Kimkim Trip Reviews

Everyone we interacted with from the beginning of our trip planning to wrapping up was excellent. Valentin helped us build the perfect trip and patiently answered all of our questions along the way. Each and every bed & breakfast owner was extremely professional, welcoming, and helpful and we also found KimKim's partner company in NZ to be well-regarded. This trip was the perfect way to view the beautiful country of New Zealand and so much of what it has to offer. At one point, we had in our notes that breakfast was included, but it was not reflected in the B&B's notes. The B&B called the company and it was quickly resolved with the company absorbing the cost of the mistake. We thought this was fair and a very good business practice. Valentin even called us once during the trip to check in and make sure everything was going well and see if he could offer any recommendations or assistance. This was our second trip with KimKim and we found their services once again to be a great value. We enjoyed collaborating on the itinerary where we wanted, but letting Valentin fill in the details with his extensive knowledge and spot-on recommendations. Thank you!

Overall, the experience was amazing thanks to KimKim. We felt safe in a country We were unfamiliar with, thanks to our awesome driver, tour guide, and riad staff. My only complaint would be, that the camp in the Afagay desert was empty. My friend and I were the only guests that night, so it was a little boring & creepy. However, the staff treated us like queens. We had an amazing dinner overlooking the desert and mountains, but it was very quiet. The tent we ate dinner in was huge with a gorgeously decorated interior set up for a DJ, bartender, and more guests, in which there were none. Aside from that our experience in Morocco was unforgettable and totally worth the money!

We had a great time in Australia and everything went fine. Lisa with Kimkim did a great job and kept us well informed.

Natalie was exceptionally helpful in recommending tours that worked for our family. She handled all the logistics, provided the guides, transportation if needed and even met us on the last day of our trip and gave us a gift!

All of the guides were knowledgeable, friendly, professional and experienced - our favorite was the cooking class with George, but all three Yannis's were great too! Nota's guided tour of the Acropolis and Acropolis museum was very informative and brought a lot of insight into the culture and history of Greek civilization, as well as current politics and social issues.

Thanks to all for making our trip to Athens very memorable!

My Father-In-Law and I had a fantastic trip to Nepal! I want to thank Kim Kim for providing an excellent platform for planning and communication. The are no words for how wonderful Kunchok and the Responsible Treks Team were. Everyone was very patient, flexible, and attentive to our varying interests and needs. Our trip was a whirlwind Buddhist pilgrimage/sight-seeing adventure/cultural experience/trek--in the Kathmandu Valley area, Bandipur, Pokhara, and Annapurna. The guides Raman and Pratiksha provided unparalleled expertise and good company. Our trekking guide Chhiring became like a new brother to me. He really went out of his way to share and shape my experience. I hope to return as soon as I can! Thank you for sharing your beautiful country with me.

Our driver while in Jordon was Mohammad Althnibat, he was fantastic. We had unexpected health issues with one of our party and he was very supportive and helpful. He was always prompt and courteous. We went to Jerash and the tour guide there was Zehar, very knowledgeable and made the tour very good.
Our guide in Petra was Basil, we had trouble understanding him, which is too bad, he seemed to really know the area and was trying but we just didn't get any useful information. Our second day inPetra had hail andsleet so we did not do the walk to the Monastery since we were not prepared with proper clothing.
The night in Wadi Rum was fabulous! the Memoires Aicha Luxury camp was great, the food was good, the panoramic tents were great, and the jeep tour was very interesting.
The Mövenpick hotels in Petra and Dead Sea were awesome, the intercontinental hotel in Amman was perfect

Damayantha was a fantastic guide. After he picked us up from the airport and on our way to our first lodging he stopped and had us experience king coconut juice from the coconut. He also pointed out things of interest along the way. He is a superb driver and we were extremely comfortable with his driving during our long transitions between places we were staying. When he was called away with a death in his family and we had a new guide/driver, we appreciated his driving even more. Dama made our trip most enjoyable by his interaction with us, showing us points of interest, accommodating our minor schedule changes and making sure everything we needed was taken care of. All of the hotels were fine and a few were really fine like Cinnamon Kandy, JetWing and Centauriawild. The Thaproban Waves Hotel was gorgeous but my wife scheduled a massage through the hotel and was inappropriately touched by the masseuse and it was absolutely intentional. The hotel management seemed to believe the masseuse's story rather than what my wife had to say. Of particular interest was the glamping (glamorous camping) at Mahoora Premium. They are very ecologically conscious and make every effort to leave a small or no carbon footprint. On our jeep safari at Mahoora were were fortunate to see two leopards and two sloth bears. We were very lucky indeed to see both of these animals. Sigiriya was most memorable as was Udawalawe National Park. All in all a great trip.

