Kimkim Trip Reviews

Giulia did a great job planning this trip. My family of 5 with different interests had a wonderful time. Giulia made it easy and was very helpful.

Wow! Where to begin? We planned this trip to Morocco less than a month before we traveled and Ali and Kareem did an excellent job in pulling everything together.

We booked a private driver for my wife and I to travel through Morocco for our 25th anniversary. Ayoub was our driver and now our friend. He did an incredible job throughout the trip helping to guide us with local traditions and so much information. I would definitely recommend using Kim-Kim and I would recommend requesting Ayoub if he is available! Can't wait to come back to Morocco! Inshallah!!

Everything went off pretty much without a hitch. Flights booked through KK worked out well timewise and all the tours were well worth the time and money. They also hit all the major things I wanted to do st each location (Queenstown NZ, Sydney AUS, and Ayers Rock AUS). Liz was super helpful and made this super stress free to plan. Thanks KK!

Planning our trip to Peru had a whole bunch of hiccups because of the political instability in Lima. We had to reschedule our trip in the end, but Jessica was amazing at helping to navigate the changes and adjust our itinerary. We had a wonderful trip and we attribute this to all that KimKim did to make our experience as amazing as possible. Jessica answered all of our questions and made great suggestions based on my family's interests and travel style. We like to have more adventurous trips and Jessica helped us down to every last detail. There was always a guide and a driver to meet us and get us from point A to point B. The guides and drivers were fantastic and super knowledgeable and we had them all to ourselves. When 2 people in our family got super sick and we had to change our flights just a few hours before we were supposed to travel to another area of Peru, I contacted the emergency number through WhatsApp to figure out what to do. Kristy responded right away and provided amazing support to help resolve what became a very complicated issue. She helped to arrange for a driver and local contact to get me around Cusco to make the needed travel changes at the last minute. I absolutely could not have gotten our flights, plans, and hotel changed without all of them, so we're very grateful!

Peridot hotel: awesome breakfast, hotel is beautiful! The people/employees are wonderful!
Zoom: great guide and patient with us
Driver/transportation: transportation was awesome and roomie! We loved it! The driver was nice and professional, just didn’t interact with us much, probably due to the language barrier.
Ashley: she truly coordinated and I loved that she was readily available. We had times when we wanted to change the itinerary a lil and she responded quickly and we are greatly appreciative.
Vietnam: hot and humid! You have no control over that. The sites were nice and I learned some, but I sweated daily!

Activity Reviews

Cu Chi Tunnels & Ho Chi Minh City Tour

Ho Chi Minh City

I learned the most here and I liked it’s interactive nature-that u could touch and experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Dark & Bright Cave - Lan Ha Bay - Tuan Chau (Capella)

Ha Long Bay

The caves were not much of a cave, more like an opening. The cruise had great employees but I was happy it was only one night. That was sufficient to enjoy the cruise. The water in ha long bay was not well taken care of. Some debris around even when we were enjoying the water.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi City Sightseeing & Street Food Tour

Hanoi

Food tour was great! Some great eats!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We are so grateful for Maria’s help in planning our trip to Sicily. In addition, the responsiveness of Maria, Barbara and Jessica (from Storywalking) when we decided within a few days to cancel and then changed our minds to go on with the trip with about 36 hours notice. We literally called them in the middle of the night to rebook everything and within a few hours they did it. We were on the fence to going due to the fires and the airport issues but everything went so well. We are so appreciative of every little detail they put into our trip and their continuous check ins with us. And to have a cooking lesson in a home was over the top wonderful. Thank you!!!

Hotel Reviews

Apartment in Catania

Catania

It was a little small but overall we really liked the location.

Authenticity & Character

Beautiful.

Location

Loved having the breakfast place nearby and good restaurants below.

Staff

Cleanliness & Comfort

Beds were very comfortable.

Apartment in the historic center of Palermo

Palermo

Loved the spaciousness of the apartment, it is huge!! The location was also amazing right within walking distance of everything!!

Authenticity & Character

Location

Perfect walk to everything.

Staff

We asked for a lot of recommendations and Roberto was helpful!

Cleanliness & Comfort

Apartment in Taormina with Panoramic Views

Taormina

Loved the location and the views!

Authenticity & Character

Spot on!

Location

Loved walking down the hill a bit for breakfast.

