Kimkim Trip Reviews

4.8
Based on 19,774 ratings
Read 19,774 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Introduction to Iceland with Adam at KimKim as our private concierge!
Iceland | Jan 31 - Feb 7, 2026

Glenn
Glenn S.
| Reviewed on Mar 20, 2026
Wow, where do I begin! Reached out to KimKim a few months before our planned trip to Iceland planned for early February. Adam was assigned as our personal concierge during the planning process and we couldn't have asked for a better, more informative guide to things to do in Iceland! All of the accommodations, excursions, etc mentioned below were set up by Adam and they were perfect. Basically the process is you give your concierge an idea of rough dates you will be in Iceland,... Read more

Wow, where do I begin!

Reached out to KimKim a few months before our planned trip to Iceland planned for early February.

Adam was assigned as our personal concierge during the planning process and we couldn't have asked for a better, more informative guide to things to do in Iceland! All of the accommodations, excursions, etc mentioned below were set up by Adam and they were perfect.

Basically the process is you give your concierge an idea of rough dates you will be in Iceland, things you want to do or see, and a rough budget and they start the process of giving you choices so you can fine tune your itinerary to fit your needs. I am usually the travel planner but was really nice having someone take the reigns.

We only had 6 days so stayed in the South. We stayed in 3 primary locations -- Blue Lagoon, Vik, and Reykjavik.

Blue Lagoon -- Blue Lagoon is only about 20 minutes from the airport so a great place to go after the long flight from the US. We splurged and stayed 2 nights at the Retreat at the Blue Lagoon and it was worth it! Felt like being in a spa environment 24 hours a day. Literally walk around all day in your fluffy robe, take dips in a private area of the lagoon an much as you like, get spa treatments included in the stay (do The Ritual!), got an in-water massage, and ate at the onsite restaurants including Michelin Star restaurant Moss where I proposed to my girlfriend our last night there (luckily she said yes :-)) Wonderful place to relax and get used to the new time zone while enjoying one of Iceland's iconic thermal pools. True luxury experience.

Vik -- We had rented a nice little 4 wheel drive SUV set up through Adam and so set out to Vik on the most southern tip of Iceland as a jumping off point for some excursions in the area. Adam had sent along driving directions in google maps that included stops along the way to see waterfalls, museums, and other sites along the route which was very convenient -- so nice to be able to come and go and not be just one a 30 or 40 getting on and off the tour bus which we saw plenty of. Weather was actually really nice so road conditions were superb luckily. Stayed at Black Beach Suites just outside of Vik and it was really great, onsite bar and restaurant so we could wind down each day with a drink or two. We actually included Vik on our itinerary to get away from light pollution to see the Northern Lights but unfortunately it was cloudy the whole time we were there (apparently Vik is the rainiest spot in Iceland!) so saw none there. We went on 2 excursions while in Vik -- Ice Cave Tour and Snowmobile on the glacier. Both were freaking awesome, would recommend them to anyone wanting to get out and about in the Vik area.

Reykjavik -- After Vik we drove back to Reykjavik, this time on a little bit different course which included more places to stop and see the sites. Stayed at Hotel Borg which was centrally located to everything. Walked around and saw the sites including the famous church and road leading to it, finally saw the Northern Lights right from the harbor in Reykjavik so get to check that off the bucket list. Drove over to the Sky Lagoon on our last day to get one last thermal pool fix which was nice. Great way to calm down before flying back home.

Overall I cannot recommend Iceland and KimKim enough, especially our concierge Adam! He was in contact beforehand, helping us set up our packed itinerary so we got to see the maximum amount in our short time there and was available while we were there for the few things that came up (also, if your concierge is not available due to days off or hours they will put you in touch with others if needed). Just a great experience, will use KimKim on my next trip to Iceland or other places they can help and recommend them to anyone interested!

Hotel Reviews
Hótel Borg by Keahotels
Reykjavík

Nice location, walking distance to restaurants and sites in Reykjavik. Room itself was small and nothing special but clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Black Beach Suites
Vik I Myrdal

Very nice location close to Vik. Used as a jumping off point for excursions in the area, loved the onsite bar and restaurant and proximity to Black Beach. Room was very large which was nice as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Retreat at Blue Lagoon Iceland
Grindavik

First Class Luxury!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Mar 23, 2026

Many thanks for this beautiful, long, and detailed review! It’s very helpful!

The trip was greAt. THANK YOU
Costa Rica | Mar 12 - Mar 19, 2026

L
Linda L.
Newark, NJ | Reviewed on Mar 20, 2026
The trip was greAT. THANK YOU AGAIN FOR HELPING US PLAN IT AND FOR BEING ACCOMODATING WITH OUR CHANGE REQUESTS.
May I make a few suggestions for your next clients visiting Costa Rica, all concerning the activities.
1) The kayaking in Mangroves was great, however I did not bring my kayaking gloves as it was stated that we would have a fun pedal/paddle kayak. This was not the case- no pedaling.
2) On the waterfall hike you should specify closed toe water shoes. I could not swim close to...
Read more

The trip was greAT. THANK YOU AGAIN FOR HELPING US PLAN IT AND FOR BEING ACCOMODATING WITH OUR CHANGE REQUESTS.
May I make a few suggestions for your next clients visiting Costa Rica, all concerning the activities.
1) The kayaking in Mangroves was great, however I did not bring my kayaking gloves as it was stated that we would have a fun pedal/paddle kayak. This was not the case- no pedaling.
2) On the waterfall hike you should specify closed toe water shoes. I could not swim close to the waterfall bc of the many rocks. I was barely able to swim in the water downstream due to the rocks.
3) We were a 5 minute walk to the Manuel Antonio National Park for the last 4 days, but we did not know that you had to reserve a ticket for the park days prior to our desired entrance day. We were unable to secure entrance.
Thanks again,
Linda
P.S. Sorry for the typos and all caps where present

Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Mar 20, 2026

Hi Linda,
Thank you so much for your kind words. It truly means a lot to hear that you had a great trip. It was a pleasure helping you plan it, and I am especially glad we could accommodate your changes along the way.
I also really appreciate you taking the time to share these thoughtful suggestions. This kind of feedback is incredibly valuable and will be helpful to improve our services.
Thank you again for your trust and for traveling with us.
Warm regards,
Yuliana

Amazing trip to Spain
Spain | Mar 5 - Mar 13, 2026

J
Jeffrey L.
Belgium | Reviewed on Mar 20, 2026

Our trip was amazing. We loved all the hotels selected by the team, I doubt we could’ve discovered them on our own. The transfers were all so smooth and took away all the stress we would normally experience traveling with kids. Having all our activities and tickets purchased beforehand also left us free to just enjoy ourselves. We can’t wait to plan another KimKim trip!

Local specialist: Julia Reed
Julia
Julia Reed
Local specialist in kimkim HQ | Replied on Mar 22, 2026
Hi Jeffrey! I just read your kind and sincere review and wanted to say THANK YOU from my team and me! It means a lot to know that you loved the hotels and that they helped make your experience feel unique and special. We’re especially happy that the smooth transfers and pre-arranged activities allowed you to relax and fully enjoy your time together -- traveling with kids should feel fun and effortless, not stressful! 😊 Your feedback truly makes our day, and we’re so grateful you trusted us... Read more

Hi Jeffrey! I just read your kind and sincere review and wanted to say THANK YOU from my team and me! It means a lot to know that you loved the hotels and that they helped make your experience feel unique and special. We’re especially happy that the smooth transfers and pre-arranged activities allowed you to relax and fully enjoy your time together -- traveling with kids should feel fun and effortless, not stressful! 😊

Your feedback truly makes our day, and we’re so grateful you trusted us to help plan your journey. We can’t wait to work with you again on your next adventure and create another unforgettable experience. 🎉

All the best,
Julia

Thailands best 10 day experience
Thailand | Mar 10 - Mar 19, 2026

B
Brandon P.
Chicago, IL | Reviewed on Mar 20, 2026
We loved our time in Bangkok with Leena. She was fast paced and energized while showing us all the ins and outs of Bangkok. The elephant sanctuary was a beautiful experience and we loved seeing these beautiful animals up closed in an ethical manner Finally island hoping the Phi Phi islands was amazing end to a busy week and swimming around them topped it off. Read more

We loved our time in Bangkok with Leena. She was fast paced and energized while showing us all the ins and outs of Bangkok.

