Kimkim Trip Reviews

4.8
Based on 16,858 ratings
Read 16,858 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Eleanor helped plan a trip to Japan for me (s...
Japan | Mar 28 - Apr 7, 2025

Victoria
Victoria B.
Los Angeles, CA | Reviewed on Apr 21, 2025
Eleanor helped plan a trip to Japan for me (senior citizen) and my adult son. We said we are interested in art and food, and Eleanor suggested some activities that fit our interests. The Zentis hotel in Osaka was lovely and in a very good location. Our guide, Yuki, was knowledgeable and kind. She showed us how to use the public transportation, which was very helpful. We enjoyed the cooking class and the foodie tour and the day at Meiji Castle and Kobe. Our trip was planned to fit with my... Read more

Eleanor helped plan a trip to Japan for me (senior citizen) and my adult son. We said we are interested in art and food, and Eleanor suggested some activities that fit our interests. The Zentis hotel in Osaka was lovely and in a very good location. Our guide, Yuki, was knowledgeable and kind. She showed us how to use the public transportation, which was very helpful. We enjoyed the cooking class and the foodie tour and the day at Meiji Castle and Kobe. Our trip was planned to fit with my son's work schedule, but it turned out that we arrived one day after the start of cherry blossom season, very beautiful but also very crowded. Our Kyoto guide, Mr. Tanaka, is a Kyoto native, very knowledgeable and professorial. In addition to showing us some of the famous tourist sites, he suggested great, typically Japanese restaurants for lunch. The one negative thing for me was our hotel in Kyoto. It is a very busy tourist hotel, which could have been in any city in the world.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Apr 22, 2025

Hi Victoria,

I'm glad that you & Mike liked most of the experiences and accommodations for this trip :). Your detailed feedback is a great help in improving all future trips. I will reply to your compliments to Yuki and Tanaka, and they will surely be happy and proud! For the Kyoto hotel, we will replace it for any travelers with similar preferences. Great appreciation for all the authentic comments and suggestions!

Have a nice day,
Eleanor

Francesco put together an amazing itinerary f...
Italy | Apr 2 - Apr 16, 2025

M
Marlyn C.
Boston, MA | Reviewed on Apr 21, 2025
Francesco put together an amazing itinerary for us based on what we wanted our trip to look like. He thought of everything from hotels, tours, transfers to different locations. The hotels were all smaller, more personal hotels with very attentive and friendly staff. We loved each one for the authenticity and old Italy feel. The hotels were centrally located with easy access to restaurants, tour meeting spots and other interesting sites. The tours were small in numbers and the guides were very... Read more

Francesco put together an amazing itinerary for us based on what we wanted our trip to look like. He thought of everything from hotels, tours, transfers to different locations. The hotels were all smaller, more personal hotels with very attentive and friendly staff. We loved each one for the authenticity and old Italy feel. The hotels were centrally located with easy access to restaurants, tour meeting spots and other interesting sites. The tours were small in numbers and the guides were very fun and informative. We never felt rushed or hurried! All of our transportation needs were met with comfortable cars, pleasant and helpful drivers. The 2 times they were running late due to unforeseen traffic issues we were notified of the slight delays. Our vacation to Italy was everything we had hoped for and so much more. Working with Francesco, and Luca, who was available when Francesco was not, was the best decision in planning this vacation. They were easily accessible if I had a question and got right back to me if I reached out! For our 1st trip to Italy, not knowing the language or the culture this 16 day adventure was about as stressful free as it could possibly have been. Thank you Francesco, Luca, and KimKim for an unforgettable memory we will cherish forever.

Hotel Reviews
Mediterranean Boutique Hotel

We had the best room in the whole hotel on the 3 rd floor overlooking the beach with balconies on either side of the room. Always a sunny spot with views of sunset and sunrise as well as Mt Stromboli in the distance.

Authenticity & Character
Lovely spacious balconies, nice pool area, beautiful walkways to beach level
Location
Overlooking the beach, easy walking distance to center of town with lots of shops and restaurants
Staff
Very friendly and helpful
Cleanliness & Comfort
Hotel Trevi Rome
Rome

Hotel has rooms in several nearby buildings, very old Italy feel. The most comfortable beds, updates baths, old beautiful buildings

Authenticity & Character
Loved the old buildings while room itself was updated for comfort and convenience
Location
Right in the heart of Trevi Fountain area, lots of food, shops, to pick from right out your door
Staff
So great and helpful
Cleanliness & Comfort
La Ciliegina Lifestyle Hotel
Naples

When we arrived, they wished my husband happy birthday and brought us complimentary drinks up on the roof terrace! Gave wonderful tips for places to eat for dinner. Of course there were more than enough options and we absolutely loved the places they recommended

Authenticity & Character
Each hotel was very unique and different. We loved them all!
Location
Central to so many site and easy to find our way back
Staff
Cleanliness & Comfort
Hotel Zi Teresa
Sorrento

Loved the decor. Very comfortable and spacious rooms

Authenticity & Character
Location
Again, central to much of what we wanted to see
Staff
Front desk staff were always friendly and helpful
Cleanliness & Comfort
Activity Reviews
Pizza cooking class in Naples
Pizza cooking class in Naples
Naples

The one tour that didn’t happen. Went to the location, was told location changed. Went to new location, was told it was back at the original location. We went to dinner elsewhere and gave up. I alerted KimKim to this so they would know of the problem and hopefully not use this class again, they refunded our payment.

Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome

It was an amazing tour so glad we did this

Quality of Experience
Guides, Drivers and Staff
Transport
We got lost looking for the metro and ended up walking all the way to the tour meeting place. Totally our fault in confusing GPS guide. Luckily we had given ourselves more than enough time and enjoyed lots of wonderful sites along the way
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome

Totally worth the time and walking. Loved this!

Quality of Experience
Guides, Drivers and Staff
Transport
Better at finding the meeting spot the second try
Naples Walking Tour With Underground Ruins
Naples Walking Tour With Underground Ruins
Italy

Great guide,Tittie, it was just two of us with her so she totally paced the tour to our needs. Learned so much from her and had a ball!

Quality of Experience
Guides, Drivers and Staff
Transport
Meeting spot at park in front of hotel!
Capri and the Sorrentine Peninsula by boat
Capri and the Sorrentine Peninsula by boat
Italy

Loved this boat ride to Capri! Great guides and boat captain, loved the tour, explanations, and the whole experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Pompeii  Excavations half-day Tour
Pompeii Excavations half-day Tour
Italy

Had a small tour group with a fabulous guide. Francesco was very knowledgeable, shared lots of interesting tidbits, was interesting, fun, and we were awed by the whole experience

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi coast discovery tour with Positano, Amalfi, and Ravello
Amalfi coast discovery tour with Positano, Amalfi, and Ravello
Italy

Stunning views from bus ride along Amalfi Coast and from Amalfi to Ravello, and on the ferry from Positano to Amalfi. As well as the ride back to Sorrento thru the mountains!

Quality of Experience
Perfect amount of time in each city to see and experience each one
Guides, Drivers and Staff
Transport
Day at leisure in Sorrento
Day at leisure in Sorrento
Sorrento

Decided to plan our own walking tour on our last day in Sorrento. I did a google search, mapped out a route and we set off. Loved strolling around the city, finding lots of hidden gems, ended up at the marina for lunch. It was a perfect day and the perfect way to end our stay in Sorrento as we had planned tours on all the other days.

Quality of Experience
Guides, Drivers and Staff
Transport
Took a taxi back to hotel as we have not walked as much as we did these 2 weeks! Exhausted every day but wouldn’t have missed these experiences for anything!❤️
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Apr 22, 2025
Buongiorno Marlyn, Ciao John 🤗 Reading your kind words truly made our day — thank you so much for taking the time to share your experience! It was a real pleasure helping you plan this special adventure, and I’m so glad to hear that everything came together just the way you had hoped. We always aim to create authentic, thoughtful experiences that reflect what’s most important to you, so it means a lot to hear that you enjoyed the charm of the hotels, the ease of the logistics, and the... Read more

Buongiorno Marlyn, Ciao John 🤗

Reading your kind words truly made our day — thank you so much for taking the time to share your experience! It was a real pleasure helping you plan this special adventure, and I’m so glad to hear that everything came together just the way you had hoped.

We always aim to create authentic, thoughtful experiences that reflect what’s most important to you, so it means a lot to hear that you enjoyed the charm of the hotels, the ease of the logistics, and the warmth of our guides and drivers. We’re especially happy that you felt supported and stress-free throughout — that’s exactly the experience we hope every traveler can have!