My partner and I planned a six day trip to Iceland without really knowing much about the country or its culture besides the blue lagoon and fermented shark. Zeynep was very patient and very accommodating, and so informative. She helped us book a six day trip where we went on a foodie/golden circle tour, horseback riding, blue lagoon, and a two day south coast tour. She also gave us many resources for finding great places to eat and explore, and a very detailed itinerary. We asked her to give us a memorable trip, and boy did she deliver. We fell in love with Iceland in less than a week, and are already planning a trip back. Thanks to Zeynep for such a wonderful vacation!

The overall experience was excellent. The guides chosen were knowledgable and the trip was organized very well. The accommodations were excellent.

Alex was excellent overall. She communicated well and on time. The only glitch we encountered, was we missed our pick up to Halong Bay. This cost us additional fees. We would have appreciated 10-15 minutes to go over the entire itinerary upon arrival with confirmation of times etc., or daily updates/ reminders by email.

In summary, our expectations were met and we found the whole experience excellent. I would not hesitate to book with Alex again.

Don't know where to begin - Everything was great!

Anne made planning the trip an easy and interesting experience. We changed our format, timing and group numbers several times and she worked with us to ensure the trip went off without incident. She had excellent recommendations on where to go (we customized the format).

Tin, our River guide, was amazing. Comprehensive knowledge of Myanmar, the areas we traveled and of Buddhism; excellent English, friendly but non-intrusive, and flexible. He was always ready to work with us to make sure the group's varying needs were met. Far superior to any guide we have experienced so far.

The boat was exactly what we needed. Our cabin was roomy and bed was comfortable. The HVAC wasn't able to keep our cabin cool but others said they were very comfortable. Food was very good. Boat staff was excellent- pleasant, attentive and professional.

Trip up the Chindwin to Buddhist caves and monuments was most memorable. The "beach BBQ" the last night on the river was very special too. I had several comments from friends of "Trip of a Lifetime" and these people travel almost constantly.

I also appreciate the extra effort given by Anne and the Staff. For example, I left my phone on a Singapore Air Flight. Anne arranged for the phone to be picked up at Yangon airport and delivered to me during a stop on the Irrawaddy!

Kim-kim provided a great experience from design to conclusion.

Ended with a great trip, and really enjoyed the ride with Akram. Thank you so much! Only room for improvement is a little quicker responses and accuracy on the trip details that were discussed needing correcting. Thank you again!

All guides were amazing. We enjoyed the entire trip. Special thanks to Anne for taking care of all the details.

Working with Brahim was very easy. It was clear from the start that he was very knowledgeable and motivated to ensure the trip was just as I wanted, but yet steering me in a direction that in his opinion would make a better trip.
We had a fantastic time in Morocco and were so happy we chose Kim Kim to help plan the trip. The driver provided, Racheed was extremely attentive, and very good with my two kids who accompanied me on the trip. He made sure we were taken care of and kept us safe throughout the entire trip. I had a birthday during the trip, and without my knowing, he arranged for a cake during one of our hotel stays and provided our party with a couple bottles of wine to help celebrate. Completely unexpected but very much appreciated.
We had our first flight to Casablanca cancel, and Brahim and his team were flexible enough to ensure that we didn't lose very much of our trip while we lost a day of our itinerary. They worked hard to ensure we were caught up as quickly as possible with our original itinerary.
There was a small misunderstanding on our desires during one of our days. Once the issue was brought to Racheed and Brahim's attention, they were apologetic and worked to make things right the following day, including buying our group of 8 lunch to make up for the mixup.
The Roads and hotels booked by Brahim and his team were top notch. Every night when we checked in to our accommodations, we couldn't believe our eyes on how nice, clean, and unique each property was. The desert camp near Merzouga was definitely a highlight.
When planning the trip, I was wary that Kim Kim would be price competitive. In fact, they rate offered was lower than I could have done on my own, with more features and the benefit of inside knowledge on the best places to stay throughout our trip.
Bravo to Racheed and Brahim and their team.