The elephant sanctuary was a beautiful experience and we loved seeing these beautiful animals up closed in an ethical manner

Finally island hoping the Phi Phi islands was amazing end to a busy week and swimming around them topped it off.

Hotel Review
Sunset Beach Resort
Phuket

We experienced issues when trying to get downtown to the beach. We had issues and ended up having to pay local transport multiple times even when at the shuttle stop.

Authenticity & Character
Location
Better shuttle services
Staff
Cleanliness & Comfort
Felt that the cleaning of rooms and shared spaces wasn’t done thoroughly. We had had in our bath tub. And garbage sat outside a room in the hallways all day and an animal had gotten into it.
Activity Review
Welcome to Bangkok!
Welcome to Bangkok!
Bangkok

I loved that this was a quick little trip after a long travel in. Leena was very insightful and also mindful that we had just traveled in.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandi Luvis
Sandi
Sandi Luvis
Local specialist in Thailand | Replied on Mar 26, 2026
Hi Brandon, Thank you for your feedback! We're so happy you enjoyed most of your trip. I'm really sorry to hear about the trouble at Sunset Beach Resort with getting to the beach downtown. It sounds frustrating to deal with those transport issues and having to pay for local options multiple times, even at the shuttle stop. We'll share this with the team so we can check on better options or give clearer info to other guests staying there in the future. We're so glad the rest of the journey... Read more

Hi Brandon,

Thank you for your feedback! We're so happy you enjoyed most of your trip.

I'm really sorry to hear about the trouble at Sunset Beach Resort with getting to the beach downtown. It sounds frustrating to deal with those transport issues and having to pay for local options multiple times, even at the shuttle stop. We'll share this with the team so we can check on better options or give clearer info to other guests staying there in the future.

We're so glad the rest of the journey was wonderful, especially your time with Leena in Bangkok.

Thank you again for telling us both the good and the not-so-good parts. It helps us improve!

We’d love to welcome you back to Thailand (or anywhere else in the world) soon!

Warmest regards,
Sandi

A wonderful trip to Finland
Finland | Mar 11 - Mar 16, 2026

R
Robert B.
Chicago, IL | Reviewed on Mar 20, 2026
We couldn't have asked for more from the service we received from Mooinka. She created a perfect trip for us which included fabulous events and wonderful places to stay. We were particularly impressed with our hosts in Inari who own the Lapin Tintti Eco-Cabin. Terri and Arto were fabulous hosts providing us with a wonderful place to stay and a terrific ice fishing experience. They treated us like family. We would love to go back and spend more time with them. Moonika was with us all... Read more

We couldn't have asked for more from the service we received from Mooinka. She created a perfect trip for us which included fabulous events and wonderful places to stay. We were particularly impressed with our hosts in Inari who own the Lapin Tintti Eco-Cabin. Terri and Arto were fabulous hosts providing us with a wonderful place to stay and a terrific ice fishing experience. They treated us like family. We would love to go back and spend more time with them. Moonika was with us all the way, checking with us daily and making minor adjustments when needed. We never felt we were on our own without support. This was our second trip planned by Kim Kim. Other travel agencies could learn from Kim Kim,. Moonika is a treasure. Thank you so much for a wonderful trip.

Hotel Reviews
LapinTintti Eco-Cabin
Inari

We were particularly impressed with our hosts in Inari who own the Lapin Tintti Eco-Cabin. Terri and Arto were fabulous hosts providing us with a wonderful place to stay and a terrific ice fishing experience. They treated us like family. We would love to go back and spend more time with them. This i a beautiful cabin in the woods. We cooked our meals, and sat on the deck being part of nature. This is one of the best places I have ever stay in. We had privacy in the solitude of Lan Land, viewing Northern Lights and enjoying nature.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fabian
Helsinki

A comfortable hotel with good service. The location was perfect for our short visit to Helsinki.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Glass-Roof Sleigh Ride and Traditional Winter Net Fishing
Private Glass-Roof Sleigh Ride and Traditional Winter Net Fishing
Inari

This is a must do event provided by our cabin hosts. Arto showed us traditional fishing which we participate in. We cooked what we caught on an open fire. What a joy this experience was.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Northern Lights Tour with Professional Photos
Northern Lights Tour with Professional Photos
Finland

Some what disappointing only because it was cloudy and the lights were had to find. Our driver did a good job in finding a spot where we were able to have a brief view.

Quality of Experience
Guides, Drivers and Staff
Transport
Reindeer Herders Wife Day
Reindeer Herders Wife Day
Inari

The event was hosted by a wonderful woman. We fed the rain deer, leaning about the Sami tradition of rain deer herding. We were invited into her home, met her family and participated in cooking a rain deer dinner. This was a great day with very nice people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sustainable Wilderness Husky Safari
Sustainable Wilderness Husky Safari
Inari

We have dog sledded in other counties. This was the best. The owners were impressive with their loving care of their dogs. They spent a lot of time with us showing us their home and their dogs and sharing their live style and culture,

Guides, Drivers and Staff
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Mar 20, 2026

Hello Bob,

Thank you so much for your kind words! I’m really happy to hear you had such a wonderful trip and that everything met your expectations. It means a lot that you felt supported throughout. I’ll be sure to pass your lovely feedback on to our partners as well. You’re always welcome back anytime.

All the best,
Moonika

Emerson was extremely knowledgeable and put t...
Finland | Mar 13 - Mar 19, 2026

D
Daniel P.
Miami, FL | Reviewed on Mar 20, 2026
Emerson was extremely knowledgeable and put together a fantastic trip based on our interests. I can highly recommend him! Read more

Emerson was extremely knowledgeable and put together a fantastic trip based on our interests. I can highly recommend him!

Hotel Reviews
Glass resort
Rovaniemi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Balder Luxury Lodge
Levi

The only missing element was that the hotel / rooms didn’t had a sauna.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kamp
Helsinki
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Mar 20, 2026

Thanks so much for your kind words — I really appreciate it!
It was a pleasure planning this trip with you, and I’m glad you had a great experience.

Hope to help you again in the future!

Exceeded Expectations!
Spain | Mar 8 - Mar 17, 2026

Becky
Becky K.
Minneapolis, MN, USA | Reviewed on Mar 19, 2026
We had an amazing experience working with KimKim and our travel consultant, Raquel, who planned our "Family Adventures Across Iberia: Lisbon, Porto & Madrid" trip. The itinerary met all of our criteria/needs perfectly and everything went exactly as planned. I was so grateful to be able to fully experience the trip with my family instead of worrying about booking/planning every detail. They exceeded all expectations and highly recommend! Read more

We had an amazing experience working with KimKim and our travel consultant, Raquel, who planned our "Family Adventures Across Iberia: Lisbon, Porto & Madrid" trip. The itinerary met all of our criteria/needs perfectly and everything went exactly as planned. I was so grateful to be able to fully experience the trip with my family instead of worrying about booking/planning every detail. They exceeded all expectations and highly recommend!

Hotel Reviews
Hotel Meninas
Madrid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pur Oporto Boutique Hotel by Actahotels
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
PortoBay Marquês
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
An Excursion to Toledo by Train, Guided Walk for Families
An Excursion to Toledo by Train, Guided Walk for Families
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Walking Madrid’s Old Town
Walking Madrid’s Old Town
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Douro Valley Highlights: Wine, Olive Oil & River Cruise
Douro Valley Highlights: Wine, Olive Oil & River Cruise
Porto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
E-Bike Experience Through Historic Porto
E-Bike Experience Through Historic Porto
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Foodie Experience in Porto
Foodie Experience in Porto
Porto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Sintra & Cascais:  Palaces, Cliffs & Coastline
Exploring Sintra & Cascais: Palaces, Cliffs & Coastline
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Lisbon by Electric Tuk-Tuk
Explore Lisbon by Electric Tuk-Tuk
Spain
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Mar 24, 2026

Hola Becky! Thank you so much for taking the time to share the feedback of your trip to Portugal & Spain! Delighted to know that you and your family had a great time and that the trip exceeded your expectations😊 It was a pleasure creating this experience for you and hopefully, we get in touch again for future adventures. All the best, Raquel

Loved
Norway | Jan 7 - Jan 18, 2026

D
Daniel P.
Brazil | Reviewed on Mar 19, 2026

It took me a little long to write, but all i have to say are nice things. Helpful, good planers, problem solvers...all perfect on our trip. Tks!!

