Kimkim Trip Reviews

Kristy was meticulous and attentive in planning the trip and setting up our itinerary. Kristy's advice and expertise was accurate and thoughtful in all phases of the trip. The trip was executed smoothly and our trip was immaculate in all aspects. Every leg of our trip was serviced with tour professionals. My group couldn't have been happier with our experience and would highly recommend using Kristy and her team. The service level provided was far superior to any other travel agency I have worked with. It was a pleasure being in Kristy's care.

Hotel Reviews

Casa Andina Premium Miraflores

Lima

The hotel was at a nice location and the staff was very helpful in explaining the amenities and services offered. The rooms were immaculate and relaxing. The exercise room had the right balance of cardio and weights. The staff was helpful in procuring cab rides and safeguarding/storing our luggage. If the hotel room is available before check-in, the hotel staff should allow earlier check-in.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tierra Viva Machu Picchu

Machu Picchu

Location was close to bus and train, clean and convenient. Had the best sleep during the trip at the hotel. The staff was very welcoming.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Colca Lodge Spa & Hot Springs

Yanque

The Colca Lodge had nice amenities with their own domesticated Alpaca and Llama area. The hot springs, although we didn't have a chance to use the facilities, was nice to have on premises. The layout and views of the grounds were enchanting.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa Andina Premium Puno

Puno

The hotel had it's own dock and this was special surprise that we didn't have to leave the premises for our Uros island tour. The restaurant food was delicious and had a great selection to offer.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Katari Hotel

Arequipa

Nice hotel in the main square which had old world charm. It was enjoyable to see that the hotel retained the historic aspect and culture.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Atoq San Blas Hotel

Cusco

The hotel was meticulously clean and the hospitality was top rated. We looked forward to the excellent breakfast service each morning. The hotel concierge ran down to the main boulevard twice to bring our luggage up the hill and all the stairs which was amazing. We felt at home and so well taken care of during our stay. The views from the hotel of Cusco were breathtaking.

Authenticity & Character

The San Blas has nice a charming atmosphere with old world charm.

Location

That it was in San Blas and away from the main square and hustle and bustle. Got to love the stairs and hill :)

Staff

The staff provided top notch service in cleanliness, breakfast service and being so accommodating.

Cleanliness & Comfort

Spotlessly clean during COVID

Activity Reviews

Machu Picchu Excursion: from Aguas Calientes - Huayna Picchu- Machu Picchu

Aguas Calientes/ Machu Picchu

Amazing and picture perfect views of Machu Picchu. Every picture was perfect. Best to see the citadel first before climbing Huayna Picchu so the fog can lift and you can get a spectacular view of the citadel from Huayna Picchu. The climb is tough but doable and watch out for the nasty mosquitos. Sonya was engaging and thorough in the history of the ancient Incan empire and Machu Picchu which added to the experience. Sonya guided us away from the crowded touristy spots to enjoy some of the quieter sites.

Quality of Experience

Guides, Drivers and Staff

Transport

Lake Titicaca Tour: Uros Floating Islands & Taquile Island

Puno

Spectacular views of Uros island and understanding how the local people lives was the highlight of both Uros and Taquile Island. Jose was amazing in bonding with the locals and how welcoming they were. The food on Taquile was simple and delicious. All the locals were so welcoming and friendly.

Quality of Experience

Food

The lunch on Taquile was simple and amazing.

Guides, Drivers and Staff

Transport

The captain was nice.

Colca Canyon & Puno Arrival

Peru

Arriving in the morning to watch the condors soar was spectacular. The drive to Puno was quite long and slow due to slow traffic.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Arequipa to the Colca Canyon

Colca

The drive to Colca Canyon gave us a chance to see the scenic landscape of Peru and the wildlife along the way. This was also an opportunity to acclimate to the varying altitudes during our itinerary. Antonio from Giardino Tours was outstanding in explaining the historical and cultural aspects of Peru. Hector was an excellent driver during the ascent and descents so we didn't get car sick from the winding roads.

Quality of Experience

Guides, Drivers and Staff

Transport

We had such an amazing trip to Spain & France! Marina did an excellent job sending us several different trip plans to choose from with various hotel options / activities. A major bonus was the pre-arranged travel to and from the airport, (especially since we were unfamiliar with the airports). It made it that much easier and quicker at all our our stops. Highly recommend!!

