Kimkim Trip Reviews

4.8
Based on 20,192 ratings
Read 20,192 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our Croatian guides were fabulous-Nikolina in...
Croatia | Oct 11 - Oct 18, 2023

Lisa
Lisa C.
Santa Rosa, CA | Reviewed on Oct 20, 2023
Our Croatian guides were fabulous-Nikolina in Dubrovnik, the Kameni Dvori family in Konavle- with cooking lesson, wines and dinner, Peter from Dubrovnik/ Ston-where we had the most amazing oysters-raw and fried, Petar in Korchula for Steve’s bicycle tour, Grgo in Hvar/ Stari Grad/ Verboska/ with lunch prepared by his family at their konoba, and, lastly, Ivana for the historical tour of the Diocletian Palace. All we’re knowledgeable, friendly and added unforgettable memories for our Croatian... Read more

Our Croatian guides were fabulous-Nikolina in Dubrovnik, the Kameni Dvori family in Konavle- with cooking lesson, wines and dinner, Peter from Dubrovnik/ Ston-where we had the most amazing oysters-raw and fried, Petar in Korchula for Steve’s bicycle tour, Grgo in Hvar/ Stari Grad/ Verboska/ with lunch prepared by his family at their konoba, and, lastly, Ivana for the historical tour of the Diocletian Palace. All we’re knowledgeable, friendly and added unforgettable memories for our Croatian experience. And Nikola! He gave us a vacation of a lifetime. We have him our budget and our list of what we wanted to see and he created a vacation that was doable within our time frame and wallet. The accommodations were centrally located, clean and modern, with delicious European style breakfasts and friendly, informative concierges/ receptionists. We will use Kimkim for our next vacation!

Hotel Reviews
Balatura Split Luxury Rooms
Split
Authenticity & Character
Location
Staff
Heritage Hotel Dea
Hvar
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zuviteo Residence
Korčula
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apartments Palmotta Palace Dubrovnik Old Town
Dubrovnik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hvar Half-Day Private Island Tour (Morning)
Hvar Half-Day Private Island Tour (Morning)
Croatia

Grgo was such a joy to spend time with. His knowledge of English, his equal respect for both my husband and me, his sense of humor and his obvious love for his country, his family and being a guide made him my favorite ambassador for Croatia.

Konavle Region Culinary Experience (small group)
Konavle Region Culinary Experience (small group)
Croatia

The farm/ gardens were full of fruit and vegetables that we used for our cooking lesson/ dinner. The wines made on the premises were delicious and our group of fellow diners were friendly and our hosts, entertaining.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Oct 23, 2023
Hi Lisa,
I'm so happy to hear you and Steve had such a memorable vacation!
We are very fortunate to have amazing partners who share our vision of what kind of experiences we want to provide for our travelers, and I’ll be sure to pass on your comments to them.
Thank you for taking the time to leave us a review and for trusting me with planning your Croatian adventure. Kimkim is perfect for getting in touch with local experts and working together on a unique trip tailored to your preferences!...
Read more

Hi Lisa,
I'm so happy to hear you and Steve had such a memorable vacation!
We are very fortunate to have amazing partners who share our vision of what kind of experiences we want to provide for our travelers, and I’ll be sure to pass on your comments to them.
Thank you for taking the time to leave us a review and for trusting me with planning your Croatian adventure. Kimkim is perfect for getting in touch with local experts and working together on a unique trip tailored to your preferences!
Working on this trip with you and Steve was truly a pleasure and I hope you will consider visiting Croatia again. I wish you both all the best,
Nikola

Amazing trip!
New Zealand | Oct 5 - Oct 17, 2023

S
Sheri M.
Sparks, NV | Reviewed on Oct 20, 2023
Ruth from KimKim/Spring Board and Nathan from Southern World we’re just amazing! I couldn’t have asked for a better pair of travel agents. Ruth listened to what I wanted and help me set up an amazing trip schedule and Nathan set up my accommodations, rental car and trip events. I had an amazing time in my number one bucket list location, New Zealand and I cannot thank Ruth and Nathan enough. Read more

Ruth from KimKim/Spring Board and Nathan from Southern World we’re just amazing! I couldn’t have asked for a better pair of travel agents. Ruth listened to what I wanted and help me set up an amazing trip schedule and Nathan set up my accommodations, rental car and trip events. I had an amazing time in my number one bucket list location, New Zealand and I cannot thank Ruth and Nathan enough.

Hotel Reviews
Abseil Inn
Waitomo Caves

One of a kind experience!

Authenticity & Character
Each room has a theme.
Location
Tough to find, but once there lovely location.
Staff
They knew I had to leave earlier than their scheduled meal times and adjusted it without me asking so I could have breakfast.
Cleanliness & Comfort
Te Waonui Forest Retreat
Franz Josef Westland

Beautiful Hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cobden Garden
Napier

Wonderful B&B!

Authenticity & Character
Beautiful 1800s house.
Location
Staff
Lovely hosts.
Cleanliness & Comfort
Ocean View Retreat
Punakaiki

Wonderful Hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Queenstown House B&B
Queenstown

Wonderful staff and accommodations. First class room and view. You could do your laundry without being charged, big bonus. Loved it!

Authenticity & Character
Well cared for!
Location
Staff
Attentive staff!
Cleanliness & Comfort
Robertson House
Rotorua

First class! Wonderful B&B! I can not recommend it enough!

Authenticity & Character
Oldest Victorian in Rotorua.
Location
Staff
Lovely hosts! They go the extra mile and I cannot say enough about them…amazing care and attention!
Cleanliness & Comfort
World class!
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Oct 20, 2023

I am so happy you had such a great trip! I really enjoyed working with you and planning your vacation. I'm glad you liked all the accommodations and hosts! Thanks so much for booking with me!

11 days private tour in Salvador, Ouro Preto, Rio de Janeiro and Sao Paulo.
Brazil | Oct 3 - Oct 13, 2023

K
kim H.
Canada | Reviewed on Oct 20, 2023
Everything went well with the plan. We got pick up on time and have a good drivers + tour guide staff. /We were not happy with one tour guy (he was old and rude to us) and got a replacement right away the next day.
Our hotels are reasonable and in good locations but they are not the top as we pay the VIP package. Especially, the hotel in Sao Paulo: it should be rated as 2 -3 stars not 4. I would recommended that you choose your hotels rather than Kimkim.
Sao Paulo is very big city...
Read more

Everything went well with the plan. We got pick up on time and have a good drivers + tour guide staff. /We were not happy with one tour guy (he was old and rude to us) and got a replacement right away the next day.
Our hotels are reasonable and in good locations but they are not the top as we pay the VIP package. Especially, the hotel in Sao Paulo: it should be rated as 2 -3 stars not 4. I would recommended that you choose your hotels rather than Kimkim.
Sao Paulo is very big city and quite dangerous for tourist. Other cities are ok but still: walking at night after 7: 30PM is not recommended.

