Kimkim Trip Reviews

4.8
Based on 17,279 ratings
Read 17,279 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had a great Spain trip. All the places wer...
Spain | Apr 30 - May 10, 2025

R
Rajal S.
Richardson, TX | Reviewed on May 16, 2025
We had a great Spain trip. All the places were amazing. Guides were knowledgeable and quite friendly. Facilities were mostly very good, however, the hotel choice for Barcelona was not good. Hotel room for the Barcelona was also very small. Kim Kim did a good job in organizing all the reservations. However, we were disappointed that Kim Kim, even being such a big travel agent could not secure Alhambra Palace tickets. My brother-in-law, ultimately managed to get us the ticket. We were... Read more

We had a great Spain trip. All the places were amazing. Guides were knowledgeable and quite friendly. Facilities were mostly very good, however, the hotel choice for Barcelona was not good. Hotel room for the Barcelona was also very small. Kim Kim did a good job in organizing all the reservations. However, we were disappointed that Kim Kim, even being such a big travel agent could not secure Alhambra Palace tickets. My brother-in-law, ultimately managed to get us the ticket. We were fortunate to see such a beautiful palace from inside. Without that the visit to Grenada would have been incomplete We had paid in full almost 3 months in advance. This should have been secured. Overall, we had a wonderful experience and satisfied with the trip.

Hotel Reviews
Casa Romana Hotel Boutique
Sevilla
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room Mate Alba
Madrid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Astoria
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Áurea Catedral Hotel
Granada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Granada Walk
Private Granada Walk
Granada

All the walking tours during our trip were excellent. They were well organized and informative, enhancing our experience.

Local specialist: Adam Gomez

Two weeks in Medellin and coffee region of Colombia
Colombia | May 1 - May 14, 2025

Rebecca
Rebecca B.
Ashburn, VA | Reviewed on May 16, 2025
We spent 2 weeks in Medellin and the coffee growing region of Colombia. Michael helped us create the itinerary based on our interests. With his excellent planning were were able to visit a variety of places and have many different kinds of experiences and learned a lot about Colombia, it's people and history. We especially liked our private tours with Paula in Jardin and with Carlos in Salento. Read more

We spent 2 weeks in Medellin and the coffee growing region of Colombia. Michael helped us create the itinerary based on our interests. With his excellent planning were were able to visit a variety of places and have many different kinds of experiences and learned a lot about Colombia, it's people and history. We especially liked our private tours with Paula in Jardin and with Carlos in Salento.

Hotel Review
Hacienda Venecia
Manizales

We stayed here two nights. It was in the middle of a coffee plantation and was a beautiful and serene setting. Our room had a terrace where we could sit and watch dozens of different types of birds. The hotel offered a meal plan for guests so we were able to take all our meals on site. Food was delicious and well prepared . There was a lovely pool and a coffee bar. Staff were friendly and efficient.

Authenticity & Character
It's part of a working farm
Location
It's in the middle of a coffee plantation surrounded by green hills.
Staff
Cleanliness & Comfort
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on May 29, 2025
Dear Rebecca, Thank you so much for taking the time to share your experience — we are truly delighted to hear that your two weeks in Medellín and the coffee region were so enriching and memorable! It was a pleasure working with you to create an itinerary that reflected your interests. I'm especially glad you enjoyed the variety of experiences and the insights into Colombia’s culture and history. Hacienda Venecia is indeed a special place, and I’m so happy to hear that you enjoyed the... Read more

Dear Rebecca,

Thank you so much for taking the time to share your experience — we are truly delighted to hear that your two weeks in Medellín and the coffee region were so enriching and memorable!

It was a pleasure working with you to create an itinerary that reflected your interests. I'm especially glad you enjoyed the variety of experiences and the insights into Colombia’s culture and history.

Hacienda Venecia is indeed a special place, and I’m so happy to hear that you enjoyed the tranquil setting.

Thank you again for your trust — and I hope we’ll have the chance to welcome you back to Colombia someday for more adventures.

Warm regards,
Michael & The Chaska Tours Team

Sandra in and around Sarlat and Olivia from C...
France | May 2 - May 14, 2025

K
Kenneth B.
Newark, NJ | Reviewed on May 15, 2025

Sandra in and around Sarlat and Olivia from Cahors to Carcassone were both absolutely superb: very knowledgeable, flexible in accommodating our interests on just a moment’s notice, and delightful people generally.

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on May 16, 2025

Hello Ken and Robin,
I can't realize that your trip is already over ! Time is passing so quickly ! Thank you for your review on Kim Kim. It definitely helps us to control and maintain the quality of our services and suppliers. Glad to hear that you've had a great time with Sandra and Olivia. They're indeed among our best local guides in Occitanie !
Thanks for your trust in Kim Kim
Take care of you !
Joël

Amazing trip!!
Germany | May 2 - May 13, 2025

Stephanie
Stephanie W.
Seattle, WA | Reviewed on May 15, 2025
Clemens and the Kimkim team was incredible from start to finish. I primarily worked with Clemens on setting up the trip. He was wonderful in making suggestions and allowed us to make many revisions.
As we approached the trip we worked with Andrew and Kamilla. They provided a video and helped with how to use the trip planner. We also were given their contact info to use if needed.
Their planning was fabulous. Everything was just as it should have been. When we had questions they answered...
Read more

Clemens and the Kimkim team was incredible from start to finish. I primarily worked with Clemens on setting up the trip. He was wonderful in making suggestions and allowed us to make many revisions.
As we approached the trip we worked with Andrew and Kamilla. They provided a video and helped with how to use the trip planner. We also were given their contact info to use if needed.
Their planning was fabulous. Everything was just as it should have been. When we had questions they answered them. They also helped during the trip when issues arose and fixed them immediately.
I would recommend Clemens and the team without hesitation. They were exceptional. Our trip was amazing and the hotels and excursions they chose for us were top notch!!

Hotel Reviews
Hotel am Mirabellplatz Salzburg
Salzburg

This was a clean and historic hotel. It was nice. The staff was friendly. The breakfast was top notch. It was close to everything and we were easily able to walk to everything we wanted to see and return to our hotel if needed. The room was a nice size. There are no amenities at this hotel which was a departure from all others we stayed at. Just a lobby and a front desk. That was somewhat disappointing to us. One thing that was sort of strange is they there is a Chinese restaurant below the hotel where our room was and the smell filled our room. It was pretty bad when we got there but got better over time. The only thing we did not care for here was the parking. They did not have parking. They did provide a discount at a nearby garage but it was the most expensive of our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Schwabinger Wahrheit by Geisel
Munich

This hotel was nice. The staff were helpful. There was parking on site with a car elevator which was fun. It was accessible by subway to the city center. There was not a lot that was within walking distance that was touristy and we were tourists so we had to travel by train to do what we were there to do. It was in the nice Schwarbing neighborhood and there were restaurants and shops everywhere. We felt safe at this hotel. There was a problem with our original hotel so we were changed to this one last minute. It was more modern. Room was not large but it was clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Niu Leo
Nuremberg

This hotel was clean and friendly. It was far outside the city center. There was hotel parking.

Authenticity & Character
It was just very much a holiday inn.
Location
It was very far from the city center. We were able to ride the train so that was helpful but with so many fabulous hotels on our trip this was toward the bottom.
Staff
Cleanliness & Comfort
StayCity Aparthotels Heidelberg
Heidelberg

This was our least favorite. It was clean but far from the old town. The parking lot was a nightmare.

