Kimkim Trip Reviews

4.8
Based on 16,553 ratings
Read 16,553 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Everything went well the canyoning was a very...
the Azores | Aug 1 - Aug 5, 2022

M
Majid A.
the United Arab Emirates | Reviewed on Aug 06, 2022
Everything went well the canyoning was a very good and the best experience , the whale watching was not so good as the boat got broken in middle of ocean and needed to wait for 40 min for someone to tow the boat back which took more than an hour , the boat was basic and old compared to the other boat you see in the marina doing the same service I hope this helps thanks a lot Read more

Everything went well the canyoning was a very good and the best experience , the whale watching was not so good as the boat got broken in middle of ocean and needed to wait for 40 min for someone to tow the boat back which took more than an hour , the boat was basic and old compared to the other boat you see in the marina doing the same service

I hope this helps thanks a lot

Hotel Review
Octant Ponta Delgada
Ponta Delgada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Epic Canyoning Adventure
Epic Canyoning Adventure
São Miguel Island

The staff was amazing they really were great and was the best we had in Azores

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Aug 08, 2022

Thank you very much Majid for taking the time to do the review! I will pass your words on to all the team as your feedback will help us to continue improving in the future. I am sorry to hear the boat broke while doing the whale-watching excursion. It has been a true pleasure helping you plan your trip to Portugal! Warmest regards, Marina.

Ultimate Zambian Safari - South Luangwa and Lower & Upper Zambezi
Zambia | Jul 20 - Jul 31, 2022

Jill
Jill B.
Australia | Reviewed on Aug 06, 2022
My husband and I are just home from a fabulous holiday in Zambia. We stayed 5 nights in the marvellous South Luangwa National Park – 3 at Kafunta Lodge and two at Three Rivers Camp. The accommodation was fabulous, especially the star beds at Three Rivers and the deck, infinity pool and hot tub at Kafunta! The fine dining was an unexpected pleasure too, along with a different and stunning dining location for every meal. Our guides Solomon and David were marvellous – skilful drivers, experts on... Read more

My husband and I are just home from a fabulous holiday in Zambia. We stayed 5 nights in the marvellous South Luangwa National Park – 3 at Kafunta Lodge and two at Three Rivers Camp. The accommodation was fabulous, especially the star beds at Three Rivers and the deck, infinity pool and hot tub at Kafunta! The fine dining was an unexpected pleasure too, along with a different and stunning dining location for every meal. Our guides Solomon and David were marvellous – skilful drivers, experts on the extensive bird life and other animals and strategic in their decision making to optimise the experience for us with our cameras always clicking. Highlights here were the frequent leopard and lion sightings. We were very impressed by the strong environmental focus at Kafunta. No plastic water bottles for instance. And the network of social enterprise partnerships they have, engaging with the local community around them. Congratulations to the founders Ron and Anke Cowan for their ethical and responsible approach to tourism.

We flew from the brilliant town of Mfuwe to the Royal airstrip, where we were picked up by wonderful Weston who was our guide on the Lower Zambezi, based at Baines River Camp. The pace here was less cracking, which was just what we needed by now! We chilled as we watched the mighty Zambezi flow from the verandah of our sumptuous room. We enjoyed several interesting game drives here as well as relaxing cruises on the river. Lots of crocodiles, elephants and hippos.

We finished with three nights at the beautiful River Club, out of Livingstone. A helicopter flight to view the Victoria Falls is an absolute must –after circling the falls several times we flew low over the water zig zagging our way downstream in the fantastic gorges! Paul, Mack, Davies, Chloe and Costa ensured we had a great stay here too. Terrific food served at a different location every meal, sensational setting and lovely cruises on the upper Zambezi.

The animal of the trip would have to be the hippo. Closely followed by the terribly shy warthog. We did not see any rhinos so will definitely be back to Africa in the near future to address this omission!

Local specialist: Chloe Cottrell

Portugal getaway
Portugal | Jul 12 - Jul 23, 2022

S
Steven N.
Lutherville-Timonium, MD | Reviewed on Aug 06, 2022
Marina planned the most amazing trip to Portugal! The hotels and all the tours/excursions were amazing! Will 100% use her and KimKim again for future travel!! Read more

Marina planned the most amazing trip to Portugal! The hotels and all the tours/excursions were amazing! Will 100% use her and KimKim again for future travel!!

Hotel Review
The Albatroz Hotel
Cascais

Gorgeous sunset and amazing restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Aug 08, 2022

Thank you very much Steven for taking the time to do the review. I am pleased to hear you enjoyed your trip to Portugal :) I will pass your kind words to all the team! I hope to be able to help plan another trip in the future. Warmest regards, Marina

19 days in Portugal
Portugal | Jul 15 - Aug 2, 2022

Susan
Susan G.
Queens Village, NY | Reviewed on Aug 05, 2022
We reviewed the guides, the hotels, and the itineraries every day with Pedro so refer to him. Generally speaking, the guides were very good and professional and spoke English quite well. The drivers were always punctual, well dressed, spoke English well and drove us to our destinations in E- class Mercedes. Certainly, kudos to the drivers. Although we had 4-star hotels, a couple of hotels were a little disappointing. They didn't have wash cloths, they didn't have tissues, the final hotel,... Read more