Hotel Reviews
Wyndham São Paulo Paulista
Sao Paulo

it is definitely not a 4 stars hotel. No free water bottle in the room. Hotel restaurant is not great. Next door has an Agentina restaurant which has excellent steak with very good price.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wish Hotel da Bahia
Salvador

Good location: beside of a city park. Good restaurant in front of hotel . Not many restaurant near by. I would rate this hotel as a 3 stars. NO free bottle water in the room either.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Solar do Rosário
Ouro Preto

Overall review: Good location, not really a 4 stars as it claims. It does not provide water and have no kettle or coffee maker in the room; it has a good size swimming pool and good restaurant to dine in. We rate it as 3 stars hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Washroom a bit old and smelly.
Miramar Hotel by Windsor
Rio de Janeiro

The pool is too small. Not for swimming but sit in to cool and drink.

Authenticity & Character
Location
In front of the beach and surrounded with restaurants
Staff
Cleanliness & Comfort
Activity Review
Half- day tour in Belo Horizonte and Transfer to Ouro Preto
Half- day tour in Belo Horizonte and Transfer to Ouro Preto
ouro preto

We landed in Belo Horizonte and was pick up by the driver and a tour guy who did not even offer to help us with luggages. We has only 2 carryon and 2 napbacks but it was a very long walk from the airplan to the parking. Our tour guy was a very old man whom mumbling that we could not understand a word he said then he yelled as my husband when my husband complained about no good air condition in the car. We was upset and asked to go straight to our hotel in Ouro Preto: forget about the tour. We was glad that Kimkim change our tour guy the next day. The car air condition was fixed the next day as well. Our driver was great with all the steep hills in Ouro Preto.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chadya Ricardo
C
Chadya Ricardo
Local specialist in São Paulo | Replied on Oct 21, 2023

Hi Kim! Thank you for sharing your feedback. We're glad to hear that overall, your trip went well, with punctual pickups and a good team of drivers and tour guides. We apologize for the inconvenience you experienced with one of the tour guides, and we were pleased to provide you with a replacement promptly. We appreciate your honest input regarding the hotel accommodations, and we'll certainly take your comments into consideration for future bookings. I wish you safe travels and wonderful adventures in the future!

A 13 day trip around Scotland means one thing...
Scotland | Oct 7 - Oct 19, 2023

David
David L.
Athens, AL | Reviewed on Oct 20, 2023

A 13 day trip around Scotland means one thing, we've got to go back for more. AMAZING. Oou guide around the Isle of Sky, Donald, was amazing, funny, and kind. I can't say enough good things about JUSTINE. She looked after us our whole trip. Checking on us, making changes due to our health problems. My only regret is not being able to give her a hug and say Thank You.

Local specialist: Justine Stewart
Justine
Justine Stewart
Local specialist in England/France | Replied on Oct 27, 2023

David & Kathy,
Thank you so much for your wonderful review. It was such a treat to get to know you and help plan your trip. It was a genuine joy to work with the both of you :)
Best,
Justine

The Local Experience
Morocco | Sep 24 - Sep 29, 2023

J
Jamie H.
Houston, TX | Reviewed on Oct 20, 2023
My wife and I wanted a trip that allowed us to see many parts of Morocco. The team went back and forth with us until we finally had a plan that we really loved. We started in Tangier and our driver, Soufyan, picked us up from the airport. The SUV was very nice and clean. Soufyan took us to a store to make sure we had things for the night. We drove from Tangier to the Blue City to Casablanca to Marrakesh to the Agafay Desert. Soufyan made sure we had very authentic experiences, as we... Read more

My wife and I wanted a trip that allowed us to see many parts of Morocco. The team went back and forth with us until we finally had a plan that we really loved. We started in Tangier and our driver, Soufyan, picked us up from the airport. The SUV was very nice and clean. Soufyan took us to a store to make sure we had things for the night. We drove from Tangier to the Blue City to Casablanca to Marrakesh to the Agafay Desert. Soufyan made sure we had very authentic experiences, as we stopped at various local restaurants and shops along the way. We even met Soufyan's mother and brother and shared a meal with them. Soufyan knew where to find anything we needed and let us play music in the car to get the vibes right. He was available 24/7 and we were very happy to have him around. I'm committed to always finding a person like Soufyan wherever we travel to--it makes the experience all the more memorable.

Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Oct 20, 2023
Hi Jamie, Thank you so much for taking the time to share your incredible experience with us! We're absolutely thrilled to hear about the fantastic journey you and your wife had exploring Morocco, and we couldn't be happier that you chose to embark on this adventure with us. It's heartwarming to know that our team worked diligently with you to create a personalized itinerary that perfectly suited your desires. We understand that crafting the ideal travel plan can be a bit of a back-and-forth... Read more

Hi Jamie,

Thank you so much for taking the time to share your incredible experience with us! We're absolutely thrilled to hear about the fantastic journey you and your wife had exploring Morocco, and we couldn't be happier that you chose to embark on this adventure with us.

It's heartwarming to know that our team worked diligently with you to create a personalized itinerary that perfectly suited your desires. We understand that crafting the ideal travel plan can be a bit of a back-and-forth process, and we're delighted that we could deliver an experience that you truly loved.

It's fantastic to hear that Soufyan's extensive knowledge of the area made it easy for you to find everything you needed and that he created the perfect ambiance with music in the car. His availability 24/7 demonstrates our dedication to ensuring you had a seamless and memorable experience throughout your trip.

Once again, thank you for choosing us to be a part of your Moroccan experience. We would be thrilled to welcome you back in the future

Warm regards,
Mohamed

Thank you Kimkim!
South Africa | Oct 5 - Oct 16, 2023

Jake
Jake S.
Canada | Reviewed on Oct 20, 2023
Absolutely amazing honeymoon. Bernice was a joy to deal with, and we will definitely use kimkim for future trips. Read more

Absolutely amazing honeymoon. Bernice was a joy to deal with, and we will definitely use kimkim for future trips.

