Kimkim Trip Reviews

4.8
Based on 20,615 ratings
Read 20,615 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing Indonesia trip
Indonesia | May 10 - May 30, 2026

P
Peter V.
Atlanta, GA | Reviewed on Jun 01, 2026
We had an amazing 3 week trip to Indonesia, visiting 4 islands (Java, Kalimantan, Bali, Flores/Komodo). Myriam did an excellent job planning the trip, she was very responsive both during the planning and while traveling. Everything worked out as planned and on schedule. All the guides were knowledgeable, spoke good English, though sometimes they had some difficulty understanding it. The hotels were all good. The best experiences were the Komodo and Kalimantan boat trips and Prambanan and... Read more

We had an amazing 3 week trip to Indonesia, visiting 4 islands (Java, Kalimantan, Bali, Flores/Komodo). Myriam did an excellent job planning the trip, she was very responsive both during the planning and while traveling. Everything worked out as planned and on schedule. All the guides were knowledgeable, spoke good English, though sometimes they had some difficulty understanding it. The hotels were all good. The best experiences were the Komodo and Kalimantan boat trips and Prambanan and Borobudur temples near Yogyakarta.

Hotel Reviews
Ketapang Indah Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Private cruise trip in Komodo National Park
Labuan Bajo, Indonesia

Food was ok, could have been better. Staff smokes a lot

Authenticity & Character
Staff
Cleanliness & Comfort
Golo Hill Top

Very basic

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sri Ratih Cottages

Breakfast was not very good

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Taman Sari Bali Resort & Spa
Pemuteran
Authenticity & Character
Location
on beach
Staff
Cleanliness & Comfort
Private Klotok Boat
Pangkalan Bun

Great food. Staff smokes a lot.

Authenticity & Character
Staff
Cleanliness & Comfort
No hot water, AC didn't always work
Lava View Lodge Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tugu Malang
Malang
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Phoenix Hotel Yogyakarta - MGallery Collection
YOGYAKARTA
Authenticity & Character
Location
Staff
Cleanliness & Comfort
FM7 Resort Hotel Jakarta
Tangerang, Banten
Authenticity & Character
Location
near airport
Staff
Cleanliness & Comfort
Local specialist: Myriam Benmhaya
Myriam
Myriam Benmhaya
Local specialist in Bali, Indonesia | Replied on Jun 02, 2026

Hi Peter,

Thank you very much for your review! It was a pleasure to organize this amazing family trip :)
Indonesia is pretty far, but there are so many other islands to discover if you wish to come back one day!

Best to you 3,
Myriam

Leny is the best!!...
Japan | May 10 - May 30, 2026

R
Robert A.
Canada | Reviewed on Jun 01, 2026
Leny and her team were awesome. They arranged spectacular private tours of Tokyo and Seoul for us. We saw and experienced so many more things than we could have on our own. The guides were amazing. They went out of their way to be helpful and provide us with the best possible experience. They bridged the language barriers and explained all the cultural nuances of the sites we visited. They suggested restaurants and amazing local cuisine to try. The vans were always waiting to take us on to... Read more

Leny and her team were awesome. They arranged spectacular private tours of Tokyo and Seoul for us. We saw and experienced so many more things than we could have on our own. The guides were amazing. They went out of their way to be helpful and provide us with the best possible experience. They bridged the language barriers and explained all the cultural nuances of the sites we visited. They suggested restaurants and amazing local cuisine to try. The vans were always waiting to take us on to the next stop. The whole experience was seamless.

Leny and her team were always in contact with us throughout the trip. Confirming pickup times and guides' names and phone numbers. When we wanted to make changes to our itinerary. It was done over night. They could not have been more caring or helpful. I would strongly recommend booking with Leny.

In Tokyo, the one experience you should not miss is the Shimbuya Food Tour. It was spectacular. No one on their own could find all the small hole in the wall restaurants we ate at. The food was divine!

Activity Reviews
The Alluring Nami Island (Private)
The Alluring Nami Island (Private)
Seoul

Nami Island is a very peaceful and beautiful way to spend a day. Well worth the drive outside of Seoul.

Quality of Experience
Guides, Drivers and Staff
Danny was a great guide.
Transport
Seoul Adventures: DMZ Tour, Korean Cuisine, And More of the City (Private)
Seoul Adventures: DMZ Tour, Korean Cuisine, And More of the City (Private)
Seoul

Everyone should experience this tour to understand the historical significance of a divided country.

Quality of Experience
Food
Guides, Drivers and Staff
Vincent was amazing. Extremely knowledgeable about the DMZ
Transport
The Soul of Seoul: Hightlights of Korea's Heritage (Private)
The Soul of Seoul: Hightlights of Korea's Heritage (Private)
Seoul

Over whelming all the culture and heritage in Seoul.

Quality of Experience
Guides, Drivers and Staff
Esther was amazing again. Very knowledgeable.
Transport
Modern Seoul and Cultural Heritage Half-Day Tour (Private) Airport Pick-Up with Direct Sightseeing Transfer
Modern Seoul and Cultural Heritage Half-Day Tour (Private) Airport Pick-Up with Direct Sightseeing Transfer
Seoul

A great way to spend half a day seeing Seoul. The Lotte Tower was a highlight.

Quality of Experience
Guides, Drivers and Staff
Esther was great. She went out of her wat to ensure we had a great experience.
Transport
Welcome to Seoul!
Welcome to Seoul!
Seoul

Seamless pickup from the cruise ship terminal.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kamakura with English Speaking Guide and Vehicle (Private)
Full Day Kamakura with English Speaking Guide and Vehicle (Private)
Tokyo

Kamakura was great, Especially the giant Buddha. Well worth seeing.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore East Tokyo: Full-Day Private Tour with Multilingual Guide
Explore East Tokyo: Full-Day Private Tour with Multilingual Guide
Tokyo

The tour was great. Wish we had more time to spend at each of the sites. Especially the Imperial Gardens

Quality of Experience
Guides, Drivers and Staff
Kashima-san was agreat guide. Very knowledgeable.
Transport
Best of Shibuya Food Tour
Best of Shibuya Food Tour
Tokyo

This tour was definitely one of the highlights of our whole trip. The food was divine.

Quality of Experience
Guides, Drivers and Staff
Alex our guide was awesome. He knew so much about the food and culture of the area. We were blown away.
Transport
West Tokyo Highlights: Half-Day Private Tour with Guide & Vehicle
West Tokyo Highlights: Half-Day Private Tour with Guide & Vehicle
Tokyo

The Meiji and Yasukuni Shrines and the Rikugien Garden were spectacular.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome (Irrashaimase) to Tokyo!
Welcome (Irrashaimase) to Tokyo!
Tokyo

A seamless pickup at the airport and transfer to our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara

Incredible trip for our family of 9!
Costa Rica | May 22 - May 31, 2026

L
Laura P.
Center Point, AL | Reviewed on Jun 01, 2026
Our family of 9 had an incredible trip to Costa Rica thanks to Elena and Adrian. They were both helpful and communicative both during planning and while on site. Arenal Springs Resort & Spa in La Fortuna was the perfect first stop and had everything we could have wanted - hot springs on site that we visited daily, excellent service, beautiful surroundings, and a secluded peaceful environment. The buffet breakfast was delicious each morning offering tons of options. All of our excursions for... Read more

Our family of 9 had an incredible trip to Costa Rica thanks to Elena and Adrian. They were both helpful and communicative both during planning and while on site. Arenal Springs Resort & Spa in La Fortuna was the perfect first stop and had everything we could have wanted - hot springs on site that we visited daily, excellent service, beautiful surroundings, and a secluded peaceful environment. The buffet breakfast was delicious each morning offering tons of options. All of our excursions for perfect for our group - volcano hike plus waterfall (doing both back to back same day was a little much for the adults though), water water rafting and ziplining at Sky Adventure (the most memorable)! We love this property. The only downfall was it was not walkable to most restaurants and since we didn't have a vehicle it required many taxi rides. The view at La Mariposa in Manuel Antonio could not be matched, though the staff was not nearly as helpful here. We loved that it was walkable to tons of shops and restaurants though. The animals and wildlife in M.A. are spectacular, as was our guide for our nature hike in the national park. The catamaran we took was fun, though had a LOT of other people which was a bit of a bummer since we have done smaller boats in other places that felt more quaint. The bbq lunch on board was delicious though. We had the same driver the entire trip and I can't recommend Alex enough. He was always helpful and knowledgeable and offered great food recommendations. I hope we will be able to return to this beautiful country one day to explore other areas.

Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Jun 01, 2026
Hola Laura, Thank you so much for your wonderful review! It was truly a pleasure assisting your family with this special Costa Rica adventure. We are delighted to hear that you had such an incredible experience and that both Adrián and I were able to help make your trip smooth and enjoyable from the planning stages through your time in Costa Rica. We are especially happy to hear how much you enjoyed Arenal Springs Resort & Spa, the hot springs, the beautiful surroundings, and the... Read more

Hola Laura,

Thank you so much for your wonderful review!

It was truly a pleasure assisting your family with this special Costa Rica adventure. We are delighted to hear that you had such an incredible experience and that both Adrián and I were able to help make your trip smooth and enjoyable from the planning stages through your time in Costa Rica.

We are especially happy to hear how much you enjoyed Arenal Springs Resort & Spa, the hot springs, the beautiful surroundings, and the excursions. It is wonderful to know that the white-water rafting and zip-lining at Sky Adventures were among the highlights of your trip and created lasting memories for your family.

Thank you as well for sharing your honest feedback regarding the accommodations, transportation, and catamaran experience. Feedback like yours is extremely valuable and helps us continue improving the experiences we create for our travelers.

I will be sure to share your kind words with Alex. He is an outstanding driver and host, and I know he will be thrilled to hear how much his knowledge, professionalism, and recommendations contributed to your experience.

Costa Rica has so many beautiful regions still waiting to be explored, and we would be honored to help you discover them on a future visit. Whether it is Tortuguero, Monteverde, Corcovado, Drake Bay, or another hidden corner of our country, we would love to welcome your family back.

Thank you again for trusting Serendipity Adventures with your family vacation. It was a privilege to be part of your journey.

Pura Vida!

Elena Mora
Serendipity Adventures

8 day custom tour of Japan
Japan | May 16 - May 23, 2026

Connie
Connie L.
Chicago, IL | Reviewed on Jun 01, 2026
Bella was great. She organized a custom trip through Japan for our family. She was helpful at suggestions for what might work best. We visited Tokyo, Kyoto, Osaka and Hiroshima. We had two wonderful local guides, Ms Cho and Mr Hideo. We also had two different drivers. Bella was great at keeping in contact through planning and during our trip. If you get the chance to work with her, you won’t be disappointed. Read more

Bella was great. She organized a custom trip through Japan for our family. She was helpful at suggestions for what might work best. We visited Tokyo, Kyoto, Osaka and Hiroshima. We had two wonderful local guides, Ms Cho and Mr Hideo. We also had two different drivers. Bella was great at keeping in contact through planning and during our trip. If you get the chance to work with her, you won’t be disappointed.

Hotel Reviews
Hotel Metropolitan Tokyo Ikebukuro
Tokyo

Very nice hotel. Would recommend.

Hotel Granvia Osaka - JR Hotel Group
Osaka

Very nice rooms but pretty small. Location is great with train station essentially in your basement.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Multiple combo washer/dryer machines available for use.
Kyoto Takasegawa Bettei
Kyoto

Very nice authentic hotel with friendly staff.

Authenticity & Character
Location
A little far away from main shopping/activity. But very quiet cute area.
Staff
Only on site limited hours so makes check in a little complicated. Also they have limited breakfast available so order in advance.
Cleanliness & Comfort
Shiba Park Hotel
Tokyo

Beautiful hotel with coffee available 24 hours. That was really nice during our transition to the new time zone. Rooms are small but comfortable.

Authenticity & Character
My
Location
Staff
Very polite and helpful
Cleanliness & Comfort
We used the laundry service and it was prompt and easy. Only one washer dryer to do your own and it was always busy.
Local specialist: Bella Wu
Bella
Bella Wu
Local specialist in China, Japan | Replied on Jun 02, 2026
Dear Connie, Thank you so much for your wonderful review! 😊 Reading your comments truly made my day. It was an absolute pleasure helping your family plan and experience your journey through Japan. From Tokyo to Kyoto, Osaka, and Hiroshima, I’m so happy to hear that you enjoyed the trip and that Ms. Cho and Mr. Hideo helped make your experience even more special. I’m also grateful for your kind words about my planning and communication. My goal is always to make the process as smooth and... Read more

Dear Connie,

Thank you so much for your wonderful review! 😊

Reading your comments truly made my day.

It was an absolute pleasure helping your family plan and experience your journey through Japan. From Tokyo to Kyoto, Osaka, and Hiroshima, I’m so happy to hear that you enjoyed the trip and that Ms. Cho and Mr. Hideo helped make your experience even more special.

I’m also grateful for your kind words about my planning and communication. My goal is always to make the process as smooth and enjoyable as possible, both before and during the trip, so it means a lot to know that you felt well taken care of.

Thank you again for trusting me with your family’s adventure. It was a privilege to be part of it, and I hope the memories you created in Japan will stay with you for many years to come.

If you ever decide to return to Japan—or explore China or another part of Asia in the future—I would be delighted to help you plan another unforgettable journey.

Wishing you and your family all the best, and thank you again for your trust and support!

Warm regards,
Bella 😊

Smooth operators!
Brazil | May 18 - May 27, 2026

Sigfredo
Sigfredo F.
Atlanta, GA | Reviewed on Jun 01, 2026

Smooth operators!
Camille Terra did an excellent job coordinating everything possible, our guide in Rio, Sergio Weinman did an outstanding job. Highly recommended!

Local specialist: Camille Terra
Camille
Camille Terra
Local specialist in Brazil | Replied on Jun 03, 2026

Thank you so much, Sigfredo!

It was truly a pleasure helping you and Karen plan your Brazil adventure. I'm delighted to hear that you enjoyed the trip and that Sergio helped make your time in Rio so special.

We hope to welcome you back to Brazil someday for another unforgettable journey!

Warm regards,
Camille

Kimkim did a wonderful job of helping us to plan our first to Italy!
Italy | May 15 - May 28, 2026

Lisa
Lisa D.
Pittsburgh, PA, USA | Reviewed on Jun 01, 2026
Kimkim did a wonderful job of helping us to plan our first trip to Italy. From creating an exciting itinerary to booking tours, they really planned a great trip for us. I loved that you could ask questions and make suggestions for each of the things they planned, before you even book the trip. And then a few weeks before we started our trip, Leslie was so patient with our last minute questions...and I asked a lot of them! Once we left for Italy, their daily reminder of what was on our... Read more

Kimkim did a wonderful job of helping us to plan our first trip to Italy. From creating an exciting itinerary to booking tours, they really planned a great trip for us. I loved that you could ask questions and make suggestions for each of the things they planned, before you even book the trip. And then a few weeks before we started our trip, Leslie was so patient with our last minute questions...and I asked a lot of them!

Once we left for Italy, their daily reminder of what was on our itinerary for the next day was so helpful and comforting. During the trip, they responded very quickly to real time questions during the day.

The meeting places were exactly where they said they would be. Each tour was wonderful. The driver who picked us up at the airport waited so patiently for us. The Naples food tour was so delicious and the portions were large. The guide, Sara was awesome! The driver from Naples to Sorrento was wonderful (GianFranco?) and the Pompeii tour guide was so informative and really customized our tour to what we were interested in. She knew everything about Pompeii!! Loved her! (sorry, can't remember her name). The Jewish Ghetto tour was perfect. The guide (Sara?) was so knowledgeable about everything. We loved her and the tour. The pasta making experience was so much fun. The instructors/chefs were fun and patient. Everything was so well organized. And I can't believe how easy they made it feel/seem as we made pasta. So enjoyable!! The Colosseum Tour and Sistine Chapel Tour were both well organized and informative. We loved the tour guides. The Oreste/Contadina Farm experience was lovely. Oreste was fascinating. We learned about our host and how he maintains his farm. The food was outstanding and delicious and generous.

