Kimkim Trip Reviews

4.8
Based on 20,192 ratings
Read 20,192 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Costa Rica: Monteverde and Manuel Antonio
Costa Rica | Dec 29 - Jan 4, 2024

Christopher
Christopher A.
Spain | Reviewed on Jan 11, 2024
This was a 6 night trip to Costa Rica. Due to the limited time available I was very grateful for Adam's advice to concentrate on 2 areas... Monteverde and Manuel Antonio.
The Ocotea boutique hotel in Monteverde recommended by Adam was amazing and the excursions in Monteverde were of very good quality.
The Shana Beach hotel in Manuel Antonio was quite disappointing but I guess I was comparing it to the great experience I had with the hotel in Montverde. The excursion to the National Park was...
Read more

This was a 6 night trip to Costa Rica. Due to the limited time available I was very grateful for Adam's advice to concentrate on 2 areas... Monteverde and Manuel Antonio.
The Ocotea boutique hotel in Monteverde recommended by Adam was amazing and the excursions in Monteverde were of very good quality.
The Shana Beach hotel in Manuel Antonio was quite disappointing but I guess I was comparing it to the great experience I had with the hotel in Montverde. The excursion to the National Park was quite disappointing... too many tour groups there... due to the peak time of year! The surfing class was excellent and I really enjoyed Manuel Antonio beach and the beautiful sunsets.
Generally the trip was well organised and I am very happy with the support given by KimKim

Hotel Reviews
Shana by the Beach Resort
Manuel Antonio

Quite disappointing. For the price paid, even though it was high season I would expect a lot more.

Authenticity & Character
Basically it needs an complete uplift and renovation
Location
Staff
The staff are very attentive and helpful
Cleanliness & Comfort
No problem with the cleanliness but the rooms and the swimming pool area could do with a complete renovation
Ocotea Boutique Hotel
Santa Elena

Truly amazing.

Authenticity & Character
Location
Staff
The staff really made me feel at home.
Cleanliness & Comfort
Park Inn San José by Radisson
San José

Perfect for a one night stay

Activity Reviews
Manuel Antonio National Park Nature Hike
Manuel Antonio National Park Nature Hike
Manuel Antonio

Disappointing compared to the guided hikes I did in Monteverde

Eternal Rainforest Night Walk
Eternal Rainforest Night Walk
Monteverde
Surf Lesson in Manuel Antonio
Surf Lesson in Manuel Antonio
Manuel Antonio
Santa Elena Cloud Forest Reserve Guided Hike
Santa Elena Cloud Forest Reserve Guided Hike
Monteverde
Hanging Bridges Adventure
Hanging Bridges Adventure
Monteverde
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Jan 12, 2024

Hi Chris,

It is so great to hear from you and it was a pleasure planning your adventure in Costa Rica! I'm glad to hear you had an enjoyable experience despite the busyness of the peak holiday travel season.

Monteverde is one of my favorite locations in Costa Rica and I am glad you liked it too! It was nice to see you loved your stay at Ocotea Boutique Hotel, as I have also enjoyed my time at this family-owned business! :)

Thank you for your feedback. It is helpful in curating our tailor-made trips for each traveler! We look forward to helping you plan your next trip.

Best,
Adam

Amazing trip to the Galapagos, highly recommend!
Galapagos Islands | Jan 2 - Jan 9, 2024

K
Katherine A.
Harrison, NJ | Reviewed on Jan 11, 2024
Our experience with KimKim was phenomenal. Out trip planner Alvaro made sure every detail was to our liking prior to our departure. He was always very responsive during the planning phase and even set up some surprises for us since we were celebrating a milestone birthday. One at our destination our contact Belén was also very responsive, checking on us, providing us details for upcoming days, and answering all of our questions. Every excursion was top quality and all of our guides - Edwin,... Read more

Our experience with KimKim was phenomenal. Out trip planner Alvaro made sure every detail was to our liking prior to our departure. He was always very responsive during the planning phase and even set up some surprises for us since we were celebrating a milestone birthday. One at our destination our contact Belén was also very responsive, checking on us, providing us details for upcoming days, and answering all of our questions. Every excursion was top quality and all of our guides - Edwin, Candi, Rita, Zambo, Darwin, Javier, and Julio - were excellent and so friendly. Highly recommend!

Hotel Reviews
Albemarle
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Palm Hotel Galapagos - Curio Collection by Hilton
Santa Cruz
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Bay Tour in Santa Cruz
Afternoon Bay Tour in Santa Cruz
Puerto Ayora
Quality of Experience
Guides, Drivers and Staff
Transport
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Isabela Island's Treasures: Exploring the Breeding Center & Wetlands
Isabela Island's Treasures: Exploring the Breeding Center & Wetlands
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking the Sierra Negra  Volcano
Hiking the Sierra Negra Volcano
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Jan 14, 2024

Hello Katherine and Michael,

Wow! Thanks a lot for your kind words and your beautiful review, from all the team it was a pleasure making Michael's Birthday a special moment on the Galapagos Island. I am happy that both enjoy it!

Our best wishes to both of you and If you travel again to South America don't hesitate to reach out to us, again!

Best,
Alvaro

Incredible trip with incredible service!
Patagonia | Dec 31 - Jan 6, 2024

Ryan
Ryan P.
Newark, NJ | Reviewed on Jan 11, 2024
Flor and the entire KimKim operations team made our whole trip on the W trek seamless and easy. All accommodations were set in place the second we said yes to the package. We stayed in very nice premium camping, had our meals all scheduled, and transfer to and from all areas of Puerto Natales before and after the trip. We were able to experience all of the beauty and majesty of Patagonia worry free thanks to the hard work of the KimKim team! Read more

Flor and the entire KimKim operations team made our whole trip on the W trek seamless and easy. All accommodations were set in place the second we said yes to the package. We stayed in very nice premium camping, had our meals all scheduled, and transfer to and from all areas of Puerto Natales before and after the trip. We were able to experience all of the beauty and majesty of Patagonia worry free thanks to the hard work of the KimKim team!

Hotel Reviews
W Trek Accommodation en Route (shared refuge)
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NOI Indigo Patagonia
Puerto Natales

Indio was a very swanky and beautiful hotel that was the perfect place for us to put our feet up after the W trek. It was centrally located with great service and a GREAT breakfast spread in the morning before our flight out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Big Sur
Puerto Natales

Hotel Big Sur was a great place to stay prior to our trip. Simple, elegant rooms and amazing service from the front desk. They also held our extra items for our time on the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Jan 11, 2024

Dear Ryan and Abi,

Wow, thank you so much for your review! It was wonderful planning the W trek in Torres del Paine with both of you. I'm thrilled that you enjoyed it! :)

Both my team and I want to extend our best wishes and hope you have many more fantastic travels. We look forward to the possibility of welcoming you back to South America again! 💕💕

All the best,
Flor 🌻

Our tour guides Tao and Ying were absolutely ...
Thailand | Dec 28 - Jan 9, 2024

S
Suprema M.
Danville, CA | Reviewed on Jan 11, 2024
Our tour guides Tao and Ying were absolutely wonderful and knowledgeable! Every where we went they explained and answered all of our questions regarding their beautiful country. Not only that, we were treated with so much warmth from them. I was very happy with all the hotels, food, excursions and would love for your company to book all our travels in the near future! Thank you for all you’ve done. Read more

Our tour guides Tao and Ying were absolutely wonderful and knowledgeable! Every where we went they explained and answered all of our questions regarding their beautiful country. Not only that, we were treated with so much warmth from them. I was very happy with all the hotels, food, excursions and would love for your company to book all our travels in the near future! Thank you for all you’ve done.

