Kimkim Trip Reviews

4.8
Based on 17,449 ratings
Read 17,449 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Panama was an epic trip. We were looking for ...
Panama | Dec 30 - Jan 6, 2024

K
Karen S.
San Leandro, CA | Reviewed on Mar 20, 2023
Panama was an epic trip. We were looking for a beach vacation and wanted to see the Panama Canal. The itinerary and service provided by Reyna was excellent. Reyna checked in with us throughout the tour. The trips/transfer to and from the Pearl Islands and to Bocas del Toro were arranged by Reyna and her team and we had no problems at all. She communicated with our hotels and drivers throughout the trip. The drivers were helpful and informative. One of the tours Reyna recommended was a rain... Read more

Panama was an epic trip. We were looking for a beach vacation and wanted to see the Panama Canal. The itinerary and service provided by Reyna was excellent. Reyna checked in with us throughout the tour. The trips/transfer to and from the Pearl Islands and to Bocas del Toro were arranged by Reyna and her team and we had no problems at all. She communicated with our hotels and drivers throughout the trip. The drivers were helpful and informative. One of the tours Reyna recommended was a rain forest boat tour of Gatun lake- which is entered via the national park in Panama City. This is a real treat and not to be missed and gives a real perspective of Panama canal's history and geography. Our guide for Gatun Lake and then a visit to Colon, Jenny who is a local, was excellent. I really appreciated her enthusiasm and she clearly knew area well- not to mention where to get the best raspado in town. We spent two nights at Oro y Mar on Isla Contadora which was the most elegant hotel on the island with a beautiful private beach. This was a quiet stay as the island is small. We stayed at Island Plantation in Bocas del Toro- I can't say enough about this place- beautiful with a pool, private beach and far way yet close enough to the town to go into town. We took day trips from there with Kawi Voyage Eco-tours and our guide Sophie Garcia was fantastic. We packed a lot into this trip but it never felt like too much. Thank you Reyna and your team!

Hotel Review
Hotel Island Plantation
Isla Colon, Bocas del Toro

Highly recommend. The place itself is beautiful and serene- a real retreat. They have their own beach with the restaurant above so it felt like the tropical vacation I was looking for. Thank you Chris and Choco!

Authenticity & Character
The place itself is beautiful and every detail is noticeable.
Location
Away from the main town but close enough to go into town at any time.
Staff
From owner to the staff they attended to us. Really kind and helpful.
Cleanliness & Comfort
Water provided in the room. Spotless.
Local specialist: Reyna Ulloa
Reyna
Reyna Ulloa
Local specialist in Panama | Replied on May 12, 2023

Hi dear Karen. :)
Thank you very much for your kind message and feedback about your trip.

It was a great opportunity to provide you assistance during all your stay in Panama. A pleasure to be part of this special trip and we really appreciate all your comment to keep the good work an improve our services.

Hope to have the chance to assist you in a future trip maybe for Nicaragua! ;)

All the best for you both,
Great to e-meet you during this adventure.

Warm regards,

Lovely trip to Iceland
Iceland | Mar 15 - Mar 19, 2023

L
Laura H.
Fairfield, CT | Reviewed on Mar 20, 2023

Elisa was very responsive and easy to work with. She had great suggestions for things for us to do and was open to moving around our itinerary to fit our specific interests. We saw a lot of this beautiful country in just a few days with her help. We would love to visit again and work with KimKim again.

Local specialist: Elisa Guðlaug Snæland Bjarkardóttir
Elisa Guðlaug Snæland
Elisa Guðlaug Snæland Bjarkardóttir
Local specialist in Iceland southern region | Replied on Mar 21, 2023

Hi Laura!
I had a great time helping you and your friends plan your trip to Iceland, and I am so glad to hear that your trip was successful. I really hope to see you again in the land of fire and snow and thank you for a lovely review.
Best wishes,
Elisa

Norway Trip for family of 9!
Norway | Mar 11 - Mar 19, 2023

A
Amanda H.
Albuquerque, NM | Reviewed on Mar 20, 2023

We just finished our 9 day trip to Norway for our family of 9 (5 adults and 4 kids) and had such an amazing time. Julia was so helpful in every part of the planning. Even when we had questions alon gthe way she was always so responsive. We loved the experiences in Kierkenes at the Snow hotel - the husky sled ride, king crab hunting, northern lights spotting and overnight stay in the snow hotel was so memorable. Oslo, Flam and Bergen were also awesome. Just such an amazing time. Thank you KimKim (and Julia) for helping with this trip! Memories for a lifetime!

Local specialist: Julia Plaschke
Julia
Julia Plaschke
Local specialist in Kristiansand | Replied on Mar 21, 2023

Hi Amanda, thanks so much for your review! I am very happy to hear that you and your whole family had a great time in Norway!
I wish you all the best,

Julia

Morocco
Morocco | Mar 11 - Mar 20, 2023

S
Sarah Y.
Dallas, TX | Reviewed on Mar 20, 2023
We had an absolutely amazing time on a one week tour of Morocco with our two children. Our trip planner and booking manager, Ali and Said of Original travels, did a fabulous job planning our trip and selecting activities and accommodations and went the extra mile to make sure everything was to our satisfaction. Our driver Ayoub was the best! He was warm and friendly and welcoming, had a wealth of knowledge about all the places we visited and went out of his way to help us with our children.... Read more

We had an absolutely amazing time on a one week tour of Morocco with our two children. Our trip planner and booking manager, Ali and Said of Original travels, did a fabulous job planning our trip and selecting activities and accommodations and went the extra mile to make sure everything was to our satisfaction. Our driver Ayoub was the best! He was warm and friendly and welcoming, had a wealth of knowledge about all the places we visited and went out of his way to help us with our children. We were touched by the warmth and hospitality of the Moroccan people.

Hotel Reviews
Sofitel Casablanca Tour Blanche
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fes Marriott Hotel Jnan Palace
Fès

This is a five star hotel in the sense that its facilities and amenities are extensive. However rooms and lobby were a little tired and in need of refreshment. Wouldn’t classify as five star by western standards.

Authenticity & Character
Location
In new city but not in a lively or interesting part of town
Staff
Cleanliness & Comfort
Entire hotel was nice but needs renovating and refreshing
Inara Desert Camp
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
One of our tents had a foul smell that wouldn’t go away even after the staff tried to address it.
Les Jardins De La Koutoubia
Marrakech

Hotel was beautiful and in a great location and our room was very nice and perfect for traveling with two children. However, the lobby and common areas could use a refresh and were not consistent with what “five star” would be in the US

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Mar 20, 2023
Dear Sarah, Thank you for sharing your wonderful experience with us! It's great to hear that you had an amazing time in Morocco with your family, and that Original Travels and your driver Ayoub made sure everything was perfect for you. It's always a pleasure to hear when travel planners go the extra mile to ensure their guest' satisfaction, and it sounds like me and Said did just that. It's also wonderful to hear that your driver Ayoub was so knowledgeable and helpful, and that he made your... Read more

Dear Sarah,

Thank you for sharing your wonderful experience with us! It's great to hear that you had an amazing time in Morocco with your family, and that Original Travels and your driver Ayoub made sure everything was perfect for you.

It's always a pleasure to hear when travel planners go the extra mile to ensure their guest' satisfaction, and it sounds like me and Said did just that. It's also wonderful to hear that your driver Ayoub was so knowledgeable and helpful, and that he made your trip even more enjoyable.

Morocco is a beautiful country with a rich history and culture, and the hospitality of the Moroccan people is truly remarkable. We're so glad to hear that you were touched by their warmth and hospitality, and we hope you have many more memorable travels in the future.

Thank you for choosing Original Travels for your trip to Morocco, and we hope to see you again soon, Inchalah.

