Kimkim Trip Reviews

4.8
Based on 20,370 ratings
Read 20,370 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We put our specialist to task with this trip ...
Greece | Sep 18 - Oct 3, 2024

Betsy
Betsy S.
Edgewater, FL | Reviewed on Oct 05, 2024
We put our specialist to task with this trip to Greece - wanted to see as much as we could in our 16 days. We did 5 different locations (Corfu, Naxos, Santorini, Athens, then at the end threw in Istanbul so we could visit our son) so there were flights, ferries, drivers, excursions, etc to coordinate and ALL of it went perfectly!! I am truly impressed with not only Thanos who was in constant contact with us, on top of our every move to be sure things were done properly, but the company as... Read more

We put our specialist to task with this trip to Greece - wanted to see as much as we could in our 16 days. We did 5 different locations (Corfu, Naxos, Santorini, Athens, then at the end threw in Istanbul so we could visit our son) so there were flights, ferries, drivers, excursions, etc to coordinate and ALL of it went perfectly!! I am truly impressed with not only Thanos who was in constant contact with us, on top of our every move to be sure things were done properly, but the company as well for using such professional, timely, courteous drivers for all of our shuffling around! This was our first time using a service as we’ve traveled quite alot and always did it on our own, but this year we were ready to hand over the reigns, cross our fingers and go with the suggested itineraries. I find the transportation issues to be some of the hardest part and Thanos handled this so well! He had alot to coordinate and I am so spoiled now, can’t imagine doing a trip without KIMKIM. I highly recommend you give them a chance!

Hotel Reviews
18 Micon Street
Athens

Beautifully remodeled old building, small boutique style. As an interior designer I was not impressed with the layout of the room, felt like they were going for a cool vibe but not a practical one for travelers. The room was big enough for a much better design - disappointing. There was only one place with shelves to put clothes, so my husband used that, and my suitcase was on the floor. For 3 days not a big deal, but more than that I would not have liked it. When we arrived, it was another guest that opened the door to let us in and they had been waiting a half hour to get some help. (They were a party of 6) Seemed alittle disjointed and the reception girl a bit frazzled, not friendly. The party of 6 were not impressed either. Overall, it was fine, loved the location, but I would not stay here if I came back.

Authenticity & Character
Missed the mark for me - authentic but room design not practical,
Location
Within a basically pedestrian area of lots of restaurants, shops, and walking distance to Acropolis and that lovely area
Staff
Upon reception, please be as friendly as you are capable - your guests have maybe just flown in from a 10 hour flight and don’t want to feel like an annoyance. NOt helpful and not that friendly.
Cleanliness & Comfort
Cleanliness excellent - the housekeeper ladies were sweet and very helpful even though they didn’t speak english. Comfort of the room needs improvement as stated above.
Mest Hotel

This hotel has an amazing view from the upper breakfast area of the river, the city, cruise ships,. Front desk personnel were very friendly and helpful! Offering to make reservations etc. The breakfast buffet was huge and beautifully displayed, very very nice and in that comfortable dining area to enjoy the view. The building itself is very old, restored beautifully, loved it! The room was very comfortable and looked out over the spice market. It was a new experience, to hear the calling to prayer, it’s loud, but a lovely sound too.

Authenticity & Character
Location
I really liked the location because we wanted to tour all the main historical places and walk to them. Be warned, it’s extremely busy with pedestrians and scooters, cars, the tram, the cable cars, etc. The amount of people rivals 5th Ave NYC at Christmas time ~! My son was here so we easily walked the bridge to the other side where he was staying - it’s lively busy, fun more modern over there and where the Turks live I was told. On a personal note, if I can came back to Istanbul I probably wouldn’t stay in this area again, but so glad I did for a first visit.
Staff
Friendly and helpful when we asked for anything
Cleanliness & Comfort
Agali Houses
Firostefani 00

This would be an easy 5star but just too many steps. It is so beautiful and the view from our room maybe the best I have ever seen. From the main street where the restaurants are down to the entrance - is 80 steps. Once you enter the hotel, it’s all on a slope (stunning architecture) so it was another 80 steps to our actual room. It was close to pool which was lovely!! I am in good shape but with my asthma, I didn’t look forward to going back out at night for dinner. The hotel does not serve food after 4pm. But the food, service, personnel here are top notch!!

Authenticity & Character
Architecture is beautiful, combination of old details with modern. The room had plenty of space, modern, good bed, it had a private covered patio with table chairs, loungers, and extended patio.
Location
Plenty of restaurants close by at the top of the hill, small 7-11 type place if you need, good location on the island
Staff
So accommodating! Available to help, answer any questions, gave us pertinent information upon check in!
Cleanliness & Comfort
Sundunes Hotel Naxos
Naxos, Plaka

Loved everything about this place!! Chill, relaxing, cool vibe! Fabulous pool area, and maybe the best food I had in Greece at a hotel - especially that goat cheese pizza - you must get it!!

Authenticity & Character
New modern, LOVED the architecture and landscape - kind of dry, desert-ish like Arizona
Location
Somewhat secluded with the beach right across the street set up with chaises, walking distance to several restaurants, 10 min. To airport, 15 min. To main town. Perfect
Staff
Very sweet friendly accommodating
Cleanliness & Comfort
Really loved the room - space, comfort, nice outside patio
Arcadion Hotel
Kerkira

Great location- we were there 3 nights and that was enough because it’s in the middle of all the action, fun!!

Authenticity & Character
It has a history that’s cool, nice modern
Location
Perfect
Staff
I discovered on my own they have an amazing roof top restaurant - why would they not tell us this on arrival??? It was a highlight of our stay in Corfu. They basically handed us a key. I thought they would have offered suggestions, something? Nothing. We asked if there were beach towels available (we rented a car) and yes there were but nothing was ever mentioned on check in. I think that’s bad policy. I knew we had complimentary breakfast and nothing mentioned about that, until my husband asked about it. (I felt like they were tired of tourists!! And let it show a bit)
Cleanliness & Comfort
Room was nice, smallish - did have balcony with iron chair but no chair inside which would have been nice.
Activity Reviews
Acropolis & Flavors Combo Tour
Acropolis & Flavors Combo Tour
Athens

We actually did not do the tour - my husband and I had to cancel as we were both not feeling well in the morning. (We think food poisoning night before but?) HOwever, we rallied and later in the afternoon, decided we couldn’t leave Athens without going to the top of the Acropolis! We bought mobile tickets, skip the line, and inched our way to the top and it was so worth it! Another beautiful day and breathtaking scenery. Not to mention the history of all this.

Landmark's of Istanbul
Landmark's of Istanbul
İstanbul

I reviewed this on the Welcome to Istanbul!

Welcome to Istanbul!
Welcome to Istanbul!
İstanbul

This guide was fantastic!! Nelly was extremely versed in all things Turkish! She kept the pace at a good clip and we did so much! OMGosh if you get a chance to use her please do. We went through the Sultans Palace, what an eye opener, fascinating, the HagiaSophia church and the Cistern - all not to be missed!! I would love to spend another day in that area as there are so many more things to see. It’s phenomenal. She took us to a little outdoor local place for traditional lunch which was reasonable and delicious and was very accommodating as we were also meeting my son who had just arrived in Istanbul. It was along day and she didn’t waste any of it. So appreciative to her for her thoughtfulness and help as we asked alot of questions!! I didn’t know much about Turkey or the history etc and learned so much.