We reviewed the guides, the hotels, and the itineraries every day with Pedro so refer to him. Generally speaking, the guides were very good and professional and spoke English quite well. The drivers were always punctual, well dressed, spoke English well and drove us to our destinations in E- class Mercedes. Certainly, kudos to the drivers. Although we had 4-star hotels, a couple of hotels were a little disappointing. They didn't have wash cloths, they didn't have tissues, the final hotel, the Villa Galé Cascais, didn't have an iron or an ironing board, suggesting we use their laundry service and they wanted to charge for the safety deposit box. Power went out in the room, but was corrected within 10 minutes. The hotel in Porto was good, but the safe deposit instructions were confusing. They need to get a simpler safe deposit box like other hotels. All in all, the hotels were good and the breakfasts were great! The itinerary that Pedro did for us was comprehensive and we saw a lot of the important cities and places of Portugal. Pedro acceded to our requests to change the times of pickup by the drivers to modify our itinerary and is trying to get us a refund for the Pena Palace which we paid for twice due to the Palace not honoring our tickets on a day when the palace was closed due to fires raging in Portugal. That was stupid. They wanted us to go online to request a refund instead of simply replacing our tickets with new tickets. There was constant contact from Pedro to confirm what each upcoming activity was, the driver's name and WhatsApp # and the time of pickup at our hotels. We had constant communication texting both ways. This was excellent. We reviewed everything from each day's activities for him. The walking tour in Porto was a bit redundant and and we could have done without the honey and chocolate tasting tour. It fell short and felt like a time filler. Yet, we loved Porto. In contrast to all the churches, monasteries, palaces, and other historical places, we loved the nature hiking tour in Serra da Estrela and the follow up picnic. The walking tour in Évora was also quite good.

Hotel Reviews
Octant Hotels Palácio da Lousã
Lousã

This hotel was beautiful. The reception was great. The hotel was designed beautifully. The rooms were comfortable and the breakfast was amazing. The manager greeted everyone personally in the dining area during breakfast. And, they gave us hats to take away with us. What a nice touch. The only thing that out tour planner didn't anticipate was to arrange a dinner reservation when we arrived. They were fully booked for reservations and we would have loved to have dined there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Évora Olive Hotel
Évora

Very good location, great breakfasts!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lagos Avenida Hotel
Lagos

Great location, excellent breakfast, very attentive reception and staff, rooftop pool w/bar.

Authenticity & Character
Authenticity & Character
Location
Location
Staff
Staff
Cleanliness & Comfort
Cleanliness & Comfort
Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Driver was excellent with knowledge of the area. He pointed to things we should try. Not his fault, the Pena Palace was closed due to fires in the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

The driver added personal history to enhance the trip. He grew up here and related what he did on his family's farm.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike & Bite with Peaks, Paths, and a Delicious Picnic in Serra da Estrela
Hike & Bite with Peaks, Paths, and a Delicious Picnic in Serra da Estrela
Serra da Estrela Nature Park

Our guide was well versed in the terrain, pointing out vegetation as well as geological formations. He spoke well in English and made the hike go smoothly. He topped it off with a "picnic" which was a full lunch. This activity, in contrast to the churches and other historical places, was a highlight of the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Aug 08, 2022

Hi Marvin and Susan,
It is great to hear from you!

I am reallly happy to know you enjoyed our service and our communication during the entire process. This made my day :)

We will take your feedback into account in order to improve our offer to other travelers - thank you for your detailed input on that. I reallly appreciate!

All the best,
Pedro & Across Portugal Team

Great Service! Our trip to Iceland was well planned…
Iceland | Jul 22 - Jul 29, 2022

T
Todd C.
Minneapolis, MN | Reviewed on Aug 05, 2022
Our trip to Iceland was well planned and we had a great time! Jenny was responsive and made sure her recommendations were consistent with our needs. We completed the entire Ring Road in a week and really enjoyed the Blue Lagoon, whale watching, and the Reykjavik Food Tour. The South of the island has more sights to explore than the North and you could easily spend a week only in the South. I recommend kimkim’s service. It made planning easy! Read more

Our trip to Iceland was well planned and we had a great time! Jenny was responsive and made sure her recommendations were consistent with our needs. We completed the entire Ring Road in a week and really enjoyed the Blue Lagoon, whale watching, and the Reykjavik Food Tour. The South of the island has more sights to explore than the North and you could easily spend a week only in the South. I recommend kimkim’s service. It made planning easy!

Activity Reviews
Whale Watching from Akureyri
Whale Watching from Akureyri
Akureyri

Great tour with knowledgeable guides. We were lucky enough to see whales breach, dive, breathe, and slap their tales!

Quality of Experience
Guides, Drivers and Staff
Transport
Myvatn Nature Baths
Myvatn Nature Baths
Lake Mývatn

Ok experience. The hot springs were Luke warm. The Blue Lagoon is better.

Quality of Experience
Guides, Drivers and Staff
Transport
Reykjavik Food Walk
Reykjavík

Great, knowledgeable guide. Interesting Iceland history and a sampling of foods you wouldn’t have tried otherwise. Highly recommended.

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Lagoon
Blue Lagoon
Iceland

Amazing experience. The best hot spring I’ve been to. Worth the time and money

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Guildford | Replied on Aug 08, 2022

Thank you Todd and Sharon for your comments.
You chose to take a fast passed trip and travel the Ring Road in 8 days. What great activities you picked to do along the way!
There are so many sights to see, especially on the South Coast as you say, it's our job to help pace your trip and spread out the driving.

