Kimkim Trip Reviews

4.8
Based on 18,696 ratings
Read 18,696 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great job of planning and communicating
Scotland | Sep 7 - Sep 20, 2025

M
Michael N.
Seattle, WA | Reviewed on Sep 21, 2025
Tetiana helped us plan an amazing two week trip through Scotland. It was seamless working with her remotely, as she helped plan and book our activities in Edinburgh, the Highlands, Oban, and Isle of Skye. She listened to our interests, and had great insight into the activities that we would find interesting. Additionally, she was easy to contact and very responsive, checking in with us several times during the two weeks in Scotland. One of our favorite days was in Edinburgh, where she... Read more

Tetiana helped us plan an amazing two week trip through Scotland. It was seamless working with her remotely, as she helped plan and book our activities in Edinburgh, the Highlands, Oban, and Isle of Skye. She listened to our interests, and had great insight into the activities that we would find interesting. Additionally, she was easy to contact and very responsive, checking in with us several times during the two weeks in Scotland. One of our favorite days was in Edinburgh, where she scheduled us with a private guide to take us to Rosslyn Chapel and Glenkinchie Distillery. Both activities were very enjoyable, and she found a great guide for us. I would not hesitate to use Kim Kim for our travel plans in the future.

Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Oct 27, 2025

Dear Michael,

Reading your message truly made my day — thank you so much! I’m thrilled to know your time in Scotland turned out so well and that the itinerary felt like the right fit for you.

It was a joy to help shape your journey, and hearing that you especially enjoyed the Rosslyn Chapel and Glenkinchie experience puts a big smile on my face. I always love when those kinds of special days become lasting memories.

Wishing you many more wonderful adventures and unforgettable journeys ahead!

Warmest wishes,
Tetiana

Was a great trip. AND. I want to mention the ...
Iceland | Sep 15 - Sep 20, 2025

D
Debbie F.
Newark, NJ | Reviewed on Sep 21, 2025
Was a great trip. AND. I want to mention the people at the Magma hotel were the best ever. I left our passports and 5 thousand US dollars in our safe. And they had it driven to me 4 hours away at the airport hotel. Was very stressful situation I had created and they helped us and removed the stress and potential serious delays. My hats off to the Magma team !!!!! Read more

Was a great trip. AND. I want to mention the people at the Magma hotel were the best ever. I left our passports and 5 thousand US dollars in our safe. And they had it driven to me 4 hours away at the airport hotel. Was very stressful situation I had created and they helped us and removed the stress and potential serious delays. My hats off to the Magma team !!!!!

Hotel Review
Magma Hotel
Kirkjubæjarklaustur
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 21, 2025

Hi Debbie!
I am so glad to hear you had such a great trip!
Big KUDOS to Magma Hotel for arranging the passport and the money to be sent to you! I know it was a stressful situation!

I do hope we'll see you in Iceland soon again! There's still a lot to see and do :)

Gummi

A great 14 days - Croatia Slovenia in September
Slovenia | Sep 6 - Sep 20, 2025

Jon
Jon S.
Los Angeles, CA | Reviewed on Sep 21, 2025
Nikola Vojvodic was our great travel agent. He worked with us over many months to get our trip to the Baltics -Croatia/Slovenia nations all properly organized. We asked for a 70/30 split: with the majority hiking/nature and the rest city excursions and he provided just that. We had a modem Renault Hybrid powered rental car that he arranged for us, which was picked up in Zagreb and returned to Dubrovnik - at our hotels! The six private tour guides Nikola arranged were all... Read more

Nikola Vojvodic was our great travel agent. He worked with us over many months to get our trip to the Baltics -Croatia/Slovenia nations all properly organized. We asked for a 70/30 split: with the majority hiking/nature and the rest city excursions and he provided just that.

We had a modem Renault Hybrid powered rental car that he arranged for us, which was picked up in Zagreb and returned to Dubrovnik - at our hotels!

The six private tour guides Nikola arranged were all excellent. So many questions to ask. Ljubljana Split and Zagreb stood out, though all I'd rate each a 5. (Remainder - Bled, Dubrovnik and Plitvice National Park). Nikola helped us to meet each guide on time even w. a last minute substitute.

We had private transports to and from the airports as well to the busy Dubrovnik city center on our last day.

