Kimkim Trip Reviews

4.8
Based on 17,449 ratings
Read 17,449 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

My Favorite country to visit Morocco
Morocco | Nov 17 - Nov 29, 2022

W
Walid J.
Nicholasville, KY | Reviewed on Mar 18, 2023
Alhamdulilah, our trip to Morocco was excellent. Morocco is the most clean, safe, tourists friendly country I ever seen. In less than two weeks we saw the mountains, the sea the desert and most beautiful cities, except Casablanca, which did not have much attractions except the king Hassan big mosque. All people we saw and met are extremely friendly and that what made our travel pleasent, especially our driver Ayoub, very cool young men and quite tolerant to grumpy old travelers like us. Thank... Read more

Alhamdulilah, our trip to Morocco was excellent. Morocco is the most clean, safe, tourists friendly country I ever seen. In less than two weeks we saw the mountains, the sea the desert and most beautiful cities, except Casablanca, which did not have much attractions except the king Hassan big mosque. All people we saw and met are extremely friendly and that what made our travel pleasent, especially our driver Ayoub, very cool young men and quite tolerant to grumpy old travelers like us. Thank you Ayoub and I’ll request you to be our guide next trip.

Hotel Review
Jaal riad resort
Marrakech

Excellent Hotel to Stay At

Authenticity & Character
Every thing
Location
Nice close to the city Mall and the airport
Staff
Cleanliness & Comfort
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Mar 18, 2023

Hi Walid,

It's great to hear that you had a wonderful trip to Morocco! It sounds like you had a diverse and exciting experience, getting to see different parts of the country and meeting friendly locals. It's always a plus when you have a great driver/guide like Ayoub, who can make the trip even more enjoyable and comfortable for you.

I'm glad to hear that he was able to accommodate your needs and preferences during your travels. Thank you for sharing your experience with me, and I hope you have many more amazing adventures in the future!

Best Regards,
Abdel

The snow and mountains were breathtaking!
Canada | Mar 11 - Mar 17, 2023

Dawn
Dawn R.
Missouri City, TX | Reviewed on Mar 18, 2023
We loved our vacation! The snow and mountains were breathtaking. We really enjoyed skiing the second day. Two of the three of us had never skied and an instructor was imperative! We had Christopher at Lake Louis and he was excellent. We had to secure the lesson through the Fairmont concierge however- Julie was amazing and we were so grateful for her help! We loved both hotels but the Caribou was under construction and they started banging away on the scaffolding Monday morning.
There...
Read more

We loved our vacation! The snow and mountains were breathtaking. We really enjoyed skiing the second day. Two of the three of us had never skied and an instructor was imperative! We had Christopher at Lake Louis and he was excellent. We had to secure the lesson through the Fairmont concierge however- Julie was amazing and we were so grateful for her help! We loved both hotels but the Caribou was under construction and they started banging away on the scaffolding Monday morning.
There were a few times we were frustrated:
The car rental company was not clearly communicated. We had to go searching for any clues as to which company it was and found it on a receipt. We asked for help but I guess because it was the weekend we did not get a response until Monday.
One of the museum sites we wanted to visit and that was suggested was closed the two days we were in Banff (Mon and Tues)
The hotel did not give us ski lift tickets for the second day and this was not clearly outlined. The itinerary stated to pick them up at the “hotel”. Since we changed hotels and the first hotel had our first set of tickets, we assumed the second hotel would have the second set. That was not the case.
We wished some activities were suggested to us prior to the trip. There were a few things we would have liked to do and tried to make reservations for however everything was booked up.
In Banff we didn’t have any direction on the best places to eat (which all required reservations).
We also wish we were told that we needed to make dinner reservations at the Fairmont restaurants ahead of time.
I admit we had very high expectations after our Italy trip; but this was why we used Kimkim again for this trip. We were less impressed this time but still loved the trip and plan to return during the summer at some point.

Hotel Reviews
Hotel Arts
Calgary

Very cool hotel in the heart of downtown. We weren’t here long but it was a comfortable stay and the staff was very friendly and helpful. We walked right around the corner for dinner at Ten Foot Henry; outstanding food.

Authenticity & Character
Loved the art!
Location
Staff
So helpful and friendly
Cleanliness & Comfort
Our sink would not drain but otherwise, excellent
Fairmont Chateau Lake Louise
Lake Louise

Amazing! So beautiful. The staff were incredibly helpful, especially Julie at the concierge desk. She helped us secure a ski instructor at the last minute and that made our whole trip! We are so grateful for her help. The food at the new restaurant was excellent. We were really happy with our stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Banff Caribou Lodge and Spa
Banff

We loved the big, crackling fire in the lobby! The restaurant was excellent and the room was big and roomy. The heat did not work well at first but it was repaired quickly. the hotel itself was under repair so there was scaffolding built along the side we looked out of. We could not access the balcony or even open the doors because of this and the workers started banging away Monday morning. They should have mentioned there was a floor heater for our use. That helped a lot. The spa/hot tub was awesome. The desk failed to give us both sets of lift tickets. We did not know they had the second set and we had already traveled to our next destination without tickets. It was just a headache we didn’t need.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ski/Snow rental
Canada

Loved our instructor Christopher! The lodge was cozy and vibrant. We had a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Take the Banff Gondola to Sulphur Mountain
Take the Banff Gondola to Sulphur Mountain
British Columbia

Breathtaking! We really enjoyed this!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marie-Christine Desjardins

Great Experience Overall
Morocco | Mar 7 - Mar 16, 2023

J
Jenny S.
South Korea | Reviewed on Mar 18, 2023
Our local specialist, Abdellah, from Original Travels quickly responded to our questions and customized our trip according to our requests so that we could plan a great trip. He was professional and made us feel comfortable planning a trip to a country that we had never visited before. When we arrived in Morocco, we met our English speaking driver, Samir, who took care of us from the moment we met him at the airport until he dropped us off at the airport at the end of our trip. He was... Read more

Our local specialist, Abdellah, from Original Travels quickly responded to our questions and customized our trip according to our requests so that we could plan a great trip. He was professional and made us feel comfortable planning a trip to a country that we had never visited before.

