.
Cleanliness & Comfort
The bed creaks quite a bit - one person can't get up without waking the other.
Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

Very tame walk. We were in a group of 10. Not a lot of exercise. The guide was very good - Raphael. He knew a lot and was good at explaining. We didn't see that many animals due to the time of day and the crowds. Tons of tourists.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall
Arenal/La Fortuna

Very touristy. Tons of people everywhere. Waiting in lines. Actually walking on the hanging bridges was fun. The La Fortuna waterfall is a staircase that you walk down and then back up. Not a hike at all.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee, Chocolate & Sugar Cane Experience
Coffee, Chocolate & Sugar Cane Experience
Monteverde

Fun activity, learned a lot. There were a lot of people - pretty touristy.

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde - Zip-lining tour at the Selvatura Park
Monteverde - Zip-lining tour at the Selvatura Park
Monteverde

We loved this activity. There were 13 zip lines (some were very short). It was pretty and good to be in the fresh air. Felt very safe. The only negative is how many people there were - some long lines on occasion.

Quality of Experience
Guides, Drivers and Staff
Transport
Burrito Hike
Burrito Hike
Arenal/La Fortuna

This was a good challenging hike but could have been longer. They used to call it the burrito hike because they took you to make burritos but now they took us to chop vegetables and make empanadas. It was okay but we would have rather hiked more. We enjoyed the people we were with and the guide was great.

Quality of Experience
Food
Not my favorite food - a lot of fried items.
Guides, Drivers and Staff
Eduardo was very knowledgeable and a good hike leader.
Transport
On time, safe, and friendly.
Guided Hike in Arenal Volcano
Guided Hike in Arenal Volcano
Arenal/La Fortuna

The guide, Eduardo, was excellent. He pointed out many animals and birds. He was very fit and animated. We enjoyed being with him.

Quality of Experience
Eduardo was good.
Guides, Drivers and Staff
Super nice people
Transport
On time and safe
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 29, 2024

Hi Christy,

I appreciate the feedback shared about your trip to our country a few weeks ago, it is great to confirm that you had a good time on the vacation that we organized for you...and as far as the beds' condition at Xandari, we will make sure to pass your comments to them too.

Have a good day and we hope to see you again anytime soon.

Best,
Randall

Dublin and Beyond
Ireland | Jan 2 - Jan 13, 2024

H
Heather M.
Canada | Reviewed on Jan 26, 2024
Claire, our kimkim guide curated an amazing holiday for me and my partner. Highlights included an e-bike cycle on the Waterford greenbelt, something we thoroughly enjoyed and would never have thought of doing. Clair organized a drive to help us see the countryside around Cork. The drive through Kinsale, Cobh and to Blarney Castle was lovely, but even more interesting was talking with our driver about life and politics in Ireland. We were able to spend time with a local, getting a local's... Read more

Claire, our kimkim guide curated an amazing holiday for me and my partner. Highlights included an e-bike cycle on the Waterford greenbelt, something we thoroughly enjoyed and would never have thought of doing. Clair organized a drive to help us see the countryside around Cork. The drive through Kinsale, Cobh and to Blarney Castle was lovely, but even more interesting was talking with our driver about life and politics in Ireland. We were able to spend time with a local, getting a local's perspective. Thank you Claire and kimkim!

Hotel Reviews
The Ross
killarney

The location of The Ross was perfect - the national park was across the street and we spent half a day walking around. The hotel staff were friendly and help and helpful. I would recommend this hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clayton Hotel Cork City
cork

We spent 2 nights at Clayton Hotel. The location was perfect - we spent half a day walking around and visiting sights and enjoying the restaurants.. The hotel staff were always available with friendly help and advice. I would recommend this hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Granville Hotel

The hotel was charming and well located, the hotel staff were very friendly and helpful. I would recommend this hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Trinity Townhouse
Dublin