Hotel Review

Hotel España Ramblas

Barcelona

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Tapas Walk in Barcelona

Barcelona

Quality of Experience

Guides, Drivers and Staff

We had an absolutely amazing time in Norway thanks to our trip planner Linda. Every place we visited was more magical than the last, and the lesser known towns she sent us to were our favorites. We never could have had this trip without her. My only regret is that we didn't have more time to explore these magical places.

We only had to reach out to KimKim once while we were away to get some advice on timing with the ferries. Linda was off that day, but her team member figured out exactly where we were based on our shaky directions from inside a tunnel, as was able to calculate our travel times and and give us advice on our next move. I was shocked at the level of customer service.

The tour guides Linda matched us up with here so kind and knowledgeable, it felt like walking around with our new Norwegian friends rather than being on a tour. Special shoutout to our inn keeper in Værlandet, who gave us food out of her own freezer when we arrived after the grocery store had closed. Above and beyond!

I spent a total of two weeks traveling in Bolivia booked through kimkim and its local partner. Everything was very well organized, all of my guides and drivers were on time and professional. Prior to my arrival a WhatsApp group was set up in case I needed to contact the operator, which was reassuring. This was a pretty ambitious trip with lots of internal flights, many different hotels, and a full program, and everything worked according to plan.

We just returned from one of the best trips of our life. An amazing trip plan was put together by Lize and team to navigate us through 3 weeks of Safari, wildlife viewing, amazing accomidation and so much more. I had been working with Lize for the better part of a year initially to get this trip planned and everything went off without a hitch. Truly thankful for this expirence and the people that all made it happen. Would not hesitate to use again or reccomend this service to any of our friends. Thanks again for everything!

I had a spectacular trip through the country of Norway. Tusen Takk Tricia!!! You made my first international (solo) trip everything it could be and more! The route worked out perfectly and the activities were spot on for what I was looking to see and do. The trip plan went so well and removed much of the stress that may happen, for me at least, with planning everything myself. Tricia's knowledge of Norway and recommendations all came together to make for a smooth, easy to navigate itinerary. I couldn't have asked for more. She checked in to make sure I was well on my way and was super supportive and responsive if/when I did call for help. I can't recommend using kimkim, and Tricia enough and will tell everyone and anyone the same.

Hotel Reviews

Vangsgaarden Gjestgiveri

Aurland

Quaint, unbelievably quiet, comfortable bed, nice breakfast and functional room with an unchanged classic charming style. Cool place to stay in this old sleepy town. Close to trails and good access to Flam. Good restaurant on the grounds too and the view of the fjord was awesome!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Thon Hotel Terminus

Oslo

Great location, enormous breakfast buffet, comfortable bed. A little noisy into the night but not too bad. Jet lag had me up anyway. I did change my room to the 2nd floor with a window which happen to be on a bus route. The 1st room on the 6th floor would've been much quieter but the view was non-existent.

Authenticity & Character

It was a typical hotel which was all I needed here.

Location

Staff

Cleanliness & Comfort

Bergen Børs Hotel

Bergen

Upscale, busy popular hotel. The location doesn't get much better than this. Beds were comfortable and the room was quiet from all sides. This is classic Bergen in all it's history.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Fjord Safari Taste

Norway

This unique experience was fun. Our guide, Erick (apologize for any misspelling here) was awesome on this tour. Zooming around the fjords, learning interesting, sometimes fascinating things about the history of the people who settled in and around the area.

Quality of Experience

Guides, Drivers and Staff

Transport

A Taste of Norway's Culture and Cuisine

Oslo

I enjoyed this tour around the city eating some local foods Oslo is known for. Walking and talking with Stig through his favorite parts of his hometown, eating the local treats along the way was truly a good time. Go Liverpool! :)

Quality of Experience

Guides, Drivers and Staff

Transport

Bergen Walking Tour With a Local Guide

Bergen

I so very much enjoyed this walking tour with John. I think we covered the whole city in a matter of 2-3 hours! He imparted his vast knowledge of his hometown everywhere we went with great suggestions to take in all of Bergen following the tour. I love Bergen, Norway!

Quality of Experience

Guides, Drivers and Staff

Transport

Using KimKim as a planning and booking service was extremely convenient and very helpful. The suggested activities were not “touristy” and we implemented several of them into our itinerary. The ability to book hotels, transportation, and activities all through the same website was great. However, for two of the three activities we booked through KimKim we were given incorrect information on the meeting times. For a vineyard tour we were given a time an hour later and missed the shuttle because of it. Luckily we had baked in a free day to our trip and they vineyard tour company was nice enough to reschedule us for the next day. If we had not had that luxury though we would’ve just missed the tour. The second activity was a paddle boarding lesson and for that we were given the wrong day entirely. Again, the company was nice enough to accommodate us and give the lesson on the day we showed up. I would consider us lucky though because without flexibility in our days we would’ve missed two great activities with no way to make them up. Overall I would still recommend KimKim for planning and ideation but I would be weary to recommend booking activities through the site.