Hotel Reviews
Kruger Shalati Train on the bridge
Kruger National Park, Skukuza
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Black Heath Lodge
Cape Town
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Azamare Guest House
Cape Town
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Quartier Francais
Franschhoek
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Birkenhead house luxury hotel
Hermanus
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Bernice Vorster
Bernice
Bernice Vorster
Local specialist in Johannesburg, South Africa | Replied on Oct 23, 2023

Jake & Emily,
Thank you so much for visiting us here in South Africa!
I'm so glad you both had a wonderful honeymoon and you are already considering returning in the future! It was truly a pleasure helping you both with your trip 😊

New to Kimkim and Morocco
Morocco | Oct 7 - Oct 16, 2023

Maya
Maya F.
Rockville, MD | Reviewed on Oct 20, 2023
This was my first time booking with Kimkim and I was nervous because I prefer to book every step of my vacation myself. Leaving my trust to the Kimkim team was a new experience that paid off. We had a good itinerary, nice accommodations, great guides (Sharif, Said, Hanan) and driver (Tarik) for our entire trip. This style of travel was definitely outside of my comfort zone but visiting Morocco would have been impossible to plan without Kimkim's vetted drivers and guides (Original Travels). ... Read more

This was my first time booking with Kimkim and I was nervous because I prefer to book every step of my vacation myself. Leaving my trust to the Kimkim team was a new experience that paid off. We had a good itinerary, nice accommodations, great guides (Sharif, Said, Hanan) and driver (Tarik) for our entire trip. This style of travel was definitely outside of my comfort zone but visiting Morocco would have been impossible to plan without Kimkim's vetted drivers and guides (Original Travels). For future travelers to Morocco specifically, I would suggest to budget $300 minimum in cash as there are lots of tips involved and unexpected, cash-only visits. Also, work closely with your Kimkim advisor to reduce number of cities to minimize drive time. The driving estimates were much longer than listed and, had I known in advance, I would have cut out some places to spend more time in cities instead of on the road. For me, traveling to Morocco was a once in a lifetime experience. I felt supported by the Kimkim team and they were responsive during our trip when we had problems or questions. I would recommend Kimkim for complex itinerary travel.

Hotel Reviews
Mövenpick Hotel Casablanca
Casablanca

Dated, dusty hallways, stuffy rooms. The rooftop restaurant was incredibly slow for dinner (2 hours for pizza). Day time service was much better.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
2Ciels Boutique Hotel
Marrakech

Typical city hotel with city amenities

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best breakfast of the trip was at this hotel.
Orient Desert Camp
Merzouga

Wonderful! Perfect setting. Campfires were a lovely touch. Food was pretty good. Real plumbing was a nice luxury. Only thing noticeably missing was air conditioning in the tents. If you needed to stay inside during the day (due to illness, for example), it was pretty difficult due to the daytime heat.

Authenticity & Character
Beautiful setting in the Sahara
Location
In the sand dunes. Stargazing can't be beat!
Staff
Mohammed made the desert experience fun and authentic
Cleanliness & Comfort
We needed AC and outlets in the room but otherwise it was great. Lots of hot water, flush toilets, beds were excellent.
Hotel Dar Mounir
Chefchaouen

No complaints about Dar Mounir. Room was comfortable. My one suggestion would be to have more food/ staff at the breakfast buffet. There were many many guests nearly fighting over eggs. The hotel did not seem prepared for the high number of guests.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Grand Alcazar
Fes

Beautiful, well located riad. I loved the food, comfortable beds, pool, wifi. We did have a problem at check out where they asked us to pay for our pre-paid rooms. We needed to reach out to Kimkim to get it resolved before we could leave. It was incredibly awkward and delayed our early start for the day.

Authenticity & Character
Location
Staff
Literally everything was great until check out. It seemed that the staff working the morning of our checkout was disorganized which left a poor feeling at departure.
Cleanliness & Comfort
Kasbah Titrit
Ait Ben Haddou

We arrived here after dark and it was clear this was a remote mountain hotel. The door to our room did not shut fully (and could not be locked) and we had no hot water. The views from the balcony were nice in the morning. The staff were nice but the dinner food in the restaurant was subpar and expensive. Because of too many issues, I cannot recommend this hotel.

Authenticity & Character
Not enough time to enjoy the pool
Location
This was a stop we could have skipped. Not much else in this area so were limited to eating at the hotel.
Staff
Staff were great
Cleanliness & Comfort
The room was clean but no hot water and felt a bit unsafe not being able to close or lock our room.
Activity Reviews
Dine with a Local Family
Dine with a Local Family
Morocco

Going into a stranger's home for a meal is very questionable endeavor anywhere in the world, but it was great here. Surprisingly enjoyable! The family was very nice, kind, welcoming. They made sure to keep us fed and entertained. It's clear that they host families often and I think we all had a good time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hammam & Spa Experience Marrakech
Hammam & Spa Experience Marrakech
Morocco

Definitely not tranquil. Walking in was very chaotic with lots of loud talking and people milling around. The reception was frazzled and we did not feel welcomed. There seemed to be only 1 service available (scrub and massage) so there was no point in looking at the spa menu. The changing room was very small and hot-- not much privacy. There was 1 toilet in the building for probably 15 ppl there. It felt like an assembly line. By the time you get to relax, it's time to leave.

Quality of Experience
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Oct 24, 2023
Hi Maya, Thank you for sharing your review of your experience in Morocco, we greatly appreciate your feedback, and we're thrilled to hear that you had a positive experience overall. It's wonderful to hear that you enjoyed a well-crafted itinerary, and comfortable accommodations and had the opportunity to explore Morocco with excellent guides and a reliable driver. Sharif, Said, Hanan, and Tarik certainly played a pivotal role in enhancing your travel experience. Your advice for future... Read more

Hi Maya,

Thank you for sharing your review of your experience in Morocco, we greatly appreciate your feedback, and we're thrilled to hear that you had a positive experience overall.

It's wonderful to hear that you enjoyed a well-crafted itinerary, and comfortable accommodations and had the opportunity to explore Morocco with excellent guides and a reliable driver. Sharif, Said, Hanan, and Tarik certainly played a pivotal role in enhancing your travel experience.

Your advice for future travelers to Morocco is valuable, it ensures you're prepared for any unexpected financial needs during your journey. Additionally, your recommendation to optimize your itinerary and minimize travel time is a practical suggestion for maximizing your time in the cities you visit.

We're delighted to know that you felt supported by our team throughout your trip and that we were responsive when you encountered issues or had questions. Our priority is to ensure that travelers have a seamless and enjoyable experience, and your feedback reaffirms our commitment to that goal.

We're truly honored that you consider your trip to Morocco a once-in-a-lifetime experience, and we're grateful for the opportunity to have been a part of it. Your recommendation of Kimkim for complex itinerary travel means a lot to us, and we're here to assist you with any future travel adventures you may have. Thank you for choosing Kimkim, and we hope you have many more incredible journeys in the years to come!