I'd heartily recommend KimKim.com agency, our agent Nikola, and the app they use : Trip Plans,

Hotel Review
Villa Orabelle
Dubrovnik

Incredivle location, view and service. The breakfasts were amazing and plentiful as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Walking Tour of Split
Private Walking Tour of Split
Croatia

Incredible. The Roman and religious history and the spread of the empire was not at all k own to me. The tour guide showed us all the nooks and crannies in the many archeological sites during the tour. Highly advised to go 1-1 with a private tour.

Private Walking Tour of Plitvice Lakes National Park
Private Walking Tour of Plitvice Lakes National Park
Croatia

Our Tour Guide was very friendly and knowledgeable. She also got us around easily the large crowds that unfortunately can slow one down or make one uncomfortable.

Quality of Experience
Private Walking Tour of Zagreb
Private Walking Tour of Zagreb
Zagreb

Very informative and knowledgeable guide. Especially around the city center and the earthquake issues during covid and the main church reconstruction. There were some amazing events that day around farmers markets and football too.

Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik
Quality of Experience
Local specialist: Nikola Vojvodić

Overall the trip was fantastic, the cities we...
Lithuania | Sep 11 - Sep 20, 2025

Joanna
Joanna G.
Newark, NJ | Reviewed on Sep 21, 2025
Overall the trip was fantastic, the cities were beautiful and the countries so interesting. The hotels were good - the hotel in Tallin was the least comfortable but still Ok and a good location. The hotel in Riga was excellent. Guides - overall they were very knowledgeable but they did not do a great job of organizing the pace, the timing and the amenities on the tour. For example a 5 hour tour with no stop for toilet (until we asked and forced the issue) or food is not good. They need to... Read more

Overall the trip was fantastic, the cities were beautiful and the countries so interesting. The hotels were good - the hotel in Tallin was the least comfortable but still Ok and a good location. The hotel in Riga was excellent.

Guides - overall they were very knowledgeable but they did not do a great job of organizing the pace, the timing and the amenities on the tour. For example a 5 hour tour with no stop for toilet (until we asked and forced the issue) or food is not good. They need to learn the overall management of a tour and also discuss with us more what we want to see. In Estonia. our guide spent far too long at one place that was not that interesting versus the old city.
Our guide in Vilnius - Helena was the best at organizing - she stopped for coffee and bathroom and the pace is good.
Our guide at the Curonian Spit was rather boring and too much info about things that did not interest us.
It is more the management of the time - Janus in Latvia arrived back two hours after the time we were supposed to return, it is good to see a lot but then too much time in places that were less interesting.

Hotel Reviews
Savoy Boutique Hotel
Tallinn

Good location but hotel old and little cramped

Authenticity & Character
Location
Cleanliness & Comfort
Neiburgs Hotel & Restaurant
Riga

Very spacious and beautiful hotel, our room was cold and we were told there was no heat in the hotel at that time

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MICHAELSON boutique HOTEL
Klaipeda

Interesting building

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vilnia
Vilnius

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tallinn Highlights Tour
Tallinn Highlights Tour
Tallinn

Tour guide was knowledgeable and friendly but 5 hour tour with no stops for bathroom or food until we requested the bathroom. We spent far too long at the outdoor museum and not enough time in the old town. Not great use of time always.

Quality of Experience
Guides, Drivers and Staff
Transport
Gauja National Park Tour
Gauja National Park Tour
Riga

We arrived back two hours later than originally planned, the time at certain places was too long and too short at others. The guide was knowledgeable and interesting but again the management of the day was not great.

Quality of Experience
Guides, Drivers and Staff
Transport
Riga Old Town & Central Market Walking Tour
Riga Old Town & Central Market Walking Tour
Riga

Guide did a good job with the market and the tour - knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Riga - Klaipeda Private Transfer with Stops at Lake Plateliai & Hill of Crosses
Latvia

Good driver, stopped when we wanted to

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Beautiful Curonian Spit
Discover Beautiful Curonian Spit
Klaipeda

Beautiful part of the country - guide was a little dull and hard to hear in back of van and also did not give us enough instructions about where to meet when he sent us off on our own. Lunch was not organized before hand and so we had to sit outside in the rain (sort of under umbrella) as the other place was full that he wanted to go to.