I was so honored to be part of this journey with you, and we’re so grateful you chose to trust us with your first trip to Italy. We’ll be here whenever you’re ready for your second!

Warmest regards,
Francesco 😎

KimKim made our vacation effortless.
Greece | Apr 4 - Apr 12, 2025

C
Camille B.
Seattle, WA | Reviewed on Apr 21, 2025
We worked with Siena and Lea on planning and booking this trip. Both of them were great. Lea was especially helpful and patient during the trip itself as adjustments needed to be made. We would recommend working with KimKim, and have already made referrals because they were so helpful. Read more

We worked with Siena and Lea on planning and booking this trip. Both of them were great. Lea was especially helpful and patient during the trip itself as adjustments needed to be made. We would recommend working with KimKim, and have already made referrals because they were so helpful.

Hotel Review
The Foundry Suites
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Morning or Evening Sea Kayaking to Temple of Poseidon
Morning or Evening Sea Kayaking to Temple of Poseidon
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
It was a very long drive from Athens to Sounio.
Ancient Athens Acropolis and Mythology Walk
Ancient Athens Acropolis and Mythology Walk
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Knossos Palace Experience
Knossos Palace Experience
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
Apokoronas Unseen Routes
Apokoronas Unseen Routes
Chania
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Sailing Trip to Balos Beach & Gramvousa Island
Private Sailing Trip to Balos Beach & Gramvousa Island
Chania
Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling Adventure in Crete
Snorkeling Adventure in Crete
Archanes
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Apr 23, 2025

Camille! Thank you so much for the kind words and the detailed feedback - it's extremely valuable! It was such a joy working with you on this trip, and I’m so glad Lea could support you on the ground when adjustments came up. She is the best!! I'm happy you had a great first experience with kimkim—and truly grateful for the referrals! It means a lot. I’d love to help you plan another adventure whenever the travel bug bites again! ✈️🇬🇷

Unforgettable trip for our family!
Iceland | Apr 13 - Apr 20, 2025

D
dawn m.
Newark, NJ | Reviewed on Apr 21, 2025

Eric planned an unforgettable trip for our family! It was the exact pace we needed plus hitting all the must see spots and more! His trip details and notes and quick links for daily driving plans and food options made planning our days exploring and driving the countryside seamless. He and his team helped during the trip to reschedule a whale watching tour due to weather and were so responsive. We had a trip of a lifetime. Thank you Eric !

Local specialist: Èric D

We worked with KimKim on our recent travel to...
Egypt | Apr 3 - Apr 10, 2025

David
David J.
Ashburn, VA | Reviewed on Apr 21, 2025
We worked with KimKim on our recent travel to Egypt. They made the process seamless and easy. Sun Pyramid Tours in Egypt was amazing. Our Tour Consultant wa Habiba. She made all of the arrangements. Her communication was detailed and made it easy. Sun Pyramid Tours and the entire team made it such an amazing experience from the tour guides to the accommodations the sights and the people of Egypt, it was the trip of a lifetime. Highly recommend KimKim and Sun Pyramid Tours. Read more

We worked with KimKim on our recent travel to Egypt. They made the process seamless and easy. Sun Pyramid Tours in Egypt was amazing. Our Tour Consultant wa Habiba. She made all of the arrangements. Her communication was detailed and made it easy. Sun Pyramid Tours and the entire team made it such an amazing experience from the tour guides to the accommodations the sights and the people of Egypt, it was the trip of a lifetime. Highly recommend KimKim and Sun Pyramid Tours.

Hotel Reviews
Marriott Mena House
Giza, Cairo

Absolutely the best experience and location

Authenticity & Character
Location
Best view ever
Staff
Cleanliness & Comfort
Steigenberger Regency Nile Cruise
Aswan

I cannot say enough about our experience. From day one it was amazing. The accommodations were 1st class and both the Managment team and staff were exceptional. Friendly and professional they made the total experience world class.

Authenticity & Character
The Staff
Staff
One of the best. They made the experience unforgettable
Cleanliness & Comfort
5 Star
Activity Reviews
Luxor West Bank with  Tomb of King Tutankhamun
Luxor West Bank with Tomb of King Tutankhamun
Luxor

This is a must see. Unbelievable

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Abu Simbel Temple
Abu Simbel Temple
Aswan

Once in a lifetime experience. Worth the drive.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Luxor East Bank
Luxor East Bank
Luxor
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pyramids, Egyptian Museum, Old Cairo & Bazaar
Pyramids, Egyptian Museum, Old Cairo & Bazaar
Cairo

Can’t miss.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide Mac was amazing. His knowledge and insight added to the experience
Transport
Aswan full day tour
Aswan full day tour
Aswan
Quality of Experience
K
Guides, Drivers and Staff
Transport
kom Ombo, and esnaTemples
kom Ombo, and esnaTemples
Aswan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Habiba Mohamed
Habiba
Habiba Mohamed
Local specialist in Egypt | Replied on Apr 21, 2025

Hello David,
Thank you for your kind words, I am really delighted that you enjoyed your trip with us. We will be waiting for your next trip to make it more special and unique for you.
Best Regards from Egypt,
Habiba

Wow, my family and I had an amazing trip than...
Egypt | Apr 10 - Apr 18, 2025

Patrice
Patrice D.
France | Reviewed on Apr 21, 2025
Wow, my family and I had an amazing trip thanks to KimKim, Egypt Promotion, Ibrahim and Amr. There is no way I could have planned and arranged this trip on my own. Our experience was seamless from start to finish, all we had to do was show up, relax and enjoy. Aladdin and the other handlers did a great job getting us to and from the airports to our transportation vehicles. Thank you! Our tour guide, Mustafa, in Cairo was informative and attentive to our needs. On to the best part... the Nile... Read more

Wow, my family and I had an amazing trip thanks to KimKim, Egypt Promotion, Ibrahim and Amr. There is no way I could have planned and arranged this trip on my own. Our experience was seamless from start to finish, all we had to do was show up, relax and enjoy. Aladdin and the other handlers did a great job getting us to and from the airports to our transportation vehicles. Thank you! Our tour guide, Mustafa, in Cairo was informative and attentive to our needs. On to the best part... the Nile River Cruise on the Dahabiya: Iris. OMG! Highly recommend! That was absolutely the best mode of transportation from Luxor to Aswan and the most memorable. Not just because it was an amazing boat but the staff was exceptional. They were super friendly, attentive and the FOOD... delicious! Thank you, Ehad, Fouad, Ahmed, Khalid, Zeyad, Hisham and Tarek for the smiles that greeted us on board, to the towel art that awaited on our beds, and again the delicious food. lol My kids said this was their favorite trip by far. Lastly, Ahmed was our tour guide that accompanied us through our trip to upper Egypt. He was very informative, spoke great English, funny and by our last day felt more like a friend than a guide. We learned so much. Thanks for sharing your country with us. I will definitely use KimKim again.

Activity Reviews
Day tour to visit Pyramids, Sphinx, Camel ride, Old Egyptian Museum & GEM
Day tour to visit Pyramids, Sphinx, Camel ride, Old Egyptian Museum & GEM
Cairo

Day tour was great. We accomplished a lot in a day. Grand museum was fantastically staged. Wish we had more time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Karnak Temple and Luxor temple
Visit Karnak Temple and Luxor temple
Egypt

Beautiful! Whenever I see the Obelisk in Place de Concorde, I will think of the Luxor temple. The Karnak Temple is impressive

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hot Air Balloon - Visit Valley of the Kings - Hatshepsut temple - Sail to Edfu
Hot Air Balloon - Visit Valley of the Kings - Hatshepsut temple - Sail to Edfu
Luxor

Loved valley of the Kings. Unfortunately we weren't able to do the Hot Air Balloon ride because of the wind.

Visit Abu Simbel temple and Aswan
Visit Abu Simbel temple and Aswan
Aswan

Most impressive of them all.

Local specialist: Ibrahim Elaref

The overall experience of Morocco was excepti...
Morocco | Apr 3 - Apr 13, 2025

Doctor
Doctor S.
France | Reviewed on Apr 21, 2025
The overall experience of Morocco was exceptional and far beyond our expectations. The scenic beauty, the hospitality and Moroccan food was something we enjoyed to the utmost.
Our local driver cum guide Suffiane was an amazing person, who was always extremely helpful and guided us in best possible manner.
The other driver Osama, who remained with us for last couple of days of our tour, was also very supportive and helpful.
We look forward to coming back to Morocco with our kids.
The...
Read more

The overall experience of Morocco was exceptional and far beyond our expectations. The scenic beauty, the hospitality and Moroccan food was something we enjoyed to the utmost.
Our local driver cum guide Suffiane was an amazing person, who was always extremely helpful and guided us in best possible manner.
The other driver Osama, who remained with us for last couple of days of our tour, was also very supportive and helpful.
We look forward to coming back to Morocco with our kids.
The Kimkim team lead by Abdellah extended every possible help in arranging our trip and ultimately we had the most amazing tour of our lives.

