Kimkim Trip Reviews

Liz was amazing, helping make adjustments to the itinerary as needed.

Activity Reviews

Private Wildlife Habitat Experience

Port Douglas

The one on one tour gave hands on quality time with all the animals all the while learning about their habitats and how they are providing aid to these wonderful creatures.

Quality of Experience

Guides, Drivers and Staff

My guide was so knowledgeable and such a wonderfully kind person

Blue Mountains Day Trip with Hike

Sydney

Highly recommend the option to hike instead of the lunch. Beautiful, breath taking views

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We had a great time on our trip but there are a few things we feel should be addressed -As far as we knew all the hotel payments were pre-paid -However the first hotel we stayed at told us we never paid and wouldn’t let us leave until the matter was straightened out -finally that was resolved but we almost missed our pre-paid ferry . Each hotel charged us additional fees for city taxes-these should have been prepaid as well but we had to pay them-if we did owe that to them it should have been arranged earlier-Also the guides on our tour to Pompei and Naples were horrible-They spoke English poorly and we got very little out of them -it’s a shame because we may not be back here again and there was a lot to learn -also the limoncello Factory tour was 5 minutes of learning about limoncello and the rest was the owner who marketing his products- In addition our boat tour which highlighted the Blue Grato-should have taken place when the tide was low enough for us to see it-I realize you don’t control the tides but it is well known when low and high tide takes place- Also the boat was not fully equipped for snorkeling and had some but not enough portable floating devices for swimming.

Hotel Review

Hotel Palazzo Murat Positano

Positano

A beautiful hotel. Pool had a great view , breakfast was delicious and the staff was very eager to help.

Authenticity & Character

Location

Staff

Always friendly and eager to help

Cleanliness & Comfort

Very clean

Activity Review

Limoncello Experience & Tasting

Italy

Not much to it. Finished in a short amount of time and then was brought into the store to buy products

Quality of Experience

It’s difficult to know where to begin , since we had nothing but one excellent experience after another. From the first planning sessions with our specialist, Valeria, to each and every local guide, driver, recommendation and suggestion on ways to make our trip a lifetime’s experience.

Barbara in Milan was our first local contact on the ground and set the tone for the 9 days that followed with a wonderful tour that exuded her love for her work. She was then our daily contact who checked on with us each evening to make sure all was going well and to review the following day’s itinerary.

The cooking class in the Tuscan countryside was incredible. Alesia in Venice was fun and shared her love of her home city. Florence was a dream and our driver, Nath, made it a perfect 2 days there. Not that our guide, Lucia, should go without special mention. She had an incredible knowledge of art and architecture in a city that is steeped in centuries of beauty. Jaw dropping insights were continuously shared with us by her.

We loved the small towns of Pienza and Montepulciano, the vineyards, cheese tastings and exposure to small family owned businesses could never have happened without Kimkim resources and expertise.

And then there was Rome- perhaps the culmination of why we appreciate using Kimkim for our trip. Our tour of the Vatican could never be duplicated unless, of course, we had Francesco as a guide again. When I show people photos they marvel at how we were able to navigate such a popular attraction and yet seem to have been alone among the vast, treasure filled halls and rooms of the Vatican Museum. Truly a lifetime experience.

And we were able to share a wonderful goodbye walk with our original tour specialist, Valeria, through local neighborhoods and eat where the Romans eat along the way.

The greatest compliment we can give is the conversation at the conclusion of a vacation that centers around planning our next trip with Kimkim.

Best,
Brian and Melissa

Activity Reviews

Early morning private Vatican Tour

Rome

I can't tell you how impressive this tour was. Our guide, Francesco, was absolutely incredible. His knowledge about the Vatican was outstanding and he managed to guide us around the museum and the Sistine Chapel avoiding the crowd. His dedication and passion about his job and his hometown was palpable.

Quality of Experience

Guides, Drivers and Staff

Transport

Private cooking class at Podere il Casale in Pienza

Italy

This was such a fun experience. The cooking class was a full five hours, but it flew by because we were having such a great time. It was hands-on, and we learned so much about Italian cuisine. The class was definitely one of the highlights of our trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of Milan Highlights with La Scala theatre

Milan

The tour was absolutely phenomenal. Our guide was extremely knowledgeable about the city, and we learned so much in just three hours. The highlight was definitely the La Scala Theatre. Our guide was passionate about Milan and gave us some restaurant recommendations that turned out to be fantastic.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sarah didn’t disappoint with her travel suggestions and itinerary! The tours were fun and exactly what we were looking for in our first trip in Europe. We met wonderful people on our journey from Paris to Nice! Our hotels and tour guides were amazing. We can’t wait for our next big adventure!