Local specialist: Krista Muuk
Krista
Krista Muuk
Local specialist in Kristiansand | Replied on Mar 23, 2026

Hi Daniel! Thank you so much for your kind words! We’re thrilled to hear you had a great experience and appreciated our planning and support. It was a pleasure helping make your trip smooth and memorable! Best, Krista

Patagonia Experience
Patagonia | Mar 5 - Mar 16, 2026

Stefani
Stefani C.
Dallas, TX | Reviewed on Mar 19, 2026
Erin helped me plan an amazing trip to the Patagonia in March. There were a lot of detail and plan changes and she was wonderful through all of it. She got everything down that I wanted to do and I'm grateful the weather of the region was kind enough to cooperate so I got to go everywhere we planned.
She helped me with finding local flights and what airlines were the best to help me get around the region. Everything went smoothly. The Patagonia region is stunning and the wildlife incredible...
Read more

Erin helped me plan an amazing trip to the Patagonia in March. There were a lot of detail and plan changes and she was wonderful through all of it. She got everything down that I wanted to do and I'm grateful the weather of the region was kind enough to cooperate so I got to go everywhere we planned.
She helped me with finding local flights and what airlines were the best to help me get around the region. Everything went smoothly. The Patagonia region is stunning and the wildlife incredible and I'm so happy she was able to put this plan together for me, especially since it was a spur of the moment notion for me and hadn't done much research on it. Her knowledge of the entire area is invaluable. Thanks so much, Erin!

Hotel Review
Best Western Patagonia / Hotel Borde Glaciar
Puerto Natales

This was my favorite hotel of my stay. It was quiet, comfortable, and had a great view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Whale Watching at the Francisco Coloane Marine Park + Visit Impressive Remote Glaciers
Whale Watching at the Francisco Coloane Marine Park + Visit Impressive Remote Glaciers
Punta Arenas

Guides were great, know a lot about the wildlife in the region and were good at finding the whales! Took us up to a glacier, saw a couple waterfalls on the way and the scenery was just gorgeous!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to a Patagonian Estancia
Day Trip to a Patagonian Estancia
Patagonia

I loved everything about this day. The ride, the scenery, the lunch, the guides, the sheep experience. All wonderful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fun boat ride!
Trekking "Miradores" - Guided Day Hikes in Torres del Paine
Trekking "Miradores" - Guided Day Hikes in Torres del Paine
Patagonia

3 different hikes all of varying difficulty with different scenery. Our guide was incredibly knowledgable about the area and was just a joy to be around. I had such a wonderful time on these hikes.

Quality of Experience
Guides, Drivers and Staff
Transport
Kayak Lago & Rio Grey
Kayak Lago & Rio Grey
Patagonia

One of my favorite activities and my guides were absolutely wonderful! I had so much fun on this trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Mar 31, 2026

Stefani!

I really enjoyed looking through your photos, thank you for sharing those 🙂.

I am just thrilled that you had such a wonderful time on your trip with us, looking back what we planned was such a perfect balance of activities, and it looks like overall you had pretty cooperative weather to top it off.

Planning with you was lovely, when you decide to come back we will be happy to be your link!

All the best,
Erin

Seamless planning and booking, but on site experience can be improved
Patagonia | Mar 1 - Mar 13, 2026

Maowy
Maowy F.
San Jose, CA | Reviewed on Mar 19, 2026
Planning and booking the trip was seamless. Erin was attentive, responsive, flexible and accommodating. Her efficiency and knowledge, was the main reason why we chose to book with Dittmar Adventures for our trip. The trip was smooth and our local representative was responsive on WhatsApp when we had questions. I would just like to make some suggestions to elevate the overall experience. 1. When we requested a pre-travel conference with our local representative, we were directed to a... Read more

Planning and booking the trip was seamless. Erin was attentive, responsive, flexible and accommodating. Her efficiency and knowledge, was the main reason why we chose to book with Dittmar Adventures for our trip. The trip was smooth and our local representative was responsive on WhatsApp when we had questions. I would just like to make some suggestions to elevate the overall experience.

1. When we requested a pre-travel conference with our local representative, we were directed to a booking site to make an appointment , but all the options were during hours when we were at work, We would have appreciated it if there was more flexibility in scheduling a short meeting.
2. When we arrived in Santiago, Chile, it would be a good gesture to send a message of welcome and to make sure that everything was in order.
3. When we arrived in Puerto Natales, where Dittmar had an office, we would have appreciated a check in or an in-person welcome.
4. We had an early bus ride to cross the border to Argentina. Dittmar should have anticipated that there would be a need for a transfer service given that we are a group of 6 with check in baggage, and that cabs/Uber may not be available in that small town that early. We are grateful that they were able to provide this when we asked for one (for a fee plus processing charges) but the driver was given the wrong hotel, so we were picked up late and had to rush to the station. (Good thing that we knew the driver, Malvio, from the previous days, and he made sure we were able to check in and board the bus. Thank you Malvio!)
5. Consider providing water for the guests during those long days in Torres del Paine National Park.
6. There seems to have been an issue with the KimKim app since the itinerary entry on our day in El Calafate had mixed instructions (meant for 2 different groups of travelers). This led to confusion and need for clarification.

Activity Review
Day Trip to a Patagonian Estancia
Day Trip to a Patagonian Estancia
Patagonia

Highly recommend this activity. The location of the Estancia by the fjord was breathtaking. Our whole group enjoyed the trail ride - on well-behaved and beautiful white horses. The roasted lamb lunch was first rate! Herding dogs put in a good show and we were able to witness sheep being sheared. The staff was attentive, pleasant, fun and helpful. Special shout out to Carla,, our guide - she was very informative and made sure we were well taken cared of.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Mar 23, 2026
Maowy, Thank you so much for taking the time to share such a detailed review of your recent journey with us. We truly appreciate your kind words regarding the planning process and are so glad to hear that our team's responsiveness and local knowledge made the booking experience seamless for you. We are also thankful for these specific on-the-ground suggestions and as mentioned in our internal conversations I've already had discussion with my team on how to incorporate your suggestions.... Read more

Maowy,

Thank you so much for taking the time to share such a detailed review of your recent journey with us. We truly appreciate your kind words regarding the planning process and are so glad to hear that our team's responsiveness and local knowledge made the booking experience seamless for you.

We are also thankful for these specific on-the-ground suggestions and as mentioned in our internal conversations I've already had discussion with my team on how to incorporate your suggestions. Feedback like yours is exactly how we continue to elevate our services.

We love Don Malvio! We are so glad that you enjoyed his company and that he was a key support, we have also passed your gratitude along to him.

Above all, we hope you returned home with incredible memories of the landscapes and culture of Chile and Argentina. It was a pleasure hosting your group of six, and we would love the opportunity to welcome you back to Patagonia in the future.

Warm regards,
Erin

Bruno was incredible in planning this trip an...
Brazil | Feb 11 - Mar 1, 2026

Cari
Cari P.
Canada | Reviewed on Mar 19, 2026
Bruno was incredible in planning this trip and helping me along the way. Honestly, he went above and beyond for me. He checked me in for all my flights, when I couldn't access wifi. My trip ended up being a solo trip and Bruno accommodated everything. The destinations chosen were superb, the airport transports were seamless, and the experience was incredible. I had the best guides on every part of the adventure, and they were so kind and offered excellent advice and were so very ... Read more

Bruno was incredible in planning this trip and helping me along the way. Honestly, he went above and beyond for me. He checked me in for all my flights, when I couldn't access wifi. My trip ended up being a solo trip and Bruno accommodated everything. The destinations chosen were superb, the airport transports were seamless, and the experience was incredible. I had the best guides on every part of the adventure, and they were so kind and offered excellent advice and were so very knowledgeable about the country. I just cant say enough about Bruno and the entire Kim Kim team.....
I was so nervous to make a payment to a company without speaking to anyone, but Bruno offered me security and many options to ease my fears. I have already planned my next adventure with KimKim..... I would highly recommend Bruno and Kim Kim for any trip planning. I will never forget this trip. It has truly been a hight light of my travelling adventures, and I have travelled all around the world.

