Kimkim Trip Reviews

4.8
Based on 17,293 ratings
Read 17,293 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Saved us time and guesswork - a great trip for our adult family of five
Iceland | Aug 3 - Aug 10, 2025

Jim
Jim C.
San Jose, CA | Reviewed on Aug 13, 2025
Noga saved us a lot of time with bookings during peak season when we were a bit late to get started. She also provided some great recommendations that we leveraged while in Iceland. For example, the Glymur waterfall hike and Hvammsvik Hot Springs both made for a great Day 6. Read more

Noga saved us a lot of time with bookings during peak season when we were a bit late to get started. She also provided some great recommendations that we leveraged while in Iceland. For example, the Glymur waterfall hike and Hvammsvik Hot Springs both made for a great Day 6.

Hotel Review
Hótel Grímsborgir by Keahotels
Ásborgir

Good breakfast. Rooms are laid out across the property in a nice way.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Aug 13, 2025

Thank you so much, Jim! I loved working with your family and am so glad you had a wonderful trip. Glymur is one of my favorite hikes in Iceland and I'm happy you were able to experience it! I hope you'll keep us in mind for future travel 😊

Highly recommend
Switzerland | Aug 5 - Aug 11, 2025

K
Kaitlyn O.
Chicago, IL | Reviewed on Aug 13, 2025

Amandine did an amazing job planning the honeymoon of our dreams. Plus the platform is so simple, easy to use and manage, and I have used KimKim for multiple trips. I definitely plan to continue using for any travel needs!

Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Aug 24, 2025

Thank you so much for your kind words! I am so glad we created the honeymoon of your dreams :)
We're also glad the platform made planning easy and enjoyable, and we look forward to helping you plan many more adventures in the future!

Once in a lifetime + New Friends
Kenya | Jul 26 - Aug 7, 2025

Nicole
Nicole R.
Somerville, MA | Reviewed on Aug 13, 2025
Going to Kenya was my third major trip I have arranged with KimKim-- all wonderful experiences. We were lucky to be paired with Stephan from Truly Swahily! This was a multigenerational, two-week trip and part of it was off-the-beaten path to Kitale, Kenya. Stephan was an incredibly kind, thoughtful, and patient partner in planning. His recommendations were outstanding and he took our family and desires into full account from mobility to dietary requirements; a food allergy and a... Read more

Going to Kenya was my third major trip I have arranged with KimKim-- all wonderful experiences. We were lucky to be paired with Stephan from Truly Swahily! This was a multigenerational, two-week trip and part of it was off-the-beaten path to Kitale, Kenya. Stephan was an incredibly kind, thoughtful, and patient partner in planning. His recommendations were outstanding and he took our family and desires into full account from mobility to dietary requirements; a food allergy and a lactose-intolerant, vegetarian. Stephen and Winstone (our driver) were very communicative throughout our trip, checking in, modifying plans, or addressing unexpected needs. The people we met along the way are now family friends from our remarkable driver, Winstone, who was with us the entire trip to Dennis at Hemingway's Eden Residence, Patrick and Fred the GM at Giraffe Manor, Catherine the GM at Chui Lodge to pretty much the whole staff at Sala's Camp (Edgar, Nickson, Kasoe, Leah, James) from the Safari Collection! I would highly recommend!

Hotel Reviews
JW Marriott Hotel Nairobi

The food wasn't great-- except the Myna restaurant-- that was excellent. All the rest were disappointing quality.

Authenticity & Character
Just a nice hotel
Location
Staff
Anthony went out of his way to ensure adjoining rooms + removed the feathers
Cleanliness & Comfort
Excellent comfy beds, bathrooms and amenities lovely
Boma Inn

Our lunch took 2 hours-- they paced the meal without asking. However, at the same time, it was the BEST butter chicken I have every had! The only other challenge was that there were steps to get to your room-- so for mobility challenged that could be an issue-- all on the same 'floor'

Authenticity & Character
Just a hotel
Location
Staff
Our lunch took 2+ hours
Cleanliness & Comfort
Jopedwin Rehema House Hotel

Very solid hotel. Clean, well cared for, good food! The restaurant staff were lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Salas Mara Camp
Nairobi, Kenya

5-star across the board. Only note of improvement would be for those with longer stays, like ours, to vary the menus. They repeated after 3 days. Entire staff was near perfection! Loved all of them

Authenticity & Character
Everyone was authentic and kind.
Location
Stunning! The best location... the river adds interest, looking across to Tanzania in the distance.
Staff
Incredible. Knew all our names, very flexible, very kind
Cleanliness & Comfort
No notes
Chui Lodge

No notes, no suggestions. Near perfection! Wonderful staff led by Catherine (she's amazing). Chef is wonderful-- great food, accommodating. Love the bungalows with the fireplaces. Isiah is a wonderful safari driver-- personable and knowledgeable. Only improvement would be to have the owners encourage road improvements to get from the village to the entrance! Full of pot holes and very bumpy.

Authenticity & Character
Bungalows are lovely and fireplaces are awesome.
Location
Beautiful setting. Love the preserve and being able to move about at night. Very serene
Staff
Catherine is a stellar leader
Cleanliness & Comfort
Beautiful and well-kept
Giraffe Manor
Nairobi, Kenya

The Retreat is amazing... it would be nice if that could be open in the evening as well. Loved the afternoon tea, but for me-- it was too much Giraffe feeding to do the afternoon tea, the morning visit to the room, and then breakfast. I really liked going to the Giraffe Center because they were more expert in the giraffe's. As a suggestion, it would be beneficial to have a staffer come to afternoon tea and give more behavioral and biological details -- and answer questions. The food was excellent! Another suggestion would to be add hooks for towels or bags in the Retreat bathrooms for changing, or coming out the pool to use the restroom, etc.

Authenticity & Character
Such a unique experience
Location
Loved getting to walk to the Giraffe Center
Staff
Patrick was excellent, Tony was top of service requests, and Fred was very welcoming as GM
Cleanliness & Comfort
The hot tub at the Retreat could have used to be cleaned more often. The beds were quite hard... could use a pillow-topper to be softer. Other properties have more comfy bedding and pillows -- like Sala's.
Hemingways Eden Nairobi
Nairobi

We loved the Main House, especially the outdoor patio and the fireplace. Dennis was exceptional with service. Only thing was there was no pool or plunge area. We greatly appreciated the sundowner with the Maasai team led by Fred. That was special!

Authenticity & Character
Location
Lovely property with greenery
Staff
Very responsive and excellent service! Only complaint was unconsented head/hair touching during Maasi dance during sundowner. It just made me uncomfortable.
Cleanliness & Comfort
The cleaning staff were lovely. Kind and not intrusive.
Activity Reviews
Visiting a School
Visiting a School
Kitale

Wonderful experience at St. Monica's School. Loved learning about the school and supporting all the girls in their educational journey.

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Kenyan Cooking Class & Local Market Tour
Traditional Kenyan Cooking Class & Local Market Tour
Nairobi

This was a mixed experience. The chef was accomplished and the food prepared was good. However, she was rude and arrogant to our driver -- and giving him multiple locations to go to.

Quality of Experience
Guides, Drivers and Staff
Transport
The bus was very loud and not necessary
Fairview Coffee Estate Visit
Fairview Coffee Estate Visit
Nairobi

Elvis was an exceptional tour guide! We learned a lot. It was great to get to buy the coffee at the end!

Quality of Experience
Guides, Drivers and Staff
Transport
Hot-air Balloon Safari above the Mara
Hot-air Balloon Safari above the Mara
Kenya

We had the only female balloon captain which was awesome! Beautiful ride and experience. My elderly parents were unable to go due mobility limitations which were only determined on our arrival-- and learning how we'd have to get in the basket and land. That was quite unfortunate. And there was no refund!