When we arrived in Morocco, we met our English speaking driver, Samir, who took care of us from the moment we met him at the airport until he dropped us off at the airport at the end of our trip. He was trustworthy and dependable. He was willing to accommodate our requests and made us feel welcome during our entire stay. He was knowledgeable and acted not only as our driver, but also as our guide during our trip. He was able to tell us about Morocco’s history and the different regions and sites during the drive. It was a great experience overall.

Hotel Reviews
Oum Palace Hotel & SPA
Casablanca

We did not expect much from this hotel since it was just a place to spend our last night before catching our flight the next morning. It was more or less what we expected. This appeared to just be a hotel for big tourist groups. Friendly staff but the rooms were dirty. The sink and shower drains were partially clogged and drained very slowly. The towels had brown stains and there were mosquitos and ants in the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Jasmine
Chefchaouen

It was beautiful with a great view of Chefchaouen. The room was clean and the breakfast was very good with a variety of local dishes you can choose from. We didn’t mind the 159 steps to get to the lobby because that is what gives this riad the beautiful view in the common area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ghita
Fes

We expected more from a four star hotel (according to Google). The riad patio/ground level common area was beautiful and the breakfast was fine, however, the cleanliness of the room (Bahia room) left much to be desired. The room smelled musty and dank like old wooden furniture that was not taken care of properly. There were stains on the bedsheet and the hair dryer was very dirty and sticky. The riad has great potential but was not taken care of properly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

It was almost like a luxury hotel room experience in a tent in the desert.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Ait Benhaddou

The standard room was small and dim, since it did not have a window or a view. The riad itself such as the buildings, garden, and courtyard view of the mountains was very beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Elegancia Riad Boutique & SPA
Marrakech
Authenticity & Character
Location
Staff
The riad receptionist was professional and accommodating.
Cleanliness & Comfort
Activity Reviews
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Morocco

Our driver, Samir, showed us around and customized the activity according to our requests.

 Fes to Chefchaouen via Meknes & Volubilis
Fes to Chefchaouen via Meknes & Volubilis
Morocco
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

Our guide, Hassan, was great, and we really enjoyed the Moroccan salad and the pastilla at the restaurant he took us to.

Private Transfer From Merzouga to Fez
Private Transfer From Merzouga to Fez
Morocco

We got to try the fresh camel milk and even saw a wild monkey!

Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga

It would have been nice if the local guide told us what time this activity was scheduled to start. It says that it’s after breakfast but it ended up starting after 11am.

Private Transfer from Ait Benhaddou to Merzouga Desert
Private Transfer from Ait Benhaddou to Merzouga Desert
Morocco
Transfer from Marrakech to Ait Benhaddou
Transfer from Marrakech to Ait Benhaddou
Morocco
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Mar 18, 2023

Hi Jenny,

It's great to hear that you had a positive experience planning and going on your trip to Morocco. It's also wonderful that you had a reliable and knowledgeable driver in Samir, who made your stay comfortable and enjoyable.

It's always nice to hear that you have had positive travel experiences and our team was able to provide you with a memorable trip to Morocco.

Best Regards,
Abdel

Mexico Trip
Mexico | Mar 4 - Mar 17, 2023

Julie
Julie S.
Bellevue, WA | Reviewed on Mar 18, 2023
Wonderful trip by Rutopia. Excellent communication and trip planning . Once in Mexico the drivers, guides and hotels were all excellent. The travel agency did an awesome job of keeping in touch with you throughout the trip. The trip was flawless and excellent. Would recommmend Kimkim and their associated partner in Mexico without hesitation! Read more

Wonderful trip by Rutopia. Excellent communication and trip planning . Once in Mexico the drivers, guides and hotels were all excellent. The travel agency did an awesome job of keeping in touch with you throughout the trip. The trip was flawless and excellent. Would recommmend Kimkim and their associated partner in Mexico without hesitation!

Hotel Review
Pug Seal Oaxaca
Oaxaca

Loved this hotel. Beautiful with a traditional and contemporary vibe. Excellent location. Staff were all helpful and welcoming

Authenticity & Character
Beautiful traditional style with contemporary beauty
Location
Great location right in the historic district
Staff
All friendly, spoke excellent English, very welcoming
Cleanliness & Comfort
Activity Reviews
Biking tour and street art
Biking tour and street art
Oaxaca

Fun way to see Oaxaca and the beautiful murals surrounding the town

Quality of Experience
Guides, Drivers and Staff
Rural cooking workshop in Oaxaca
Rural cooking workshop in Oaxaca
Oaxaca

Highly recommend this activity if you want to immerse yourself in local culture. It was wonderful to be able to cook and learn recipes of a local woman from a small village. One of the most memorable activities of the tour

Quality of Experience
Food
Wine tasting at San Lucas Vineyard
Wine tasting at San Lucas Vineyard
San Miguel de Allende

Beautiful winery! Had no idea Mexico produced good wines. We were given 5 tastings. Enjoyed this excursion very much

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Teotihuacán "The City of the Gods" & Overnight in Queretaro
Visit Teotihuacán "The City of the Gods" & Overnight in Queretaro
Mexico

Interesting and beautiful Aztec pyramids with historical significance

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tacos, Chelas & Mezcal in Narvarte
Tacos, Chelas & Mezcal in Narvarte
Mexico City

Fun and provides the opportunity to try local street food this is safe to eat

Quality of Experience
Food
Guides, Drivers and Staff
Great guide
Transport
Local specialist: Karen Quintero

This is a must go to! Trip was amazing!
Peru | Jun 22 - Jul 1, 2022

Heather
Heather D.
Chester Springs, PA | Reviewed on Mar 17, 2023

The guides were wonderful, the people were great, the food was amazing and the mountains and culture already have me want to go back. In hindsight, I would've stayed another week to ten days and done the rainforest, and rainbow mountain.

Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in Lima, Peru | Replied on Mar 23, 2023

Hi Heather,
Great to hear you had a wonderful trip! Happy to help you cross off those other locations in Peru when you're ready!

Best,
Johanna

Thanks Lucia! ...
Ecuador | Mar 6 - Mar 13, 2023

S
Susan N.
Canada | Reviewed on Mar 17, 2023
Lucia was very responsive and helped us plan a great trip. The drivers and guides she organized for us were excellent. Thanks! Read more

Lucia was very responsive and helped us plan a great trip. The drivers and guides she organized for us were excellent. Thanks!

Hotel Reviews
Napo Wildlife Center
Quito

Amazing experience. Great staff and really good food. The sleeping huts are lovely and clean. So many things to see and do! Highly recommend this lodge.

Authenticity & Character
Private sleeping huts on waterfront. Great wooden and grass structures. Very Amazonian.
Location
Remote
Staff
Very helpful. Our guides Juan and Patricio were amazing!
Cleanliness & Comfort
Clean, good beds, front porch with hammock
Ikala Quito Hotel
Quito

A nice looking hotel in a very walkable good location. This is only a 3 star hotel. The beds were hard and there was no heat or air conditioning in the rooms although the temperature was adequate. The dining room also had no heat, it did have some propane heaters but they ran out of propane while we were there and guests had to wear coats to dinner and breakfast.

Authenticity & Character
Recently renovated rooms
Location
Walkable, sage
Staff
Very friendly
Cleanliness & Comfort
Very clean but cold especially in the dining areas. They ran out of propane while we were there and the evenings and mornings are quite cool.
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Mar 20, 2023

Hi Susan,
I am absolutely so happy reading your review, all of your words are very useful and will help us improve our services.
Best regards from Quito.
Lucía

Nice trip
Morocco | Mar 5 - Mar 9, 2023

J
Jennifer P.
Santa Monica, CA | Reviewed on Mar 17, 2023
Ali helped us plan a great trip, and was responsive to all questions and requests. He was able to make changes when our flight was canceled and we had to readjust our itinerary. Our driver was not always aware of updates, but I do not know why.
We were happy with the driver, who was always on time and was willing to accommodate our requests.
The hotels didn’t always place us in the requested room types (2 rooms with 2 twin beds). In Fes we found we were not in the hotel listed in our...
Read more

Ali helped us plan a great trip, and was responsive to all questions and requests. He was able to make changes when our flight was canceled and we had to readjust our itinerary. Our driver was not always aware of updates, but I do not know why.
We were happy with the driver, who was always on time and was willing to accommodate our requests.
The hotels didn’t always place us in the requested room types (2 rooms with 2 twin beds). In Fes we found we were not in the hotel listed in our itinerary, and we were told they were “fully booked” and that the four of us had to share a suite. Still, it was a very good experience overall.

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Mar 17, 2023
Dear Jennifer, Thank you for taking the time to share your feedback regarding your recent trip to Morocco. We apologize for any confusion or miscommunication that may have occurred between our team and your driver. We will be addressing this issue internally to ensure better coordination and communication in the future. We're sorry to hear about the hotel room discrepancies you experienced, particularly in Fes. Our goal is to provide seamless and comfortable accommodations for our guests,... Read more

Dear Jennifer,

Thank you for taking the time to share your feedback regarding your recent trip to Morocco.

We apologize for any confusion or miscommunication that may have occurred between our team and your driver. We will be addressing this issue internally to ensure better coordination and communication in the future.

We're sorry to hear about the hotel room discrepancies you experienced, particularly in Fes. Our goal is to provide seamless and comfortable accommodations for our guests, and we regret that we didn't meet your expectations in this instance. We will be following up with the hotels involved to understand the situation and prevent similar issues from happening in the future.

Despite these challenges, we're glad to know that your overall experience was positive, and that your driver was punctual and accommodating. Your feedback is invaluable to us, and we will use it to improve our services for future travelers.

Thank you once again for choosing our travel agency, and we hope to have the opportunity to serve you again in the future.

Warm regards,
Ali

THANK YOU!
Galapagos Islands | Feb 26 - Mar 10, 2023

B
Brooke C.
Morristown, NJ | Reviewed on Mar 16, 2023
We cannot thank you enough for the time and effort that you put into making this trip so successful and wonderful! All of our experiences, hotels, excursions and guides were truly exceptional. I loved that we were able to be in communication with one another the entire trip and knowing that we could reach out to you at any time was comforting and so important to us. Tamer's personal connection and attention to detail went beyond our expectations. Our 14 day trip was seamless from the... Read more

We cannot thank you enough for the time and effort that you put into making this trip so successful and wonderful! All of our experiences, hotels, excursions and guides were truly exceptional. I loved that we were able to be in communication with one another the entire trip and knowing that we could reach out to you at any time was comforting and so important to us.

Tamer's personal connection and attention to detail went beyond our expectations. Our 14 day trip was seamless from the beginning of the planning to arriving home. Thank you for everything! We are looking forward to planning another extraordinary experiential trip soon!

Local specialist: Tamer Obeid.
Tamer
Tamer Obeid.
Local specialist in Quito, Ecuador | Replied on Mar 17, 2023
Dear Brooke :) Since our first interaction and phone call, I felt how privileged I am to be paired with you and John, and to be part of the planning of this special experience for you and the beautiful students of Forman School, our Lions, and Lionesses :) I can't be grateful enough for this great opportunity of meeting you, John, and the kids in person, and for the beautiful gifts that I hold dear :) and for how wonderful you are and were throughout your trip, It fills my heart and those of... Read more

Dear Brooke :)

Since our first interaction and phone call, I felt how privileged I am to be paired with you and John, and to be part of the planning of this special experience for you and the beautiful students of Forman School, our Lions, and Lionesses :) I can't be grateful enough for this great opportunity of meeting you, John, and the kids in person, and for the beautiful gifts that I hold dear :) and for how wonderful you are and were throughout your trip, It fills my heart and those of my colleagues here in KimKim with extreme joy knowing how much you enjoyed your time here in Ecuador and the Galapagos islands, and I, on behalf of our KimKim team, promise you nothing less than perfection for your next year's trip that we already started working on.

