Kimkim Trip Reviews

My review
Overall trip was well organized.
Tangier- Airport pick up was prompt and easy. When we arrived at the hotel, rooms were not ready. We were taken to a local restaurant by walk after a long flight where they were not ready to accommodate 20+ guests all vegetarians. Food was not sufficient for everyone. We were super tired after long flights, not having time to unwind before trip to Asilah. Hotel was suboptimal. Floor tiles swollen with wetness, door frame chipping due to moisture.Overall rooms were bad.
Asilah was simply breathtaking. We enjoyed the time - beautiful sunsets, wonderful guide,

Gibralter- Our own trip- Fantastic- Loved it
Chefchauoen- Awesome place, great guide.Puerta AZul- Would definitely recommend for future guests. Food simple but great. Great service by Hotel managers. We felt at home. Would love to go back again to that Hotel
Guide - extremely engaging and knowledgeable. Was wonderful
Sahara camp- Need lot of improvement in planning. We were not infomed clearly about the plans in Sahara- We were taken to the desert, was asked to take only toilteries for the night only to realise that we needed clothing etc to stay that night. All suitcases had to be hauled out from vns, to put it on dirty grounds, open suitcases in front of all guests to take out additional clothes.This was done in very haphazard , hurried manner, many didnt take the essentials for the night and ATV tour. It was freezing at night, Our camp assignment was a total disaster- We were given basic room with no heating, bare bedding. Other guests got luxury room assignment.Uday family and my family were drive to another campsite for these basic rooms. We could not stay in that camp due to frigid cold weather and lack of heating and hot water. We talked to Ibrahim only to hear that nothing could be done that night. He stated that rooms were overbooked.This was totally unacceptable. We expected Megan to ensure that all room assignments were made according to our request and payments. We ended up in argument with camp manager at 11.30 pm and he called another camp to find rooms for us with heating. We were driven around midnight to another camp.With this confusion, we left behind our gloves and jackets in the camp room
We were all very tired after long trip only to face this additional difficulty at night. It was an ordeal for my family. Uday family did not get any upgrades. This should never have happened

Next morning- ATV trip- Ibrahim did not warn us about the cold weather so many failed to pack jackets, gloves, hats previous day when he suddenyly asked us to open suitcases in the middle of the road to pack for the night. ATV tour was difficult for some as they did not have proper gear for the weather. People who did not go for the tour were said that they will be taken to the hotel where our suitcases were there . Some assumed that they could take a shower and rest for sometime while waiting for atv return.We realized that hotel is only for breakfast , not for showering etc. Some guests were upset that they were not given proper information

Despite all these difficulties, camel tour was amazing.
Food at the camp for great
I didnt got for atv tour. We were thinking he could have arranged to go around the place for sightseeing instead of sitting at the breakfast area.
Fes- Was amazing. Tour guide was superb.We truly understood the history of medina. We visited the tanneries and ceramic place. We felt all items were marked up for us as we found same items at much cheaper place outside of these factories. We felt bit cheated. I dont know if guides can warn us or make some negotiations with the factory staff to be more reasonable with the prices.I truly felt that we needed more time for shopping in Fes . Medina
Mariott - Great place, good food. felt at home

Oza and gorge- Great place, but was there only for 15 min. Not enough to absorb the beauty of the place. Ibis- Not great at all .Too small rooms , no space to walk around with our suitcases. Studio city- wonderful, was exciting. worth seeing

Marakeesh-Hotel was good- food disaster- esp new year eve party food was disaster- No veg options. Many did not eat at night. Marakeesh guide- not good- Didn't spend time explaining any hist.Just walked us to the places and left us there, asking us to meet him when we are done.Same with the market- Just made us walk through the lanes so fast and never gave time to shop or gain any information about the marker.He took us to a perfume place and left us there for demo and shopping. We realized that all prices were extremely high- small amber bar costed us $8 only to get the same for 2$ outside that shop. Many guests were unhappy with this guide. We didn't have enough time to shop in the market. We felt hurried through out the trip

Casablanca was very good.Hotel was good. Rick cafe food- messed up.They served us non veg food despite our request for veg food while planning this trip. Some people ate without knowing and they felt disgusted after the food. They had very strict religious beliefs and they felt that they violated their faith.This was not acceptable.

I am writing honest feedback only for your team to take away areas that need improvement. Places were stunning, Ibrahim was awesome, vans were ok, had wifi in one van, other didn't have, so it was a problem for kids.

My important suggestion- Prepare the guests for next day by either giving a summary of next day activities with times, or print out a schedule for each family. This will help guests understand and prepare for the day- be it long bus rides, lunch at some place where veg food may not be available, dress for appropriate weather etc. We only knew what time we had to be out in the lobby for bus. Rest of the day was like " as we go".That was hard because we did n't know what we will be doing.

