Kimkim Trip Reviews

4.8
Based on 20,161 ratings
Read 20,161 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

.Fantastic Trip!
Italy | May 17 - May 30, 2023

Lillian
Lillian Y.
Carrollton, TX | Reviewed on May 31, 2023
Never having used the services of KimKim/Storywalking, I must say I had a little skepticism since all was developed through emails and no real “fave to face” conversation. Well, I’m here to say that this was perhaps one of the BEST planned trips I have ever taken! Everything went like clockwork. From the planning of Chiara, who listened to what I wanted in a trip, to Jessica and Barbara assisting us during the journey…they were all superb! Easily accessible for questions and able to adjust... Read more

Never having used the services of KimKim/Storywalking, I must say I had a little skepticism since all was developed through emails and no real “fave to face” conversation. Well, I’m here to say that this was perhaps one of the BEST planned trips I have ever taken! Everything went like clockwork. From the planning of Chiara, who listened to what I wanted in a trip, to Jessica and Barbara assisting us during the journey…they were all superb! Easily accessible for questions and able to adjust and assist exactly as requested. We certainly were able to experience a true taste of NW Italy and Chianti. All the excursions, drivers, train tickets, car rental all were perfect! We could not have asked for better execution during a trip. I think our favorite spots were the Royal Victorian Hotel in Varenna and the Hotel Belvedere in Chianti. Not to say the Buranco
BnB in Monterosso was not great, just a different experience. We really enjoyed visiting with Mary, one of the winery/BnB owners and the food and wine were fantastic.
I would definitely use KimKim/Storywalking again!! Many thanks to all of you who assisted in planning this trip, especially Chiara, with a perfect 10 for this trip!! ⭐️⭐️⭐️⭐️⭐️!!

Hotel Reviews
Lancaster Hotel
Milan

Great location if you want to spend the day visiting the Cathedral.

Authenticity & Character
Very Milanese!!
Location
Other than proximity to Cathedral, might be a little too distant for other sights.
Staff
Attentive.
Cleanliness & Comfort
No complaints!!
Agriturismo Buranco
Monterosso al Mare

Sort of hard to get to but worth the effort! Outstanding views and location!!

Authenticity & Character
We stayed in Casa Blanca one of only 4apartments in this winery/BnB.
Location
Easy walk into Monterosso and train station and ferries, shops and restaurants.
Staff
Outstanding care!!
Cleanliness & Comfort
Could use a little updating in the apartment with regards to AC/ceiling fans.. but… overall was great.
Belvedere di San Leonino
Castellina in Chianti

Love, love, love this hotel!! The views were spectacular!! Very authentic country farm/winery hotel.

Authenticity & Character
Felt like we were part of the area. Very authentic!!
Location
Easy to get anywhere you wanted to go in Tuscany.
Staff
Very attentive!!
Cleanliness & Comfort
Very clean!!
Hotel Nazionale
Desenzano del Garda

Good location for visiting the main areas of Desanzano. Close to restaurants and ferries which were both within a 8 minute walk from hotel.

Authenticity & Character
Very stale hotel. Felt like the hotel was more for your groups than individuals.
Location
A little off the beaten path but close enough to what we needed.
Staff
Not very friendly towards Americans.
Cleanliness & Comfort
All was good, except for the view overlooking the Audi dealership.
Hotel Royal Victoria
Varenna

Beautiful hotel and location in Varenna, Lake Como!!

Authenticity & Character
Really felt special at this hotel.
Location
Accessibility to village and ferries.
Staff
Very attentive !!
Cleanliness & Comfort
Nothing was missed or left to chance.
Activity Reviews
Wine Experience in Cinque Terre
Wine Experience in Cinque Terre
Italy

Unfortunately we did not participate in the event as we were exhausted. Sorry to miss this,

Cinque Terre Trekking & Train Card
Cinque Terre Trekking & Train Card
Italy

So easy to view all 5 villages!!

Truffle Hunting with Lunch
Truffle Hunting with Lunch
Italy

Very interesting! Great winery!

Quality of Experience
So much good food and wine!!
Guides, Drivers and Staff
Marengo, our truffle guide was great along with his truffle hunting dogs. Great learning experience.
Transport
We drive our rental car. Very easy.
Sirmione Walking and Boat Tour & Scaliger Castle
Sirmione Walking and Boat Tour & Scaliger Castle
Italy

Wow!! Great tour!! Beautiful surroundings and so interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Varenna and Bellagio Tour
Varenna and Bellagio Tour
Italy

So beautiful! Our guide was very knowledgeable and attentive to our questions.

Quality of Experience
Enjoyed learning more about the history of the Melzi family.
Guides, Drivers and Staff
All great!
Transport
Took the ferry and enjoyed all.
In the footsteps of Leonardo Da Vinci - Last Supper- Skip the Line Guided Tour
In the footsteps of Leonardo Da Vinci - Last Supper- Skip the Line Guided Tour
Milan

So glad we had a tour! Amazing guide and tour.

Quality of Experience
Our guide was great.
Guides, Drivers and Staff
Attentiveness!!
Transport
On time!!
Local specialist: Chiara Donati
Chiara
Chiara Donati
Local specialist in Perugia | Replied on May 31, 2023

Dear Lillian, thank you from the bottom of my heart for leaving this wonderful review!
I'm happy to know enjoyed Northern Lakes, Chianti & Cinque Terre. It's been a pleasure helping you plan your travel and assisting you here in Italy.
I look forward to helping you to organize another trip to Italy very soon then! :)
All the best and Arrivederci!

We just returned from a 14 day trip to Spain....
Spain | May 16 - May 30, 2023

Nancy
Nancy C.
Wilmington, NC | Reviewed on May 31, 2023
We just returned from a 14 day trip to Spain. Dalia did a great job coordinating all of our transfers and accommodations. We planned a busy schedule so didn’t give much time for ourselves but saw all of the major sights we were hoping to see and got a real feel for Spanish h culture. Highlights included the tapas and flamenco tour in Sevilla with Manuel. My husband did an e-bike tour in the mountains and the e-bike wine tour in Barcelona was wonderful. Too bad we both got sick and had to... Read more

We just returned from a 14 day trip to Spain. Dalia did a great job coordinating all of our transfers and accommodations. We planned a busy schedule so didn’t give much time for ourselves but saw all of the major sights we were hoping to see and got a real feel for Spanish h culture. Highlights included the tapas and flamenco tour in Sevilla with Manuel. My husband did an e-bike tour in the mountains and the e-bike wine tour in Barcelona was wonderful. Too bad we both got sick and had to miss a couple of events but we made the most of it. We would go back to Barcelona and Mallorca and spend more time relaxing

Activity Reviews
Madrid Tapas, Taverns & History  group tour
Madrid Tapas, Taverns & History group tour
Madrid

Lots of walking. Great opportunity to see local places and taste native foods

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Madrid Highlight group tour with Royal Palace
Madrid Highlight group tour with Royal Palace
Madrid

Very informative tour of this major landmark.

Quality of Experience
Guides, Drivers and Staff
Transport
E-Bike wine tour in the Penedes - Half day trip
E-Bike wine tour in the Penedes - Half day trip
Barcelona

Collin was an excellent guide for the bike tour and Albert was our guide for the wine tour. Beautiful day away from the crowds.

Quality of Experience
Guides we’re excellent. The winery was wont
Guides, Drivers and Staff
Very helpful and informative. Loved the private winery tour
Transport
Train was easy
Kayaking on the Guadalquivir river
Kayaking on the Guadalquivir river
Seville

Would not recommend. Restroom was gross, not even by third world standards. Staff was impersonal. They only had one boat and it was leaking. Almost tipped over near the end when boat wave swamped us. Mikele was guide and did a great job though, despite a leaking kayak. Scenery was OK.

Quality of Experience
Different company with better boats
Guides, Drivers and Staff
Transport
Sevilla & Tapas & Flamenco Small Group Evening Tour
Sevilla & Tapas & Flamenco Small Group Evening Tour
Seville

Wonderful tour. Not too long and food was great. Manuel was wonderful - he loves flamenco and shared his passion with us

Quality of Experience
Manuel
Food
Spinach. Angry potatoes
Guides, Drivers and Staff
Transport
Train to Granada for group tour of the Alhambra and transfer to Sevilla
Train to Granada for group tour of the Alhambra and transfer to Sevilla
Spain

Wry impressive site. Tons of walking. Many stairs

Quality of Experience
Guides, Drivers and Staff
Our driver Javier was excellent. He held our luggage and drove us to our hotel in Seville
Transport
Drach Caves and Porto Cristo day tip
Drach Caves and Porto Cristo day tip
Spain

Nope. Major tourist trap. Extremely crowded and not worth the effort. Dark and many stairs. Stay away

Quality of Experience
Guides, Drivers and Staff
Our guide was nice and helped us get in even though we were late arriving. He also took us to a pearl factory on the way back to our hotel. Thank you Pedro
Transport
We drove our rental car and Pedro helped navigate
Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on May 31, 2023

Hi Nancy! Thank you so much for your nice review.
It was so lovely hosting you and I am so sorry you got ill, but thankfully, you were still able to enjoy most of your trip. I look forward to helping you plan your next trip. See you again very soon!