Quality of Experience
It was also a beautiful sunny day which always makes for a better experience!
Guides, Drivers and Staff
Transport
Walking and lots of it!!
Food & Wine bike tour
Food & Wine bike tour
Santorini

This was my favorite tour - the young man who was our guide was friendly, sweet informative and we did this tour on wooden e bikes, that were made from wood leftover from a big fire in 2020 apparently. They worked great! Didn’t need helmets but he took us all over starting at the Black beach and through some small towns, stopped at the Castle in Emporio and walked all through that (medieval ) with remarkable history! then more biking, some steep hills and others dodging the traffic but so much fun! We had a nice lunch when we were close to being back. We biked through a wine area, but we never did a wine tasting or anything and I thought we were supposed to. It was a beautiful day, and if you have the legs for it, please do this one!! For me, I loved the town Megalochori and would have been fun to shop for 45 min. There, but shopping wasn’t really on the agenda (and where would I put my goods?)

Quality of Experience
Guides, Drivers and Staff
Excellent!
Transport
Our drivers were professional friendly on time, excellent, both ways getting us to /from the Black Beach
Villages of Naxos & Beyond
Villages of Naxos & Beyond
Naxos

Really enjoyed our guide and the tour and the driver was fantastic too! Loved hearing the history of Naxos and being up the mountains was a nice change from where we had come from Corfu. Our guide was extremely knowledgeable and answered all our questions.

Quality of Experience
I thought we might go to ‘off the beaten’ track places but we went where all the tourists do go, but it still was good. Had a delicious lunch too!!
Guides, Drivers and Staff
Guide knew her history and was friendly pleasant and enjoyed her very much!
Transport
Driver was so good on those narrow winding roads up the mountains!
Corfu Free Day: Beaches
Corfu Free Day: Beaches
Corfu

We rented a car and drove around the island but it was a rainy day unfortunately. Most places were packed with tourists and it was alittle intimidating on the small roads.

Quality of Experience
Rooftop restaurant at our hotel and the sailing club restaurant at the Fortress - super nice!!
Guides, Drivers and Staff
Transport
Corfu Old Town Tour
Corfu Old Town Tour
Corfu

Local guide was very knowledgeable. We had already walked the areas she planned to take us so I think she was alittle baffled what to do with us. I knew it was walking but did not know we were going to hike to the top of the Fortress, so I went back inside to change from sandals to sneakers. It would have been nice to know more details of the tour. Iloved hearing all the history of the area, fascinating and she was quite good!

Quality of Experience
Learning the history of the Fortress, old town area
Guides, Drivers and Staff
Timely and personable
Transport
Walking
Local specialist: Thanos Nikopoulos

Nikola was amazing! He planned the absolute ...
Croatia | Sep 21 - Sep 28, 2024

T
Tammie F.
Denver, CO | Reviewed on Oct 05, 2024
Nikola was amazing! He planned the absolute perfect trip for us. Every detail was taken care of. We never had to think about transports to get anywhere, which was so great. The excursions he picked were top notch along with all the tour guides that he had for us. They gave us the true Crotia experience. We loved everything about Crotia and will definitely recommend KimKim to anyone who is traveling to Crotia. Read more

Nikola was amazing! He planned the absolute perfect trip for us. Every detail was taken care of. We never had to think about transports to get anywhere, which was so great. The excursions he picked were top notch along with all the tour guides that he had for us. They gave us the true Crotia experience. We loved everything about Crotia and will definitely recommend KimKim to anyone who is traveling to Crotia.

Hotel Reviews
Villa Malo More
Dubrovnik

Large big room in a separate building. Had a great view of the sea along with a nice big pool. The breakfast was amazing! This hotel was not located anywhere they we could walk to, but the views made up for that.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beach Bay Hvar
Hvar

Beautiful hotel right on the sea. Views were amazing. Steps to swimming in the sea. Had a great breakfast and staff was so good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Balatura Split Luxury Rooms
Split

Perfect location. The staff was so great to work with. Breakfasts were wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Walking Tour of Split
Private Walking Tour of Split
Croatia

Ivana was amazing. She was so knowledgeable of the area and we learned a lot about Old City and the history of Split. It was a great first experience for us.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Oct 14, 2024
Hi Tammie, Thank you for your kind words and for taking the time to give us your feedback!
It was so much fun planning this trip with you and Denise. The goal of the tours we offer is to help our travelers get a more local look at Croatia as well as to get to know its beauty and I’m happy you had a great time. I will gladly pass on your feedback to our local guides and to the rest of the team!
Kimkim is perfect for getting in touch with local experts and working together on a unique trip... Read more

Hi Tammie,

Thank you for your kind words and for taking the time to give us your feedback!
It was so much fun planning this trip with you and Denise. The goal of the tours we offer is to help our travelers get a more local look at Croatia as well as to get to know its beauty and I’m happy you had a great time. I will gladly pass on your feedback to our local guides and to the rest of the team!

Kimkim is perfect for getting in touch with local experts and working together on a unique trip tailored to your preferences – thank you for recommending Kimkim to your friends and hope you will visit Croatia again!

Wishing you all the best,
Nikola

Amazing activities, lovely hotels, great guides, responsive and thorough - HIGHLY recommend
Colombia | Jul 6 - Jul 13, 2024

laura
laura p.
Newark, NJ | Reviewed on Oct 05, 2024
Our trip was amazing. Michael was incredibly responsive and helpful, I was travelling alone with my daughter AND trying to coordinate with a first leg of the trip already planned with friends, and he made it all go smoothly and answered all of my many questions. Our guides were fantastic, Freu and Cielo, and the scheduled activities were wonderful. The hotels were also lovely. I think the highlight for me was visiting the village outside Cartagena, where we made jewelry with an amazing group... Read more

Our trip was amazing. Michael was incredibly responsive and helpful, I was travelling alone with my daughter AND trying to coordinate with a first leg of the trip already planned with friends, and he made it all go smoothly and answered all of my many questions. Our guides were fantastic, Freu and Cielo, and the scheduled activities were wonderful. The hotels were also lovely. I think the highlight for me was visiting the village outside Cartagena, where we made jewelry with an amazing group of women (Damartes) who have created a business making items from coconut shells and hosting workshops with tourists; took a boat tour through mangroves and learned a lot about the people who live there; got to drum with a group of local musicians. We also did a chocolate making workshop in Cartagena that kept my 11 year old engaged most of the day. In Medellìn the food tour through the market and to a few small food shops was amazing, there is no way I could ever have known to go to those places on my own. I really was blown away by the quality of the activities, and I really liked the businesses and initiatives connected with those activities, and felt good about having the opportunity to learn about them and support them. Colombia is by far one of the most amazing (if not THE most amazing) places I've travelled to, and while I do speak Spanish it was reassuring being accompanied by local guides and it was amazing not having to coordinate and organize all the finer details of the trip. I was able to actually enjoy myself; Cielo in particular kept my daughter engaged, so I didn't have to translate for her and could participate in the activities myself; Freu was delightful to talk to and I learned so much about Medellìn and its history from him. Not having to worry about arranging all the transportation etc meant I could focus on the trip and be present instead of constantly staying on top of logistical details. And as a very obvious tourist alone with a child, I felt safe, both because of the guides' confidence and connection with the people around us and because I knew that someone was checking in with our accommodations and with me to make sure everything was going well. I absolutely recommend Kimkim, and Michael, for planning a trip to Colombia. There's so much more of the country we haven't visited, I hope to be able to book another trip very soon.