The hotels were awesome! They were so clean and the breakfasts were all so full and delicious. An interesting thing happened when we checked into our first hotel, we entered our hotel room and there was no electricity. We called down to the front desk and found out you had to put your room card into the slot to make the electricity turn on. Ha ha!! The first hotel in Rome was lovely and charming. The Naples hotel was quirky in how you had to get into the courtyard and the pay to use the elevator. But it was so centrally located we loved it. The Sorrento hotel had the most beautiful view on its rooftop that it brought tears to my eyes!!! The hotel in Travestere was centrally located and we loved it. The courtyard to relax in was beautiful. We even liked how to use our phone to get into the hotel and to our room. And at each hotel the people were so friendly and helpful!!

Thank you Kimkim for helping make our first trip to Italy so very wonderful and memorable!!!!

Hotel Reviews
Relais Le Clarisse Rome
Rome

We loved this hotel. It was centrally located. The Travestere neighborhood is interesting and so close to the central part of Rome. We walked everywhere and even walked back to the Colosseum. The inside courtyard was peaceful and lovely. We sat there and read one afternoon.

Authenticity & Character
Liked using our phone to get into the hotel and into our room.
Location
Centrally located. Loved it.
Staff
Cleanliness & Comfort
Hotel Britannia Sorrento
Sorrento

We loved this hotel. The rooftop view was the most awesome sight!! It brought tears to my eyes. You could see so far. It was a 10 minute walk into Sorrento. When we checked in they asked us about if we needed tours etc. The boat tour they booked for us to Amalfi town and Positano was outstanding. It was a private dock and boat. The tour picked us up at the hotel and the whole experience was smooth and easy!! We had free time in both cities and we loved it. Thank you!!

Authenticity & Character
Location
Beautiful rooftop view. Easy to walk into Sorrento.
Staff
The boat tour suggestion was awesome. Thanks!!
Cleanliness & Comfort
Rinuccini Relais Hotel
Naples

This is a great hotel in the middle of Naples. Great location. It was quirky regarding getting into the hotel and room but the staff was awesome in explaining all of the details.

Authenticity & Character
Location
Centrally located
Staff
So patient and friendly
Cleanliness & Comfort
Hotel Degli Aranci
Rome

We loved this hotel. It was charming and in a quiet neighborhood outside of the main part of the city of Rome. It was a 45 minute walk into the city. The breakfast was delicious and had plenty of variety. The staff were very helpful. The room was clean and it was maintained well.

Authenticity & Character
Location
Quiet neighborhood
Staff
Cleanliness & Comfort
Activity Reviews
Rome: Jewish Ghetto, Great Synagogue & Trastevere Tour
Rome: Jewish Ghetto, Great Synagogue & Trastevere Tour
Rome

This tour was our favorite! The guide was so knowledgeable. Her personal knowledge of the history of the Jews in Italy was helpful and real!! She was amazing! And we appreciated sitting in the Great Synagogue and hearing not just the history but also how the guide observes her Judaism today! Wonderful. Thank you!!

Quality of Experience
We learned so much about Judaism in Italy!!
Guides, Drivers and Staff
She knew experiences from her family also. And being Jewish was able to realistically share facts.
Private Transfer from Naples to Amalfi Coast with Pompeii en route
Private Transfer from Naples to Amalfi Coast with Pompeii en route
Italy

The driver was great. He was timely and informative. Enjoyed our conversation with him. The Pompeii tour was awesome. The guide customized our tour for our interests. She was so knowledgeable! Showed us the best areas and knew everything!!

Quality of Experience
Guides, Drivers and Staff
Transport
Naples Street Food Tour
Naples Street Food Tour
Italy

This tour was awesome. The guide was fun and informative. The food was plentiful and delicious. SO much food! Big portions and each was yummy!

Quality of Experience
Guides, Drivers and Staff
Contadina Breakfast at a Farm - 30 min from Rome
Contadina Breakfast at a Farm - 30 min from Rome
Italy

This experience was interesting and fun! The food was so delicious and plentiful. Oreste was an interesting man and was so welcoming. The experience was calming and informative. His wife drove us back to the train station.

Quality of Experience
Guides, Drivers and Staff
Transport
Arrange for a driver from Rome to the farm or arrange for a taxi to and from Frascati train station to the farm.
Cooking Class in the Heart of Rome
Cooking Class in the Heart of Rome
Rome

This class was so much fun! The instructors/chefs were patient and friendly. They made the process seem so easy!! And the food was delicious.

Quality of Experience
Food
The pasta and ravioli were yummy. The sauces delicious.
Guides, Drivers and Staff
Transport
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

This tour was awesome. The guide was so informative. She knew so much information. Loved it.

Quality of Experience
Guides, Drivers and Staff
Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Italy

It was a great tour. The tour guide was knowledgeable and patient with our questions. She helped us to maneuver in all of the crowds.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leslie Tranchina

All of our guides were amazing. They were ma...
Israel | May 15 - May 26, 2026

S
Sally K.
Minneapolis, MN | Reviewed on Jun 01, 2026
All of our guides were amazing. They were matched so well to us. Especially to my son, which was most important to me.
We never at any time felt unsafe, which was everyone's concern when we left home. I found all three countries wonderful and the most educational . I didn't realize at my age how little I knew. It was all explained in such a way that we could remember it. Also our guide from Israel sent us a list of all the sites we saw and related them to verses in the bible, which I...
Read more

All of our guides were amazing. They were matched so well to us. Especially to my son, which was most important to me.
We never at any time felt unsafe, which was everyone's concern when we left home. I found all three countries wonderful and the most educational . I didn't realize at my age how little I knew. It was all explained in such a way that we could remember it. Also our guide from Israel sent us a list of all the sites we saw and related them to verses in the bible, which I feel was above and beyond excellence. However that doesn't take away the excellence of the other guides and also the drivers. Getting across the boarders was interesting but out our guides made it all seem okay. The Ciro airport was frightening, but George made it easy for us. I would highly recommend this Company to anyone who wants to travel to these Countries. Thank you again for making this "A Trip Of A Lifetime". Sally Kelts

Hotel Reviews
Dead Sea Spa Hotel
Sweimeh

Floating in the Dead Sea was amazing. Lunch was great. Sorry we couldn't have spent more time there but we just didn't have enough days.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Passage Cairo Hotel & Casino
Cairo

This place was beautiful. Sorry we didn't have much time there.

Authenticity & Character
Location
Close to the airport. So we could sleep in a little longer.
Staff
Cleanliness & Comfort
SOHO MIDTOWN HOTEL
AMMAN
Authenticity & Character
Location
Staff
The staff was wonderful in each site.
Cleanliness & Comfort
Holy Land Hotel - Jerusalem
Jerusalem

Except for the comfort of the beds, this was a nice place to stay. Location was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
beds were uncomfortable.
Semiramis InterContinental Cairo
cairo

The location was perfect.

Authenticity & Character
Full service
Location
Over seeing the Nile.
Staff
Extremely friendly and provided immediate service.
Cleanliness & Comfort
Activity Reviews
Trip to Tiberias & Capernaum
Trip to Tiberias & Capernaum
Israel
Quality of Experience
Guides, Drivers and Staff
Ein Karem
Ein Karem
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Jerusalem, Mount of Olives and Mt Zion
Jerusalem, Mount of Olives and Mt Zion
Israel

Again, it was more than I expected.

Quality of Experience
Guides, Drivers and Staff
Old City Jerusalem
Old City Jerusalem
Israel

I have to admit, this was my main reason for coming to these Countries. It was everything I had ever hoped for and actually both my son and I choked up when we said goodby to our Guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Israel

I could only go where the carts went, but my son was able to complete it and was able to educate me on what he experienced.