Thanks & kind regards,

Every detail was taken care of
Iceland | May 18 - May 28, 2023

E
Eva F.
San Diego, CA | Reviewed on May 31, 2023
Hanna set up a great trip for us. Every hotel had our reservation and we were able to check in effortlessly. The details in the trip plan were thorough and we were able to see every sight we wanted to see. The organization of the trip plan was helpful so that we were able to know what was coming up and how long it would take to get there. We have never done a self-drive holiday before, but definitely will again. We don’t like being led around in a tour group, and the flexibility of self-drive... Read more

Hanna set up a great trip for us. Every hotel had our reservation and we were able to check in effortlessly. The details in the trip plan were thorough and we were able to see every sight we wanted to see. The organization of the trip plan was helpful so that we were able to know what was coming up and how long it would take to get there. We have never done a self-drive holiday before, but definitely will again. We don’t like being led around in a tour group, and the flexibility of self-drive gave us the convenience of a tour with the freedom of taking our own holiday.

Activity Review
Katla Ice Cave
Katla Ice Cave
Iceland

Super fun. A bit physically challenging, but in a good way. You go right inside an ice cave on a glacier and then through it to come out on the other side to hike on the glacier a short way.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on May 31, 2023

Thank you so much for your wonderful review!
It was a pleasure planning your Icelandic adventure - thank you so much for booking with me.

Kindest regards,
Hanna

Lizbet was great. She understood our prefere...
Iceland | May 25 - May 30, 2023

Marsha
Marsha B.
Post Falls, ID | Reviewed on May 31, 2023
Lizbet was great. She understood our preferences and tried to accommodate them. The first accommodations were perfect. I challenged lizbet on the second accommodations and she said we were booking late and that was all she could get. I would not recommend the Stracta Apartments. There are no restaurants nearby, no host or anyone to talk to, not sure about the safety there, so I did not go out to run by myself, and, very frustrating, it is not on Google maps. Making it difficult to... Read more

Lizbet was great. She understood our preferences and tried to accommodate them.

The first accommodations were perfect. I challenged lizbet on the second accommodations and she said we were booking late and that was all she could get. I would not recommend the Stracta Apartments. There are no restaurants nearby, no host or anyone to talk to, not sure about the safety there, so I did not go out to run by myself, and, very frustrating, it is not on Google maps. Making it difficult to navigate.

Kayaking was cancelled due to wind.

Missed hot pools due to baggage delivery system breaking at the airport causing a 2 plus hour delay.

Ice cave tour was outstanding
Food recommendations were very helpful.
Maps and turn by turn guide got us to all out destinations.
Lizbet, thank you for the descriptions of all the nearby waterfalls and other tourist attractions. Extremely helpful.

Hotel Reviews
Aurora Hotel at Reykjavik-Keflavik Airport Terminal KEF
Keflavík

Excellent dinner there. Lots of vegetables with main course.

Authenticity & Character
Had an exercise room. Bikes worked, never got tread mill to work.
Location
Could walk to rental car return and terminal. Wonderful location
Staff
Cleanliness & Comfort
Shower was small
Stracta Apartments Orustustaðir
Kirkjubæjarklaustur

No host. Not sure about the safety there. I did not go out to run by myself.

Authenticity & Character
It was clean. Had a full kitchen
Location
Get your road on Google maps. Grade the road more often. 7 km of potholes!
Staff
Never saw any one
Cleanliness & Comfort
There are only 2 kitchen chairs to sit on. There are no chairs with soft cushions.
Hotel Eldhestar
Ölfus, Hveragerði

Very quiet, clean and it was so much fun to see and hear the horses. Sorry we did not have time for a ride. They recommended a wonderful hike for us. Thank you.

Authenticity & Character
Great to hear and see the horses
Location
No road noise. Did hear the wind though
Staff
Loved yhe hike they recommended
Cleanliness & Comfort
Bath room was quite large
Activity Reviews
Jokulsarlon Glacier Lagoon Kayaking Tour
Jokulsarlon Glacier Lagoon Kayaking Tour
Iceland

Very disappointed, cancelled due to wind. When is it not windy the there? Provided full refund

Quality of Experience
Katla Ice Cave
Katla Ice Cave
Iceland

Best part of the trip. Hawk, our guide , was so enthusiastic, knowledgeable, fun to be with.

Quality of Experience
Guides, Drivers and Staff
Enthusiasm of guides. Each vehicle group is kept separate so small groups, easier to hear.
Transport
Local specialist: Lisbet Grönvaldt
Lisbet
Lisbet Grönvaldt
Local specialist in Iceland | Replied on May 31, 2023

Thank you for a great review, Marsha!

Not the guide's fault.
Chile | May 23 - May 26, 2023

David
David T.
Australia | Reviewed on May 31, 2023
My "guide" was a lovely man, very friendly and prompt. But he wasn't really a guide. I spent a day touring Pablo Neruda's homes because I thought I would learn more about the poet from him. Instead I went to each home and listened to a repetitive audio tour. Not what I thought I was paying more for. I do want to reiterate that this was not Orlando's fault, he was very kind and considerate every step of the way. But the planning by the agency was poor. Read more

My "guide" was a lovely man, very friendly and prompt. But he wasn't really a guide. I spent a day touring Pablo Neruda's homes because I thought I would learn more about the poet from him. Instead I went to each home and listened to a repetitive audio tour. Not what I thought I was paying more for. I do want to reiterate that this was not Orlando's fault, he was very kind and considerate every step of the way. But the planning by the agency was poor.

Hotel Review
Pullman Santiago El Bosque
Las Condes, Santiago

Good breakfast.

Authenticity & Character
Coroporate hotel; comfortable but soulless.
Location
Business district, very isolated.
Staff
Cleanliness & Comfort
Local specialist: Ana Maibach Cikes

What a great trip touring around Morocco!!
Morocco | Feb 25 - Mar 3, 2023

Diane
Diane W.
White Plains, NY | Reviewed on May 31, 2023
I had a pleasant experience planning my family’s trip to Morocco using KimKim and working with Majid. Majid made great suggestions about an itinerary and places to stay which were all amazing. Our driver and guide Youssef was friendly and fun. He was always available and on time and a pleasure to spend our time with. When my son got a stomach issue ( dont eat pizza!!) Majid and Youssef worked together to alter our trip and assist in adjusting our hotel stay. The local tour guides... Read more

I had a pleasant experience planning my family’s trip to Morocco using KimKim and working with Majid. Majid made great suggestions about an itinerary and places to stay which were all amazing.

Our driver and guide Youssef was friendly and fun. He was always available and on time and a pleasure to spend our time with. When my son got a stomach issue ( dont eat pizza!!) Majid and Youssef worked together to alter our trip and assist in adjusting our hotel stay.

The local tour guides that Majid arranged and that Youssef worked so well with were very knowledgeable. We learned so much and covered a lot of ground.

Our trip was truly fantastic. Thank you Majid and best regards to our dear driver Youssef!!!

Hotel Review
borj-des-cascades-ouzoud
ouzoud

We were unable to stay due to change in itinerary due to illness. We were very disappointed when the hotel did not reimburse us anything.

Activity Reviews
Day Trip to Meknes & the Roman Ruins of Volubilis
Day Trip to Meknes & the Roman Ruins of Volubilis
Fes
Quality of Experience
Guides, Drivers and Staff
Our guide was engaged. Spoke very fast so we missed things.
Transport
Youssef always the best !!!
Fes: Exploring the Imperial City
Fes: Exploring the Imperial City
Fes

Fantastic and full day. We saw and experienced it all. Our local tour guide was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner with a local Family in Fes
Dinner with a local Family in Fes
Fes
Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on May 31, 2023
Dear Diane, Thank you so much for taking the time to share your family experience with us. We are thrilled to hear that your Morocco family trip was one of the most amazing trips you have taken and that we were able to provide you with the professional service and attention to detail that made your trip so memorable. We're delighted that Youssef was the best part of your trip and that his kindness, fun, and extensive knowledge of the places you visited helped make your journey so memorable.... Read more

Dear Diane,

Thank you so much for taking the time to share your family experience with us. We are thrilled to hear that your Morocco family trip was one of the most amazing trips you have taken and that we were able to provide you with the professional service and attention to detail that made your trip so memorable.

We're delighted that Youssef was the best part of your trip and that his kindness, fun, and extensive knowledge of the places you visited helped make your journey so memorable. We appreciate your high recommendation of Youssef and will surely pass on your praise to him.
We are sorry that your son got ill while in Fes. We did our best to arrange everything.

We hope to welcome you back to Morocco again soon and provide you with another fantastic trip.