Hotel Reviews

EME Catedral Mercer Hotel

Sevilla

The hotel design is amazing. It feels less like a hotel and more like a local apartment building. there are several atriums and courtyards throughout the buildings providing unique views and experiences for each room. Our room was spacious and luxurious featuring a glass shower, a stand alone tub, a king sized bed, and two small balconies to overlook the busy street below. There is a pool and multiple bars on the roof that provide great views of the city and adjacent cathedral. The main bar is open to the public so you get a little local flare just by heading up to the roof of your hotel. My only complaint would be that the cathedral next door sets of several sets of large bells at once every morning around 9 am. So if you plan to sleep in, think again, but if you are an early riser then this shouldn’t be a problem.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Vincci Mercat

Valencia

This hotel was in a great location, center of the city, block away from the central market, and walking distance to countless restaurants and cafes. The hotel staff was incredibly nice and accommodating, the rooms was clean and beautiful with the biggest bed I’ve ever seen. Breakfast was high quality. All around a very great place to stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Penedès Vineyards, Wines & Tapas Day Trip

Barcelona

The activity itself was incredible, informative, and one the best experiences we had in Spain. Highly recommend. However we were given the wrong meeting time by kimkim which made us miss our shuttle. Luckily we had baked in an extra day and the tour company was kind enough to reschedule us for another day. Otherwise we would have missed it completely.

Quality of Experience

Guides, Drivers and Staff

Transport

City of Arts & Sciences Architecture + Rooftop Wine & Tapas

Valencia

This was easily the best part of our trip. An awesome tour of once if the most impressive architectural displays I’ve ever seen. Then 10 courses of tapas and wine on the rooftop terrace of a 33-story tower overlooking the campus and city. The food was tremendous, the wine was excellent, and the strangers we shared the experience with felt like friends by the end of the night. Our guide was incredibly knowledgeable, friendly, professional, and she elevated the experience even more. It was amazing!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Surfing/SUPing in Valencia

Valencia

This was a wonderful experience with a great instructor. It was a ton of fun and the Valencia’s beaches are just to die for. Warm water, beautiful sandy beach, and it wasn’t that crowded

Quality of Experience

Guides, Drivers and Staff

Transport

Miha organized a fantastic trip for my wife and my honeymoon in Slovenia. He was super flexible in accommodating our interests of outdoors activities (hiking, biking, rafting) with high quality dining options and boutique hotels, allowing us to pack a ton into our 10-day trip without feeling overwhelmed nor rushed. We also felt like we were able to get a good sense of the different regional characteristics of each place we visited due to the way Miha put our trip together.

Miha quickly responded to our requests/questions and crafted a trip that let us have flexibility on the day, without having to worry about any of the small stuff (car rentals, hotel reservations, even where to park).

We could give a full list of our highlights but that would be too long; however, we must give a high recommendation to Soča Splash rafting in Bovec, Winestronaut wine tours in the Vipava Valley, and Majerija for dinner.

Hoping to visit Slovenia again!
Dave & Nicole

We had an amazing Italy trip

We traveled around Italy for 11 days with my wife and everything was perfect thanks to Kimkim and Stephania. It was a long planning process during which we changed our minds quite frequently, but I appreciate Stephania for sticking with us and in the end, it was wonderful.

All of our drivers were right on time, everything went according to plan with hotels and activities, and we did not have any problems during our trip. Activities based on our preferences ended up being awesome, so I would like to thank kimkim for making a perfect Italy trip possible.

Hotel Reviews

La Badia Sorrento

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Monte Cenci

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Milu Hotel

Florence

Great location, great staff, very clean hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Local transfer in Amalfi Coast

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Pizza Cooking Class in Napoli

Naples

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Amalfi Coast Boat Tour From Sorrento

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Guided Tour

Rome

Nice tour

Quality of Experience

Quality of Experience

Guides, Drivers and Staff

Guides, Drivers and Staff

Transport

Transport

Rome With Ape Calessino

Rome

Hands down our best activity of the trip. Our driver was really nice and Rome is fascinating at sunset.