Hotel Reviews

Hôtel de l’Horloge

Avignon

Very very cute hotel. The staff were very helpful getting us settled into our room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Phénix Hôtel

Lyon

We had a wonderful view overlooking the river!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Philippe Le Bon

Dijon

Amazing staff and quiet location with easy access to the city center.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Rosalie

Paris

Fantastic people and very clean. We especially loved our breakfasts!

Authenticity & Character

Location

Easy to access to the metro.

Staff

Cleanliness & Comfort

Activity Reviews

Private driver transfer

Paris

Private transfer in town

France

Discover Chateauneuf du Pape & the Luberon

Avignon

Quality of Experience

Guides, Drivers and Staff

Transport

Private discovery the Beaujolais & the Medieval Town of Perouges

France

Julie is the person to see for an incredible experience through wine country!

Quality of Experience

Guides, Drivers and Staff

Transport

Lyon Old Town Food tour

Lyon

The best of Bourgogne

France

Alex was a great guide! Very knowledgeable. Loved our lunch as well!

Quality of Experience

Guides, Drivers and Staff

La Cave du Palais Burgundy Wine Tasting Experience

Dijon

Quality of Experience

Guides, Drivers and Staff

Moulin Rouge - Big Night Out - Tickets only

Paris

Quality of Experience

Montmartre Local Gastronomy Tour

Paris

Wonderful guide and fun people!

Quality of Experience

Guides, Drivers and Staff

Eiffel Tower Tickets

Paris

Definitely worth seeing if you visit Paris!

Quality of Experience

Transport

Metro is easy to use to get there.

We had an amazing trip made possible by Stephania and her associates!! Stephania customized an itinerary that we requested within the budget we set and picked fabulous hotels and tours. The hotels were all perfectly located to walk anywhere we wanted and were classy, beautiful, with extraordinary staff. The three tours she selected were fun, informative, in spectacular settings. The most amazing part is the convenience of all our transfers and never experiencing any problems or delays. We met other travelers that complained of not being picked up or not being able to find their drivers. When we arrived in Italy, we were given a new set of travel associates (Travel12) to answer any questions or concerns we may have when we arrive. One of our tours changed a meeting point to which I received a text from that organization and within two minutes the travel 12 group texted me to inform me of the change as well! I really can’t say enough about Stephania and her team to be able to arrange a dream trip! The service is very affordable and worth every penny!

Usually, I wouldn't have utilized this service while traveling abroad. But having very little knowledge about Iceland, we decided that a bit of help would make for a more enjoyable experience. 100 percent, we are happy for using kimkim. Kreso was very knowledgeable, asked us what we wanted to see on this 8 day self drive around Iceland. Made reservations for guesthouses and tours we wanted to do. Everyday we had a driving plan link that kimkim had a link to. You can skip a location if time/ interest was an issue. Our car came with a Hotspot box so we had internet everywhere. Even on the whale watching tour, I could and did share pics and videos with family back home. It's like they were there with me on vacation. I can honestly say I will use them again. Great service. Kreso listened to our wants and needs. Iceland should be one of the seven wonders of the world! We were two women over 50 traveling together. Always felt safe. I just can't say enough good things about kimkim. Thank you Kreso 😊

Activity Reviews

Earth Lagoon

Lake Mývatn

Due to extreme high winds, very chilly, we were offered a free drink or a refund. We gladly accepted the free drink. They directed all the geothermal heat to a certain area of the baths. So still warm. This was still amazing, also a more natural Sulphur smell. You shouldn't get your hair wet if it's color treated. Under a small bit of construction because they are improving the facility. Still a wonderful experience.

Quality of Experience

Quality of Experience

Guides, Drivers and Staff

Guides, Drivers and Staff

Transport

Transport

The Geothermal Vok Baths

Iceland

Wonderful warm baths. All the stories I read about having to shower in front of complete strangers wasn't true. We went in the evening. There were some private changing rooms and showers. And yes, you must shower before going in. But it's not like someone is standing there watching you do this. Wonderful experience.

Quality of Experience

Warm baths, professional staff.

Guides, Drivers and Staff

Transport

Jokulsarlon glacier lagoon Zodiac boat tour

Iceland

While the views are amazing, my biggest reason for 3 stars is they try to pack too many people on the boat. Literally sardines. But we were allowed to stand up and walk around once we got out there.