My trip to Ecuador and the Galapagos Islands ! Thank you Daniel !
Galapagos Islands | Jan 11 - Jan 22, 2022

Jake
Jake T.
Modesto, CA | Reviewed on Aug 05, 2022
My trip to Ecuador and the Galapagos Islands was very pleasant and enjoyable. Thanks to Daniel, my travel details were ironed out before , during and after the trip. I had issues with my covid test result being delayed and had a mild panic, anxious situation, but with Daniel help I was able to enjoy the rest of my trip, During the trip, Daniel was very easy and fast to reach when I had questions . He helped me speak to one of the receptionist over the phone because I couldn't communicate in... Read more

My trip to Ecuador and the Galapagos Islands was very pleasant and enjoyable. Thanks to Daniel, my travel details were ironed out before , during and after the trip. I had issues with my covid test result being delayed and had a mild panic, anxious situation, but with Daniel help I was able to enjoy the rest of my trip, During the trip, Daniel was very easy and fast to reach when I had questions . He helped me speak to one of the receptionist over the phone because I couldn't communicate in Spanish . Daniel is very thorough when booking tours , he would follow through with the tour guides and made sure they were there on time and explained what I would expect on the tours. I also felt safe knowing that Daniel was only a call away via whatsapp. I'm using kimkim again for my next trip because my experience with Daniel's help made a huge difference.

Local specialist: Daniel Larrea
Daniel
Daniel Larrea
Local specialist in Quito, Ecuador | Replied on Aug 08, 2022

Hola Hung!
I am so thrilled and happy to read this review! Thank you so much my friend for such amazing words!
It was truly amazing to work with you on such an amazing trip! Even with the PCR Test issue with the flights we still moved everything perfectly! The trip went like a breeze and I am so glad you had such a good time. I wish you the best vibes from the middle of the world, and safe travels in the future!
If you ever wish to come back, you know who to call ;)
Your local friend,
Daniel :D

Samir and his team are the best!!
Jordan | Jun 2 - Jun 16, 2022

Heather
Heather B.
Israel | Reviewed on Aug 05, 2022
Samir was AMAZING to work with: super responsive, endlessly helpful, and made our trip seamless. My husband and I are picky travelers (we know exactly what we want!) so we went through several rounds of revisions with Samir - but he was *so* patient, and always delivered answers and changes really quickly. I can't emphasize on awesome he was at this! Our trip went off without a hitch, in part because of the private driver, Mohammed, that Samir set up for us for our whole vacation. He... Read more

Samir was AMAZING to work with: super responsive, endlessly helpful, and made our trip seamless. My husband and I are picky travelers (we know exactly what we want!) so we went through several rounds of revisions with Samir - but he was *so* patient, and always delivered answers and changes really quickly. I can't emphasize on awesome he was at this!

Our trip went off without a hitch, in part because of the private driver, Mohammed, that Samir set up for us for our whole vacation. He made changes with us along the way as we changed our minds about small details, and we always enjoyed his company and felt taken care of and safe.

Regarding our itinerary, my husband and I spent a total of two weeks in Jordan and we really did *everything*. I'd recommend taking that much time making sure you make the most of this beautiful historic place!

Here's some of things we did
- Historic sites (Jerash, Petra, Umm Qais, often with private guides)
- Outdoor adventuring (Make sure you do Wadi Al-Mujib!)
- Desert (desert castles, Wadi Rum)
- cultural experiences (cooking class, museums)

Thanks again for the perfect trip to Jordan, Samir!

Activity Reviews
Trekking from Dana to Feynan lodge
Trekking from Dana to Feynan lodge
Jordan

One of the favorite days of our trip! Even though it was a long hot day, it really helped that the trail was all downhill. And our guide, a local Bedouin, was excellent! He was patient, funny, and cooked us a perfect meal on a campfire along the trail

Quality of Experience
Food
Self Cooking Meal in Amman
Self Cooking Meal in Amman
Amman

We LOVED this and plan to add an experience like this to all our future trips! This was a great way to meet new friends, have a great meal, and learn more about the local culture.

Quality of Experience
Petra By Candle Light
Petra By Candle Light
Jordan

This is a great thing to do *IF* it's your very first view of Petra and the Treasury. The candlelight effect is really nice, and we got lucky enough to see the moon over the canyon, too. However, I wouldn't add this if you've already been to Petra :) all it is is a walk to the Treasury by candlelight, sitting on carpets and drinking a little tea, some local musicians, then shining floodlights on the Treasury building

Quality of Experience
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Aug 05, 2022

Hi Heather . grateful for the encouraging nice words you put for me. it was my real pleasure hosting you in Jordan ,looking forward to see you and your friends again over here.
Be well always.
Samir

Couldn’t have asked for better service
Italy | Jul 22 - Aug 4, 2022

Jeralyn
Jeralyn W.
Metairie, LA | Reviewed on Aug 05, 2022

We only dealt with Giustono in the beginning, but then were being expertly managed by Andrea, whom we cannot say enough about. He answered our calls, texts, questions in a timely manner and KILLED IT every time!!! I loved the experience so much, I’m working with another KimKim referral for next year’s trip to Argentina. 😊

Local specialist: Giustino Cacciotti

Tour guide and bus driver was very go
Switzerland | Jul 27 - Aug 4, 2022

K
kevin p.
Panama City, FL | Reviewed on Aug 05, 2022

Tour guide and bus driver was very good

Local specialist: Tomaz Martinek

Fishing and Hiking in Slovenia
Slovenia | Jul 22 - Jul 30, 2022

D
David A.
Altadena, CA | Reviewed on Aug 05, 2022
We had a terrific 9-day driving tour through Western Slovenia, focusing on beautiful Triglav National Park. Domen Strle, our virtual tour guide and travel agent, chose excellent places for us to stay and activities including hiking, fly-fishing and touring. Without his intimate knowledge of the area and his responsiveness to our questions, we would have had a difficult time planning such a trip (our first to Slovenia). He quickly accommodated last-minute changes to our schedule (e.g., an... Read more

We had a terrific 9-day driving tour through Western Slovenia, focusing on beautiful Triglav National Park. Domen Strle, our virtual tour guide and travel agent, chose excellent places for us to stay and activities including hiking, fly-fishing and touring. Without his intimate knowledge of the area and his responsiveness to our questions, we would have had a difficult time planning such a trip (our first to Slovenia). He quickly accommodated last-minute changes to our schedule (e.g., an unplanned but very worthwhile stop in Lubljana; changing the day of our fishing trip), and provided feedback on activities we discovered en route. Altogether, the trip was planned just enough to avoid the stress of finding places to stay and eat, but with enough flexibility to allow spontaneous, spur-of-the-moment activities. The ability to switch digitally from places on the overall trip plan to Google maps driving instructions made navigation easy and painless. It made for a very diverse and fascinating trip, which we enjoyed immensely.

