Kimkim Trip Reviews

4.8
Based on 20,283 ratings
Read 20,283 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Fantastic Norwegian Holiday
Norway | Jan 5 - Jan 12, 2024

Steve
Steve P.
San Fernando, CA | Reviewed on Jan 13, 2024
This was my 2nd trip with KimKim. Planning couldn't have been easier. Anna was very attentive and responsive to our questions and always had good suggestions for tailoring the trip to our needs/wishes. Accommodations were all good. Tours and scheduling also good. The only real miss for us was the Aurora Dinner Cruise in Tromso. Maybe during summer months when it's not dark and you can see something it might be better. But the cruise itself was boring - there was nothing to see and the food... Read more

This was my 2nd trip with KimKim. Planning couldn't have been easier. Anna was very attentive and responsive to our questions and always had good suggestions for tailoring the trip to our needs/wishes. Accommodations were all good. Tours and scheduling also good. The only real miss for us was the Aurora Dinner Cruise in Tromso. Maybe during summer months when it's not dark and you can see something it might be better. But the cruise itself was boring - there was nothing to see and the food was unexceptional. Walking tours of Oslo and Bergen were great ways to orient ourselves in the cities and the guides were top notch. Snowshoeing/Northern Lights Chase/Hot tub on Tromso Polar Cruise and Bergen Fjord Cruise were all highlights.

Hotel Reviews
Clarion Hotel The Hub
Oslo

Comfortable room, great central location, nice bar, fantastic breakfast buffet. Very lively hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hanseatic Hotel
Bergen

Great character, comfortable room, centrally located, nice/helpful staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Tromsø
Tromsø

Hotel was comfortable, clean, centrally located, nice breakfast buffet, good gym.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sail the fjords of Tromsø
Sail the fjords of Tromsø
Tromsø

This tour on a sunny day would be amazing. We had a gray/cloud/rainy day so we had to be inside most of the time. Kenneth, the captain, was great. We got a real sense of his love of being on the water. The small group enabled us to get to know other people which was nice. Hot tub was definitely a highlight. Others jumped into the cold arctic water (we did not, but might have if the weather was nicer!)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aurora Dinner Cruise
Aurora Dinner Cruise
Tromsø

Nothing to see in the dark. Food was unremarkable. People (travelers) were not particularly friendly or encouraged to mingle/get to know each other.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Snowshoeing on Kvaløya Island
Guided Snowshoeing on Kvaløya Island
Norway

We had to go to an alternate location due to bad weather, but the guide was knowledgeable, friendly and put safety first always. It was a good activity to be outside and active.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Bergen with a Local
Explore Bergen with a Local
Bergen

Our guide John was very knowledgeable about the area and walked us everywhere in under 3 hours! Lots of hills! Great way to get oriented in the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Mostraumen Fjord Cruise from Bergen
Mostraumen Fjord Cruise from Bergen
Bergen

Awesome tour and we even had good weather so we got to see the fjords!

Quality of Experience
Guides, Drivers and Staff
Transport
Northern Lights Adventure in Tromsø
Northern Lights Adventure in Tromsø
Tromsø

Due to weather, we had to chase the lights rather than go to the outfitter's home base. Trina (our guide) was great - very enthusiastic and clearly has a lot of experience chasing the auroras. We had to drive to within 20 minutes of the Finland border, which meant a 2+ hour drive in each direction. We didn't get back to hotel until after 2 am, which was about an hour later than expected (and rough since we had an early morning flight to Bergen!)

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo

Our guide Stig was amazing. He shared local and personal stories, history, insights. We toured on one of the coldest days in Oslo in 30 years. Stig brought hand and foot warmers for us and kept us moving so we could get warm!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Anna Grindevoll Strønstad
Anna
Anna Grindevoll Strønstad
Local specialist in Norway | Replied on Jan 25, 2024

Hi Steve,
Thank you so much for the great review! I am so happy to hear you enjoyed your time and had a nice trip to Norway. Sorry to hear the Aurora Dinner Cruise wasn't up to par, but very glad that the other activities were memorable and good!
It was great working with you and planning this trip - it made my travel foot itch (as we say in Norway)! Don't hesitate to reach out if you are ever coming to Norway again :)
All the best,
Anna

Nice Family Tour
Vietnam | Dec 21 - Jan 4, 2024

Carolyn
Carolyn O.
Austin, TX | Reviewed on Jan 13, 2024
Ha was wonderful and very attentive. Overall, our family of four enjoyed our 16 days in Vietnam. Having been to southeast Asia before, I was a bit wary of signing up for a tour. There tends to be a "conveyor belt" quality to the other tours I've been on, and I didn't want to be a part of that again. With this tour, there was a mix of some "conveyor belt" activities (many of the tours), and some we felt were a bit more special (street food tour in Hoi An with John, and Ha Long bay cruise).... Read more

Ha was wonderful and very attentive. Overall, our family of four enjoyed our 16 days in Vietnam. Having been to southeast Asia before, I was a bit wary of signing up for a tour. There tends to be a "conveyor belt" quality to the other tours I've been on, and I didn't want to be a part of that again. With this tour, there was a mix of some "conveyor belt" activities (many of the tours), and some we felt were a bit more special (street food tour in Hoi An with John, and Ha Long bay cruise). The lodging was mostly great, and we appreciated having all of the logistics taken care of. We had a representative pick us up at all the airports, which we didn't really feel was necessary. Just a driver would have been sufficient. Highlights for us included the beach and our resort on Phu Quoc, the hotel in Hoi An, the street food tour and cooking class in Hoi An, and the Ha Long Bay cruise.

Hotel Reviews
La Pandora Cruises
Hai Phong

We really enjoyed our time on the La Pandora Cruise. The staff was wonderful, and the boat was nice. I thought our rooms were comfortable and the bathroom was nice. There was an upper deck for happy hour at night and the dining room was nice. The food was just okay, but there was a lot of it! There were definitely much nicer boats around us, but I thought everything about this boat was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
San Boutique Hotel Hanoi

We only stayed at San Boutique for one night. We stayed at San Premium for the other two. Overall, the staff was wonderful, but the rooms were a bit shabby. The location of San Boutique was good as it is near the lake and walkable to most things.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silkotel Hoi An
Hoi An

We loved our time at Silkhotel. The staff was amazing, and the rooms were very nice. We even used the pool and the gym at the hotel. The breakfast buffet was huge and delicious. And, the location was ideal. Couldn't have been better!

Authenticity & Character
Location
One block from the entrance of old town.
Staff
Cleanliness & Comfort
Aluna Ben Thanh Hotel

Aluna Ben Thanh Hotel was good...not great...not bad. The location to everything in the city was great. The rooms were comfortable enough. The bathrooms were nice. Our only complaint was with the breakfast room, which is quite small and was usually full when we arrived. The food was okay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thanh Kieu Beach resort
Kien Gianh

We loved our time on the beach at Thanh Kieu Beach Resort. We were there for Christmas, and really appreciated the holiday spirit created by the staff. The bungalows were very clean and nice, the breakfast was our favourite, the large beach with chairs and the pool area were great, and all the staff was very friendly. We didn't love the town area that is walkable, but otherwise thought the location was good.