Best Wishes,
Abdel

Amazing Stay in Greece.
Greece | Oct 8 - Oct 14, 2023

Elizabeth
Elizabeth L.
Newark, NJ | Reviewed on Oct 19, 2023
All of the people that helped us on our Greece trip were amazing. Special shout out to the driver from the Ferry to Chania (he also drove back to the airport in Chania). A lovely man, incredibly helpful driving tips, create conversation he crushed it. Also our guide on our first day in Athens to Acropolis (and food tour) was awesome. Food tour on last day was also incredible - guide was great and the other people on the tour were fun too.
The drive to Chora Sfakion was stunning as was the...
Read more

All of the people that helped us on our Greece trip were amazing. Special shout out to the driver from the Ferry to Chania (he also drove back to the airport in Chania). A lovely man, incredibly helpful driving tips, create conversation he crushed it. Also our guide on our first day in Athens to Acropolis (and food tour) was awesome. Food tour on last day was also incredible - guide was great and the other people on the tour were fun too.
The drive to Chora Sfakion was stunning as was the hike to Sweet Water. Bus taxi to Loutro and back to Sfakion was really fun.

All in all an amazing trip.

Santorini was a bit overrun with cruise ships which made walking in Fira a challenge. But that is the only "bummer".

Hotel Reviews
Elia Zampeliou Hotel
Chania

Loved location - authenticity - breakfast - staff - just great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
shower
Blue Dolphins Hotels & Villas
Firostefani, Santorini
Authenticity & Character
Location
Staff
Cleanliness & Comfort
ventilation/fan to fight tile mold
Athinaidos K&K Unique Holiday Homes

Gives you a taste of what living in Athens would be like. Lovely Hotel Manager - super helpful with restaurants in Athens (our best meal) and great suggestions for our future stays in Santorini and Crete.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
An ultimate food experience in the villages around Chania
An ultimate food experience in the villages around Chania
Chania

They take you to towns off the beaten path and you meet people from villages you wouldn't likely meet otherwise.

Quality of Experience
Food
liked the sampling of all
Guides, Drivers and Staff
FANTASTIC guide - on some stops i.e. Olive Oil factory we wished he gave the tour!
Transport
Driver made all the miles pass seamlessly - such interesting antic dotes
Sunset Volcano Cruise on a wooden boat
Sunset Volcano Cruise on a wooden boat
Santorini
Quality of Experience
Food
It was better than expected feeding so many - solidly good
Guides, Drivers and Staff
Transport
not all staff was super friendly - they seemed tired of tourists. Boat was great.
Acropolis & Flavors Combo Tour
Acropolis & Flavors Combo Tour
Athens
Quality of Experience
Food
All was amazing - just the quantity was a bit overwhelming but it didn't seem to stop us.
Guides, Drivers and Staff
Our guide - female from Olympia - was OUTSTANDING - her knowledge, her delivery - we LOVED her. Kills us that we didn't get her full name so we can recommend to any and all that go to Athens.
Local specialist: Thanos Nikopoulos

We had the most fabulous 60's birthday celebr...
Greece | Sep 26 - Oct 6, 2023

K
Kate H.
Seattle, WA | Reviewed on Oct 19, 2023
We had the most fabulous 60's birthday celebration trip to Greece in late Sept and it would not have been nearly as fun, relaxed, and well coordinated if Angela at Kim Kim had not helped us. She was so fantastic in making sure we comfortable with all that she chose for us, she was attentive during the trip, checking on us and problem solving along the way. There was not much to problem solve because she planned the trip with such care for us that almost nothing went wrong. I have already... Read more

We had the most fabulous 60's birthday celebration trip to Greece in late Sept and it would not have been nearly as fun, relaxed, and well coordinated if Angela at Kim Kim had not helped us. She was so fantastic in making sure we comfortable with all that she chose for us, she was attentive during the trip, checking on us and problem solving along the way. There was not much to problem solve because she planned the trip with such care for us that almost nothing went wrong. I have already referred at least 3 people to her and will continue to do so. She was amazing.

As for the trip, we visited Athens and had an extremely knowledgable tour guide the took through the weaving streets of Athens filling us with history along the way. On to Milos for a lovely day long catamaran that took us to the most spectacular water! The accommodations at the Dome White Caste pools was so lovely and the food was amazing. The staff went out of their way to make us feel at home.

Next on to Naxos and the highlight of this island was its laid back feel, culinary delights and kind people. Our tour took us to a lovely homestead farm where we cooked a meal with a lovely couple. I was so amazing the hospitality these folks showed us. Just lovely. The only thing about the tour in Naxos was that we were to go to an Olive Oil factory and we were very much looking forward to it, but it did not happen.

Last spot Santorini. A truly beautiful island and the Oia Mansion was to die for accommodations. The only warning I would give folks is that even in late Sept/early Oct, it was very crowded. On one day, there were 5+ cruise ships and frankly walking down the street was impossible. Luckily we had a spectacular roof top to hide from the crowds!

All in all, a wonderful trip made possible and even more fantastic by Angela and her Kim Kim team. I will definitely be using them again and again for my travel needs.

Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on Oct 20, 2023

Sweet Kate,
It was honestly a real pleasure to be able to assist you with your trip to Greece.
And I am truly happy to know that you had a great time here with us. 🙂
Trusting me enough to be referring me is the greatest reward I could get!
I would love to see you coming back soon and help you plan your next adventure in Greece.
Until then take care and safe travels!
Angela & the GA Trips team

Amazing trip to Tuscany
Italy | Oct 7 - Oct 14, 2023

D
Deb B.
Manhattan, NY | Reviewed on Oct 19, 2023
The kids really enjoyed the Florence city tours, the Artisan Workshop tour was great, and the hotel was good. All the restaurants throughout the trip that we used KimKim recommendations for were great! Our Montepulciano driver was amazing, as was the winery and truffle hunt. I would not recommend the Dimora nel Corso hotel.
The hotel was good in Rome.
We would definitely book through Kim Kim again. Lorenzo is awesome. Thank you. Read more

The kids really enjoyed the Florence city tours, the Artisan Workshop tour was great, and the hotel was good. All the restaurants throughout the trip that we used KimKim recommendations for were great!

Our Montepulciano driver was amazing, as was the winery and truffle hunt. I would not recommend the Dimora nel Corso hotel.
The hotel was good in Rome.

We would definitely book through Kim Kim again. Lorenzo is awesome. Thank you.

