Kimkim Trip Reviews

The guides we had in Johannesburg and Stellenbosch were all excellent. Itu was our guide for Soweto and the Apartheid Museum. He gave us a very clear picture through his eyes and experience that was both informative and emotionally moving. Mthandeni, who took us to Pretoria and the Cullinan Diamond Mine was also very thorough and had interesting things to share with us. Craig with Capey Tours was a fun guide for the wine country. He captured our idea of how we wanted to experience that. He was also very helpful (and flexible) in helping us arrange for wine shipping.

On the downside, I feel that there were some definite glitches with Moafrika, the agent in Johannesburg. Let me be specific: Itu was supposed to take us to Lebo’s for dinner after our Soweto tour. The address he was given was incorrect. We searched and finally found Lebo’s, but they had no booking for us. This was a dinner that was included in the price of the tour. We went back to the hotel and settled for UberEats. We were supposed to have a private driver for the trip to Pilanesberg, but were on a crowded bus with 20+ people. Lucy did arrange for a driver to pick us up after the game drive.
Finally, there was to be an airport transfer for the other couple joining us. They waited half an hour at the airport and finally called an Uber to get to the hotel.

I say all this not to be critical of Lucy at all. She was very responsive. I just feel that there needs to be better communication of expectations to Moafrika.

Hotel Review

Capital on Bath

Johannesburg

Authenticity & Character

Location

Staff

Friendly, responsive.

Cleanliness & Comfort

Activity Reviews

Private Transfer O.R Tambo Intl Airport to Hotel

Johannesburg

Connection between driver and client was not made. There was a 30 minute discrepancy in the time of arrival that I tried repeatedly to correct. This may be the reason the driver was not there.

Full Day Soweto & Apartheid Tour

Johannesburg

Quality of Experience

Food

Dinner was supposed to be provided and guide did not have the correct information

Guides, Drivers and Staff

Transport

Full Day Boutique Winelands Tour

South Africa

Meeting wine makers at each of the farms was a great experience.

Khayamandi Township Tour

Cape Town

We toured Lange. The local guide was very gracious and gave us a complete look at life in the township.

Dinner at Lebo's

South Africa

Did not happen.

Ultimate Pilanesberg Open Vehicle Day Tour

South Africa

There was supposed to be a private driver. We were on a bus with 20+ people.

Our guide in Morocco was Ilyace and he was outstanding. He had a firm grasp of English, extremely competent, and a pleasure to be around. He facilitated everything we wanted and needed him to do. Without question, we would request Ilyace when we return to Morocco. No hesitation.

Mohanad and Hanna were our city guides in Fez and Marrakech respectively. Both were great and very knowledgeable and gave us wonderful tours and experiences. Definitely a plus to have a guide from the individual city to explain all the nuances and sights that there is to see and experience..

Hotel Reviews

Desert Luxury Camp Erg Chebbi

Merzouga

We did not have enough time here, but the experience was fantastic. We arrived at 6pm and left the following morning at 9.

Authenticity & Character

Like nothing I have every experienced

Location

Staff

Cleanliness & Comfort

Hôtel La Tour Hassan Palace

Rabat

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Jasmine

Chefchaouen

The location is great and the terraces are fantastic to relax on.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Sahrai

Fès

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ksar Ighnda

Ait Benhaddou

Again, we would have like to have enjoyed more time here. Beautiful Hotel and grounds.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Les Jardins De La Koutoubia

Marrakech

The perfect location! It could not have been better...

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Le Medina Essaouira Thalassa Sea & Spa MGallery

Essaouira

Again, a fantastic location. Right on the promenade close to the Medina.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mövenpick Hotel Casablanca

Casablanca

A hotel in a big city.

Location

Staff

Cleanliness & Comfort

Activity Reviews

From Merzouga Desert to Aït Benhaddou

Morocco

Another great medina on a hill.