Authenticity & Character
Location
It was far from city center.
Staff
Cleanliness & Comfort
Hotel Das Innsbruck
Innsbruck
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Staudacherhof History & Lifestyle
Garmisch-Partenkirchen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Mittermeier Hotel & Restaurant
Rothenburg o.d.T.
Authenticity & Character
Location
Just outside the city wall.
Staff
Cleanliness & Comfort
Stadthotel
Kaiserslautern
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Eagle’s Nest
The Eagle’s Nest
Salzburg

Our last experience of the trip. We set up our own guide and hiked to the top.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked up! Yay us. And then rode the bus down. We bought a ticket at the top.
Guided food tour of Munich
Guided food tour of Munich
Munich

This was so fun. I would recommend to anyone who wants to try foods of a city. Our guide was Tetiana. She was new in her role but did a great job.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked and rode the train to meet our guide.
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Journey to Dachau: A Powerful Visit to the Dachau Concentration Camp
Munich

There was no tour the day we visited so we did a self tour. Which worked out fine. It was a very powerful and moving experience. We recommend at least 4 hours to see it all and go to the museum.

Quality of Experience
Guides, Drivers and Staff
We had no guides and the tour was cancelled.
Transport
We drove ourselves and parking was easy.
Nuremberg Old Town Exploration
Nuremberg Old Town Exploration
Nuremberg

Chris was our fav guide on the trip. He met us at our hotel and took us by subway to the city center. Our tour was full of history and he shared photos of different things for a before and after perspective. We had a beer with him at the end and he recommended an amazing place for dinner.

Quality of Experience
Guides, Drivers and Staff
Transport
He met us and helped us with the subway to get to the city center. He provided us with a pass so we would get back to our hotel.
Explore Enchanting Rothenburg ob der Tauber With A Private Guided Walking Tour
Explore Enchanting Rothenburg ob der Tauber With A Private Guided Walking Tour
Germany

We met our guide Robert. He was actually and archeologist! Very knowledgeable and fun to talk with. We enjoyed this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Heidelberg Tour
Guided Heidelberg Tour
Germany

Inga was wonderful. The city and castle tour were very good. We greatly enjoyed our tour.

Quality of Experience
Guides, Drivers and Staff
She was a very knowledgeable guide.
Transport
We walked with her and had to drive ourselves and find parking which was a bit challenging.
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 16, 2025
Dear Stephanie, Thank you so much for your kind and thoughtful review! It was truly a pleasure helping you plan such a special anniversary trip through Germany. I’m so glad to hear that you enjoyed working with me, Andrew, and Kamilla — and that our support both before and during the trip made a difference. It means a lot to know that the itinerary, hotels, and excursions helped make your experience smooth, memorable, and enjoyable. We also appreciate your honest feedback about the... Read more

Dear Stephanie,

Thank you so much for your kind and thoughtful review! It was truly a pleasure helping you plan such a special anniversary trip through Germany.

I’m so glad to hear that you enjoyed working with me, Andrew, and Kamilla — and that our support both before and during the trip made a difference. It means a lot to know that the itinerary, hotels, and excursions helped make your experience smooth, memorable, and enjoyable.

We also appreciate your honest feedback about the StayCity Aparthotel in Heidelberg. We understand how important location and parking convenience are, and we’ll certainly take this into account for future travelers. Feedback like yours helps us continue to improve.

Thank you again for your trust and for recommending us so wholeheartedly. Wishing you many more amazing adventures together — and we’d love to help with your next one when the time comes!

Warmest regards,
Clemens & Team

Excellent Trip to Portugal
Portugal | May 3 - May 13, 2025

M
madelyn m.
Los Angeles, CA | Reviewed on May 15, 2025
My husband and I used Kimkim for a trip to Portugal. It was a wonderful experience. Each aspect of the planning was carefully thought out with excellent suggestions and options from Marisa. During the trip we were impressed with the daily communication of what to expect each day which was greatly appreciated. All drivers, tour guides, and excursions were on time with personable, efficient, and knowledgeable people. The hotel selections were excellent, as well as restaurant... Read more

My husband and I used Kimkim for a trip to Portugal. It was a wonderful experience. Each aspect of the planning was carefully thought out with excellent suggestions and options from Marisa. During the trip we were impressed with the daily communication of what to expect each day which was greatly appreciated. All drivers, tour guides, and excursions were on time with personable, efficient, and knowledgeable people. The hotel selections were excellent, as well as restaurant recommendations. We hope to use Kimkim on any future travels.

Hotel Review
NH Hotel Porto Jardim
Porto

The NH Hotel Porto Jardim was initially a bit of a letdown due to being placed in a very small room. However, after communicating the issue, the hotel promptly addressed it and upgraded us to a better room. Our specialist's promptness in resolving the mistake made up for the initial discomfort, and the rest of the stay was quite enjoyable.

Activity Reviews
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

Our guide, Claudia, was outstanding. She was knowledgeable and presented excellent historical references to what we were seeing.

Quality of Experience
Guides, Drivers and Staff
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal

The venue was very noisy for dinner, the food was so, so, and the service hap hazard. However the music and singing was wonderful.

Quality of Experience
Noisy venue
Food
Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on May 16, 2025

Dear Madelyn,

Thank you so much for your kind words and for sharing your experience! I´m absolutely delighted to hear that your trip to Portugal was such a memorable one. Your appreciation means a lot to us, and we’ll be sure to pass along your compliments to everyone involved.
Wishing you many more wonderful adventures ahead!😊
Your Friend in Portugal - Marisa

The highlight of the trip was the knowledge o...
Portugal | May 3 - May 13, 2025

Ronda
Ronda O.
Chicago, IL | Reviewed on May 15, 2025
The highlight of the trip was the knowledge of all our tour guides and just how friendly the people are in Portugal! Read more

The highlight of the trip was the knowledge of all our tour guides and just how friendly the people are in Portugal!

Activity Reviews
Wine Tasting & Lunch at a Portuguese Quinta
Wine Tasting & Lunch at a Portuguese Quinta
Portugal

The best meal we had in Portugal along with the best wine!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

One of the highlights of the trip! The wine and food were amazing. Pedro kept us smiling the whole time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Paulo was outstanding! He went over the 8 hours and made sure we had an excellent experience. He even gave us recommendations for the rest of the trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Alex was very friendly and went out of his way to show us all Lisbon has to offer!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on May 27, 2025

Hi Ronda, Thank you so much for your kind words! I am thrilled to hear that the highlight of your trip was the knowledge of our tour guides and the warmth of the people in Portugal 🤩We truly believe that a great guide can make all the difference, and it’s wonderful to know that their passion and expertise stood out. We hope you left with unforgettable memories and a deeper connection to this beautiful country. I hope to work with you in the future!✈️ Best, Marina

Amazing adventures in Spain and treasured memories
Spain | Apr 30 - May 10, 2025

J
Julie S.
Flagami, FL | Reviewed on May 15, 2025
Our trip to Spain was amazing. Hector thought of every detail and provided a few fun surprises for us along the way. Our adventures have provided us with lasting treasured memories. Read more

Our trip to Spain was amazing. Hector thought of every detail and provided a few fun surprises for us along the way. Our adventures have provided us with lasting treasured memories.

Hotel Reviews
Apartamentos B48 Abando
Bilbo

We would not recommend this apartment. Very tiny for 4 people, location was subpar on busy loud road. The building felt more like a hostel without any charm.

Authenticity & Character
Location
Staff
There was no toilet paper provided upon check in and no staff on site.
Cleanliness & Comfort
Hotel SANSEbay
San Sebastian

By far our favorite accommodation. The view from the room was stunning. Room was clean, spacious enough for 4 and wonderful large bathroom and shower. Breakfast was delicious!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Meninas
Madrid

Great location, attentive staff and amazing breakfast. Awesome shower!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Slow Suites Setas
Seville

Great location and spacious enough for 4.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Floors were not clean.
Activity Reviews
Private La Rioja Wine Day Trip
Private La Rioja Wine Day Trip
Spain

AMAZING! A favorite of everyone’s! Jamie was a spectacular guide. Diego and Jamie were the best. Highly recommend both of these guys.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer  {{start_location}} to {{end_location}} via Coastal Route
Private Transfer {{start_location}} to {{end_location}} via Coastal Route
Spain

AMAZING! Guide and tour was spectacular. We all loved Diego!