Staff

Great communications.

Cleanliness & Comfort

Activity Reviews

Fishing Experience near Catania

Italy

The weather conditions prevented us from doing the fishing trip. No fault of anyone!

Quality of Experience

Guides, Drivers and Staff

N/a

Transport

N/a

Arancino Cooking Class

Taormina

We were running late and missed the class!

Quality of Experience

We had a hard time finding the right door.

Guides, Drivers and Staff

N/a

Transport

Cooking Class at a local's home in Catania

Catania

The best meal we had in Catania and Sicily! To be welcomed into someone’s home and then to enjoy the food making and get to eat it all at a local’s home was the best! Angelou was perfect teaching our 12 year old, too. He was comfortable learning in her home.

Quality of Experience

Being in a locals home and learning more about life in Palermo was unique. So much better than a cooking experience in a classroom type setting. Plus it was a private experience so we were able to relax.

Guides, Drivers and Staff

Palermo Street Food Tour

Palermo

We added a few people to the overall tour and it worked out great! Plenty of food experience for all! A great sampling of local street food.

Quality of Experience

Guides, Drivers and Staff

Palermo Private Walking Tour

Palermo

We had so much fun with Marilu. She was fantastic, knowledgeable and was flexible with the tour as it was so hot. She brought us to her favorite coffee place, poked our heads in the door of a shoemaker and more. It was history in motion with the tour of sights and sounds.

Quality of Experience

Marilu’s insights and knowledge were perfect. She knew it was hot and adjusted with almond granita!

Guides, Drivers and Staff

Transport

Walking and listening and learning along the way.

Private Mount Etna Guided Jeep Tour

Italy

Our tour was great and tour guide was super knowledgeable and knows everything about Mount Etna. You could tell Marco grew up with the volcano and loved sharing what he knows. The kids listened to what he was teaching!

Quality of Experience

Perfect guide and tour

Guides, Drivers and Staff

He answered questions and we felt safe with his experience level.

Transport

My trip to Iceland was cut short due to illness, Eric helped to secure a refund for a ⛴️ that was booked through KimKim and assist with paperwork for travel insurance.
He was very helpful in securing accomodations and making last minute changes for our small group.

Kimkim is a fantastic concept- who knows better to plan your trip than a travel agent from the country of your destination? Arianna, our local specialist, was not only knowledgeable, she was extremely patient, totally professional, and tremendously helpful. We had no idea what to do or where to start and Arianna had it all under control. Her planning did not disappoint, everything about our trip was beyond our expectations!! We made adjustments to our itinerary several times, and she was there immediately to discuss our options and suggestions. We had many video conferencing calls...often past her workday hours due to the time difference. Once in Sicily, her colleague-Barbara was in contact with us several times a day, confirming transportation and the itinerary schedule. The transportation was first rate as well. There were always on time and very accommodating. My elderly father is not the most mobile, and our drivers made every attempt to get us as close as possible to our sites. I could continue with this glowing review, but suffice it to say that our experience was outstanding! I would recommend them to anyone who is planning a trip! I will be using them again :)

I love this service. I’ve always planned my own trips in the past, but this one just felt right for outsourcing as I didn’t know the country that well and didn’t feel like doing all the research. Gustavo was my guide and now having completed my trip, I must say I’m glad I gave myself this gift. He was able to book each of my requested activities - my favorite being the farm experience in La Fortuna, Costa Rica (I made my own chocolate truffle from scratch and made freshly-pressed sugar cane juice!) I liked this service so much that I booked my next trip while on this trip!

Hotel Reviews

Hotel Villas Lirio

Quepos

Lirio is like at the midpoint between Manuel Antonio National Park and Quepos. Quepos is the town next to the boat harbor and feels like a legit Costa Rican town. The restaurants and inns towards Manuel Antonio all feel like overpriced tourist traps. As for the hotel itself, I thought the “towel card” was strange. It’s a laminated card that says if you lose the card, you’ll be charged $20. I never used the pool, but it did look nice. The room was very clean, and the housekeeping came daily. The bed felt old and was made of springs. I appreciated that they had a restaurant since I arrived late in the evening, I was able to eat dinner and stroll back to my room. The wifi doesn’t cover all rooms. I was in room 303, and I had to sit next to the window with my iPhone in order to get signal. Forget about cellular; even with full bars, you don’t get squat. I like that they let me park my locally-rented moped in the garage for free.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arenal Country Inn