Hotel Reviews
Amaranth Suvarnabhumi Hotel

This hotel was my least favorite! It didn’t give a great vibe and was not as comforting as the other hotels!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amari Vogue Krabi

This hotel was my ultimate favorite! Not only it’s a beautiful hotel but it has its own beach setting! The view was breathtaking, food was delicious and the staff was wonderful and friendly! The rooms were large and comfortable! This is the hotel I would definitely stay again!

Authenticity & Character
This hotel was beautiful and very comfortable
Location
It’s private and very serene.
Staff
Staff was very friendly and kind!
Cleanliness & Comfort
The whole hotel was very clean!
Na Nirand Romantic Boutique Resort

This hotel was lovely and quaint! It was very close to the Night markets and to all restaurants. The staff was wonderful and sweet, always acknowledging us and the best part was how they celebrated New Years! The food was delicious and the band was wonderful. They really know how to celebrate!!

Authenticity & Character
A very quaint hotel! Very peaceful and serene!
Location
Close to everything!
Staff
Staff was amazing and always smiling when we encountered them!
Cleanliness & Comfort
The rooms and the hotel was always clean.
Lancaster Bangkok Hotel
Bankok

This was a beautiful hotel! Exceptional food and great staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Jan 16, 2024
Dear Suprema, Greetings from Kelly. Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our tour guides Tao and Ying. It's wonderful to know that they provided you with insightful information and warmth throughout your journey, making your exploration of our beautiful country enjoyable. We're also delighted that you were satisfied with the hotels, food, and excursions. Your positive feedback means a lot to us, and we look forward to the... Read more

Dear Suprema,

Greetings from Kelly.

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our tour guides Tao and Ying. It's wonderful to know that they provided you with insightful information and warmth throughout your journey, making your exploration of our beautiful country enjoyable.

We're also delighted that you were satisfied with the hotels, food, and excursions. Your positive feedback means a lot to us, and we look forward to the possibility of booking your future travels. If there's anything specific you'd like for your next trip or any special preferences, please let us know. We're here to make your future travels just as memorable.

Once again, thank you for choosing our services, and we can't wait to assist you with your future travel plans!

Best regards,
Kelly

Amazing 2 weeks in New Zealand thanks to Kimkim's Itinerary
New Zealand | Dec 27 - Jan 4, 2024

Burcu
Burcu D.
Japan | Reviewed on Jan 11, 2024
When we booked our flights to New Zealand, we had no idea where to start with planning the itinerary. After filling out the form on Kimkim, I received an itinerary suggestion in a very short time. We wanted to make some changes with the initial suggestion. Here Paula gave us a very good guidance and service. She was quick on her responses, very friendly and very helpful. We had a small hiccup during our journey (one tour was not available - but this can happen anywhere) , but except that... Read more

When we booked our flights to New Zealand, we had no idea where to start with planning the itinerary. After filling out the form on Kimkim, I received an itinerary suggestion in a very short time. We wanted to make some changes with the initial suggestion. Here Paula gave us a very good guidance and service. She was quick on her responses, very friendly and very helpful. We had a small hiccup during our journey (one tour was not available - but this can happen anywhere) , but except that everything went smoothly. The transportations were punctual, the tours were amazing, the guides were very friendly and helpful. We had a memorable journey around New Zealand which was organized perfectly in a short time thanks to Kimkim. I strongly suggest using Kimkim especially if you have a trip planned with several different destinations, tours and transfers. Already thinking about our next trip :)

Hotel Reviews
Sudima Lake Rotorua
Rotorua
Authenticity & Character
I think it does not have a particular character, it was like a regular hotel.
Location
Because it is very close to the Rotorua Lake, the sulphur smell coming from the lake is very prominent.
Staff
The staff were very friendly and helpful.
Cleanliness & Comfort
Our room window could not be closed fully and we also could not turn the AC off.
Scenic Hotel Cotswold
Christchurch

This is a beautiful hotel with English architecture. The room was very comfortable and clean, the bed was ver comfortable. Only issue was that it has a very small pool and it was not functional when we were there. But as an alternative they allowed us to use the pool from a neighboring hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
TE Puia:  Te Ra (Day Pass) Guided tour (90 minutes)
TE Puia: Te Ra (Day Pass) Guided tour (90 minutes)
Rotorua
Quality of Experience
Guides, Drivers and Staff
Our driver did not explain the pick up time and procedure for the return so it was a bit confusing.
Transport
Full Day Hobbiton & Waitomo Caves ( Rotorua)
Full Day Hobbiton & Waitomo Caves ( Rotorua)
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Rotorua
Welcome to Rotorua
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Arthurs Pass with Train
Full Day Arthurs Pass with Train
Christchurch

This tour was amazing with great landscape. Our tour guide was very nice.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Willowbank Wildlife Reserve Reserve Entry & Guided Kiwi Tour
Willowbank Wildlife Reserve Reserve Entry & Guided Kiwi Tour
Christchurch
Milford Sound Fly/Nature Cruise/Fly (Shared Activity)
Milford Sound Fly/Nature Cruise/Fly (Shared Activity)
Queenstown (NZ)

This trip was amazing. So beautiful landscape!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jan 11, 2024

Thank you so much for taking the time and writing a review, Burcu. I really appreciate it! I'm so happy to hear that you had a wonderful experience with us, and I look forward to planning your next vacation.

Kind Regards,
Paula

What a Trip!
Chile | Dec 26 - Jan 3, 2024

Ming
Ming C.
Spring Valley, NV | Reviewed on Jan 11, 2024
Jesse helped us planned Chile and Bolivia trip. In Chile, we went to Atacama Desert and Easter Island. As for Bolivia, we only had time for Uyuni Salt Flat. Read more

Jesse helped us planned Chile and Bolivia trip. In Chile, we went to Atacama Desert and Easter Island. As for Bolivia, we only had time for Uyuni Salt Flat.

Hotel Reviews
Nuevo Amanecer
Uyuni
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mallku Villa Mar Hostel
Uyuni

We didn’t stay at this place. The 3rd night was the same place as the first night. Terrible.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cordillera Refuge
Uyuni

Villa Mar was our first hostel in Uyuni. This hostel didn’t provide toilet papers, soap and bath towels. Meals like spaghetti didn’t taste good at all . The 2 ladies in the kitchen were not friendly. I wish the names of the hostels were listed in our itinerary and not just Cordillera Rufuge. We would have requested for a different hostel or hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Don Raul
San Pedro de Atacama

This is a very nice hotel. The front desk people were extremely helpful. This hotel is walking distance to restaurants and shopping places.