Hotel Review
Riad Elegancia
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Apr 21, 2025

Hi Doctor,

Thank you for your wonderful review. We are delighted to hear that your experience in Morocco surpassed your expectations. It’s wonderful to know that you enjoyed the scenic beauty, hospitality, and the authentic Moroccan cuisine.

We are also pleased to hear that Suffiane and Ousama provided excellent service throughout your journey, ensuring that your tour was both smooth and memorable.

We look forward to welcoming you and your family back to Morocco for another exceptional experience. Thank you again for choosing us to organize your trip.

Best,
Abdel

Habiba was not initially my first choice. And...
Egypt | Apr 12 - Apr 20, 2025

Andrew
Andrew S.
United Kingdom | Reviewed on Apr 21, 2025
Habiba was not initially my first choice. And not the cheapest. But she was proactive, and she was highly communicative, and kept adjusting the programme to my liking. The tour was perfect. Granted, one needs to understand that 4/5-star in Egypt is not the same as one would expect elsewhere. But overall the experience was great. The quality of the tour guides was impeccable, especially Hani Arabi in Luxor/Aswam and Sayeb in Cairo. Hani was quite unique. Professional and understanding. Overall... Read more

Habiba was not initially my first choice. And not the cheapest. But she was proactive, and she was highly communicative, and kept adjusting the programme to my liking. The tour was perfect. Granted, one needs to understand that 4/5-star in Egypt is not the same as one would expect elsewhere. But overall the experience was great. The quality of the tour guides was impeccable, especially Hani Arabi in Luxor/Aswam and Sayeb in Cairo. Hani was quite unique. Professional and understanding. Overall it was a fabulous trip. Thank you Habiba for being there behind the chat 24/7 to help me during the trip.

Local specialist: Habiba Mohamed
Habiba
Habiba Mohamed
Local specialist in Egypt | Replied on Apr 21, 2025

Hello Andrew,
Thanks for your kind words. I am delighted that you enjoyed your time with us, and we will wait for your next trip to make it unique for your beautiful family.
Best Regards,
Habiba

Hakim planned our trip very well. Just a slig...
Morocco | Apr 5 - Apr 14, 2025

R
rajeev r.
Ashburn, VA | Reviewed on Apr 21, 2025
Hakim planned our trip very well. Just a slight glitch , our Riad in Marrakesh was a little uncomfortable ( regarding stairs etc. ), and due to some issues we had to change our room (we were allotted 2 different rooms for our 2 nights there, which was a pain. Staff at the Riad and our guide , however, were extremely helpful.

Special shout out to our driver, Reduan. Wonderful gentleman, very pleasant and extremely helpful.
Overall, we had an amazing time . Would not hesitate in... Read more

Hakim planned our trip very well. Just a slight glitch , our Riad in Marrakesh was a little uncomfortable ( regarding stairs etc. ), and due to some issues we had to change our room (we were allotted 2 different rooms for our 2 nights there, which was a pain. Staff at the Riad and our guide , however, were extremely helpful.

Special shout out to our driver, Reduan. Wonderful gentleman, very pleasant and extremely helpful.

Overall, we had an amazing time . Would not hesitate in recommending Kimkim team and the team at Morroco.

Hotel Reviews
Riad Ksar Ighnda
Ait Benhaddou
Riad Noir d'Ivoire
Marrakech

We had the unfortunate experience of room change. Otherwise, this Riad was OK. Staff was good

Location
Kenzi Basma Hotel
Casablanca

Rooms were not very clean . We had to ask for clean towels and water bottles. Otherwise, it was Ok. Compared to our other staying arrangements, the last two( that is Riad in Marrakesh and hotel in Casablanca) were so so.

Imperial Glory Lodges
merzouga
Taj Chefchoaune Luxury Hotel and Spa.
Chefchaoun
Dar Kika Salam
Rabat
Riad Semlalia
Fès
Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Jun 05, 2025

Salam Rajeev,

Thank you for sharing your experience!

I’m glad to hear that your trip was great overall, despite the unforeseen events with the Riad in Marrakesh. It’s great that the staff and your guide, Hanyn, were helpful throughout. And Redouane does sound like a gem of a driver!

We’re happy you had an amazing time and truly appreciate your kind words. Looking forward to helping you plan another memorable adventure in the future!

Best,
Hakim

Sun Pyramids needs a little help
Egypt | Apr 6 - Apr 18, 2025

Cesar
Cesar F.
Atlanta, GA | Reviewed on Apr 20, 2025
My wife and I booked a 13-day VIP private tour through KimKim, which included private drivers and guides, 5-star hotels, and a custom itinerary. Overall, we had a fantastic experience, but there were a few areas that need improvement. Habiba helped plan the trip and was responsive and professional throughout. We appreciated her flexibility, especially when we requested an overnight trip to Abu Simbel instead of a rushed day trip—an adjustment that made the experience significantly... Read more

My wife and I booked a 13-day VIP private tour through KimKim, which included private drivers and guides, 5-star hotels, and a custom itinerary. Overall, we had a fantastic experience, but there were a few areas that need improvement.

Habiba helped plan the trip and was responsive and professional throughout. We appreciated her flexibility, especially when we requested an overnight trip to Abu Simbel instead of a rushed day trip—an adjustment that made the experience significantly better.

Our guides, particularly Qadir and Mohab, were exceptional—well-educated, engaging, and made my wife feel safe at all times.

However, the meal plan fell short of VIP expectations. We were taken to prearranged restaurants with limited or buffet-only options, and meals became repetitive by day four. Our feedback wasn’t implemented until the final day, when we were finally taken to a great spot—Studio Masr at Al Azhar Park. We also would’ve appreciated the option to dine somewhere that served alcohol after long days of touring.

We highly recommend the tour for its structure, service, and expertise, but KimKim and their local partner, Sun Pyramids, should improve transparency and flexibility regarding dining—especially for premium bookings.

Hotel Reviews
Steigenberger Pyramids Cairo
Cairo

Steigenberger Pyramids Hotel – Honest Review The Steigenberger Pyramids Hotel is conveniently located across from the Grand Egyptian Museum. The breakfast buffet was adequate, though the selection remained the same each day. On the bright side, room service was excellent—especially the pizza and beer. Security is taken seriously here. Guests pass through a metal detector, and backpacks are scanned. Even our private driver and his vehicle were thoroughly checked upon entry. A word of caution: the photos online are a bit misleading. We paid to upgrade to a “pyramid view” room, and while technically accurate, we could only see one pyramid from the corner of our balcony. Alcohol is available onsite. Beer and wine are reasonably priced, but hard liquor is outrageously expensive—and they measure every drop. Oddly, we weren’t allowed to take our wine glasses to our room. Instead, we were offered a paper cup. No thanks. Overall, it’s a decent option for the location and basic comfort, but it may fall short if you’re expecting a true 5-star experience.

Authenticity & Character
They take security measures seriously
Location
Close to pyramids and Grand Egyptian Hotel
Staff
Very attentive staff
Cleanliness & Comfort
The hotel is a bit outdated. The beds are not comfortable. Room was clean.
Movenpick Aswan
Aswan

Movenpick Aswan didn’t disappoint. Too bad we only stayed one night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eskaleh Nubian Ecolodge.
abu simbel

Eskaleh Nubian is a great choice for those wanting to do an overnight trip to Abu Simbel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royal elite Nile cruise
Aswan

Royal Elite Nile Cruise – Highly Recommended The Royal Elite Nile Cruise was an excellent choice during our time in Egypt. The room was clean and comfortable, and the staff were incredibly friendly and helpful throughout the journey. The meal options changed daily and were easily some of the best we had during our entire trip through Egypt. Great service, great food, and a smooth, relaxing experience overall. Highly recommended!