Hotel Reviews
Vivaz Cataratas Hotel Resort
Foz do Iguaçu

Beautiful accommodations. Very nice accommodations. Bed was super comfortable, and air condition was great. Food was amazing, and staff were so attentive

Authenticity & Character
Very kid friendly. The laughter of the children was magical
Location
close to everything
Staff
Carried all my luggage to my room and set it up
Cleanliness & Comfort
I would highly recommend this hotel, especially if you have children. It was so much fun for the kids, and the adults alike
Pousada Aguapé
Aquidauana

This was truly the highlight of my trip. The lodge was incredible. So organized with activities, and such a variety of activites. The animals around the lodge will melt your heart. I could have stayed a month at this lodge......The food was incredible

Authenticity & Character
The activities, and the staff
Location
The animals and birds
Staff
Everyone was so sweet, and so accommodating to individual needs. If I wanted to sleep in, then they came later in the day to make up the room
Cleanliness & Comfort
Bahamas Suíte Hotel
Campo Grande

The only issue I had with this accommodation was that the AC wasn't working, and there is no staff after hours to fix it

Authenticity & Character
Air Conditioning. Staff should turn on the AC before guest arrive
Location
close to a wonderful supermarket for last minute essentials
Staff
Front desk helped me set up facial recognition to allow entry to the building after hours
Cleanliness & Comfort
Amazon Tupana Lodge
Manaus

Beautiful lodge...... Food was very basic, but I wasn't there for the food. The scenery was incredible

Authenticity & Character
Truly a one of a kind experience
Location
The Amazon, what more can you say
Staff
Very attentive to each and every guests likes and dislikes
Cleanliness & Comfort
Hotel Adrianópolis All Suites
Street Salvador, 195

Fabulous bed, and fabulous air conditioning

Authenticity & Character
I would have loved to stay longer here.
Location
Great location for an overnight to leave early in the morning
Staff
Cleanliness & Comfort
The beds
Miramar Hotel by Windsor
Rio de Janeiro

The pool and the room were wonderful. The bed was sensational

Authenticity & Character
It was in a very safe area and offered upscale eating options
Location
Staff
Very helpful about local activities
Cleanliness & Comfort
Rooms were comfortable and quiet, even tho it was in the heart of Coppocbanna
Activity Reviews
Macuco Safari
Macuco Safari
Foz do Iguaçu

Amazing experience, Be prepared to get wet, which is a lovely experience in the heat

Quality of Experience
Guides, Drivers and Staff
Transport
A visit to Foz de Iguacu Falls / Brazilian Side
A visit to Foz de Iguacu Falls / Brazilian Side
Foz do Iguaçu

I was somewhat reluctant to go and see the falls, because I thought it would be like Niagara Falls. Well I was astonished about how different it was. These falls are surreal. You can not describe them. There is simply no comparison to Niagara falls. You must see these falls from both the Brazilian side and the Argentinian side to experience their grandeur

Quality of Experience
Guides, Drivers and Staff
Jeep Tour Favela
Jeep Tour Favela
Rio de Janeiro

Incredible experience. I saw first hand about the Favela s and the drug and gun culture. I wasn't at all afraid. It is a highly functioning society, and everyone cares for each other. You must take off your sunglasses when entering as they they are worried about cameras taking pictures and reporting to the police. You also are not allowed to take pictures in the Favela. At our resting point, we danced to the carnival music, and had fabulous views of the city. There is a lot of walking up steep hills, so you need to be in good shape physically.

Quality of Experience
I would like to have seen more of the Favela
Guides, Drivers and Staff
Transport
Sugarloaf Mountain & Old Town Tour
Sugarloaf Mountain & Old Town Tour
Rio de Janeiro

Spectacular experience. Make sure you wear comfortable clothing and running shoe.......

Quality of Experience
Guides, Drivers and Staff
Very friendly and very knowledgeable
Transport
Half day Tour in Rio 6h
Half day Tour in Rio 6h
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Mar 19, 2026

Cari,
Thank you so much for your review. I’m so glad you enjoyed your trip. I really appreciate your trust. All the best to you and your family, and I’m always here to help if you need anything.

Terrific Experience in Guatemala!
Guatemala | Mar 7 - Mar 14, 2026

Daniel
Daniel J.
Dallas, TX | Reviewed on Mar 19, 2026
We had a great time in Guatemala and could not have had better support from Carino Sotelo (as well as Catherine and the other fine staff members at Columbus Travel in Antigua). Carino’s communication was consistently clear, timely, and useful. She was extremely gracious, and we now consider her to be a friend. Specific things done for us include: 1) A detailed spreadsheet showing time, guide name, activity details, and helpful suggestions for each activity. It addressed every... Read more

We had a great time in Guatemala and could not have had better support from Carino Sotelo (as well as Catherine and the other fine staff members at Columbus Travel in Antigua). Carino’s communication was consistently clear, timely, and useful. She was extremely gracious, and we now consider her to be a friend.

Specific things done for us include:

1) A detailed spreadsheet showing time, guide name, activity details, and helpful suggestions for each activity. It addressed every question we could possibly have had prior to the trip.
2) An actively managed WhatsApp chat that we used daily. Columbus Travel responded within seconds after each of our chat updates - regardless of time of day.
3) An impromptu offer to join the Columbus Travel team in making a sawdust rug on the street before a Sunday Lenten procession. It was great fun.
4) An informative group discussion with their full team on the Mayan calendar - made at our request.
5) A welcome gift of our favorite drinks and snacks upon arrival.

I am pleased to note that all of our activities, hotel stays, and transports went off without a hitch. We give Columbus Travel an unqualified 5-star review. Well done by KimKim to partner with Columbus Travel in Guatemala!

Hotel Reviews
Posada de Don Rodrigo Panajachel
Panajachel

I stayed at Posada de Don Rodrigo Panajachel while visiting Lake Atitlán. The hotel's location next to what seemed like a farm with poultry and industrial noise made it quite noisy, as we had to leave the windows open to keep the room cool. Customer service was not as good as at other places we stayed at, which was a bit disappointing.

Hotel Posada de Don Rodrigo
Antigua

I stayed at Hotel Posada de Don Rodrigo during my trip to Guatemala, and it was a fantastic experience. The hotel itself was charming, fitting beautifully with the Colonial feel of Antigua. The location was perfect for exploring the area, and the views of the Volcanoes added a lovely backdrop. The food at the hotel was great, and overall, it was a very pleasant stay.

Activity Reviews
Villages Around Lake Atitlán by Boat (Small Group Service)
Villages Around Lake Atitlán by Boat (Small Group Service)
Guatemala

Taking a boat tour to the villages around Lake Atitlán was an interesting experience. Each village had its own unique charm, such as the chocolate and coffee villages. While we didn't find every stop compelling, it was a great way to see different parts of the lake and appreciate its cultural diversity. Expect a bumpy ride!

Kayaking in Lake Atitlán
Kayaking in Lake Atitlán
Guatemala

Kayaking in Lake Atitlán was one of the highlights of my trip. The lake's beauty is unparalleled, and paddling through its serene waters offered both relaxation and stunning views. It was a very enjoyable experience and a perfect way to spend a day at Lake Atitlán.

Local specialist: Cariño Sotelo

Melvin did a fantastic job arranging the best...
Kenya | Feb 21 - Mar 5, 2026

Judy
Judy J.
Los Angeles, CA | Reviewed on Mar 19, 2026
Melvin did a fantastic job arranging the best East Africa safari experience. Our private drivers, John in Kenya and Kaka and Jambo in Tanzania were perfect! They were always on time, and the best at knowing where to spot wildlife and birds. They were extremely knowledgeable about the game reserves we were driving through and habits of the wildlife living there. It was so nice to have the same drivers and vehicle throughout our time in Kenya & Tanzania. In both countries, we saw many... Read more

Melvin did a fantastic job arranging the best East Africa safari experience.

Our private drivers, John in Kenya and Kaka and Jambo in Tanzania were perfect! They were always on time, and the best at knowing where to spot wildlife and birds. They were extremely knowledgeable about the game reserves we were driving through and habits of the wildlife living there. It was so nice to have the same drivers and vehicle throughout our time in Kenya & Tanzania.

In both countries, we saw many game drive vehicles with 6-8 people all trying to get a view of the animals and not looking very happy, it made us appreciate even more the wisdom in having a private driver/vehicle. We stopped when we spotted animals of interest to us, as well as always having the best view!!

In Kenya, we spent two nights each at three game drive locations in Kenya - Nairobi National Park, Lake Nakuru National Park - Sarova Lion Hill Game Lodge and Maasai Mara - Sarova Mara Game Camp. We especially wanted to thank Duncan, Nelson, Nicholas, Ole Mule and Caroline (Chela) at the Sarova Mara Game Camp. Caroline was our private hostess who made sure we were taken care of!