Quality of Experience

Guides, Drivers and Staff

Transport

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-Day Guided Sightseeing in Fes

Fes

Quality of Experience

Guides, Drivers and Staff

Transport

Dine with a local family

Morocco

Great experience-totally out of the ordinary.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer from Fes to Merzouga via Erfoud & Camel Ride

Morocco

Such an experience, like nothing I have ever done before.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Aït Benhaddou to Marrakech via Tizi n'Tichka Pass & the High Atlas Mountains

Morocco

The High Atlas Mountains are very beautiful, although you do not go very high the road is an adventure.

Quality of Experience

Guides, Drivers and Staff

Transport

Marrakesh Evening Food Tour

Marrakesh

Hanna was our guide and she showed and explained all the food options, even facilitating trying what we wanted to taste.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sunrise hot air balloon ride in Marrakech

Marrakesh

It is an exhilarating experience without any sensations if increasing or decreasing altitude. Beautiful sunrise and a very enjoyable even if you need to get up very early.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-Day Guided Tour of Marrakech

Marrakesh

Again, Hanna was our guide and I believe a guide is needed, it is very easy to get lost. The Medina and the souks are so much fun.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Transfer from Marrakech to Enchanting Essaouira

Morocco

A very relaxing beach resort that was much needed after all we had seen and done in Morocco. We spent a lot of time in a car so a two-day rest was a welcomed stop.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Tour of Essaouira

Essaouira

The daily fish market is not to be missed. The boats come in and the fish is sold right off of them. Ultra fresh. You can purchase the fish in any quantity, they will clean then and then cook them right there on the wharf making for a perfect lunch.

Quality of Experience

Guides, Drivers and Staff

Transport

Essaouira to Casablanca via Eljadida & Safi Coastal Route

Morocco

A cool coastal road, nothing remarkable though.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

I felt very safe and comfortable traveling the countryside with my assigned driver Yassine. There were countless highlights along the way. I ventured into the blue labyrinth of Chefchaouen. I gazed upon fields of wheat, poppy and roses. I walked amongst the hustle and bustle in the city medinas. I soared above mountains at sunset in a hot air balloon. I drank the culture in large gulps with the help of Rashid and Abdul, 2 very knowledgeable guides I met along the way.

Costa Rica was amazing, the trip that KimKim (Veronica) planned for us was on point. They listen to my requirements and provided the perfect itinerary. All excursion and guides were excellent and our most memorable sites were, 3 volcanos(La Poas, Arenal and Rincon de la Vieja; 7 waterfalls (loved the La Paz Waterfall Gardens and Oropendola - were we were able to swim next to the falls). The view of all the fauna and flowers that Costa Rica has, make you think that you are in paradise. All 3 hotels had great service and supported us in every need( Country Inn & Suites by Radison San Jose; Arenal Spring Resort & Spa(spa services were amazing); and Hotel Hacienda Guachepelin(great location within the Rincon de la Vieja Park). We loved our hot springs within the Hacienda Orosi. We made changes within our trip to add excursions and Veronica worked out the details for us, we loved her.

We had the experience of a lifetime in Morocco. Megan put together a fantastic trip plan and ensured our satisfaction with every element. The highlights for me were the city of Chefchaouen and the Sahara, although our stay in Marrakech at Es Saadi Palace was pretty sweet and made for a perfect ending to the perfect trip.
Unforgettable moments included having tea with a Berber nomad woman named Fatima while on the road to Merzouga as well as meeting and sharing a meal with a Berber family. In the Sahara simply sitting under the stars in the dessert was magical. And of course retiring to our luxury tent at the end of the night was pretty awesome as well.
Our driver Hassan was the absolute best person I could ever imagine spending these 11 days with. He was always looking for ways to make our trip memorable while ensuring our safety and he also showed many kindnesses to the people we encountered as well as to us. We feel we forged a true friendship with him.
I am so grateful we were able to connect with such great people who delivered a trip beyond our expectations.

