Kimkim Trip Reviews

4.8
Based on 17,463 ratings
Read 17,463 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The Riley hotel was great; the snorkeling was...
Australia | Feb 10 - Feb 14, 2025

T
Tim H.
Ashburn, VA | Reviewed on Feb 15, 2025
The Riley hotel was great; the snorkeling was beyond my wildest expectations (too bad it was raining and cloudy). I have been a diving for almost 50 years and I have never seen corals that beautiful. The trips into the rainforest were also fantastic and I would highly recommend a night rainforest visit. Well done!! Read more

The Riley hotel was great; the snorkeling was beyond my wildest expectations (too bad it was raining and cloudy). I have been a diving for almost 50 years and I have never seen corals that beautiful. The trips into the rainforest were also fantastic and I would highly recommend a night rainforest visit. Well done!!

Hotel Review
Crystalbrook Riley
Cairns

The pool was great and the access to great places to eat was fantastic. Very relaxing.

Authenticity & Character
Location
Near the Great Barrier Reef; east access to excursions; good restaurants
Staff
Front desk staff were very friendly and extremely helpful.
Cleanliness & Comfort
Activity Reviews
Afternoon/Evening  Adventure & Nocturnal Wildlife Tour
Afternoon/Evening Adventure & Nocturnal Wildlife Tour
Australia

I loved trekking, but especially at night as it was a far different experience that any of the daytime walks. Guide (Paul) was friendly and fun. Got to see a platypus!!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Grand Kuranda Rainforest Day Trip
Grand Kuranda Rainforest Day Trip
Australia

Unfortunately, rain put a damper on the excursion as we had the boomerang and spear exhibition abbreviated and the cable car ride cancelled. But, overall, a great experience. The best part of the trip had to be the Duck boat tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Dreamtime Cruise (From Hotel) - Snorkel Great Barrier Reef
Full Day Dreamtime Cruise (From Hotel) - Snorkel Great Barrier Reef
Australia

Be prepared for a long trip to and from the reef. However, the experience once there was GREAT! You have no idea how colorful and varied the sealife is on the reef. It is something you will never forget. The staff were extremely friendly and informative. And talented.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Feb 16, 2025

Hello Tim,
Thanks for the beautiful review. I loved that you mentioned the Reef. There has been so much bad publicity about the reef dying and I agree, it is really spectacular. On top of that there is a huge amount of conservation efforts going on and they pay off!!

Thank you again for trusting your trip to us and it would be a pleasure to plan another trip with you in the future.

Liz

Everyone and every siting was amazing!
Costa Rica | Feb 4 - Feb 11, 2025

Sarah
Sarah S.
Minneapolis, MN | Reviewed on Feb 15, 2025
Hanging bridges, flowers, ferns, tree roots!above ground, very walkable terrain, I loved that we avg. 4 miles / hike😊 snakes, frogs, crocodiles, stopping to look over a bridge where I counted 14 crocs sun bathing! The flower I could squeeze and smell a delightful fragrance!Sorkeling and all the great food!! Read more

Hanging bridges, flowers, ferns, tree roots!above ground, very walkable terrain, I loved that we avg. 4 miles / hike😊 snakes, frogs, crocodiles, stopping to look over a bridge where I counted 14 crocs sun bathing! The flower I could squeeze and smell a delightful fragrance!Sorkeling and all the great food!!

Hotel Review
Volcano Lodge, Hotel & Thermal Experience
San Carlos, Alajuela

The people here are the Best in providing great assistance! Restaurant is scrumptious!!! Private pools are sooo relaxing and romantic 🥰 Staff is really friendly and exhibits their country’s motto of “Pura Vida” ! It is the best place I have ever stayed as far as service, and attitude !!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The beds!!
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 18, 2025

Hello Sarah, thank you for the review! We are all happy that you enjoyed your trip to our beautiful country and had so many great experiences! It sounds like you really took the time to appreciate the details 🦥

Thank you
Holden Ketchum
Serendipity Adventures

Great Experience with Travel Pros at KimKim
Patagonia | Feb 1 - Feb 12, 2025

Mary
Mary M.
Dallas, TX | Reviewed on Feb 15, 2025
We generally research and plan our own travel; this was the first time we used an agency, and it was well worth it. Since we had not been to South America previously, having the expertise Anahi provided was part of what made our trip go so smoothly. She gave us excellent advice, made last minute changes to add an extra stop in Ushuaia (so glad we did this!), and she set up excellent excursions and guides for the days we requested them. When there was a minor issue (had to reschedule an... Read more

We generally research and plan our own travel; this was the first time we used an agency, and it was well worth it. Since we had not been to South America previously, having the expertise Anahi provided was part of what made our trip go so smoothly. She gave us excellent advice, made last minute changes to add an extra stop in Ushuaia (so glad we did this!), and she set up excellent excursions and guides for the days we requested them. When there was a minor issue (had to reschedule an excursion due to weather), they responded quickly, and everything was taken care of. It really was seamless without the frustrations that can sometimes occur when traveling. Every guide and driver we had was professional, knowledgeable and personable.
We would use KimKim again!

Hotel Reviews
Hotel Intersur Recoleta
Recoleta, Buenos Aires
Esplendor by Wyndham El Calafate
El Calafate, Santa Cruz
InterContinental Santiago Hotel
Santiago
Tierra Patagonia Hotel & Spa
Torres del Paine
Activity Reviews
Tango Show & Dinner
Tango Show & Dinner
Buenos Aires
Minitrekking  in "Los Glaciares National Park"
Minitrekking in "Los Glaciares National Park"
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Perito Moreno Glacier Excursion 🗻
Perito Moreno Glacier Excursion 🗻
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Santiago: Half Day Concha y Toro Winery - PRIVATE
Santiago: Half Day Concha y Toro Winery - PRIVATE
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Anahi Diaz
Anahi
Anahi Diaz
Local specialist in Córdoba | Replied on Feb 18, 2025
Dear Mary & Billy, Wow—thank you so much for your thoughtful review! It truly means a lot to hear that your first experience using an agency was such a positive one. It was a pleasure helping you plan your South American adventure, and I’m so glad the extra stop in Ushuaia turned out to be a highlight! Making sure everything runs smoothly—even when unexpected changes come up—is always our goal, so it’s great to hear that you felt well taken care of. I’ll be sure to share your kind words... Read more

Dear Mary & Billy,

Wow—thank you so much for your thoughtful review! It truly means a lot to hear that your first experience using an agency was such a positive one. It was a pleasure helping you plan your South American adventure, and I’m so glad the extra stop in Ushuaia turned out to be a highlight!

Making sure everything runs smoothly—even when unexpected changes come up—is always our goal, so it’s great to hear that you felt well taken care of. I’ll be sure to share your kind words with our guides and drivers as well!

If you ever decide to explore more of South America, I’d love to help you plan another amazing journey.

Wishing you many more wonderful travels ahead!

Best regards,
Anahí

Our Memorable South Island New Zealand Adventure
New Zealand | Nov 22 - Nov 29, 2024

S
Scott K.
Seattle, WA | Reviewed on Feb 15, 2025
KimKim and our agent, Paula, provided a truly exceptional 5-star experience planning our South Island New Zealand adventure. Our trip was on the short side, 7 days, and we didn't know how to get started or what was best to pack into our stay. From the initial inquiry, Paula's communication was prompt, friendly, and professional. She patiently listened to our vague ideas, given we knew nothing about New Zealand and expertly crafted a personalized itinerary that perfectly matched our... Read more

KimKim and our agent, Paula, provided a truly exceptional 5-star experience planning our South Island New Zealand adventure. Our trip was on the short side, 7 days, and we didn't know how to get started or what was best to pack into our stay. From the initial inquiry, Paula's communication was prompt, friendly, and professional. She patiently listened to our vague ideas, given we knew nothing about New Zealand and expertly crafted a personalized itinerary that perfectly matched our interests and budget. Paula's knowledge of New Zealand was evident; she offered insightful recommendations for hidden gems and must-see attractions, enhancing our trip beyond the typical tourist experience. The entire planning process was seamless, with Paula handling all the details, from accommodations to activities and transportation, along with some last minute changes along the way. Her responsiveness throughout, even during our trip when we had a minor query, was remarkable. Thanks to Paula and KimKim, our New Zealand vacation was unforgettable.