Quality of Experience
Guides, Drivers and Staff
Transport
Paul was awesome, our driver
Sunrise Boat Cruise On Lake Naivasha with Fishing
Sunrise Boat Cruise On Lake Naivasha with Fishing
Kenya

Benji was so knowledgeable and brought all kinds of rods and lures with him. My son had THE best time! He caught 4-5 bass. We also did a wonderful boat ride around the crescent and fed the African fishing eagles. That was very cool!

Quality of Experience
Guides, Drivers and Staff
Transport
Hiking / Biking at Hell's Gate National Park
Hiking / Biking at Hell's Gate National Park
Kenya

Bikes were old and uncomfortable. An insane amount of dust from all the buses and vehicles. There was no separate path for bikes. Unsafe to ride so close to the buses. The guide tried to have us hike down to the gorge despite flash floods killing 5 people.

Quality of Experience
Guides, Drivers and Staff
Knowledgeable, but didn't make sure we had water
Transport
Bikes in poor condition
Local specialist: Stephan Meyer-Buenau
Stephan
Stephan Meyer-Buenau
Local specialist in Kenya | Replied on Aug 18, 2025
Hi Nicole, Thank you so much for such a detailed and thoughtful review. It truly means the world. I’m so delighted to know that this multigenerational trip was meaningful and that both the planning process and the journey itself felt supported, flexible, and personal to your family’s needs. Hearing that the experiences, from Kitale to the Mara, left such an impression is incredibly rewarding. I especially appreciate all of the specific feedback you shared on the properties and activities.... Read more

Hi Nicole,

Thank you so much for such a detailed and thoughtful review. It truly means the world. I’m so delighted to know that this multigenerational trip was meaningful and that both the planning process and the journey itself felt supported, flexible, and personal to your family’s needs. Hearing that the experiences, from Kitale to the Mara, left such an impression is incredibly rewarding.

I especially appreciate all of the specific feedback you shared on the properties and activities. We’ve carefully taken note of everything, from bedding comfort and menu variety to small details like towel hooks, timing of experiences, and even activity logistics. These insights are invaluable, and we’ll make sure to address them with our partners so that we can continue improving and offering the very best.

It was an absolute joy to partner with you in bringing this trip to life, and I’m so glad that Winstone and the teams at each property made such a strong impact as well. Thank you again for your kind words and for entrusting us with this once-in-a-lifetime journey.

With gratitude and warm regards,
Stephan

Perfect family trip to Peru.
Peru | Jul 31 - Aug 10, 2025

M
Mia Tucker K.
San Jose, CA | Reviewed on Aug 13, 2025
We wanted to take our 3 kids to Peru and to see the Amazon and Machu Picchu. Other than that, we had done no research and had no insider tips. Liz made us an itinerary that worked beautifully for our family. When I gave her info like "my kids love animals and nature" she shifted the itinerary to include more animal experiences in the Andes after the Amazon. All in all, it was an incredible trip and we saw so much more, learned so much more and did so much more than we would have if we... Read more

We wanted to take our 3 kids to Peru and to see the Amazon and Machu Picchu. Other than that, we had done no research and had no insider tips. Liz made us an itinerary that worked beautifully for our family. When I gave her info like "my kids love animals and nature" she shifted the itinerary to include more animal experiences in the Andes after the Amazon. All in all, it was an incredible trip and we saw so much more, learned so much more and did so much more than we would have if we hadn't used Kimkim and had Liz's help. We all agreed it was our best trip ever and we travel a lot. Thanks, Liz!!!

Hotel Reviews
Holiday Inn Lima Airport
Lima

While the hotel was great, the shuttle was infrequent and left us on the curb for over 30 minutes before arriving and having no space for us. So rather than wait another 30 minutes we took a cab... that was a huge bummer for a place touting convenience. There were no adjoining rooms and we had to get two rooms- so we would have rather stayed at the Wyndham which was on site and walkable from the airport.

Jaya Suite Machu Picchu
Aguas Calientes, Machu Picchu

This hotel was well located and nice staff. It was a fine place to land after a day of travel - served its purpose. The breakfast was meh and it felt dated. Noticed some rooms with no windows. It was also very loud.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco

This hotel across from the train station was great. Surprisingly quiet, with a huge organic garden. We really enjoyed the Pachamanca and the food in the restaurant. The staff was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Andina Premium Cusco
Cusco

Our favorite hotel of the whole trip. This place was pristine, well located, great food, friendly staff and great courtyard!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corto Maltes Amazon Lodge
Puerto Maldonado

This lodge was great. It was definitely an experience for our family. The hours without power may be an inconvenience to some, but we loved that we were forced out of our rooms and into the beautiful grounds. The guides were incredible and food was good! Only thing missing was... real coffee.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relative to where we were, this place was incredible. But definitely somewhere that guests should be prepared is in the jungle and will have some critters, no coffee, periods without power etc...
Casa Andina Premium Miraflores
Lima

This hotel was well located, but was really underwhelming. Our room smelled of mildew and it just felt really dated and tired.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private tour to the Sacred Valley:  Andean Animals & Pachamanca
Private tour to the Sacred Valley: Andean Animals & Pachamanca
Peru

The kids absolutely LOVED the animals and feeding the llamas and alpacas. The pachamanca was so fun to watch and learn about.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Puerto Maldonado

Charles was an incredible guide for our family. He kept our kids entertained and we saw so many incredible things- anteaters, giant river otters, caiman and macaws! So fun.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private tour to Chinchero, Moray, Maras  & Train to Aguas Calientes
Private tour to Chinchero, Moray, Maras & Train to Aguas Calientes
Peru

Loved this day. We learned so much and saw beautiful sights that honestly rivaled Machu Picchu. It was really incredible and we learned so much.

Quality of Experience
Guides, Drivers and Staff
Transport
Shared tour to the Planetarium Cusco (May - August) w/assistance
Shared tour to the Planetarium Cusco (May - August) w/assistance
Cusco

We would have preferred a free evening to this planetarium. It was more of a slide show and less of the actively looking at the night sky- which is what we had expected. Underwhelming.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Aug 15, 2025

Hi Mia,
Thank you so much for your kind feedback. That truly means so much to me—thank you! I’m so glad your family enjoyed the trip and that the itinerary felt just right for you. It was a joy to plan those animal and nature experiences knowing how much your kids would love them. Hearing it was your best trip ever is the best reward!
Kindly,
Liz.

Outstanding Service and Unforgettable Trip
Greece | May 27 - Jun 9, 2025

Era
Era R.
Chicago, IL | Reviewed on Aug 13, 2025
I feel so fortunate to have worked with Siena—she did an incredible job planning our trip. This was my first time traveling overseas as a single parent with my sons, and she made the process seamless from start to finish. Siena took our ages and interests into account, ensuring each part of the trip suited us perfectly. Every place we stayed offered great value, and the excursions were amazing. I especially appreciated the pre-trip Zoom meeting, where Siena walked us through the itinerary,... Read more

I feel so fortunate to have worked with Siena—she did an incredible job planning our trip. This was my first time traveling overseas as a single parent with my sons, and she made the process seamless from start to finish. Siena took our ages and interests into account, ensuring each part of the trip suited us perfectly. Every place we stayed offered great value, and the excursions were amazing.

I especially appreciated the pre-trip Zoom meeting, where Siena walked us through the itinerary, highlighted important details, and shared so many helpful recommendations and tips. Because of her expertise, I’ve already recommended KimKim to several friends who’ve asked about our trip, and I know I’ll be a returning client for future adventures.