We had a wonderful time. Rubin was a knowledge, kind, well spoken, service oriented guide. We learned and were so enhanced and blessed by the Mayan teaching, history and culture. The lodge was fantastic. Monkeys, sounds of the jungle and the accommodations we loved! Food was good. Also hit some local spots that Rubin recommended. This made our time even better.. Drivers were also excellent! Lenten and Fernando made the travel easy.

Lots of walking in the forest and up and down stairs. All worth it, but you will be tired after 6 hours. Or, you can opt out.
Rubin kept us going but also realizes that some cannot keep this pace.

Servers at the lodge were trying hard, but many don't speak English. Just be prepared if you don't speak Spanish. One lovely server who could speak some English stepped into translate often.

We will definitely use kimkim again. Could not have done it without them. Guidance was priceless and made for no stress at all.

We just returned from our trip to Italy then onto Greece. The Italy section had been planned for 2021 but fear of renewed Covid caused us to delay the trip. Kimkim was very understanding and worked with us to redo the trip a year or so later. Everything went smoothly and our driver and guides in Italy and Greece were terrific. I can easily see planning future trips with Kimkim.

He made it smooth and comfortable

Our guide Hati was excellent. She was knowledgable and very attentive. She readily adjusted our itinerary in response to our needs and was very accommodating for one of our reluctant travelers :) KimKim made it easy to plan and Berat, our trip designer was extremely responsive and helpful. Two suggestions for travelers--be mindful to plan gratuity for guide and it seems in Turkey, the best way to get TL cash is to exchange US cash--but also can us US $ for gratuity. Wished we had known. Otherwise--all went very smoothly!

Our specialist travel advisor Christine, started planning our trip from a blank slate…. we really didn't know what we wanted to do or see. We had limited days between other pre booked legs of our round the world trip, so a custom itinerary made more sense. We also wanted to travel independently rather than in a group. Christine made this all possible. She made several suggestions which together, we fine tuned, and within a couple of days of emails back and forth we had a firm plan.

The plan included Tokyo, Kyoto and Harkone.

The plan included Japan Rail Pass for our major travel requirements, all hotel bookings, a greeter on arrival at the airport who set us up with pocket wifi, which was invaluable for finding our way in a new country, Our greeter further helped us on our way through the crush of the start of a major public holiday.

Christine made suggestions for what to see in each city and to finish off a wonderfull adventure, a driver to whisk us back to the airport on the day of our departure.

The Hotels Christine booked for us were each of high quality and close to our arrival point in each city, in most cases right at the train station which made traveling by train with luggage so easy.

In summary Kim Kim and Christine made our dream come true.

We enjoyed a 10 day private tour planned by Megan and the tour with Hassan Amraoui. The very best combo! The perfect plan was pulled together by Megan and the best driver Hassan made for a fabulous vacation. We were 2 friends meeting in Morocco for a girls trip to explore the country, and from cities to hammams, to sand dunes and tents, we enjoyed every single thing. High points were definitely sand dunes and the luxury camping at Wanderlust Camp, and we loved Marrakech! We were even sad saying goodbye to our new friend Hassan when we left, he took such great care of us the entire way, we felt very lucky to have toured with Hassan. Cannot thank Megan enough for all her careful planning and to Hassan for the amazing friendship formed on the 10 day tour, we will definitely be back in Morocco and highly recommend working with Megan, Hassan and the team at Wanderlust.

Josh and I thoroughly enjoyed our travels in Costa Rica from May 1 to May 6. We only wish we could have stayed a bit longer to enjoy everything this beautiful country had to offer. We were extremely grateful for the guidance and wisdom of every single person we met, all of whom were gracious and welcoming. From Sergio. who helped us plan our itinerary and found wonderful hotels to stay in, to Charlotte who helped manage our questions while we were there, we felt secure knowing that we were were in good hands if we needed it. Alex, our driver in Costa Rica, was a wealth of knowledge about flora and fauna all over the country and shared numerous stories with us while we drove from one destination to another. It made the longer drives so much more enjoyable and we learned about Costa Rica from a true native. Kenneth was our guide in Arenal and spotted flora and fauna in trees we would have never seen on our own, and he guided us over hanging bridges and to beautiful waterfalls. Roger was another awesome naturalist who led us around Manuel Antonio and helped us take some beautiful photos of hummingbirds, lizards and sloths!