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Feb 16, 2025

G'day Scott,

Thank you so much for your wonderful trip review! I truly appreciate you taking the time to share your experience with me. Your feedback means a lot, and I’m delighted to hear that you had a great time.

If you ever need assistance with future travels, I’d be more than happy to help. Looking forward to planning your next adventure!

Take care and please keep in touch.

Cheers,
Paula

A fantastic winter Iceland trip
Iceland | Jan 22 - Jan 28, 2025

K
Keshigaa P.
Canada | Reviewed on Feb 14, 2025
Rinolda was great with helping us book the trip. It was on short notice and part way through we added a day to the trip and she didn't falter at all. We got to see lots of Iceland without feeling rushed along with lots of tips. The places we stayed at were fantastic and despite the shorter sunlight days we still were able to fit it all in (and Rinolda knew which places we could visit while still slightly dark and get great photos). We all really enjoyed the trip Read more

Rinolda was great with helping us book the trip. It was on short notice and part way through we added a day to the trip and she didn't falter at all. We got to see lots of Iceland without feeling rushed along with lots of tips. The places we stayed at were fantastic and despite the shorter sunlight days we still were able to fit it all in (and Rinolda knew which places we could visit while still slightly dark and get great photos). We all really enjoyed the trip

Hotel Reviews
Hotel Orkin
Reykjavik

The room is a bit small at the entrance without anywhere to really put wet boots so getting in/out was a bit tight and a challenge to keep socks dry. There's a loft area for some of the beds which gives you some more space although the staircase is a little tight for larger luggage. The room was clean, the breakfast is close by with tea and coffee always available. There's a lot of storage by the room entrance which was nice and the loft provides some extra room without having to bend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dalshöfði Guesthouse
Kirkjubaejarklaustur

It is a bit of a drive down a smaller road off the highway, which in the winter was slower going because of the snow. The road however was plowed despite it having been snowing right until our arrival. The guesthouse was very clean, the kitchen was well stocked with spices, and best of all there's a second sink so you can brush/wash your face while the bathroom is occupied which saved us time as a group. We thoroughly enjoyed our stay.

Authenticity & Character
Location
Cleanliness & Comfort
Bjork Guesthouse
Laugarvatn

Clean, spacious rooms with a "mudroom" like area to unload all your winter gear. It was warm, close to the hotel that served breakfast and also close to a lookout area for Aurora hunting and star gazing. The bathrooms worked well and good amount of parking.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Crystal Blue ice cave tour
Kirkjubæjarklaustur

The ice cave is amazing. Absolutely gorgeous and our guide made it even better by encouraging us to turn off our lamp lights when we were all safe to let us experience the cave naturally. However finding the start of the tour was a bit of a challenge (it wasn't the vehicle as stated on on reservation but near an ad sign where a worker found us as we were trying to figure out where to go) and the vehicle was failing to start up at the beginning until our guide got it working. But once we were moving it was absolutely enjoyable and very fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Glacier Hike
Iceland

A lot of fun and a unique experience. The guide double checked all our gear and made sure we were safe but able to enjoy the walk. She also helped us take lots of pictures including stopping in areas with good views to give us a chance to take pictures. Highly recommend

Quality of Experience
Guides, Drivers and Staff
Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Feb 21, 2025

I am glad to be a part of your adventure! Until the next time!

Altogether it was a very positive experience....
Egypt | Jan 29 - Feb 11, 2025

Serge
Serge Q.
Canada | Reviewed on Feb 14, 2025
Altogether it was a very positive experience.
Nader was most helpful with arrangements to fulfill our expectations and desires
Our Cairo guide Mohamed Sharawi was extremely knowledgeable and enthusiastic in sharing information we received eagerly.
As the other guide, also named Mohamed ( Luxorto Aswan), he was usually well enough informed but not all the time.
Drivers were well trained and we felt secure.
Housing accomodations were outstanding .
The boat ( dahabyia) was very pleasant...
Read more

Altogether it was a very positive experience.
Nader was most helpful with arrangements to fulfill our expectations and desires
Our Cairo guide Mohamed Sharawi was extremely knowledgeable and enthusiastic in sharing information we received eagerly.
As the other guide, also named Mohamed ( Luxorto Aswan), he was usually well enough informed but not all the time.
Drivers were well trained and we felt secure.
Housing accomodations were outstanding .
The boat ( dahabyia) was very pleasant and the staff most amiable.
The cruise was very relaxing and pleasant.
It would be hard to point out one single moment or sight since everyone had it's features even though I admit that Karnak was most impressive.
Egyptian people were welcoming and friendly.
Food was good specially fruits and vegetables that were fresh and very tasty
We were very satisfied with this first experience with KimKim .

Hotel Reviews
Movenpick Aswan
Aswan

A unique hotel with great history, very nice decor from the mid sixties belle preserved. The pools and the gardens were exceptionally large and well kept

Authenticity & Character
Location
Staff
Restaurant staff
Cleanliness & Comfort
Seti Abu Simbel Lake Resort
Abu Simbel

Authentic nubian style with a unique touch.

Authenticity & Character
The overall decor
Location
Staff
Cleanliness & Comfort
Dahabiya Akhnaton

Nice boat event hough the cabins and washroom were very small. Th staff was efficient and friendly . Housekeeping excellent. Food was very fresh tasty and well presented

Authenticity & Character
Location
Typical and on a human scale.
Staff
Cleanliness & Comfort
Cabins and public areas.
Hilton Luxor Resort & Spa
Luxor, Luxor Governorate

Pleasant accommodation with a v6nice location with gardens and pool overlooking the Nile.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Magnfiiceny hallway .
Fairmont Nile city
cairo

Comfort, elegance. Great food. Perfect housekeeping and services

Authenticity & Character
Refined ambiance with Egyptian touch
Location
Overriding the Nile river
Staff
Housekeeping definitely
Cleanliness & Comfort
Beds undoubtedly
Activity Reviews
Free Day in Cairo
Free Day in Cairo
Cairo

Touring old town and the optical churches gave us another view of Cairo

Quality of Experience
Guides, Drivers and Staff
Transport
Security and expeer
Visit Abu Simbel temple  & overnight at the hotel
Visit Abu Simbel temple & overnight at the hotel
Egypt

As impressive as could be ecpected

Quality of Experience
Visit Old Egyptian Museum
Visit Old Egyptian Museum
Cairo

Old museum still containing great treasures

Quality of Experience
Guides, Drivers and Staff
Transport
National Museum of Egyptian Civilization (NMEC)
National Museum of Egyptian Civilization (NMEC)
Cairo

The encounter with the mummies was a rare experience

Quality of Experience
Guides, Drivers and Staff
Transport
Grand Egyptian Museum tour to the grand hall & commercial area
Grand Egyptian Museum tour to the grand hall & commercial area
Cairo

A most impressive museum. The perfect stage for incomparable treasures.

Quality of Experience
Guides, Drivers and Staff
Visit Philae temple & High Dam - Felluca ride
Visit Philae temple & High Dam - Felluca ride
Aswan

Well preserved after moving the whole complex to higher groundd

Quality of Experience
Guides, Drivers and Staff
Transport
Kom Ombo Temple - Aswan
Kom Ombo Temple - Aswan
Kom Ombo

Unbelievable sight

Quality of Experience
Guides, Drivers and Staff
Transport
El Kab - Edfu
El Kab - Edfu
Edfu
Quality of Experience
Guides, Drivers and Staff
Embarkation in Esna – El Kab – Quessia
Embarkation in Esna – El Kab – Quessia
Esna

Very beautiful sight .

Quality of Experience
7
Guides, Drivers and Staff
Transport
Karnak and Luxor temple
Karnak and Luxor temple
Luxor

Most impressive sight with a real feeling of the grandeur of it's past.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit The west Bank of Luxor
Visit The west Bank of Luxor
Luxor

The sight is totally awesome. Retired first tomb is incredible

Quality of Experience
Guides, Drivers and Staff
Transport
Dendara and Abydos temples Day trip
Dendara and Abydos temples Day trip
Luxor

Unexpected and spectacular

Quality of Experience
One xan be thankful that sand by covering the sight has kept this sight in such good conditions
Guides, Drivers and Staff
Transport
The chance to go threw the countryside and see local folks in their daily activities
Visit Dahshour Pyramids
Visit Dahshour Pyramids
Egypt

Unexpected and pleasant discovery.