Best regards,
Ali

A spectacular anniversary adventure !!!!!
Iceland | Mar 11 - Mar 18, 2023

Jason
Jason B.
Catalina Foothills, AZ | Reviewed on Mar 19, 2023
What a spectacular anniversary and adventure trip! We want to return & explore further with Gummi when we are able to in the late summer/fall of a year. From start to finish the experiences of traveling to Iceland was made simple & efficient with Silvia! Skól! Salud! Cheers! Drink! Thank you! Gracias! Our accolades & appreciation for Gummi & Silvia are infinite.
Gummi proved to be the perfect guide and ideal travel historian/explorer/caretaker/leader for the 5 of us. His temperament,...
Read more

What a spectacular anniversary and adventure trip! We want to return & explore further with Gummi when we are able to in the late summer/fall of a year. From start to finish the experiences of traveling to Iceland was made simple & efficient with Silvia! Skól! Salud! Cheers! Drink! Thank you! Gracias! Our accolades & appreciation for Gummi & Silvia are infinite.
Gummi proved to be the perfect guide and ideal travel historian/explorer/caretaker/leader for the 5 of us. His temperament, attitude, insights, perspectives, transparency, frankness, humor and constant support were priceless! Just a cool f*ck*ng VIKING that helped us discover Iceland in unique and unparalleled fashion. Everyone, including the five of us loved & was amazed with the SuperJeep. So many tourists kept posing for pictures with it when we were both in & out of the mammoth Goliath. Gummi & Goliath the duo will fondly be remembered. Next time in Iceland, we will have Gummi drive a 6-door, 13-washing machine long x 5-washing machine tall, 56" tire real-VIKINGJeep. We will explore the rest of the island, visit more hot lagoons, spend a few more days in Rekjavik, enter the Artic Circle, and learn more from Gummi, while being catered to & cared for like toddlers. The accommodations were stellar. The perfect timing & ease of doing laundry was spot on! We got to see the Aurora Borealis twice. Once the evening we arrived at Hotel Strattca, after 36-hours of traveling & immediate adventure with Gummi & the 2nd on a remote night at Laki Hotel! From Geysirs to Ice Caves, a City Food Tour, the Valley of Thor, including two awesome hikes to experience glaciers from a majestic peaks & valleys, delicious fancy dinners, and Kiki for a Drag Show on St. Patrick's Day capped with tasty hot fries from Mandi, our time was packed with fun & excitement. We had tasty breakfast each morning at our hotels & dinner on-site each of the first 4-nights. All of which were convenient & yummy! I am not sure how this trip could have been improved. The weather was perfect, aside from the strong breezes that persisted for all our outdoor explorations! Luckily we all came prepared & pulled out every accessory & layer to ensure we were remained warm enough & protected from the harsh breeze. Hot feet & hot hands were great items we packed. There is so much more to add that explains how awesome & perfect this experience with Gummi & Silvia proved to be worth every cent. We extend our deepest gratitudes, huge hugs & a hearty VIKING roar with a joyful f*ck you in our appreciation.

Hotel Reviews
Skuggi Hotel by Keahotels
Reykjavík

This place was fabulous! We were able to walk everywhere & explore many parts of Rekjavik from the Skuggi. From the Sun Voyager, to Harpa, the Rainbow Road, Kiki, Bravo, 3 Frakkar, Fish Mrkt, Mandi, the Iceland Phallological Museum, the Bar at the End of the Rainbow, the lovely Sky Lagoon, and everything in between we loved Rekljavik & the Skuggi was the perfect location. Here again we loved the radiant geothermal heat.

Authenticity & Character
We talked about the black & grey motif with the Behind the Mountains theme everyday. It was conveniently located & unique. Almost hidden in this one-of-a-kind city.
Location
Was perfect for our exploration of Rekjavik.
Staff
Everyone was pleasant. The front desk staff were impeccable, kind, gracious & positive with every interaction. The breakfast staff kind & fast. We felt rushed with the ending of breakfast each morning. We were disappointed that things as easy as the coffee were whisked away & dumped down the drain right at 1000. We appreciated the ice cold water that was available 24/7.
Cleanliness & Comfort
This place was lovely ! We appreciated the small window that remained open during our entire stay. It would have been nice to have a refrigerator.
Hotel Laki
Kirkjubæjarklaustur

We enjoed Maga. She gave us our first fermented shark experience & enjoyed it with us. The bar was perfect & even had playing cards for us to enjoy during our stay. The 2nd night we enjoyed playing cards, drinking & stepping out on the bar balcony intermittently to take photos & pose with the Aurora Borealis! It was beautiful as it danced across the sky! The morning breakfast was diverse & tasty. I think we all enjoyed the Skyr here the most of the 3-hotels. The dinner buffet was delicious each evening & the ease of use of much appreciated. We are so glad we used the laundry service, which was flawless.

Authenticity & Character
One of a kind! The bar & balcony were so much fun! The remote location gave a pitch black night were the Northern Lights & stars were on dynamic display. Thanks for the playing cards!
Location
As we had a private guide, and this location was excellent for him to help us have unique & remote adventures.
Staff
We saw Maga every morning & evening! She was ever-present, personable & memorable. We adore her. The other ladies supporting the bar & meals were excellent too. The chef was nice & present for each meal.
Cleanliness & Comfort
The room was not filthy, but it could have been cleaned with a bit more attention to detail. It would have been nice to have a refrigerator.
Stracta Hotel
Hella

We enjoyed the drinks & dinner each night! The hot tub & sauna were awesome on our second night. As it was very cold & during the week, we have these two our small group. We got to see the Northern Lights one the first night & the awesome glassed wall & roof tunnel with easy access doors, made this all the more spectacular. We loved the radiator geothermal heaters & it was nice to have a refrigerator. Vlad was very helpful, responsive & accommodating of our requests. The breakfast was huge & diverse with something for everyone. Even filter coffee! We enjoyed our stay here!

Authenticity & Character
Glassed wall/roof tunnel were excellent! We enjoyed the hot tub & sauna. Easy access to Aurora Borealis which was an amazing sight to experience.
Location
We had a tour guide & this place was located nicely for our adventures along the way.
Staff
Vlad was awesome!
Cleanliness & Comfort
Activity Reviews
Hunting the Northern Lights with a Guide -Private tour
Hunting the Northern Lights with a Guide -Private tour
Iceland

We were able to view the Northern Lights at both Hotel Strattca on night one & at Laki Hotel on night four. So we never had to hunt much for this experience. One slight regret is that we did not expect to see the Northern Lights while in Rekjavik, However, on our first night their, night 5 of the trip, the lights were bright & visible throughout Rekjavik. We sadly did not even look for them that night. That night may have been a great night for a evening hunt north of the city to see the bright lights one last time.

Quality of Experience
Þórsmörk & Eyjafjallajökull - Private Superjeep Tour
Þórsmörk & Eyjafjallajökull - Private Superjeep Tour
Iceland

This adventure was amazing & left us speechless at times. Between the hike to the top of a mountain, unique views of glaciers, seeing an artic fox in the wilderness, crossing a flowing river twice, walking in the Valley of Thor & getting pictures with beautiful views, this experience was 100% awesome! This private SuperJeep tour is the way to explore these sites & enjoy your remote adventures in Iceland. Gummi was stellar & we have only positive praise to celebrate our time with him. Aside from the Jeep on this tour, we had it for the first 5 days of our trip. This proved to be one of the best decisions made for this trip. Gummi & Goliath as we named the vehicle made this experience one of a kind & great in every way!

Quality of Experience
Food
Hotel Strattca made us a sack lunch for the day! The wrap was delicious & we loved Prince Polo treat.
Guides, Drivers and Staff
Gummi f*ck*ng rocks!
Transport
The SuperJeep was awesome in every way!
Journey Through Time & Tectonics – Thingvellir National Park Exploration
Journey Through Time & Tectonics – Thingvellir National Park Exploration
Iceland

With our private guide Gummi this experience was unique & unparalleled. We enjoyed the sites, stories & exploring the national park.

Quality of Experience
Guides, Drivers and Staff
Gummi was terrific!
Transport
The SuperJeep was a must & with Gummi driving the experience was stellar!
Kvernufoss
Kvernufoss
Iceland

This walk & waterfall were fabulous! We loved the site for pictures & our private guide even got some cool group shots with the waterfall in the background. It was too slippery for me to get too close to the waterfall or behind it, but this would have been cool.