Quality of Experience
Guides, Drivers and Staff
Amman-Jarash-Ajloun-Amman city tour
Amman-Jarash-Ajloun-Amman city tour
Israel
Quality of Experience
Guides, Drivers and Staff
Our guide was excellent and really knowledgeable. Also entertaining.
Transport
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Israel
Guides, Drivers and Staff
Alexandria Visit From Cairo
Alexandria Visit From Cairo
Israel
Guides, Drivers and Staff
Cairo  Boat Dinner on Nile
Cairo Boat Dinner on Nile
Cairo

We found the Nile River a bit dirty. But enjoyed the trip.

Guides, Drivers and Staff
Explore Old Cairo & Khan El Khalili
Explore Old Cairo & Khan El Khalili
Israel
Giza Pyramids Tour with Sakkara & Memphis
Giza Pyramids Tour with Sakkara & Memphis
Israel
Visit to Bethlehem
Visit to Bethlehem
Israel

This was more than I could have hoped for. Our Guide was exactly what I had hoped for.

Quality of Experience
Guides, Drivers and Staff
Transport
Cairo Airport - Cairo (Transfer)
Israel

Thank God for George.

Quality of Experience
We were so totally unprepared for what we experienced.
Guides, Drivers and Staff
They felt like family
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jun 01, 2026

Dear Sally

Very happy to hear from you, I am so happy to know that I participated in giving you a nice trip, You are now our ambassador to spread good word about Jordan and about our Services.

Thank you so much for the time you took, and for your kindness of the nice words you put in for me.

Wish you all the best, till we see you again.

Samir

My first big trip was unforgettable thanks to David.
Galapagos Islands | May 11 - May 24, 2026

Lori
Lori W.
Ashburn, VA | Reviewed on Jun 01, 2026
I was not involved in the planning of the trip but felt that things could not have gone better. I am just beginning the travel portion of my life so I don’t have much to compare this trip to but I thoroughly enjoyed each and every hotel, meal and excursion we did. David set the standard for guides and it will be hard for any other guide to equal his efforts with our group. His communication and coordination of things with such a large group was fabulous. His love and knowledge of Ecuador... Read more

I was not involved in the planning of the trip but felt that things could not have gone better. I am just beginning the travel portion of my life so I don’t have much to compare this trip to but I thoroughly enjoyed each and every hotel, meal and excursion we did. David set the standard for guides and it will be hard for any other guide to equal his efforts with our group. His communication and coordination of things with such a large group was fabulous. His love and knowledge of Ecuador shone through in everything we did.

Hotel Review
Huasquila Amazon Lodge
Cotundo

Beautiful outdoor dining, seating and bar area. Staff was attentive to needs. Beds in the rooms were super comfortable.

Authenticity & Character
Very rustic but comfortable.
Location
It’s in the Amazon Rain Forest!
Staff
Saul!
Cleanliness & Comfort
Local specialist: Alvaro Pereira

Our trip was very well planned. Ben was amazi...
Japan | May 17 - May 30, 2026

Bob
Bob N.
Florence, KY | Reviewed on Jun 01, 2026
Our trip was very well planned. Ben was amazing from the beginning of planning to the end of the trip. Any small hiccup was quickly fixed. We feel we left Japan was a great appreciation for the country and its people. I know there is more to see. Maybe one day, we will be back. This is my second trip with KimKim and will use them again next year. guides Guide’s Name: Ms Iris - very good. took great care of us. a little breakdown in communication. Guide’s Name:... Read more

Our trip was very well planned. Ben was amazing from the beginning of planning to the end of the trip. Any small hiccup was quickly fixed.

We feel we left Japan was a great appreciation for the country and its people. I know there is more to see. Maybe one day, we will be back.

This is my second trip with KimKim and will use them again next year.

guides

Guide’s Name: Ms Iris - very good. took great care of us. a little breakdown in communication.

Guide’s Name: Mr.Yukinori Hashimoto - great…really enjoyed our time together. Very patient… very empathetic to our needs

Guide’s Name: Mr.Ricky - ok…great guy. Some things were off. we would have loved to have dinner in Kyoto where all the action is. he was just going to leave us though.. I asked how do I get back to hotel… and didn’t get an answer. so we didn’t eat and followed him back to hotel on a long trek via public transportation.

I get japan now for their public transportation. but we seemed to have spent hours on it with him. when a taxi was available for a little more money.

Finally on our last day.. he seemed to hurry us off the island. we got done with kayaking…then he wanted to get through the temple. fine… but we were dehydrated, hungry, and had to go to bathroom. he lacked any kind of empathy for our needs. When we had to demand to eat.. we finally did. then he wanted to leave. I thought we were supposed to have private time. then we leave and get in tram for over an hour or o get back to hotel.

there were bright spots with him… but

Hotel Reviews
Sheraton Grand Hiroshima Hotel
Hiroshima

nice. not my favorite, but nice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

really nice place.. no view and felt we weren’t in the middle of kyoto where all the action was… but very convenient to train station

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hyatt Centric Kanazawa
Kanazawa

nice for the night..

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Honjin Hiranoya Kachoan

definitely out of our comfort zone. but really fun

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kowakien Tenyu
Hakone

favorite.. just a cool place

Authenticity & Character
had that japanese character
Location
Staff
Cleanliness & Comfort
Keio Plaza Hotel Tokyo
Tokyo

it was perfect

Authenticity & Character
easy… fun
Location
seemed in the middle of everything
Staff
Cleanliness & Comfort
Activity Reviews
Miyajima Island One-Day Guided Tour (with Kayaking)
Miyajima Island One-Day Guided Tour (with Kayaking)
Japan

Great day… but rushed by our guide. there are things I would have loved to do.. but couldn’t. the guide literally walked us back to the ferry and then said.. is there anything else you want to do. he fell asleep on the 1.5 hour tram. maybe he was not feeling well

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip: Kyoto to Hiroshima with Cultural Sites & Okonomiyaki Cooking Experience(Private Guide, Public Transportation)
Day Trip: Kyoto to Hiroshima with Cultural Sites & Okonomiyaki Cooking Experience(Private Guide, Public Transportation)
Hiroshima

Good fun day

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Kyoto's Timeless Treasures: Fushimi Inari Shrine,Golden Pavilion,  Nishiki Market,Gion District  and Geisha-Kaiseki Elegance
Discover Kyoto's Timeless Treasures: Fushimi Inari Shrine,Golden Pavilion, Nishiki Market,Gion District and Geisha-Kaiseki Elegance
Kyoto

all good… hated being on bus for so long during day loved the Geisha!! and the taxis at night!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Hozugawa River Boat Ride and Arashiyama Exploration and  Japanese tea ceremony (Private Guide &Public Transportation)
Hozugawa River Boat Ride and Arashiyama Exploration and Japanese tea ceremony (Private Guide &Public Transportation)
Kyoto

boat ride was fun the rickshaw was really fun. climbed the mountains to see the monkeys was fun tea ceremony was great wish we could have gotten a good dinner… guide rushed us

Quality of Experience
Guides, Drivers and Staff
Transport
Rural Charm to Refined Craft: Shirakawago and Kanazawa Gold Leaf Experience (Private car, Guide)
Rural Charm to Refined Craft: Shirakawago and Kanazawa Gold Leaf Experience (Private car, Guide)
Japan

Fun day

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day E-Bike Tour through Takayama’s Countryside and Mountain Villages(Private Guide)
Half-Day E-Bike Tour through Takayama’s Countryside and Mountain Villages(Private Guide)
Takayama

we went everywhere

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Tokyo to Hakone: Lake Ashi Cruise & Owakudani Experience
Private Transfer from Tokyo to Hakone: Lake Ashi Cruise & Owakudani Experience
Japan

rain out.. but guide and driver made the best of it

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tokyo Sumo , Anime, Art and Culinary Adventure day tour (Guide, Public Transportation)
Tokyo Sumo , Anime, Art and Culinary Adventure day tour (Guide, Public Transportation)
Tokyo

Sumo was a blast. rest of day.. ok… again a little confusing on the plans

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tokyo in Rhythm: Markets, Shrines & Taiko Beats(Private Guide, Public Transportation)
Tokyo in Rhythm: Markets, Shrines & Taiko Beats(Private Guide, Public Transportation)
Tokyo

the market was fun. I wish iris would have laid out exactly what we were going to do… it made it a little confusing. the drum thing was t worth it

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jun 02, 2026
Hi Bob, Thank you so much for taking the time to leave such a thoughtful review. First of all, thank you for your trust throughout this journey. From our very first conversations during the planning stage to your final day in Japan, it was truly a pleasure helping you and Rosanne experience this wonderful country. I was especially happy to read that you felt the trip was well planned and that any issues along the way were resolved quickly. Your kind words mean a great deal to me... Read more

Hi Bob,

Thank you so much for taking the time to leave such a thoughtful review.

