Kimkim Trip Reviews

4.8
Based on 17,527 ratings
Read 17,527 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great time in Paris and Amsterdam
France | Aug 22 - Sep 2, 2025

Rod
Rod S.
Framingham, MA | Reviewed on Sep 11, 2025

We had a great time in Paris - so much so that we cannot wait to go back. Sebastian found just the right neighborhood for us (Marais) to enjoy the wonderful cuisine. We spent days walking Paris, and enjoyed every moment. As for Amsterdam, our transition via train (arranged by Sebastian) was seamless, and hotel selection was perfect. We've used Kim Kim before and we will again in the future.

Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Sep 11, 2025

Hi Rod,

Thank you so much for your kind words! 😊 I’m really glad to hear you enjoyed Paris and that the Marais turned out to be the right neighborhood for you—it’s one of my favorites too.

I’m also happy the transition to Amsterdam went smoothly and that you liked the hotel there. It was a pleasure to help with your trip, and I’d love to assist again whenever you’re ready for your next adventure!

Best regards,
Sebastian

Our driver Said was so thoughtful! He always ...
Morocco | Jun 20 - Jun 27, 2025

K
Karie J M.
Ashburn, VA | Reviewed on Sep 11, 2025

Our driver Said was so thoughtful! He always had a water for us when we got back from excursions and showed us things along each of our treks!

Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco, New York, Spain | Replied on Sep 14, 2025

Thank you so much for your kind words! We’re thrilled to hear that Said made your treks enjoyable and kept you well taken care of. We’ll be sure to share your feedback with him, he’ll be delighted!

We hope to welcome you back to Morocco for another adventure soon!

The Canadian Rockies with Andreea
Canada | Aug 31 - Sep 9, 2025

L
Lilly A.
Atlanta, GA | Reviewed on Sep 11, 2025

Andreea was wonderful listening to our needs. We went back and forth quite a few times and she was always quick at replying.
The wild life excursion was a non event but the tour guide could not have been kinder and funny.
Kamloops was a non event as well but we now know it was the middle point to get to Vancouver (long drive). I would not recommend eating at Maurya in Kamloops.
We thank you again, Andreea, for your planning and always answering us.
We are suppose tot get a refund of 112.68 Euros for excersion we cancelled, will you be the ones refunding us?

Best,
Mark & Lilly Antebi

Local specialist: Andreea Pegulescu

Costa Rica adventures - returning with teens after 22 years
Costa Rica | Aug 6 - Aug 14, 2025

Amy L
Amy L E.
Newark, NJ | Reviewed on Sep 11, 2025
Twenty-two years after honeymooning in Costa Rica, my husband and I brought our two daughters (ages 16 and 20) back to Costa Rica and it exceeded expectations! Gustavo put together an incredible itinerary for us and chose perfect accommodations to please all. We especially loved Hotel Poco a Poca which had a lovely walking trail, beautiful little spots to relax, and a lovely swim up pool and large hot tub which our girls especially loved. The onsite restaurant is great, and the morning... Read more

Twenty-two years after honeymooning in Costa Rica, my husband and I brought our two daughters (ages 16 and 20) back to Costa Rica and it exceeded expectations! Gustavo put together an incredible itinerary for us and chose perfect accommodations to please all. We especially loved Hotel Poco a Poca which had a lovely walking trail, beautiful little spots to relax, and a lovely swim up pool and large hot tub which our girls especially loved. The onsite restaurant is great, and the morning breakfast was delicious with lovely ambiance.

Our excursions in the La Fortuna / Arenal area definitely exceeded expectations. Hugo was our tour guide at Arenal Volcano and he was so knowledgeable and gave us lots of opportunity to choose the pace. We then headed to the waterfalls which were rewarding. It would have been helpful to know in advance that we could have packed a separate bag for the waterfall and left it in the van, instead of trying to dress for both hiking and swimming. The EcoTermales Hot Springs Experience was truly exceptional. We were the first people there in the morning which gave us time to explore and take pictures. It was never particularly crowded, and the meal was lovely too.

In Monteverde we were thrilled with the TreeTram ziplining adventure. It definitely gets the heart racing, but we felt safe and our guides there were really personable. We had a really fun day at the beach in Manuel Antonio. We didn't book excursions here, but took some advise for how to spend our day and it was great. We took taxis to and from the beach and the National Park which were super easy and all our taxi drivers were kind and friendly.

Super impressed with how smooth everything went with the car rental, and our trip itinerary prepared us plenty for the driving between La Fortuna, Monteverde and Manuel Antonio. A nine day trip for a family of four - everything went completely smoothly and everyone's expectations of this once in a lifetime trip were exceeded! I definitely recommend KimKim for planning trips like this that need to please different ages and where you want to fit in lots of different locations and activities!

Hotel Reviews
Shana by the Beach Resort
Manuel Antonio

The views at Shana by the Beach are magnificent, which we enjoyed from both our balcony and the pool. The rooms are clean and comfortable, although the walls are quite thin and we did deal with some noisy neighbors. There is an adult pool which we appreciated given how popular the main pool was. Service at the restaurant and pool was great, and the menu is diverse enough to accommodate the varied tastes of our family of four. The front desk was very helpful with quickly getting taxis to pickup right from our building.

Authenticity & Character
The monkeys bring on the character at Shana by the Beach! We arrived during the evening hour when they are frolicking all over the balconies. Very authentic, but don't leave things on your balcony and make sure to lock the sliders from balcony into the rooms as they are capable of sliding the doors open!
Location
The views are beautiful from Shana by the Beach, but don't count on walking places due to very steep, windy roads. It's easy enough to get taxis to get where you want to go and all our taxi drivers were super friendly and helpful.
Staff
Cleanliness & Comfort
Hotel & Spa Poco a Poco
Monteverde

My family of four (daughters ages 20 and 16) simply loved this hotel. Upon arrival, we were welcomed with fresh juice in the lobby while checking in, and shown to our rooms. The pool and hot tub are beautiful, with a swim up bar which was such a treat for all. As you walk the grounds, there are so many nooks to curl up in and savor the peace and quiet in whatever way you prefer. The onsite restaurant is wonderful to have, which allowed us to not have to leave the grounds after a full day of excursions. The breakfast service is top notch, and the setting is beautiful. There's a lovely little nature walk onsite which was perfect for filling little gaps of time.

Authenticity & Character
The grounds are lush and beautiful, with a nature walk onsite.
Location
We were close enough to walk to restaurants and shops, albeit with some steep hills. There is a helpful plaza right across the street with ATM and grocery store, which was super convenient. Short trip to excursions.
Staff
Cleanliness & Comfort
Hotel Lavas Tacotal
Fortuna, San Carlos

Very beautiful grounds where weather permitting, you will get incredible views of the volcano. The rooms are clean and simple with ample space. The private huts are truly lovely. We found it convenient to have the onsite food and beverage service, however it's hours are not clear so we learned to not count on it being open. The service at both the restaurant and front desk were friendly and helpful. We were originally put in two units that are off the parking lot which were very noisy and not nearly as lovely as being within the walls of the hotel grounds. We asked to be relocated and they were beyond accommodating to make this happen. It was lovely to have the pools to enjoy before and after our excursions!

