Kimkim Trip Reviews

4.8
Based on 17,131 ratings
Read 17,131 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Costa Rica adventure!
Costa Rica | Jul 20 - Jul 24, 2025

Amy
Amy M.
Canada | Reviewed on Jul 30, 2025
The team at KimKim and Serendipity Adventures were so helpful from start to finish. Holden provided an itinerary that suited our needs perfectly; a mixture of adventure and relaxation. I was traveling with a friend. Getting our rental car was such an easy process. He booked the Heliconias Nature Inn near La Fortuna and Bosque Del Mar Hotel in Playa Hermosa and we couldn't be more happy with these choices. He also booked two tours during our 5-day stay, Canyoning and Sailing/snorkeling.... Read more

The team at KimKim and Serendipity Adventures were so helpful from start to finish. Holden provided an itinerary that suited our needs perfectly; a mixture of adventure and relaxation. I was traveling with a friend. Getting our rental car was such an easy process. He booked the Heliconias Nature Inn near La Fortuna and Bosque Del Mar Hotel in Playa Hermosa and we couldn't be more happy with these choices. He also booked two tours during our 5-day stay, Canyoning and Sailing/snorkeling. Although both were fantastic, the Canyoning was my favourite!

Wilman maintained contact with us through WhatsApp before, during and after our trip which was extremely helpful. He responded very quickly to all of our inquiries and even helped reserve a last minute tour and provided several recommendations for dining.

Holden, Wilman, and the team at KimKim and Serendipity Adventures helped make our trip run smoothly and we are so grateful for their guidance and support!

Hotel Reviews
Hotel Bosque del Mar
Playa Hermosa

What a beautiful hotel! It was beachfront but also surrounded by forest with lots of native trees and plants. We saw howler monkeys on two occasions. We stayed in room 201 and we couldn't be happier with it. There were two queen beds with a separate living area that looked out to the forest with floor to ceiling windows. We also booked a sailing/snorkeling tour that picked us up from the beach which was very convenient.

Authenticity & Character
It was just beautiful and clean.
Location
Close to souvenir shops and a mini market. It was also a 10 minutes drive to the town of Coco which has lots of places to shop and places to eat.
Staff
Everyone was friendly and approachable.
Cleanliness & Comfort
Beds were super comfortable and the room was immaculate.
Heliconias Nature Inn
Peñas Blancas

Such a beautiful resort-like setting. We stayed at the Tucan Suite which was nestled in the forest. Alejandro and the staff were so friendly and made sure our stay was memorable. Although we didn't have time to do the night tour on the site, it seemed like it would've been a great experience.

Authenticity & Character
The rooms and grounds were just beautiful.
Location
We loved the location since it was nestled in the forest. However, we didn't mind driving. If you're not driving, it's about 27 minutes from La Fortuna.
Staff
We interacted mostly with Alejandro, Diego, and Carlos but everyone was friendly.
Cleanliness & Comfort
The beds were very comfortable and the room was clean. We would recommend better lighting and more towel hooks. There were only two. We would also recommend providing an umbrella for the guests, especially during the rainy season.
Activity Reviews
Morning Sailing and Snorkeling Adventure
Morning Sailing and Snorkeling Adventure
Costa Rica

It was a beautiful sail to our snorkel site. We even saw sea turtles on the way! We had so much snorkel time and saw some beautiful fish. It was amazing! Loved the atmosphere of the boat, familiar tunes but with a spanish flair, the bottomless drinks, and finger food snacks were perfect.

Quality of Experience
The sailing part of the tour was incredibly comfortable and beautiful. The care we were given on board, and the marine life seen were amazing.
Guides, Drivers and Staff
All staff were amazing!
Transport
We were picked up at the beach of our hotel which was a bonus!
Canyoning in Arenal
Canyoning in Arenal
Arenal/La Fortuna

Everything about this tour was amazing. If you like adventure but still a beginner like me, this would be a great tour. Also, the lunch at the end was delicious and much needed. We all got a bit hungry after the tour lol

Quality of Experience
Food
Guides, Drivers and Staff
All the staff were amazing!!!
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Jul 30, 2025

Hello Amy, thank you for taking the time to write a thoughtful review. ⭐ It sounds like you and Kim made the most out of your short trip. I'm glad you liked the Heliconias Nature Inn and enjoyed your time in the forest 🌿
Thank you for mentioning individuals by name, it means a lot to us that you were well-cared for on your trip! 🙏

Thank you
Holden Ketchum
Serendipity Adventures

We had a wonderful trip and Vicky (your local...
Australia | Jun 30 - Jul 28, 2025

K
Karen O.
| Reviewed on Jul 30, 2025
We had a wonderful trip and Vicky (your local specialist)in Noosa, planned it all to perfection. She was beyond helpful and we were more than delighted with all of her help before and during our trip. Our transport was all really good our accommodation excellent and the planned trips we took in each place we stayed were brilliant and this trip will live long in our memories. It exceeded all of our expectations. Read more

We had a wonderful trip and Vicky (your local specialist)in Noosa, planned it all to perfection. She was beyond helpful and we were more than delighted with all of her help before and during our trip. Our transport was all really good our accommodation excellent and the planned trips we took in each place we stayed were brilliant and this trip will live long in our memories. It exceeded all of our expectations.

Hotel Reviews
Quest Melbourne Airport
Melbourne Airport

Has all you need during the week but not if you don't have a car when staying weekends. This hotel is located out of the immediate airport area on an industrial site. There are no shops or venues to eat anywhere nearby and their shuttle bus is almost unavailable on a weekend. They do offer ready meals and vending machines but this could be improved by a more accessible shuttle service at weekends.

Authenticity & Character
Clean and comfortable
Location
Increased availability of a shuttle bus to amenities on a weekend.
Staff
The desk staff were very helpful but were restricted by the lack of close amenities or ability to offer transport.
Cleanliness & Comfort
Washing machine and dryer availability. However a little tired but clean and comfy bed.
The Sebel Quay West Suites
The Rocks

Wonderful apartment with all facilities in the heart of the rocks area of Sydney. Had all kitchen facilities and a washing machine and dryer which was brilliant. Daily light service which was great.

Authenticity & Character
Modern and sleek. Fantastic views
Location
In the heart of the old town area with many facilities a few steps away.
Staff
Helpful front desk and great cleaning team
Cleanliness & Comfort
Very comfortable stay here. Bed and furniture very comfortable.
Metro Advance Apartments & Hotel, Darwin
Darwin

Had good facilities and was very central. Perhaps a little tired but all clean and functional. Had a washing machine and dryer and all you needed in the galley kitchen.

Authenticity & Character
Location
Very central and close to shops.
Staff
Helpful desk staff and very helpful cleaning staff.
Cleanliness & Comfort
Very clean and comfortable.pethaps furniture in lounge would benefit from an upgrade but functional.
Mantra Esplanade
Cairns

In a wonderful location with all the amenities close by. Excellent facilities in the apartment. Very comfortable stay here. Staff were very helpful. Chose not to have daily service as this was an extra cost and we don't mind making the bed. We got replenished tea etc and clean towels via reception staff. Again had a washing machine and dryer which was brilliant.

Authenticity & Character
Modern clean lines.
Location
Very close to everything.
Staff
They could not have done more for us. We only had to ask
Cleanliness & Comfort
If you want serviced rooms this is an extra daily cost but allows you to choose. Might not suit everyone
Desert Gardens Hotel
Yulara

A very large room with all tea and coffee making facilities and all the basics. It was a no frills approach but was clean and functional. Very expensive for what it was and the restaurant and local eateries were also overpriced.

Authenticity & Character
Location
Proximity to Uluru great but few amenities.
Staff
Very helpful
Cleanliness & Comfort
Needs a little refresh especially for the price.
Quest St Kilda Road
Melbourne

This was ideal for us as it had all the facilities we needed for weeks stay and was very comfortable. The bed was very comfortable and it was brilliant to have a washing machine and dryer. They supplied everything like washing up liquid and laundry liquid. The living room couch was a little tired but overall the flat was great.

Authenticity & Character
All of the facilities and the staff at the front desk were very helpful.
Location
This is in a fantastic location with trams to take you into the CBD or to the local area.
Staff
Couldn't do enough to make your stay the best
Cleanliness & Comfort
Bed was very comfortable and bedlinen lovely and soft. Daily cleaning and replenishing of amenities was great.
Activity Reviews
Blue Mountains All-Inclusive Small Group Day Tour
Blue Mountains All-Inclusive Small Group Day Tour
Sydney

The best trip of all! Anderson's run this amazing tour and pack lots into the day. It was wonderful? Jay our driver tour guide was excellent and knowledgeable. The scenery was stunning. The rides exciting and featherdale wildlife park stupendous.

Quality of Experience
All just brilliant. Loved it.
Food
Excellent lunch in a local pub.
Guides, Drivers and Staff
Jay was our driver guide and was very knowledgeable re all aspects of the tour.
Transport
Small mini bus. Good for numbers but a little cramped for legroom etc
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Wonderful trip. Although we had walked around the outside many times it was fantastic to see the interior and hear the history of the architecture and what happens in the building.

Quality of Experience
Brilliant guide. Well executed
Guides, Drivers and Staff
Transport
The Rocks Signature Walking Tour
The Rocks Signature Walking Tour
Sydney

Although we have been to this area before it was great to hear the stories of the history and how it came to be what it is today.

Quality of Experience
Great guide who was steeped in the history and full of stories of the past too very entertaining
Guides, Drivers and Staff
Excellent.
Litchfield National Park
Litchfield National Park
Darwin

Wonderful trip in beautiful scenery. Libby our driver and guide from AAT Kings was awesome. She made the day very memorable to say nothing of the stunning scenery. The waterfalls and pools were stunning and brilliant for a dip.

Quality of Experience
The whole day was wonderful. Loved it.
Food
Excellent lunch out on the sticks but just great. Food was good and the venue was quirky
Guides, Drivers and Staff
Libby deserves a special mention she was excellent and knowledgeable as well as very funny and entertaining
Transport
Again Libby was our driver. Awesome 👍
Charles Darwin Cruise
Darwin

Great sunset seen on this cruise. Overall pleasant experience but food felt rushed and a bit like a buffet at a scout camp!