Would I do this trip again with your team
Absolutely

But Would like to see some improvement in communication, hotel services, food and better insider information about shopping etc

Kalyani

Hotel Reviews

Fredj Hotel & Spa

Tangier

Bad rooms, bathrooms - tiles, ripping due to water spilling from the shower, door frames- water damage

Location

location closeto main square

Cleanliness & Comfort

bathrooms - severe water damage due to poor design of the shower

Puerta Azul

Chefchaouen

Lovely authentic hotel, beautiful decor, felt we were in another era. services excellent

Staff

Courteous, very attentive to needs, super nice

Cleanliness & Comfort

lovely rooms, spacious and clean

Fes Marriott Hotel Jnan Palace

Fès

ibis Ouarzazate Centre

Ouarzazate

Small ROOMS

Paradis Du Sahara

Merzouga

Authenticity & Character

Heating

Location

Basic rooms - very uncomfortable at night due to cold weather

Cleanliness & Comfort

Very cold inside the camp

Barcelo Palmeraie

Marrakech

Nice hotel, spacious rooms, good bathrooms

Hotel Odyssee Center

Casablanca

Great Hotel, good rooms

Activity Reviews

Guided Tour of Chefchaouen

Chefchaouen

Tour Fes with a Private Guide

Fes

Camel Trek into a Luxury Sahara Camp

Morocco

Need more communication to prepare the guests

Sahara to Ouarzazate via Todra Gorge

Morocco

Need more time

Ait Benhaddou, Tizi-n-Tichka Pass over the High Atlas, Marrakech

Morocco

Tour Marrakech with a private guide

Marrakesh

Guide- not interesting and engaging.We felt he was angry with us at times .

Hassan II Mosque

Morocco

Many thanks to Mohammed and Said at kimkim for their assistance with our trip to Morocco! We had an amazing, stress free experience working with them. Communication via text or email was easy with a near immediate response to any question or request. Our driver, Ilyace was outstanding from the second we met him, greeting us each by name without an introduction and then treating us to an incredibly fun and completely safe journey through his beautiful country. I would definitely work with these guys again and highly recommend them to anyone who is planning to visit Morocco.

Fantastic trip.
The guide in Chef chaouen une was a bit « insistant » to bring us to his friend the carpet salesman and we felt pretty sure he was getting a return on the sales!
Otherwise, our driver Tarik was very nice and helpful!

I had a big issue this trip that could have ruined my whole holiday. But Dat offered me comfort, support and was able to solve it in the fastest way possible insuring that I had a great trip. Thank you to the whole Kim Kim trip for the great care!

Activity Reviews

Local Market - Basket Boat - Fishing & Cooking Experience (N)

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Banteay Srei sightseeing tour - Tonle Sap River (N)

Siem Reap

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Discovering Vietnam and Cambodia wasn’t on the top of my priority list, however when my sister suggested it I went with it. Dat our travel advisor put together a beautiful itinerary for us to discover Vietnam (Saigon, Hoi An) and Cambodia (Siem Reap, Pnom Pen - excuse the spelling) in a way where you get a taste of everything like a tasting menu at a Michelin star restaurant. In the preparation for the trip he was extremely helpful in explaining what each activity brought to the trip and organized everything (tours, internal flights and meals), he also made sure we had some free time so that we could further explore things we wanted. Dat was very patient with us because we took time to confirm everything and on top of this there were no hiccups on the way, the guides and drivers were always there when they needed to be and really took good care of us! Honestly Dat was amazing!

Activity Reviews

Saigon By Night - Vintage Vespa Street Food Tour

Ho Chi Minh City

Best way to explore Saigon

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore the Mekong Delta

Cambodia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Local Market - Basket Boat - Fishing & Cooking Experience (N)

Cambodia

So charming! Must do!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We're fairly experienced travelers but didn't feel entirely confident planning a family trip to Morocco ourselves, so we found kimkim online and and hired them. The reviews were great but it still felt like a bit of a risk since we didn't know anyone who'd used them. What a great decision it turned out to be! Our week-long trip was perfect -- from the beautiful drives to the historic hotels (riads) to the guides in the cities. From the first phone call, all the way through, the team at kimkim couldn't have been more responsive, patient, and helpful. Ali booked everything for us, checking in frequently to make sure it all looked good, making small changes as needed, offering good advice, etc. We explored much of the country, from Chefchaouen (blue city) through Fez, Merzouga (glamping in the desert, camel rides, etc), and Skoura, to Marrakesh. Every riad was more amazing than the last - we couldn't have imagined better places to stay. Our tour guides in the cities were fantastic (fluent English speakers), our driver Hassan was wonderful (always knew where he was going, always on time). The whole adventure just couldn't have gone more smoothly or been more interesting and fun. Morocco is a gorgeous, fascinating country with wonderful people. We're so grateful to kimkim for planning an absolutely perfect trip for us and highly recommend them!

Hotel Reviews

Desert Luxury Camp Erg Chebbi

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lina Ryad & Spa

Chefchaouen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Salam Fes

Fes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ksar El Kabbaba

Skoura

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palais Sebban

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer from Fes to Merzouga via Erfoud & Camel Ride

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer to Skoura via Rissani, Todra Gorge, and the Rose Valley

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Skoura to Marrakech via Ouarzazate & Aït Benhaddou

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour of Majorelle Garden

Marrakesh

Quality of Experience

Guides, Drivers and Staff

Transport

We had our first trip with Kim Kim to Iceland and Emanuela Grieco was our travel designer.

By providing her our must and nice to see, she was able to coordinate a trip itinerary that ensure we maximize our time in the country and we were able to do and see all we wanted. Her experience and recommendations were exactly what we were looking for. She was very attentive and responsive before and during the trip.

The hotel selection was comfortable and with a great location to walk around to the recommended places of the city. She provided a written itinerary, inclusive of sightseeing and restaurants suggestions. If you are coming to Iceland, Emanuela is your person.

Activity Reviews

Ice cave tour and back to Reykjavik - Day 2

Iceland

This has a great experience, hiking in the glacier and learning about its changes provides perspective.