Quality of Experience
Guides, Drivers and Staff
Transport
Kaunas City Walking Tour
Kaunas City Walking Tour
Lithuania

Guide was good but a little rushed and we would have liked to spend different times at certain things. Needs to explain where we are going better

Quality of Experience
Guides, Drivers and Staff
Transport
Vilnius City Walking and Driving Tour
Vilnius City Walking and Driving Tour
Vilnius

Good guide - very knowledgeable and stopped for WC and drinks at appropriate time

Quality of Experience
Guides, Drivers and Staff
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Sep 22, 2025
Hello Joanna, Thank you so much for sharing your thoughts with us. I’m really glad to hear you enjoyed the trip overall, loved the cities. I also really appreciate your honest feedback about the tours. It sounds like the pacing and breaks weren’t always handled in the best way, and I completely understand how that can affect the experience. I’m happy to hear Helena in Vilnius stood out, and I’ll definitely be sharing your comments with our partners so we can improve how guides manage time... Read more

Hello Joanna,

Thank you so much for sharing your thoughts with us. I’m really glad to hear you enjoyed the trip overall, loved the cities.

I also really appreciate your honest feedback about the tours. It sounds like the pacing and breaks weren’t always handled in the best way, and I completely understand how that can affect the experience. I’m happy to hear Helena in Vilnius stood out, and I’ll definitely be sharing your comments with our partners so we can improve how guides manage time and comfort along the way.

Feedback like yours is so valuable, it helps us make sure future trips run even smoother. I truly appreciate you taking the time to let us know, and I hope we’ll get the chance to plan another journey for you in the future.

All the best,
Moonika

Guides /Transfers Good....Hotels not so good
Portugal | Sep 9 - Sep 20, 2025

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Jilllian G.
Los Angeles, CA | Reviewed on Sep 21, 2025
The guides and transfers were all excellent. We only had one issue with not realizing we had tickets in our itinerary that we needed to print in order to gain access to the Monestary in Belem and therefore had to purchase again.
Two of our hotels were less than expected.... substandard. One we left and booked a different hotel and KimKim was kind enough to take care of the cost. The other hotel in Lagos we asked for a larger room and with a door on the bathroom and the management was kind...
Read more

The guides and transfers were all excellent. We only had one issue with not realizing we had tickets in our itinerary that we needed to print in order to gain access to the Monestary in Belem and therefore had to purchase again.
Two of our hotels were less than expected.... substandard. One we left and booked a different hotel and KimKim was kind enough to take care of the cost. The other hotel in Lagos we asked for a larger room and with a door on the bathroom and the management was kind enough to accommodate us. It was an ok hotel but I wouldn't book it again. We were told that KimKim booked the hotels through Expedia which I found very strange. I could have done that myself.

Hotel Reviews
Costa D’Oiro Ambiance Village
8600-544

This is an odd collection of buildings scattered about. We had to change from the first room because it was so small and it didn't even have a door on the bathroom. The manager was kind enough to put us in a larger room with a bathroom that had a door and it was at a pool which was nice BUT the view was of an dilapidated building and there was a lot of construction at the road. Not relaxing nor beautiful....

Authenticity & Character
Location
Have it not be adjacent to a dilapidated building nor on a road under construction.
Staff
The manager Manuel was very accommodating
Cleanliness & Comfort
Very clean and tidy
Casa de São Domingos
Peso da Régua

Lovely view room

Authenticity & Character
Nice home with antiques and pretty views of hillsides in one direction
Location
A bit of a walk to get to town on a busy road... especially at night
Staff
Cleanliness & Comfort
Casa dos Lóios by Shiadu
Porto

We left this hotel ....the room was like a youth hostel ...very small and cramped. Front desk staff was pleasant and apologized they didn't have a better room for us. My husband is very tall and he couldn't even fit in the shower.

Authenticity & Character
Maybe other rooms are authentic but the room they gave us was a closet they added to accommodate more guests.
Location
Noisy
Staff
Empathetic
Cleanliness & Comfort
Very difficult to get in and out ...tiny elevator and up and down stairs with luggage made it very difficult to navigate.
Hotel da Baixa
Lisbon

Front desk staff helpful, breakfast good, room quiet and clean

Authenticity & Character
Location
Lots of construction going in
Staff
Front desk staff
Cleanliness & Comfort
One of the elevators was out of service the whole time and caused for lots of delays
Activity Reviews
Ponta da Piedade by Boat Excursion
Ponta da Piedade by Boat Excursion
Lagos (Algarve)

Boat ride was fun ....getting to the dock was a bit tricky because Google map link sent us to a different vendor. We missed our timed slot because the bridge opening wouldn't allow us to pass, but the vendor that was coordinated for us was very accommodating and took us a long with one other couple out 20 minutes later.