Quality of Experience
The sunset and the views
Food
More time for self service buffet and more time to eat it. Too many people so it was rushed
Guides, Drivers and Staff
All very good
Transport
Excellent craft
Premium Daintree & Cape Tribulation Day Tour
Premium Daintree & Cape Tribulation Day Tour
Australia

A wonderful day exploring the natural wonders of the area. The driver was our guide and she was excellent and knowledgeable about all aspects of what we saw. It was an emotional experience.

Quality of Experience
It was all just brilliant even if it was a long day.
Food
Interesting lunch in the rainforest. Very rustic but unique.
Guides, Drivers and Staff
Transport
Moore Reef and Fitzroy Island Full Day Tour
Moore Reef and Fitzroy Island Full Day Tour
Cairns

Great trip although be prepared for sea swell and some bumpy ride out to the reef. Staff were great and very helpful. There were options to see the reef without swimming or snorkeling. Unfortunately the submersible want working so this option not available. Loved Fitzroy island too.

Quality of Experience
Great staff and just brilliant to see a small bit of the barriers rerr
Food
All of it.
Guides, Drivers and Staff
All were helpful and took care of safety.
Transport
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Australia

This was a wonderful trip and our guide Terry (tropic tours) was passionate about the people and places we visited. It was a beautiful day if you enjoy nature and history.

Quality of Experience
We saw a Cassowary in the wild which was outstanding. We loved paronella park itself and the history and restoration story too.
Guides, Drivers and Staff
The guide was our driver and he was brilliant. Very knowledgeable and accommodating
Transport
It was a small minus which meant small numbers. Made it a better experience
Cairns Lagoon
Cairns Lagoon
Cairns

Beautiful area and so Accessible to everyone.

Quality of Experience
This area is kept beautifully by local teams which adds to the experience of Cairns
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru

Loved this. Our guide was brilliant and knowledgeable. It was an emotional experience.

Quality of Experience
It was well planned and expertly executed by ATT Kings.
Guides, Drivers and Staff
All we're amazing and deserved praise for great service
Transport
Seamless and a great experience
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru Sacred Sites, Sunset, BBQ and Star Talk
Uluru

I would highly recommend this trip. It was awesome and the best BBQ I've ever tasted too. The A TT Kings team were wonderful and it all went like clockwork. It was an amazing experience.

Quality of Experience
Just brilliant. The whole team were fantastic
Food
Best BBQ ever in my life.
Guides, Drivers and Staff
Congratulations to all on a fantastic experience
Transport
The driver was a character and very funny.
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jul 30, 2025

Hi Karen
Thanks so much for your kind words and feedback. It was a pleasure assisting you with your trip and I am glad it has left you with many fond life long memories.
Wishing you many more travel adventures ahead.
Take care and All the Best,
Vicky

Norwegian Coastal Route roadtrip
Norway | Jul 22 - Jul 29, 2025

F
Fiona G.
Australia | Reviewed on Jul 30, 2025
An amazing 10 day road trip up the stunning Norwegian scenic coastal route - Trondheim to Bodo. Tom chose some fabulous, out-of-the-way places for us to go which were would never have found on our own! Each stop was different and unique in its own way. Vega was a real highlight - both the natural beauty, the activities to do and the amazing accomodation (and fabulous dinner suggested by Tom!) The whole process of planning and booking the trip was super easy, and our guide, Tom, continued to... Read more

An amazing 10 day road trip up the stunning Norwegian scenic coastal route - Trondheim to Bodo. Tom chose some fabulous, out-of-the-way places for us to go which were would never have found on our own! Each stop was different and unique in its own way. Vega was a real highlight - both the natural beauty, the activities to do and the amazing accomodation (and fabulous dinner suggested by Tom!) The whole process of planning and booking the trip was super easy, and our guide, Tom, continued to check in with us along the route, making the whole experience feel personal and well-curated. Thankyou so much Tom and the Kim Kim team for a fabulous adventure. :)

Hotel Review
Vega Havhotell
Vega

Gorgeous hotel! Very peaceful and private, in a good location, with good facilities like kayaks etc. The 5 course dinner was a spectacular bonus which we didnt expect in such a remote beautiful place. Would highly recommend.

Authenticity & Character
Loved the grass on the roof.
Location
Quiet and peaceful
Staff
Very helpful
Cleanliness & Comfort
Spacious room overlooking the pond with our own deck chairs.
Activity Review
Træna Sauna
Træna Sauna
Træna

Great to be able to have an authentic sauna in this gorgeous location. Helps having a great pub right next door too! 😁

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Aug 04, 2025

Hey Fiona.

Very glad to be able to offer these destinations and even more glad to hear you really enjoyed them!
You also need to take some credit for making this itinerary doable being able to do some really long driving stages. Thank you too Fiona, a true pleasure being part of your great coastal journey.

All the best.

Best regards,
Tom

Communication with Kristy was terrible overal...
Argentina | Jul 17 - Jul 29, 2025

M
Matt S.
Denver, CO | Reviewed on Jul 30, 2025
Communication with Kristy was terrible overall at ~2 months leading up to the trip. More, the activities as he booked for us were fine but no different than I would have found on my own. Read more

Communication with Kristy was terrible overall at ~2 months leading up to the trip. More, the activities as he booked for us were fine but no different than I would have found on my own.

Activity Reviews
Arrival in Rio de Janeiro
Arrival in Rio de Janeiro
Rio de Janeiro

We were delayed 12 hours but they tracked and accommodated us.

Quality of Experience
Guides, Drivers and Staff
Transport
Buenos Aires Walking City Tour
Buenos Aires Walking City Tour
Buenos Aires

This was NOT a walking tour. It was fine, but basically a small group big bus drive by tour of the city. So much more to see!

Quality of Experience
Guides, Drivers and Staff
Transport
Departure Day: Farewell to Buenos Aires
Departure Day: Farewell to Buenos Aires
Buenos Aires

Skipped due do lack of communication with Kristy.

A Taste of Mendoza
A Taste of Mendoza
Mendoza

Experience was fair. Guide walked us around town for a little bit then took us to a food hall. A bit basic, though a good introduction to Argentinian food.

Quality of Experience
Guides, Drivers and Staff
Personalized Private Tour of Rio
Personalized Private Tour of Rio
Rio de Janeiro

Great tour and guide. Despite miscommunication with our planner Kristy, Duncan was able to make a last minute pivot and accommodate what we wanted to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in New York | Replied on Aug 01, 2025
Hi Matt, Thank you for taking the time to share your feedback. While I’m happy to hear you enjoyed your experiences in Rio and Mendoza, I’m sorry to learn that you felt communication leading up to the trip didn’t meet your expectations. To clarify, after initially planning your full itinerary together, you chose to cancel most of the services in order to significantly reduce costs, and ultimately arranged about 80% of the trip independently. I was happy to support that shift so you could... Read more

Hi Matt,

Thank you for taking the time to share your feedback. While I’m happy to hear you enjoyed your experiences in Rio and Mendoza, I’m sorry to learn that you felt communication leading up to the trip didn’t meet your expectations.

To clarify, after initially planning your full itinerary together, you chose to cancel most of the services in order to significantly reduce costs, and ultimately arranged about 80% of the trip independently. I was happy to support that shift so you could stay within your preferred budget. Even so, we remained available and shared a finalized travel program based on the flight information you had confirmed with us—specifically, a July 29th departure from Buenos Aires. When I noticed your Airbnb check-out date appeared earlier than your flight, we reached out to confirm the details, and you affirmed that July 29th was correct.

It wasn’t until July 26th, just a few days before your actual departure when I reached out wishing you a great last few days in Buenos Aires, that you shared your flight was in fact scheduled for July 27th. You opted to coordinate your own transfer at that point, and we immediately processed a full refund for the transfer service we had arranged based on your previously confirmed itinerary.

We truly value each traveler’s experience and always aim to be proactive, but in this case, we relied on the details provided. I’m still glad to hear the guided activities stood out and hope your travels brought meaningful and lasting memories.

Wishing you all the best on your future adventures.

Warmly,
Kristy

Gummi was exceptional to work with! This was ...
Iceland | Jul 18 - Jul 27, 2025

Jenna
Jenna F.
Newark, NJ | Reviewed on Jul 29, 2025
Gummi was exceptional to work with! This was the first time we planned a trip like this and Gummi really hit everything we wanted to do and his detailed itineraries and instructions were amazing. He was incredibly responsive when questions or concerns came up and made the entire experience fun! Would 100% recommend him to plan your trip to Iceland for you. We had the trip of a lifetime and hope to go back in the future. Read more

Gummi was exceptional to work with! This was the first time we planned a trip like this and Gummi really hit everything we wanted to do and his detailed itineraries and instructions were amazing. He was incredibly responsive when questions or concerns came up and made the entire experience fun! Would 100% recommend him to plan your trip to Iceland for you. We had the trip of a lifetime and hope to go back in the future.

Hotel Reviews
Alva / 22 Hill Hotel
Reykjavík

Room was comfortable and clean. This was the only place we stayed that didn’t have reserved parking for guests, so we were a bit nervous about the public street parking overnight especially because this location is downtown, but we didn’t have any issues and it was fine.

Authenticity & Character
Location
Staff
Didn’t interact with staff
Cleanliness & Comfort
Fosshótel Vatnajökull
Höfn

Really nice room, we wish we could have stayed here longer! Our dinner in the restaurant was exceptional as well, staff extremely accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Kría
Vík

Great location, right near everything and super modern and clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Skálatjörn
Selfoss

Cute and comfy. We ended up arriving quite late in the evening and the host was still available to greet us and give us our key to check in which was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Stykkishólmur
Stykkishólmur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Reykjavik Natura - Berjaya Hotel
Reykjavík

This hotel was very comfortable and located a bit outside of downtown which actually was perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Inside the Volcano (Meet On Location)
Inside the Volcano (Meet On Location)
Iceland

This experience was incredible, a once in a lifetime excursion. You have a 2 mile hike there and back over lava fields and it’s like you’re on another planet. The guides were knowledgeable and you got ample time inside the volcano to explore. Would 1000% recommend.