Quality of Experience

Guides, Drivers and Staff

Kostas was our tour guide and he was patient with the team understanding the different people needs.

Transport

South Coast on small group tour - Day 1

Skaftafell

Quality of Experience

Food

Guides, Drivers and Staff

Our guide was Asi from Troll Experiences and we was very attentive, telling stories about the locations, changing music based the place or story he was telling and knowledgeable of questions we had.

Transport

Snorkeling at Silfra fissure

Selfoss

The snorkeling experience is a unique one, however the preparation period during the cold weather was difficult. The companies managing this tour should be able to attend this process better for the group as well for the guides.

Quality of Experience

Guides, Drivers and Staff

Transport

We told Randall some vague ideas of what we had in mind and then he did an excellent job of suggesting an itinerary. He then was kind enough to customize and revise it several times for us as we played with the cost and travel schedule until it was just right.

The trip ended up being a perfect progression of seeing different types of wildlife for the first time and/or seeing wildlife more up close and personal. We also enjoyed the right amount of first time and beach time.

Hotel Reviews

Sleep Inn Hotel Paseo Las Damas

San José

Not our favorite hotel of the trip, but it was ok for the budget we had. Not quite as spacious and nice as others we visited.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

San Bosco Inn

Fortuna

Great location and ambience. Rooms were pretty small and they aren't like your typical luxury hotel but that was part of the ambience and probably along the lines we asked for in our in our desired experience and budget. Great view of Arenal Volcano. Interacted with geckos and frogs while there. Quick walk to city center and restaurants.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Bambutel

Rooms were pretty small and they aren't like your typical luxury hotel, more hut-like, but that was part of the ambience and probably along the lines we asked for in our in our desired experience and budget. Kind of a long walk to anything but it's tucked away, so it'd be good if you're looking for that. Could hear howler monkeys often, but didn't see any. Staff sometimes hard to find but they were helpful when you could find them.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Make it easier to find staff for help

Crowne Plaza San José La Sabana

San José

This was towards the end of our trip and we were basically headed home. Wasn't the same ambience and experience as some of our other hotels during our trip but definitely nicer and more luxurious.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Laguna Lodge

Tortuguero

Great location and ambience. Rooms were pretty small and they aren't like your typical luxury hotel but that was part of the ambience and probably along the lines we asked for in our in our desired experience and budget. Loved the wildlife we were able to see here including a baby turtle emerging from its nest and scrambling to the ocean. Also saw a couple mother turtles laying her eggs up close. Saw frogs, howler monkeys, white faced or capuchin monkeys, iguana, Jesus Christ lizards, alligators, sloth, golden orb spiders, turtles, king fishers, herons, macaws, other rare birds

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tortuguero National Park - Boating

Tortuguero

We headed out early in the morning and it was so peaceful being out in nature and on the water. We got great views of sloth, saw one of the few macaw couples and other rare birds, Jesus Christ lizards, , howler monkeys, and white-faced or capuchin monkeys. At one point our guide took us to a place where a capuchin troop was climbing and playing all around us and very near us.

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer Hotel - Chocolate Rainforest Tour - Hotel

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Transport

Chocolate Farm Visit and Workshop

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Transport

Arenal Volcano Hike & La Fortuna Waterfall

Arenal/La Fortuna

Our first tour with Canoa Aventura was to hike Arenal 1968 then to the La Fortuna Waterfall including lunch in-between. Arenal 1968 are trails at the base of Volcano Arenal. We had a great tour guide and saw a good deal of plants and wildlife. Our guide would point things out that we would have otherwise overlooked like the Mimosa Fern (youtube it - so cool). The leaf ants were all over the place and fun to watch. La Fortuna waterfall was beautiful. Hard to see in the pictures but our kids had fun interacting with the fish in the swimming area. It was a great way to start our Costa Rica vacation.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Arenal Volcano - safari float on the Peñas Blancas River

Arenal/La Fortuna

This was our second tour with Canoa Aventura. It was a wonderful chance to see a ton of wildlife. Our guides were very helpful in pointing out animals that we would have otherwise missed. We saw several animals for the first time in the wild during our float including howler monkeys, alligators, spectacled owl, river otter, long nosed bats, snake birds (ahingas), Jesus Christ lizards, and sloth. Also saw many iguana (just not for the first time).

Quality of Experience

Guides, Drivers and Staff

Transport

Snorkeling & Hiking in Cahuita National Park

Puerto Viejo de Talamanca

Saw some amazing animals and fish including puffer fish, stingrays, very colorful fish, very large schools of fish, coral, white-face or capuchin monkeys (actually touched one), howler monkeys, sloth, yellow viper, golden orb spiders

Quality of Experience

Guides, Drivers and Staff

Transport

Jaguar Rescue Center

Puerto Viejo de Talamanca

Not quire as amazing as seeing animals in the wild but at the same time we got to see some animals much closer than ever before and a few we had yet to see. Great guide and overall wonderful experience.

Quality of Experience

Guides, Drivers and Staff

Puerto Viejo - Zip lining

Puerto Viejo de Talamanca

At first nerve racking and then exhilarating.

Quality of Experience

Guides, Drivers and Staff

Transport

Tortuguero Village Guided Visit

Tortuguero

We enjoyed our time at the village. Saw several cool frogs during a nocturnal walk. Were able to see a turtle emerging from its nest and scramble to the sea.

Quality of Experience

Guides, Drivers and Staff

Transport

We really couldn’t have asked for anything more with the Exceptional and Perfect trip Clément and his team put together for us! Each and every tour was amazing and ALL of our guides were the absolute perfect hosts, historians, photographers and all felt like Friends in the end!