Hotel Reviews
Raffaello Hotel Rome
Roma

Hotel Raffaello in Rome was good. It met our expectations of a three-star hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Hotel Il Guelfo Bianco was great. We didn't want any luxury as we needed to get three rooms for the kids, and this hotel met our expectations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cheese farm visit and tasting in Pienza area
Cheese farm visit and tasting in Pienza area
Italy

The cheese farm visit and tasting was okay. It was interesting, but not as engaging as the other activities. The farm was crowded that day, and we didn't get to see the vegetable gardens. The tasting was great, but overall, it wasn't a highlight.

Quality of Experience
Guides, Drivers and Staff
Transport
Truffle Hunt and Cooking Class in Tuscany Countryside
Truffle Hunt and Cooking Class in Tuscany Countryside
Italy

The truffle hunt and cooking class was a definite highlight. The family running the farm were warm and friendly. The dog was great, and the pasta we made was delicious. We had a beautiful lunch on the terrace with a stunning countryside view. It was a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Oltrarno Artisan workshops guided walk (private guide)
Oltrarno Artisan workshops guided walk (private guide)
Florence

The Oltrarno Artisan workshops guided walk was a standout experience. It was less touristy and gave us a unique look into the local culture. We really enjoyed this.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence bike tour (small group)
Florence bike tour (small group)
Florence

The Florence bike tour was a unique and fun way to explore the city. My kids were able to see many sights that we wouldn't have found on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence private guided walk
Florence private guided walk
Florence

The private guided walk through Florence was a great experience. I wasn't able to make it but my kids enjoyed exploring the city with our guide and learned so much about its rich history.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorenza Cannarsa

Our trip to Portugal was great. We four had ...
Portugal | Oct 9 - Oct 18, 2023

S
Sue B.
Bossier City, LA | Reviewed on Oct 19, 2023
Our trip to Portugal was great. We four had a guide with us for all we did including walking tours or trips with our drivers. Any question we had were immediately answered by Pedro. Our hotels were great, our drivers wonderful and our trip perfect. I would have no hesitation using this service again. Sue Ballard Read more

Our trip to Portugal was great. We four had a guide with us for all we did including walking tours or trips with our drivers. Any question we had were immediately answered by Pedro. Our hotels were great, our drivers wonderful and our trip perfect. I would have no hesitation using this service again. Sue Ballard

Hotel Review
Hotel Britania Art Deco
Lisbon

We like small hotels and this was perfect.

Authenticity & Character
Location
Staff
They know you after being there a short time .
Cleanliness & Comfort
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Oct 20, 2023

Dear Sue,
Thank you so much for sharing your feedback on your overall experience in Portugal. I am so glad to know that you have enjoyed your trip to Portugal and that everything went smoothly. It was a big pleasure for me to organize your holidays. Thank you again for trusting Across Portugal.
Your friend in Portugal - Pedro

Scotland planned and executed in under 3 weeks!
Scotland | Sep 12 - Sep 22, 2023

C
Cindy B.
Mercer Island, WA | Reviewed on Oct 19, 2023
Our trip to Scotland was a wonderful experience filled with beautiful scenery and many memories. Our specialist Kat at Kim Kim was a great resource and very helpful in the planning of our trip. The time difference between the USA and Europe did cause some issues with booking(s). However we planned and executed the trip in less than 3 weeks. From that aspect it was very helpful having someone book excursions and hotels. Read more

Our trip to Scotland was a wonderful experience filled with beautiful scenery and many memories. Our specialist Kat at Kim Kim was a great resource and very helpful in the planning of our trip. The time difference between the USA and Europe did cause some issues with booking(s). However we planned and executed the trip in less than 3 weeks. From that aspect it was very helpful having someone book excursions and hotels.

Hotel Review
Virgin Hotels Edinburgh
Edinburgh

We extremely enjoyed the Lounge Bar next to the entrance. An amazing bartender on staff there. Very knowledgeable and creative. The hotel beds were very comfortable, and the location to EVERYTHING was amazing.

Authenticity & Character
Location
Close to everything.
Staff
Cleanliness & Comfort
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Oct 19, 2023

Cindy, thank you for your kind words and feedback. I'm delighted that I could assist you with your trip planning and that you enjoyed the beautiful scenery and memories created in Scotland. Working with you was my pleasure!

We loved everything about our trip to Portuga...
Portugal | Oct 9 - Oct 18, 2023

Judy
Judy L.
Bossier City, LA | Reviewed on Oct 19, 2023
We loved everything about our trip to Portugal! Pedro was in constant contact with us and took good care of us!
A very special trip was had by all! Thank you Pedro and KimKim for all the planning. We would recommend Pedro an KimKim to everyone. Thank you so much!
Read more

We loved everything about our trip to Portugal! Pedro was in constant contact with us and took good care of us!
A very special trip was had by all! Thank you Pedro and KimKim for all the planning. We would recommend Pedro an KimKim to everyone. Thank you so much!

Hotel Reviews
NH Collection Porto Batalha
Porto

Large hotel with nice restaurant,

Authenticity & Character
Nice and clean but more modern.
Location
Very centrally located.
Staff
Very helpful and nice.
Cleanliness & Comfort
Rooms were cleaned every day and had nice views.
Hotel Britania Art Deco
Lisbon

Small boutique hotel with large rooms and very nice personnel,

Authenticity & Character
Extremely helpful and nice!
Location
Very close to the main center!
Staff
They were very attentive and even dried some clothes for us!
Cleanliness & Comfort
Very clean and nice!
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Oct 20, 2023

Dear Judy,
Thank you very much for your warm appreciation towards our service during your trip to Portugal. It's so great to hear that you were very well taken care off and that you definitely recommend our services to more travelers :)
Thank you so much.
Your friend in Portugal - Pedro

Bhutan - A Wish Come True!
Bhutan | Oct 7 - Oct 13, 2023

Susan
Susan S.
Gilbert, AZ | Reviewed on Oct 19, 2023
Bhutan has been at the top of my Bucket List for a while now, and I can easily say the trip FAR exceeded my expectations! The planning was superb - Mieke, you were so communicative and allayed all my 'fears' regarding visas, flights, paperwork, etc. It couldn't have gone any smoother. From the moment we set foot in Bhutan, things were perfect. The hotels Uma Punakha, Uma Paro, and Druk Hotel were outstanding - comfortable, welcoming, everything I could ask for. The country is stunningly... Read more

Bhutan has been at the top of my Bucket List for a while now, and I can easily say the trip FAR exceeded my expectations! The planning was superb - Mieke, you were so communicative and allayed all my 'fears' regarding visas, flights, paperwork, etc. It couldn't have gone any smoother. From the moment we set foot in Bhutan, things were perfect. The hotels Uma Punakha, Uma Paro, and Druk Hotel were outstanding - comfortable, welcoming, everything I could ask for. The country is stunningly beautiful, the people are so nice and friendly, and the food was fantastic. Our guide and driver Yonten and Dorji were SUPER! - so accommodating and flexible. Even though I wasn't always able to do some of the visits (due to my age and some health issues with walking up hills), I saw more than enough - and enjoyed every moment! And the fact that we ended up staying an extra day says how much we enjoyed the country - and we appreciated all the extra legwork you had to do to make that happen at the last minute! I can't thank you enough!