Quality of Experience
Guides, Drivers and Staff
Grima and Katherine were great!
Transport
Icelandic Food Walk
Icelandic Food Walk
Reykjavík

We really liked this experience because we got to try the traditional Icelandic foods without having to get them as your entree for dinner if you’re not that adventurous. Our guide Agla was really knowledgeable and pointed out historical buildings and facts along the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

This was incredible!!! The entire thing from the drive to the glacier, the hike up the glacier and exploring the ice cave was an experience. We loved this excursion so much.

Quality of Experience
Guides, Drivers and Staff
Mark was fantastic! He was funny, knowledgeable and made this experience awesome.
Transport
Whale Watching Ólafsvík
Whale Watching Ólafsvík
Snæfellsnes Peninsula

We loved this experience! We got to see puffins, whales and dolphins. It was so peaceful and the crew was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Jul 30, 2025

Thank you for the kind words Jenna, what a great read with the morning coffee :)
I makes my day knowing you had such a lovely trip!
Let's start planning your return haha!
Take care my friends, and I do hope to see you back soon :)
Gummi

Would recommend
Greece | Jul 20 - Jul 27, 2025

Paula
Paula M.
Chicago, IL | Reviewed on Jul 29, 2025
Our family had a great time on our vacation in Greece. Having the trip arranged by Kim Kim, with all transfers, accommodations and key contact information included in the final trip summary, relieved a lot of the stress of traveling internationally. We would highly recommend. Read more

Our family had a great time on our vacation in Greece. Having the trip arranged by Kim Kim, with all transfers, accommodations and key contact information included in the final trip summary, relieved a lot of the stress of traveling internationally. We would highly recommend.

Activity Reviews
South Coast E-Bike Adventure
South Coast E-Bike Adventure
Santorini
Quality of Experience
Guides, Drivers and Staff
Transport
E-Bike Experience with Olive Mill & Farm Visit with Lunch
E-Bike Experience with Olive Mill & Farm Visit with Lunch
Naxos
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Culture Walk with Food Tastings & Tavern Meal
Private Culture Walk with Food Tastings & Tavern Meal
Naxos

The guy was friendly and knowledgeable.

Quality of Experience
Food
The farm to table food in Nexus was delicious
Guides, Drivers and Staff
Transport
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Jul 30, 2025

Paula! Thank you so much for your kind words! I'm so happy your family had a stress-free Greece adventure and appreciated the logistics being taken off your plate! 🇬🇷 I hope we can help you plan your next kimkim trip! ✨

Our Scandinavian Adventure
Norway | Jun 29 - Jul 22, 2025

Jim
Jim B.
San Jose, CA | Reviewed on Jul 29, 2025
Norway and Sweden are both fabulous travel destinations and the trip we planned with Julia's assistance was absolutely wonderful! Despite having a great time in both countries, I regret that, aside from Julia, who was a delight to work with, our experience with Kimkim was less than positive. At times it was extremely frustrating, not to mention that the service you provide is quite expensive and more time-consuming than if we had booked the entire vacation on our own. First and... Read more

Norway and Sweden are both fabulous travel destinations and the trip we planned with Julia's assistance was absolutely wonderful! Despite having a great time in both countries, I regret that, aside from Julia, who was a delight to work with, our experience with Kimkim was less than positive. At times it was extremely frustrating, not to mention that the service you provide is quite expensive and more time-consuming than if we had booked the entire vacation on our own.

First and foremost, I disagree with your business philosophy. Julia was wonderful. I gave her clear cut direction regarding the vacation experience I wanted, and she provided me with guidance and advice as to how my expectations could easily be achieved. Based on how well we worked together, I asked her to give me a quote, which she did. The price was high, much higher than I expected. I then took the time to price the trip myself, and discovered that Kimkim's mark-up was approximately 20-25% higher than if I booked everything on my own. Yet, I wanted to work with Julia. I felt she put time and effort into planning our vacation. I wanted her to get some remuneration, so I asked her to provide a quote, just for the transfers and tours, to which she agreed.

Even though it was still high, I accepted the revised quote because I wanted Julia to get credit for the booking. Then after paying a non-refundable deposit, Julia told me that she only worked as a travel planner. Since the planning process was now complete, one of her colleagues , a woman named Fenne, was now in charge of booking our trip. After a brief introduction, I never heard from Fenne again.

Five months later a new person, Jacob, pops up in the chat. He told me he was taking over for Fenne. Frankly, at this time I was somewhat worried that over five months had elapsed since my last conversation with Julia, and I had yet to hear from anyone at Kimkim confirming that our tours and transfers had been booked. I was concerned that we wouldn’t be able to obtain the tour guides we previously had requested from Julia, despite having paid a deposit months earlier. Unfortunately, this delay created some problems. In both Oslo and Stockholm, the most knowledgeable and professional tour guides had already been booked.

In Oslo, Jacob booked a private guide for us. Her name was Ana Maria. Abby and I have visited more than 60 countries in the world. Never have we ever experienced a guide who was so incompetent. First of all, we never asked for a private guide. A group tour would have been fine. Secondly, Ana Maria was not Norwegian. She was an unemployed free-lance publisher from Columbia, South America who had lived in Norway for less than two years; only because her husband got a job in Oslo.

Our tour documents said we should meet Ana Maria at Jembanetorget, but we couldn’t find her phone number on the voucher. Jembanetorget is a main square in Oslo with lots of people milling around. Another tour guide was standing at the tiger statue holding a sign up for a walking tour, but our name wasn’t on his list. He phoned Oslo Walking tours on our behalf and was told that the meeting place was Oslo’s National Theater. Since we didn’t have time to walk there, he was kind of enough to ask us to join his tour, which we did. Ten minutes into the tour, my phone rang. It was Ana Maria calling to find out where we were. As things turned out, she had been at Jembanetorget all along, but she didn’t carry a sign with our name on it, so we could find her. BIG MISTAKE! We finally connected at the Oslo Opera House.

While Ana Maria is a lovely lady, she was the worst tour guide I ever had. She had no plan regarding what we should see, nor did she have any experience other than referring to a guidebook and then reciting what she had read, back to us. Fortunately, we were able to see the Opera House as well as Oslo’s new library right next door, but nothing else. As our travel agent, Kimkim made absolutely no effort to use tour guides with five-star reviews from other travelers. They simply subcontracted all of our tours to Nord DMC or to some other some other Destination Management company.

We also never requested a private tour guide in Oslo, especially a guide as inexperienced as Ana Maria. In our case, a group tour would have been far preferable. I blame this solely on Kimkim, as we were traveling during the peak season, and Kimkim waited five months before starting the booking process. Our tour guide in Stockholm, who also was booked through Nord DMC, was equally incompetent. I believe his name was Daniel, but I’m not sure.

There were two reasons for my dissatisfaction with the Stockholm guide. First and foremost, he was not as prepared nor was he as thorough as other tour guides who we observed walking a group of tourists through the Old City to the same sites. Other guides spent 2-3 times longer at each site than our guide and the information he dispensed was superficial at best. The other guides also provided their visitors with an audio headset to block out street noise so visitors, who were not standing right next to them, could hear every word they had to say. Our guide also seemed to be more interested in talking about us, who we were and where we came from, as opposed to engaging in an in-depth conversation regarding the history of Sweden and Stockholm in particular.

Unlike Visby and Bergen where we did have excellent guides, our guides in both Oslo and Stockholm were a total disappointment. Visby, on the other hand, was fantastic! But, I think this may have been a stroke of luck! Our guide’s name was Ronny Larsson, a retired Swedish Army Colonel, who commanded the last regiment on Gotland Island, before it was disbanded in 2005. We couldn’t have asked for a better guide. Not only was Ronny "au currant" on foreign affairs and Sweden’s current role in NATO, he also was a fountain of information about the historic role of the Hanseatic League during the medieval period, when Gotland’s many churches were being constructed. We had a great time with Ronny during the two days we spent together touring Visby as well as the surrounding north island vicinity.

However, the reason I say Ronny was a “stroke of luck” is I don’t think Kimkim had anything to do with assigning him to us. The reason I say this is according to Kimkim’s trip plan and tour documentation, Gunilla Laustrøm was assigned as our guide for both tours. Ronny Larsson was a last-minute substitution. We just lucked out!

While overall, we had a wonderful experience touring Scandinavia, I can’t really say that our experience with Kimkim measured up. At the beginning of my review, I said that I disagreed with your business philosophy, namely, having a person other than the trip planner with whom you were used to working, book our tours. The booking person, in our case Jacob, had no idea as to our likes, dislikes and travel interests. He simply dumped our tour requests over to a Destination Management Company, Nord DMC, and let a third party do the heavy lifting. Then Nord DMC selected various tour operators located in each city visited to assign our guides. (i.e. Oslo - Fjord Tours, Oslo Walking tours; Balestrand – Glacier Tours; Bergen – I Love Bergen Walking Tours; Visby – Gotland Guide Service; Stockholm – Tours of Stockholm)

I was under the impression that Kimkim would book our guides directly, based on the information I previously had given to Julia. Obviously, this was not the case. For this reason, I cannot give Kimkim a five-star review. Aside from the information Julia provided while we were planning our trip, I don’t see any added benefit to using Kimkim as a travel agent. I also suspect that Julia Mattos is actually an employee of Nord DMC, and not Kimkim. Julia lives in Kristiansand, a city in southern Norway where Nord DMC has their home office. However, this could just be a coincidence.

Kimkim is also not the first time Abby, and I have used an online travel agent. Last year we booked a 4-week safari vacation, visiting three countries in Africa: Zambia, Zimbabwe and Botswana. The agency we used was “go2africa”, one of Africa’s leading safari destination companies. Our travel arrangements were extremely complex, involving multiple countries, hotels, plus internal flights between six different safari camps using scheduled plus non-scheduled private airlines where we were the only passengers. Our entire vacation was booked electronically, and all services were personally handled by “go2africa” employees. Nothing was subcontracted as is the case with Kimkim. Similar to our Scandinavian trip, this also was an unescorted private tour. I think Kimkim could learn a lot from them.

Sincerely,

Jim Brown and Abby Everson

Activity Reviews
Stockholm Archipelago Tour with Guide
Stockholm Archipelago Tour with Guide
Stockholm

The scenery was gorgeous. I was under the impression that lunch was included when we booked this tour. Other passengers had lunch. We didn't. Big disappointment! I thought we paid for lunch.

