Kimkim Trip Reviews

4.8
Based on 18,293 ratings
Read 18,293 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Barcelona Tour Experience
Spain | Oct 23 - Oct 28, 2025

Michael
Michael M.
Dallas, TX | Reviewed on Oct 29, 2025
All our connections and booked excursions went well and we enjoyed our time in Spain. Cooking school was a lot of fun.
A special note, we modified the original itinerary of our Montserrat excursion from the original 5:30 AM pickup to 7:00 AM. We are on vacation after all. The original itinerary featured arriving before dawn, hiking an uphill trail in the dark for 20-30 minutes in time to see sunrise at the cross then visiting the Basilica followed by lunch.
Our modified itinerary started...
Read more

All our connections and booked excursions went well and we enjoyed our time in Spain. Cooking school was a lot of fun.
A special note, we modified the original itinerary of our Montserrat excursion from the original 5:30 AM pickup to 7:00 AM. We are on vacation after all. The original itinerary featured arriving before dawn, hiking an uphill trail in the dark for 20-30 minutes in time to see sunrise at the cross then visiting the Basilica followed by lunch.
Our modified itinerary started with a visit to the Basilica followed by our hike to the Cross. We were early enough to the Basilica that there were no crowds and our hike to the cross was in daylight, affording us many beautiful visas. Our guide, Antoine, was congenial, knowledgeable and flexible with our preferences. The visit to the site is highly recommended. Anyone with physical handicaps or not in normal physical condition may not want to avail themselves of the hike. Even without the hike, the visit to the Holy site, the journey up the mountain by car and down by train and the excellent Catalan lunch are well worth going! The early start avoided the large crowds later in the morning adding to a great experience.
Our guides Maria (Gaudi), Alfredo (Tapas and Flamenco) and chef Johannes (cooking class) were all excellent, knowledgeable and professional!

Hotel Review
Hotel Regina
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Adam Gomez

Fantastic Trip to Japan
Japan | Oct 12 - Oct 27, 2025

Harold J
Harold J G.
Atlanta, GA | Reviewed on Oct 29, 2025
The trip to Japan was fantastic. Best of all was our local specialist Leny who was on top of every decision and need that we had. She remained in contact with us throughout the trip to make sure that things were running smoothly and to fix them if there was a glitch. She is absolutely great and anyone would be very lucky to have her as their specialist.
Our guides were all good on different levels. They were all enthusiastic and they all knew their stuff. One of them was hard to understand...
Read more

The trip to Japan was fantastic. Best of all was our local specialist Leny who was on top of every decision and need that we had. She remained in contact with us throughout the trip to make sure that things were running smoothly and to fix them if there was a glitch. She is absolutely great and anyone would be very lucky to have her as their specialist.
Our guides were all good on different levels. They were all enthusiastic and they all knew their stuff. One of them was hard to understand but the rest were fine. We would like to mention a couple of them (Ray who worked with Arigato Travel and took us on a food tour, Kazuyasu Hakata who took us to a beautiful waterfall, Aya who led us in Hiroshima, and Masa who drove us to Mt. Fuji). The hotels were all first rate except one (Candeo in Osaka) which was disappointing due to a surprising "we don't care" staff attitude. Candeo also had the smallest room, would not allow room charges, and had an overpriced restaurant. This was definitely an exception since everyone else in Japan and in every hotel was so nice. Two special events were the stay at the Japanese Inn (ryokan) and the Maiko dinner. Overall it was a terrific trip. Thanks, Leny.

Hotel Reviews
The Blossom Hibiya
Minato

The room was a bit small and the location is not central. The staff was very nice and friendly. Breakfast buffet was okay--not great but not bad.

Authenticity & Character
Location
Not much around the area.
Staff
Very helpful
Cleanliness & Comfort
Candeo Hotels Osaka The Tower
Osaka

Very disappointing. The only staff in Japan that was unfriendly and unhelpful. Hotel restaurant was very expensive and the staff there was not helpful. Would not even allow us to charge our meal to our room. Breakfast buffet was ok but not memorable. Also location is in the middle of a concrete jungle in Osaka--not much around the hotel.

Authenticity & Character
Location
Just large buildings in the area. Not convenient.
Staff
Had a "we don't care" attitude.
Cleanliness & Comfort
Sheraton Grand Hiroshima Hotel
Hiroshima

Very large room. Lots of modern conveniences. Great breakfast buffet. Really nice stay in every way.

Authenticity & Character
Location
Near railway station.
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Very nice room with excellent staff. Good buffet breakfast. If you order anything from the front desk, it is delivered to your room quickly and efficiently by a robot that rings your room bell, greets you, and leaves with "have a nice day." Worth the stay for the experience of the future.

Authenticity & Character
Location
Convenient at railway station.
Staff
Cleanliness & Comfort
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Great location. In the center of a very busy and active part of central Tokyo. Lots of people out all the time. Not noisy since the hotel starts on the 17th floor and goes up from there. The staff is good but the room is small. As usual for Japan the space is well allocated. Fine place to stay. Good breakfast with large buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsuzakaya Honten
Kanagawa

The experience at this Inn is fantastic and well worth the out-of-the-way trip. We arrived late in the afternoon and would have enjoyed a few extra hours to enjoy the private insen (hot springs hot tub). They serve a wonderful, colorful, delicious dinner. Relax and enjoy the experience if you have the opportunity.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Definitely worth the visit
Activity Reviews
Sayonara Japan!
Sayonara Japan!
Japan

Ride to airport was efficient and uneventful. On time--no problem.

Half-Day Osaka Tour with English-Speaking Guide (Private)
Half-Day Osaka Tour with English-Speaking Guide (Private)
Japan

Osaka Castle is nice to see but the Meiji era museum was the best part of the day.

Quality of Experience
Guides, Drivers and Staff
Full Day Hiroshima & Miyajima with English Guide (Private)
Full Day Hiroshima & Miyajima with English Guide (Private)
Hiroshima

An important visit certainly for Americans who share this historical moment with Japan. Moving and worthwhile. Miyajima is very pretty if a bit touristic.

Quality of Experience
Guides, Drivers and Staff
Aya was a wonderful and thoughtful guide.
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Kyoto

Very special experience with Geisha (Geiko) who answered questions openly and gracefully. Another do not miss moment.

Quality of Experience
Traditional Tea Ceremony at Tondaya Machiya
Traditional Tea Ceremony at Tondaya Machiya
Kyoto

Delightful insight into old Japanese tradition. Loved the experience.

Quality of Experience
Relaxing Evening: Private Onsen and Kaiseki Dinner
Relaxing Evening: Private Onsen and Kaiseki Dinner
Hakone

Definitely a highlight of the entire trip. Beautiful Japanese Inn with private onsen and delicious and colorful private dinner (Kaiseki). Totally not to be missed.

Quality of Experience
Amazing is a good word for this experience
Guides, Drivers and Staff
Masa was driver--excellent English and nice person.
Transport
by car--hard to get there otherwise
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Spent several hours watching the clouds over Mt. Fuji. Relaxing, fun, and well worth the time.

Quality of Experience
Guides, Drivers and Staff
Masa was the driver and it was delightful to spend the day with him.
Transport
Good driver and nice person.
Yanaka Historical Walking Tour in Tokyo's Old Town
Yanaka Historical Walking Tour in Tokyo's Old Town
Tokyo

Very old part of Tokyo is so different from the center of the city. Many quiet streets and also cemeteries. Very nice contrast and learned a lot. NIce guide.

Quality of Experience
Guides, Drivers and Staff
Transport
on foot but that is the only way to see the neighborhood
Full Day Kamakura & Yokohama Tour with English Speaking Guide (Private)
Full Day Kamakura & Yokohama Tour with English Speaking Guide (Private)
Tokyo
Quality of Experience
Worth seeing the Great Buddha statue
Guides, Drivers and Staff
Guide was very good.
Transport
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

We were not sure what to expect and we were surprised how great it was. The guide (Ray from Arigato Travel) took us to local restaurants in Tokyo that specialize in foods from other parts of Japan. Best sushi we had the whole trip. It was great fun and definitely recommend it.

Quality of Experience
Food was delicious and fun at the same time.
Guides, Drivers and Staff
Ray of Arigato Travel is a delight and enthusiastic.
Transport
on foot made it more fun as you see the neighborhood
Welcome (Irrashaimase) to Tokyo!
Welcome (Irrashaimase) to Tokyo!
Tokyo

The group that was supposed to pick us up went to the wrong terminal and we waited over an hour. That was not fun after the long flight from the U.S.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 29, 2025
Hi Harold, welcome back home. Thank you for taking the time to share your feedback. I appreciate that most of your comments were positive, and I also value your honesty in expressing your disappointment with the Candeo Hotel in Osaka. I’ll keep this in mind for future trip planning. Regarding the pickup on October 12th, we’ll review this thoroughly with our local partner. It would have been helpful to know about the issue upon your arrival so we could have assisted you immediately and... Read more

Hi Harold, welcome back home.

Thank you for taking the time to share your feedback. I appreciate that most of your comments were positive, and I also value your honesty in expressing your disappointment with the Candeo Hotel in Osaka. I’ll keep this in mind for future trip planning.

Regarding the pickup on October 12th, we’ll review this thoroughly with our local partner. It would have been helpful to know about the issue upon your arrival so we could have assisted you immediately and coordinated a solution with the transfer provider. My apologies for the inconvenience caused. We will investigate this matter in detail with our partner to understand what went wrong and ensure it doesn’t happen again.