Quality of Experience
Guides, Drivers and Staff
Transport
So comfortable. Van was immaculate!
Hiking Excursion  St.James way, famous «Camino de Santiago»
Hiking Excursion  St.James way, famous «Camino de Santiago»
San Sebastián

The weather was terrible and of no fault of our guide. Adjustments were made on the fly to accommodate for weather and preferences. Guide was knowledgeable but not personable. Turned out to be same guide as pixtos tour the evening before.

Quality of Experience
Guides, Drivers and Staff
Transport
San Sebastian Pintxo Experience
San Sebastian Pintxo Experience
San Sebastián

Fun way to learn, eat and drink through the City. Also fun to meet a few other visitors from around the world on this small group tour.

Quality of Experience
Guides, Drivers and Staff
Very knowledgeable guide but not very personable.
Transport
Walking on our own.
Highlights of Old Madrid Walk
Highlights of Old Madrid Walk
Madrid

Megan did a great job. Good way to get acclimated to Madrid.

Quality of Experience
Guides, Drivers and Staff
Transport
Flamenco Experience
Flamenco Experience
Spain

A classic must do in Seville but nothing spectacular.

Quality of Experience
Guides, Drivers and Staff
Transport
Seville City Bike Visit
Seville City Bike Visit
Seville

Ferran was the best. Biking around Seville was the way to go. Strongly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on May 16, 2025

Hi Julie!
Thank you so much for your kind words! I'm truly delighted to hear that your trip to Spain was such a memorable and enjoyable experience. It was a pleasure working with you to plan this journey, and I'm so glad the little surprises along the way added something special to your adventure.

Knowing that your time in Spain created lasting memories means the world to me; that’s exactly what we aim for with every trip.

If you ever start dreaming of your next adventure, I’d be thrilled to help you plan it!

I wish you all the best!

Warsaw, Krakow and Zakopane - amazing trip!
Poland | Apr 30 - May 14, 2025

S
Sylvia S.
Alameda, CA | Reviewed on May 15, 2025
Thank you Clemens, Andrew and Kamilla!! We had a wonderful trip to Warsaw, Krakow and Zakopane! We loved the food tour that you arranged in Poland and the castle/bike tour with Gregorsz in Zakopane! We never would have seen all the villages and figured out the bike path without him. Thank you for all the car rides as well. Those were super nice to have so we didn't have to carry our heavy suitcases on the public transportation. The whole trip went very smoothly with no problems -... Read more

Thank you Clemens, Andrew and Kamilla!! We had a wonderful trip to Warsaw, Krakow and Zakopane! We loved the food tour that you arranged in Poland and the castle/bike tour with Gregorsz in Zakopane! We never would have seen all the villages and figured out the bike path without him. Thank you for all the car rides as well. Those were super nice to have so we didn't have to carry our heavy suitcases on the public transportation. The whole trip went very smoothly with no problems - amazing! Your entire team were so easy to communicate with, that was really great customer service. I think our most favorite part was staying at the adorable small hotel in Zakopane. What a beautiful place.

Hotel Review
Private Charlet: Dmki Javorina
Zakopane

The most adorable hotel ever with a delicious Polish breakfast every morning! The staff is super friendly. You can walk to everything. There are amazing hikes within walking distance. You won't want to leave!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Little Bike tour
Little Bike tour
Zakopane

We loved the bike tour!! I think this was one of my most favorite parts of our trip! We never would have done this without the guide. We biked all around a lake plus got to take a short ferry ride. Our guide took us into some small villages to show us some lovely old churches. We saw a stork! I highly recommend!! A must do if you go to Zakopane area!

Quality of Experience
Guides, Drivers and Staff
Gregorsz was amazing!
Niedzica Castle
Niedzica Castle
Zakopane

This tour was fantastic! Our guide had lot's of information that was super interesting.

Quality of Experience
Guides, Drivers and Staff
TRADITIONAL POLISH FOOD TOUR
TRADITIONAL POLISH FOOD TOUR
Warsaw

We loved the traditional Polish Food Tour!! Our guide was lovely and had lot's of information on the history of Warsaw. We also had a lovely walk through Warsaw's old town and our guide pointed out some fun bars and restaurants to try. The food was really good! I highly recommend this tour.

Quality of Experience
Guides, Drivers and Staff
Our guide was so interesting! he had lot's of information on the history of Warsaw.
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on May 21, 2025
Dear Sylvia, Thank you so much for your wonderful review! We're absolutely thrilled to hear that your trip to Warsaw, Krakow, and Zakopane was such a great experience. It was a pleasure helping you plan it, and we're so happy that you enjoyed the food tour, the scenic bike ride with Grzegorz, and the comfort of having private transfers. We especially love that the charming hotel in Zakopane stood out as a highlight – it really is a magical place! Your kind words about our team and... Read more

Dear Sylvia,

Thank you so much for your wonderful review! We're absolutely thrilled to hear that your trip to Warsaw, Krakow, and Zakopane was such a great experience. It was a pleasure helping you plan it, and we're so happy that you enjoyed the food tour, the scenic bike ride with Grzegorz, and the comfort of having private transfers.

We especially love that the charming hotel in Zakopane stood out as a highlight – it really is a magical place! Your kind words about our team and communication mean a lot to us, and we’ll be sure to pass your thanks along to Clemens, Andrew, Kamilla, and Grzegorz.

Thank you again for traveling with us – we’d love to welcome you back on another adventure anytime!

Best,

Andrew, Kamilla, and Clemens

The entire trip was truly spectacular.
The Netherlands | May 7 - May 14, 2025

Nancy
Nancy M.
Flagami, FL | Reviewed on May 15, 2025
The entire trip was truly spectacular. There was one major, glitch, but Mieke responded very quickly. And they even refunded us for the mistake. I thought that was the right thing to do and they responded immediately. That to me is very important My tip is always check the train schedule, apparently they change it without any notice. We missed our first Eurostar train, but the conductor of the second time slot was nice enough to let us on and even gave us free drinks because we were so... Read more

The entire trip was truly spectacular. There was one major, glitch, but Mieke responded very quickly. And they even refunded us for the mistake. I thought that was the right thing to do and they responded immediately. That to me is very important My tip is always check the train schedule, apparently they change it without any notice. We missed our first Eurostar train, but the conductor of the second time slot was nice enough to let us on and even gave us free drinks because we were so frazzled.
Other than that , everything went well. We love staying in Haarlem. Such a wonderful little town and everyone is so friendly and accommodating.. The Canal tour was great and the Anne Frank house was extremely interesting, very somber, but something you had to see.
We loved loved loved our grand Dutch Food Tour with Mark, he was amazing. It was so nice that it was private, just the three of us. Actually, all the tours were private, which made it really a lot better than being in a group.We tasted foods I would’ve never tried, and they were quite good,. What we love the most is he took us to places that tourists do not frequent. It was such a treat. I thought four hours would be so long, but he made it go by so quickly. That was truly a highlight of the trip.
Going to Keukenhof was also a highlight, it was so beautiful, you couldn’t help but smile.. love love love those gardens. Even though they were closing in two days, it didn’t matter we saw some absolutely stunning tulips as well as other flowers in bloom.
When we got to Bruges we had a 2 PM walking tour, but we were late because of all the mishaps along the way and the tour guide. Roland was very accommodating and pushed it back an hour for us. For us, the tour guide was a little boring as was the tour. The content was nothing we were interested in. He spoke a lot about the construction of the old buildings and the bricks and stones that they used. It just wasn’t for us. Perhaps someone else would’ve found it interesting. After we were done with that tour, we roamed around the city and had such a good time. We took a horse and buggy ride, we had a canal tour, we loved the Canal tours. We did a beer tasting and got very silly.
Sunday we went to the Choco factory museum, we found that very boring. I wouldn’t suggest going there. We skipped our day trip to Damme so that we could walk around Bruges but little did we know most of the stores are closed on Sunday, but we made the best of it.
Monday we went to Ghent, our tour guide Veerle was wonderful, she was so informative and had a lovely personality. We really liked her.
After that, we went to the Galvesteen Castle.
Part of it was interesting, but we went through it quickly, it was a little boring for us.
We really really loved the Canal boat tours, we actually took four of them during the entire trip.
I’m sure I left some things out but all in all we had an excellent time and beat the Dutch travel and Mieke we’re great. I would definitely use them again.