Hotel Review
Athens Manor Houses
Athens

Spacious rooms and a central location — such a great place to stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Aug 20, 2025

Thank you so much for your heartfelt review, Era! It was truly a pleasure helping you and your boys travel together! 💛 I'm so happy you loved your trip and working with kimkim! I hope I will be able to assist you on a return trip to Greece in the future. 🇬🇷✨

Great trip , we were well taking care of and...
Vietnam | Jul 22 - Aug 6, 2025

S
Sal K.
Los Angeles, CA | Reviewed on Aug 13, 2025

Great trip ,
we were well taking care of and had a an amazing time , trip was well planned . Thanks to Camilla from Hanoi and the team at KimKim

Local specialist: Camellia Nguyen

An exceptional and trustworthy team to bring your dreams of visiting Colombia to fruition!
Colombia | Jul 18 - Jul 26, 2025

Raisa
Raisa T.
Lebanon, OH | Reviewed on Aug 13, 2025
We had an amazing adventure throughout Colombia over the course of our 8 day trip. Michael did a fantastic job of creating an itinerary for us based on our specifications (tastes of culture with an emphasis on nature and birding) and the final product was a tour de force of the many riches of the country. All of our transportation occurred seamlessly and every hotel selected for us was excellent. We were met by nothing but warmth and patience by our tour guides and drivers throughout the trip... Read more

We had an amazing adventure throughout Colombia over the course of our 8 day trip. Michael did a fantastic job of creating an itinerary for us based on our specifications (tastes of culture with an emphasis on nature and birding) and the final product was a tour de force of the many riches of the country. All of our transportation occurred seamlessly and every hotel selected for us was excellent. We were met by nothing but warmth and patience by our tour guides and drivers throughout the trip grounded in a genuine pride in the country. A few notable highlights include the private tour of the Don Manolo coffee farm in Pereira and our exceptional day in Tayrona National Park with the guide, Danilso.

Michael and the KimKim team were extremely responsive in the days leading up to our trip as well as throughout the experience. We are grateful for their guidance in planning our rather complex trip and highly recommend KimKim for anyone considering a similar experience in Colombia.

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Aug 13, 2025
Dear Raisa,
Thank you so much for your wonderful words and for taking the time to share your experience! It was truly a pleasure to help you design your journey through Colombia, and I’m thrilled to hear that everything - from the nature and birding experiences to the cultural touches - met your expectations.
On behalf of myself, your guides, drivers, and the entire Chaska team, thank you for your trust and enthusiasm throughout the planning and travel process. It was a pleasure to be part... Read more

Dear Raisa,
Thank you so much for your wonderful words and for taking the time to share your experience! It was truly a pleasure to help you design your journey through Colombia, and I’m thrilled to hear that everything - from the nature and birding experiences to the cultural touches - met your expectations.

On behalf of myself, your guides, drivers, and the entire Chaska team, thank you for your trust and enthusiasm throughout the planning and travel process. It was a pleasure to be part of your adventure, and we hope to welcome you back to Colombia someday for even more discoveries.

Warm regards,
Michael

Zindel Iceland
Iceland | Aug 2 - Aug 7, 2025

D
Dave Z.
Atlanta, GA | Reviewed on Aug 13, 2025
We have used kimkim on three trips, and our experience on this trip with Guomundur (Gummi) was our best yet.
Knowledgeable, responsive and helpful - give this man a raise!
Read more

We have used kimkim on three trips, and our experience on this trip with Guomundur (Gummi) was our best yet.
Knowledgeable, responsive and helpful - give this man a raise!

Hotel Reviews
Skalatjorn
Selfoss
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Old Charm Reykjavík Apartments
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Thórsmörk Super Jeep Experience
Thórsmörk Super Jeep Experience
Iceland
Quality of Experience
Food
Lunch was promised by kimkim, tour operator knew nothing about it and did not provide. We bought some meager snacks and kimkim reimbursed us.
Guides, Drivers and Staff
Transport
Jökulsárlón Glacier Lagoon Kayaking Excursion
Jökulsárlón Glacier Lagoon Kayaking Excursion
Iceland
Quality of Experience
Guides, Drivers and Staff
The back support straps in the kayak were not secured. Very uncomfortable kayaking - should have been inspected by guide.
Transport
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Guide was great, but the actual size of the remaining interior was disappointing and unlike the advertised photos.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Aug 13, 2025

Can you send this to my boss? Hahah! Thank you Dave! Wow, I am flattered, but most of all, I am happy that your trip was such a success!
Shall we start planning your return? :D

Our Norway in a Nutshell vacation was very close to perfect.
Norway | Aug 6 - Aug 12, 2025

V
Vernon E.
New Brighton, MN | Reviewed on Aug 13, 2025
Our Norway in a Nutshell vacation was very close to perfect. First, the KimKim arrangements were excellent. All of the reservations were made as stated, all of the connections were very carefully arranged and it was very clear how each step took place. The KimKim app made finding schedules, producing e-tickets, etc. very easy — even for this geriatric traveler. We spent a day and one half in Oslo. We found the hop-on-hop-off bus to be an excellent way to first see all of the high points... Read more

Our Norway in a Nutshell vacation was very close to perfect. First, the KimKim arrangements were excellent. All of the reservations were made as stated, all of the connections were very carefully arranged and it was very clear how each step took place. The KimKim app made finding schedules, producing e-tickets, etc. very easy — even for this geriatric traveler. We spent a day and one half in Oslo. We found the hop-on-hop-off bus to be an excellent way to first see all of the high points and then go back and spend time at each one. One note, both here and in Bergen there are two hop-on-hop-off bus services that do not honor each others tickets but whose routes are similar (but numbered differently). The red buses with yellow writing look almost exactly the same. I have no reason to believe that one is better than the other, but it would be good if better info could be provided.
The trip to Flam on the Bergen and then the Flam railroad was awesome, a must see. Flam was great and the Fretheim Hotel was by far our favorite accommodation. The cruises on the Aurlandsfjord were fantastic, we had never seen so many waterfalls. The trip to Bergen by ship, bus and train gave us views of very impressive country side. In Bergen we also used the hop-on-hop-off bus (same bus company confusion) and got a good over view of the city. The highlight was a trip up the funicular to the top of Floyen mountain. It was raining when we got to the top but we went into the restaurant and had a nice lunch and when we had finished the fog had cleared and we had a beautiful view of Bergen. Wonderful experience. Kimkim is very meticulously supportive, but also unobtrusive.

Hotel Reviews
Scandic Torget
Bergen

Clean and comfortable, but very small room with view of an alley way. There was not a single chair of any kind in this room and it was not convenient to stay in the room to rest, check emails, etc. We went to the lobby where they had chairs but it was often crowded.

Authenticity & Character
Location
Fairly convenient to sites we wanted to see.
Staff
We only interacted at check in and check out. They seemed competent.
Cleanliness & Comfort
Buy some chairs.
Fretheim Hotel
Flåm

This is a lovely hotel with nice amenities and spectacular views.

Authenticity & Character
The information about the hotel’s history was interesting.
Location
Beautiful views of the mountains.
Staff
Everyone was very friendly and helpful.
Cleanliness & Comfort
Scandic Byporten
Oslo

This is a very good hotel. The rooms are a bit small and lack chairs. Some of us old folks need to sit down.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Small, no chairs
Activity Reviews
Depart Norway
Depart Norway
Norway

Our driver to the airport was very friendly recent emigrant to Norway who was extremely positive about his adopted country and will seek citizenship when he can.