Authenticity & Character
As
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tour to Giza Pyramids With Camel Ride
Tour to Giza Pyramids With Camel Ride
Cairo
Quality of Experience
Guides, Drivers and Staff
Transport
A/C wasn’t working properly
Luxor East Bank
Luxor East Bank
Luxor

Luxor East Bank was a bit rushed. We got to see the temples but I wish we had a bit more time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Great Pyramid Inn Dinner With Pyramids View
Great Pyramid Inn Dinner With Pyramids View
Cairo

Meals were limited to a fixed menu for unknown reasons. Other options were available to other tourist not affiliated with Sun Pyramids. No alcohol is served in this establishment. Great view of the pyramids during sunset.

Quality of Experience
Be upfront and provide full disclosure. Honesty matters.
Food
Stop limiting clients to a fixed menu
Guides, Drivers and Staff
Very punctual and professional staff
Transport
Trip to Sakkara, Memphis, and Dahshur
Trip to Sakkara, Memphis, and Dahshur
Egypt

Karham and Mustafa created a great experience. They are true professionals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to National Museum, Islamic Cairo and Khan El-Khalili
Tour to National Museum, Islamic Cairo and Khan El-Khalili
Cairo

El-Khalili Market was a bit disappointed. We went in the morning, so it wasn’t crowded. The National Museum has a few pieces left. There are some sections were photography is not allowed. I would allocate more time to the Grand Egyptian Museum instead.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Tour to Abu Simbel from Aswan
Private Tour to Abu Simbel from Aswan
Abu Simbel

Must visit while in Egypt. We ranked this temple high for its beauty. Our guide, Qadir, was very knowledgeable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to High Dam, Philae Temple, and Obelisk
Tour to High Dam, Philae Temple, and Obelisk
Aswan

Qadir is an experienced guide. We were lucky to have him.

Quality of Experience
Food
Guides, Drivers and Staff
We
Transport
kom Ombo, and esnaTemples
kom Ombo, and esnaTemples
Aswan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to Citadel, Coptic Cairo, Egyptian Museum, and the Grand Egyptian Museum
Tour to Citadel, Coptic Cairo, Egyptian Museum, and the Grand Egyptian Museum
Cairo
Quality of Experience
Food
Have your guide take you to Studio Masr restaurant for lunch. Al Azhar Park has some great views and the food was excellent.
Guides, Drivers and Staff
Transport
Trip Hot Air Balloon Ride in Luxor, Egypt
Trip Hot Air Balloon Ride in Luxor, Egypt
Luxor

Our ballon ride was cancelled due to weather conditions.

Check out to Luxor West Bank
Check out to Luxor West Bank
Luxor

Luxor West Bank was a great experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day tour to White Desert and Bahariya Oasis Tour
Day tour to White Desert and Bahariya Oasis Tour
Cairo

Not sure if the 10 hr drive is worth the trip to the White Desert. A day trip to Alexandria would probably be a better choice.

Quality of Experience
Food
Very limited dinning options. The restaurant was basic at best. Flies were extremely annoying.
Guides, Drivers and Staff
Transport
Local specialist: Habiba Mohamed
Habiba
Habiba Mohamed
Local specialist in Egypt | Replied on Apr 23, 2025
Dear Mr. Cesar
Thank you for taking the time to provide us with detailed feedback about your recent experience with Sun Pyramids Tours. We sincerely appreciate your valuable insights, as they help us strive for excellence in our services.
We are delighted to hear that you enjoyed and had a fantastic experience with Sun Pyramids tours and look forward to welcoming you back in Egypt or globally. We are also proud that our tour guide “Qadir”, representative “Mohab”, and drivers met your...
Read more

Dear Mr. Cesar
Thank you for taking the time to provide us with detailed feedback about your recent experience with Sun Pyramids Tours. We sincerely appreciate your valuable insights, as they help us strive for excellence in our services.
We are delighted to hear that you enjoyed and had a fantastic experience with Sun Pyramids tours and look forward to welcoming you back in Egypt or globally. We are also proud that our tour guide “Qadir”, representative “Mohab”, and drivers met your expectations and contributed to an extraordinary experience. However, we regret to learn about your mixed experience during the remainder of the tour especially the part of the meals, and thank you for bringing this matter to our attention as we always strive to enhance so that your concerns important to us.

First, Nihad did a great job organizing our t...
Morocco | Apr 11 - Apr 16, 2025

J
John H.
San Jose, CA | Reviewed on Apr 20, 2025
First, Nihad did a great job organizing our trip and making adjustments based on what we wanted to do - - very flexible when we discussed different options. The driver / guide was excellent. The real value of the team came into focus when we broke an ankle on Day 2. The team rushed to our side and worked with us to get to a hospital for care and stayed by our side and were able to interpret for us while the doctor was explaining various options for care. When we decided to cut a... Read more

First, Nihad did a great job organizing our trip and making adjustments based on what we wanted to do - - very flexible when we discussed different options. The driver / guide was excellent.

The real value of the team came into focus when we broke an ankle on Day 2. The team rushed to our side and worked with us to get to a hospital for care and stayed by our side and were able to interpret for us while the doctor was explaining various options for care. When we decided to cut a trip short to head home for more definitive care, they provide options on the best way to get home considering we were 9 hours from Marrakech at that point.

They did a great job - thank you.

Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Apr 29, 2025
Hi John, Thank you for taking the time to share your wonderful review! We are thrilled to hear that your driver/guide Rachid exceeded your expectations. We are especially grateful for your kind words about our team's response during the unexpected medical situation. The safety and well-being of our clients is our top priority. We are so glad we could provide the support and care you needed during that challenging time. Your safety and satisfaction are always our main concerns. Thank you... Read more

Hi John,

Thank you for taking the time to share your wonderful review! We are thrilled to hear that your driver/guide Rachid exceeded your expectations.

We are especially grateful for your kind words about our team's response during the unexpected medical situation. The safety and well-being of our clients is our top priority.

We are so glad we could provide the support and care you needed during that challenging time. Your safety and satisfaction are always our main concerns.

Thank you for trusting us with your trip, and we hope to welcome you back soon!

Nihad, Rachid, Abdo & the rest of the rest of the Morocco immersion family!

Great trip to Ecuador
Ecuador | Apr 12 - Apr 19, 2025

Jean-francois
Jean-francois C.
Chicago, IL | Reviewed on Apr 20, 2025
We overall enjoyed the experience of booking our 7 day Ecuador Trip with KimKim. The two travel specialists we worked with were very responsive and helpful. We had a great time during our trip thanks to the itinerary put together by the Kim Kim team. Here is a list of Pros and Cons we have found with the process. Pros:
-Very simple to get the process started by answering a few questions about the length of your trip and the types of activities you like to do. This saved us a lot of research...
Read more

We overall enjoyed the experience of booking our 7 day Ecuador Trip with KimKim. The two travel specialists we worked with were very responsive and helpful. We had a great time during our trip thanks to the itinerary put together by the Kim Kim team. Here is a list of Pros and Cons we have found with the process.

Pros:
-Very simple to get the process started by answering a few questions about the length of your trip and the types of activities you like to do. This saved us a lot of research time and allowed us to focus on enjoying our trip.
- You’re provided ahead of time with all the details about the proposed accommodations so that you can determine if they meet your needs. All accommodations on our trip were great, including two memorable ones, Chilcabamba Lodge in the Andes and Huasquila Lodge in the rain forest.
- Our guide, Diego, who drove us around for part of the trip was fantastic. He was very knowledgeable about the Ecuadorian history and culture, and was happy to share his knowledge with us. He was always early to pick us up so we didn’t have to wait for him. He always made sure we were happy with the plan and was flexible in adjusting it to our needs. He also gave us good recommendations for local dining options.

Cons:
-While information was provided about the different activities we had planned, such as canyoning and rafting, it was not possible to obtain the names of the outfitters ahead of the activity despite repeated requests, even after making the full payment. Knowing the names of the outfitters ahead of time would have allowed us to be better prepared for the activities by looking at their specific website. As a family, it is nice to get a sense of the technical and physical levels needed for the activities, which is often better described on the outfitters’ websites.

-Some of the activity descriptions were too generic, such as “you will visit caves”. If more details had been provided, such as “you will tour Jumandi caves”, we could have looked up what that experience involves on the tour provider’s website to be better prepared.