Activity Reviews
Bruges - Choco-Story
Bruges - Choco-Story
Belgium

The Choco-Story in Bruges was not worth the visit. It was mostly dull, with the only interesting part being the chocolate demonstration at the end. I would not recommend it, as it wasn't enjoyable until then.

Ghent - Gravensteen - Castle of the Counts
Ghent - Gravensteen - Castle of the Counts
Belgium

The visit to Gravensteen - Castle of the Counts in Ghent was not very interesting to me or my travel companion. We left relatively early as it couldn't hold our interest, especially given the beautiful weather outside.

Bruges - Private guided walking tour
Bruges - Private guided walking tour
Belgium

The Private guided walking tour in Bruges was quite boring. The guide, Roland DeShill, focused too much on the construction of the buildings and bricks, which made us lose interest quickly. It could have been much more engaging.

Amsterdam - Private Grand Dutch Food Tour
Amsterdam - Private Grand Dutch Food Tour
The Netherlands

This is a definite must do, a private tour is the way to go. Mark, our tour guide was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on May 18, 2025

Dear Nancy and Nicole,
How lovely to read about the good times you had, and to see these lovely pictures of all your adventures, and especially enjoying good food with Mark.
Again, apologies for the change in train timings - gladly you have managed the stress and made your way to Bruges. Thank you for taking the time to share your experiences and feedback with us - that is very helpful!

It had been a pleasure hosting you here! Wishing you all the best,
Mieke

We spent 14 days touring Turkey with KimKim ...
Turkey | Apr 25 - May 9, 2025

SUSAN
SUSAN W.
Seattle, WA | Reviewed on May 14, 2025
We spent 14 days touring Turkey with KimKim We had never done a privately guided trip before and found it to be very worthwhile. Zehra did an excellent job in suggesting an itinerary which included all the highlights of the country. She selected hotels in each locale, diverse and well located, each a different experience.. Our guides in each locale were excellent and knowledgable and adjust the schedule to avoid the crowds in the busy destinations. Lunches were in local restaurants... Read more

We spent 14 days touring Turkey with KimKim We had never done a privately guided trip before and found it to be very worthwhile. Zehra did an excellent job in suggesting an itinerary which included all the highlights of the country. She selected hotels in each locale, diverse and well located, each a different experience.. Our guides in each locale were excellent and knowledgable and adjust the schedule to avoid the crowds in the busy destinations. Lunches were in local restaurants highlighting the local cuisine . We would like to recognize Betul in Istanbul, Gozde in Cappadocia, Senem in Ephesus and Uraz in the southern coast and Antalya. Each provided a great tour in their respective locales.
In country travel, including 3 flights and transfers, was dependable and on schedule and Zehra quickly responded to questions during the trip.
Our trip included 3 days in Istanbul (we would recommend the Street food Tour and a visit to an Hammam), 2 days in Cappadocia (we would recommend the Hot air balloon ride and underground city tours), 2 days in Sirince with a tour of Ephesus and Pamukkale. Two relaxing days on the beach near Fethiye. A guided trip along the coast to Olympos and a day in Antalya.

Local specialist: Zehra Alper
Zehra
Zehra Alper
Local specialist in Istanbul, Turkey | Replied on May 14, 2025

Dear Susan,

Thank you so much for your warm and thoughtful review! I'm truly glad to hear that your first privately guided trip was such a positive experience. It was a pleasure designing your Turkey itinerary, and I’m happy you enjoyed the diverse hotels, amazing local guides, and unique regional flavors. I’ll be sure to pass your kind words on to Betül, Gözde, Senem, and Uraz, they’ll be delighted.

Wishing you many more beautiful travels ahead!

Spain 2025 Anniversary Trip
Spain | Apr 28 - May 10, 2025

Gary
Gary G.
Atlanta, GA | Reviewed on May 14, 2025
Our trip to Spain was everything we had hoped for. It was a celebration of our time together. We enjoyed Madrid more than we thought we would having a great hotel, Catalonia Gran Via and 2 wonderful tours, Geza was perfect and the tapas tour was so much fun and delicious. Our day trip to Toledo went like clockwork. Manuel or Manny was one of our favorite tour guides. He made us feel like friends immediately and hugged us when he left us at maybe our best restaurants of the trip, La Cave. We... Read more

Our trip to Spain was everything we had hoped for. It was a celebration of our time together. We enjoyed Madrid more than we thought we would having a great hotel, Catalonia Gran Via and 2 wonderful tours, Geza was perfect and the tapas tour was so much fun and delicious. Our day trip to Toledo went like clockwork. Manuel or Manny was one of our favorite tour guides. He made us feel like friends immediately and hugged us when he left us at maybe our best restaurants of the trip, La Cave. We loved all our train trips through out Spain. Seville made us feel like we were really in Spain. Carlos gave us a fabulous tapas tour introducing some new specialties. Carolina was maybe the sweetest tour guide. She was great. Our hotel, Sacristia de Santa Ana, was a great location but our least favorite of the trip. Granada was another even better than expected. Gabriela was a fabulous tour guide for the Alhambra. She could answer every question and you felt she really enjoyed her job. Equally impressive was Marta, our city tour guide, so delightful. Our hotel, Villa Oniria, was maybe the nicest hotel we have ever visited and certainly the best for this trip. Malaga was a bit like South Beach but had a wonderful food scene. Our hotel H10 Croma was very chic and perfectly located. Our day trip to Ronda went perfectly. Our driver was prompt and the ride was smooth. Ronda was what we expected but is overrun with tourists. Lenora was a very good tour guide and recommended probably our favorite tapas restaurant of the whole trip for lunch. Don’t have the name but was the oldest in town she said. Our ride to the airport was waiting when we checked out of the hotel. Loved our trip. Thank you all.

Hotel Reviews
H10 Croma Málaga
Málaga

Beautiful hotel, great location, very friendly and helpful staff, spotlessly clean and great rooftop bar.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Oniria
Granada

Loved this hotel! So beautiful and stylish and ideal location. Friendly staff and good breakfast. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sacristia de Santa Ana
Seville

Good location but noisy late into the night. Breakfast was just okay.

Authenticity & Character
Location
Noisy area very late at night
Staff
I think it could have been a language barrier since we did not speak Spanish so not sure it was any faults of the staff but we did not get anything extra here.
Cleanliness & Comfort
Bedding was up to pare.
Catalonia Gran Vía
Madrid

Ideal location, excellent breakfast, very fun bar, great staff and clean comfortable rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Excursion to Ronda
Day Excursion to Ronda
Málaga

Ronda is a beautiful place and our guide was very good. It is overrun with tourists though. We enjoyed our time there, especially our lunch at a very old family run tapas restaurant.

Quality of Experience
Guides, Drivers and Staff
Transport
Privately Guided Visit of Granada City Center & Albaycin Neighborhood
Privately Guided Visit of Granada City Center & Albaycin Neighborhood
Granada

Marta was the perfect guide. So knowledgeable and enthusiastic. You learn a lot about Granada and see some beautiful areas.

Quality of Experience
Guides, Drivers and Staff
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

Probably our favorite tour of this trip. Gabriela was one of our favorite guides and the Alhambra was our favorite place we visited. Not having experienced Islamic culture before, this was an eye opening place. Beautiful gardens and architecture.