Every guide, driver, and those who've been in contact with you here during your trip send you big hugs from Ecuador, and I'll make sure to convey your beautiful feedback to them :)

Until we meet soon :)
Yours,
Tamer

Randall with Kim Kim was great. Everything we...
Costa Rica | Mar 1 - Mar 8, 2023

David
David C.
Snellville, GA | Reviewed on Mar 16, 2023
Randall with Kim Kim was great. Everything went splendidly! All the guides were great! One in particular was Rebecca from Canoe Adventura on our Cano Negro river trip Read more

Randall with Kim Kim was great. Everything went splendidly! All the guides were great! One in particular was Rebecca from Canoe Adventura on our Cano Negro river trip

Hotel Reviews
El Establo Mountain Hotel
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Springs Resort
La Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gran Hotel Costa Rica, Curio Collection by Hilton
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Coffee, Chocolate & Sugar Cane Experience
Coffee, Chocolate & Sugar Cane Experience
Monteverde
Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Hanging Bridges at Selvatura Park
Hanging Bridges at Selvatura Park
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Twilight Hike in the Cloud Forest
Twilight Hike in the Cloud Forest
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Hiking Waterfalls & River Swimming in La Fortuna
Hiking Waterfalls & River Swimming in La Fortuna
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 17, 2023

Thank you David for your comments. I know that we are very lucky to have such dedicated people from the local tour operators we work with, I will make sure to pass your review to Rebecca.

Best regards,
Randall

We had a glorious first time in Chile! This i...
Chile | Mar 4 - Mar 11, 2023

K
Katherine C.
Carmel, IN | Reviewed on Mar 16, 2023
We had a glorious first time in Chile! This is a huge country, so we narrowed our trip to Santiago and Torres del Paine. And we saw Santiago, Valparaiso, Vin Del Mar, Colghagua Valley, Torres Del Paine National Park (two areas). From our time in Santiago, we learned about Chile’s history and economy. From our time in Torres del Paine and Patagonia, we saw great natural beauty. Everywhere we met lovely people and had a wonderful time. Our tour guides were fantastic - thank you Chris, Orlando,... Read more

We had a glorious first time in Chile! This is a huge country, so we narrowed our trip to Santiago and Torres del Paine. And we saw Santiago, Valparaiso, Vin Del Mar, Colghagua Valley, Torres Del Paine National Park (two areas). From our time in Santiago, we learned about Chile’s history and economy. From our time in Torres del Paine and Patagonia, we saw great natural beauty. Everywhere we met lovely people and had a wonderful time. Our tour guides were fantastic - thank you Chris, Orlando, and Claudia. We obviously need to go back - there are 41 national parks and we saw 1. We highly recommend a trip to Chile!

Hotel Reviews
Weskar Lodge
Puerto Natales

We enjoyed this hotel very much. Its location near Puerto Natales was great and we had a room with a fabulous view. We thoroughly enjoyed the happy hour and the dinners. The people were very friendly. Lots of international travelers staying here to go and see Torres del Paine and other Patagonia areas. Breakfast was minimal, but that seemed to be due to the fact that everyone was headed out for hikes and tours. We would stay here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Santiago El Bosque
Las Condes, Santiago

This hotel was clean, the people were friendly, and the hotel had all we needed for our stay. Its location is in a great area - we walked neighborhoods and found restaurants. Breakfast was included and was very nice. Everything was perfect - we would stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Grey Glacier Navigation
Grey Glacier Navigation
Puerto Natales

After our day of hiking to Torres del Paine, this was a nice, quiet activity. We enjoyed the glacier navigation. Our driver took care of us, but other passengers helped us understand (language barrier) that we would have down time after our glacier navigation. Fortunately, we had brought books with us and thoroughly enjoyed sitting in the lodge with a glass of wine and our books, waiting while the others took the second glacier navigation. The journeys to get to activities in Patagonia are long - we learned to relax and enjoy the 2 hours rides to get places.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day Hiking Base Las Torres - 20km approx
Full day Hiking Base Las Torres - 20km approx
Puerto Natales

Claudia was amazing and nicely patient with us! I loved this hike, but it’s a hard one. My husband was not sure that we should have been doing it. Once you get to the top, the experience is fantastic. But, be aware, the hike down is just as strenuous as the hike up. We probably wouldn’t have made it without Claudia, and it was her birthday, no less! Claudia took good care of us, and we thank her for it. It’s an experience I will keep with me for the rest of my life, and be glad for it.

Quality of Experience
Food
So nice of Claudia to give us tea at the top. Our lunches were great hiking lunches.
Guides, Drivers and Staff
Transport
Colchagua Wine Valley - (Viu Manent and Santa Cruz Wineries) - Semi private basis (Lunch included)
Colchagua Wine Valley - (Viu Manent and Santa Cruz Wineries) - Semi private basis (Lunch included)
Santiago

We had a great day in the Colchagua Wine Valley. Our driver and guide, Orlando, was fantastic and we so enjoyed our time with him. We went to the Montes and Viu Manent wineries and enjoyed both experiences. We had lunch in Santa Cruz and went to the museum there. It’s a long day, but very, very enjoyable. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day - Valparaiso & Viña del Mar
Full Day - Valparaiso & Viña del Mar
Santiago

Chris and our driver were great! We learned about Valparaiso, Vin Del Mar, and saw things that helped our knowledge. We had a good combination of walking and riding in the van. We had a lovely lunch in Vin Del Mar. This was a nice day. We very much appreciated seeing the Easter Island statue in Vin Del Mar.