La Fortuna

Consider the location before booking. I like that fact that it’s outside of town, so it’s relatively quiet except for the loud diesel trucks that roar down the road. On the downside, I was without a car and had to walk into town (20 min each way) to find lunch and dinner (the inn only serves breakfast). The room was good. Hot rain shower, everything was clean, breakfast was good, and towels were changed daily. I didn’t care for the $16 charge for laundry (even though I only had 2 items),

Authenticity & Character

It’s very much an inn

Location

It’s a bit far from town to walk

Staff

Staff was nice

Cleanliness & Comfort

Activity Review

Los Campesinos Farm Experience

Arenal/La Fortuna

The family that owns this farm is so sweet and hospitable. I would absolutely book this farm experience again just to make another piece of homemade chocolate and freshly-pressed sugar cane juice.

Quality of Experience

Food

I was served a home cooked lunch, which was one of the best meals I had in Costa Rica.

Guides, Drivers and Staff

Transport

Valeria, Deborah and Daniela were amazing. Questions were answered immediately. It was very comforting to be met at the airport and given help boarding the train to Naples. All hotel reservations and bookings were seamless. No stress. Just enjoyment. Would recommend this team highly.

Hotel Reviews

Mediterraneo Hotel

Sant Agnello

An incredible seaside resort. The views of the ocean were breathtaking. The Vista Sky Bar was exceptional. The daily breakfasts were perfect and the service unparalleled.

47 Boutique Hotel

Rome

Excellent hotel. Centrally located. Friendly staff. We loved the daily breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private golf cart tour

Rome

The private golf cart tour was a fantastic way to see the city. It was flexible and allowed us to see many sights in a short amount of time. In retrospect, this could have been a good alternative to the long tours.

Quality of Experience

Guides, Drivers and Staff

Transport

Cooking Class @ Fattoria Terranova - Sorrento

Italy

The cooking class was a wonderful experience for the whole family. We enjoyed cooking various dishes and the farm-to-table concept added to the charm. The only downside was a bit of a wait for our driver afterwards

Quality of Experience

Guides, Drivers and Staff

Transport

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Again, the guided tour was good but felt a bit long. The quick walkthrough of the Sistine Chapel was pleasant.

Quality of Experience

Guides, Drivers and Staff

Transport

Small group tour of Colosseum with Arena access, Palatine Hill and Roman Forum

Rome

The guided tour was informative, but it felt long and a bit tiring, especially in the heat. If I were to do it again, I might opt for a shorter tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip included 2 days in Athens area, 3 days on Paros and 4 days on Santorini. It was a wonderful trip with timely transfers and very high quality hotels. Cici, our Athens food and Acropolis guide, was superb! She has a PhD in Archeology and studies Mythology for fun. We hit a number of small local specialty food spots, and then walked up to see the Acropolis. It was a perfect taste of Athens. On to Paros, which is beautiful and has many great restaurants on the water front and top notch water sports (windsurfing, wing foiling, speed boat tours) which we enjoyed thoroughly. If anything, we just wish we had more days on Paros - it was our favorite - and the Summer Senses hotel was very relaxing with great views. Santorini was classic Greek islands with lots of great food, shopping and a truly beautiful and luxurious sunset catamaran ride with grilled seafood for dinner. We also had some fun adventure on a Kayak tour of the southern coast of Santorini, and did some more windsurfing and Wing Foiling at the Namely beach. We were two families with 5 teenage kids and everyone loved it!

We had an amazing trip to Kruger National Park, Victoria Falls (Zimbabwe) & Choble National Park (Botswana). Lucy's recommendation of places to stay plus all the game drives/boat cruises were spot on. We got to see the Big 5! The people at the Lodges we stayed were fantastic and so so hospitable esp in Tremisana (a special shout out to Mamma Di, who manages the F&B). The rangers in all the locations were so knowledgable and took their time to explain about the animals and their habits. Overall, we thoroughly enjoyed this trip and definitely recommend this trip. A big thank you to Lucy for the organisation (even though there was a small hiccup in Chobe)

Hotel Reviews

Chobe Safari Lodge

Kasane

The hotel got our stay package wrong initially but it all ended well. We had a wonderful stay here, from room comfort to the food and the game drives/river cruise. The breakfast and dinner serving choices was great. A special recognition to housekeeping staff, Penny, for her initiative and honesty to check the room on our checking out and notice we had left a handphone in the room.