Quality of Experience
Fjord Cruise & Seafood Dining Experience
Fjord Cruise & Seafood Dining Experience
Bergen

The venue is fascinating, and the adventure of a boat ride to a private island restaurant is exciting. Although I have not become a fan of whale tartar, the exotic variety of courses is interesting. The service is excellent, the bar is well stocked, and the owner’s recounting of his various business ventures and romantic escapades is entertaining. It is a long evening trapped at a island restaurant and dependent on the arrival of a boat home a bit later than you might have wished.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cultural Walk with a Local
Cultural Walk with a Local
Bergen

Physical limitations made it impossible to do a walking tour. Instead, your local expert agreed to provide us with an in-depth overview as well as a detailed description of what we would experience at each of the stops of the hop-on-hop-off bus route. We were thus equipped with a far richer and more detailed description of the features and characteristics of these sites than the tour operators were capable of producing.

Quality of Experience
He told us far more detail than the tour operator did.
Guides, Drivers and Staff
This young man is a great teacher.
Transport
Explore Bergen
Explore Bergen
Bergen

We enjoyed the tour of Bergen.

Quality of Experience
Ægir Viking Meal Experience
Ægir Viking Meal Experience
Flåm

This was a very nice meal, and the beer was good.

Quality of Experience
Njardarheimr Viking Village Day Trip with Nærøyfjord Cruise & Bus Transfer
Njardarheimr Viking Village Day Trip with Nærøyfjord Cruise & Bus Transfer
Norway

The Viking Village was interesting, but not exceptional.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Flåm
Explore Flåm
Flåm

Flam is fantastic, the highlight was the train ride down to Flam.

Quality of Experience
Edvard Munch Museum in Oslo
Edvard Munch Museum in Oslo
Oslo

Unfortunately we ran out of time and did not get to go in to the Munch museum. We will next time.

Mathallen Food Court Visit
Mathallen Food Court Visit
Oslo
Quality of Experience
Not terribly impressive.
Panoramic City Highlights by Bus
Panoramic City Highlights by Bus
Oslo

We did the hop-on-hop-off bus tour which was not exactly as described in the brochure. We did not get to the Homemkolleren ski jump - a disappointment.

Quality of Experience
Guides, Drivers and Staff
There were no guides
Transport
Self-Guided Oslo Exploration
Self-Guided Oslo Exploration
Oslo

We really enjoyed our time in Oslo, and thought that we had pretty good guidance. I would suggest that KimKim consider an alliance with one or another of the hop-on-hop-off vendors. We have found it effective in visiting cities like Oslo or Bergen or Edinburg to take a complete route on the bus to reconointer and then to stop at places of interest. We did essentially that in Oslo and Bergen and it worked well.

Quality of Experience
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Aug 20, 2025
Thank you for such a thoughtful and entertaining review, Vernon! We’re so glad your Norway in a Nutshell trip came so close to perfect — that’s exactly what we aim for. It’s great to hear the logistics ran smoothly, the app was helpful (even for the “geriatric traveler”!), and that you enjoyed everything from Flam’s waterfalls to lunch in the clouds on Mount Fløyen. We’ll definitely take your feedback on bus companies and hotel chairs to heart — and we love your sense of humor throughout. It... Read more

Thank you for such a thoughtful and entertaining review, Vernon! We’re so glad your Norway in a Nutshell trip came so close to perfect — that’s exactly what we aim for. It’s great to hear the logistics ran smoothly, the app was helpful (even for the “geriatric traveler”!), and that you enjoyed everything from Flam’s waterfalls to lunch in the clouds on Mount Fløyen.

We’ll definitely take your feedback on bus companies and hotel chairs to heart — and we love your sense of humor throughout. It was a pleasure to help with your journey, and we’d be delighted to assist with the next one whenever you’re ready.

All the best,
Alex & Nick

A trip we could only pull-off with KimKim's help
Scotland | Jul 26 - Aug 2, 2025

Mary Sue
Mary Sue H.
Ashburn, VA | Reviewed on Aug 12, 2025
Our tour of Ireland for our family of 11 was everything I hoped it would be and more. Our specialist Salome, and local specialist Marine-Heloise, were wonderful at helping us plan everything and then troubleshooting when we had to change some plans. I was able to be in touch with Kimkim while in Ireland to help us change some times and rearrange activities on the fly. We just couldn't have coordinated everything on our own, so it was so wonderful to have their knowledge, expertise, and local... Read more

Our tour of Ireland for our family of 11 was everything I hoped it would be and more. Our specialist Salome, and local specialist Marine-Heloise, were wonderful at helping us plan everything and then troubleshooting when we had to change some plans. I was able to be in touch with Kimkim while in Ireland to help us change some times and rearrange activities on the fly. We just couldn't have coordinated everything on our own, so it was so wonderful to have their knowledge, expertise, and local contacts to rely on.

Hotel Reviews
The Belvedere Hotel
Dublin

Very comfortable and spacious rooms. It's a bit far away from some of the main tourist sites but we were able to walk everywhere. Breakfast was good. Bar was ok. One of the bartenders was rude and refused to make us a martini. The next night the bar manager was there and did make us one, but would not do so according to our specifications. He insisted he had his own secret recipe and that we would love. But we really didn't love it and would have preferred the simpler version that we requested.

Authenticity & Character
It was nice enough but really didn't have any character
Location
Staff
less than helpful when asked to recommend dining locations, and one of the bartenders was rude.
Cleanliness & Comfort
It was fine. Big rooms but tight bathrooms.
Clayton Hotel Cork City
cork

Convenient location right on the edge of the tourist section. We experienced some problems though - including sidewalk and road work happening right outside the front door, which made foot and car traffic tricky. The air conditioning in the hotel rooms couldn't keep up with the summer heat, so two of our 4 rooms were unbearably hot at night. Also, two of our rooms on the back side of the hotel experienced terrible noise all night long from the homeless population that were camped out behind their rooms. They got no sleep! We were told at the front desk that they had security who would run off the homeless people if they bothered anyone, but we didn't know to ask them to do that until it was too late. Seems like if they know it's a problem for guests they would take care of it proactively. We would not stay there again and would not recommend it to anyone.

Authenticity & Character
It's just a big hotel
Location
Staff
Cleanliness & Comfort
AC not working properly - hot rooms. Loud noises at night preventing sleep,
Randles Hotel Killarney
Co. Kerry

We loved this hotel and was within walking distance of most things in Killarney. It was beautifully appointed and so comfortable. Staff were gracious and so helpful. We loved the restaurant and especially the bar. They made the best martinis we had in Ireland.

Authenticity & Character
Very European in style and beautifully appointed
Location
convenient to everything with free parking underneath the hotel
Staff
Courteous and helpful
Cleanliness & Comfort
No complaints
Activity Reviews
Falconry Adventures
Falconry Adventures
Killarney

This was a great activity for our family of 11, ranging in age from 73 to 7. Everyone got to handle the birds, and we learned so much about them.

Quality of Experience
Guides, Drivers and Staff
Kinsale Private Walking Food Tour
Kinsale Private Walking Food Tour
Kinsale

Our guide, Amanda, went above and beyond. We were not expecting her beautiful musical performance, but enjoyed it so much.

Quality of Experience
Guides, Drivers and Staff
Private Guided Tour of The Ring of Kerry
Private Guided Tour of The Ring of Kerry
Scotland

Our driver, Steven, was outstanding. He tailored the tour to suit our family so well. We couldn't have been happier.