Quality of Experience

Lots of information from our guide

Quality of Experience

Lots of information from our guide

Guides, Drivers and Staff

I wish I could remember her name. But she was great.

Guides, Drivers and Staff

I wish I could remember her name. But she was great.

Transport

Transport

Katla Ice Cave Superjeep tour

Iceland

Unfortunately, it was raining hard and the winds were unbelievable. We got all the way to the front of the cave. Due primarily to the high winds we were unable to complete the tour. The jeep ride was exciting. The tour operator, Natalia from Sweden was knowledgeable and made us all feel very comfortable. I'm sure on a beautiful day, this tour is not too challenging for anyone. But with the already melting glacier cave, alot of rain and the extreme winds, this tour was a bit daunting and also excillerating for this 62 year old, not in prime physical shape. Would I do it again under better circumstances? Yes, I would. But this is Iceland. One must expect this can happen. I liked the staff. I probably should have given it 5 stars.

Quality of Experience

Natalia kept us well informed. Jeep was comfortable. Not too crowded. Like 7 of us in very large jeep.

Guides, Drivers and Staff

Transport

Robert was always prompt in replying during the planning phase and accommodated easily our requirements. All accomodations were top notch.

Our driver Borna combined excellent driving with an enthusiastic nature that made the trip enjoyable. I really appreciated not to have to navigate through Zagreb during rush hour.

Our driver to the airport, Matej, was on time early in the morning and provided all the help to get us off to our flight.

All in all, I couldn't imagine a better experience of Croatia.

However I do not believe that this trip was value for money. I believe I was cheated and the trip was overpriced. I only realized this after being there that the quality of service was sub par for the money I paid. The hotel in Jakarta was terrible, small room and poor quality. My primary reason for the trip was for scuba diving, I was made to believe that there was no availablity except the 2 dives which were booked . This was not true, once there I made arrangements on my own to add further dives. I was misinformed.
Very disappointed with Kim Kim. This is going to be my last trip with Kim Kim. Prices are over inflated with the trip not curated to meet my needs.
I expect Kim Kim to refund part of the cost of the trip as based on my calculations of the cost of the trip I was upcharged a 100%.

We had the best time on this trip through Italy, largely due to the excellent planning and coordination provided by the team at Your Custom Journey. The planning with Valeria was fairly simple to do via KimKim. Honestly, the hardest parts were choosing between all of the great city destinations/excursions and committing to a budget. Luckily Valeria was very patient with me as I tried to get my group to come to a consensus.

Our in-country contact, Barbara was fantastic at keeping us in the loop with possible itinerary changes, reminders for the upcoming day, transportation, and checking to make sure we were enjoying everything as we'd hoped. She even was our tour guide a few times in Venice. The other guides were great as well, particularly Gianni, who led our tour of the Palace of Caserta and Valeria, who took us on a walking food tour of Rome. All of the guides were local to the regions we were touring, and most of them were born and raised in Italy, and I think that really made the difference. Not having a lot of familiarity with the Italian language ourselves (despite studying all spring and summer), it was a relief not to have to worry as much about the language barrier since all of our guides were fluent English speakers. Plus, at all of the church and palace tours we were able to skip the long lines.

The excursions were interesting and thoughtfully prepared. Highlights included a lunch and wine tasting at a hillside winery on the Amalfi Coast, the Venice walking tour that ended with the Doge Palace and San Marco Basilica, seeing Pompeii and the Vatican, and the stunning views in Sorrento. This trip was everything to me and my family, and I'm so glad I had the help to plan it as well as the local support so that I could enjoy it as much as everyone else did.

I planned a mother daughter trip to Switzerland, Italy, and Greece with the help of my KimKim specialist, Amandine. This was my 2nd trip through KimKim. I requested safe, mid- luxury hotels, 3 modes of transportation, and safe, confirmed activities/excursions. It was amazing! First, my hotel accommodations were all located in safe places, had A/C, and were absolutely mid- luxury. What a treat to be pleasantly surprised every few days as we traveled through 3 countries. In addition, Amandine arranged for train passes and for particular high volume travel- she even booked seat reservations. What a relief to see my name on a reserved car waiting for us outside the train station to take us to our hotel in Milan, Italy, a highly traveled location with limited taxi availability.
Kimkim was also able to help us with some flight connections across European countries. Finally, let me tell you that booking with Kimkim is worth its weight in gold for booking activities: excursions. We enjoyed a boat ride in Lake Como, Italy and a sailboat sunset cruise in Greece. The boat operators were professionals. No need to be concerned for your safety or if you would receive high quality tour explanations and service. It’s horrible to travel somewhere new and realize that your booked excursion is the less desirable one when you get there. Kimkim has connections with the best and safest excursion companies! I’m already planning my husband’s retirement trip, and, of course, it will be booked through Kimkim.