Quality of Experience
Guides, Drivers and Staff
Flamenco Show in a Sacromonte Cave
Flamenco Show in a Sacromonte Cave
Granada

Truly a new experience for us. Very dramatic and authentic feeling. Very well organized in a unique setting.

Quality of Experience
Guides, Drivers and Staff
Private Guided Visit of Seville
Private Guided Visit of Seville
Seville

Carolina was a sweetheart and great guide. She loves her job.

Quality of Experience
Guides, Drivers and Staff
Seville Culinary Experience
Seville Culinary Experience
Seville

Carlos was a doll. Such a fun evening with multinationals in great restaurants.

Quality of Experience
Food
Guides, Drivers and Staff
Guided Visit of Madrid:  History, Culture & Architecture of the Capital of Spain
Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain
Madrid

Geza was wonderful and very personable. Saw places we would have missed.

Quality of Experience
Geza
Guides, Drivers and Staff
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

So much fun as well as delicious. Our guide made sure we all felt included and was interested in getting to know us. The tour took place in a non touristy area so that was refreshing.

Quality of Experience
Food
Guide and camaraderie of group as well as tapa selection.
Guides, Drivers and Staff
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on May 18, 2025

Hola Gary! Thanks so much for taking the time to share the highlights of your trip to Spain I am glad to know that you and Joseph had a great time celbrating your time together🥰I will pass your kind words onto our guides, drivers and accomodation suppliers. It was a pleasure creating this experience with you and hopefully, we get in touch again for future adventures x All the best, Raquel

Netherlands trip
The Netherlands | May 5 - May 13, 2025

Marie
Marie D.
Canada | Reviewed on May 14, 2025
Our trip was fantastic. Our driver Robert was very helpful and informative and Lisa at the Hotel des Arts was welcoming. As well we loved the Collector Hotel Read more

Our trip was fantastic. Our driver Robert was very helpful and informative and Lisa at the Hotel des Arts was welcoming. As well we loved the Collector Hotel

Hotel Reviews
The Collector Hotel
The Hague

Our cab driver from the train station yelled at us because we were a small fare abd he had waited 2 hours for one. He dropped us off 5 blocks away and we had to trudge in using our phones to find the hotel. But arriving at the hotel we were charmed by its look, location and greeting. Turns out it is inaccessible by car but he could have used another access point and brought us in 1 block away.

Authenticity & Character
Super clean and makes you want to go back. Breakfast fantastic
Location
Set in a courtyard with tram a block away. Many restaurants and stores all around.
Staff
Friendliness and helpfulness
Cleanliness & Comfort
Bed comfortable
Hotel des Arts
Amsterdam-Centrum

This hotel was very well located and charming. Drawback is that we had to drag our suitcases to the hotel as the car service from the airport could not access the hotel. Big drawback is all the stairs to get to our room with suitcases Breakfast was great. The staff here were very helpful and friendly. If you have small luggage, stay here!

Authenticity & Character
Charm
Location
Staff
Friendly and heloful
Cleanliness & Comfort
Room and hotel in general
Activity Reviews
Delft - Vermeer Center
Delft - Vermeer Center
The Netherlands

We took a miss on this part of our tour as my husband was not feeling well so just made our way back to The Hague by train On your survey you should include a N/A option so we can refrain from giving a rating that is not right

Delft - Delft blue pottery
Delft - Delft blue pottery
The Netherlands

We travelled from The Hague to get here. It was a great museum to visit and seeing the way the artists paint the porcelain pieces. The most impressive item was the life size reproduction of Rembrandt The Night Watch in porcelain tiles. This was the only museum gift shop we visited and could not resist bringing souvenirs home

Quality of Experience
The Hague - Mauritshuis Museum
The Hague - Mauritshuis Museum
The Netherlands

We were delivered here at the end of our walking tour. It was all right and the main goal was to see the famous painting Girl with Pearl Earring It was interesting to see how this huge house was transformed into a museum

Quality of Experience
The Hague - Private guided walking tour
The Hague - Private guided walking tour
The Netherlands

Our guide Tom was punctual but he mostly read his tour from papers he was carrying. He also scurried ahead of us not taking into account our age. He did not seem to be invested in spending part of his Sunday touring us around

Quality of Experience
Guides, Drivers and Staff
Amsterdam - Van Gogh Museum
Amsterdam - Van Gogh Museum
The Netherlands

Beautiful museum. Always have enjoyed Van Gogh paintings so amazing to visit a museum devoted to him

Quality of Experience
Guides, Drivers and Staff
We walked and did audio tour I just pushed the middle star because otherwise the comment section does not appear
Daytrip to Cheese Farm, Edam and Zaanse Schans
Daytrip to Cheese Farm, Edam and Zaanse Schans
The Netherlands

Although there was an issue with the fact that the cheese place we were supposed to visit was closed on the day our visit was planned🤔 our driver was proactive and found another spot to visit. The cheese visit was interesting and we purchased cheese to take home to Canada We then made our way to the windmills. This was an eye opening experience which we really enjoyed. So interesting to see how windmills we’re important to life in Holland

Quality of Experience
Windmills
Guides, Drivers and Staff
Our driver saved our cheese visit
Transport
Keukenhof & tulips fields by private transport
Keukenhof & tulips fields by private transport
The Netherlands

We enjoyed going out of the city and into the countryside. Then we arrived at a truly magical garden. The way the park is set up with little paths beautiful flower beds and lovely fountains Maybe go a little earlier in May than our visit which was the last few days of the tulip festival. Really enjoyed spending a good part of the day here!

Quality of Experience
The beauty of the gardens
Guides, Drivers and Staff
We had the same driver for our stay and he was pleasant and helpful
Transport
Car was very clean
Amsterdam - Anne Frank House
Amsterdam - Anne Frank House
The Netherlands

Unfortunately we made a mistake and missed our time slot. I always thought Anne Franck and the family who hid her family were super heroes and I was sad to miss

Quality of Experience
Guides, Drivers and Staff
Transport
Your survey needs a Non Applicable answer for people like us who miss their tour. Could not continue survey unless I rated so just did the middle star
Amsterdam - Canal cruise (join in)
Amsterdam - Canal cruise (join in)
The Netherlands

Thus was a fun trip. We learned so much about life in Amsterdam and we loved being on the canals. Our « captain «  was entertaining and after having walked 12000 steps that day, it was lovely to sit on a boat for a bit and enjoy the cruise

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Rijksmuseum
Amsterdam - Rijksmuseum
The Netherlands

This is a beautiful museum. There are amazing items and paintings on display.

Quality of Experience
Public Transport Pass Amsterdam
Public Transport Pass Amsterdam
The Netherlands

This was so fun! We walked everywhere at first then decided to challenge ourselves. The one issue is that signage all in Dutch. Sometimes hard to figure out where we wanted to go. We made a few mistakes but solved them and are still married

Quality of Experience
The punctuality and ease of use
Guides, Drivers and Staff
Transport
We even did tram with suitcases
Amsterdam - Private guided historic city walk
Amsterdam - Private guided historic city walk
The Netherlands

Caroline was gracious and welcoming. Adapted her tour to our age and fact that we came in on an overnight flight. Gave us a great run through of history, the area and helpful tips for the rest of our stay

Quality of Experience
Guides, Drivers and Staff
Transport
It was our feet 😉. Nice to stretch after being in a plane all night
Local specialist: Bas Naus
Bas
Bas Naus
Local specialist in Nijmegen, Netherlands | Replied on May 25, 2025

Hi Marie,
Super nice to hear you appreciated all the people and places involved in your trip! We are very glad you had a great time here in the Netherlands!
All the best to you!
Warm regards,
Bas.

Tiago was very accommodating and was always t...
Portugal | May 2 - May 13, 2025

B
Bernard F.
San Fernando, CA | Reviewed on May 14, 2025

Tiago was very accommodating and was always there to help us with anything we needed. Joel was fantastic and we highly recommend this team.

Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on May 14, 2025

...and Bernard and Marion are an incredibly nice and sweet couple and we would very much like to see them again in the future and maybe celebrate together another Sporting Lisbon title!!!

Seamless travel with young kids
Norway | May 4 - May 11, 2025

Regan
Regan B.
Denver, CO | Reviewed on May 13, 2025

I was daunted by the idea of planning my first international trip to Norway with our 4 year old and 5-month old sons, so we reached out to KimKim for help. I am SO glad I did! Katie planned the perfect trip that balanced the needs of our kids with our wishlist of things to see. Everything was seamless on the trip and I'm so glad I didn't have to spend my energy managing logistics and could enjoy our time as a family instead. When our hotel forgot to deliver a crib, Katie had it resolved right away while we unpacked. I would absolutely work with KimKim again!

Local specialist: Katie Acheson-Gray
Katie
Katie Acheson-Gray
Local specialist in Sørreisa | Replied on May 14, 2025

Hi Regan,

So pleased to hear your experience with us was a positive one! Thank you for your kind review, it was my pleasure organising this trip for you and your family. Hopefully we can welcome you all back another time 😊

All the best,
Katie

1st time traveller to Tokyo and Kyoto (05/2025)
Japan | Apr 11 - Apr 17, 2025

Lorne
Lorne B.
Canada | Reviewed on May 13, 2025
I have commented on the actual hotels and excursions on the trip details section of your web site. The trip that we went on was very enjoyable. We stayed in quality hotels, enjoyed amazing excursions to interesting temples and other tourist attractions. All our transfers were completed by professional drivers driving new vehicles. They arrived on time and always contacted us the night before to confirm details. The guides we had were both very impressive and did excellent jobs guiding us to... Read more

I have commented on the actual hotels and excursions on the trip details section of your web site. The trip that we went on was very enjoyable. We stayed in quality hotels, enjoyed amazing excursions to interesting temples and other tourist attractions. All our transfers were completed by professional drivers driving new vehicles. They arrived on time and always contacted us the night before to confirm details. The guides we had were both very impressive and did excellent jobs guiding us to the various sites we attended.
While the overall trip experience was very well done, we found the planning part of this to be frustrating at times. At one point we were prepared to walk away and went so far as to investigate this same trip with one of your competitors. Our agent, Shona, while knowledgeable and capable, also complicated the planning process. One of the items we requested was to have guided escorts into/out of the train stations in both Tokyo and Kyoto. This was agreed to by Shona and we promptly paid for our trip. We then spent the next three weeks re-negotiating this. It had been agreed to and paid for and three weeks later we were still talking about it. My wife and I were both happy that we did not let this drop. After being in both train stations, the escorts reduced our stress levels a lot by taking us to the proper spots to meet up with our train
or taxi. On several occasions we reconfirmed information that had already been provided. While saying this, Shona was spot on during our trip. She confirmed driver details and followed up on all excursions to check on our experiences. She was present and involved and committed to ensuring that our trip was a success.
So overall, my wife and I found some of the planning to be frustrating, but, in the end we had this amazing trip with many good memories. I would still go back to Kimkim for future trips and I have passed on your company name to friends to help them with their travel needs.

Hotel Reviews
Shiba Park Hotel
Tokyo

This hotel feels like you are walking back in time. Very nicely decorated, it feels like you are walking through a library. It had an impressive breakfast buffet. The thermal bath facilities were high end with everything spotlessly clean. I would recommend this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vischio Kyoto by GRANVIA
Kyoto

This was another high end hotel that delivered a high end customer experience. We enjoyed everything about this hotel. It is conveniently located adjacent to the main shopping area and the train station. They had a beautiful buffet breakfast with sufficient choice to satisfy any diner.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kyoto Arashiyama Onsen Ryokan Togetsutei

We have never stayed in a hotel like this one before. We loved our experience here and the introduction and immersion into Japanese culture. We were greeted with kimono-wearing inn staff, had a tea ceremony welcome and were provided with our own kimonos. The room was totally Japanese from the furniture, mats, bedding and water garden structure. The onsen was awesome with some of the hottest thermal baths we have ever seen. We were provided with a 12 course traditional Japanese meal with serving bowls that we have never seen before. The traditional breakfast the following morning provided enough food to feed 2 or 3 people. We totally enjoyed this hotel and this immersive experience into the culture of this country. We will remember this day for a long long time.

Authenticity & Character
If you are looking for a traditional Japanese inn/hotel experience this is it. Fabulous.
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Ginza Tsukiji
Tokyo

Possibly the nicest hotel we have ever stayed in. The staff from the Manager to the room stewards were impressively polite and friendly. The breakfast served was the best hotel breakfast we have ever had with a full buffet and a menu to order other meals. The staff were very friendly and accommodating. We thoroughly enjoyed our stay here and would not hesitate to stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Gion District and Nishiki Market
Gion District and Nishiki Market
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Historic Higashiyama Walking Tour: From Kiyomizu-dera to Philosopher's Path
Historic Higashiyama Walking Tour: From Kiyomizu-dera to Philosopher's Path
Kyoto

The historic district was awesome to see. The Kiyomizu-dera Temple complex was very impressive. This was a most enjoyable day and we felt like we were able to see a lot of sights.

Quality of Experience
This was my favorite day of the week.
Guides, Drivers and Staff
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto

Another fantastic day with our guide Mitsui. The temples viewed were most impressive. We enjoyed our time here a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto

Our guide on this day (and the next) was exceptional. Mitsui was very personable and we enjoyed her company. The Bamboo Grove and the Tenryuji gardens were impressive. We were not a fan of the Yakatabune boat ride.

Quality of Experience
Guides, Drivers and Staff
I can't say enough good things about Mitsui our guide. Personable, efficient, well planed. Sheworked hard to ensure our time with her was enjoyable.
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

This whole experience was new to us. From dressing in kimonos to the actual tea ceremony itself. The staff were very accommodating and answered all our questions. We enjoyed the three hours we spent there and definitely gained some insights into Japanese culture.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

This was an excellent day of sight-seeing in Tokyo. Our guide Sayumi (Sam) was excellent, it was like spending a day with an old friend. She provided us with subway cards to make it easier/quicker to navigate around the city. We thoroughly enjoyed this day with Sam. In addition to the temples and shrines we visited we also got to see areas of the city "not on the tourist maps" which we always find interesting to see.

Quality of Experience
Guides, Drivers and Staff
Our guide (Sam) was awesome. She planned our route to ensure maximum coverage of the sites we were visiting.
Transport
All transfers/taxis/buses were well planned. Drivers were professional and drove late model high-end cars.
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on May 23, 2025
Thank you so much for taking the time to share your reflections on your recent trip. I’m truly touched by your kind words about the hotels, excursions, guides, and transfers—it means a lot to hear how much you enjoyed the experience once everything came together. At the same time, I want to sincerely apologize for the frustrations you encountered during the planning stage, especially regarding the train station escorts in Tokyo and Kyoto.While I’m relieved the escorts ultimately proved... Read more

Thank you so much for taking the time to share your reflections on your recent trip. I’m truly touched by your kind words about the hotels, excursions, guides, and transfers—it means a lot to hear how much you enjoyed the experience once everything came together.

At the same time, I want to sincerely apologize for the frustrations you encountered during the planning stage, especially regarding the train station escorts in Tokyo and Kyoto.While I’m relieved the escorts ultimately proved valuable during your travels.
I’m thrilled that you left with so many wonderful memories and that you’d consider Kimkim (and me!) for future adventures. Your recommendation to friends is the highest compliment we could receive.I hope our paths cross again someday.