Quality of Experience
Guides, Drivers and Staff
Transport
Booster seats were provided for the young children in our group.
Local specialist: Salomé Deroyer
Salomé
Salomé Deroyer
Local specialist in Lyon | Replied on Aug 14, 2025

Hi Mary Sue,
Thank you so much for your review and sharing some photos, I especially love the ones at the falconry! 😊
I had a great time planning this trip for you and your family, and I do hope you will remember it for a long time! I'm also thrilled you had such an amazing time with your different guides!
Thank you again so much for traveling with us, and I really hope that we will be able to work together again for future trips!
All the best,
Salomé & the High Point Holidays Team

A really memorable and enjoyable experience in Vietnam! 🇻🇳
Vietnam | Aug 3 - Aug 11, 2025

O
Oliver I.
Canada | Reviewed on Aug 12, 2025
Our recent trip to Vietnam was truly a memorable and unforgettable experience. The country's culture, beautiful landscapes, and friendly people exceeded our expectations. I especially want to commend our tour guides: Khong in Hanoi, Tay Nguyen in Hue and Hoi An, and John in Ho Chi Minh City and the Mekong Delta. They were all highly professional, knowledgeable, and helped our group of 12 better understand the local culture and way of life.
A special thanks to Tay Nguyen, who went above...
Read more

Our recent trip to Vietnam was truly a memorable and unforgettable experience. The country's culture, beautiful landscapes, and friendly people exceeded our expectations.

I especially want to commend our tour guides: Khong in Hanoi, Tay Nguyen in Hue and Hoi An, and John in Ho Chi Minh City and the Mekong Delta. They were all highly professional, knowledgeable, and helped our group of 12 better understand the local culture and way of life.
A special thanks to Tay Nguyen, who went above and beyond for our group in Hue and Hoi An. He was always approachable and ready to help, from recommending local food to finding a tailor shop. He also managed to organize a unique and beautiful sunset boat ride on the Thu Bon river so we could experience the lantern festival in Hoi An, something that wasn't originally on our itinerary. That was truly a magical experience.

Among all the places we visited, I particularly loved the historical cities of Hoi An and Hue. The ancient town of Hoi An, with its traditional houses and local shops, offered a peaceful contrast to the bustling cities of Hanoi and Ho Chi Minh City. I also thoroughly enjoyed the historical sites, such as the Citadel in Hue and the Temple of Literature in Hanoi.

The only minor drawback was managing the schedule for a large group of 12 with diverse preferences. We had to cut short some historical visits to accommodate other activities like shopping, which was a bit disappointing. For future trips, a smaller group size might be more suitable to ensure everyone can enjoy the planned itinerary fully.

Overall, I highly recommend KimKim for anyone planning a trip to Vietnam. This journey was an incredible experience, and I would gladly recommend it to my friends and family.

Hotel Reviews
Roseland Sweet Hotel
Ho Chi Minh City

Well located hotel in Ho Chi Minh City. Breakfast was great and the staff was very friendly. They even prepared some lunch box for us when we had to leave the hotel early to go to the airport!

Authenticity & Character
Location
Staff
Very friendly and kind staff
Cleanliness & Comfort
Betel Garden Villas

Cozy and beautiful hotel in Hoi-An. Very good service by the staff. The bathroom drain in our room was clogged because the water took time to drain. And mosquitoes were sometimes a problem on some night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Blocked drain in the bathroom of our room
Hue Ecolodge

The AirCon was not working very well in our room and it was very hard to sleep at night. There were also ants in our towels. But the proximity of the hotel to nature was great.

Authenticity & Character
Location
Nature friendly hotel
Staff
The staff had some difficulties to understand English.
Cleanliness & Comfort
Air conditionning
Verdure Lotus Cruises

Very pleasant cruise on the Ha Long Bay! I especially enjoyed the Tai Chi class in the morning of the 2nd day of the cruise. The food was also really great!

Authenticity & Character
Nice way to explore Ha Long Bay
Location
Staff
Cleanliness & Comfort
Grand Cititel Hotel
Hanoi

Nice and clean hotel The breakfast was really great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A day trip to the fertile Mekong delta, Ben Tre
A day trip to the fertile Mekong delta, Ben Tre
Ho Chi Minh City

It was an interesting experience to navigate on the Mekong river and learn about the local life and culture. The coconut candy shop was full of nice souvenirs. The Sampan tour really brings us close to the water and allows us to see the Mekong through the eyes of the local people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An – Da Nang – flight to Ho Chi Minh City - Half day city tour
Hoi An – Da Nang – flight to Ho Chi Minh City - Half day city tour
Ho Chi Minh City

We were not able to complete all the scheduled activities on the tour because some people on our group prefered to shop.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bus was comfortable
From Hoi An – Da Nang – flight to Ho Chi Minh City
Vietnam

There was not a lot of trafic on our way to the airport.

Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Town Walking with Street Food Tasting  - Beach relaxing
Ancient Town Walking with Street Food Tasting - Beach relaxing
Hoi An

Hoi-An was my favorite city of our trip to Vietnam! The city kept its authentic and traditional charm and atmosphere. It is a very peaceful place filled with cozy local shops and interesting monuments. The lantern festival and the sunset on a boat on the Thu-Bon river was magical ! 🤩

Quality of Experience
Hoi-An really has its own special charm and atmosphere.
Food
Guides, Drivers and Staff
Our guide Tay Nguyen managed to organize a unique and beautiful sunset boat ride on the Thu Bon river so we could experience the lantern festival in Hoi An, something that wasn't originally on our itinerary.
Transport
Bus was comfortable
Hue City Tour, Bike to Rural Villages - Transfer to Hoi An
Hue City Tour, Bike to Rural Villages - Transfer to Hoi An
Hue

I really like the bike to rural villages activity. Our group was able to meet the local people and get a glimpse of their life. The paper flower making activity was very interesting! I really enjoyed learning about the Citadel too and the last dynasty of emperor in Vietnam.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide Tay Nguyen really did a really good job to accomodate the people in our group who didn't know how to ride a bicycle. He also knows a lot of things about his hometown Hue. He helped us better understand Vietnamese culture and local life. He also went above and beyond to satisfy our needs (from helping us find food on our way from the airport to helping us find a tailor shop!)
Transport
More cruising on the Lan Ha Bay (Verdure Lotus Cruise) - Fly to Hue
More cruising on the Lan Ha Bay (Verdure Lotus Cruise) - Fly to Hue
Vietnam

The flight was very short. Hue is a nice and cozy town.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Ha Long Bay - Lan Ha  Bay welcome on board (Verdure Lotus Cruise)
Hanoi - Ha Long Bay - Lan Ha Bay welcome on board (Verdure Lotus Cruise)
Ha Long Bay

Nice way to explore Ha Long Bay The food was very good and the rooms were comfortable. I really enjoyed the tai chi class on the morning of the second day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi City Tour -  Street food tour
Hanoi City Tour - Street food tour
Hanoi

Even though the tour was delayed due to some persons in our group wanting to shop, I liked the opportunity to taste authentic Vietnamese food including Bun Cha, Hanoï's specialty dish.

Quality of Experience
Food
I really liked the Bun Cha!
Guides, Drivers and Staff
Transport
Hanoi arrival, free at your leisure
Hanoi arrival, free at your leisure
Noi Bai International Airport (HAN)

It was great to learn about the past history of Hanoï and Vietnam through the Temple of Literature and the Women Museum. I learned about Ho Chi Minh and what he did for Vietnam. Our guide Khong was very friendly and helpful. He even learned the name of the 12 persons in our group! He recommended us a good place to taste Hanoï's specialty dish: Bun Cha 😋

Quality of Experience
Guides, Drivers and Staff
Our guide Khong was very friendly and helpful. He even learned the name of the 12 persons in our group! He recommended us a good place to taste Hanoï's specialty dish: Bun Cha 😋
Transport
Local specialist: Camellia Nguyen

The itinerary was comprehensive and the hotel...
Iceland | Aug 2 - Aug 11, 2025

david
david s.
Memphis, TN | Reviewed on Aug 12, 2025
The itinerary was comprehensive and the hotels that were selected were all first rate --Jenny was always helpful with any questions or requests . This made the trip smooth and fun. Read more

The itinerary was comprehensive and the hotels that were selected were all first rate --Jenny was always helpful with any questions or requests . This made the trip smooth and fun.