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Oct 07, 2024
Dear Laura,
Thank you so much for taking the time to share such a detailed and glowing review of your trip to Colombia! We are thrilled to hear that you and your daughter had such a wonderful experience. It was our pleasure to help coordinate everything. I’m so glad that everything went smoothly and that you felt supported throughout the trip.
Your feedback is incredibly valuable to us, and we couldn’t be happier that you felt safe, supported, and able to fully immerse yourself in the trip...
Read more

Dear Laura,
Thank you so much for taking the time to share such a detailed and glowing review of your trip to Colombia! We are thrilled to hear that you and your daughter had such a wonderful experience. It was our pleasure to help coordinate everything. I’m so glad that everything went smoothly and that you felt supported throughout the trip.
Your feedback is incredibly valuable to us, and we couldn’t be happier that you felt safe, supported, and able to fully immerse yourself in the trip without worrying about the logistics.
We would be absolutely thrilled to help plan another trip for you and your daughter to explore even more of Colombia’s beauty and culture. Until then, thank you again for your amazing review and for choosing us to plan your adventure!
Best regards,
Michael & The Chaska Tours Team

The staff at blue car rental were extremely r...
Iceland | Sep 18 - Sep 26, 2024

Neha
Neha D.
Australia | Reviewed on Oct 05, 2024

The staff at blue car rental were extremely rude and we kinda felt stranded in the first day in iceland work no support or help. Would recommend not using them as they created a really bad first impression.

Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on Oct 08, 2024

Hi Neha, thank you so much for your feedback. I sent an official complaint against the staff as we agreed. It sounds like other than that you had great weather and some good memories. And it makes me very happy!
Warmest regards,
Hanna

Wonderful week in Southern Italy!
Italy | Sep 26 - Oct 1, 2024

Louise
Louise B.
Ashburn, VA | Reviewed on Oct 05, 2024
We had a great time in Italy and would not have been able to navigate the transportation without the help of KimKim. Our trip consisted of Naples, Sorrento, the Amalfi Coast, Positano, and Capri. KimKim took care of booking taxis, accommodations, and ferries. This was a much lower-stress way to travel and we were able to see and do more thanks to their help! Late September was the perfect time to go to Southern Italy and we had beautiful weather! The hotels were even better than expected.... Read more

We had a great time in Italy and would not have been able to navigate the transportation without the help of KimKim. Our trip consisted of Naples, Sorrento, the Amalfi Coast, Positano, and Capri. KimKim took care of booking taxis, accommodations, and ferries. This was a much lower-stress way to travel and we were able to see and do more thanks to their help! Late September was the perfect time to go to Southern Italy and we had beautiful weather! The hotels were even better than expected. Unfortunately, our travel specialist was not available during our trip and we ran into a couple hiccups with the ferry tickets, but we we able to sort it out. We will definitely be using Kimkim for future travel planning and appreciate their assistance with a wonderful vacation, thank you!

Hotel Reviews
Maison Kalea
Sorrento

This is a smaller hotel just a 10-minute walk away from downtown Sorrento. We loved the location since it was a bit quieter but still close to many shops and restaurants. The staff were very friendly and we enjoyed the homemade breakfast each morning. Highly recommend to other travelers!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Santa Lucia Naples
Naples

Beautiful, clean, great location right by the sea with a walking path, restaurants close by, excellent breakfast. Cannot think of anything negative to say, we loved this hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Oct 22, 2024
Dear Louise,
I'm very happy to read that you liked so much your trip to Italy, especially that you loved the hotels and itinerary, even over your expectations !!
I’m glad also to know that everything else worked out smoothly.
On the other hand, I’m sorry not to have been enough clear about my availability: I was not off, but in fact I did send you our agency mobile number because - once arrived in Italy - our clients have a dedicated and reactive team reachable on the agency mobile phone...
Read more

Dear Louise,
I'm very happy to read that you liked so much your trip to Italy, especially that you loved the hotels and itinerary, even over your expectations !!
I’m glad also to know that everything else worked out smoothly.
On the other hand, I’m sorry not to have been enough clear about my availability: I was not off, but in fact I did send you our agency mobile number because - once arrived in Italy - our clients have a dedicated and reactive team reachable on the agency mobile phone (also by “whatsapp”) for any travel need to be quickly solved.
The same mobile number is written on the final scheduled itinarary that we send to the clients. This is a service that we provide for no extra price, to secure a high quality level to your trip: I'm so sorry that you did not use it.
In any case, I wish you to know that it was a great pleasure for me to work with you 💛 and I’m sure that your next travel with Kimkim will be great too!
CIAO FROM ITALY 🇮🇹
Giulia

Belgium
Belgium | Sep 29 - Oct 4, 2024

J
JEAN B.
Flagami, FL | Reviewed on Oct 05, 2024

Great guides esp in Ypres
Great hotels esp in Antwerp and Bruges
Would include the alter of Ghent in tour and the Madonna sculpture in tour
Thanks

Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on Oct 05, 2024

Dear Jean,

Hope you had a pleasant and safe journey home!
Thanks for sharing your thoughts about the hotels, guides and excursions, and I am glad you have enjoyed the trip. Weather has not been the best last week, but I am glad you have made the most of it.

Wishing you all the best,

Mieke.

We are so glad that we took the leap to use our first travel agent!
Iceland | Sep 21 - Sep 28, 2024

Katie
Katie B.
Atlanta, GA | Reviewed on Oct 05, 2024
We are so glad that we took the leap to use our very first travel agent! Duncan was so knowledgeable and answered all of our questions even when we were in the midst of our trip. He took our initial itinerary and made it something that was both fun AND intentional. I had done months of research and was met with a busy season of life where I knew I needed someone with experience in Iceland to really nail things down for us. We truly felt like we got the best of both worlds: seeing as many... Read more

We are so glad that we took the leap to use our very first travel agent! Duncan was so knowledgeable and answered all of our questions even when we were in the midst of our trip. He took our initial itinerary and made it something that was both fun AND intentional. I had done months of research and was met with a busy season of life where I knew I needed someone with experience in Iceland to really nail things down for us. We truly felt like we got the best of both worlds: seeing as many amazing sights as possible with out wearing our selves out or spending too much time in the car. The peace of mind knowing that all of our lodging was to our standard and already fully booked added another layer of ease to our travels. If you are on the fence about weather or not this will be worth it I can almost guarantee it will be.

Activity Reviews
Whale Watching Tour
Whale Watching Tour
Reykjavík

It was incredible to be so close to such wild and beautiful animals. Even if we hadnt gotten to see any whales- being out on the open water and getting to see the city from a different point of view would have been worth it. The crew were very knowledgeable and had a lot of resources on board. I really appreciated the variety of seating options and look out points both indoor and outdoor.

Quality of Experience
Guides, Drivers and Staff
Transport
Skaftafell Glacier Hike
Skaftafell Glacier Hike
Iceland

A once in a life time truly breath taking experience! Amazing to be so close to such a unique force of nature. We had a very knowledgeable guide and beautiful weather the day of our hike.