In Tanzania, we spent two nights each at Serengeti National Park - Kubu Kubu Tented Lodge
and Ngorongoro - Kitela Lodge

Our trip coordinator for both Kenya and Tanzania, Caroline Silole was a life-saver! She not only kept in touch with us throughout our time, but when our flight from Nairobi to Dubai was canceled due to the Middle East unrest, she was fantastic in arranging new flights. I don't know what we would have done without her!!

Hotel Reviews
Mizingani Sea front Hotel
Zanzibar

The best thing about this hotel was it's location next to Stone Town. The breakfast was pretty good with a nice selection of choices. The bed was not as comfortable as I would have liked and the room was not as nice as I expected compared to what was shown on their website. Our room was on the first floor, by the pool, so perhaps rooms on the upper floor were nicer. My husband had a fish dish that made him ill.

Authenticity & Character
The hotel had a nice middle-east vibe.
Location
On the waterfront next to Stone Town!
Staff
Cleanliness & Comfort
We had no shampoo in the shower.
Kitela Lodge
Karatu

After you turn off the highway, you drive along a dirt road for at least a mile before turning down a side road and ending up in paradise! The cottages are spacious with views over the coffee plantation and grounds. When we arrived, we were greeted with a variety of drinks to try as well as small snacks. The bed was extra king sized and very comfortable. The room was large with a fireplace and separate seating area. There was also seating on the outside deck where you could enjoy a relaxing evening soaking up the atmosphere! The large bathroom had a footed tub as well as a walk-in shower and separate toilet space. The food was delicious and the staff were very attentive! For their turn-down service, they will include a hot water bottle to warm your bed on chilly nights!

Authenticity & Character
They displayed local artist work.
Location
Off the beaten path - feels like your own slice of paradise!
Staff
The staff was very attentive.
Cleanliness & Comfort
The whole cottage was very comfortable - we hated to leave...
Kubu Kubu Tented Lodge

We spent two nights in this unique location in Tanzania. Each tented lodge overlooks the Serengeti National Park and the abundance of wildlife that is displayed before your lodge is amazing! The room was large and the bed comfortable. The food was delicious. For the days we were on a game drive, they had lunch boxes available for you to pick out food you'd like to take on your drive for the missed meal.

Authenticity & Character
Location
The Serengeti plain is literally at your doorstep!
Staff
Special call out to Alex, Nuru and Linda. My husband loved their baked beans and the chef was happy to share their recipe!
Cleanliness & Comfort
Sarova Mara Game Camp

We had a VIP tent with our own lounge access and hostess, Caroline (Chela) to make sure we were well taken care of. Our tent was located on the edge of the property, with the game reserve right outside our door. The Masai who were employed at the game camp one evening performed the jumping dance and explained the significance - how cool was that!! The food was delicious with many choices.

Authenticity & Character
These tents were glam camping at it's finest! The bed was comfortable and the room was large with a separate dressing area and large bathroom with a huge walk-in shower and separate tub area. Double sink vanity and separate toilet room.
Location
Our tent was located at the edge of the game camp, with the game reserve right outside our door (separated by an electric fence for safety).
Staff
Special call out to Duncan, Nelson, Nicholas, Ole Mule and Caroline (Chela), who helped make our stay so special.
Cleanliness & Comfort
There was a front porch where we could watch the sunset and have dinner while watching for wildlife!
Sarova Lion Hill Hotel
Nairobi

This location had cute cottages with space on the front stoop to sit and watch the sunset. Quiet and relaxing! The food was delicious and they offered vegetarian options as well as meat choices. Hotel staff was friendly and helpful, especially those in the restaurant.

Authenticity & Character
As a resort hotel, it offered a chance to highlight Kenyan art and culture.
Location
The hotel was located in the Lake Nakuru National Park so was very convenient for game drives.
Staff
Restaurant staff in particular always greeted us with a smile and warm hello. We did an early morning game drive, and the staff at dinner commented that we hadn't been there for breakfast!
Cleanliness & Comfort
The rooms were comfortable though a little small. The bed was comfortable and included mosquito netting that the staff prepared each evening for us. The bathroom was small and the second morning we didn't have hot water.
Skynest Residences by CityBlue
Nairobi

We stayed in this hotel when we first arrived in Nairobi. The room was large and included a small kitchen space. The bed was fairly comfortable and the bathroom had a nice walk-in shower with plenty of hot water and water pressure. The buffet breakfast was ok - this was our first introduction to Kenyan pastry/food, and it fell far short of our expectation. I don't recall they had yogurt or much in the way of sliced cheese and meats the first morning - I believe they added some the second morning of our stay. They did have someone cooking eggs to order. The noise level during the night from outside casino/bars was outrageous. We were on the 11th floor but it was still so loud, ear plugs/white noise machine didn't help. The loud music/DJ went from roughly 9:00 pm until 5:00 AM the next day and was repeated Sat and Sun nights. The hotel front desk said this only happened on the weekend, and they had asked the casino to lower the noise level but they were ignored. The hotel had a fairly decent restaurant where we ate dinner.

Authenticity & Character
This was a hotel for guests who were staying longer term.
Location
The location was ok, but a bit disconcerting that when you arrive at the hotel, there is a locked driveway with guards. We didn't feel safe to walk around the neighborhood.
Staff
Hotel staff was polite.
Cleanliness & Comfort
Activity Reviews
 Stone Town  Tour
Stone Town Tour
Tanzania

Nice tour where you explore the alleyways of Stone town. You really can't experience this area without a guide navigating the different narrow streets.

Quality of Experience
Guides, Drivers and Staff
Our guide was very knowledgeable about the area.
Transport
We weren't transported anywhere as our hotel was located right next to Stone town - we walked!
Full Day Safari Experience at Ngorongoro
Full Day Safari Experience at Ngorongoro
Tanzania

We had our closest encounters with zebra and elephants here.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lake Manyara Cultural Experience and biking Safari
Lake Manyara Cultural Experience and biking Safari
Tanzania

This experience gave us a chance to get to meet and see the people in that part of Lake Manyara.

Quality of Experience
Nice opportunity to walk among the community and get an idea of how the people live their lives.
Guides, Drivers and Staff
The guide was from that area and knew all about the crops and improvements being made.
Transport
Bikes can be fun...
Full Day Safari Experience at Serengeti National Park
Full Day Safari Experience at Serengeti National Park
Tanzania

Another outstanding game drive in Tanzania!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Evening Game Drive
Evening Game Drive
Tanzania

Another amazing game drive - each one is worth going on!

Quality of Experience
Really, every game drive we did was amazing!
Guides, Drivers and Staff
Our guide and driver were so much fun and made the drives we went on with them even better!
Transport
Full Day Safari at the Maasai Mara
Full Day Safari at the Maasai Mara
Kenya

We met our Tanzania driver and guide at the air strip and were quickly on our way to seeing the wildlife on the Serengeti!

Quality of Experience
The Maasai Mara is quite different from the game reserves in Kenya so you end up seeing wildlife that you didn't experience before.
Food
The food was quite delicious!
Guides, Drivers and Staff
Kaka and Jombo were an outstanding guide and driver brother combo! Very knowledgeable about the wildlife and where best to find them!
Transport
Having this be a private tour with just the driver/guide and ourselves is the only way to go!
Evening  Game Drive at the Maasai Mara
Evening Game Drive at the Maasai Mara
Kenya

During this drive, we've now moved into the more plains part of Kenya and an opportunity to see even more wildlife!!

Quality of Experience
Food
the food in general was very good
Guides, Drivers and Staff
Transport
Full Day Game Drive at Lake Nakuru National Park
Full Day Game Drive at Lake Nakuru National Park
Kenya

Early morning full day game drive was great! Yes it's a long day, but the resort packs breakfast and lunch for you as you're going quite a distance from your lodging. This was such a fun day looking and finding wildlife!!

Quality of Experience
The animals on the game reserve can be widely spread out so you need a full day to explore the different areas they could be located!
Guides, Drivers and Staff
Again, our guide/driver John knew just where to go to find wildlife!
Transport
The ability to have the roof raised on your vehicle in order to have unobstructed views is the best!
Afternoon Boat Cruise on Lake Nakuru
Afternoon Boat Cruise on Lake Nakuru
Nakuru

We were the only two passengers for this tour. It's pretty amazing as this tour company is the only ones allowed on Lake Nakuru. We had a smooth cruise from one side of the lake to the other, with a delicious lunch provided. When we reached the other side we switched to a small boat so we could get closer to where the pelicans and flamingoes were.