Authenticity & Character

Location

Cleanliness & Comfort

Shearwater Explorers Village

Victoria Falls

We stayed 2 nights here to visit Victoria Falls and the Elephant Sanctuary. The staffs at the front office and housekeeping were friendly and helpful. The rooms were adequate with all the amenities and good supply of hot water. The restaurant within the resort needs BIG improvement.....service was poor. Staffs were busy lingering amongst themselves at the counter and quality of food is poor. Breakfast serving was a major disappointment as quality of products at the buffett spread was poor.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sunrock Guesthouse

Johannesburg

Stayed 1 night. Good location as it is near the airport if you are on transit.

Authenticity & Character

Location

Near airport

Staff

Cleanliness & Comfort

Needs improvement on the heating

Tremisana Game Lodge

Hoedspruit

Basic lodge with homely feel. The staffs, from housekeeping, kitchen and rangers, were all so friendly and made our stay there so memorable. Will definitely stay in this Lodge if we were to visit Kruger again

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

1 Night Kruger Safari

South Africa

Great day spend in Kruger National Park....

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Activities at Chobe Safari OR Bush Lodge

South Africa

Great time doing both the river cruise and morning game drive.

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Victoria Falls

Victoria Falls

We thoroughly enjoyed our day visiting the fall.

Quality of Experience

Guides, Drivers and Staff

Transport

Through the eye of an elephant

Victoria Falls

We had a wonderful time lerning about elephants here at the Sanctuary plus got to interact with the elephants.

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset Cruise - Signature Deck

Victoria Falls

We were a little disappointed with the trip....maybe our expectations were set a little too high.

Quality of Experience

Guides, Drivers and Staff

Transport

3 night 4 day Tremisana

South Africa

We saw what we came to see!

Quality of Experience

Guides, Drivers and Staff

Transport

Our 8-Day visit to the tropical paradise of Costa Rica made us realize that life is good, it is very, very good.About the size of the American State of West Virginia, Costa Rica is a legend for its natural beauty, biodiversity and of course, its people.
It's our first time to use KimKim as a travel planner app when planning this trip. It matched us with a Costa Rican travel outfit, Serendipity Adventures. From the initial planning stage to the final execution, our local contact, Bryan Leon, tailored our 8 day visit ( as per our request and budget) to include a good introduction to the country. He did this by letting us sample the unbelievable landscapes of Arenal, Monteverde, and Manuel Antonio along with fun activities like trekking, zip lining, night walk in a cloud forest, guided nature hike ,and swimming in the ocean. Bryan was a complete pro in responding to our queries and a valuable local resource we truly relied on.In addition, Nancy and Charlotte from the main office in San Jose also made sure everything was seamless.
We had local guides who made sure that this trip was for the ages. Alex Quieros picked us up at our fantastic hotel in San Jose and drove us to Arenal where we experienced the rain forest and its wildlife. Alex was an awesome guide and driver. He conducted himself with professionalism, kindness, and charm. We felt very comfortable and safe with him. His driving skills were impeccable and he was a delight to talk to. Our second guide, Marianus ,took us on a volcanic hike and later a visit to the La Fortuna waterfall. He was engaging, immensely knowledgeable, and so much fun to be with. Our third guide, Andreas, was skillful at spotting wildlife with a tripod telescope. As both a certified guide and a researcher, he wowed us with his expertise in local flora and fauna.
In addition to the wonderful guides, Serendipity Adventures, made sure that we stayed at top-notched accommodations. Each of the places we stayed made thoughtful little gestures ( we were marking our wedding anniversary and we had bottles of wine waiting for us to enhance the celebratory mood).We were also impressed with the level of attention.
Overall, this short but immensely satisfying visit happened because of the expertise and professionalism of the crew at Serendipity Adventures. We can't wait to come back and we are already telling our friends and neighbors about our fantastic trip to beautiful Costa Rica. Pura Vida!

First and foremost, Angela was fantastic. She listened to what we were interested in and did not just do the standard greek itinerary. She was very responsive to our questions and always very professional even when we asked the same question twice. She also was super responsive during the trip when we had questions the day of - - she typically responded within minutes. As someone who travels quite a bit, I appreciated her approach and attention to detail.