Quality of Experience
Guides, Drivers and Staff
Transport
🥾 Self-Guided Coastal Hike: Lagos Old Town to Ponta da Piedade
🥾 Self-Guided Coastal Hike: Lagos Old Town to Ponta da Piedade
Lagos (Algarve)

This was a nice walk along the coast with some highlights described.

Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Portugal

Vasco was a charming young man with a huge passion for wine and his home countryside of D'ouro Valley.

Quality of Experience
Guides, Drivers and Staff
Vasco is proud of his family, his country and his faith....a rare combination.
Transport
Gaia Port Tasting Walk
Gaia Port Tasting Walk
Portugal

Guise Alex was not only well informed about the craft of making port wine he was thoroughly entertaining. He was very invested in making sure everyone had a good time and had a chance to mingle.

Quality of Experience
Guides, Drivers and Staff
Alex made this experience
Bolhao Market Tour and Hands-On Cooking Class
Bolhao Market Tour and Hands-On Cooking Class
Porto

The visit to the market was interesting but a bit rushed, but there was time to go back later. The class was a bit disjointed. She had every body doing different tasks which was fine but the equipment was poor and not serviceable for skinning and deboning fish. The instructor offered no assistance. The ultimate meal was fine but I only was able to pay attention to the fish which took the longest and then we were not given the recipes for the dishes. Also our names were not on the reservation so there was confusion as to if we were going to be part of the class.

Quality of Experience
Food
Guides, Drivers and Staff
Private Transfer from Lisbon to Porto With Stops In Óbidos, Nazaré, Fátima, Coimbra, Aveiro
Private Transfer from Lisbon to Porto With Stops In Óbidos, Nazaré, Fátima, Coimbra, Aveiro
Portugal

Rodrigo was a very well informed guide. He made sure we were comfortable and gave us a lot of interesting conversation. We had lunch at a great restaurant and overall enjoyed our time with Rodrigo.

Quality of Experience
Guides, Drivers and Staff
Transport
Rio Tejo Sunset Cruise
Rio Tejo Sunset Cruise
Lisbon

Beautiful sunset cruise....staff was very hospitable.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Belém Walk
Guided Belém Walk
Lisbon

The private tour of the Monestary was very good ..The tower was a waste of time since it's covered in scaffolding.

Quality of Experience
Guides, Drivers and Staff
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon

Guide Luis was excellent and very informative. Grateful he had access to private path in because the lines were very long. I wish we had more than a half day because with the crowds there was no time to see the town other than a 10 minute peak.

Quality of Experience
Less crowds and more time in the town
Guides, Drivers and Staff
Luis was very attentive and well informed
Transport
Luis knew his way expertly
Local specialist: Emily Boles
Emily
Emily Boles
Local specialist in Kimkim HQ | Replied on Sep 23, 2025

Thank you so much for sharing your experience, Jillian! I'm so happy you enjoyed your guides, transfers, and the many highlights of your Portugal trip. ✨ I appreciate your notes on tickets and hotels and will use them to keep improving our services. Most of all, I'm glad you returned with wonderful memories, and we’d love to help you plan another adventure in the future!
Emily

Gracias por un viaje Maravilloso.
Morocco | Sep 13 - Sep 20, 2025

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Luis Enrique G.
Dallas, TX | Reviewed on Sep 21, 2025

Mi viaje fue espectacular y la atención de Abdellah y Said fue muy buena, siempre atentos de todos los detalles con gran calidez y profesionalismo.
Mi guía asignado, Abderrazak, fue el mejor que he tenido en mi vida, siempre anticipándose a mis necesidades, atento, amable. Al final del viaje gané un buen amigo. Felicito a la agencia por tener personas con tan alto nivel de profesionalismo. Gracias por todo. Read more


Mi viaje fue espectacular y la atención de Abdellah y Said fue muy buena, siempre atentos de todos los detalles con gran calidez y profesionalismo.

Mi guía asignado, Abderrazak, fue el mejor que he tenido en mi vida, siempre anticipándose a mis necesidades, atento, amable. Al final del viaje gané un buen amigo. Felicito a la agencia por tener personas con tan alto nivel de profesionalismo.

Gracias por todo.