Quality of Experience
Transport
We booked this because it was a luncheon cruise. Somehow Kimkim dropped the ball regarding this. That's a problem when you have someone other than a travel planner book your itinerary.
Walking Tour Stockholm
Walking Tour Stockholm
Stockholm

Our tour guide was not very knowledgeable regarding the sites we visited.

Quality of Experience
Provide headsets to all participants
Welcome to Visby
Welcome to Visby
Visby

Excellent transfer. Our driver was a retired Olympic athlete.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Tour of Gotland
Day Tour of Gotland
Visby

Ronny Larsson was our guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking Tour of Visby
Walking Tour of Visby
Visby

Ronny Larsson was one of the best guides we have ever had.

Quality of Experience
Guides, Drivers and Staff
Transport
Past & Present City Walk
Past & Present City Walk
Bergen

Excellent tour guide but too many people were booked on the tour. Future tours should be limited to 15 passengers, maximum. As a tour guide we had in Amsterdam once said, "any tour over 15 people is not a tour; it's a parade. Headsets should also be provided, so you can enjoy the experience without being immediately next to the guide.

Quality of Experience
Guides, Drivers and Staff
The tour guides knowledge, what I could hear of it.
Fjærlandsfjord Cruise & Bøyabreen Glacier Visit
Fjærlandsfjord Cruise & Bøyabreen Glacier Visit
Balestrand

This was an excellent tour but should be expanded to a full-day program. We didn't have enough time to thoroughly explore the Glacier Museum and also see the film.

Quality of Experience
You don't get to see a glacier in most parts of the world. However, you need a full day to really make this tour worthwhile.
Guides, Drivers and Staff
Our guide was more of an escort than a knowledgeable guide.
Transport
The boat to the glacier could have more amenities.
Grand Tour and Fjord Cruise
Grand Tour and Fjord Cruise
Oslo

Our tour guide was excellent. We especially enjoyed our stops at both the Fram museum as well as the Norsk Folk Museum. However, the downside was traveling on a bus with a large group of cruise passengers having so many people on the bus, not only slowed things down, it made it impossible to hear the tour guide where we did stop unless we stood right next to her which was not always possible. Vigeland Park is a perfect example. Our guide had lots of interesting information to convey, but because of the size of the group, most of the time we couldn't hear her. Knowing our interests, Kimkim should have recommended we take a private tour instead of booking us on a bus tour where the majority of passengers were part of a cruise shore excursion. We also lost half an hour picking up passengers at the port of Oslo. The fjord cruise portion of the tour was a complete waste of time. A recorded explanation of all the sites we passed was not what we expected. This was a big disappointment compared to the Archipelago Cruise we took in Stockholm.

Quality of Experience
Guides, Drivers and Staff
Knowledgeable and interesting guide. With a group this large, headsets should have been provided.
Transport
Get rid of the cruise passengers. Charge more and use a small van. Delete the fjord cruise and spend more time at the Folk Museum as well as the Fram museum.
Essential Oslo Walking Tour
Essential Oslo Walking Tour
Oslo

Ana Maria, our so-called private tour guide which we never requested was the most unknowledgeable guide I have ever experienced. (see my general write up for more detailed information.

Quality of Experience
Our Walking Tour Guide was a complete waste of time.
Guides, Drivers and Staff
Ana Maria, our guide, added absolutely nothing to our experience in Oslo.
Local specialist: Julia Mattos

Perfectly Tailored Trip
Norway | Jul 9 - Jul 20, 2025

Daniel
Daniel J.
Dallas, TX | Reviewed on Jul 29, 2025
Our initial KimKim contact, Kadri, was extremely knowledgeable and amazingly responsive to our general Scandinavia trip interests. With just a bit of feedback, Kadri quickly proposed our ideal trip at a fair price. Our KimKim itinerary, easily accessible online, was comprehensive - photos, descriptions, pre-booked tickets and reference numbers. A true one-stop shop. We were extremely pleased to encounter no disconnects as we dealt with multiple trains, ferries, and hotels while on our... Read more

Our initial KimKim contact, Kadri, was extremely knowledgeable and amazingly responsive to our general Scandinavia trip interests. With just a bit of feedback, Kadri quickly proposed our ideal trip at a fair price.

Our KimKim itinerary, easily accessible online, was comprehensive - photos, descriptions, pre-booked tickets and reference numbers. A true one-stop shop. We were extremely pleased to encounter no disconnects as we dealt with multiple trains, ferries, and hotels while on our trip.

KimKim offers ongoing support during trips. We encountered one unexpected issue (a potential industrial action in Finland disrupting air travel) that appeared to require us force us to change our itinerary. Our only small complaint with KimKim is that they were not particularly was proactive by text or WhatsApp in sharing details on how they were handling this issue over the course of a few days. However, they were extremely responsive and courteous when contacted by phone - they knew instantly who we were and why we were calling.

Hopefully KimKim can improve in this one area of written in-trip communications. Otherwise, they are a dream to work with. We definitely plan to use KimKim on our next trip.

Hotel Review
Kviknes Hotel
Balestrand

Gorgeous hotel with breathtaking views. Fully lives up to its reputation.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Visit Löyly Sauna
Visit Löyly Sauna
Helsinki

Authentic sauna experience. Highly recommended.

Local specialist: Kadri Talvik
Kadri
Kadri Talvik
Local specialist in Norway | Replied on Jul 30, 2025

Hi Daniel!

Thank you so much for your thoughtful feedback! It was a pleasure helping you plan your Scandinavia adventure, and I'm so glad the itinerary worked out so well for you.
I really appreciate your kind words and also your honest input regarding in-trip communication — that’s valuable for us to continue improving. I'm happy we could support you through the unexpected flight issue, and we’ll definitely take your suggestion to heart for even better service next time.

Best wishes,
Kadri

Great planning and preparation by Shona. We ...
Japan | Jul 4 - Jul 14, 2025

R
Reza B.
Charlotte, NC | Reviewed on Jul 29, 2025
Great planning and preparation by Shona. We did hit a snag, but kimkim jumped on it and resolved. I highly recommend using them over others. The trip cost was a fraction of what others charge after getting proposals from several others for same activities. Read more

Great planning and preparation by Shona. We did hit a snag, but kimkim jumped on it and resolved. I highly recommend using them over others. The trip cost was a fraction of what others charge after getting proposals from several others for same activities.

Hotel Reviews
Candeo Hotels Osaka Shinsaibashi
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The breakfast offered was awful compared to other hotels on our trip
Hotel Vischio Kyoto by GRANVIA
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Ginza gochome
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto Historical Highlights Bike Tour with UNESCO Zen Temples
Kyoto Historical Highlights Bike Tour with UNESCO Zen Temples
Kyoto

Great Guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Learn the Secrets Behind Sushi in a Cooking Class
Learn the Secrets Behind Sushi in a Cooking Class
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Ramen Cooking Class Experience
Ramen Cooking Class Experience
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo
Quality of Experience
Ho Pot was not good.
Guides, Drivers and Staff
Transport
Kyoto Night Foodie Tour
Kyoto Night Foodie Tour
Kyoto

Food was awful! I cant believe I paid for a tour that involved food and it was awful in Japan. Only place we ate that was bad during 11 days.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jul 30, 2025

Hi Reza,

Thank you so much for your kind words! I’m really happy to hear you felt supported throughout the trip, even with the little snag we hit. It means a lot that you’d recommend us, and I’m so glad we could help create a great experience at a fair value.

Wishing you and your family many more wonderful adventures ahead, and I’d love to help anytime in the future!

Warm regards,
Shona

Adventure in Morocco
Morocco | Jul 13 - Jul 22, 2025

D
Dane B.
Chicago, IL | Reviewed on Jul 29, 2025
We had an amazing afdventure in the beautiful country of Morocco! Our personal car guide was so kind and made us feel so very welcome! Tarik was always looking out for our best interest! We visted many amzing places, but the family enjoyed the Sahara Desert part of the trip the most. Riding the camels and taking in the beautiful views across the sand dunes will always be a memory we hold dear. The trip was a great adventure and Tarik helped to make sure all went well! Read more

We had an amazing afdventure in the beautiful country of Morocco! Our personal car guide was so kind and made us feel so very welcome! Tarik was always looking out for our best interest! We visted many amzing places, but the family enjoyed the Sahara Desert part of the trip the most. Riding the camels and taking in the beautiful views across the sand dunes will always be a memory we hold dear. The trip was a great adventure and Tarik helped to make sure all went well!

Hotel Reviews
Barceló Casablanca
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Le Medina Essaouira Thalassa Sea & Spa MGallery
Essaouira
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Ait Benhaddou
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sahara Sky Luxury Camp
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Rihana Dades
Douar Aït Ouffi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Sebban
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Morocco
Essaouira to Casablanca via Eljadida & Safi Coastal Route
Essaouira to Casablanca via Eljadida & Safi Coastal Route
Morocco
Guided Tour of Essaouira
Guided Tour of Essaouira
Essaouira
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer from Merzouga to Aït Benhaddou via Draa Valley
Transfer from Merzouga to Aït Benhaddou via Draa Valley
Morocco
Sand-Boarding in Erg Chebbi
Sand-Boarding in Erg Chebbi
Merzouga
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from Dades to Merzouga via Todra Gorges & Erfoud
Transfer from Dades to Merzouga via Todra Gorges & Erfoud
Morocco
Transfer from Marrakech to Boumalne Dades: Through Atlas Mountains, Aït Benhaddou & Rose Valley
Transfer from Marrakech to Boumalne Dades: Through Atlas Mountains, Aït Benhaddou & Rose Valley
Morocco
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh
Sunrise hot air balloon ride in Marrakech
Sunrise hot air balloon ride in Marrakech
Marrakesh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Marrakech Evening Food Tour: A Feast for All the Senses
Marrakech Evening Food Tour: A Feast for All the Senses
Marrakesh
Guides, Drivers and Staff
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Jul 29, 2025
Hi Dane, Thank you so much for sharing this lovely feedback! We're glad to hear that you had such a memorable adventure in Morocco. It’s wonderful to know that Tarik helped make your experience feel so welcoming and smooth, he truly cares about each traveler and always goes the extra mile. The Sahara is such a magical place, and we’re so glad it was a highlight for your family. Camel rides across the dunes at sunset really do create memories that last a lifetime! Thanks again for traveling... Read more

Hi Dane,

Thank you so much for sharing this lovely feedback! We're glad to hear that you had such a memorable adventure in Morocco. It’s wonderful to know that Tarik helped make your experience feel so welcoming and smooth, he truly cares about each traveler and always goes the extra mile.