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum Tour

Rome

It was nice seeing the underground/private areas of the Colosseum

Quality of Experience

Guides, Drivers and Staff

Transport

We walked to Colosseum so there was no transport

Trastevere Afternoon Aperitivo & Food Tour

Rome

Quality of Experience

Food

Food was amazing

Guides, Drivers and Staff

Our guide was perfect, so sad we could not leave her a tip as we did not have any cash with us

Transport

Tuscany Wine and Olive tour

Florence

Unbelievably good!

Quality of Experience

Guides, Drivers and Staff

Our driver (and guide) was really knowledgeable. Special thanks to her

Transport

Cinque Terre and Pisa Day Trip

Florence

Good experience seeing these wonderful villages

Quality of Experience

Guides, Drivers and Staff

Especially thanks to our driver, was a great man.

Transport

Comfortable

Florence Food Tour & Dinner

Florence

Great experience!

Quality of Experience

Food

Guides, Drivers and Staff

The hotels that were booked for us, including service, were great. Local guides were very dedicated, knowledgeable and very pleasant to work with. The tour was very well planned and executed.
Interactions with Taf during the trip were very efficient. She was very responsive, flexible and helpful above and beyond. Not once we felt at lost. If we needed an information or her guidance, she was there for us no matter what time of day or night that was. It was very assuring to know that there was someone working to make our trip not only pleasurable but also very safe. All the bookings and places we went to were well targeted as if she knew us for a long time. We expected a memorable trip but she made this trip a very special one. She has also rememberd my husband birthday and surprised us with a very special b-day cake.
Most memorable places for us were: Cape Town, Franschhoek and wine country (specificaly The Grand Provence and the Franschhoek Country House and Villas. Courtney, the manager spent as much time with us as we needed and also was able to answer the many questions that we had, Safari in Gondwana, and Victoria Falls.
In Gondwana we had multiple interactions with Izanee, Service Manager and Ruan, our safari guide. Both were very dedicated, knowledgeable very pleasant to work with.
The hotels that were booked for us included: Cape Town Table Bay Hotel, Franschhoek Country House & Villas, Gondwana Lodges, and Victoria Falls Safari Club. All of them were excellent choices and we would not have any hesitation to stay at them again. Hotels were clean and very well equipped.We specifically enjoyed the fact that all of them have had a fantastic views!! Well done, Taf.

Hotel Reviews

Protea Hotel by Marriott O.R. Tambo Airport

Kempton Park

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Victoria Falls Safari Club

Victoria Falls

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Franschhoek Country House & Villas

Franschhoek

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Gondwana Game Reserve

Herbertsdale, Mossel Bay

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Table Bay Hotel

Waterfront

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tuk Tuk Tour

Tanzania

WE have not participate in this activity

Quality of Experience

Guides, Drivers and Staff

Transport

Boma Dinner and Drum Show

Victoria Falls

We have not participate in this activity.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tour Victoria Falls

Victoria Falls

Quality of Experience

Guides, Drivers and Staff

Transport

Wine Tram Exclusive Wine & Cuisine Experience

Tanzania

Exquisite experience for all the senses! Spectacular views were only an addition to the fantastic food, presentation, and absolutely amazing service. We loved it all.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Village Art Morning Tour

Victoria Falls

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Activities at Gondwana Game Reserve

Tanzania

All experiences, including food and services, were above our expectations.

Quality of Experience

We loved the interactions with the staff.Their knowledge and friendliness was fantastic.

Guides, Drivers and Staff

As above and I loved my facial. Very professional. I remember seeing buffalo in the meadow while having facial. An amazing experience.

Transport

Arts and Culture Peninsula Tour

Cape Town

Quality of Experience

Guides, Drivers and Staff

Transport

Jaen Marie was great

Bo-Kaap district Cape Malay cooking Class

Tanzania

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pot & Cruise

Victoria Falls

Quality of Experience

Guides, Drivers and Staff

Transport

Cape Town Guided City Tour

Tanzania

Quality of Experience

Guides, Drivers and Staff

Transport

We had a truly amazing trip. The itinerary was excellent - we felt we had a great experience of Iceland and had time to really enjoy its wonders. All the bookings were hassle-free, we loved the locations, the hosts and guides were great. Even our weather karma was pretty good!

