Kimkim Trip Reviews

4.8
Based on 21,557 ratings
Read 21,557 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Japanese delight
Japan | Mar 1 - Mar 12, 2024

kolla
kolla t.
India | Reviewed on Mar 31, 2024
Another amazing trip from Kimkim.Perfectly organised with attention to minute details and great guides.Jennifer has become a part of our team ,a friend who was cheerful ,bubbly and very helpful.Our 2nd guide Ho was a thorough gentleman and went out of his way to show us places and experiences and took a lot of beautiful pictures of us.Fei our coordinator did a great job curating the perfect itinerary showing us the quintessential Japanese experiences in our short trip.Thanks once again Kimkim... Read more

Another amazing trip from Kimkim.Perfectly organised with attention to minute details and great guides.Jennifer has become a part of our team ,a friend who was cheerful ,bubbly and very helpful.Our 2nd guide Ho was a thorough gentleman and went out of his way to show us places and experiences and took a lot of beautiful pictures of us.Fei our coordinator did a great job curating the perfect itinerary showing us the quintessential Japanese experiences in our short trip.Thanks once again Kimkim and looking forward for trip to SouthAfrica.

Hotel Review
Hakone Kowakien TEN-YU
Hakone

Awesome hotel in amazing and scenic locale,loved the two public onsens

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Onsen experience must
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Apr 07, 2024
Dear kolla, Hope you are doing fantastic. Thank you so much for your kind words and feedback about your recent trip with Kimkim. We are thrilled to hear that your experience was enjoyable and that our team, including Jennifer and Ho,contributed positively to your journey. It's fantastic to know that Jennifer's cheerful and helpful demeanor and Ho's gentlemanly approach made your trip memorable. We're also delighted that you loved the Hakone Kowakien TEN-YU hotel and its scenic... Read more

Dear kolla,

Hope you are doing fantastic.

Thank you so much for your kind words and feedback about your recent trip with Kimkim. We are thrilled to hear that your experience was enjoyable and that our team, including Jennifer and Ho,contributed positively to your journey. It's fantastic to know that Jennifer's cheerful and helpful demeanor and Ho's gentlemanly approach made your trip memorable.

We're also delighted that you loved the Hakone Kowakien TEN-YU hotel and its scenic surroundings, especially the two public onsens.

We look forward to welcoming you on your future adventures.If there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
Fei

Joao provided so much support before and duri...
Portugal | Mar 17 - Mar 29, 2024

Anna
Anna M.
Smyrna, GA | Reviewed on Mar 31, 2024
Joao provided so much support before and during our entire trip. Any time we had a question, he was so responsive. I would recommend Joao to anyone who wants to visit Portugal!! Read more

Joao provided so much support before and during our entire trip. Any time we had a question, he was so responsive. I would recommend Joao to anyone who wants to visit Portugal!!

Hotel Reviews
The Noble House
Evora

This hotel is so unique. Beautiful with interesting architecture. Room was large with a unique floor plan. The staff was lovely and so helpful. Perfect location within the walls of Evora.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Legendary Porto Hotel
Porto

This hotel is in a great location for Porto. Parking is a bit of hike from the hotel. The staff was great and the breakfasts were delicious. Rooms were just OK.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dom Carlos Liberty

We liked this hotel. The room was small but clean and comfortable. The staff was great and helpful. The location is central but a bit of a walk to old town Lisbon.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lagos Avenida Hotel
Lagos

We loved this hotel. Wonderful staff and delicious food. The rooms were large and beautifully decorated. Great central location for Lagos.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Sunset Cruise in the Tagus River
Sunset Cruise in the Tagus River
Lisbon

We loved our evening sail in Lisdon. Mary and Hele were so sweet and gave us lots of history of Lisdon. Really enjoyable way to see the sunset.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Apr 01, 2024

Hope to see you again soon! Bring your bikes the next time :)

A wonderful trip to Vietnam and Cambodia
Cambodia | Mar 12 - Mar 26, 2024

Sonya
Sonya B.
Gadsden, AL | Reviewed on Mar 31, 2024
Kelly arranged a wonderful trip for us. She was extremely helpful in making sure everything was perfect. She was very responsive to all requests. Our tour guides throughout our trip were great. They all had a very good knowledge of the history of the area we were seeing and spoke very good English. Thong on our northern Vietnam portion of the trip went above and beyond what we expected, and he always had a wonderful smile on his face. Tommy on the central Vietnam portion of our trip and... Read more

Kelly arranged a wonderful trip for us. She was extremely helpful in making sure everything was perfect. She was very responsive to all requests. Our tour guides throughout our trip were great. They all had a very good knowledge of the history of the area we were seeing and spoke very good English. Thong on our northern Vietnam portion of the trip went above and beyond what we expected, and he always had a wonderful smile on his face. Tommy on the central Vietnam portion of our trip and Vuong on our southern Vietnam portion of our trip were also very good. Savy in Cambodia made sure we saw everything in a way that was comfortable for my older husband with some mobility problems and encouraged me to visit some to the areas impossible for my husband to manage while he remained him. He was always waiting for us when we came down from our hotel room no matter how early we were. The drivers were also very good throughout the trip. In central Vietnam our driver always had ice cold water waiting for us when we returned to the van and in Cambodia they had ice cold water and ice cold towels every time we returned to the van. The trip was everything we expected and more.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Apr 02, 2024
Dear Sonya, Hope you have a great day. Thank you very much for your positive feedback about your trip in Vietnam and Cambodia arranged by us. We are thrilled to hear that your experience was wonderful. We take pride in providing excellent service and ensuring that our guests have memorable experiences. It's fantastic to know that your tour guides throughout the trip were great and had a good knowledge of the history of the areas you visited. We're also glad to hear that the drivers were... Read more

Dear Sonya,

Hope you have a great day.

Thank you very much for your positive feedback about your trip in Vietnam and Cambodia arranged by us. We are thrilled to hear that your experience was wonderful. We take pride in providing excellent service and ensuring that our guests have memorable experiences.

It's fantastic to know that your tour guides throughout the trip were great and had a good knowledge of the history of the areas you visited.

We're also glad to hear that the drivers were attentive and provided excellent service, ensuring you had ice-cold water,especially with ice cold towels in Cambodia.

Thank you once again for choosing us for your trip, and we look forward to welcoming you back for more adventures in the future.

Best regards,
Kelly

Alex was extremely responsive and came up wit...
Greece | Mar 21 - Mar 30, 2024

E
Eric H.
United Kingdom | Reviewed on Mar 31, 2024
Alex was extremely responsive and came up with solutions to cancellations that occurred with our initial plan. Great job! Read more

Alex was extremely responsive and came up with solutions to cancellations that occurred with our initial plan. Great job!

Hotel Reviews
Kastro Suites Santorini
Santorini

So.. the location of the hotel was very good but there were some issues. You are on the cliff looking over the crater and coast and a short walk down the hill to the Fila city center but the hotel desperately needs a makeover. The rooms were stuck in the 1970s in terms of fixtures and bed accompaniments. The bedspread seemed dirty and thin, the old shower head kept falling, the bathroom door knob almost fell off, and the closet dresser was missing handles. There were other issues as well such as the hot water tank capacity. Our room had a small hot water tank under the bathroom sink that seemed to only be able to hold five minutes of hot water capacity. Our master bed which was really the size of a full sized bed was extremely hard because it had no cushion and padding. Again, great potential but there are nicer hotels in the immediate area that are more updated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cyano Suites
Naxos

I wish I could add another star. The room was beautiful and perfectly located. There was nothing like watching the sunset from our room over Apollo’s gate and be within a five minute walk from all the restaurants and shops. The hotel has been in the same family for generations and they are always there to meet your every need. The owner’s wife and grandmother still make every Greek breakfast dish by hand which were all phenomenal. A must stay!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NLH Monastiraki
Athens

Absolutely gorgeous and so conveniently located to all the historical sites.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Car Rental Pick-up and Drop-off
Greece

This was shady.. a couple of dudes picked me up in a car on the side of the street and were smoking heavily and arguing with eachother. When I dropped the car off in the giant parking lot where they instructed me to go they refused to come to the location and meet me and merely told me to “leave the keys in the car”…. This made me extremely uncomfortable as this made me financially vulnerable. Needless to say I took a ton of pics….