Activity Reviews
Vatnshellir lava cave tour
Vatnshellir lava cave tour
Iceland

Fun --cool experience

Quality of Experience
Guides, Drivers and Staff
Seaside Horse Ride
Seaside Horse Ride
Iceland

Beautiful scenery -- extremely pleasant guide and overall great experience

Quality of Experience
Guides, Drivers and Staff
Jokulsarlon glacier lagoon zodiac boat tour
Jokulsarlon glacier lagoon zodiac boat tour
Iceland

Just an amazing trip and spectacular scenery with and excellent guide/boat captain

Quality of Experience
Guides, Drivers and Staff
Transport
Solheimajokull Glacier Hike
Solheimajokull Glacier Hike
Iceland

Great fun and great guide although I was surprised at how many people were signed up for the same experience - I thought it would be more private with smaller groups.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Jenny Booth

We had a great time planning and going on the...
Japan | Jul 26 - Aug 3, 2025

C
Caroline S.
Manhattan, NY | Reviewed on Aug 12, 2025
We had a great time planning and going on the trip! With 8 people it was a lot of coordination! All of our travel and check-ins were seamless. My one concern was two of the tours were a lot of walking, which would have been better to known given we had flagged we were traveling with someone who was seeing impaired! Other than that we had a great experience that could not have happened without the amazing specialists at kimkim, thanks Bastien and Elizabeth! Read more

We had a great time planning and going on the trip! With 8 people it was a lot of coordination! All of our travel and check-ins were seamless. My one concern was two of the tours were a lot of walking, which would have been better to known given we had flagged we were traveling with someone who was seeing impaired! Other than that we had a great experience that could not have happened without the amazing specialists at kimkim, thanks Bastien and Elizabeth!

Activity Reviews
Kyoto Sightseeing Tour with Sake Tasting
Kyoto Sightseeing Tour with Sake Tasting
Kyoto

So fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Gion District Guided Tour
Gion District Guided Tour
Kyoto

Amazing addition, learned a lot about culture which was very interesting

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Foodie Walking Tour at Night
Osaka Foodie Walking Tour at Night
Osaka

Amazing tour! Guide was above and beyond

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Senso-ji Temple
Full Day Tokyo City Tour with Senso-ji Temple
Tokyo

Truly only downside of the trip, we did a lot but wish things were communicated to us instead of just following the guide behind. There was a lot of walking and not a lot of explaining./

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Night Foodie Tour
Tokyo Night Foodie Tour
Tokyo

Probably the best part of the trip! It was a great way to keep us going our first night there and the tour guide Yuki is above and beyond- everyone should go on tours with him!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elizabeth Ei Ma

Our memorable multi generational trip to Kenya
Kenya | Jul 26 - Aug 7, 2025

Valarie
Valarie G.
Seattle, WA | Reviewed on Aug 12, 2025
Stephan planned our memorable multi generational family trip to Kenya. He kept all of our preferences and age level interests in mind. He was on call whenever we needed him and resolved minor issues immediately. Winstone our driver made the trip most pleasant - he was proactive every step of our 14 day journey and his smile and assuring presence made our memories more special. We will never forget Stephan and Winstone. Visiting the all girls boarding schools of St Monica and Immaculate... Read more

Stephan planned our memorable multi generational family trip to Kenya. He kept all of our preferences and age level interests in mind. He was on call whenever we needed him and resolved minor issues immediately. Winstone our driver made the trip most pleasant - he was proactive every step of our 14 day journey and his smile and assuring presence made our memories more special. We will never forget Stephan and Winstone. Visiting the all girls boarding schools of St Monica and Immaculate Conception were wonderful to see the beautiful dispositions of the girls eager to learn ! St. John Bosco Rehabilitation center also in Kitale had a major impact on us as it serves both boys and girls as they prepare to enter a formalized school, some of them for the first time. Jescah and Dorcas are truly doing Gods work in educating and placing children in nurturing school environments where they have the ability to succeed in a safe environment

Local specialist: Stephan Meyer-Buenau
Stephan
Stephan Meyer-Buenau
Local specialist in Kenya | Replied on Aug 18, 2025
Hi Valarie, Thank you so much for such a thoughtful and heartfelt review. It truly means a great deal. I’m delighted to hear that the trip was memorable for your family and that both Winstone and I could contribute to making it special. I’ll be sure to pass along your kind words to him, as I know he will appreciate them deeply. We’ve also carefully taken note of all the areas for improvement that came up, and we’ll make sure to implement them moving forward. Your feedback is incredibly... Read more

Hi Valarie,

Thank you so much for such a thoughtful and heartfelt review. It truly means a great deal. I’m delighted to hear that the trip was memorable for your family and that both Winstone and I could contribute to making it special. I’ll be sure to pass along your kind words to him, as I know he will appreciate them deeply.

We’ve also carefully taken note of all the areas for improvement that came up, and we’ll make sure to implement them moving forward. Your feedback is incredibly valuable to us, and it helps ensure that every journey we plan is even better.

It was a privilege to be part of this once-in-a-lifetime family experience, and I’m so glad that the visits to the schools and the Bosco project had such an impact on you. Those are indeed truly special places.

With gratitude and warm regards,
Stephan

Costa Rica - Volcano & Beaches!
Costa Rica | Jul 29 - Aug 6, 2025

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Denise S.
Newark, NJ | Reviewed on Aug 12, 2025
We had an amazing trip to Costa Rica - 9 days/8 nites in La Fortuna for 4 and Manuel Antonio for 4. Volcano, hanging bridges, zip lining, waterfall and then onto the beach and the rain forest. Elena w/ KimKim and Serendipity Adventures were responsive, pleasant, flexible when some of our plans changed and always willing to help. I would highly recommend them for your plans to go to Costa Rica! Thank you so much!! 😍 Read more

We had an amazing trip to Costa Rica - 9 days/8 nites in La Fortuna for 4 and Manuel Antonio for 4. Volcano, hanging bridges, zip lining, waterfall and then onto the beach and the rain forest. Elena w/ KimKim and Serendipity Adventures were responsive, pleasant, flexible when some of our plans changed and always willing to help. I would highly recommend them for your plans to go to Costa Rica! Thank you so much!! 😍

Activity Reviews
Catamaran Tour with Meal
Catamaran Tour with Meal
Costa Rica

We saw whales! Great 1/2 day excursion w/ lunch. As we were on the Pacific it was a little wavy which caused some motion sickness but when we got in the water all was well. I would have spent less time looking for whales and more time in the water but overall it was a great time. Water slides were fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

A great day exploring the National Park with a very knowledgeable guide (Antonio). He had "hawk-eyes" and pointed out so many amazing animals on the walk. We ended at the beach for a relaxing dip and then lunch right in town.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Arenal/La Fortuna

an amazing day to see all that Costa Rica has to offer; my only suggestion is to split out the volcano from the hanging bridges/waterfall as it was a lot to do all 3 in the same day. Mariano was an amazing guide!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Aug 12, 2025

Dear Denise,

Thank you so much for your kind words! 🌸 I’m truly happy to hear you had an amazing time in Costa Rica and enjoyed both La Fortuna and Manuel Antonio. It was a pleasure helping you plan your adventure, and I’m glad we could make the experience smooth and enjoyable for you.

Your recommendation means a lot to me and to our team at Serendipity Adventures. We’ll be delighted to assist you again whenever you’re ready for another Pura Vida adventure!
Muchas gracias, Pura Vida!