Authenticity & Character
You can refill your water bottle at the restaurant.
Location
Close to restaurants, supermarket, and shopping places
Staff
Very helpful
Cleanliness & Comfort
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 11, 2024

Hi Ming,

I'm glad you liked the accommodation in San Pedro 😊 Thank you for the feedback in regards to Uyuni! I hope you still enjoyed the sight-seeing and excursions during your adventure.

All the best in your future travels,
Jesse

Vietnam 2024
Vietnam | Dec 28 - Jan 9, 2024

N
Nikhil J.
Germany | Reviewed on Jan 11, 2024
Our entire journey from the north to south was well organized. We had Mr Hiệp as our guide during our days in the north, Mr. Nguyen in the central part for Hue, Kevin in Hoi An and Ms. Sara in the southern part. The guides showed us all important locations in the regions. Many a times lunch was included as part of our trip, and the guides asked for our dietary needs beforehand and passed the information on to the restaurant. There was flexibility in modifying the itinerary as per our... Read more

Our entire journey from the north to south was well organized. We had Mr Hiệp as our guide during our days in the north, Mr. Nguyen in the central part for Hue, Kevin in Hoi An and Ms. Sara in the southern part. The guides showed us all important locations in the regions. Many a times lunch was included as part of our trip, and the guides asked for our dietary needs beforehand and passed the information on to the restaurant. There was flexibility in modifying the itinerary as per our convenience as well. Ms Vu organized the whole tour for us and was our main contact point.Most of our hotels were amazing. The only partial negative was the cruise on Halong bay Elegance Paradise. Our initial room had a very bad smell and we had to ask the cruise manager for a different room.
Overall a wonderful and memorable trip. The hotel staff were very polite and friendly!

Hotel Reviews
La Siesta Premium Saigon Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apricot Hotel
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Emeralda Resort Ninh Binh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pu Luong Retreat
Thanh Hoa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Paradise Elegance Cruise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Victoria Hoi An Beach Resort & Spa
Hoi An
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silk Path Grand Hue
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Jan 15, 2024

Thank you very much for your feedback, Nikhil! We are thrilled that you had a wonderful time in Vietnam and with Kimkim. Your comments are a great source of motivation for me and my team to strive for improvement every day, and they serve as a positive sign for travelers from around the world to visit Vietnam! I will definitely share your kind words to Nguyen, Sara, Thuy Vu so that they know you appreciated their effort!

Wish you all the best,
Minh

Amazing Experience
Galapagos Islands | Nov 19 - Nov 26, 2023

D
Debbie W.
Los Angeles, CA | Reviewed on Jan 11, 2024
This was our first time working with a travel agency to pre-book all our adventures prior to arriving at our destination. Working with Alvaro at Kimkim was amazing and so easy. He was very helpful in answering all of my questions regarding weather, what to bring and things to do, as well as tips on safety and exchanging currencies. We had an amazing time at the Galapagos and loved that there was no planning during our trip and we could fully enjoy without worry. Additionally Alvaro made sure... Read more

This was our first time working with a travel agency to pre-book all our adventures prior to arriving at our destination. Working with Alvaro at Kimkim was amazing and so easy. He was very helpful in answering all of my questions regarding weather, what to bring and things to do, as well as tips on safety and exchanging currencies. We had an amazing time at the Galapagos and loved that there was no planning during our trip and we could fully enjoy without worry. Additionally Alvaro made sure that we had someone's contact info in case we had any questions throughout our trip: we were connected to the local guide at each island we visited. Thank you Alvaro for taking care of us and making our experience to the Galapagos Islands an unforgettable one!

Activity Reviews
Exploring the Underwater World: Diving Day in Santa Cruz
Exploring the Underwater World: Diving Day in Santa Cruz
Galapagos Islands

This was the absolute most amazing dive we've ever done. In speaking with a dive master on the boat who has dove when areas around the world, he mentioned the Galapagos was his number one. Just in our first dive, we saw everything from eagle rays, to white tipped sharks, to a school of hammerheads, and even a bait ball! It was truly an incredible adventure. The crew was also fun and passionate about their work. You can tell they love what they do and they love showing people what they do. Would definitely dive with Galadiscovery again!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands

Darwin, our tour guide, was absolutely amazing. You can tell he was very passionate about the wildlife and his excitement was contagious. He was very knowledgeable about the different species of birds and sea life we encountered and was able to answer all our questions. Moreover he was also a great photographer and got a photo of us both in mid air on the first shot. Truly an unforgettable adventure. I can't believe we also got to see a sea horse!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Feb 03, 2024

Hi Debbie and Bryant,

I was touched by your words about your travel experience, and I'm happy you had an amazing time enjoying the Galapagos Islands. It was a pleasure planning your adventure and making it an unforgettable one!

I send you my best wishes for this year, and if you have plans to travel to South America again, don't hesitate to reach out to us. We would be delighted to assist you once more.

Best,
Alvaro

Super planned trip to Australia and New Zealand
New Zealand | Dec 23 - Jan 4, 2024

Nimish
Nimish D.
Linton Hall, VA | Reviewed on Jan 11, 2024
The entire trip was fantastic. Liz our specialist was always on top of things and organized everything to our liking. All of the tours and planned activities were top notch. We made some adjustments as required. The emergency support staff was very responsive but were not able to make any changes as everything was non-refundable. A lesson learned for me. I would highly recommend using KimKim. The hotel locations were great. But below is some feedback on the hotels. Shangri-La in... Read more

The entire trip was fantastic. Liz our specialist was always on top of things and organized everything to our liking. All of the tours and planned activities were top notch. We made some adjustments as required. The emergency support staff was very responsive but were not able to make any changes as everything was non-refundable. A lesson learned for me. I would highly recommend using KimKim. The hotel locations were great. But below is some feedback on the hotels.

Shangri-La in Sydney has become a bit dated and the new W would be a good replacement. The showers were the worst water pressure that I have ever experienced.
The Regent of Rotorua was a old motel converted to a modern boutique hotel. Was very pleasant but the Pullman would have been a better option.
The Swiss-Belsuites Victoria Park, Auckland was great but more of an Apartment. The check-in was at the Bakery counter and they had no staff, no room service and had to request cleaning service each day. Not a 5 star place but the apartment itself was fantastic!

We planned out own Helmut tour in Cairns which was out of this world. A must add in the future for KimKim.

I think it would have been nice to have some self planned activities with rental car options as we replaced a few by ourselves after the fact.

Some of the small group activities were not as high end as we would have expected and each of the buses were jam packed to the max. Again maybe some options here would have been good. But you don't really know until you experience it. We saw other families with more private transportation options.

The guides in all of our excursions were super knowledgeable and friendly.

In Queenstown the Funyak Safari Trip with Jetboat was fantastic.