Quality of Experience
Guides, Drivers and Staff
Transport
Santorini Highlights with Wine
Santorini Highlights with Wine
Greece

This tour was the highlight of our entire Greek vacation. The guide was so knowledgeable, experienced, and passionate and he took the extra time to make sure we truly understood all aspects of the Greek history, culture, and even wine making. He took time out of his off time to help construct a self- tour for us the day after the tour and even offered to come along and help us no charge if he wasn’t busy. Amazing service.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Naxos Food & Culture Tour
Private Naxos Food & Culture Tour
Naxos

Our guide was amazing and extremely knowledgeable about Naxos. Although we couldn’t do the olive press because they were not ready, the guide quickly flexed for a visit to the oldest pottery shop on Naxos where we got a first hand demonstration on how they made their products for centuries. Dry, very cool. Although it was characterized as a “food tour”, we only stopped at one restaurant. We did try multiple dishes and the food was amazing but it was more of a site and culture tour with a lunch in the middle than a “food tour”.

Quality of Experience
Food
The restaurant was amazing. Believe it or not, the best pizza I’ve ever had. Sorry Italy….
Guides, Drivers and Staff
Transport
Useful Information
Greece

Although this as a last minute tour it was very disorganized where the guide kept asking us what we were supposed to be doing… she was very knowledgeable and passionate but needed a better plan.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Athens City and Sea Bike Tour
Private Athens City and Sea Bike Tour
Athens

This was by far my daughter’s favorite experience in Athens. A great time. The electric bikes absolutely make a difference on the hills!

Quality of Experience
Guides, Drivers and Staff
Transport
Acropolis & Athens Mythology Tour
Acropolis & Athens Mythology Tour
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alec Bean

Our guides were wonderful. Charming, informat...
Vietnam | Mar 23 - Mar 30, 2024

rachel
rachel B.
France | Reviewed on Mar 31, 2024
Our guides were wonderful. Charming, informative and flexible. The whole team created an unforgettable experience. Read more

Our guides were wonderful. Charming, informative and flexible. The whole team created an unforgettable experience.

Hotel Review
Capella Cruise
Halong

Everything about this cruise was perfect. We could have stayed forever! The activities were fun and interesting, the size of bost justvright, not too crowded. The food was excellent. The staff friendly and helpful. Highly recommend.

Authenticity & Character
Location
Stunning scenery
Staff
Cleanliness & Comfort
Local specialist: Dat Nguyen
Dat
Dat Nguyen
Local specialist in Hanoi | Replied on Apr 03, 2024

Dear Rachel,
Hello again from Vietnam. Thank you so much for your kind words about our guides! We take great pride in our team's expertise and passion, and we're thrilled they helped create such a memorable experience for you. We're glad you enjoyed your time with us!
We'd love to welcome you back again someday!

Thank you again and wish you all the best!
Dat & Ha

Superb holidays
Costa Rica | Mar 2 - Mar 23, 2024

Milan
Milan Š.
Czechia | Reviewed on Mar 30, 2024
We have spent 3 weeks in total in Costa Rica together with my wife - travelling and exploring and thanks to Olman we have made itinerary in accordance with our wishes and we have enjoyed a lot.
We have been recommended to visit several different places across the country (Tortuguero, Puerto Viejo de Talamanca, Arenal/La Fortuna, Rincón de la Vieja, Sámara, Monteverde, Manuel Antonio) together with some activities at each location and everything went very well.
No issues at all with car...
Read more

We have spent 3 weeks in total in Costa Rica together with my wife - travelling and exploring and thanks to Olman we have made itinerary in accordance with our wishes and we have enjoyed a lot.
We have been recommended to visit several different places across the country (Tortuguero, Puerto Viejo de Talamanca, Arenal/La Fortuna, Rincón de la Vieja, Sámara, Monteverde, Manuel Antonio) together with some activities at each location and everything went very well.
No issues at all with car rental, accommodation, pick-ups etc., everything was perfectly organized - and Olman or Graciela were always available for any help or fine-tuning.
Thanks for making great holidays for us.

Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica

We were surprised by heavy crowds in the park - especially at the entrance. It took us at least 30 minutes to get through the gates and if we would not have a guide with us who knew what to do, we would spent there 1 hour easily. One of the reasons is that park rangers are checking backpacks and confiscating prohibited items (food, single used bottles, knifes, plastic, etc.). Park itself is great and despite of the people crowds, we could spot a lot of animals, which was the main purpose of our visit. Our guide was making pictures and videos through his telescope and he was sharing these pictures with the rest of the group. He was also able to spot animals which we wouldn't have chance to see - so I very recommend to have local guide there. There is one official place (in the big cage) where you can buy some meal and drinks, but everything has to be consumed inside of the cage. Unfortunately they are not very organized there and there is long queue to the cashier. Fortunately there are several spots in the park with drinkable water from the tap. There is also nice beach in the park, so it's possible to bring swimming suit and spend some time there.

Quality of Experience
Guides, Drivers and Staff
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde

We like Monteverde a lot - it was not so hot in comparison with other locations, however mist and rain can occur at any time. Night Tour was a little bit overcrowded, but we had a great young guide who was able to keep distance from other groups by selecting different trails and was able to make this tour very pleasant. He could spot animals we would not be able to spot at all and he was also making pictures for us using his telescope - so overall great experience.

Quality of Experience
Guides, Drivers and Staff
San Jose - Tortuguero
San Jose - Tortuguero
Costa Rica

It was a transportation from point A to point B with the lunch on the way, but due to very good guides (Lars in bus and Freddy on the boat) we have learned a lot about the country and nature and they have made the trip very interesting. Without them this would be a bit boring.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Peñas Blancas River Floating Safari Adventure by Raft
Peñas Blancas River Floating Safari Adventure by Raft
Arenal/La Fortuna

It was interesting experience, but due to rainy weather we didn't enjoy it as much as we could in case of good weather - but as our guide said - this is a rain forest and rain is good for nature :-) Because of weather, I also think we have not seen so many animals as we could see under different weather conditions. At the end of the tour there is half an hour session about the chocolate production with chocolate tasting. Since we have been visiting chocolate plantation already with really dedicated guided tour including tasting, this half an hour could not compete with proper chocolate tour, which we highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
El Silencio Volcano Hike
El Silencio Volcano Hike
Arenal/La Fortuna

We have enjoyed the hike, unfortunately weather was not really on our side, so we could not see the Volcano peak for our entire stay in La Fortuna. Nevertheless we have enjoyed it a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy the Beauty of Tortuguero National Park
Enjoy the Beauty of Tortuguero National Park
Tortuguero

We love wildlife and Tortuguero is full of animals. Our guide was also great and could spot animals which we would hardly spot by ourselves.

Food
Guides, Drivers and Staff
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Apr 01, 2024

Hello Milan,

Thanks for your review.
I am so happy to know you had a great time exploring the tropics with your wife!

Let's hope this won't be the last time you visit us.

Pura Vida,
Olman

7 days girls road trip perfectly scheduled to experience the highlights of Morocco!
Morocco | Mar 10 - Mar 16, 2024

Larissa
Larissa V.
Greece | Reviewed on Mar 30, 2024
Kimkim as a platform first of all was a revelation as you can plan your trips all over with selected local specialists all over the world specifically planned for you and your friends and feeling extra safe! Especially if you don't like group vacations but you want to visit a country that you don't have local contacts.
Having selected to start and end our trip in Marrakesh in between we planed a tour including Boumalne Dades via Ouarzazate with a guided walk at the mountains, Merzouga...
Read more

Kimkim as a platform first of all was a revelation as you can plan your trips all over with selected local specialists all over the world specifically planned for you and your friends and feeling extra safe! Especially if you don't like group vacations but you want to visit a country that you don't have local contacts.
Having selected to start and end our trip in Marrakesh in between we planed a tour including Boumalne Dades via Ouarzazate with a guided walk at the mountains, Merzouga desert including a camel trek to the camp, Fes, Chefchaouen the amazing blue city and Rabat.
The whole tour was made by a private van and our driver Said was discrete, professional, always on time and very helpful with anything we needed. Both guides suggested to us for a small introduction to Fes and Rabat were very helpful and informative.
Nawfal proposed to us several option before we chose the one that suited us and everything rolled smoothly so no further help was needed during the trip! We also had all the tips and informations needed for all the locations.
Both highly recommended! Nawfal and Orion Trek Voyages and the platform!
Will definitely recommend it and use it again.

Hotel Review
Hôtel New Mars Dades
Boumalne Dades

So helpful and kind staff! Excellent food made with extra care!