Hotel Reviews
Riad Diamond of Marrakech
Marrakech
Authenticity & Character
Location
Staff
Mejor entrenamiento al personal de excepción y mantenimiento
Cleanliness & Comfort
Mejor limpieza en las habitaciones
Ksar El Kabbaba
Skoura

The best hotel in the trip!! Amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Braya
Fes Medina
Authenticity & Character
Location
Staff
The staff is amazing!
Cleanliness & Comfort
Barceló Casablanca
Casablanca

Todo bien, buena ubicación y buena atención.

Authenticity & Character
Location
Staff
Better service en the desk
Cleanliness & Comfort
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Sep 21, 2025
Hola Luis Enrique, Muchas gracias por tus hermosas palabras. Para Said y para mí fue realmente un placer ser parte de tu viaje. Saber que te sentiste cuidado y que disfrutaste tu tiempo con nosotros significa mucho. Me alegra especialmente saber que Abderrazak marcó una gran diferencia en tu experiencia, él realmente es único, y tus palabras lo harán sentir muy orgulloso. Estamos agradecidos de que hayas confiado en nosotros para tu viaje, y aún más felices de saber que este te dejó no... Read more

Hola Luis Enrique,

Muchas gracias por tus hermosas palabras. Para Said y para mí fue realmente un placer ser parte de tu viaje. Saber que te sentiste cuidado y que disfrutaste tu tiempo con nosotros significa mucho.

Me alegra especialmente saber que Abderrazak marcó una gran diferencia en tu experiencia, él realmente es único, y tus palabras lo harán sentir muy orgulloso.

Estamos agradecidos de que hayas confiado en nosotros para tu viaje, y aún más felices de saber que este te dejó no solo recuerdos, sino también amistades. Espero que nuestros caminos se crucen nuevamente algún día, siempre serás bienvenido aquí en Marruecos.

Con un cálido saludo,
Abdel

Kim was amazing and I would use her again to plan a trip
Australia | Sep 6 - Sep 16, 2025

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Mary c.
Clayton, MO | Reviewed on Sep 21, 2025
Kim was amazing and I would use her again to plan travel. The problem was we didn’t read the itinerary carefully enough and some of the activities that we did weren’t what we really like to do. The day we went to Milford - our guide was a delightful young lady but it was a long day to see some waterfalls. In hindsight we probably should have gone to a winery. We very much enjoyed Water Peak Farm. We loved the Hobbiton and Mitai Cultural experience. We like the Auckland city tour but the bush... Read more

Kim was amazing and I would use her again to plan travel. The problem was we didn’t read the itinerary carefully enough and some of the activities that we did weren’t what we really like to do. The day we went to Milford - our guide was a delightful young lady but it was a long day to see some waterfalls. In hindsight we probably should have gone to a winery. We very much enjoyed Water Peak Farm. We loved the Hobbiton and Mitai Cultural experience. We like the Auckland city tour but the bush tour was not really our cup of tea. I have to stress - every guide we had was excellent. The hotel accommodations we wonderful. We did not go on the geyser tour and instead went to the Mitai spa for the day and I would highly highly added that to anyone’s agenda. All in all we loved New Zealand. Please let Liz know she did a wonderful job.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Sep 22, 2025

Hello Mary,
Thanks for the nice review and the feedback and I'm very glad you enjoyed the trip.
Sorry that a couple of tours were not your cup of tea, and you are correct, it is a good idea to review the details of each tour before signing up for them. To be very honest I thought you had because we started planning the trip in June. But if you travel with us again, I'll make sure to send you personally youtube links to each activity to make sure you review them.

I enjoyed working with you and hope we can plan another trip in the future.
Liz

Melanie took great care of us! We love mounta...
Switzerland | Sep 4 - Sep 12, 2025

Marilee
Marilee W.
Denver, CO | Reviewed on Sep 21, 2025
Melanie took great care of us! We love mountains and she arranged for us to go to Mt. Pilatus, Titlis, and Jungfrau. I loved Kayaking on Lake Brienz, and we were amazed at the Lindt Factory!! We stayed in three different hotels and got a very good taste of Switzerland. Also, when we had questions during our adventures, we would email, and the response was very timely. Thank you, all!!! Read more

Melanie took great care of us! We love mountains and she arranged for us to go to Mt. Pilatus, Titlis, and Jungfrau. I loved Kayaking on Lake Brienz, and we were amazed at the Lindt Factory!! We stayed in three different hotels and got a very good taste of Switzerland.

Also, when we had questions during our adventures, we would email, and the response was very timely.

Thank you, all!!!