We really had the most memorable trip and the detail of our itinerary was incredible!!! Thank you Clément, High Point Holidays and Kimkim.com for making our mother/daughter 16th Birthday celebration the dream of a lifetime!

Chrissy and Cameron Johnson

Hotel Reviews

Terrass Hotel

Paris

Seriously the most amazing staff and hotel with fantastic views of Paris! Great location and the Hotel really made our 16th Birthday celebration special! Highly recommend and walk the area, Montmartre is a very special place!

Authenticity & Character

The views and rooftop!!!

Location

Walking distance to many wonderful places to eat and drink or have a coffee!

Staff

Kindest and Warmest staff you will meet with all the special touches including balloons and treats for my daughters birthday!

Cleanliness & Comfort

Hôtel Le Colombier

Colmar

This hotel is in the perfect location for Colmar! The staff was lovely and the building was wonderful with its breakfast and courtyards. So many great stores, town views and restaurants all within walking distance!

Authenticity & Character

Amazing courtyards and breakfast!

Location

Walking distance to everything you would need and so beautiful!

Staff

Helpful with everything we asked for! Very courthouse and kind.

Cleanliness & Comfort

Activity Reviews

Private day tour of Alsace

France

The Alsace Safari for both days was absolutel perfection! Eric and Ana guided us through various towns, made us reservations for authentic lunches and gave us all the history we could take in. The personalization is unbelievable by Eric and perfect for the start of our vacation! I highly recommend this tour with Eric and Ana who want to see and hear all the important history in the region at the pace you want or need! They feel like Family now we will definitely use them again! Chrissy

Quality of Experience

Exceptional! We saw sooo much I can’t even believe how we got it all In without any rush!

Guides, Drivers and Staff

Eric was absolutely amazing and we now consider him our dear friend! We can’t wait to see him again in the future!

Transport

Perfect car to sit back and relax and enjoy the view!

Private 1/2 day tour of Alsace

France

See our prior full day tour review! We thoroughly enjoyed Eric and our time with him on the Alsace Safari!

Quality of Experience

Guides, Drivers and Staff

Transport

Private transfer in Paris

Paris

Eric drove us and got us completely on the Train with time to spare with no hassles!

Quality of Experience

Guides, Drivers and Staff

Transport

Eiffel Tower Tickets

Paris

Highly recommend the night time tour and view, that was booked for us this was a very easy wonderful excursion.

Quality of Experience

Guides, Drivers and Staff

Transport

The Key to Parisian Chic: Saint-Honoré

Paris

Amazing, we were given the history and taken into the most amazing stores and assisted with the purchasing to carrying ur purchases during a little rain but she made it so easy and enjoyable!

Quality of Experience

Guides, Drivers and Staff

Transport

Latin Quarter Gourmet Tour

Paris

We had the same guide as our Parisian Chic shopping tour which gave us even more comfort and enjoyment! The group tour is lovely for this as you will get to share more wonderful Latin Market items! It was a truly amazing group and such a fun way to eat and learn about the area!!

Quality of Experience

Guides, Drivers and Staff

She even helped us learn the transit on the way back to our hotel by personally guiding us in the railway! It was so critical and we needed to understand and use the Metro system for many other days! Above and beyond!

Transport

Timed tickets to Le Louvre

Paris

We were provided everything we needed and It was booked at the perfect time of day to try and avoid some of the crowd. The Louvre is of course huge and our self guided audio tour gave us what we needed. While this was on the bucket list I would say I’m glad it’s checked and next time I can’t wait to see some of the smaller museums that probably are better for certain art lovers!

Quality of Experience

lol

Guides, Drivers and Staff

Transport

Montmartre & Sacré Coeur: 2.5-Hour Walking Tour

Paris

Clemence our guide was absolutely charming, very knowledgeable as she was from or had lived in the area for many years! She was even kind enough to let us move our tour time an hour ahead bc we were running late! The path she takes you on is amazing starting at Sacré-Cœur Basilica giving us the beautiful church and St. Denis history that is sooo fascinating! The basilica is located at the summit of the butte Montmartre, the highest point in the city. The Stroll Through The Bohemian Village On The Hill. This most bohemian of Paris neighborhoods is known for its cobblestone streets, its village atmosphere, its nightlife, a big white church, and for the artists who found a home there more than a century ago. We definitely felt like this was a special treat to walk on the streets where famous artist once called home and such a wonderful villages!

Quality of Experience

Amazing and very detailed with all the facts and historical knowledge!

Guides, Drivers and Staff

Transport

Private bike tour of Versailles

France

Don’t miss this tour going by bike was the most amazing way to see the town, market, and the Versailles Palace 2,000 acre grounds! It was superbly planned and guided by Claire as her family is from their 3 generations at least and mother and grandmother still live there! She guided us to the market to purchase our picnic lunch on the palace grounds! Her knowledge of the town and the palace could not be beat!! Truly amazing guide and perfectly paced with plenty of time for lunch and wine and even a little cafe/wine before the palace. We never felt rushed or exhausted from the bike ride and would have never seen the massive grounds without the bikes!

Quality of Experience

Breathtaking!!

Guides, Drivers and Staff

Claire was absolutely amazing and a great photographer even when ppl were around us she somehow knows the angle to not show them!! Her historical knowledge is also superb.