Authenticity & Character
Location
There aren't many good places to walk to.
Staff
Cleanliness & Comfort
Activity Reviews
Dark and Bright Cave - Ha Long Bay (La Pandora)
Dark and Bright Cave - Ha Long Bay (La Pandora)
Vietnam

We woke up very early to get to the cave before all the other boats. In the description of this tour, it shows kayakers going into a cave. As it turns out, that cave has been closed for a number years. So, we just got onto a boat that someone rowed and went through a large tunnel to a type of inlet...then rowed back. It was maybe a one hour excursion and I didn't feel as though we were able to see much. We had a very rushed breakfast before heading out in the morning, so much suggestion is to save breakfast until after the tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ha Long Bay - Lan Ha Bay (La Pandora)
Ha Long Bay - Lan Ha Bay (La Pandora)
Vietnam

We loved kayaking around the bay, and our highlight of our time in Ha Long Bay was swimming. It was beautiful and unique. I think we would have liked it more if there hadn't been 10 other boats doing the exact same thing, but such is the nature of the beast.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Hanoi Half Day City Tour
Morning Hanoi Half Day City Tour
Hanoi

This tour included a tour of the Ho Chi Minh Mausoleum (although the actual Mausoleum was closed) and the Temple of Literature. Dicky, our tour guide, did a good job of relaying a lot of information about what we were seeing. It was nice to have a private tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Hoi An Local Market, Basket Boat, Fishing & Cooking Experience
Hoi An Local Market, Basket Boat, Fishing & Cooking Experience
Hoi An

We started the day at the market, which was fun to see. The basket boat was a total "only for tourists" type of activity, but our kids enjoyed it. "Fishing" was a bit of a stretch. They gave a little stick with a string to the kids to catch crabs. It definitely wasn't a bit part of the overall activity. The definite highlight was the cooking class, which was one of the best we have done in six months of travel. The kids really got to engage in making the food, and everything was delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An Ancient Town Walking & Street Food tour (N)
Hoi An Ancient Town Walking & Street Food tour (N)
Hoi An

We had rain the whole time in Hoi An, but we still enjoyed our time there. John, our tour guide for this tour, was really wonderful. He was so optimistic and accommodating. We walked through old town, and even took a boat ride to release our wish boat. That was all fine, but our favorite part was the street food tour. We went to a few great places, one of which we went to the next night as well.

Quality of Experience
Guides, Drivers and Staff
Transport
Cable Car & 4 islands by speed boat (Joint in tour)
Cable Car & 4 islands by speed boat (Joint in tour)
Phu Quoc

We actually asked to leave this tour early. We were excited for a lot of snorkeling, which is what was described. Instead, after being taken to the pearl factory for the first hour, we were taken to an island where we were told we could swim or have our pictures taken. We decided we would swim, but when we got to the island, the water in the bay was filled with trash. We spent an hour watching our guide take fabricated drone footage of people on the beach. Then we went snorkeling...for 20 minutes. They didn't have any equipment for kids, so my 7 year old, who was VERY excited to go snorkeling, had a leaky mask much of the time because it was too big. We then went to an island with about 60 other boats and hundreds of other tourists to have lunch and again get a fabricated drone video laying on a paddle board...but didn't actually get to do any paddle boarding. We decided the swimming at the beach of our resort was way better than anything we had experienced on the tour and asked to go back.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ho Chi Minh city tour - Cu Chi tunnels  - Joint in tour
Ho Chi Minh city tour - Cu Chi tunnels - Joint in tour
Ho Chi Minh City

This tour wasn't great for our family. We have two kids, 7 & 11, and a 10 hour day was just not something they could do. We stayed for the first half of the tour in town, then the kids and I went back to the hotel while my husband went on the hours long drive to the Cu Chi tunnels. I should have separated the tour into two days to make it better for my children. The Ho Chi Minh tour was good for the adults, but didn't really capture the interest of my children. We were first taken to a post office and a church that was under construction. I'm not really sure what we were supposed to do there. Being with a group is always a little harder with children, and this was no exception.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ha Dinh
Ha
Ha Dinh
Local specialist in Hanoi | Replied on Jan 17, 2024
Dear Carolyn, I hope you are having a good time in another wonderful part of Asia and will have more exciting journey ahead till July with full excitement and happiness!
I really appreciate your time to share your feedback about your recent 16-day holiday through Vietnam. We are delighted to hear that you and your family enjoyed the experience overall, and we appreciate your thoughtful insights.
I am on cloud nine to hear your kind words. Your family and the kids are so wonderful and kind to...
Read more

Dear Carolyn,

I hope you are having a good time in another wonderful part of Asia and will have more exciting journey ahead till July with full excitement and happiness!
I really appreciate your time to share your feedback about your recent 16-day holiday through Vietnam. We are delighted to hear that you and your family enjoyed the experience overall, and we appreciate your thoughtful insights.
I am on cloud nine to hear your kind words. Your family and the kids are so wonderful and kind to us. We are very happy and grateful to meet you.
Your specific mentions of the street food tour in Hoi An with John and the Ha Long Bay cruise as standout experiences are heartening. We strive to offer unique and memorable moments, and it's rewarding to hear that these aspects of the tour resonated with you.
I also understand your concern about the "conveyor belt" experience that can sometimes accompany tours, and we're pleased that our itinerary struck a balance for you.

Once again, thank you for choosing our tour for your Southeast Asia adventure, and we hope that the memories you've made in Vietnam will be cherished for years to come. If you ever decide to explore another destination with us, we would be honored to assist in planning another exceptional journey for you and your family.

Safe travels and warm regards,
Ha Dinh

Bliss in Portugal :-)
Portugal | Jan 5 - Jan 11, 2024

Victoria
Victoria C.
Charlottesville, VA | Reviewed on Jan 13, 2024
This was my second trip using kimkim specialists and it was another great success! Pedro was able to offer lots of great suggestions for tours, sights, and activities, and worked out a great itinerary for our relatively short (6 day) visit. My daughter and I love to eat when we travel, and Pedro booked us two great food tours--one in Lisbon and one in Porto--with two very different guides who each showed us a great time, plus a night of dinner and fado. Our driver, Eric, became our best... Read more

This was my second trip using kimkim specialists and it was another great success! Pedro was able to offer lots of great suggestions for tours, sights, and activities, and worked out a great itinerary for our relatively short (6 day) visit. My daughter and I love to eat when we travel, and Pedro booked us two great food tours--one in Lisbon and one in Porto--with two very different guides who each showed us a great time, plus a night of dinner and fado. Our driver, Eric, became our best friend in Portugal while he carried us all over the coast and showed us a handful of beautiful little towns in between our two big-city destinations. We stayed in three gorgeous hotels, each outstanding in different ways, and basically just spent 6 beautiful days eating and walking and seeing amazing things, and generally having a fantastic time. One of my favorite things about using kimkim specialists is being able to communicate with them in real time while I travel; Pedro was super communicative, checking in daily to make sure we had everything we needed and knew what was coming next; he was able to get our first hotel room ready for us when we arrived, even though we were hours ahead of check-in time--that was fabulous--and even sent over a wonderful welcome package of Portuguese treats to our hotel. I could not have been happier with our experience and will certainly use kimkim again.

Hotel Review
PortoBay Liberdade
Lisbon

My daughter and I loved this hotel *so much.* Our first stop in Portugal, we were immediately delighted to find that our suite was ready at 10 a.m. when we arrived from the airport. The suite had two full baths, an enormous walk-in closet, large and comfortable living room with plenty of seating, a bedroom, and a terrace with seating: we could hardly believe our eyes 😂😂 We had two small complaints about the room, which were the lights and the temperature controls, neither of which we could figure out--the lights in particular BAFFLED us, I'd turn them on in the living room and they'd go out on my daughter in the bedroom, or vice versa--but honestly, we could've called for help if we'd really wanted to lol. The room itself was quiet, super comfortable, full of the little touches that make or break a hotel room for me: great in-room coffee service, quality products in the bathroom, a throw blanket on the couch. The lights were confusing, but there were plenty of them, which I appreciate--so many hotel rooms are dark--and the showers were fantastic. When I blew a fuse trying to plug my heating pad into the bedside outlet, reception had someone up to our room in minutes so we didn't have to sit around in the dark 😂 My daughter and I also spent a fair amount of time in the hotel bar, where we had one great dinner and several excellent drinks (try the Portuguese gins!). Our bartender, Rodrigo, was super helpful and attentive; when he heard we were headed to Porto next, he made us a list of attractions, shops, and bars to visit--that's how we learned about the Royal Cocktail Club, a fun discovery! The PortoBay Liberdade is centrally located, within easy walking distance of many Lisbon sights and destinations, and our experience there was outstanding. Cannot wait to visit again.