We spent 7 nights ant Trinity Townhouse. The location was perfect - we could walk to everything we wanted to see. The breakfast that was included was exceptional. The hotel staff were incredibly friendly and helpful. I would recommend this hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cliffs of Moher tour from Dublin
Cliffs of Moher tour from Dublin
Dublin

We enjoyed spending a few hours seeing the Atlantic side of Ireland. We stopped at a couple of places along the way that were also interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
We thought the lable small group was a bit misleading. The bus capacity was 39, which is smaller than a coach that seats 55, but I wouldn't call this a small group tour.
Discover Blarney, Kinsale and Cobh
Discover Blarney, Kinsale and Cobh
Cork

This day trip was one of the highlights of our trip. Our guide was knowledgeable and was happy to discuss life, culture and politics in Ireland. Kinsale and Cobh were lovely, and Blarney Castle was interesting, but the real highlight was the conversation with our guide. Thank you!

Quality of Experience
Guides, Drivers and Staff
Transport
Extended Killarney National Park walk, private guided tours with local guide.
Extended Killarney National Park walk, private guided tours with local guide.
Killarney

We really enjoyed having a local walk us through the park. We saw parts of the park that were lovely and we would have missed had we done this on our own.

Quality of Experience
Guides, Drivers and Staff
The guide knew every nook and cranny in the park.
 Discover Portmarnock beach
Discover Portmarnock beach
Ireland

We spent a few hours at Howth. I am so glad out KimKim guide put this on the agenda. We loved getting out of Dublin and exploring the outskirts, eating superb fish and chips. Definitely a highlight of our trip.

Quality of Experience
Local specialist: Claire Monfray
Claire
Claire Monfray
Local specialist in Lyon | Replied on Jan 26, 2024

Greetings Heather,

Thank you for choosing us and being such great travelers. Also, a big thanks for the 5-star review of your tailor-made trip. I'm delighted to hear that you had a good time cycling in Waterford and exploring Cork and its surroundings.

Take care and stay in touch!

Claire

Honeymoon of our dreams!
Vietnam | Jan 4 - Jan 19, 2024

A
Allison M.
New Orleans, LA | Reviewed on Jan 25, 2024
We booked our honeymoon to Vietnam through Kim Kim with Alex. He worked with us for weeks to get our perfect itinerary. He was always quick to respond to my questions and to my request to change things (I changed my mind a few times, and he was kind and accommodating!). Throughout the trip he was our main contact and always responded quickly to remind us of our drivers, tours, and anything coming up for the day. He planned an amazing trip! Every part was perfect. Our hotels were exactly what... Read more

We booked our honeymoon to Vietnam through Kim Kim with Alex. He worked with us for weeks to get our perfect itinerary. He was always quick to respond to my questions and to my request to change things (I changed my mind a few times, and he was kind and accommodating!). Throughout the trip he was our main contact and always responded quickly to remind us of our drivers, tours, and anything coming up for the day. He planned an amazing trip! Every part was perfect. Our hotels were exactly what we wanted and in the best locations. Our tour guides were all incredibly nice, prompt, and knowledgeable. Our drivers were on time with clean SUVs that fit our luggage very easily. He made our honeymoon stress-free and an incredible trip we will never forget. We will use him again whenever we are able to travel back to Asia! Highly recommend!

Hotel Reviews
Laluna Hoi An Riverside Hotel & Spa

Great location in old town- quiet, clean, excellent laundry service, delicious breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tirant Hotel
Hoan Kiem, Hanoi

Great service, clean rooms, comfortable bed, excellent location! On weekends, there is karaoke on the streets of the old quarter that can be loud - it finished by about 1030pm on Friday and Saturday night.