Hotel Reviews
Shangri-La Sydney
The Rocks

Rooms were a bit run down and the water pressure was awful. The staff just like any Shagri-La were fantastic. The hotel location with the views were amazing and overall lobby etc. was fantastic. Speedy room service. Quantity of food is huge. Quality of the food was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
rooms were a bit dated and shower pressure was horrible. Need more electrical outlets.
Swiss-Belsuites Victoria Park Auckland
Auckland

This is not a hotel. It's literally an apartment building but with amazing suites. No room service and check in was at the bakery/store front. The cashier sold us coffee, muffins and checked us in :) If you want a long stay and suites with multiple rooms almost like an Air B&B then this is your spot. There were many other real hotels to choose from which is more of our preference.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Regent of Rotorua
Rotorua

It's an old motel converted to a modernish boutique hotel. Staff was great. Clean large rooms. Nice location. walking distance to all of the restaurants and activity meeting locations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Rees Hotel
Queenstown

Not the best from a location point of view was the only negative but a 5-7 minute Uber away from the action. This was a fantastic top notch hotel. Staff was exceptional, great breakfast and on the water with amazing views!

Authenticity & Character
Location
A bit away from the main town but we did not mind it as this hotel is right on the water with breathtaking views!
Staff
Cleanliness & Comfort
Shangri-La The Marina, Cairns
Cairns

Fantastic location right where all of the action is. Walking distance to multiple restaurant choices.

Authenticity & Character
Location
Staff
Some of the front desk staff could be a bit rude and not too friendly.
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jan 11, 2024
Dear Nimish,
Thank you for your 5 star review.
I see by your comments that you would have probably enjoyed more 5+ star hotels as well as private touring. The touring you were on had groups between 8 and 16 people max. but they were definitely not private. The price or 5+ stars and private touring, would have also trippled and exceeded your budget, but I'll keep that in mind for next time, if we are able to organize a trip for you to one of our other destinations. We will only offer... Read more

Dear Nimish,
Thank you for your 5 star review.

I see by your comments that you would have probably enjoyed more 5+ star hotels as well as private touring. The touring you were on had groups between 8 and 16 people max. but they were definitely not private. The price or 5+ stars and private touring, would have also trippled and exceeded your budget, but I'll keep that in mind for next time, if we are able to organize a trip for you to one of our other destinations. We will only offer 5+ stars and private touring.

It was a pleasure to work with you and I wish you and your family a wonderful rest of the year.

Cheers
liz

We had an excellent experience booking our tr...
Vietnam | Dec 24 - Jan 6, 2024

G
Gray S.
Kansas City, MO | Reviewed on Jan 11, 2024
We had an excellent experience booking our trip to Vietnam via Kimkim. Huge kudos to our specialist, Trang, who took amazing care of us before and during our trip. Trang was with us via Whatsapp on every step and was an absolute champ when I discovered at the very last minute that I had messed up our visas (yikes!). Thanks, Trang!! Read more

We had an excellent experience booking our trip to Vietnam via Kimkim. Huge kudos to our specialist, Trang, who took amazing care of us before and during our trip. Trang was with us via Whatsapp on every step and was an absolute champ when I discovered at the very last minute that I had messed up our visas (yikes!). Thanks, Trang!!

Hotel Review
Pu Luông Natura Bungalows

We were incredibly impressed! The rooms were spacious and had stunning views. We stayed mid-week so we had the place nearly to ourselves and the full attention of the staff. We hear it gets busy on weekends with Vietnamese visitors coming from Hanoi. The food was some of the best we had in Vietnam.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ninh Binh - Halong Bay Cruise - Overnight on boat
Ninh Binh - Halong Bay Cruise - Overnight on boat
Ha Long Bay

We went on a 3 day tour of Bai Tu Long Bay (close to Ha Long Bay, but more remote and less busy) on the Prince Junk with company Indochina Junks. Just wow! Such a beautiful area. The crew took excellent care of us and our girls LOVED kayaking and fishing for squid at night.

Quality of Experience
Food
We found the meals - which were presented as 7-course meals of mostly seafood - to be too much food and just okay. The presentation was incredible, but the food itself not our favorite. But, of course, you're not in Bai Tu Long bay for the food!
Guides, Drivers and Staff
Transport
Pu Luong
Pu Luong Nature Reserve

Our ~10 mile hike was the absolute highlight of our entire trip to Vietnam. Our guide, Hien, helped us navigate places we would never have considered going on our own including walking on mud walls between rice paddies through a gorgeous valley. Hien arranged for our youngest daughter to be picked up by motorbike mid way through to meet us after the harder part of the hike. An incredible adventure for all!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on Jan 11, 2024

Hi Gray,

I was very surprised when got your review. I appreciate it  Thank you so much for choosing our services and I’m very happy that you enjoyed the trip

I hope to see you again on your next trip to Vietnam and Southeast Asia

Wish you, Aileen and the kids are always healthy, lucky, and happy🌸💐🌻

Best regards
Trang

We travel a lot, and this trip was one of our...
Morocco | Dec 28 - Jan 6, 2024

Tracy
Tracy B.
Kalaheo, HI | Reviewed on Jan 11, 2024
We travel a lot, and this trip was one of our all-time favorites. Beautiful accommodations, good fresh food, spectacular scenery, and so much fun interacting with the locals. Our driver Ayoub made the trip. He was a safe and competent driver, the car was clean and well maintained, Ayoub’s English was excellent, he was always upbeat and friendly, he arranged for great stops and kept us on schedule, and he was just such a nice guy. We felt like he was our new best friend. The guides were also... Read more

We travel a lot, and this trip was one of our all-time favorites. Beautiful accommodations, good fresh food, spectacular scenery, and so much fun interacting with the locals. Our driver Ayoub made the trip. He was a safe and competent driver, the car was clean and well maintained, Ayoub’s English was excellent, he was always upbeat and friendly, he arranged for great stops and kept us on schedule, and he was just such a nice guy. We felt like he was our new best friend. The guides were also informed and awesome. Communication was easy and response was swift, even after our airline changed our dates last minute and everything had to be rebooked. We will be back but only if Ayoub is our guide. 😊

Local specialist: Ali Moujane
Abdellatif
Abdellatif Benaissa
Local specialist in Marrakesh | Replied on Jan 12, 2024
Hi Tracy, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was one of your all-time favorites. Your kind words about the beautiful accommodations, good fresh food, spectacular scenery, and enjoyable interactions with the locals are truly appreciated. We're particularly delighted to hear about the positive impact Ayoub, your driver, had on your journey. It's fantastic to know that Ayoub's safe and competent driving,... Read more

Hi Tracy,

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was one of your all-time favorites. Your kind words about the beautiful accommodations, good fresh food, spectacular scenery, and enjoyable interactions with the locals are truly appreciated.