Hotel Reviews
Hotel Seefeld
Zurich

Nice hotel. Close to Lake Zurich and we loved walking there.

Grindellodge
Grindelwald

Excellent breakfast! Fabulous view from the balcony!!

Hotel Anker Luzern
Luzern

Excellent restaurant! Wish we could have used the balcony, but there was too much cigarette smoke-

Activity Reviews
Zurich sunset tour and Cheese Fondue
Zurich sunset tour and Cheese Fondue
Zürich

What a great way to end our trip to Switzerland! City tour was very interesting, Lindt factory was totally incredible, and a quaint fondue dinner at Felsenegg with great views and fun servers was nice.

Guides, Drivers and Staff
Dezi and Danny were a great guide/driver team.
Kayak Tour on Lake Brienz
Kayak Tour on Lake Brienz
Switzerland

Beautiful Lake, amazing scenery! And we even got to swim in the water. Very glad the staff had us wear wet suits.

Guides, Drivers and Staff
Lake, gorge  & waterfall tour around Interlaken!
Lake, gorge & waterfall tour around Interlaken!
Switzerland

Loved the forest feel and walking around Hotel Geissbach. Trummelbach Falls was magnificent! Our guide, Richard, recommended a lovely restaurant in Lauterbrunnen, and also helped us find a church we had been looking for there.

Guides, Drivers and Staff
Richard was knowledgeable, accommodating, and upbeat.
Mount Pilatus, the golden round trip!
Mount Pilatus, the golden round trip!
Switzerland

We hiked to the 360 degree view after getting to the top. Amazing!!

Titlis - Eternal Snow and Glacier (Shared Group Tour)
Titlis - Eternal Snow and Glacier (Shared Group Tour)
Switzerland

It snowed in early September while we were at the top - Cool!! Enjoyed the majesty of the mountain!

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 13, 2025
Hello Marilee,
I hope this message finds you well!
Thank you so much for your thoughtful and generous review of your recent trip with KimKim. Your kind words truly mean a lot, and I’ll be sharing your feedback with the rest of our team and local partners. We’re so happy to hear that your experience was memorable and enriching. It was genuinely a pleasure to assist you throughout the planning process. Your enthusiasm, curiosity, and openness to discovery made it a joy to collaborate with... Read more

Hello Marilee,
I hope this message finds you well!

Thank you so much for your thoughtful and generous review of your recent trip with KimKim. Your kind words truly mean a lot, and I’ll be sharing your feedback with the rest of our team and local partners. We’re so happy to hear that your experience was memorable and enriching.

It was genuinely a pleasure to assist you throughout the planning process. Your enthusiasm, curiosity, and openness to discovery made it a joy to collaborate with you. Travelers like you make our work not only rewarding but truly enjoyable.

If you ever feel inspired to explore new destinations—whether it's the charm of London, the elegance of France, or the breathtaking beauty of Switzerland: we would be absolutely delighted to help bring your next adventure to life.
Please don’t hesitate to reach out—we’d love to hear from you again!

Warm regards,
Clo

Costa Rica I can’t wait to go again
Costa Rica | Sep 10 - Sep 17, 2025

Jill
Jill L.
San Jose, CA | Reviewed on Sep 20, 2025
All my tour guides were so nice and very knowledgeable. The drive from La Fortuna to puerto viejo was a bit longer than planned about 2 hrs longer. Same when I rhode back from there to San Jose. The lodging accommodations were nice with very Friendly staff and good food! Read more

All my tour guides were so nice and very knowledgeable. The drive from La Fortuna to puerto viejo was a bit longer than planned about 2 hrs longer. Same when I rhode back from there to San Jose. The lodging accommodations were nice with very Friendly staff and good food!

Hotel Review
Arenal Manoa & Hot Springs
Fortuna

This was a beautiful relaxing place to stay. Friendly and helpful staff with yummy food and nice hot springs. You can walk around the property and see beautiful colored plants and critters running around. I will definitely be back.