In terms of the trip, we are not big fans of looking at historical stuff. We are more nature, wildlife and beach people. Having said that:

- we flew into Athens and landed around noon local time. We checked into our hotel and walked around to Zeus' temple and the parliment for the changing of the guard. We then did an organized tour of the Parthenon, which was great. We liked the tour guide and he was very informative. There is also a large museum at the base that I am sure would of been interesting to visit, but we skipped it in favor of island time.

- we loved milos.. Angela recommended it after listening to what we were interested in. It is not as touristy or crowded as the other islands but has a ton of picture perfect beaches. we rented a car (note the streets are very narrow, so be forewarned) and had a great time. We did the catamaran cruise which we loved - fantastic. we also did a 3 hour see kayak tour - we liked it as well, but it is not for everyone as it can be moderately strenuous.

- we enjoyed santorini. the buildings built into the cliffs are something to see and the views are fantastic. The shops and restaurants are nice, but duplicative. We are not big dress up for pictures people or bigger shoppers so although beautiful, Santorini is probably a once in a lifetime visit for us. We did a hummer tour which was nice - drive to various picture spots and then a nice lunch. We also did a catamaran. Other than the beautiful sunset at the end, it was good but not great compared to the milos one.

None of these critiques are about Angela or even Greece, but just observations to help you plan the trip.

Hotel Reviews

Art Maisons Oia Castle Luxury Suites

Santorini

We enjoyed our stay at Oia. The hotel was beautiful, like a cave built into the hill. However, we would have preferred a pool that was more in the sun.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Vira Vivere Houses

Plakes

We stayed in an apartment-style housing at Vira Vivere Houses. Initially, we weren't impressed by its location as it wasn't by the water. However, as we explored the island, we realized that most accommodations were similar. The unit was nice, and the owner was accommodating!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Niche Hotel

Athens

We enjoyed our stay at the Niche Hotel in Athens. It was clean, nice, and had a lovely restaurant on top where we had breakfast. Its central location was also a plus.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hummer Ride Safari without meal

Santorini

Our Hummer tour was okay. We drove up to the top of the mountain, to the monastery, and a few other places. The guide was nice and did a good job. However, the excursion starts on the other side of the island, about a 45-minute drive.

Quality of Experience

Guides, Drivers and Staff

Transport

Catamaran Sunset Cruise 2025

Santorini

The Santorini catamaran cruise was good but not as enjoyable as the Milos catamaran cruise. The crew was nice, the food was good, and it ended on a beautiful sunset. However, we felt the sights were not as pretty as in Milos.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sea Kayak in Milos

Greece

We also did a sea kayaking activity in Milos. The guide was friendly, knowledgeable, and we had no complaints. The experience was enjoyable!

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Sailing Tour Around Milos (Catamaran from Adamas)

Greece

Our all-day catamaran cruise in Milos was fantastic. The crew was great, and the snorkeling spots were good. We were with multiple other people, but it didn't detract from the experience. We loved this tour more than the one in Santorini.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Acropolis Afternoon Tour

Greece

The Acropolis tour was a great experience. Our guide was very informative, respectful, and overall a nice guy. While we are not that into history, the tour was enjoyable. However, unless you are really into Greek history, I wouldn't recommend it.

Quality of Experience

Guides, Drivers and Staff

Transport

Dennis, Humberto and Alex were excellent guides. They were friendly, knowledgeable and had positive attitudes

Amazing trip.
Athens: our tour guide CC (spelling?) was fantastic. Super knowledgeable and fun. Took us to great spots. And found coffee right away! She was true pleasure. Five stars.

Paros:
The hotel, Summer Senses, was terrific. Beautiful and clean. Best pool set up anywhere. Gorgeous rooms.

The private boat tour, Seacrest, with our guide Thanos, was a highlight. Thanos was the best. Beautiful swimming and cliff jumping.

We found great windsurfing at Golden Beach.

All dinners transport and ferry were easy and very well planned.

Santorini:

The private sunset oía catamarán outing was fantastic. The guides were fine and prepared a lovely dinner on the boat. But they were a bit unfriendly with us and each other. And they vaped which was a bummer. But overall, a wonderful experience.