Staff
Cleanliness & Comfort
Activity Reviews
Afternoon Guided Tour in Rabat
Afternoon Guided Tour in Rabat
Morocco
Guides, Drivers and Staff
Transport
Camel trek to your camp
Camel trek to your camp
Merzouga
Guides, Drivers and Staff
Transport
Transfer from Rabat to Marrakech
Morocco
Guides, Drivers and Staff
Transport
Guided Tour in Fes
Guided Tour in Fes
Fes
Guides, Drivers and Staff
Transport
Merzouga to Fes via Rissani, Midelt, & the Atlas Mountains
Merzouga to Fes via Rissani, Midelt, & the Atlas Mountains
Morocco
Guides, Drivers and Staff
Transport
Boumalne Dades to Merzouga Sunset Camel Ride via Tinerhir & Rissani
Boumalne Dades to Merzouga Sunset Camel Ride via Tinerhir & Rissani
Morocco
Guides, Drivers and Staff
Transport
Marrakech to  Boumalne Dades via Ouarzazate
Marrakech to Boumalne Dades via Ouarzazate
Morocco
Guides, Drivers and Staff
Transport
Local specialist: Nawfal SERHIR
Nawfal
Nawfal SERHIR
Local specialist in Agadir | Replied on Apr 04, 2024

Hello Larissa,

Thank you for sharing your experience with Kimkim and Orion Trek Voyages! I am glad to hear that you had an amazing trip through Morocco with a well-planned itinerary and excellent support from your local specialists. I'm glad to hear that everything went smoothly and that you felt safe and comfortable throughout your journey. It's great to know that we were able to provided you with such exceptional service and experience. We appreciate your recommendation and look forward to helping you plan your next adventure!

Best,

Egypt trip with my granddaughter.
Egypt | Mar 9 - Mar 22, 2024

Rogene
Rogene G.
Killingworth, CT | Reviewed on Mar 30, 2024
I've had a bit of time to think about the Egypt trip and I do have a few comments. First of all, providing the WiFi unit was an enormous plus for us. It was often stronger than the hotels where we were staying. Secondly, the greeters at the various airports were very helpful and professional. The drivers were all amazing and skilled at maneuvering the triffic in the cities and in the countryside! Our guides in Cairo and from Aswan to Luxor were both excellent and knowledgeable. Heragy... Read more

I've had a bit of time to think about the Egypt trip and I do have a few comments. First of all, providing the WiFi unit was an enormous plus for us. It was often stronger than the hotels where we were staying. Secondly, the greeters at the various airports were very helpful and professional. The drivers were all amazing and skilled at maneuvering the triffic in the cities and in the countryside! Our guides in Cairo and from Aswan to Luxor were both excellent and knowledgeable. Heragy was especially good at being helpful and at interacting with my 12 year old granddaughter, Ginger. I highly commend them both. Also, Ginger was given a lovely silver necklace with her name in hieroglyphs. Very thoughtful. The content of the tours is something I regret not being more involved with. I absolutely love the ancient monuments and Ginger had been studying the mythology and heiroglyphs of Egypt. All were presented to us very professionally. On my previous trip to Cairo and Luxor, however, we were taken to several very interesting mosques and Coptic sites and to several places that were culturally interesting - a carpet factory, papyrus demonstration to name a couple. I regret that some of these were not on the schedule to relieve the visits to ancient sites.
One item that really caught me by surprise was the amount of tipping necessary for the plethora of people involved in the trip. Some realistic guidellines of who and how much would have been VERY helpful before we arrived. I did not bring sufficient US $$ to even begin to cover the necessary tips. ATM's were available but I had to make numerous withdrawals to cover expenses. Also, perhaps I should have known that there would be at least 3-4. people requiring tips on each journey (airport greeter, driver, guide, porter etc....)
Another downside, the days in Huarghada were difficult. The choice of hotel was not provided to me so I had no idea where we were going once our dirver arrived in the area. I naturally expected to have a nice hotel on the Red Sea with the beach an easy view and walk. Not only was the waterslide resort (that we called Disneyland) not AT ALL what I would have chosen, but the assigned guide, who tried to be helpful, really did not have enough English to be working with us. He was about an hour late meeting us with the driver and assistant at the hotel, but just trying to plan the days was very iffy. Except for the bit of snorkeling that Ginger was able to do, the rest was unexpectly difficult. He did indeed try to provide us with good service, but had it not been for his use of a translation app with Whatsapp, we would have had a very difficult time indeed. On the last day our check-out time was noon and the plane departure was 7PM and there was apparently no pre-planning for the intervening hours. As it turned out, Mohamud made a good plan for us and the time was interesting.
I've never made such a lengthly reiview of a trip so I hope this might help you with other customers. I have previously used KimKim for granddaughter trips to Greece and to Paris and these were exceptionally delightful.

Activity Reviews
Aswan high dam
Aswan high dam
Aswan

Very interesting site.

The unfinished Obelisk and Philae Temple visit
The unfinished Obelisk and Philae Temple visit
Egypt

Don't miss it.

Egyptian Museum
Egyptian Museum
Cairo

Surprised that our guide needed to stand in line for tickets.

The National Museum of Egyptian Civilization
The National Museum of Egyptian Civilization
Cairo

Don't miss it.

Snorkelling/Diving trip
Snorkelling/Diving trip
Hurghada
Lunch at 9 Pyramids Lounge
Lunch at 9 Pyramids Lounge
Cairo

Nice lady making bread

Disembarkation Day
Disembarkation Day
Egypt

The ship was very comfortable and the staff extremely courteous. There were very few passengers and yet every detail was carried out with perfection, from the dining experience to the several onboard activities.

Food
Guides, Drivers and Staff
Visit to Khan Al Khalili
Visit to Khan Al Khalili
Cairo
Sakkara - Memphis
Sakkara - Memphis
Cairo
Giza Pyramids and the Sphinx
Giza Pyramids and the Sphinx
Egypt

Camel ride was good but expensive. Nice lunch at the 9 Pyramid lunch place.

Food
Loved the lady making the delightful bread at the lunch place.
Meet and Greet + Transport to Hotel
Meet and Greet + Transport to Hotel
Cairo Int. Airport (CAI)

The greeter was excellent. I was not prepared with Visas for Egypt and he handled this with good grace.

Quality of Experience
We did see a lot of wonderful ancient sites, would have liked to have had some exposure to Coptic and Moslem sites.
Guides, Drivers and Staff
Drivers, especially, amazed me. Very tricky driving!
Transport
Local specialist: Amr Ali

Solo travel to Bangkok, Chiang Mai and Phuket
Thailand | Mar 23 - Mar 29, 2024

Lauren
Lauren H.
| Reviewed on Mar 30, 2024
Tina and all of my guides in Bangkok, Chiang Mai and Phuket were AMAZING! Nothing was too much for them and considering this was my first solo travelling experience, I felt so safe and cared for which was really important for me. Everyone was so informative and if I ever asked any questions they would be answered straight away with no issues so it really put my mind at rest. Thank you so much! Read more

Tina and all of my guides in Bangkok, Chiang Mai and Phuket were AMAZING! Nothing was too much for them and considering this was my first solo travelling experience, I felt so safe and cared for which was really important for me. Everyone was so informative and if I ever asked any questions they would be answered straight away with no issues so it really put my mind at rest. Thank you so much!

Hotel Reviews
The Charm Resort Phuket
Authenticity & Character
Location
Staff
Cleanliness & Comfort
De Charme Hotel
Amphoe Muang, Si Phum, Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Quarter Hua Lamphong by UHG
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Enjoy Food Tasting in Chinatown!
Enjoy Food Tasting in Chinatown!
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Bangkok!
Welcome to Bangkok!
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Temple and Hill tribes in Chiang Mai
Temple and Hill tribes in Chiang Mai
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome and Temple Treasures of Chiang Mai
Welcome and Temple Treasures of Chiang Mai
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Bangkok by local transfers and walking tour
Exploring Bangkok by local transfers and walking tour
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary in Chiang Mai-Half Day
Elephant Jungle Sanctuary in Chiang Mai-Half Day
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Mar 31, 2024

Hi Lauren,
Thank you so much for the feedback and I'm happy that you had a good time here in Thailand.
I appreciate this precious review.
Hope to see you again!
Best,
Tina

Exceptional Journey Through Morocco with Mouad: Beyond the Extra Mile
Morocco | Mar 23 - Mar 27, 2024

Lucas
Lucas H.
Italy | Reviewed on Mar 30, 2024
From the moment we embarked on our Moroccan adventure, Mouad stood out as an exceptional tour guide whose dedication and passion for his country truly enhanced our travel experience. Despite the logistical challenges that traveling in a foreign country can present, Mouad ensured that every aspect of our trip was seamless, worry-free, and filled with memorable experiences that we'll treasure forever. What really set Mouad apart was his willingness to go above and beyond for his guests. A... Read more

From the moment we embarked on our Moroccan adventure, Mouad stood out as an exceptional tour guide whose dedication and passion for his country truly enhanced our travel experience. Despite the logistical challenges that traveling in a foreign country can present, Mouad ensured that every aspect of our trip was seamless, worry-free, and filled with memorable experiences that we'll treasure forever.