Authenticity & Character
Location
Very walkable to everything in the old quarter
Staff
Excellent service
Cleanliness & Comfort
Doris Cruise

Great 2 night/3 day cruise to halong bay. The rooms are spacious with amazing views. The activities are well planned and very fun. The food is as you would expect for cruise food - good but not great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lan Ha Bay – Dark & Bright Cave – Ha Long Bay ( Doris cruise)
Lan Ha Bay – Dark & Bright Cave – Ha Long Bay ( Doris cruise)
Ha Long Bay
Saigon Vespa After Dark
Saigon Vespa After Dark
Ho Chi Minh City

We had a great time on the vespas trying different foods throughout saigon!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Romantic Dining on Bamboo Raft (N)
Romantic Dining on Bamboo Raft (N)
Hoi An

One of a kind experience if looking for a romantic dinner

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lan Ha Bay - Viet Hai Village - Kayaking
Lan Ha Bay - Viet Hai Village - Kayaking
Ha Long Bay
Quality of Experience
Guides, Drivers and Staff
Transport
Luxury Trip by Speed Boat - Join in tour
Luxury Trip by Speed Boat - Join in tour
Phu Quoc

The snorkeling was nice but slightly cloudy. The tour takes you snorkeling at 3 different spots which was nice. However, you end up on an island for about 3 hours just hanging out (where everything cost money - even sitting in a chair). We would have preferred to just be back at our resort instead of being stuck there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Vietnam

We loved our tour through Hoi An! We had a relaxing bike ride through the rice fields, encountered a water buffalo, visited an organic farm, and rafted down the river to our lunch spot where we were taught how to make bon sao! We loved every part of this tour. We had an awesome guide and it was a great length.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Halong bay - Lan Ha Bay ( Doris cruise)
Hanoi - Halong bay - Lan Ha Bay ( Doris cruise)
Ha Long Bay

We loved the cruise - strongly recommend staying 2 nights instead of 1. The full day to explore halong bay/ cat ba island was our favorite part.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi city sightseeing full day (N)
Hanoi city sightseeing full day (N)
Hanoi

Good tour - casual and adaptable to our wants.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Street Food Walking Tour
Hanoi Street Food Walking Tour
Hanoi

The tour took us to try pho, bon sao, train street, and dessert. It was fun to walk around and have a guide teach us how to cross the streets in Hanoi! We hit everything we hoped we would try.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Jan 26, 2024

Dear Allison,

I am really happy to read that you enjoyed your honeymoon trip in Vietnam and that I was able to be part of your memorable vacation!
Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.
Thank you so much for trusting us with trip planning. It is awesome to know that you will be using KimKim again.

My very best from Vietnam,
Alex

Veronica did a great job tailoring the trip t...
Costa Rica | Jan 17 - Jan 24, 2024

Tyler
Tyler S.
Mexico | Reviewed on Jan 25, 2024
Veronica did a great job tailoring the trip to our needs. We loved all the tours and transportation she arranged. The hotels exceeded our expectations. It was so nice to relax and not worry about the details of scheduling everything because Veronica took care of all of it. Read more

Veronica did a great job tailoring the trip to our needs. We loved all the tours and transportation she arranged. The hotels exceeded our expectations. It was so nice to relax and not worry about the details of scheduling everything because Veronica took care of all of it.

Hotel Reviews
Senda Monteverde Hotel
Monteverde

This was our favorite hotel during our stay in Costa Rica. The bird watching at the hotel was better than any of the nature reserves. Love the bungalow style rooms with the veranda. The views of the Pacific Ocean were incredible. The hotel also did a great job with accommodating my Celiac food allergy. The free laundry service was a major perk. We could walk to restaurants close by. We used the yoga room and weights a few times to work out. The restaurant at the hotel served a great breakfast and the dinner was one of the best meals we had the whole trip.

Authenticity & Character
The vibe at this hotel is so nice. Hard to describe.
Location
Great views, walking distance to restaurants, market and nature preserve.
Staff
Everyone was super kind and helpful. Love the free laundry service.
Cleanliness & Comfort
The grounds are perfectly maintained. The rooms are quaint and clean.
Tabacón Thermal Resort & Spa
Fortuna

The rooms are really large. The breakfast was very good. The hot springs blew our minds. The only down side of this hotel is it's a $40 round trip taxi ride to get into town if you want to eat somewhere besides the hotel.