Hotel Reviews

Clarion Hotel Arlanda Airport Terminal

Stockholm

If you are tired from traveling and need a clean room to stay in prior to your next trip, this is the place. Beautiful remodeled bathrooms. It does, however, have antiquated carpet in the hotel lobby and hallways. The brunch was spectacular: a variety of options.

Authenticity & Character

Outdated carpet

Location

Staff

Cleanliness & Comfort

Doria Grand Hotel

Milan

This hotel is charming. It’s an older , updated hotel within walking distance of the main thoroughfare to downtown Milan. It’s in a safe, quaint community. The rooms are clean. The restaurant has a limited menu.

Authenticity & Character

The restaurant has a very limited menu.

Location

Staff

Cleanliness & Comfort

Hotel Ambassador - De la Paix

Luzern

No A/C. Very tiny room. Location is impressive.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

No A/C

Makris Beach Hotel

Kamari

This hotel is very close to the beach. It is attached to a good restaurant. The beds were new. Maria, the manager was very positive and professional. The A/C was sufficient- important in Greece!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Mount Pilatus, Golden Round Trip (Tickets)

Switzerland

Incredible. Well worth it!

Quality of Experience

Transport

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Absolute highlight of the trip. We went to Jungfrau the same day as their famous marathon. People from around the world come to compete in this. We absolutely loved the cable car up to the summit. It was newly built in 2022.

Quality of Experience

Guides, Drivers and Staff

Transport

Swiss Travel Pass

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to France was wonderful. Our kimkim specialist Nathalie spent the time to understand our interests provided a great itinerary that met or exceeded our travel wishes. The only problem we encountered was with our first hotel. The room was dirty and had a smell. We requested another room which was slightly better, but still not adequate. We contacted Nathalie and she found us another, much better, hotel that we took the following night. The other hotels throughout the trip were very nice. The car transfers throughout the trip were punctual and comfortable. The tours and tour guides were especially good. We even emailed each of the tour companies in Bayeux, Saint Málo and Paris with positive feedback about the knowledge and passion of their tour guides.

The hotel problem at the beginning had the potential of spoiling the rest of the trip. But Nathalie’s quick response to find another hotel and her willingness to work to get a refund eased our minds and allowed us to enjoy our time in France.

Hotel Reviews

Hôtel A La Villa des Artistes

Paris

A quiet, comfortable room with a friendly staff in the heart of Paris. Room was a little small, but not a problem for us. We would recommend it.

La Maison des Armateurs 4*

Saint Malo

Hotel is located within the walled city. It is very close to attractions, restaurants and shops. Our room was clean and comfortable. Our room overlooked the street. We kept the windows open so it was noisy at night. However, with the windows shut and AC on, noise is not a problem. Breakfast is good, plenty of choices. Staff was friendly.

Le Bayeux

Bayeux

The first room we got was dirty, there was mold in the bathroom and had a smell. They gave us a new room, which had teh same issues as the first room. We moved to a new hotel.

Authenticity & Character

Location

Close to all that is in Bayeux.

Staff

Very accomodating, friendly and understood our concerns about the rooms.

Cleanliness & Comfort

Hotel needs to be updated.

Activity Reviews

Two walking tours on the Emerault Coast: Saint Malo and Cancale (total 3.5-hours)

France

Marc the tour guide was wonderful. Since he is from Brittany he knows the area well. The Emerault Coast is spectacular! Cancale is a beautiful city and a must see if you are in to oysters. Had a wonderful time!

Quality of Experience

Guides, Drivers and Staff

Marc knew a lot about the area. It was fascinating to hear the history of the region.

Transport

Clean, comfortable transport.

Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites

Bayeux

Having a tour guide to see the landing sights should really be considered required. We learned so much and saw many sights that I am sure we would have missed had we done the tour on our own. Our tour guide, Victor, was friendly and knowledgeable. The travel was comfortable.

Quality of Experience

Guides, Drivers and Staff

Victor was knowledgeable about the history of DDay.

Transport

Comfortable van. Victor was a good driver.