Hotel Reviews
Druk Hotel KK
Thimphu

Great location - right in the center of everything in Thimphu! Easy to walk to city sights - Textile museum, clock tower, artisan markets, etc. Clean and comfortable - great food, wine, and service.

Authenticity & Character
Great Bhutanese style
Location
Best location in Thimphu
Staff
Everyone was so nice!
Cleanliness & Comfort
Comfortable and quiet rooms
Uma Paro
Paro

Absolutely Stunning! From the beautifully maintained grounds with the colorful prayer flags in the front, to the organic garden on site used for hotel meals, to the staff who cheerfully accommodated every need or wish (including arranging for us to stay an extra day - visa extension. flights, room, transportation, etc.), to the beautiful Como villa we stayed in with the beautiful garden views, to the wonderful views out the dining room windows as we enjoyed the superb food and wine. To the friendly manager who happened to be the friend of a friend of my traveling partner, but who chatted with and welcomed every guest. I couldn't have asked for anything more! It was so good we stayed in Bhutan an extra day just to relax at the hotel!

Authenticity & Character
The beautiful grounds with colorful prayer flags and benches we could sit at and just enjoy the surroundings
Location
High atop a hill overlooking the beautiful valley and town below!
Staff
So accommodating and always smiling and genuinely wanting us to enjoy our stay
Cleanliness & Comfort
The Como Villa was stunning - clean, comfortable, modern, and inviting!
Uma Punakha
Punakha

Absolutely stunning! Loved every moment there - from the courtyard doors opening the moment we arrived, to the stunning reception terrace with the beautiful view of the valley and the Buddha on the hill, to the terrace on my valley view room looking down over the river and valley - and being able to go to sleep listening to the sounds of the river, to all of the warm and friendly hotel personnel who always greeted us with smiles, to the beautifully appointed and very clean and comfortable room with everything you could need or want, and the wonderful food and wine served expertly. Absolutely First Class and more!

Authenticity & Character
The exceptional Bhutanese furnishings
Location
the beautiful views of the valley
Staff
So many smiles, and their sincere wish to make our stay as lovely as they could!
Cleanliness & Comfort
Modern, clean, beautiful. Couldn't ask for anything more!
Activity Review
Thimphu - Changangkha Lhakhang
Thimphu - Changangkha Lhakhang
Thimphu

Beautiful place once you get across the cable bridge and up the hill. We happened to be visit this along with a group of Bhutanese students and it enhanced the experience.

Quality of Experience
Beautiful place right by (and over) the river.
Guides, Drivers and Staff
Transport
Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in Bhutan/Netherlands | Replied on Oct 23, 2023

Dear Susan, thank you for taking the time to write a review about your experiences. So cool that you have decided to add another day to the trip - that says enough about how you liked the trip and the country. It's an honor begin a small pat of making this happen. You have been wonderful guests and I am glad you have enjoyed so much!
Wishing you all the best!
Mieke

Fabulous 10+ Days Across Norway
Norway | Oct 5 - Oct 16, 2023

Matthew
Matthew E.
Gaithersburg, MD | Reviewed on Oct 19, 2023
We worked with Mar to book an amazing 10 day Norway journey that was virtually perfect - great itinerary, great properties, amazing assistance throughout our trip. We started in Oslo and headed west to Bergen with nights in Heilo, Odda, Eidfjord and Bergen before flying up to the Lofoten Islands with 2 nights in Svolver and 2 nights in Hamnoya/Reine — just amazing — and ending back in Oslo. We could not be more pleased with the recommendations, accommodations, guides and everyone else who... Read more

We worked with Mar to book an amazing 10 day Norway journey that was virtually perfect - great itinerary, great properties, amazing assistance throughout our trip. We started in Oslo and headed west to Bergen with nights in Heilo, Odda, Eidfjord and Bergen before flying up to the Lofoten Islands with 2 nights in Svolver and 2 nights in Hamnoya/Reine — just amazing — and ending back in Oslo. We could not be more pleased with the recommendations, accommodations, guides and everyone else who jumped in to help. Fenne and Meree were always available if we needed assistance during our trip and even after hours. The properties we stayed at were also great - especially since we traveled in October offseason.

We will absolutely use KimKim and hopefully work with Mar, Fenne, and Meree on a future Norway trip.

Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Oct 20, 2023

Dear Matt,
Thank you so much for this amazing feedback and your kind words for the whole team! I'm truly delighted to hear that you had a fabulous time here in Norway!
Our team is absolutely thrilled to know that you'll be using KimKim for your future trips too! We would love to welcome you again and I'll be right here and more than happy to assist you!
It was truly a pleasure working together with you :).
Thanks once again for entrusting us with planning your dream holiday in Norway.
My warmest regards,
Mar

We had a great trip to Northern Italy. The t...
Italy | Oct 6 - Oct 12, 2023

Neil
Neil S.
Ewing, NJ | Reviewed on Oct 19, 2023
We had a great trip to Northern Italy. The trip included 2 nights in Florence,Bologna,and Venice.
We traveled between these cities on rail. The transfers from train to our rooms were flawless.
The Tuscany day trip including wine tasting and meal, visit to Siena and San Gimignano were terrific and our tour guide Stephanie was remarkable and made the whole experience so memorable.
Our next stop in Bologna featured a whole day tour to Parma. Again, transfers were flawless and the tour to...
Read more

We had a great trip to Northern Italy. The trip included 2 nights in Florence,Bologna,and Venice.
We traveled between these cities on rail. The transfers from train to our rooms were flawless.
The Tuscany day trip including wine tasting and meal, visit to Siena and San Gimignano were terrific and our tour guide Stephanie was remarkable and made the whole experience so memorable.
Our next stop in Bologna featured a whole day tour to Parma. Again, transfers were flawless and the tour to Parmigiano,Prosciutto, and Balsamic factories were informative and well hosted by very knowledgeable tour guide.
Last stop was Venice and featured a half day walking tour to many of the major sights but more interesting were the side trips thru the winding, narrow alleys of Venice . Our tour guide Rita was so knowledgeable and shared her own personal experiences of her hometown of Venice.