Best regards,

Majid

overall good but with some issues experienced
Brazil | May 19 - May 28, 2023

C
chrisha m.
Canada | Reviewed on May 31, 2023
Rio:
positive:
Daria was excellent in responding to messages.
itinerary was good. Guide was good for us and guide let us enjoy the sites without any time restriction.
Negative:
2 last minute issues with itinerary.
1) show in rio we wanted to see was not available on Tuesdays in May but we were taken to the show and then only we were told there was no show so our much anticipated evening and show became disappointment. they did arrange some other activity free but still one evening is...
Read more

Rio:
positive:
Daria was excellent in responding to messages.
itinerary was good. Guide was good for us and guide let us enjoy the sites without any time restriction.
Negative:
2 last minute issues with itinerary.
1) show in rio we wanted to see was not available on Tuesdays in May but we were taken to the show and then only we were told there was no show so our much anticipated evening and show became disappointment. they did arrange some other activity free but still one evening is ruined
2) another day, coffee farm visit was re arranged day before to evening from morning. this caused us to cancel our original plan in the evening,

Iguzu falls:

Excellent Guide: Luis was amazing . all went well with the plan

Hotel Reviews
Arena Copacabana Hotel
Rio de Janeiro

Hotel in excellent location. Breakfast and restaurant food was good. Need renovation of washroom

Authenticity & Character
Location
Staff
Cleanliness & Comfort
JL Hotel by Bourbon
Foz do Iguacu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Argentinian Side Falls Tour regular
Argentinian Side Falls Tour regular
Foz do Iguaçu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Parque das Aves - Birds park
Parque das Aves - Birds park
Foz do Iguaçu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Brazilian Side Falls Tour regular
Brazilian Side Falls Tour regular
Foz do Iguaçu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Favela Tour private tour
Favela Tour private tour
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to a historic coffee farm
Visit to a historic coffee farm
Rio de Janeiro

good experience if you haven't seen any coffee farm or small towns. but it is a long drive almost 2,5 hrs one way. not sure it is worth the experience

Quality of Experience
Guides, Drivers and Staff
Transport
Tijuca Forest and Botanic Garden private tour
Tijuca Forest and Botanic Garden private tour
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Sugarloaf, Santa Teresa and old Rio
Sugarloaf, Santa Teresa and old Rio
Rio de Janeiro
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Christ the Redeemer & city tour private tour
Christ the Redeemer & city tour private tour
Rio de Janeiro
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Churrascaria Carretão do Lido
Churrascaria Carretão do Lido
Rio de Janeiro
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Daria Beretta
Daria
Daria Beretta
Local specialist in Rio de Janeiro | Replied on Jun 14, 2023
Hi Chrisha!
First of all, I apologize again for the problem that occurred with the show. Regarding the coffee farm, unfortunately, we too were informed at the last minute of the need to change the schedule. As soon as they wrote to us we got in touch with you. We could have offered an alternative if you had told us that you had a commitment in the evening. I am truly sorry that you had to change your schedule for the evening.
However, I am glad that in spite of these 2 problems you enjoyed... Read more

Hi Chrisha!
First of all, I apologize again for the problem that occurred with the show. Regarding the coffee farm, unfortunately, we too were informed at the last minute of the need to change the schedule. As soon as they wrote to us we got in touch with you. We could have offered an alternative if you had told us that you had a commitment in the evening. I am truly sorry that you had to change your schedule for the evening.

However, I am glad that in spite of these 2 problems you enjoyed the trip and enjoyed Rio and Iguazu Falls.

Thank you for your feedback and for taking the time to write a review.

Best,
Daria

Memorable Moroccan Honeymoon
Morocco | May 26 - Jun 2, 2023

Jared
Jared P.
Redan, GA | Reviewed on May 30, 2023
My wife and I have been dreaming of a trip to Morocco since 2020. When we got married earlier this year, we knew right away where our honeymoon would be. Our to do list was long- we wanted to see all of the sights and cities but didn't know where to begin with planning. There are hundreds of travel agencies in Morocco and we are so incredibly lucky to have found Kimkim, along with Original Travels. Said and his team helped plan our entire weeklong itinerary, taking all of our requests... Read more

My wife and I have been dreaming of a trip to Morocco since 2020. When we got married earlier this year, we knew right away where our honeymoon would be. Our to do list was long- we wanted to see all of the sights and cities but didn't know where to begin with planning.

There are hundreds of travel agencies in Morocco and we are so incredibly lucky to have found Kimkim, along with Original Travels. Said and his team helped plan our entire weeklong itinerary, taking all of our requests into account. In a weeks time, we've seen the blue city of Chefchaouen, the imperial city of Meknes, the historic medina in Fez, spent time in the desert by Merzouga, Aït Benhaddou and Marrakech.

Each city has brought with it a unique and individualized experience, and memories that we know will last a lifetime. Our driver Faisal has been incredibly accommodating and hospitable, he is the reason why our trip has been so memorable. From his firsthand knowledge of Morocco's history, to making sure I had enough caffeine to make it through the early mornings, Faisal gave us a truly authentic experience.

It was evident from the minute we met Faisal that he has a deep love for his country and Moroccan culture and is eager to share it with his clients. This is clearly not just his job, but his passion. He played a pivotal role in the trip of a lifetime for us that we will forever cherish.

Having never used a travel agency before, I had reservations about putting my vacation in the hands of others. But I can say without any hesitation, this has been the best vacation we've ever had and I wouldn't hesitate to recommend Said and Faisal for anyone planning a visit to Morocco.

Local specialist: Saïd Nayt Addi
Saïd
Saïd Nayt Addi
Local specialist in Marrakech | Replied on Jun 05, 2023
Hi Jared, Thank you for sharing your wonderful experience with us and allowing us the opportunity to be part of your dream trip to Morocco. We're thrilled to hear that you and your wife had an unforgettable honeymoon and that we were able to assist you in planning an itinerary that fulfilled all your desires. At Kimkim, along with Original Travels, we take great pride in crafting personalized and tailored travel experiences for our clients. It brings us immense joy to know that we were able... Read more

Hi Jared,

Thank you for sharing your wonderful experience with us and allowing us the opportunity to be part of your dream trip to Morocco. We're thrilled to hear that you and your wife had an unforgettable honeymoon and that we were able to assist you in planning an itinerary that fulfilled all your desires.

At Kimkim, along with Original Travels, we take great pride in crafting personalized and tailored travel experiences for our clients. It brings us immense joy to know that we were able to meet your expectations and make your dreams a reality. Morocco truly is a captivating destination with its diverse cities and rich cultural heritage, and we're delighted that you got to explore the beautiful sights and immerse yourselves in the unique experiences each city had to offer.

We are especially grateful for your kind words about Faisal, your dedicated driver. Faisal's passion for his country and his deep knowledge of Moroccan history undoubtedly enhanced your journey. We are proud to have Faisal as part of our team, and we appreciate that he went above and beyond to provide you with a truly authentic experience. We will be sure to pass along your compliments to him.

Thank you again for choosing Kimkim and Original Travels for your honeymoon adventure in Morocco. We hope that the memories you've made will continue to bring you joy and that you'll have the opportunity to embark on many more remarkable journeys in the future.

Warmest regards,
Said

Eduardo was very helpful on the planning of o...
Guatemala | May 19 - May 26, 2023

M
Mirlam B.
Methuen, MA | Reviewed on May 30, 2023
Eduardo was very helpful on the planning of our trip. We are very thankful of his help and all the help of the driver Arturo as well all the guides , Diana, and Esmeralda. Read more

Eduardo was very helpful on the planning of our trip. We are very thankful of his help and all the help of the driver Arturo as well all the guides , Diana, and Esmeralda.

Hotel Reviews
Hotel Barcelo
Guatemala City

We had a terrible experience at this hotel. The first night we got there we had to call reception because there was water on the bathroom floor and the toilet was leaking. They said that they will move us to a different room but later told us that there weren’t any rooms available. So they sent someone to fix the toilet but it leaked the next day. We called reception again at 8 PM and someone else came to dried up the floor and put out towels on the floor. Both maintenance guys didn’t know what the problem was. They just kept drying the floor. We had to called reception one more time at 1AM because the noise of the water that was leaking woke us up. At this point they wanted to move us to another room and we said no thank you. We were leaving that day. We won’t ever ever come back to this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jungle Lodge Tikal
Peten

The room was nice clean. Unfortunately the sink was not working properly. The water was not going down. The food at the restaurant was good and the people at the front desk were helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eco Hotel Uxlabil

We had a terrible experience there. There was a bar close by and the music was very loud. The music didn’t stop until midnight and then the dogs started barking until 4AM. The next day the music started again at 9AM. The lake is beautiful and peaceful but it’s so sad that the loud music ruined our stay there. It seems that they don’t care about the tourists. We won’t ever go back there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Camino Real Antigua
Antigua Guatemala

We had a great time at the Camino Real Hotel. People are very caring and helpful there. The rooms are very clean. The food at the restaurant is amazing! I forgot my phone and Fitbit chargers there and they emailed me to let me know. I was so happy to get the chargers back. Arturo the driver was able to pick them up at the Camino Real Hotel and brought them back to the hotel that we were staying at in Guatemala City. We would go back to the Camino Real in a heart beat!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Scenic Drive to Lake Atitlán
Scenic Drive to Lake Atitlán
Guatemala
Quality of Experience
Guides, Drivers and Staff
Transport
Canopy Tour in Tikal National Park
Canopy Tour in Tikal National Park
Guatemala

Javier and Kevin were very helpful and very nice people.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Tour of Tikal National Park
Sunrise Tour of Tikal National Park
Guatemala

Our guide Oliver was very knowledgeable. Our driver Eduardo was very nice too. We enjoyed the sunrise very much. Oliver even let us used his binoculars to see the monkeys.

Quality of Experience
Guides, Drivers and Staff
Transport
Eduardo’s van was very comfy. The seats had headrests.
Guatemala City Tour
Guatemala City Tour
Guatemala

We enjoyed going to the National Palace, Cayala and the market. The only thing is the traffic is terrible.

Quality of Experience
Guides, Drivers and Staff
Transport
Flor de Ixcaco  weaving process
Flor de Ixcaco weaving process
Guatemala

Delfina was very knowledgeable. We enjoyed this activity very much. The store was very pretty too.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver Arturo was an excellent driver. We enjoyed his company very much.
Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Jun 14, 2023

Thanks for your comment Mirlam.
Thank you very much for your comment! We are glad that you enjoyed our "Journey in Guatemala", With this feedback you have contributed to better position this service, which is undoubtedly one of the best things you can do in our beautiful country.

I invite you to text me on your next visit to Guatemala to show you other beautiful places in our land of beautiful people.

Thank you for providing value to our service!