Location
Practically everything is walkable from here, including the metro.
Staff
Rodrigo the bartender! Housekeeping also does a great job.
Cleanliness & Comfort
Great bed and loved the big seating area so we didn't have to work in bed. Bathrooms were super clean and well equipped.
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jan 13, 2024

Hello Victoria,
What a lovely and detailed feedback!!
I am super happy to know you had an amazing time with your daughter during your time in Portugal.
Also, quite happy to hear you appreciate our daily checkups :)
Obrigado,
Your Friend in Portugal - Pedro

Fantastic trip to NZ! Highlights were Hobbito...
New Zealand | Dec 26 - Jan 6, 2024

R
Rahul M.
Los Angeles, CA | Reviewed on Jan 13, 2024

Fantastic trip to NZ! Highlights were Hobbiton, Milford Sound, the trans alpine train. Fantastic experience booking with KimKim.

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jan 15, 2024

G'day Rahul,

Thank you so much for taking the time to write a review. I'm so happy to hear you had a wonderful experience with us. Let reach out to me if you plan on traveling to Australia or anywhere in the South Pacific.

Kind Regards,
Paula

We had an amazing experience for our Greece trip
Greece | Jan 2 - Jan 11, 2024

L
Linda C.
Newark, NJ | Reviewed on Jan 12, 2024
We had an amazing experience for our Greece trip. Ina did a great job of arranging our trip that meet our goals. The kimkim team was approachable and responsive all the time. Local agents and service outstanding. Thank you Ina and KimKim team! Read more

We had an amazing experience for our Greece trip. Ina did a great job of arranging our trip that meet our goals. The kimkim team was approachable and responsive all the time. Local agents and service outstanding. Thank you Ina and KimKim team!

Activity Reviews
Private Cape Sounion Driving tour
Private Cape Sounion Driving tour
Greece

Overall a nice tour. Very good highlights. The itinerary was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Epidaurus Guided Tour
Private Epidaurus Guided Tour
Greece

Good trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Cooking Class in Nafplio
Private Cooking Class in Nafplio
Nafplio

This was one of the best experience during the Greece trip. We had an amazing incredible time with the chef and his wife. Enjoyed the cooking class, dinner, and wine. We kept sharing this experience with our friends. Couldn’t be better.

Quality of Experience
Food
Guides, Drivers and Staff
Acropolis of Mycenae Guided Tour 
Acropolis of Mycenae Guided Tour 
Greece

The tour guide was knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Local Meal in Nafplio
Local Meal in Nafplio
Greece

Good food.

Quality of Experience
Food
Guides, Drivers and Staff
Local transfer in Nafplio
Nafplio

The drivers were very friendly and on time.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Acropolis Museum Visit
Private Acropolis Museum Visit
Athens

We love our tour guide. She is super knowledgeable and helpful. We learned a lot during the tour. Very impressed!

Quality of Experience
Amazing
Guides, Drivers and Staff
We love our guide!
Day Trip to Meteora by bus
Day Trip to Meteora by bus
Athens

It was an amazing trip that got us very excited

Quality of Experience
Guides, Drivers and Staff
Transport
There unfortunately was a family with one year old baby sitting behind us on the bus who kept crying and kicking out seats. The parents didn’t do anything.
Private Delphi Day-trip
Private Delphi Day-trip
Athens

The driver came early to ensure we are on time for the tour. Very good communication.

Quality of Experience
Food
We love the olive tasting and lunch. Best meal we had during this trip
Guides, Drivers and Staff
Transport
Acropolis & Flavors of Athens
Acropolis & Flavors of Athens
Athens

We enjoyed this tour very much. We had a. Amazing tour guide who was extremely knowledgeable and professional. Love the experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ina Gaydarova (deactivated)
Ina
Ina Gaydarova (deactivated)
Local specialist in Athens, Greece | Replied on Jan 15, 2024

Dear Linda,

Thank you so much for your feedback. I am very happy you and your daughter enjoyed the historical highlights of Mainland Greece, had fun interacting with the locals and tasted some delicious meals. Greece is a country full of diversity and not many people get to experience it during the winter season. It was a great pleasure creating beautiful memories for you and your daughter and I would love to do that again in the future if you decide to visit the country on a summer holiday around the islands for some swimming, island hopping, or relaxing.

Happy travels!
Ina

Excellent service
Portugal | Dec 28 - Jan 5, 2024

S
Savita B.
Maple Shade, NJ | Reviewed on Jan 12, 2024
Joao is excellent. He goes above and beyond to help coordinate all your activities . The tour guides and drivers were amazing. All the activities that he helped choose were great. I can’t recommend him enough. We especially enjoyed our tour guide, Elsa in Lisbon. There were some changes I made right before the trip and even one we canceled the day of and he worked with us. You can’t go wrong using their service. Read more

Joao is excellent. He goes above and beyond to help coordinate all your activities . The tour guides and drivers were amazing. All the activities that he helped choose were great. I can’t recommend him enough. We especially enjoyed our tour guide, Elsa in Lisbon. There were some changes I made right before the trip and even one we canceled the day of and he worked with us. You can’t go wrong using their service.

Hotel Reviews
MouraSuites Hotel
Largo da Porta de Moura, 7000-647 Évora, Portugal

Really lovely hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Albar - Le Monumental Palace
Porto

That was a wonderful hotel. Service and location are great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
The Flavors of Port Wine - Sip & Discover
The Flavors of Port Wine - Sip & Discover
Porto

Our tour guide was Anna period. This tasting activity was great.

Quality of Experience
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jan 12, 2024

Hello Savita,
Super happy to know you are feeling better today!
Thank you so much for your kind words - they mean a lot!!
It was wonderful to have your family here. I really hope Portugal remains on your memories for a long time.
Muito Obrigado!!
Your friend in Portugal - João

Egypt is only a one time visit country. The country is good and rich in history. The people aren't honest and not at all trust worthy.
Egypt | Dec 23 - Jan 1, 2024

Rohan
Rohan P.
India | Reviewed on Jan 12, 2024
To sum it up, the itinerary was planned and executed as per our requirements. However, we would have appreciated it if the driver's name and contact details were shared in advance ie a day before travel as it did cause us last-minute panic situations twice. Also, the lunch buffet given to us at Cairo on 24th Dec 2023 was not good. My 11-year-old daughter got Egyptian diarrhea from that food and she suffered for 2 days after that. Please make sure to get off that restaurant from the list of... Read more

To sum it up, the itinerary was planned and executed as per our requirements. However, we would have appreciated it if the driver's name and contact details were shared in advance ie a day before travel as it did cause us last-minute panic situations twice. Also, the lunch buffet given to us at Cairo on 24th Dec 2023 was not good. My 11-year-old daughter got Egyptian diarrhea from that food and she suffered for 2 days after that. Please make sure to get off that restaurant from the list of Sun Pyramids Tours and Kim Kim.