Local specialist: Harris Bitsounis
Harris
Harris Bitsounis
Local specialist in Athens | Replied on Oct 31, 2023

Dear Neil,

Thank you very much for taking some time to write a review also for your trip to the northern part of Italy. My team and I are glad hearing that you also loved the areas you have visited in the northern part and I hope that you left with a luggage full of nice and unforgettable memories!

Best wishes,
Harris

Chile/Argentina Adventure
Chile | Sep 21 - Oct 1, 2023

L
Lindsey G.
Center Conway, NH | Reviewed on Oct 19, 2023
Lorena and Valentina were absolutely fantastic! They answered all my questions (from silly to logistics) quickly and helpfully. Lorena especially ensured my trip was unique to my interests and found fantastic guides and tours. She also built in rest days, which I appreciated. My KimKim experience felt very catered and the specialists were invested in me having a great time! I would highly recommend - especially for any solo female travelers. Read more

Lorena and Valentina were absolutely fantastic! They answered all my questions (from silly to logistics) quickly and helpfully. Lorena especially ensured my trip was unique to my interests and found fantastic guides and tours. She also built in rest days, which I appreciated. My KimKim experience felt very catered and the specialists were invested in me having a great time! I would highly recommend - especially for any solo female travelers.

Hotel Reviews
Hotel Lunajuim
El Chalten

The hotel staff were so kind and helpful in providing recommendations!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

A quiet oasis - the food was also fantastic.

Authenticity & Character
Location
Staff
The staff were extremely helpful
Cleanliness & Comfort
Activity Reviews
Perito Moreno Glacier Big Ice Excursion
Perito Moreno Glacier Big Ice Excursion
El Calafate

A must do

Quality of Experience
Guides, Drivers and Staff
Transport
Stargazing Experience
Stargazing Experience
San Pedro de Atacama

This was enjoyable, but prepare yourself for it to be very cold and it goes much longer than I expected

Quality of Experience
Guides, Drivers and Staff
Transport
Hike to the Summit of Toco Mount
Hike to the Summit of Toco Mount
San Pedro de Atacama

Brian was an amazing guide and super knowledgeable of the area and mountain

Quality of Experience
Guides, Drivers and Staff
Brian was an engaging guide I highly enjoyed
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Oct 23, 2023

Hola Lindsey, it is immensely gratifying to hear your adventure in Chile and Argentina was stress-free and enjoyable! I am super happy you were brave enough to travel alone to new places, and I hope you will continue to explore the world, coming across new cultures and landscapes. All the best to you!
Lorena

A good trip with a possibility to improve
Bolivia | Oct 11 - Oct 16, 2023

P
Polina S.
Germany | Reviewed on Oct 19, 2023
We loved our Bolivian trip, it was perfect.
Chilean part was a bit disappointing, as we didn’t realize it’s gonna be every day a half day trip from the hotel. We sort of expected the same customized trip with a small group where we could ask to stop somewhere and spend almost all the time outdoors.
Our first trip in Chile was as boring as possible and on the trip to Puritama Canyon the guide didn’t even speak English.
Read more

We loved our Bolivian trip, it was perfect.
Chilean part was a bit disappointing, as we didn’t realize it’s gonna be every day a half day trip from the hotel. We sort of expected the same customized trip with a small group where we could ask to stop somewhere and spend almost all the time outdoors.
Our first trip in Chile was as boring as possible and on the trip to Puritama Canyon the guide didn’t even speak English.

Activity Reviews
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama

The tour guide was very nice and friendly, he explained a lot. You could see he loves this place and this makes you appreciate even more.

Quality of Experience
Guides, Drivers and Staff
Transport
The car was a bit old, at the back seat no airconditioning arrived.
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama

An interesting tour. The place was a bit overcrowded, but it still was nice to see the difference between this one and Sol de Mañana.

Quality of Experience
We would have loved visiting it at another time of the day
Food
Guides, Drivers and Staff
Transport
We didn’t like the orange windows. They change the color perspective, so you can’t really make any photos
Explore Yerbas Buenas & Rainbow Valley
Explore Yerbas Buenas & Rainbow Valley
San Pedro de Atacama

This was a nice trip. Our guide was super friendly and very animating us all to enjoy! The driver was funny too.

Quality of Experience
Guides, Drivers and Staff
Transport
We didn’t like the orange windows. They change the color perspective, so you can’t really make any photos.
Puritama Canyon Trek
Puritama Canyon Trek
San Pedro de Atacama

The guide didn’t speak english. The tour was supposed to start at 2-2:40. We departed at 3pm and then on our way the car broke. So we had to drive back and change the car and the new one wasn’t a lot better. At the end we departed for Puritama Canyon an hour later so when we arrived to the pools there were the last shades of sun left. 15min later it was completely in shadow.

Quality of Experience
Guides, Drivers and Staff
Transport
Stargazing Experience
Stargazing Experience
San Pedro de Atacama

The guide has a very boring way to explain actually very interesting stories. We were 15 people and you could see that 10 of us were very bored. On each question his answer was at least 15min in Spanish and then 15min in English. And after 2 of these minutes we were just not able to listen any more

Quality of Experience
Guides, Drivers and Staff
Transport
From the Uyuni Desert to the Atacama Desert
From the Uyuni Desert to the Atacama Desert
Chile

Everything was well timed, we loved this whole experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Eduardo Avaroa Reserve
Eduardo Avaroa Reserve
Uyuni

Great trip, we saw sooo many animals and this nature is stunning.

Quality of Experience
Guides, Drivers and Staff
Transport
Incahuasi Island and Uyuni Salt Flats
Incahuasi Island and Uyuni Salt Flats
Bolivia

Very interesting, the day was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Oct 23, 2023
Dear Polina and Federico,
It is good to know you had a good time in Bolivia, as we arranged private tours for you with lots of flexibility. In the Chilean desert, tours were shared with other travelers, so definitely not the same level of flexibility or personalization. I am sad you did not contact me with the issues you were experiencing in Chile, as I could have made some changes. I only found out after the trip.
In any case, rest assured that we will no longer offer this provider for... Read more

Dear Polina and Federico,
It is good to know you had a good time in Bolivia, as we arranged private tours for you with lots of flexibility. In the Chilean desert, tours were shared with other travelers, so definitely not the same level of flexibility or personalization. I am sad you did not contact me with the issues you were experiencing in Chile, as I could have made some changes. I only found out after the trip.

In any case, rest assured that we will no longer offer this provider for the stargazing tour and have reached out to the local contact for an explanation of why an English-speaking guide was not available for the tour to the canyon. I thank you for your feedback and wish you both many new adventures to come.