Thank you again for giving us the opportunity to assist with your trip. We’ll share your feedback with both the Candeo Hotel and the transfer partner to help improve service quality moving forward.

Warm regards,
Leny

Thailand with a family of 18
Thailand | Oct 16 - Oct 27, 2025

Dean
Dean W.
Denver, CO | Reviewed on Oct 28, 2025
We had a wonderful time, really enjoyed it. Elena paid a lot of attention and detail to modifying our agenda and was on the spot and on top of changes.
Bangkok- Pow was great, he had all the details planned out, was vey informative and understanding of the history and questions that we had.
Chaig Mai - Bam Bam was very friendly, personable and everyone got along good with her.
Phuket - our guide on the boat was Nick, he was fabulous, he showed us everything and was very informative and...
Read more

We had a wonderful time, really enjoyed it. Elena paid a lot of attention and detail to modifying our agenda and was on the spot and on top of changes.
Bangkok- Pow was great, he had all the details planned out, was vey informative and understanding of the history and questions that we had.
Chaig Mai - Bam Bam was very friendly, personable and everyone got along good with her.
Phuket - our guide on the boat was Nick, he was fabulous, he showed us everything and was very informative and fiendly. He went out of his way to accommodate us.
Thai - we did not see much of him, he met us at the airport to the hotel, then took us back to the hotel two days later.

Hotel Reviews
Modena by Fraser Bangkok
Bangkok

No pool, so this was a disappointment to the kids, but the location for the convention was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
SAii Laguna Phuket
Phuket

Great location, spent most of the time on the boat trip, but the time we spent there was great, the kids loved the pool and the ocean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shangri-La Chiang Mai
Chiang Mai

Great location, the group enjoyed the Elephant excursion and the people involved there

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chatrium Hotel Riverside Bangkok
Bangkok

Nice hotel, but the main pool was closed so the kids were disappointed

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Spiritual of Twilight Sea Canoe at Phang Nga Bay & James Bond Island (Private)
The Spiritual of Twilight Sea Canoe at Phang Nga Bay & James Bond Island (Private)
Phuket

This was the highlight of our trip. Nick was so good as were the whole crew! Canoeing into the caves and seeing the laguna was a lifetime experience, a wonder of nature. No where else found in the world.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Charming Night And Night Street Food Tasting
Charming Night And Night Street Food Tasting
Chiang Mai

Bam Bam went out of he way to do share the food tasting, and then took us to a nice restaurant after for a nice dinner.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary (Morning session)
Elephant Jungle Sanctuary (Morning session)
Chiang Mai

Good experience for the kids to see and be close to the elephants

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Chiang Mai by tuk tuk
Explore Chiang Mai by tuk tuk
Chiang Mai

We were tired and had to hurry through this as it was crowded and started to rain.

Quality of Experience
Guides, Drivers and Staff
Transport
Not much to add here
Railway market & Damnoen Saduak floating market
Railway market & Damnoen Saduak floating market
Bangkok

It was hot and too many people, not a great experience unless one wants to see lots of market stuff to dicker on.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elena Nguyen
Elena
Elena Nguyen
Local specialist in Vietnam | Replied on Nov 01, 2025
Hi Dean, Thank you so much for sharing such a lovely review. I’m truly delighted to hear that you and the whole family had a wonderful time in Thailand. It means a great deal to know that everyone enjoyed the experience and that the planning and little adjustments along the way helped make the trip special for your group. I’ll be sure to pass along your kind words to Pow, Bam Bam, Nick, and Thai - they’ll be so happy to know their care and attention made a difference. It was such a joy to... Read more

Hi Dean,

Thank you so much for sharing such a lovely review. I’m truly delighted to hear that you and the whole family had a wonderful time in Thailand. It means a great deal to know that everyone enjoyed the experience and that the planning and little adjustments along the way helped make the trip special for your group.

I’ll be sure to pass along your kind words to Pow, Bam Bam, Nick, and Thai - they’ll be so happy to know their care and attention made a difference. It was such a joy to assist with your family’s journey, and I’m so grateful for the trust you placed in me and our team.

Wishing all of you many more amazing adventures together, and I hope we’ll have the chance to welcome your family back to Thailand or Southest Asia again one day ☺️

Warmest regards,
Elena

Great Italy Kimkim Team
Italy | Oct 9 - Oct 14, 2025

S
Stephen W.
Denver, CO | Reviewed on Oct 28, 2025
Jessica and her Italy Kimkim team put together and helped execute an awesome vacation. The private tours were amazing and the private transfers perfect. Read more

Jessica and her Italy Kimkim team put together and helped execute an awesome vacation. The private tours were amazing and the private transfers perfect.

Hotel Reviews
VOI Donna Camilla Savelli
Rome

Elegant and great food.

Ai Mori d'oriente
Venice

Wow, this is a come-back-to place! Gorgeous decoration, quiet, and comfortable.

Authenticity & Character
Beautifully decorated.
Location
Staff
Most friendly
Cleanliness & Comfort
Parlamento Boutique Hotel
Rome

Clean, comfortable and nicely decorated. Very nice staff and good breakfast buffet.

Authenticity & Character
Location
Close to major tour spots.
Staff
Very friendly and helpful.
Cleanliness & Comfort
Activity Reviews
Private Walking Tour with St Mark’s & Gondola Ride in Venice
Private Walking Tour with St Mark’s & Gondola Ride in Venice
Venice
Venice at Sunset: Cicchetti, Food & Wine Tour
Venice at Sunset: Cicchetti, Food & Wine Tour
Venice

Great food and great culinary insights.

Quality of Experience
Guides, Drivers and Staff
Pompeii and Mount Vesuvius Day Trip with Lunch
Pompeii and Mount Vesuvius Day Trip with Lunch
Rome

Great transportation, guides and spectacular history.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Rome Food Tour
Private Rome Food Tour
Rome

This was the best food tour we did on our vacation and there were many.

Quality of Experience
Guides, Drivers and Staff
Guide was very engaging and shared cooking secrets!
Private Early Morning Vatican Tour
Private Early Morning Vatican Tour
Italy

This trip was absolutely amazing. Even the the basilica and square were closed for Jubilee, our guide spent extra time making the Sistine Chapel come alive.

Quality of Experience
Guides, Drivers and Staff
Private Colosseum Tour Including Roman Forum
Private Colosseum Tour Including Roman Forum
Rome

Rich history content that flowed together and great tips for follow on spots to visit.

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 29, 2025

Dear Stephen,
Thank you so much for your kind words! We’re delighted to hear you enjoyed your vacation and that everything — from the private tours to the transfers — was perfect.
It was truly a pleasure to help design your Italian journey!

Arrivederci until next time!

This was easily the best vacation we've ever been on!
Italy | Sep 18 - Sep 29, 2025

Alex
Alex R.
Dallas, TX | Reviewed on Oct 28, 2025
My wife and my first trip to Italy and it was amazing! My wife worked for months with Giulia and Andrea to prepare our vacation and they were very easy to work with, and helped my wife plan out exactly the vacation we wanted, with a few recommendations they had for us as Italian locals. When we went to Italy, we had an amazing time in each of the places we visited (Venice, Florence, Castellina in Chianti, Rome) and experienced virtually no problems. All of the tours that we did either met or... Read more

My wife and my first trip to Italy and it was amazing! My wife worked for months with Giulia and Andrea to prepare our vacation and they were very easy to work with, and helped my wife plan out exactly the vacation we wanted, with a few recommendations they had for us as Italian locals. When we went to Italy, we had an amazing time in each of the places we visited (Venice, Florence, Castellina in Chianti, Rome) and experienced virtually no problems. All of the tours that we did either met or exceeded our expectations, and our tour guides were incredibly personable and knowledgeable. The hotels that we stayed in were very nice, meeting our expectations in affordability and presentation (and they all had AC!). The transportation between cities was smooth and we didn't ever have an issue getting from one place to another. All-in-all, this was an amazing vacation and we had a wonderful time! If we had to do it again, we would spend more time relaxing in the Italian countryside and less time in the busy cities. This was easily the best vacation we've ever been on!