We recently had the great pleasure of visiting Morocco. After a few emails back and forth with Brahim, our trip was finalised!
We loved every single minute in this amazing country! The country, the people and the food were all awesome! It is certainly a country we would like to return to as there is still much more to see.
Everything ran like clockwork from the minute we arrived until the minute we left, thanks to Brahim and his team and I can’t thank them enough for organising such an amazing tour for us.
Our driver, Mohammed was awesome and went above and beyond to look after us and make sure we were always informed and enjoyed our time as much as possible. He also has a great sense of humour to go with it!
I will certainly recommend Morocco and Kimkim tours to anyone who is looking for a great holiday destination.

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio staying at the Costa Verde Hotel enjoying all of its amenities, good food, and unbelievably beautiful views. We reached our final location after an hour long boat ride down the Rio Sierpe where we arrived at Drake Bay Lodge near Corcovado National Park on the Osa Peninsula. A day in the jungle seeing a tapir, a mangrove hawk, parakeets, coatis, and macaws, among other animals, made for an amazing first day in the Osa. After a delicious picnic lunch we hiked to a waterfall for a refreshing swim in its cool waters.
On our last day a beautiful ocean boat ride took us to offshore Cano Island where we snorkeled with a plethora of fish in the clear waters followed by a delicious picnic on a gorgeous beach. Costa Rica offers everything an active vacationer could want in a tropical environment.

Hello
My experience in Egypt was great thanks to the guys from Egypt Promotion Travel. I ve been to other countries with some tour packages but never like the one in Egypt. This company have a personal touch, their staff is very firendly and best of all they are very knowledgeable (I felt like they could teach history in University). I was thinking to coordinate my tour in Egypt on my own ut decided to chat with their representative and basically expressed my idea and they were able to put it together in a well scheduled itinerary. I disnt have to look no futher and booked them all. Everything was great; from the temples to the cruise in the nile. I highly recomend them to everyone because of their professionalism and the good safety while they took me around their beautiful country.
Hope to see you soon again!
Diego Bohorquez

I used kimkim because I heard good reviews about them and when I was connected with Brahim, he proved to be very reliable, answering all my questions promptly. He was willing to work with my sort-of complicated schedule. I’m very impressed at how fast he would get back with me, something that I require when dealing with a travel agent.

My driver, Said, met us at the airport and drove us for six days. I was happy to have him around. Although his English wasn’t completely fluent he still understood my basic needs and was there to make us comfortable.

The riads Brahim chose for me (as I only requested 4-5 stars) were wonderful! My favorite was in Fes, the Riad Karawan. If I have to go back, I’d definitely go there again. We were fortunate to be upgraded to a hotel in Casablanca at the Sofitel. It was in a great location and the rooms were exquisite. There was just a minor misunderstanding, giving us only one bed (I traveled with my son), when Brahim assured we would get two beds. I explained this to the hotel reception and they kept insisting that it wasn’t pointed out by my travel agent, and that they were full so they can send me a cot. I said no, I’m not sleeping in a cot when I paid for two beds. They eventually gave in and got us a room with two beds.

My only complaints in my trip is that I think I paid a ton of money for only six days. Although we stayed in nice riads, I would suggest that with the price I paid, it should include the entrances for every point of interest we went to. It’s not much but it gets really annoying that I have to pay on top of it then give a tip to the guide. Also, in some places that didn’t require a guide such a volubilis, I had to pay 200 dirhams for one. But this is ok it’s not my biggest problem. My biggest problem is when I’m being brought to a coop and have to waste my time in things I wasn’t interested in. In Fes we went to a ceramic place and was duped into buying a tagine that cost me $260, an outrageous amount even here in the states. I honestly think I should have the freedom to choose to go (or not) to places (especially where they are forcing me into buying things I don’t really need and the problem with that is you’re thinking you’re in Morocco so why not get a tagine or whatever they are selling). This things shouldn’t be part of the tour since I’m not in a big bus with 50 other tourists.

One more thing, if you could tell the guides to ask beforehand where I would like to have lunch because there was definitely a restaurant in Fes I wanted to go to but instead was forced to go to a mediocre restaurant with full of tourists and food was seriously lacking in taste. I’m only in Morocco once and I want the best experience and eat the best foods. Anyway these are only suggestions and hopefully you can rethink of applying it in your future tours.