We're particularly delighted to hear about the positive impact Ayoub, your driver, had on your journey. It's fantastic to know that Ayoub's safe and competent driving, along with his clean and well-maintained car, added to the overall enjoyment of your travel experience. We'll be sure to pass on your compliments to Ayoub for his excellent English, upbeat and friendly demeanor, as well as his efforts in arranging great stops and keeping you on schedule. It warms our hearts to hear that Ayoub felt like your new best friend - that's the kind of connection we aim to create for our travelers.

We're equally pleased that our guides were able to enhance your experience with their knowledge and awesomeness. It's always our goal to provide seamless communication and swift responses, even in challenging situations like last-minute changes to your travel dates. We understand the importance of adaptability, and we're glad to have been able to rebook everything efficiently for you.

Knowing that you plan to return is the highest compliment we could receive, and we look forward to welcoming you back. Rest assured, we'll do our best to ensure Ayoub is your guide once again. Your satisfaction is our priority, and we can't wait to create more unforgettable memories with you in the future.

Safe travels, and until we meet again!

Warm regards
Abdel

JUST SPECTACULAR!
Bhutan | Dec 18 - Dec 26, 2023

J
Jaya S.
San Mateo, CA | Reviewed on Jan 11, 2024
Our guide Tashi was just spectacular! He quickly figured out what our interests are when we travel and made modifications to the itinerary accordingly. We experienced Bhutan by talking to locals (who wanted to practice their Hindi) at the festival in Tsonga, being quizzed by a 7 year old on Buddhist dieties, chatting with a 15-year old who loves TikTok and basketball. None of these authentic interactions would have possible without Tashi's curation of urban and rural hikes. Our driver Ponshu... Read more

Our guide Tashi was just spectacular! He quickly figured out what our interests are when we travel and made modifications to the itinerary accordingly. We experienced Bhutan by talking to locals (who wanted to practice their Hindi) at the festival in Tsonga, being quizzed by a 7 year old on Buddhist dieties, chatting with a 15-year old who loves TikTok and basketball. None of these authentic interactions would have possible without Tashi's curation of urban and rural hikes. Our driver Ponshu (quite sure I misspelled his name) was phenomenal. Since my husband was recovering from a leg injury and had to slow down on the hikes, he decided to accompany us.
The Dochula Pass, and the Paro Takstang hike were fabulous experiences. The food and accommodation at Dhumra in Punakha was definitely our #1.

Hotel Reviews
Uma Paro
Paro

The food at the restaurant was mediocre, especially the non-Indian vegetarian options that were served at the Xmas eve dinner and the Bhutanese cuisine. The property, the rooms, and staff were exceptional!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dhumra Farm Resort
Punakha

The meals were just delicious! Incredible property in every way!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dewachen Hotel
Phobjikha

Fabulous location and friendly staff. The rooms & amenities are a work in progress.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bed & bathroom amenities
Local specialist: Sebastiaan Naus
Sebastiaan
Sebastiaan Naus
Local specialist in Bhutan/Netherlands | Replied on Jan 17, 2024

Dear Jaya, Thanks for your kind words about your guide and driver. Tashi is indeed one of our best guides so glad to read you were happy with his work. Also great to hear Bhutan made a big impression on you. Hope you will cherish these trip memories for a long time! Warm regards, Bas.

This was an amazing trip. Beautiful country, ...
Morocco | Dec 30 - Jan 7, 2024

Ed
Ed l.
Flagami, FL | Reviewed on Jan 10, 2024
This was an amazing trip. Beautiful country, great people.
Hotels were great, sites were amazing. Camping in the Sahara was just over the top, love it.
Jalil my driver was just excellent. He was professional, safe, courteous, gave me great advice when venturing on my own. I normally not a good passenger/co-pilot. However, Jalil was so good at his job that I sleep in the car while traveling thru Morocco.
Thank you Ali, Kim Kim team and most importantly thank you Jalil for making my...
Read more

This was an amazing trip. Beautiful country, great people.
Hotels were great, sites were amazing. Camping in the Sahara was just over the top, love it.
Jalil my driver was just excellent. He was professional, safe, courteous, gave me great advice when venturing on my own. I normally not a good passenger/co-pilot. However, Jalil was so good at his job that I sleep in the car while traveling thru Morocco.
Thank you Ali, Kim Kim team and most importantly thank you Jalil for making my trip such an amazing experience.

Hotel Reviews
Heure Bleue Palais - Relais & Châteaux
Essaouira
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Lys - Luxury Riad & Spa
Fes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ksar El Kabbaba
Skoura
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Luxury Camp Erg Chebbi
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Marrakech to Enchanting Essaouira
Private Transfer from Marrakech to Enchanting Essaouira
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Skoura to Marrakech: Crossing the High Atlas
Private Transfer from Skoura to Marrakech: Crossing the High Atlas
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Fez to Merzouga Desert
Private Transfer from Fez to Merzouga Desert
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide
Quick Tour of Casablanca with your Driver-Guide
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided  Exploration of Essaouira Medina
Self-Guided Exploration of Essaouira Medina
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jan 14, 2024
Hi Ed, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was nothing short of amazing and that you enjoyed the beauty of the country, the warmth of the people, and the fantastic accommodations. It's fantastic to hear that your journey through the Sahara and the camping experience exceeded your expectations. We're delighted to have been a part of creating such lasting memories for you. We'll be sure to pass on your... Read more

Hi Ed,

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was nothing short of amazing and that you enjoyed the beauty of the country, the warmth of the people, and the fantastic accommodations.

It's fantastic to hear that your journey through the Sahara and the camping experience exceeded your expectations. We're delighted to have been a part of creating such lasting memories for you.

We'll be sure to pass on your compliments to Jalil, your driver. We're pleased to know that he not only ensured your safety but also provided valuable advice, making your travel experience even more enjoyable. It's heartening to hear that he was able to make you feel comfortable enough to relax and even take a nap during the journey.

Once again, thank you for choosing us for your trip, and we look forward to the opportunity to welcome you back for another unforgettable adventure.

Safe travels!
Ali

2 week Thailand dec 2023–this is my second time booking with kimkim, f...
Thailand | Dec 24 - Jan 6, 2024

J
Jessie C.
Dixon, CA | Reviewed on Jan 10, 2024
this is my second time booking with kimkim, first was dec 2022 to vietnam , and this time was 2 week dec xmas season to Thailand, both trips were great, well planned, schedules, drivers , guides were excellent. the places we visited were what we expected, the execution of daily activities were on target. my agent, Kien , did a wonderful job planning this trip for us. Read more

this is my second time booking with kimkim, first was dec 2022 to vietnam , and this time was 2 week dec xmas season to Thailand, both trips were great, well planned, schedules, drivers , guides were excellent. the places we visited were what we expected, the execution of daily activities were on target. my agent, Kien , did a wonderful job planning this trip for us.