Quality of Experience
Guides, Drivers and Staff
Transport
Krauma
Iceland

At first I was on the fence about a 6 pm booking but it lined up perfectly with that days drive & check in. We were the most relaxed we had ever been. Getting to watch the sun set while soaking in a geothermal pool was the cherry on top. We spent two hours there and left with dinner to go!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Duncan Campbell
Duncan
Duncan Campbell
Local specialist in Italy | Replied on Oct 05, 2024

Thanks so much for the great review, Katie, I'm so glad your trip was a success and ran smoothly. And congratulations on your engagement, what better place than the Diamond Beach for your and Evan's special moment.
Duncan

We wanted to do the Kumano Kodo trail and vis...
Japan | Mar 27 - Apr 7, 2024

Isabela
Isabela V.
Flagami, FL | Reviewed on Oct 05, 2024

We wanted to do the Kumano Kodo trail and visit Kyoto and Tokyo and a couple of other spots and Sandy was really helpful. Her assistance was pivotal with planning the Kumano Kodo lodgings because we assumed that a couple months in advance were enough and had difficulty finding hotels, but Sandy made it all happen and came up with great options. Her assistance was crucial, that is perhaps the best part of Kim Kim the fact that they set you up with someone local who can really come through and provide insider suggestions and options that no foreigner would come up with

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Oct 11, 2024

Dear Isabela,

Hope you are doing fantastic and thank you for sharing your experience. It's my great pleasure to assist you with your plans for the Kumano Kodo trail, Kyoto, and Tokyo. It's so delighted to know that my local knowledge and connections made a significant difference in securing lodgings and providing valuable insights. If you have any further questions or need more assistance, feel free to reach out.

Warm regards,
Sandy

So we just returned from an eight day trip to...
South Africa | Sep 25 - Oct 2, 2024

Faithe
Faithe W.
Wilmington, DE | Reviewed on Oct 04, 2024
So we just returned from an eight day trip to South Africa which included 3 nights at Elephant Plains Lodge with safari and ending with four nights in Cape town. I am happy to share that everything on our trip went off without any problems. The hotels and activities picked were great and we enjoyed a trip of a lifetime! Bianca did a great job of arranging and scheduling our lodging, activities and guides. We would recommend your agency and Bianca without hesitation. Read more

So we just returned from an eight day trip to South Africa which included 3 nights at Elephant Plains Lodge with safari and ending with four nights in Cape town. I am happy to share that everything on our trip went off without any problems. The hotels and activities picked were great and we enjoyed a trip of a lifetime! Bianca did a great job of arranging and scheduling our lodging, activities and guides. We would recommend your agency and Bianca without hesitation.

Hotel Reviews
The Commodore Hotel
Cape Town

Our experience at the Commodore was very good. The breakfast was fabulous and the rooms were very nice. A little small but very adequate. Our only critique would be the door on the bathroom. It was very heavy and hard to pull open. When it would close it would bang, which was a little annoying when our neighbors had an early wake up and we heard their door bang several times in the early morning. The staff was great and very helpful.

Authenticity & Character
Location
It was very nice to be able to walk to the waterfront with all of its stores and restaurants.
Staff
The evening front desk registrar was very helpful and friendly!
Cleanliness & Comfort
Very adequate
Elephant Plains Game Lodge
Bushbuckridge

We had an amazing stay at Elephant Plains Game Lodge. The accommodations were great, food was good and the staff were exceptionally helpful and kind.

Authenticity & Character
The cottages are clean, cosy and very comfortable
Location
Staff
The staff were always willing to help with anything. They went out of their way to help with any issues. I was not feeling well a few days and they provided me with special food and meds to help with my issue.
Cleanliness & Comfort
There were plenty of places to relax and just enjoy that safari environment. Everything was well kept and clean
Activity Reviews
Departure from South Africa
Departure from South Africa
South Africa

No probems or issues.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Private Table Mountain and City Tour
Half Day Private Table Mountain and City Tour
Cape Town

We moved some things around so that we could go to table mountain when the crowds were less and visibility was better! This was all orchestrated by our guide. He was also great at showing us all the best places in the city to see and things to do.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Winelands Tour (excluding lunch)
Full Day Winelands Tour (excluding lunch)
South Africa

The day was a bit rainy, and we are not big drinkers so this wasn't an overwhelmingly amazing tour. We did enjoy it, especially the scenery.

Quality of Experience
Guides, Drivers and Staff
Very knowledgable and helpful.
Transport
Full Day Cape Peninsula Tour (excluding lunch)
Full Day Cape Peninsula Tour (excluding lunch)
South Africa

Scenery was amazing and the guide was very informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Everything went well and the guide was very flexible and able to rearrange things to accommodate us better.
Afternoon Game Drive
Afternoon Game Drive
Sabi Sands Game Reserve

I have already addressed this. These were very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Departure from Zambia
Departure from Zambia
South Africa

Everything went as expected

Quality of Experience
Guides, Drivers and Staff
Transport
Morning and Afternoon Game Drives
Morning and Afternoon Game Drives
Sabi Sands Game Reserve

The guides were great and went out of their way to make sure that we saw everything we wanted to see. They were very knowledgeable about everything they did.

Quality of Experience
Guides, Drivers and Staff
Transport
Days on Safari
Days on Safari
South Africa

A little early, but understandable. The guides were great and helped us see everything we wanted to!

Quality of Experience
The guides expertise and tracking of the animals
Guides, Drivers and Staff
Attitudes and helpfulness. Went out of their way to help.
Transport
Local specialist: Bianca Gersbach
Bianca
Bianca Gersbach
Local specialist in Cape Town, South Africa | Replied on Oct 07, 2024
Dear Faithe I wanted to personally thank you for your kind review. Your feedback is incredibly valuable to us as we strive to continually improve our service. It’s wonderful to hear that you had such a great time at Elephant Plains in Sabi and in Cape Town, especially after waiting for over a year for this trip. Planning so far in advance worked to your advantage—it really does offer many benefits! I hope to have the pleasure of helping you create another unforgettable African adventure in... Read more

Dear Faithe

I wanted to personally thank you for your kind review. Your feedback is incredibly valuable to us as we strive to continually improve our service.

It’s wonderful to hear that you had such a great time at Elephant Plains in Sabi and in Cape Town, especially after waiting for over a year for this trip. Planning so far in advance worked to your advantage—it really does offer many benefits!

I hope to have the pleasure of helping you create another unforgettable African adventure in the future. Please don't hesitate to reach out whenever you're ready for your next journey.

Warm regards,
Bianca

Overall, the service provided by kimkim was very professional & complete.
Norway | Sep 5 - Sep 21, 2024

W
Wayne G.
Chicago, IL | Reviewed on Oct 04, 2024
Overall, the service provided by kimkim was very professional & very complete. Krista was very responsive to our inquiries & comments. When we needed assistance, Krista, Fenne, or a member of her team were right there for us. The route that kimkim suggested for us was very nice and we enjoyed the variety of small towns & larger cities. We were able to follow the route with little or no problems. Our group had rented a van separately from kimkim, and drove ourselves around mostly Norway,... Read more

Overall, the service provided by kimkim was very professional & very complete. Krista was very responsive to our inquiries & comments. When we needed assistance, Krista, Fenne, or a member of her team were right there for us.

The route that kimkim suggested for us was very nice and we enjoyed the variety of small towns & larger cities. We were able to follow the route with little or no problems. Our group had rented a van separately from kimkim, and drove ourselves around mostly Norway, although we started & ended in Copenhagen, Denmark.

The hotels kimkim arranged for us were for the most part very satisfactory. They were clean, comfortable and provided a nice breakfast. The Scandic byparken in Bergen didn't quite measure up & I have communicated directly about that with kimkim.

Next, I'll address the RIB tours. The first one we did at Geiranger with Fjord Guiding, which is a fairly large, smooth operation & the boat ride & tour were fantastic. Our guide & driver, Mario was, informative, clever and quite enjoyable. I couldn't have wanted anything more than what Mario provided.
The 2nd RIB tour was with Balestrand Adventure in Balestrand. While this Company is much smaller, they did an adequate job & provided a nice experience. Ole, our guide was informative, and provided a nice history of the area while showing us the beauty of the fjord.
The 3rd RIB tour was in Flom, with FjordSafari, also a fairly large operation. Our guide and driver Lucas was very easy to listen to, and he delivered his story with humor as he easily shared his knowledge of the region. This one was my personal favorite of the RIB tours, and included a stop at a village known for goat cheese.