Quality of Experience
Lava Tunnel Tour
Lava Tunnel Tour
Iceland

This activity was neat, but the tour group was too large in my view. The experience was straightforward & rather quick. The hard hat & crampons were much appreciated. This was a unique experience.

Quality of Experience
Guides, Drivers and Staff
Our guide was nice & funny. The group was just too large to remember her name or even hear her sometimes.
Taxi to and from the Sky Lagoon
Taxi to and from the Sky Lagoon
Iceland

As noted in the other transport activity, Arnar was awesome! We loved his black Mercedes van. The trips were excellent. He was prompt, courteous & kind.

Quality of Experience
Guides, Drivers and Staff
Arnar was awesome!
Transport
Sky Lagoon - Experience the seven-step Sky Ritual
Sky Lagoon - Experience the seven-step Sky Ritual
Iceland

This place was magnificent! From start to finish you never feel like you are near buildings or in something man-made. The entry from the dressing room is awesome. The 7-step ritual is a must do experience. The lagoon is lovely & we enjoyed much time just chilling, relaxing, rejuvenating & enjoying some drinks. This was a great way to spend our last afternoon in Iceland.

Quality of Experience
Transport
We appreciated Arnar taking us there!
Crystal Blue Ice Cave
Crystal Blue Ice Cave
Iceland

Ragnar was rejuvenating, energetic, hilarious & clear! This experience was facilitated 100% of the time by Ragnar. His direction, simplicity, personal touch with unique insights and delightful presence were much appreciated. He made this a unique experience that we all loved the most of all aspects of this trip! We felt like every part was awesome, but this one was once in a lifetime for sure. The ice caves are change regularly with the seasons of Iceland. It was amazing to walk on & in a glacier! That largest glacier in Europe.

Quality of Experience
100% MUST DO, when available & in season.
Guides, Drivers and Staff
Ragnar Rocks! Hilarious historian & expert!
Transport
This was a nice all-terrain well-equipped vehicle. Ragnar knew how to expertly drive it.
Caves of Hella - The Underworld of the South
Caves of Hella - The Underworld of the South
Iceland

This place was so cool, unique & insightful about Iceland. We adored Stefan, our private guide, & greatly appreciated him staying late & giving us our own private tour. I will forever remember his kindness, humor, & classic Iceland wool sweater.

Quality of Experience
High-quality, personal, intimate & full of unique history.
Guides, Drivers and Staff
We adored our private tour from Stefan, the guide. We appreciated his staying a little late & his flexibility.
Taxi to KEF Airport
Taxi to KEF Airport
Iceland

Arnar was excellent in his beautiful black Mercedes van. His kindness & expertise were much appreciated. He took us to & from the Sky Lagoon & to the hotel for our departure. All were seamless & fabulous!

Quality of Experience
Guides, Drivers and Staff
Arnar was awesome!
Transport
100% perfect & appreciated!
Geysir Geothermal Area – Iceland's Natural Hot Springs & Geysers
Geysir Geothermal Area – Iceland's Natural Hot Springs & Geysers
Iceland

We were awe struck by this & enjoyed it very much. It was very cold, very windy & rather early an experience as we arrived in Iceland early & this was on our way to more adventure.

Quality of Experience
Easy, nice & rather quick!
Gullfoss Waterfall – Iceland's Mesmerizing Natural Wonder
Gullfoss Waterfall – Iceland's Mesmerizing Natural Wonder
Iceland

It was quite cold & windy this day. However, the brief time we spent walking around & enjoying this massive waterfall was spectacular!

Quality of Experience
Reykjavík Food Walk
Reykjavík Food Walk
Iceland

Lily Bjork was amazing! Her positive energy & vibrant presence were perfect for a terrific exploration of the food in Rekjavik. I had my first horse, enjoyed fermented shark with Brennivin and adored the perfect Icelandic Hotdog with chocolate milk. Our private tour guide Gummi treated us to this exact hotdog place upon arrival in Rekjavik. The atmosphere & experience facilitated by Lily resulted in 12 of us, most of the tour group, enjoying drinks at the Jungle afterwards. We went briefly to see Lily perform on 3/17 at the Irishman Pub.

Quality of Experience
Guides, Drivers and Staff
Everyone loved Lily!
Transport
Easy & nice walk around Rekjavik.
Local specialist: Silvía Ástvaldsdóttir
Silvía
Silvía Ástvaldsdóttir
Local specialist in Sweden | Replied on Mar 20, 2023

Hi Jason!

Thank you so much for the awesome and oh so very detailed review! We are thrilled that you had such an amazing time with the Viking from our team and had tons of great experiences during your stay in the land of Ice and fire! And thank you guys for choosing to work with us, it has been a pleasure from the beginning to the end!

We look forward to planning more adventures with you in the future!

Huge hugs & Viking roars!
The Unforgettable Nordic Team

A great family vacation
Colombia | Mar 4 - Mar 11, 2023

Christopher
Christopher B.
Manhattan, NY | Reviewed on Mar 19, 2023
I had a wonderful time with my two young adult children in Cartagena and the islands. From the very beginning, I worked with Michael to plan a trip that had something for everyone -- some culture and insights into Colombia as well as some rest for the family. The choices of hotels were great -- the Cartagena hotel was in Getsemani, a very cool area and outside some of the crowds of the Centro, and had a great rooftop pool. The hotel is Isla Mucura was also fantastic. We had pretty much... Read more

I had a wonderful time with my two young adult children in Cartagena and the islands. From the very beginning, I worked with Michael to plan a trip that had something for everyone -- some culture and insights into Colombia as well as some rest for the family. The choices of hotels were great -- the Cartagena hotel was in Getsemani, a very cool area and outside some of the crowds of the Centro, and had a great rooftop pool. The hotel is Isla Mucura was also fantastic. We had pretty much one driver who had lived in the US and was very knowledgable about the area and gave insights into Colombian life. The young ladies who were our tour guides were both very enthusiastic about Colombia and where they lived and we very much enjoyed touring with them. We had a few excursions, including a bike tour of the old city, an evening dinner cruise and a tour of the mangroves outside of Cartagena, all of which taught us various aspects of the region. Thanks to Michael and the team he assembled for a memorable trip!

Hotel Reviews
Hotel Punta Faro
Isla Mucura

I loved every minute of the resort -- perfect for a very quiet few days away. The facilities were nice -- not too fancy but felt like you were at one with the nature around you. It is a decent sized facility with a lot of opportunity to walk and do water sports right off of the beautiful beach. My family did a bioluminescent plankton tour and said it was incredible as were the spa facilities. The 2 hour ride was very pleasant there -in the hotel's boat - the return was through rougher waters so be mindful if you have issues with boats. Every night, they moved the location of the dinner outside and it was lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
GHL Hotel Armería Real
Cartagena

Nice accommodation with a great rooftop pool and friendly staff.

Authenticity & Character
Location
About a 10-15 minute walk from the Centro, a short taxi ride away.
Staff
Very friendly and helpful staff.
Cleanliness & Comfort
Activity Reviews
Cartagena Bike Tour
Cartagena Bike Tour
Cartagena

I thought it was great -- think it could have been a little longer to give us more information. Our guide Carolina was very knowledgable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Caribbean Dinner Cruise
Caribbean Dinner Cruise
Cartagena
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boquilla Mangrove Tour
Boquilla Mangrove Tour
Cartagena

It was a good introduction to the area and the surrounding fishing culture.

Quality of Experience
I felt as if I was getting a local experience.
Guides, Drivers and Staff
Transport
Barranquilla Express Tour
Barranquilla Express Tour
Colombia

The guide was absolutely fantastic and told us many many things about the city and its history. The town was nice enough and had some lovely parts but the main attraction was the museum of the Carnival - the biggest event in the city every year and one of the biggest Carnival celebrations in the world. Aside from that and the architecture of the area, I am not sure it warranted a separate day trip from Cartagena -- would have been a good tour on the way to the national parks from Cartagena.