Hotel Reviews
The Park Nine Suvarnabhumi
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Buri Siri Hotel
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nak Nakara Hotel
Chiang Rai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chanalai Flora Resort
Phuket
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kantary Hotel Ayutthaya
Authenticity & Character
Location
Staff
Cleanliness & Comfort
River Kwai Jungle Rafts Floating Hotel

this hotel doesn’t have electricity! be aware ! so no hot water to shower! needs some improvement on the property

Authenticity & Character
Location
needs to boat 30 min to get here
Staff
Cleanliness & Comfort
not so clean, too rustic
JC Kevin Sathorn Bangkok Hotel
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Koh Phi Phi - Khai Island by Speedboat
Koh Phi Phi - Khai Island by Speedboat
Phuket
The Spiritual of Twilight Sea Canoe at Phang Nga Bay & James Bond Island
The Spiritual of Twilight Sea Canoe at Phang Nga Bay & James Bond Island
Phuket
Simon Cabaret Phuket Show
Simon Cabaret Phuket Show
Phuket
Chiew Larn Lake Khao Sok Full Day Tour
Chiew Larn Lake Khao Sok Full Day Tour
Khao Sok
Half Day - Half Night Hike at Khao Sok National Park
Half Day - Half Night Hike at Khao Sok National Park
Khao Sok
Doi Inthanon National Park - A Nature Walk and Culture
Doi Inthanon National Park - A Nature Walk and Culture
Chiang Mai
Chiang Rai Sightseeing and Art
Chiang Rai Sightseeing and Art
Chiang Rai
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary (Afternoon session)
Elephant Jungle Sanctuary (Afternoon session)
Chiang Mai
Kanchanaburi - Ayutthaya sightseeing
Kanchanaburi - Ayutthaya sightseeing
Thailand
Kanchanaburi - Morning Hike to Erawan National Park - An Insight to World War II
Kanchanaburi - Morning Hike to Erawan National Park - An Insight to World War II
Kanchanaburi
Symbolic temples - Klong tour
Symbolic temples - Klong tour
Bangkok
Local specialist: Kien Nguyen

Exploring Santiago & Full Patagonia - Fantastic way to end 2023!
Patagonia | Dec 26 - Jan 5, 2024

Luis Angel
Luis Angel T.
Manhattan, NY | Reviewed on Jan 10, 2024
The planning and the coordination of the entire trip was excellent and without any issues. This is my first time using KimKim and it won't be my last! For the Full Patagonia Trip, I decided to go with a travel planner and agency because it requires a lot of logistics and coordination with agents and other companies in Chile and Argentina. Lorena, our travel expert, did a SUPERIOR job with the itinerary (11 days). During the planning phases of the trip (which began a year in advance),... Read more

The planning and the coordination of the entire trip was excellent and without any issues. This is my first time using KimKim and it won't be my last! For the Full Patagonia Trip, I decided to go with a travel planner and agency because it requires a lot of logistics and coordination with agents and other companies in Chile and Argentina. Lorena, our travel expert, did a SUPERIOR job with the itinerary (11 days). During the planning phases of the trip (which began a year in advance), Lorena listened to my requests, concerns, and my adventurous soul, and put together a stellar trip and experience. The final itinerary containing everything from drivers' names, tour companies, phone numbers, descriptions, meetings points was detailed and remarkable. I traveled with my best friend and we have returned with many great memories!!! THANK YOU!!!

In reference to the language, I speak Spanish; therefore, it was not difficult to communicate with people. However, many people speak English in Chile and Argentina. It will be helpful though to learn some basic Spanish words if you only speak English.

As soon as we arrived to Santiago, Chile, our driver, Alejandro (TURISMO MILODON) was waiting for us. He drove us to Hotel Ladera and we checked-in in the morning because we decided to pay for the previous night to have a secure early check-in. This is something I always do when arriving early morning to a hotel. Soledad "Sol" "Sole" was our Santiago City Tour that afternoon. Soledad and Alejandro (driver) provided a comfortable environment and gave us great information about Santiago. We walked around the city and visited many of the landmarks. Although I have visited Santiago in 2010, it was great to have those memories back. Soledad is a great guide tour--she is full of information. We have many conversations related to history, politics, religion, and the Chilean genealogy (DNA testing, etc.). Great job Soledad!!! Abrazos!!!

Visiting San Jose Volcano and Andes Mountains with Ando Andes was great. Thank you to Andres, Matias, and Laura. It was Laura's first day doing the trekking with Andres and she dis a GREAT JOB!!! I hope you get the job. Meeting other travelers from other parts of the World was a highlight as well. It was a small group and everyone was very friendly. Thank you for the surprise---- Andres and company organized a "picnic." There was wine, juice, water, olives, crackers, cheese, cookies... all was included! THANK YOU GUYS!!! ABRAZOS!

After Santiago, we began our Patagonia adventure. We took an early morning flight (5:45am) to Puerto Natales. Patagonia Planet was the transport in Puerto Natales. I can't remember the driver's name but he was providing historical information about the town--- very kind of him! Hotel Costaustralis --- AMAZING! The view from the room was to the bay and the mountains. The staff and the food (breakfast and dinner) was very good!!! There was a restaurant in Puerto Natales called EL BARCO (highly recommended)--great ASADOS AND FISH!!! The handcrafted beer (brewed on the premises) was very refreshing.

The hike to Torres del Paine National Park by W Circuit was out of this world. The team of guides: Ramiro, Seba, and Hector was gentle, friendly, and very professional. Once again, a small group and they were checking on everyone's safety because it is a very demanding hike and trekking (4 hours going up and 4 hours coming down). Once you get to the Base of Torres del Paine... you realized that it was worth it!!!

The transport from Puerto Natales to El Calafate, Argentina by Turismo Zaahj (Big comfortable A/C bus) was EXCELLENT. Funny and friendly drivers (there are 2 because they take turns), and the customer service provided at the El Calafate Station was superb. Ana at the front desk--THANK YOU FOR TAKING CARE OF MY ISSUE. I lost my passport and wallet on the bus. Kimkim and Ana from Turismo Zaahj located it and returned it to me. SO GRATEFUL FOR ALL YOUR ASSISTANCE!!! We had a driver, Joaquin, who went far and beyond chasing the bus when I told him about the passport and wallet. AGAIN--PLENTY OF GRATITUDE.

Perito Moreno Glacier Mini Trekking was an incredible experience. Thank you to all the staff at the base of the Glacier and for the shot of whiskey at the end of the path. What a lovely surprise!!! This experience is worth it!!! Once again, thank you to Lorena for accommodating my priorities for this trip. It worked perfectly! And the weather was just ideal. This activity was special because it was done on the 31st of December (last day of 2023). What a way to end the year!!!
There are plenty of bars and restaurants in El Calafate and you cannot go wrong with variety and quality of the food and the service.

Lastly, Ushuaia--- Tierra del Fuego and the End of the World. Lorena scheduled great activities. The trekking and canoeing in Tierra del Fuego National Park was so peaceful and meditative. We learned to appreciate this planet more and more!!! Thank you to Luis (driver), Juan and Carlos. The home cook meal at the end was a real surprise.... with wine and great company. Small group of friendly people. The beef stew with vegetables was so good!!! Great coffee too! Lorena thought about all these details. Isla de los Fuegos transport was very professional. Ushuaia is a lovely town. The Beagle Channel and Penguins tour was EXCELLENT. I was able to be close to the Penguins. We visited Glacier Martial and that was done independently---- another hike and trekking but we got to the base of the Glacier. Terrific experience!