Guides, Drivers and Staff
Transport
Pyramids, Sphinx, Sakkara, Memphis and camel ride
Pyramids, Sphinx, Sakkara, Memphis and camel ride
Cairo
Quality of Experience
Guides, Drivers and Staff
Mohamed Sharawi is an outstanding guide
Transport
Security professional and courteous
Local specialist: Nader Hussein
Nader
Nader Hussein
Local specialist in Egypt | Replied on Feb 16, 2025

Hello Serge;

Thank you so much for your wonderful review! We're thrilled to hear you had such a fantastic time exploring Egypt. It’s our mission to create memorable experiences, and it’s great to know that we succeeded in making your trip special. If you ever decide to return, we would love to assist you in planning more amazing adventures. Safe travels and best wishes!

Shukran
Nader

This trip had almost 100% success. Locations...
Vietnam | Jan 30 - Feb 10, 2025

D
David C.
Newark, NJ | Reviewed on Feb 14, 2025
This trip had almost 100% success. Locations of hotels, great guides, timely transportation, tour destinations and overall quality for the money were right on. Considering the part of the world and the number of flights due to the destinations that we wanted to see, Ashley did a great job of advising and arranging suitable flights and appropriate timeframes, all of which were met with the scheduled transport services. Read more

This trip had almost 100% success. Locations of hotels, great guides, timely transportation, tour destinations and overall quality for the money were right on. Considering the part of the world and the number of flights due to the destinations that we wanted to see, Ashley did a great job of advising and arranging suitable flights and appropriate timeframes, all of which were met with the scheduled transport services.

Hotel Reviews
May De Ville Luxury Hotel & Spa
Hanoi

Quaint hotel in a great area with a cool roof top bar and great breakfast buffet. The hotel staff was very friendly and helpful. The taxi could not enter the street due to the night market, so the staff came up the two blocks to get our bags.

Authenticity & Character
Rooftop breakfast and bar
Location
Walking distance to many eateries and massage and retail markets
Staff
Very helpful
Cleanliness & Comfort
No view, but a very comfortable bed, clean room.
Saem Siem Reap Hotel
Siem Reap

Very nice chill hotel in a neighborhood close to pub street, but not necessarily walkable to much. Relaxing in the pool at night is perfect.

Authenticity & Character
Fantastic relaxing theme and delivery. I'm told by the wives that massages were top notch
Location
I don't know that I'd change anything as it might come at a higher price
Staff
Everybody was accommodating and helpful and very friendly, but not overly present. Perfect
Cleanliness & Comfort
Had all we needed
Le Méridien Bangkok
Authenticity & Character
Modern hotel with modern hotel conveniences and decor
Location
Market, Massage and Shenanigans
Staff
Everybody, from the moment that we got out of our taxi.
Cleanliness & Comfort
Pool is super relaxing.
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Feb 19, 2025

Hello Mr and Mrs. Curry,

We're so thrilled to hear you had such a successful trip!

Thank you for this wonderful review. We're especially happy that the hotel locations, guides, transportation, and destinations all met your expectations, and that you felt the trip offered good value.
Thank you for your kind words of me as well. It really made my day.

We strive for 100% success, so your feedback is invaluable. We hope to help you plan another amazing adventure in the future!

With my best regards,
Ashley

This trip has been one of the most satisfying....
Morocco | Jan 26 - Feb 3, 2025

Julie
Julie T.
Dallas, TX | Reviewed on Feb 14, 2025
This trip has been one of the most satisfying trip till date. From booking with Maryem to getting to Morocco, having Omar with us to the Guides, to the handpicked stays at all the locations has been a dream. Omar has been the kindest person who was informative, patient and fun and drove us around Morocco. He suggested some great food, held great interactions with the locals and was always helpful. All the stays, including, Rabat, Fes, Merzouga, Dades and Marrakesh were fantastic. Our... Read more

This trip has been one of the most satisfying trip till date. From booking with Maryem to getting to Morocco, having Omar with us to the Guides, to the handpicked stays at all the locations has been a dream. Omar has been the kindest person who was informative, patient and fun and drove us around Morocco. He suggested some great food, held great interactions with the locals and was always helpful. All the stays, including, Rabat, Fes, Merzouga, Dades and Marrakesh were fantastic. Our favorite was at Dades, Kasbah Tiziri run by Michelle ....she served us some of the yummiest food and took such good care of us. I would recommend tours by kimkim a 100%.

Hotel Reviews
Riad Nesma Suites & SPA
Medina, Marrakech

One of the good places to stay in Marrakesh. Right at the heart of the city, walkable to shops and restaurants. Decent food, very friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Tiziri
Kelaat Mgouna

Where do I even begin? One of the best stays in Morocco. Michelle, who runs the place has been the most helpful and kindest. From the moment we arrived to the time we left, she made our stay perfect. I have to mention Michelle's food. It's one of the best breakfast and dinners we have had and we miss it to date. We loved our chit chats over food and tea. She has maintained the place, preserved the original and added it to it in such a thoughtful manner. Location is beautiful. Don't miss this place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sahara Stars Luxury Camp
Merzouga

The location is accessible to Camel ride or 4x4 from the main road. If is beautifully maintained. Tents were very clean including the bathroom. Staff was friendly and food was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Farouzi Fes
Fes

One of our best stays in Morocco. You have to walk in a bit from the road to reach the Riad.... but it's beautiful. The old architecture is preserved. The staff is the friendliest and the most helpful. Morning breakfast and the tea was delicious. The sites on of Fes from the terrace is to die for...... visuals have been imprinted in my mind. 100% recommended.

Authenticity & Character
Beautiful
Location
Amazing, right in the heart of old city
Staff
100%
Cleanliness & Comfort
Hotel des Oudaias
Rabat

This hotel is in the heart of Rabat...... walkable from some monuments and the local markets. It has beautifully preserved the architecture. It was easy for us to go for walks in the evening, explore local food and market by foot. Some people might have some reservations by the old bathrooms, but the experience is great!

Authenticity & Character
Preserved the old architecture
Location
Center
Staff
Cleanliness & Comfort
Local specialist: Maryem Kouna
Maryem
Maryem Kouna
Local specialist in Marrakech | Replied on Feb 18, 2025

Hi Julie, Thank you so much for your thoughtful review! It was an absolute pleasure helping you plan your first trip to Morocco, and I’m so happy to hear that you had such an amazing time with Omar and that you enjoyed your accommodations.
Thanks again for trusting us with your trip, and we look forward to welcoming you back to Morocco in the future.
Keep in touch,
Maryem, Omar, and the rest of the Morocco Immersion family.

An Overview of Panama
Panama | Feb 8 - Feb 13, 2025

T
Todd M.
Ashburn, VA | Reviewed on Feb 14, 2025
We had an enjoyable and educational trip to Panama. Our guide Victor, and our driver Ivan, made the experience care free and enriched. Seeing modern Panama City, the old city, the canal, the islands and the country side gave us a good overall impression of Panama and its people. Read more

We had an enjoyable and educational trip to Panama. Our guide Victor, and our driver Ivan, made the experience care free and enriched. Seeing modern Panama City, the old city, the canal, the islands and the country side gave us a good overall impression of Panama and its people.

Hotel Review
Radisson Hotel Panama Canal
Panama City

The Radisson is an older hotel that is somewhat run down. It is clean, but in need of a renovation. The area surrounding the hotel has nothing to offer, so we might have preferred a hotel in Casco Viejo with many walkable amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
El Valle
Panama City

El Valle is a beautiful place. We enjoyed a hike with several waterfalls providing interest. A surprising and memorable experience was our visit to the butterfly haven. Being surrounded by hundreds of beautiful butterflies was spectacular. Spending a little time outside of Panama City certainly enriched our experience in Panama.

Quality of Experience
Guides, Drivers and Staff
Transport
Sailing Taboga Island
Panama City

The crew on the Red Cat catamaran made the trip to Taboga a lot of fun. Taboga was interesting to see, and the view of Panama City from the boat was spectacular.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
City Tour - Casco Viejo & Panama Canal
City Tour - Casco Viejo & Panama Canal
Panama City

We were interested in learning more about the history of Panama, and this tour provided that background. The ruins were interesting, Casco Viejo was impressive, and the visitor center at the locks was worthwhile.