Furthermore, on our second last day in Cairo, the guide given to us by Sun Pyramids Tours via Kim Kim named Mohamed who picked us up from Cairo Airport on 31st Dec 2023 and took us to the market on 31st Dec 2023 urged us to do an Islamic architecture tour next day ie on 1st Jan 2024. He committed to us that he will come next day. But he didn't turn up next day as he claimed he was very good in it. We paid an additional 70 USD upfront to Sun Pyramids Tours and they had said that everything is included. However, this Mohamed switched his phone off next day and didnt even have the courtesy to tell us that he isn't coming. And everything went haywire the next day. First of all, the alternative guide sent by Sun Pymrids Tours was hopeless and useless in all aspects. I forgot his name unfortunately. He arranged a car in which neither of our luggage would fit. Sun Pyramids Tours very well knew its our check out so we would be having bags as we were going to check out and do sightseeing and head off to Cairo airport directly. This was already mentioned. The new guide was useless in all aspects. He did not know the places of interest we visited that day. He was not giving any information. He was not at all interactive. Really a hopeless guide ive ever come acrosd in my life. Also, we were not told that we would have to buy the tickets separately and the add-on price we paid did not include that. This all left a very bad taste regarding the people of Egypt, the country of Egypt, Sun Pyramids Tours, and also Kim Kim as we felt we were cheated. This is not Kim Kim's fault as we did the last day sightseeing directly from Sun Pyramids Tours. The guides and drivers kept on asking for tips. It was very irritating. I would however request Kim Kim to kindly review Sun Pyramids Tours properly before giving them any more work from hereon.

Activity Review
Pyramids and Cairo Sightseeing
Pyramids and Cairo Sightseeing
Cairo

Our guide Saeed was excellent.

Quality of Experience
Food
My daughter got diarrhea due to the lunch buffet organised by Sun Pyramids tours on 24th Dec 2024
Guides, Drivers and Staff
Transport
Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Apr 18, 2024

Thanks for sharing your feedback with me, your note about the restaurant is well received and communicated with the restaurant and we will stop dealing with this restaurant in the future.
We investigated your complaint about the representative and found that he offered you the tour without a guide to reduce the cost.

Kim Kim Scandinavia excellence
Norway | Dec 7 - Jan 11, 2024

Marie-Claire
Marie-Claire C.
Australia | Reviewed on Jan 12, 2024
Thank you Meree and Fenne and Julia. Your care and attention in preparing our 6 week trip around Scandinavia, Tallin, Finland and Iceland has been exemplary. We’ve experienced countless ‘pinch-me’ moments and have loved every minute. We would love to return to continue the adventure and will definitely travel with Kim Kim again. Thank you!!! Marie-Claire, Jeff and family Read more

Thank you Meree and Fenne and Julia. Your care and attention in preparing our 6 week trip around Scandinavia, Tallin, Finland and Iceland has been exemplary. We’ve experienced countless ‘pinch-me’ moments and have loved every minute. We would love to return to continue the adventure and will definitely travel with Kim Kim again. Thank you!!! Marie-Claire, Jeff and family

Hotel Reviews
Radisson Blu Seaside Hotel
Helsinki

The staff here are wonderful. Great to chat with them!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Copenhagen
København

LOVED the breakfast room - chic and stylish- and the breakfast was excellent too

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bristol
Oslo

Beautiful hotel - elegant, luxurious yesteryear vibes in architecture and decor complimented by excellent service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tour to Katla Ice Cave
Tour to Katla Ice Cave
Norway

The highlight of my northern adventures. A surreal experience walking over giant “pillows” of crystal clear ice. Otherworldly

Quality of Experience
Guides, Drivers and Staff
Transport
Guided City Tour in Tallinn
Guided City Tour in Tallinn
Tallinn

Wonderful tour around Tallin - not just the charming old town. Jana our guide was knowledgeable and fun

Quality of Experience
Guides, Drivers and Staff
Transport
Private guided Stockholm tour + Vasa and Abba Museum
Private guided Stockholm tour + Vasa and Abba Museum
Stockholm

A must do to understand the history and layout of the city. Our guide was lovely.

Quality of Experience
Guides, Drivers and Staff
Transport
Polar Night Dog Sledding
Polar Night Dog Sledding
Svalbard

AMAZING. Interacting with the dogs was an incredible experience for my family who have limited experience with dogs

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Merée Ruzits

https://www.kimkim.com/assets/rating_star-146d3aedbbf3c3bf3aed0015b7516829d024ce17ed9e7cfbbdd6ef4065cebfef.svg
Vietnam | Dec 21 - Jan 11, 2024

Lori
Lori G.
Palm Desert, CA | Reviewed on Jan 12, 2024
Overall we are very pleased with the tour guides and the local specialist, Camellia. This was our honeymoon trip and the coordinators, tour guides and hotel staff went out of their way to make sure our room was nicely made up. Most hotels had rose petals on the bed. At 3 hotels provided cake, a special message, balloons or a special honeymoon drink. It was really lovely. The tour guides, and coordinators, Camellia and Thuy were extremely responsive during our trip. Any question we had... Read more

Overall we are very pleased with the tour guides and the local specialist, Camellia. This was our honeymoon trip and the coordinators, tour guides and hotel staff went out of their way to make sure our room was nicely made up. Most hotels had rose petals on the bed. At 3 hotels provided cake, a special message, balloons or a special honeymoon drink. It was really lovely. The tour guides, and coordinators, Camellia and Thuy were extremely responsive during our trip. Any question we had they were quick to respond. We had several guides throughout the trip as we visited many places. Not only were the guides great but the drivers were also wonderful and helpful. From Mr Hiep and Mr Hi, to Ms Trang, Mr Giang, Mr. Lam and Mr. Phanh, Mr Kakada, all are great and knowledgeable about the places we visited.

Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Jan 27, 2024
Dear Lori, I was absolutely thrilled to read about your unforgettable honeymoon in Vietnam, and I'm so happy that I could play a small role in making it so special! Your feedback is more than just appreciated; it's invaluable fuel for us to keep refining our services and crafting amazing experiences for future couples. You entrusting us with such a momentous trip like your honeymoon speaks volumes about your trust, and we're deeply honored that you'll be returning to KimKim for your next... Read more

Dear Lori,

I was absolutely thrilled to read about your unforgettable honeymoon in Vietnam, and I'm so happy that I could play a small role in making it so special!

Your feedback is more than just appreciated; it's invaluable fuel for us to keep refining our services and crafting amazing experiences for future couples. You entrusting us with such a momentous trip like your honeymoon speaks volumes about your trust, and we're deeply honored that you'll be returning to KimKim for your next adventure.

My very best wishes from Vietnam, and may your love story continue to blossom with countless more memories to cherish!

Best regards,
Camellia

Amazing trip with Kimkim and Mohamed
Egypt | Dec 22 - Dec 31, 2023

Shweta
Shweta K.
India | Reviewed on Jan 12, 2024
We had a very well planned trip with Kimkim and specially our local trip specialist, Mohamed. He patiently worked with us to customize the trip according to our needs and was available on call or message whenever we needed. He put together a great itinerary that included Cairo, Luxor, Aswan, Abu Simbel and Sharm el Sheikh. The guides he arranged for us in all of these places were also very good and knowledgeable, which made the experience richer. We had a minor issue with flights which also... Read more

We had a very well planned trip with Kimkim and specially our local trip specialist, Mohamed. He patiently worked with us to customize the trip according to our needs and was available on call or message whenever we needed. He put together a great itinerary that included Cairo, Luxor, Aswan, Abu Simbel and Sharm el Sheikh. The guides he arranged for us in all of these places were also very good and knowledgeable, which made the experience richer. We had a minor issue with flights which also was sorted out eventually. Definitely a trip that will stay as a cherished memory, Egypt is a wonderland. Thanks to Mohamed, Sun Pyramids team and Kimkim for making it a great experience!