Quality of Experience
Guides, Drivers and Staff
Transport
Panoramic private city tour around Santiago de Chile - Half day
Panoramic private city tour around Santiago de Chile - Half day
Santiago

We would have liked this tour to be a little better. We think it was a collision of many negative factors that led to the tour being not as good as it could have been. We changed to a private tour at the last minute. Our tour guide’s English was not quite as good as it should have been - he had the knowledge of the areas, but had difficulty communicating it to us. We would have liked to have seen, for instance, Iglesia de San Francisco. Another thing that was probably going on during our tour were demonstrations in downtown Santiago, causing our tour operators to not want to let us out among the crowds.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ana Maibach Cikes
Ana
Ana Maibach Cikes
Local specialist in Córdoba | Replied on Mar 17, 2023

Dear Kathy,
Thank you for your kind words and your precise descriptions of the tours, they help us grow and develop a better service every day!

I hope your time in Chile has awakened the desire to return! We will be waiting for you again in South America to continue discovering the 40 remaining national parks hahaha!

It was a pleasure assisting you!
My best wishes,
Ana and the entire Trips South America team! <3

Jordan 7 days!
Jordan | Feb 18 - Feb 25, 2023

S
Steve W.
Malaysia | Reviewed on Mar 16, 2023

Had an eye-opening trip to Jordan taking the Amman - Petra - Wadi Rum - Dead Sea - Amman route. Our guide and driver Khaled was splendid and we learned a lot about Jordan from him throughout the trip. He went out of his way to bring us coffee and sweet shopping.

Jordan itself offers breath-taking sites especially Petra and Wadi Rum.

Highly recommended!

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 16, 2023

thank you Steve
Hope to see you again in Jordan.
Be well ans safe.
Samir

Nothing Short of Exceptional!
Costa Rica | Feb 17 - Feb 25, 2023

Susan
Susan H.
Hilton Head, SC | Reviewed on Mar 16, 2023
We recently traveled to Costa Rico with the the help of Kim-Kim. It was ‘nothing short of exceptional’. Sergio, our local contact, had the perfect suggestions based on our objectives. The accommodations were excellent, transports ( all 6 of them) were safe and never one minute late. The tour guides chosen for us were exceptional, knowledgeable and reliable. The logistics team, provided by Charlotte and Nancy, were tremendous. Throughout the entire process, all questions were answered... Read more

We recently traveled to Costa Rico with the the help of Kim-Kim. It was ‘nothing short of exceptional’. Sergio, our local contact, had the perfect suggestions based on our objectives. The accommodations were excellent, transports ( all 6 of them) were safe and never one minute late. The tour guides chosen for us were exceptional, knowledgeable and reliable. The logistics team, provided by Charlotte and Nancy, were tremendous. Throughout the entire process, all questions were answered promptly and not one detail was overlooked. In the future, we will use Kim-Kim for all of our travel needs.

Hotel Review
Bosque del Cabo Rain Forest Lodge
Puerto Jimenez

Paradise. Absolutely beautiful spot overlooking the Pacific Ocean. The accommodations, staff and food were exceptional. We will go back!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santa Elena Cloud Forest Reserve Guided Hike
Santa Elena Cloud Forest Reserve Guided Hike
Monteverde

A beautiful place in the planet. Our guide was exceptional and without her, we wouldn’t have seen a thing.

Quality of Experience
Guides, Drivers and Staff
Ni
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

The coffee and chocolate tour was interesting and fascinating. The guide was exceptional.

Quality of Experience
Guides, Drivers and Staff
B
Transport
Local specialist: Sergio Bolaños
Sergio
Sergio Bolaños
Local specialist in Limon, Costa Rica | Replied on Mar 16, 2023

Hello Suan, I am glad to hear that you had an amazing experience! Thank you for sharing your positive feedback with us. It's always great to know that we were able to provide a trip that created lasting memories. Pura Vida!

10/10 would recommend to anyone. I also neede...
Vietnam | Feb 27 - Mar 9, 2023

K
Kevin B.
Rancho Palos Verdes, CA | Reviewed on Mar 16, 2023

10/10 would recommend to anyone. I also needed the trip planned in 72 hours and they were able to accommodate which was awesome.

Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on Mar 17, 2023

Hi Kevin

Thank you much for your review and I’m so glad to be your local journey planner to have this chance to host your trip. I hope to see you again on your next trip to Vietnam and South-East Asia

Wish you all the best in life!

Best regards
Trang

Our guide to Chileo was awesome, he was Javie...
Patagonia | Jan 28 - Feb 8, 2023

Michael
Michael D.
Denver, CO | Reviewed on Mar 15, 2023
Our guide to Chileo was awesome, he was Javier, a Mapucin. Awesome day. Rapa Nui our guide for two days was Hugo. Degree in Rapa Nui culture! He was wonderful. Our guide to Valparaiso was Orlando. He too was awesome. He had been our driver on a lot of shuttles prior as well. Santiago tour was so so The Lake tour from Puerto Varas was very nice. Read more

Our guide to Chileo was awesome, he was Javier, a Mapucin. Awesome day.

Rapa Nui our guide for two days was Hugo. Degree in Rapa Nui culture! He was wonderful.

Our guide to Valparaiso was Orlando. He too was awesome. He had been our driver on a lot of shuttles prior as well.

Santiago tour was so so

The Lake tour from Puerto Varas was very nice.

Hotel Reviews
Hotel Vai Moana
Easter Islan

Great breakfast and dinner Great grounds. Chickens in the yard are cool. Some issues with getting hot water for shower. No AC.

Authenticity & Character
Location
Staff
Bar tender was great
Cleanliness & Comfort
Park Inn by Radisson Puerto Varas
Puerto Varas

Nice place with great breakfast Convenient location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel DoubleTree by Hilton Santiago Kennedy
Santiago

Great staff who helped with boarding passes, restaurants and holding out bags. Good breakfast and late night drinks at top floor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day - Valparaiso & Viña del Mar
Full Day - Valparaiso & Viña del Mar
Santiago

The side tours were good on the way there. Valparaiso was great. Orlando was an awesome guide.