What really set Mouad apart was his willingness to go above and beyond for his guests. A perfect example of his exceptional service was when he came to pick us up from a distant ferry terminal in Tangier MED, a gesture not included in our initial travel plan. This act of kindness and flexibility was a testament to his commitment to providing the best possible experience for us. It saved us from potential stress and confusion, allowing us to start our journey in Morocco on a high note.

Throughout our trip, Mouad was not only a guide but also a helpful and considerate companion. He shared insightful stories that enriched our understanding of Moroccan culture, history, and its people. His recommendations for places to visit, and shop were spot on, ensuring that we experienced the authentic essence of Morocco.

Our trip to Morocco was smooth, enjoyable, and full of discovery, thanks to Mouad's meticulous planning and thoughtful guidance. For anyone looking to explore Morocco, having Mouad as your guide will guarantee an unforgettable journey filled with the warmth and hospitality that Morocco is known for.

We cannot thank Mouad enough for making our trip to Morocco such a delightful and hassle-free experience. His professionalism, kindness, and genuine care for his guests are what make him stand out as a truly exceptional tour guide.

Hotel Review
Dar Laman
Chefchaouen

Our stay at Dar Laman in Chefchaouen was unforgettable, thanks to its exceptional staff, prime location, and the stunning rooftop view. Every staff member was incredibly welcoming, offering personalized recommendations that enriched our visit. Situated perfectly for exploring Chefchaouen’s vibrant streets and historical sites, Dar Laman served as a peaceful haven amidst the city’s buzz. The rooftop was the jewel of our stay, offering panoramic views of the city against the backdrop of mountains. It was the ideal spot for relaxing and soaking in the beauty of Chefchaouen. Dar Laman is more than a Riad; it’s a heartwarming introduction to Moroccan hospitality and the magic of Chefchaouen.

Authenticity & Character
you feel like you are at home
Location
walking distance from must-see locations in the city.
Staff
personalized recommendations of restaurants, landmarks and great mood overall
Cleanliness & Comfort
The room was impeccably clean and the bed so comfortable, it felt like sleeping on a cloud, making our stay exceptionally pleasant.
Activity Reviews
Fes: Exploring the Imperial City
Fes: Exploring the Imperial City
Fes
Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Private Sightseeing Tour in Rabat
Half-Day Private Sightseeing Tour in Rabat
Rabat

Our guided tour of Rabat was an extraordinary journey through history, culture, and beauty, showcasing the best of Morocco’s capital. From the outset, our knowledgeable guide led us with enthusiasm, diving deep into the stories and significance behind each site we visited. Wandering through the Kasbah of the Udayas, we were captivated by the blue and white painted walls, feeling as though we had stepped into a living postcard. The views of the Atlantic Ocean from this historic fortress were simply breathtaking, offering a serene moment amidst our day of exploration. We also visited the Hassan Tower, whose towering presence and intricate details were just hipnotizing. As we explored the nearby Mausoleum of Mohammed V, the respect and admiration for Morocco’s history were palpable, with the stunning architecture leaving us in awe.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Mar 30, 2024
Hello Lucas,
Thank you for your kind words! We're delighted to hear that Mouad made your trip through Morocco memorable by showcasing unique areas and connecting you with the wonderful people of our country. Mouad always strives to ensure our clients have a comfortable and enjoyable experience. It's fantastic to know that your journey not only provided great memories but also we are so thrilled that Mouad added extra exceptional service when he went to pick us up from a distant ferry terminal...
Read more

Hello Lucas,
Thank you for your kind words! We're delighted to hear that Mouad made your trip through Morocco memorable by showcasing unique areas and connecting you with the wonderful people of our country. Mouad always strives to ensure our clients have a comfortable and enjoyable experience. It's fantastic to know that your journey not only provided great memories but also we are so thrilled that Mouad added extra exceptional service when he went to pick us up from a distant ferry terminal in Tangier MED to let you start your Morocco journey on a high note.Mouad will be so happy to hear all your wonderful words.

Thanks once more for selecting us for your Moroccan adventure! We genuinely hope that the memories created during your journey stay etched in your heart for years to come.

Warm regards,
Hassan

Great trip planning, fantastic tour guide
Patagonia | Mar 10 - Mar 23, 2024

Yuping
Yuping X.
Lansdale, PA | Reviewed on Mar 30, 2024

Perito Moreno Glacier Mini-trekking And Hike to the Base of Paine Massif were really amazing. Guide Mauricio Carrasco was fantastic: Knowledgeable, helpful/care, Definitely one of the best at tour guide ever had. Everyone was very impressed and pleased.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 03, 2024

Yuping, it was a pleasure meeting you in Patagonia and sharing such beautiful scenery!! I am glad that the weather was on your side those days. I have sent your comments to Mauricio who is very appreciative and I hope one day you may come back to see more of Chile (Easter Island, Atacama Desert, Wine Country).
All the best to you,
Lorena

It was a wonderful trip and suited us perfect...
Costa Rica | Mar 23 - Mar 29, 2024

C
caroline p.
United Kingdom | Reviewed on Mar 30, 2024
It was a wonderful trip and suited us perfectly. Just one negative was on arrival at the airport of Tortugero no one was there to pick us up. The air officer phoned the hotel, they sent someone over, but on arrival they said they had no booking for us. After I gave them the confirmation number they found the booking. There was no apology, which was disappointing. Although the rest of the stay was fabulous and couldn't fault the hotel.
La Fortuna was excellent, the guided tours were...
Read more

It was a wonderful trip and suited us perfectly. Just one negative was on arrival at the airport of Tortugero no one was there to pick us up. The air officer phoned the hotel, they sent someone over, but on arrival they said they had no booking for us. After I gave them the confirmation number they found the booking. There was no apology, which was disappointing. Although the rest of the stay was fabulous and couldn't fault the hotel.
La Fortuna was excellent, the guided tours were informative, well paced and we would highly recommend them. Thank you gor a brilliant holiday.

Hotel Reviews
Paradise Hot Springs Thermal Water Resort
La Fortuna

Loved the hot springs

Authenticity & Character
Location
Staff
Service was slow
Cleanliness & Comfort
Tortuga Lodge & Gardens
Tortuguero

A stunning hotel with excellent good, service and tours.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Inn San José by Radisson
San José

Comfy beds and good breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Arenal Hanging Bridges Walk
Private Arenal Hanging Bridges Walk
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Private Arenal Volcano & La Fortuna Waterfall Hike with Lunch
Private Arenal Volcano & La Fortuna Waterfall Hike with Lunch
Arenal/La Fortuna

Outstanding guide, swimming in waterfall was great

Quality of Experience
Food
Guides, Drivers and Staff
Guide was interesting and informative
Transport
Tortuguero Canal Boat Tour
Tortuguero Canal Boat Tour
Tortuguero
Quality of Experience
Guides, Drivers and Staff
Very knowledge guide
Transport
Night Hike
Night Hike
Tortuguero

Informative guide and well paced

Quality of Experience
Guides, Drivers and Staff
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Apr 02, 2024

Hi Caroline,

Thank you for sharing the photos! It is great to see you had a great adventure with your son! We have great partners in Costa Rica that offer amazing guided activities, and we are glad you got to experience them! ☀️

I remember planning your mother/son adventure back in January, and it's great to see everything turned out as planned. Minus the one transfer in Tortuguero that didn't arrive on time, but I trust it didn't take away from your adventure! :)

I hope to see you again on another kimkim trip!