We took two Gondola rides, and while the views at Andalsnes were obscured by fog at the top half of the mountain, the views at Loen were great. In general the gondola rides were a great experience.

We also took a ride on a Funicular in Bergen, which was a very nice experience. The views of Bergen, a large city, from the top of the mountain was beautiful.

While at Bergen, we took a partial-day trip on a ferry to Rosendal, just under a 2 hour ride each way. While the area near the dock at Rosendal is a nice area, I do think it would be more enjoyable during the summer, in that many shops and restaurants were closed for the season when we were there SEP 14. Apparently there is a larger business area a bit of a hike from the dock which we did not visit. The boat/ferry is very comfortable, but the whole experience does not warrant most of a day, at least not in the off-season.

We also participated in a sauna which was situated on a boat tied up to the dock in Flom. While the activity was fun & certainly different, the experience was somewhat marred by the attitude & actions of the person serving as an attendant. We received little instruction or cautions and he seemed more interested in seeing that we were done by a certain time so he could clean. Not a very welcoming attitude.

In summary, it was a great trip & I would use kimkim again if we were to travel in an area they serve.

Hotel Reviews
Fretheim Hotel
Flåm

The stay at Fretheim Hotel in Flåm was a wonderful experience. The beauty of the territory surrounding the hotel was stunning, and having a balcony added to the overall charm. The dining options both within the hotel and in the surrounding area were very pleasing.

Oset Fjellhotell
Gol

This is a very nice family-run hotel in the mountains above Gol. Great experience, although its a long way from anything else. That's ok, they have everything you need.

Authenticity & Character
family run, you deal with the family.
Location
middle of nowhere.
Staff
Cleanliness & Comfort
Activity Reviews
Explore Rosendal
Explore Rosendal
Rosendal

Exploring Rosendal during the off-season was a bit underwhelming. The journey took about two hours each way, and the views, though fjord-like, didn't have the same impact as other locations. Many shops and restaurants were closed, affecting our overall experience.

Private Floating Sauna Experience
Private Floating Sauna Experience
Norway

The RIB Fjord Safari in Flåm was particularly enjoyable, especially the guide, who was very easy to listen to and made the experience enriching. The stunning scenery and the overall excitement of the RIB ride made it a highlight of the trip.

Local specialist: Krista Muuk
Krista
Krista Muuk
Local specialist in Kristiansand | Replied on Oct 06, 2024
Hi Wayne! Thank you so much for taking the time to share your detailed feedback! We are thrilled to hear that you had a great trip overall and that the itinerary offered a nice mix of experiences, from the variety of towns to the RIB tours and gondola rides. We appreciate your kind words about our team's responsiveness, and we're glad we could assist you throughout your journey. We also appreciate the constructive feedback, especially regarding your stay at Scandic Byparken and the sauna... Read more

Hi Wayne!

Thank you so much for taking the time to share your detailed feedback! We are thrilled to hear that you had a great trip overall and that the itinerary offered a nice mix of experiences, from the variety of towns to the RIB tours and gondola rides. We appreciate your kind words about our team's responsiveness, and we're glad we could assist you throughout your journey.

We also appreciate the constructive feedback, especially regarding your stay at Scandic Byparken and the sauna experience in Flåm. Your insights are incredibly valuable, and we will follow up to ensure these concerns are addressed for future travelers. Thank you again for trusting us with your travels!

Best wishes,
Krista

The guide in the villa Borghese was great. A...
Italy | Sep 20 - Oct 3, 2024

Jacqueline
Jacqueline V.
Canada | Reviewed on Oct 04, 2024
The guide in the villa Borghese was great.
All the guides were good.
The guide in Pompei spent far too much time on the streets and the generalities of the city .
I had to force him to end all the preambles and proceed with the villa di Misterii which was the main reason for my visit in Pompei. We ended up having to rush and we spent very little time viewing the frescoes. He was already leaving when I just managed to make a quick video, and I had to run after him
because he was gone....
Read more

The guide in the villa Borghese was great.
All the guides were good.
The guide in Pompei spent far too much time on the streets and the generalities of the city .
I had to force him to end all the preambles and proceed with the villa di Misterii which was the main reason for my visit in Pompei. We ended up having to rush and we spent very little time viewing the frescoes. He was already leaving when I just managed to make a quick video, and I had to run after him
because he was gone.
The guide to the Colosseum was only adequate, He spent unnecessary time on Capitoline Hill where there is nothing left to see, and he made us imagine what was there before. He described the orchards that were there to dissipate the smells of latrines and lack of hygiene after the imperial era.
So the result is that there was not enough time go to the Foro Romano which was my main reason to come back to Rome. We walked far too quickly and he did not name the remains of the various temples.
The accommodation in The Amalfi coast was OK, the staff very helpful. But the bathroom was poorly designed from the point of view of comfort and practicality.
In The hotel Mediterraneo , we were very lucky because they upgraded us to a Superior Room. It was a really beautiful and luxurious hotel.
It was a beautifully arranged trip.
We appreciated the quick responses to our questions by Storytelling Girl. And especially when we were in Italy, the problems we encountered on the spot were immediately answered and solved, like with texting. That was so important because we were on our own and helpless when some unforeseen situation arose.
Thank you very much, it was a great trip thanks to you.
Jacqueline von Rumel

Hotel Reviews
Bettoja Hotel Mediterraneo
Rome

Superb rooms with beautiful antique furniture, great breakfasts, very clean everywhere.

Casa Amorino B&B
Minori

Casa Amorino B&B had lovely staff with a beautiful property and garden, which was a pleasure to experience. However, the bathroom was disappointing. The lack of surface space around the sink to place toiletries was frustrating. While the rooms were spacious, they weren't designed well for practical use, lacking sufficient space for putting away clothes and belongings. Despite these issues, the overall experience was decent, due to the kindness of the staff and the beauty of the location.

Activity Reviews
Capitoline Museums - Tickets
Capitoline Museums - Tickets
Rome

Fabulous

Borghese Gallery tour
Borghese Gallery tour
Rome

Fabulous

Quality of Experience
Self-Guided Visit of Museo Nazionale Romano - Tickets Only
Self-Guided Visit of Museo Nazionale Romano - Tickets Only
Rome
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

The guide had a remarkably vast knowledge; he was open to any question and could could answer them all with great details. The only criticism was the unnecessary length of time devoted to visit the Capitoline Hill and not enough time for the Forum Romano, resulting in a more superficial experience for this extraordinary site. Many events occurred there, and giving this site the same time as the Capitoline Hill did not make sense.

Quality of Experience
Guides, Drivers and Staff
Some guides did t too much time on unnecessary aspects. In Tome it was geared to young teenagers, instead of guiding mod historical background.
Transport
Private Transfer from Naples to Amalfi Coast with Pompeii en route
Private Transfer from Naples to Amalfi Coast with Pompeii en route
Italy
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 09, 2024

Hi Jacqueline,
Thank you so much for your thoughtful feedback!
It's great to hear that our support helped you feel more comfortable and confident while traveling. Thank you again for trusting us with your trip—we're glad it was a memorable experience, and we look forward to helping you plan your next adventure!