Activity Reviews
Mount Sinai & St.catherine Monastery Group tour
Mount Sinai & St.catherine Monastery Group tour
Sharm el-Sheikh

A difficult trek, but well worth it. The sunrise views from the top of the hill are stunning, and make the hike up worthwhile.

Quality of Experience
Guides, Drivers and Staff
Transport
Trip Hot Air Balloon Ride in Luxor, Egypt
Trip Hot Air Balloon Ride in Luxor, Egypt
Luxor

An early morning balloon ride that lasts for about 45min - 1 hour. It was amazing to watch the Valley of Kings and the temple from above. Totally recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Trip to Pyramids, Memphis, and Sakkara with riding a camel
Trip to Pyramids, Memphis, and Sakkara with riding a camel
Egypt
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Kom Ombo  and EdfuTemples
Kom Ombo and EdfuTemples
Aswan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Check out and Tour to The East & West Bank of the Nile
Check out and Tour to The East & West Bank of the Nile
Luxor

The best day of the entire trip for us. Luxor is breathtaking, and the only thing that was a negative was that we just had one day to spend here. Our guide Ahmed Ameen, was the best guide of the entire trip. He made the day what it was with his knowledge, patience and wit. Starting with Valley of Kings and Hatshepsut temple to the beautiful Karnak and Luxor temples, this was easily the busiest and the best day of our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Abu Simbel Temple
Abu Simbel Temple
Aswan

An outstanding experience and so worth the 3 hour drive from Aswan. Our guide in Abu Simbel was extremely knowledgeable and patiently explained the history and significance of the temple along with the key things to look for, since guides are not allowed inside. He was amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to High Dam, Philae Temple, and Obelisk
Tour to High Dam, Philae Temple, and Obelisk
Aswan

Aswan Dam was interesting, and Philae temple was outstanding and so worth it! Unfinished Obelisk was okay

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to Egyptian Museum, Citadel, and Coptic Cairo
Tour to Egyptian Museum, Citadel, and Coptic Cairo
Cairo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Apr 17, 2024

Thank you so much for your glowing review! We're thrilled to hear about your positive experience as a traveler. Your feedback means the world to us and serves as motivation to keep striving for excellence. Safe travels, and we look forward to welcoming you back soon!

Overall, my experience in Morocco was an adve...
Morocco | Dec 22 - Jan 1, 2024

S
Susan E.
San Jose, CA | Reviewed on Jan 11, 2024
Overall, my experience in Morocco was an adventurous blend of culture, food, and nature. My driver, Brahim, was exceptional and went out of his way to ensure our comfort. The tours to the Imperial City and Medina of Fez, and the old souk and Old City Medina in Marrakesh were filled with fascinating insights, thanks to our knowledgeable guides. The evening food tour in Marrakesh was a culinary delight, and the day trip to Ourika Valley with a waterfall hike was a refreshing experience, despite... Read more

Overall, my experience in Morocco was an adventurous blend of culture, food, and nature. My driver, Brahim, was exceptional and went out of his way to ensure our comfort. The tours to the Imperial City and Medina of Fez, and the old souk and Old City Medina in Marrakesh were filled with fascinating insights, thanks to our knowledgeable guides. The evening food tour in Marrakesh was a culinary delight, and the day trip to Ourika Valley with a waterfall hike was a refreshing experience, despite the drive being longer than expected. Regarding accommodations, Dar Meziana in Chefchaouen was my favourite, providing a true cultural experience. However, stays at The View Hotel and Pestana CR7 left a lot to be desired due to poor customer service. Despite a few hiccups, I enjoyed my trip and appreciated the detailed itinerary provided by Kimkim.

Hotel Reviews
Pestana CR7 Marrakech
Marrakesh

Our stay at Pestana CR7 was not good. The customer service was poor. We had issues with room temperature and a non-consensual donation policy at checkout. Despite its beautiful appearance, it wasn't worth the experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Palais Nazha Fes
Fes

The stay at Riad Palais Nazha in Fes was decent. It wasn't a hotel but still nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Meziana
Chefchaouene

We loved staying at Dar Meziana in Chefchaouen. The riad was lovely and we truly enjoyed the cultural experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The View Hotel
Rabat

Unfortunately, our stay at The View Hotel was not pleasant. They did not have our reservations and getting the rooms and keys was a hassle. The hotel didn't live up to its reputation.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip to Ourika Valley: Hike to a Waterfall
Day Trip to Ourika Valley: Hike to a Waterfall
Morocco

The day trip to Ourika Valley was great. The waterfall hike was beautiful but the drive was longer than expected. However, the overall experience was enjoyable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Evening Food Tour in Marrakesh
Evening Food Tour in Marrakesh
Marrakesh

The evening food tour in Marrakesh was fantastic. Our tour guide, Achmad, was funny and made the experience enjoyable. The food was delicious and it was one of the best meals of the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring the Medina and Historical Sites Of Marrakesh
Exploring the Medina and Historical Sites Of Marrakesh
Marrakesh

The tour guide we had for the old souk and the Old City Medina in Marrakesh was amazing. He was very knowledgeable and made the tour very engaging and enjoyable

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring the Imperial City and Medieval Medina of Fes
Exploring the Imperial City and Medieval Medina of Fes
Fes

I had a great time exploring the Imperial City and the Medina of Fez. The tour guide was very informative and answered all our detailed questions. It was a truly immersive cultural experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco, New York, Spain | Replied on Jan 14, 2024
Dear Susan, Louis has the absolute pleasure of assisting you in planning your Morocco adventure, and he is thrilled to hear that your experience was an adventurous blend of culture, food, and nature. Your kind words about Brahim's exceptional service and the insightful tours provided by our guides truly warm our hearts. I'm delighted that you found the evening food tour in Marrakesh and the day trip to Ourika Valley to be delightful experiences, despite the longer drive. Morocco has so much... Read more

Dear Susan, Louis has the absolute pleasure of assisting you in planning your Morocco adventure, and he is thrilled to hear that your experience was an adventurous blend of culture, food, and nature. Your kind words about Brahim's exceptional service and the insightful tours provided by our guides truly warm our hearts. I'm delighted that you found the evening food tour in Marrakesh and the day trip to Ourika Valley to be delightful experiences, despite the longer drive. Morocco has so much to offer, and I'm glad we could help you explore its diverse facets. Your feedback on accommodations is invaluable, and I'm sorry to hear about the challenges faced at The View Hotel and Pestana CR7. Rest assured, your comments will be shared with our partners to ensure improvements are made. Thank you for entrusting MOBT Global and KimKim with your travel plans, and we sincerely appreciate your detailed review. Should your future adventures bring you back to Morocco or any other destination, we would be honored to assist you once again. Safe travels and best wishes!!