First of all, thank you for your trust throughout this journey. From our very first conversations during the planning stage to your final day in Japan, it was truly a pleasure helping you and Rosanne experience this wonderful country.

I was especially happy to read that you felt the trip was well planned and that any issues along the way were resolved quickly. Your kind words mean a great deal to me personally, and I am honored to have been part of your Japan adventure.

I was also very pleased to hear your positive comments about Iris and Hashimoto-san. I will be sure to share your feedback with them. I know they will be delighted to hear that they helped make your trip special.
Please rest assured that we take feedback like yours very seriously. We have already paused assigning Ricky to future tours while we conduct additional training and review these situations with him. Our goal is to ensure that every guest receives the attentive, thoughtful, and personalized care that we expect from our guides.

Your feedback is incredibly valuable because it helps us improve and prevent similar experiences for future travelers.

Japan truly has so much more to offer beyond what you saw on this trip. From Hokkaido to Kyushu, there are still countless amazing places waiting to be discovered. And if you ever decide to return to Japan—or perhaps visit China in the future—you will officially be one of our VIP guests 😊. We would be absolutely delighted to help create another unforgettable journey for you and Rosanne.

Thank you again for your trust, your patience, and your honesty throughout the trip.

Wishing you and Rosanne good health, happiness, and many more adventures ahead.

Warm regards,
Ben

Lisa was great to work with. She listened to ...
The Netherlands | May 20 - May 25, 2026

B
Barbara D.
Minneapolis, MN | Reviewed on Jun 01, 2026
Lisa was great to work with. She listened to what we wanted to do and made it happen. Read more

Lisa was great to work with. She listened to what we wanted to do and made it happen.

Hotel Reviews
The James Hotel Rotterdam
Rotterdam
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel des Arts
Amsterdam-Centrum
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rotterdam - Kinderdijk windmills by water shuttle
Rotterdam - Kinderdijk windmills by water shuttle
The Netherlands

Enjoyed this trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Anne Frank House
Amsterdam - Anne Frank House
The Netherlands

They do a good job explaining and showing what happened. Very moving.

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Rijksmuseum
Amsterdam - Rijksmuseum
The Netherlands

This museum is amazing. Truly something for everyone.

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Private canal cruise
Amsterdam - Private canal cruise
The Netherlands

Maxim was pleasant and fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Dutch countryside food & windmills tour
Amsterdam - Dutch countryside food & windmills tour
The Netherlands

Bianca was full of information and answered all of our questions. She made the day fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Private guided historic city walk
Amsterdam - Private guided historic city walk
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Public transport pass Netherlands (OV chip card)
Public transport pass Netherlands (OV chip card)
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lisa van den Eerenbeemt
Lisa
Lisa van den Eerenbeemt
Local specialist in Nijmegen | Replied on Jun 01, 2026

Thank you for taking the time to leave this review, Barbara! Happy to hear you had a great trip. All the best, Lisa

Great trip with the best and most personable staff.
Italy | May 19 - May 28, 2026

A
Allison V.
Newark, NJ | Reviewed on Jun 01, 2026
Caterina and our main guide/check in person Christine were wonderful. If we had a concern or question, Christine immediately responded and solved the issue, if any. We were so impressed with how on time and great all of our guides or transport people were that were all set up by KimKim. Thanks for everything! Can’t wait to do a follow up trip! Read more

Caterina and our main guide/check in person Christine were wonderful. If we had a concern or question, Christine immediately responded and solved the issue, if any. We were so impressed with how on time and great all of our guides or transport people were that were all set up by KimKim. Thanks for everything! Can’t wait to do a follow up trip!

Hotel Reviews
Grand Hotel De La Ville
Sorrento

The staff were very nice and attentive. The location was perfect as it was right across from the lemon/limoncello factory. Beautiful ocean views and a very nice balcony with every room.

Authenticity & Character
The balcony and the view
Location
Staff
Cleanliness & Comfort
Rome Times Hotel
Rome

Very good stay. The staff in the restaurant were especially great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Berchielli
Florence

Great location, staff were very good, and the breakfast was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo San Lorenzo
Venice

Great location and good staff. Breakfast was great.

Authenticity & Character
Location
Walking distance from everything but it still felt like a getaway.
Staff
Cleanliness & Comfort
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Jun 04, 2026

Hey Allison!!
I just wanted to say a huge thank you for your sweet words! It was an absolute joy to help you plan your trip, and I’m thrilled to hear everything went so smoothly. Cristina will be over the moon to hear your feedback! It really means the world to us that you trusted us with your journey, and I'm so happy you had a fantastic experience.
Whenever you're ready to plan your next Italian adventure, I’d love to help out again!
Sending big hugs to all of you! 🤗
Caterina

Wouldn't change a thing!
Iceland | May 25 - May 30, 2026

K
Karen S.
Canada | Reviewed on May 31, 2026
We had a great experience with KimKim and our recent trip to Iceland. Planning with Noga could not have been easier. She and her colleagues were responsive and helpful, before the trip and when we were in Iceland. Nothing was overlooked. We felt the cost of this trip was very reasonable and Noga and team really listened to the type of accommodations we wanted, the adventures we wanted, the foods we liked, etc. We traveled the last week of May - it was cold and we had 2 solid days of strong... Read more

We had a great experience with KimKim and our recent trip to Iceland. Planning with Noga could not have been easier. She and her colleagues were responsive and helpful, before the trip and when we were in Iceland. Nothing was overlooked. We felt the cost of this trip was very reasonable and Noga and team really listened to the type of accommodations we wanted, the adventures we wanted, the foods we liked, etc. We traveled the last week of May - it was cold and we had 2 solid days of strong wind, low temps, and sideways rain. It didn't ruin the trip by any means, but go prepared with lots of layers and - especially - waterproof outer layers. From what we heard when we were there, you're likely to need it. Highlights of our trip were the glacier hike and a private full day jeep tour that brought us into remote parts of the mountains not accessible by regular vehicles. If you can swing a private tour, do it. They can tailor the day around you and your likes/dislikes/athletic abilities. The island itself is hard to describe - otherworldly. Visit!

Hotel Reviews
Fosshotel Glacier Lagoon
Hnappavellir

Room was great, breakfast and dinner in the restaurant were very good. The bar menu for lunch is a bit limited. The staff's knowledge of celiac disease and gluten free diet was excellent and a huge help for us. Conveniently located for our visit to glacier lagoon and also our glacier hike.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
UMI Hotel
Rangárþing eystra

Very nice room, restaurant was excellent, sauna very cool, staff helpful. We stayed 2 days. It was close to many adventures/activities/sights that were on our itinerary. There is a 2K path from the hotel to a black sand beach which was beautiful and a great way to end the day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Reykjavík Edition
Reykjavik

Great location, food at restaurant very good, breakfast very good, did a 2 hour walking tour of the city starting and ending at the hotel which was great. Staff very nice and accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Grímsborgir by Keahotels
Ásborgir

Hotel and restaurant/bar were great. Just be aware that the rooms are not configured like a traditional hotel. Registration and restaurant/bar are in the main building. Rooms are in separate outbuildings scattered around the property. The rooms were great. However, we had reserved one king room and one room with 2 twins for our kids. When we arrived we were told that king rooms are twin rooms are in different buildings. Not a big deal for us at all as our kids are old enough to stay in a different building than us... but if they were younger I would not have been ok with that. We were offered an "upgrade" so that we would both be in the same building but it was cost prohibitive. Just know where you're going to be before you go...