Sincerely,
Eduardo

Greece Trip
Greece | May 18 - May 27, 2023

Ryan
Ryan B.
Tahlequah, OK | Reviewed on May 30, 2023
My husband and I did a 10 day trip to Athens, Naxos, and Santorini and had a blast. Angela was the absolute best! Anything we needed she made it happen and made sure our trip was stress free. We would highly recommend her! Read more

My husband and I did a 10 day trip to Athens, Naxos, and Santorini and had a blast. Angela was the absolute best! Anything we needed she made it happen and made sure our trip was stress free. We would highly recommend her!

Hotel Review
Blue Dolphins Hotels & Villas
Firostefani, Santorini

This hotel had the best views and was so accommodating! We loved it!

Authenticity & Character
Location
The views!
Staff
The staff was very accommodating and so nice.
Cleanliness & Comfort
Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on May 31, 2023

Yeia sou, Ryan!

My team and I are really happy that you had a great time here in Greece with us!
You were honestly such a fun couple to work with. 🙂

I am looking forward to seeing you coming back to Greece soon. I have so much more to show you.

Until then take care and have fun!

My very best,
Angela - GA Trips Team

Organized, friendly and knowledgeable guidanc...
Norway | May 20 - May 29, 2023

Lisa
Lisa T.
Manhattan, NY | Reviewed on May 30, 2023
Organized, friendly and knowledgeable guidance I thoroughly enjoyed planning a family trip for four adults with Lisa and her team. I had loads of questions when I started planning and plenty of last-minute annoying questions, each time Lisa and her associates answered them quickly and accurately. Lisa helped me lay out an itinerary, then suggested activities based on our interests. Sea kayaking in Ålesund with Daniel at Uteguide, Bergen Past and Present with Magda and the walking tour... Read more

Organized, friendly and knowledgeable guidance

I thoroughly enjoyed planning a family trip for four adults with Lisa and her team. I had loads of questions when I started planning and plenty of last-minute annoying questions, each time Lisa and her associates answered them quickly and accurately. Lisa helped me lay out an itinerary, then suggested activities based on our interests.

Sea kayaking in Ålesund with Daniel at Uteguide, Bergen Past and Present with Magda and the walking tour of Copenhagen were standout experiences.

The hotels they booked were all very comfortable and when hotel that I requested was unavailable, they put me on a wait list and we ended up staying there. They also obtained a last-minute upgrade for our hotel in Copenhagen.

Their work was excellent all around.

Hotel Reviews
Hotel Britannia
Trondheim

Hotel Britannia is a luxury hotel that really lives up to its reputation. The rooms are beautiful. The facilities--gym, pool, sauna and spa--are well-appointed. The whole place smells good. The staff is friendly and professional. The breakfast is out of this world good.

Authenticity & Character
The breakfast, especially the herring.
Location
It's down the street from the royal residence and a ten minute walk from the Cathedral.
Staff
The staff remembered me when I returned with a follow-up question.
Cleanliness & Comfort
Everything was in impeccable condition.
MS Richard With
Tromsø

We are not people who go on cruises so we were pleasantly surprised with our over all experience. The MS Richard With is a working cargo ship as well as a cruise ship so it's a pared down cruise experience is my impression. Lots of folks sitting with their knitting looking out on the fjords as we sailed by. As for food, we only opted for breakfast, which was excellent. We were very comfortable and had a very nice time. The best part was when a crew member spoke about certain islands we were passing and their history.

Authenticity & Character
I mean, it's the Hurtigruten, it doesn't get much more authentic than that.
Location
Sailing up the coast of Norway is a special experience.
Staff
Friendly and safety oriented.
Cleanliness & Comfort
Rooms on a cruise ship are small, generally, but these were very well laid-out and comfortable.
71 Nyhavn Hotel
Copenhagen, Denmark

This hotel is a located in Nyhavn which is a very busy area. The hotel is near the sound, just around the corner from the theater and Ofelia Plads, a five minute walk from a pedestrian bridge that crosses the sound and about an eight minute walk from Kongens Nytorv, where the Royal Ballet is. The area between those points can be packed but it's about one of the prettiest areas in the city. We were in junior suites on the top floor, each had a sitting area or desk with a sleeping area upstairs under the eaves. The rooms were very comfortable, pretty and sunny. They can get warm from the sun and being at the top of the building but there is a window that opens and air-conditioning. The staff were EXTREMELY helpful, going out of their way to make sure we were aware of issues with road closures the day of our departure and helping us strategize the best way to get to the airport. The breakfast is very nice with lots of options and good coffee.

Authenticity & Character
The decor is beautiful in a warm and welcoming way.
Location
It is very close to the sound and an easy walk or bike ride to various attractions.
Staff
Cleanliness & Comfort
Heimen Hotel
Bergen

This is a good location because you are within a ten minute walk to anything you would want to see or do but it's a quiet street. We were there the weekend the local football team won the Norway cup and the town was going nuts but we couldn't here any of it from our hotel. Staff is helpful if not overly friendly. The lobby is nice to hang out in with tea and coffee available and the breakfast was high quality with lots of selection and good food. They do need to do a little bit of work on their rooms. The furniture is in noticeably poor shape and there are no black-out shades which can make sleeping in the summer months a bit difficult.

Authenticity & Character
Location
A quiet street that is a ten minute walk from most areas of interest.
Staff
The staff is very professional and can answer any questions you may have.
Cleanliness & Comfort
Activity Reviews
Copenhagen Card
Copenhagen Card
Copenhagen

We used the Copenhagen card to travel out to the Louisiana Museum, it covered both the train and entrance to the museum. We also used it for the Rosenberg Castle and the metro. The number of attractions are staggering. We were biking around the city, but if you are relying on trains and busses or want to take day trips this is must have.

Day at the Tivoli Gardens
Day at the Tivoli Gardens
Copenhagen

Tivoli Gardens is the 19th century prototype for our modern day theme parks. It is smaller than modern ones but it is so well designed that it feels much bigger than it is. The rides are fun, there is excellent food to be had and the landscaping is incredibly beautiful. We were there in spring when the flowers were in early bloom. We went on a Friday night when they have free concerts. The concert area was packed with locals coming to hear a very popular Danish rock band. There's also a laser show, a philharmonic and panto. Or if shopping is your thing, there are tchotchke shops galore.

Quality of Experience
Private tour Copenhagen walking tour
Private tour Copenhagen walking tour
Copenhagen

We loved this tour and the tour guide. It is a two and a half hour walking tour that is worth every minute so wear comfortable shoes and maybe do some extra miles at home before your trip. Our guide had lived in the US for many years so her English was excellent. Her knowledge of the history of Denmark and Copenhagen is extensive but she is such a good story teller that she makes it come alive in interesting a surprising ways. She was able to customize the tour on the spot according to our interests which she picked up on through conversation.

Quality of Experience
Smart and engaged tour guide.
Guides, Drivers and Staff
Sea Kayaking In Ålesund
Sea Kayaking In Ålesund
Ålesund

I would recommend this for people who have some familiarity with kayaking. You don't need much experience but there are some tricky spots where it helps to know how to handle the kayak. That said, our guide did an excellent job of covering the basics, getting us geared up and in the kayaks.

Quality of Experience
There is nothing like seeing any part of the Norwegian coast from the water. We saw lots of fish and a habor seal up close.
Guides, Drivers and Staff
Daniel was knowledgeable, had an easy and accessible instruction style and was a calm and low-key presence.
Past & Present City Walk
Past & Present City Walk
Bergen

Madga did an excellent job of explaining the history of Bergen and Norway. Her comments on Byrggen and Hanseatic heritage were especially enlightening. We covered a fair bit of ground, but the pace is gentle and she took care not to exhaust the members of the tour.

Quality of Experience
Local specialist: Lisa Sordal

Mohamed & Soukayna made our Morocco adventure truly memorable!!
Morocco | May 20 - May 28, 2023

Emily A.
Emily A. S.
Sandalfoot Cove, FL | Reviewed on May 30, 2023
Where do we even begin.. our trip to Morocco that was put together by Original Travels couldn't have gone any better. We worked with Mohamed during the planning stage. He was very knowledgeable and patient. We were all over the place in terms of trying to see everything in a short amount of time. We kept changing our minds and without hesitation he made the adjustments to our itinerary and kept reassuring us that we would be able to see everything we had hoped for. Once we arrived in... Read more

Where do we even begin.. our trip to Morocco that was put together by Original Travels couldn't have gone any better. We worked with Mohamed during the planning stage. He was very knowledgeable and patient. We were all over the place in terms of trying to see everything in a short amount of time. We kept changing our minds and without hesitation he made the adjustments to our itinerary and kept reassuring us that we would be able to see everything we had hoped for.

Once we arrived in Morocco we were greeted by our driver, Soukayna. We cannot say enough good things about her! She truly made our trip spectacular. She always had a smile on her face, personable, funny, professional, safe and an amazing driver, calm, always early, resourceful, and went above and beyond to make sure we had the most memorable vacation. She even made sure that our 5 year wedding anniversary was not forgotten and surprised us with a cake she was able to source from a local family in Merzouga. We couldn't imagine seeing and experiencing Morocco with anyone else. Soukayna started off as our driver and ended as our family she was truly the hardest goodbye of our trip!