Costa Rica: Monteverde and Manuel Antonio
Costa Rica | Dec 29 - Jan 4, 2024

Christopher
Christopher A.
Spain | Reviewed on Jan 11, 2024
This was a 6 night trip to Costa Rica. Due to the limited time available I was very grateful for Adam's advice to concentrate on 2 areas... Monteverde and Manuel Antonio.
The Ocotea boutique hotel in Monteverde recommended by Adam was amazing and the excursions in Monteverde were of very good quality.
The Shana Beach hotel in Manuel Antonio was quite disappointing but I guess I was comparing it to the great experience I had with the hotel in Montverde. The excursion to the National Park was...
Read more

This was a 6 night trip to Costa Rica. Due to the limited time available I was very grateful for Adam's advice to concentrate on 2 areas... Monteverde and Manuel Antonio.
The Ocotea boutique hotel in Monteverde recommended by Adam was amazing and the excursions in Monteverde were of very good quality.
The Shana Beach hotel in Manuel Antonio was quite disappointing but I guess I was comparing it to the great experience I had with the hotel in Montverde. The excursion to the National Park was quite disappointing... too many tour groups there... due to the peak time of year! The surfing class was excellent and I really enjoyed Manuel Antonio beach and the beautiful sunsets.
Generally the trip was well organised and I am very happy with the support given by KimKim

Hotel Reviews
Shana by the Beach Resort
Manuel Antonio

Quite disappointing. For the price paid, even though it was high season I would expect a lot more.

Authenticity & Character
Basically it needs an complete uplift and renovation
Location
Staff
The staff are very attentive and helpful
Cleanliness & Comfort
No problem with the cleanliness but the rooms and the swimming pool area could do with a complete renovation
Ocotea Boutique Hotel
Santa Elena

Truly amazing.

Authenticity & Character
Location
Staff
The staff really made me feel at home.
Cleanliness & Comfort
Park Inn San José by Radisson
San José

Perfect for a one night stay

Activity Reviews
Manuel Antonio National Park Nature Hike
Manuel Antonio National Park Nature Hike
Manuel Antonio

Disappointing compared to the guided hikes I did in Monteverde

Eternal Rainforest Night Walk
Eternal Rainforest Night Walk
Monteverde
Surf Lesson in Manuel Antonio
Surf Lesson in Manuel Antonio
Manuel Antonio
Santa Elena Cloud Forest Reserve Guided Hike
Santa Elena Cloud Forest Reserve Guided Hike
Monteverde
Hanging Bridges Adventure
Hanging Bridges Adventure
Monteverde
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Jan 12, 2024

Hi Chris,

It is so great to hear from you and it was a pleasure planning your adventure in Costa Rica! I'm glad to hear you had an enjoyable experience despite the busyness of the peak holiday travel season.

Monteverde is one of my favorite locations in Costa Rica and I am glad you liked it too! It was nice to see you loved your stay at Ocotea Boutique Hotel, as I have also enjoyed my time at this family-owned business! :)

Thank you for your feedback. It is helpful in curating our tailor-made trips for each traveler! We look forward to helping you plan your next trip.

Best,
Adam

Amazing trip to the Galapagos, highly recommend!
Galapagos Islands | Jan 2 - Jan 9, 2024

K
Katherine A.
Harrison, NJ | Reviewed on Jan 11, 2024
Our experience with KimKim was phenomenal. Out trip planner Alvaro made sure every detail was to our liking prior to our departure. He was always very responsive during the planning phase and even set up some surprises for us since we were celebrating a milestone birthday. One at our destination our contact Belén was also very responsive, checking on us, providing us details for upcoming days, and answering all of our questions. Every excursion was top quality and all of our guides - Edwin,... Read more

Our experience with KimKim was phenomenal. Out trip planner Alvaro made sure every detail was to our liking prior to our departure. He was always very responsive during the planning phase and even set up some surprises for us since we were celebrating a milestone birthday. One at our destination our contact Belén was also very responsive, checking on us, providing us details for upcoming days, and answering all of our questions. Every excursion was top quality and all of our guides - Edwin, Candi, Rita, Zambo, Darwin, Javier, and Julio - were excellent and so friendly. Highly recommend!

Hotel Reviews
Albemarle
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Palm Hotel Galapagos - Curio Collection by Hilton
Santa Cruz
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Bay Tour in Santa Cruz
Afternoon Bay Tour in Santa Cruz
Puerto Ayora
Quality of Experience
Guides, Drivers and Staff
Transport
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Isabela Island's Treasures: Exploring the Breeding Center & Wetlands
Isabela Island's Treasures: Exploring the Breeding Center & Wetlands
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking the Sierra Negra  Volcano
Hiking the Sierra Negra Volcano
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Jan 14, 2024

Hello Katherine and Michael,

Wow! Thanks a lot for your kind words and your beautiful review, from all the team it was a pleasure making Michael's Birthday a special moment on the Galapagos Island. I am happy that both enjoy it!

Our best wishes to both of you and If you travel again to South America don't hesitate to reach out to us, again!

Best,
Alvaro

Incredible trip with incredible service!
Patagonia | Dec 31 - Jan 6, 2024

Ryan
Ryan P.
Newark, NJ | Reviewed on Jan 11, 2024
Flor and the entire KimKim operations team made our whole trip on the W trek seamless and easy. All accommodations were set in place the second we said yes to the package. We stayed in very nice premium camping, had our meals all scheduled, and transfer to and from all areas of Puerto Natales before and after the trip. We were able to experience all of the beauty and majesty of Patagonia worry free thanks to the hard work of the KimKim team! Read more

Flor and the entire KimKim operations team made our whole trip on the W trek seamless and easy. All accommodations were set in place the second we said yes to the package. We stayed in very nice premium camping, had our meals all scheduled, and transfer to and from all areas of Puerto Natales before and after the trip. We were able to experience all of the beauty and majesty of Patagonia worry free thanks to the hard work of the KimKim team!

Hotel Reviews
W Trek Accommodation en Route (shared refuge)
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NOI Indigo Patagonia
Puerto Natales

Indio was a very swanky and beautiful hotel that was the perfect place for us to put our feet up after the W trek. It was centrally located with great service and a GREAT breakfast spread in the morning before our flight out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Big Sur
Puerto Natales

Hotel Big Sur was a great place to stay prior to our trip. Simple, elegant rooms and amazing service from the front desk. They also held our extra items for our time on the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Jan 11, 2024

Dear Ryan and Abi,

Wow, thank you so much for your review! It was wonderful planning the W trek in Torres del Paine with both of you. I'm thrilled that you enjoyed it! :)

Both my team and I want to extend our best wishes and hope you have many more fantastic travels. We look forward to the possibility of welcoming you back to South America again! 💕💕

All the best,
Flor 🌻

Our tour guides Tao and Ying were absolutely ...
Thailand | Dec 28 - Jan 9, 2024

S
Suprema M.
Danville, CA | Reviewed on Jan 11, 2024
Our tour guides Tao and Ying were absolutely wonderful and knowledgeable! Every where we went they explained and answered all of our questions regarding their beautiful country. Not only that, we were treated with so much warmth from them. I was very happy with all the hotels, food, excursions and would love for your company to book all our travels in the near future! Thank you for all you’ve done. Read more

Our tour guides Tao and Ying were absolutely wonderful and knowledgeable! Every where we went they explained and answered all of our questions regarding their beautiful country. Not only that, we were treated with so much warmth from them. I was very happy with all the hotels, food, excursions and would love for your company to book all our travels in the near future! Thank you for all you’ve done.

Hotel Reviews
Amaranth Suvarnabhumi Hotel

This hotel was my least favorite! It didn’t give a great vibe and was not as comforting as the other hotels!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amari Vogue Krabi

This hotel was my ultimate favorite! Not only it’s a beautiful hotel but it has its own beach setting! The view was breathtaking, food was delicious and the staff was wonderful and friendly! The rooms were large and comfortable! This is the hotel I would definitely stay again!