Quality of Experience
Guides, Drivers and Staff
Transport
Panama Canal Partial Transit
Panama Canal Partial Transit
Panama City

Learning about the canal with the experience of a cruise through a portion of the canal and the locks was a highlight of our trip to Panama. Visiting the locks from land is worthwhile, but experiencing the canal aboard a boat is even better.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Panameña Night
Panameña Night
Panama City

Casco Viejo is very lively at night. It is quite beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Feb 19, 2025

Hi Todd,

Glad to hear you enjoyed your 6-day trip in Panama 😊

Thank you for your feedback in regards to the hotel and also the excursions. I'll definitely consider a more central located hotel to give more freedom to walk around.

I will also let Victor and Ivan know how much you enjoyed this trip thanks to their help!

Kind regards,
Jesse

Trip to Thailand
Thailand | Jan 26 - Feb 5, 2025

Lin
Lin B.
Newark, NJ | Reviewed on Feb 14, 2025
We had a wonderful trip to Thailand! From the beginning working with Tina to plan our agenda went smoothly and efficiently. On our trip we were met at each stop with a representative who got us to our hotel. The tours we booked were great and went perfectly without a hitch. At the designated time a car and driver were waiting for us. Our whole trip was smooth and professional, no problems. The hotels we had were excellent! We enjoyed the Floating Market and Railway Market and the Night... Read more

We had a wonderful trip to Thailand! From the beginning working with Tina to plan our agenda went smoothly and efficiently. On our trip we were met at each stop with a representative who got us to our hotel. The tours we booked were great and went perfectly without a hitch. At the designated time a car and driver were waiting for us. Our whole trip was smooth and professional, no problems. The hotels we had were excellent! We enjoyed the Floating Market and Railway Market and the Night Market in Bangkok. In Chiang Mai we enjoyed the Elephant Sanctuary and seeing local lifestyles.
In Phuket the all day Island and canoe tour was fabulous. The local food at all these activities was amazing! We would not hesitate to plan another trip with KimMim. Kudos also to our guides Lena and Marty! They were great!!! Thanks for a wonderful vacation!!!!!

Hotel Reviews
The Park Nine Suvarnabhumi
Bangkok

Great place close to Airport

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Novotel Phuket Kamala Beach
Phuket

Great spot right on the beach! Nice beach and pool bar.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Akyra Manor Chiang Mai
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Anantara Riverside Bangkok Resort
Bangkok

Beautiful setting! Great food. Amazing breakfast buffet! Loved it!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
John Gray's - Hong by Starlight
John Gray's - Hong by Starlight
Phuket

I can't say enough good things about this tour! We had a wonderful time. The lagoons and caves were breathtaking. We loved everything about it. We couldn't believe how great the food was. We had lunch, mid day snacks and a beautiful buffet dinner. I had to go down to the galley to congratulate the ladies who prepared it. I was a caterer for many years and they did an amazing job. The flower arranging component was interesting and educational. We would highly recommend this activity!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary in Chiang Mai-Half Day
Elephant Jungle Sanctuary in Chiang Mai-Half Day
Chiang Mai

So beautiful being up and close and interacting with these amazing animals. The lunch provided was amazing local foods well prepared, delicious and presented beautifully. Lots of great photo ops! Over the top!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
True Taste of Chiang Mai with Evening Foodie Tour
True Taste of Chiang Mai with Evening Foodie Tour
Chiang Mai

Our guide Marty was great! We had already been to the Night Market earlier so Marty switched gears and we went to the Chinese New Years street festival and also the market. Great food and great fun. He also arranged for us to travel by Tuk Tuk! That was a fun experience!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Temple and Hill tribes in Chiang Mai
Temple and Hill tribes in Chiang Mai
Chiang Mai

We enjoyed seeing the traditional way of life. The coffee shop with their own grown and processed coffee was a highlight!

Quality of Experience
Guides, Drivers and Staff
Transport
Grand Pearl Dinner Cruise!
Grand Pearl Dinner Cruise!
Bangkok

Plus: The river trip after dark was truly amazing! The views with the lights and the other boats passing was really beautiful. Minus: The dinner was buffet style, which was expected, however, the quality and presentation of the food and drinks was very average. The performers on the ship solicited tips at each table.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
Bangkok

Both were amazing interactive experiences! Just loved it!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Bangkok City Tour
Half-Day Bangkok City Tour
Bangkok

Great cultural experience

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Feb 17, 2025

Hello Lin,

Thank you so much for your kind feedback! I’m thrilled to hear that you had a wonderful time in Thailand. I’ll be sure to share your thoughtful review with our team and the guides. We hope to welcome you again in the future!

Best regards,
Tina

General comments
Egypt | Jan 29 - Feb 11, 2025

J
Josée N.
Canada | Reviewed on Feb 14, 2025
Nader was a fine vis-a-vis during all our interactions. He very well seized what we wanted and his quick response time was very appreciated!
There are maybe 3 points that I wld underline:
1. It seemed that there were a lack of synchronization between what we had as an itinerary and Mohamed's ( the 2nd guide). For instance the Esna temple was on our list but not on his. Plus lack of clarity as to when we' d board the ship.
2. Our complete flight schedule was sent more than once to Nader but...
Read more

Nader was a fine vis-a-vis during all our interactions. He very well seized what we wanted and his quick response time was very appreciated!
There are maybe 3 points that I wld underline:
1. It seemed that there were a lack of synchronization between what we had as an itinerary and Mohamed's ( the 2nd guide). For instance the Esna temple was on our list but not on his. Plus lack of clarity as to when we' d board the ship.
2. Our complete flight schedule was sent more than once to Nader but there still was some confusion on his oart as to when we'd leave Egypt.
3. Tips: that was the major kerfuffle, and quite embarrassing for us. The second Mohamed mentioned to us that Nader was underestimating the amount per activity, especially guiding. Nader told us that 8$/day was ok, but the guide showed us that he was promised 15$. That's almost double the original amount. We readjusted our finance accordingly but found that pretty disconcerting. Being perceived as cheap wasn't on our list wish!! We just hope that this won't be our reputation among your staff and contractors..

Hotel Reviews
Movenpick Aswan
Aswan

Very well located on Elephantine Island, this hotel is a 70's aficionados dream. Huge open space, pool, bars... magnificent gardens... we loved it.

Authenticity & Character
Location
Accessible by boat!! Quite unusual!
Staff
Our sojourn was very short and despite this, we cld enjoy the staff's wonderful attitudes. We had a lot of fun with our waiter who tried to give us some lessons of Arabic, quite unsuccessfully unfortunately!!
Cleanliness & Comfort
Seti Abu Simbel Lake Resort
Abu Simbel

Astonishing location, fabulous architecture and decor, colourful and comfortable bedrooms. Weak point, food.

Authenticity & Character
For some - luxurious- yet local Nubian experience, that's the place.. I made all my friends jealous with my pics
Location
Staff
Cleanliness & Comfort
Just to repeat myself, food was the weak point of this hotel. I guess we were spoiled with our previous egyptian culinary experiences!
Dahabiya Akhnaton

We wanted some exotic experience and we got it! Very cute small ship, comfortable, clean and not speaking of an incredibly nice, charming, competent, beautiful crew. Their devotion to us was so complete, it was simply admirable!

Authenticity & Character
What more cld we have asked for?? I wld highly recommend it!
Location
Staff
As I said, the staff was absolutely wonderful, responded the best they could to our request, despite a limited knowledge of English. I cannot but have admiration for their sense of duty.
Cleanliness & Comfort
Fairmont Nile city
cairo

Just one word, WOW! And the food, just amazing. Very well earned 5 stars.

Authenticity & Character
Luxurious
Location
Staff
Everyone was extremely polite and smiling.
Cleanliness & Comfort
Activity Reviews
Dendara and Abydos temples Day trip
Dendara and Abydos temples Day trip
Luxor

The visit to the Dendara and Abydos temples was incredible and worth the long, rough journey. Abydos particularly left us flabbergasted with its antiquity and historical significance. It's one of the older ones, dating back millennia, and witnessing it was an awe-inspiring experience.

Sound & Light Show
Sound & Light Show
Abu Simbel

The Sound & Light Show at Abu Simbel was an emotional and breathtaking experience. I was moved to tears by the beauty and splendor when the entire temple was illuminated. It was an unforgettable moment that no one visiting Egypt should miss.