Saint Germain des Prés Food Tour

Paris

This would be a must-do tour in Paris. We had a great time with Matthias touring the neighborhood of Saint Germain and sampling the charcuterie, baguettes, cheeses and especially the chocolates, wine, choux a la creme and the patisserie! A very memorable tour!

Quality of Experience

Guides, Drivers and Staff

Half-day private tour Dinan and St-Suliac

France

This was one of the favorite tours of our visit to France. Once again, Marc knows the area very well and did an excellent job of explaining the history of the area as well as explaining about French culture today.

Quality of Experience

Guides, Drivers and Staff

Transport

Mont-Saint-Michel day Tour

France

We are glad we had a tour guide for this experience as opposed to just going there on our own. Our guide was very knowledgeable about all aspects of the Abbey (including when the best time to eat was in order to avoid crowds).

Quality of Experience

Guides, Drivers and Staff

Manon was fabulous!!

Transport

Clean, comfortable van.

Paris to Bayeux - Discover Giverny along the way

France

Beautiful stop on our way from Paris to Normandy. Two hours was enough for us to experience the beautiful gardens and home of Claude Monet.

Quality of Experience

Guides, Drivers and Staff

Christophe was punctual, helpful and a good driver.

Transport

Having a driver made the trip more relaxing.

Eiffel Tower skip the line summit tour (small group/2h)

Paris

Skipped it. Too many people.

Pedro our tour organizer is amazing. Right from the time of our planning our trip to Portugal the places we wanted to visit with also his recommendations were extremely enjoyable. The drivers organized by Pedro Joseph from Libson to Sentra and to Lagos , Michael from Evora to Porto and Duoro valley were excellent. Similarly the guides organized by Pedro in Lisbon and Porto Ricardo and Andre and one of our made our trips memorable. As for Pedro he was always available to us every day during our trip with suggestions for day to day activities and helpful suggestions as needed by us. He is a real asset to the company. He truly made this trip extremely memorable and oner of our extremely organized enjoyable memorable trip. We do hope we can plan future trips with Kim Kim travel .

Hotel Reviews

NH Hotel Porto Jardim

Porto

Amazing breakfast menu

Authenticity & Character

Location

Staff

Cleanliness & Comfort

M'ar de Ar Aqueduto

Évora

Loved this hotel. Location the ambience surroundings and staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lagos Avenida Hotel

Lagos

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Heritage Avenida Liberdade

Lisboa

Authenticity & Character

Location

Central location

Staff

Cleanliness & Comfort

Activity Reviews

Porto's Historic Odyssey on a Private Walking Tour

Porto

Andre our guide was excellent.

Quality of Experience

Guides, Drivers and Staff

Transport

Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch

Portugal

Lunch was great and well organized ,the wine tours were not well organized as the tour operators were not aware of the timings of the groups and the names of the groups. Had to go up and talk to the desk to start the tour much later as no one approached us .. Tour itself was good and the tour operator was very apologetic.

Quality of Experience

Guides, Drivers and Staff

Transport

Scenic Voyage along the Douro River aboard an Exclusive Boat

Portugal

Boat trip not to be missed.

Quality of Experience

Guides, Drivers and Staff

Transport

Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service

Portugal

Beautiful drive with amazing scenery of the step like Vineyards.

Quality of Experience

Guides, Drivers and Staff

Transport

Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves

Portugal

Beautiful trip not to be missed.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Driver Half-Day Trip to Sagres

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Unveil the Fairytale Villa of Sintra with a Private Driver Service

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner

Lisbon

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Lisbon's Historic Odyssey on a Private Walking Tour

Lisbon

Ricardo is an excellent guide .

Quality of Experience

Guides, Drivers and Staff

Transport

Truly enjoyed our experience with Kim Kim. I was delighted to experience the different locales and different types of hotels/inns/cabins. The various guides and transfer drivers were, as a whole, delightful and informative.

The only drawback was our guide on the Isle of Skye. He didn't seem to know that we would rely on him to recommend places to see. He expected us to outline specifically what we wished to see. When we informed him that we would like to visit the Fairy Pools, he was adamant that we wouldn't be able to do it in the allotted time frame. Overall, our experience of the Isle of Skye was tainted by his lack of knowledge and enthusiasm.

Hotel Reviews

Best Western Chiswick Palace & Suites

London

The staff was fabulous and extremely helpful. Our bed was a king-sized bed. I am a 5 foot 10 inch tall woman and my feet hung off the bottom of the bed unless my head was touching the headboard. It was an uncomfortable bed, but the front desk had housekeeping provide us with a bed topper to alleviate the lumpiness of the bed. Other than the bed issue, everything was clean and comfortable.