Authenticity & Character
Location
Town was a 20 minute drive. Was lovely to be off the beaten path but you can't walk around town or anything from the hotel.
Staff
Cleanliness & Comfort
Rooms and bathrooms were great, great bedding, great shower, etc.
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Jun 04, 2026

Thank you, Karen, for your kind words and helpful feedback! I am glad you were able to enjoy the spectacular country despite the temperamental weather. The Super Jeep tour is one of my very favorite activities too, so I'm happy to hear you loved the day with the amazing guide. It was great working with you and I hope we get to do it again when you're ready to revisit Iceland in the future!

Extraordinary travel planning and execution
Iceland | May 21 - May 30, 2026

Chris
Chris L.
Chicago, IL | Reviewed on May 31, 2026
Gumi met all of our wishes for an active, energizing travel around Iceland. His recommendations for activities, restaurants, and lodging were all spot on. Everything was timed out so there was no anxiety around where and when we needed to be somewhere. The cadence was perfect, mixing strenuous days with relaxing spa days. Gumi had us well prepared for what to bring and what to expect (don’t forget your rain suits!). He took care of unusual occurrences (a spa was closed due to an... Read more

Gumi met all of our wishes for an active, energizing travel around Iceland. His recommendations for activities, restaurants, and lodging were all spot on. Everything was timed out so there was no anxiety around where and when we needed to be somewhere. The cadence was perfect, mixing strenuous days with relaxing spa days. Gumi had us well prepared for what to bring and what to expect (don’t forget your rain suits!). He took care of unusual occurrences (a spa was closed due to an unexpected issue and we were quickly rebooked to another one). We could not have asked for a better planned and executed vacation.

Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Jun 01, 2026

Thank you for the kind review Chris! It makes me happy knowing you had such a great time in Iceland and that you were happy with everything!
I do hope you'll return soon again. There's still a lot to explore :)
All the best
Gummi

Trip of a Lifetime
Iceland | May 25 - May 30, 2026

Allison
Allison J.
Atlanta, GA | Reviewed on May 31, 2026
Othman was a wonderful help when planning our trip. He customized it to fit our needs and worked hard to fix things when our flight was delayed a day (storms in the US - no fault of anyone). We were still able to fit everything in and it was wonderful. Truly an experience of a lifetime and will use this service again! Read more

Othman was a wonderful help when planning our trip. He customized it to fit our needs and worked hard to fix things when our flight was delayed a day (storms in the US - no fault of anyone). We were still able to fit everything in and it was wonderful. Truly an experience of a lifetime and will use this service again!

Hotel Reviews
Old Charm Reykjavík Apartments
Reykjavík

Very loud by the street, but we had noise machines. Strong odor from shower (maybe that is normal).

Authenticity & Character
Very cute. Lots of space.
Location
Staff
Helped us find the house on thr phone.
Cleanliness & Comfort
Vík Apartments
Vik I Myrdal

This was a great place!! Comfortable, quiet, heated bathroom floors, close to everything! It was perfect for our family of 5!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Whale Watching Tour
Iceland

This just wasn't for us. We were incredibly seasick amd kids were miserable. It was incredibly cold, windy, and almost impossible to move from your spot due to rough seas. We didn't see any whales (which is fine - it's nature). There were dolphins, but not on our side of the boat.

Quality of Experience
Guides, Drivers and Staff
Staff are saints! Just wasn't our cup of tea.
Transport
Silfra Snorkeling
Iceland

My husband liked this, but my son and I didn't love it. It was cool, but I quickly got tired of it. I know that sounds crazy.

Quality of Experience
Guides, Drivers and Staff
Transport
Jokulsarlon glacier lagoon amphibian boat tour
Iceland

This was neat. Kids and husband really loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Horse riding in Vik
Iceland

This was super fun! Loved it.

Quality of Experience
Guides, Drivers and Staff
So sweet. Talked to us and shared stories. Lovely.
Transport
Local specialist: Othman A
Othman
Othman A
Local specialist in Montreal / Iceland | Replied on Jun 01, 2026

Thank you so much for your feedback, Allison.

I’m really glad everything worked out despite the flight delay, and that you were still able to enjoy the full experience as planned. It was a pleasure adapting the trip with you, and I’m especially happy to hear it became such a memorable time for your family.

Amazing Experience
Morocco | May 24 - May 31, 2026

Kadija
Kadija S.
Atlanta, GA | Reviewed on May 31, 2026
My trip was amazing from start to finish. Hamza and Said were incredibly responsive and organized, ensuring everything ran smoothly throughout the entire experience even with different flight and transport schedules within one group. A special thank you to Jamal, our driver, who was truly exceptional! He was knowledgeable, punctual, responsive, and always accommodating, making every part of the journey enjoyable and stress-free. His professionalism and warm personality added so much to... Read more

My trip was amazing from start to finish. Hamza and Said were incredibly responsive and organized, ensuring everything ran smoothly throughout the entire experience even with different flight and transport schedules within one group.

A special thank you to Jamal, our driver, who was truly exceptional! He was knowledgeable, punctual, responsive, and always accommodating, making every part of the journey enjoyable and stress-free. His professionalism and warm personality added so much to the experience. I could easily see him excelling in a tour guide role someday, as he has a natural talent for sharing insights and helping visitors feel welcome. He was absolutely wonderful!

I would absolutely recommend Jamal and the entire Original Travels team to anyone traveling to Morocco. They exceeded all expectations. 10/10 experience!

Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Jun 03, 2026
Hi Kadija, Thank you so much for your kind words and for taking the time to share your experience with us! We are truly glad to hear that you had an amazing trip from start to finish. It was our absolute pleasure to help organize your journey, and knowing that everything ran smoothly despite the different schedules within your group means a lot to us. A special thank you as well for your wonderful words about Jamal. We will definitely share your feedback with him, and we know he will be... Read more

Hi Kadija,

Thank you so much for your kind words and for taking the time to share your experience with us!

We are truly glad to hear that you had an amazing trip from start to finish. It was our absolute pleasure to help organize your journey, and knowing that everything ran smoothly despite the different schedules within your group means a lot to us.

A special thank you as well for your wonderful words about Jamal. We will definitely share your feedback with him, and we know he will be incredibly happy to hear it. He is passionate about what he does, and we are so glad his professionalism, knowledge, and warm personality helped make your experience even more memorable.

Thank you again for trusting Original Travels with your Morocco adventure. We truly appreciate your recommendation and hope to welcome you back to Morocco again someday!

Best Wishes,
Hamza

Exceptional
South Africa | May 16 - May 25, 2026

Kasia
Kasia P.
United Kingdom | Reviewed on May 31, 2026
Bianca was absolutely exceptional from start to finish. She organized our entire trip across South Africa with incredible attention to detail, making everything feel seamless and stress-free. From perfectly timed pick-ups to thoughtfully selected hotels and unforgettable extra tours, every element was handled with professionalism and care.
What really stood out was her ability to tailor the experience to us—nothing felt generic. She was always responsive, proactive, and clearly passionate...
Read more

Bianca was absolutely exceptional from start to finish. She organized our entire trip across South Africa with incredible attention to detail, making everything feel seamless and stress-free. From perfectly timed pick-ups to thoughtfully selected hotels and unforgettable extra tours, every element was handled with professionalism and care.
What really stood out was her ability to tailor the experience to us—nothing felt generic. She was always responsive, proactive, and clearly passionate about creating memorable journeys. Thanks to Bianca, we were able to fully relax and enjoy the beauty of South Africa without worrying about logistics.
I wouldn’t hesitate to recommend her to anyone planning a trip—she truly goes above and beyond.