Authenticity & Character
This hotel was beautiful and very comfortable
Location
It’s private and very serene.
Staff
Staff was very friendly and kind!
Cleanliness & Comfort
The whole hotel was very clean!
Na Nirand Romantic Boutique Resort

This hotel was lovely and quaint! It was very close to the Night markets and to all restaurants. The staff was wonderful and sweet, always acknowledging us and the best part was how they celebrated New Years! The food was delicious and the band was wonderful. They really know how to celebrate!!

Authenticity & Character
A very quaint hotel! Very peaceful and serene!
Location
Close to everything!
Staff
Staff was amazing and always smiling when we encountered them!
Cleanliness & Comfort
The rooms and the hotel was always clean.
Lancaster Bangkok Hotel
Bankok

This was a beautiful hotel! Exceptional food and great staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Jan 16, 2024
Dear Suprema, Greetings from Kelly. Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our tour guides Tao and Ying. It's wonderful to know that they provided you with insightful information and warmth throughout your journey, making your exploration of our beautiful country enjoyable. We're also delighted that you were satisfied with the hotels, food, and excursions. Your positive feedback means a lot to us, and we look forward to the... Read more

Dear Suprema,

Greetings from Kelly.

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our tour guides Tao and Ying. It's wonderful to know that they provided you with insightful information and warmth throughout your journey, making your exploration of our beautiful country enjoyable.

We're also delighted that you were satisfied with the hotels, food, and excursions. Your positive feedback means a lot to us, and we look forward to the possibility of booking your future travels. If there's anything specific you'd like for your next trip or any special preferences, please let us know. We're here to make your future travels just as memorable.

Once again, thank you for choosing our services, and we can't wait to assist you with your future travel plans!

Best regards,
Kelly

Amazing 2 weeks in New Zealand thanks to Kimkim's Itinerary
New Zealand | Dec 27 - Jan 4, 2024

Burcu
Burcu D.
Japan | Reviewed on Jan 11, 2024
When we booked our flights to New Zealand, we had no idea where to start with planning the itinerary. After filling out the form on Kimkim, I received an itinerary suggestion in a very short time. We wanted to make some changes with the initial suggestion. Here Paula gave us a very good guidance and service. She was quick on her responses, very friendly and very helpful. We had a small hiccup during our journey (one tour was not available - but this can happen anywhere) , but except that... Read more

When we booked our flights to New Zealand, we had no idea where to start with planning the itinerary. After filling out the form on Kimkim, I received an itinerary suggestion in a very short time. We wanted to make some changes with the initial suggestion. Here Paula gave us a very good guidance and service. She was quick on her responses, very friendly and very helpful. We had a small hiccup during our journey (one tour was not available - but this can happen anywhere) , but except that everything went smoothly. The transportations were punctual, the tours were amazing, the guides were very friendly and helpful. We had a memorable journey around New Zealand which was organized perfectly in a short time thanks to Kimkim. I strongly suggest using Kimkim especially if you have a trip planned with several different destinations, tours and transfers. Already thinking about our next trip :)

Hotel Reviews
Sudima Lake Rotorua
Rotorua
Authenticity & Character
I think it does not have a particular character, it was like a regular hotel.
Location
Because it is very close to the Rotorua Lake, the sulphur smell coming from the lake is very prominent.
Staff
The staff were very friendly and helpful.
Cleanliness & Comfort
Our room window could not be closed fully and we also could not turn the AC off.
Scenic Hotel Cotswold
Christchurch

This is a beautiful hotel with English architecture. The room was very comfortable and clean, the bed was ver comfortable. Only issue was that it has a very small pool and it was not functional when we were there. But as an alternative they allowed us to use the pool from a neighboring hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
TE Puia:  Te Ra (Day Pass) Guided tour (90 minutes)
TE Puia: Te Ra (Day Pass) Guided tour (90 minutes)
Rotorua
Quality of Experience
Guides, Drivers and Staff
Our driver did not explain the pick up time and procedure for the return so it was a bit confusing.
Transport
Full Day Hobbiton & Waitomo Caves ( Rotorua)
Full Day Hobbiton & Waitomo Caves ( Rotorua)
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Rotorua
Welcome to Rotorua
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Arthurs Pass with Train
Full Day Arthurs Pass with Train
Christchurch

This tour was amazing with great landscape. Our tour guide was very nice.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Willowbank Wildlife Reserve Reserve Entry & Guided Kiwi Tour
Willowbank Wildlife Reserve Reserve Entry & Guided Kiwi Tour
Christchurch
Milford Sound Fly/Nature Cruise/Fly (Shared Activity)
Milford Sound Fly/Nature Cruise/Fly (Shared Activity)
Queenstown (NZ)

This trip was amazing. So beautiful landscape!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jan 11, 2024

Thank you so much for taking the time and writing a review, Burcu. I really appreciate it! I'm so happy to hear that you had a wonderful experience with us, and I look forward to planning your next vacation.

Kind Regards,
Paula

What a Trip!
Chile | Dec 26 - Jan 3, 2024

Ming
Ming C.
Spring Valley, NV | Reviewed on Jan 11, 2024
Jesse helped us planned Chile and Bolivia trip. In Chile, we went to Atacama Desert and Easter Island. As for Bolivia, we only had time for Uyuni Salt Flat. Read more

Jesse helped us planned Chile and Bolivia trip. In Chile, we went to Atacama Desert and Easter Island. As for Bolivia, we only had time for Uyuni Salt Flat.

Hotel Reviews
Nuevo Amanecer
Uyuni
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mallku Villa Mar Hostel
Uyuni

We didn’t stay at this place. The 3rd night was the same place as the first night. Terrible.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cordillera Refuge
Uyuni

Villa Mar was our first hostel in Uyuni. This hostel didn’t provide toilet papers, soap and bath towels. Meals like spaghetti didn’t taste good at all . The 2 ladies in the kitchen were not friendly. I wish the names of the hostels were listed in our itinerary and not just Cordillera Rufuge. We would have requested for a different hostel or hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Don Raul
San Pedro de Atacama

This is a very nice hotel. The front desk people were extremely helpful. This hotel is walking distance to restaurants and shopping places.

Authenticity & Character
You can refill your water bottle at the restaurant.
Location
Close to restaurants, supermarket, and shopping places
Staff
Very helpful
Cleanliness & Comfort
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 11, 2024

Hi Ming,

I'm glad you liked the accommodation in San Pedro 😊 Thank you for the feedback in regards to Uyuni! I hope you still enjoyed the sight-seeing and excursions during your adventure.

All the best in your future travels,
Jesse

Vietnam 2024
Vietnam | Dec 28 - Jan 9, 2024

N
Nikhil J.
Germany | Reviewed on Jan 11, 2024
Our entire journey from the north to south was well organized. We had Mr Hiệp as our guide during our days in the north, Mr. Nguyen in the central part for Hue, Kevin in Hoi An and Ms. Sara in the southern part. The guides showed us all important locations in the regions. Many a times lunch was included as part of our trip, and the guides asked for our dietary needs beforehand and passed the information on to the restaurant. There was flexibility in modifying the itinerary as per our... Read more

Our entire journey from the north to south was well organized. We had Mr Hiệp as our guide during our days in the north, Mr. Nguyen in the central part for Hue, Kevin in Hoi An and Ms. Sara in the southern part. The guides showed us all important locations in the regions. Many a times lunch was included as part of our trip, and the guides asked for our dietary needs beforehand and passed the information on to the restaurant. There was flexibility in modifying the itinerary as per our convenience as well. Ms Vu organized the whole tour for us and was our main contact point.Most of our hotels were amazing. The only partial negative was the cruise on Halong bay Elegance Paradise. Our initial room had a very bad smell and we had to ask the cruise manager for a different room.
Overall a wonderful and memorable trip. The hotel staff were very polite and friendly!