Local specialist: Giulia Carucci
Giulia
Giulia Carucci
Local specialist in Bologna | Replied on Oct 30, 2025

Dear Alex and John,
wow! Thank you so much for this wonderful review! But most of all...I am so happy to hear that everything was exactly as you wished, this is precisely what we always work for!! There is no bigger satisfaction than knowing that we made someone happy, living some of the best moments in life!
I wish you all the best...and if ever you decided to come and visit some other parts of Italy, you know you have friends here!
Warmly,
Giulia

Mathilde did a good job but if we could do it again we would change some things
France | Oct 18 - Oct 25, 2025

L
lauren c.
Chicago, IL | Reviewed on Oct 28, 2025
Overall Mathilde did a great job of planning our intinerary to france/ paris. Reflecting back, I think we would use mathilde and her team again but in a limited way. A few notes on why not a perfect score:
- I wish she asked further on our preference for smaller items such as "what is your preferred time for train travel", or "please note some unique details on your itinerary like it says "welcome to paris enjoy a free day in paris" but please note that we have put you on a night time...
Read more

Overall Mathilde did a great job of planning our intinerary to france/ paris. Reflecting back, I think we would use mathilde and her team again but in a limited way. A few notes on why not a perfect score:
- I wish she asked further on our preference for smaller items such as "what is your preferred time for train travel", or "please note some unique details on your itinerary like it says "welcome to paris enjoy a free day in paris" but please note that we have put you on a night time train so there will not be a free day in paris. however, I also should have read the very small details in the area of the schedule that says "click here for more details". but we made the assumption of hiring a travel agent, and paying the higher price for the convience of them working through the details and communicating with us on small items like this. We now know for next time, or we just wouldnt use them for items like that.
- we did ask for the last day to be open and we will plan on our own as we booked 2 private appointments for dress shopping and a different private appoitment for a shopping and a specialized reservation, however mathilde and her team completed ignored this on two occasions and just scheduled over and did not ask us what time we would want them to book a train etc to accomodate our time. we also reminded them of these pre booked items and to check in with us but they never did. However, when they did double book us, they were accomodating to try to rebook which was nice.
- lastly, mathilde reccomended 2.5 days in the small village reims, in hind sight we wish we only did a day trip as it is really limited what to do in the smaller towns. Now that is kind of a shame on us as we should have trusted less and done our own research and insisted a revised schedule. As well, we currenlty live in a big city with much to do so that may have jaded our view of the town. But overall they were accomodating when we asked to change things.

Hotel Reviews
La Caserne Chanzy Hotel & Spa, Autograph Collection
Reims

amazing hotel. clean, updated, staff was awesome. would stay here again and reccomend it over and over again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Lorette - Astotel
Paris

excellent location. Clean accomodations. Needs updating as rooms were very worn, tired, and outdated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
rooms and hotel were clean. however, rooms were very worn and outdated.
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 30, 2025

Hi Lauren,
Thank you so much for your thoughtful feedback and for trusting us with your trip to France. I’m glad you enjoyed the overall experience, and I truly appreciate your notes about communication and scheduling. Luckily, we could reschedule the Louvre small group tour, since the Museum was closed due to circumstances beyond our control.
I wish you wonderful future travels!
Mathilde

Can't say enough praise for my travel compani...
South Korea | Oct 7 - Oct 22, 2025

D
dianna j.
Miami, FL | Reviewed on Oct 28, 2025
Can't say enough praise for my travel companion, S. Kim. She was extremely knowledgeable of the areas, history and travel plans. She was attentive to my dietary special needs and health issues. She made sure I was having a fun time and went shopping with me! She, Christine and Alicia need to have an award given to them by the Government for representing their country in such a fine and caring manner.! Read more

Can't say enough praise for my travel companion, S. Kim. She was extremely knowledgeable of the areas, history and travel plans. She was attentive to my dietary special needs and health issues. She made sure I was having a fun time and went shopping with me! She, Christine and Alicia need to have an award given to them by the Government for representing their country in such a fine and caring manner.!

Hotel Reviews
Shilla Stay Jeonju Hanok Village

11th floor restaurant staff person very helpful., Clean, nice view of city

Authenticity & Character
Location
Staff
Had a situation at breakfast.... They were short of staff, so there was a waiting list an hour long to be seated. I have medical issues and was in distress and needed to eat something right away. I explained (through Papago) of my urgency, but 2 staff said that I would have to wait my turn. I asked for the manager, but they said that the person was not there that day. I apologized, but ran past them to go to the buffet. I sat at a used table, ate quickly and left. Otherwise, I would have fainted.... I wish their supervisor will let them be aware of medical needs of their patrons when it comes to eating needs. Thank you.
Cleanliness & Comfort
Gyeongju Hwarangroo

Great location--- near historic Jeonju burial mounds. Clean, compact

Authenticity & Character
Would say it was a 'modernized' hanbok, but great experience
Location
Staff
Some were very kind, some were curt
Cleanliness & Comfort
bath was very clean
Golgulsa Temple Stay
Gyeongju

Not a hotel, but more like a rustic hostel. Must have a healthy body to do steep climbs. Buggy in room, but not all guests experienced this....

Authenticity & Character
knowing that people at ~1000 AD were there
Location
Staff
informative and kind
Cleanliness & Comfort
I never saw kitchenware being sanitized--- just washed with scrubby and water, then put out for use. Rooms and baths were free of dirt debris, but I never knew if anything was used to sanitize the room, etc. (My mattress cover had dried blood on it...) I brought my own disposable sheets/pillowcase
Rakkojae Hahoe Hanok Hotel
Andong

Great to experience Hanok ... Staff worked with my dietary needs to the best of their ability. Clean. Bring your own washcloths. Friendly. Lots of picture moments from early history...

Authenticity & Character
attention to historical detail
Location
near historical village
Staff
friendly and helpful
Cleanliness & Comfort
had to get used to 'hanok' style of room
NINE TREE BY PARNAS SEOUL MYEONDONG 2
Seoul

Breakfast was phenomenal (nice blend of Western and Eastern cuisine) Clean Helpful staff that spoke very good English

Authenticity & Character
Location
Could see the N-tower from my window
Staff
Cleanliness & Comfort
bathroom very clean
Activity Reviews
Jeonju Nambu Traditional Market Tour
Jeonju Nambu Traditional Market Tour
Jeonju

Nice merchants--- willing to speak with a foreigner

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Jeonju Hanok Village and Gyeonggijeon
Half Day Jeonju Hanok Village and Gyeonggijeon
Jeonju

Great history heritage ! Enjoyed the museums, dressing in hanbok again, ate chicken with some local merchants

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Golgulsa Temple Stay-D2
Half Day Golgulsa Temple Stay-D2
Gyeongju

My lack of health would not allow me to participate in the exercise activities. The tea with the monk did not have an interpreter. Every one was nice and pleasant.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Golgulsa Temple Stay
Half Day Golgulsa Temple Stay
Gyeongju

I did not have the health for this activity/ Great picture opportunities

Quality of Experience
Food
I would have to bring my own food
Guides, Drivers and Staff
Transport
Buseoksa Temple
Buseoksa Temple
Andong

My visit was shadowed by the fact of my chronic fatigue. This is a place best enjoyed by a healthy person because of the steep climbs. Great place for photos

Quality of Experience
Guides, Drivers and Staff
SK climbed those paths with me! Pointed out interesting spots and photos
Transport
Explore the Ancient Andong
Explore the Ancient Andong
Andong

Too bad there was a deluge! The history of the place snatches you back in time.... So neat to know that you have to be a descendant of the original villagers to live there. One resident is a direct descendant of the original owner of the house in where he resides. Really neat!

Quality of Experience
Guides, Drivers and Staff
Transport
Starfield Library
Starfield Library
Seoul

I did not know it was a library only! Great to see a place that I saw in several K-Dramas. From there, you walk into the COAX Mall. Outside is the Gangnam hand statue...

Quality of Experience
Guides, Drivers and Staff
Transport
Romance in Seoul: Namsan Park and N Seoul Tower
Romance in Seoul: Namsan Park and N Seoul Tower
Seoul

Just like the dramas--- saw a busker, ferry boat on the river. Wished I would have seen Rainbow Bridge with light show

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Seoul City : Insadong and Dongdaemun Market
Half Day Seoul City : Insadong and Dongdaemun Market
Seoul

Nice place for clothes for self or souvenirs

Quality of Experience
Guides, Drivers and Staff
helped me choose some clothes, then came wit h me for lunch
Transport
K-Beauty Experience in Seoul:  Make-up and Hair Styling
K-Beauty Experience in Seoul: Make-up and Hair Styling
Seoul

Sweet young ladies. They blended many colors to be the one that was right for me. (So you can't buy it, unfortunately...) Styled my hair for the hanbok experience later that day

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Gyeongbokgung Palace and Bukchon Hanok Village
Half Day Gyeongbokgung Palace and Bukchon Hanok Village
Seoul

It rained! Enjoyed the hair / make up prior to going tot the Hanbok store. SK was helpful with photography and museum guide. Bukchon Village was nice to see, especially knowing that the aristocracy used to live there, near the Palace

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christine Liu

Great Fun in Costa Rica.
Costa Rica | Oct 11 - Oct 19, 2025

Barbara
Barbara P.
Houston, TX | Reviewed on Oct 28, 2025
Sebastián and Carlitos were excellent guides on the zip lining. It was a fantastic experience. They knew their job and kept us safe and having a great time. All excursions were pre-planned by Kimkim and all tour guides showed up when we needed them. All were polite and knowledgeable. Also really enjoyed the White water experience with Jairo. Without a doubt, I would do it again!! Thank you for your careful planning and follow through. Read more

Sebastián and Carlitos were excellent guides on the zip lining. It was a fantastic experience. They knew their job and kept us safe and having a great time. All excursions were pre-planned by Kimkim and all tour guides showed up when we needed them. All were polite and knowledgeable. Also really enjoyed the White water experience with Jairo. Without a doubt, I would do it again!! Thank you for your careful planning and follow through.

Hotel Review
Hotel Los Lagos Spa & Resort
La Fortuna

Our hotel was on the Clift side and the view was stunning through the patio doors and surrounding glass wall. Very private. Shuffles took us anywhere on the property and we quick. We went up to the hummingbird area and were fascinated as the birds we buzzing around and eating less than 18 inches from us. Office staff were polite and helpful and room service was spot on every day. Thank you for this wonderful experience! Loved it!!