Local specialist: Nader Hussein

Make the most of your trip
Vietnam | Jan 30 - Feb 10, 2025

Sandra
Sandra K.
Bellingham, WA | Reviewed on Feb 14, 2025
Each of our local Footprint guides were fantastic. John in Saigon, Tien in Hoi An and Hue, and Chuong in Hanoi. We enjoyed spending time with each of them and learned a lot about the cities we visited and Vietnam as a whole. Read more

Each of our local Footprint guides were fantastic. John in Saigon, Tien in Hoi An and Hue, and Chuong in Hanoi. We enjoyed spending time with each of them and learned a lot about the cities we visited and Vietnam as a whole.

Hotel Reviews
La Siesta Classic Ma May
Hanoi

This is a nice hotel (the second one we stayed in while visiting HCMC). It is very “western” like so we are a bit torn in our review. Our first 3 nights were in the Babylon Premium Resort and Spa that we booked outside of KimKim. We liked the location of that hotel better but you have to prefer to be right in the mix. La Siesta was more sedate, fancier and had a lovely breakfast spread. It really depends what you are looking for.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Renea Cruise

The boat and staff were very nice. Being booked in the suite (one of two in the boat) totally made our one night stay. So happy we chose a smaller boat just 30 people.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eldora Hue
Hue

This is a beautiful hotel, like a grand old lady. Impeccable in style with a staff to match. Topped off by being in a great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Au Lac Charner Hotel

Au Lac Charner puts you right in the heart of things. You need to be prorated the chaos that is Saigon - the scooters, the blocked sidewalks, it’s amazing and terrifying. It’s not the fanciest but we enjoy it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hue Heritages
Hue Heritages
Vietnam

So much to see in this city. We enjoyed it more than we were expecting. The schedule was great, a nice mix of walking and being driven (plus a dragon boat ride)

Quality of Experience
Guides, Drivers and Staff
Transport
Koi
Ancient Town Walking with Street Food Tasting
Ancient Town Walking with Street Food Tasting
Hoi An

Tien was fabulous. We really had a good adventure and ate very well. You must try iced coconut coffee at her favorite spot!

Quality of Experience
Food
Guides, Drivers and Staff
A day trip to the fertile Mekong delta, Ben Tre
A day trip to the fertile Mekong delta, Ben Tre
Ho Chi Minh City

This was a fun and very full day of new experiences. John did a great job!

Hanoi City Tour of Capital of Vietnam
Hanoi City Tour of Capital of Vietnam
Hanoi
Quality of Experience
Guides, Drivers and Staff
Transport
 Hanoi and walking street food tour
Hanoi and walking street food tour
Hanoi

This was a fun afternoon/early evening. Our guide, Chuong, was a lot of fun. He took us to some great spots we would never had dared enter to try some local (delicious) Hanoi dishes. Strange again that we had to pay $5 USD for two beers when spending thousands on our tour.

Quality of Experience
Food
Guides, Drivers and Staff
Bai Tu Long Bay - Thien Canh Son cave – Halong Port - Hanoi (Renea)
Bai Tu Long Bay - Thien Canh Son cave – Halong Port - Hanoi (Renea)
Vietnam

The weather made the activities a bit challenging. The kayak trip was poorly supervised - not sure how just one person is supposed to take one group swimming and the other part of the group to the beach. The kayaks were wet when we got in them and we only got wetter. The hot ginger tea on the way back to the boat sure hit the spot.

Quality of Experience
Guides, Drivers and Staff
Transport
Hoi An to Hue
Hoi An to Hue
Vietnam

It was pouring rain this day. We had a great driver and it was wonderful to have Tien, our guide, with us for the 4 hour drive.

Guides, Drivers and Staff
Transport
A half day exploring the historic Ho Chi Minh city
A half day exploring the historic Ho Chi Minh city
Ho Chi Minh City

We had a great time with John. He shared his knowledge of the city with us and we enjoyed our time with him.

Quality of Experience
LOL
Food
The restaurant for lunch was nice and introduced us to a few local dishes. We were surprised when we had to pay the the beers we drank during lunch. Given that we had spend thousands on our tour with KimKim, it was a surprise to have to pay the equivalent of a few US dollars for our beverage of choice.
Guides, Drivers and Staff
Transport
Hanoi - Arrive Halong Port– Bai Tu Long Bay - Cong Do– Cap La island (Renea Cruise)
Hanoi - Arrive Halong Port– Bai Tu Long Bay - Cong Do– Cap La island (Renea Cruise)
Vietnam
Vespa Adventure: Street food after dark
Vespa Adventure: Street food after dark
Ho Chi Minh City

This was fantastic. Our guide, Heidi, was energetic and fun! Our drivers were great and it was a fun evening. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
I’m
Transport
Local specialist: Minh Nguyen

Guatemala is for everyone!
Guatemala | Jan 28 - Feb 10, 2025

Knut
Knut F.
Seattle, WA | Reviewed on Feb 13, 2025

Our trip went like clockwork. Everything was ready when it was supposed to be. All drivers, guides, & boats were on time. Matt did a great job in planning the trip & selected knowledgeable guides. Takal was the highlight of the trip.
We would recommend Kimkim to anyone who needs help in ensuring the best places to visit & stay.Everything is taken care of. There is plenty of free time to explore on your own

Local specialist: Matt Hartell
Matt
Matt Hartell
Local specialist in Antigua, Guatemala | Replied on Feb 26, 2025

Hey guys! It was a pleasure to work with you on this trip. Glad to hear that it went like clockwork!

Excellent introduction to the highlights of Sri Lanka!
Sri Lanka | Jan 19 - Jan 26, 2025

Tom
Tom A.
Seattle, WA | Reviewed on Feb 13, 2025
The trip was very good. The accommodations, with one exception, were excellent. The itinerary was also very good. Our guide, Aruna, was outstanding. He was very knowledgeable about all of the places visited. Furthermore, he was very good at identifying birds which was of interest to us. He was also flexible regarding the schedule. An example, we arrived early into Colombo and to our hotel at the Heritance Kandala (excellent hotel!!). By the time we checked in we we had a few hours free so... Read more

The trip was very good. The accommodations, with one exception, were excellent. The itinerary was also very good. Our guide, Aruna, was outstanding. He was very knowledgeable about all of the places visited. Furthermore, he was very good at identifying birds which was of interest to us. He was also flexible regarding the schedule. An example, we arrived early into Colombo and to our hotel at the Heritance Kandala (excellent hotel!!). By the time we checked in we we had a few hours free so we went to the Dambulla caves instead of visiting them on the way to Kandy. Visiting them on the way to Kandy would not have provided enough time as the drive to Kandy is long. The only hitch in the itinerary was the day in Kandy. We did not attend a puja at the temple of the tooth which we now realize was something that we should have done. We visited the temple of the tooth but a puja would have made the visit better. In Kandy the hotel was too far outside the city. A very nice place but it would have been better to be in the center so that we would have wandered around the city a bit. The stop at the Gem museum in Kandy was not good. We understood that it was an attempt to sell us jewelry which is o.k but, unfortunately, the mineral displays were very week. Not much to see except what was for sale. At least the spice stop was interesting. We were glad the our train tickets were 2nd class so that we could open the windows. Our walking tour of Galle by Aruna was very good. We are glad that we did not do any of the optional activities because Galle was a nice place to just wander around. All in all an excellent trip with an excellent guide.

Hotel Reviews
Taru Villas Rampart Street
Galle

Excellent location. Hotel was a former villa with a nice swimming pool. Great staff. Well decorated and very comfortable rooms with 4-poster bed and mosquito net. Very good breakfast.

Authenticity & Character
Set in a former villa so very authentic
Location
Staff
Very helpful and friendly. Always available.
Cleanliness & Comfort
Broomfield by Jetwing
Nuwara Eliya

Excellent location near Victoria Park. Very good food and interesting a history of the hotel.

Authenticity & Character
History back story of the hotel as a place owned by a former women prime minister
Location
Staff
Very small staff. Efficient and friendly
Cleanliness & Comfort
Room was a bit small but very comfortable
Heritance Kandalama
Dambulla

Fantastic hotel!!! Great rooms, excellent food and wonderful design and location. Very good staff. The only negative is the very slow and bumpy access road to the hotel.