Authenticity & Character
Lush grounds with amazing views of the volcano! A beautiful space towards back of the grounds where we were able to to see toucans and other birds, and take in the views.
Location
Not a far drive from all the local excursions in the La Fortuna area.
Staff
Cleanliness & Comfort
Activity Reviews
EcoTermales Hot Springs Experience with Meal
EcoTermales Hot Springs Experience with Meal
Arenal/La Fortuna

EcoTermales is very luxurious! We got there early and enjoyed being there without others, but even as it began to fill up it never felt crowded. We easily could have spent more time than than we had planned for. They make beautiful and tasty cocktails! There are lockers and changing rooms and everything is very thought out to increase enjoyment of the grounds and pools.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver was not there at the time we requested, but when we called they came quickly.
Arenal Volcano & La Fortuna Waterfall Hike with Lunch
Arenal Volcano & La Fortuna Waterfall Hike with Lunch
Arenal/La Fortuna

This was a great first day for our family in Costa Rica. We started at the volcano, and our tour guide Hugo was prompt and proved to be super knowledgeable and patient. He gave us options for how long of a hike we wanted to do. He really knew the area and had a lovely way of sharing it with us. He had fresh pineapple ready for us when we got back to the van, before heading to the waterfall. He was very patient when we took the time at the waterfall to seek out a snack for our daughters since they needed something to hold them over til lunch.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

Amsterdam
The Netherlands | Sep 6 - Sep 10, 2025

A
Alex L.
Dallas, TX | Reviewed on Sep 11, 2025
Wonderful trip. Well planned. Saw so much and enjoyed it thoroughly. Especially appreciated the rapid “on call” availability when minor glitches (eg a missing ticket) occurred. Pricing could be more transparent. A few tips: great hotel (Hotel Estheréa) although expensive small breakfast could easily be replaced by great cafes and even a smoothie shop almost next door. A tour guide at Rijks museum recommended. Transportation system superb. Great city! Read more

Wonderful trip. Well planned. Saw so much and enjoyed it thoroughly. Especially appreciated the rapid “on call” availability when minor glitches (eg a missing ticket) occurred. Pricing could be more transparent. A few tips: great hotel (Hotel Estheréa) although expensive small breakfast could easily be replaced by great cafes and even a smoothie shop almost next door. A tour guide at Rijks museum recommended. Transportation system superb. Great city!

Hotel Review
Hotel Estheréa
Amsterdam

See above re breakfast. Otherwise fantastic hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Amsterdam - Jewish Museum & Portuguese Synagogue
Amsterdam - Jewish Museum & Portuguese Synagogue
Amsterdam
Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Rijksmuseum
Amsterdam - Rijksmuseum
Belgium
Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - STRAAT Museum
Amsterdam - STRAAT Museum
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Daytrip to Cheese Farm, Edam and Zaanse Schans
Daytrip to Cheese Farm, Edam and Zaanse Schans
Belgium

Touristy but well worth it. Great to see that side of the country.

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Anne Frank House
Amsterdam - Anne Frank House
Belgium
Quality of Experience
Guides, Drivers and Staff
Amsterdam -  Grand Dutch food & history tour in small group
Amsterdam - Grand Dutch food & history tour in small group
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Amsterdam - Van Gogh Museum
Amsterdam - Van Gogh Museum
Belgium
Quality of Experience
Transport
Amsterdam - Private canal cruise to Van Gogh Museum
Amsterdam - Private canal cruise to Van Gogh Museum
The Netherlands

Private tour early morning is best. Very nice

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Evening canal cruise with wine & cheese
Amsterdam - Evening canal cruise with wine & cheese
The Netherlands

A bit touristy but worth doing.

Quality of Experience
Guides, Drivers and Staff
Transport
Public Transport Pass Amsterdam
Public Transport Pass Amsterdam
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nadine Hikisch
Nadine
Nadine Hikisch
Local specialist in Huissen | Replied on Sep 11, 2025

Thank you for taking the time to share your feedback, Alex! I am glad to hear that you have enjoyed your trip so much.
Wishing you all the best,
Mieke

First off I need to brag about Salome and how...
Scotland | Sep 1 - Sep 10, 2025

Nolan
Nolan W.
Canada | Reviewed on Sep 11, 2025
First off I need to brag about Salome and how well she put the trip together. The hotels were great choices with great locations that met our needs. The Tigerlily was our start and was located close to the castle at Edinburgh which was also a short walk to the train station, a mall, the car rental (Europcar), restaurants and coffee houses. The breakfast at Tigerlily and so was the dinner. We did eat at some other places but Tigerlily was our first choice. Driving in Scotland was a new... Read more

First off I need to brag about Salome and how well she put the trip together. The hotels were great choices with great locations that met our needs. The Tigerlily was our start and was located close to the castle at Edinburgh which was also a short walk to the train station, a mall, the car rental (Europcar), restaurants and coffee houses. The breakfast at Tigerlily and so was the dinner. We did eat at some other places but Tigerlily was our first choice. Driving in Scotland was a new and quasi difficult experience but getting the car was a breeze. Even the rental agent bragged on how well prepared our advanced booking had been done. One note was that all the hotels with the exception of the Tigerlily did not have air conditioning. The Guardian in Ft William did have a fan which was a great asset. The vast majority of the time it did not matter since the nights were cool. The one down side (and somewhat comical) was the 5AM very loud argument by some sea gulls outside our window . All of our guides were so friendly and informative. If I had one problem is that at Dunbar we saw very very little of where the battle took place. It is not a national park but we did not get to visit Doon hill and only found at single monument along side the road that marked a spot. It was my hope to have had a much more detailed review but it would have required driving outside the town and that seemed to be beyond the scope of what our guides offered. All other places we visited were exceptional for the depth of our tours. Durham Cathedral, Hadrian's Wall, Bannockburn, and Culloden were so well performed by every guide. Absolutely no regrets on any aspect of the trip. Something out of control of KIMKIM was the trains. Every single train was PACKED. Struggled to find seats at times and finding space for the luggage was a constant problem. But it is hypocritical for a tourist to complain about tourist.

Hotel Reviews
Pine Trees Hotel
Pitlochry

Quite an uphill walk with bags. The site was easily one of the most handsome hotels we stayed in. wonderful little nice things like candy bars, chips, flavored water, etc in the common area of the four rooms. VERY comfortable beds and space. One thing that surprised us about ALL the hotels we stayed in....no USB ports for charging phones. Seems odd since cell phones are so ubiquitous that there are no ports on lamps/tables/wall that we are used to seeing in the USA and other destinations. This hotel also had an excellent restaurant.

Authenticity & Character
The seclusion, quality of the hotel and grounds. very good beds and amenities.
Location
a semi private heavily wooded tree lined road. Separate buildings and each divided up into 4 or so rooms.
Staff
What you would expect from a place of this caliber.
Cleanliness & Comfort
Very much liked the comfort of this place. VERY clean and inviting .
Maldron Hotel Newcastle
Newcastle upon Tyne

Parking was a pain. The walk to the garage was not a big issue but driving to the garage was a challenges with google maps. It was just weird. The umbrella rental stand was very welcome. It really came in handy. Room was comfortable. But the restaurant in the hotel was not their strong point.