Authenticity & Character
Felt like you had you’re own little villa
Location
Beautiful views
Staff
They were very attentive and friendly
Cleanliness & Comfort
Nice clean rooms felt cozy but roomy at the same time
Activity Review
Nocturnal Frog Excursion & Traditional Costa Rican Dinner
Nocturnal Frog Excursion & Traditional Costa Rican Dinner
Arenal/La Fortuna

Was fun different to do a night tour! There were lots frogs and other things out and about!! I think this is a must for everyone to do. The food that was made at family home was incredible. I loved the farm to table Experience

Quality of Experience
Food
Farm to table yummy
Guides, Drivers and Staff
Friendly always looking to spot animals to show us
Transport
On time
Local specialist: Gustavo Camperos

Bruno did a great job with our Croatian trip.
Croatia | Sep 7 - Sep 16, 2025

J
Julie N.
Dallas, TX | Reviewed on Sep 20, 2025
Bruno did an excellent job with our trip. It was so nice to leave the planning to someone else based upon our input. Each evening Bruno would send us a note reminding us of the details of the next day and our vacation went off without a single problem. Additionally, if we sent a question, we always received a response. We would definitely use Bruno again if there is a need. Read more

Bruno did an excellent job with our trip. It was so nice to leave the planning to someone else based upon our input. Each evening Bruno would send us a note reminding us of the details of the next day and our vacation went off without a single problem. Additionally, if we sent a question, we always received a response. We would definitely use Bruno again if there is a need.

Hotel Reviews
Villa Filaus

Lovely room with an expresso machine. Very clean facility, near beach. Helpful staff.

Authenticity & Character
Old and very well maintained historic building
Location
Near Sunset Beach, easy access to restaurants. A bit distant from main tourist area. which was nice in some ways but a hassle in others.
Staff
Staff is very helpful and pleasant, reception is not staffed in the evening/night which was fine with us.
Cleanliness & Comfort
Hotel Marul
Split

Fun location, nice breakfast and nice room. Pleasant and helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Skradinski Buk
22222

So convenient to Krka. A good hotel all around.

Authenticity & Character
Location
Staff
Nothing wrong, just not as welcoming as other hotels we stayed at.
Cleanliness & Comfort
Zrinka House
Grabovac

We loved staying at Zrinka house. The room was great and the staff was outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Premier Hotel Astoria
Zagreb

Nice hotel, pleasant staff and a good breakfast buffet.

Authenticity & Character
The hotel is nice and its part of a chain. I would stay again.
Location
Walkable to the things we wanted to see.
Staff
Cleanliness & Comfort
Activity Reviews
Goodbye Dubrovnik
Goodbye Dubrovnik
Croatia
Transport
Our driver was polite, punctual, and a safe driver.
Private Guided Walking Tour of Dubrovnik Old Town
Private Guided Walking Tour of Dubrovnik Old Town
Dubrovnik

Mirta was very friendly, polite and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Pelješac penisula and Ston- triple atraction.
Pelješac penisula and Ston- triple atraction.
Split

Nice scenic drive and we enjoyed our wine-tasting. Ston is a quaint historic village we enjoyed walking around

Quality of Experience
Guides, Drivers and Staff
I would request a different driver next time. Baldo is a character which was enjoyable early, by the end of the day I was a bit tired of his opinions. He also rushed us a bit because he had plans that evening (e.g. coming to our table during the wine tasting and advising us that it was too hot to walk the walls in Ston). We would have gotten back in plenty of time for his plans without him rushing us The winery staff we wonderful.
Transport
See comments about Baldo above. Car was nice and driving was safe.
Hvar  Olive Oil Tasting
Hvar Olive Oil Tasting
Croatia

This was fine but it's the one thing if we returned we wouldn't do again. Nothing wrong happened, it just wasn't our thing.

Quality of Experience
Guides, Drivers and Staff
Our driver was personable and knowledgeable.
Transport
Cooking class in Split
Cooking class in Split
Split

We had a lot of fun going to the marketing and making a great meal. Staff was great.

Quality of Experience
Fun from start to finish. Nice trip to market, instructors who also gave a walking tour, and great chefs.
Guides, Drivers and Staff
Friendly, helpful, knowledgable.
Krka National Park - Split
Krka National Park - Split
Croatia

If you like waterfalls, you'll like Krka. Beautiful sites.

Quality of Experience
Transport
We had a rental car and it's easy to drive in Croatia. Boat ride was nice.
Zagreb - Arrival Day & Sightseeing
Zagreb - Arrival Day & Sightseeing
Zagreb
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Sep 21, 2025

Hi Julie,

I'm glad to hear that you had a great time in Croatia.

Thank you very much for your feedback! I am happy to hear that I was able to fulfill your wishes and that you had a great time in Croatia. Your comments mean a lot to me for my future clients.

It was a pleasure to arrange the trip for you.