Activity Reviews
Table Mountain Hike and Cable Car
Table Mountain Hike and Cable Car
Cape Town
Quality of Experience
Guides, Drivers and Staff
Transport
Cape Town Hop on and Hop off bus - own arrangements
Cape Town Hop on and Hop off bus - own arrangements
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Final Morning Game Drive
Final Morning Game Drive
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Klaserie Game Drive
Klaserie Game Drive
Klaserie Private Nature Reserve
Quality of Experience
Guides, Drivers and Staff
Transport
Morning Game Drive
Morning Game Drive
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Game Drive
Afternoon Game Drive
South Africa

Fantastic experience

Quality of Experience
Everything
Guides, Drivers and Staff
Transport
Via Ferrata Drakensberg
Via Ferrata Drakensberg
Drakensberg

Great fun

Quality of Experience
Guides, Drivers and Staff
Safe and fun
Transport
Everything
Local specialist: Bianca Gersbach
Bianca
Bianca Gersbach
Local specialist in Cape Town, South Africa | Replied on Jun 01, 2026
Oh wow, thank you so much for these incredibly kind words. Reading your review truly made my day! It was such a pleasure helping plan this special adventure. Creating once-in-a-lifetime experiences for my clients is genuinely my passion, so hearing that you were able to relax, enjoy yourselves, and make wonderful memories means the world to me. Thank you for trusting me with your South African journey and for being such a joy to work with throughout the process. I hope the memories of your... Read more

Oh wow, thank you so much for these incredibly kind words. Reading your review truly made my day!

It was such a pleasure helping plan this special adventure. Creating once-in-a-lifetime experiences for my clients is genuinely my passion, so hearing that you were able to relax, enjoy yourselves, and make wonderful memories means the world to me.

Thank you for trusting me with your South African journey and for being such a joy to work with throughout the process.

I hope the memories of your travels stay with you for many years to come, and I would absolutely love to help you plan another adventure together someday.

Sending you both my warmest wishes and a huge thank you once again for your lovely review. ❤️

Trip of a Lifetime
Morocco | May 21 - May 24, 2026

S
Sarah C.
Chicago, IL | Reviewed on May 31, 2026
Our trip/adventure in Morocco was amazing thanks to Hassan! We saw beautiful sites and learned things about the history of the places we were seeing on our drive to the Sahara. Thank you so much for everything it would have been the same without you! Read more

Our trip/adventure in Morocco was amazing thanks to Hassan! We saw beautiful sites and learned things about the history of the places we were seeing on our drive to the Sahara. Thank you so much for everything it would have been the same without you!

Hotel Reviews
Riad Ksar Ighnda
Asfalou

This hotel is gorgeous all the plants and the grotto just absolutely stunning. You could have a photoshoot here. Staff was very helpful. Our room was huge and had an awesome view of the sunrise over the mountain the next morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

What an experience to stay in the desert. The camel trek to the camp is all part of it and just beautiful. Meals were wonderful and evening entertainment. Oh and the stars!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Rihana Dades
Douar Aït Ouffi

This felt like the most authentic Moroccan stay we had - owned and operated by three brothers it certainly had the feeling of home. Our room was amazing tuck in a quiet area of the hotel. Dinner at their restaurant was the best meal we had on our trip! The homemade goat cheese was to die for!!

Authenticity & Character
I loved our room here the decor was awesome
Location
An excellent stopping point on your journey to the Sahara and to see the snaky road
Staff
Mohammed made you feel very welcomed and want for nothing
Cleanliness & Comfort
Very clean and comfortable had a great nights sleep!
Activity Reviews
Erg Chebbi – Erfoud – Alnif – Nkob – Ourzazate( 5 Hour Drive)
Erg Chebbi – Erfoud – Alnif – Nkob – Ourzazate( 5 Hour Drive)
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Ouarzazate
Explore Ouarzazate
Morocco

We kind of opted not to do this because we wanted to get to the hotel sooner. So I can’t really rate this

Guides, Drivers and Staff
Transport
Skoura/ Dades – Tinerir – Todra Gorge – Rissani – Merzouga – Erg Chebbi ( 5/ 4 Hour Drive)
Skoura/ Dades – Tinerir – Todra Gorge – Rissani – Merzouga – Erg Chebbi ( 5/ 4 Hour Drive)
Morocco
Marrakech – Telouet – Ait Benhaddou – Skoura/ Dades Gorge ( 5/6 Hour Drive)
Marrakech – Telouet – Ait Benhaddou – Skoura/ Dades Gorge ( 5/6 Hour Drive)
Morocco
Guided Tour of Aït Benhaddou
Guided Tour of Aït Benhaddou
Morocco
Camel trek to your  luxury camp
Camel trek to your luxury camp
Merzouga

Best part of our trip! It’s just breathtaking being surrounding by the dunes and the silence of the desert

Quality of Experience
Food
There is no food. It would be cool to have a set up while watching the sunset just little snacks and maybe wine just the option
Guides, Drivers and Staff
Transport
You stop halfway and have the option for a four wheel drive car to get you if the camel ride is too much. But keep going
Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on May 31, 2026

Salam Sarah,
Thank you so much for your kind words. It was a pleasure sharing Morocco with you, and I’m glad the journey and its history meant so much. You’re always welcome back.
Warm regards,
Hassan

phenomenal trip to Florence and Rome
Italy | May 24 - May 30, 2026

Ben
Ben G.
Miami, FL | Reviewed on May 31, 2026
Had a phenomenal trip to Florence and Rome. We did all of the classics such as the colosseum and the Roman forum but also did many unique experiences such as our Roman food tour and our bike through Tuscany. All of our transfers were perfect and timed correctly. I never felt like we were rushed . All of our drivers were prompt and helpful. Service during the trip itself was also highly exceptional . Could not recommend more highly. Will be using again for sure. Read more

Had a phenomenal trip to Florence and Rome. We did all of the classics such as the colosseum and the Roman forum but also did many unique experiences such as our Roman food tour and our bike through Tuscany. All of our transfers were perfect and timed correctly. I never felt like we were rushed . All of our drivers were prompt and helpful. Service during the trip itself was also highly exceptional . Could not recommend more highly. Will be using again for sure.

Hotel Reviews
Eitch Borromini Palazzo Pamphilj
Rome

Luxury hotel in the heart of Rome. Staff was very friendly and helpful. Had some personal issues that we needed assistance with and the staff jumped right in, going above and beyond beyond to provide service.

Authenticity & Character
Balcony and rooftop were amazing
Location
Close to many of the premium areas
Staff
Responsive to all issues that arose.
Cleanliness & Comfort
Very nice beds and room Temperature was great with nice AC!
Hotel Orto de' Medici
Florence

Luxurious hotel in the close to the action in Florence.

Authenticity & Character
Historic building itself
Location
Central to activities
Staff
Cleanliness & Comfort
Activity Reviews
Private Tour of San Gimignano & Monteriggioni
Private Tour of San Gimignano & Monteriggioni
Italy

Great private tour of these Tuscan villages. it was nice to get away from the busyness of Florence itself. It felt like stepping back into history. She provided in depth information that could not be found in a guidebook, Only from a local.

Quality of Experience
Guides, Drivers and Staff
Transport
Downhill To Florence Bike Tour
Downhill To Florence Bike Tour
Italy

Nice activity with only some physical work needed at times to go up hills. Beautiful views of Tuscan countryside. There is some steep downhills and people need to feel very comfortable on a bike and handing it safely .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Jun 01, 2026
Thank you so much, Ben 😊 We’re absolutely delighted to hear that you had such a phenomenal trip to Florence and Rome. One of our favorite things when designing an itinerary is finding the right balance between Italy’s iconic highlights and experiences that feel more personal and unique. We’re also very glad that everything felt smooth and well-paced throughout the journey. Behind the scenes, a lot of care goes into coordinating transfers, timing, and logistics so travelers can simply relax... Read more

Thank you so much, Ben 😊

We’re absolutely delighted to hear that you had such a phenomenal trip to Florence and Rome.