Hotel Reviews
Huasquila Amazon Lodge
Cotundo

We spent two nights at Huasquilla lodge at the tail end of a seven day trip in Ecuador. We really enjoyed the cozy feel of the lodge and the staff were welcoming. Erik took us on a one hour hike to a gorgeous waterfall, but the highlight of the hike was all the information he provided us about the different types of trees and vegetation, as well as the different ways they are used by the indigenous people. The lodge also took care of booking our rafting tour with Rios Ecuador and a tour of the Jumandy caves. Erik joined us on both tours and went above and beyond to make sure everything went flawlessly. Thank you Erik!!!! We had an overall awesome time and wish we could have stayed longer to explore some of the other activities they propose.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chilcabamba Lodge
Machachi

We stayed for two nights at the Chilcabamba Lodge during our 7 day trip to Ecuador. This is a beautiful lodge with a cozy feel located close to the entrance of Cotopaxi National Park. It has beautiful views of several volcanoes. Overall, it was our favorite accommodation while visiting Ecuador. The staff were incredibly helpful and attentive to our needs. The dinner meals were delicious, especially the soups that were served. All ingredients were incredibly fresh. All three of us, including a teenager, agreed that this was the best food we had during our stay in Ecuador. Jonathan was incredibly nice at both the breakfast and dinner services. We used their guide to do the hike up to the glacier of Cotopaxi volcano, and he was a great source of information and very supportive throughout the hike. I would highly recommend hiking up to the refuge on Cotopaxi volcano, but keep in mind that this can be a physically demanding hike if you are not used to hiking at high altitude.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Floresta
Baños

Room was located by a busy and loud street, which was not ideal after a long day of activities and driving. A court side room would have been more restful. Breakfast food paled in comparison for the other hotels and lodges we stayed in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Quito Hotel
Quito

Very well located and walking distance to tourist attractions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wyndham Quito Airport
Quito

Great restaurant and incredibly convenient for airport transfer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Maria Jose Jaramillo
Maria Jose
Maria Jose Jaramillo
Local specialist in Quito, Ecuador | Replied on Apr 21, 2025
Dear JF, Thank you so much for taking the time to share your feedback about your 7-day trip in Ecuador. I’m really happy to hear that you and your family had a great experience and that the itinerary helped you enjoy your time together. It’s great to know that the planning process felt easy and that you especially enjoyed Chilcabamba Lodge and Huasquila Lodge. I’ll make sure to share your kind words with Diego and Erik. They’ll be so happy to hear those comments from you! I also really... Read more

Dear JF,

Thank you so much for taking the time to share your feedback about your 7-day trip in Ecuador. I’m really happy to hear that you and your family had a great experience and that the itinerary helped you enjoy your time together.

It’s great to know that the planning process felt easy and that you especially enjoyed Chilcabamba Lodge and Huasquila Lodge. I’ll make sure to share your kind words with Diego and Erik. They’ll be so happy to hear those comments from you!

I also really appreciate your honest suggestions. You’re right, having more details about the activities would help travelers feel more prepared. I’ll keep that in mind for the future.

I’m sorry to hear that the room at La Floresta was noisy and that the breakfast didn’t meet your expectations. I’ll share your comments with the hotel so they can improve.

It was a real pleasure helping you plan this trip. If you ever want to explore more of Ecuador or another place in South America, I’d love to help you plan another amazing adventure.

Warm regards,
Majo

Alfonso planned a great trip for us along the...
Spain | Apr 12 - Apr 19, 2025

K
Katie P.
Seattle, WA | Reviewed on Apr 20, 2025

Alfonso planned a great trip for us along the Costa Brava trail. The hotels between hikes were great. Transfers were like clock work. Restaurant recommendations spot on. Level of communication and availability while on the trail was just right. Would definitely use Alfonso and Kimkim again!

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Apr 21, 2025

We are grateful for your words.
We hope to see you again.
Take care!

Well planned but a few errors to be had
Greece | Apr 11 - Apr 19, 2025

Nimisha
Nimisha A.
Bakersfield, CA | Reviewed on Apr 20, 2025
The trip was well planned out with a few execution errors during the trip. Planning the trip online was a breeze with Ioannis. I appreciated his input and recommendations based on my interests and travel preferences. He was very responsive and we got the trip planned out quickly. Once the trip was handed over to Leah, there was far less interaction than I am used to with this company. For my last 3 trips planned with KimKim, I heard from my local travel agent often in the weeks before the... Read more

The trip was well planned out with a few execution errors during the trip.

Planning the trip online was a breeze with Ioannis. I appreciated his input and recommendations based on my interests and travel preferences. He was very responsive and we got the trip planned out quickly.

Once the trip was handed over to Leah, there was far less interaction than I am used to with this company. For my last 3 trips planned with KimKim, I heard from my local travel agent often in the weeks before the trip, and they provided useful pre-travel information (weather, what to pack, etc). They also made sure I had their local contact info on WhatsApp and were in communication with me throughout the trip.

I rarely heard from Leah. A few days before the trip, she sent me a message that if I had any issues during the trip, to directly reach out to the vendor who was responsible for that part of the trip. When we did run into problems during the trip, she and Ioannis were not accessible. This was disappointing as I have previously had the absolute best customer service experiences with my other travel agents on KimKim.

Hotel Reviews
Four Streets Athens
Athens

This apartment was incredible— fantastic location and amenities. It was spacious and very clean. The main issue I had was with KimKim (and specifically Leah) not giving the apartment manager my contact info. When we were dropped off at the apartment (close to midnight), there was no way for us to get inside. I had to google the apartment complex to find a phone number. I then had to make an international phone call and luckily the apartment manager picked up. He told me he knew I was coming but didn’t have my contact info, so he was unable to provide me with checkin instructions in advance. He guided me over the phone to find the lockbox and the actual apartment within the building— all at midnight, in the dark, after 25 hours of travel. This could have proceeded much more smoothly if Leah had given the apartment manager my direct contact info and we could’ve made arrangements for my late check-in well in advance of my arrival.

Authenticity & Character
Location
Close to restaurants, shops, sights
Staff
Cleanliness & Comfort
Villa Venti
Naxos

This was a beautiful villa with an incredible view. That being said, it is located atop a 0.25 mile steep hill and is ~5 miles away from town. Taxis are very expensive in Naxos (at least 40 Euro to town, one way) and often not available for pick up here. If one stays here, they must have a rental car and beware that a small manual engine might not be able to make it up the hill. Again, we had check in issues. We arrived at 1pm as scheduled and the housekeepers were still working and did not speak English. Luckily they let us in as we were tired, hungry and thirsty. Again, I had to Google the villa to get a contact phone number and make an international phone call. That person gave me the WhatsApp of the villa manager. I sent him a message and he also told me he did not have my contact info or arrival time. It was him who told me things we should’ve known in advance, including the fact that you should not drink the tap water on the islands (unlike in Athens) and that we would need a rental car. He made arrangements for the rental car company to bring a car to us. Without his help, we essentially would’ve been stranded at the villa. I did try to contact Ioannis by phone and Leah by sending a message but neither answered. A different KimKim agent called me (now another international phone call to pay for) after I sent an urgent message and said she would try to find the villa manager to help me. She was unable to do so and I told her I had already handled that on my own. She recommended I download Uber Eats and get food delivered to us— a fairly recommendation on this island but she was in the states and just trying to help. She did provide me a credit to cover a rental car.

Authenticity & Character
Location
Too far from everything unless you have a car.
Staff
Cleanliness & Comfort
Kaleidoscope Cave Houses
Oía

Thankfully check-in went much more smoothly here. Timmy (the guest manager) and his staff were very attentive and helpful. We did not have much hot water the first night and first morning (a bit disappointing as the hot tub was only lukewarm). Luckily, Timmy was able to fix this on day 2 and we had hot water after that. The area was spacious and comfortable. Bathrooms and kitchen were reasonably well stocked but we did have to ask for a sponge and dish soap. This place comes with breakfast. What is described and what is given are pretty different. The first 2 days, my omlette was average but the last day it was inedible.

Authenticity & Character
Location
Right in the middle of Oia, close to shops, restaurants and sites.
Staff
Cleanliness & Comfort
Activity Reviews
Private Island Villages & Archaeology Day Trip
Private Island Villages & Archaeology Day Trip
Santorini

A good tour to see the rest of the island and learn about its history and culture.

Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Athens Acropolis and Mythology Walk
Ancient Athens Acropolis and Mythology Walk
Athens

A nice, informative tour. But again— scheduling issues. Leah told us in our itinerary to be there at 8:45am. It turns out we were supposed to be there at 8:30am and so rest of the small group tour was left waiting on us as we arrived late.