Authenticity & Character

Location

This hotel is in the west portion of London and further out than we realized to the various sites we had planned to visit. It was within walking distance of the tube, but our particular tube station was closed due to a mini-strike. However, the hotel staff helped us to negotiate around this incovenience.

Staff

Cleanliness & Comfort

The Z Hotel

Bath

Authenticity & Character

Z Hotel is a more modern hotel. If that is what you like then this hotel is for you.

Location

Because of road closures in Bath, the hotel was difficult to locate.

Staff

The staff was helpful and truly tried to meet our needs. When we arrived, We realized that our bed was only accessible on one side. While they did not have an available room that had access on three sides, they worked to set us up with another room for our second night.

Cleanliness & Comfort

No.32 Hotel

Edinburgh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ben Nevis Hotel & Leisure Club

Fort William, Inverness-shire

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Leonardo City Edinburgh

Edinburgh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

House Of Juniper

Broadford

The cabins were adorable and the kitchen was well equipped. Both of our cabins were clean and comfortable and the staff were most helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Blackfriars Hotel

Inverness

Loved the historical nature of this inn. While it had been renovated to allow for modern conveniences, the historical nature of the building and the coziness of the pub were delightful. Alex, who welcomed us to the inn, was extremely helpful and charming.

Authenticity & Character

It is just like the pubs one has read about with the accommodations located above the pub. Great food and charming location. Note: given the historical nature of the inn, it does not have an elevator. However, Alex offered to take our bags up to our rooms.

Location

Easy walking distance from the train station.

Staff

Friendly. Helpful.

Cleanliness & Comfort

Activity Reviews

Hop-on, Hop-off Bus

London

Quality of Experience

Guides, Drivers and Staff

Transport

Private transfer in town

Scotland

Quality of Experience

Guides, Drivers and Staff

Transport

London Eye timed entry tickets

London

Quality of Experience

Guides, Drivers and Staff

Transport

Stonehenge Half Day Tour from Bath

Bath

I loved Stonehenge and the exhibition hall and buildings were truly helpful in imagining what it was like for the people from back in time to live and celebrate around Stonehenge.

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Tea at the Edinburgh Castle

Edinburgh

Quality of Experience

Guides, Drivers and Staff

Transport

Literary tour of Bath

Bath

Our guide was extremely knowledgeable and fun. She dressed in Regency attire and paced the tour in a manner that allowed for all members of our foursome to keep up.

Quality of Experience

Guides, Drivers and Staff

Transport

Private transfer in town

Scotland

Our driver was extremely helpful and informative. He stopped occasionally to allow us time to experience some of the sites en route to our hotel.

Quality of Experience

Guides, Drivers and Staff

Other than the one guide at the Isle of Skye, all other drivers and guides were great.

Transport

The rail system in Scotland is amazing. We did learn that we did not take into consideration how much time we needed to get from location to location and thus did not have enough time in Inverness, Edinburg and Bath to take in all that we wanted to see.

Hanna was communicative and helpful when planning our trip. She kept our preferences in mind when planning sights and locations, as well as our budget. It was really nice to be able to trust a specialist to take off some of the overwhelm of choices during the trip. We loved seeing the black sand beaches and glaciers on the east coast of Iceland.

Activity Review

The Secret Lagoon

Iceland

Relaxing and enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

Where do we begin?? Our 35th anniversary trip to Greece was everything we could have ever imagined it would be. Chris and the KimKim team worked with us on every detail, and every interest that we had. Chris and the KimKim team put together the perfect itinerary, addressing every one of our requests. With precision detail, we were picked up, dropped off, shuttled, Pampered, educated to the point of perfection. Our luxury accommodations were more than we could have ever wanted! The staff at every boutique hotel, every driver, every private tour guide, to the catamaran tour in Santorini were beyond fabulous! Unfortunately, due to the ferry strike in Greece we had one small snafu. However, Chris and his team were on the situation, we were given different solutions to choose from, and within minutes, our trip was back on track. We would highly recommend Chris and KimKim for your Greece travels or, KimKim for any travels internationally.

Hotel Reviews

Lithies Traditional Homes

Thíra

Maria and her staff have created the most wonderful accommodations with the best views of the caldera ever! Absolutely stunning, on every detail, every piece of furniture, every amenity that was provided!

Authenticity & Character

Authentic traditional, home, as it was built into the side of the mountain. Beautifully decorated, had a small kitchen for your needs, his and her bathrooms, exquisitely decorated!