Authenticity & Character
Charming, clean, quaint.
Location
The proximity to the hot springs was so nice. Difficult to get into La Fortuna to dine elsewhere.
Staff
Everyone was very kind and our service was exceptional
Cleanliness & Comfort
Beds are very comfortable and larger than most king beds.
Activity Reviews
Hanging Bridges & Zip Lining
Hanging Bridges & Zip Lining
Monteverde

The guide was really hard to understand. The bridges were a bit of a let down. Nothing like advertised. The staff were all a bit rude and we felt rushed during the zip line. The forest and zip line was still fun but the rude staff put a damper on the whole experience. We also had to wait a full hour between activities and then almost another full hour after zip lining for our ride back to the hotel.

Quality of Experience
Guides, Drivers and Staff
Rude
Transport
Waiting way to long.
Night Walk
Night Walk
Monteverde

This was so fun to see the forest come alive at night. We loved our guide and saw lots of interesting wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Cloud Forest Reserve Hike
Cloud Forest Reserve Hike
Monteverde

Our guide was great and found things we could have never seen. The forest was beautiful. He was very knowledgeable and his English was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano & 1968 Reserve Hike
Arenal Volcano & 1968 Reserve Hike
Arenal/La Fortuna

The weather was awful and the whole tour was cut short. We came back drenched and cold. Can't really see what would have been very interesting about the tour even if the weather had cooperated.

Quality of Experience
Guides, Drivers and Staff
Transport
Sloth Tour (Sloth Territory)
Sloth Tour (Sloth Territory)
Arenal/La Fortuna

This was our favorite tour of the trip. We saw 9 sloths and got amazing photos of them. Our guide was so helpful as we would have never been able to spot them without his expertise. The food afterwards was so yummy!

Quality of Experience
Guides, Drivers and Staff
Transport
La Fortuna Waterfall Guided Hiking Tour
La Fortuna Waterfall Guided Hiking Tour
Arenal/La Fortuna

Our guide was good but we finished the tour 30 minutes before the included lunch place even opened and we didn't want to wait around. The waterfall and swimming were definitely worth it.

Quality of Experience
Guides, Drivers and Staff
Felt like we rushed through the experience a bit as we missed the lunch.
Transport
Ecological Park & Butterfly Garden Nature Walk
Ecological Park & Butterfly Garden Nature Walk
Arenal/La Fortuna

The bird were great. The guide didn't speak English very well and was difficult to understand. Didn't love the experience but didn't regret it either.

Quality of Experience
Guides, Drivers and Staff
Transport
Driver took the time to show us a sloth on the way home.
{{start_location}} to {{end_location}} - Visit La Paz Waterfall
{{start_location}} to {{end_location}} - Visit La Paz Waterfall
Costa Rica

The driver was great and had snacks and drinks for us. La Paz was a nice way to break of the long drive. We spent a couple of hours exploring the waterfalls and wildlife and proceeded to our hotel.

Quality of Experience
Food
Free snacks and drinks.
Guides, Drivers and Staff
Transport
Local specialist: Veronica Medina

Costa Rica Adventure
Costa Rica | Dec 16 - Dec 22, 2023

J
Jenny H.
Flagami, FL | Reviewed on Jan 25, 2024
This was our first time planning a trip thru Kim Kim. We had never booked a trip thru a planner before and were hesitant and skeptical, as such we got our feet wet and only booked the Private Transfers thru Kim Kim. Adam/Jessica were awesome to work with. We had last minute schedule changes and they were able to meet our needs. Timely and great communication, highly recommend them! Read more

This was our first time planning a trip thru Kim Kim. We had never booked a trip thru a planner before and were hesitant and skeptical, as such we got our feet wet and only booked the Private Transfers thru Kim Kim. Adam/Jessica were awesome to work with. We had last minute schedule changes and they were able to meet our needs. Timely and great communication, highly recommend them!