Authenticity & Character
Excellent architecture.
Location
Blends nicely into the hillside. Great views overlooking the lake.
Staff
Very good massage services
Cleanliness & Comfort
SKYLOFT KANDY
Kandy

Good hotel but too far from the center of the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore Nuwara Eliya
Explore Nuwara Eliya
Sri Lanka

The train ride from Kandy was excellent. Comfortable and scenic. Good visit to a tea plantation and a nice walk around Victoria park (some excellent birds in the park).

Quality of Experience
Guides, Drivers and Staff
Glad that the staff arranged for second class tickets instead of first class.
Transport
Very fun train ride from Kany to Nuwara Eliya
Tour the Sacred City of Kandy
Tour the Sacred City of Kandy
Sri Lanka

The temple of the tooth was fascinating. However, it would have been better to visit during a puja so that we could also see the temple drumming.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour the Ancient City of Polonnaruwa
Tour the Ancient City of Polonnaruwa
Sri Lanka

The 1000 year old ruins of Polonnaruwa were amazing! The extent and qualify of the ruins were surprising. The area is big but all the important sights were accessible by vehicle.

Quality of Experience
Guides, Drivers and Staff
Our guide/drive was very knowledgeable about each site and the birds.
Transport
Very comforable car but the back windows were tinted that did obscure views out of the windows.
Afternoon Safari at Minneriya National Park
Afternoon Safari at Minneriya National Park
Sri Lanka

We actually visited the Hurulu Eco park which is near Minneriya and is a better place to see elephants this time of year. We did have some great views of the elephants and some very good bird sightings. We did get some rain but the open jeeps could be enclosed when it was raining so we stayed dry.

Quality of Experience
Guides, Drivers and Staff
Aruna was very knowledgeable about the birdlife in the part. Our driver was very good at getting good views of the elephants when there were a lot of jeeps all together.
Transport
The open jeeps are good for wildlife viewing and could be enclosed when it rained.
Dambulla Cave Temples
Dambulla Cave Temples
Sri Lanka

It was pouring rain when we were there but that was o.k. because the art is in the caves that are out of the rain. Wonderful Buddhist art...paintings and statues.

Quality of Experience
Guides, Drivers and Staff
Aruna was very knowledgeable about each cave. He also gave us as much time as we wanted to spend at the caves. He also had umbrellas which were useful give the heavy rain.
Transport
Visit the Sigiriya Rock Fortress
Visit the Sigiriya Rock Fortress
Sri Lanka

Very special place but also very crowded. We went mid-morning because the poor weather meant no sunrise but it was still very crowded. The route up was crowded and for those that are afraid of heights or in poor shape something to be avoided. However, even if you don't make the climb to the top the site is a good place to visit. The paintings on the side of the site that are seen on the descent are wonderful. Photos are prohibited of the paintings but the museum does have reproductions that can be photographed.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rikaz Mohamed
Rikaz
Rikaz Mohamed
Local specialist in Colombo | Replied on Feb 15, 2025
Hi Tom, Thank you for sharing your detailed feedback on your recent trip with us. We are delighted to hear that you had an excellent experience and that Aruna made your journey even more special with his knowledge, flexibility, and birdwatching expertise. We will be sure to pass on your kind words to him! We appreciate your insights regarding the itinerary adjustments, especially your visit to Dambulla and your preference for a more central location in Kandy. Your thoughts on the Temple of... Read more

Hi Tom,

Thank you for sharing your detailed feedback on your recent trip with us. We are delighted to hear that you had an excellent experience and that Aruna made your journey even more special with his knowledge, flexibility, and birdwatching expertise. We will be sure to pass on your kind words to him!

We appreciate your insights regarding the itinerary adjustments, especially your visit to Dambulla and your preference for a more central location in Kandy. Your thoughts on the Temple of the Tooth puja and the gem museum are also valuable, and we will certainly take them into account when refining future itineraries.

It’s wonderful to hear that you enjoyed the train journey, your time exploring Galle, and the overall accommodations. We truly appreciate your thoughtful feedback, as it helps us enhance the experience for future travelers.

Thank you for choosing to travel with Kim Kim, and we hope to welcome you on another adventure soon!

Best regards,

Rikaz

Galapagos Land Tour
Galapagos Islands | Jan 18 - Jan 26, 2025

Mark
Mark Z.
Saint Joseph, MI | Reviewed on Feb 13, 2025
Alvaro and Jacquie did an excellent job planning our Galapagos trip. On a video call we discussed what we wanted to see, and more importantly, they suggested a number of activities for our consideration. We added a number of these ideas. The itinerary they planned with transportation, guides and accommodations worked seamlessly. The guides were knowledgeable, personally engaging and gave an in depth understanding of the geology, plant, wildlife and human history of the islands. The were... Read more

Alvaro and Jacquie did an excellent job planning our Galapagos trip. On a video call we discussed what we wanted to see, and more importantly, they suggested a number of activities for our consideration. We added a number of these ideas. The itinerary they planned with transportation, guides and accommodations worked seamlessly. The guides were knowledgeable, personally engaging and gave an in depth understanding of the geology, plant, wildlife and human history of the islands. The were resourceful and allowed us to revise the plan for one outing so all of us could more comfortably complete the hike. Highlights were the giant turtles of Santa Cruz, penguins, Sierra Negro volcano hike, and Kicker Rock snorkeling. Jacquie kept in touch during the trip to ensure all was going well.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Feb 13, 2025
Dear Marc, We can’t thank you enough for your wonderful review! It means so much to us to hear that you had an incredible experience for you, Lisa, and Lauren, in the Galápagos and that our team could contribute to making it even more special.
We are thrilled that the itinerary, guides, and activities all came together seamlessly and that you enjoyed the incredible wildlife, the Sierra Negra hike, and snorkeling at Kicker Rock. Your kind words truly inspire us!
We would love to help you... Read more

Dear Marc,

We can’t thank you enough for your wonderful review! It means so much to us to hear that you had an incredible experience for you, Lisa, and Lauren, in the Galápagos and that our team could contribute to making it even more special.
We are thrilled that the itinerary, guides, and activities all came together seamlessly and that you enjoyed the incredible wildlife, the Sierra Negra hike, and snorkeling at Kicker Rock. Your kind words truly inspire us!

We would love to help you plan another unforgettable journey.

We would be honored to be part of your next adventure wherever you travel.

Best,
Alvaro, Jacquie, and the Responsible Travel Team

Ashley did an outstanding job in putting this...
Vietnam | Jan 4 - Jan 19, 2025

Darcy
Darcy F.
Canada | Reviewed on Feb 13, 2025
Ashley did an outstanding job in putting this trip together. She was very accommodating and attentive when we were doing the initial planning for this trip and was always quick to respond back. I would definitely recommend Ashley as well as utilize her again in the future. All of the tour guides were fantastic. One of the tour guides that stuck out the most was Johnny. His knowledge and personality really made our trip that much more memorable.
Excellent trip overall!
Read more

Ashley did an outstanding job in putting this trip together. She was very accommodating and attentive when we were doing the initial planning for this trip and was always quick to respond back. I would definitely recommend Ashley as well as utilize her again in the future. All of the tour guides were fantastic. One of the tour guides that stuck out the most was Johnny. His knowledge and personality really made our trip that much more memorable.
Excellent trip overall!

Hotel Reviews
Saem Siem Reap Hotel
Siem Reap

Excellent property and I would stay here again. Great staff and very clean.

Authenticity & Character
Location
You could hear the noise from the beer garden near by at night. Our room was not facing that area so it wasn’t a big issue.
Staff
Cleanliness & Comfort
M'Gloria Cruise
Ha Long
Solaria Hotel Hanoi
Hanoi

The staff is what what made this hotel even though getting into this hotel was interesting with traffic congestion.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Saga Hotel Hoi An
Hoi An

Very nice hotel and the staff were excellent. Very clean as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Coco Riverside Lodge

Very unique and memorable stay. Very clean and this place was one of our highlights for the trip.

Silverland Mây Hotel

Very clean and great location. Their breakfast and afternoon tea was excellent. The staff were very accommodating and provided excellent service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Feb 14, 2025

Dear Darcy,

Thank you so much for your wonderful review and your New Year wishes!

We're also thrilled that you had such a positive experience with all of our tour guides, and especially pleased to hear that Johnny's knowledge and personality made such a memorable impact on your trip. We'll be sure to pass along your compliments to him.

Thank you again for choosing KimKim. We're so glad you had an excellent trip overall, and we look forward to assisting you with your future travel plans!