We had an overall great experience with the places chosen and the guides. We came home with a greater appreciation of the different cultures in the Spanish country.
In Madrid, Hotel 7 Islas was centrally located. The room and the breakfast buffet were good. Both Carlos with the tapas tour and Isabel with the city walk were excellent. Picking up the rental car took more time than expected, which made us a little stressed about making it on time for the wine tasting in La Rioja. We don't know if a later wine tour was feasible at all. We did see other groups arriving later for their wine tasting. A later tour would have been better to allow us to eat breakfast in the hotel and enjoy the drive without stress.
The wine tour in Marques de Riscal was good. The hotel Finca de los Arandinos is beautiful and the food was great, but it is very remote.
The trip to Bilbao was easy. The hotel Miro was excellent, the staff was very friendly and the location was central. Our guide Zorione was great. She went above and beyond the city sights, giving us an insight of the Basque culture.
In the Basque countryside tour we met Diego. He proved to be a good friend for 3 days. It was a real cultural experience, enhanced by Diego's company.
The stops between Bilbao and San Sebastian with Diego were great. Hotel Catalonia in San Sebastian was excellent and had a great location. The breakfast buffet was the best. The pintxos-hopping was a real culinary experience. The day off in San Sebastian was a good choice. It allowed us to rest a little and enjoy the beach. The visit to Pasai Donibane was relaxing. We had more pintxos with Diego.
The train ride to Barcelona was uneventful. Gran Hotel Havana was centrally located. The staff was nice. The market tour was enjoyable. The tour of the Sagrada Familia with Mari was very educational.
The Monserrat tour and cava tasting with Nuria was also educational. Nuria took the time to talk about the Catalonian culture past and present.
All the guides and transfers arrived on time.
We are very pleased with Kim Kim's service and the choice of guides. We truly recommend Kim Kim to travel in Spain.

Hotel Review

Catalonia Donosti

San Sebastián

The hotel is centrally located. The staff is friendly. The room was spacious with a good sized bath. The breakfast buffet is excellent.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Day Trip to Montserrat & Penedès Region Wine Tasting

Barcelona

It was a great day trip from Barcelona. The mountains are spectacular. We had a great time with our guide Nuria, who talked at large about Catalunya past and present.

Quality of Experience

Guides, Drivers and Staff

Transport

La Sagrada Familia Private Visit

Barcelona

Our guide Mari explained really well the evolution of this masterpiece.

Quality of Experience

Guides, Drivers and Staff

Visit Traditional Basque Coastal Towns & a Txakolli Winery Visit

San Sebastián

These small villages are very pleasant to visit. They are a rest from the busy city lifestyle.

Quality of Experience

Guides, Drivers and Staff

Diego was phenomenal.

Transport

Privately Guided Visit of Bilbao

Bilbao

Zorione was a wonderful guide. She shared with us the Basque culture past and present.

Quality of Experience

Guides, Drivers and Staff

Flamenco Night

Madrid

I found the show kind of boring. There were no castanets and no dancing in couples. The individual dances felt too long. They even explained that the show is improvised.

Quality of Experience

Walking Madrid’s Old Town

Madrid

Seeing Madrid from a historical perspective, walking with Isabel was a great experience.

Quality of Experience

Guides, Drivers and Staff

Tapas Culinary Experience

Madrid

Carlos was a good guide. We enjoyed the food and the company.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

N/A

Our trip was wonderful from start to finish. Monica and Sonia were very responsive and helped us pick the best itinerary for us. We also added a 5th traveler fairly late into the planning, a development that they were able to accommodate without any fuss. We had great tour guides in Como (Silvia), Cinque Terre (Laura), and Pisa (Chiara). Because of illness, our sunset tour of Cinque Terre was canceled. Laura was able to book us on a daytime cruise so that we could see the villages from the water. It was just perfect! Our drivers were all fantastic and the vehicles comfortable. When there was a miscommunication about visiting one site, the driver added stop so that we could see as much of the Piemonte countryside as possible. It was fantastic! The vineyards chosen for us in Alba were great because they were quite different - one small, family operated and the other large and historic. We had such a perfect, personal experience at Ca' del Baio (including the very best lunch recommendation!). We stays in four great hotels and had the most amazing breakfasts. Thank you, Monica and Sonia for planning such a great itinerary! (And thanks for Barbara for serving as concierge while we were there!)

We had a 7 day trip to North Portugal booked in June but due to personal circumstances had to change it to early September. Marta was very understanding and helped us reorganize all the bookings.
We started off in Porto and had a good introduction into the city - doing a food tour , followed by an e-bike tour. We got opportunity to view the city ourselves and had a lot of great recommendations on what to do/ and where to eat. We also got to do different things like go to the National park! The highlight of the trip was the trip to Douro valley where we stayed at a vineyard and did a few wine tastings around the different Quinta's. Thiago was a great guide taking us across the various quintas, with a boat ride and a celebratory drink at an awesome view point.