Activity Review
Self-Guided Hike to La Fortuna Waterfall
Self-Guided Hike to La Fortuna Waterfall
Arenal/La Fortuna
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Jan 29, 2024

Hi Jenny,

It was a pleasure working with you! You are so kind and made it easy to work with you and give you the great service you deserve! I am glad you had a great time in Costa Rica and cheers to many more adventures with kimkim! :)

Best,
Adam

Our arrival and tour on day 1 (Marcela our gu...
Argentina | Jan 12 - Jan 20, 2024

D
Dennis M.
Atlantic Beach, FL | Reviewed on Jan 25, 2024
Our arrival and tour on day 1 (Marcela our guide was excellent) in Buenos Aires went fine. Day 2 started out well. Our excellent guide, Gabriel, met us at the ferry terminal in Colonia. He had a driver with a van. We were able to keep our luggage in the van. We would have liked to have known about the ability to keep our luggage in the van ahead of time. That would’ve changed how we packed for our two nights in Montevideo. On arriving in the Montevideo bus terminal, we could not find our... Read more

Our arrival and tour on day 1 (Marcela our guide was excellent) in Buenos Aires went fine. Day 2 started out well. Our excellent guide, Gabriel, met us at the ferry terminal in Colonia. He had a driver with a van. We were able to keep our luggage in the van. We would have liked to have known about the ability to keep our luggage in the van ahead of time. That would’ve changed how we packed for our two nights in Montevideo.

On arriving in the Montevideo bus terminal, we could not find our driver. We walked to the different areas in the bus terminal and could not find the driver in any of the areas. If there is more than one area to meet the driver, the exact location to meet should have been prearranged.

On day 3 of our tour we were originally scheduled to meet our guide at 9 AM. This had been changed to 10 AM and we did not notice that change. It would have been very helpful if that change had been highlighted to us to make sure that we were aware of the change. Then the guide did not show up until about 10:20 AM.

Day 4 we were picked up at 8:30 AM to go to the ferry terminal. It did not take long to get our tickets and through immigration and security. We had to wait over an hour and a half before the ferry departed. Even if we left the hotel at 9 AM, that would’ve given us plenty of time to make the ferry.

It also would have been a better trip with a different itinerary. We should have gone from Montevideo to Iguazu Falls. Then we would’ve returned from Iguazu Falls and stayed in Buenos Aires for our two additional nights. This would have eliminated our three hour ferry ride from Montevideo back to Buenos Aires. In addition, it would have eliminated our 10 hour layover in the Buenos Aires airport when we flew there from Iguazu Falls and have to wait for our international flight. Our international flights would not have changed. It would’ve changed the order in which went to Iguazu Falls and back to Buenos Aires. We think this itinerary should have been suggested by the travel agent.

Overall we enjoyed the trip. Iguazu Falls and our stay at the Gran Melia hotel were the high points.

Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Feb 01, 2024
Dear Dennis I hope this message finds you well. I wanted to express my sincere gratitude for taking the time to share your thoughts on your recent trip. It brings me great joy to learn that you enjoyed your journey! I'd like to mention the absence of direct flights from Montevideo to Puerto Iguazu. Currently, there are no direct flights, and the route through Buenos Aires is the most practical option. We carefully considered the ferry when planning the itinerary to avoid the inconvenience... Read more

Dear Dennis

I hope this message finds you well. I wanted to express my sincere gratitude for taking the time to share your thoughts on your recent trip. It brings me great joy to learn that you enjoyed your journey!

I'd like to mention the absence of direct flights from Montevideo to Puerto Iguazu. Currently, there are no direct flights, and the route through Buenos Aires is the most practical option. We carefully considered the ferry when planning the itinerary to avoid the inconvenience of losing an entire day in transit. Opting for the ferry was a deliberate decision to streamline the travel process and enhance your overall experience.

Your valuable feedback is highly appreciated, and we will use it to continually improve our services. If there's anything else you'd like to share or suggest, please feel free to reach out.

Wishing you all the best, and I hope you have a fantastic day!

Warm regards,

Agustina

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