Overall, this adventure has been a very rewarding one. We were able to do many physical activities that, despite our excellent body fitness, it also requires a different mind set. Letting go of insecurities, anxieties, and fears was part of the lesson. Recognizing the importance of mother Earth and how to preserve it for future generations was also an important aspect of the trip. This was fun, mystical, educational, meditative, mysterious, challenging--- austral and worth it!!!

Thank you LORENA for giving us this unforgettable adventure!!! We will be back!!!

Hotel Reviews
Hotel Costaustralis
Puerto Natales

Great location! Friendly staff and great restaurant/food.

Authenticity & Character
Speechless!!! Awesome
Location
Best location!
Staff
Attentive. Friendly. Professional.
Cleanliness & Comfort
Stellar!
Las Lengas Hotel
Ushuaia

Up in a hill with views of the entire port and the Glacier Le Martial. Modern, spacious, great rooms... huge comfortable double beds and pillows. Restaurant was great. Good breakfast and pizza! Friendly and professional staff. We were able to check-in immediately with no issues. Checking-out was very early in the morning and very fast.

Authenticity & Character
Modern. Comfortable.
Location
Safe area! The entire town is great for walking (if you like to walk). Taxis are not expensive and the hotel call them for you.
Staff
Very professional and helpful.
Cleanliness & Comfort
Hosteria Kau Kaleshen
Gdor. Gregores 1256, Z9405 El Calafate, Santa Cruz, Argentina

Lovely place. Cabin-like rooms with a great garden to hang out when very sunny. Alan and Leo at the front desk---thank you for all your assistance and customer care. The breakfast was served on-time and very good.

Authenticity & Character
Very representative of the area.
Location
Block away from Ave. Libertador (main street)--- restaurants, shops, bars, police station, etc. Near Lago Argentino... great walk around town.
Staff
Alan and Leo--- you are the best!!!
Cleanliness & Comfort
Hotel Ladera
Providencia

Great Hotel. Love the infinity pool! The room was spacious and very modern. Great customer service. Thank you.

Authenticity & Character
Modern. Friendly staff!
Location
Safe. Good restaurants in the area. Close to public transportation.
Staff
Friendly!
Cleanliness & Comfort
Activity Reviews
Perito Moreno Glacier Mini-trekking
Perito Moreno Glacier Mini-trekking
El Calafate

The highlight of the trip. Great coordination with the ferry and the guides waiting for us at the base of the Glacier. A great team is awaiting for us to show us how to walk on ice!!! Unbelievable experience provided by Hielo y Aventura.

Quality of Experience
Food
We went with our own lunch. Lockers available for backpacks. Coffee and Tea was available at the end of the mini trekking. We had whiskey too.
Guides, Drivers and Staff
Transport
Beagle Channel & Penguins
Beagle Channel & Penguins
Ushuaia

Once again, it is all about recognizing the beauty around us and preserving nature and saving mother Earth. Lovely and friendly Penguins---who knew!!! LOL

Quality of Experience
Guides, Drivers and Staff
Transport
Trekking & Canoeing in Tierra del Fuego National Park
Trekking & Canoeing in Tierra del Fuego National Park
Ushuaia

Emerging yourself in nature and thousands of years old rocks.

Quality of Experience
Food
The beef stew with vegetables , wine, coffee and the end was a lovely surprise.
Guides, Drivers and Staff
Transport
Base Torres Hike
Base Torres Hike
Patagonia

The most challenging adventure. Meeting people on the way and emerging yourself in nature.

Quality of Experience
Food
We bought our own lunch.
Guides, Drivers and Staff
Ramiro, Seba, and Hector. Hard to believe you do this 4-5 times a week. You are the greatest!
Transport
W Circuit -- Was good. The bus can be a bit bigger.
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago

BEAUTIFUL LAND

Quality of Experience
Food
At the end of the adventure, they set up a picnic table with wine, juice, fruits, nuts, cookies, ham, cheese, olives, crackers.... LOVELY
Guides, Drivers and Staff
Andres, Matias, Laura--- from Ando Andes. Great and professional loving people!
Transport
Santiago City Tour
Santiago City Tour
Santiago

Soledad was a great tour guide. Alejandro (driver) was also great with his historical comments.

Quality of Experience
Guides, Drivers and Staff
Soledad and Leonardo!!!! You are the best.
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 11, 2024

Wow... thanks, Luis! Your detailed review makes me want to travel to Patagonia right now!!
I know this trip meant a lot to you, and it is fantastic to learn that it exceeded expectations. Patagonia is beautiful, both the people and the nature, and you were able to experience lots of it. I have passed along your kind words to all the providers, and I will be waiting to help you plan your next adventure in South America.
All the best,
Lorena

What an amazing time we had in London!
England | Jan 2 - Jan 8, 2024

Robyn
Robyn B.
Canada | Reviewed on Jan 10, 2024
What an amazing time we had!
I asked Kat to help me organize a surprise 16th bday trip for my daughter and I gave her a wish list of places my daughter wanted to see/things she wanted to do.
Kat organized our trip so we made the most of our time. Her suggestions for a walking tour of Roman ruins on London was really good. Kevin, our guide, knew so much history. We also took a car trip to see Hampton court and Blenheim castles with David and he was also so knowledgeable.
I am so happy with...
Read more

What an amazing time we had!
I asked Kat to help me organize a surprise 16th bday trip for my daughter and I gave her a wish list of places my daughter wanted to see/things she wanted to do.
Kat organized our trip so we made the most of our time. Her suggestions for a walking tour of Roman ruins on London was really good. Kevin, our guide, knew so much history. We also took a car trip to see Hampton court and Blenheim castles with David and he was also so knowledgeable.
I am so happy with the trip Kat planned. I thank her from the bottom of my heart.
Robyn

Activity Reviews
Hampton Court and Blenheim Palace PrivateTour
Hampton Court and Blenheim Palace PrivateTour
London
Quality of Experience
I
Guides, Drivers and Staff
Transport
Roman London Private Walking Tour
Roman London Private Walking Tour
London
Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Tour to Bath and Windsor Castle
Private Day Tour to Bath and Windsor Castle
London
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jan 11, 2024

Dear Robyn,

I'm delighted to hear that you and your daughter enjoyed the surprise 16th birthday trip! It was my pleasure to organize your travel based on your amazing and thoughtful wish list!
Your kind words mean a lot, and I'm thankful for the opportunity to contribute to your memorable experience.