The hotel, Nikki Beach, was beautiful but the vibe was poor for us. Maybe we just didn’t understand the platform the hotel presents at the outset so we were a bit disappointed by the loud house music all day long at the pool. But we just stayed away during the music hours. Won’t go back, but it was comfortable and clean and very nice.

The sea kayak tour was great. Joe and Adonis were wonderful and welcoming and knowledgeable. We would recommend that highly.

Seetha: she was wonderful. Very responsible and planned a great trip for us. We could not have had a better trip thanks to her!

Sarah was incredible to work with throughout our planning stages and then she and Ivan were super communicative during our actual trip. Not once did we have to worry about any logistics, everything was handled seamlessly. We were able to just fully immerse ourselves in the experience and make memories. Thank you from all of our family for building and executing the trip of a lifetime!!!

Tiago helped me plan a perfect 12 day itinerary covering Portugal from the north to the south. My family is still raving about the trip! He was very helpful an extremely responsive. I wanted something partly guided and partly on our own with a driver. He was able to accommodate this and tailor the itinerary to our needs. Once in Portugal, our driver João took excellent care of us. He was very friendly and flexible with our plans. We had a great time chatting with him during our longer car rides between cities. Our guide Joel in Lisbon was also very good. Extremely knowledgeable and passionate about showing others his beautiful city. We started in Porto, went to Duoro Valley, then Lisbon and finally Algarve. Tiago had many suggestions for accommodations, and we were very happy with those we chose. 10/10 would recommend Kim Kim and the local company in Portugal.

Hotel Reviews

Cascade Wellness Resort

Lagos

Fantastic location with access to cliff walks. Great amenities. However, during the peak tourist season, the hotel needs more staff. Everyone was very friendly and doing they best they could, but service was slow. I would consider it more of a 4 star property, though my family and I had an amazing time.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sheraton Lisboa Hotel & Spa

Lisbon

Good location

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ventozelo Hotel & Quinta

São João da Pesqueira

This was by far my favorite hotel in Portugal. The location and views were stunning. It was a magical experience staying in this property in the Duoro Valley

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sé Catedral Hotel Porto, Tapestry Collection By Hilton

Porto

Authenticity & Character

Location

In the heart of old city! Everything walking distance

Staff

Cleanliness & Comfort

Activity Reviews

Cascais & Sintra Guided Visit

Portugal

Joel was also our hide for the day of visiting Cascais and Sintra. We saw many different areas on this beautiful drive. He even hooked us up with a lunch reservation at one of the most coveted restaurants by the beach, and we got the best table! We had an amazing day visiting all these areas.

Quality of Experience

Guides, Drivers and Staff

Transport

Lisbon - half day guided visit

Lisbon

Joel did an amazing job at showing us Lisbon in one afternoon. He knew to use a vehicle in order to cover more neighborhoods and included some stops for walking and getting some local drinks and pastais de Belém. He was extremely knowledgeable and very experienced. We thoroughly enjoyed this tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Porto (Half-Day Guided Walking Tour)

Porto

We had a great time doing the walking tour of Porto. We definitely covered areas we would not have made it to otherwise. Highly recommended.

Quality of Experience

Guides, Drivers and Staff

Transport

Where to start -- my husband and I were very skeptical about using a tour agency. We've traveled all over the world and never needed an travel agent. But now we have kids (ages 2 and 4) and we wanted to maximize our time in Colombia (a place we'd never been). So we cautiously decided to work with Michael.... The experience was so amazing that now I want Michael to plan EVERY trip ever ever take -- he's that good.

Michael prepared our entire trip with tons of amazing options. It was a bit out of our budget so we asked him to pair down...then we got cold feet and thought "oh we can do this ourselves". So we limited our trip plans even more. Well, we arrived in Bogota and Michael had helped us with the first leg. We were so blown away by the people he had selected for us and how smoothly everything went that throughout our trip we had him add back in more and more from his original itinerary. And honestly, I wish we had taken his advice on a few more tours. We skipped out on doing the food, fruit and market walking tours and my friends who did do them, loved them.

Michael was so patient with us, so kind, and so understanding as we made decisions and then changed our minds. He was on call while we were in Colombia and his response time was incredible. I always felt like we had back up support for whatever we wanted. The PDFs KimKim provides are worth the investment. You know exactly what you are getting into. We had ton of questions and Michael answered everything.