Kimkim was outstanding! The planning process went wonderfully. We felt that the communication was wonderful and that our ideas and things of we wanted to see and do were taken into consideration. The flexibility was also wonderful and we appreciated the effort that went into planning our trip.

The quality of service from everyone we interacted with was outstanding. Our personal concierge was wonderful and very helpful. We had to make some changes and she was flexible and willing to help. She communicated frequently with updates and with anything that we needed. Our tour guides were amazing! They were knowledgeable, friendly, and helpful. We really enjoyed the passion that all our tour guides have for what they do. Our drivers were wonderful and very friendly. They were all very organized, professional, on time, and helpful.

Our highlights or stand out moments were: Lake Como and Bellagio, Parma ham and parmesan cheese tour, tour at Podere Il Casale and tour of De'Ricci, the Amalfi Coast and Capri, and our Colosseum tour in Rome. However, this does not take away from any of the other experiences we had. It was all amazing!

My only suggestion is that if you are planning to drive in Italy, I would do a lot of research of what the road signs mean and what to do at tolls. However, it is something that can be figured out any how.

All in all, it was an amazing and memorable trip. We are eternally grateful for the hard work and effort that was put in by everyone that was a part of our trip.

Activity Reviews

Private guided tour of Lake Como by public ferry from Como

Italy

Our tour guide was amazing! Her knowledge and passion can not be mentioned enough. She was also kind and flexible! The tour really adds to the experience of being on Lake Como. There is so much to learn and so much history that may be overlooked if you are not on a tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Farm Tour guided visit and dairy cheese tasting with lunch

Italy

I cannot begin to speak about how amazing this tour was! This is a must experience. Ulises did our tour, the owner of Podere Il Casale, did our tour and I can't speak highly enough about him. Not only is this place and views beautiful but what you learn about their farm is amazing. The cheese and wine was delicious. They are so passionate about what they do. You will instantly fall in love with farming!

Quality of Experience

Guides, Drivers and Staff

Transport

Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)

Rome

Our tour was amazing! Our tour guide was friendly and extremely knowledgeable. This small group tour with the Colosseum underground experience should definitely be on your bucket list.

Quality of Experience

Guides, Drivers and Staff

Sorrento Coast & Capri Boat Tour

Italy

What a beautiful and wonderful experience! Our boat tour was amazing. They showed us many things that we didn't even know were special to Capri. They were fun, knowledgeable and very welcoming. We had a wonderful time in Capri.

Quality of Experience

Guides, Drivers and Staff

Transport

Planning our trip through KimKim was great! The local specialist we worked with was easily available to answer questions and help build our itinerary. Once we were in CR everything went very smoothly and our specialist was quick to respond with any questions that came up while we were in our trip. We have used travel agents before and the KimKim team provides an excellent level of customer service and expertise in planning. Our local guide Melany in La Fortuna was so knowledge on all of the local animals and ecology we learned so much on our tour that we would never have noticed on our own. Every single guide, driver , concierge etc was so helpful and kind and so happy to teach us about thier beautiful country! I would highly recommend staying at paradise springs hotel in La fortuna , the hot springs are a great way to relax after a long day of hiking and it is very easy to get a taxi to the “downtown” area for dinner and drinks. While in Monteverde we stayed at the hotel heliconia which had absolutely stunning views of the mountains and sunsets , this hotel does not have AC however it gets very cool at night and we did not find it to be uncomfortable. This hotel is also a very easy taxi drive away from the “downtown” area which was very fun to explore! Our final stop in Quepos , Manuel Antonio we stayed at the tulemar resort which was phenomenal! A perfect relaxing end to our vacation on an absolutely beautiful property where we saw, monkeys, sloths and macaws up close! Overall this trip was wonderful and made even more enjoyable having the peace of mind that everything was so well planned out and organized by the team at KimKim