The Sahara is such a magical place, and we’re so glad it was a highlight for your family. Camel rides across the dunes at sunset really do create memories that last a lifetime!

Thanks again for traveling with us, it was a pleasure to host you, and we’d be happy to welcome you back anytime!

Warm regards,
Abdel

Availability of the specialist and well coordinated tour
Peru | Jul 18 - Jul 27, 2025

ayaz
ayaz c.
Atlanta, GA | Reviewed on Jul 29, 2025

Every part of the trip was great. All the tour guides were wonderful. No stress on finding driver , l love the trip

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Aug 03, 2025

Hi Ayaz,
Thank you so much for your kind words! I’m thrilled to hear that everything went smoothly and that you enjoyed the trip stress-free. It’s great to know the guides made a positive impact. We truly appreciate you sharing this.
Warmly,
Liz

Last minute trip and first class experience
Guatemala | Jul 19 - Jul 22, 2025

Miki
Miki A.
Somerville, MA | Reviewed on Jul 29, 2025
I booked the trip to the Antigua region at sort of the last minute, but once again Kimkim and Alex at Oldtown Outfitters came through brilliantly. Alex arranged an amazing short trip that packed in an astonishing variety of wonderful experiences in a short period of time, including a visit to Lake Atitlan, the Mayan ruins at Iximche, a cooking class, a visit to a coffee coop, and a walking tour of Antigua. Throughout the planning process, he was really responsive to my questions, and... Read more

I booked the trip to the Antigua region at sort of the last minute, but once again Kimkim and Alex at Oldtown Outfitters came through brilliantly. Alex arranged an amazing short trip that packed in an astonishing variety of wonderful experiences in a short period of time, including a visit to Lake Atitlan, the Mayan ruins at Iximche, a cooking class, a visit to a coffee coop, and a walking tour of Antigua. Throughout the planning process, he was really responsive to my questions, and flexible in arranging the trip. The airport transfers were seamless, and the hotels were excellent. Nery, my guide, was so knowledgeable, professional and nice, and overall, I just strongly recommend both visiting Antigua and working with Alex!

Hotel Review
Hotel Casa Santo Domingo
Antigua

This is a really beautiful hotel on the grounds of a former convent. In addition to lovely rooms, the grounds contain archeological ruins, an amazing museum of pre-Colombian art that is paired with contemporary glass sculptures/pieces that reflect the themes in the pre-Colombian works (free to hotel guests!), and several other intriguing things like a spa and chocolate shop that I didn't get to try because I was too busy running around Antigua! The staff were all lovely, and the food is good. One note is that it may not be the most friendly place for mobility challenged folks, as it is quite spread out and has a lot of (short) flights of stairs between areas. But overall, I highly highly recommend it.

Authenticity & Character
Location
It's toward the edge of the old town area, so not central to it, but an easy walk to all the major sites.
Staff
Cleanliness & Comfort
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Jul 29, 2025

Thank you so much for your kind message, Miki.

Working with you was truly easy thanks to your clear and assertive communication at all times.

Nery and the entire team are very grateful for your kindness and for the openness with which you embraced our culture and everything Guatemala has to offer.

I hope the rest of your work trip in Costa Rica went smoothly, and that you’ll soon be back home to share the memories of your journey with friends and family.

Sending you a warm hug from the charming city of Antigua,
Alex

Phenomenal Trip to the Baltics and Nordic Countries
Lithuania | Jun 27 - Jul 27, 2025

Laura
Laura W.
Los Gatos, CA | Reviewed on Jul 29, 2025
Our trip was generally flawless, and full of fun surprises and adventures. We particularly loved the accommodations (w/fantastic views and close or accessible to hiking trails). The boutique hotels all had fantastic locations, either in historic centers which made it easy to access cultural/historic sites & great restaurants, and/or with phenomenal views of our surroundings (particulary in Pyha, Levi and Kispiljarvi). Our connections vis a vis the drivers were always on time (or early!), and... Read more

Our trip was generally flawless, and full of fun surprises and adventures. We particularly loved the accommodations (w/fantastic views and close or accessible to hiking trails). The boutique hotels all had fantastic locations, either in historic centers which made it easy to access cultural/historic sites & great restaurants, and/or with phenomenal views of our surroundings (particulary in Pyha, Levi and Kispiljarvi). Our connections vis a vis the drivers were always on time (or early!), and very friendly/warm and willing to share tips, experiences and recommendations for what to do, where to go/what to see and where to eat. We loved the kayaking and mountain biking! Our "private" guide hikes were terrific, as the guides adjusted to our quick pace, and were both fun and information..loved the forest picnics w/the guides, as well as foraging for wild berries and mushrooms.

Hotel Review
Kurula's Resort
Pyhätunturi

This hotel was possibly our biggest surprise, as we had an entire "condiminimum" size room (and the entire resort) to ourselves. The room overlooked the beautiful lake and was equipped with a full kitchen, living area and sauna. The staff were amazing (even though we were the only ones there) and could not do enough for us! The views from our bedroom/unit were spectacular, and the resort was an easy walk to some gorgeous hiking.

Authenticity & Character
Location
Staff
we were the only ones at the hotel, yet they could not do enough for us, as if we were queens and kings! Their attention to detail was flawless.
Cleanliness & Comfort
THis is more of a winter resort, so it's very quiet in the summer, but super clean and comfortable..everything you need to prepare meals in your unit, and very new!
Activity Reviews
Wilderness Day
Wilderness Day
Helsinki

Best part of this hike was the berry picking and the picnic at the lake. The pace (given group dynamics) was slower and shorter than we would have preferred given the distance we traveled from Helsinki to the hike location. The guide however was FANTASTIC and did a great job despite the slowness of some of the hikers....we enjoyed her immensely, and the company of the other hikers. Just a little too short and slow for our liking.

Quality of Experience
Food
Loved our guides recipe for salmon soup that we enjoyed during our lake picnic.
Guides, Drivers and Staff
Fantastic guide!!! (she was also our driver).
Transport
Private Day Trip to Lahemaa National Park
Private Day Trip to Lahemaa National Park
Lithuania

Loved the bog walk and the trip to the fishing village, but likely would have passed on some of the other stops (e.g. botanical gardens).

Quality of Experience
Guides, Drivers and Staff
Transport
Gauja National Park's Hike
Gauja National Park's Hike
Cēsis

we had a fantastic guide who kept us on our toes with a wonderfully fast paced hike. We enjoyed a picnic aside the river, and then hiked a route on our own back to meet her at the car (alongside the river). Enjoyed seeing caves and a few small waterfalls, and despite a little light rain in the beginning of the day, the sun came out and the hikes were stunningly beautiful.

Old Võromaa Smoke Sauna Ritual
Old Võromaa Smoke Sauna Ritual
Lithuania

Very interesting...a once in a lifetime experience, and WONDERFUL on the skin. Etta was informative and gentle with our inexperience in Sauna's. We had a lovely time.

Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Jul 30, 2025

Hi Laura and Scott

Thank you so much for the wonderful review—it really means a lot! I’m so happy to hear that everything flowed so smoothly and that you enjoyed the accommodations, activities, and those special moments with the guides.

It was a real pleasure meeting you in person—and I have to say, I admire your courage for trying the smoke sauna ritual! Not everyone is up for that!

Looking forward to staying in touch and hopefully planning another great adventure down the line.

Warm regards,
Emerson

Great introduction to Thailand by Jaeb and her team!
Thailand | Jul 17 - Jul 26, 2025

C
Christina D.
San Jose, CA | Reviewed on Jul 29, 2025
Jaeb planned a great, stress-free introduction to Thailand for us! She worked with us to customize the itinerary to see some less popular locations, avoid the rain this time of the year, and still fit in our desired activities. It all worked out to be a great, worry free experience. The transfers were always waiting for us ahead of schedule and the team sent reminders the night before to make sure we were all on the same page for the next days activities. We appreciated how all of the hotels... Read more

Jaeb planned a great, stress-free introduction to Thailand for us! She worked with us to customize the itinerary to see some less popular locations, avoid the rain this time of the year, and still fit in our desired activities. It all worked out to be a great, worry free experience. The transfers were always waiting for us ahead of schedule and the team sent reminders the night before to make sure we were all on the same page for the next days activities. We appreciated how all of the hotels were interesting and so different from each other! Jaeb and her team did a great job making our trip memorable for all of the right reasons.

Hotel Reviews
Montien Hotel Surawong
Bangkok

Conveniently located near food and shopping options. Great breakfast buffet.

Coconut Bay Eco Retreat
Surat Thani

Very unique and charming lodging. The lack of an on site restaurant and requirement to climb steps to get to your room may make it less desirable for some guests.

Thai House Beach Resort
Koh Samui

The staff were very attentive and the hotel is conveniently located but it is somewhat dated.

Wora Bura Hua Hin Resort & Spa
Hua Hin

Loved the charm and decor. The breakfast buffet and beach access were also great.

Authenticity & Character
Loved the decor. Reminiscent of colonial British architecture.
Location
Convenient beach access
Cleanliness & Comfort
Room size was large however there are no elevators which might be an issue for some guests
Maitria Hotel Sukhumvit 18

Good breakfast buffet and convenient location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jeab Kwanchanok
Jeab
Jeab Kwanchanok
Local specialist in Thailand | Replied on Jul 29, 2025
Sawasdee kha Christina, I hope your journey home was safe and sound! Thank you so much for your wonderful review - it truly means a lot. I'm so happy to hear that your time in Thailand was smooth, memorable, and enjoyable. It was such a pleasure working with you to craft an itinerary that matched your travel style - off the beaten path, mindful of the weather, and filled with meaningful experiences. I'm especially happy to know you appreciated the hotel selection! I always aim to choose... Read more

Sawasdee kha Christina,

I hope your journey home was safe and sound!