Be well,
Adam

Nick
Galapagos Islands | Mar 21 - Mar 29, 2024

B
Brica W.
Mequon, WI | Reviewed on Mar 30, 2024
Nick made the entire trip, so incredible and completely stress-free. Wherever we went, there was someone to meet us and show us where to go or take us there personally. I absolutely love this company because they allow you to cater your trip to whatever you want it to be, you can choose what type of hotel, what type of trip you want to make it. Also, we have a daughter that has celiac disease, and no matter where we went, they knew that she had to be gluten-free. Nick was always available... Read more

Nick made the entire trip, so incredible and completely stress-free. Wherever we went, there was someone to meet us and show us where to go or take us there personally. I absolutely love this company because they allow you to cater your trip to whatever you want it to be, you can choose what type of hotel, what type of trip you want to make it. Also, we have a daughter that has celiac disease, and no matter where we went, they knew that she had to be gluten-free. Nick was always available throughout our trip for us to ask any questions and he quickly responded and I have had the same experience using this company in other countries, and it makes such a difference in making travel stress-free. I highly highly highly recommend.

Hotel Reviews
Wyndham Quito Airport
Quito

It is literally across the street from the airport. The staff is beyond five star. The restaurant had great food options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albemarle
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Galapagos Hotel
Puerto Ayora

Very friendly staff, great location and clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Quito Hotel
Quito

we loved this hotel, because each room had such a special theme. Our kids room was almost like being in a museum.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Kayaking Adventure  in Tortuga Bay
Private Kayaking Adventure in Tortuga Bay
Puerto Ayora

The beach will take your breath away. The walk to get there is worth it but just know that it feels like a very long way in the heat and humidity.

Quality of Experience
Guides, Drivers and Staff
Transport
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands

this was an unbelievable experience, even though it rained at the beginning. It was our first snorkeling experience in the Galapagos, and it did not disappoint. We saw blue, footed, boobies, penguins, octopus, sea lions, swam beneath us, we saw sea cucumbers the list goes on and on.

Quality of Experience
Guides, Drivers and Staff
Transport
Hotsprings in Termas de Papallacta
Hotsprings in Termas de Papallacta
Ecuador

Do not miss! It is so beautiful and serene. A completely different world of relaxation.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Adventure to Teleferico Cablecar
Morning Adventure to Teleferico Cablecar
Quito

it was very cloudy, and our guide decided to offer us a trip to a very beautiful church, and then we did use the Teleferico even though it was still very cloudy. I recommend going no matter what the weather is because it is such an incredible experience, even if you cannot see the other mountains/volcanoes.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Nicolas Cadena
Nicolas
Nicolas Cadena
Local specialist in Ecuador | Replied on Mar 30, 2024
Dear Brica, We appreciate your lovely feedback regarding your trip, it was such a pleasure to help you and your family have an out of this world vacation. I loved seeing the picture of all of your experiences, and the curious animals in the Galapagos, I cannot truly tell you fun it was to have you here. Meeting the family was wonderful, and it surely was a great start for this trip, you will surely be like family to us! We can’t thank you enough for visiting these enchanted islands and... Read more

Dear Brica,

We appreciate your lovely feedback regarding your trip, it was such a pleasure to help you and your family have an out of this world vacation.

I loved seeing the picture of all of your experiences, and the curious animals in the Galapagos, I cannot truly tell you fun it was to have you here.

Meeting the family was wonderful, and it surely was a great start for this trip, you will surely be like family to us! We can’t thank you enough for visiting these enchanted islands and your kind words.

We would love to have you in South America in the near future and create an equally as unforgettable experience :)

Yours,
Nick

We used KimKim to help us plan a second trip,...
Costa Rica | Mar 15 - Mar 23, 2024

M
Marcy B.
Boise, ID | Reviewed on Mar 29, 2024
We used KimKim to help us plan a second trip, first one was to England/Scotland. This trip was to Costa Rica and everything was great. We started with a local specialist but part way through Jessica seemed to take over. She was very responsive and helped with finalizing things, answering questions etc. We first went to La Fortuna/Arenal. We stayed at Tifikara Boutique Hotel and it was LOVELY! The small hotel setting was so beautiful and the staff was so warm and accommodating. My husband had... Read more

We used KimKim to help us plan a second trip, first one was to England/Scotland. This trip was to Costa Rica and everything was great. We started with a local specialist but part way through Jessica seemed to take over. She was very responsive and helped with finalizing things, answering questions etc. We first went to La Fortuna/Arenal. We stayed at Tifikara Boutique Hotel and it was LOVELY! The small hotel setting was so beautiful and the staff was so warm and accommodating. My husband had a passport issue (when he exchanged $ at the airport the person did not return it and he did not realized until we checked in). The staff was so kind and really did all they could to help him. While in La Fortuna we went to Tabacon Hotsprings (very lovely), did the ziplining/Hanging bridge tour at Sky Adventures which was fabulous. We did canyoning in the Lost Canyon with Desafio Adventure Company (my girls LOVED this) and did a sloth tour which was fun and our guide/spotter found at least 7 of them! We had Costa Rica Rides for all our transfers (to/from airport and to Manuel Antonio and they were so friendly with clean, spacious vehicles. At Manuel Antonio we stayed at Shana by the Sea. It was lovely. Having a private path to one of the best beaches in that area (Biesanz beach) was amazing! Walking to the beach we could see spots, anteaters, toucans, parrots, monkeys etc. We did a Catamaran tour with Tucanes Tours and it was so fun and relaxing. We were able to snorkel and it was a fun 1/2 day. We toured Manuel Antonio National Park with a guide from Paddle 9. The guide was very passionate and tried to spot many animals, reptiles etc and educate us. It was great to stop and swim in the ocean before heading back because it was HOT and HUMID! All of the places we stayed were clean, comfortable and friendly. We had a great time and all of our hotel stays, events/transfers worked out perfectly. Thank you KimKim travel for making this trip fun, adventurous, relaxing and so much easier because we did not have to worry about logistics!

Hotel Reviews
Shana by the Beach Resort
Manuel Antonio

This is a nice hotel, looks big but does not feel big. Rooms are roomy and comfortable. Pool is very nice. Drinks are great. Staff is overall friendly. Breakfast is great, rest of the food is decent. Enjoyed our stay here. Property is steep but most of Manuel Antonio is! There is a nice private path on the hotel grounds to one of the best beaches, Biesanz Beach....I recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ti-fakara Boutique Hotel
La Fortuna

Beautiful spot, the staff is so friendly and helpful. The free evening frog/bug walk is so great! Food was delicious. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Apr 24, 2024

Hello Marcy!

7 sloths is an amazing number! 🦥

I am glad to hear that you and your family had lots of fun and that you could find in Costa Rica a place to relax, explore, and connect as a family.

We hope to be able to serve you in the future with more incredible adventures 🧭

Guides are superb!
Chile | Mar 19 - Mar 23, 2024

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Diane S.
Chicago, IL | Reviewed on Mar 29, 2024
Our guide in Valparaiso Chile, Lautaro, was very informed and helpful. We asked him to take us to an empanada place and the waiters and empanadas were the best. He and our guide in Santiago, Hernan, his father, gave us such valuable educated and experienced information besides the sites we visited. They so enriched our experience and knowledge of Chilean culture and history.
Our guide for the mountain trek, Sebastian, also enriched our experience and knowledge of the nature and eco system....
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Our guide in Valparaiso Chile, Lautaro, was very informed and helpful. We asked him to take us to an empanada place and the waiters and empanadas were the best. He and our guide in Santiago, Hernan, his father, gave us such valuable educated and experienced information besides the sites we visited. They so enriched our experience and knowledge of Chilean culture and history.
Our guide for the mountain trek, Sebastian, also enriched our experience and knowledge of the nature and eco system. His training as an eco tourist guide really gave us a depth of knowledge and appreciation. He was also very helpful with managing our group trek with our physical abilities. We appreciated his love and care with the delicious sandwich bag, which he made and the lovely little picnic at the end with native fruits. and wine to celebrate.

Hotel Reviews
Hotel Director Vitacura
Santiago, Vitacura, Región Metropolitana
Authenticity & Character
This was a new area as opposed to old Santiago. However, the restaurant was superb .
Location
We wished to be close to old Santiago, but realize it was probably a safer location and close to shops and parks.
Staff
Once the staff warmed up, they were very friendly and helpful. We enjoyed interacting with the waiters and a desk person.
Cleanliness & Comfort
Hotel Boutique Acontraluz
Valparaíso

Stunningly beautiful location and rooms, delicious breakfast and very helpful and friendly staff.