Hotel Review

Hampton by Hilton San José Airport

Alajuela

Very convenient and close to the airport , easy to locate shuttle out of terminal. Clean and a nice selection at breakfast

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private: Río Celeste & Tenorio Volcano National Park Guided Rainforest Hike

Arenal/La Fortuna

An amazing hike with views you will not find anywhere else in the world! Our guide Melany was amazing and very knowledgable

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Río Balsa Whitewater Rafting Adventure

Arenal/La Fortuna

So much fun! The rafting guides were a great time while also ensuring that everyone was safe! The meal provided after our rafting was one of the best meals we had on the trip

Quality of Experience

Food

Guides, Drivers and Staff

Transport

TreeTram, Hanging Bridges & Zipline Adventure

Monteverde

The zip lining portion was a great time! All of the staff made sure we had a great time while also taking safety very seriously! If you want a nice extra adrenaline jump at the end definitely try the “death drop” at the end! On the hanging bridges tour our guide Andres was wonderful and took to much time to help us spot some amazing wildlife!

Quality of Experience

Guides, Drivers and Staff

Transport

2 Weeks in April

The best guides were Chris in Guanacaste and Marianos in La Fortuna (swimming in the waterfall was highlight for me) also the night hike in Monteverde, but I forget his name. Least interesting hike was the Arsenal volcano hike.

The hotels in Monteverde, La Fortuna and Tamarindo were the best. Food at La Fortuna was excellent (deserts were 1 Michelin star! Breakfast buffet was the best too).

Loved the cottage (hot water bottles!), food and local hike in Monteverde (roasted garlic soup and the local limoncello was brought by bartender without even asking for it). Staff was especially great there.

Loved the pool (!) and the food in Tamarindo - sunset happy hour on the beach was fantastic.

Guanacaste was OK and unpretentious, but food options were limited. Back porch listening to all the birds was exceptional.

The hotel in Papagayo was the worst — room door to the outside didn’t close well, even after we got it repaired. Hot tub wouldn’t hold water, AC just didn’t really work and made a loud noise. Food was mediocre. Pool was tiny. Water stopped working one morning. Snorkeling tour was great although the fish weren’t that interesting. The footprint of the hotel was great, but really needs work.

Don Juan coffee and chocolate tour was Jane’s highlight - she called it phenomenal.

All the drivers were great and prompt. Roads were terrible and many under construction — 4 hours from Monteverde to Tamarindo. Tourist dollars would be well spent to improve them going to the parks.

We tried tipping everyone who gave us excellent service, but kept running out of small bills. Would highly suggest you recommend getting them before you leave. Most hotels could break a $20, but not all. All the staff at all facilities were great.

Hope this is helpful — I’m trying to be honest. We would have paid more to stay at a better place in Papagayo — maybe the Andaz? Also the heat was just a bit much for us San Franciscans. Could have used some more fog! ;-) Next time the Caribbean side?

Hotel Reviews

Cala Luna Boutique Hotel & Villas

Guanacaste

We really liked the Cala Luna Boutique Hotel in Tamarindo. The pool was great, the food was awesome, and it had a nice, relaxed vibe. We enjoyed watching the sunset over the beach and walking into town along the beach. This might have been our favorite hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Senda Monteverde Hotel

Monteverde

Hotel Senda was amazing - the staff was awesome, and they even provided a heater and hot water bottles in the bed! The cloud forest guided hike and the night walk were both great, and our guide for the night walk was especially knowledgeable. There's a nice national park near the hotel with beautiful old strangler fig trees. We didn't go into town because it was quite steep, but we loved our stay at this hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Hacienda Guachipelín