Thank you so much for your wonderful review - it truly means a lot. I'm so happy to hear that your time in Thailand was smooth, memorable, and enjoyable. It was such a pleasure working with you to craft an itinerary that matched your travel style - off the beaten path, mindful of the weather, and filled with meaningful experiences.

I'm especially happy to know you appreciated the hotel selection! I always aim to choose properties that not only offer comfort but also bring a unique sense of place and character to your journey. Your kind words about the seamless transfers and communication are also much appreciated - our team works hard behind the scenes to make sure you can simply relax and enjoy each day.

Thank you again for choosing to travel with Kim Kim. If your future travels ever bring you back to Thailand or Southeast Asia, I’d love to help plan another amazing adventure!

Warm wishes,
Jeab

Our trip to Costa Rica was incredible.
Costa Rica | Jul 17 - Jul 27, 2025

J
Jane S.
San Jose, CA | Reviewed on Jul 28, 2025
Our trip to Costa Rica was incredible. The country is beautiful and the people are wonderful. Our trip was perfect for us due to the planning of the Kimkim team and the implementation of their in-country partners.
We chose not to drive around the country which meant spending time with 4 drivers as we moved from area to area. Rodney, Brian, Charlie and Christian were great drivers, knowledgeable about the country and always looking out for wildlife or viewpoints. That made long drives...
Read more

Our trip to Costa Rica was incredible. The country is beautiful and the people are wonderful. Our trip was perfect for us due to the planning of the Kimkim team and the implementation of their in-country partners.
We chose not to drive around the country which meant spending time with 4 drivers as we moved from area to area. Rodney, Brian, Charlie and Christian were great drivers, knowledgeable about the country and always looking out for wildlife or viewpoints. That made long drives enjoyable and feel like part of the trip rather than just transport. Hats off to those four gentlemen!
The planned activities were great. Guides always arrived on time, were professional, friendly and very knowledgeable. Rodrigo, (Puerto Viejo kayaking), Dion (Arenal volcano), and Ronaldo (El Tigre waterfalls) were such a pleasure to spend time with.
Monte Verde was stunning. Zip lining and El Tigre waterfalls are highly recommended. The Cloud Forest Lodge was wonderful and their restaurant had delicious food!!
La Fortuna and Arenal Volcano was wonderful. The natural hot springs were delightful even though it was a rainy day. Lomas del Volcán hotel was beautiful. Also good food. We had a spa treatment that was incredible.
Puerto Viejo has an incredible vibe. Kayaking the Punta Uva river was beautiful. The black sand beach was incredible. We body surfed all day. Umami Hotel Garden Spa is a beautiful boutique hotel.
Thanks so much to Adam for his patience and thoroughness when planning our trip. Thanks so much to Greg for booking everything and being in touch during our trip when we thought we needed him

Hotel Reviews
Sleep Inn Hotel Paseo Las Damas
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Umami Hotel Garden Spa
Puerto Viejo

Beautiful boutique hotel with wonderful staff.

Authenticity & Character
Location
It was at the edge of the jungle and we watched howler monkeys in the trees. (With binoculars)
Staff
Cleanliness & Comfort
Lomas del Volcán
Fortuna

Beautiful grounds, pools, rooms. Good food. Pleasant staff. In our three day stay, the power went out twice. They have generators for the main part of the hotel so the restaurants and lobby still function. The rooms do not. A battery operated lantern would have been nice. We packed to leave by the lights from our phones. Our guide for the next day was trying to be in touch but we did not have wi-fi in the room due to power outage. Once we went to the lobby, we easily were in contact. The hotel is one of the closest hotels to the volcano and the view is amazing when it is clear. The spa is incredible. It was a nice place to stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Power outages were unfortunate.
Cloud Forest Lodge
Monteverde

Peaceful, hiking trails on the property, views, so many humming birds, and an incredible restaurant all while committing to protecting and preserving the local environment. Impressive.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore the Beaches Around Puerto Viejo
Explore the Beaches Around Puerto Viejo
Puerto Viejo de Talamanca

We saw Punta Uva beach, Puerto Viejo beach and Playa Negra. They were all beautiful and the water was warm and amazing. We walked the black sand beach and then body surfed for hours. Great way to spend a day.

Quality of Experience
Kayak Adventure & Rainforest Hike in Punta Uva
Kayak Adventure & Rainforest Hike in Punta Uva
Puerto Viejo de Talamanca

Our guide was great. Punta UVA beach is beautiful. Kayaking on the river was wonderful. We saw lots of animals. Hiking afterwards was lovely. Sloths everywhere. Such a great day.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & EcoTermales Hot Springs Visit with Meal
Arenal Volcano Hike & EcoTermales Hot Springs Visit with Meal
Arenal/La Fortuna

Our guide was fabulous and the hike was beautiful. Although a rainy day, the volcano cleared for us. It was amazing. The hot springs were wonderful. It rained a lot of the time that we were there but that didn’t matter one bit. The food was fabulous. It was a great day.

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Hike to La Fortuna Waterfall
Self-Guided Hike to La Fortuna Waterfall
Arenal/La Fortuna

It was a very rainy day so we were not able to swim at the bottom. It is a beautiful waterfall and a lovely place. But compared to the waterfalls in the natural environment throughout Costa Rica, it is a bit of a let down.

El Tigre Waterfalls Excursion
El Tigre Waterfalls Excursion
Monteverde

This was an absolutely stunning hike. Highly recommend. The waterfalls were breathtaking, the jungle was amazing and the hanging bridges at the bottom above the river were truly incredible.

Quality of Experience
Food
Delicious food here! Definitely have rice and beans and use their verde hot sauce. Yum!
Guides, Drivers and Staff
I believe our guide was named Ronaldo. He was so knowledgeable, friendly and funny. Great guide!!!
Transport
The roads here were terrible and our driver was so skilled. Also it was pouring both ways ( but not during our hike) and he was a great driver.
TreeTram, Hanging Bridges & Zipline Adventure
TreeTram, Hanging Bridges & Zipline Adventure
Monteverde

Zip lining was amazing. Hanging bridges were beautiful. Tram had a great view.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Aug 06, 2025
Thank you so much for your kind words! I’m happy to hear your trip to Costa Rica was such a great fit and that you enjoyed the locations and the wonderful people along the way. 🙌 I agree and love the El Tigre hike, it is one of our team's favorites! Puerto Viejo de Talamanca is another gem location, and I'm so glad you got to experience it! There is so much nature there and the black sand beaches are amazing! 🌊 It was a pleasure helping plan your trip, and I’m so glad Greg could support you... Read more

Thank you so much for your kind words! I’m happy to hear your trip to Costa Rica was such a great fit and that you enjoyed the locations and the wonderful people along the way. 🙌

I agree and love the El Tigre hike, it is one of our team's favorites! Puerto Viejo de Talamanca is another gem location, and I'm so glad you got to experience it! There is so much nature there and the black sand beaches are amazing! 🌊

It was a pleasure helping plan your trip, and I’m so glad Greg could support you during your travels. We have the best team! ⭐️

Pura vida, and we hope to help with your next adventure soon!

our advisor Marianna was absolutely fantastic...
England | Jul 20 - Jul 27, 2025

Lori
Lori K.
Los Angeles, CA | Reviewed on Jul 28, 2025
our advisor Marianna was absolutely fantastic! She assisted us all the way through from beginning to end of trip! The tours were fabulous and our guides for excursions were very knowledgeable and friendly. 5 star all the way!! Read more

our advisor Marianna was absolutely fantastic! She assisted us all the way through from beginning to end of trip! The tours were fabulous and our guides for excursions were very knowledgeable and friendly. 5 star all the way!!

Hotel Reviews
The Independent Hotel
Rome

The location is very close to the main bus terminal so makes it easy to get around! We enjoyed our balcony views and the breakfast in the morning is very delicious! I would've given it 5 stars if the bathroom would've had counter space...our bathroom only had a pedestal sink so it made it much more difficult to do daily routine bath things. Other than that it was really good.

Authenticity & Character
Location
close to public transportation
Staff
They were all friendly and helpful and bilingual
Cleanliness & Comfort
Just needed more bathroom counter space
Wellington Hotel by Blue Orchid
London

The Wellington is located within walking distance to West Minster Abbey and the Eye and so many incredible things!!! And also close to the Victoria Station tube. The staff were very friendly.

Authenticity & Character
beautiful grounds and architecture
Location
walking distance to everything!!!!
Staff
very friendly!!
Cleanliness & Comfort
Activity Reviews
Pasta & Tiramisu Cooking Class in Piazza Navona
Pasta & Tiramisu Cooking Class in Piazza Navona
Rome

SO MUCH FUN!!!! and we met such a great couple from Italy! and you get to eat the food you make! ;)

Quality of Experience
Guides, Drivers and Staff
we took public transport to this activity and my only suggestion is to make sure to give yourself about an hour+ before the class starts cause the bus stops often!! whew!!
Transport
Colosseum Underground Tour with Arena, Palatine Hill & Roman Forum
Colosseum Underground Tour with Arena, Palatine Hill & Roman Forum
Rome

The Colosseum tour is a MUST!!!! We had our own private tour with Rosanna (??) (Roxi) and she was a treasury of knowledge!!! The tour is a must

Quality of Experience
Guides, Drivers and Staff
Transport
Rome with Golf Cart at Night with Pizza & Ice Cream
Rome with Golf Cart at Night with Pizza & Ice Cream
Rome

This was SO MUCH FUN!!!! Our guide took us to so many places!!! our tour ended up being 4 hours long!! That did include dinner and dessert, but she covered almost every square inch of the city for us. To see the coliseum at night was amazing!!!

Quality of Experience
Guides, Drivers and Staff
Our tour guide's name was Flavia and she was amazing!! I highly recommend requesting her!
Transport
Private transfer in Rome
Private transfer in Rome
Rome

Private transport to and from the airport is a must! They are super prompt and friendly.