Authenticity & Character
Attention to detail and the view and privacy.
Location
Staff
They took care of our needs immediately.
Cleanliness & Comfort
Rooms were serviced daily, restaurant buffets were fully stocked and service was terrific.
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Oct 29, 2025

Hello Barbara,

Thank you so much for your wonderful feedback! I am delighted to hear that you had such an amazing experience and that Sebastián, Carlitos, and Jairo made your adventures memorable. It is great to know that everything ran smoothly and that you enjoyed the activities and guides arranged through Kimkim.

We truly appreciate you taking the time to share your experience, and it is fantastic to hear you would do it all again!

Pura Vida,
Yuliana

Our trip to New Zealand was absolutely amazi...
New Zealand | Oct 5 - Oct 21, 2025

N
Niranjan B.
India | Reviewed on Oct 28, 2025

Our trip to New Zealand was absolutely amazing. Thanks to Michelle!!
Every detail was thoughtfully planned and her recommendations were spot on. She was available throughout our trip for any questions , concerns or clarifications. Everything went smoothly, and we truly appreciate Michelle's attention detail and care. Highly recommend Kim Kim services to anyone looking for a worry-free travel experience.

Niranjan

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Oct 31, 2025

Thanks Niranjan, I really appreciate you taking the time to post this review that helps our future travelers to know they are in good hands! All the best for your next trip with Kimkim!

Moroccan Journey
Morocco | Oct 17 - Oct 27, 2025

R
Rebecka D.
Ashburn, VA | Reviewed on Oct 28, 2025
We just came back from 10 days in Morocco and had an unforgettable experience. Booking with Original Travels through KimKim was easy and Said was patient, accommodating and informative. But the real adventure started when Karim picked us up at the airport. Over the course of our trip he was our driver, guide, photographer, entertainer, and friend. Of course we enjoyed all the epic destinations (thanks again to Said for setting us up with exactly the experiences we were looking for!) for the... Read more

We just came back from 10 days in Morocco and had an unforgettable experience. Booking with Original Travels through KimKim was easy and Said was patient, accommodating and informative. But the real adventure started when Karim picked us up at the airport. Over the course of our trip he was our driver, guide, photographer, entertainer, and friend. Of course we enjoyed all the epic destinations (thanks again to Said for setting us up with exactly the experiences we were looking for!) for the but the journey was just as good thanks to Karim. He was so generous with his time, stories, knowledge and smiles. Getting to know the locals is always a highlight of traveling for me and Karim really delivered for us! He introduced us to friends, took us to his favorite local spots, and sent us home with memories to last a lifetime.

Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Oct 29, 2025

Hi Rebecka,

Thank you so much for your lovely words! We’re so happy to hear you had such a great time in Morocco. Karim really enjoys sharing his country, and we’re glad he made your journey fun, personal, and full of local experiences.

It’s also great that Said could help set up the experiences you were hoping for. It’s wonderful to know that both the places you visited and the people you met made your trip so memorable.

Thank you for letting us be part of your Moroccan journey!

Best,
Hamza

Smooth Travel Experience and Outstanding Service — Just Needs Better Lodging Options
Argentina | Sep 28 - Oct 3, 2025

L
Lynn L.
Moore, OK | Reviewed on Oct 28, 2025
The planning and booking process with Claudia was smooth and easy. She accommodated all requests and changes swiftly, making the experience stress-free. The local provider, Andrea and team, along with all the guides, were excellent — professional, knowledgeable, and friendly throughout. The customer service team was also very responsive and easy to work with. One area for improvement would be the limited selection of lodging options. I would have liked to see more variety and... Read more

The planning and booking process with Claudia was smooth and easy. She accommodated all requests and changes swiftly, making the experience stress-free. The local provider, Andrea and team, along with all the guides, were excellent — professional, knowledgeable, and friendly throughout. The customer service team was also very responsive and easy to work with.

One area for improvement would be the limited selection of lodging options. I would have liked to see more variety and better-quality accommodations, as well as more thorough vetting by kimkim, particularly in the Iguazú area. My experience at Village Cataratas Hotel was disappointing. Although advertised as a 4-star property, the rooms and amenities lacked basic essentials and were not well maintained. The room had a broken lock (which the local provider promptly helped resolve) and an air conditioner that could not be regulated despite having a remote control.

I understand this was not a luxury option, but I did expect the basic standards to be met. Overall, the trip was well organized and supported, but accommodation quality in certain areas could be improved.

Hotel Reviews
Village Cataratas
Puerto Iguazú

My experience at Village Cataratas Hotel was unfortunately disappointing. While the location is great for visiting Iguazú Falls and the surrounding area, the hotel itself does not live up to its 4-star rating. The rooms and amenities were lacking basic essentials and were not well maintained. My first room had a broken door lock, which thankfully the local provider helped resolve quickly. However, the air conditioner could not be regulated, making the room uncomfortable despite having a remote control. Overall, the property has potential, but it would greatly benefit from better maintenance, attention to detail, and quality control to meet the standards expected of its advertised category.

Authenticity & Character
Location
Location is great for visiting Iguazú Falls but there's no nearby restaurants, stores etc.
Staff
Cleanliness & Comfort
Pleno Palermo Soho
Buenos Aires

This hotel is in a great location, close to many good restaurants and easy to get around. The room was clean, comfortable, and had all the essential amenities needed for a pleasant stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Monday Falls with drop off in Foz do Iguazu
Half Day Monday Falls with drop off in Foz do Iguazu
Puerto Iguazú
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Iguazú Falls Argentine side
Full-Day Iguazú Falls Argentine side
Puerto Iguazú
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Colonia del Sacramento
Full-Day Colonia del Sacramento
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Buenos Aires City Tour
Half-Day Buenos Aires City Tour
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Claudia Salvato
Claudia
Claudia Salvato
Local specialist in Buenos Aires | Replied on Oct 29, 2025
Hola Lynn! Thank you so much for taking the time to share your detailed feedback 😁 We’re absolutely delighted to hear that you had a wonderful trip and that you were happy with the service provided, it’s so nice to know that the planning and booking process went smoothly, and that Andrea and our local guides helped make your journey stress-free and enjoyable! I’m truly sorry to hear that your stay at Village Cataratas Hotel didn’t meet your expectations. We sincerely appreciate you sharing... Read more

Hola Lynn!

Thank you so much for taking the time to share your detailed feedback 😁

We’re absolutely delighted to hear that you had a wonderful trip and that you were happy with the service provided, it’s so nice to know that the planning and booking process went smoothly, and that Andrea and our local guides helped make your journey stress-free and enjoyable!

I’m truly sorry to hear that your stay at Village Cataratas Hotel didn’t meet your expectations. We sincerely appreciate you sharing these details, feedback like yours is incredibly valuable, as it allows us to work closely with our hotel partners to ensure improvements are made and that future travelers can enjoy a stay that meets the standards we strive for.

Please rest assured that we’ve shared your comments with the hotel management and will continue to monitor guest experiences there to help ensure a more comfortable and satisfying stay for everyone 🙌

We’re so happy that, overall, you enjoyed your trip and felt well supported throughout. Your kind words mean a lot to our entire team 💕and we hope to help you plan another adventure soon, one that exceeds expectations from start to finish.

All the best,
Claudia

Johanna and Kristy, a great team!
Ecuador | Oct 11 - Oct 18, 2025

Ajay
Ajay P.
San Jose, CA | Reviewed on Oct 28, 2025
Johanna was great helping through the various iterations of our plans. We had to postpone in 2024 due to medical issues, then in 2025 due to the Machu Picchu protests and split Peru part away. Johanna patiently helped guide us through all the changes and made all the arrangements according to our wishes. Kristy was great in the operational aspects transitioning from planning to the actual trip and providing prompt support during the trip through WhatsApp chats. Weather and local scenes can... Read more

Johanna was great helping through the various iterations of our plans. We had to postpone in 2024 due to medical issues, then in 2025 due to the Machu Picchu protests and split Peru part away. Johanna patiently helped guide us through all the changes and made all the arrangements according to our wishes. Kristy was great in the operational aspects transitioning from planning to the actual trip and providing prompt support during the trip through WhatsApp chats. Weather and local scenes can raise unpredictable challenges; Kristy helped us through it all. Great team!

Hotel Review
Ikala Galapagos Hotel
Puerto Ayora

Kitchen staff, particularly Luis, went out of their way to cater to our vegan needs both at breakfast and dinner with special preparations. Charming rooftop dining with ocean view and open as well as covered seating with a wide breakfast buffet spread with a lot of choices. Astrid, our guide, and the hotel staff warned us about the tap water being brackish and not suitable for human consumption. The hotel gave us a big jug of water every day for drinking, brushing teeth, washing eyes etc. In addition we bought 1-3 liters of water bottles from the nearby Proinsular market.

Authenticity & Character
Quad setting with pool in the middle and buildings secluded from the road. Charming rooftop dining with ocean view and open as well as covered seating with a wide breakfast buffet spread with a lot of choices.
Location
On the western end of town away from many restaurants but near the supermarket, Proinsular market and the restaurant Galapagos Deli that had a vegan sandwich. It is also close to and multiple souvenir vendors and the jetty with a promenade that had a stall selling fresh coconut water. Great for all we needed.
Staff
Great kitchen staff who went out of their way. Office staff did their job but nothing noteworthy
Cleanliness & Comfort
3 separate beds and a sofa set made a comfortable setting. Bathroom was big enough for all the needs; sink separate from the toilet/shower area allowed multiple people to get ready. The sockets were behind the beds and not on the side making it difficult to charge electronics.
Activity Reviews
Arrival in Quito
Arrival in Quito
Quito

Our flight landed late, close to midnight. We reached the hotel well past midnight. The hotel, Patio Andaluz, was in the historic city center. The driver took us there safely and made sure we got into the hotel safely; pointed out areas along the way where we should be careful at night.