Liberia

We had a really good guide in Rincon de la Vieja. Chris, a naturalist, took us on a nice long tour. He even had bird calls on his phone! Overall, we enjoyed our stay at this hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arenal Manoa & Hot Springs

Fortuna

My wife especially loved the dessert at the restaurant in Arenal. The breakfast and meals were generally pretty good, and she thinks they were close to Michelin star quality. The guided hike in the Arenal Volcano Park was a bit steep and not as nice as some of the other hikes, but overall, we had a good time at this hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Bosque del Mar

Playa Hermosa

The Hotel Bosque del Mar in Gulf of Papagayo wasn't the best ending to our trip. The food was a little worse than mediocre, and we had some technical problems with our room. However, we were able to walk up and down the beach and find nice little restaurants, so we had some alternatives to the hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Monteverde Cloud Forest Guided Hike

Monteverde

The cloud forest guided hike was good, although it was a bit crowded. We enjoyed being in the cloud forest and exploring the area.

Quality of Experience

Guides, Drivers and Staff

Transport

Children's Eternal Rainforest Night Walk

Monteverde

The night walk was a highlight of our trip. Our guide was very knowledgeable and showed us some cool stuff. We appreciated being on our own during the walk and exploring the nighttime forest.

Quality of Experience

Guides, Drivers and Staff

Transport

Morning Snorkel & Sailing Tour

Gulf of Papagayo

The snorkeling experience was good but not great. We enjoyed being out on the water, and the crew was great, but we didn't see as many fish as we had hoped. The spiky sea creatures were a bit intimidating, and the snorkeling spot wasn't as crowded as we expected. However, overall, it was a fun experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Coffee & Chocolate Tour

Costa Rica

This was a highlight of our trip. We had a great guide, and we got to make our own chocolate bars and drink roasted coffee. We would highly recommend this tour, as it was well-done and enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

First of all, Jessica was fantastic, not just in helping us design our trip, but even more so in helping us during the trip when the inevitable small problems happen (like trying to find our guide, coordinate our rides, etc.). She was available at all hours and responded to our texts within minutes...even on Sunday! She was extremely pleasant, knowledgeable and demonstrated that she genuinely cared that we were enjoying our time. Finally, every guide and driver we worked with wase extremely knowledgeable, friendly, fun and professional. They really made a huge impact on our trip!

I look forward to using the Kim Kim service in the future and if we go back to Italy, I would love to work with Jessica again.

Thank you for a wonderful trip!
Ron Rowan

We had an amazing time in Sri Lanka. Dhanushka has been an amazing help in planning the trip, and he was always reachable and responsive, he made sure to make regularly check-up on us, and accommodating to every request we had.
Our guide and chauffeur Priyantha was also great, he was very flexible in accommodating our asks, and he always suggested ways and activities we can enhance our trip, he was also very knowledgeable of Sri Lanka’s history and culture, and of the best rest-stops and restaurants while on road trips.

Sri Lanka is truly the wonder of Asia, it has amazing nature, culture, and food. We specifically enjoyed the Village Trip nearby Kandalama, which was like a trip in time, Horton Plains and Tea Production nearby Nuwara Eliya, and the Spices experience.

Sri Lanka people are very friendly, weather it is the hotel staff, or tour guides, or a random you are meeting at the street. The food is very delicious and has many varieties, and the fruit is as fresh as you can get.

Activity Review

Rural Village Trail in Habarana (Cycling, Boat Trip & Lunch)

Sri Lanka

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The Perito Moreno glacier was the highlight of the trip and the guide for that day so stellar. We enjoyed the trip immensely including and everything was planned and executed well by Paul and the local guides. We definitely felt like all the details were handled.

Hotel Reviews

Palladio Hotel Buenos Aires—MGallery

Buenos Aires

The best hotel we stayed at by far. The rooms and service were excellent. Ask about joining the hotel rewards club as well to get early checkin which is so nice after a long haul flight

Authenticity & Character

Location

Walkable to key areas of interest.