Best,
Maria Grazia

Fabulous Trip to Croatia
Croatia | Sep 19 - Sep 24, 2024

Aleta
Aleta S.
Denver, CO | Reviewed on Oct 04, 2024
Hi. We got back a week ago from Croatia and had a fabulous time. The logistics, hotels, tours and Nikola's personal help were all wonderful. In particular, the tour guides Nikola had arranged were knowledgeable, locals, and enthusiastic. Grgo on Hvar Island must have known every person we drove by and we ended in their family wine cellar eaten a lunch cooked by his mother. Thank you to KimKim and Nikola and we hope to do another trip with you soon. Cheers, Aleta Sherman Read more

Hi. We got back a week ago from Croatia and had a fabulous time. The logistics, hotels, tours and Nikola's personal help were all wonderful. In particular, the tour guides Nikola had arranged were knowledgeable, locals, and enthusiastic. Grgo on Hvar Island must have known every person we drove by and we ended in their family wine cellar eaten a lunch cooked by his mother. Thank you to KimKim and Nikola and we hope to do another trip with you soon. Cheers, Aleta Sherman

Hotel Reviews
Apartments Palmotta Palace Dubrovnik Old Town
Dubrovnik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beach Bay Hvar
Hvar

Great hotel. Location one bay over from the main Hvar area, is ideal.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Balatura Split Luxury Rooms
Split

We would have rated this much higher but got a dark little room on the first floor, next to reception area, that looked out on the eating area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Don't get the room on the first floor.
Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Oct 11, 2024

Hi Aleta,

I am so happy to hear you had a great time and thank you for leaving us a review!

We are very fortunate to have amazing local guides who share our vision of what kind of experiences we want to provide for our travelers, and I’ll be sure to pass on your comments to Grgo and the rest of the team! Kimkim is perfect for getting in touch with local experts and working together on a unique trip tailored to your preferences!

Working on this trip with you and Alden was truly a pleasure and I hope you will consider visiting Croatia again.

I wish you both all the best,
Nikola

Another great trip organized with KimKim.
Japan | Sep 26 - Oct 2, 2024

Lori
Lori S.
San Ramon, CA | Reviewed on Oct 04, 2024
Another great trip organized with KimKim. Eleanor and her guides/drivers were amazing. We loved every minute. Read more

Another great trip organized with KimKim. Eleanor and her guides/drivers were amazing. We loved every minute.

Hotel Reviews
THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel
Kyoto

Great location, friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Tokyo

Great and convenient.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Tokyo

Really informative and complete.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Oct 07, 2024

Dear Lori,

Hope you have a great day and thank you so much for your kind words. We're thrilled to hear that you had such a wonderful experience on your trip organized with KimKim. It's great to know that the guides and drivers made your journey memorable.

We're also glad you enjoyed your stays at both the Asakusa View Hotel Annex and THE HOTEL HIGASHIYAMA. Their convenient locations and friendly staff always make for a pleasant experience. We look forward to helping you plan your next adventure.

Safe travels!

Best regards from Asia,
Eleanor

Melanie was a huge help planning our trip to ...
Italy | Sep 14 - Sep 28, 2024

Veronica
Veronica R.
Chicago, IL | Reviewed on Oct 04, 2024
Melanie was a huge help planning our trip to Italy. All her suggestions and tips were super helpful.
The transfers were all on time and comfortable and the excursions and guides were amazing, especially our Wine Tour in Tuscany.
Planning our trip with KimKim took a lot of pressure and worries out of the process and made our trip that much more enjoyable. During the trip, if we had any questions, Melanie was always just a text away and she always responded immediately.
I would definitely...
Read more

Melanie was a huge help planning our trip to Italy. All her suggestions and tips were super helpful.
The transfers were all on time and comfortable and the excursions and guides were amazing, especially our Wine Tour in Tuscany.
Planning our trip with KimKim took a lot of pressure and worries out of the process and made our trip that much more enjoyable. During the trip, if we had any questions, Melanie was always just a text away and she always responded immediately.
I would definitely use KimKim again or recommend them to anyone planning a first time trip to Italy.

Activity Reviews
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

This was a great tour and our guide was amazing. She had a lot of knowledge and made the tour very interesting. It was so cool to learn of all the history behind the Colosseum and the Forum.

Quality of Experience
Guides, Drivers and Staff
Boat tour along the Amalfi Coast
Boat tour along the Amalfi Coast
Sorrento

We had a private cruise along the Amalfi coast. Our driver spoke little English so he was a little difficult to communicate with but we managed. The itinerary was a little different than what was listed. I wish we got to actually get off the boat in Positano but we just cruised by. We only got 20 mins in Amalfi but we had an amazing lunch in Priano at this restaurant called Il Pirata which the company booked for us in advance. We ended up asking to stay there for an extra hour to swim on a Little Rock beach that was so cute otherwise we weren’t sure if we were going to get to swim at all.

Quality of Experience
I wish the tour had more stops and the boating time was at a quicker pace.
Guides, Drivers and Staff
Transport
Olive and Wine Tasting in Tuscany Countryside
Olive and Wine Tasting in Tuscany Countryside
Italy

This was one of my favourite experiences of our trip. We had such a great group of people on our tour and the 3 wineries we visited were beautiful. We had a great driver and the whole day was amazing. Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Accademia Gallery and Uffizi Masterclass Experience
The Accademia Gallery and Uffizi Masterclass Experience
Florence

The Accademia and Uffizi gallery tours were excellent. I wasn’t sure if I was going to enjoy them but I’m so glad we added it to our trip. We had the best guide for the Uffizi tour and I couldn’t imagine going through that gallery without one. There is so much to see but our tour guide gave us all the history behind the museum and showed us all the most important paintings and exhibits. Seeing David in person was surprisingly emotional and he is amazing!

Quality of Experience
Guides, Drivers and Staff
Ferrari Museum Tour
Ferrari Museum Tour
Italy

The Ferrari museum tour is a fun experience for any car lover. You can take as much time as you like and there are options to do the simulator for an extra cost. I didn’t do it but it looked super fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 07, 2024
Hi Veronica,
thank you so much for such a lovely and detailed review, and what lovely photos of you and your dad and sisters!
It took a little work but we made it exactly how you wanted it and so pleased we added the Uffizi and Accademia at the last minute, definitely sounds like you all enjoyed it!
Really sorry you didn't stop in Positano, as you know from a shared scheduled tour we turned it into a private tour for you all, maybe there was some misunderstanding with the skipper, I'm really...
Read more

Hi Veronica,
thank you so much for such a lovely and detailed review, and what lovely photos of you and your dad and sisters!
It took a little work but we made it exactly how you wanted it and so pleased we added the Uffizi and Accademia at the last minute, definitely sounds like you all enjoyed it!
Really sorry you didn't stop in Positano, as you know from a shared scheduled tour we turned it into a private tour for you all, maybe there was some misunderstanding with the skipper, I'm really sorry about that - maybe it was a sign for you to come back to visit Positano and spend more time this side of the pond!

Thanks again for trusting me with your special holiday and I look forward to helping you book your next trip to Italy!

Ciao from Salerno,
Melanie

Great experience, great staff, everyone from ...
Colombia | Sep 11 - Sep 24, 2024

M
michelle c.
Flagami, FL | Reviewed on Oct 04, 2024
Great experience, great staff, everyone from Michael to the drivers were excellent. Read more

Great experience, great staff, everyone from Michael to the drivers were excellent.

Activity Reviews
Cartagena City-Tour by Bike
Cartagena City-Tour by Bike
Cartagena

not too safe, very chaotic city to ride bicycles. more stress than fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Local Market Experience: Bazurto Market
Local Market Experience: Bazurto Market
Cartagena

We suggest you delete this tour from your options. Awful, dirty, smelly. not one good thing about it.