Hotel Reviews

OPOHotel Porto Aeroporto

Maia

For spending a night before our flight the next day morning - this hotel was perfect. Functional with all the basics and quite large rooms.

Authenticity & Character

Location

Great for the airport and they offered free shuttle.

Staff

Cleanliness & Comfort

Quinta Da Timpeira

Lamego

The overall look and feel of the Quinta is that of a period property with heavy antique furniture. We had a bigger room as that was the only one available so had the option of twin or a double bed. The quinta had lovely grounds, with a garden and a swimming pool though we were never around long enough to enjoy the grounds as much. The dinner we had there was quite homely and had large portions.

Authenticity & Character

Had the charm of a period property

Location

The only way to get around was by car- which was arranged for us but would have been hard otherwise.

Staff

Attentive and willing to help

Cleanliness & Comfort

The rooms were clean but because of the heavy furniture and low ceiling it did feel very dark and dinghy in the evenings. Would have liked option of tea/coffee in the room.

Premium Porto Downtown

Porto

The hotel was clean and functional and close to a lot of restaurants. The breakfast had a wide spread and service was quite prompt.

Authenticity & Character

Apart from the food, not really sure there was character/authenticity to the hotel.

Location

Was good walking distance to most of the tourist spots

Staff

Very prompt service and helpful.

Cleanliness & Comfort

Activity Reviews

Wine Experience in the Douro Valley & River Cruise

Douro Valley

Was a great day filled with a opportunity to taste and see a bit of behind the scenes of winemaking and wine tasting at one Quinta , followed by a set lunch paired with different wines at another. The post food coma stage was great time to do the river cruise down the Douro and we got whisked to another amazing view point for a further celebratory drink! Thiago was very informative and so pleasant to be around.

Quality of Experience

Guides, Drivers and Staff

Transport

Wine Cellar Guided Visit with Lunch

Douro Valley

This was the highlight of the trip - was a very relaxed experience of getting a tour of the process of wine making and getting an opportunity to taste quite a few of the wines at the quinta. Our guide Rui also made it really memorable.

Quality of Experience

The tour, wines and the setting was great.

Food

It was little light on the food as compared to the other places but still good!

Guides, Drivers and Staff

Had some really good conversations with Rui.

Hiking & Cultural Excursion in Peneda-Gerês National Park

Porto

We enjoyed the serenity of the national park and opportunity to do a bit of trek and bathe in the clear pool of water which was followed by a great lunch. The second half of the day had a walk through the village and a another mini trek to another waterfall with a further opportunity to swim. I was probably the least fit person of the group - but the guide made sure we went at a decent pace. Maybe two swims was not required as they were people in our group who were not keen on swimming and we could have done a viewing point instead.

Quality of Experience

The parts we liked - were opportunity to trek and swim and the food was good. There were also good breaks in between the drive which was helpful. Didnt enjoy as much the walk around the village

Food

The lunch served in the village was good.

Guides, Drivers and Staff

Our guide was very knowledgeable and was able to answer all our questions about the park as she had lived within the park herself.

Transport

The car was a bit old and since it was packed with 7 people with a good 3-4 hours on the road - not entirely comfortable for people with long legs.

Get to know Porto by E-bike

Porto

Didnt know what to expect but was great! Apart from the first few minutes of fumbling around on how how to use the bike, the rest of actually biking was quite smooth. We covered a lot of ground and got to see some great views....and also catch in some exercise. An electric bike is probably the best way to see the city though I did get a sore backside due to all the pebbled roads!

Quality of Experience

Guides, Drivers and Staff

Transport

Foodie Experience in Porto

Porto

Claudia was a very enthusiastic and warm guide and made the tour really enjoyable. Not to mention all the food we tried was amazing and was nice to hear the stories behind them. loved that we got to try most of the city's famous dishes over the course of this tour and the company was great.

Quality of Experience

All the food options and the guide!

Food

Guides, Drivers and Staff

Claudia was really warm and followed up with recommendations and trip photos!

We spent nine days in Ireland with everything planned and booked by Austin. It was a great trip! The location of all of our hotels was perfect. He had great recommendations for sites to see and restaurants to check out. We had no problems with anything. I would highly recommend working with Austin and Kimkim. We will definitely be using Kimkim in the future. It was so nice to work with a local travel agent when traveling international.