Quality of Experience
Our guide on the boat was Masai
Food
The tour did an excellent job providing farm to table fresh food!
Guides, Drivers and Staff
Very knowledgeable guide on the boat
Transport
The boat had comfortable swivel bucket type seats with open sides so you had a clear view of the lake.
Evening  Game Drive at Lake Nakuru National Park
Evening Game Drive at Lake Nakuru National Park
Kenya

This was really an afternoon game drive as the park doesn't allow vehicles after 6:00 pm. That being said, this was a great drive to see wildlife that was closer to our resort.

Quality of Experience
Always new animals/birds to see!
Guides, Drivers and Staff
Our guide/driver John was the best!
Transport
John knew just which trails to follow to find wildlife!
Encounters with Giants: A Day at the Nairobi Giraffe Centre
Encounters with Giants: A Day at the Nairobi Giraffe Centre
Nairobi

This was really a 20 min stop max and was on the way back to our hotel so why not stop.

Game drive in Nairobi National Park
Game drive in Nairobi National Park
Nairobi

This was our first introduction to the wildlife we'd be seeing in Kenya! Nairobi National Park is much smaller than the other parks in Kenya, so there is a greater opportunity to see wildlife up close.

Quality of Experience
Closeup view of giraffes and a lion our first full day in Kenya was outstanding!
Guides, Drivers and Staff
Our guide/driver, John was fantastic! He was so knowledgeable about the wildlife and their habits. He was also a bird enthusiast and was happy to point out birds we had never seen before!
Transport
Surprisingly, the safari Land Cruiser's are pretty comfortable. The ability to have the roof raised in order to stand and get better shots of the wildlife was key to our experience.
Relax at leisure
Relax at leisure
Nairobi

Since we arrived late in the evening, this "experience" didn't pertain to us.

Quality of Experience
N/A
Guides, Drivers and Staff
Our game drive guide, John, and trip coordinator, Caroline, met us at the airport and drove us to the hotel. Caroline accompanied us to our room to make sure we were properly settled in!
Transport
It was great to be met at the airport with the vehicle we'd been exploring Kenya in for the next week!
Local specialist: Melvin Mapetla
Melvin
Melvin Mapetla
Local specialist in East Africa | Replied on Mar 19, 2026

Thank you so much for this, it truly means a lot. I’m really glad everything came together the way it did and that you had such a memorable experience across both Kenya and Tanzania.

John, Kaka, Jambo, and Caroline will be so happy to hear your kind words, I’ll be sure to pass them along. I’m especially pleased Caroline was able to step in and support you during the flight disruption, that kind of care on the ground is exactly what we aim for.

It was an absolute pleasure planning this with you, and I’m so grateful you chose us for such a special trip.

Karibu tena

Thailand and more
Thailand | Feb 2 - Feb 17, 2026

Cheryl
Cheryl W.
Seattle, WA | Reviewed on Mar 18, 2026
We had a wonderful time on our trip to Thailand, Cambodia and Viet Nam, arranged with the excellent help of Bella. It would truly be difficult to say which we liked best, however, Chang Mai was a highlight and we do not need to do PhuKet again, which was a place I was set on :-) I will say it was a learning experience and there are events I would hold firm on which perhaps could have been done differently. However, Bella went over each detail with us and we were in agreement on all. ... Read more

We had a wonderful time on our trip to Thailand, Cambodia and Viet Nam, arranged with the excellent help of Bella. It would truly be difficult to say which we liked best, however, Chang Mai was a highlight and we do not need to do PhuKet again, which was a place I was set on :-)

I will say it was a learning experience and there are events I would hold firm on which perhaps could have been done differently. However, Bella went over each detail with us and we were in agreement on all.

I highly recommend KimKim travel and will certainly use them again.

Hotel Reviews
Athena Cruise
Ha Long Bay

State rooms are incredibly tight. Staff incredibly friendly and accomodating. Good food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MK Premier Boutique

I'm giving this a four star only because I know we came in on the eve of the New Year. We did not like the location. The lobby rugs were not vacuumed well. The rooms were spit shine clean. The bar restaurant was fun but touted a view of the city. There was not. I would not stay here again and it would receive a 3 star review in a different season.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Saem Siem Reap Hotel
Siem Reap

We liked this hotel. Very friendly staff. Good breakfast and good dinner, although the dining room is a bit institutional. Location excellent for connection with Tuk Tuk taxi and our guide for the day. Four star only because I likely would not choose it if I wanted to walk anywhere in the evenings.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Katathani Phuket Beach Resort
Phuket

Oh my goodness! What a luxurious escape this was. We did nothing for our three nights here besides sit by the pool and eat a the variety of restaurants they have in the resort. The only restaurant that was a big disappointment in menu and service was the one they tout a lot which is close to the ocean and has an ocean view. Seafood options for a seafood menu were minimal. We were told no reservations were required. They clearly were. Waiters were a bit harried and unfriendly, which was very unusual for this resort.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Buri Sriping Riverside Resort & Spa
Chiang Mai

Loved this hotel. The only thing I have to say is that it's perhaps a bit out of the city to afford walkability. The restaurant needs updating and brightening, but the food and service was very good. There is construction noise across the river which of course is loud if you are trying to relax by the pool. But, it was a favored on this trip. Employees were so nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silom Serene Hotel
Bangkok

We really appreciated the location of this hotel. Very Clean. We do prefer a room with a dedicated shower over a tub as we never use tubs in hotels. The staff really did not have a person who spoke English well which made it a little difficult to communicate needs for restaurants, taxi service, massage places, etc. They were all very friendly. Excellent included breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Bella Saung
Bella
Bella Saung
Local specialist in Thailand | Replied on Mar 19, 2026
Hi Cheryl Thank you so much for your lovely message and It really made me happy! I’m so pleasure to hear you had such a great time across Thailand, Cambodia, and Vietnam — and that Chiang Mai was a highlight!
It’s always interesting how each place feels different, and I really appreciate you sharing your honest thoughts and also your provided details review about hotels which are so valuable feedbacks to us! It was such a pleasure planning this trip with you, and I am still remember we have...
Read more

Hi Cheryl

Thank you so much for your lovely message and It really made me happy! I’m so pleasure to hear you had such a great time across Thailand, Cambodia, and Vietnam — and that Chiang Mai was a highlight!
It’s always interesting how each place feels different, and I really appreciate you sharing your honest thoughts and also your provided details review about hotels which are so valuable feedbacks to us! It was such a pleasure planning this trip with you, and I am still remember we have been keep in touch a long the trip throughout the whole process. Thank you again for your kind recommendation and it truly means a lot. I’d love to help you plan your next adventure anytime.

Warm wishes,
Bella

Most awesome trip i have done.
Chile | Feb 21 - Mar 12, 2026

Martine
Martine B.
Canada | Reviewed on Mar 18, 2026
Angel made an amazing trip for me. Everything was fine tune. I was travelling alone and during all the trip i knew they were there to help in case of problem. We chatted everyday to make sure everything was ok for the next day. I have travelled a bit since quite a few years and honestly never had such a good service.
That was a stunning team . I highly recommand them !!!
This trip was the most amazing trip i have done up till now . Thanks everyone !
Read more

Angel made an amazing trip for me. Everything was fine tune. I was travelling alone and during all the trip i knew they were there to help in case of problem. We chatted everyday to make sure everything was ok for the next day. I have travelled a bit since quite a few years and honestly never had such a good service.
That was a stunning team . I highly recommand them !!!
This trip was the most amazing trip i have done up till now . Thanks everyone !

Hotel Reviews
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

WOW !!! Very beautiful view and the place looks incredible. lots of amenuities and very very comfy. i really did enjoy my stay there. I would highly recommand.

Authenticity & Character
Stunning place.
Location
Close to the center and just on the lake.
Staff
Cleanliness & Comfort
Just perfect
Hotel Lago Grey
Torres del Paine

AMAZING VIEW from that place but not necesseraly from your room. Very nice place with the hotel and the view from outside is outstanding. But, my room, would have need some love. Floor was broken. At that price, you expect it to be perfect. I've seen some 3 stars hotel better than that. But, once again, the view cannot be beat but at the end...it end up being expensive.