One of our favorite things when designing an itinerary is finding the right balance between Italy’s iconic highlights and experiences that feel more personal and unique.

We’re also very glad that everything felt smooth and well-paced throughout the journey. Behind the scenes, a lot of care goes into coordinating transfers, timing, and logistics so travelers can simply relax and enjoy the experience without ever feeling rushed.

Thank you as well for your kind words about our drivers and in-trip support team. We truly care about making every part of the journey feel seamless and stress-free.

It means so much to know that you would travel with us again, and we would absolutely love to help you plan another Italian adventure in the future!

Warm regards,
Leslie & the Storywalking Team

Florence and Lake Como - Memories for life
Italy | May 12 - May 22, 2026

D
Dannie P.
Atlanta, GA | Reviewed on May 31, 2026
We traveled to Florence and Lake Como to celebrate our 20th wedding anniversary, and working with Fabio made every moment of it truly epic. From the very beginning, Fabio was responsive, attentive, and genuinely invested in making our trip special. Every provider he arranged — drivers, guides, and tour operators — was professional, friendly, and flexible throughout. The wine tastings were wonderful, and the private boat tour on Lake Como was the absolute highlight of the entire... Read more

We traveled to Florence and Lake Como to celebrate our 20th wedding anniversary, and working with Fabio made every moment of it truly epic.

From the very beginning, Fabio was responsive, attentive, and genuinely invested in making our trip special. Every provider he arranged — drivers, guides, and tour operators — was professional, friendly, and flexible throughout. The wine tastings were wonderful, and the private boat tour on Lake Como was the absolute highlight of the entire trip.

What truly set Fabio apart was how effortlessly he handled everything. We came in not quite knowing what to expect, and his expertise turned that uncertainty into complete confidence. When we needed a last-minute change to our itinerary, he accommodated our request without hesitation and without question. That kind of flexibility and grace under pressure is rare.

Fabio also went above and beyond with a truly special and thoughtful anniversary gift — a gesture that meant more than words can say and made our celebration even more memorable.

I would absolutely recommend Fabio and KimKim to anyone looking for an expert who will handle it all and make it amazing. If you want to hand everything over to someone you can trust completely and have it turn out epic — Fabio is your person.

Hotel Reviews
Palace Hotel
Como
Authenticity & Character
Location
Lake Como view from the room
Staff
Cleanliness & Comfort
Hotel Kraft
Florence
Authenticity & Character
Location
Great location, walking distance from Arno river.
Staff
Cleanliness & Comfort
Activity Reviews
From Lake Como to the Borromean Islands: A Day of Elegance and Discovery
From Lake Como to the Borromean Islands: A Day of Elegance and Discovery
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
4-Hour Boat Experience - Explore Lake Como
4-Hour Boat Experience - Explore Lake Como
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Tuscany Day Trip to Siena & San Gimignano  | Lunch & Wine Tasting Included
Tuscany Day Trip to Siena & San Gimignano | Lunch & Wine Tasting Included
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings
Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Renaissance Walking Tour of Florence with David
Renaissance Walking Tour of Florence with David
Florence
Quality of Experience
Guides, Drivers and Staff
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on May 31, 2026
Buongiorno Dannie, Thank you so much for taking the time to share such a wonderful review. It was truly a pleasure helping you plan such a special trip to celebrate your 20th wedding anniversary, and I am delighted to hear that Florence and Lake Como provided such memorable experiences for you and Joseph. 🙂 Your kind words about my assistance mean a great deal to me. My goal is always to make the planning process as smooth and stress-free as possible, while creating an itinerary that feels... Read more

Buongiorno Dannie,

Thank you so much for taking the time to share such a wonderful review.

It was truly a pleasure helping you plan such a special trip to celebrate your 20th wedding anniversary, and I am delighted to hear that Florence and Lake Como provided such memorable experiences for you and Joseph. 🙂

Your kind words about my assistance mean a great deal to me. My goal is always to make the planning process as smooth and stress-free as possible, while creating an itinerary that feels personal and memorable. I am pleased that I was able to provide the flexibility and support you needed, including accommodating the last-minute changes to your plans.

I am also very happy that the anniversary gift added something special to your celebration. Milestone occasions like a 20th wedding anniversary deserve to be celebrated in a meaningful way, and it was an honor to be a small part of that experience.

Thank you again for your trust, your kindness, and for allowing me to help create these memories. I truly appreciate your recommendation and hope to have the opportunity to assist you with another Italian adventure in the future. 🥰

Wishing you and Joseph all the best!

Greetings from beautiful Italy,
Fabio

10 days of absolute perfection in Japan
Japan | May 19 - May 28, 2026

Sharon
Sharon M.
San Jose, CA | Reviewed on May 31, 2026
This has to be one of the best organized trips I've ever been on. KimKim organized everything from beginning to the end and it was seamless! The itinerary matched exactly what I wanted within my budget and Ellen's suggestions for some other experiences were perfect! From letting us know the times and locations of where to meet our guides to the exact platform to be on for the trains, we never found ourselves lost, confused or stressed. The drivers picking us up were bilingual and very... Read more

This has to be one of the best organized trips I've ever been on. KimKim organized everything from beginning to the end and it was seamless! The itinerary matched exactly what I wanted within my budget and Ellen's suggestions for some other experiences were perfect! From letting us know the times and locations of where to meet our guides to the exact platform to be on for the trains, we never found ourselves lost, confused or stressed. The drivers picking us up were bilingual and very helpful and our guides were off the charts! Lily, Jun, Meri, Satoko and Kiko showed us so many wonderful places in Tokyo, Osaka and Kyoto and incorporated my desire to visit Ueno and Kappabashi (so I could get some Japanese Knives!) and to visit some smaller neighborhoods as well. We also asked for visits to the Inari gates and the bamboo forest but without the crowds and our guide came up with solutions. Overall our whole trip was 100% perfections and I have absolutely no complaints about anything. I plan on using KimKim again for future trips to other countries!

Activity Reviews
*Private Guided Tour in Kyoto:  Heritage and Timeless Paths
*Private Guided Tour in Kyoto: Heritage and Timeless Paths
Kyoto

Kyoto is beautiful and special in its own way. Staying at a Ryokan and having Kaiseki dinners were such a great experience

Quality of Experience
Guides, Drivers and Staff
Transport
*Private Guided tour in Osaka:  Castle, Street Eats and Local Energy
*Private Guided tour in Osaka: Castle, Street Eats and Local Energy
Osaka

Osaka is for food lovers and it did not disappoint! As well as the shrines, Tori gates and the Bamboo forest, all were beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
*Private Guided Tour in Tokyo:  Highlights and Hidden Gems
*Private Guided Tour in Tokyo: Highlights and Hidden Gems
Tokyo

I loved that we were able to also include exploring Ueno and Kappabashi as I requested. There’s sooo much to see in Tokyo but I love these two areas!

Quality of Experience
Small streets of great food and experiences!
Quality of Experience
Small streets of great food and experiences!
Guides, Drivers and Staff
My guide found my favorite gyoza restaurant from an old photo I had!
Guides, Drivers and Staff
My guide found my favorite gyoza restaurant from an old photo I had!
Transport
Clean, professional and bilingual drivers were extra special!
Transport
Clean, professional and bilingual drivers were extra special!
Local specialist: Ellen Yokoyama
Ellen
Ellen Yokoyama
Local specialist in Tokyo | Replied on Jun 02, 2026

Thank you so much for your wonderful review, Sharon!
It was truly a pleasure helping you plan your journey through Japan.
Thank you again for trusting us with your trip and I hope you visit us again in the future!

Wishing you all the best! 😊
Ellen

Ellen

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.