Quality of Experience
Guides, Drivers and Staff
all great. very professional and knowledgeable
Transport
everything, the people, the punctuality.
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Oct 07, 2024
Dear Michelle,
Thank you so much for your kind words about your overall experience and the great feedback on our team! We're thrilled to hear that you enjoyed the trip!
We also appreciate your comments about the Bazurto Market experience. We completely understand your perspective, and it’s true that the market can be overwhelming for some visitors. However, we some travellers seek out exactly that type of authentic, immersive experience to connect with the local culture, even if it can be a...
Read more

Dear Michelle,
Thank you so much for your kind words about your overall experience and the great feedback on our team! We're thrilled to hear that you enjoyed the trip!
We also appreciate your comments about the Bazurto Market experience. We completely understand your perspective, and it’s true that the market can be overwhelming for some visitors. However, we some travellers seek out exactly that type of authentic, immersive experience to connect with the local culture, even if it can be a bit different from what they expect. Your input is incredibly valuable, and we’ll certainly take it into consideration as we continue to refine our offerings.
Thanks again for sharing your thoughts!
Best regards,
Michael & The Chaska Tours Team

Chania curated by our specialist, Aggeliki: a winning combination!
Greece | Sep 24 - Oct 1, 2024

susan
susan c.
Chicago, IL | Reviewed on Oct 04, 2024
From the start, our specialist, Aggeliki, was excellent to work with. First she advised me what time of year would be best for travel to Crete (a very important thing to start off with). She modified the "pre-packaged" Crete tour to accommodate our specific interests (which were less hiking, more beaches, and food!). She answered questions about the tours offered so we could select what we liked, and also managed to fit in one final desired excursion on the day of our return flight to... Read more

From the start, our specialist, Aggeliki, was excellent to work with. First she advised me what time of year would be best for travel to Crete (a very important thing to start off with). She modified the "pre-packaged" Crete tour to accommodate our specific interests (which were less hiking, more beaches, and food!). She answered questions about the tours offered so we could select what we liked, and also managed to fit in one final desired excursion on the day of our return flight to Athens. The excursions were fantastic: 3 were private --via Land Rover or sailboat-- and two were as part of a group of 10-12. All of the trips included beautiful countryside en route to their destinations. The sailboat to Gramvousa and Balos was the MOST amazing experience: cobalt blue waters turning into crystal clear turquoise blue as we approached the islands.
The best thing about working with Aggeliki was her immediate availability. We ran into a couple of minor snags (missed communication with one of our drivers; incomplete pass code information provided by one hotel to gain entrance to our suite) and she was there, literally in seconds (via text) facilitating their solution. It was so reassuring to know we had the kimkim team, and specifically Aggeliki there to manage any concerns we had (which as I will reiterate, were very few for an 8-day/7 night trip to Chania, Crete, from Athens)
I cannot overstate how pleased we were with the whole experience. I had always been the personal planner for my family and friends' excursions, but after a disappointing Jamaican holiday last December I decided to try a travel agency. I am so glad I did. My friend, my sister-in-law, and I agree this was the trip of a lifetime, perfect, and well worth the price!!!

Hotel Reviews
Monsieur Didot
Athens

Very nice suite, we arrived late, so were only in it to sleep on our way to the airport the next AM

Location
Mirabile Luxury Suites Chania
Chania, Crete

The suites are ideally located in the town, one can walk across a street and be in the bustling Venetian Harbor section of shops and restaurants. The suites are modern, clean, comfortable and the soundproofing provided by the balcony doors was amazing. As noted, the Suites are in the center of a bustling area of town, but shutting the balcony doors brought quiet to the rooms. The breakfasts were huge: 5 or 6 choices of prepackaged meals were delivered in a picnic basket to our door every morning.

Authenticity & Character
I'm not sure what authenticity and character means, so I will say these were nice, modern, well maintained accommodations. We were a reserved party of three in a two floor suite set up for only 2 people, so we needed to secure more room keys, another chair for the balcony, more coffee mugs and wine and water glasses and bathrobes, etc.
Location
Right in the heart of the town
Staff
The first desk receptionist would not give us (3 adult women) more than one room key. The second one was much more accommodating.
Cleanliness & Comfort
The housekeeper was wonderful, she tried very hard to make and keep us comfortable
Athens Woo Suites
Athens

Friendly staff, lovely suite, excellent location in Plaka district.

Location
walkable to shops and eateries, views of the Acropolis
Staff
Cleanliness & Comfort
Activity Reviews
The Miracle of Wine & Olive Oil
The Miracle of Wine & Olive Oil
Chania

visits to two winereis, one of which is also an oil oil production facility, and a visit to the olive tree that has been the source of Olymic Games olive wreathes since, well, forever.

Quality of Experience
Guides, Drivers and Staff
Perhaps because this was our last tour, and we had such excellent guides, we were a bit underwhelmed by our driver who didn't really warm up until we got to our first destination, so the initial bus trip, and the return, were all silent.
Transport
Same smallish, comfy bus as for the cooking tour
The Real Cretan Cooking Experience
The Real Cretan Cooking Experience
Chania

Our tour guide, Alex, really made this experience something special. He shared so much cultural, historical, and anecodotal information driving to the villa? estate? where we had the cooking class that the travel time flew by. The site for the class was a gorgeous complex with the fanciest "portapotty" I've ever seen. We fed mulberry leaves to some sheep, we made stuff vegetables and hand pies, and then we ate a luscious meal of meat, potatoes, sald and our stuffed vegetables and pies. I'm sure there was some delicious dessert but after all the wine and raki....I'm not sure. It was a late night returning about 11PM.

Quality of Experience
Food
The things we made, and everything else we were served.
Guides, Drivers and Staff
Transport
Comfy bus with A/C
Luxury Jeep Tour to Manousakis Vineyard & Winery
Luxury Jeep Tour to Manousakis Vineyard & Winery
Greece

Our driver, Christos, was very knowledgeable. He took us through the vineyards and showed us some beautiful views of the mountains and the sea in the process. The winery was pleasant, the meal was also fine. I didn't much care for the wines they made, which is the only reason I didn't give 5 stars. The excursion was very enjoyable.

Quality of Experience
Guides, Drivers and Staff
Christos really knew a lot about Crete, and about the flora and fauna.
Transport
Super comfy Land Rover
The “Make Them Jealous” Trip: Elafonisi Island & Falasarna Beach
The “Make Them Jealous” Trip: Elafonisi Island & Falasarna Beach
Greece

We liked Elafonisi so well we declined to go to Falasarna, and spent the whole day at the first stop.

Quality of Experience
beautiful water and beach
Guides, Drivers and Staff
very informative
Transport
very comfortable car
Full Day PRIVATE Sunset Cruise to BALOS beach and GRAMVOUSA island
Full Day PRIVATE Sunset Cruise to BALOS beach and GRAMVOUSA island
Chania

Omigod!!! Take this trip! We modified our stops to exchange Balos for a small, uninhabited island called (phonetically) Eye-You-Sostisee. Skipper Andreas and first mate Kelly were fantastic.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on Oct 04, 2024

Yeia sou, Susan!

Thank you so much for your time to share your feedback.
I'm super happy to know that this was considered from all 3 of you a trip if a lifetime! That's amazing.

I would love to see you coming back soon and show you more of our amazing country. 😀

Until our paths meet again, take care and safe travels!
Greeting from Greece,
Angela and the GA Trips team

We were very pleased with our trip designed b...
Morocco | Sep 13 - Sep 23, 2024

A
Anne G.
Seattle, WA | Reviewed on Oct 04, 2024

We were very pleased with our trip designed by Kim Kim .Megan was our specialist and she was so easy to communicate with even with the time zone difference.
Winnie with Wanderlust voyages was also available for questions during our trip and responded promptly.
Our accommodations were varied and lovely.
Our driver Khalid Khouati was wonderful.
The tour guides arranged for us at various places were personable and knowledgeable and we never felt rushed.
Thank you everyone.