Transport

Private transfer from Train Station to your hotel

Colmar

Paris Visit (Pass Transport) - Zones 1 to 5 - 5 Days

Paris

The metro pass is necessary!!

Quality of Experience

Arc de Triomphe timed entry tickets

Paris

Unfortunately we missed fitting this in but definitely saw it from the outside and was given the history by Clement in our itinerary !

Self-Guided Day in Le Marais: Cheese Shop, Museums, & Market

Paris

Walking the markets is refreshing and amazing with all the sights and sounds! And the ability to taste anything around and stop for a cafe is perfect in this area!

- Planning with Kimkim was very easy. Jessica was great
- Days per destination and activities added were the right ones.
- Biggest miss was hotels. Arenal hotel was great (Lost Iguana). Monteverde hotel was not good (Jaguarundi lodge) as they have a bad section were you have 8 apartments next to each other with bad soundproofing, no heating, faulty windows etc. We decided to stay at another place called Green Tree B&B which was great and actually a great experience. Manuel Antonio hotel was mediocre (Tabulia tree) as the bathroom was smelling, the beds were not great, but we were able to interact with macaws and monkeys at hotel premises. Overall the last two had some of the things mentioned in public comments and reviews so I would double-check next time public reviews.
- Activities overall were great with enough time in between, good guides, good mix etc. Some guides didn't speak as great English, and one of the activities (snorkeling) was a let down. But overall happy with that part.
- In our view Costa Rica is a very nice and safe place to visit that combines nature and wildlife with beach vacations. That said, it has become very expensive and quite touristy especially during the peak season that we visited. Not our best trip, but a good experience.

Hotel Reviews

Park Inn San José by Radisson

San José

Solid choice if you are just passing by San Jose. Not great neighbourhood, but if you are there just for a night's sleep is great (beds, staff etc)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Jaguarundi Lodge

Monteverde

This place is actually a hostel (at least the room we stayed in). Wouldn't recommend

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tabulia Tree

Manuel Antonio

Ok choice but better options to look for.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lost Iguana Resort & Spa

Fortuna

Great place, right next to nature.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Río Balsa Whitewater Rafting Adventure

Arenal/La Fortuna

Desafio is a great company to do this experience. The river is not that scenic, but a good experience to add while at La Fortuna.

Quality of Experience

Food

Guides, Drivers and Staff

Amazing guide!

Transport

Nocturnal Rainforest Walk

Arenal/La Fortuna

Good place to spot some nocturnal animals

Quality of Experience

Guides, Drivers and Staff

Transport

Great guide!

Río Celeste & Tenorio Volcano National Park Guided Rainforest Hike

Arenal/La Fortuna

As a park is very nice, but maybe not worth spending a whole day for the experience.

Quality of Experience

Food

Great food at the stop the guide made!

Guides, Drivers and Staff

Transport

Coffee, Chocolate & Sugar Cane Experience (English Tour)

Monteverde

Quite touristy but other than that a good visit

Quality of Experience

Guides, Drivers and Staff

Transport

a lot of people per vehicle

100% Aventura Zip Line Monteverde

Monteverde

Great experience

Quality of Experience

Guides, Drivers and Staff

Transport

Transport left early and we had to drive there

Arenal Hanging Bridges Guided Walk & EcoTermales Hot Springs & Meal

Arenal/La Fortuna

Must-see at Arenal. Hot Springs were solid.

Quality of Experience

Food

Guides, Drivers and Staff

Guide didn't speak great English

Transport

Manuel Antonio National Park Guided Nature Hike

Manuel Antonio

Very touristic place. You can see cappucin monkeys and some other animals we couldn't see elsewhere. We had to slide between people to make our way.

Quality of Experience

Guides, Drivers and Staff

Transport

Catamaran Adventure with Barbecue

Manuel Antonio

Great Catamaran ride but very very bad snorkeling.

Quality of Experience

Guides, Drivers and Staff

Transport

Could not recommend Kimkim and Samir more. Incredibly accurate, informative, flexible and responsive communication before and during trip. The guides and drivers were clearly well respected locals and very good at their jobs. Only feedback would be a bit more clarity to and from Israeli/Jordan border in terms of logistics and who was meeting us but I again very small glitches in fabulous experience. We recommend them heartily.

Hotel Reviews

Palmera Camp

Wadi Rum

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Petra Moon Hotel

Wadi Musa

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Petra (With Site local Guide or private guide)

Petra

Quality of Experience

Guides, Drivers and Staff

Transport

Wadi Rum (2-3 Hrs Jeep ride)

Jordan

Quality of Experience

Guides, Drivers and Staff

Transport

This was a great trip that ran very smoothly! Any questions or concerns that we had before or during the trip were answered swiftly. Our trip included a lot of traveling around and I was very impressed by how reliable all of our transportation arrangements were. Our drivers were always on time, and were very friendly and considerate. Probably the greatest highlight of our trip was the white water rafting. It was so exciting and fun. Our instructor was very knowledgeable and made sure we were safe out in the water. I enjoyed all of our locations though, and our accommodation in Arenal had a great view of the volcano. It was a bit cloudy most of the time, but when the sky finally cleared up, the view was breathtaking. Our last accommodation in Tamarindo had an ocean view and was only a few feet from the beach. Everyone we met during our trip was so nice and helpful!