All the best,
Lorena

Amazing Adventure to Morocco and the Sahara
Morocco | Oct 11 - Oct 16, 2023

C
Claire J.
United Kingdom | Reviewed on Oct 19, 2023
We were a party of two woman who wanted to celebrate our key milestone birthday with some adventure in the desert.
We were looking for certain things that were not on the suggested itineraries and Megan helped us pull together a bespoke plan that met our needs and was augmented with her experience and suggestions.
The result was exactly what we had hoped for. Our driver, Mohammed, was an absolute star making sure we were taken care of, checking in on us, ensuring each evening that we ran...
Read more

We were a party of two woman who wanted to celebrate our key milestone birthday with some adventure in the desert.
We were looking for certain things that were not on the suggested itineraries and Megan helped us pull together a bespoke plan that met our needs and was augmented with her experience and suggestions.
The result was exactly what we had hoped for. Our driver, Mohammed, was an absolute star making sure we were taken care of, checking in on us, ensuring each evening that we ran through the program and timings for the next day and acting as a guide as well. We certainly felt we benefitted from his local knowledge, especially in Merzouga which was his home town.
The accommodation and food were all great. All in all despite the long drives our trip was full of stops at interesting places and meeting interesting people and we felt we really got a feel for the culture and the people of Morocco. The highlights for us were certainly the hike in the desert, the walk in Toudra Gorges and Ait Ben Hadou.
Thank you.

Activity Review
Trek into the Dunes
Trek into the Dunes
Erg Chebbi Dunes

This was the highlight of our trip. Our guide, Said, collected us after breakfast from our overnight camp and we walked with him through the desert and back to our hotel. We had to learn how to walk up dunes - Said in his flip-flops and us in our hiking boots! We had a mixture of dunes and a bit of the road. Said showed us how to spot where water was found, milk plants, wells, the camel parking lot, and a desert spring that fed the town's central garden/crop area. Walking in the desert was just the best experience - cresting the dunes to look for the town in the distance only for it to disappear and feel like we were in the middle of nowhere. The walk was 3 hours long and just enough for us, ending up at the Riad for a swim and a shower was sublime.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Megan Lower

I love Vietnam!
Vietnam | Oct 5 - Oct 12, 2023

Marissa
Marissa B.
the Philippines | Reviewed on Oct 19, 2023
Minh, Nguyen, and Vantuan were a great team from pre-planning to arrival and departure to and from Vietnam. I will never forget the cruise we took in Ha Long, the kayaking we did off the cruise, the bike rides in Hanoi, and the hotel staff's hospitality, and Minh being on top of the visa process for Vietnam. Truly an unforgettable experience! Read more

Minh, Nguyen, and Vantuan were a great team from pre-planning to arrival and departure to and from Vietnam. I will never forget the cruise we took in Ha Long, the kayaking we did off the cruise, the bike rides in Hanoi, and the hotel staff's hospitality, and Minh being on top of the visa process for Vietnam. Truly an unforgettable experience!

Hotel Reviews
Hotel Icon Bangkok
Bangkok

Although the breakfast and location were great, I would say that there's room for improvement.

Authenticity & Character
I wouldn't say there's anything that stood out to me as uniquely authentic or characterized as a hotel that I would return to. I think there are better options all around.
Location
Walkable distance to street vendors, restaurants, etc.
Staff
The staff in general were nice but I don't think they went out of their way to provide excellent customer service.
Cleanliness & Comfort
The beds were not that comfortable; however, the cleanliness was good.
Banthai Village
Chiang Mai

Great staff, swimming pool, bar/restaurant! The breakfasts included was also delicious and fresh daily!

Authenticity & Character
The friendly staff! The beautiful (2!) swimming pools. The huge rooms and bathrooms and nature all around inside the hotel.
Location
Although it was a great location for the sake of seclusion, it was a taxi ride away from the local night market so it wasn't a walkable location especially because the streets leading to the hotel were not always well lit at night.
Staff
Lots of hospitality, always attending to guests' needs, great customer service!
Cleanliness & Comfort
The hotel was very clean; however, the beds were not comfortable (not for me at least) but if you like a firm mattress, then it's for you. The housekeeping staff always ensured to make everything spick and span so the 3 stars have to do with the mattress, not the cleanliness (5 stars).
Swan Cruise

I really enjoyed my one-night stay on the Swan Cruise! The staff was extremely friendly, waving upon arrival from the charter boat, constantly providing step-by-step instructions and the daily agenda, which was helpful to know what to expect. Throughout the trip, the staff always asked for feedback: were we comfortable, did we have warm showers, were the beds comfy, was the food good, etc. This attention to feedback and immediate responses made me feel very welcomed.

Authenticity & Character
It was my first time on a cruise so I didn't know what to expect other than what I had read online. For a first-time experience, I really enjoyed the fact that all staff could communicate expectations and be attentive. When staff couldn't communicate, translators were involved. The one thing that was most memorable for me was the chef's art pieces made out of food and the story-telling of the history of the cruise, the company, and Vietnam in general.
Location
The proximity to the activities we did off the boat - the kayaking, the Pearl store on the water, and arrival and departure from the main terminal/docks made everything accessible.
Staff
The tour guide on the cruise coordinated everything really well.
Cleanliness & Comfort
Most cabins to my understanding are small; however, me and a friend fit comfortably in a 2-bed cabin with a shower, space for luggage, and a vanity mirror so one of us could use the restroom's mirror and the other the vanity mirror to get ready each morning.
Hanoi Pearl Hotel
Hanoi

Hanoi Pearl was one of my favorite hotels because the hotel staff was always kind, friendly, and helpful. I will definitely want to return to this hotel in the future!

Authenticity & Character
The fact that it feels like you're downtown but away from all the noise from the hustle and bustle. The breakfast buffet was ample and the architecture of the building really just beautiful.
Location
The location was perfect surrounded by tons of restaurants, and nearby the lake to walk around and visit the weekend market where tons of vendors converge on the lake. Laundry services are available at the hotel charged per piece or across the street charged per kilo.
Staff
Hotel staff went out of their way to be helpful upon arrival and departure, great hospitality!
Cleanliness & Comfort
The room we stayed in and the common areas were always very clean and comfortable. The first floor bathroom was always clean too.
Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Oct 23, 2023

Hi Marissa and Gina,

Thank you for sharing your feedback with us. My team and I are very excited to read your kind words! Your feedback motivates us to strive for excellence every day, and we appreciate it very much. We look forward to welcoming you, your family, and your friends back to Vietnam soon!

Best regards,
Minh.

All my best,
Minh.

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