Authenticity & Character
Location
Staff
very helpful in any way.
Cleanliness & Comfort
very comfortable.
Tigerlily
Edinburgh

Staff was amazing and easily had one of, if not the best, breakfast and dinners. Great beds. Wonderful rooms

Authenticity & Character
Stylish hotel and blended in with the surroundings.
Location
close to everything we wanted to do.
Staff
Always very friendly. Always.
Cleanliness & Comfort
always looked immaculate .
Local specialist: Salomé Deroyer
Salomé
Salomé Deroyer
Local specialist in Lyon | Replied on Sep 11, 2025

Hi Nolan,
Thank you so much for your thoughtful and detailed review!
I am very pleased to hear that you and Mason had such a great time in Scotland discovering all the historic sites with your amazing guides! 😊
I appreciate your feedback regarding the tour of Dunbar and transportation in Scotland, it is always helpful to hear these reviews for future trips.
Once again, thank you for traveling with us, and I do hope we get to hear from you for your future trips! 😊
All the best,
Salomé & the High Point Holidays Team

Robi and his team were amazing!!!
Croatia | Sep 3 - Sep 10, 2025

Karma
Karma S.
Newark, NJ | Reviewed on Sep 11, 2025
Robi and his team were amazing!!! Robi was essential in making my 50th birthday celebration with my sisters in Croatia unforgettable. His insights on where to go, what to see, places to eat, as well as handling all the logistics made our vacation worry free and incredibly memorable. I’d recommend his company Soul of Croatia / AC/DC to everyone who wants a high quality experience. Thank you Robi!!! Read more

Robi and his team were amazing!!! Robi was essential in making my 50th birthday celebration with my sisters in Croatia unforgettable. His insights on where to go, what to see, places to eat, as well as handling all the logistics made our vacation worry free and incredibly memorable. I’d recommend his company Soul of Croatia / AC/DC to everyone who wants a high quality experience. Thank you Robi!!!

Hotel Reviews
Apartment Zicara
Dubrovnik

Great location, clean and has a beautiful terrace. Would definitely recommend staying here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aminess Liburna Hotel
Korčula

Access to the beach and a pool. Clean and amazing breakfasts! I’d definitely recommend staying here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Devecchi rooms
Hvar

Lovely balcony overlooking the ocean with a perfect location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Marul
Split

Clean rooms, attentive staff, perfect location and great breakfasts!

Authenticity & Character
Location
Close to old town. Walking distance to everything in Split.
Staff
Cleanliness & Comfort
Activity Review
Dubrovnik and Elaphiti islands - Lopud and Koločep private boat trip
Dubrovnik and Elaphiti islands - Lopud and Koločep private boat trip
Croatia

Private boat trip was incredible. Robi planned the perfect day with amazing sights including the blue caves and a delicious lunch.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Sep 11, 2025

Hi Karma,

Thank you very much for your feedback and kind words much appreciated.
I was a pleasure hosting you and your sisters. Thank you for giving me your trust.
I am happy to hear i was able to contribute to your experience and organise a good trip for you.
Hopefully this trip will stay in a fun memory :)
Many regards from Croatia.
Best
Robi

Excellent
Argentina | Aug 22 - Aug 28, 2025

Aaron
Aaron C.
Newark, NJ | Reviewed on Sep 10, 2025
Loved the trip, great tour guides, great soccer match I have withcnessed at La Boca
This country is big inflation, not cheap, other than that we enjoyed vacation.
Thank you Kristy
Read more

Loved the trip, great tour guides, great soccer match I have withcnessed at La Boca
This country is big inflation, not cheap, other than that we enjoyed vacation.
Thank you Kristy

Hotel Review
Krista Boutique Hotel
Buenos Aires

Clean, nice neighborhood in Parlemo. I would like to stay there if I come back

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Departure Day: Farewell to Buenos Aires
Departure Day: Farewell to Buenos Aires
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Free Day in Buenos Aires
Free Day in Buenos Aires
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Boca Juniors Matchday Experience
Boca Juniors Matchday Experience
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Buenos Aires Walking City Tour- Private
Buenos Aires Walking City Tour- Private
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Arrival to Buenos Aires from EZE
Arrival to Buenos Aires from EZE
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Sep 11, 2025

Hi Aaron,

Thank you for traveling with us! I’m so happy to hear you enjoyed the trip, the guides, and the soccer match in La Boca. We really appreciate you choosing us to plan your vacation and hope to see you on another adventure soon!

Best,
Kristy

Wonderful trip!
Japan | Aug 29 - Sep 8, 2025

Kristi
Kristi M.
Seattle, WA | Reviewed on Sep 10, 2025
The trip was everything and more than what we expected. The drivers, guides and management kept us informed the day in advance as to the upcoming pick up times and itinerary. The guides were extremely knowledgeable about the locations and history. The Sumo Experience in Tokyo is a must see, as well as, the Samurai Ninja museum in Kyoto. Shona very helpful with setting up the itinerary and going through each day prior to departure. We will definitely use her services again. We... Read more

The trip was everything and more than what we expected. The drivers, guides and management kept us informed the day in advance as to the upcoming pick up times and itinerary. The guides were extremely knowledgeable about the locations and history. The Sumo Experience in Tokyo is a must see, as well as, the Samurai Ninja museum in Kyoto.

Shona very helpful with setting up the itinerary and going through each day prior to departure. We will definitely use her services again. We appreciate all she did for us. Thank You for making the trip a wonderful experience!

Hotel Reviews
Hotel Keihan Yodoyabashi

great breakfast buffet; cramped for 3 people in a room but were able to adjust furniture to make it easier to get around in.

Location
close to subway
Staff
Cleanliness & Comfort
cramped for 3 people but very clean
Sotetsu Fresa Inn Kyoto-Shijokarasuma
Kyoto

Great breakfast buffet; not as clean as it could have been; cramped for 3 people

Authenticity & Character
Location
Close to subway
Staff
Cleanliness & Comfort
stains on the floor; if adding a 3rd bed furniture could have been rearranged to make it easier to get around the room.
Asakusa Tobu Hotel
Tokyo

Very good hotel; cramped for 3 people but has space under the bed for suitcases.

Authenticity & Character
Location
Close to subway stops
Staff
Cleanliness & Comfort
Activity Reviews
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Great guide. Interesting and informative

Quality of Experience
Guides, Drivers and Staff
Transport
Arashiyama Bamboo Grove and Monkey Park Tour
Arashiyama Bamboo Grove and Monkey Park Tour
Kyoto

The bamboo forest is a wonderful sight to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

The guide has great information to share.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Samurai Ninja Museum is awesome and interactive. The Kimono tea ceremony was fun and you get to wear a kimono.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo

Even if you are not a whisky drinker the experience is a fun one.

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

This was an awesome and fun experience. Great information and fun!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Sep 11, 2025

Hi Kristi,
I sincerely appreciate your genuine and heartfelt review. I truly hope to meet more kind and lovely guests like you. I will work even harder to provide better service for guests like you, and I really look forward to seeing you again on your next trip.
Best
Shona

Ease and Flexibility
England | Sep 5 - Sep 9, 2025

Cody
Cody M.
Dallas, TX | Reviewed on Sep 10, 2025
Aleksandra was very responsive and informative in selexting, scheduling, and booking our trip. She was very helpful and accommodating while helping with last minute changes. Read more

Aleksandra was very responsive and informative in selexting, scheduling, and booking our trip. She was very helpful and accommodating while helping with last minute changes.

Hotel Reviews
New Town Hotel
Edinburgh
Location
Staff
Cleanliness & Comfort
Marlin Waterloo
London

As an American, not accustomed to the AC being on a time limit and getting hot in the middle of the night. We did leave something in the safe, which the hotel was very helpful in ensuring the item was returned to us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Retired Royal Guard Central London Walk
Retired Royal Guard Central London Walk
London

David was amazing! His knowledge, first hand and learned, was impressive.