This was a great trip filled with very positive and unforgettable experiences. Everything worked out as planned. The itinerary we had was excellent and the gastronomic, geographic, archaeological, and artisanal tours were excellent. The hotels were great with a couple of exceptions. They were all centrally located and we could easily move about on our own and explore the places not included in the formal itinerary. All the guides were knowledgeable and spoke english as promised. The drivers that took us on our city tours and long distances from city to city were friendly and drove with great care. All the guides and drivers were very punctual and we could complete all the activities in the time that was planned.

Ximena out travel coordinator was outstanding! She checked in with us every day to ask how the day went and also to inform us about the next day's plan. The couple of times we had an issue with hotels, she was very quick to get them resolved.

Hotel Reviews

Histórico Central Mexico City

Mexico City

Very centrally located with extremely friendly and helpful staff. The breakfast that was included had a lot of choices, and the free food all day long was amazing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casona de los Sapos Hotel Boutique

Puebla

Very centrally located. The staff were very accommodating even though it was Christmas eve.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Boutique Casa Garay

Oaxaca

The hotel is very centrally located and that was the only positive aspect about it. The room was windowless and had very poor ventilation. Unfortunately, to improve ventilation we could not leave the door ajar since it opened directly into the dining area. The room was not serviced well and one morning the water ran out in the bathroom and it took a lot of time to restore. The air conditioning unit was very noisy, but we had no choice to use it since the room had no air circulation. The hotel was understaffed and the couple of employee there were doing multiple tasks and as a result everything took time. We had breakfast at the hotel the first morning, but it was such a bad experience that we decided to eat elsewhere the next day. We were also very frustrated with the wifi which was very very slow and at times we could not even connect to it.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Please refer to my detailed review.

Hotel Parador Margarita

San Cristobal de las Casas

Nice hotel. very centrally located. Large rooms. The only issue was that the rooms did not have any heating, but fortunately we could get spot heaters from the hotel. The breakfast was wonderful and the staff were very friendly and helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The heating could be improved.

Piedra de Agua Hotel Boutique Palenque

Palenque

It is a nice hotel, but it is far from the town center. Also, there are no shops anywhere within walking distance. Continental breakfast was served at the hotel, but besides that the hotel did not have a restaurant and since we did not have a car, the only option was a restaurant that was 75 meters away. We had to eat all our meals at that single restaurant, The room was a bit small and it was strange that the light for the bathroom also switched on a light that was in the bedroom. That did not work out well at night when my wife or I had to use the toilet.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Please see my detailed review.

Hotel Plaza Campeche

Campeche

Nice hotel, very centrally located.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nice large room and everything worked.

Hacienda Mérida

Mérida

This is nice hotel, but we had a bad experience. We were assigned a room with clearly had an issue with the plumbing. The water pressure was extremely low and therefore we informed the front desk who sent someone to attend to it. After sometime they reported they had fixed the problem, but the situation was still the same. It is hard to accept that the hotel was not aware that this room had a plumbing issue, but still decided to assign the room to a guest.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

I have mentioned about the issue with the plumbing in my review.

Activity Reviews

Tour of historic Mexico City with street food tasting

Mexico City

This is a good introduction to Mexico City's historic center and street food. The tour is a bit early in the day to truly enjoy the street food especially after a hearty breakfast.

Quality of Experience

Guides, Drivers and Staff

Knowledgeable, friendly and could speak English.

Transport

This was a walking tour and so there was no transport.

Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco

Mexico City

This is a very unique tour. We enjoyed the serene and quite environment and the demonstration of how farming is carried out on the small islands on the canals.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Coyoacán

Mexico City

Very nice neighborhood of Mexico City with its colonial ear houses, markets, and food courts. The zocalo and church are very picturesque.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the archaeological site of Teotihuacan

Mexico City

Must visit archeological site.

Quality of Experience

Guides, Drivers and Staff

Transport

Free Afternoon in Puebla

Mexico

Very charming city with a nice zocalo and cathedral.

Quality of Experience

Guides, Drivers and Staff

Transport

Oaxacan Markets: A Culinary Journey through Colors and Flavors

Oaxaca

This is a fun tour, but to do justice you have to start on an empty stomach since there are many stops for food.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.

Oaxaca

All wonderful sites and places on this very enjoyable tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Excursion to the Sumidero Canyon & Chiapa de Corzo

San Cristobal de las Casas

The Sumidero Canyon is amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Cultural Immersion: Cooking in Zinacantan

San Cristobal de las Casas

This was a very very unique tour. The visit to Chamula and especially to the church there was a truly one-of-a-kind experience. The visit to Zinacantan was also special, with an exposure to the milpa form of farming and being invited to the house of a local artisan to see how they create their wears and to share a meal with them.

Quality of Experience

Guides, Drivers and Staff

Transport

The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.

Mexico

Agua Azul is beautiful, but Misol-ha is special.

Quality of Experience

Guides, Drivers and Staff

Transport

Discover the Palenque Archeological Site

Palenque

A must visit archeological site of the Mayas.

Quality of Experience

Guides, Drivers and Staff

Transport

Uxmal, a city with Puuc style

Mexico

A must see archaeological site of the Mayas. It is laid out much better than Palanque, the first Mayan archaeological site we visited.

Quality of Experience

Guides, Drivers and Staff

Transport

Jícara Engraving Workshop & lunch in a Mayan Community

Mexico

A very unique experience. We loved the hands-on workshop on how to polish and engrave a jicara shell.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore Chichén Itzá: A Wonder of the Mayan World

Chichén Itzá

Unfortunately, we could not visit Chichen Itza since the site was closed due to local protests. However we did visit Izamal which was nice.