Authenticity & Character
beautiful old building and architecture
Location
In artistic neighborhood, close to art murals, restaurants, shops. Stunning View of Valparaiso from rooms.
Staff
very friendly, helpful
Cleanliness & Comfort
very clean and comforatable
Activity Reviews
Santiago City Tour - Private
Santiago City Tour - Private
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer from San Antonio Dock to Valparaíso
Transfer from San Antonio Dock to Valparaíso
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Apr 01, 2024
Hi Diane, It's lovely to hear from the majority of the group that they really enjoyed their 5-day trip in Valparaíso and Santiago 😊 I will definitely let all our guides know of your praises and how they helped make your journey a very fun, informative and cultural adventure! The observation of the hotel in Santiago is correct, we prefer to have our travelers stay in that area due to it being a safer area than downtown currently is. In any case, I'm glad you enjoyed the restaurant!
As I've...
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Hi Diane,

It's lovely to hear from the majority of the group that they really enjoyed their 5-day trip in Valparaíso and Santiago 😊 I will definitely let all our guides know of your praises and how they helped make your journey a very fun, informative and cultural adventure! The observation of the hotel in Santiago is correct, we prefer to have our travelers stay in that area due to it being a safer area than downtown currently is. In any case, I'm glad you enjoyed the restaurant!
As I've told the others, please don't hesitate to reach out if you decide to explore new destinations in Chile, I would be happy to help again!

All the best in your future travels,
Jesse

Tripof a lifetime to Australia
Australia | Feb 11 - Mar 1, 2024

A
Anne F.
Canada | Reviewed on Mar 29, 2024
We recently returned from a trip to Australia. I did a lot of research in anticipation, but at a certain point the logistics were becoming unmanageable so I reached out to Kim Kim. Paula our agent did a bang up job of translating our travel style and desired locations into two weeks of amazing sightseeing tours. Our accommodations were all solid picks and it was was a relief to have our flights and transfers all taken care of. It's hard to pick a highlight because each was special in its... Read more

We recently returned from a trip to Australia. I did a lot of research in anticipation, but at a certain point the logistics were becoming unmanageable so I reached out to Kim Kim. Paula our agent did a bang up job of translating our travel style and desired locations into two weeks of amazing sightseeing tours. Our accommodations were all solid picks and it was was a relief to have our flights and transfers all taken care of.

It's hard to pick a highlight because each was special in its own way. In Melbourne we explored back alleys on a foodie walking tour, the perimeter by bike, and the Great Ocean Road with a small group in a coach. Near Adelaide we spotted all sorts of wildlife with a 2-day trip to Kangaroo Island, getting amazingly close to koalas, seals, and birds of all kinds. In Cairns our excursion to the Great Barrier Reef accommodated the various abilities of our family to dive and snorkel among the spectacular fish. While the Daintree are is still recovering from a devastating cyclone, we were still able to visit the ancient rainforest and encounter crocs and cassowaries.

Overall a rewarding experience - would recommend KimKim for any extended trip.

Hotel Reviews
Adabco Boutique Hotel
Adelaide

Our family of three stayed three nights at the Adabco. It's less of a "boutique" hotel than a small conference centre created out of a former boys boarding school. The rooms are on the small side and the decor a wee bit tired, though quite clean. On the other hand, each floor has a full kitchen and eating area, while the ground floor has several large meeting rooms. The staff was amazing, esp around early and late arrivals/departures. Location is just outside the main downtown area, but still withing walking distance of the Central Market food court, the Botanic Gardens, and shopping / dining.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bay Village Tropical Retreat & Apartments
Cairns, QLD

Our family of three stayed for five nights. We were upgraded to one of their apartment units, which really helped for our longer stay (and young adult daughter's privacy!). Somewhat modest, but well equipped and perfect for our needs - bonus was a small apartment complex pool, which helped on the hot humid summer days. Location was a couple of blocks from the waterfront boardwalk, just outside the main downtown area, and about a 15-minute walk to the harbour. Although we didn't take it, the bus route to the beaches north of the city runs right past it. Also a short walk to convenience stores and cafes. One bonus was the authentic Balinese restaurant on site, which produced a memorable rijstafel for us. Staff was lovely and accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Melbourne Southbank
Southbank

My family of three stayed five nights at this highrise hotel south of the river. Mercure is a reliable brand - the rooms were impeccable; the hotel coffee bar made breakfast simple adn easy. The location is handy to many great restaurants and the arts district. Just across the river you can catch several free CBD trams to get around the downtown.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon City Bike Trip
Afternoon City Bike Trip
Melbourne

We joined a group of ten to explore the perimeter of the CBD. As we made our way from the port to the Botanic Gardens, the sports complexes, the inner suburbs, and the State Library, among other sites, our enthusiastic guide stopped to give us bits of Australian and Melbourne history. We had two snack stops along the way. The tour went at a good pace for the varying abilities of the group and the intense heat of the February summer day. The bikes were n excellent condition and easy to ride. Our guide made sure we were all safe as we navigated traffic. A great way to explore beyond what you could reach on foot in the same amount of time.

Quality of Experience
Guides, Drivers and Staff
Transport
Daintree Rainforest Full Day Adventure by 4WD
Daintree Rainforest Full Day Adventure by 4WD
Australia

The regular Billy Tea Safari tour was edited somewhat owing to several roads having been washed out during a cyclone in December. Nevertheless, we explored quite a bit and got a full sense of the rainforest and its inhabitants. Our guide was a local who was passionate and very knowledgeable about nature. On the long drive from our hotel in Cairns to the edge of the Daintree we learned a lot about the flora and fauna, as well as the impact of the cyclone on the area, its industries and residents. Among the various stops, we got a fabulous view from near the top of the mountain (after a vertigo-inducing set of switchbacks getting up there), a river boat crossing where we attempted spot crocs, a short walk along a riverside boardwalk to see ancient ferns and gushing waterfalls (and spiders!), and a chance meeting with a wild cassowary. We enjoyed delicious lunch at the Heritage Inn, where we also had a cool dip in a crocodile-free water hole. Later in the afternoon we got homemade ice cream at a small plantation that grows its own tropical fruit. The drive home featured lots of great Aussie rock tunes.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Outer Reef + 2 Certified Dives (all equipment included)
Full Day Outer Reef + 2 Certified Dives (all equipment included)
Australia

Two of our group scuba dives, the other one doesn't so we needed a trip that could accommodate everyone. Reef Magic turned out to be great for all of us. Their comfortable boat took us out to their private pontoon on the reef. At the reef, there was an area roped off for snorkelling. There was lots of equipment for everyone, so although many folks rushed to grab suits and snorkels, you could also take your time and not worry about missing out. They encouraged everyone to try it, even the non swimmers, whom they offered life jackets and pool floaties to help with buoyancy. They even supplied special suits to protect folks form jelly fish stings, common in February. For scuba newbies there was a Discover Scuba option, which was also a very safe way to get folks in the deeper water. For those not getting into the water there was a glass observation deck and even a "semi-submersible" little boat ride my daughter went on after scuba diving. My two scuba dives were well led; my husband's snorkel safari was also fun. While the dives weren't the most adventurous, they were a good length and we saw lots of amazing sea life. The staff included marine biologists who gave demonstrations and did a fun and informational fish feeding. Lunch was a very good buffet, again with lots of food for all. The staff on the boat were excellent at taking care of us and our safety and managing the needs of a huge crowd of folks. The only thing that sort of ruined our day were the really rude group of tourists who made us move our gear bags and then later stole our seats. Overall a great way to access the reef in a safe and enjoyable way.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kuranda Rainforest Railway & Cableway
Kuranda Rainforest Railway & Cableway
Australia