Elena Mora
Serendipity Adventures, Costa Rica 🦥

I am so glad we hired Sandy from Kim Kim for ...
Japan | Jul 8 - Aug 2, 2025

Ian
Ian L.
Los Angeles, CA | Reviewed on Aug 12, 2025
I am so glad we hired Sandy from Kim Kim for our vacation. The service was white glove all the way. We did like 10 or so versions of the same vacation with me changing this like every week until we got the vacation we wanted. She was very patient through the process. And she even gave me really good advice and suggestions. During the vacation, we were able to get support throughout the vacation. The guides she booked were all wonderful. The accommodations were progressively amazing. Each one... Read more

I am so glad we hired Sandy from Kim Kim for our vacation. The service was white glove all the way. We did like 10 or so versions of the same vacation with me changing this like every week until we got the vacation we wanted. She was very patient through the process. And she even gave me really good advice and suggestions. During the vacation, we were able to get support throughout the vacation. The guides she booked were all wonderful. The accommodations were progressively amazing. Each one being better than the previous, and we loved all bookings. I will use her services again. for our next trip. We went for 26 days to Japan and Thailand.

Hotel Reviews
Hotel New Otani Osaka
Osaka

Great hotel and very comfortable lodgings right in the middle of the town. Walking distance to the castle.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Gate Hotel Kyoto Takasegawa by Hulic
Kyoto

5 star hotel in the middle of Kyoto. Right in the middle of the town, with easy access to the city's attractions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsuzakaya Honten
Kanagawa

Step back in time to have an authentic old-fashioned Japanese experience. Loved the spacious room and the onsen.

Authenticity & Character
Location
Nice, picturesque mountains
Staff
Cleanliness & Comfort
Shiba Park Hotel
Tokyo

Nice accommodations. Great restaurant. I like how this hotel provides self-laundry service on every floor, though it was always busy and we couldn't use it ourselves. Great bar also.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto-Nara -Osaka
Kyoto-Nara -Osaka
Osaka

Very fun tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Miyama Village Tour From Kyoto
Full Day Miyama Village Tour From Kyoto
Japan

Very fun; got to do Japanese tie-dying, which was a last minute change due to another feature being unavailable. We had a blast with our tie-die. You should add this permanently to the tour. The village was fun, though far, and it gave us a unique experience. We are glad we did this tour.

Quality of Experience
Guides, Drivers and Staff
the guide was wonderful. She's a teacher and very friendly.
Transport
transport in an SUV, with comfy chairs!
Osaka Highlights Bike Tour
Osaka Highlights Bike Tour
Japan

Loved this tour. Got to eat Okonomiyaki. Most of the biking is easy, with a lot of it downhill.

Quality of Experience
Food
Okonomiyaki is the best!
Guides, Drivers and Staff
Very knowledgeable and friendly; we thought this would be worse than it was since they changed the guide at the last minute.
Transport
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Kyoto

It was fun although my least favorite of the experiences we booked. I have never been through a tea ceremony. So it's worth doing if you haven't done it before. Funny thing if you go into a regular tea place, they will do a form of this if you order matcha.

Quality of Experience
Guides, Drivers and Staff
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto

Beautiful grove, nice boat tour. I loved the tour of the temples. If you want to learn about Japanese history, this is the tour for you.

Quality of Experience
Guides, Drivers and Staff
The guide was a teacher and also knowledgable and friendly.
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Very fun! Also a very edifying experience.

Quality of Experience
Guides, Drivers and Staff
The guide was knowledgeable and friendly
Transport
Yanaka Historical Walking Tour in Tokyo's Old Town
Yanaka Historical Walking Tour in Tokyo's Old Town
Tokyo

It was fun. Not what we thought, but we liked the shrine, the city, and the cat cafe was wonderful.

Quality of Experience
The cat cafe.
Guides, Drivers and Staff
Very knowledgeable guide.
Transport
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo

I loved the Shibuya crossing and Parco Department store. Also we did some wonderful parks, shrines, and even the Emperor's Castle.

Quality of Experience
Guides, Drivers and Staff
Sam was amazing and very knowledgable.
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

It was a cloudy day but great attractions. We got our Mt Fuji picture anyway thanks to some clever photography. Nice places to shop and eat close by. The funicular to the top of the hill was beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Aug 13, 2025
Dear Ian, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our team was able to provide you with a smooth and enjoyable experience in both Japan and Thailand. It’s especially rewarding to know that you enjoyed the personalized activities we arranged for you—such as the Tea Ceremony in Kyoto, the Osaka Highlights Bike Tour, the Full-Day Miyama Village Tour from Kyoto, and more—and that you appreciated the guidance of most of the tour guides we... Read more

Dear Ian,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our team was able to provide you with a smooth and enjoyable experience in both Japan and Thailand.

It’s especially rewarding to know that you enjoyed the personalized activities we arranged for you—such as the Tea Ceremony in Kyoto, the Osaka Highlights Bike Tour, the Full-Day Miyama Village Tour from Kyoto, and more—and that you appreciated the guidance of most of the tour guides we arranged.

We also truly value your feedback about the hotel. Your insights are incredibly helpful to us as we strive to continuously improve our services.

We hope to have the pleasure of welcoming you back on your next adventure!

Best wishes always.
Sandy

Great Grecian adventure!
Greece | Jul 28 - Aug 10, 2025

Eric
Eric C.
Chicago, IL | Reviewed on Aug 12, 2025

Gustavo, Lea and the entire kimkim team were very helpful and responsive, curating a magical 2-week Greece vacation.

Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Aug 12, 2025

Delighted to hear that it was magical Eric!

Lea and I have loved working with you, and we look forward to more family adventures in the future 🌅

Anders was very helpful each time i asked que...
Norway | Jul 20 - Jul 30, 2025

Ingrid
Ingrid D.
Atlanta, GA | Reviewed on Aug 12, 2025
Anders was very helpful each time i asked questions within the itinerary —offering options for family according to my schedule and even working around my airbnb plans i had prebooked. Due to some work projects, it took me 5 weeks to review, make revisions and decide to book, and he was always patient and never pushy. Read more

Anders was very helpful each time i asked questions within the itinerary —offering options for family according to my schedule and even working around my airbnb plans i had prebooked. Due to some work projects, it took me 5 weeks to review, make revisions and decide to book, and he was always patient and never pushy.

Hotel Reviews
Karl Johan Hotel
Oslo

Wow! This was the most beautiful hotel we have ever stayed in! I loved the location and the room!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bathroom
Thon Hotel Maritim
Stavanger

Great location and easy to find from bus/train terminal

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Norge by Scandic
Bergen

Very eclectic decor and modern.

Authenticity & Character
Location
Very close to our train station exit from our Nirway in a Nutshell arrival
Staff
Helpful
Cleanliness & Comfort
Breakfast was amazing- wide range of options and even GF options I never find on travel.
Comfort Hotel Karl Johan
Oslo

Great location as it was very easy to port our luggage (family of 4) directly from the Oslo train station on our own after a transatlantic flight! The room and bathroom was really nice and quiet. Breakfast was spectacular and perfect for us to launch out into our full day.

Authenticity & Character
Interesting decor and dj themed room was cool
Location
Proximity to sentral station + walking distance to Munch museum and Opera house.
Staff
Very helpful checking in and getting bed linen sheets - we had nothing for the couch pull out
Cleanliness & Comfort
Bathroom was huge, clean and showerhead was super fine mist
Activity Reviews
The Viking Planet (Museum tickets and VR experience included)
The Viking Planet (Museum tickets and VR experience included)
Oslo

VR game was the best feature - my kids enjoyed the viking bow/arrow game. The other interactive experience was a bit hooky

Quality of Experience
Guides, Drivers and Staff
Lysefjord Safari by RIB
Lysefjord Safari by RIB
Stavanger

Book this excursion! My family (boys 10, 16) said it was highlight of trip! We had great weather, and lucky enough to spot a seal and see the famous pulpit rock + breathtaking waterfalls over 1000 ft!! Guide was very respectful and shared fascinating stories. Suits were clean, comfy. Boat was safe and fun at 45mph!