Quality of Experience
Guides, Drivers and Staff
Transport
First tour guide did not show and no communication to us. Orlando was infill and awesome.
Half Day Akivi Tour
Half Day Akivi Tour
Easter Island

Same comments as the full day tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Orongo Tour
Half Day Orongo Tour
Easter Island

Same comments as the full day tour

Quality of Experience
Guides, Drivers and Staff
Transport
Easter Island Full Day Tour
Easter Island Full Day Tour
Easter Island

Sooo much history. Hugo was our guide and he has a degree in Rapa Nui culture. Two days with him was totally awesome

Quality of Experience
Guides, Drivers and Staff
Transport
Panoramic City Tour
Panoramic City Tour
Santiago

Fairly basic other than changing of the guard. Blue rock store was not needed

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to Chiloe Island: Ancud, Castro & Dalcahue  - PRIVATE
Excursion to Chiloe Island: Ancud, Castro & Dalcahue - PRIVATE
Puerto Varas

This was an awesome trip. Just the two of us, no dual translation. Learned about Mapucin culture from him, Javier was Mapucin. Great lunch spot in Castro on the water. Great local market tour

Quality of Experience
Guides, Drivers and Staff
Javier all the way😁
Transport
Tour Around the Llanquihue Lake
Tour Around the Llanquihue Lake
Puerto Varas
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ana Maibach Cikes
Ana
Ana Maibach Cikes
Local specialist in Córdoba | Replied on Mar 17, 2023

Dear Michael,
Thank you for taking the time to write about each experience :)

I hope you and Peggy had a great time in Chile!! We hope to receive you soon, again in Latin America.

All the best,
Ana :)

WOW. If only I could live the rest of my life on this trip...
Norway | Feb 18 - Mar 3, 2023

Sarah
Sarah B.
Newburgh, NY | Reviewed on Mar 15, 2023
WOW. We just got back from our honeymoon of a lifetime! Since my husband and I started dating, I always told him of the cold wonders of Norway - the sparkling snow, sharp mountains, and crystal blue ice water of the fjords - and was so excited when we decided to go for our honeymoon. Knowing I would also be planning a wedding, there was no way I would have planned a successful 2-week trip around the beautiful country and that's why I'm so overjoyed I found KimKim. Being able to have a local... Read more

WOW. We just got back from our honeymoon of a lifetime! Since my husband and I started dating, I always told him of the cold wonders of Norway - the sparkling snow, sharp mountains, and crystal blue ice water of the fjords - and was so excited when we decided to go for our honeymoon. Knowing I would also be planning a wedding, there was no way I would have planned a successful 2-week trip around the beautiful country and that's why I'm so overjoyed I found KimKim. Being able to have a local specialist with such great knowledge - of both the country and what we were looking for in a vacation - Tricia gave us memories we never would have thought to ask for.
Tricia's kindness and willingness to work with us really made all the difference when planning. She was able to take our initial ideas, such as enjoying ice fishing, food, and beer, and give us things like a Viking dinner at a microbrewery, a walking food tour of Oslo (loved Stig!!), and getting us to see so much more of the country than we had anticipated.
If I could do it all over again, the things I would say you absolutely could not miss would be having an amazing dinner at the Bergen Bors hotel in Bergen, a sleddog ride in Lyngen, and a walking beer tour in Tromso.
We cannot thank Tricia enough for putting together such a wonderful adventure, and Norway for being so awe-inspiring and full of the best people.

Hotel Reviews
Bergen Børs Hotel
Bergen

If you have the chance to stay here, DO. This amazing hotel was nothing short of incredible - very kind and professional staff, the food was delicious, and the building is so beautiful.

Authenticity & Character
Location
The view from our room overlooked the harbor and was about a 10 minute walk from the train station.
Staff
Cleanliness & Comfort
Comfort Hotel Karl Johan
Oslo

The hotel staff was very kind, the breakfast was incredible, and it is very centrally located. The room was quite small but I think having the charming character and decor while also being a few minutes from the train make this a great place to stay.

Authenticity & Character
Very cute and quirky!
Location
Very easy walk from the train station
Staff
Cleanliness & Comfort
Lyngen North Glass Igloo
Lyngen

The Lyngen North hotel is such a unique and incredible experience. You cannot beat the view out into the fjord, and you absolutely cannot beat the talent of the chef there. Out of our vacation across Norway, the dinners at Lyngen North were hands down some of the best food we've ever had. The atmosphere is very calm and clean and the other staff are more than happy to help at any time.

Authenticity & Character
Although the main attraction is the glass igloo, we adored the main hotel area. It was a very modern and tranquil area to relax in.
Location
LOVED the view, but it is very out of the way and would be difficult to do anything outside of your scheduled activities.
Staff
Cleanliness & Comfort
Activity Reviews
Dogsledding Evening Tour
Dogsledding Evening Tour
Lyngen

Out of two weeks worth of Norwegian adventure, this tour was our favorite! Riding along with the dogs was so easy and it was an absolute joy to see their excitement for running. The trail we went on was perfectly worn in so the dogs did all the work! We were able to have fish soup and coffee by the fire to warm up and really enjoyed the company of the guides.

Quality of Experience
Guides, Drivers and Staff
So kind and funny!
A Taste of Norway's Culture and Cuisine
A Taste of Norway's Culture and Cuisine
Oslo

We loved our tour with Stig! We had a great time walking around and learning about the city's history and culture.

Local specialist: Tricia Cantlon
Tricia
Tricia Cantlon
Local specialist in Oslo | Replied on Mar 16, 2023
It was such an honor to help you during busy times of wedding planning and arrangements. You are such a sweet person, and it's very heartwarming to see these photos and hear details of the memories you made with your new husband. What a wonderful way to start your lives together!
So thankful for your amazing guides and activity organizers in the country who helped to make this a positive experience. And a little shoutout to mother nature for helping with weather and northern lights displays...
Read more

It was such an honor to help you during busy times of wedding planning and arrangements. You are such a sweet person, and it's very heartwarming to see these photos and hear details of the memories you made with your new husband. What a wonderful way to start your lives together!
So thankful for your amazing guides and activity organizers in the country who helped to make this a positive experience. And a little shoutout to mother nature for helping with weather and northern lights displays :)

Congratulations on your marriage and good luck on your next chapter! I do hope we meet again someday! Thanks for everything, Sarah!