Sincerely,
Ashley

Immersion in Vietnam History, Culture and Food, Kimkim made it SO easy!
Vietnam | Feb 4 - Feb 12, 2025

Daniel
Daniel F.
Atlanta, GA | Reviewed on Feb 13, 2025
Ashley did an outstanding job creating an itinerary that met our desires for our first trip to Vietnam. We appreciated that there was a lot of back and forth during the planning with questions which were answered promptly and effectively. From the time we arrived in Hanoi until our farewell in Da Nang, everything that was planned was carried out efficiently. Every transfer from airport to hotel, or hotel to boat or airport, happened exactly on schedule. The greatest source of stress in a trip... Read more

Ashley did an outstanding job creating an itinerary that met our desires for our first trip to Vietnam. We appreciated that there was a lot of back and forth during the planning with questions which were answered promptly and effectively. From the time we arrived in Hanoi until our farewell in Da Nang, everything that was planned was carried out efficiently. Every transfer from airport to hotel, or hotel to boat or airport, happened exactly on schedule. The greatest source of stress in a trip is transfers, especially when in a country that is not familiar. KimKim (Realistic Asia) arranged everything for us, selecting local tour companies, and all went smoothly. The greatest joy of travel is to be immersed in the culture of the destination. The guides that KimKim selected for our trip were excellent and exceeded our high expectations. We were met in Hanoi Airport by Haley , who met our delayed flight with a smile and delivered us by private vehicle to Hanoi Pearl Hotel. Along the way, she helped introduce us the ways of Hanoi. Our first morning in Hanoi, we had a free day, and found a cooking class on our own. The next day, we were met by Sunny, a guide with Realistic Asia, who conducted a private tour of the Hanoi country side and farms by a 1970 Russian jeep. Ashley suggested the Water Puppet show, which was excellent. The following day, we were met by Dat, a guide of Realistic Asia, and his driver, for our trip to Ha Long Bay, first for the scenic seaplane flight (recommended by Ashley), then we boarded the Orchid Trendy cruise ship for an overnight trip to the bay and the caves at Cat Ba Island. Dat met us upon our return for a drive back to Hanoi Airport. Since we had time before our flight, Dat offered to show us an interest of our choice. We chose the Museum of Ethnology, an amazing place to learn of the 53 ethnic groups of Vietnam. Dat provided in-depth information, better than a museum tour guide. He then delivered us to Hanoi airport for our flight to Hue, where we were met by Trinh, of Realistic Asia, and her driver, who delivered us to the Pilgrimage Village resort, outside of the city. The next morning, Trinh guided us around the Citadel, the Imperial Palace the back streets of Hue, and a river tour on a Dragon Boat. That evening, we were dinner guests at Ngoc Son Residency, a special place that is not available outside of KimKim/Realistic Asia. The next day, we were met by Laura (Phuc) of Realistic Asia for our drive to Hoi An, where we spent the afternoon touring the city on foot. The next day, we enjoyed a private Vespa tour of the country side with Vespa Adventures, suggested by Ashley. In the evening, we attended the Teh Dar show in the Bamboo Theater, suggested by Ashley. It was an amazing acrobatic and musical depiction of tribal highland Vietnam birth, life and death. On our last day, the driver delivered us to Da Nang airport, where our KimKim tour was finished. In summary, KimKim/Ashley did an excellent job planning our trip, and procured the guide services that provided guides that were outstanding in every way. They adapted their tours around our requests wherever possible. They spoke excellent English, and we thoroughly enjoyed their company, in addition to their knowledge of the culture, food, and history of Vietnam overall, and specifically the locale that we experienced. The suggested extra experiences (water puppets, scenic plane, Ngoc Son dinner, Teh Dar show) added to our unique experience. We would not have been immersed in Vietnam as thoroughly as we were, if not for Ashley and KimKim. Thank you.

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Feb 14, 2025
Dear Dan & Elizabeth, Thank you so much for your kind and detailed review! We are absolutely thrilled to hear that you had such a wonderful and immersive experience in Vietnam. We're also incredibly proud of our team of expert guides – Haley, Sunny, Dat, Trinh, and Laura – who played such a key role in bringing your Vietnamese adventure to life. Their knowledge, enthusiasm, and dedication to providing exceptional service are truly invaluable. We're especially pleased that you enjoyed the... Read more

Dear Dan & Elizabeth,

Thank you so much for your kind and detailed review! We are absolutely thrilled to hear that you had such a wonderful and immersive experience in Vietnam.

We're also incredibly proud of our team of expert guides – Haley, Sunny, Dat, Trinh, and Laura – who played such a key role in bringing your Vietnamese adventure to life. Their knowledge, enthusiasm, and dedication to providing exceptional service are truly invaluable.

We're especially pleased that you enjoyed the unique experiences suggested. These are the types of authentic and unforgettable moments that we strive to create for all our travelers.

Your feedback is incredibly valuable to us, and we will be sure to share your kind words with me and the entire team. We hope that you'll consider traveling with KimKim again in the future, and we look forward to helping you create more amazing memories around the world!

Sincerely,
Ashley

Overall, we had an amazing 6 week trip!
Australia | Jan 9 - Feb 12, 2025

Michelle
Michelle F.
Dallas, TX | Reviewed on Feb 13, 2025
Overall, we had an amazing trip! Jon did a great job planning it but was not still with the company when we actually left for the trip. Along those lines, there were a few issues with the vendors not having our contact information. This caused problems a few times as they needed to get in touch with us in a timely manner and were trying to reach Jon who was no longer with the company. So that could have been handled better. Almost all the tours were great! We did not enjoy the Daintree... Read more

Overall, we had an amazing trip! Jon did a great job planning it but was not still with the company when we actually left for the trip. Along those lines, there were a few issues with the vendors not having our contact information. This caused problems a few times as they needed to get in touch with us in a timely manner and were trying to reach Jon who was no longer with the company. So that could have been handled better. Almost all the tours were great! We did not enjoy the Daintree Rainforest tour at all. It was a very long 11 hour day and about 9 of those hours were on a bus. Do not recommend. We ended up forfeiting our $600 rental car as we did not bring our drivers licenses. This was definitely largely on us but we had just travelled through ireland for 9 days and picking up our car there with a passport so it didn’t really cross our minds. Definitely need to let clients know this ahead of time. I appreciate that the team was able to get us on buses instead and honestly, I wish we had just done buses all along and not bothered with trying to drive ourselves. The hotels were great and our itinerary definitely included the highlights of each location which was wonderful! For a 6 week trip it was pretty amazing how smoothly it went!

Hotel Reviews
Hotel Grand Chancellor Brisbane
Spring Hill

Pretty good location. The hotel itself is nicely updated and the restaurant was very good. There aren’t too many restaurants in walking distance so having a good restaurant on site was nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina City Life Auckland
Auckland

Great location! Staff was very nice. The room was huge and included a full kitchen. Definitely recommend as the room was updated and very comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Rotorua
Rotorua

Great hotel in a really good location. Easy to walk anywhere downtown. Rooms were updated and staff was very helpful and nice. Bartender who made me coffee in the morning was super friendly and quick.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scenic Hotel Cotswold
Christchurch

Staff could not have been nicer and helped us get our bags to our room. Restaurant on site was very good (Tudor). Our room was fabulous!! We got an updated King suite and it was top of the line. Definitely recommend this hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rainforest Retreat
Franz Josef Glacier

Great location. Staff was very nice and the retreats are very cute. Could use some updating to the rooms, they just felt dated but overall we had a nice stay. No king bed, we got a double and a single so not as good for couples

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Rees Hotel
Queenstown

Beautiful views and the staff is awesome! We loved our room and the included breakfast was very good. The only drawback is having to take the shuttle to town. Many times it was full so we would have to wait another hour or just go ahead and walk. So the shuttle is great unless it is super busy, then everyone is trying to use it.