Hotel Reviews
La Siesta Premium Saigon Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apricot Hotel
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Emeralda Resort Ninh Binh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pu Luong Retreat
Thanh Hoa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Paradise Elegance Cruise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Victoria Hoi An Beach Resort & Spa
Hoi An
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silk Path Grand Hue
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Jan 15, 2024

Thank you very much for your feedback, Nikhil! We are thrilled that you had a wonderful time in Vietnam and with Kimkim. Your comments are a great source of motivation for me and my team to strive for improvement every day, and they serve as a positive sign for travelers from around the world to visit Vietnam! I will definitely share your kind words to Nguyen, Sara, Thuy Vu so that they know you appreciated their effort!

Wish you all the best,
Minh

Amazing Experience
Galapagos Islands | Nov 19 - Nov 26, 2023

D
Debbie W.
Los Angeles, CA | Reviewed on Jan 11, 2024
This was our first time working with a travel agency to pre-book all our adventures prior to arriving at our destination. Working with Alvaro at Kimkim was amazing and so easy. He was very helpful in answering all of my questions regarding weather, what to bring and things to do, as well as tips on safety and exchanging currencies. We had an amazing time at the Galapagos and loved that there was no planning during our trip and we could fully enjoy without worry. Additionally Alvaro made sure... Read more

This was our first time working with a travel agency to pre-book all our adventures prior to arriving at our destination. Working with Alvaro at Kimkim was amazing and so easy. He was very helpful in answering all of my questions regarding weather, what to bring and things to do, as well as tips on safety and exchanging currencies. We had an amazing time at the Galapagos and loved that there was no planning during our trip and we could fully enjoy without worry. Additionally Alvaro made sure that we had someone's contact info in case we had any questions throughout our trip: we were connected to the local guide at each island we visited. Thank you Alvaro for taking care of us and making our experience to the Galapagos Islands an unforgettable one!

Activity Reviews
Exploring the Underwater World: Diving Day in Santa Cruz
Exploring the Underwater World: Diving Day in Santa Cruz
Galapagos Islands

This was the absolute most amazing dive we've ever done. In speaking with a dive master on the boat who has dove when areas around the world, he mentioned the Galapagos was his number one. Just in our first dive, we saw everything from eagle rays, to white tipped sharks, to a school of hammerheads, and even a bait ball! It was truly an incredible adventure. The crew was also fun and passionate about their work. You can tell they love what they do and they love showing people what they do. Would definitely dive with Galadiscovery again!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands

Darwin, our tour guide, was absolutely amazing. You can tell he was very passionate about the wildlife and his excitement was contagious. He was very knowledgeable about the different species of birds and sea life we encountered and was able to answer all our questions. Moreover he was also a great photographer and got a photo of us both in mid air on the first shot. Truly an unforgettable adventure. I can't believe we also got to see a sea horse!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Feb 03, 2024

Hi Debbie and Bryant,

I was touched by your words about your travel experience, and I'm happy you had an amazing time enjoying the Galapagos Islands. It was a pleasure planning your adventure and making it an unforgettable one!

I send you my best wishes for this year, and if you have plans to travel to South America again, don't hesitate to reach out to us. We would be delighted to assist you once more.

Best,
Alvaro

Super planned trip to Australia and New Zealand
New Zealand | Dec 23 - Jan 4, 2024

Nimish
Nimish D.
Linton Hall, VA | Reviewed on Jan 11, 2024
The entire trip was fantastic. Liz our specialist was always on top of things and organized everything to our liking. All of the tours and planned activities were top notch. We made some adjustments as required. The emergency support staff was very responsive but were not able to make any changes as everything was non-refundable. A lesson learned for me. I would highly recommend using KimKim. The hotel locations were great. But below is some feedback on the hotels. Shangri-La in... Read more

The entire trip was fantastic. Liz our specialist was always on top of things and organized everything to our liking. All of the tours and planned activities were top notch. We made some adjustments as required. The emergency support staff was very responsive but were not able to make any changes as everything was non-refundable. A lesson learned for me. I would highly recommend using KimKim. The hotel locations were great. But below is some feedback on the hotels.

Shangri-La in Sydney has become a bit dated and the new W would be a good replacement. The showers were the worst water pressure that I have ever experienced.
The Regent of Rotorua was a old motel converted to a modern boutique hotel. Was very pleasant but the Pullman would have been a better option.
The Swiss-Belsuites Victoria Park, Auckland was great but more of an Apartment. The check-in was at the Bakery counter and they had no staff, no room service and had to request cleaning service each day. Not a 5 star place but the apartment itself was fantastic!

We planned out own Helmut tour in Cairns which was out of this world. A must add in the future for KimKim.

I think it would have been nice to have some self planned activities with rental car options as we replaced a few by ourselves after the fact.

Some of the small group activities were not as high end as we would have expected and each of the buses were jam packed to the max. Again maybe some options here would have been good. But you don't really know until you experience it. We saw other families with more private transportation options.

The guides in all of our excursions were super knowledgeable and friendly.

In Queenstown the Funyak Safari Trip with Jetboat was fantastic.

Hotel Reviews
Shangri-La Sydney
The Rocks

Rooms were a bit run down and the water pressure was awful. The staff just like any Shagri-La were fantastic. The hotel location with the views were amazing and overall lobby etc. was fantastic. Speedy room service. Quantity of food is huge. Quality of the food was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
rooms were a bit dated and shower pressure was horrible. Need more electrical outlets.
Swiss-Belsuites Victoria Park Auckland
Auckland

This is not a hotel. It's literally an apartment building but with amazing suites. No room service and check in was at the bakery/store front. The cashier sold us coffee, muffins and checked us in :) If you want a long stay and suites with multiple rooms almost like an Air B&B then this is your spot. There were many other real hotels to choose from which is more of our preference.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Regent of Rotorua
Rotorua

It's an old motel converted to a modernish boutique hotel. Staff was great. Clean large rooms. Nice location. walking distance to all of the restaurants and activity meeting locations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Rees Hotel
Queenstown

Not the best from a location point of view was the only negative but a 5-7 minute Uber away from the action. This was a fantastic top notch hotel. Staff was exceptional, great breakfast and on the water with amazing views!

Authenticity & Character
Location
A bit away from the main town but we did not mind it as this hotel is right on the water with breathtaking views!
Staff
Cleanliness & Comfort
Shangri-La The Marina, Cairns
Cairns

Fantastic location right where all of the action is. Walking distance to multiple restaurant choices.

Authenticity & Character
Location
Staff
Some of the front desk staff could be a bit rude and not too friendly.
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jan 11, 2024
Dear Nimish,
Thank you for your 5 star review.
I see by your comments that you would have probably enjoyed more 5+ star hotels as well as private touring. The touring you were on had groups between 8 and 16 people max. but they were definitely not private. The price or 5+ stars and private touring, would have also trippled and exceeded your budget, but I'll keep that in mind for next time, if we are able to organize a trip for you to one of our other destinations. We will only offer... Read more

Dear Nimish,
Thank you for your 5 star review.

I see by your comments that you would have probably enjoyed more 5+ star hotels as well as private touring. The touring you were on had groups between 8 and 16 people max. but they were definitely not private. The price or 5+ stars and private touring, would have also trippled and exceeded your budget, but I'll keep that in mind for next time, if we are able to organize a trip for you to one of our other destinations. We will only offer 5+ stars and private touring.

It was a pleasure to work with you and I wish you and your family a wonderful rest of the year.

Cheers
liz

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