Quality of Experience
Guides, Drivers and Staff
our guides and drivers were excellent!
Transport
Private transfer to your destination
Private transfer to your destination
England
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on Jul 29, 2025

Hi Lori,

Thank you so much for your kind words! My team and I are thrilled to hear you had a wonderful trip. We really appreciate your detailed review, feedback like this helps us keep improving and doing our best. I'm glad you enjoyed the tour and had a great time with our trusted guides.

Looking forward to planning your next adventure together! 😊

Best,
Marianna

Magical first trip to Portugal!
Portugal | Jul 8 - Jul 20, 2025

Court
Court D.
San Carlos, CA | Reviewed on Jul 28, 2025
We had such a wonderful trip to Portugal! Exploring and eating our way from Lisbon to Porto to the Algarve, and finishing in Cascais! All in all it was the perfect break from work & school. Diana was a joy to work with from the start; she took the effort to understand what we were looking for, the types of experiences we enjoy, and made many spot-on recommendations for things for us to check-out during our days without any activities scheduled. She booked us unique, lovely places to... Read more

We had such a wonderful trip to Portugal! Exploring and eating our way from Lisbon to Porto to the Algarve, and finishing in Cascais! All in all it was the perfect break from work & school.

Diana was a joy to work with from the start; she took the effort to understand what we were looking for, the types of experiences we enjoy, and made many spot-on recommendations for things for us to check-out during our days without any activities scheduled. She booked us unique, lovely places to stay that were in the heart of the experiences we were after which made getting out super convenient. And she and the team checked-in every day to make sure the trip was proceeding well, and that we had whatever we needed when it came to transfers, activities, etc.

Throughout, our guides and drivers were knowledgeable, friendly, and very steeped in the local culture & scene, resulting in a trip that was very unique and full of color. We felt safe and welcome everywhere we went, and I really appreciated the efforts they each took to provide us options and tailor the experience to something that worked for me and my kids (17 & 14). Specifically there were two drivers who really stood out for myself and my kids; Ricardo (who drove us to/about Douro Valley, as well as our transfer down to Lagos), and Duarte (who brought us from the Algarve to Cascais, as well as our day touring Sintra, and to our very special dinner) — they were exceptional. Both went out of their way to ensure our respective trips and tours really accommodated us, and they created a fun atmosphere, and provided a lot of fantastic recommendations and tips for our trip.

The KimKim team & all of their contacts really contributed to making this a magical & unforgettable first visit to Portugal!

Hotel Reviews
Hotel Cascais Miragem
Cascais

Excellent hotel with top-notch service. Beautiful vistas, with very clean rooms, excellent beds, and a delicious breakfast service. Hotel staff were very welcoming, and table staff for dinner, breakfasts, and poolside were always gracious, warm, and very attentive. It’s a lovely sea-side walk from the hotel to downtown Cascais for shopping, dining, etc. The gym (managed by Holmes Place) is a top notch gym with tons of equipment (many multiples of treadmills, stepping machines, bikes, etc.), plenty of free weight, dumbbells, kettlebells, etc. We really enjoyed the splurge of having a private seaside balcony where we could relax and watch the ships go by in the afternoon before dinner.

Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos

Excellent if remote resort, with stunning cliffside views, wonderful swimming pool, and welcoming staff. The rooms were comfortable, with firm bedding, and spacious seating. The ability to walk out cliffside in the morning or evening was a big plus. The resort is located an easy 10 minute ride to the quaint shopping / restaurants of old town Lagos. The gym was very serviceable, with plenty of equipment for a handful of users at a given time.

Location
Really loved being able to walk along the cliffs early in the morning.
Cleanliness & Comfort
Infante Sagres
Porto

Gorgeous hotel in a great urban environment; steps from fantastic restaurants, and a short jaunt to shopping. The interior of the hotel offered a lot of grand character, from the sweeping staircase to the decorated, comfortable rooms. The staff were welcoming and provided great service throughout our stay. The breakfast palette was solid, but the staff was especially attentive and gracious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PortoBay Liberdade
Lisbon

Fabulous hotel! Great service staff from the front desk, to the bar(s), to the restaurant. We thought the hotel was in a good location, a quieter neighborhood but easy to walk to downtown or the highlight spots. Breakfasts were some of the best of the trip, and we enjoyed hanging out on the rooftop bar for a late day snack & a refreshing drink. We didn’t get a chance to use the spa, but it looked quite well done and appropriate to the setting. Rooms were clean, moderately elegant, but the beds were fantastic!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time
Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time
Porto

What a wonderful exploration this was! Our guide was fantastic, offering plenty of historical and contemporary pieces of color that informed our view of the city, while also offering plenty of tips and suggestions for things for us to check out during our down time in Porto. Each place we visited along the tour was wonderful; the hosts were always warm and gracious, and the food was a unique and fun (and filling!) peak into Porto culture. Meia.Duzia was a very unique stop we enjoyed. We were truly stuffed with delicious foods and wine by the time we made it to the final destination for ice cream (Chocolataria Equador), but that’s probably for the best since if I’d had any more room, I would have gotten another round of ice cream — I had the basil & lemon with sea salt and olive oil which was phenomenal!!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Diana Mota
Diana
Diana Mota
Local specialist in Lisbon | Replied on Jul 29, 2025

Hey Court,
I’m sooo happy to hear you had an amazing time - especially with the boys! We always try to make sure everything’s spot on, so I’m really glad it all came together. Also, the hotels make such a difference on the trip, so I’m thrilled you liked the ones we picked for your family!

Finally, yep, the drivers are total stars - I’ll definitely share your kind words with them. The same for our guide in Porto 😊
Can’t wait to plan the next trip with you!
Your friend in Portugal - Diana

Such great service!
Norway | Jul 18 - Jul 26, 2025

K
Kim R.
Ashburn, VA | Reviewed on Jul 28, 2025
Anna was so helpful and communicative in planning my trip. Usually, I plan all of my own travel, but this trip included my mother and was during a pretty busy time of year for me, so the help was invaluable and Anna was incredibly easy (and kind!) to work with. Read more

Anna was so helpful and communicative in planning my trip. Usually, I plan all of my own travel, but this trip included my mother and was during a pretty busy time of year for me, so the help was invaluable and Anna was incredibly easy (and kind!) to work with.

Hotel Review
Eidfjord Hotel
Eidfjord
Authenticity & Character
It's a smaller hotel with incredible views and feels to match the rustic setting.
Location
It was an easy walk to the docks, where excursions take place and the views are incredible!
Staff
Cleanliness & Comfort
Local specialist: Anna Grindevoll Strønstad
Anna
Anna Grindevoll Strønstad
Local specialist in Norway | Replied on Jul 29, 2025

Thank you so much for the kind words, Kim — I really appreciate it! It was such a pleasure helping you plan this special trip, especially knowing it was birthday trip for your mother! I’m so glad I could be of help during a busy time, and that the experience felt smooth and enjoyable for you both :)
It truly means a lot that you trusted me with something so meaningful — and if Norway ever makes it back onto your travel list, I’d love to assist again.
Warmest regards,
Anna

Our family trip to France was fantastic. We w...
France | Jul 21 - Jul 27, 2025

Amy
Amy B.
Denver, CO | Reviewed on Jul 28, 2025
Our family trip to France was fantastic. We went to different areas and had experiences that I never would have known about on my own. Clo was a pleasure to work with and made our trip so easy and delightful as did the rest of the team. All of the guides Clo connected us with were also professional, interesting and well informed. Great experience overall! Read more

Our family trip to France was fantastic. We went to different areas and had experiences that I never would have known about on my own. Clo was a pleasure to work with and made our trip so easy and delightful as did the rest of the team. All of the guides Clo connected us with were also professional, interesting and well informed. Great experience overall!

Hotel Reviews
Appartement Quartier Le Marais 1 Free Netflix
PARIS

Great location- easy metro access and near so much! Especially great if you want to take advantage of late night bars and cafes. The door lock takes a bit to get used to but once up and running it’s fine. Also, the four floors aren’t fun with luggage but otherwise not a big deal. The apartment is huge! The bathroom, kitchen and living room have been redone. (Bedroom floors are crazy noisy.) Just very sparse. No cutting boards, no laundry detergent or drying rack. Just seemed to lack some of the basics. (no extra blankets or fans depending on the season.) While didn’t impact our stay, there is nothing on the walls!

Authenticity & Character
Location
Cleanliness & Comfort
Malebranche house - central with a yard
amboise

The unit we stayed in located right in town so you couldn’t ask for a better location. It also was convenient for our family of 5 as there were three bedrooms. The house was also well stocked and very cute. But it definitely needs a deep clean. (The house is definitely cleaned between visits but tons of dust and cobwebs.) in addition/ this is not a great place for people with mobility issues. The stairs to the attic are very steep and the stairs to the second floor are narrow.

Authenticity & Character
Location
Such a great location
Staff
Cleanliness & Comfort
Needs a deep clean.
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Jul 31, 2025
Hello Amy, Thank you so much for your kind message! I’m truly delighted to hear that your family had such a fantastic time in France. It was a real pleasure working with you to create this journey, and I’m so glad you were able to discover different regions and enjoy unique experiences that made the trip special. I also really appreciate your feedback regarding the accommodations. I’ve taken note of your remarks. As a general practice, we usually recommend and work with hotels rather than... Read more

Hello Amy,

Thank you so much for your kind message! I’m truly delighted to hear that your family had such a fantastic time in France. It was a real pleasure working with you to create this journey, and I’m so glad you were able to discover different regions and enjoy unique experiences that made the trip special.

I also really appreciate your feedback regarding the accommodations. I’ve taken note of your remarks. As a general practice, we usually recommend and work with hotels rather than private apartments, precisely to avoid issues that can sometimes come with apartment stays, such as cleanliness, stairs, or check-in logistics.

I’m also very happy to hear that the guides added value to your experience with their professionalism and insight. I feel lucky to collaborate with such a passionate and knowledgeable team.

Thank you again for your trust—it means a lot. I’d be thrilled to help you plan your next adventure whenever the time comes!