Quality of Experience
Guides, Drivers and Staff
Our guide was great and had wonderful energy.
Transport
The was a demonstration which required us to detour on the return -- made it a 3 hour trip one way. Not the drivers fault of course.
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 19, 2023

Dear Chris,

thank you very much for your kind words and your detailed travel report. It's great that we managed to put together a nice trip for your family that showed you the nature and culture of the country. I hope you will have great memories of the country for a long time and you were able to relax and discover it well.

We are looking forward to your next visit!
The Chaska Tours Team

Great way to see Jordan!
Jordan | Mar 2 - Mar 6, 2023

Connor
Connor H.
Springdale, AR | Reviewed on Mar 19, 2023

We had a great time using KimKim to see Jordan! Samir did a great job tailoring the trip to our wishes, and the hotels selected all worked out well. Getting through customs was smooth, and our driver, Wasef, got us to every destination safely and on schedule with a few extra photo opportunities thrown in. Getting to see the Holy Sites in Jordan was great, and Petra and Wadi Rum are must-sees. I would happily recommend using KimKim as an ideal way to see Jordan if privacy and flexibility are priorities for you!

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 20, 2023

Hello Connor.
Appreciate the time you took to review our services.. thank you so much .
was an honor hosting you in Jordan really,
looking forward to host you, and your friends, in our region again in furture.
God'speed.
Samir

Fantastico!
Italy | Mar 11 - Mar 18, 2023

Hikaru
Hikaru P.
Hastings, MN | Reviewed on Mar 19, 2023
This was our first time using a service like kimkim, and we are very glad we did!! Without their service, we wouldn't have been able to do all the things we wanted to do during our trip. We're also glad we were chauffeured by professional drivers in streets of Italy. Eleni and her local counterpart were extremely responsive to our questions and requests. All the drivers and guides showed up almost precisely 10 minutes before our agreed times. A huge shoutout to all the guides, who were... Read more

This was our first time using a service like kimkim, and we are very glad we did!! Without their service, we wouldn't have been able to do all the things we wanted to do during our trip. We're also glad we were chauffeured by professional drivers in streets of Italy. Eleni and her local counterpart were extremely responsive to our questions and requests. All the drivers and guides showed up almost precisely 10 minutes before our agreed times. A huge shoutout to all the guides, who were extremely professional and added so much to our trip--in particular, we truly enjoyed our time with Antonella in Firenze, Giuseppe in Sorrento/Amalfi Coast, and Sabrina in Rome!

Hotel Reviews
Splendor Suite Rome
Rome

This hotel was a bit disappointing because all other hotels during our trip to Italy were wonderful. It felt like an airbnb as opposed to a hotel--self check-in outside regular business hours. We were traveling with our two teenage sons. We found out we didn't need a second room, because there was a sofa bed in the family suite that they could have used, which was not clear from their website or when we were presented with the proposal. More to our frustration, we were woken up a few times during the night because of the hallway noise. Our room (106A) was adjacent to 106B, from which we could hear everything, and the occupants in 106B were unpleasantly loud late at night. Since there was no one at the front desk in the evening, we could not ask for timely intervention. Perhaps, they should have given 106B as our second room to avoid this. At least one time, the noise source seemed to be the staff; in the morning, there were bags of laundry right outside our door.

Authenticity & Character
Location
Staff
The staff didn't come across as if they were interested in making the guests feel welcomed.
Cleanliness & Comfort
Maison la Minervetta Sorrento
Sorrento

Truly a splurge! The views from our rooms were breathtaking. Unique and original decor. Lovely breakfast spread.

Authenticity & Character
Location
The view, the view, the view!
Staff
The front desk staff were professional and welcoming. We didn't feel particularly welcomed in our interactions during the breakfast, but it could have been due to the language barrier. It took time for our coffee orders to arrive and they were variable in quality.
Cleanliness & Comfort
Hotel Alessandra
Florence

We had a family room with beds for 4. Worked out great. Tucked in a street near Ponte Vecchio with small artisan shops. Delightful!

Authenticity & Character
The owner and his staff were delightful hosts.
Location
Close to Ponte Vecchio. Small shops and restaurants.
Staff
Cleanliness & Comfort
The best shower during our entire trip.
Activity Reviews
Vatican Guided Tour
Vatican Guided Tour
Rome

With so many visitors and so many things to see, it was a very full three-hour tour. We gained much knowledge about Vatican and the artwork that adorns their buildings.

Quality of Experience
Guides, Drivers and Staff
Giovanna with LivTours was extremely knowledgeable!
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Wow, the inside of Colosseum was facinating beyond our imagination. There was so much to learn about Roman Forum, too. We feel so lucky to have done this tour with Sabrina. Her explanation painted vividly how the lives in Colosseum and the Forum might have been.

Quality of Experience
Guides, Drivers and Staff
Sabrina with LivTours was fantastic!!
Private Amalfi Coast Driving Tour
Private Amalfi Coast Driving Tour
Italy

The highlight of the driving tour was the stop for us to hike the Path of Gods trail. It was fantastico!! Because we fit the hike in, things got quite late in the day, and by the time we got to Ravello, everything was closed. The weather was gorgeous during our hike and by the time we were leaving Positano, it started to rain and the visibility fell. We're so grateful that Giuseppe drove us safely throughout our tour, because the road is curvy to say the least. He was also extremely knowledgeable about farming in the region, which we appreciated.

Quality of Experience
Guides, Drivers and Staff
We were lucky to have Giuseppe in charge of us! So professional, knowledgeable, and pleasant. Thank you for everything!!
Transport
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Pompeii

The Pompeii tour was fascinating--thank you, Natalia! There is travel distance between Pompeii, Mount Vesuvius, and the lunch site, so we were glad we had the entire day arranged and coordinated. The view of Bay of Naples from Mount Vesuvius is very worth it!!

Quality of Experience
Food
The restaurant/winery seemed all catered to the tour groups.
Guides, Drivers and Staff
Grazie, Natalia and Fabio!
Transport
Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

Antonella, our guide, was fantastic. She laid out the basics of the city's history first, which made the other explanations logically hold together. Her love of her city made it all the more special.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Mar 20, 2023
Dear Hikaru and family! Thank you very much for your positive feedback. Me and our team truly appreciate your detailed feedback, as it helps us become better, and minimize hiccups during the trips we plan and operate. I took a very good note of your enthusiastic feedback for our selected guides and drivers in each place and your comments about the hotels. On a separate note, I am really sorry that Splendor Suite did not come up to the standards we want to apply for all our travelers; my... Read more

Dear Hikaru and family!

Thank you very much for your positive feedback. Me and our team truly appreciate your detailed feedback, as it helps us become better, and minimize hiccups during the trips we plan and operate. I took a very good note of your enthusiastic feedback for our selected guides and drivers in each place and your comments about the hotels.

On a separate note, I am really sorry that Splendor Suite did not come up to the standards we want to apply for all our travelers; my attempt to allocate the budget in the smartest way possible and balance the cost of accommodations versus experiences/ tours and activities has an impact on my decisions, and I assume that after the majestic Maison La Minervetta, Splendor Suite Roma might have seemed even more basic.

I truly hope I can plan again a trip for you and your family in Italy or Greece, where I also specialize in and I wish you safe travels!

Trang was very helpful in planning Vietnam trip
Vietnam | Oct 29 - Nov 6, 2022

Ullas
Ullas P.
India | Reviewed on Mar 19, 2023

Trang was very helpful in planning Vietnam trip. She is always available in chat Or what's app to answer all the questions and doubts..

Overall she managed all bookings and services well. It was hasslefree and a memorable vacation

Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on May 01, 2023

Hi Ullas,

Thank you much for your review and I’m so glad to be your local journey planner to have this chance to host your trip. I hope to see you again on your next trip to Vietnam and South-East Asia

Wish you all the best in life!