Quality of Experience
Guides, Drivers and Staff
Transport
Norsk Folkemuseum - The Open Air Museum (museum tickets included)
Norsk Folkemuseum - The Open Air Museum (museum tickets included)
Oslo

We had issues with qr code scanning but that was the only issue.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Anders Westlund
Anders
Anders Westlund
Local specialist in Kristiansand | Replied on Aug 18, 2025
Hi Ingrid, Thank you so much for taking the time to share such a thoughtful review! I’m really glad to hear that the trip worked well for you and your family — and that the mix of activities, hotels, and sightseeing fit your pace. It’s wonderful that the Lysefjord RIB was such a highlight for your boys; those kinds of experiences tend to stick! I also appreciate your feedback on the hotels and activities — it’s very helpful to know which details made a difference. It was a real pleasure... Read more

Hi Ingrid,

Thank you so much for taking the time to share such a thoughtful review! I’m really glad to hear that the trip worked well for you and your family — and that the mix of activities, hotels, and sightseeing fit your pace. It’s wonderful that the Lysefjord RIB was such a highlight for your boys; those kinds of experiences tend to stick!

I also appreciate your feedback on the hotels and activities — it’s very helpful to know which details made a difference.

It was a real pleasure helping you plan this journey, and I’m delighted it came together so well. I hope you’ll carry these memories with you for a long time — and of course, you’re always welcome back to explore more of Norway!

Warm regards,
Anders

Kate goes above and beyond
England | Aug 1 - Aug 5, 2025

Faisal
Faisal H.
Seattle, WA | Reviewed on Aug 12, 2025
Kate goes above and beyond in making sure that the travellers are kept up to date and have all their questions answered. She is prompt and very diligent. For those who are new to world travelling and do not know their way around, I think having such a thoughtful person as a pre-travel planner is helpful as it gives you the peace of mind. Read more

Kate goes above and beyond in making sure that the travellers are kept up to date and have all their questions answered. She is prompt and very diligent. For those who are new to world travelling and do not know their way around, I think having such a thoughtful person as a pre-travel planner is helpful as it gives you the peace of mind.

Hotel Review
The Covent Garden Collection
London

I was disappointed with the apartment and I made it known to Kate. I tried reaching out to the apartment owners but they never responded. They were low on stocks and should have provided decent amount for a 5 day stay. The whole building had a smell. And the location, while very fun and lively for young folks, was very noisy and difficult to sleep at night with the noise (this is something we should have been told of since we had kids).

Authenticity & Character
Location
Staff
Everything
Cleanliness & Comfort
Smell, more stock of paper towel and supplies
Activity Review
Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

For those who are very very new to travelling outside their country and not used to using the internet to search and find their own things to do, this activity is ok. But otherwise, this was not worth it. We travel a lot around the world and often organize our own travel. With KimKim we thought we are buying something extra such as comfort, or customization and special care. But in the end, we realized that we could have planned this trip ourselves for less and the same amount of comfort. The Tower of London falls in the same category. We made the mistake of not checking very thoroughly from yelp/google reviews what this tour entails. So I'm not blaming anyone here at KimKim. I would just caution travellers - they should do their own homework first and then coordinate with a pre-travel planner.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Aug 13, 2025
Faisal, It was truly my pleasure to work with you and your family — I genuinely wanted to make your trip to England feel extraordinary from start to finish. I’m so sorry to hear about your experience with the Covent Garden apartment. To be honest, most of our travelers have really enjoyed staying there, so it’s such a shame that the broken window let in so much noise and that the property was low on supplies. The fact that your requests weren’t promptly addressed by the owners is... Read more

Faisal,

It was truly my pleasure to work with you and your family — I genuinely wanted to make your trip to England feel extraordinary from start to finish. I’m so sorry to hear about your experience with the Covent Garden apartment. To be honest, most of our travelers have really enjoyed staying there, so it’s such a shame that the broken window let in so much noise and that the property was low on supplies. The fact that your requests weren’t promptly addressed by the owners is disappointing, and I will certainly take this into consideration when recommending it in the future.

I also appreciate your thoughts on the Tower of London experience. I truly thought it would be really interesting for the children and a memorable highlight for the whole family, and I aimed to keep the right balance of activities for both kids and adults. I completely understand that for well-traveled guests like yourselves, it may not have felt as special or customized as you were hoping. Your point about travelers doing their own homework first and then coordinating with a planner is a great reminder, and I’ll make sure to emphasize this in my planning process so each experience feels truly tailored.

Thank you again for your kind words about my communication and dedication. It means a lot to know you felt supported throughout the planning process, and I’ll carry your feedback forward to ensure future trips are even better.

Wishing you and your family plenty of amazing adventures ahead,
Kate

Thank you Gummi!
Iceland | Jul 31 - Aug 5, 2025

jacquelyn
jacquelyn P.
Newark, NJ | Reviewed on Aug 12, 2025
The trip was amazing. Gummi was super helpful with our itinerary and notes for each day. We went to his suggested restaurants-all were spot on -our favorite was the first dinner at Nardeyastofa in Stykkishólmur. The drive from Stykkisholmur around the Snaefellsnes Peninsula was spectacular!! The glacier ice cave tour with Southcoast Adventure was terrifying and beautiful and a highlight of our trip. The glacier lagoon, the puffins at Dyrhólaey the waterfalls… we never would have been able to... Read more

The trip was amazing. Gummi was super helpful with our itinerary and notes for each day. We went to his suggested restaurants-all were spot on -our favorite was the first dinner at Nardeyastofa in Stykkishólmur. The drive from Stykkisholmur around the Snaefellsnes Peninsula was spectacular!! The glacier ice cave tour with Southcoast Adventure was terrifying and beautiful and a highlight of our trip. The glacier lagoon, the puffins at Dyrhólaey the waterfalls… we never would have been able to see everything without Gummi as our guide!

Hotel Reviews
Hotel Vellir
Hafnarfjörður

Very helpful and nice staff -we loved our room. Pavel was especially helpful when we had an issue and changed our room .

Location
Very easy location for both airports and for visiting Reykjavík
Staff
Cleanliness & Comfort
Hörgsland guesthouse and cottages
Kirkjubaejarklaustur

Sweet cottage with kitchen

Authenticity & Character
Location
Cleanliness & Comfort
Bathroom was a bit small and needs a little glow up
Hótel Kvika
Sveitarfélagid Ölfus

Staff was generous and helpful

Location
Staff
Cleanliness & Comfort
Room was very small for the four of us but we made it work
Hótel Varmaland
Borgarnes

Great staff - Very helpful and accommodating-super breakfast buffet

Authenticity & Character
Beautiful location
Location
Good for exploring the west Snæfellsnes Peninsula
Staff
Cleanliness & Comfort
Stracta Apartments Orustustaðir
Kirkjubæjarklaustur

Love this off the road apartment-very clean and cozy -happy to see the coffee machine there wished we stayed longer.

Location
Good for exploring the ice lagoon and glacier
Cleanliness & Comfort
Activity Reviews
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Iceland

Our ride was cancelled due to high winds sorry we couldn’t have a ride but we enjoyed the lagoon anyway , had a langostine roll for lunch and got a refund -would love to try it another time

Lava Tunnel Activity
Lava Tunnel Activity
Iceland
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

We had a great time with our guide-this is not to be missed!! Absolutely breathtaking

Quality of Experience
Guides, Drivers and Staff
Loves the stories -the bumpy ride and the Icelandic dance at the end
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Aug 13, 2025

Thank you so much for the kind review Jacquelyn
I am so happy to read that the trip was such a success :)
I do hope we'll see you in Iceland again

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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