Hotel Reviews
Palais Sebban
Marrakech

We loved this riad! It was very charming and the Moroccan design did not disappoint

Authenticity & Character
Everything was tastefully designed and felt very authentic
Location
Great location. Walking distance to everything
Staff
Staff was kind and accommodating
Cleanliness & Comfort
Rooms and riad were very clean and comfortable
Kasbah Titrit
Ait Ben Haddou

Very authentic feeling hotel. The rooms very spacious and the views were incredible

Authenticity & Character
Very authentic and charming
Location
Felt like we were in the middle of nowhere but that's just the area
Staff
The staff were kind and extremely accommodating
Cleanliness & Comfort
Rooms and dining room were clean and very comfortable
Riad Salam Fes
Fes

Loved the design and character of this riad

Authenticity & Character
Location
Staff
The staff were friendly and personable
Cleanliness & Comfort
Everything was clean and comfortable
Tiziri Luxury Camp
Merzouga

The guys at Tiziri luxury camp were amazing! They were courteous and very sweet and the food was incredible!

Authenticity & Character
We loved that everything they provided was not damaging to the environment. The tents had chic Moroccan decor to add to the ambiance
Location
Loved that it was in the middle of the desert and that we needed to ride camels to get there
Staff
The guys were so polite and friendly. We loved sitting around the camp fire listening to them freestyle some berber music
Cleanliness & Comfort
The tents were clean and well taken care of and the showers had hot water which was much needed for a chilly desert night
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Jun 04, 2023

Hi Emily,

Thank you so much for your exceptional 5-star review! We truly appreciate your kind words and are thrilled that you had a fantastic experience during your trip to Morocco with Original Travels. It was a pleasure to be a part of your journey, and we hope to have the opportunity to welcome you back for more unforgettable adventures in the future. Thank you again for choosing us as your travel partner.

Best regards,
Mohamed.

Excellent Trip Plan for Mainland Portugal and the Azores
Portugal | May 6 - May 19, 2023

Karen
Karen F.
Manhattan, NY | Reviewed on May 30, 2023
Our group could not have been happier with our two week trip to Portugal and Sao Miguel Island! The hotels, transfers, and guides were all excellent. In Lisbon, our guide was Filipa for two days and she was very good. I would definitely recommend Palacio Ludovice Hotel as well - great location, rooms, and customer service. We loved the day trip to Sintra, Estoril and Cascais as well - another great guide and Nortada restaurant for lunch was a great recommendation. Evora was lovely but I... Read more

Our group could not have been happier with our two week trip to Portugal and Sao Miguel Island! The hotels, transfers, and guides were all excellent. In Lisbon, our guide was Filipa for two days and she was very good. I would definitely recommend Palacio Ludovice Hotel as well - great location, rooms, and customer service. We loved the day trip to Sintra, Estoril and Cascais as well - another great guide and Nortada restaurant for lunch was a great recommendation. Evora was lovely but I would not necessarily recommend the Pousada de Evora, Convento dos Loios hotel. The rooms were generally sparse and they had very limited staff. However, Telma (our guide for two days) was outstanding and we loved the Olive Oil Estate tour and lunch - definitely a high point. Quinta Nova Winery House was in a spectacular location - but the trip up and down the mountain was nerve racking for those with fear of heights! Our dinner at their restaurant was delicious and the boat trip down the Douro River was wonderful. Would not recommended the picnic lunch at Quinda da Roeda Winery and it was a LONG, uphill walk from the dock (not 10 minutes - more like 30 minutes). Torel Palace in Porto was another high point - beautiful rooms and excellent service in a great location. The trip to Sao Miguel went as planned. However, we did not need the two rental cars. The hotel was only 10 minutes from the airport, so a taxi would have worked fine and we didn't use them the rest of the trip (I think we would have needed them if we stayed in the original hotel at the botanical gardens and probably should have rethought them after we moved to the waterfront). The Hotel Marina Atlantico was nothing fancy but nice with a great view and central location. We loved the Sunset Boat ride, the whale watching trip, and the Food and Wine Walk was wonderful. Natacha for Sete Ciudades and Furnas could not have been better - please recommend her for all of your clients; they will not be disappointed! All in all, we had a fantastic trip and were so happy with Marta and the Kimkim team as always. Thank you again! Karen Friedrich and Team!

Hotel Reviews
Hotel Marina Atlântico
Ponta Delgada, São Miguel

A very nice waterfront hotel - nothing fancy but clean and good service with a great balcony facing the waterfront. Very nice bar with good food. Great location.

Authenticity & Character
Feels like a convention hotel, so not really charming.
Location
Staff
Cleanliness & Comfort
Torel Palace Porto
Porto

Unbelievable rooms and amazing service. Central to everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Quinta Nova Winery House - Relais & Châteaux
Sabrosa

Lovely hotel with beautiful rooms and amazing views. The cost of those views comes from the trip up the mountain on a narrow, switch back road with no rails - scary up and down trip every day for anyone afraid of heights. There are also no other services so you will need to eat and drink onsite. Breakfast was not served until 8:30AM, and there were no staff onsite earlier if you wanted a coffee or tea. I found that lacking for a Relais and Chateau property. Dinner was outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Convento de Evora
Évora

It is a converted Convent, so rooms are small and sparse but clean. Minimal staff in the evening/morning so it was difficult to find someone if you wanted a drink at the bar or coffee in the morning. Location next to the ruins is very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palácio Ludovice Wine Experience Hotel
Lisboa

Lovely hotel with good service. Many rooms have windows that overlook the atrium and dining area instead of outside, so you may want to request an "outside" room if that is important to you. Great location in central Lisbon.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on May 31, 2023

Hi Karen, thank you for submitting this review. It is a pleasure to have organized the trip for you and your group! All your comments will be a great help for us to continue improving the experiences we want to offer our travelers, and get more people to discover the beauty and wonders of Portugal. Wish our paths cross again in the future if you decide to come to Spain or Portugal at a different time. My warmest regards, Marta

Turkey Trip
Turkey | May 15 - May 26, 2023

M
Margaret Kim E.
Mexico | Reviewed on May 30, 2023
Turkey Trip:
ISTANBUL: has some beautiful sites of such historical relevance. We appreciated the tours by Hatice, who was very friendly and knowledgeable. The hotel selected by Berat was substandard, DINGY, and in desperate need of refreshing and updating. The Staff were great.
The food tour was lacking; the market was pretty but touristy and monotonous - are there no "real" markets for locals that would be far more intriguing?
CAPPADOCIA: was amazing. We were pleased with our hotel...
Read more

Turkey Trip:
ISTANBUL: has some beautiful sites of such historical relevance. We appreciated the tours by Hatice, who was very friendly and knowledgeable. The hotel selected by Berat was substandard, DINGY, and in desperate need of refreshing and updating. The Staff were great.
The food tour was lacking; the market was pretty but touristy and monotonous - are there no "real" markets for locals that would be far more intriguing?
CAPPADOCIA: was amazing. We were pleased with our hotel although it lacked some additional things like a soap dish and only one towel each. The only coffee in room and at bkft was Nescafe Instant - yuck!
ANTALYA: stop over for a night was a nice stay in a modern hotel. Then off at 6AM for a flight to get to Kas.
KAS: delightful town. The HOTEL THAT WAS SELECTED FOR US WAS TOTALLY UNACCEPTABLE. We complained to Berat who thought it would be alright to suggest one of our two couples could move to a larger room. After much emphatic dialogue on our part, she came up with another hotel that we visited before approving. It was fantastic.
WE BELIEVE THAT BEFORE ANY TOUR COORDINATOR SUGGESTS ACCOMMODATION, THAT THEY CHECK THEM OUT FIRST-HAND/IN-PERSON. OUR LOCAL GUIDE HAD NEVER VISITED EITHER OF OUR HOTELS.
All-in-all it was a wonderful trip, but some quality aspects left us disappointed.

Hotel Reviews
Aqua Princess Hotel
Kaş, Antalya
Authenticity & Character
Location
Staff
Cleanliness & Comfort
No elevator and had to climb 4 storeys. Rooms were tiny, old, dingy,...
Helike Hotel
Nevsehir
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Akra Antalya Hotel
Antalya
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sirkeci Mansion Hotel
Istanbul

mentioned previously

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Berat Ornek
Berat
Berat Ornek
Local specialist in Turkey | Replied on Jun 01, 2023
Hello Margaret, Thanks for your review and we are glad to hear you had an overall positive experience in Turkey. For all bookings, we send out the list of hotels on the trip plan and we get the approval from our customers before booking. In addition, our team members regularly visit and have stayed at the hotels we sell in our trip plans. This trip plan is a standard budget trip plan that includes standard budget hotels, confirmed by the traveler. We wish you had mentioned that we did not... Read more

Hello Margaret,

Thanks for your review and we are glad to hear you had an overall positive experience in Turkey.

For all bookings, we send out the list of hotels on the trip plan and we get the approval from our customers before booking. In addition, our team members regularly visit and have stayed at the hotels we sell in our trip plans. This trip plan is a standard budget trip plan that includes standard budget hotels, confirmed by the traveler.

We wish you had mentioned that we did not really have a long discussion about changing your hotel at Kaş. As seen on our Kimkim conversation, we arranged two deluxe category rooms at a different hotel in Kaş within 35 minutes after your room complaint. We acted very quickly at 9 PM out of office hours and solved the issue without any bargaining for extra charge.

Though we did not technically have to, we offered this major upgrade FREE OF CHARGE for a three night stay at Kaş.

We always strive to better serve our travelers and we are sorry for your experience. However, expecting to stay at deluxe category hotels although you've agreed to standard budget hotels also seems not quite right.

We thank you for choosing us again and sending you best regards,
Berat

Dalia organised a fantastic itinerary which c...
Spain | May 13 - May 26, 2023

Gordon
Gordon A.
Australia | Reviewed on May 30, 2023

Dalia organised a fantastic itinerary which covered all of the sites/places we were keen to see across northern Spain. The tours and hotels were all very good, and made for an enjoyable holiday.

Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on May 31, 2023

Hello Gordon,

I really appreciate your lovely review. Thank you for traveling with us!
I wish you all the best in your future travels.

Warm regards,
Dalia

Terry helped make this trip stress-free and easy to plan. I had a great time in Iceland.
Iceland | May 19 - May 27, 2023

Anthony
Anthony M.
Shaw, DC | Reviewed on May 30, 2023
I had a great time on the trip that Terry helped set up for me throughout Iceland. She was very responsive to my questions, had a lot of insider knowledge of the locations and activities, and made the process very easy. I'm generally an independent traveler, but having someone with local knowledge is invaluable. I got to see many sights that I would never had known about otherwise. The hotels selected by Terry and KimKim were very comfortable and, as much as possible, conveniently located.... Read more

I had a great time on the trip that Terry helped set up for me throughout Iceland. She was very responsive to my questions, had a lot of insider knowledge of the locations and activities, and made the process very easy. I'm generally an independent traveler, but having someone with local knowledge is invaluable. I got to see many sights that I would never had known about otherwise. The hotels selected by Terry and KimKim were very comfortable and, as much as possible, conveniently located. Here are a couple of tips from me for future travelers: If possible, spend more than one day in Akureyri. It's a great small city and a jumping off point for other activities in the area. Also, be prepared for any kind of weather at any time - pack accordingly. The whale watching tour was great and Husavik is beautiful town to visit. Definitely partake in the nature baths in any part of the country; they are very soothing after driving (and some days driving will be long and tiring). Overall, this was a great trip and kimkim made planning so much easier. I will use them in the future for other travels.

Activity Reviews
The Geothermal Vok Baths
The Geothermal Vok Baths
Iceland

This is a very nice facility and the staff was great. They have the main pools, plus 2 floating pools in the river. It is possible to jump into the freezing river and then climb back into the pools. It was a unique experience. A nice touch is also a corridor where you can walk right into the pool without having to brave the cold outside air. Of course, I learned that too late.

Quality of Experience
Guides, Drivers and Staff
Husavik Whale Watching
Husavik Whale Watching
Iceland

I highly recommend this activity. But check the time of year vs whale populations in the harbor. I was there when the whales were in abundance and got to see many. But it may be different at other times of year. The boats can accommodate many people and even though there were lots of people, I never felt crowded. There was always room to move about the vessel. Also, they were nice enough to give everyone hot chocolate and a cinnamon roll on the way back to port.

Quality of Experience
Guides, Drivers and Staff
Transport
The boats felt safe, sturdy, and fit lots of people comfortably.
Earth Lagoon
Earth Lagoon
Lake Mývatn

This was a nice large natural bath. It was very soothing and had a swim up bar that was very convenient. It has great views overlooking the water like an infinity pool. Viewing the sunset from the water was very nice.

Quality of Experience
Guides, Drivers and Staff
Bjorbodin Beer Baths
Iceland

This was a cool experience. It was fun and the place is very nice. I didn't eat at the restaurant but the menu looked good. The room with the beer bath and tap is private, clean, and you should definitely try it out, since you came all this way anyway.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Terry Stanley
Terry
Terry Stanley
Local specialist in Canada | Replied on May 31, 2023

Thank you so much for the lovely review, Anthony! I am so glad that you had such a great trip, especially indulging in many of the baths this time around. Good luck with your future travels.
Warmest regards, Terry

Cannot say enough about the entire experience...
Greece | Apr 22 - May 16, 2023

Dorothy
Dorothy H.
Wesley Chapel, FL | Reviewed on May 30, 2023
Cannot say enough about the entire experience. Enjoyed every aspect of our amazing adventure in Greece. Christos, is a wonderful person and experienced which really helped us on our travels. His team is top notch. He connected us with so many delightful people to numerous for me to mention today. Everyday was well planned for me and of particular note the Argolis day trip, catamaran cruise on the Caldera Lagoon, lovely Naxos it truly was all wonderful. It was also a delight to meet... Read more

Cannot say enough about the entire experience. Enjoyed every aspect of our amazing adventure in Greece. Christos, is a wonderful person and experienced which really helped us on our travels. His team is top notch. He connected us with so many delightful people to numerous for me to mention today. Everyday was well planned for me and of particular note the Argolis day trip, catamaran cruise on the Caldera Lagoon, lovely Naxos it truly was all wonderful. It was also a delight to meet Christos in person. Thank you all once again!!Sincerely, Dorothy

Hotel Reviews
Scala de Faro
Chania
Authenticity & Character
Location
Staff
Christina went above and beyond! They are very lucky to have her!
Cleanliness & Comfort
Mykonos Theoxenia Boutique Hotel
Mykonos
Location
Staff
All the staff were outstanding!
Cleanliness & Comfort
Four Streets Athens
Athens

Very clean, centrally located, safe. Near all things you might want in Athens. The Placa, restaurants, groceries, Acropolis, shopping, kitchen well equipment. Very nice experience!

Authenticity & Character
Location
Staff
The owner met us and helped us with whatever was needed.
Cleanliness & Comfort
Activity Reviews
Morning Catamaran Caldera Cruise
Morning Catamaran Caldera Cruise
Santorini

A lot of fun, we’ll worth it!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Olive Farm Visit & Lunch in Archanes
Olive Farm Visit & Lunch in Archanes
Heraklion
Quality of Experience
Guides, Drivers and Staff
Transport
Athens Food Tour
Athens Food Tour
Athens
Quality of Experience
Very nice woman who led the tour. Helpful and knowledgeable.
Food
Guides, Drivers and Staff
Private Delphi Day-trip
Private Delphi Day-trip
Athens
Quality of Experience
Food
Ok, stopped for pit stop.
Guides, Drivers and Staff
Transport
Local specialist: Christos Mylonas
Christos
Christos Mylonas
Local specialist in Athens | Replied on Jun 04, 2023

Hi Dorothy
Than you very much for your review and your kind words. I am very glad to know that you had a great time during your trip in Greece.
Greetings from all the team!
Christos

Rave reviews for Christos and the Travel 12 t...
Greece | Apr 22 - May 16, 2023

Lisa
Lisa B.
Ivins, UT | Reviewed on May 30, 2023
Rave reviews for Christos and the Travel 12 team. They were there any and every moment of the way during the 30 days in Greece. Every detail went as planned… well, almost. One private tour had a misunderstanding with the guide which was resolved quickly. We also had to extend our trip by 5 nights and they came through within 48 hours, booking everything from accommodations to cooking class and drivers. I can’t thank you enough for the professionalism from you and your entire team. Read more

Rave reviews for Christos and the Travel 12 team. They were there any and every moment of the way during the 30 days in Greece. Every detail went as planned… well, almost. One private tour had a misunderstanding with the guide which was resolved quickly. We also had to extend our trip by 5 nights and they came through within 48 hours, booking everything from accommodations to cooking class and drivers. I can’t thank you enough for the professionalism from you and your entire team.

Hotel Reviews
Volcano View Hotel
Santorini

Great view of the sea. Nice and friendly staff. Quiet location 10 minutes ride into Fira. Beautiful breakfast and restaurant services. Room was clean and well appointed.

Authenticity & Character
Location
10 minutes outside of Fira. Made for a more private and quieter place. Amazing views of the caldera.
Staff
Very nice and friendly. Made last minute spa reservations for 2 of us at their sister hotel across the street. GREAT hot stone massage!
Cleanliness & Comfort
Great bedding, great bed, small room but had a lovely balcony overlooking the caldera and sea.
Scala de Faro
Chania

LOVED this cute boutique 9 room hotel. Staff was GREAT, location was GREAT, the rooms were all unique in a historic 16th century building. Beautifully done!

Authenticity & Character
Totally remodeled 16th century building. So authentic in the choices of materials and design. No elevator from 1st to 2nd floor. Cars cannot drive up to the front door, but drivers figure out how to help.
Location
Right in old town!
Staff
Thank you thank you for all your help with everything from airline issues to restaurants, to early breakfast box!
Cleanliness & Comfort
FABULOUS! Great bedding and beds. I had the jacuzzi room and used it one day… perfect! Everything clean, very clean!
Aquila Atlantis Hotel
Heraklion – Crete

Just okay. Adequate. Good location to walk to the square and close to the port.

Authenticity & Character
Just okay.
Location
Close to the port from the ferry. Quick walk to the square for restaurants and shops.
Staff
Just okay.
Cleanliness & Comfort
Clean. Just okay on comfort.
MONTANA VILLA NAXOS
Naxos

Did NOT like this ‘Villa.’ The word villa is an overstatement. Odd layout of the house for bedrooms. Leaking living room roof and bathroom floor. The owner was defensive over issues when we had to call him to fix the electricity that went out in the living room (probably due to water in the ceiling). He suggested we overloaded the system. Really????? We were out the entire day!!! It was not very clean in the cabinets and too much evidence of someone living there. Yuck. The oven was not set up so no way to use it. No toaster… when we asked about it 2 days later, the comment back was “you can’t expect me to make sure everything is working.” Really??? Beds were not comfortable, bedding in downstairs bedroom didn’t fit, exposing the mattress, yuck. I slept on the blanket. Downstairs tub was so high it was dangerous to get in/out. Towel bar was rehung at about 6’, impossible to reach. The holes were remaining from being moved up. The best thing about the property was the pool and view. That’s it!