Location

Location was absolutely perfect! We were centrally located to all shops and restaurants, within walking distance to fellow villages and beautiful sites. From breakfast, on our veranda, to cocktails overlooking the caldera… This is the place for you

Staff

Maria, Sonny and Avi (Sonny’s wife, hope I spelled her name correctly) were FABULOUS!

Cleanliness & Comfort

Spotless, clean, wonderful bath amenities, daily wine and snacks.

Villa Marandi Luxury Suites Naxos

Naxos

A lovely, smaller resort outside of town, perfect for our stay. Located on the water, remote for privacy, just perfect for what we were doing!

Authenticity & Character

Beautifully appointed, spacious and very homey at the same time. It even had a well, equipped, small kitchen for your knees.

Location

Our a Aegean views were fabulous, from breakfast on the patio, to lounging on our veranda to laying by the water.

Staff

From Bruno, the bartender, to the reception staff and all staff….beyond blessed with the service and attention that was paid to us both on our trip. The food was exceptional and Bruno makes a mean mean cocktail!

Cleanliness & Comfort

Exquisite furnishings, comfortable, well appointed for whatever you would need on your stay in Naxos!

Hotel Ploes Syros

Syros

Could not believe our eyes when we walked into our room… Stunning! Exquisite artwork, marble everywhere, fabulous views of the Aegean, private patio, what more could you ask for!

Authenticity & Character

Amazing, amazing, amazing… Pictures do not do this place justice!

Location

Couldn’t have asked for a better location… Within walking distance to absolutely everything.

Staff

Constantine in the staff went above and beyond to cater to her every day… And they did just that

Cleanliness & Comfort

Noble Suites

Athens

Authenticity & Character

The staff, the food, the view!

Location

Within walking distance of Acropolis and wonderful restaurants!

Staff

Pleasant and very caring to our every need!

Cleanliness & Comfort

Activity Reviews

Sunset Catamaran Caldera Cruise

Santorini

This was the highlight of our trip. The cruise was intimate with just 15-18 people onboard. We made friends, went snorkeling, and enjoyed fabulous food. The staff on the boat were delightful and made the experience even more enjoyable. The sunset views from the Caldera were something we'll never forget.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Santorini Driving Panorama

Santorini

This was a perfect way to see the beautiful island of Santorini. Our driver was waiting for us promptly and showed us all the best spots. The views were absolutely breathtaking and the drive was comfortable. We wouldn't have wanted to explore Santorini any other way.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Walking Tour in Ano Syros

Syros

Antonio, our guide, made this tour in Medieval Ano Syros a memorable one. His insights into the history and culture of the place were really engaging. We enjoyed the private nature of the tour as it allowed for a more intimate experience

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Delphi Day Trip with Swimming & Lunch in Galaxidi

Athens

Our guide, Tom, was exceptional! He made extra stops for us, bought us beach towels when we didn't have any, and even took us for private swims. He really went above and beyond to ensure we had a wonderful day trip to Delphi. The swimming and lunch in Galaxidi was a real treat!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Acropolis Hill & Museum Tour

Athens

This was a fantastic experience! Our guide was so knowledgeable - it really enhanced our visit to the Acropolis. She gave us all the historic details and made the ancient ruins come alive. We really enjoyed this tour!

Quality of Experience

Guides, Drivers and Staff

Transport

We had an amazing trip through an incredible Island. We are very grateful to Rinolda for programing a beautiful itinerary that covered all the different landscapes. The vehicle was perfect for us. The accommodations were comfortable with good, friendly service and delicious food. All, except the Baron on our last night. That hotel needs a complete remodel. But, at least a good cleaning. Also, thank you to Olivia for her assistance.

Hotel Reviews

Fosshotel Baron

Reykjavík

The floor was covered in stains. Very dirty throughout. The shower was so unsafe only my husband dare to use it. Tracy and I felt we would take a chance and end up on the ground.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The mattress is like a board and the pillow is a flat pancake.

Fosshotel Hellnar

Hellnar

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Laugarbakki

Laugarbakki

Authenticity & Character

They need a gardener! A few evergreens would improve the appeal.

Location

It is out in the middle of nowhere! But it worked for us.

Staff

Cleanliness & Comfort

The cleaning staff seemed very unhappy. And it showed.