Quality of Experience
Guides, Drivers and Staff
Private Cultural Treasures & Local Villages Experience
Private Cultural Treasures & Local Villages Experience
Naxos

The best tour of the trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ioannis Antoniadis

My 4 Days in Holland
The Netherlands | Apr 15 - Apr 19, 2025

R
Robert K.
Los Angeles, CA | Reviewed on Apr 20, 2025
The communication with Bas was very easy and efficient. I really had no difficulties with my itinerary.
Its hard to pick which activity was the best as all were pretty spectacular.
Starting with my tour of Amsterdam, Inbal was very informative and was easily able to weave the highlights of the city and the food stops.
The boat tour was great as it gave me a different, very interesting perspective of the city.
In fact I could have spent more time on the water and skipped the Rijksmuseum!...
Read more

The communication with Bas was very easy and efficient. I really had no difficulties with my itinerary.
Its hard to pick which activity was the best as all were pretty spectacular.
Starting with my tour of Amsterdam, Inbal was very informative and was easily able to weave the highlights of the city and the food stops.
The boat tour was great as it gave me a different, very interesting perspective of the city.
In fact I could have spent more time on the water and skipped the Rijksmuseum!
(I know that sounds crazy but the crowds were a bit much!)
The tour of Haarlem was also great. Thessa was quite informative and the amount of time spent was perfect.
Finally, the shining star of my trip was the bike ride. Alex was a fantastic guide as he was able to provide me a safe but spectacular route from Haarlem , through the surrounding tulip fields to Kuekenhof, then as an added bonus, a tour of the sand dunes. We actually ended up spending an extra 1 - 1/2 hours on this tour but Alex graciously didn't mind.
All in all, as with the other two KimKim trips, my experiences in the Netherlands was spectacular!

Activity Reviews
Amsterdam - Rijksmuseum
Amsterdam - Rijksmuseum
The Netherlands

The museum was a pretty crowded place, which at this time of year is very common. So that was the only thing I didn't appreciate. Probably, if I had to do it all over again, I wouldn't have gone. I only spent at most thirty minutes there just because it was so difficult to move around. But that's kinda part of the deal.

Amsterdam - Private guided historic city walk
Amsterdam - Private guided historic city walk
The Netherlands

The actual tour of Amsterdam was wonderful. The guide was great, and tasting all kinds of mixed food samples was really good.

Amsterdam - Private canal cruise to Rijksmuseum
Amsterdam - Private canal cruise to Rijksmuseum
The Netherlands

I really enjoyed the canal ride now with the little boat, and that really gave me a different perspective of the city. Highly recommended!

cycling Keukenhof, tulips fields, sand dunes and North Sea Coast with private guide
cycling Keukenhof, tulips fields, sand dunes and North Sea Coast with private guide
The Netherlands

The highlight of the trip for me was the the bike ride through the tulips and onto the sand dunes. It was an arduous kinda experience for me, I'm almost seventy now, probably twenty years ago, it would've been easy. Alex, who was my guide, was fantastic. And I was able to really experience that whole area quite well.

Local specialist: Bas Naus
Bas
Bas Naus
Local specialist in Nijmegen, Netherlands | Replied on Apr 23, 2025

Dear Robert,
Thank you so much for your kind words! I am delighted to read that you had a nice holiday in the Netherlands and that you appreciated our part in organising this. We enjoyed hosting your holiday to the lowlands!
With kind regards,
Bas.

The trip set up through KimKim was amazing. T...
Portugal | Apr 12 - Apr 19, 2025

C
Christopher E.
Ashburn, VA | Reviewed on Apr 20, 2025
The trip set up through KimKim was amazing. They really made the trip feel seamless. We started in Lisbon and moved to Algarve and then to Cascais. The part of the trip I really want to emphasize is the private driver/transfers. Rui was our main driver and he was absolutely wonderful. they were always right on time and it made enjoying the trip much easier when not worried about getting from place to place. All the Hotels were as advertised and I would absolutely stay in any of them again . I... Read more

The trip set up through KimKim was amazing. They really made the trip feel seamless. We started in Lisbon and moved to Algarve and then to Cascais. The part of the trip I really want to emphasize is the private driver/transfers. Rui was our main driver and he was absolutely wonderful. they were always right on time and it made enjoying the trip much easier when not worried about getting from place to place. All the Hotels were as advertised and I would absolutely stay in any of them again . I cant say enough good things about how well the trip was coordinated. For background we have a 3 kids ages 6-11 and the rooms were all sufficiently large and spacious for each of us. Well done Pedro.

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Apr 30, 2025
Hi Christopher, Thank you so much for your wonderful feedback! It truly means a lot to hear that you and your family had such a seamless and enjoyable experience traveling through Portugal. I'm especially happy to hear your kind words about Rui - he is indeed fantastic, and we are proud to have him as part of our team. Knowing that you felt supported and stress-free throughout your journey is exactly what we aim for. It’s also great to hear that the hotels met your expectations and... Read more

Hi Christopher,

Thank you so much for your wonderful feedback! It truly means a lot to hear that you and your family had such a seamless and enjoyable experience traveling through Portugal.

I'm especially happy to hear your kind words about Rui - he is indeed fantastic, and we are proud to have him as part of our team. Knowing that you felt supported and stress-free throughout your journey is exactly what we aim for.

It’s also great to hear that the hotels met your expectations and provided the comfort your family needed - traveling with young children, that's so important!

Thank you again for trusting us with your family’s adventure. It was a real pleasure working with you, and we would love to welcome you back anytime for more discoveries around Portugal.

Wishing you and your family all the best.
Your friend in Portugal,
Pedro

Amazing Peru Experience.
Peru | Apr 12 - Apr 19, 2025

Inna
Inna G.
Newark, NJ | Reviewed on Apr 20, 2025

Guido was an amazing guide, he gave us so much value able information and excellent recommendations!!! He had so much knowledge about everything!!! The whole family loved him! We all had a great experience with the travel agency and all the communications!!!

Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Apr 21, 2025

Hello Inna 😊

Thanks for taking the time to leave this review, I am glad you had a great time with Guido, and overall in Peru!

Our Comprehensive Colombian Adventure
Colombia | Mar 28 - Apr 17, 2025

L
Linda W.
Seattle, WA | Reviewed on Apr 20, 2025
From start of planning to even beyond trip’s end, Felipe and his Aracanto team associated with KimKim were nothing short of amazing in planning and implementing our foursome Colombian adventure. Felipe promised to be with us via Whatsapp and/or the KimKim chat every step of the way; this was more than a sincere pledge. Without exception, responses to questions or concerns were always timely, if not unbelievably immediate. No matter a simple request or out-of-the-box queries, everything was... Read more