Authenticity & Character
The entry looks great, the restaurant also. But my room was just not consider as a 3 star hotel at that price.
Location
Staff
They did a great job.
Cleanliness & Comfort
Very clean but needed some reparations, They could have something amazing if someone would manage to fix things where needed.
Hotel Vendaval
Puerto Natales

Nice place but missing ascensor . Honestly these guys bringing the luggage through the stairs are doing an amazing work. Rooms are ok. Clean, comfy but with no extra. Good place to sleep. Very quiet and calm. Nice location close to lots of restaurants and store.

Authenticity & Character
Nothing to complain. But no extra there. Rooms for sleeping . Perfect for that purpose.
Location
Staff
Cleanliness & Comfort
I repeat. Kind of basic in some way but still very comfy and quiet.
Hotel Alma Sur
Punta Arenas

Very nice place. Looks very good with the woods everywhere. Feels like home. Very nice staff. Cozy, warm and very comfy.

Authenticity & Character
Looks very authentic with the wood and the furniture. Looks like a cozy place to relax.
Location
Staff
They are really helping. Restaurant is very good too.
Cleanliness & Comfort
Very clean and comfy. Fabulous place to stay.
Hotel La Casa de Don Tomás
San Pedro de Atacama

people there were awesome. The place in itself is very nice. Nice places to relax, AMAZING food. Very clean. They offer filtered water . I loved that place.

Authenticity & Character
Very respectful of environment. The place looks very amazing in the middle of the desert. loved it
Location
Staff
Cleanliness & Comfort
Kind of little house very comfy. No AC but we can still find a way to be comfy.
45 by Director
Santiago

I did love this hotel. Clean , quiet and nice place. Food at the restaurant was really good. Great service. Good location. I was really happy with this hotel. i would recommand.

Authenticity & Character
Location
Very quiet place, feels safe , restaurant very close.
Staff
They were very nice and seems happy to help when needed.
Cleanliness & Comfort
Clean, comfy, quiet. Very nice place
Activity Reviews
Torres del Paine National Park - Half Day Private Panoramic Tour
Torres del Paine National Park - Half Day Private Panoramic Tour
Chile

The most spectacular views i saw in my whole life. That was amazing !!! i highly recommand that tour.

Quality of Experience
Food
Guides, Drivers and Staff
He was awesome. Taking time that i needed to take picture and every place we stopped.
Transport
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile

Really great tour. I really enjoyed seing these glacier. Very interesting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Condor lookout Horse riding - Laguna Sofia & Cerro Benitez
Condor lookout Horse riding - Laguna Sofia & Cerro Benitez
Chile

Interesting. You go to a very nice view place. VERY WINDY !!! Get dress warm as it may get cold and i say that being from canada !!! You can get nice pics but we did not get to see any condor. I end up being alone on the tour. That was interesting but to me which is not a huge crazy fan of horse riding it end up being a bit too long.

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

Amazing !!! Really enjoyed that tour. They are so sweet :-)

Quality of Experience
Guides, Drivers and Staff
Transport
Dolphins Watching - From Punta Arenas
Dolphins Watching - From Punta Arenas
Punta Arenas

I got lucky and we saw a lot. To me that was incredible. Small boat , they provide dressing , little snack. Focus point was incredible for me. See these dolphins .

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas

Lots of road to get there and not anything interesting while travelling. But, on my own opinion, it is worth it if you really want to get that chance to see them. I truly enjoyed the experience that was for me a once of a lifetime experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile

We had an incredible guide. He found a way to add some very very appropriate music to this adventure on the moon. I really enjoyed it. Stunning panorama

Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile

Interesting experience. But a long walk to get to the boat. Still that was worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
San Pedro de Atacama

Very interesting but nnote that this activity start very very early in the morning and goes up to 4300 meters. Altitude may become a problem.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Puma Encounter in Torres del Paine
Puma Encounter in Torres del Paine
Torres del Paine
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

loved that. Very beautiful place to see.

Quality of Experience
Food
it was nice to have a picnic.
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile

STUNNING !!!!! That was incredible. Many nice pictures i really loved that tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Valparaiso & Viña del Mar - Group Tour
Full Day Valparaiso & Viña del Mar - Group Tour
Santiago

Interesting place to visit. Very touristic place. Lots of art everywhere. Interesting to know.

Quality of Experience
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

was expecting to see something more than the moon. we saw saturn and a dead star. Not bad, but not as much as i was expecting.

Quality of Experience
Guides, Drivers and Staff
Transport
Puma Sighting Tour
Puma Sighting Tour
Chile

INCREDIBLE !!!! That was the focus point of my trip and i got lucky to see some. To me that was paradise on earth.

Quality of Experience
Guides, Drivers and Staff
They were very nice and doing their best to find them. At some point while waiting they may spend time chatting with other guides but on anyway there was no puma in sight.
Transport
Visit the Saltos del Petrohue - Todos Los Santos Lake  & Osorno Volcano
Visit the Saltos del Petrohue - Todos Los Santos Lake & Osorno Volcano
Chile

You get some nice viewing spot of the volcan Osorno. Not bad in fact just not of my own taste. You can get some nice picture on that tour.

Quality of Experience
Guides, Drivers and Staff
the guide was doing her best to make it interesting.
Transport
Full Day Tour to Chiloe  - The Island of the Legends
Full Day Tour to Chiloe - The Island of the Legends
Puerto Varas

I guess some people may like that kind of tour. personnaly, its not my interest. The tour is ok but i could have go without doing it to be honest. Lots of road and lots of nstops to artesanal places and churches. To me its not something i appreaciate but some other might i guess.

Quality of Experience
Guides, Drivers and Staff
Transport
A comfy bus
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Mar 30, 2026

Querida Martine!
Thank you very much for so many details, this is very helpful! Reading that it was the most amazing trip of your life makes me very happy!!
It's also incredible that you were able to see the Pumas, King penguin and also the Dolphins! I hope we can meet again :)

Best,
Angel

Memorable 2 week Tour of Vietnam
Vietnam | Feb 23 - Mar 8, 2026

steve
steve S.
Federal Way, WA | Reviewed on Mar 18, 2026
We have returned from an amazing 2 weeks in beautiful Vietnam. Our tour operator, long Hoang Long, delivered on every detail of the trip - and there were many! HIs responsiveness and attention to detail were incredible. There are so many ; connections / Rendez-vous's / Guides / Car connections, etc. required on a trip like this . Everything worked out perfectly. Sometimes -- you don't know how good a tour operator is until something goes wrong. The ability to recover quickly and right... Read more

We have returned from an amazing 2 weeks in beautiful Vietnam. Our tour operator, long Hoang Long, delivered on every detail of the trip - and there were many! HIs responsiveness and attention to detail were incredible. There are so many ; connections / Rendez-vous's / Guides / Car connections, etc. required on a trip like this . Everything worked out perfectly.

Sometimes -- you don't know how good a tour operator is until something goes wrong. The ability to recover quickly and right the ship is the true mark of the quality of the service. When we had minor missed connections on this trip - Long was VERY responsive and navigated the recovery quickly.

We enjoyed the day spent in Hoi An best . Seeing the craft villages by bicycle , attending an unexpected festival, and interacting with all of the very enthusiastic school kids was quite memorable. It was great having English speaking guides who could answer our myriad questions on Vietnamese ; culture, economics, tourism, politics and lifestyles.

Hotel Review
Lynnaya Urban River Resort
Siem Reap

This hotel delivers a great, calming vibe right in the heart of the city. Walking or short tuk tuk to everywhere you might want to go.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
VIP Fast Track Service
VIP Fast Track Service
Vietnam
Quality of Experience
Transport
Full day Angkor sightseeing and Ta Prohm temple
Full day Angkor sightseeing and Ta Prohm temple
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
Island Hoping & Snorkeling  Trip by Speed Boat
Island Hoping & Snorkeling Trip by Speed Boat
Phu Quoc

The snorkeling experience is quite disappointing. In fact -- I would suggest you stop selling this as a snorkelling experience, - there are very few fish to see. Only small fish and some nice coral. I think this area is over fished by the locals. [ See all the fishing boats at night! ] The island is kind of over touristed , - too many tourists, for the size of the beach. Kind of a hectic wave of tourists getting off boats and sharing a very tiny beach.

Quality of Experience
Food
A lot of food , but not well cooked or presented. Restaurant is fairly primitive.
Guides, Drivers and Staff
Transport
Exploring Handicraft - Tra Nhieu Village
Exploring Handicraft - Tra Nhieu Village
Hoi An

This was my favorite day and activity. Riding bikes got us closer to the people and daily lifestyles. Was great that it was not very crowded with tourists.