Quality of Experience
Guides, Drivers and Staff
London Secret Food Tour
London Secret Food Tour
London

Ryan was great!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Sep 18, 2025

Dear Cody and Victoria,
Thank you for your kind words! I’m thrilled you enjoyed your trip and found my support helpful. I’m glad your hotel stays were positive overall and that Ryan and David made your activities memorable.
I look forward to helping you plan many more adventures in the future!
Warmly,
Aleksandra

Stress-free, well organized vacation in Greece
Greece | Sep 2 - Sep 9, 2025

Jean
Jean B.
Dallas, TX | Reviewed on Sep 10, 2025
We had a wonderful, and stress-free trip thanks to the incredible service of Kim Kim. Knowing all our rides were prearranged made things so easy!
They picked a wonderful location at the Melidron within a couple minutes walk to all the restaurants we could ever want. The choice of Naxos Island was perfect for us, especially after comparing with what we heard of Santorini and Mykonos from other travelers. It is more laid-back, less crowded and everything is more affordable. The location of our...
Read more

We had a wonderful, and stress-free trip thanks to the incredible service of Kim Kim. Knowing all our rides were prearranged made things so easy!
They picked a wonderful location at the Melidron within a couple minutes walk to all the restaurants we could ever want. The choice of Naxos Island was perfect for us, especially after comparing with what we heard of Santorini and Mykonos from other travelers. It is more laid-back, less crowded and everything is more affordable. The location of our place in Athens was great too, and we were able to explore around on our own and find our way back thanks to Google Maps. Our favorite tours were on Naxos. One was with Iliana, walking from village to village, tasting and eating along the way. She was very knowledgeable and great company. We loved the One-on-one style, where we could get to know something about each other.
We also enjoyed our farm visit, I'm sorry not to remember our guides name, I should have written it down. (Stavros, maybe?) He was also very personable and picked a perfect dish for us to prepare. We loved walking around the farm meeting Wilson and his sheep family.
We also got acquainted with some of the staff at the hotel. Julia and Foteini every day at breakfast and evening at the pool bar, and Teo on our last day.
Of course food was the highlight of the trip, and starting every morning with the fabulous breakfast at the Melidron, was what we looked forward to each day.
The beach scene wasn't our style, with side by side umbrella and beach beds that were for rent for a whole day. If we were younger, and had more time, we might have rented a scooter to explore the island on our own to find less crowded beaches. We did take our own masks and fins, so we went for a quick snorkle at the less crowded end, though there wasn't much to see.
We didn't get to do our catamaran trip because of the wind conditions, but having talked to a couple that did it, we weren't all that disappointed. They said the boat ride was bumpy and they didn't see too many fish.
We appreciated the great customer service of Kim Kim; they let everyone know about Dan's birthday, so they brought him a special dessert with a candle at the pool, and they had a cake with a candle at our farm lunch in addition to the dessert we made ourselves. Very sweet!
We've never taken an agent-organized trip before, and it was a treat to have most of the planning done for us!

Hotel Reviews
Melidron Hotel & Suites
Naxos

Perfect for anyone to enjoy Agios Prokopois beach.

Authenticity & Character
The building style of stacked -up white lodgings matched what we saw all around the island. Very clean, and beautiful garden-like grounds.
Location
Very close to all that was happening in the area. Liked the small village feel of being away from the hub bub of Naxos Town.
Staff
Very friendly and helpful. The staff at the pool bar/ breakfast were so engaging,e felt we got to know them a little, especially Joulia and Foteini.
Cleanliness & Comfort
Roomy accommodations, would have liked a set of drawers so we could unpack, but there was plenty of room to spread out or stuff, so it was still convenient. It was well- supplied with whatever we might need in the way of soap, shampoo, etc.
Sweet Home Hotel
Athens

This hotel was perfectly situated for exploring Athens. The staff was friendly and helpful and the breakfast was wonderful. It really gave the feeling of being in authentic old Athens.

Authenticity & Character
Very charming
Location
Close to everything
Staff
Helpful and welcoming
Cleanliness & Comfort
A little cramped at times, but in keeping with the feel of Old Athens.
Activity Reviews
Morning Catamaran Cruise
Morning Catamaran Cruise
Naxos

Sorry to give poor rating, but " did not participate" is not an option. This tour was canceled due to weather conditions

Private Villages & Countryside Foodie Day Trip with Lunch
Private Villages & Countryside Foodie Day Trip with Lunch
Naxos

We got to see a lot of rural Naxos. Liked private tour.

Quality of Experience
We got to see three different villages and local businesses.
Guides, Drivers and Staff
Iliana was so nice, very knowledgeable and seemed interested to get to know us personally
Transport
Self Guided Beach Day in Naxos
Self Guided Beach Day in Naxos
Naxos

Without personal transportation, seeing all the beaches is not convenient.

Traditional Cooking Experience at Village Farm
Traditional Cooking Experience at Village Farm
Naxos

Liked getting to see rural Naxos, loved the cooking/ eating experience.

Quality of Experience
Our guide was a relative of the farm owner, so he was able to give us some more personal information.
Food
Guides, Drivers and Staff
Transport
Self-Guided Local Markets Visit
Self-Guided Local Markets Visit
Naxos

We weren't sure how to get to the old market, had to ask around, the then just stumbled on to it by chance. We discovered on our next trip to town the easier way.

Self-Guided Food Walk
Self-Guided Food Walk
Athens

We didn't make it to all recommended locations. We were hungry, so ate at the first place we found, then were too full to try anything else. After walking and standing in the heat for so long in the morning, we were ready for a rest.

Ancient Athens Acropolis & Mythology Walk
Ancient Athens Acropolis & Mythology Walk
Athens

It was interesting if Greek Mythology is your thing. We liked hearing about the history.

Quality of Experience
Experiencing truly ancient architecture.
Guides, Drivers and Staff
Very knowledgeable, can answer any questions.
Transport
On time, freindly
Local specialist: Erica Gerakos

Helena was great to deal with . She answered...
Spain | Aug 30 - Sep 6, 2025

Adriane
Adriane Y.
Newark, NJ | Reviewed on Sep 10, 2025
Helena was great to deal with . She answered questions in a timely manner. She chose good local tours for us. The tour also gave us plenty of independence. The transportation was always on time. Read more

Helena was great to deal with . She answered questions in a timely manner. She chose good local tours for us. The tour also gave us plenty of independence. The transportation was always on time.

Hotel Reviews
H10 Urquinaona Plaza
Barcelona

Solid hotel. Good location. Nice staff. Pigeons kept drinking out of the pool which was a bit weird.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
H10 Montcada Boutique Hotel
Barcelona

Hotel worked with us to get in a little bit earlier than we needed. This was great because we were exhausted from flights. The beds were so comfortable. The rooms were nice. The hotel bar area had a great view . We wished there was a pool or a hot tub that was hot. (Americans like hot hot tubs).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Catamaran Trip around Mallorca with Snorkeling or Paddleboarding
Catamaran Trip around Mallorca with Snorkeling or Paddleboarding
Mallorca

The staff had their act together. They cleaned up from last tour and got us on the water. The water is so so beautiful. Drinks were meh . Decent but quite expensive for what they were. The white sangria was delicious. The snacks were ok. I asked for a vegetarian meal but didn't get it. They said my name wasn't on the list. But they did throw a veggie dog on a plate for me.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Mallorca's Oldest Winery: A Journey Through Tradition & Taste
Visit Mallorca's Oldest Winery: A Journey Through Tradition & Taste
Spain

Loved this tour and the owner of the 2nd winery made it special for us. Our friends got engaged!!