From start of planning to even beyond trip’s end, Felipe and his Aracanto team associated with KimKim were nothing short of amazing in planning and implementing our foursome Colombian adventure. Felipe promised to be with us via Whatsapp and/or the KimKim chat every step of the way; this was more than a sincere pledge. Without exception, responses to questions or concerns were always timely, if not unbelievably immediate. No matter a simple request or out-of-the-box queries, everything was dealt with in a kind and effective manner. (Aside: a reservation was made by Aracanto at my request for someone we met in the Amazon and not even traveling with us!)
Of note: We were grateful for airport assistance. Rides were not just arranged to various airports, but also help guiding us through unfamiliar mazes and a foreign language to get us and our luggage safely delivered and on to our next location. Very helpful!
Pre-arranged guides at every stop were, without exception, qualified and eager to help to provide the best experience possible. For me, our Amazon guide, Ramiro, was a favorite, impressive in his sincere attitude as well as his knowledge of the Amazon area; his self-taught English was equally amazing. He was so unassuming, so thoughtful. Other guides (and drivers) throughout our journey were kind and well informed. How in the world drivers knew routes on the mountainous windy, narrow roads is a wonder (without GPS assistance for the most part). Alex, in the Pereira coffee region, was the standout driver!
As a sort of downside, tour timing may have been underestimated in terms of hours spent. This, due mainly to road and weather conditions. Some days got a little long. On the other hand, when will be here again? Guides wanted us to see and do as much as possible.
Our overview of Colombia began in Cartagena where we were housed in a beautiful boutique hotel, as I initially indicated to Felipe that we enjoy during travels. Spending three nights gave us the opportunity for enough exploration (as well as to fully realize the heat and humidity that is Cartagena). These outsiders are not used to that!
On to Bogota, a massive city sprawled far and wide as well as scrunched against and up the eastern range of the Colombian Andes. We found the weather gods with us, experiencing and appreciating the high-altitude coolness with, miraculously, little rain and nice sunshine. As arranged by Aracanto/KimKim, in addition to several tours of interest, we found Bogota dining exceptional. Of the several places we visited this trip, Bogota takes the cake in gastronomy. Delish! For a memorably unique dining experience, we especially recommend Prudencia for a late lunch. After that, no need for dinner! For the best lemon pie ever, it’s Armadillo.
On to the Amazon by way of the border (Brazil, Peru and Colombia) city of Leticia. Back to hot and humid, but if you want see the Amazon, this is the deal. Staying at what is perhaps the nicest accommodation on the Colombian Amazon was an experience to remember. We were booked for 4 nights. Having now been there, 2 days (so maybe 3 nights) would suffice. We had a nice (rustic) hut, king-size bed with mosquito netting, indoor plumbing, an outdoor porch with a hammock and stunning view of the Amazon flowing by before our eyes. Downside: no hot water equals cold showers. (We did not know this ahead of time.) That said, if you have no hot water, the Amazon might be the place where it’s at least semi-ok! Hot, hot, hot and humid.
Outings: pink and gray dolphins performed as promised, jungle tours by hiking and boating, piranha fishing. Not included in our particular tour was an early-morning outing to particularly see parrots. Three in our group signed up in addition to what had been scheduled; I regret that I did not. Parrots and other birds were seen as promised, but the highlight was saving a momma sloth and her baby, stranded on a fallen floating tree. Spotted by the boat driver, guide Ramiro knew how to handle the situation and the pair were carefully rescued from sure drowning and taken by boat to another tree rooted on land down river. Wow!
And, actually, one of the very best things about this camp, like so many times on travels, was meeting folks from around the world: people from Europe, Dubai, Africa, USA and probably other origins populated our camp. There was even a Montana/Kenya connection that may blossom further – the small world thing!
Downside: On checking out, we were informed cash was much preferred, which we did not know ahead of time (or had forgotten). Not everyone had enough COPs and/or other currency that could later be exchanged in Leticia. Credit cards could probably be dealt with, but definitely not preferred and, I believe, a service charge would be added. Also, on our arrival, the camp manager asked us what we would like to do. I, for one, was sort of taken aback at the statement, as I thought it was more or less laid out what the itinerary would be, weather dependent. Odd. It all worked out!
Next, the coffee region. Down the Amazon we went, back by way of Leticia to Bogota for just a night in order to catch an onward flight the following day. Once there, did we learn about coffee! The landscape here (and, really, throughout this lovely country) is stunning. Along with the spectacular scenery, though, is a study in inconvenient living. Steep! Mountains and valleys galore, with any cleared space planted for coffee production and other crops. All this with most everything from planting to harvest done by hand. (Coffee beans are picked one by one by one by one…). The entire agricultural economy is extremely labor intensive. For sure going forward, we will more fully appreciate our cups of coffee!
The Corcora Valley was also something to see with its unique wax palms (Colombia’s national tree) soaring up to 200 feet in the air, the tallest palms in the world; slow growing, and made to last 100 to 200 years!
Horseback riding was on the docket in this area as well. Again, the weather gods accommodated, giving us a wonderfully sunshiny day amidst a spectacular Colombian ranch backdrop. I asked for an authentic ride with good stock. Aracanto saw to it! New for us in riding in various places around the world was to include our guide. Jorge, who was with us throughout the coffee region, provided welcome translation along the way. Our llano leader, Victor, had no English and we had no Spanish. While we can always make do, it is helpful to have a translator.
Next, from Pereira in the coffee region, it was on to Medellin, formerly a city of drug lords (particularly, Pablo Escobar) and extreme violence transformed into a progressive city of appeal that we were happy to see. Besides a city tour, we had a treat outside of Medellin to visit an extensive hobby orchid collection along with its accompanying hydrangea farm. Each hydrangea is planted and picked by hand. Some 8,000 highly perishable stems are picked and packed for air transport, mostly to the USA, daily, year-round, from this one farm. What a process – by hand.
And not so far from Medellin, a final stop by way of the colorful city of Guatape and Marinilla, we spent 2 nights digesting this fine Colombian excursion at a lodge with more wonderful meals and final views of the lush green that is Colombia. As a bonus (at my last-minute request) laid out before us was a surprise celebration for the April birthday guys, complete with a private dinner and concert!
All this ably arranged through Felipe and the Aracanto/KimKim team. Impressive. We four have traveled the world extensively. We offer only praise for this team of travel planners, and heartily recommend their service should you be traveling to the beautiful country of Colombia.

photo: https://imemories.us/3RW2ShJ

Local specialist: Felipe Rico
Felipe
Felipe Rico
Local specialist in Bogota | Replied on Apr 20, 2025
Dearest Linda, Thank you so much for taking the time to share such a heartfelt and detailed review of your experience with us. I am deeply grateful for your kind words and for recognizing the care and dedication my team and I strive to provide. Knowing that your Colombian adventure exceeded expectations truly means the world to us! It was such a pleasure assisting you and your group in planning and experiencing Colombia’s beauty—from the vibrant cities to the lush Coffee Region and the... Read more

Dearest Linda,

Thank you so much for taking the time to share such a heartfelt and detailed review of your experience with us. I am deeply grateful for your kind words and for recognizing the care and dedication my team and I strive to provide. Knowing that your Colombian adventure exceeded expectations truly means the world to us!

It was such a pleasure assisting you and your group in planning and experiencing Colombia’s beauty—from the vibrant cities to the lush Coffee Region and the captivating Amazon. Reading about the highlights—such as Ramiro’s exceptional expertise in the Amazon, Alex’s outstanding driving in Pereira, and the memorable birthday celebration in Medellín—brought so much joy. I will be sharing your lovely feedback with our team, guides, and local suppliers.

The wonderful photos you shared with us are such a gift, and we are so grateful to you for allowing us to be part of your incredible journey.

Your feedback about tour timing adjustments and the Amazon camp preferences is invaluable, and we will take it into careful consideration as we continue to enhance and refine our services.

I truly hope our paths cross again in the future—it would be an honor to assist you with your next adventure. Wishing you, your family, and your friends all the very best ahead.

Hasta pronto, querida amiga!

Warm regards,
Felipe

Great trip!
Peru | Apr 12 - Apr 19, 2025

S
Supriya M.
Newark, NJ | Reviewed on Apr 20, 2025
Andes Travel planned a great trip for us. We had excellent guides, cars and support while traveling. There were a few of hiccups (confusion of breakfast inclusion at our first hotel, a flight schedule change - not their fault but some communication would have been useful, and an unnecessary baggage fee), all other aspects of the trip were wonderful. Read more

Andes Travel planned a great trip for us. We had excellent guides, cars and support while traveling. There were a few of hiccups (confusion of breakfast inclusion at our first hotel, a flight schedule change - not their fault but some communication would have been useful, and an unnecessary baggage fee), all other aspects of the trip were wonderful.

Hotel Reviews
Innside Lima Miraflores by Melia Hotels International
Miraflores
Authenticity & Character
Location
Could not beat the central Miraflores location!
Staff
Cleanliness & Comfort
Tocuyeros Boutique Unaytambo
Cusco

This was our favorite hotel of the trip. So much character, large rooms, incredible view from the terrace. Wish we would’ve stayed longer!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Inti Punku MachuPicchu Hotel & Suites
Machu Picchu, Aguas Calientes

This was the worst hotel of our trip but we were only staying one night so it was fine. I would recommend an alternative although it did have hot water and many hotels in aguas calientes do not. It was quite noisy at night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Found hair in the room when we arrived
Inkaterra Hacienda Concepcion
Puerto Maldonado

For what it was, it was a great hotel. Was it a luxury hotel? Not at all. Was it comfortable? Yes. Power is only available certain times of the day and there was no air conditioning. The food and staff were wonderful. It would have been nice to have more activities and not so much down time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on May 05, 2025

Hi Supriya,
Thank you very much for taking the time to leave such a wonderful review!
I'll share your feedback with our guides and team.
We'll make sure to make the information about hotels clearer.
Please take care, and let me know if we can help you in the future!
Kind regards.
Liz.