We had been expecting a ride on the famous Kuranda Scenic Railway, but the tracks had been washed out during a December cyclone, so the company had to readjust the tour. Instead, we were taken from our hotel by coach to a "Rainforestaion" about half way up the mountain, followed by another coach ride after lunch to the village of Kuranda at the top, then a gondola ride back down. We weren't expecting much (in fact we worried the whole thing was a Disney-fied version of Australia) , but the Rainforestation turned out to be a fun morning. We got to see several wild animals up close in the refuge section, including a cassowary, several friendly wallabies, koalas, snakes, Tasmanian devils, and two massive crocodiles - we were lucky to witness croc feeding time and learn a very healthy fear of these prehistoric beasts. We also got to learn about Aboriginal traditions, watch spear throwing and dancing demonstrations, and try our hand at boomerang throwing. We also learned about the rainforest in during a ride in an amphibious army "duck" vehicle. Lunch was a nice though unremarkable buffet. Kuranda village includes a main street and "village" of various artisan vendors, which we didn't spend much time in. There is also the original hippie Kuranda village, with lots of little kiosks built into the hillside at all angles, which was more fun to explore. We decided to spend our time taking a short hike though the forest before catching the gondola back to the bottom. The trail was well marked and easy to follow. For the gondola ride there is an app to download and listen to - we managed to mis-load it, so didn't get the full experience, though the view is spectacular no matter what. We did get off at the two stops on the way down to see and hear the incredible waterfalls. Once at the bottom we got a coach ride back to our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Dolphin Sanctuary Guided Kayaking
Dolphin Sanctuary Guided Kayaking
Adelaide

The tour started in the remote port area of Adelaide. Our kayaking guides made sure we were well sunscreened and hydrated before taking us out in double boats. We paddled around a calm area of the port, exploring mangroves and a couple of old shipwrecks lying the shallow water. We saw many birds, but it wasn't until we were almost back to shore that we spotted out dolphins - a whole little family coming through, right past us. It was a long wait, but worth the effort! This trip is suitable for people of all ages and abilities, even if you have never kayaked before.

Quality of Experience
Guides, Drivers and Staff
Transport
2D/1N Highlights of Kangaroo Is Cruise/Cruise(Shared Small Group Tour)
2D/1N Highlights of Kangaroo Is Cruise/Cruise(Shared Small Group Tour)
Australia

Our family of three started the tour from our hotel. Our bus driver was very punctual picking us up at 6.15 ahead of getting folks at the bus station. The 90 minute ride to the ferry docks was filled with lots of useful info about the countryside we were travelling through. The ferry itself was modern, with lots of comfortable seating, toilets, and even a bar to keep everyone happy for the 45-minute crossing. Once we got to Kangaroo Island, we lucked out and were the only ones on this small group trip, so we were able to get a bit of a private tour. Our mini-coach made several stops to do short walks both inland and at the sea shore, our guide pointing out wildlife along the way and talking about how the wildfires of 2020 had affected this island. Lunch was a fun picnic in a secluded riverside BBQ area. The highlight of the day was definitely the seal sanctuary, where a certified ranger brought us down to the beach where we could see the seals relatively close up, lounging in their natural habitat. On the way to our hotel, after visiting eucalyptus and honey farms, we stopped at a gin distillery (at our request), where we got to see a koala right above our heads. Our accommodation at the Mercure at American River was amazing - a very comfortable room in a serene and beautiful setting right on the water, where we could watch the sunrise and many birds, as well as go on short walks in the surrounding area. Dinner there was very good as well. Day Two we stopped at some more beautiful beaches, explored the incredible Remarkable Rocks formation, and saw the sea lion colony below the cliffs, plus enjoyed another picnic lunch. The dinner time ferry ride and long bus trip home got us back well after dark, but we ended up sleeping on the bus anyway after two long days of sunny sightseeing. Taking two days and a small coach to see the island was a great way to get around and see almost everything. Definitely recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Food & Culture Walk
Afternoon Food & Culture Walk
Melbourne

Why not kill two birds with one stone? You can join this Walk Melbourne Tours backstreet crawl to discover the many alleyways of Melbourne and have some great food at the same time! Our guide was a long time Melbourne resident eager to let us in on the secret spaces of her city. We learned about the origin of alleys and how they were planned as integral part of the original city - and have since morphed into nooks with lots of tiny but respectable cafes, boutiques, and lots of fascinating street art. We found a hidden art deco gem, a few converted industrial spaces, and stayed protected from the harsh afternoon sun. Our food adventure took us around the globe and through several small but satisfying courses, including of course Melbourne's famous coffee. Our group was small enough we bonded quite well and even hung out for drinks at the end. Even for those coming from big cities, it would have been tricky find our way through the maze of alleys on our own and to suss out the best places to stop. Very much worth doing!

Quality of Experience
Guides, Drivers and Staff
Full-Day Great Ocean Road Trip
Full-Day Great Ocean Road Trip
Melbourne

We joined a small coach tour with Oceania Tours for a long but rewarding day. Trying to cover the Great Ocean Road in one day is going to be a whirlwind no matter what, as well as a race to get ahead of the many full size coaches all going to the same stops at the same time. Luckily we had a nimble van driven by our amazing guide who was not only able to stay a step ahead, but also take us off the beaten path to where the larger coaches can't reach. We first wound past incredible views of the "surf" beaches, stopping to catch a glimpse of koalas in their tree habitats. We had lunch in Apollo Bay, with a short visit to put our toes in the ocean. We finished with a somewhat crowded stop at the Twelve Apostles rock formation and a short exploration of neighbouring formations, all the while getting lots of great stories about the unfortunate folks who had washed up on these inhospitable shores centuries ago. In between was my favourite part - a visit to the ancient rainforest of the Otway Ranges, one of the last original sites of untouched wilderness in Australia. We got a final bonus stop to view a huge flock of white cockatoos. Our guide was very knowledgeable about each area's natural and cultural history. She was very accommodating of the group's varying walking abilities. She also supplied an enjoyable Aussie soundtrack for the trip, which helped make the long drive back fun. Would recommend!

Quality of Experience
Food
Don't eat at the pub
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Mar 29, 2024

Wow, Anne!! What a fantastic review. THANK YOU SO MUCH! Your detailed review and feedback are very much appreciated. It truly enjoyed working with you and planning your family vacation. I loved all the pictures you sent me, too. If you ever plan on visiting another part of the South Pacific, you know who to call. Thank you again and keep in touch!
Cheers,
Paula

13 fabulous days in Vietnam
Vietnam | Mar 11 - Mar 23, 2024

P
Pamela W.
Leander, TX | Reviewed on Mar 29, 2024
Our 13 day experience starting in Ho Chi Minh City (Saigon), followed by a day trip to the Mekong Delta and Ben Tre, then on to Hoi An with an add on cruise to Ha Long Bay, and finally Hanoi was nothing short of amazing!!! The accommodations were all very upscale with friendly staff and great buffet breakfasts! Every tour was well planned and informative! All of the tour guides spoke excellent English and went out of their way to make our experiences meaningful and special! The drivers... Read more

Our 13 day experience starting in Ho Chi Minh City (Saigon), followed by a day trip to the Mekong Delta and Ben Tre, then on to Hoi An with an add on cruise to Ha Long Bay, and finally Hanoi was nothing short of amazing!!! The accommodations were all very upscale with friendly staff and great buffet breakfasts! Every tour was well planned and informative! All of the tour guides spoke excellent English and went out of their way to make our experiences meaningful and special! The drivers did not usually speak much if any English, but were well versed in how to navigate all types of traffic without any mishaps. Our contact at Kim Kim and the tour guides kept in constant contact with us so that we always knew the daily schedule. We had enough "free time" in each of the areas to explore the sights and sounds on our own. We can't say enough positive things about the entire adventure!! My youngest son and I will forever be grateful for this trip of a lifetime!!!

Hotel Reviews
Dragon Legend Cruise
Hon Gai

The cruise was awesome even though we did not have any sunny days aboard.

Authenticity & Character
The cruise ship was appointed apropos to its name.
Location
We travelled aboard the Dragon legend to quite beautiful locations.
Staff
Everyone waited on the people on board with 5 star service.
Cleanliness & Comfort
As might be expected, the rooms showed some wear and tear from the constant dampness. However, the beds were comfortable and the bathroom was nicely appointed.
La Sinfonía Majesty Hotel and Spa

Our stay here was lovely. Its location made walking to see local sights quite easy.

Authenticity & Character
The lobby, dining room and our private room were nicely appointed.
Location
We were able to walk to nearby sights with ease.
Staff
Every person on the staff was very attentive to our needs.
Cleanliness & Comfort
Our room and bathroom were spotless.
La Siesta Hoi An Resort & Spa
Hoi An

This resort was so outstanding that we did not want to leave!!

Authenticity & Character
There were multiple wings at this resort and each had its own unique vibe. The lobby was very beautiful and welcoming.
Location
The location made walking to various areas very feasible.
Staff
Wow! Every person at this resort was super friendly and we felt pampered every day.
Cleanliness & Comfort
The entire resort was super clean with lush surroundings.
Au Lac Charner Hotel

Great location in Saigon. Well appointed with friendly staff and great buffet breakfast.