Staff

Cleanliness & Comfort

Xelena Hotel & Suites

El Calafate, Santa Cruz

Rooms a little smaller and more dated than what you would find in Buenos Aires but still a great hotel. The Spa and Shuttle to town were great touches.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mercure Iguazu Hotel Iru

Puerto Iguazú

Nice hotel with convenient chauffeur to town. Pool was excellent. Balcony with jungle view was a unique and fitting touch when there to see the falls.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Perito Moreno Glacier - Los Glaciares National Park

El Calafate

The glacier was beautiful but what made it special was the incredibly knowledgeable and personable guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Safari Boat - Sailing Rico Branch

El Calafate

Quality of Experience

I

Guides, Drivers and Staff

Transport

Found the whole experience a bit of a mess to be honest. Had to keep chasing for pick up times which kept changing. Quito is dangerous in the evening and I wasn’t told this so basically stayed close to my hotel for safety. Room was small and dank. Staff were friendly though. Missed 7 hours of a scheduled day awaiting a transfer which turned out to be a small car not big enough for 3 passengers and luggage. Nearly 4 hours trapped in the front seat with my backpack between my legs. Hakuna matata lodge was a good experience and the trip I did was enjoyable. Private transfer back to Quito turned out to be a battered old taxi with a driver more interested in picking up fares on the the way than my safety. Road is dangerous and more so when the driver tries to overtake on blind bends. 3 1/2 hours of terror. Oh but I got offered a Wapping $40 compensation for my troubles. Communication is good from Kim Kim but customer service and attention to detail is missing.

Our trip to Costa Rica was amazing. The Kimkim team was awesome in helping us to plan and arrange our trip and activities. We cancelled one of our activites to relax at a spa instead. Jessica took care of the cancellation and issued a refund that day! The hotel Casa Luna in La Fortuna was beautiful with a natural creek running through it. The staff were very helpful and our rooms were great. The food was good but we also enjoyed venturing into town for more local cuisine. We would definitely return! After hiking to waterfalls, nature walks, hot springs and ziplining we headed to Manuel Antonio to experience the beauty of the National Park. The hotel Plaza Yara was beautiful and the staff were kind and accommodating. Always ready to help with taxies and directions. All of the guides were informative and their knowledge was very educational. Costa Rica is all about conservation and preserving their wildlife habitats. We loved this trip and the experience of a lifetime! Thank you Kimkim!

Hotel Reviews

Casa Luna Hotel & Spa

La Fortuna

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Plaza Yara

Puntarenas

Authenticity & Character

Location

On a dangerous road so you need to take a taxi everywhere

Staff

Cleanliness & Comfort

Activity Reviews

Boating in Caño Negro Wildlife Refuge

Arenal/La Fortuna

The guide was great but the trip a little long and would like to have seen more wildlife.

Quality of Experience

Guides, Drivers and Staff

Transport

Río Celeste & Tenorio Volcano National Park Guided Rainforest Hike

Arenal/La Fortuna

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Proyecto Asis Wildlife Rehabilitation Center Visit

Arenal/La Fortuna

This was a lot of information about rescued animals, mostly birds. The guide was great but we were hoping to see some sloths which were not there.

Quality of Experience

Guides, Drivers and Staff

Transport

EcoTermales Hot Springs Experience with Buffet Meal

Arenal/La Fortuna

This was amazing and should be required for Costa Rica. Beautiful!

Food

Guides, Drivers and Staff

Transport

Sky Tram, Ziplines & Sky Walk Adventure

Arenal/La Fortuna

Highlight of the trip! Beautiful, exciting and would definitely recommend this!!

Quality of Experience

Guides, Drivers and Staff

Transport

Manuel Antonio National Park Guided Nature Hike

Manuel Antonio

This is a beautiful national park as is everything in Costa Rica. The guide was great. However, the tour felt a little long (maybe because it was so hot and humid) and we found that we saw more monkeys and sloths outside of the parks.

Quality of Experience

Guides, Drivers and Staff

Transport