Warmest regards,
Kat

The perfect way to experience Marrakech and Southern Morocco
Morocco | Jan 2 - Jan 8, 2024

Jenny
Jenny N.
United Kingdom | Reviewed on Jan 10, 2024
Wow! How do you sum up 7 days of adventure in a few sentences? This was our first time to Morocco and I was travelling with my older father. Sharon and the team couldn't have been better in organising a trip that was tailored to both of our interests and abilities. We felt like we really saw and experienced Southern Morocco in ways that wouldn't have been possible on our own. From women's craft collectives in the Atlas Mountains, to 16th century architectural marvels, incredible food,... Read more

Wow! How do you sum up 7 days of adventure in a few sentences? This was our first time to Morocco and I was travelling with my older father. Sharon and the team couldn't have been better in organising a trip that was tailored to both of our interests and abilities. We felt like we really saw and experienced Southern Morocco in ways that wouldn't have been possible on our own. From women's craft collectives in the Atlas Mountains, to 16th century architectural marvels, incredible food, watching the sun rise from the top of a sand dune in the Sahara desert, visiting a musician's village and having a private concert, seeing the stunningly beautiful Ben Yousef Madrassa up close... We met so many wonderful local people only too happy to welcome us and share a bit of themselves and their country with us. Special thanks must go to our guide and tour manager, Jamal. Patient, kind, caring, knowledgeable, hilarious and unflappable - our trip wouldn't have been the same without him. Thanks too to all of the local guides we met - you were all amazing! I know this is the start of many future visits to this amazing country. See you again soon, Morocco...

Hotel Reviews
Kasbah Itrane Tamnougalt
Tamnougalt

Totally lovely. Not the fanciest, but def the most authentic accommodation of our visit. Food was the best on our 7 day trip. Quiet, clean and beautiful grounds - we didn't want to leave. Thanks so much for having us!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chez Ichou
Dades Gorge

While the staff are lovely and the rooms comfortable, this is not the hotel for you if you're light sleeper. Positioned on a main road, there's a lot of road noise. Also the room doors have heavy metal bolt closures on them that aren't easy to use. So guests do a lot of door slamming and metal grinding trying to get in and out of their rooms. The hotel is a central open atrium style with tiles, so all internal noise is captured - including people just speaking in their rooms. Even with ear plugs, it wasn't a restful evening. The bathroom was dirty when I arrived - with food and hair on the floor. Be sure to ask for the price of wine if offered to you with dinner. We were charged 400 dirhams (approx USD$40) for the bottle (our mistake though).

Authenticity & Character
Location
On a well used main road - a lot of constant traffic noise.
Staff
Cleanliness & Comfort
Bathroom floor dirty with food and hair on the floor. Bed and main room comfortable, clean and warm. Very noisy door design - heavy bolts with double doors on each room. Difficult to close/use, so lots of noise from guests entering/exiting their rooms. Staff hadn't switched on main lights by the time breakfast started, so had to use phone torch to get down the flights of stairs to the dining room for breakfast.
Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Jan 15, 2024

Hi Jenny,

Thank you for the fabulous review. We are thrilled that your trip to Morocco beat your expectations and that you had an amazing time with Jamal. We agree that he is awesome and we are super happy to have him on our team! We look forward to hosting you on your future visits to our wonderful country!!

Thanks for trusting us with you trip!
Sharon, Jamal, and the rest of the Morocco Immersion family

Amazing trip! Argentina and Chile
Argentina | Dec 15 - Dec 29, 2023

Heather
Heather A.
Germany | Reviewed on Jan 10, 2024

Amazing trip! Guides Florencia in Buenos Aires, Rami in Salta/Jujuy and Nicolas in San Pedro de Atacama were absolutely fantastic. We had a trip of wonderful contrasts - city, jungles, mountains and desert- once in a lifetime!

Local specialist: Claudia Salvato
Claudia
Claudia Salvato
Local specialist in Buenos Aires | Replied on Jan 11, 2024

Hola Heather,
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your trip, and we're delighted to have been a part of making it special for you!!
It was a pleasure assisting you with your journey ;)
Best wishes,
Claudia

Christina and Mathia were extremely helpful. ...
Norway | Dec 28 - Jan 4, 2024

Christa
Christa C.
Chicago, IL | Reviewed on Jan 10, 2024
Christina and Mathia were extremely helpful. Everything was amazing! The apartment in Aurland on the fjord was incredible. We were on the water and the view was breathtaking. We also truly enjoyed our experience at the GLOD Aurora Domes. We saw the Northern lights all 3 nights, loved the dog sledding and the reindeer sledding. A truly incredible experience! Thank you! Read more

Christina and Mathia were extremely helpful. Everything was amazing! The apartment in Aurland on the fjord was incredible. We were on the water and the view was breathtaking. We also truly enjoyed our experience at the GLOD Aurora Domes. We saw the Northern lights all 3 nights, loved the dog sledding and the reindeer sledding. A truly incredible experience! Thank you!

Hotel Reviews
Wangen Apartments by Flåmsbrygga
Aurland

Cute apartment with spectacular view!! We were there over the winter holidays and the restaurants were not open, but the grocery store was a 1 minute walk from the apartment. Highly recommend!

Authenticity & Character
Location
The view
Cleanliness & Comfort
GLØD Aurora Canvas Dome
Alta

Very cozy! A great experience!

Authenticity & Character
A different experience compared to your regular hotel room.
Location
Staff
Very helpful with making phone calls and reservations.
Cleanliness & Comfort
Coffee in bed!
Activity Review
Snowshoe to Stegastein Viewpoint
Snowshoe to Stegastein Viewpoint
Norway

A nice experience. Amazing views, but a little short.

Local specialist: Christina Wang
Christina
Christina Wang
Local specialist in Kristiansand, Norway | Replied on Jan 12, 2024

Hi Christa,
Thank you so much for sharing your experience of your visit to Norway. And for sharing these amazing pictures!! It is so awesome that you got to experience the Northern lights all three nights up north! It was a pleasure planning with you! All the best for the new year.
Christina

All the guides, activities, and hotels were a...
Costa Rica | Dec 23 - Jan 3, 2024

L
Livia C.
Belgium | Reviewed on Jan 10, 2024
All the guides, activities, and hotels were all great and i had no issues at all with anything! The last day we had realised we had no hotel for the last night and kimkim (or bryan) so easy i’ll booked us a hotel and it was just wonderfull 11/10. Read more

All the guides, activities, and hotels were all great and i had no issues at all with anything! The last day we had realised we had no hotel for the last night and kimkim (or bryan) so easy i’ll booked us a hotel and it was just wonderfull 11/10.

Activity Review
Doka Coffee Tour
Doka Coffee Tour
Costa Rica

The woman who gave us the tour was wonderful and so polite and energetic the whole tour through! we had not any extra change on us so unfortunately we couldn’t give a tip which is why i am writing this review. Fantastic place loved it.

Quality of Experience
oop
Guides, Drivers and Staff
The tour guide.
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 10, 2024

Hola Livia,

I'm delighted to hear that you had a fantastic experience with our guides, activities, and hotels! I'm also glad that we could smoothly arrange a hotel for your last night, and you found it wonderful. We appreciate your positive review!

Whenever you're ready for your next Costa Rican adventure, feel free to get in touch. We're here to help you plan another incredible journey.

Pura Vida! 🌿🦥
Bryan

Why travelers love kimkim

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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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