Guayaquil City Tour
Guayaquil City Tour
Guayaquil

Lilian was an awesome guide. She arrived on time, stayed long enough to cover everything we wanted to do and did not rush us. She walked with us to all the places on our list and had the cards for the Aerovia cable car to make it easy to purchase the tickets. She told us about which places were safe and kept us away from places that were not safe. She even took us to a great souvenir shop and helped us with the shopping. She went out of the way to recommend vegan restaurants we should try! She also told us of a safe walking route to go see the giant monkey statue (Estatua Del Mono Machín) within walking distance of the hotel but in the median of the Juan Javier Marcos y Aguirre road on the way to the airport.

Quality of Experience
One word - Lilian!
Guides, Drivers and Staff
One word - Lilian! Highly recommend her as a tour guide!
Transport
The driver had a hard stop due to a trip to the highlands but otherwise she was supportive of the extra time and taking us back and forth to the souvenir shop, as we requested, after we agreed to pay extra.
Fly to Santa Cruz Island & Tour Charles Darwin Station
Fly to Santa Cruz Island & Tour Charles Darwin Station
Galapagos Islands

Astrid was awesome! She was full of experience and information; very patient and willing to share her knowledge, answer any questions. Astrid picked us up at the airport on the first day. She was our guide to Darwin station; she dropped us back on the last day and was ready with the fares needed for the ferries and the Darwin station. The pleasant and informative interaction with her made the travel time back and forth from the airport to the hotel breeze by!

Quality of Experience
The boat chef made sure to give us vegan food both days.
Food
Pleasantly surprised that the boat crew catered to our vegan preference.
Guides, Drivers and Staff
Both days we had the Narel boat crew - Sebastien the captain and Armando the chef. The guide to both the islands was also the same, Roberto. They were all great. The first day we had no other guests, so we got all of Roberto's attention; the second day it got divided.
Transport
Smooth sailing, safe driving
Welcome to Guayaquil: Free day to explore
Welcome to Guayaquil: Free day to explore
Guayaquil

We arrived too late in the evening so had just enough time to get to our hotel for relaxing that night. Wyndham Santa Ana is a great place, right on the Malecon.

Depart Quito
Depart Quito
Ecuador

Kristy was very supportive on this last day where we traveled from Galapagos to Quito AND took a midnight flight back to the US - a very long day! The taxi stand at the Quito airport was very supportive to help us with a quick visit back to the city for our dinner. There are no places at or near the airport with vegan options for food. The driver of the taxi that the airport staff arranged spoke no English so it made for an interesting 1hour each way to the city with our broken spanish and google translate. Luckily the driver's ecletic liking in music helped as we listened to the variety.

Quality of Experience
Guides, Drivers and Staff
Transport
Quito & Equator Full Day Tour
Quito & Equator Full Day Tour
Quito

Javier, and his wife Fatima, took us to the Intinan museum in the morning and dropped us off at the and the Mitad del Mundo museum, the monument erected by the western surveyors. We visited the Panecillo in the afternoon. Javier and his wife were very helpful at all places.

Quality of Experience
Guides, Drivers and Staff
Transport
Speed Boat to Puerto Ayora & transfer to Baltra Airport
Speed Boat to Puerto Ayora & transfer to Baltra Airport
Ecuador

On the airport drop off day, we were driven in a van and then a ferry, similar to on the arrival day like on the arrival day, but in reverse. There was no speed boat! Astrid was great again! She stayed back at the airport till we were through security and at the gate, making sure we were in good hands. She stayed in touch with WhatsApp till we reached Quito. Very caring person!

Exploring Tortuga Bay Beach
Exploring Tortuga Bay Beach
Puerto Ayora

Did not do this; instead did 2 islands - Bartolome and North Seymour. All comments combined on the Darwin station, 1st island review

Day Trip to an Uninhabited Island
Day Trip to an Uninhabited Island
Ecuador

We visited 2 islands - North Seymour and Bartolome instead of 1 island and the Tortuga bay. See the review for Darwin station and the 1st island for all the comments which apply to all 3 days.

Local specialist: Johanna Fabian

Memories of a lifetime.
Peru | Oct 5 - Oct 17, 2025

S
Shantanu G.
Ashburn, VA | Reviewed on Oct 28, 2025
Our trip was very well put together. All of our local guides in each spot were well versed in the areas they covered. The logistics of our trip were tightly managed, and all of our transfers were very smooth. The hotels were all well chosen, and with the exception of one room choice which was fixed after arrival, everything was uneventful. I hope to come back and see the rest of Peru with the same tour company. Read more

Our trip was very well put together. All of our local guides in each spot were well versed in the areas they covered. The logistics of our trip were tightly managed, and all of our transfers were very smooth. The hotels were all well chosen, and with the exception of one room choice which was fixed after arrival, everything was uneventful.

I hope to come back and see the rest of Peru with the same tour company.

Hotel Reviews
GHL Hotel Lago Titicaca Puno
Lago Titicaca, Puno

The hotel is old, and shows in it's dated layout and low ceiling rooms. It's well maintained however and we had a comfortable stay. The dining room can get crowded with large tour groups so book your dinner seating in advance. The location is a bit remote, and Puno doesn't have any good restaurants in any case so visitors end up having all their meals in the hotel.

Authenticity & Character
Fairly generic '80s beachside hotel' vibe
Location
Excellent views of the lake, nice walking trail starts from the hotel and heads into a protected area.
Staff
Efficient, helpful.
Cleanliness & Comfort
Our two room suite was spacious but the sofa and table/chair combo wasn't the most comfortable.
Aranwa Cusco Boutique Hotel
Cusco

Absolutely beautiful hotel that was previously a museum. Our room was booked with two twin beds - and the staff went out of their way to upgrade us to a suite instead. We had one dinner and three breakfasts here - all meals were good. Friendly helpful and polite staff. Everything was very clean. Excellent bathroom.

Authenticity & Character
It was like living in a historic building - which it was
Location
Just a short walk from Cusco's main attractions. Plenty of dining options within 10 minutes
Staff
Staff went above and beyond in taking care of us
Cleanliness & Comfort
Very clean and comfortable.
El Mapi by Inkaterra
Cusco

This hotel is just a pit stop on the way to or from Machu Pichu. I found the front desk quite rude and unhelpful - they assigned us a dinner slot of 9 PM and refused to change it when we said we had an early start at 6 AM the next day. Fortunately the restaurant crew were much more helpful and found us seating at 7.30 PM when I talked directly to the restaurant manager. Room was barebones and tiny. I've see cruise ship bathrooms that are larger. We had one towel and one bottle of water despite the room being booked for double occupancy - had to call the front desk to get these fixed. The restaurant staff were very nice. The coffee shop/bar was also fine - we waited there on our way out for a while and the staff was attentive. Front desk staff were perhaps the only rude people I met in Peru in two weeks.

Authenticity & Character
Fairly worn out rooms
Location
Short walk from the train station.
Staff
Rude and unhelpful
Cleanliness & Comfort
Clean but very basic.
Casa Andina Premium Villas
Urubamba

Beautiful location, nice rooms with an excellent view of the hills. My only regret is that we arrived in the evening and left early morning without being able to explore the grounds, these were full of birds. Dining room gave us a surprisingly good dinner. Breakfast was the usual variety.

Authenticity & Character
Groups of rooms set in the hills
Location
Great views. Alpacas eating grass in the hotel grounds in the morning.
Staff
Cleanliness & Comfort
Posada Amazonas Lodge
Puerto Maldonado, Madre de Dios

Running a large lodge in a location reachable only by boat is not easy. These guys are doing an excellent job. The lodge now has good internet (Starlink) and 24/7 power unlike what it says in earlier reviews. Meals were quite good given the remoteness of the location. Excellent excursions catering to a wide variety of interests - we took part in 3. I was uneasy about living in a room with one side completely open but that was not a problem.

Authenticity & Character
Location
This lodge is actually in the forest.
Staff
Cleanliness & Comfort
Intercontinental Real Lima Miraflores by IHG
Lima

Brand new hotel. Extremely polite and helpful staff. We stayed here at the beginning and end of our Peru trip, so we left behind some purchases made during the first stay - the hotel was kind enough to hold it for our return. Very good breakfast, well furnished and comfortable room. Location is just a few minutes from the Larcomar Mall. We did not take advantage of the hotel facilities other than the Japanese restaurant, that was very good as well.

Authenticity & Character
High class international style hotel.
Location
Next to beach and mall
Staff
Very helpful, polite.
Cleanliness & Comfort
Super clean. Very comfortable room.
Local specialist: Shawna Sanders
Shawna
Shawna Sanders
Local specialist in Lima, Peru | Replied on Nov 04, 2025

Thanks so much for your kind words and feedback Shantanu! It was a pleasure hosting you both in Peru and hope to see you back for another trip full of birding and exploration!