Warmest regards,
Shona

Italy Trip of a Lifetime
Italy | May 1 - May 11, 2025

Braden
Braden S.
Sioux Falls, SD | Reviewed on May 13, 2025
Everything went so smoothly between transports, tours, and hotels. The accommodations were beyond our expectations. All of the tours were amazing. Having a private guide for those tours made it so much better as well as skipping the long lines. Very happy with location and quality of hotels. Eirini did a great job. Always responsive and created a itinerary perfect for our liking. All of the guides and transport drivers were friendly and great. Will recommend to friends for future... Read more

Everything went so smoothly between transports, tours, and hotels. The accommodations were beyond our expectations. All of the tours were amazing. Having a private guide for those tours made it so much better as well as skipping the long lines. Very happy with location and quality of hotels. Eirini did a great job. Always responsive and created a itinerary perfect for our liking. All of the guides and transport drivers were friendly and great. Will recommend to friends for future vacations.
Being able to see 4 different Italian cities all were unique and different in their owns ways made this trip always exciting with never knowing what the next location would entail.

Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on May 14, 2025

Dear Braden, Thank you so much for your lovely words. It’s a great pleasure to hear that the trip exceeded your expectations and that each destination brought a new and exciting experience. We’re so glad you were able to enjoy the diversity of our beloved Italy in such a smooth and comfortable way.
We also truly appreciate your kind recognition of our guides and drivers, we’re proud to collaborate with them.
Looking forward to helping you or your friends plan another unforgettable adventure in the future.
Arrivederci!

Great Trip
Norway | May 4 - May 12, 2025

B
Burt M.
San Jose, CA | Reviewed on May 13, 2025
KimKim was easy to work with and very responsive during the trip to any inquiries that we had. We loved the trip to Norway. The hotels were all good and the activities were fun. Our favorite stop was in Balestrand as it was less to touristy, and quieter than other places we visited, but still stunningly beautiful. Read more

KimKim was easy to work with and very responsive during the trip to any inquiries that we had. We loved the trip to Norway. The hotels were all good and the activities were fun. Our favorite stop was in Balestrand as it was less to touristy, and quieter than other places we visited, but still stunningly beautiful.

Hotel Reviews
Karl Johan Hotel
Oslo

Great location. We were able to walk everywhere from the hotel. Our favorite breakfast of our trip to Norway. The room was very nice (and modern). The staff was very helpful in suggesting neighborhoods to explore.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fretheim Hotel
Flåm

Great lobby. Great location. Room was nice. Bathroom was a bit small. Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kviknes Hotel
Balestrand

Beautiful exterior. Our room was in the newer wing (built in the 1960s). Although the hotel lobby and dining room were stunning, our room was very bland and functional. The room was clean. We did have a balcony and supposedly a water view, but it was hard to see the water from our room. Good breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Opus XVI
Bergen

Great hotel in a great location. This was the nicest hotel we stayed in while traveling ion Norway.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Oslofjord Dinner Cruise
Oslofjord Dinner Cruise
Oslo

Food was delicious. Very nice scenery. No guide. You just ate dinner, talked to your companions and enjoyed the view.

Quality of Experience
Food
Private City Walk
Private City Walk
Oslo

We loved this walking tour. We learned a lot about Norway and Oslo. OUr guide was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Waterfall Hike & Stegastein Viewpoint Experience
Waterfall Hike & Stegastein Viewpoint Experience
Flåm

While you can do this activity on your own, our guide (Irvin) was great and we learned a lot about Norway. Irvin was the best guide of our entire trip to Norway.

Quality of Experience
Guides, Drivers and Staff
Fjord RIB Safari & Undredal Cheese Tasting
Fjord RIB Safari & Undredal Cheese Tasting
Norway

We really enjoyed this activity. The cheese tasting was enjoyable. The best part of the activity was being on the smaller fjords on a smaller boat. The guide was very knowledgeable and personable. We highly recommend this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Food & Culture Walk
Food & Culture Walk
Bergen

It was an enjoyable tour. The tour guide was fine (not spectacular). In the past, most food tours had too much food so I left stuffed. This food tour had a much smaller amount of food, but I was still OK with that.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on May 19, 2025

Burt, I sincerely appreciate you taking the time to leave a review! I'm thrilled to hear that you had a great time, and I agree about Balestrand - it's one of my favorite places across the entire country due to it's incredible beauty and relaxing ambience with the minimal tourism that goes on throughout the year! Working with you & Jodi was a pleasure, we're excited to help you with your next worldly adventure whenever you're ready😊

Service above and beyond!
Slovenia | May 8 - May 12, 2025

LaMar
LaMar D.
Denver, CO | Reviewed on May 13, 2025
Guides were personable and were well informed, since they lived in the cities they were helping us to experience. The two young men sent by ATET, the car rental service in Ljubliana,
I particularly commend. We were dropped off at the wrong dock in Venice, and our internet had gone down. We were getting pretty frazzled and more than a little frustrated. Luckily, we were able to briefly establish contact with Nikola, whom I believe contacted these ATET employees. These two young men told...
Read more

Guides were personable and were well informed, since they lived in the cities they were helping us to experience.

The two young men sent by ATET, the car rental service in Ljubliana,
I particularly commend. We were dropped off at the wrong dock in Venice, and our internet had gone down. We were getting pretty frazzled and more than a little frustrated. Luckily, we were able to briefly establish contact with Nikola, whom I believe contacted these ATET employees. These two young men told us not to move, they would come to us. They found us, and not only completed our car rental, but sought out an electronics shop that sold us a SIM card needed to solve our internet issues. They installed the card, giving us internet access back, and then provided an escort until we were on the correct highway to our destination. Exemplary service!

Nikola was in touch with us frequently throughout our trip to Slovenia, problem solving minor issues and providing recommendations and guidance.

Nikola is superb, and a huge asset to whomever he works with. Keep him happy, because he certainly kept us happy! Thank you, Nikola!

Hotel Reviews
Grand Hotel Union
Ljubljana

Our reservation was changed from Grand Hotel Union to Hotel Cubo. My review is of the Hotel Cubo, not the Grand Hotel Union. Hotel Cubo is a wonderful location, with easy access to the highway system and close to the river and the town center. It's modern/minimalist design is interesting, but the room decor is just starting to show some signs of wear and tear. Nothing awful understand, but just getting to the point of making an impression.

Authenticity & Character
Interesting modern/minimimalist design elements.
Location
Centrally located. Good access to highway system, and easy walking distance to river and Central downtown.
Staff
All staff were most accommodating, but Nates (Apologies for the phonetic spelling) went above and beyond to help us problem solve.
Cleanliness & Comfort
Seemed well cleaned. Some initial signs of wear and tear beginning to show.
Penzion Berc
Bled

Pension Berc is an island of elevated tranquility in an already sublime setting. From there, we were able to walk into downtown when the occasion warranted. We checked in very late our first evening, and were met by Rojer-aay. (My apologies for the phonetic spelling.) We were tired and rushed, but he made us feel welcome, checked us in, took our bags up and showed us our room, and then appeared as our waiter in the attached restaurant! (I secretly believe he was cloned, but he wouldn't admit to it.) The room was "quaint" as my wife put it, with a rustic appeal, and super strong water pressure. A remodeled farm; redone very effectively. Having the attached restaurant was a huge advantage. We intended to eat elsewhere the second night, but got so tired we defaulted due to being tired. Much of the menu was expensive due to it being a steak house, but the vegetable risotto and other menu items were reasonably priced and very tasty. All in all we were truly impressed, and would recommend Pension Berc to all travelers to beautiful Bled.

Authenticity & Character
Nicely remodeled farm with a long history with the same family.
Location
It is perched on a hill in the oldest part of the village, but has easy walking access to Bled town proper.
Staff
Rojer-aay (Apologies for the phonetic spelling.) Was a jack-of -all-trades, serving as our consierge, bell hop, and waiter all in the space of 10 minutes!
Cleanliness & Comfort
Just a nicely done -up room.
Activity Reviews
Private Walking Tour of Ljubljana
Private Walking Tour of Ljubljana
Slovenia

Larisa certainly knows Ljublana! Her knowledge and understanding are impressive. Having been trained as a historian, I truly appreciate the historical details she provided. Suggestions for improvement, and please understand they are minor: it took her awhile to understand my wife's slower traveling pace, but once she understood why, she was most accommodating. I didn't have enough time to take pictures from the watchtower atop the castle, but this was due to scheduling friction between a video presentation and the extra time picture taking would have demanded.