Authenticity & Character
Location
More shuttle runs to downtown
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara

This hotel has nice staff and a great restaurant. The hotel and rooms could definitely use some updating. The bathrooms in particular are quite dated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vibe Hotel
Melbourne

Great location and the hotel was nicely updated. Service was great as well

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vibe Hotel Sydney
Sydney

Great location! Hotel was well updated and service was great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jon Andrews

Vicky’s support and assistance throughout our...
New Zealand | Jan 28 - Feb 8, 2025

Neha
Neha B.
India | Reviewed on Feb 12, 2025
Vicky’s support and assistance throughout our trip were truly appreciated. Initially, there was some miscommunication, but she quickly understood our requirements and booked the best trip ever. We particularly enjoyed how she presented us with new options to experience New Zealand more fully. The detailed updates and information she provided were invaluable in ensuring we had a wonderful time. All the hotels booked were amazing, except for the QT in Auckland. Their service was lacking, and... Read more

Vicky’s support and assistance throughout our trip were truly appreciated. Initially, there was some miscommunication, but she quickly understood our requirements and booked the best trip ever. We particularly enjoyed how she presented us with new options to experience New Zealand more fully. The detailed updates and information she provided were invaluable in ensuring we had a wonderful time.

All the hotels booked were amazing, except for the QT in Auckland. Their service was lacking, and the room was hardly cleaned. Additionally, there was no buffet option for breakfast, which was disappointing. However, the tour groups and guides were exceptional, except for the last Wanaka tour group. We felt they could have included a visit to the lavender fields. Despite these minor issues, we thoroughly enjoyed our trip.

Furthermore, during one of our trips, it was canceled. However, Vicky was incredibly quick to arrange another tour group so that we wouldn’t miss out on the tour. We were truly grateful for this wonderful support. Thank you, Vicky!

We highly recommend Vicky and the Kim Kim team to anyone planning a trip to New Zealand. You are the best!

Hotel Reviews
Hotel St. Moritz
Queenstown
Authenticity & Character
Location
It’s up hill and very difficult to walkin especially for aged ppl.
Staff
Cleanliness & Comfort
The Hermitage Hotel
Mount Cook Village
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sudima
Christchurch

We loved the thoughtful design of the room, especially the addition of a complete kitchen unit, which was perfect for travelers wanting to prepare their own meals. It truly added to the comfort of our stay. The staff, apart from the initial experience at check-in, were generally welcoming and helpful, which we really appreciated.

Authenticity & Character
Location
It’s quite far from downtown
Staff
Cleanliness & Comfort
QT Auckland
Auckland

During our recent stay, we encountered a few disappointing experiences. Firstly, the front desk staff, particularly Alex, was quite unwelcoming and came across as dismissive. His tone and manner of assistance felt biased, which was uncomfortable. Additionally, our room was not cleaned even after multiple requests. It was dusty, and toiletries were provided only upon request—something unexpected at a 5-star hotel. We were also surprised that water was chargeable. While there are refill stations on each floor, it would have been more thoughtful to provide at least one filled water bottle in the room upon arrival. The breakfast experience was equally underwhelming, with only an à la carte option offering one item and one drink per person. More variety and flexibility would be appreciated. On a positive note, the location is convenient, being close to the CBD, and the room design is quite good. However, given the level of service, it’s difficult to recommend this property.

Authenticity & Character
Room service,breakfast options
Location
Walkable distance to queens st and viaduct
Staff
Could be more considerate and go extra mile with customers request
Cleanliness & Comfort
Rooms to be cleaned properly so that there is no dust.
Activity Reviews
Kaikoura Day Trip From Christchurch with Whale Watch (Small Group & Carbon Neutral)
Kaikoura Day Trip From Christchurch with Whale Watch (Small Group & Carbon Neutral)
Christchurch

Steffani our tour guide,driver was amazing she was very nice. The lunch spot was amazing the food was tasty. Liked leisure tour group as the lunch provided was included in the package. Also, she stopped at seal colony for us to see them which was something which is highly recommended

Quality of Experience
Guides, Drivers and Staff
Transport
Christchurch to Kaikoura Whale Watching Day Tour
Christchurch to Kaikoura Whale Watching Day Tour
Christchurch

Steffani our tour guide,driver was amazing she was very nice. The lunch spot was amazing the food was tasty. Liked leisure tour group as the lunch provided was included in the package. Also, she stopped at seal colony for us to see them which was something which is highly recommended.

Quality of Experience
Guides, Drivers and Staff
Highly recommend Stefani she is awesome.
Transport
Hobbiton & Waitomo Caves Tour from Auckland
Hobbiton & Waitomo Caves Tour from Auckland
Auckland

The trip was planned very well the only request is to provide more time for breakfast as 15 mins are not sufficient.

Quality of Experience
Guides, Drivers and Staff
Grant was very good ,he did stop to meet his friend(ostrich’s )on the way😊😊
Transport
 Cathedral Cove & Coromandel Small Group Day Tour from Auckland
Cathedral Cove & Coromandel Small Group Day Tour from Auckland
Auckland

Dave was too good,very knowledgeable and entertaining. I like that cheeky kiwi provide with water bottle n snacks.It would have been great if they included the ice cream tasting from their end.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Feb 14, 2025
Hi Neeha,
Thank you so much for your kind words and for taking the time to share your experience! 😊 It truly means a lot to hear that you enjoyed your trip and that my support helped make it special. I loved working with you to refine the itinerary, and I’m so glad the extra options helped you experience even more of beautiful New Zealand! 🇳🇿✨
I appreciate your honest feedback, especially about the QT in Auckland and the Wanaka tour. It’s great to hear the rest of the hotels, tours, and... Read more

Hi Neeha,
Thank you so much for your kind words and for taking the time to share your experience! 😊 It truly means a lot to hear that you enjoyed your trip and that my support helped make it special. I loved working with you to refine the itinerary, and I’m so glad the extra options helped you experience even more of beautiful New Zealand! 🇳🇿✨

I appreciate your honest feedback, especially about the QT in Auckland and the Wanaka tour. It’s great to hear the rest of the hotels, tours, and guides met your expectations.

Wishing you many more amazing adventures ahead! Thank you again for your recommendation—it was an absolute pleasure planning your trip! 💙🌏

Warmest regards,
Vicky

Ecuador in January
Ecuador | Jan 14 - Jan 29, 2025

Christine
Christine S.
San Jose, CA | Reviewed on Feb 12, 2025
Our visit to Ecuador exceeded our expectations. Alvaro was detailed in his planning and offered options when booking accommodations and activities. Overall, his recommendations were excellent like the Lodge in the Yasuni National Park. I would go back there to visit again. Adres and Mariano, our guides there were very knowledgeable about the Amazonian animals and plants which made the trip exciting and rich.
We would highly recommend visiting Hacienda Zuletta, a beautiful hotel in the...
Read more

Our visit to Ecuador exceeded our expectations. Alvaro was detailed in his planning and offered options when booking accommodations and activities. Overall, his recommendations were excellent like the Lodge in the Yasuni National Park. I would go back there to visit again. Adres and Mariano, our guides there were very knowledgeable about the Amazonian animals and plants which made the trip exciting and rich.
We would highly recommend visiting Hacienda Zuletta, a beautiful hotel in the Andes. It is set in the mountains with hiking, biking and horseback riding. Also, they make cheese on site which is served with every meal - quite delicious!
The Galapagos surprisingly, while beautiful, were a bit touristy for our taste. However, we enjoyed the Finch Bay Hotel - a luxury hotel on a snorkeling beach.
Alvaro met us at the end of the trip in Quito for a debrief. He is extremely professional and knows the country quite well. I'd recommend him strongly.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Feb 14, 2025
Hello Chris and Family! Thank you so much for your kind words! I'm really happy to confirm that your trip to Ecuador exceeded your expectations and that you enjoyed the incredible diversity of the country—from the depths of the Amazon to the highlands of the Andes and the unique Galapagos Islands. It was a pleasure helping you in crafting this journey, and I truly appreciate your feedback on the lodges, guides, and experiences. I’m especially glad you had a memorable time at Hacienda... Read more

Hello Chris and Family!

Thank you so much for your kind words! I'm really happy to confirm that your trip to Ecuador exceeded your expectations and that you enjoyed the incredible diversity of the country—from the depths of the Amazon to the highlands of the Andes and the unique Galapagos Islands.

It was a pleasure helping you in crafting this journey, and I truly appreciate your feedback on the lodges, guides, and experiences. I’m especially glad you had a memorable time at Hacienda Zuleta and Yasuni!

Your insights are invaluable, and I’ll keep them in mind for future travelers who prefer a less touristy experience in the Galapagos.

If you ever decide to return, I'd love to help plan another adventure tailored to your preferences.
Wishing you many more incredible travels ahead! Next time... Cuyabeno Wildlife Reserve!

Best regards,
Alvaro

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You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.