Local specialist: Megan Lower
Megan
Megan Lower
Local specialist in Massachusetts | Replied on Nov 02, 2024

Hi Anne,

We're so glad to hear you had a great experience in Morocco! Thank you so much for choosing us to help plan your trip.

Cheers!

An organized, personalized tour with complete freedom
Japan | Sep 17 - Sep 30, 2024

Adrian
Adrian H.
Atlanta, GA | Reviewed on Oct 04, 2024
We don't like organized tours but do enjoy someone doing the planning for us -- and kimkim was the perfect choice. The process of putting together a travel itinerary via emails was easy, and the kimkim people did a great job incorporating our own desires and aims with ideas of their own, which we listened to because, of course, they had matched us up with guides who actually live in Japan and know the country well. It was odd never speaking to a human -- and for awhile we wondered if we were... Read more

We don't like organized tours but do enjoy someone doing the planning for us -- and kimkim was the perfect choice. The process of putting together a travel itinerary via emails was easy, and the kimkim people did a great job incorporating our own desires and aims with ideas of their own, which we listened to because, of course, they had matched us up with guides who actually live in Japan and know the country well. It was odd never speaking to a human -- and for awhile we wondered if we were dealing with chatbots -- but, magically, every single driver showed up, every single guide showed up when they were supposed to. There was one glitch in a train station (and Japanese train stations are CRAZY-CHAOTIC), but they worked with us in real time to get things fixed and even summoned a taxi for us, telling us the plate number so we'd recognize it. They were responsive and helpful at every turn and twist of the journey.....and they were willing to tweak our itinerary on the fly, which was very helpful. We loved having independence but didn't feel alone at any time. We definitely will use them again!

Hotel Review
Rengejo-in
koya

Our stay at Rengejo-in monastery in Mount Koya was a highlight of the trip. We were given an incredibly spacious and luxurious room dubbed the 'Silent Forest,' with fantastic amenities like a private garden view. The experience was spiritual and beautiful, including a morning chant with monks. It was unlike anything we expected and absolutely memorable.

Activity Reviews
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Kyoto

The tea ceremony at the Flower Teahouse in Kyoto was a fascinating and unique experience. We were unexpectedly upgraded to a private ceremony, which added a special touch. The hosts dressed me in a traditional outfit and my wife loved the entire experience. It was educational, and the location in the Geisha district enriched the cultural immersion.

Half day Experience Traditional Japanese Gardens With Japanese garden designer
Half day Experience Traditional Japanese Gardens With Japanese garden designer
Kyoto

The half-day experience with a traditional Japanese garden designer in Kyoto was absolutely amazing. Our guide, an expat landscape architect, shared incredible insights about Zen gardening, its aesthetics, and cultural nuances. It was a truly enriching experience, learning the history and philosophy behind Japanese gardens. I highly recommend this tour!

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 07, 2024
Dear Adrian, Hope you are doing fantastic.Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience with kimkim. It’s great to know that our planning process and the incorporation of your personal preferences made your trip to Japan so memorable. We pride ourselves on connecting our travelers with knowledgeable local guides, so we’re glad to hear that this enhanced your journey. We're glad we could assist you during the minor glitch at the train... Read more

Dear Adrian,

Hope you are doing fantastic.Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience with kimkim. It’s great to know that our planning process and the incorporation of your personal preferences made your trip to Japan so memorable. We pride ourselves on connecting our travelers with knowledgeable local guides, so we’re glad to hear that this enhanced your journey.

We're glad we could assist you during the minor glitch at the train station and ensure everything went smoothly. Your feedback means a lot to us, and we look forward to helping you plan your next adventure.

Wishing you and your family happiness and joy always.

Best regards,
Angel

Great option for first time travelers to France!
France | Sep 16 - Sep 27, 2024

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Kelly F.
Chicago, IL | Reviewed on Oct 04, 2024
Great option for first time travelers to France for sure! Amandine and team were extremely responsive before and during our trip. Having all hotel and train bookings in advance were super helpful and put us at ease. Also having a detailed itinerary with Google map links was incredible and felt like over and above service. We specifically appreciated having a life line to call for help when we were put in an uncomfortable situation with one of our hotels. Read more

Great option for first time travelers to France for sure! Amandine and team were extremely responsive before and during our trip. Having all hotel and train bookings in advance were super helpful and put us at ease. Also having a detailed itinerary with Google map links was incredible and felt like over and above service. We specifically appreciated having a life line to call for help when we were put in an uncomfortable situation with one of our hotels.

Hotel Reviews
Fourvière Hôtel Lyon
Lyon

The hotel itself was beautiful, as were the main lobby and restaurant spaces, however the room was terrible. The bed was like sleeping on a rock, so uncomfortable that we woke up every morning with back and neck pain. Also there was what looked like a gravestone right out of our window so that was extremely unsettling and maybe too “historic” for us. You could clearly hear your upstairs neighbors moving around. Location was ok, you could walk 10 minutes and see the Notre Dame cathedral as well as the Roman Ruins. The one thing that we did not like about location was when we wanted to go elsewhere outside of old town Lyon, we needed to get Ubers or have multiple train transfers.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Bord'eaux
Bordeaux

Why is this hotel rated 4 stars? Our first room was handicap accessible so no door nor curtain for shower. Entire floor of bathroom would get wet after each shower. Also the floor to ceiling window had a massive crack in it and the front desk person laughed about the door to the room (also glass) not being easy to lock. We requested a move, which they accommodated the second day of our stay. The new room was beat up and not very clean (dried coffee was in the cups, poop stains in toilet). At check out we were yelled at by the front desk for calling Kim Kim to complain about the accommodations and were scolded and told we should have just told the front desk directly. We did that, which was why we were moved, however thought Kim Kim tram should know if this hotel was a partner of theirs. Aside from all of that, this hotel was not centrally located and about 15-20 min minimum walk to the city center. Would have preferred to stay closer to where everything was versus off beaten path.

Authenticity & Character
Location
Too far from city center
Staff
We felt like we were judged badly by the front desk staff
Cleanliness & Comfort
Maintenance of rooms, cleanliness of rooms
Hôtel Tardif Noble Guesthouse
Bayeux

Lots of space, big bathroom with great water pressure. Comfortable bed. Friendly staff. Great location within walking distance to everything! Docked one star because the shower did not have a door or curtain and the whole floor of the bathroom would get soaked every time we took a shower.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Jardin de Cluny
Paris

So cute and cozy, beautifully decorated. Great location! Very clean room. Only docked one star due to having to carry luggage up and down the staircase due to small and slow elevator.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Oct 07, 2024

Bonjour Kelly, John! Many thanks for your detailed comments. I take note of your feedback concerning the hotels and I will get back to them to clarify, I'm sorry the last few accommodations weren't up to scratch. In any case, thank you for trusting us and I hope you'll have fond memories of this wonderful adventure! Take care :) Amandine

Trip was amazing and we had a great time.
China | Sep 19 - Sep 29, 2024

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Brandon S.
Portland, OR | Reviewed on Oct 04, 2024

Trip was amazing and we had a great time.

Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Oct 07, 2024

Dear Brandon,

Hope you are doing great.Thank you so much for your kind words! We're thrilled to hear that you had an amazing trip and enjoyed your time. We hope to welcome you back for another great experience soon.

All the best,
Heidi

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.