Quality of Experience

Guides, Drivers and Staff

Transport

From beginning to end, a big shout out to Natalia and Ximena! Natalia tailor-planned our trip to our interests and it was a pleasure working with her enthusiastic personality. Our family was looking for an authentic experience for our trip of Colonial Mexico. From the diverse activities to the beautiful accommodations, they exceeded our expectations. We will never forget hiking the volcano Popocatepetl, visiting archaeological sites, and seeing the vibrant colors of the colonial towns. Ximena was available at all times during our trip, and she was responsive to every question we had and did so in a very professional, kind, and timely manner. Our guides Emiliano, Jorge, Lupita, Rafael, and Maria were passionate and very knowledgable about their culture. Our drivers were also very professional. Thank you Kim Kim Mexico team!

Hotel Reviews

Casa Jacinta Guest House

Del Carmen, Coyoacán, Ciudad de México

This hotel was very personable and authentic. It was perfectly located walking distance from the center of Coyoacan. We very much enjoyed the breakfasts as well--freshly made in the kitchen and traditional Mexican food! The staff was extremely helpful and accommodating.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Posada del Tepozteco

Tepoztlán

We very much enjoyed this hotel for a couple of restful days! The grounds and views are beautiful, and everyone in our family was able to find activities that suited them: reading by the pool, massages, or walking into town. Located near the town center, it was easy to walk into town to explore the local market or climb el Tepozteco. The staff were also very friendly and accommodating--and the breakfasts were divine!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tour of historic Mexico City with street food tasting

Mexico City

Emiliano was a wonderful guide! This was our first day in Mexico City and he gave us a great introduction to the city and the food. He tailored his tour to our interests (more history over gastronomy) and brought us to some hidden gems such as Plaza Loreto and the Cultural Center. The food was also AMAZING with lots of variety. It was so nice to have a guide to show us the safest foods to eat as we were a little worried about getting sick on our trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit of Teotihuacan and the Basilica of Guadalupe

Mexico City

As an anthropology professor, our guide Jorge was incredibly knowledgable and passionate about the Teotihuacan and the Basilica. We felt that we were able to really understand the importance of Teotihuacan in the Aztec culture as well as the significance of the Virgen de Guadalupe among Mexican catholics. We also felt that we had plenty of time to wander through Teotihuacan as well as the Basilica by ourselves and did not feel rushed at any point.

Quality of Experience

Guides, Drivers and Staff

Transport

Between the Izta and the Popo in Puebla, México

Puebla

We so much enjoyed hiking with Rafael! He is very knowledgable about the geology and landscape of the park as well as the volcano and its activity. He is also wilderness-medicine trained so it was very interesting to learn about his work in the park. It was a wonderful way to see Popocatepetl and and the vast nature in this area. We also appreciated that Rafael took all of his time on the hike and paced us well, asking us if we were doing well with the altitude change.

Quality of Experience

Guides, Drivers and Staff

Transport

Discover the Magical town of Cholula

Mexico

Our guide Lupita was incredible! She is so passionate about her city of Cholula and took all of her time explaining the history behind the city as well as its beautiful churches. Although the tour says 5 hours, she spent more like 8 hours with us. There is so much to see and learn about!

Quality of Experience

Guides, Drivers and Staff

Transport

Our Morocco trip made it to the top three family trips. Amazing!!!
The majority of the planning/foot work was done by Louis and Yassine for us.
I oversaw the hotel choices because it mattered we slept in memorable, comfortable and quiet roads and hotels. They delivered above our expectations 98% of the time. We were very pleased. I am confident to recommend that their word/promise held true. Thank you Louis and Yassine.
The person who made the biggest difference in our trip was Abdr Fateh Makhlouf!
A compassionate, forward thinking and our friendly driver Maukhlouf, who by the end of the 11 days trip became like family member.
He was punctual; he incentivized us to start earlier but worked with us on days we didn’t get out at 8 am; he was “magical” in planning the road stops. Not even once did we feel, like it was taking too long to get to the next destination! He planned very timely stops for tea or bathroom breaks for the family.
He paid attention and kept the inside of the vehicle very clean and comfortable.
Thank you Fateh Mouflouf!

PS: Our local guides arranged by Loius and Yassine were all great!

Hotel Reviews

Hyatt Regency Casablanca

Casablanca

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Royal Tulip City Center

Tangier

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Meziana

Chefchaouene

Authenticity & Character

Location

Staff

Cleanliness & Comfort

It’s hard to expect comfort to equal of 5 star luxury hotel . The authenticity of the hotel, and view from our room was memorable.

Hotel Sahrai

Fès

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Loved it!

Kenzi Rose Garden

Marrakesh

Over stressed front desk staff. Unwelcoming and poorly trained . Poor English

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Room size, decor and comfort was of motel 6.

Luxury Camp Chebbi

Merzouga

Authenticity & Character

Location

Staff

They need to inform guests how to reach them in case of the heater stopping suddenly in middle of the night!!! That’s what happened with us and really caused discomfort. When searching for them they were nowhere to be found.

Cleanliness & Comfort

Hôtel New Mars Dades

Boumalne Dades

This was a real gem of a hotel! What a surprise the decor, the service and meals were! The multi course dinner- we paid for- had a memorable presentstion!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The heating in the corridor of the suites is absent. ALL the door knobs need oiling?! They stick- always.