Quality of Experience
Guides, Drivers and Staff
Transport
Barcelona Uncovered: From Gothic Streets to La Sagrada Familia
Barcelona Uncovered: From Gothic Streets to La Sagrada Familia
Barcelona

By far my hightlight was La Sagrada Familia! The tour guide was so thorough and the whole experience was magical and emotional. I don't recall his name but he was a 10.

Quality of Experience
Guides, Drivers and Staff
Transport
Taste Barcelona: Authentic Tapas & Neighborhood Walk
Taste Barcelona: Authentic Tapas & Neighborhood Walk
Barcelona

The tour guide was very nice and engaging

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 16, 2025
Hi Adriane, Thank you for sharing your experience!
I am glad you enjoyed the tours, the flexibility of the itinerary, and the smooth transportation. It is wonderful to hear that La Sagrada Familia and the winery visit stood out as highlights of your trip.
I also appreciate your comments about the catamaran snacks and the vegetarian meal that we requested. I will follow up with our partners to ensure these details are handled more carefully in the future. It would be a pleasure to plan... Read more

Hi Adriane,

Thank you for sharing your experience!
I am glad you enjoyed the tours, the flexibility of the itinerary, and the smooth transportation. It is wonderful to hear that La Sagrada Familia and the winery visit stood out as highlights of your trip.

I also appreciate your comments about the catamaran snacks and the vegetarian meal that we requested. I will follow up with our partners to ensure these details are handled more carefully in the future.

It would be a pleasure to plan another adventure for you, discovering more of Spain, or exploring Portugal, Italy, or Morocco next time.

Warmest regards,
Helena

We could not have been happier with the trip ...
Croatia | Sep 1 - Sep 9, 2025

A
Allen G.
San Jose, CA | Reviewed on Sep 10, 2025

We could not have been happier with the trip and Bruno specifically. Bruno was very attentive and his suggestions were all great.

Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Sep 10, 2025

Hi Allen,

I'm glad to hear that you had a great time in Croatia.

Thank you very much for your feedback! I am happy to hear that I was able to fulfill your wishes and that you had a great time in Croatia.

It was a pleasure to arrange the trip for you and your wife.

Hope you took some lifelong memories from Croatia

Hope to stay in touch!

Many regards.

Bruno

FinEst Trip with Kim Kim & Emerson Siimer - an A+ experience ...
Finland | Jul 3 - Jul 13, 2025

A
Amar A.
Boston, MA | Reviewed on Sep 10, 2025
To Kim Kim & Emerson Siimer
Thank you for your assistance with making our trip memorable and fun, we appreciate from the bottom of our hearts. Overall, we are happy we chose to work with you, especially Emerson. All 11 days of our trip, all planned events, all transfers (except for some hiccups with one or two), all day trips, all the guides we had, all transportation arrangements were top class, that ensured we had a relaxed, stress-free trip. We thoroughly enjoyed every...
Read more

To Kim Kim & Emerson Siimer
Thank you for your assistance with making our trip memorable and fun, we appreciate from the bottom of our hearts. Overall, we are happy we chose to work with you, especially Emerson. All 11 days of our trip, all planned events, all transfers (except for some hiccups with one or two), all day trips, all the guides we had, all transportation arrangements were top class, that ensured we had a relaxed, stress-free trip. We thoroughly enjoyed every place we visited, every tour we did and every guide we got for the tours. Yana, Camille, Martin, Lena, Nadia, Moonika, Jorge, Stassi (I am forgetting the Guide we had for Porvoo, apologies) and above all, Emerson who stayed on top of all the activities, always be there for us, patiently answering all our questions and concerns and together, you all have made it a wonderful trip and we appreciate all of you.

All our guides are super knowledgeable, very friendly, greatly accommodating and very cooperating – we loved them all. Please give our gratitude and love to all. Some of the adjustments/changes you had to make to meet our needs & wants are simply outstanding, like taking us to several lighthouses in Tallinn and for arranging an internal tour of the lighthouse was amazing. We truly appreciate it.

We loved Tallinn, Rovaniemi, Porvoo, Helsinki & Turku (in that order), every food we tried and every day of our 11-day trip and all the new experiences during this trip and the fond memories we created. We simply wish it lasted longer. We can’t wait to work with you on our next trip in 2026.

Take care.

Truly

APMN
September 10, 2025

Hotel Reviews
Cru Hotel
Tallinn

Oh My God, the ups and downs, narrow walkways, twists and turns - an unbelievable experience. This place is a 'Character' and we loved the hotel and the experience it offered.

Authenticity & Character
Oh My God, the ups and downs, narrow walkways, twists and turns - an unbelievable experience. This place is a 'Character' and we loved the hotel and the experience it offered.
Location
perfectly located right in the middle of activities, attractions, restaurants, shops - we loved coming in and going out even at nights.
Staff
Friendly staff, the breakfast options were underwhelming. Could have been better. Actually, we skipped breakfast and had outside for a change and better options, to be honest
Cleanliness & Comfort
Very neatly arranged, well maintinaied, pleasant
Home Hotel Jugend
Helsinki

A fortress like look and feel but offered plenty of modern features and comfort. Breakfast was amazing. proximity to major attractions was a big plus.

Authenticity & Character
A fortress like look and feel but offered plenty of modern features and comfort.
Location
right in the center with major attractions within walkable distance.
Staff
very helpful and courteous staff
Cleanliness & Comfort
perfectly arranged, neat, clean and amazing hotel.
Overnight Train

A first-of-a-kind experience for us. The train ride with glowing sun along for the ride throught the night was so much fun. Dining car provided excellent food options. Rooms are small but very aptly set up especially the shower, wow.

Authenticity & Character
A fun train ride
Location
NA
Staff
The conductor was so nice and helped us catch the train when we arrived late, sincerely appreciate it.
Cleanliness & Comfort
beautiful
Arctic Light Hotel
Rovaniemi

Excellent hotel with truly amazing morning breakfast and out of the world dinner menu, loved the stay and the food. Staff is very courteous and helpful

Authenticity & Character
beautiful interior, good lobby, great dining options
Location
Perfectly located, walkable to the center and across from our travel agency. good restaurants a few feet away.
Staff
Thank you for a great service
Cleanliness & Comfort
Very clean and decent and well decorated
Activity Reviews
Finnish Sauna Experience
Finnish Sauna Experience
Rovaniemi

I was afraid of Hot Sauna, sweating, etc. So skeptical about this but Emerson convinced me to give it a try and I did and totally blown away by the experience. Thanks to Emerson and the amazing guide Martin, I truly enjoyed this unique Sauna experience in a natural surrounding for a truly Finnish Sauna Experience. Totally awesome.

Guides, Drivers and Staff
Martin was a cool and energetic guide who made the whole experience amazing.
Transport
the ride, the cabins, the surrounding, the lake and Sauna - a nice thrilling package
Reindeer Farm and Ranua Wildlife Park Visit
Reindeer Farm and Ranua Wildlife Park Visit
Rovaniemi

A thrilling, dream-come-true experience meeting the reindeers, so many of them, Again, it was raining. The experience could have been a lot better if it was a sunny day, we wish. We still enjoyed the trip

Quality of Experience
Visiting Reindeers, feeding them was a great experience., hearing about Reindeers, their behavior, farming, etc. was like listening to a cool story. Thanks to all.
Food
The buffer was yummy, unexpected and enjoyable.
Guides, Drivers and Staff
Camille was very knowledgeable and friendly. She helped make the rainy day experience a better-than expected experience. The way she was explaining made it a cool experience, thanks Camille
Transport
Rainy day made it a little dampening but Camille helped make it a better experience.
Midnight Sun Photography Tour
Midnight Sun Photography Tour
Rovaniemi

Thrilling experience, fun hike and a very active and cool guide Yana. It was a cloudy day and so we missed the 'sun' but the experience was still worth it. To be on top of the hill at midnight was fun, could have been a lot more thrilling with the sun setting and rising. But, we still loved it. Yana made it so much more fun.