You will not regret working with Michael! I just gave my Mom his info, lol.

Hotel Review

Casa Tayrona Los Naranjos

Beautiful and some of the best salads I've ever had.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Peñol Boulder & Guatapé Boat Trip

Medellín

Loved, loved, loved our drive and tour guide! Cauldia and William were great for our entire trip and we were with them all day. They shared amazing stories and we just really enjoyed their company the whole time.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Short review: KimKim and our specialist Harris are the best!! I was referred to KimKim by a friend, and now I will refer KimKim to everyone I know.
Longer review: 18-day trip through 4 cities in Italy and 2 in Greece went so smoothly that it helped us all to relax and actually enjoy our vacation! Harris had fine-tuned our hotel rooms (2 in each city, as we were traveling with our 2 teenagers) and the hotels were all great. One big curveball that Harris and his team took in stride was that a few weeks before departure, I ruptured my Achilles tendon... meaning I was going to have to use a knee-scooter the entire trip. When I informed Harris, he quickly reconfigured some of our 'small group' tours into 'private' tours so we could move at our own (slower!) pace. The guides that he connected us with were all so great, so knowledgeable, and so passionate about their cities that I can't imagine just walking by all the architectural and cultural places that we saw without the guide's knowledge and stories... my whole family learned so much!
All the transfers and logistics went very smoothly... it was comforting knowing that we had transport waiting at train stations or airports, especially when seeing other passengers coming off our same flights and having to wait or even fight for random cabs. Our drivers were great stewards of their cities, some sharing with us the history of the view we were experiencing on the way from the airports to our hotels! So great to know that everyone truly cared that we were having a great trip.
Conclusion: I typically am the 'planner' of all our family trips, and it was a bit of a stretch to turn those duties over to a travel company like KimKim, but... I am so glad I did! Worth every penny. Harris did a tremendous job throughout, great communication with me as to how I wanted our trip to look (more history and beachy, less foodie, etc) and he configured great tours and put us right in the middle of the action with his hotel recommendations. It seems trivial to say, but the logistics (drivers, pick-up and drop-off times, and the amazing quality of the vehicles themselves) are sometimes the things that derail trips... but we didn't even have to think about that because, after the first pick-up from the airport, I knew Harris had set us up with first-class people on his team for the entire trip.
The app/website provided by KimKim was super helpful. All of my family had it on their phones, so if they had a question about "What are we doing today?" it was all right in the app! So helpful to be able to relax and just let the schedule happen, rather than trying to scramble every day to try and book tours, wait in lines, or miss out on things.
During the trip, the KimKim team had a direct WhatsApp chat with me, checking in on me every day or so. It helped to know that if I did have any questions, delays, or issues somebody was readily available to help out. We used it a few times to notify drivers that our plane was late, and once to find our guide who was meeting us at the (very crowded!) Colleseum. It was great to use the WhatsApp chat with the KimKim team to coordinate, rather than somehow having to keep track of every guide and driver's number for the entire trip. Very smooth.
Conclusion: Just do it. Use KimKim to plan your vacation so you can actually enjoy your vacation!! 5-stars!

Hotel Reviews

Makris Beach Hotel

Kamari

This hotel was amazing. They even went out of their way to juggle rooms around to accommodate me on the first floor due to my mobility issues. It made my stay really comfortable and enjoyable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Capo d'Africa—Colosseo

Rome

The hotel was generally good, but there was a slight hiccup with the front desk staff. Being on a knee scooter due to a ruptured Achilles tendon, I had some specific needs, which weren't always handled in the most accommodating way.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Olimpia

Venice

This hotel was great with a lovely breakfast area out back. It was very nice and made for a comfortable stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Acropolis Guided Tour

Athens

The guide was super into it and explained a ton of stuff about the Acropolis. He even positioned us right in front of the Acropolis for a great view.

Quality of Experience

Guides, Drivers and Staff

Transport

Morning Florence Highlights Walking Tour

Florence

This tour was good. Florence is a pretty flat city, so it was manageable even on my knee scooter. The guide was knowledgeable and friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Colosseum & Roman Forum Tour

Rome

This tour was great. Being able to go at our own pace due to my mobility issues was a big plus. The tour guides were very understanding and accommodating.

Quality of Experience

Guides, Drivers and Staff

Transport