Hotel Review

Doolin Inn

Doolin, Co. Clare

This was such a great location for Cliffs of Moher. We left our hotel and hit the trail that was two minutes away. Easy walk to restaurants and pub as well. The staff was very friendly and helpful. Highly recommend Doolin Inn if in the area. Rooms were wll equiped with everything you could need. The view from our room was picturesque.

Authenticity & Character

Location

very close to restaurants, pubs, and Cliffs of Moher

Staff

The lady at the front desk was so helpful and friendly. Answered all our questions and made sure we had everything we needed.

Cleanliness & Comfort

Activity Review

Clare Hike, Doolin to Lahinch via Cliffs of Moher

Ireland

Highly recommend the 2.5 mile hike that lives from Doolin Inn. We were the only people on the trail. The views the entire hike were breath taking. The trail is well maintained and easy for hikers of all levels.

Quality of Experience

We were very disappointed that about 10 days before our trip, our hotel in Cinque Terre was downgraded significantly. The only way I was notified was when our final travel documents and train tickets were sent to us via email, there was one small line in the itinerary that said "Hotel changed to....." Then the description proceeded to describe the other, nicer hotel we had supposedly booked at for the agreed-upon price. When we attempted to reach Matthew multiple times and ways, we got no reply. Thus for our honeymoon delayed from 2020, 3 nights out of 7 were at a very average hotel. As 50-something professionals, we would not have chosen that hotel for our honeymoon. Also, when we got to Rome for our "VIP tour," with a private tour guide, we had to wait in line for over 30 minutes and I noticed our guide had tickets that said "last minute tickets." We had planned this trip for over 2 years, so there shouldn't have been any "last minute" tickets at all. Our guide, while nice and funny, had only a 6/10 command of English (acknowledging his English is better than my Italian, but for a tour guide.....) Some questions he simply didn't answer because he didn't understand. We used Google translate when necessary. On the plus side, Sabrina, from KimKim in the US, did try to rectify the situation for us and did comp us a meal out for the less than great service provided by Matthew and Bellarome travel.

We had a 30 day trip so it involved quite a few hotels. We loved the variety of places that were selected and really enjoyed all the locations. Our guide in the Caingorms Steve Beddick was excellent. He had great knowledge of the history and the wildlife in the area. Our guide Chris on the Isle of Lewis was equally as exceptional and provided an excellent tour. Our accommodations in Lewis the Broad Bay House was one of our favorite locations. The Inn keepers were very skilled and provided a relaxing stay. The activities that were scheduled for us were all interesting and enjoyable. I wouldn’t have left any of them out. There were a few hiccups but someone was available to put things right cheerfully and in good order. You provided what we hoped for, a trip of a lifetime and we made many memories that we will cherish.

We had a wonderful trip to Spain planned by Yuri! We visited Madrid, Barcelona, and Costa Brava. Starting in Madrid, our favorite places were: Retiro Park and the Palace. We had wonderful, private palace tour with Enrique. He shared so much history with us!
Our time in Barcelona was amazing! We were lucky enough to have private tours of the Gothic Quarter and Sagrada Familia. Both tours were insightful and we learned so much. It was also nice to have some free time on our own in Barcelona. One evening we had a sunset cruise which was absolutely a fantastic adventure- we enjoyed every moment.
Our time in Montserrat was unforgettable with a hot air ballon ride with Kon-Tiki. This excursion was completely worth getting up early! :) We enjoyed the hot air balloon ride, and the trip to Montserrat.
After being on the go, it was nice to go at a slower pace on our own in Costa Brava. Yuri picked the perfect Hotel for us- Park Hotel San Jorge. We enjoyed the beach, pool, spa, and restaurants there. It was nice to unwind and enjoy the last few days of our Honeymoon.
Overall, we had the most amazing experience! It was so nice to have everything planned out for us. Kim Kim made it easy! We enjoyed having guided tours, but also having the flexible schedule to do things on our own too. It was such a nice balance. Our Honeymoon was a once in a lifetime trip and we had the best experience!

Hotel Reviews

Petit Palace Posada del Peine

Madrid

This hotel was in the absolute best location in Madrid. We could literally walk to everywhere we wanted to go! Take a few steps and you are in Plaza Mayor with so many restaurants and shops. Our room was a little on the small side, but it was worth it for the location. Breakfast was very good and the staff was super friendly and helpful.

Authenticity & Character

Location

Fantastic location!

Staff

Cleanliness & Comfort

ICON BCN by Petit Palace

Barcelona

Wonderful hotel! We enjoyed our stay here. The room was spacious and very clean. The hotel staff went above and beyond to make our Honeymoon special. The daily breakfast was fantastic. The location is central to anything you'll do in Barcelona and if needed, taxis are affordable and not any trouble to get.