Sending my best wishes from Lima,

Shawna

Overwhelmingly beautiful and friendly Morocco
Morocco | Oct 17 - Oct 27, 2025

J
Janice R.
Boston, MA | Reviewed on Oct 28, 2025
I cannot praise Karim, our driver, enoughfor making our trip an incredible experience. He took the time to get to know us and adapted our travels to ensure we had the ultimate Moroccan experience including meeting several of his friends and taking us to local hangouts. Chefcaouen was beautiful and perhaps our most favorite city. I’m so glad we added an extra night and wished we even had more time there. Omar, our hiking guide, assessed our ability and took us on extended trails to... Read more

I cannot praise Karim, our driver, enoughfor making our trip an incredible experience. He took the time to get to know us and adapted our travels to ensure we had the ultimate Moroccan experience including meeting several of his friends and taking us to local hangouts. Chefcaouen was beautiful and perhaps our most favorite city. I’m so glad we added an extra night and wished we even had more time there. Omar, our hiking guide, assessed our ability and took us on extended trails to beautiful sites. He later met us for a hike up to the Spanish Mosque for sunset with his dog as we were both dog lovers and missing our own at home. Fes was worthwhile and the trip out to the desert for luxury tent camping and a camel ride was unique. We spent time in the mountains, visited the gorge, walked through the oasis, and had a lovely afternoon with a local family who could not have been more welcoming. I will admit that Marrakech at the end of the trip was a bit overwhelming after spending so much time in country but we took advantage of the resort and had a quiet afternoon poolside before meeting our driver again for a very fun local nightclub experience. I would highly recommend KimKim to anyone wishing to plan a visit to Morocco and I will certainly use them again for my future travels elsewhere.

Hotel Reviews
La Mamounia
Marrakech

This was an absolutely beautiful property but honestly it was a bit too fancy for our liking. We probably would have been happier in something a little more down graded. I was traveling with a friend and all our other accommodations provided us with individual beds. When we arrived, we were told we were assigned a single king bed, when asked if they could accommodate us in a room with separate beds, the cost we were told would be $800 USD per night to accommodate (obviously we didn’t make the change). We also found this property to be more expensive for drinks and opted not to eat there. We found the staff pleasant but not was warm and comforting as our other stays.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ksar El Kabbaba
Skoura

Beautiful location and wonderful staff. We actually enjoyed massages here one afternoon. The pool looked delightful but was surprisingly too cold to enjoy.

Authenticity & Character
Location
Staff
Mohammad was a wonderful waiter and ensured we were enjoying ourselves. The food was very good even thought it was a set menu but loved the fact that most of the menu was sourced right from the property.
Cleanliness & Comfort
Desert Luxury Camp Erg Chebbi
Merzouga

Super fun and unique experience. Food was very good and the entertainment around the fire in the evening was so fun.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Fès - Relais & Châteaux
Fès

Again beautiful place, perfect location and outstanding staff.

Authenticity & Character
Location
Staff
Our rooftop bartender was so sweet and wanted to make sure we were enjoying his country.
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

Beautiful facility and perfect location. The staff was very accommodating arranging for a rooftop dinner one night. Loved it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Three Hour Cooking Workshop at La Maison Arabe
Three Hour Cooking Workshop at La Maison Arabe
Marrakesh

Very fun, would highly recommend- compliments to the chef. Food was amazing

Quality of Experience
Guides, Drivers and Staff
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

Oh my goodness, the food we sampled. Mohammad quickly understood that we found Marrakech a bit noisy and overwhelming so directed us to food samplings along a bit quieter of a route. Having said that, we enjoyed being in the very vibrant square at night and enjoyed snail soup, spiced tea, and playful time with some monkeys.

Quality of Experience
Guides, Drivers and Staff
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

Abdul was so knowledgeable and fun to hang out with. We learned a lot about the country, Marrakech, and even about Abdul and his family.

Quality of Experience
Guides, Drivers and Staff
Skoura to Marrakech via Ouarzazate & Aït Benhaddou
Skoura to Marrakech via Ouarzazate & Aït Benhaddou
Morocco

Every drive we took with Karim was fun, eventful, and included unplanned adventures

Quality of Experience
Guides, Drivers and Staff
Explore Berber Culture: Hiking and Lunch with a Local Family in Skoura Oasis
Explore Berber Culture: Hiking and Lunch with a Local Family in Skoura Oasis
Morocco

Buddha was a great guide for our walk through the oasis but the highlight was visiting with the local family. We spent hours there and met the entire family including the baby. This was truly an amazing experience in local culture and family life.

Quality of Experience
Food
Guides, Drivers and Staff
Sand-Boarding in Erg Chebbi
Sand-Boarding in Erg Chebbi
Merzouga

The boards where at the resort so we just grabbed them and tried one or two runs. Fun but unremarkable

Quality of Experience
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Morocco

Super fun experience-glad we included it. The luxury tents were very nice, enjoyed star gazing at night, food was good and we met some very fun people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Fes

Shariff was a great guide. Lots of fun and knowledgeable. Had a good lunch during the day. We were brought to a rug shop where they offered us tea and talked to us about the different rugs. Felt the pricing may have been misrepresented and my friend later realized she spent way more than she thought she was quoted. We later read reviews online of that specific rug place and others had posted they had similar experiences.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco

Very hot day. Local guide was fine but not remarkable.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike to Akchour Waterfall
Guided Hike to Akchour Waterfall
Chefchaouen

Beautiful hiking along the water. Omar was awesome.

Quality of Experience
Guides, Drivers and Staff
Guided Exploration of the "Blue City" Chefchaouen
Guided Exploration of the "Blue City" Chefchaouen
Chefchaouen

This was probably our favorite stay in Morocco. The city was beautiful and the people so welcoming. Omar was a perfect guide for our hike to Gods Arch and the waterfall. We had such a fun time with Omar, he met us later in the day and took us up to the Spanish Mosque to watch the sunset followed. Y a visit to his home and a chance to meet his family. We felt like we were relatives over for a visit. Mustafa was out local guide and he treated us like we were his best friends right from the beginning, brought us to some of his favorite “trusted” shops, and even took the time to find us a bottle of wine and bring it to our hotel so we could enjoy a rooftop dinner.

Quality of Experience
Guides, Drivers and Staff
Everyone was amazing and incredibly welcoming. We can’t say enough about the guides, the staff, and especially Karim our driver and very quickly, our best friend.
Transport
Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Oct 28, 2025

Hello Janice,

Thank you so much for sharing your wonderful experience with us! We’re glad to hear that Karim and Omar helped make your trip truly unforgettable and that you enjoyed connecting with locals, discovering hidden gems, and soaking in Morocco’s beauty, from Chefchaouen to the desert and beyond.

We’re also so happy you enjoyed your mountain hikes, oasis walks, and the special moments with local families, it’s those personal touches that make Morocco so memorable.

We really appreciate your kind recommendation and can’t wait to help plan your next adventure.

Warm regards,
Hamza

Pauline was wonderful! She was very detailed ...
United Kingdom | Oct 6 - Oct 12, 2025

Sonya
Sonya H.
North Atlanta, GA | Reviewed on Oct 28, 2025
Pauline was wonderful! She was very detailed and organized with our plans. She was very attentive to my needs as a disabled traveler. There were some hiccups on the trip but none of them had anything to do with Pauline or Kimkim and anything we approached her with pertaining to those problems she went above and beyond to help rectify. When we travel abroad again we will be using Kimkim!! Read more

Pauline was wonderful! She was very detailed and organized with our plans. She was very attentive to my needs as a disabled traveler. There were some hiccups on the trip but none of them had anything to do with Pauline or Kimkim and anything we approached her with pertaining to those problems she went above and beyond to help rectify. When we travel abroad again we will be using Kimkim!!

Hotel Review
Park Plaza London Waterloo
London

Very nice hotel. However they did not provide a disability ramp for the dining area and bar which made it difficult to navigate.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Pauline Mathieu
Pauline
Pauline Mathieu
Local specialist in UK & France | Replied on Nov 04, 2025

Thank you so much, Sonya, for your kind words.
I’m so happy to hear that this trip was everything you wished for and that Thomas had such a wonderful time as well!

Great hotels and restaurant recommendations! ...
France | Oct 22 - Oct 25, 2025

M
Matt B.
Newark, NJ | Reviewed on Oct 28, 2025
Great hotels and restaurant recommendations! We didn’t partake in many of the recommended activities or attractions, but we had a great time in Cote D’Azur! Read more

Great hotels and restaurant recommendations! We didn’t partake in many of the recommended activities or attractions, but we had a great time in Cote D’Azur!

Activity Review
Welcome to Nice
Welcome to Nice
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Natalia Lagosz
Natalia
Natalia Lagosz
Local specialist in Villefranche sur Saône | Replied on Oct 28, 2025

Dear Matt,
Thank you very much for the review! :)
I am glad you enjoyed the hotels and restaurants. I wish you only great travels in the future!
Best,
Natalia.

Excellent experience
China | Oct 8 - Oct 27, 2025

F
Frank O.
Dallas, TX | Reviewed on Oct 28, 2025
All of our guides were very good and spoke English well. They were each proud of their individual provinces and well informed about the history of the region. All worked hard to be a good guide and make happy memories for us. The choice to stay in 5 Star hotels was worth the price for the luxury but the Guilin Hotel was a 3.9 star in my opinion. The drivers and cars were all excellent! It helped to have a free day in Shanghai after arriving so late. The hotels in both Xi’an and Shanghai... Read more

All of our guides were very good and spoke English well. They were each proud of their individual provinces and well informed about the history of the region. All worked hard to be a good guide and make happy memories for us. The choice to stay in 5 Star hotels was worth the price for the luxury but the Guilin Hotel was a 3.9 star in my opinion. The drivers and cars were all excellent! It helped to have a free day in Shanghai after arriving so late. The hotels in both Xi’an and Shanghai offered free laundry equipment for self use.