Authenticity & Character
A remodeled mess.
Location
Very far from town. A 20 minute walk to a small beach restaurant area down the hill.
Staff
Explained in description
Cleanliness & Comfort
Explained in description
Mykonos Theoxenia Boutique Hotel
Mykonos

Great location, right next to the windmills. Old hotel that’s been renovated. It was very luxurious yet not stuffy. Beautiful pool area with views of the sea.

Authenticity & Character
Modernized but with character in the choice of materials.
Location
Just on the edge of town, so very quiet yet a short walk into the cute town.
Staff
Over the top hospitality! Aimed to please at every turn.
Cleanliness & Comfort
Great bedding, great mattress, clean as a whistle.
Four Streets Athens
Athens

Wow, love this apartment! Direct view of the Acropolis out the beautiful living room windows. Clean, newly and beautifully remodeled. Owner/manager was available anytime. Bedding and bed was great. Kitchen well appointed. Location wonderful, in the heart of the Plaka district.

Authenticity & Character
Old building totally remodeled in a modern way, but still authentic.
Location
In the heart of Plaka district.
Staff
Available anytime!
Cleanliness & Comfort
Great bedding, and very comfortable beds. The entire apartment was clean as a whistle.
Electra Palace Thessaloniki
Thessaloniki

Great location, nice hotel. Good value for the money.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day-Trip to Delos Island
Day-Trip to Delos Island
Mykonos

This place was HUGE! There were lots of groups, and we were thrown into one with headsets to listen to the guide. The audio wasn’t working well and there was so much overlap between groups and guides walking around, that the frequencies kept getting mixed up. I abandoned my set and just tried to listen. I would have preferred to walk around, self guided as there were plenty of placards around.

Quality of Experience
Guides, Drivers and Staff
The guides do their best, but I think they jam in way too many people at the same time to the same area.
Olive Farm Visit & Lunch in Archanes
Olive Farm Visit & Lunch in Archanes
Heraklion

We loved this family farm. They were so passionate and eager to teach us about olive oil and olives. It was great experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santorini Highlights with Wine
Santorini Highlights with Wine
Greece

Our guide was great. He was knowledgeable and friendly. We learned so much about the history of the island. We walked through iconic areas for the best photo opportunities. We were dropped at the winery while he waited outside. Wine tasting was at Artemis Karamolegos. There were 3 tastings and we talked them into 2 more! Very generous (we bought a bottle!). We got little nibbles for 2, even though they knew there were 3 of us. We had to ask for more food! They were very nice about it.

Quality of Experience
Organized and professional.
Guides, Drivers and Staff
Loved our guide!
Transport
Perfect!
Private Delphi Day-trip
Private Delphi Day-trip
Athens

We all enjoyed the visit to Delphi. It was in a beautiful location. Even though there were lots of tourists, there was plenty of room to explore and not feel crowded.

Quality of Experience
Guides, Drivers and Staff
Transport
Local Meal in Nafplio
Local Meal in Nafplio
Greece

Our google map link for this restaurant was facing the water with a beautiful outdoor setting. The owner (assuming) rudely told us we need to go to the ‘other one’ and pointed in the direction to go. Apparently they are owned by the same family. The ‘other one’ was on a back street so we ate inside (nothing special). The food was fresh and good but we didn’t appreciate how we were handled.

Athens Food Tour
Athens Food Tour
Athens

Only 6 of us in the group tour (3 were us). We went for Turkish style coffee, olive oil tasting + cheese, a quick souvlaki at her favorite place, and then lunch. Lunch was sharing traditional Greek dishes. The guide was also a therapist who was on a cleansing fast. So, she did not share any of our food. 🙃 She was very nice and included the fish and meat markets, and a spice store as we were walking around. All in all, good tour.

Quality of Experience
Organized, friendly guide who knew her way around and chose good stops.
Food
Guides, Drivers and Staff
Pella & Vergina Guided Tour
Pella & Vergina Guided Tour
Thessaloniki

It was quite a drive, but beautiful countryside. Both museums were done very well and worthwhile. We stopped for lunch in Pella at a local family restaurant. It was typical Greek dishes in sharing style. It was lovely.

Quality of Experience
Organized, guide was experienced, passionate, and communicated very well.
Guides, Drivers and Staff
Transport
Hiking Naxos Paths
Hiking Naxos Paths
Naxos

One of my favorite experiences of the 30 days through Greece. Walking through 4 villages was a special experience. I highly recommend doing this! It’s not difficult, but it is 4 hours (or a bit more).

Quality of Experience
Local knowledgeable guide…friendly and personable.
Guides, Drivers and Staff
GREAT!
Transport
All on foot.
Private Naxos Food & Culture Tour
Private Naxos Food & Culture Tour
Naxos

Loved this tour with our local guide. We had an authentic Naxos meal at a family restaurant in her village. Food was lovely.

Quality of Experience
Friendly and knowledgeable guide, as local as you can get.
Food
Local wonderful lunch.
Guides, Drivers and Staff
She was great!
Transport
Comfortable car.
Salonica Jewish Heritage Tour
Salonica Jewish Heritage Tour
Thessaloniki

Well, we realized 1/2 way into the tour that it was NOT a Jewish tour but a Classic Tour. They did their best to make up for it and added extra time. We let the Travel 12 know….handled very well. Next day on the way to Pella, the driver took us to an amazing old Synagogue to make up for the goof.

Quality of Experience
Make sure and confirm the tour you’re on before starting.
Guides, Drivers and Staff
Make sure you’re on the right tour and going to the right place.
Transport
Comfortable Mercedes car, friendly and accommodating driver and guides, even with the initial tour issue.
Private Acropolis Hill & Museum Tour
Private Acropolis Hill & Museum Tour
Athens

Be prepared to be among 1000 people touring at the same time. It was like Disneyland. BUT, it was the amazing Acropolis! The tour guide was professional and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Professional and knowledgeable.
Transport
We walked.
Local specialist: Christos Mylonas
Christos
Christos Mylonas
Local specialist in Athens | Replied on Jun 03, 2023

Hi Lisa
Thank you again for your precious feedback, this will be very helpful for us and for future travelers as well!
I am very happy that you have a great time in Greece and hope to see you back again!
Greetings from all the team
Christos

Great trip to Atacama and Uyuni
Chile | May 18 - May 28, 2023

Steve
Steve P.
San Fernando, CA | Reviewed on May 30, 2023
Overall, the trip was wonderful and amazing. The experience of a lifetime. Angel was great to deal with from start to finish. In planning the trip, listening to my wants and needs, and then providing tours accordingly. During the trio he was readily available and responsive whenever a question came up or problem occurred. The big thing for me which would have made the trip go more smoothly and be more enjoyable as a result is more communication ahead of time about what’s next. Whether... Read more

Overall, the trip was wonderful and amazing. The experience of a lifetime.

Angel was great to deal with from start to finish. In planning the trip, listening to my wants and needs, and then providing tours accordingly. During the trio he was readily available and responsive whenever a question came up or problem occurred.

The big thing for me which would have made the trip go more smoothly and be more enjoyable as a result is more communication ahead of time about what’s next. Whether that would be in the form of a much more detailed itinerary before departure, or at the very least, detailed information the evening before each tour. This should include vouchers for lodging and tours, tour operator names and contact information, pick up times and locations, what to bring, required park admission fees, etc. I felt like I was flying blind on several occasions throughout the trip. Maybe this is not unusual, but it hasn’t been that way for me on other international trips, including ones to Chile.

The other thing which could have really been a problem but fortunately wasn’t, was the lack of advance information provided to me about the border crossing from Chile into Bolivia for the Uyuni Salt Flats tour, where I was notified late of some requirements and not told about $160USD tourist visa (which I did don't have when I arrived at the border). As my travel agent, KimKim should have known necessary requirements for a client who is a US resident who is traveling between Chile and Bolivia. This problem could and should have been avoided.

There were other smaller missteps along the way, including problems with transportation to and from SCL to my hotel, some inaccurate tour descriptions (for example, the hike to Puribore Hot Springs - they’re not really hot springs and the water is not even hot), concern for safety as well as comfort on the ride back from Uyuni to San Pedro, miscommunication or lack of communication from individual tour operators about pick up times and/or what to bring. I have provided Angel with detailed explanations of all of the above.

In the end, despite the fact that this was without question the trip of a lifetime, and Angel was there whenever I needed him and responded right away, I am not sure if I would book another trip with KimKim as I definitely feel many of the problems I encountered along the way could have easily been avoided. If I were to book again with KimKim I would at least know going in what potential problems to be on the lookout for.

Hotel Reviews
Colcha K hostel
Salar de Uyuni

This hostel was actually nicer and seemingly newer than Villamar. It was clean and comfortable with a nice dining room.