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Discover Bled Town and Enjoy Pletna Boat Ride
Discover Bled Town and Enjoy Pletna Boat Ride
Bled

Nina, our private guide, really knew her Bled. Her father was past president of the boat pilots association! She actually lives near our hotel in the old village. Initially, she had difficulty with my wife's slower pace of mobility, but quickly adjusted, and helped her climb the 99 steps to the church on the island without a stop!

Quality of Experience
She just knew everything about her home town.
Guides, Drivers and Staff
Nina was to overly disclosing about her personal life, but did reveal she is an alpine guide, taking clients up high for very special experiences.
Transport
Enjoyed the trip over to the island in Bled lake in the specially made, flat-bottomed boats.
Postojna Cave Tour
Postojna Cave Tour
Slovenia

This is an incredible cave system! We were truly impressed! Just warn travelers that there is a considerable degree of walking involved, over uneven and wet surfaces. The enforced trip through the gift shop was a minor detraction, but is not an abnormal state of affairs in Europe.

Quality of Experience
Guides, Drivers and Staff
Nothing wrong with our guide; she was well informed and up to speed. We could not clearly hear her, perhaps due to cave acoustics.
Transport
Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on May 19, 2025
Hi LaMar, Thank you so much for taking the time to give us your feedback! I’m happy to hear you had a wonderful time in Slovenia. We take great pride in our partners and their devotion to making trips as special as possible for our travelers and I’m very glad you got to truly experience Slovenia with their help. It was great planning this trip with you, and I want to thank you for trusting me! Kimkim is a great way to get in touch with local experts, and I am so happy I was able to help you... Read more

Hi LaMar,

Thank you so much for taking the time to give us your feedback! I’m happy to hear you had a wonderful time in Slovenia. We take great pride in our partners and their devotion to making trips as special as possible for our travelers and I’m very glad you got to truly experience Slovenia with their help. It was great planning this trip with you, and I want to thank you for trusting me! Kimkim is a great way to get in touch with local experts, and I am so happy I was able to help you visit the home of Debbie’s ancestors!

I wish you and Debbie all the best and hope our paths cross again,
Nikola

Unforgettable Journey
Chile | Apr 27 - May 3, 2025

Alexis
Alexis W.
Gilroy, CA | Reviewed on May 13, 2025
I recently had the pleasure of embarking on a remarkable adventure to Santiago, Chile and Rapa Nui (Easter Island), traveling with my mom. Our local specialist, Riwal, was a pleasure to work with from start to finish. We received impeccable service while crafting our personalized itinerary and every detail was seen to through our travels. Our questions were answered thoroughly and promptly and Riwal ensured our every need was met while we were traveling. We could not have asked for a better... Read more

I recently had the pleasure of embarking on a remarkable adventure to Santiago, Chile and Rapa Nui (Easter Island), traveling with my mom. Our local specialist, Riwal, was a pleasure to work with from start to finish. We received impeccable service while crafting our personalized itinerary and every detail was seen to through our travels. Our questions were answered thoroughly and promptly and Riwal ensured our every need was met while we were traveling. We could not have asked for a better local specialist. We also loved our tour guide in Santiago, Angel, and his team, made our visit very special. Angel consistently went above and beyond to make our experience extra special. He was very flexible in crafting our tours to our needs and interests. He was extraordinarily helpful in answering our questions, giving us tips and advise and even going out of his way to stop at a local craft market when we asked if there was one close by. Our food tour, trip to the market and our picnic was simply unforgettable! Angel's expertise and efforts made our trip extremely memorable and I cannot recommend him more highly. Finally, in Rapi Nui we cannot say enough about the Celebrate with the Locals experience, which was a sunset dinner on the beach prepared by a local family. We truly felt like part of the family and the food was incredible! You cannot miss this experience! Overall, we had a delightful trip and are happy with the service we received from KimKim.

Hotel Reviews
Hotel Gomero
Hanga Roa

The hotel is a bit dated but the owners and staff more than make up for it. They truly go above and beyond in their helpfulness and kindess.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
ICON Hotel
Santiago

Nice hotel, very clean with nice amenities. The staff is helpful. I appreciated that you can pay to check in very early in the morning and also to stay very late, if needed. It is helpful with the timing of international flights. The food and atmosphere in the rooftop restaurant is good and the drinks are also great.

Authenticity & Character
Location
Unknown - we were picked up for all of our tours
Staff
Cleanliness & Comfort
Activity Reviews
Half Day tour - The Seven Explorers
Half Day tour - The Seven Explorers
Easter Island

Interesting tour. Tour guide was knowledgeable and helpful in answering questions.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour to Cajón del Maipo: excursion to Embalse El Yeso from Santiago
Tour to Cajón del Maipo: excursion to Embalse El Yeso from Santiago
Chile

Enjoyable and interesting experience. Beautiful views.

Quality of Experience
Guides, Drivers and Staff
Our driver was fantastic and was also very helpful
Transport
Celebrate with the Locals – Typical Food and Music from the Island
Celebrate with the Locals – Typical Food and Music from the Island
Easter Island

We loved this experience. Truly a local experience involving an entire local family. We felt very welcomed and part of their family. They really went above and beyond and the food was incredible! The view was lovely.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snorkeling Tour in Easter Island
Snorkeling Tour in Easter Island
Easter Island

Unfortunately, we did not enjoy this experience. There were literally no sea life to see on this snorkeling tour, which really defeats the purpose of snorkeling. We stayed only in one spot rather than trying to go to another location which may have had something to see. Disappointing.

Quality of Experience
Guides, Drivers and Staff
Transport
Kari Kari Cultural Show and Dinner
Kari Kari Cultural Show and Dinner
Easter Island

Fun, local experience. Dinner was good. Appreciated having a front row seat and that the tickets included a drink.

Quality of Experience
Food
Guides, Drivers and Staff
N/A no guides or drivers included
Transport
N/A no transportation included
Chilean Food Tour & Picnic with a View of Santiago
Chilean Food Tour & Picnic with a View of Santiago
Santiago

Awesome tour! One of the top highlights of our trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on May 13, 2025

Hi Alexis,
Thank you very much for your valuable review, really, really, really appreciate :)
I am so happy to read that you had such a memorable time in Chile. We always do our best for our travelers to enjoy Chile as much as possible. And so happy for your incredible experience in Rapa Nui :D Meet the people is the best.
Best regards, :)
Riwal

So many memories. This trip was nothing short...
Indonesia | Apr 26 - May 12, 2025

VICTOR
VICTOR D.
Singapore | Reviewed on May 13, 2025

So many memories. This trip was nothing short of exceptional. Borobudur, Mt. Bromo and Mt. Ijen, waterfalls, beaches, immersion in local culture, white water rafting and cycling in the rice fields (under torrential rain!) — all amazing experiences. All our guides were awesome, and all the accommodations great, perhaps with the exception of Jiwa Jawa Bromo which was just ok.

Thanks so much to Marc for having planned it so well, and for standing by for all our questions and requests along the way.

We’ll be back to Indonesia soon for sure!

Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on May 14, 2025

Thank you for your review and thoughtful feedback, Victor!

It was a pleasure planning this adventure with you and staying in touch throughout your trip, filled with memorable experiences—from Borobudur to Mt. Bromo and Ijen, cultural encounters, and even cycling in the rain!

Looking forward to welcoming you back to Indonesia soon for more unforgettable adventures.

Best regards,
Marc

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