Hotel Reviews
Victoria Cruise (Executive Suite)

It’s a typical cruise with pandemonium because of the large crowds and a la carte service and upselling of services throughout the trip. The executive lounge dining included in the executive suite price was excellent as the second floor dining room was overcrowded. The included excursions were not remarkable but Ghost City and Feng Du Show that night were good values. The food was just okay even with the upgrade to the 6th floor dining area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MaxX By Steigenberger on the Bund Shanghai
Shanghai

The main problem was that the hotel had disengaged the cooling system in all the rooms. They offered an upgrade but it also had no cooling. The provision of a self serve laundry was exquisite. The location was excellent

Authenticity & Character
Location
Staff
Cleanliness & Comfort
No cooling in the rooms
Grand Hyatt Chengdu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sheraton Guilin Hotel
Guilin

The hotel is out of date and was a 3.9 star rating at best. The Guilin Shangri La was reviewed highly by some fellow travelers

Authenticity & Character
Change the advertised rating until it upgrades everything
Location
Staff
Cleanliness & Comfort
Wyndham Grand Xian South
Xi'an
Authenticity & Character
Location
Staff
Cleanliness & Comfort
New World Beijing Hotel
Beijing
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tongli Water Town (with boat cruise)
Tongli Water Town (with boat cruise)
Suzhou

To fill out the charm of the experience, our guide took us into several homes, which had been converted to museums before getting us onto the wonderful boat ride experience. She gave us a lot of history about the customs of the region. It was a quieter, more laid-back rural experience than we had had in other places.

Quality of Experience
Guides, Drivers and Staff
Transport
Pingjiang Road
Pingjiang Road
Suzhou

We had a wonderful cultural experience in a restaurant on the road. At the end of this three week tour, it was a little bit redundant unavoidably because there are so many roads and hutongs and Muslim quarter places that are very similar packed with food vendors and hawkers.

Quality of Experience
Guides, Drivers and Staff
Transport
Rickshaw Ride in Suzhou
Rickshaw Ride in Suzhou
Suzhou

The guide expertly picked a friend of hers that she has used for years to provide a unique China culture experience riding through the alleys of the town.

Quality of Experience
Guides, Drivers and Staff
Transport
Lingering Garden
Lingering Garden
Suzhou

It was very crowded and our guide was not lingering for pictures.

Quality of Experience
Guides, Drivers and Staff
Transport
Nanjing Road
Nanjing Road
Shanghai
Quality of Experience
Guides, Drivers and Staff
Transport
Shanghai Tower
Shanghai Tower
Shanghai

It was a unique lifetime experience.

Quality of Experience
Guides, Drivers and Staff
Transport
The bund
The bund
Shanghai
Quality of Experience
Guides, Drivers and Staff
Transport
Yuyuan Garden
Yuyuan Garden
Shanghai

It was a delightful experience with an excellent guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Shore excursion to the Three Gorges Dam/Option of Three Gorges Dam Ship Lift (RMB295/p.p)
Shore excursion to the Three Gorges Dam/Option of Three Gorges Dam Ship Lift (RMB295/p.p)
China

Honestly, it was a little boring and felt like it was something that the government wanted to make sure that we saw so that we noted how wonderful they were. It is outstanding that they provided mass transportation with escalators to the top of the hill. Without that, the whole trip would not have been worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Shore excursion to Shibaozhai/Option of visiting Fengdu Ghost City (RMB295/p.p).
Shore excursion to Shibaozhai/Option of visiting Fengdu Ghost City (RMB295/p.p).
China

We were glad that we chose the option to visit ghost city, and hear the stories from our guide. I noticed that you did not give the option for reviewing the show that night, which was a mistake on your part. That show in the evening about the three kings was probably the most outstanding theatrical performance I have seen in my many years of life. It was very exciting and was not to be missed by other future visitors.

Quality of Experience
Guides, Drivers and Staff
Transport
 Cruise pier Transfer (Chongqing)
Cruise pier Transfer (Chongqing)
Chongqing
Quality of Experience
Guides, Drivers and Staff
Transport
Train station Transfer (Chongqing)
Chongqing

Our guide went above and beyond her assigned duty to help us be comfortable, experiencing the brief time we had there and getting some dinner before helping negotiate the arrival onto the cruise ship. She was helpful with communicating with the cruise ship people who were adamant about things which they were wrong about.

Quality of Experience
Guides, Drivers and Staff
Transport
Chengdu Kuan-zhai Lane
Chengdu Kuan-zhai Lane
Chengdu
Quality of Experience
Guides, Drivers and Staff
Transport
Panda Breeding and Research Center
Panda Breeding and Research Center
Chengdu

The crowds were overwhelming, and everyone was pushing to get a good photograph of the charming pandas. Our guide was adequate, but not outstanding. I don’t believe that there is anything that he could have done to help us get closer to the pandas for good photographs. I think that arriving early as we did probably helped us to see the pandas during their most active feeding time of the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Yangshuo Countryside Visit
Yangshuo Countryside Visit
China

Our guide bravely accompanied two ancient and decrepit seniors on scooters which probably added years to her life, but subtracted years from ours. It was a delightful, fun and unique experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Li River Cruise from Guilin to Yangshuo
Li River Cruise from Guilin to Yangshuo
China

Our guide enthusiastically and patiently pointed out each point of interest that she felt that we would not want to miss including the view of the hills on the 20 Yuan Bill and interjected stories about each of those points of interest.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Private Tour: Longji Terraced Rice Fields and Ethnic Minority Culture
Full-Day Private Tour: Longji Terraced Rice Fields and Ethnic Minority Culture
China

Our guide was patient and wonderful and lovingly presented this visual gift of the people and lifestyle of the area that is not usually seen by China tourists. The stories that the guide inserted were charming.

Quality of Experience
Guides, Drivers and Staff
Transport
Big Wild Goose Pagoda
Big Wild Goose Pagoda
Xi'an

The colors, architectural design, and the historical stories were intriguing.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking dumplings
Cooking dumplings
Xi'an

This was a delightful and unexpected highlight of our experiences in Xi’an. The guide knew the woman who lived in the place where we made the dumplings and noodles and the whole cultural experience was joyful and wholesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Muslim Quarter
Muslim Quarter
Xi'an
Quality of Experience
Guides, Drivers and Staff
Transport
Xian City Wall with Bicycle
Xian City Wall with Bicycle
Xi'an

Because of our age, we both have mobility restrictions so we chose to not do the bicycle tour. We did climb the steps successfully and were able to experience enough of the wall to be understanding the history and the architecture.

Quality of Experience
Guides, Drivers and Staff
Transport
Terracotta Warriors
Terracotta Warriors
Xi'an

Despite the presence of the crowd and our early arrival, our guide was able to successfully direct us to a visual access of the warriors that we had not anticipated. We had hoped to get closer to them on the ground level, but that access was restricted many years ago.

Quality of Experience
Guides, Drivers and Staff
Transport
Summer Palace with Boat Ride and the Garden of Virtue and Harmony
Summer Palace with Boat Ride and the Garden of Virtue and Harmony
Beijing

The access to the upper area was closed because it was a Monday, but this did not detract from the overall enjoyment of the palace grounds.

Quality of Experience
Guides, Drivers and Staff
Transport
The Mutianyu Great Wall(with round way cable car)
The Mutianyu Great Wall(with round way cable car)
Beijing

The offer of the cable car was a game changer! Thank you very much. The distance away from the city also helped to mitigate the crowd.

Quality of Experience
Guides, Drivers and Staff
Transport
Hutong Walking Tour in Dongcheng District
Hutong Walking Tour in Dongcheng District
Beijing

We had gone to the most popular hutong Street the day before our tour so our guide took us to a different hutong area with a lake that was much nicer than the most popular street which was so packed with shops and food vendors. I would recommend that you take that Area as your first choice in the future.

Quality of Experience
Guides, Drivers and Staff
Transport
Temple of Heaven
Temple of Heaven
Beijing
Quality of Experience
Guides, Drivers and Staff
Transport
Tiananmen Square
Tiananmen Square
Beijing

The crowd was overwhelming on the day that we went, but our friend who went the next day found it almost empty.

Quality of Experience
It was an historic experience, but nothing artistically or architecturally impressive. The crowds were stifling.
Guides, Drivers and Staff
Transport
Discover the Forbidden City
Discover the Forbidden City
Beijing

The crowd was overwhelming on the day we traveled, but the pictures from a friend who traveled the next day showed a much lower number of people.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Carol Wang

Irene was magnificent always there when we ne...
Italy | Oct 16 - Oct 27, 2025

John
John N.
Newark, NJ | Reviewed on Oct 28, 2025
Irene was magnificent always there when we needed her. Read more

Irene was magnificent always there when we needed her.

Hotel Reviews
Hotel Villa di Sorrento
Sorrento

the hotel was located in the central area of Sorrento very easy to find food and drink

Authenticity & Character
Location
Staff
we left early one morning, and the staff provided us with a breakfast to go
Cleanliness & Comfort
Hotel Modigliani
Roma

was located in a safe area of Rome.