Authenticity & Character

Location

Staff

They gifted us Champagne for our Honeymoon- so sweet!

Cleanliness & Comfort

Park Hotel San Jorge & Spa

Calonge

We loved our stay at the Park Hotel San Jorge! We enjoyed the beach, pool, spa, and restaurant. You cannot beat the fantastic views. From every corner of the hotel we we amazed at how beautiful the coast was. The pool chairs were so comfortable and had plenty of room. We also enjoyed having a massage outdoors. This hotel was so relaxing and comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Montserrat Day Trip with Hot-Air Balloon

Barcelona

This was a once in a lifetime experience! The Team made us feel comfortable and ready to fly! We enjoyed all of the views and appreciated the photos from the Hot Air Balloon Team.

Quality of Experience

Food

We did not receive lunch

Guides, Drivers and Staff

Transport

Private Gothic Quarter Walk

Barcelona

Albert was a fantastic and knowledgeable guide. He was very passionate about the Gothic Quarter and we learned so much from him!

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset Sailing in Barcelona

Barcelona

The sunset cruise was one of our favorite activities on the trip! It was absolutely beautiful!!

Quality of Experience

Guides, Drivers and Staff

Carlos was so nice!! He made sure we had a great experience!

Transport

Private City Walk & Royal Palace Experience

Madrid

Enrique was very knowledgeable- we learned so much about the history in Madrid.

Quality of Experience

Guides, Drivers and Staff

Private Extended Visit to Sagrada Família

Barcelona

We enjoyed the tour of Sagrada Familia. Our guide was so nice and knowledgeable!

Quality of Experience

Guides, Drivers and Staff

We have thoroughly enjoyed our holiday in Spain, expertly organised by Paty and backed up by all the wonderful drivers and guides. The countryside, the cities, the people and the food were most amazing. We especially loved the Cathedral of Seville and the Royal Alcazar, also the Alhambra Palace in Granada. We loved wandering the streets and enjoying the local food. Our drivers have all been punctual, courteous and efficient, and our guides have all been most engaging and enthusiastic. We would especially would like to mention Aldada, Lola and Alex who were all a delight to meet and who elevated our experience with knowledge, fun and laughter. They obviously love their jobs. The organisation and the communication from Paty and others has been most efficient. It was so good knowing that I could message her at any time if I had a question or a time delay and she would respond immediately. Hotels that were organised by Paty have been excellent, and the details given prior to checkin heightened the anticipation. We felt comfortable and secure with all the arrangements at all times and have fallen in love with Spain. Thanks to all.

Highlight of the experience:
- Meet & Greet responded fastly and efficiently when I needed to cancel and then shortly after rebook the whole trip because of a personal accident I suffered on the day I was supposed to fly to Italy. They were very understanding of the situation and reacted to my input as quickly as possible. Rosanna was the contact through all this challenge an she was very good.

Points for improvement:
- Cecilia took too long to disclose the names of the hotels for my appraisal. I became uncomfortable and decided to do my own research. I picked hotels for Rome and for Taormina, but when I communicated these to her she told me the hotels had already been selected and I would have to pay a penalty fee for changing hotels (even though she had not disclosed which hotels she picked at that time).
- In the Rome hotel, I asked Cecilia to make sure breakfast was added to the booking. After the booking was made I asked her to reconfirm breakfast had been added, which she did. When I finally received the detailed itinerary I discovered the breakfast had not been added after all. On the upside, after having been informed what happened (Cecilia was on holiday), Rosanna agreed that Meet & Greet would include breakfast and take care of the associated costs as compensation for Cecilia's mistake.
- The hotel in Sorrento was too far away from city center - I suppose this was intentional in order to provide the guest with a privileged view of the city, which in my case was not nearly worth it. I tried to walk to city center but the way there is not safe as there are no sidewalks and the pedestrians need to dispute space with cars on the road.
- Once again I felt that the travel plan was made by putting together pre-packaged activities, but apparently, there was no concern to see how these pieces would fit together, and how would the final product impact the user experience. As an example, for some activities hotel pick-up was included, while for others it was not. Because of the issue around the location of the hotel, transfers from and back to the hotel were important. I asked Meet & Greet and they said the reason for the disparity was the fact that the hotel pick-up was already included by a supplier of a certain activity, but the same did not happen in other activities. They therefore took no ownership of the user experience as if it were not their problem, just a matter of supplier selection.