Amazing Trip! Argentina stole our hearts
Argentina | Mar 2 - Mar 14, 2023

H
Hannah L.
New Port Richey, FL | Reviewed on Mar 15, 2023

We planned our trip to Argentina one month prior to leaving. With that being said, Matias and the KimKim team were amazing and were able to bring our dreams to light in such a short amount of time. Matias was extremely responsive and prompt, and provided great recommendations for dining and tours. Argentina is such a beautiful country and we are so grateful for Matias ability to help facilitate and cater one of the most memorable trips of our lifetime. Thank you from the bottom of my heart! I highly recommend Argentina, Matias, and the entire KimKim team!

Local specialist: Matias Alemani
Matias
Matias Alemani
Local specialist in Buenos Aires | Replied on Apr 26, 2023

Dear Hannah,
Thanks for taking the time to write such a lovely review 😍 I enjoyed so much working with you and putting together this trip for you and David. You're wonderful travelers! 😊
Best regards all the way from Buenos Aires!
Matias.

Moroccan travels
Morocco | Mar 5 - Mar 11, 2023

D
Dina P.
Medford, MA | Reviewed on Mar 15, 2023
Our driver Yassine was excellent. He was there whenever we needed him or had any questions! Also, our guide in Fez was very knowledgeable and very informative. I highly recommend them both. Read more

Our driver Yassine was excellent. He was there whenever we needed him or had any questions! Also, our guide in Fez was very knowledgeable and very informative. I highly recommend them both.

Hotel Reviews
Hotel Sahrai
Fès

This was a very beautiful hotel with a great rooftop.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Casablanca Hotel
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Anika
Marrakech
Authenticity & Character
Location
Staff
The staff was exceptional
Cleanliness & Comfort
Activity Review
Hammam Visit: Traditional Body Scrub
Hammam Visit: Traditional Body Scrub
Morocco

I absolutely loved the hammam.

Quality of Experience
Guides, Drivers and Staff
Yassine was excellent always available and accommodating
Transport
The car was perfect for all of our luggage and very roomy for the 4 of us.
Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco, New York, Spain | Replied on Mar 15, 2023

Dear Dina! Thank you so much for the review! I'm glad to hear that your trip went so well and that you enjoyed everything about it. Please stay in touch and let us know if you ever want to visit us again :)

Dream Greenland trip became a reality
Greenland | Feb 28 - Mar 10, 2023

Katie
Katie R.
College Park, MD | Reviewed on Mar 15, 2023
Emanuela helped make my dream Greenland trip a reality. She was super responsive throughout the entire trip, ready to rearrange an activity when any unforseen circumstances came up due to weather, and would check in to make sure everything was going well. Everything exceed expectations, and we were grateful to have Emanuela and her expertise to help navigate Greenland's hotels, DMCs, and more. 10/10 recommend. My highlights:
- Boat tour through UNESCO Ilulissat Icefjord
- Version of an...
Read more

Emanuela helped make my dream Greenland trip a reality. She was super responsive throughout the entire trip, ready to rearrange an activity when any unforseen circumstances came up due to weather, and would check in to make sure everything was going well. Everything exceed expectations, and we were grateful to have Emanuela and her expertise to help navigate Greenland's hotels, DMCs, and more. 10/10 recommend.

My highlights:
- Boat tour through UNESCO Ilulissat Icefjord
- Version of an Inuit kaffemik in Oqaatsut
- Seeing the Northern Lights
- Dog sledding over frozen lakes
- Drinking wine while enjoying Ilulissat sunsets from our hotel room, epitome of "room with a view"

Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Mar 16, 2023

My dear Katie,
thank you so much for your words and for such a nice review.
It has been a pleasure to connect these past months and a lot of fun to plan your Arctic honeymoon together.

And I am very happy that the overcome exceeded your expectations and that, in a way, I managed to share my love for Greenland with you and Brendan.

Thank you for your trust and for your kindness and hope to have you back somewhere up here again, one day,
Emanuela

HARDLY ENGLISH AND NO OTHER LANGUAGE SPOKEN, DIFFICULT JUST A DRIVER AND NO GUIDE!
Morocco | Apr 4 - Apr 11, 2024

Veronica
Veronica C.
Mexico | Reviewed on Mar 15, 2023
The chofer was a kind and friendly man. He was a chofer and NOT a guide as you describe!.
He hardly spoke ENGLISH and came with another man that was doing his training ship, who did NOT spoke a WORD of English. All trips they were speaking in the Berber language and at all times Beber music. We were NEVER notified of this no speaking English and two men.
We NEVER got complete information of the day activities and options for lunch. We were just taken somewhere they decided. We DID called Said...
Read more

The chofer was a kind and friendly man. He was a chofer and NOT a guide as you describe!.
He hardly spoke ENGLISH and came with another man that was doing his training ship, who did NOT spoke a WORD of English. All trips they were speaking in the Berber language and at all times Beber music. We were NEVER notified of this no speaking English and two men.
We NEVER got complete information of the day activities and options for lunch. We were just taken somewhere they decided. We DID called Said and Abdel for HELP. The just called to the "driver" to ask him to give us detail information of the day activities. Which didnt make a difference.
YOU SHOULD SELECT ""BETTER"" THE CHOFER AND MAKE SURE THEY REALLY SPEAK AT LEAST ENGLISH AND IS REALLY A """GUIDE"".
The guide provided in Fes had experienced and spoke English. Before and after Fes we were left alone and hardly information of the places.