Authenticity & Character
Location
Staff
we drank some wine in the garden, and the staff provided us with wine glasses, very cooperative, friendly, and courteous
Cleanliness & Comfort
Hotel della Signoria
Florence

breakfast and the breakfast staff were excellent

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Olimpia
Venice

good location great breakfast. Very clean.

Authenticity & Character
Location
close to the train station within walking distance of many restaurants
Staff
do not remember any names, but helped us line up a great boat tour of Venice
Cleanliness & Comfort
Activity Reviews
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

the Vatican was beautiful and the Saint Peter‘s Basilica was beautiful, but we did not get to go to the dome or see the Sistine Chapel .

Quality of Experience
Guides, Drivers and Staff
Transport
Local transfer in Rome
Rome

every transfer was on time and precisely to the point we wanted to see

Quality of Experience
Guides, Drivers and Staff
some of the guides during our trip were a little difficult to understand for me
Transport
Local specialist: Irene Lappa

Japan with a baby -- a few hiccups, but overall good
Japan | Oct 10 - Oct 21, 2025

Megan
Megan L.
Houston, TX | Reviewed on Oct 28, 2025
Despite some challenges working with Shona, our local specialist, we had a great family trip to Japan as a young family with a 14 month old baby. We felt that some of the suggestions and bookings by Shona were not family or child-friendly and that she would always say "no" at first to everything we asked, and gaslighted us about some of the bookings that we never approved being our fault. When we booked 3 months in advance, she told us that she could help with restaurant recommendations... Read more

Despite some challenges working with Shona, our local specialist, we had a great family trip to Japan as a young family with a 14 month old baby.

We felt that some of the suggestions and bookings by Shona were not family or child-friendly and that she would always say "no" at first to everything we asked, and gaslighted us about some of the bookings that we never approved being our fault.

When we booked 3 months in advance, she told us that she could help with restaurant recommendations and reservations, but 2 weeks before the trip she switched and told us that she doesn't do this and requires an additional service fee to help with reservations. We're big foodies, so this was really stressful leading up to our trip, scrambling to get into restaurants we'd want to try. She also told us 3 weeks in advance of our trip that some of the experiences she advertised were not available -- some were sold out (but why? She had 3 months advance notice to book them!), some because she hadn't actually fully researched if they'd be open the day she suggested we'd do them.

But the kimkim team helped overcome many of these difficulties with great customer service, some necessary refunds, easy communication, and generally made our trip much easier and better.

We had a lovely time in Tokyo with our guide Sarah at Senso-Ji temple, and then by ourselves at Team Lab Planets and the Studio Ghibli museum. Sarah was flexible when we were dealing with jetlag, and helped us re-arrange our tour schedule on a day our baby really needed a nap.

Teresia was an amazing guide in Kyoto and Nara, also super understanding when we had to switch up our schedule and take the baby to the hotel for a nap early -- we got to see some parts of Kyoto we hadn't originally planned to see, but were some of our favorite experiences!

The drivers were always punctual, easy to communicate with, kept our car stocked with water bottles, didn't mind us playing Sesame Street music on our phones to soothe our baby, and got us to all our reservations on time or early.
Overall we'd use kimkim again, but be more careful and direct with out local specialist about our needs with a small child.

Hotel Reviews
Hotel New Otani Osaka
Osaka

It was fine -- we'd been staying at 5 star hotels our whole trip -- this one was noticeably older and less great. Little things missing like access to an outlet for both sides of the bed. The beds were ROCK hard. The buffet food wasn't very good -- didn't feel very fresh or delicious. I liked the idea of the morning coffee service, but in practice, the coffee was weak. They also charge $40 USD for late checkout, even though we'd booked a suite.

Location
Right next to a train station and across the street from some solid food options
Cleanliness & Comfort
It was clean but not very comfortable. Would love more accessible outlets next to the bed and a more private/separate living room and bedroom situation.
Hilton Kyoto
Kyoto

Beautiful hotel, really great amenities for suite level bookings, very kid-friendly

Location
Walking distance to the Nishiki Market! Right next to a 7/11 and a laundromat
Staff
They were so sweet with our baby, they gave her a little present that she loved
Cleanliness & Comfort
Hakone Kowakien Ten-yu
Hakone

Really pretty hotel, lovely location. Their shuttle service was helpful, but they should add more shuttle pick up spots. The room had a bit of a musty smell, but probably due to people walking in it with wet feet from the onsen on the balcony. The buffet was huge and a bit intimidating, but I felt like most of the food was pretty good.

Location
Staff
Cleanliness & Comfort
The musty smell from the onsen was pretty bad, but they did have a room air purifier, which helped.
Hotel Chinzanso Tokyo
Tokyo

Great service and breakfast

Authenticity & Character
Location
not very close to the train, a bit of a drive to everything
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Nara Park & Todai-Ji Temple
Half Day Nara Park & Todai-Ji Temple
Japan

The deer are wild and pretty aggressive but very cute, and the temple was magnificent -- the Buddha is huge!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto

The Bamboo Grove and Tenryuji Temple were so cool to see! The Temple was our favorite we saw on our trip -- a beautiful Japanese garden and pond, lots of places to walk barefoot. It felt super cool -- and we loved learning that it used to be a villa! The Bamboo Grove was so crazy crowded though -- glad we went to see it and take photos, but it wasn't a relaxing experience

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Sightseeing Tour with Sake Tasting
Kyoto Sightseeing Tour with Sake Tasting
Kyoto

We didn't have a sake tasting, and we actually didn't want one since we have a baby with us. But we loved seeing the Golden Pagoda and Fushimi Inari Shrine this day! Teresia our guide was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo

We did not do the Whisky Tasting because it was actually not available the day we were there (regularly closed on that day). This is something Shona our local specialist should have researched before offering it to us as an option when we booked. We didn't actually see Mt. Fuji, and Lake Kawaguchi isn't really that exciting without the view.

Quality of Experience
Didn't really feel like worth our time because we couldn't see Mt. Fuji. The Lake cruise is just out & back for 30 mins, which was fun for our baby, but not really that exciting or eventful.
Guides, Drivers and Staff
We thought Sarah and our driver were great and answered all our questions. They made the day nice, even if the tour/experience wasn't so good
Transport
Sushi Making Masterclass in Tokyo: Learn Techniques from Experts in Asakusa
Sushi Making Masterclass in Tokyo: Learn Techniques from Experts in Asakusa
Tokyo

Not kid-friendly. They didn't have any high chairs so our toddler was running around the whole class. They had another couple there, so they were teaching at a fast pace while my husband and I were trying to take turns learning and taking care of the baby. They didn't provide her with any entertainment or really anything, so she picked up their broom and started sweeping and pulling things off of shelves. We thought they'd give her something like rice and seaweed to touch and play with and also that they'd go slowly and make sure we understood the steps before moving on, but they didn't and we felt rushed. Also they wouldn't allow us to take any of the sushi we made home with us, and our baby was ready to go about 3/4 of the way through the 2 hour class, so we didn't get to eat much of what we made.

Quality of Experience
They actually have a youtube channel where they teach all their skills. Maybe just look at that instead of going to this class.
Guides, Drivers and Staff
The location they sent us to at first was wrong, there was a sign in the old location pointing to the new location down the street. The staff at this experience were not able to customize or help us as parents to get the same experience anyone else who took this class would have.
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Oct 29, 2025
Hi Megan
The Kimkim staff member you mentioned is our customer service manager, Lisa. I’m glad to hear that you found her helpful. Since there were some points I explained to you but you still found unclear, I asked her to assist me in communicating with you.
Thank you for your honest feedback — we’ll continue to work hard to improve our service quality. However, some aspects, such as restaurant reservation service fees, are charged by the reservation platform, not by us. I’ve explained this... Read more

Hi Megan
The Kimkim staff member you mentioned is our customer service manager, Lisa. I’m glad to hear that you found her helpful. Since there were some points I explained to you but you still found unclear, I asked her to assist me in communicating with you.

Thank you for your honest feedback — we’ll continue to work hard to improve our service quality. However, some aspects, such as restaurant reservation service fees, are charged by the reservation platform, not by us. I’ve explained this to you several times, and I hope you can understand it now.

Also, regarding your request for precise information on whether each sightseeing spot’s restroom has a diaper-changing table — unfortunately, we truly cannot provide exact details for every location.

I understand that you have some doubts about my service, but I really have done my best — including arranging fruit and snacks for your baby in advance and covering the driver’s service fee to take you to your dinner location for free. In Japan, all labor and services must be properly compensated.

We genuinely hope your trip has been enjoyable, and if it still didn’t fully meet your expectations, we’ll keep striving to do better.
Best
Shona

Wonderful, diverse experiences in Peru
Peru | Oct 6 - Oct 21, 2025

Carol
Carol G.
Los Angeles, CA | Reviewed on Oct 28, 2025

Guides Daniel in the Amazon, Nataly in Cusco and Javier in Machu Picchu were all exceptional. Highlights for me were the stay in the Amazon, with the wildlife sightings and cultural experiences, and our day in Machu Picchu, being in the citidel and then hiking to the top of Waynapicchu. Unforgettable. I also loved the Urban Cooking Experience with chef Patrick in Lima - wonderful!

Local specialist: Liz Karen L. Jihuallanca

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.