Authenticity & Character
Beautiful lobby setting.
Location
Very close to many cultural sights.
Staff
Everyone was most helpful.
Cleanliness & Comfort
Room and bathroom were spotless.
Activity Reviews
Half Day Red River Delta Countryside Discovery (Morning or Afternoon session) on Jeep Car
Half Day Red River Delta Countryside Discovery (Morning or Afternoon session) on Jeep Car
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Our informative guide made this unusual trip in a Russian Army jeep an awesome experience.
Transport
Bicycle Tour of Rural Villages - Cultural Tour of Hanoi
Bicycle Tour of Rural Villages - Cultural Tour of Hanoi
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Our tour guide was very informative and made sure we were safe every step of the way. Our private lunch was awesome.
Transport
Further explore the Bay / On Dragon Legend Cruise
Further explore the Bay / On Dragon Legend Cruise
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Vietnam
Quality of Experience
Food
Every meal was super delicious.
Guides, Drivers and Staff
The tour guide for our trip was delightful and informative.
Transport
Hanoi street food on Vespa
Hanoi street food on Vespa
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Riding on the back of a Vespa at night to see the sights/sounds and taste many types of Vietnamese local foods with a local guide was super fun.
Transport
Hoi An Fishing Village - Ancient Town Walking with Street Food Tasting
Hoi An Fishing Village - Ancient Town Walking with Street Food Tasting
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
We were able to taste many types of Vietnamese local foods with our private guide.
Transport
HCM City - Cai Be - Can Tho
HCM City - Cai Be - Can Tho
Can Tho
Quality of Experience
Food
Guides, Drivers and Staff
Once again, Ai Van (Vivian), our guide, made this long day trip super enlightening and enjoyable!
Transport
 HCM City - Cu Chi tunnels
HCM City - Cu Chi tunnels
Ho Chi Minh City
Quality of Experience
Food
Guides, Drivers and Staff
Ai Van (Vivian), our guide, made the whole day fabulous!! She provides a wealth of background knowledge that allows you to be fully engaged in the history.
Transport
Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Apr 17, 2024

Hi Pamela,

Thanks a lot for yout kind words, I'm happy that you and Andrew enjoyed the trip with us! I will definitely share your feedback to our team, especially Vivian so that they know you appreciate their effort!

Look forward to welcoming you again soon!

Best wishes,
Minh

Michael was great at planning and helping us ...
Colombia | Mar 16 - Mar 28, 2024

F
filippo b.
Italy | Reviewed on Mar 29, 2024

Michael was great at planning and helping us during the entire trip. Such a good idea to have Kim Kim help us.

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 29, 2024

Hi Filippo,
Thank you so much for your kind words! It was truly a pleasure planning and assisting you with the trekking trip through Los Nevados National Park. I'm delighted to hear that you enjoyed the experience. If you ever decide to embark on another adventure here in Colombia, don't hesitate to reach out. Safe travels!
Best regards,
Michael & The Chaska Tours Team

Switzerland was the most beautiful country we...
Switzerland | Mar 10 - Mar 17, 2024

Dawn
Dawn R.
Missouri City, TX | Reviewed on Mar 29, 2024
Switzerland was the most beautiful country we’ve seen! It was simply breathtaking. Our local expert Clothilde worked with us to find the perfect hotel and excursions. She was always timely and courteous and we appreciated her knowledge.
The hotel was lovely and we liked the convenient location. We really enjoyed the complimentary breakfast each morning. It was always delicious and the staff were very nice and helpful. Only downsides were the street construction in front of the...
Read more

Switzerland was the most beautiful country we’ve seen! It was simply breathtaking. Our local expert Clothilde worked with us to find the perfect hotel and excursions. She was always timely and courteous and we appreciated her knowledge.
The hotel was lovely and we liked the convenient location. We really enjoyed the complimentary breakfast each morning. It was always delicious and the staff were very nice and helpful. Only downsides were the street construction in front of the hotel. At night it was quite loud when cars drove over the metal covers on the ground. They also seem to not have enough towels. Oddly we kept having to ask and they kept running out. Otherwise this hotel was perfect for us.
I cannot say enough about our guide Celio and his knowledge about all things Switzerland. He was funny, engaging and just a fantastic guide. We had no idea what we would be seeing and he showed us some little known spots that were just…. Awe inspiring. We could have sat there all day. We really enjoyed our time with him. The trips to Lucerne and the glacier are not to be missed!! I’m so glad we made the last minute change in plans. Big thanks to Clothilde and her local contacts for making it happen on such short notice! Also a shout out to our airport transportation. They were on time and courteous; the cars were spotless. Overall our vacation was just outstanding!

Hotel Review
Boutique Hotel Wellenberg
Zurich

We really enjoyed their location in the heart of things. It was an easy walk to everything. The room was big and lovely. We appreciated the hot showers. The complimentary breakfast was really good and the staff was so kind and helpful. The only downsides were the street construction in front of the hotel. Primarily the metal plates that cover the ground. It was really loud at night when cars drove over them. Also they seem to not have enough towels. We kept having to ask for them and they kept running out. The staff though was very courteous and helpful.

Authenticity & Character
I loved the history of this hotel
Location
Many good restaurants and shops within a 5 minute walk. Also close to the public transportation
Staff
Cleanliness & Comfort
Spotless- we enjoyed the convenience of the fridge and the hot showers
Activity Reviews
Lucerne Full-day trip
Lucerne Full-day trip
Zürich

We almost missed out on this beautiful city. We loved everything about our day. Celio recommended a restaurant and the food was outstanding. The transportation's museum was really fun and the lake cruise was not to be missed. It was probably our favorite part of the day!

Quality of Experience
Guides, Drivers and Staff
Transport
THE HEART OF THE BERNESE ALPS ! (Interlaken)
THE HEART OF THE BERNESE ALPS ! (Interlaken)
Switzerland

I just can’t say enough about how beautiful the countryside is. The knowledge of our guide Celio was everything .

Quality of Experience
Guides, Drivers and Staff
Transport
Titlis - Eternal Snow and Glacier (Shared Group Tour)
Titlis - Eternal Snow and Glacier (Shared Group Tour)
Switzerland

Although it was cloudy and we couldn’t see at the very top, The ice cave was very cool! We also loved the ride up and down the mountain. On the way down, it cleared up and made it all worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Rhine Falls & Stein am Rhein medieval village!
Rhine Falls & Stein am Rhein medieval village!
Switzerland

So beautiful and powerful

Quality of Experience
Guides, Drivers and Staff
Celio is the best!
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Mar 29, 2024

Hello Dawn,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners, especially the guide Celio .
It brings me great joy to hear that you had a fantastic experience exploring Switzerland! It was a pleasure to be planning this trip with and for you!
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde

Athens to Mykonos to Santorini to Athens.
Greece | Mar 22 - Mar 28, 2024

debra
debra p.
Perth Amboy, NJ | Reviewed on Mar 29, 2024
Thank You Ioannis K. for helping us with our time in Mykonos and Santorini.
My husband and I typically research and plan our trips. Island hopping in Greece off season provided some challenges so we were very happy KimKim showed up in my online searches. Our six transfers with Welcome Pickups couldn’t have been any smoother. The vehicles clean, the drivers curtious and prompt. Ferry rides , flights and top rated hotels all booked for us.
Due to high winds our flight to Santorini had been...
Read more

Thank You Ioannis K. for helping us with our time in Mykonos and Santorini.
My husband and I typically research and plan our trips. Island hopping in Greece off season provided some challenges so we were very happy KimKim showed up in my online searches. Our six transfers with Welcome Pickups couldn’t have been any smoother. The vehicles clean, the drivers curtious and prompt. Ferry rides , flights and top rated hotels all booked for us.
Due to high winds our flight to Santorini had been canceled and rescheduled for the same midday flight the following day. At my request Ioannis worked diligently getting us on an earlier flight.
KimKim provided us with a list of hikes and activities for our destinations that we could add to our itinerary.
Open communication via WhatsApp made us feel comfortable that Ioannis was always there to assist us on our journey.

Hotel Review
Harmony Hotel Mykonos
Mýkonos City

Harmony Boutique Hotel was a cute hotel located a short walk from the vibrant town. Hotel staff was curtious and accommodating to all our needs . The hotel very clean and updated. Breakfast Buffet was delightful and served in a small dining area with a lovely view of the harbor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist:

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