Warm regards,
Clo

Excellent planning - everything went smoothly
Peru | Jul 13 - Jul 26, 2025

S
Sheri F.
Los Angeles, CA | Reviewed on Jul 28, 2025
All the transportation (e.g., airport to hotel, hotel to bus tour, etc) was amazing and perfectly planned. There were two tour guides that stood out as exceptional - Raul in Colca/Chivay and Elizabeth in Machu Picchu. The only down side was with some of the hotels booked for us. The Terra Viva in Cusco is a wonderful place with great staff and perfectly located. We wished we could stay at that chain in the other places we visited. The “not-so-good” hotel was Conde de Lemos in Arequipa (would... Read more

All the transportation (e.g., airport to hotel, hotel to bus tour, etc) was amazing and perfectly planned. There were two tour guides that stood out as exceptional - Raul in Colca/Chivay and Elizabeth in Machu Picchu. The only down side was with some of the hotels booked for us. The Terra Viva in Cusco is a wonderful place with great staff and perfectly located. We wished we could stay at that chain in the other places we visited. The “not-so-good” hotel was Conde de Lemos in Arequipa (would not recommend it to anyone!). The other issue was with planning our last two days in Arequipa - we didn’t find those days worthwhile and probably should have just gone home after Colca - it would have been helpful to get advice about the area to know that there wasn’t really anything in Arequipa that we were interested in.

Hotel Reviews
Conde de Lemos
Arequipa

Would not recommend at all. Windows don’t close so you hear street noise all the time. Bathroom was incredibly small and you had to sit sideways on the toilet. They gave us a small packet of shampoo which were very tacky. They need to install the refillable soap/shampoo containers that most hotels had. They are going through a remodel so maybe these issues will change. No elevator and confusing signs on the second floor so you couldn’t find your room.

Authenticity & Character
Nothing special at all. Maybe it was the remodel but everything seemed like a 2-star hotel.
Location
A short walk to Plaza des Armas and restaurants. Very noisy/ busy part of town. Felt safe but did not like being in the bustle/chaos of the center.
Staff
Nice enough- we were always greeted when coming and going.
Cleanliness & Comfort
Shower had mold and peeling paint. Windows were ridiculously inefficient for noise and temperature. Not sure how that room would be in summer but I suspect very hot, humid and noisy.
El Refugio Hotel Colca
Chivay

Amazing! Like a 5-star retreat! Wonderful location and exceptional staff. Everything felt like we were appreciated and welcome. They had tea and filtered water for travelers.

Authenticity & Character
The whole theme was consistent with the “out of the way retreat” atmosphere.
Location
Located off the road, out of town right on the river. Only people around were guests and staff. Very peaceful setting!
Staff
Very attentive, friendly and helpful.
Cleanliness & Comfort
The triple room was adequate. Spacious bathroom. Not a lot of amenities in the room - maybe they could add a kettle and tea option given how cold the location was.
Hacienda Plaza de Armas
Puno

Located on the Plaza des Armas which is great for getting around to restaurants and local shops but horrible for sleeping. Big bathroom but old jacuzzi tub instead of shower which raised accessibility issues for one of us. They had filtered water easily available to travelers which was welcome and appreciated. Overall the hotel was adequate with nothing to get too excited about.

Authenticity & Character
Seemed out of date, particularly the jacuzzi bath tub instead of a real shower unit.
Location
Terrible for sleeping (the Plaza is too noisy) but great for getting around the city.
Staff
Not too friendly but provided basic service.
Cleanliness & Comfort
Old fashioned looking but not in a good way.
Ferre Machu Picchu
Machu Picchu

Adequate - nothing special. Needs to have either filtered water or tea available in the lobby.

Authenticity & Character
Breakfast room was nice but otherwise the atmosphere wasn’t anything special. Seems liked an ordinary hotel.
Location
Right near train station, street market and restaurants. Unfortunately too close to the train tracks so you heard and felt trains coming.
Staff
Helpful and friendly.
Cleanliness & Comfort
Typical.
Tierra Viva Cusco San Blas
Cusco

Greatness in everything - location, staff rooms. They provided two types of tea all day and filled out water bottles from the kitchen. Room had a tea kettle which we used for the colder nights.

Authenticity & Character
It was small enough to feel valued as a guest with quaint decor.
Location
Perfectly situated in San Blas area - easy to walk to restaurants or shopping. Very safe atmosphere along the local streets.
Staff
Very helpful each time we asked for something. Complimentary cookies at check in and drinks in fridge. Excellence in just the little extras they did.
Cleanliness & Comfort
The triple was organized so that one bed had its own separate space, which was perfect instead all being together. Small bathroom but that’s hard to change.
San Agustin Paracas
Paracas

Hotel was nicely situated with great views. Dining option was great considering there weren’t a lot of places around.

Authenticity & Character
The main building seems big and impersonal. Hard to change that.
Location
On the beach and 1 minute walk to Ballestros island tours and tourist street market.
Staff
Attentive and responsive. We had to ask the bar for filtered water but they didn’t seem to mind.
Cleanliness & Comfort
Not their fault but lots of dust and sand from the winds. Hard to keep the rooms clean.
Hotel El Tambo
Lima

Adequate accommodations. Very small breakfast area- hard to find seats. Thank you for having filtered water available to travelers. Good location - 1 km to main walking street.

Authenticity & Character
Small enough to seem special.
Location
Close to the main walking street for shopping and eating. Safe neighborhood.
Staff
Cleanliness & Comfort
Triple room was adequate but nothing great. It would be nice to have had instructions for using the TV.
Activity Reviews
Shared Arequipa City tour
Shared Arequipa City tour
Arequipa

The Monastery of Santa Catalina was the only worthwhile part of the tour and because it was in the city center, you could get there without a city tour. Most of the interesting things are in the center and easy to see on foot without a guide. The town of Arequipa is chaotic and dirty. We didn’t find anything special about this part of our trip and wished we had just planned without it.

Quality of Experience
Not recommended as a place to see in Peru. There are so many other unique places to visit instead.
Guides, Drivers and Staff
Nice guide who was very knowledgeable but we didn’t enjoy the tour.
Transport
Shared Colca Canyon Tour: Puno before
Shared Colca Canyon Tour: Puno before
Peru

WOW! Everything about this tour was exceptional. The guide was amazing, and the timing perfect. The view of the condors was incredible. The local guide stopped at an alpaca/llama rest stop/ photo op where we got up close to the herds and great photos.

Quality of Experience
Food
Good lunch buffet
Guides, Drivers and Staff
Raul, our tour guide, was incredible.
Transport
Long day in the van but many stops to break it up. Quality of roads was terrible and we spent an hour stuck in road construction
Shared Uros & Taquile Floating Islands tour
Shared Uros & Taquile Floating Islands tour
Puno

Incredible experience to see how the Uros people live as well as visit Taquille island.

Quality of Experience
Food
Lunch at a Taquille household/restaurant was incredible. The best trout I’ve ever had!
Guides, Drivers and Staff
Transport
Our tour started with a random person coming on the boat and signing us songs then asking for money. Other boats didn’t have the same - I didn’t like that part at all.
The Route of The Sun:  {{start_location}} - {{end_location}}
The Route of The Sun: {{start_location}} - {{end_location}}
Peru

Fascinating to see the countryside and high plains living.

Quality of Experience
Food
Buffet lunch that had a good selection.
Guides, Drivers and Staff
Transport
Shared  Palcoyo Trek: Small group
Shared Palcoyo Trek: Small group
Cusco

Great trek - it was so beautiful and worth the difficulty of the hike up the stone forest.

Quality of Experience
Food
Buffet breakfast and lunch gave many options.
Guides, Drivers and Staff
Transport
Explore Machu Picchu & Return to Cusco  (Private Guided tour in Machu Picchu)
Explore Machu Picchu & Return to Cusco (Private Guided tour in Machu Picchu)
Peru

Excellent experience and guide. Having a personal guide is the way to go through Machu Picchu and really enjoy the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Rough bus ride up - take medication if you feel motion sickness.
Shared tour to Pisac, Ollantaytambo & Train to Machu Picchu town
Shared tour to Pisac, Ollantaytambo & Train to Machu Picchu town
Peru

The historical places were incredible. Definitely a must to see Pisac and Ollantaytamabo!

Quality of Experience
Food
The buffet lunch was at a hotel in the area. Very nice setting and calm experience.
Guides, Drivers and Staff
Tour guide was very knowledgeable but also bossy and very repetitive.
Transport
Train travel was a good option but the pre-departure chaos was stressful. They should put instructions up for the hundreds of tourists standing there not k owing what to do. Simple visuals would be so helpful - once we found out we needed to find our Inca character with our train car number, we were fine. Still too crowded in that small space.
Shared tour to Moray Terraces & Maras Salt Mines Tour
Shared tour to Moray Terraces & Maras Salt Mines Tour
Cusco

Moray was incredible to see. The salt mines were interesting as well. We took a bus tour with about 30 people. Tour guide was bossy but very knowledgeable. She only took us to her favorite shops on the tour and limited other interactions with local sellers. The tour of the textile “ factory” was interesting to see how they use the alpaca hair but we felt heavy pressure to buy their goods. Their Alpaca wasn’t nice.

Quality of Experience
Definitely see Moray!
Guides, Drivers and Staff
Knowledgeable but very bossy.
Transport
Bus from  {{start_location}} to  {{end_location}}: Nasca Lines Flight
Bus from {{start_location}} to {{end_location}}: Nasca Lines Flight
Peru

Incredible experience but take motion sickness pills and patch and all other precautions.

Quality of Experience
Guides, Drivers and Staff
Transport
Shared Lima City Tour & San Francisco Catacombs
Shared Lima City Tour & San Francisco Catacombs
Lima

Guides were nice and sites were interesting. Lima itself wasn’t great - too much traffic and big city chaos. You can skip Lima city tours and not feel short changed.

Quality of Experience
Guides, Drivers and Staff
Transport
We were transported by van - two guides and a driver. Small personalized experience.
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Jul 31, 2025

Hi Sheri,
Thank you so much for your feedback. I’m really glad the transportation worked out well and that both Raul and Elizabeth made such a great impression—I’ll be sure to share your kind words with them. I’m also happy to hear you enjoyed Tierra Viva Cusco. I’m sorry, though, that Conde de Lemos and the time in Arequipa didn’t meet your expectations. Your input is truly helpful, and we’ll keep it in mind when recommending hotels and planning final trip days in the future.
Thanks again for sharing your thoughts—it really helps us improve.
Warm regards,
Liz

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