Hotel Le Medina Essaouira Thalassa Sea & Spa MGallery

Essaouira

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sofitel Marrakech Palais Imperial

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hammam Visit: Traditional Body Scrub

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Overnight in the Sahara Desert

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Exploring the Medina and Historical Sites Of Marrakesh

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

A wonderful trip to Cambodia. A really great itinerary was planned before hand which went very smoothly. The choices and timings of itinerary were well suited for my friend and I. The guides and drivers were all very kind and helpful. They were also knowledgeable and enthusiastic. A really great trip which made for a lovely experience and memories, with highlights such as the Angkor temples and beach time at Koh Rong Samloem island. Many thanks for an excellent trip.

Joseph worked with me to create an eclectic trip that catered to our unusual needs. He managed it while staying within our low to medium budget. Our guide, Andrew Kamau was phenomenal. He has been doing this for 20+ years and was equally good at finding animals in game parks and facilitating our daughter’s need to return to the US right in the middle of the trip. He was fun, positive and knowledgeable. I could not have been happier!

Hotel Review

The Ark

Great food. The views of the watering hole were wonderful, watching a pack of hyenas try to take down animals for hours was fascinating as was the following night seeing herds of buffaloes and elephants come through with their young babes. Having said that, the rooms are cramped and one can feel trapped. It is a good first stop out of Nairobi and a great place to have jet lag because one can wander downstairs and watch animals at all hours.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Maasai Mara National Reserve

Masai Mara

We did not go during the migration but we saw all the major cats and lots of large herds. Our Guide Andrew Kamau was so knowledgeable and thoughtful that it was a joy. We liked birds and he found and identified them all.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Samir and our guide and driver (Anees) provided us with the most amazing experience in Jordan we could have asked for. The entire trip was very seamless, we got everything we had expected and never felt stressed. Anees was super kind and helpful through the trip - showing us all the locations, telling us about the history, stopping by whenever we needed our coffee or hummus fixes! It’s tough to choose a favourite in Jordan - but waking up in a bubble tent on 1st Jan 2023 and to see the vast expanse of the Wadi Rum and caravans of camels passing by is a pretty unforgettable experience! I would highly recommend Jordan and Samir!

Hotel Reviews

TORINO HOTEL

Amman

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Petra Palace

Wadi Musa, Petra

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Luxury Rum Magic Camp

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Meet & Assist - Queen Alia Airport

Jordan

Amman half day City tour

Jordan

Madaba & Mount Nebo Visit

Jordan

Full Day Petra (With Site local Guide or private guide)

Petra

Petra - Morning Free

Petra

Wadi Rum (2-3 Hrs Jeep ride)

Jordan

Rum Valley - Aqaba - Dead Sea

Jordan

Amman-Jarash-Ajloun-Amman

Jordan

Tendu Sherpa and our equally wonderful Kathmandu in-town guide were both terrific. Professional, kind, knowledgeable. And, importantly, fun.

Tendu Sherpa, for example, went above and beyond to care for our experience starting with our flight into Lukha and on our winter "off-season" trek to Ama Dablam basecamp. He gave us the gift of a glimpse into the beautiful Sherpa community and culture, including guiding us through a Sherpa museum with a family prayer room, sharing stories of his own family, and introducing us to extended family in Namche Bizar. In one beautiful and unexpected moment, our 12-year-old daughter had the chance to play and draw and laugh with 4-year-old girl, Ang Sherpa, and hear Ang Sherpa sing "Frozen".

We lucked out on the 6-day trek with blue skies and clear long views. We also got to visit schools, like the Hilary School, and monasteries.

Back in Kathmandu, we mountain biked and saw more OF the city and the local hills that we otherwise would have. In short, our trip was incredible. We felt safe, welcomed, supported and inspired throughout.

Where to start? I hope I can properly express how incredible our trip to Argentina was because of the planing and care Natalia provided. This was my first experience using KimKim and I will continue to use it for all my future trips. We were able to fully enjoy ourselves knowing everything was taken care off, no stress about pickup or what to do each day. We had the loveliest personal expert guides in every city who became part of the fun ( we had a our own personal sommelier in Mendoza!). Natalia also arranged one of the best experiences in my lifetime, horseback riding in the middle of a remote island in Patagonia, something I know we would have never been able to find on our own. I have told anyone who is interested in visiting Argentina they must use Natalia and I hope we get the opportunity to return and work with her again!

Hotel Reviews

Alpasión Lodge

Mendoza

Our favorite hotel of the trip, we could have stayed there for a month.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Los Ponchos Hotel Boutique

El Calafate, Santa Cruz

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Loi Suites Iguazú Hotel

Puerto Iguazú

Come to this hotel to just hang out at the pool! It's one of the top 3 pools I've every seen.

Mio Buenos Aires

Buenos Aires

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Four Seasons Hotel Buenos Aires

Buenos Aires

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Horseback riding at Estancia Cristina

El Calafate

YOU MUST! It was heaven! We couldn't believe it was real the whole time.

Quality of Experience

Food

Guides, Drivers and Staff

We felt safe and taken care off the whole time.

Transport

Iguazu Falls Great Adventure

Puerto Iguazú

Quality of Experience

The boat trip that takes you under the waterfalls is an epic experience.

Guides, Drivers and Staff

The Glacier at your fingertips!

Argentina

Quality of Experience

Guides, Drivers and Staff

Transport

Uco Valley Wine Country

Mendoza

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sunset Horseback Riding in Mendoza

Mendoza

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the Brazilian Falls

Puerto Iguazú

Quality of Experience

Guides, Drivers and Staff

Transport

Buenos Aires Barrios Tour

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport