Kimkim Trip Reviews

4.8
Based on 17,419 ratings
Read 17,419 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our family trip to Norway was unforgettable a...
Norway | Dec 20 - Dec 28, 2022

Kristine
Kristine E.
Storrs, CT | Reviewed on Jan 04, 2023
Our family trip to Norway was unforgettable and seamlessly arranged by the KimKim team, most notably Julia, with help from Meree. We had some challenges scheduling the trip due to COVID and a personal emergency. Julia was able to navigate these changes coming up with a wonderful itinerary. Our goal was to spend family time amid the snow and Northern Lights at Christmas. We started in Oslo, where a lovely boutique hotel was booked for us. It was in the middle of the city with easy access... Read more

Our family trip to Norway was unforgettable and seamlessly arranged by the KimKim team, most notably Julia, with help from Meree. We had some challenges scheduling the trip due to COVID and a personal emergency. Julia was able to navigate these changes coming up with a wonderful itinerary. Our goal was to spend family time amid the snow and Northern Lights at Christmas. We started in Oslo, where a lovely boutique hotel was booked for us. It was in the middle of the city with easy access to museums and restaurants. We loved walking through the Vigeland sculpture museum and enjoying Gustav Vigeland's works. Also, the harbor and its excellent restaurants were enjoyable.
We then traveled to Tromso. Julia arranged an unforgettable tour of the Tromso Ice Domes and a snowmobile trip exploring the Northern Tip of Norway, which borders Sweden and Finland, the Three-Country Cairn. We then traveled by minibus to a location outside Tromso for a spectacular Northern Lights display. Our travels then took us to Alta, where we went on a dogsledding trek with a guide who has successfully competed with her dogs in many dogsledding races, including the famed Iditarod. We dined in the restaurant where her husband, the former chef for the King of Norway, prepared an exquisite 5-course meal with local ingredients.
It was a magical time that will stay with us forever. I am grateful to Julia and the team for making it possible.

Hotel Reviews
Bjørnfjell Mountain Lodge
Alta

This beautiful mountain lodge is located a few kilometers outside of Alta. It is rustic but modern and very cozy and inviting. The rooms were lovely. I had a beautiful view of one of the ski slopes and the bison shed! The staff was particularly friendly and warm. They went out of their way to make sure that we were comfortable. I loved chatting about local traditions and the way of life in Northern Norway. The room price included a delicious smorgasbord breakfast, and dinner was also available. There was a set menu for each evening. The facility offered several winter activities, including snowshoeing, skiing, tubing, and watching the Northern Lights from the mountaintop warmed by a campfire.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarion Collection Hotel Aurora
Tromsø

The Hotel Aurora was located in central Tromso. It was more reminiscent of a chain hotel than the other more boutique-like hotels we stayed at. The decor was modern, and the facilities and rooms were immaculate. The biggest advantage was the location which gave easy access to the many tours available in Tromso. All meals were included. They were buffet-style and simple, but the food was very good.

Authenticity & Character
It felt more chain-like but was very comfortable
Location
Close to tour pickup sites
Staff
Cleanliness & Comfort
Malangen Resort
Skutvik, Meistervik

This hotel comprises apartments and separate cottages, all overlooking the Fjord. The unit I had was owned by a Tromso family who invited guests to write in their guestbook telling a little about themselves and where they were from. There was a basket of flannel slippers near the door, so we could remove our snowy boots in the mudroom. The decor was simple and tasteful. Like much of Scandinavia, the unit was immaculate. The room charge included an excellent smorgasbord for breakfast. Dinner was available at an extra charge. The first night we ordered off of the menu. On the second night, we had the Christmas buffet. Both were excellent. The dining room was decorated for Christmas in a very tasteful way. The furnishings were comfortable and modern.

Authenticity & Character
Location
A bit remote but lovely
Staff
Cleanliness & Comfort
Hotell Bondeheimen
Oslo

The hotel location in the center of Oslo within walking distance of shopping, restaurants, and museums. The rooms are comfortable and immaculate. The hotel staff is friendly and very helpful. There is a lovely smorgasbord breakfast included in the room price. The restaurant also serves dinner. The decor is modern and tasteful while respecting the historic building. I enjoyed breakfasting at the bar overlooking the street at 7 am and watching Oslo come to life.

Authenticity & Character
Location
Central - close to restaurants, museums, and public transportation
Staff
Cleanliness & Comfort
Activity Reviews
Full activity day
Alta

The lodge is an all-inclusive winter activity destination place. While we could not participate in scheduled activities on the mountain due to severe weather (several roads were closed), we could go out on our own by snowshoe. The staff was wonderful and treated us like family.

Quality of Experience
Guides, Drivers and Staff
Dog Sledding & Northern Lights
Dog Sledding & Northern Lights
Alta

If I could give this experience 10 stars, I would. It was a fabulous from start to finish, particularly since Tine and Hanna, our guides, are the real deal. They have both successfully raced their dogs internationally, notably in the Iditarod. The dogs that pulled the sleds were wonderfully socialized, and it was obvious that they loved their work. We learned how to harness the dogs and drive the sleds. We then took off on a lively trip through woods and fields in the beautiful Norwegian countryside under the Northern Lights. The evening ended around a campfire with a mug of warm cocoa or tea. The venue is also an Inn and has a world-class restaurant. The chef, Trasti, is phenomenal.

Quality of Experience
Guides, Drivers and Staff
Transport
Northern Lights Hunt by Bus
Northern Lights Hunt by Bus
Tromsø

This was a trip by minibus with a group of 15 people originating in Tromso. The guide is familiar with the local microclimate and can find a spot where the Northern Lights are likely to be seen, even if it is cloudy in Tromso. We were lucky, needing to travel only about 45 minutes outside of Tromso. The guide set up a campfire and had warm drinks for us. He had an undergraduate degree in physics and was a graduate student at the Arctic University of Norway in Tromso, studying clean energy and its integration into the grid. Not only was he able to explain the science behind the northern lights, he also provided insight into the vibrant scientific and cultural landscape of Northern Norway. Hearing fellow travelers' stories about the campfire was also interesting. We were richly rewarded for our patience with a spectacular show of the lights.

Quality of Experience
Guides, Drivers and Staff
Transport
Lapland Snowmobile Excursion
Lapland Snowmobile Excursion
Tromsø

This was an all-day event in a very remote and beautiful place. The guides were knowledgeable, and I learned much about this area. We traveled to a manmade island that marks the borders of Sweden, Norway, and Finland . It is the northernmost international tripoint in the world. We traveled here on Christmas Day in the depth of the polar nights. The sky was clear, and during the 3 hours of dusk, the sky was blue with the gorgeous color of a sunset (though the sun never appears) reflected on the snowy terrain. Truly an unforgettable experience.

Quality of Experience
Food
There was a lovely warming stew served outside
Guides, Drivers and Staff
Transport
Ice domes tour and reindeers
Tromsø

This was a wonderful way to celebrate Christmas Eve with my family. Our guide was a young Swedish man who was knowledgeable and also very engaging! The structure itself is amazing. It was fascinating to learn about how the domes are constructed. There are gorgeous ice carvings of Norwegian explorers and arctic animals inside each room. It is possible to book an overnight stay in one of the rooms though the shower and bathroom facilities are shared and a bit rustic. The ice beds are topped with a mattress and reindeer skins for warmth. We enjoyed a shot at the bar in glasses made of ice. We also had a simple stew for lunch in the dining room. There was a herd of reindeer that we were able to observe. After the tour, we walked up a path to a dog sledding kennel where there was no other than Santa! I wonder if he made his journey that evening by dogsled or with reindeer pulling his sleigh!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Julia Plaschke
Julia
Julia Plaschke
Local specialist in Kristiansand | Replied on Jan 09, 2023

Hi Kristine, I am so glad that you and your family enjoyed the vacation in Norway, especially after you had to wait so long until you could finally go!
Thanks a lot for giving us your feedback!
I wish you and your family all the best!
Take care!
Julia

Norway experience with kimkim
Norway | Dec 27 - Jan 3, 2023

Dan
Dan B.
Ridgeland, MS | Reviewed on Jan 04, 2023
The kimkim platform was user friendly and easy to navigate. The service allowed me to interact with the travel specialist directly and in real time. I was very pleased with the service. My children and I enjoyed the Northern Lights and tour of Oslo the most. The whale watching consumed the entire day after a long travel day. We returned from the whale watching at 1700 and were expected to go on a reindeer feeding and sledding event at 1800. It was too much, too fast and we cancelled it.... Read more

The kimkim platform was user friendly and easy to navigate. The service allowed me to interact with the travel specialist directly and in real time. I was very pleased with the service. My children and I enjoyed the Northern Lights and tour of Oslo the most. The whale watching consumed the entire day after a long travel day. We returned from the whale watching at 1700 and were expected to go on a reindeer feeding and sledding event at 1800. It was too much, too fast and we cancelled it. Unfortunately I was not offered any refund due to kimkim cancellation policy. I also did not expect to have so much additional travel expense once I arrived. The trip cost per person seems very high considering it was me and 2 children sleeping in one hotel room and the only travel cost covered was by train (where kids travel free or discounted). In addition to paying for international flight I was also responsible for all in-country air travel and local transportation. Although the kimkim service was great it was quite expensive.

Hotel Reviews
Thon Hotel Polar
Tromsø

Dated hotel but nice enough. We were too busy for breakfast at this location.

Bergstadens Hotel
Røros

Nice staff but hotel needs significant improvements. Breakfast was ok

Cleanliness & Comfort
Clarion Hotel The Hub
Oslo

Excellent hotel with great amenities and breakfast

Activity Reviews
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo

Mari was great and we enjoyed our day with her

Quality of Experience
Guides, Drivers and Staff
Transport
Reindeer Feeding & Northern Lights Experience
Reindeer Feeding & Northern Lights Experience
Tromsø

Not able to participate. Scheduled to begin 1 hour after our return from whale watching. This is after a long day of travel and la night of Nothern Lights. Kim Kim could have done a better job of scheduling to accommodate. The following day was just a travel day back to Oslo. Could we have done something then instead of trying to cram three excursions into 24 hour period?

Quality of Experience
Silent Whale Watching
Silent Whale Watching
Tromsø

Neat to see humpback whales but did not know we would be on boat for 9 hours. Would have used that time differently Not able to go on next excursion that evening because we arrived back too late.

Quality of Experience
Guides, Drivers and Staff
Transport
A lot of guests were sea sick. My daughter got queezy and slept most of the time
Northern Lights Adventure in Tromsø
Northern Lights Adventure in Tromsø
Tromsø

Great experience. Kids favorite! Guides were friendly and knowledgeable. They did not show up until a few minutes after meeting time which caused some stress

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christina Wang
Christina
Christina Wang
Local specialist in Kristiansand, Norway | Replied on Jan 11, 2023

Hi Dan

Thank you for taking your time to write this review.
It is valuable feedback for me to have.
I will keep this in mind when organizing new trip plans, making sure that everything is clearly communicated.

Also, thank you for sharing pictures from your trip. It is lovely to see your smiling faces!:)
I hope you are left with many good memories, even if everything did not go as planned.

Best,
Christina

Amazing Overall experience.
Portugal | Dec 23 - Dec 31, 2022

Agnes
Agnes K.
Concord, CA | Reviewed on Jan 04, 2023
I could not ask for anything more with regards to Pedro and his services during our Portugal trip. We would receive notifications as to who was going to pick us up and the designated time. If we had questions regarding our trip, we got our questions answered. So glad I was able to find Kimkim.com to customize our trip to fit our needs for 9 days. Will definitely use Kimkim.com again. Read more

I could not ask for anything more with regards to Pedro and his services during our Portugal trip. We would receive notifications as to who was going to pick us up and the designated time. If we had questions regarding our trip, we got our questions answered. So glad I was able to find Kimkim.com to customize our trip to fit our needs for 9 days. Will definitely use Kimkim.com again.

Hotel Reviews
Porto Royal Bridges Hotel
Porto
Authenticity & Character
Location
Center of town
Staff
Very approachable and nice.
Cleanliness & Comfort
Turim Santa Maria
Funchal
Authenticity & Character
The location
Location
Staff
Have staff in the pool area more receptive. Everyone else was nice and courteous.
Cleanliness & Comfort
Heritage Avenida Liberdade
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal
Quality of Experience
The scenic view from the boatride
Guides, Drivers and Staff
The staff was very friendly and accommodating. The guide even had restaurant recommendations.
Transport
The smooth boat ride.
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

The tour was better than we expected. The driver was friendly and prompt.

Quality of Experience
Would definitely recommend the boat ride because it was so scenic and memorable.
Guides, Drivers and Staff
The driver went out of his way to show us Porto and Gaia so we can experience Porto while there is still daylight.
Transport
The ride was very comfortable.
Relaxation and Exploration: A Perfect Day of Leisure on the Eastern Side of Madeira
Relaxation and Exploration: A Perfect Day of Leisure on the Eastern Side of Madeira
Madeira
Quality of Experience
Guides, Drivers and Staff
Nuno was able to accommodate our last minute Toboggan ride and cable car experience.
Transport
Unveil the Western landscapes of Madeira Island on a Small Group Tour
Unveil the Western landscapes of Madeira Island on a Small Group Tour
Madeira

Nuno was very knowledgeable as he drove us to every point. He was very patient and gave us ample time in every location.

Quality of Experience
Our driver's skill in driving up and town the narrow roads.
Guides, Drivers and Staff
Knowledge and skills in driving
Transport
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon

The Fado experience was great. The singing was amazing and an intimate experience since it was a small venue. The food and wine was delicious.

Quality of Experience
Food
The iberico pork, the cod fish and the steak
Guides, Drivers and Staff
Very nice and knowledgeable.
Transport
Nice transportation
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jan 04, 2023

Hello Agnes! Thank you so much for taking the time to write this review and for your positive feedback :)
I'm so glad you had an amazing vacation and it was my pleasure to help you.
Sincerely,
Pedro

Why No One Told Me Colombia is So Awesome?!
Colombia | Dec 18 - Dec 28, 2022

Yifan
Yifan L.
United Kingdom | Reviewed on Jan 04, 2023
Actually, Colombia was not my main destination, it was more of an add-on for my trip to Brazil. However, once I stepped into this fantastic realm, I am blown away and even extended my holiday. I love everything about Colombia, the food, the view, and the people, and I am already planning to come back. Wendy, my local specialist, is extremely helpful and quick to respond to my messages. The itinerary she arranged for me is amazing, and I had great fun every day. The local guides are also the... Read more

Actually, Colombia was not my main destination, it was more of an add-on for my trip to Brazil. However, once I stepped into this fantastic realm, I am blown away and even extended my holiday. I love everything about Colombia, the food, the view, and the people, and I am already planning to come back. Wendy, my local specialist, is extremely helpful and quick to respond to my messages. The itinerary she arranged for me is amazing, and I had great fun every day. The local guides are also the highlights, they are all really passionate and informative. I have to say my favorite place in Colombia has to be Cartagena, the colorful buildings and Caribbean coasts are breathtaking and memorable. To be honest, every place I went to is incredible, and each has its unique views and cultures. I can't believe that my main impression of Colombia is mainly Encanto and El Dorado before, but I know I have a whole new understanding of Colombia, thanks to Wendy and all the local guides.

Activity Reviews
Welcome Dinner
Welcome Dinner
Cartagena
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover La Candelaria & The Monserrate Hill
Discover La Candelaria & The Monserrate Hill
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cócora Valley & Salento
Cócora Valley & Salento
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colombian Chocolates and Basketry Workshop
Colombian Chocolates and Basketry Workshop
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colorful Colombia: Hike to Guatapé Rock, Guatapé & Peñol-Guatape Reservoir
Colorful Colombia: Hike to Guatapé Rock, Guatapé & Peñol-Guatape Reservoir
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover the iconic Comuna 13 & Medellín
Discover the iconic Comuna 13 & Medellín
Medellín
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour with a Professional Photographer
Tour with a Professional Photographer
Colombia
Quality of Experience
Guides, Drivers and Staff
Transport
Walking Tour
Walking Tour
Cartagena
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Wendy Romero
Wendy
Wendy Romero
Local specialist in Santa Marta | Replied on Jan 11, 2023

Hi Yifan,
We are very happy you had a fantastic time here in Colombia, as wonderful that you would like to come back! You know that we will receive you here with open arms.
Thank you for your trust in us, and I will forward your comments to our guides,
Best,
Wendy

Thank you Matias (and KimKim) for helping pla...
Argentina | Dec 18 - Jan 1, 2023

B
Bob H.
Barnstable, MA | Reviewed on Jan 04, 2023
Thank you Matias (and KimKim) for helping plan, arrange and support a wonderful trip!! We had memorable experiences in Buenos Aires, not only because the WC Team won, but because we have wonderful tour guides, dinners and casual meetups. We enjoyed the beautiful lakes and mountains of Bariloche, Patagonia and the beaches and museums of Punta de Este. It was a well balanced trip with plenty of time for relaxation. Thank you!!! Read more

Thank you Matias (and KimKim) for helping plan, arrange and support a wonderful trip!! We had memorable experiences in Buenos Aires, not only because the WC Team won, but because we have wonderful tour guides, dinners and casual meetups. We enjoyed the beautiful lakes and mountains of Bariloche, Patagonia and the beaches and museums of Punta de Este. It was a well balanced trip with plenty of time for relaxation. Thank you!!!

Activity Review
Lake Kayaking
Lake Kayaking
Bariloche

Wonderful guide and experience. Lunch on an isle and in the middle of paradise was terrific!

Local specialist: Matias Alemani
Matias
Matias Alemani
Local specialist in Buenos Aires | Replied on Jan 24, 2023

Thank you so much Bob for your kind words. I'm beyond happy that you got to enjoy my beautiful country in a way you'll never forget!
Such a pleasure trip planning with you and Kira! Hopefully, it won't be your last visit to South America.
We keep in touch on future occasions.
All the best,
Matias Alemani.

Better than expected!
Morocco | Dec 23 - Dec 31, 2022

Puravi
Puravi P.
Manhattan, NY | Reviewed on Jan 04, 2023
Said was wonderful, and friendly!! If I were to visit Morocco again, I would definitely want him to guide us. Our driver, Mohammed was quiet but a very nice gentleman. Timely and drove well.
Kamal in Fez was very knowledgeable and nice. He took to a restaurant for lunch, which turned out to be the best meal of our trip.
Read more

Said was wonderful, and friendly!! If I were to visit Morocco again, I would definitely want him to guide us. Our driver, Mohammed was quiet but a very nice gentleman. Timely and drove well.
Kamal in Fez was very knowledgeable and nice. He took to a restaurant for lunch, which turned out to be the best meal of our trip.

Hotel Reviews
Riad Wow
Marrakech

Enjoyed the location of this place. Within the Medina and walking distance to pretty much everything. Staff was friendly and the courtyard was pretty and clean. They have a rooftop area with a bar but the staff, although extremely friendly, was not the best bartender.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Chamaa
Ouarzazate

Dinner is included in your stay at this place. We only found out when we got there. The place is okay. Not the cleanest. I would rate it a 2-3star place

Staff
Cleanliness & Comfort
The shower overflowed into our room. Also the rooms were not the cleanest
Paradis Du Sahara
Merzouga

Pros: Nice tents Amazing staff Good food!! Location Cons: Some of the tents had water and heat issues Bathrooms were very basic but considering it’s a desert, it was set up well..

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Just check to make sure the heaters work well throughout the night. Water also stopped a few times for us. If there are time restrictions due to eco-conservation, it would be nice to know beforehand.
Riad Maison Bleue And Spa
Fes

Loved our stay at this hotel. Loved the “complexity” of the different buildings. We hung out by the sitting area by the restaurant and the service was great. The welcome with the dates with walnuts was amazing!

Authenticity & Character
Location
Staff
Every single staff member was very nice, courteous and professional
Cleanliness & Comfort
Activity Reviews
Ouarzazate to Marrakech via Aït Benhaddou
Ouarzazate to Marrakech via Aït Benhaddou
Morocco
Cooking Class
Cooking Class
Morocco

Our cooking class was at Faim D’epices just outside of Marrakech. Transport is provided by the class. Run by a couple - a French person, Michele and his wife, chef Ilham. It was really fun day! The cooking class was fun. Michele was entertaining and educational and chef Ilham shared some amazing recipes. Definitely a thumbs up and fun activity in Marrakech

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour Marrakech with a private guide
Tour Marrakech with a private guide
Marrakesh

This tour was good. But just inside the Medina. It would have been better if it included the Majorelle Gardens as well

Quality of Experience
Guides, Drivers and Staff
Sahara to Ouarzazate via Todra Gorge
Sahara to Ouarzazate via Todra Gorge
Morocco

Beautiful scenery during this drive!

Quality of Experience
Camel Trek into a Luxury Sahara Camp
Camel Trek into a Luxury Sahara Camp
Morocco

Amazing experience on camelbacks at sunset!! An absolute must do!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour Fes with a Private Guide
Tour Fes with a Private Guide
Fes

Amazing tour with Kamal. He was knowledgeable about Islam as a religion and the town of Fez. Just didn’t care for the stores they take us to during the tour for shopping.

Quality of Experience
Guides, Drivers and Staff
Hassan II Mosque
Hassan II Mosque
Morocco

Absolutely stunning!! Definitely check out this mosque from the inside.

Quality of Experience
Guides, Drivers and Staff
The guide was not the best. It was a large group. We could barely hear or understand him.
Transport
We walked. Not sure about transport within the mosque
Local specialist: Megan Lower
Megan
Megan Lower
Local specialist in Massachusetts | Replied on Jan 30, 2023

Hi Puravi,

I'm so glad that you enjoyed your time in Morocco! I especially like hearing great feedback on our drivers and guides, it's always good to know how things go on the ground. Thank you again for entrusting your family's trip to us!

Best,
Megan

This was a trip of a lifetime!
Greece | Oct 19 - Oct 29, 2022

Rebecca
Rebecca C.
Dallas, TX | Reviewed on Jan 04, 2023
This was a trip of a lifetime! Everything happened exactly how Eleni planned. The tours she chose were fantastic. All of our tour guides were knowledgeable, spoke excellent English, were fun, and provided an amazing experience. The hotels that Eleni chose for us were perfect. I can't say enough about how amazing the service was for the planning of this trip and will definetly use KimKim again. Read more

This was a trip of a lifetime! Everything happened exactly how Eleni planned. The tours she chose were fantastic. All of our tour guides were knowledgeable, spoke excellent English, were fun, and provided an amazing experience. The hotels that Eleni chose for us were perfect. I can't say enough about how amazing the service was for the planning of this trip and will definetly use KimKim again.

Hotel Reviews
Electra Metropolis
Athens

Sleek, modern hotel with views of the Parthenon. Huge spread for breakfast. The rooms were VERY nice.

Authenticity & Character
The hotel was built on ruins and in certain parts, you can see them through the floor
Location
Lots to do in the area. Walked to the Acropolis and many other ruins
Staff
Very helpful and recommended fantastic places to go and restaurants
Cleanliness & Comfort
Oia Mare Villas
Santorini

Absolutely stunning views and amazing accommodations. Get ready to walk though! It is on the side of a cliff and there are MANY stairs. They bring your luggage for you.

Authenticity & Character
The cave room are so unique
Location
The views and the breakfast
Staff
Very friendly with very good English
Cleanliness & Comfort
very nice
Local specialist: Eleni Koropouli
Eleni
Eleni Koropouli
Local specialist in Athens | Replied on Jan 05, 2023

Hello Rebecca,
So many thanks for your wonderful words! I am very glad you enjoyed your trip experience in Greece and my recommendations. I will be very happy to welcome you again to Greece and introduce you to other very interesting destinations!
Many greetings to Lonald, Abigail & Aaron :)
Eleni

Francesca and Kimkim - highly recommend!
Peru | Dec 18 - Dec 25, 2022

N
Noam A.
Manhattan, NY | Reviewed on Jan 04, 2023
Francesca was fantastic! She was exceptionally quick, responsive and accommodative during the planning stages of our trip to Peru. We've worked with various travel planners at other companies and working with Francesca was definitely the smoothest experience we've had. Francesca and her team really shined when our Peru trip had to abruptly be changed. Due to a presidential coup and a state of emergency, we had to cancel our Machu Picchu plans and quickly figure out a new itinerary. ... Read more

Francesca was fantastic!

She was exceptionally quick, responsive and accommodative during the planning stages of our trip to Peru. We've worked with various travel planners at other companies and working with Francesca was definitely the smoothest experience we've had.

Francesca and her team really shined when our Peru trip had to abruptly be changed. Due to a presidential coup and a state of emergency, we had to cancel our Machu Picchu plans and quickly figure out a new itinerary. Francesca jumped in and did her best to secure refunds for the Peru services that were cancelled and then was very helpful in securing new logistics and plans for a trip to Mexico instead...all on very short notice and during peak Xmas season.

Many thanks to Francesca, her local agency team and Kimkim!

Local specialist: Francesca Garofolin
Francesca
Francesca Garofolin
Local specialist in Lima | Replied on Jan 04, 2023

Hi Noam and Rachael,

Thank you so much for choosing to travel with us, it was my pleasure to help you navigate the situation in Peru. I hope to be able to help you in the future and see you back in Peru to finish your Machu Picchu trip!

we were very pleased with the trip and all yo...
Morocco | Dec 19 - Dec 28, 2022

K
kvk m.
Litchfield, MN | Reviewed on Jan 04, 2023

we were very pleased with the trip and all your crew and Abdou for the caring and help.Really was enjoyable.

Local specialist: Sharon Louthian

The way to go in Morocco
Morocco | Dec 23 - Dec 30, 2022

David
David R.
Stamford, CT | Reviewed on Jan 04, 2023
If the idea behind using an agency is to make the travel experience seamless and easy, then working with kimkim and their local partners is absolutely the right move. Our flight from the US was cancelled and rescheduled...they made everything work. They recommended and booked wonderful hotels, adapted on the fly to changes we requested, and were there for us whenever we reached out.
Marrakesh is unique and interesting and Fes is all about the history and the culture, but you cannot beat...
Read more

If the idea behind using an agency is to make the travel experience seamless and easy, then working with kimkim and their local partners is absolutely the right move. Our flight from the US was cancelled and rescheduled...they made everything work. They recommended and booked wonderful hotels, adapted on the fly to changes we requested, and were there for us whenever we reached out.
Marrakesh is unique and interesting and Fes is all about the history and the culture, but you cannot beat spending time in the Sahara for sheer epic wonder.

Hotel Reviews
Palais Sebban
Marrakech

Authentic riad, not a purpose built hotel.

Authenticity & Character
Location
Central, but a bit sketchy to locate
Staff
Cleanliness & Comfort
Le Berbere Palace
Ouarzazate

Interested in Hollywood? This is the place for you in Morocco.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Amani
Fès

Had dinner ready for us at 3am because of delayed flights. Who does that?

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Luxury Camp Erg Chebbi
Merzouga

True desert experience. Don't miss sunrise and sunset

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hammam & Spa Experience Marrakech
Hammam & Spa Experience Marrakech
Morocco

Little bit odd but relaxing

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jan 05, 2023

Hi David,

Thank you for devoting some time to write about your recent journey with us.

We really delighted to hear that you had a positive experience with our company and you were satisfied with our work. Our entire team is committed to providing high-quality services for our guests and making their trips unforgettable. I'll make sure to share your awesome review with my colleagues to ensure we continue to improve on delivering exceptional services.

Thank you again and we look forward to welcoming you back soon.

Best,
Ali

Ali was very informative and helpful in Marra...
Morocco | Dec 30 - Jan 2, 2023

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Katie M.
Manhattan, NY | Reviewed on Jan 04, 2023
Ali was very informative and helpful in Marrakech, showing us around the old Medina including the mosque, gardens, and souks. He accommodated our preferences, asking where we wanted to spend the most time Read more

Ali was very informative and helpful in Marrakech, showing us around the old Medina including the mosque, gardens, and souks. He accommodated our preferences, asking where we wanted to spend the most time

Hotel Reviews
Inara Desert Camp
Marrakech

This was our favorite part of the trip. The camp feels understated and luxurious, with lots of charming decor and very welcoming staff. The food was also excellent — we really enjoyed the meatballs for lunch and the fish for dinner. The activities were very easy to set up — we did quads, camels, and a last minute e bike trip which offered incredible views of the desert terrain. The sunset and sunrise from the tents are excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah du Toubkal
lmlil

This place exceeded our expectations. The resort clearly makes an effort to integrate understated mountain luxury with understanding and respect for Berber culture. We had the pleasure of staying there on New Year’s Eve and they had a feast prepared for us as well as a night of music and dancing with people from the town. The staff were very helpful, getting us a hike and mule ride sorted to fit into our very tight itinerary. We also made friends with the other guests from the UK, Spain, and Canada which was a nice touch!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Bayti
Marrakech

Really quaint stay for a classic riad experience. The rooftop terrace was lovely and the staff were hospitable with welcome tea and snacks as well as lunch and breakfast while we were there. The owner, Abdou, helped us with extra meals and calling a cab when we had made a reservation outside the Medina.

Authenticity & Character
Location
Close to main souks
Staff
Cleanliness & Comfort
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jan 05, 2023

Hi Katie,

Thanks for your great 5-star review, it's highly appreciated.

We are so thrilled to learn that you had a great holiday in our fabulous country and we made your journey unique and memorable. Receiving such positive reviews makes our day and pushes us forward to keep providing our guests with top-notch services.

Thanks again and looking forward to having you again in our country.

Best Wishes,
Ali

Amazing Spain and Portugal
Spain | Sep 6 - Sep 29, 2022

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Kay N.
Australia | Reviewed on Jan 04, 2023
This trip began in Nov 2019 just before Covid hit so unfortunately we had to postpone until Sep 2022. Sam was incredibly helpful with planning and tweaking to accommodate our changes.
We were amazed by the level of detail Sam provided and we actually spoke to him by phone from Spain which left us feeling very comfortable with the itinerary and that everything was above board.
We absolutely got value for money. Accommodation was 95% very good with just a couple of little glitches but...
Read more

This trip began in Nov 2019 just before Covid hit so unfortunately we had to postpone until Sep 2022. Sam was incredibly helpful with planning and tweaking to accommodate our changes.
We were amazed by the level of detail Sam provided and we actually spoke to him by phone from Spain which left us feeling very comfortable with the itinerary and that everything was above board.
We absolutely got value for money. Accommodation was 95% very good with just a couple of little glitches but these were compensated with other items. Drivers, guides and transport were above what we anticipated.
I would have no hesitation in recommending Kimkim in general but Sam in particular.
In fact, we are currently trying to organise a trip to the UK with Kimkim and do so very confidently

Local specialist: Sam Lister

Wonderful Morocco
Morocco | Dec 27 - Jan 3, 2023

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Kayleen E.
Socorro, TX | Reviewed on Jan 04, 2023

We planned a seven day trip in Morocco for seven people and everything was amazing. The organization was top notch and the operation was flawless. A special shout-out to Khalid our guide-driver and Saïd, our organizer, they were always available, checking in to make sure we were okay and super attentive. If you are looking to plan a magical trip to Morocco, I highly recommend Original Travels.

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Jan 05, 2023

Hi Kayleen,

We are so thankful for your awesome review which is highly appreciated.

It's our pleasure to learn that you have enjoyed your journey with Original Travels to the fullest, that really makes our day!!! Our staff always do their best to provide the best possible service to our guests and live up to their expectations, and we are glad that this commitment was reflected in your visit. I will pass on your kind words to the team to make them know that their hard work is rewarded.

Thanks again for your review and looking forward to having you once again in Morocco.

Best,
Abdel

Middle East Mind Blowing
Israel | Dec 22 - Jan 1, 2023

Christine
Christine L.
West Lynchburg, VA | Reviewed on Jan 04, 2023
We visited 3 countries, Egypt, Jordan and Israel. Egypt was outstanding 4.5/5. The driver was excellent and the guide although a bit quiet at times was smart and helpful. Jordan was the highlight of the trip. All visitors must go to Petra and Wadi Rum. Mind blowing to say the least. If you go you must ask for Anees to be you guide! 10 out of 10 fantastic person! The trip fell off a bit in Israel as we were only given a driver and no guide. I don’t think a tourist should be left to navigate... Read more

We visited 3 countries, Egypt, Jordan and Israel. Egypt was outstanding 4.5/5. The driver was excellent and the guide although a bit quiet at times was smart and helpful. Jordan was the highlight of the trip. All visitors must go to Petra and Wadi Rum. Mind blowing to say the least. If you go you must ask for Anees to be you guide! 10 out of 10 fantastic person! The trip fell off a bit in Israel as we were only given a driver and no guide. I don’t think a tourist should be left to navigate Old Jerusalem on his own. We did have to spend an additional $1150 on guides in Israel to get the full experience. Overall an amazing trip though. And oh yes the help we received from ambassadors at the airports in Cairo and Amman was outstanding as well!

Hotel Reviews
Tal By the Beach Hotel
Tel Aviv
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nof Ginosar Kibbutrz Hotel
Tiberias
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holy Land Hotel - Jerusalem
Jerusalem
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Petra Palace
Wadi Musa, Petra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shams al weibdeh hotel apartment
Amman
Authenticity & Character
Location
You
Staff
Cleanliness & Comfort
Helnan Dreamland Hotel & Conference Center
6th of October City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip to Tiberias, Haifa,  Caesarea and Acre
Day Trip to Tiberias, Haifa, Caesarea and Acre
Israel

No guide

Quality of Experience
Guides, Drivers and Staff
Transport
Jerusalem, Mount of Olives and Mt Zion
Jerusalem, Mount of Olives and Mt Zion
Israel

No guide

Quality of Experience
Guides, Drivers and Staff
Transport
Old City Jerusalem
Old City Jerusalem
Israel

No guide provided. Disappointing

Quality of Experience
Guides, Drivers and Staff
Transport
Trip to Masada & Qumran
Trip to Masada & Qumran
Israel

Qumran closed when we got there

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra
Quality of Experience
Guides, Drivers and Staff
Transport
Amman-Madaba-Mount Nebo-Karak-Petra
Amman-Madaba-Mount Nebo-Karak-Petra
Jordan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Amman-Jarash-Ajloun-Amman city tour
Amman-Jarash-Ajloun-Amman city tour
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Cairo - Tour3 - Museum & Mosques
Cairo - Tour3 - Museum & Mosques
Egypt
Quality of Experience
Guides, Drivers and Staff
Transport
Giza Pyramids Tour with Sakkara & Memphis
Giza Pyramids Tour with Sakkara & Memphis
Egypt
Quality of Experience
Guides, Drivers and Staff
Transport
Cairo Airport - Cairo (Transfer)
Egypt
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jan 04, 2023

Thabk you Christine
Hope to see you again
Samir

Perfect first trip to explore Mexico!
Mexico | Dec 23 - Jan 2, 2023

Annette
Annette G.
Port Chester, NY | Reviewed on Jan 04, 2023
Our Christmas Mexico trip was perfectly planned - everything ran smoothly, our guides were extremely knowledgable , flexible and friendly, and the suggested tours and experiences were fun and all worth our time and money! The best guides were our 'Mexico a pied' guide Emilio in Mexico City who showed us the culture and history and food culture in a tour around the historical district, Alex from etnotouristica for our Oaxaca tour of Monte Alban and the crafts people, and the guides from... Read more

Our Christmas Mexico trip was perfectly planned - everything ran smoothly, our guides were extremely knowledgable , flexible and friendly, and the suggested tours and experiences were fun and all worth our time and money! The best guides were our 'Mexico a pied' guide Emilio in Mexico City who showed us the culture and history and food culture in a tour around the historical district, Alex from etnotouristica for our Oaxaca tour of Monte Alban and the crafts people, and the guides from Huatulco Salvaje who guided us through the National Park's ecosystems and to the magic waterfalls. We are grateful to them for sharing so much of their beautiful country with us!

Hotel Reviews
Las Brisas Huatulco
Santa Maria Huatulco

Great place for beach fun! 3 beaches (1 with water sports) and 5(?) separate 'pueblos' break up the large complex. Recommend to stay in "Mar" section - it has a separate lounge ("Beach Club") for Continental breakfast and happy hour from 5-7. Great service, friendly and helpful. Food is soso (especially the lunch buffet), but La Crocecita with fun (La Crema Bar + Pizzeria) and other good food options and the amazing 'Ocean' restaurant in the Cosmo condo complex next door are only a short taxi ride away. "El MExicano" is the nicest restaurant on site, located on one of the beaches. Be prepared for a lot of walking in the complex - it has beautiful walks along the beaches to get from one end to the other (or hilly walks and steps, depending on where you live), but shuttles can also take you around. Great entertainment with DJ's, bands, cultural groups, evening shows., and kids' crafts. On site store with everything you could need for the beach and your OTC medicine cabinet. Tour into the National Park and surrounding beaches with Huatulco Salvaje!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Casa Garay
Oaxaca

Images on web are not what the hotel looks like. Rooms are a dark, all face in towards an atrium / common spaces + staircase so you hear when everyone comes home at night. Roof terrace and balcony are not in use. Breakfast is not served until 8:30, which is a problem if you are leaving for tours in the morning. It is generally clean but looks very 'lived-in' and is in need of some upgrading. Def. not a "5 star boutique hotel" and not what could be expected at the price. During our stay there were plumbing problems (black water, water turned off at night on one of our rooms), which eventually got fixed but no extra water, refunds, move to other rooms were offered. Would def. not recommend

Authenticity & Character
Location
right in the middle of center, close walk to cathedral and other attractions
Staff
Cleanliness & Comfort
Zócalo Central
Mexico City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore the archaeological site of Teotihuacan
Explore the archaeological site of Teotihuacan
Mexico City

Interesting. We had an average guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Magical Waterfalls Adventure
Magical Waterfalls Adventure
Mexico

The waterfalls were fun - our guide Raoul was always the first one int he water, unter the falls, climbing through the crevices!

Quality of Experience
Food
Expect local dishes.
Guides, Drivers and Staff
Transport
Explore Wild Huatulco
Explore Wild Huatulco
Mexico

Fascinating tour through the National Park. Our guide knew all fauna and flora and their medical uses. Great snorkeling, too!

Quality of Experience
Guides, Drivers and Staff
Transport
Gastronomic Indigenous Roots
Gastronomic Indigenous Roots
Oaxaca

THE BEST MEXICAN FOOD on our entire trip was in Oaxaca!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Oaxaca

Alex from etnotouristica was an amazing guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City

Emilio from 'Mexico a pieds' was amazing. He knew everything....

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Pérez

Lovely Morocco
Morocco | Dec 26 - Jan 3, 2023

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Jaime R.
Manhattan, NY | Reviewed on Jan 04, 2023
We are finally back from our trip and although we are glad to be back, we will cherish this trip as it was a phenomenal experience. From our first day in Chouen to our last day in Casa Blanca everything worked smoothly and when there was anything to be fixed, Said delivered immediately I'd like to thank the whole KimKim team for making this possible. From Said's constant follow-up on our trip to Abdoul's very friendly and efficient service to the job done by both our guides in Chouen and... Read more

We are finally back from our trip and although we are glad to be back, we will cherish this trip as it was a phenomenal experience. From our first day in Chouen to our last day in Casa Blanca everything worked smoothly and when there was anything to be fixed, Said delivered immediately

I'd like to thank the whole KimKim team for making this possible. From Said's constant follow-up on our trip to Abdoul's very friendly and efficient service to the job done by both our guides in Chouen and Marrakesh, every little detail made our trip a memorable one.

Our day in the Blue City, the ruins at Volubilis, the Riad in Fez, our trip to the Market in Marrakesh, the donuts Hasan took us to in our culinary tour, our ATV tour in Agafay were only some of the memorable highlights of the trip

Hotel Review
Hotel Dar Mounir
Chefchaouen

Simple but very nice and the service is super friendly - one amazing fact: teh best WiFi of the whole trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

We had an amazing day visiting the city of Marrakesh, it's mosques, streets, and the Majorelle Gardens, and closing the day with a wonderful private food tour of the market. She took us on an interesting, colorful, and rich experience while giving us wonderful memories and flavors we will always remember. I would always contact her if we plan on visiting Marrakesh again.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Abdoul, our driver, made us feel at home from the moment he picked us up at the airport, until he saw us off to come back home. He was always warm, funny, kind and friendly and by far, one of the best drivers we've ever seen. His expertise was palpable at every moment of the trip. We couldn't be more grateful for having Abdoul take us all around Morocco!
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Jan 05, 2023

Hi Jaime,

Thanks for devoting some time to leave us such positive feedback.

We are really thrilled to hear that you had a great trip in the Moroccan Kingdom and that we made your experience unique and memorable. All the staff is happy to hear your kind words, that really means the world to us.

Thank you so much for your positive review and looking forward to having you again in our country.

Best Wishes,
Mohamed

Just fabulous!
New Zealand | Dec 18 - Jan 1, 2023

J
Jaya S.
San Mateo, CA | Reviewed on Jan 04, 2023
Lydia and her team at New Zealand Self Drive Tours were fantastic! They were quick to respond when there was a minor issue at one of the wine cellars and the issue was resolved immediately. And this was on Christmas eve!! The app was extremely helpful throughout our drive. Just one suggestion for the folks at the New Zealand Fine Touring-- The Milford Fly Cruise Fly website is inaccurate about the pick up times from the hotels in Queensland for the 10 am trip. Please let them know that people... Read more

Lydia and her team at New Zealand Self Drive Tours were fantastic! They were quick to respond when there was a minor issue at one of the wine cellars and the issue was resolved immediately. And this was on Christmas eve!! The app was extremely helpful throughout our drive. Just one suggestion for the folks at the New Zealand Fine Touring-- The Milford Fly Cruise Fly website is inaccurate about the pick up times from the hotels in Queensland for the 10 am trip. Please let them know that people will be picked up at 8:45 am and not 10 am as stated in the app and on the website.
Thanks again, Lydia & team for a memorable NZ vacation.

Hotel Review
QT Wellington
Wellington
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cloudy Bay - Bookable Experience
Cloudy Bay - Bookable Experience
Blenheim

A beautiful winery and a great tasting experience. The lunch at Jack's Raw bar was just great.

Auckland City & Waitakere Ranges
Auckland City & Waitakere Ranges
Auckland

Murray and Erin are excellent guides!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lydia Ford

Highly Recommended!!
Thailand | Dec 22 - Jan 3, 2023

S
steve s.
Mesa, AZ | Reviewed on Jan 04, 2023
I can't say enough about the KimKim process and their team. Our first trip with them was a family trip to Italy in July 2022, and everything that they either arranged or suggested was perfect for us and our expectations. Immediately following our family time in Italy, our kids (19 and 21 years old) traveled by themselves for a week under a KimKim arranged itinerary, and most recently, our kids just came back from a trip to Thailand, also coordinated through KimKim. They have proved... Read more

I can't say enough about the KimKim process and their team. Our first trip with them was a family trip to Italy in July 2022, and everything that they either arranged or suggested was perfect for us and our expectations. Immediately following our family time in Italy, our kids (19 and 21 years old) traveled by themselves for a week under a KimKim arranged itinerary, and most recently, our kids just came back from a trip to Thailand, also coordinated through KimKim. They have proved themselves to be responsive, flexible, and reliable for each of our trips, and we have since recommended them to others.

Local specialist: Emilie Khautisen
Emilie
Emilie Khautisen
Local specialist in Bangkok | Replied on Jan 22, 2023

Hello Steve, thank you for the lovely review and we are so glad you had a great time with your family in Thailand :)

This company is the real deal. I was skeptic...
Ecuador | Dec 16 - Dec 30, 2022

Lisa
Lisa T.
Burleson, TX | Reviewed on Jan 04, 2023
This company is the real deal. I was skeptical to use a travel agent to book a trip but I am so glad I did. I found Kim Kim on a Facebook page and decided to give them a try. Matthias communicated with me in a timely fashion and listened to what I wanted and made it happen. We were greeted as we walked out of the airport and from there everything was very close to perfect. We had great hotels; great excursions; great tour guides and food. We felt safe every where we went and could not... Read more

This company is the real deal. I was skeptical to use a travel agent to book a trip but I am so glad I did. I found Kim Kim on a Facebook page and decided to give them a try. Matthias communicated with me in a timely fashion and listened to what I wanted and made it happen. We were greeted as we walked out of the airport and from there everything was very close to perfect. We had great hotels; great excursions; great tour guides and food. We felt safe every where we went and could not have asked for a better service.
From Quito to Galapagos to Banos and finally Archidona, it was a Fantastic Vacation! Thank you so much.

10 out of 10, would highly recommend

Hotel Reviews
Holiday Inn Quito Airport, an IHG Hotel
Tababela

Nice Hotel Close to the airport Provides a shuttle

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa Alquimia
Quito

Very quaint Was not expecting it to be warm but we got a fan and that was cured.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Galapagos Hotel
Puerto Ayora

Great location, friendly staff and clean rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kuyana Amazon Lodge
Archidona

The most beautiful hotel I have ever stayed! Amazing It’s kinda scary to get to but so worth the drive.

Authenticity & Character
Staff
Cleanliness & Comfort
The food and staff were amazing. Gorgeous place
Activity Reviews
Exploring El Gran Cañon & natural caves
Exploring El Gran Cañon & natural caves
Ecuador

I am out of shape but I still really enjoyed this hike and the waterfall. We did get tired and skipped the cave portion so I can’t comment on them. I would recommend this canyon hike and swim in the pool under the waterfall. Shawn was out guide at the hotel and on this excursion. He was awesome

Quality of Experience
You need to be somewhat in shape to hike this
Guides, Drivers and Staff
Rafting Río Jatunyacu
Rafting Río Jatunyacu
Ecuador

Super fun excursion!

Quality of Experience
Guides, Drivers and Staff
Explore the Pailón del Diablo Waterfall, Transfer to Archidona
Explore the Pailón del Diablo Waterfall, Transfer to Archidona
Ecuador

This waterfall is beautiful! Danny was our guide in Banos and he was fantastic. He took such great care of us.

Quality of Experience
Guides, Drivers and Staff
Transport
Canyoning in Baños
Canyoning in Baños
Baños

Fun excursion. You do have to hike out but it’s moderate. Great time

Quality of Experience
Guides, Drivers and Staff
Scuba Diving - Day Trip from Santa Cruz
Scuba Diving - Day Trip from Santa Cruz
Galapagos Islands

The dive company is fantastic. I felt safe and would absolutely recommend them and dice with them again. The only reason it was rated as a 4 is because the water was super cold and visibility was not great. My son really enjoyed the dive on the second day. Schools of sharks and rays.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

Great snorkeling on Bartolome! Penguins, sea lions, shark, octopus, sting Ray. The boat was great, the staff was amazing, Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Ecuador

I love turtles and tortoise so this was a real treat.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cooking Class
Cooking Class
Quito

My son and I did this and loved it. I came home and tried to recreate the potato soup. It turned out famously.

Quality of Experience
Learning new fruits and recipes
Food
Guides, Drivers and Staff
Josue and Alex
Middle of the World
Middle of the World
Ecuador

I really enjoyed this visit to both equator destinations.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Jan 15, 2023

Lisa,

thank you for this wonderful review, I'm very happy to hear that you and Tyler had an unforgettable trip to Ecuador & Galapagos and that your decision to use a travel agent was the right one.

It's also nice to hear that your stay in the rainforest area was an outstanding experience for you; the lodge has sent me some photos of your time there which I would like to share with you through the chat!

Always safe travels,
Mathias

Fantastic Family Adventure!
Costa Rica | Dec 23 - Dec 31, 2022

Laurie
Laurie L.
Onaway, MI | Reviewed on Jan 03, 2023
Our family of 6 adults just returned from a fabulous week-long visit to Costa Rica thanks to Bryan and Nancy at Serendipity Adventures. We flew in and out of San Jose and took private transportation to visit the Arenal Volcano, Monteverde Cloud Forest and Manual Antonio National Park. We worked with Bryan to book our transportation, accommodations, and most importantly our guides. We could not have been more pleased with his knowledge, professionalism and timely responses to our... Read more

Our family of 6 adults just returned from a fabulous week-long visit to Costa Rica thanks to Bryan and Nancy at Serendipity Adventures.

We flew in and out of San Jose and took private transportation to visit the Arenal Volcano, Monteverde Cloud Forest and Manual Antonio National Park. We worked with Bryan to book our transportation, accommodations, and most importantly our guides. We could not have been more pleased with his knowledge, professionalism and timely responses to our questions. We were in touch with Nancy during our trip confirming pick up times and making schedule changes if needed.

From end to end the private transportation was clean, comfortable and on time. The drivers were friendly, brought snacks for us, and happily stopped for bathroom and lunch breaks. We considered renting a van and driving ourselves and are very glad we chose to leave the driving through winding mountain roads to professionals!

Christmas week was very busy but Bryan was able to find excellent accommodations in the small, locally owned hotels we requested. Each one was different but they were all conveniently located, clean, comfortable and included a hearty breakfast. We felt welcome and cared for by everyone we met.

We now know that the key to seeing wildlife in Costa Rica is getting great guides. Chris and Roy (Arenal Star), Andy (Forest Alive), Chris (Sky Adventures) and Andres (Endemic Bird) were fantastic! We appreciated their vast knowledge of each ecosystem along with its flora, fauna, insects and reptiles. They carried high-quality equipment and helped us capture amazing pictures and videos. We highly recommend them all!

Costa Rica is a beautiful country, rich in natural beauty and wildlife. We are grateful that the friendly people of Costa Rica have chosen eco-tourism over deforestation and are preserving their rain forests, cloud forests, fog forests and beautiful beaches for themselves and those of us lucky enough to visit.

Pura Vida!

Hotel Reviews
Studio Hotel
San José

Excellent location for arriving and departing from San Jose International airport. Very artsy vibe, clean, comfortable, very friendly staff. Nice bar and restaurant, hearty breakfast. We especially appreciated the friendly airport shuttle drivers who picked us up and dropped us off on time at all hours.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel San Bada Resort & Spa
Manuel Antonio

Resort style hotel with two pools and beach access located adjacent to the entrance to Manuel Antonio National Park. Very relaxing place to end our trip. Our standard rooms were large, clean and comfortable on a lower floor. Future guests might chose to be on a higher floor to have a better view of the forest or the ocean. The family pool looked great but we'd highly recommend the adult only pool, bar and sushi restaurant on the 6th floor! Excellent breakfast buffet.

Authenticity & Character
Location
We avoided all the traffic in town because we were so close to the entrance to the park.
Staff
Cleanliness & Comfort
Hotel Heliconia
Monteverde

Great location at the top of a hill outside Santa Elena. Nice views of the valley. We stayed in 3 family garden rooms in the main lodge close to the restaurant. The rooms were large, comfortable and clean with a big bathroom and walk in shower. The restaurant was great for breakfast and dinner, not open for lunch.

Authenticity & Character
Location
Easy 20 minute walk down hill into town but you'll definitely want to get a taxi for the trip back.
Staff
The staff at the front desk and in the restaurant were very friendly and helpful.
Cleanliness & Comfort
Arenal Oasis Eco Lodge & Wildlife Refuge
Fortuna

If you are looking for an authentic ecolodge experience, this is the place for you! Rustic, individual bungalows set in the rain forest. Bungalows were spacious, clean, comfortable with modern amenities. There were howler monkeys in the trees throughout our visit and colorful tropical birds on display at the restaurant. We enjoyed walking the nature trail and were lucky to see a large Fer de Lance off to the side of the trail at a safe distance. The staff was very friendly and attentive. Not for everyone but we loved it!

Authenticity & Character
Location
10 minutes taxi outside Fortuna.
Staff
Cleanliness & Comfort
Rooms were large, clean and comfortable but kept rather dark. That might be because they don't want to disturb the wildlife...
Activity Review
Hanging Bridges and La Fortuna Waterfall Guided Hike
Hanging Bridges and La Fortuna Waterfall Guided Hike
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Guide Chris and our driver Roy took great care of us!
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 04, 2023

Hola Laurie,

Thank you for your detailed review and constructive feedback! We are glad to know that you had a nice time in our land :)

We are proud of our tour guides because they are passionate about sharing the details of our biodiversity. We will share your comments with all partners involved. It was a pleasure to work with you! Please, let us know if you like to plan a second visit.

Have a Pura Vida Day,
Bryan

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.