Best regards
Trang

Great Exeperience
Thailand | Feb 24 - Mar 4, 2023

T
Tina N.
Houston, TX | Reviewed on Mar 19, 2023
We had a fantastic time all-around and appreciate Lacey's services putting together an excellent itinerary. All of the activities booked were great, we wished we had a little more time in Bangkok to experience more (maybe next time). Our guide A in Bangkok was awesome - she thought of everything but wasn't overbearing, we will miss her dearly. All of the transportation (cars/flights) booked were great, everyone was punctual and was easy to find. Our favorite hotel was Naka Phuket - we... Read more

We had a fantastic time all-around and appreciate Lacey's services putting together an excellent itinerary.

All of the activities booked were great, we wished we had a little more time in Bangkok to experience more (maybe next time). Our guide A in Bangkok was awesome - she thought of everything but wasn't overbearing, we will miss her dearly. All of the transportation (cars/flights) booked were great, everyone was punctual and was easy to find. Our favorite hotel was Naka Phuket - we would absolutely stay here again, it was serene and the views were amazing and it wasn't too far from Bangla Night Market. We enjoyed SO in Bangkok and Melia in Chang Mia as well - we would stay here again but would also be open to staying at other places. In regard to Novotel, while we can appreciate the proximity and convenience - we would not stay here again. The room had a very bad smell, the mattress was uncomfortable, and mosquitos/bugs were everywhere.

High-level of things that were booked for us: railway market, floating market, street food tour, temple visit, yacht to phi phi islands.

Would 100% utilize KimKim services again - Lacey was very responsive before and during the trip.

Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Mar 20, 2023

Hi Tina,
Thank you very much for your valuable feedback! Such a great motivation for us and helps us a lot to improve ourselves. I hope to have a chance to welcome you in Vietnam and other destinations in South East Asia soon in the future.
All my best,
Lacey

Dream Vacation
Iceland | Mar 10 - Mar 18, 2023

Holly
Holly R.
Canada | Reviewed on Mar 19, 2023
Michele did an incredible job organizing a jammed pack itinerary (at my request) for our 8 day first visit to Iceland. He asked for my input, stuck within my budget, offered suggestions I never knew were possible. He replied to me very quickly when I reached out during my trip with a question. We had an amazing time because of his guidance. I cannot begin to thank Michele anc KIMKIM enough. What a wonderful experience and I will use KK again for another trip, no question. Highly recommend... Read more

Michele did an incredible job organizing a jammed pack itinerary (at my request) for our 8 day first visit to Iceland. He asked for my input, stuck within my budget, offered suggestions I never knew were possible. He replied to me very quickly when I reached out during my trip with a question. We had an amazing time because of his guidance. I cannot begin to thank Michele anc KIMKIM enough. What a wonderful experience and I will use KK again for another trip, no question. Highly recommend the company and Michele!!

Hotel Reviews
Berjaya Hotel Mývatn
Mývatn

BEAUTIFUL hotel. Modern and up to date. Amazing decor and ambiance. Outdoor hot tub for guests to use. Good restaurant. Such super friendly staff across the board. Offered norther lights wake up calls as well.

Authenticity & Character
Gorgeous building throughout.
Location
Easy to get to/find.
Staff
So kind and helpful. Our front desk gentleman was lovely! Sven in the restaurant was accommodating and hilarious. We really liked both of them!
Cleanliness & Comfort
Hotel Langaholt
Stadarstadur

Newer building and older building combined. Incredible location with views of mountains and the ocean. Front desk lady was helpful and pleasant. We were in the new part with a mixed view of mountains and ocean as well as a balcony do that was lovely. But it seems they shouldn’t be renting out those rooms as they aren’t done yet. We had no TV, no hairdryer, 1 towel and bath mat for two people and no wash cloths. The barbaric “art” of decapitated cow/pig’s heads was questionable. The breakfast buffet was by far the worst we had all week.

Authenticity & Character
Three stars only for the view. 1 star for everything else.
Location
Staff
Cleanliness & Comfort
Clean yes, comfortable? Not with a bunch of missing comforts.
Hotel Laugarbakki
Laugarbakki

Friendly staff, decent rooms (ours slept 5 people, clean, and they had 3 hot tubs for guests to use outside which was a nice bonus. The restaurant didn’t have many good options for our family so we had to venture offsite for food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hérað - Berjaya Hotels
Egilsstadir

Beautiful, modern hotel. Very helpful and friendly staff. Good location, good views from our room.

Authenticity & Character
Location
Modern and clean hotel. Good location with beautiful views.
Staff
SO helpful and informative. Really liked those we interacted with.
Cleanliness & Comfort
Árnanes Country Hotel
Höfn

We loved this hotel! It was clean, fresh, updated and had good personality. Pinny (?), the owner (?) was so fun to talk with. Great man. It was a great location on our road trip. He offered restaurant suggestions as the restaurant onsite was seasonal, not opening until May.

Authenticity & Character
fresh, Clean updated little cottage line rooms.
Location
Perfect out on road trip route. Dark enough around to help see northern lights.
Staff
Pinny, I hope I spelled that right, was AWESOME!
Cleanliness & Comfort
Hotel Laki
Kirkjubæjarklaustur

Nice enough hotel. We got to see the northern lights here. Dinner buffet was not good, and cost us about $60 CAD per person because there was no other option for food. The dinner was a huge disappointment. They had the rooftop area closed because there were too many Filipinos staying at the hotel. Yes, that was the exact comment to us. We were told we could go up on the roof by one staff member and then another staff member was so rude and ignorant when we asked for directions to the roof top viewing area. The same staff member was a complete witch the next day as well when we crossed paths with her. When I mentioned her behaviour to some awesome staff members it was confirmed she was the owner so ya…wouldn’t recommend this hotel.

Authenticity & Character
Location
How about letting your customers have access to the things you advertise instead of closing stuff off to punish other customers.
Staff
Everyone with the exception of the tall skinny European looking Olive Oyl were great. She was rude and ignorant.
Cleanliness & Comfort
Hotel Kanslarinn
Hella

Overall nothing to look twice at. More verging on hostel territory than hotel but the staff were great. Restaurant on site looks like a complete dive, but it was probably one of our best dinners. We tried the horse steak and it was pretty good! The included breakfast was just okay.

Authenticity & Character
clean with private washrooms but that’s about it.
Location
It was on our route around the country so the location fit that requirement.
Staff
Food in the restaurant was great. All staff we crossed paths with were super friendly.
Cleanliness & Comfort
Fosshotel Baron
Reykjavík

Room was basic but slept 5 people and had a private bathroom. The breakfast buffet was decent. The staff were super friendly. The location is awesome.

Authenticity & Character
The rooms were nothing special.
Location
Perfect location in Reykjavik, within walking distance to all the inner city things we wanted to check out.
Staff
Super pleasant, friendly and helpful.
Cleanliness & Comfort
Clean for sure. Room was lacklustre but slept 5 and had a private bath so bonus for that.
Activity Reviews
Vatnshellir Lava Cave Experience
Vatnshellir Lava Cave Experience
Snæfellsnes Peninsula

This was another awesome tour! So breathtaking and awe inspiring once inside. Our guide was awesome! I think his name was Andre.

Quality of Experience
Guides, Drivers and Staff
Skaftafell Ice Cave Tour & Glacier Walk
Skaftafell Ice Cave Tour & Glacier Walk
Iceland

Beautiful but strenuous. This is quite the hike up a mountain so be prepared for a work out for sure. Stunningly beautiful. Our guide Caroline was incredible and hilarious. The ice caves were humbling and beautiful. Our driver was hilarious as well.

Quality of Experience
Guides, Drivers and Staff
Transport
Myvatn Nature Baths
Myvatn Nature Baths
Lake Mývatn

Beautiful, less busy natural spa. They had natural hot tub, hot pool, cooler pool and natural saunas.

Quality of Experience
Guides, Drivers and Staff
Solheimasandur Plane Wreck shuttle
Iceland

This was a fun jaunt off the beaten path. Our driver was fun and efficient. This was a cool stop for photo ops.

Quality of Experience
Guides, Drivers and Staff
Transport
Langjokull glacier snowmobiling
Langjokull glacier snowmobiling
Golden Circle

Amazing, amazing, AMAZING! Highly recommend. Our tour guide and all the staff we dealt with were incredible. It’s unfortunate we didn’t get our main guides name because he was hilarious and kind. I truly loved this excursion; genuinely every single thing about it. I would do it again.

Quality of Experience
A+. I can’t rave enough!
Guides, Drivers and Staff
They were all incredible. Seriously.
Transport
A cool bud on the biggest wheels I’ve ever seen. Harrowing roads up the mountain but I had full confidence in our guide’s abilities.
Blue Lagoon
Iceland

Very beautiful place. Had high hopes for this and I wasn’t disappointed but it wasn’t as jaw dropping as I thought it’d be. We went early in the morning so it was less busy. Started to get busy around 10:30 am. The one staff we mainly interacted with seemed to have zero personality. The change rooms, showers, etc. were clean. The springs themselves were beautiful and lived taking that all in.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Michele Bardasi

The team was very accommodating!
Costa Rica | Mar 10 - Mar 17, 2023

Diana
Diana J.
Canada | Reviewed on Mar 19, 2023

The team was very accommodating. We were traveling with our adult children and two grandchildren under three. They helped us know what was suitable for the various interests and abilities. When we requested a last minute change they were able to do that or without any issues. Travel provided by the Three Monkeys was exceptional and drivers accommodated extra stops when asked. We were able to get groceries on the way to our villas from the airport! I would highly recommend using this site to plan a trip to Costa Rica.

Local specialist: Sergio Bolaños
Sergio
Sergio Bolaños
Local specialist in Limon, Costa Rica | Replied on Mar 27, 2023

Hi Diana! Thank you for taking the time to share your experience with us! We are pleased to have been a part of your trip to Costa Rica, and we appreciate your recommendation. We hope to have the opportunity to see you again in the future!

Samir, at KimKim in Jordan, did an amazing jo...
Jordan | Mar 5 - Mar 16, 2023

Andrew
Andrew A.
Canada | Reviewed on Mar 19, 2023
Samir, at KimKim in Jordan, did an amazing job planning and executing our very recent trip there! Everything was organized to our liking! Our English speaking drivers, Suliman Apoobaid, and Mowafaq Ahmad, together with our guides were knowledgeable and very professional! The hotels were all excellent, though we particularly liked the, Petra Guest House, in Petra. We loved everything that we did including all the fascinating historic sites that we went to Jordan to see! Snorkelling in the Red... Read more

Samir, at KimKim in Jordan, did an amazing job planning and executing our very recent trip there! Everything was organized to our liking! Our English speaking drivers, Suliman Apoobaid, and Mowafaq Ahmad, together with our guides were knowledgeable and very professional! The hotels were all excellent, though we particularly liked the, Petra Guest House, in Petra. We loved everything that we did including all the fascinating historic sites that we went to Jordan to see! Snorkelling in the Red Sea was another highlight for us too! The people we encountered were always so friendly! We felt safe the entire time! I wouldn’t hesitate to recommend Samir and his team! They will go above and beyond to ensure that one is happy and comfortable! We’ll done, Samir!

Hotel Review
Petra Moon Hotel
Wadi Musa

We stayed at the, Petra Guest House, in Petra! It was excellent! We loved its great location next to the Visitor Entrance and Museum! Very comfortable room! Breakfast started being served early so we could begin our visit to the sites early and before all the buses arrived. We also loved spending time at there, Cave Bar which is connected to the hotel. Here, they served excellent food and cocktails!

Authenticity & Character
Location
Right next to the entrance…
Staff
Cleanliness & Comfort
Activity Review
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

Very much appreciated at 4:30 am!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 24, 2023

Hello Andrew
gratefull for your kind and encouraging words.
very happy to know that you enjoyed your trip , and hope to host you again in Jordan,

God'speed
Samir

Highlights of hospitable Jordan
Jordan | Mar 14 - Mar 18, 2023

C
Carol L.
United Kingdom | Reviewed on Mar 19, 2023
We appreciated the support to arrange an excellent driver Mohammed to get us from Amman airport to the Dead Sea, Kerak, Petra and Wadi Rum via as many scenic areas as possible eg hot springs, smaller Wadi, Dana biosphere and historic town and magnificent viewpoints.
The entrance into Petra on reaching the Treasury was spectacular and truly a wonder of the world. The donkeys and carts on the way back got us back nearly in one piece. To all young people...Good to visit before the arthritis and...
Read more

We appreciated the support to arrange an excellent driver Mohammed to get us from Amman airport to the Dead Sea, Kerak, Petra and Wadi Rum via as many scenic areas as possible eg hot springs, smaller Wadi, Dana biosphere and historic town and magnificent viewpoints.
The entrance into Petra on reaching the Treasury was spectacular and truly a wonder of the world. The donkeys and carts on the way back got us back nearly in one piece. To all young people...Good to visit before the arthritis and old age kicks in. Thanks to all our patient guides and hospitable Jordanians

Hotel Reviews
Dead Sea Spa Hotel
Sweimeh

Would really rate 8.5 not 8. Good location and some attractive areas Food was very good. Unfortunately too cold to swim in the pools. Room good size but a bit of maintenance needed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Captain Camp - Rum Valley
Disi

Central area of camp was good. Food and service was good with hospitable people. Room was too basic and unfortunate smell. They kindly got us a sheet as we are not accustomed to sleeping with just a blanket. We found it difficult managing our things on the floor. But other rooms had an extra bed to sit on or for cases which was easier.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Petra Moon Hotel
Wadi Musa

Would really give hotel 9 out of 10. Convenient location, smart clean room and good food. Both dinner and breakfast.

Authenticity & Character
Location
Close to petra site
Staff
Cleanliness & Comfort
A bit noisy but otherwise comfortable
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 20, 2023

Hello Carol
Thank you so much for the time you took to review your trip. highly appreciated .

You have kindly rated our services as 4 out of 5 .
i would be greatefull if you could highlight the missing services, so i could avoid any negative outcome in furture, i would highly appreciate that.

Thank you again, and hope to host you and your friends in furtur.
Have a lovely day ahead.
Samir

Everything was amazing handled. Finally we co...
Finland | Mar 5 - Mar 11, 2023

Ng
Ng F.
Indonesia | Reviewed on Mar 19, 2023
Everything was amazing handled. Finally we could see the Aurora twice during our stay.
The staff, the driver and Aurelie were really helpful.
We look forward to another excited tour package
Read more

Everything was amazing handled. Finally we could see the Aurora twice during our stay.
The staff, the driver and Aurelie were really helpful.
We look forward to another excited tour package

Hotel Reviews
Lapland Hotels Ounasvaara Chalets
Rovaniemi

Is ok. But I think I like more that one in Kakslauttanen

Authenticity & Character
so far is nice
Location
the cleannes and the space
Staff
Cleanliness & Comfort
Kakslauttanen Arctic Resort
SAARISELKÄ

I like the hotel space and the surrounded view

Authenticity & Character
Location
Staff
polite, friendly, helpful
Cleanliness & Comfort
the layout and the space
Local specialist: Aurelie Dhuit

Oaxaca and CDMX
Mexico | Mar 11 - Mar 18, 2023

K
kenna n.
Winter Park, FL | Reviewed on Mar 19, 2023

We really liked Anna and Leonadro. ( I did not go to Monte Alban < weloved staying at Parador San Miguel, Modrian and Hotel Maria Cristina. Lizbeth and Rena were very helpful

Local specialist: Rene Rodarte
Rene
Rene Rodarte
Local specialist in Mexico city | Replied on Mar 20, 2023

Hello Kenna!
We are so glad that you had a good time in Mexico! I'll make sure the hotels know that you loved your stay and we will look forward to assist in your next visit!