Quality of Experience
Food
Really enjoyed the restaurant in the rice field .
Guides, Drivers and Staff
Great guide
Cu Chi Tunnels & Half Day  City Tour
Cu Chi Tunnels & Half Day City Tour
Ho Chi Minh City
Guides, Drivers and Staff
The Driver was great. The Guide spoke very good English and was able to answer very specific questions on; Economics and Vietnamese customs. However, he has given the Tunnels tour one too many times and is bored with the experience. Kind of rushed us through with no real conversation or insights.
Transport
 Hoa Lo Prison - Huu Tiep Lake - Vietnam Military History Museum - Ho Chi Minh Complex (S)
Hoa Lo Prison - Huu Tiep Lake - Vietnam Military History Museum - Ho Chi Minh Complex (S)
Hanoi

OUr guide needed a audio device and the guests headphones to effectively tour this crowded sight. This was not provided. He did not bring any extra insights and expected us to simply read all the panels, etc. No editorial was offered!

Quality of Experience
Guides, Drivers and Staff
More insights.
Transport
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Mar 19, 2026
Dear Steve, First of all, I would like to sincerely thank you for taking the time to share such a detailed review of your recent trip with us. I truly regret to hear that certain aspects of your experience, particularly in Hanoi, Ho Chi Minh City, and Phu Quoc, did not fully meet your expectations. Your honest and thoughtful feedback is extremely valuable to us, and it helps us better understand where we need to improve. Please rest assured that my team and I greatly appreciate your... Read more

Dear Steve,

First of all, I would like to sincerely thank you for taking the time to share such a detailed review of your recent trip with us.

I truly regret to hear that certain aspects of your experience, particularly in Hanoi, Ho Chi Minh City, and Phu Quoc, did not fully meet your expectations. Your honest and thoughtful feedback is extremely valuable to us, and it helps us better understand where we need to improve.

Please rest assured that my team and I greatly appreciate your comments and will continue striving to enhance the quality of our services moving forward.

We sincerely hope that, overall, you still had a memorable and meaningful journey.

Wishing you all the best in your future travels and endeavors.

Best regards,
Long

Chiamg Mai and Laos
Laos | Mar 5 - Mar 17, 2026

Chuck
Chuck W.
Palo Alto, CA | Reviewed on Mar 18, 2026

My trip to Chiang Mai and Laos went exactly as planned by Doris! Someone was waiting for me as I arrived in Chiang Mai, Luang Prabang, Paske, and Vientiane. All of my guides were courteous, spoke clear English, were knowledgeable, and friendly. My drivers all drove very safely in clean, well maintained vehicles. My favorites were 1) visiting the Elephant Sanctuary outside of Chiang Mai; 2) the Plain of Jars; 3) the scenic yet bumpy drive to/from the PoJ; 4) swimming & zipline at Xangvieng; 5) the many beautiful waterfalls near Paske.

Local specialist: Doris Bui

Love love love !
Malaysia | Feb 13 - Feb 25, 2026

Lillian
Lillian P.
Newark, NJ | Reviewed on Mar 18, 2026
Long time but now is my review. Since I work also in tourism , for the trip I knew what I wanted to see and expérience for the time I had.
Loved the expérience. NICK was really fast responding while preparing the trip. Even if we are living on another continent. It was not as easy while I was on place. But the compagnies you work with are 👌.
NICK listened to my wish and needs and everything seemed possible!
Explinations of how the procedures of communication would be during the trip,...
Read more

Long time but now is my review. Since I work also in tourism , for the trip I knew what I wanted to see and expérience for the time I had.
Loved the expérience. NICK was really fast responding while preparing the trip. Even if we are living on another continent. It was not as easy while I was on place. But the compagnies you work with are 👌.
NICK listened to my wish and needs and everything seemed possible!
Explinations of how the procedures of communication would be during the trip, would have help at first. But after Singapore, communication with Jason was easy!!
Driver/guides were pro!! We loved Joseph!!! And Vincent! Expérience shows 😊
Our drive from Singapore to Malaisia was long...the driver didnt realy speak english.
Very good driver but since the trip is 4h if we could have a conversation with him would have made it perfect.
A few things promise were not done. Exemple: meal at our last tour in Langkawe..
For us it's ok. But usuly not for the clients. That woul'int pass. Promise less and give more is a winner.
Thank you for everything and we will highly recommand your business!

Local specialist: Nick Jansen

Great trip
Morocco | Mar 6 - Mar 11, 2026

J
Julia F.
Newark, NJ | Reviewed on Mar 18, 2026
Rachid our driver made our trip easy and enjoyable. He was able to get hard to find items and was available for us day & night. He was always cheerful, friendly & eager to help. I can’t praise him enough. The trip was just wonderful! Thanks for all your help. Read more

Rachid our driver made our trip easy and enjoyable. He was able to get hard to find items and was available for us day & night. He was always cheerful, friendly & eager to help. I can’t praise him enough.

The trip was just wonderful! Thanks for all your help.

Hotel Reviews
Mandarin Oriental Marrakech
Marrakech

Gorgeous hotel but to me it lacked the character of smaller hotels in Marrakesh.

Authenticity & Character
Location
Far from the heart of the city.
Staff
Cleanliness & Comfort
Gorgeous and spacious accommodations. The height of luxury.
The White Camel Lodge
Agafay, Marrakech

Could not be better. The views/location were actually spiritually uplifting. A unique and luxurious experience. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Tamadot
Asni

Possibly the best hotel I’ve ever stayed in. Absolutely stunning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech

Stunning hotel in the heard of the Medina. Lovely staff, beautiful surroundings & room.

Authenticity & Character
Location
In the heart of the Medina
Staff
Cleanliness & Comfort
Local specialist: Imane Ouriche
Imane
Imane Ouriche
Local specialist in Agadir | Replied on Mar 22, 2026

Hi Julia,

Thank you so much for your kind words, it truly means a lot to us!

We’re especially happy to hear that Rachid made such a positive impact on your journey. He takes great pride in what he does, and your feedback will make his day. Knowing that he helped make your trip smooth, enjoyable, and memorable is exactly what we aim for.

It was a pleasure organizing this experience for you, and we’re so glad you had a wonderful time. We hope to welcome you back again in the future!

Best Wishes,
Imane

Great family itinerary for Marrakech!
Morocco | Mar 15 - Mar 17, 2026

H
Helen M.
Atlanta, GA | Reviewed on Mar 18, 2026
Majid was a dream to work with. He created an amazing itinerary for our trip to Marrakech. Ask for our tour guide, Hamid! He was the best for our family and 3 kids. Gave us great history and background but not too much to overwhelm the kids :) The driver (also named Hamid) was phenomenally kind and also drove us to Essaouira. I only wish I had found Majid sooner and had not spent so much time on my own trying to piece together an itinerary! The only part I would recommend that families skip... Read more

Majid was a dream to work with. He created an amazing itinerary for our trip to Marrakech. Ask for our tour guide, Hamid! He was the best for our family and 3 kids. Gave us great history and background but not too much to overwhelm the kids :) The driver (also named Hamid) was phenomenally kind and also drove us to Essaouira. I only wish I had found Majid sooner and had not spent so much time on my own trying to piece together an itinerary! The only part I would recommend that families skip is the camel tour and Agafay desert dinner because it was crowded with tour groups. There is more in Marrakech that I would have liked to see instead.

Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on Mar 19, 2026
Hello Helen,
Thank you so much for this wonderful review. It truly means the world to us! We are so happy to hear that you and your family had such a memorable time in Marrakech and Essaouira.
It is always a joy to work with families, and I will make sure to pass along your kind words to both Hamids ;our guide and our driver. They are genuinely passionate about what they do, and knowing that they made such a positive impression on you and your three children is the best feedback we could ask...
Read more

Hello Helen,
Thank you so much for this wonderful review. It truly means the world to us! We are so happy to hear that you and your family had such a memorable time in Marrakech and Essaouira.
It is always a joy to work with families, and I will make sure to pass along your kind words to both Hamids ;our guide and our driver. They are genuinely passionate about what they do, and knowing that they made such a positive impression on you and your three children is the best feedback we could ask for.
I hope to welcome you back to Morocco again soon, and please do not hesitate to reach out when you are ready to plan your next adventure.
Best,
Majid

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