Quality of Experience
Thrilling hike and an unusual experience, especially on our first night in Rovaniemi
Guides, Drivers and Staff
Yana was very friendly, knowledgeable, accommodating and she with her camera was a big bonus since I am a photographer too. Thanks Yana
Transport
Good ride
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Sep 11, 2025

Thank you so much for the kind words. It was a real pleasure to plan and follow your trip, and I’m glad you enjoyed the guides, places, and experiences. I also appreciate your adventurous spirit and not minding the few hiccups along the way. Looking forward to working with you again in 2026!

Portugal and Barcelona
Portugal | Aug 19 - Aug 29, 2025

K
Kenneth R.
Miami, FL | Reviewed on Sep 10, 2025
We were very happy with the fact that for the most part we had private tours in Lisbon, Centra, Porto. The tour person in Porto was at best adequate as we really didn’t see a whole lot of interesting areas. However, the tours in Lisbon were very good. For the most part, the drivers for the transfers between cities and areas were acceptable. The driver from Argave to Lisbon at the end of our trip, seemed a bit distracted, which did not make us very comfortable. As for the hotels, as you were... Read more

We were very happy with the fact that for the most part we had private tours in Lisbon, Centra, Porto. The tour person in Porto was at best adequate as we really didn’t see a whole lot of interesting areas. However, the tours in Lisbon were very good. For the most part, the drivers for the transfers between cities and areas were acceptable. The driver from Argave to Lisbon at the end of our trip, seemed a bit distracted, which did not make us very comfortable. As for the hotels, as you were aware, the Tivoli was not consistent with our expectations. The other hotels were acceptable. However, if we took another trip, we would probably ask for an upgrade on the quality of the hotels, including size of rooms. You may wish to consider when speaking to your clients and planning the trip discussing the quality of the hotels in more detail and finding out if they would want to pay additional monies for a better quality hotel.

Hotel Reviews
Meliá Lisboa Aeroporto
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tivoli Lagos
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Quinta de Casaldronho Wine Hotel
Lamego
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Exe Almada Porto
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lisboa Plaza
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Algarve Kayaking Trip to Benagil Caves
Algarve Kayaking Trip to Benagil Caves
Portugal

Canceled

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Historic Coimbra
Guided Visit of Historic Coimbra
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
River Boat Experience in Douro Valley
River Boat Experience in Douro Valley
Douro Valley
Quality of Experience
Guides, Drivers and Staff
Transport
Wine Cellar Guided Visit with Lunch
Wine Cellar Guided Visit with Lunch
Douro Valley
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Visit to Porto
Guided Visit to Porto
Porto

Did not see enough of Porto. Guide essentially showed us some rundown areas of Porto, which had some historical significance but needed less of and more of other areas.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Óbidos
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Óbidos
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Small Group Excursion to Sintra & Pena Palace
Small Group Excursion to Sintra & Pena Palace
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Roots: A Walk Through Flavors & Tradition
Lisbon Roots: A Walk Through Flavors & Tradition
Portugal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Marta Trzeciakowska

An Amazing Vacation!
Iceland | Sep 1 - Sep 9, 2025

Lisa
Lisa S.
Newark, NJ | Reviewed on Sep 10, 2025
Noga did a fantastic job of planning our itinerary and refining it after we decided to see more of Iceland. We changed the size of our rental car just days before our trip and Noga and Nick were both very responsive within minutes of our request. Kimkim really felt like a concierge travel service because of their immediate response time with any questions that we had. The Kimkim app was extremely easy to use while planning the trip and also in Iceland. Our trip was fantastic! Our... Read more

Noga did a fantastic job of planning our itinerary and refining it after we decided to see more of Iceland. We changed the size of our rental car just days before our trip and Noga and Nick were both very responsive within minutes of our request. Kimkim really felt like a concierge travel service because of their immediate response time with any questions that we had. The Kimkim app was extremely easy to use while planning the trip and also in Iceland. Our trip was fantastic! Our itinerary took us to so many extraordinary places while keeping in mind our stamina for each activity. For example, after a long overlong flight, our first activity was to a beautiful geothermal spa. Most days had much driving around the Ring Road, but there were stops along the way that left us awestruck. Our hotels were all very comfortable with 1001 Nott and the Glacier Lagoon hotels both being standout properties. Our tours were led by guides who were both extremely knowledgeable and also friendly and kind. Our Katla Cave and Glacier Walk tours were amazing. The tours physically challenged me but each of our guides took the time to personally help me. I would 1,000 percent recommend Kimkim to help navigate an amazing trip. It was a vacation that we will never forget!

Hotel Reviews
Hótel Jökulsárlón - Glacier Lagoon Hotel
Hofn

This hotel is a beautiful property. The food was excellent for both breakfast and dinner. It felt cozy even though it was a large property. I especially liked the comfy lobby decor. We wished we could have stayed longer to take advantage of the outdoor hot tubs and the wellness room with comfy loungers and an infrared spa.

Authenticity & Character
The decor felt upscale but rustic at the same time.
Location
The hotel feels like it is part of the landscape.
Staff
Front desk was very friendly and helpful.
Cleanliness & Comfort
Hotel 1001 Nott
Egilsstadir

This hotel is a very beautiful property with terrific staff and excellent food. It is located close to town, but feels private and remote. The views are spectacular. It was a calm and peaceful oasis after driving the Ring Road. Highly recommend!

Authenticity & Character
Our room faced the lake and had floor to ceiling sliding glass doors and a beautiful view.
Location
Beautiful lakefront property.
Staff
Extremely helpful and knowledgeable about the hotel and the area.
Cleanliness & Comfort
Our room felt like a tiny cabin in the woods. We wish we could have stayed longer.
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Sep 10, 2025

Thank you, Lisa! Your group was such a pleasure to work with and I'm so glad you enjoyed your time in Iceland. Your feedback is really helpful, and I am glad to know that these two hotels exceeded your expectations. I hope we get to work together again in the future!

Mieke is amazing!!
The Netherlands | Sep 5 - Sep 9, 2025

Christine
Christine M.
Canada | Reviewed on Sep 10, 2025
Mieke booked amazing tours for us and gave us so many options to consider for food, drink and other excursions! This was an amazing trip and I would highly recommend Mieke to anyone looking to customize their Amsterdam trip! Read more

Mieke booked amazing tours for us and gave us so many options to consider for food, drink and other excursions! This was an amazing trip and I would highly recommend Mieke to anyone looking to customize their Amsterdam trip!

Hotel Review
Stayokay Hostel Amsterdam Vondelpark
Amsterdam

It was pretty good for a hostel, it’s what we wanted and it delivered.

Authenticity & Character
The old school house architecture was very cool
Location
It’s a bit further out of the city center
Staff
They were all great
Cleanliness & Comfort
It was clean and comfortable.
Activity Reviews
Amsterdam - Grand Dutch Food Tour in small group
Amsterdam - Grand Dutch Food Tour in small group
The Netherlands

This was such a highlight of the trip - David was very good and providing us with Dutch history and the history of the food we were eating. He shared so much of his own personal experience of growing up in Amsterdam - it made it very personal. He really got to know us and was amazing at providing tidbits of information.