Rene

Great trip - very well done. We especially ...
Mexico | Mar 12 - Mar 16, 2023

Kimberly
Kimberly H.
Wallingford Center, CT | Reviewed on Mar 18, 2023

Great trip - very well done. We especially enjoyed Sian Ka'an and our tour guide Memo! Beautiful city and wonderful breakfast

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Mar 20, 2023

Dear Kimberly,

Thank you very much for your feedback! I am happy that you enjoyed your time in Tulum :)
I wish you all the best and I hope that you will visit Mexico again soon!
Isa and Rutopía team

Everything was planned well by Samir. I had a...
Jordan | Mar 7 - Mar 15, 2023

B
Bishara R.
Aldie, VA | Reviewed on Mar 18, 2023

Everything was planned well by Samir. I had a good time.
Special mention of my Driver in Jordan, Mamdouh. He was amazing, kind, professional and really helpful. Took really great care of me.

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 19, 2023

thank you Bishara for your nice words .
Glad that we particpated in providing you with a nice trip , and hope to host you again in our region.
Be well and safe.
Samir

HIgh praise for an amazing team!
India | Feb 4 - Feb 12, 2023

Claire
Claire S.
United Kingdom | Reviewed on Mar 18, 2023
I cannot praise the KimKim team enough. From the very start when we were planning our trip, Ravi was not only hugely helpful, but exceptionally flexible and understanding, making multiple changes to the itinerary. Ravi was always super quick in responding to our queries.
Throughout the trip the local guides and our driver looked after us beautifully. Guides were not only knowledgeable but fun and flexible, responding to the needs of the group. Would particularly pick out Jay in Delhi...
Read more

I cannot praise the KimKim team enough. From the very start when we were planning our trip, Ravi was not only hugely helpful, but exceptionally flexible and understanding, making multiple changes to the itinerary. Ravi was always super quick in responding to our queries.
Throughout the trip the local guides and our driver looked after us beautifully. Guides were not only knowledgeable but fun and flexible, responding to the needs of the group. Would particularly pick out Jay in Delhi who changed the whole of the itinerary for our second day based on the what the group had enjoyed on the first. Our lovely driver Vijay who got us safely across Rajasthan and again nothing was too much trouble
Finally the team back in the office (Priya, Raj and of course the amazing Ravi) were superb during the trip, checking in with us and making sure everything was working like clockwork. They even managed to book extra hotels/cars/trains for us at very short notice THANK YOU THANK YOU THANK YOU!!! We will be booking with you again
I have

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 24, 2023

Dear Clare,
Many Thanks for your kind and nice words. It really means a lot and gives us encouragement to do better in future. We will also eagerly wait to host your next trip to India with us soon.

Thanks
Ravi

Hiking around Quito & Galapagos trip
Ecuador | Feb 12 - Mar 2, 2023

Sophia
Sophia H.
Saint Paul, MN | Reviewed on Mar 18, 2023
Tl;dr: I’d absolutely use kimkim and work with Alvaro again! It was overall a great experience. I’ll admit, I was a bit uncertain about it at first — I like being fully in control of all planning, and I’ve never used a travel agency before. Turns out it’s incredible to have local help with trip planning. All our guides were great (Hugo especially — he was our guide during the hiking, and was simply incredible) and there wasn’t a day I didn’t enjoy. Alvaro was wonderful throughout the process,... Read more

Tl;dr: I’d absolutely use kimkim and work with Alvaro again! It was overall a great experience. I’ll admit, I was a bit uncertain about it at first — I like being fully in control of all planning, and I’ve never used a travel agency before. Turns out it’s incredible to have local help with trip planning. All our guides were great (Hugo especially — he was our guide during the hiking, and was simply incredible) and there wasn’t a day I didn’t enjoy. Alvaro was wonderful throughout the process, helping us plan the entire trip beforehand and during the trip was incredibly responsive (despite it being over holidays in Ecuador!) to help us solve any problems.

A few highlights of Alvaro’s helpfulness:
- Alvaro strongly encouraged us to keep the two rest days between our hiking in mainland Ecuador. We’re fit and used to hiking, so we were going to cut them out — and we were SO glad he insisted that we keep them. Hiking at altitude is totally different from at sea level; we appreciated the rest days.
- When our flight from Quito to the Galapagos was delayed, Alvaro had been tracking our flight and rescheduled our afternoon tour before we even messaged him about it. It was so nice not to have to worry about that or be contacting multiple people!
- We got altitude sickness during our acclimatizing hikes, so had to cancel our plan to hike Chimborazo. In the moment, Alvaro helped us make a new plan and adjust our accommodations for those nights. It was a little stressful to change plans last minute, but he made it extremely easy.
- One of our tour guides was late in picking us up and — despite it being 7:30AM — Alvaro helped us figure out what was going on and had the local guide come explain the situation. (The other people in our group tour had overslept.)
- We left our larger bags in the kimkim offices during our time in the Galapagos, and one of their drivers dropped it off with us at the airport to help us avoid an extra 90 minute drive to and from the airport. It really was the little things like this that made working with kimkim/Alvaro feel totally worthwhile. We would’ve had to rent a locker at the airport or something, and not having to deal with that hassle was a huge help.

Suggestions / things I would do differently:
- Know who your guide is each day. We never knew ahead of time who our guide was going to be, or if they’d be the same later. It would’ve been nice to know ahead of time that we’d have the same guide for all our hiking, for example. The pickup timing / structure was incredibly well coordinated, so we didn’t have trouble with finding/meeting our guide, but knowing who would repeat would’ve made tipping easier. And speaking of tipping…
- Figure out tipping expectations. Tipping is always confusing, all the time, but we still wish we’d’ve known more about norms. Alvaro gave us a general guideline to go off, which helped, but I wish we’d’ve asked him about specific days ahead of time.
- Get the direct contact info of your guides. While Alvaro was incredibly helpful, it would’ve been easier at times if we’d been able to communicate directly with our guides. One day our guide didn’t show up or communicate a delay to us (they arrived 90 minutes late, after we messaged Alvaro and he messaged them); another day we were at the departure spot in town, but had to walk back to our hotel for a pickup to drive us back there — it would’ve been nice to be able to just message the guide directly and tell them we’d meet them at the dock.
- Be well prepared for the weather, especially when hiking. We didn’t quite have the right expectations for the weather when hiking. I expect this is partially due to weather on mountains always being variable, but I wish we’d’ve been in contact directly with our guide beforehand to know how to prepare. (More notes in the daily activities, but tl;dr, we were colder than expected.)

Overall, kimkim made the entire travel experience much easier! Alvaro was incredible to work with and we appreciate all his help and expertise; truly the trip of a lifetime!

Hotel Reviews
Cuello de Luna Mountain Lodge
El Chasqui - Pastocalle

Isolated hacienda on a hobby farm -- it is not within walking distance of anything, so expect to stay and eat here. Their food is good though, so for a rest day it's a lovely place to be. - They own a few friendly dogs that we played with outside. - Charming rooms; beds had heated blankets because it was a bit chilly -- no problems with temp for us. Rustic-feeling, but clean and comfortable. - Breakfast was simple and tasty (toast, eggs, cold oatmeal-type dish, GREAT coffee) - Dinner options were limited -- not really a menu, more of a "this is what's for dinner tonight, or you can have a sandwich" -- and tasty. They did accommodate vegetarians!

Authenticity & Character
Staff
Family run B&B; everyone was very kind, friendly, and welcoming!
Cleanliness & Comfort
Ikala Quito Hotel
Quito

Catered toward tourists: it's located in a touristy / wealthy part of Quito, the staff speak English, overall it was a very comfortable stay. Within walking distance of Quito's historical center, good restaurants, and a supermarket. - Breakfast (included) was incredible, seriously the best hotel breakfast I've ever had. - They have a laundry service, but it's priced per item and very expensive -- we ended up washing clothes in the sink. - Rooms and grounds are clean and well-kept. - The lighting is incredibly harsh and white. This seems to be the norm in Ecuador, but wow was it brutal turning on the lights in the morning. - Dinner (not included) is just okay; I'd go elsewhere for dinner. - Staff is very helpful! We left bags at the desk for a day while hiking (one night of camping, before returning to the hotel) and it was no problem.