Fosshótel Mývatn

Myvatn

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Eyvindará

Egilsstadir

Perfect place for two nights. Hotel manager was very helpful. His recommendations were extremely helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lilja Guesthouse

Hofn

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Katla by Keahotels

Vík

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Gullfoss

Tungufell

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Earth Lagoon

Lake Mývatn

Quality of Experience

Guides, Drivers and Staff

Jokulsarlon glacier lagoon Zodiac boat tour

Iceland

We did not make it on time to enjoy this experience. I am sure it would have been amazing. We enjoyed the surroundings when we finally arrived. There were too many sites to enjoy that morning!

Pedro, ? Online Tour manager helped us with planning the trip. He was very receptive to our needs from the start. Accommodated all our requests, offered us good suggestions.
We spent ( 4 in our group) 10 days in Portugal, visited Lisbon, Algarve region, Evora, Fatima, Toma , Porto Douro Valley and drove through Nazareh ( Spelling) and Obido .
Many memorable sights, felt that 10 days only gives a sampling of what a beautiful country Portugal is.
Our drivers from place to place have all been wonderful, José António and Michael deserves special mention. We will ask for them if visit again.
Pedro kept us abreast of our day to day activities, we could connect with him instantly via WhatsApp.
All in all , totally satisfied with KimKim travels.

Fantastic break in Italy ( Rome & Milan). From the start the car pick up went seamlessly and cars were all high quality Mercedes with very safe drivers. In Rome, we toured the Vatican (Museum, Sistine Chapel & St Peters Basilica) which was excellent but museum tour was very long ( 2.5 hrs plus) and far far too busy with some areas at a complete standstill. Our guide had encyclopedic knowledge, but even she was very surprised on the sheer amount of time the tour took 4.5 hrs).

The walking food tour in Rome was only average really with no real standout dishes, as we had tried a lot of the Italian dishes already. Tour guide was ok very enthusiastic but it would have been good to know where we were going next and how long the walk was, as it felt we were "walking blind" with no end in sight sometimes. Now this may have been as a direct result of all the walking we were doing in Rome anyhow and we had 20,000 steps in the tank already. Also we were asked to be early for the meet up, which we were but the guide showed up a little late and I was slightly concerned frankly.

Hotel was functional, clean and we only used it to sleep which was fine as the room was air conditoned ( Doria Palace Boutique Hotel). The list was so small it could only take a single case or just about fit one person, so folks with walking challenges be aware.

Train trip to Milan was fine and pick up seamless. Hotel was larger ( Una Hotel Cosani) and in a great location. The Last Supper tour was excellent and included a taxi ride ( less walking) to the Duomo. We asked the guide at the start the scope of the tour and we reduced the duration from 4 hours to 2.5 which was perfect. In contrast to the Vatican tour, the Last Supper groups were restricted to 15 people at a time and this really enhanced the experience. Our guide was excellent, very accommodating and knowledgable and even showed us a nice local coffee shop which was off the "tourist grid".

Moreno from KimKim was great to deal with, very efficient and knowledgable. Quick replies to questions and was there if we needed him.

Hotel Reviews

UNAHOTELS Cusani Milano

Milan

Nice modern hotel. Front desk staff not great though, particularly on check-in.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Doria Palace Boutique Hotel

Rome

Small, clean but lifts very small.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Milan Walking Tour and Da Vinci's Last Supper visit

Milan

Excellent guide, very flexible to our needs. Passionate about his subject.

Quality of Experience

Guides, Drivers and Staff

Transport

Rome food tour: A deliciously cultural tour for foodies

Rome

more visibility on what to expect ( walking time between venues particularly).

Quality of Experience

Guides, Drivers and Staff

Timely arrival at meeting point and info between venues.

Transport

timely and safe

Vatican & Sistine Chapel Tour

Rome

Quality of Experience

way too busy

Guides, Drivers and Staff

Transport

Elena made it easy for my parents to navigate around Italy and enjoy a once in a lifetime trip

The trip was great and the local guides were experienced and knowledgeable. However, when we had a problem, we called Stephanie for support 4 or so times over a two hour period, and she ignored our calls and sent WhatsApp messages saying it was not her problem. This is pretty unacceptable for someone whose entire job is to facilitate. If this is not her role, then it is not clear what service KimKim is providing apart from being a useless middle man that is taking money that would otherwise be going to locals.

Further, when we made it clear we were unhappy with Stephanie's handling of the situation she said she would ask KimKim customer service to reach out to us, they never did. It is unclear if Stephanie did not actually ask them or if KimKim does not care about their customers.

Overall, if this is how KimKim operates, I will not be recommending this service in the future. I will give direct contacts of my fantastic guides in Madagascar to anyone who would like to book a trip.