Hotel Reviews
Riad Dar Maya
Essaouira

Not too clean, hardly English spoken

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Amani
Fès
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Xaluca Dades
Boumalne

Too crowded

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Titrit
Ait Ben Haddou

Friendly people

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

Good dinner and friendly people, well organized

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beds
Activity Reviews
Guided Tour of Essaouira
Guided Tour of Essaouira
Essaouira

HOTEL WASNT TO GOOD AND CLEAN

Quality of Experience
Guides, Drivers and Staff
WE WERE LEFT WITHOUT ANY INFORMATION
Transport
Argan Oil Women's Cooperative
Argan Oil Women's Cooperative
Morocco

YOU SHOULD NOT PROMOTE THIS ANIMAL ABUSE!!!! GOATS WE WILL SHARE THIS CRUEL EXPERIENCE, PEOPLE PUTTING THEIR GOATS ON TREES FRO MONEY IN THE SUN FOR MANY HOURS!!!!!!!!!!!!

Quality of Experience
YOU SHOULD NOT PROMOTE THIS ANIMAL ABUSE!!!! GOATS
Guides, Drivers and Staff
Transport
NOT PROMOTE ANIMAL ABUSE!
Private Transfer from Marrakech to Enchanting Essaouira
Private Transfer from Marrakech to Enchanting Essaouira
Morocco

Hotel wasnt that clean, no guide. no information at all. We were just left on our own without any inofrmation.

Quality of Experience
Hotel wasnt too good and clean
Food
We selected our own restaurant
Guides, Drivers and Staff
Transport
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Fes

Guide was good and did an effort to communicate in English.

Quality of Experience
Food
Give options
Guides, Drivers and Staff
Transport
Private Transfer From Merzouga to Fez
Private Transfer From Merzouga to Fez
Morocco
Quality of Experience
Food
ASK where we want to eat!
Guides, Drivers and Staff
NEED to speak English!
Transport
Transfer from Dades to Merzouga via Todra Gorges & Erfoud
Transfer from Dades to Merzouga via Todra Gorges & Erfoud
Morocco

We were taken to the snake road without asking. And the stone road also without asking. Once we arrived the chofer asked if we wanted to walk by the high stones, we responded NO. And still we were stopped and had to walk.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Drive from Aït Benhaddou to Boumalne Dades via Ouarzazate & Rose Valley
Drive from Aït Benhaddou to Boumalne Dades via Ouarzazate & Rose Valley
Morocco

NO INFORMATION GIVEN

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from Marrakech to Ait Benhaddou via the Atlas Mountains
Transfer from Marrakech to Ait Benhaddou via the Atlas Mountains
Morocco

Chofer hardly spoke English and we were not informed of all details fro the trip. We were NOT given an option for lunch. And it there wasnt an option we were not informed of that and the expensive 120 p.p cost! nd payment only CASH.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist:
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Mar 22, 2023
Hi Veronica, We appreciate your feedback regarding your recent trip with us and apologize that your experience did not meet your expectations. Please be assured that we take your feedback seriously and are taking steps to address the issues you raised. We would like to clarify that our driver is one of our most experienced chauffeurs, and has received positive feedback from many of our previous guests. However, we understand that the language barrier you encountered may have caused... Read more

Hi Veronica,

We appreciate your feedback regarding your recent trip with us and apologize that your experience did not meet your expectations. Please be assured that we take your feedback seriously and are taking steps to address the issues you raised.

We would like to clarify that our driver is one of our most experienced chauffeurs, and has received positive feedback from many of our previous guests. However, we understand that the language barrier you encountered may have caused frustration and inconvenience, and we regret any misunderstanding or lack of information you may have experienced as a result.

We acknowledge that clear communication and the provision of information are essential components of our service, and we will emphasize the importance of providing detailed information to our guests to ensure that they have a better understanding of the activities and options available to them during the trip.

We want to reiterate that our drivers are chauffeurs, not guides, and we apologize if this was not conveyed to you clearly before your trip. The person accompanying our driver was a trainee, and we regret any inconvenience caused by their limited English proficiency. We will ensure that all our drivers have the necessary language proficiency to communicate effectively with our guests.

We value your feedback and assure you that it will be considered as we continue to enhance our service and select our drivers. We hope that you will allow us another opportunity to demonstrate our commitment to providing exceptional service for you in the future.

Best Wishes,
Ali

This trip overall was definitely one of the best
Italy | Oct 22 - Nov 1, 2022

JACQUELINE
JACQUELINE O.
Dwight, IL | Reviewed on Mar 15, 2023
This trip overall was definitely one of the best trips I've ever had. Europe was a whole vibe.
Pros:
Got to visit a lot of locations in a short amount of time. the activities Harris planned were good. I wished he had also included the museum in Florence as well. but the activities in Athens, and Santorini where really enjoyable. I loved it. Harris was also very responsive to my requests during the trip and made changes to the hotel when I wasn't happy. the activities in Greece were the...
Read more

This trip overall was definitely one of the best trips I've ever had. Europe was a whole vibe.
Pros:
Got to visit a lot of locations in a short amount of time. the activities Harris planned were good. I wished he had also included the museum in Florence as well. but the activities in Athens, and Santorini where really enjoyable. I loved it. Harris was also very responsive to my requests during the trip and made changes to the hotel when I wasn't happy. the activities in Greece were the best. I truly feel I got a good dosage of what Santorini and Athens have to offer.

COns: We had a cooking class in Florence, although it was nice it took up our whole day, considering we were only in Florence for 2 days, I would not have recommended this activity. The hotels were in really good locations but the Athens hotel room was incredibly tiny. It was soo tiny there was no bathroom. just a shower, toilet and sink but they were in the room, instead of separate room. I didn't like this at all, but the pro here is Harris was able to get me an upgrade in Santorini to make up for this.

Using Kimkim, made my trip so much easier and stress-free as all transportation and schedule were already planned out so it took off that stress of having to plan things out,

Local specialist: Harris Bitsounis
Harris
Harris Bitsounis
Local specialist in Athens | Replied on Mar 15, 2023

Dear Jacqueline,

Thank you very much for your kind words and for taking time to write this review! Me and the rest of the team are very happy that you enjoyed your trip and had great time in our country. Also I would like to thank you for your honest feedback as it is very helpful for me and my team to get better and better day by day. Of course I will be more than happy to organize your next trip either to Italy or Greece.

I wish you safe travels!

Best regards,
Harris

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.