Location
Within walking distance of Quito's historical center, good restaurants, and a supermarket.
Staff
Cleanliness & Comfort
Activity Reviews
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

An ideal final day in the Galapagos. The whole day we spent on a sailboat with a dozen other tourists and crew and took a 3 hour ride to an uninhabited island. There we did a short "hike" (it was climbing 365 stairs) to an incredible viewpoint — our guide kept telling us it’s been named one of the most beautiful places in the world. By whom, we have no idea, but it was beautiful. After the hike, we went snorkeling again. We saw sharks and a Galapagos penguin, the only species of tropical penguin. The penguins are tiny — no more than a foot tall at full grown. The boat ride back was close to perfect — warm air, sea breeze, a few sightings of jumping rays — a great end to a Galapagos vacation.

Quality of Experience
Food
We were served full sit-down meals for breakfast and lunch in the boat, with good food! I get motion sickness, so I honestly would've preferred a more casual box lunch on deck -- just something to be aware of if you also get motion sick.
Guides, Drivers and Staff
Our guide and all the boat crew were so kind and welcoming. Our guide chatted with us and the rest of the tourists, gave recs for food, and overall made sure we were all enjoying ourselves.
Visit Highlands Tortoise Reserve & Charles Darwin Research Station
Visit Highlands Tortoise Reserve & Charles Darwin Research Station
Puerto Ayora

Our guide for the day took us to the Charles Darwin Research Station, where we learned more about the ecology of the Galapagos and the efforts to combat ecological destruction. It’s pretty cool how committed the islands are to preservation and environmental sustainability. At the research station we also got to visit the tortoise breeding center where we saw baby tortoises (younger than 5 years, when they’re returned to the wild), as well as a few old ones who were recovered from their early life as pets and can’t be released into the wild. After the research station, we went to the Highlands of Santa Cruz Island to visit a lava tunnel and tortoises in their natural habitat. It was, in a word, amazing. Because of the relatively short time humans have been present on the island, and the lack of predators, the wildlife here is shockingly unafraid of humans. They’re certainly aware of us, and the tortoises moved away if we approached from the front (threatening), but in general are fine with us being close and wandering around with them.

Quality of Experience
Food
The lunch at the Highlands Tortoise Reserve was honestly one of the best meals we had in the Galapagos, it was great.
Guides, Drivers and Staff
Viviana was a great guide; she knew SO much about the history, ecology of the islands, tortoises, really everything we wanted to know! Very knowledgeable, informative, friendly, and gave us restaurant recs as well :)
Transport
Hiking the Sierra Negra Volcano
Hiking the Sierra Negra Volcano
Galapagos Islands

The volcano hike was long (~9 miles) but still far easier than hiking in altitude! We walked up to the caldera (nearly 10 km across) then down the south side and saw the remnants of lava flows from the 2005 and 2018 eruptions. The landscape felt a bit otherworldly, due to the lack of vegetation and lava rocks / fissures. We also saw on our hike three Galapagos hawks — a rare sighting according to our naturalist guide.

Quality of Experience
Guides, Drivers and Staff
Was nice to have a guide explain the landscape to us, because it was so unique. Our guide, Pablo, was friendly and happy to chat with us about his experiences and the history of tourism on the Galapagos. It was interesting hearing a local perspective about the changes there over the past few decades.
Transport
This was the day we were ready at 6:50AM for a pickup and didn't get picked up or any communication until after 8. Apparently the other people in our group had overslept. We were tired and had rushed through breakfast to be ready on time, so sitting and waiting for over an hour, and not hearing anything until after we messaged Alvaro at kimkim, was really frustrating.
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil

We took a boat from Isabela to Tintoreras Islet with a small group. Walking along the islet we saw lots of marine iguanas (they’re in their nesting season, so it’s only the females) as well as white-tipped sharks, crabs, and pelicans and lots of other birds. After the island walk we went snorkeling again and saw a pair of blue-footed boobies doing a mating dance.

Quality of Experience
Guides, Drivers and Staff
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora

We started the day with a walk into the national park to Tortuga Bay, where we kayaked among sea turtles (!), little hammerhead sharks (!), marine iguanas (!), and so many birds. It was SO COOL. The water is shades of azure and teal — it truly felt like we were in a movie.

Quality of Experience
Guides, Drivers and Staff
We technically had a guide who walked there with us and a larger group, but he didn't actually say or do anything, except show us where the kayak rental was. Not sure if he was supposed to be teaching us about the flora and fauna of the Nat'l Park we were walking through, but he did not. We felt we could've done this activity on our own.
Discovering Climbing Iliniza North
Discovering Climbing Iliniza North
Quito

This was our first hike above 5000m. The way up was challenging but great: we had nice weather, were feeling pretty good after our past two acclimatizing hikes, and there was lots to look at. We reached the refuge at 4700 m feeling tired but good, ate some food, then put on our helmets and harnesses to hike the last 425 m. It got tough quickly, scrambling up rocks using hands and feet, and the altitude was starting to really hit us. Right when we neared the summit, a storm began approaching, so we took a couple quick pictures, then headed down. We didn’t quite beat the storm, as the entire way down was in dense fog and it hailed on us for a few minutes, but avoided the deluge that started once we were in the car on the way back. It is a tough hike because of the altitude, but non-technical and a great first hike over 5000m!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking the Extinct Volcano Pasochoa
Hiking the Extinct Volcano Pasochoa
Quito

An absolutely beautiful hike up the dormant volcano Pasochoa. We had perfect weather for hiking — and for getting sunburned. Getting there by car may have been more treacherous than the hike itself — we drove down a narrow cobbled road with holes / ruts / ??? that could swallow a few humans. If we were driving, we never would’ve imagined a car could make it through. The summit itself was incredible, passing through a short, verdant rainforest-like section, then leaping over a small chasm. 10/10 would recommend.

Quality of Experience
One of my favorite days of the trip, absolutely incredible.
Food
Guides, Drivers and Staff
I'm afraid of heights, but Hugo made me feel safe to jump across a "chasm" and not panic on the summit.
Transport
Reaching Guagua Pichincha Summit
Reaching Guagua Pichincha Summit
Quito

We hiked Guagua Pichincha, an active volcano! It was very cloudy at the top, so we couldn’t see the crater, but we could definitely smell the sulfur. And could definitely feel the altitude — it does make hiking (walking, moving, breathing) harder. At least for us: one of the many stray dogs in Ecuador was with us for the entire hike, more often leading than following. Instead of hiking back the way we came, we “land skied” by sliding on our feet down a sheer slope of sandy rocks. Our shoes were filled with rocks, but it was super fun!

Quality of Experience
I felt like this was "just" an acclimatizing hike. The weather wasn't great when we were there, so we couldn't see much. As a first hike at altitude, it was good.
Food
Vegetarians, be aware that options will be limited. We wished we would've said chicken was fine (we're not strict vegetarians) to open up our food options and have protein for all our meals. Many of our lunches while hiking had little / no protein.
Guides, Drivers and Staff
Hugo was an amazing guide who really understood our experience level and how to best acclimatize.
Transport
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Quito

On our first day, we went on a walking tour of the historical center of Quito and visited the equator. The historical center had beautiful old architecture, gold gilded churches, and a market where we ate local tropical fruit. We then visited the equator at the Intinan Museum and the fake equator at Mitad del Mundo. (As a bonus, we learned the process for making shriveled heads.) Incredible start to the trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Bay Tour in Santa Cruz
Afternoon Bay Tour in Santa Cruz
Puerto Ayora

We took a boat around the Santa Cruz bay, stopping to observe blue-footed boobies, learn about some of the unique animals of the Galapagos, and snorkel. The water is beautifully clear, the salt water buoyant, and there is SO MUCH wildlife, snorkeling is incredible. We were within meters of iridescent rainbow colored fish, sea turtles, starfish, sea lions, stingrays… so much to see.

Quality of Experience
Guides, Drivers and Staff
We were with a group that included families with younger kids, and the guide did a great job keeping them engaged while still talking with the adults. I was very impressed!
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 20, 2023

Hello Sophia!

I am absolutely so happy and while reading your review my heart got so warm, all of your words are very useful and will help us improve our services, and keep up the good work as well!

Your next adventure awaits in the Ecuadorian Amazon basin!

Hugs from your local friend!
Alvaro

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