Authenticity & Character
Location
Cleanliness & Comfort
Diego de Almagro San Pedro

One should not go to San Pedro expecting 5 star accommodations. This hotel was fine. It was clean and spacious and located only minutes from the center of town. It is a big property with a pool (though water was cold and I didn't see any one swim during my 6 day stay). Food in restaurant was good. Staff helpful and generally bi-lingual.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Velazquez
Santiago

Hotel was fine. It was clean and centrally located in a good neighborhood.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hostel Villamar
Uyuni

By US Hotel standards this would probably be considered a one-star hotel. It is a hostel, though, and was clean and comfortable with hot water and decent food. That's all we really needed.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

This was a great day. I wish it had been sunny (we had overcast/cool weather) but the tour was good in spite of the weather. Only complaint is that I did not get any advance text or information from the tour provider about pick up time or what to bring. I (and others) had to purchase hat and gloves along the way, which I would have brought with me had I known we might encounter snow at the higher elevation.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile

Valle de La Luna was a highlight of the trip. It is a "must do" if you are visiting Atacama, but I found the tour (as did everyone I spoke to) to be a little bit of a tourist trap. You are on the bus most of the time. You stop, get off the bus, snap pictures and move on. While on the bus you are driving past amazing spots. I could have spent an hour at any one of them taking pictures and enjoying nature. The tour was described as 6 hours. It was 2 1/2 start to finish, including a snack break. I wish it had been longer. Felt like a little bit of a rip off. Tour guide Carolina, who was also my guide for the Geyser tour, was very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Hidden Lagoons of Baltinache
Hidden Lagoons of Baltinache
Chile

This was a nice tour at an off-the-beaten-path site. It is definitely not a "must do" but I'm glad I got to see it. The water was very cold, and it was a cool morning, so I (and many others on the trip) did not end up floating in the salt water.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Trek to Puripobre Hot Springs
Morning Trek to Puripobre Hot Springs
Chile

This tour was a bit of a letdown. I've done a lot of hikes in the US and around the world, and as a hike it was fine, but nothing special. The description made it seem like a real great place - a "must do" type of activity. It was not. Also, the hot springs were not hot. They not really even hot springs, but rather pools in a river that is a combination of a thermal and a mountain river, which is why the water is only Luke-warm. For my needs on this day, a regular hike was fine. But I had expected it to be much more.

Quality of Experience
Guides, Drivers and Staff
The guide didn't really offer any insights into the region. He seemed to be there only to tell us where to go.
Transport
Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
San Pedro de Atacama

This was one of the highlights of the trip. Our guide, Carolina, was terrific. Very knowledgeable, moved people along so we could get to the "best spot" just as the sun came up, spoke good English for those who did not know Spanish.

Quality of Experience
I've been to Yellowstone Geyers and this was better!
Guides, Drivers and Staff
Carolina A+
Transport
Uyuni to San Pedro Atacama Day 4
Uyuni to San Pedro Atacama Day 4
Bolivia

This was really just about the return trip, sitting in the back of a Toyota Land Cruiser and a two hour border crossing. It would have been great to have more information ahead of time to know what to expect.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Very cramped, no AC in our vehicle.
Uyuni Saltflat and Cactus Island - Uyuni Tour Day 3
Uyuni Saltflat and Cactus Island - Uyuni Tour Day 3
Bolivia

This was the reason for the whole trip. It was pretty great. We spent too much time in Cochoni Town at the end of the trip and would have liked to spend more time in Uyuni itself. Train Graveyard was fine, though nothing special.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Petrified City and Altiplanic Lagoons - Uyuni Tour Day 2
Petrified City and Altiplanic Lagoons - Uyuni Tour Day 2
Bolivia

Felt like we were building and building to the climax of reaching our final destination - the salt flat itself. Sights along the way were all good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Goodbye Atacama transfer to Rea National Park - Uyuni Tour Day 1
Goodbye Atacama transfer to Rea National Park - Uyuni Tour Day 1
Bolivia

The tour itself was great and the sites along the way to Uyuni amazing. The reason for my lower rating is because of border crossing issues which I detailed in my general review comments.

Quality of Experience
Food
Guides, Drivers and Staff
David Cruz, our driver and guide, was fantastic. Especially at the Salt Flat. He knew exactly how to set up "perspective" pictures and brought a lot of toys along which made the experience extra special.
Transport
As noted in my general trip comments, transportation from Uyuni back to San Pedro was cramped and was the only time on the trip where I felt somewhat unsafe due to driving off road at night in the middle of nowhere with no cell service.
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

One of the highlights of the trip. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Guides were very knowledgeable and spoke good English for those who didn't understand Spanish. Only reason I didn't rate this a 5 is because the driver got lost en route to the desert while trying to locate guests who weren't where they were supposed to be. We wasted a lot of time (like about 30 minutes) driving around at night on narrow dirt roads in a bus.
Transport
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on May 30, 2023

Thank you very much for all the details, Steve!
Our mission is to be better every day and this is so helpful to accomplish it :)
I am happy that this was "The experience of a lifetime"
My team and I are really grateful for all this!
Best Wishes,
Angel.

Thank you for being quick to respond at every...
Spain | May 12 - May 28, 2023

K
Kendyl Y.
Los Angeles, CA | Reviewed on May 30, 2023
Thank you for being quick to respond at every moment. We appreciated all your advice and checking up on drivers and guides. H10 hotel and the cooking class in Sevilla was our absolute highlights. We could not have found either without your help so thank you!! The improvements - The hotel at Las Ramblas and Ronda was a let down in comparison. I think we would have appreciated more preparation in what to expect. Ronda staff were very rude- maybe they really dislike Americans? And Las... Read more

Thank you for being quick to respond at every moment. We appreciated all your advice and checking up on drivers and guides.

H10 hotel and the cooking class in Sevilla was our absolute highlights. We could not have found either without your help so thank you!! The improvements - The hotel at Las Ramblas and Ronda was a let down in comparison. I think we would have appreciated more preparation in what to expect. Ronda staff were very rude- maybe they really dislike Americans? And Las Ramblas…it felt like a budget motel. Clean, but lacking in amenities or style. Perhaps you picked it for the convenient location- I think I would have been fine if our documents said that.

That being said, there was overwhelmingly more good than not so good. Pacing was great, places visited were awesome and the detailed itinerary gave enough info for me to plug in a few items from my own research. It was an amazing experience and we appreciate all that you did to help create it.

Hotel Reviews
H10 Casa de la Plata
Sevilla

I can’t say enough good about this place. We loved everything and every one. The front desk person even made a restaurant recommendation “off the list” which I know is not common- and it was outstanding! Also, the room was incredibly well designed- lighting furniture placement, amenities and bathroom… every detail was intelligently thought out and we appreciated it. On top of this they delivered iced Cava and a desert tray?! We felt like royalty for a day.

Authenticity & Character
So much character. And, we appreciated the playful art
Location
The view from our room was amazing
Staff
The best. Really.
Cleanliness & Comfort
Spotless.
Arc La Rambla
Barcelona

A serviceable place that is clean but feels like a budget motel. Zero amenities but a vending machine on every floor. Active jackhammering just below our room when we checked in. Management did try to help out but 🤷‍♀️ what can you do?

Authenticity & Character
Budget is budget, I guess.
Location
Might be great for the young interested in the action on Las Ramblas. Not so much for us.
Staff
They were mostly occupied with watching to 12 surveillance screens so… 🤷‍♀️ they were nice.
Cleanliness & Comfort
I disliked the noise- both construction noise and general location noise, but I don’t think it’s bad. Just not my preference.
Hotel NH Collection Granada Victoria
Granada

Great location and charming view.

Authenticity & Character
Loved the view and the breakfast
Location
Close to everything
Staff
Friendly and helpful
Cleanliness & Comfort
The room was not clean- the tub had not been cleaned and there were hairs under the sheets. Management seemed responsive, but we were too tired to complain.
Catalonia Ronda
Ronda

Not the best experience. The parking was ridiculously complicated, the staff never seemed to have what we needed (and didn’t care) and the restaurant staff was beyond insulting- claiming they had no way to seat us until 10 pm… it was 7 pm and the place was completely empty. A senior staff took pity on us and sat us (with no apology or explanation ) and we proceeded to order and eat… and the restaurant never got more than 30% full during the entire meal. I’ve never been so insulted in my entire life. The room was as dark as a cave. Very unpleasant. We do not recommend.

Authenticity & Character
Rooms are like dark caves. Aweful.
Location
It is what it is
Staff
They seem to hate tourists (or Americans, or non-Spaniards?). Every request was impossible and no indication they were sorry about the denial. Really rude people.
Cleanliness & Comfort
Super dark room was like a cave- not sure that could be changed.
7 Islas Hotel
Madrid

Excellent and welcoming staff and an amazing location that is close to everything yet still quiet and intimate. We loved this hotel and highly recommend it it!!

Authenticity & Character
Nothing. This has lots of authenticity and unique personality, but it isn’t (and shouldn’t be) a old world Spanish hotel
Location
It is just enough off the Main Street to be quiet yet still very convenient
Staff
They were warm and had great suggestions.
Cleanliness & Comfort
So clean!! Well designed room. Our only complaint- we had to sign into the Wi-Fi every single time, and sometimes even multiple times during a session.
Activity Reviews
Barcelona Highlights: Guided Walk &  Iconic Sagrada Família
Barcelona Highlights: Guided Walk & Iconic Sagrada Família
Barcelona

You get so much more out of the visit with a knowledgeable guide

Quality of Experience
Our guide was a great teacher
Guides, Drivers and Staff
The Art of Andalusian Cooking & Visit Traditional Market
The Art of Andalusian Cooking & Visit Traditional Market
Seville

Awesome I’m every way. Totally recommend!!

Quality of Experience
Leo was adorable and a great teacher
Food
I never understood paella until this class.
Guides, Drivers and Staff
Daniela was also awesome.
Private Tapas Experience in Madrid
Private Tapas Experience in Madrid
Madrid

Loved the “special guest” treatment

Quality of Experience
Food
Half the places were outstanding a couple were “normal”
Guides, Drivers and Staff
Walking Madrid’s Old Town
Walking Madrid’s Old Town
Madrid

It was informative.

Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on May 30, 2023

Hi Kendyl and Stan, I am beyond grateful for your review. We will make sure to send you feedback along to all the different hotels, and tell your guide in Madrid you liked the tour. If you wish to add comments on the rest of the activities in your trip let me know and I will make sure to include it! Thank you for choosing us, and let me know if I can help with your future trips to Portugal or Spain. All my best, Marta

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