Magical Costa Rica Tour...
Costa Rica | Apr 2 - Apr 10, 2025

Sharie
Sharie V.
Newark, NJ | Reviewed on Apr 20, 2025
Our trip to Costa Rica with Kim Kim was amazing! Everything was done exactly as it was described. All the transportation arrived as expected exactly on time. We stayed at four different hotels or resorts. Each one was unique, beautiful and comfortable, even luxurious in the case of the resort -Manao- we stayed at in La Fortuna, under the Arenal volcano. There we watched hundreds of egrets roosting in the trees across from our dinner table and relaxed in a few of the many hot spring pools... Read more

Our trip to Costa Rica with Kim Kim was amazing! Everything was done exactly as it was described. All the transportation arrived as expected exactly on time. We stayed at four different hotels or resorts. Each one was unique, beautiful and comfortable, even luxurious in the case of the resort -Manao- we stayed at in La Fortuna, under the Arenal volcano. There we watched hundreds of egrets roosting in the trees across from our dinner table and relaxed in a few of the many hot spring pools located on site. The nature tour we took just outside the town was the best among all the many excellent opportunities we were booked into. The guide was super knowledgeable and helped us get fantastic pictures of sloths, birds and crocodiles with his spotting scope. We even got to spot a gorgeous trogan which was the bird my husband had hoped to see. The cooking class and tour of the organic farm was also so much fun and educational and both our tour guide and cooking instructor were full of fascinating info about plants and the locale cuisine which was even more delicious because we helped prepare it. I loved making tortillas!
All that being said, my favorite place was Sarapiqui. We stayed at a marvelous gem of a resort called Ambigua, which is surrounded by a jungle like garden. In the evening the red eyed tree frogs come out all around the dining area providing me with amazing photos. The night hike we were booked into on the grounds was magical. The guide, Tavo , went out of his way to make our time with him full of glimpses of all sorts of night creatures from bulletin ants to kinkajous. The pool was lovely and refreshing and the reflexology in their spa was the best I have ever had. Our nature tour at a local ecological institute was full of toucan and parrot sightings as well as many other birds and sloths. The guide was most excellent.
Our stay at Tortuguero was awesome as well with special kudos to our two day guide there- Raymond, who clearly knows his stuff and has a great affinity for the natural bounty of his country as well as a great sense of humor. The only disappointment was that an optional hike was too rigorous for me to attempt and we wished there was an alternative choice.
A huge thanks to Kim Kim, Olman and the team in Costa Rica (Aleska Tours I think was the name and they were able to change our airport pickup time with one phone call), for creating and managing our unforgettable and magical visit to Costa Rica ! Everyone and everyplace was no less than fantastic!

Hotel Reviews
Pachira Lodge
Tortuguero

Our first encounter with the natural wonders of Costa Rica. When we arrived we were all greeted with a refreshing drink and welcoming faces. Considering it is located very remotely, the resort has the routine well organized but still feels relaxed. Service at the desk was excellent and always cheerful. The hotel is nestled within the jungle and has a few trails right around itself., but it carries off a luxurious feel as well with a lovely pool and bar and patios right on the river. All personnel were lovely and our guides were exceptional. Food was similar from meal to meal but always fresh and tasty.

Authenticity & Character
Jungle canopy and location
Location
Very near to National Park and preserve and within an actual jungle complete with howler monkeys
Staff
Our guide Raymond
Cleanliness & Comfort
Spa was squeaky clean as was everything (except the nationwide toilet paper disposal system which was never explained adequately in terms of how to properly handle toilet paper in a sanitary manner and was cause for smells in the room)
Auténtico Hotel
San José

Beautiful pool and dining area. Outstanding service and exceptional food. Lobby a bit small and room adequate.

Authenticity & Character
Beautiful garden around pool and delicious typical dishes.
Location
Close to airport but far from other sights
Staff
Service outstanding even gave us a box breakfast when we left too early for dining room to be open.
Cleanliness & Comfort
all was clean and adequately comfortable
Ara Ambigua
Heredia

This hotel is the home of our fondest memories of Costa Rica and a prime example of Pura Vida! Surrounded by beautiful gardens blooming vegetation, and much wildlife. This is a magical place! We watched red eyed tree frogs come out at night while we ate dinner and were able to experience a night hike right on the grounds. This unforgettable trek with Tavo gave us a sneak peek at many nocturnal creatures we would never see on our own. The pool was lovely and relaxing, the spa provided me with the best reflexology I have ever had and the staff was exceptional in helpfulness. Highlights were the frogs, birds , iguanas, and basilisk lizards, and lovely murals.

Authenticity & Character
Nature, architecture and delicious food
Location
Close to chocolate factory and nature preserve. Quiet set back from road.
Staff
Friendly , patient, helpful, speak excellent English
Cleanliness & Comfort
All was clean and comfortable
Arenal Manoa & Hot Springs
Fortuna

This place is awesome! It sits back well off the main road which provides the guests with an amazing view of the volcano, and also some exquisite natural settings all around. Our first dinner there we were seated where we could see hundreds of egrets roasting in the trees for the night, which was unforgettable. The front desk was quite helpful in managing our connections with our tours that we were taking in the area. our room was absolutely perfect and unique. We could see Arenal volcano from our patio and at the same time experience the natural beauty of the area and local vegetation. The bathroom of the room was most amazing with a tropical plant in the floor and a luxurious shower. During the day when we weren’t taking a tour, we were relaxing in the many beautifully designed thermal springs on site. The pools are phenomenal and one day we had lunch served at the bar actually on the edge of the pool . The restaurant is pricy but the food is excellent. The included breakfast was a huge buffet with more choices than can be named- all fresh and tasty. The only downside is that the lobby is not very comfortable and there was no way to get any forgotten toiletries at the resort.

Authenticity & Character
Natural setting, architecture,food
Location
As I said great view of volcano and access to hot springs. Downside was that it was far from town and there is no shuttle, so without a car we were unable to see the town unless we wanted to pay dearly for taxi ride.
Staff
Everyone tried to be helpful but service wasn’t quite as personal as elsewhere. Quickly rectified problem with laundry, though and cleaning staff did amazing job on room.
Cleanliness & Comfort
Fantastic level of cleanliness- not sure how they do it in such a big place
Activity Reviews
Birdwatching Tour at La Selva Biological Station
Birdwatching Tour at La Selva Biological Station
Sarapiquí

Guide was exceptional knowledgeable and well spoken. The center was fascinating-I especially enjoyed seeing toucans and walking on the bridge across the river and seeing the nesting birds there.

Quality of Experience
Guides, Drivers and Staff
Our driver was a woman with a kind and relaxed manner who made us feel welcome. She even presented us with little souvenirs of Costa Rica!
Transport
Always on time and courteous
Guided Nature Walk at Danaus Ecological Park
Guided Nature Walk at Danaus Ecological Park
Arenal/La Fortuna

This was our favorite guided hike and preserve. The guide had exceptional knowledge and great enthusiasm for what he was doing. He helped us take pictures using his spotting scope and found many birds. He was never in a hurry and told us one of the most memorable stories we heard on our trip. The preserve is outstanding with so much to see from alligators to shunting and so many birds!

Quality of Experience
We were delighted to be served fresh fruit and water at the end of the hike. Also loved the native craft area and learning about the art and the people who craft it.
Guides, Drivers and Staff
So much enthusiasm and knowledge
Transport
On time comfortable communicative
Traditional Cooking Class - Dinner
Traditional Cooking Class - Dinner
Arenal/La Fortuna

Fantastic way to get closer to the people, food and customs of Costa Rica. Also delicious! We also got unexpected presentation on sugar cane which was fascinating!

Quality of Experience
The cook was a lively woman who did not speak much English but managed to communicate with us well enough and with enthusiasm. She had so much energy and skill!
Food
Loved eating what we had a part in preparing.everything was so fresh and very delicious and all typically prepared.
Guides, Drivers and Staff
We learned so much from our guide about the plants. Our favorite part was his humorous presentation about sugar cane!
Transport
Enjoy the Beauty of Tortuguero National Park
Enjoy the Beauty of Tortuguero National Park
Tortuguero

Absolutely amazing! Raymond our guide . Was extremely competent and patient as our leader for three days. He made every effort to provide us with knowledge and opportunities to see even rare wildlife. His affinity and understanding of the natural wonders of his country and his sense of humor made it all very special. His command of English is also quite impressive. Ray is a great example of Pura Vida and a Costa Rican we won’t forget!

Quality of Experience
Ray and jungle location
Guides, Drivers and Staff
Always eager to help, friendly and cheerful. Captains of boats went out of their way to show wildlife.
Transport
Always on time. Captains and Drivers were friendly and communicated well. Vans and buses and boats were clean and comfortable with the exception of life preservers which were bulky and hot.
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Apr 22, 2025

Hello Sharie,

Thank you so much for sharing your wonderful experience!
I am thrilled to hear that everything went as planned and that you had such an unforgettable time in Costa Rica.

It sounds like you had some truly magical moments, from the wildlife encounters to the unique cultural experiences. I am so glad KimKim and the team helped create such a memorable trip for you.

Safe travels, and we hope to help you plan more amazing adventures in the future!

Pura Vida,
Olman

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