Speaking of guides, I was happy with Said in Fes. His English was so fluent it felt like home to me. Other than the restaurant he chose for us to go 😂, he was an excellent guide! The one guide in Marrakech (an old gentleman) was okay. His English was good enough to understand but he wasn’t very personable but that’s maybe because he was old. Lol!

Overall, I had the best time in Morocco. The people are friendly (even if I was getting duped by peddlers lol). I really enjoyed working with Brahim and will definitely choose Said again for my driver. You will have to give me a discount next time I go back since I’m a returning customer lol!

Kimkim made my trip to Colombia so memorable! I spent 12 days there, and everyday went smoothly & I had great experiences with all guides/tours. I couldn’t have asked for a better experience. The local guides were very knowledgeable & friendly, tours were super fun & organized and the hotel provided by Kimkim was exceptional. I would trust Kimkim to plan any of my future trips. They really take the stress and anxiety out of planning trips so you can just enjoy and relax. My favorite parts of Colombia were definitely hiking the cloud forest in Salento, the city bike tour & hiking Monserrate in Bogota, the walking tour of Medellin, and roaming the streets of Cartagena. Would definitely return. Thank you :)

With the help of Mery, I had a wonderful time in Patagonia. She planned a 14day trip of trekking in Patagonia and suggested locations I had not considered that ended up being incredible. El Chaltén, Argentina, was a wonderful addition to my original plans and I would have not discovered this wonderful town if not for Mery. She and her team at Say hueque deserve all the credit for my visit to the Argentine side of Patagonia being a success. Mery also booked a guided trek of Torres del Paine National Park, Chile, with Chile Nativo that was incredible. The park itself is one of the most beautiful places I have ever seen. But the treks were great in large part because of my guide Josefa aka Pepa. She was incredibly nice, helpful, and knowledgeable about the park and Patagonia in general. I am so greatful to have had her as my guide, she did an amazing job. Thank you Mery, Pepa, and kimkim for making my trip to Patagonia a success!

The trip we experienced had some wonderful highlights. However, the hiking on the second and third days, was not properly described. This created a dangerous situation in which my wife was hurt. She had to stop hiking. The only way she got out was on horseback. Luckily, she has experience riding and the farmer who owns Jordan finca was skilled at guiding the horse down 10k of extremely steep, rocky paths and then through 5k more of just wet, slippery paths to safety.
Specifically, the description of the second day: from Petosi to Jordan is very misleading. The description says: "you will arrive at Jordan farm by "mid-afternoon." The hike is 22K! The second half starts with slippery, muddy trails and quickly turns into steep rocky pathway for about 5 miles. It took us 11.5 hours to complete. A group of younger hikers did it in 10 hours. What's so crazy is that the third day continues with 6.2 more miles of steep, slippery rocky paths. So no way could Carol, who twisted her knee on the 22k leg complete the hike back to the road.I have hiked 100s of miles. Really (Wonderland Trail completely in 8 days, the Superior Hiking Trail, Pukasqua, etc.) If this trail had an accurate description I would not have taken my wife (who I clearly described as 73 years old and normal fitness) on this trail. I'm not asking for a refund, but days 3 and 4 were a frightening and extremely unpleasant experience for me and bad for Carol too, because the safety of my wife was at risk.
If you do not change the descriptions of these days, I will spend time and effort to expose the carelessness of your agency. Check with the guide Freddy if you think any of this is innacurate.
GOOD STUFF: Our guide Freddie Cardona (I will check on his last name) was excellent and was invaluable in getting Carol through this dangerous situation. The bike riding day was great fun. The Cocorra valey was beautiful. The packaging lists were accurately and helpful. Both hotels were nice, with Quo in Manizales having an excellent room and exceptionally helpful staff.
The score for Cami is based on the description of the hike, not on her being helpful.
I guess the bottom line is that what could have been a great trip was ruined by an innacurate description of the risks. Fortunately Carol got by with a very sore knee. Take the hike yourself, then write the description. Explain that this hike is appropriate for experienced hikers who can handle 22K of steep, rocky, muddy pathways that can be trecherously slick, at altitudes over 10000 feet.
Finca Jordan is lovely. Finca Petosi is a pit. Dirty, toilets withot seats that are barely clean. The owners of both fincas were friendly but Mary Luz at Jordan is an exceptional host, as was her husband Mario.