Quality of Experience
Amsterdam - Heineken Experience
Amsterdam - Heineken Experience
Amsterdam

It was a great experience.

Quality of Experience
Amsterdam - Anne Frank House
Amsterdam - Anne Frank House
The Netherlands

It was very memorable.

Quality of Experience
Amsterdam - Begijnhof
Amsterdam - Begijnhof
The Netherlands

It was such an amazing experience.

Amsterdam - Canal cruise (join in)
Amsterdam - Canal cruise (join in)
The Netherlands

Saleem was an amazing tour. We were so glad to have a smaller tour and boat. It made for a very personalized experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Public Transport Pass Amsterdam
Public Transport Pass Amsterdam
The Netherlands

It was great to have the card loaded for us to use - this was by far the best way to get around the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on Sep 10, 2025

Hi Christine,
Thank you so much for your kind words! It's great to know you appreciated the excursions and experiences that you had, and have shared your compliments to David, your guide for the food/history tour - he will surely be happy to hear that. I am glad you also had some days of absolutely lovely weather here...
Enjoy your time in Paris!! and maybe till next time ;)
Mieke

First timer in Japan
Japan | Sep 1 - Sep 9, 2025

David
David S.
Australia | Reviewed on Sep 10, 2025
Hi My trip was organised by Ben who was most helpful at every stage of the process. I initially contacted him at KimKim to help me devise an overall plan for what was to be my first trip to Japan. He gave me great advice on what to see as o was a first timer and how long to spend doing it. My guides Yoko and Ursula were knowledgeable and friendly. I’d happily use them again and would give them the highest recommendation possible Read more

Hi

My trip was organised by Ben who was most helpful at every stage of the process. I initially contacted him at KimKim to help me devise an overall plan for what was to be my first trip to Japan.

He gave me great advice on what to see as o was a first timer and how long to spend doing it.

My guides Yoko and Ursula were knowledgeable and friendly. I’d happily use them again and would give them the highest recommendation possible

Hotel Reviews
Sotetsu Fresa inn Yodoyabashi
Osaka
Authenticity & Character
Location
CD
Staff
Cleanliness & Comfort
Hotel Resol Kyoto Kawaramachi Sanjo

Comfortable, cosy, and my guide Ursula helped me ask for some assistance from the staff. She was also great

Authenticity & Character
Location
Close to everything
Staff
Helped me send luggage to next hotel
Cleanliness & Comfort
Hakone Shirayunoyado Yamadaya Ryokan

Wow. Really felt at home and peaceful here. Great place. Great views and the Insen was so relaxing

Authenticity & Character
Location
The views were incredible
Staff
Cleanliness & Comfort
The food was amazing
Vessel Inn Asakusa Tsukuba Express

Efficient, friendly and accomodating. Yoko my guide helped dealing with them too

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Sep 10, 2025

Dear Alain,

On behalf of myself, Yoko, Ursula, and the entire team, thank you sincerely for your wonderful review of your Japan trip.

We’re thrilled to hear that our planning and support helped make your first visit to Japan a positive one. It’s also great to know the hotels we recommended worked well for you, especially the peaceful stay in Hakone.

Your trust in us means everything, and we’d be happy to help craft more unforgettable trips for you in the future.

Thank you again for your support—we truly appreciate it!

Sincerely,
Ben

Excellent First Experience with KimKim
Scotland | Aug 30 - Sep 8, 2025

Mary
Mary G.
Chicago, IL | Reviewed on Sep 10, 2025
This was the first time I booked with KimKim-so there was a learning curve. But once I figured it out-it was great. All of the drivers were fantastic! The guides were amazing-special shout out to Catherine in Inverness, who had a boundless knowledge of the area, as well as stories of growing up there. She was a true gem. Also, Brian who took us to Skye was just wonderful. The extra stop at the Quarngs will never be forgotten. The most beautiful scenery imagined. Katrina, the... Read more

This was the first time I booked with KimKim-so there was a learning curve. But once I figured it out-it was great. All of the drivers were fantastic! The guides were amazing-special shout out to Catherine in Inverness, who had a boundless knowledge of the area, as well as stories of growing up there. She was a true gem. Also, Brian who took us to Skye was just wonderful. The extra stop at the Quarngs will never be forgotten. The most beautiful scenery imagined. Katrina, the organizer from KimKim was also amazing. She was so responsive, I couldn’t believe it. I think, the one thing that might have been slightly better were some of the hotels. Since we didn’t have a car and there is not a lot of public transport in some for the places, I would have asked for places closer to town, and also maybe a little nicer. Although all off the hotels were fine and clean, Greenaces in Portree, had very poor communication and no breakfast, (unless you walked a mile) even though it is billed as a B&B. On the other hand The Corrie’s in Lake Lomond was absolutely fantastic. It also had the best porridge of the whole trip. Brodie, the proprietor there, was the nicest man, he even drove us into town in the rain so we didn’t have to wait for the bus. I think the thing I would do next time is be more specific about want I wanted the trip to be, and do more research on the hotels. I did also check into some other private tours and this one was much more reasonable. Over all, it was a great experience and I will definitely book again.

Hotel Reviews
Rocpool Reserve Hotel
Inverness

Just a beautiful comfortable luxury hotel. This was so welcome after the last experience. Beautiful big comfortable soundproof rooms. Breakfast was great, staff very accessible. Would stay there again and again .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Greenacres Greenacres
Portree

The B&B is in a beautiful setting with wonderful views. If not for that, I would 1 star it. When you walk in, the foyer smells of damp and mold and there is no information on what to do. When we booked, we received a confirmation email that told us very little. When we arrived we had no idea what to do as there was no one on site. The first number we called went to automatron hell and we got no where. We finally called the emergency number (and got scolded) but he begrudgingly gave us our room number and the lock box code for our key. You would have thought that he might have given us some more info as we told him our email said basically nothing. The next crisis was arranging breakfast-again calling numbers that sent us into VM cyclones. Once we did reach someone, the only times left for the breakfast were after 9am. Since we are early risers so we walked the mile to town to get coffee and pastries from the bakery(which was amazing) and then the mile back for our actual breakfast, only to find out that, breakfast is not served at Greenacres, but at The Rosedale, a hotel, a mile back into town. The second morning, we could not have breakfast until 9:30 but our ride was scheduled to pick us up at 9. So we walked to the bakery again, but it was Sunday and there were closed, So I went to the Rosedale and explained our situation and asked it we could eat early- it was about 8am. We still had walk the 20 minutes back to the B&B to meet our driver. They did let us eat, but again, they were not very nice about it, as if we had upset their whole day. There were about 4 other patrons in the restaurant at the time, so I’m unsure why we were so hard to accommodate. At any rate, other than the beautiful view of the sea, the place was run down and not pretty. The room was fine, clean, but there was about a 2 foot clearance around each side of the bed. It was just not a great place to stay. I would avoid at all costs. I think, if the people had been nice to us, I don’t think I would have been so negative. But their attitude was not at all service oriented, as if we were asking for so much. A key to our room and breakfast at time we were able to make it should not be seen as demanding. Overall, a big thumbs down to Greenacres! Oh and if you don’t ask for a seaview room, it could be even more horrible, because that was the only thing that made it bearable to stay there. The rooms facing the road looked abysmal.