Hotel Reviews
Kekceva Domacija Homestead
Soča

This is an amazing setting with fascinating hosts. Nestled in the Trenta Valley between towering mountain walls, it is a green oasis of tranquility. So relaxing you will not want to leave. The hosts, Jozefina and Mitja, are remarkable people: Jozefina spent 3.5 years sailing around the world in a 60 ft sailing boat with her family, while Mitja was a world-class climber and Himalayan mountaineer. Now they run this place as well as an award-winning vineyard and winery up near the Austrian border. Their wines (as well as the home-cooked food) are superb. This only shortcoming is that the modernized rooms elegantly built in the old farmhouses are a bit cramped, with the bed in a tiny loft that is barely navigable. It’s part of the experience, and clearly not a place where you’re meant to spend time inside your room. Enjoy the beautiful out-of-doors.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean. Rooms very small and beds in tiny loft hard to get around.
Penzion Berc
Bled

Mountain refuge decor. Charming. No lake view and a bit noisy, but comfortable. Room A/C is individually adjustable. They did not put us in the superior room we had booked but rather in standard rooms. Cost difference was refunded through travel agency. Restaurant is over-priced and our steak was not done to order.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Dobra Vila
Bovec

This hotel may initially look a big long-in-the-tooth, staid and stuffy, but once you settle in you will realize it is fabulous. Wonderful Art-Deco decor, cozy libraries with sitting areas, beautiful garden and terrific location. Breakfast is fantastic. We left early one day and they packed a lunch for the two of us that could feed four people. Incredibly nice, attentive staff. You will feel pampered - like you are traveling first-class on a luxury liner in the 1920s.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gredič
Dobrovo v Brdih

Wow. 16th century castle modernized inside with gorgeous decor in the middle of Slovenian Tuscany. Gourmet restaurant, beautiful original art collection. You won’t want to leave.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Domen Strle
Domen
Domen Strle
Local specialist in Ljubljana | Replied on Aug 18, 2022

Hi David,
Thank you for your kind words and a wonderful review!
I'm happy to hear you have enjoyed your hike, fly-fish & self-drive trip through Slovenia. :)
Wish you great adventures for the rest of our vacation and thanks again for travelling with us!

Perfect from start to finish
Iceland | Jul 27 - Aug 4, 2022

Nimisha
Nimisha A.
Bakersfield, CA | Reviewed on Aug 05, 2022

Emanuela did an incredible job organizing our trip to Iceland, from start to finish! Her itinerary was perfect for our family, easy to follow and we appreciated her checking in with us periodically as well. We couldn’t have asked for a better experience!

Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Aug 05, 2022

Hi Nimisha,
thank you so much for your sweet words and for sharing these lovely pictures. It is always wonderful to see smiling faces!
It has been great to connect with you and I am super happy you had a memorable family time in Iceland.

All the best and hope to have you back here again, one day!
Emanuela

Iceland Trip
Iceland | Jul 22 - Jul 28, 2022

M
Mary A.
Broad Ripple, IN | Reviewed on Aug 04, 2022
Emanuela was great in planning our trip. The provided itinerary was highly detailed, easy to follow and very helpful. We appreciated all her dining recommendations and places to stop off the beaten path. Emanuela was very responsive and communicated with us during the planning process and checked in with us throughout the trip! Thanks for a great adventure Read more

Emanuela was great in planning our trip. The provided itinerary was highly detailed, easy to follow and very helpful. We appreciated all her dining recommendations and places to stop off the beaten path. Emanuela was very responsive and communicated with us during the planning process and checked in with us throughout the trip! Thanks for a great adventure

Activity Review
A Day at the Westmann islands
A Day at the Westmann islands
Iceland

Enjoyed seeing the puffins! Less busy than other places. It was nice to get away from the crowds. The island was beautiful!

Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Aug 20, 2022

Hi Mary,
I am so happy to read your beautiful words. Thank you for your kind review. Glad to know you loved all suggestions and work done and that, overall, you had an amazing time in Iceland.

It was a plesure to conenct and stay in touch while you were traveling.

All the best to you and Max,
Emanuela

Amazing trip to Galápagos
Galapagos Islands | Jul 22 - Aug 3, 2022

Victoria
Victoria C.
Chicago, IL | Reviewed on Aug 04, 2022
Galápagos Islands trip review This is the second time we worked with Mathias for our trip. The first trip was Ecuador adventure tour including Quito, Banos, and Amazon. It was a great trip. This time we worked with Mathias for our Galapagos island trip and it was amazing. Mathias is super thoughtful, he made sure that every single detail of the trip was taken care of. He is very patient and is so accommodating with our requests and needs. When we first arrived at the Quito hotel,... Read more

Galápagos Islands trip review

This is the second time we worked with Mathias for our trip. The first trip was Ecuador adventure tour including Quito, Banos, and Amazon. It was a great trip.

This time we worked with Mathias for our Galapagos island trip and it was amazing. Mathias is super thoughtful, he made sure that every single detail of the trip was taken care of. He is very patient and is so accommodating with our requests and needs. When we first arrived at the Quito hotel, Mathias met us in person with a gift of wine, chocolate, coffee, and soap. This is such a wonderful personal touch that made us feel so welcome.

During the trip, Mathias was available any time we needed any assistance and fixed any issues. On one our trips that they put us on a tour without kayaking, Mathias made sure to put us on another kayaking tour—complimentary from him. In the morning we left for Galápagos Islands the hotel forgot to pack us breakfast, Mathias offered us free breakfast after we checked in at the airport. In addition, we got an upgrade for our flight back to Quito from Santa Cruz. All these gestures made us feel super welcome and taken care of.

All the day tours we were on were amazing: with awesome tour guides and on time pick up and drop off—not a worry at all from our part. We were confident that we were well taken care of.

I would work with Mathias in the future again. He is truly an incredible person to work with and I give him the highest recommendations!

Hotel Reviews
Vieja Cuba
Quito

The hotel is cute and the staff is very friendly. The breakfast was amazing! :) they have coffee, hot water, and tea available all day, which is a huge plus. The rooms are clean and comfortable. When we left for our Galapagos trip, it was super early in the morning. Somehow they forgot to pack us a breakfast for the airport. It wasn’t a big deal really. But when we came back from Galápagos go stay with them one more night, they gave us the best suite of the hotel and a bottle of win with a note to apologize for the breakfast. It was beyond our expectations. :) Great little hotel—definitely would recommend.

Authenticity & Character
Decor
Location
Staff
Super friendly
Cleanliness & Comfort
Hotel Cally Galapagos
Puerto Villamil

Great hotel with helpful and friendly staff. The hotel is clean and comfortable, the check in and check out were super easy. On the day we checked out, we didn’t have to leave until 2:30pm. The host let us put our luggages in the hotel while we were out. They were so friendly. The owner (not the front desk people—they speak perfect English) doesn’t speak English, but with my broken Spanish we were able to work everything out. :) He is very helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hostal Cattleya
Puerto Baquerizo Moreno

Trudy and Ivan are friendly and helpful. This hotel has an awesome rooftop with a panoramic view of the island. You can watch sunset on the rooftop. Room is big and we have no complaints. They also offer breakfast at the time you request, which is very nice. One more big plus: you can wash and hang your clothes on the rooftop. Very convenient to dry the swimming suits and such. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Posada del Mar
Santa Cruz

We had a room with a balcony and the balcony had beautiful flowers surrounding it. Our host Carlos is simply the best host we have ever worked with. He is friendly without overbearing, you can tell he really truly enjoy his job and sincerely want to help with the guests. Carlos made the hotel superb!

Authenticity & Character
Location
Staff
Carlos is simply the BEST
Cleanliness & Comfort
Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Sep 09, 2022
Victoria, thank you very much for your kind words and for your repeatedly putting the organization of your trips in the hands of Authentic Ecuador, Kimkim and that of all of our partners involved, especially your local guides!
It is rare to see our guests returning to Ecuador in such a short term, which tells me that you really enjoyed your first trip a lot (but I could also tell from your happy faces!).
I’m also glad to see that the hotels we selected together were just the right ones for...
Read more

Victoria,

thank you very much for your kind words and for your repeatedly putting the organization of your trips in the hands of Authentic Ecuador, Kimkim and that of all of our partners involved, especially your local guides!
It is rare to see our guests returning to Ecuador in such a short term, which tells me that you really enjoyed your first trip a lot (but I could also tell from your happy faces!).
I’m also glad to see that the hotels we selected together were just the right ones for you!

I would be happy to receive you a third time in Ecuador some day, there are still many beautiful places left for you to explore!

All the best,
Mathias

Our trip to Costa Rica was excellent in every way.
Costa Rica | Jul 22 - Jul 30, 2022

J
Jill S.
Jenison, MI | Reviewed on Aug 04, 2022
Our trip to Costa Rica was excellent in every way. Olman did an outstanding job of putting together an itinerary geared to our interests and we were so happy with every part of it. We started with white water rafting on the Pacuare River which was unforgettable and exhilarating. And the Exploradores Outdoors guides were exceptional in their instruction, support, and unwavering vigilance. It was an experience of a lifetime for us . And our hikes near the Arenal Volcano and the Fortuna... Read more

Our trip to Costa Rica was excellent in every way. Olman did an outstanding job of putting together an itinerary geared to our interests and we were so happy with every part of it. We started with white water rafting on the Pacuare River which was unforgettable and exhilarating. And the Exploradores Outdoors guides were exceptional in their instruction, support, and unwavering vigilance. It was an experience of a lifetime for us . And our hikes near the Arenal Volcano and the Fortuna Waterfall were also unforgettable in their quieter way. I was very impressed with our guide, Randall, from Amazilla Travel, who was very engaging and remarkably knowledgeable about the volcano and the plants and animals of the jungle. We learned so much and I have brought back home with me the memory of the magical quiet of the rainforest. Every place we went we were pleasantly surprised with the quality of the accommodations, the food (which we will miss), the warmth and hospitality of the people we met, and the beauty of Costa Rica. Kimkim was the way to go for us.

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Aug 04, 2022

Hello Jill,

Thanks for your kind words.
I am so happy to read you had an unforgettable trip in the tropics.

It is great to know every hotel and the tours were what you looked for.

Let's hope this is not the last time you visit us, there are many other experiences you can enjoy!

Sunny Regards,
Olman

Great support from Linda - all the KimKim cre...
Ecuador | Jul 21 - Jul 28, 2022

Claudio
Claudio B.
United Kingdom | Reviewed on Aug 04, 2022
Great support from Linda - all the KimKim crew was very helpful and supportive Read more

Great support from Linda - all the KimKim crew was very helpful and supportive

Hotel Reviews
San Jose de Puembo Quito Airport, an Ascend Hotel Collection
Puembo, Quito

A very c harmful hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Posada del Mar
Santa Cruz

I give 3 stars, as it was quite basic, but the reception was very friendly and helpful. Location was very convenient

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vieja Cuba
Quito

Very charming hotel, with loads of character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Ecuador

Our guide was super helpful

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora

Very interesting visit

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

That was the peak of the holiday. We felt privileged we visited San Bartolome’

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Otavalo Market & Cuicocha Crater Lake
Otavalo Market & Cuicocha Crater Lake
Quito

An interesting experience - a bit tiring, maybe

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Aug 05, 2022

Claudio, thank you very much for your feedback about your trip! I am happy to hear that you and your sons have enjoyed your time here in Ecuador, especially on Galapagos.
It'd be a pleasure to welcome you back in Ecuador one day!
Take care & safe travels,
Linda

Fantastic Trip
Greece | Jul 11 - Jul 20, 2022

KATIE
KATIE S.
New Philadelphia, OH | Reviewed on Aug 04, 2022

Dimitris was an excellent help on my first trip to Greece. He booked us in wonderful, cute, small hotels, planned our transfers to perfection and was extremely accommodating to our needs before the trip, and as the trip was ongoing. I would certainly recommend Dimitris for anyone looking to go to Greece.

Local specialist: Dimitris Zografos
Dimitris
Dimitris Zografos
Local specialist in Athens Vouliagmeni Greece | Replied on Aug 05, 2022

Dear Katie, thank you so much for your kind words! I am so happy you enjoyed Greece and I hope to see you again in the future:)

Wonderful week in Norway
Norway | Jul 26 - Aug 2, 2022

N
Nadine G.
the Cayman Islands | Reviewed on Aug 04, 2022
I love researching and planning trips but this year I just did not have the time to do it and as our family wanted to try somewhere new and different I was delighted to find KimKim ! The process of booking our Norway trip was really easy and Merée was able to design a customised itinerary based on a little feedback on our group needs and interests. This included some really enjoyable events that I don't think would have been on our radar had I been researching myself, such as Ciderhuset and... Read more

I love researching and planning trips but this year I just did not have the time to do it and as our family wanted to try somewhere new and different I was delighted to find KimKim ! The process of booking our Norway trip was really easy and Merée was able to design a customised itinerary based on a little feedback on our group needs and interests. This included some really enjoyable events that I don't think would have been on our radar had I been researching myself, such as Ciderhuset and Oslo Opera House. The kayaking in Sognefjord was a big hit. We had a nice amount of down time to go find our own experiences and found Oslo and Bergen really easy to get around, with plenty of things to do. The best part of the planning process was how easily we could tweak it before arriving at a final plan. All of our hotels were great and Merée managed to get the best room configurations for our group despite a busy hotel season. The KimKim platform was excellent for the planning process and also while on the trip, and Merée and her colleagues were very quick to respond when I posted enquiries. We really appreciated having them on board as they were very responsive and helpful when we hit issues with the travel delays that are unfortunately an inevitable part of travelling these days! Finally, the weather for our trip was amazing and definitely a big part of its success - although I don't think Merée can take the credit for that!

Local specialist: Merée Ruzits

Iceland
Iceland | Jan 16 - Jan 20, 2020

M
Milana G.
Portsmouth, NH | Reviewed on Aug 04, 2022

This is an overdue review for a trip completed pre-pandemic. Pauline did an amazing job planning the trip. We loved driving around and exploring the waterfalls, black sand beaches and cliffs. The natural springs were great too. Looking forward to planning more trips through kimkim now that traveling is more accessible!

Local specialist: Pauline Odinot

Family Adventures in France
France | Jul 17 - Jul 28, 2022

Jeannette
Jeannette L.
San Francisco, CA | Reviewed on Aug 04, 2022
We had a terrific time in France thanks to kimkim! Isabelle was terrific to work with in the planning phase of the trip, and Joel helped us finalize details and offered us valuable on-the-ground support when we needed it. We loved our stay in Paris at the Baum Hotel that Isabelle recommended. It was in a great location, the breakfasts were delicious, and the staff was tip-top. Our excursions were excellent -- though the heat caused some members of our party to pass on a few of the planned... Read more

We had a terrific time in France thanks to kimkim!

Isabelle was terrific to work with in the planning phase of the trip, and Joel helped us finalize details and offered us valuable on-the-ground support when we needed it. We loved our stay in Paris at the Baum Hotel that Isabelle recommended. It was in a great location, the breakfasts were delicious, and the staff was tip-top. Our excursions were excellent -- though the heat caused some members of our party to pass on a few of the planned outdoor activities. The catacombs and Louvre were wildly different, but equally intriguing. Everyone appreciated tasting the sweets on our Paris tasting tour. We were especially grateful for evening tickets to visit the Eiffel Tower -- not only because it was cooler, but also because we got to see the magic of the lights of Paris. A few of us braved the heat to see Versailles, and we won the jackpot with our Fat Tire guide, Nick. He was deeply knowledgeable about French history and culture, very clever and entertaining, and his positive energy and enthusiasm kept the group from flagging in the 100+ F temps.

After our stay in Paris, we journeyed south to explore some historic towns and our own family history near Loudon. The place we stayed, Domaine de Roiffe, was a spacious, albeit quirky place with an "old school" country club vibe that took us back at least half a century. The restaurant offered something for everyone, and we enjoyed excellent local wines at our family dinner.

Further south in Bergerac we stayed at an incredible accommodation -- Clos d'Argenson -- for five fabulous nights. Our hosts Francois and Ann Marie were wonderful, the three-story building was beautifully appointed and full of interesting art, we enjoyed spacious common areas to read, play billiards, and eat scrumptious breakfasts with homemade delights on the balcony. The grounds were beautiful and quiet, with a peaceful swimming pool we used each day of our stay. In addition to enjoying the charming city and local village connected with another side of our family tree, we took advantage of the excursions Isabelle recommended: canoeing on the Dordogne with spectacular views of castles and chateaus, visiting the site of the Lasceaux caves, and dining at a Michelin starred-restaurant in St. Émilion. A small group of us even ventured a couple hours away to see a French cyclist win Stage 19 of the Tour de France in Cahors. Worth the 2-hour scenic drive!

Our time in Bordeaux exceeded our expectations -- it's a spectacular city with so much to see and do, and the FOOD was fabulous everywhere we went. Because of road closures due to wildfires, the crew that wanted to visit the Dune of Pilat had to make alternative plans. Our place in Bordeaux, Maison Bordeaux, was in a great location and was quite nice, though my parents encountered a few minor issues that did not get resolved during their stay (e.g. their door did not lock).

It was too sad to say goodbye, so we decided to go with, "See you next time!" Thank you, kimkim, for helping us put together our itinerary, figure out the lodging, arrange for our three separate car rentals, the various transfers, and all the local tours/activities that made our time in France an unforgettable experience. We're proud of our French heritage and connecting with it together as a family was a true gift.

Hotel Reviews
Hôtel Baume
Paris

We loved our stay in Paris at the Baum Hotel that Isabelle recommended. It was in a great location, the breakfasts were delicious, and the staff was tip-top.

Authenticity & Character
Location
Staff
Professional, responsive, friendly, and competent.
Cleanliness & Comfort
Bathrooms were especially bright and sparkling clean.
Domaine de Roiffé
Roiffe

Domaine de Roiffe was a spacious, albeit quirky place with an "old school" country club vibe that took us back at least half a century. The llama and sheep grazing on the property were entertaining, and the horses were beautiful to visit on an early morning walk. The restaurant offered something for everyone, and we enjoyed excellent local wines at our family dinner. The breakfast buffet was also really good, and we enjoyed the outdoor eating option. If we'd had more time, some of our party would have enjoyed playing some golf, but we had to set out for our adventures in the south. The location was really great for us since we went to visit the Maison de l'Acadie in La Chaussée.

Authenticity & Character
The rustic charm was appreciated by many in our group, but others were concerned that we didn't have air conditioning.
Location
Very close to one of our family heritage sites.
Staff
Everyone was really helpful. Wait staff and front desk especially!
Cleanliness & Comfort
Same as above: The rustic charm was appreciated by many in our group, but others were concerned that we didn't have air conditioning.
Clos d'Argenson
Bergerac

We HIGHLY recommend this incredible accommodation. Our hosts Francois and Ann Marie were wonderful, the three-story building was beautifully appointed and full of interesting art, we enjoyed spacious common areas to read, play billiards, and eat scrumptious breakfasts with homemade delights on the balcony. The grounds were beautiful and quiet, with a peaceful swimming pool we used each day of our stay. In addition to enjoying the charming city, a local village connected with another side of our family tree. It was a perfect place for us to stay.

Authenticity & Character
The space and decor was both comfortable and interesting -- very tasteful without being pretentious.
Location
In the heart of the city center, but not noisy.
Staff
Perfect hosts!
Cleanliness & Comfort
The air conditioning was great. The bathrooms were sparkly clean, the linens and towels changed as we requested.
La Maison Bord'eaux
Bordeaux

Maison Bordeaux was in a great location and was quite nice, though my parents encountered a few minor issues that did not get resolved during their stay (e.g. their door did not lock). The parking on the premise was a tad clunky to manage (e.g. needed some help a few times with the gate).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Sweet Side of Paris Food Tour
The Sweet Side of Paris Food Tour
Paris

We ALL looked forward to this tour. Our guide was really friendly and easy-going, and she took us to some of the best locations for delicious treats. At our first stop, for eclairs, we asked about the history of the eclair and our guide was stumped -- which seemed a bit odd since she has no doubt been there many times. With the help of the internet we looked up the answer to our question. Problem solved. Later on in the tour, our guide had more of a handle on the history of specific sweet delicacies, which made the entire experience more interesting. Because it was a Monday, and nearing the start of the summer holiday for the French, a few places we would have stopped at were closed. It was not a big deal, but if I had been leading the tour, I might have called ahead to the places I planned to go to confirm whether they would be open or not. Despite a few places with locked doors, we got to see and taste a lot of excellent tidbits. The tour provided a wonderful orientation/welcome for our trip to France. And since it was a really hot afternoon, I would recommend including a place for ice cream or sorbet tasting. Lucky for us the tour ended near where we were staying!

Quality of Experience
I liked the fact that it was a private walking tour for our family group. We got to try lots of goodies and everyone was quite pleased.
Guides, Drivers and Staff
Barbara was easy-going and friendly. And she had great recommendations for what to try.
Eiffel Tower Summit Ticket
Eiffel Tower Summit Ticket
Paris

We were glad we did this in the evening when the temperature was cooler. Our guide was really good, sharing history of the tower with us as we looked up at it from various vantage points. It was especially useful having him guide us around the different directional sections of the tower pointing out key sites below.

Quality of Experience
Guides, Drivers and Staff
Transport
It was nice having the option to walk the stairs.
Biking Day Trip Through Historic Versailles
Biking Day Trip Through Historic Versailles
France

This was fabulous!

Quality of Experience
Overall a 10 out of 10!
Guides, Drivers and Staff
We won the jackpot with our Fat Tire guide, Nick! He was deeply knowledgeable about French history and culture, very clever and entertaining, and his positive energy and enthusiasm kept the group from flagging in the 100+ F temps. He was also extremely helpful. When a member of our group had difficulty with her bike, he rode it back while we were getting our picnic items and brought her a new one. When the store we were shopping at lost electricity, he helped us get to the best places for alternatives.
Transport
When we got there the train that departs from our meet up location was not operating, so we had to get on the metro for a few stops and take a different regional train. The 3-speed bikes worked well for the flat terrain we had that included some gravel.
Canoeing in Dordogne
Canoeing in Dordogne
France

This was a winning excursion among all members of the family. The biggest surprise to our group was how MANY canoes were on the river at the same time -- it was not as crowded as "bumper cars" but you were never on a stretch of river when you were alone among your party.

Quality of Experience
Stunning scenery. Lovely way to spend a summer day. Three folks in our party of eight dared to jump from the rock ledge after seeing some other people do it without hurting themselves. Very exciting!
Guides, Drivers and Staff
The staff were really helpful at the point of set up and departure. It's just that we were surprised that no one shared more about the history of the river or offered any details about the specific sites we anticipated seeing along the way. It would be handy to have a printed guide with some interesting facts, or a basic orientation -- perhaps akin to what we heard guides sharing on the motorized tour boats along the river -- that would give us a bit more context to the region.
Transport
The equipment was good and the bus rides to the launch and from the end point were excellent. It was helpful that they provided each boat with containers to keep your stuff dry in the event of a capsize.
The Vezere Valley and Lascaux IV
The Vezere Valley and Lascaux IV
Sarlat

Two of us eight had been to Lascaux II back in 1998, and we were impressed with the improvements afforded by Lascaux IV. Having the audio transmitter/headsets made listening quite easy. And the new space created as a replica to the original cave gives visitors more opportunity to get close to the cave paintings.

Quality of Experience
It's a powerful learning opportunity!
Guides, Drivers and Staff
Our guide was quite good and the exhibition floor guides were also very knowledgable and friendly.
Transport
Parking was not completely full, but quite crowded. As mentioned above, give yourself time to park and walk from further away than you might have anticipated.
Local specialist: Isabelle Voute

Our trip to Colombia was amazing!
Colombia | Jul 20 - Jul 29, 2022

Jen
Jen D.
Arcadia, CA | Reviewed on Aug 03, 2022
Our trip to Colombia was amazing. I whole heartedly recommend this trip to anyone seeking an interesting, inspiring and fun vacation. Wendy was a fabulous specialist - very responsive, helpful and kind. We enjoyed so many activities! In Bogota we loved visiting the Traditional Farmers Market with Maria Jose. She was so passionate about Colombia and her work. We learned so much and enjoyed the fruit and market. We had a blast dancing during a LBGT night in Bogotá! Our guide... Read more

Our trip to Colombia was amazing. I whole heartedly recommend this trip to anyone seeking an interesting, inspiring and fun vacation. Wendy was a fabulous specialist - very responsive, helpful and kind. We enjoyed so many activities! In Bogota we loved visiting the Traditional Farmers Market with Maria Jose. She was so passionate about Colombia and her work. We learned so much and enjoyed the fruit and market. We had a blast dancing during a LBGT night in Bogotá! Our guide throughout, Andrea, was absolutely lovely. We learned so much about the city, Colombia and a bit about what it is like to live there. We loved our experience in Medellín. What a beautiful city. Our guide Andres was awesome. We were in awe of how this city and the community has transformed after so much suffering. The vibrancy and passion we felt in the Comuna 13 was amazing. I think I will most remember the moving stories, hopefulness and how much incredible work performed by the community has transformed this city. We also had a fun evening out to a gay bar with Andres. Great conversations! The visit to the “silletera” farm was lovely as well. Our last days were spent in Cartagena. Really had some great meals! Also had a blast with the rum and chocolate tasting! As I write this review, I feel a longing to go back! It truly was amazing. My impression is mostly of the people we met, our guides and others we spoke with. I feel so grateful for how much I learned and got to experience in this beautiful country with such amazing people.

Activity Reviews
Traditional Farmers Market
Traditional Farmers Market
Bogotá
Quality of Experience
Food
Guides, Drivers and Staff
Transport
The City of The Eternal Spring & Comuna 13
The City of The Eternal Spring & Comuna 13
Medellín
Quality of Experience
Food
Guides, Drivers and Staff
Transport
LBGT Night in Bogotá
LBGT Night in Bogotá
Bogotá
Quality of Experience
Guides, Drivers and Staff
Transport
Colorful Colombia: Hike to Guatapé Rock, Guatapé & Peñol-Guatape Reservoir
Colorful Colombia: Hike to Guatapé Rock, Guatapé & Peñol-Guatape Reservoir
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Enjoy Medellín Nightlife
Enjoy Medellín Nightlife
Medellín
Quality of Experience
Guides, Drivers and Staff
Transport
Rum & Chocolate Tasting
Rum & Chocolate Tasting
Cartagena
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Wendy Romero
Wendy
Wendy Romero
Local specialist in Santa Marta | Replied on Aug 08, 2022

Hi Dear Jen and Laura!
It was amazing knowing you and I do really appreciate your feedback!
I am happy that you had an incredible experience in our country. I will send your comments to our local guides who send you as well regards and hope you come back soon!
Colombia waits for you on your next trip with open arms!
Have a wonderful day!
Best,
Wendy

Why travelers love kimkim

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