Authenticity & Character
Rooms were clean, but so tiny. The rest of the hotel common spaces including outside terrace, were rundown and trashy.
Location
Nice views
Staff
What staff? Any accessible staff would be an improvement….0 stars is the real rating
Cleanliness & Comfort
Room was nice-make sure you get one with a view, otherwise, all bets are off.
The Garrison Hotel
Fort William

This hotel was fine. Good location and the accommodations were clean and nice. The breakfasts were also great. But it was just like a strip hotel without any real character. We were in a “suite” that was in a separate building. The room looked out over the parking lot and the back of the other part of the hotel, so you basically had to keep the curtains shut the whole time, or the guests of the hotel were looking directly into your room. You also had to walk outside to get into the main hotel and drag your suitcase up a pretty big set of cement stairs to get to the room. Thank goodness we were on the 2nd floor and not the 3rd. Location was good. Staff were ok, although not anxious to do anything extra. It was a nice functional, clean hotel, but not memorable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Corries B&B
Luss

Small 4 room B&B. The owner Brodie, was great-very helpful and friendly. The only thing here is thst it is far from all but 1 restaurant and you need transport to go anywhere. We were only them for a day, and he dropped us at a trailhead so we could have a lovely hill walk, but then we walked the 3 miles back to the B&B, which was fine for us, but might not be for others. Luckily, the only close restaurant-Loch Lomand Inn- had great food and wine and we ate there both nights. But overall, it would be best if you had a car in this region. The B&B is so pretty, with nice comfortable rooms and amazing breakfasts. Highly recommend staying here.

Authenticity & Character
Location
Staff
Wish I could give him 10 stars
Cleanliness & Comfort
VOCO Grand Central Glasgow
Glasgow

Pretty hotel, nice breakfast, great location. VERY small room with terrible view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Glen Affric, Cawdor Castle, Culloden & Clava Cairns
Glen Affric, Cawdor Castle, Culloden & Clava Cairns
Inverness

The best and most personal tour of the trip. I wish I could give Catherine 10 stars. She was energetic and amazing. Took us to the best places and knew all the local characters. The best

Quality of Experience
Guides, Drivers and Staff
The absolute best!
Transport
Private Inverness Walking Tour
Private Inverness Walking Tour
Scotland

Nice little tour of Inverness. Funny guy, not amazing, but good enough.

Quality of Experience
Guides, Drivers and Staff
Driver from Fort William to Skye was amazing-Brian. Took us many more and better places than we’re on the tour. Great knowledge of the area and funny nice guy with great stories.
Transport
Drivers were great and knowledgeable. Also prompt cars were were really nice.
Jacobite Steam Train
Jacobite Steam Train
Scotland

We found out 30 inures before the scheduled departure thst the train was not running due to repairs on the track. This was planned in advance. I guess the Jacobite people didn’t tell out tour company who kept trying to get us tickets. This was a little bit of a big deal, because if we had know in advance, we prob could have skipped Fort William, or at least,planned other things in advance, like a distillery tour. We were lucky and had great weather and went on a nice hike, but if given the choice in advance would have probably chosen to spend more time in Skye.

Quality of Experience
Guides, Drivers and Staff
The only bad this here, is thst our driver who took us from Glasgow to Loch Lomand was supposed to,give us a 2 hour tour of Tossahchs National Park which did not happen. He just drove,us to our B&B and left. We should have had a guide on our day in Loch Lomand. We were lucky the B&B guy took us to a trial head, but we still had to walk 3 mile back.
Transport
Just clear expectations about if you have a driver or a guide.and what to,expect.
Seal Spotting Loch Linnhe Cruise
Seal Spotting Loch Linnhe Cruise
Scotland

It was a nice boat and the guide was funny and informative. It was good to get in to the harbor to be able to really see Ben Nevis, but it was a little bit of a time filler. The eventual destination of “seal Island” was a tiny rock with about w0 seals laying on it. A little underwhelming. If you had kids it would be fun I guess.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked
Private Glasgow Essentials Tour
Private Glasgow Essentials Tour
Scotland

Great walk and I formative guide.

Quality of Experience
Guides, Drivers and Staff
Very nice and knowledgeable.
Transport
We walked which was great. No transport involved.
Local specialist: Kateryna Garkavenko

Best experience in Vietnam with great support!
Vietnam | Sep 1 - Sep 8, 2025

B
Bettie L.
Canada | Reviewed on Sep 10, 2025
I’ve updated Hien as we traveled in Vietnam. She is the best support person ever! Read more

I’ve updated Hien as we traveled in Vietnam. She is the best support person ever!

Hotel Reviews
Hermes Cruises

It’s old and the shower stall was moldy. Water doesn’t drain well and you shower standing in dirty water. Not pleasant.

Authenticity & Character
Location
What more to say about Halong Bay. It is an amazing place!
Staff
Ben was the best. As was Husna. There were a couple of indifferent staff. Food ran out at the buffet and I left the cruise hungry!
Cleanliness & Comfort
San Boutique Hotel
Authenticity & Character
Location
Staff
Minh went above and beyond his duties. We are very thankful for all his help with the luggage and my brother-in-law’s wheelchair needs
Cleanliness & Comfort
Change the corners of the bed frames so it is not so hazardous. Could get badly hurt hitting against it
Cozy An Boutique Hotel Hoian
Hoi An

I loved that the bathroom had a special surface so it felt safe and not slippery.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Acnos Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
My husband got his shin and toe badly hurt by the sharp corners of the bed frame . Thankfully I had a first aid kit to stop the bleeding. I hurt myself too, but thankfully did not bleed. Just got bruised
Activity Reviews
Hanoi Street food walking tour (S)
Hanoi Street food walking tour (S)
Hanoi

Mai was cool and calm especially with pushing the wheelchair amidst the traffic in Hanoi. But it was hot and crowded and we were tired. So we stopped after 2.5 hours

Quality of Experience
Food
We had too much at the first stop and couldn’t eat much more after that. Mai was very kind to buy us guava as I love that fruit.
Guides, Drivers and Staff
Transport
Sung Sot Cave - Disembark to Tuan Chau (Hermes Cruise)
Sung Sot Cave - Disembark to Tuan Chau (Hermes Cruise)
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore More Ha Long Bay & Lan Ha Bay ( Hermes cruise )
Explore More Ha Long Bay & Lan Ha Bay ( Hermes cruise )
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ha Long Bay - Titop Islands (Hermes Cruise)
Ha Long Bay - Titop Islands (Hermes Cruise)
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Half Day City Tour & Train Street
Hanoi Half Day City Tour & Train Street
Hanoi

Mai was very considerate of our age as she took us around Hanoi. She was also very kind to treat us to coconut drinks while waiting for the train.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Danang City Sites & Ba Na Hills
Visit Danang City Sites & Ba Na Hills
Vietnam

Tranh showed his strength and ingenuity in maneuvering the wheelchair around Bana Hills especially with the escalators. It was fun to travel with him.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An City Tour – Boat Ride – Release Flower Lantern
Hoi An City Tour – Boat Ride – Release Flower Lantern
Vietnam

Tranh was very good and took very good care of us, especially my brother-in-law. It was doubtful if he could make it on to the boat for the flower lantern. But, he made it with help from all who were there

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Ho Chi Minh city  Half Day Tour
Exploring Ho Chi Minh city Half Day Tour
Ho Chi Minh City

Anh was very helpful and attentive. He took us to a place for lunch which was memorable. Unfortunately, I forgot the name of it. It has a water wheel outside.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Sep 10, 2025

Dear Bettie,

Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Vietnam.

Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.

Thanks again for your kind words and for being such a wonderful guest.

Wishing you many more happy travels ahead, and we hope to welcome you back someday!

From Hanoi with love ❤️
Warmest regards,
Hien

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