Hope you took some lifelong memories from Croatia

Hope to stay in touch!

Many regards.

Bruno

Milestone Birthdays
Iceland | Aug 23 - Sep 5, 2025

Susan
Susan S.
Lyons, OR | Reviewed on Sep 20, 2025
Firstly, kudos to Gummi, our travel specialist. He was available, informative, personable and, most importantly, funny. With his assistance, we had a epic celebration of our birthday milestones and wedding anniversary. Enjoyed all the sites, especially Katla ice cave tour and kayaking in the Glacier Lagoon. He had great recommendations for restaurants and we went to many of them. Hotel stays were all very nice and, of course, the breakfast buffets were all... Read more

Firstly, kudos to Gummi, our travel specialist. He was available, informative, personable and, most importantly, funny. With his assistance, we had a epic celebration of our birthday milestones and wedding anniversary. Enjoyed all the sites, especially Katla ice cave tour and kayaking in the Glacier Lagoon. He had great recommendations for restaurants and we went to many of them. Hotel stays were all very nice and, of course, the breakfast buffets were all amazing.

We want to go back!

Susan and Mark Speece
Lyons, OR USA

Hotel Reviews
Fosshotel Baron
Reykjavík
Authenticity & Character
Location
It was a good location for exploring the city on foot. We walked to restaurants and shops downtown. Had a nice walk to the National Museum of Iceland (approximately 1-1/2 miles).
Staff
Appreciated how friendly the staff were. When asked about being provided breakfast since we were leaving in the morning before the breakfast buffet would be available, we were both provided with portable breakfast items.
Cleanliness & Comfort
Hotel Höfn
Hofn

Beautiful setting

Authenticity & Character
Location
We were able to see at least four glaciers from our room window.
Staff
Cleanliness & Comfort
Hótel Lækur
Hella

We stayed in one of the cottages three nights. The cottage was very comfortable. Being two individuals who appreciate country settings, enjoyed seeing horses and sheep from our window. On our way to breakfast, found two sheep on the lawn peacefully munching on greens. Bonus was seeing a border collie on the lawn playing with a soccer ball. Made us think lovingly of our own dog at home. Would definitely stay here again.

Authenticity & Character
Location
Staff
Were all friendly and helpful
Cleanliness & Comfort
Activity Reviews
Whale Watching Experience by Traditional Boat
Whale Watching Experience by Traditional Boat
Iceland

Got to see several humpback whales which was way cool

Quality of Experience
Guides, Drivers and Staff
Jökulsárlón Glacier Lagoon Kayaking Excursion
Jökulsárlón Glacier Lagoon Kayaking Excursion
Iceland

This was a very awesome experience! The guides did a great job instructing everyone in safety. It was pretty cool to kayak amongst numerous icebergs/chunks of ice of various sizes. Heartily recommend.

Quality of Experience
Guides, Drivers and Staff
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

This was our favorite experience of our 14-day Iceland trip. Our guide "Magnificent" (Magnus?) was pretty awesome. The experience itself of walking up a glacier and into the cave was an experience we had never had before. Would strongly recommend for all. The one suggestion I have, being 5'2" and in my 60s, please provide a stool for stepping up in the tour vehicle.

Guides, Drivers and Staff
Magnificent radiated joy and was delightful to spend time with.
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 20, 2025

Thank you for the kind review Susan, I am so happy to read your trip was such a success.

Hótel Lækur is really charming, isn't it? I personally love these country hotels with farm animals right outside the window. I am happy you enjoyed it

I do hope we'll see you back in Iceland soon again :)

The best of Australia
Australia | Sep 10 - Sep 18, 2025

Sharon
Sharon E.
Brandon, FL | Reviewed on Sep 20, 2025
We had a wonderful Australian trip to Sydney Uluru and Cairns. Kim Kim took care of all of the logistics, day trips and hotels. Everyone from drivers to guides to staff at the accommodations were professional, friendly, and knowledgeable. We would use Kim Kim again for another overseas trip. Read more

We had a wonderful Australian trip to Sydney Uluru and Cairns. Kim Kim took care of all of the logistics, day trips and hotels. Everyone from drivers to guides to staff at the accommodations were professional, friendly, and knowledgeable. We would use Kim Kim again for another overseas trip.

Hotel Reviews
Amora Hotel Jamison Sydney
Sydney

Loved this location. It was a great hotel for a big city. All the.amenities. Every detail was considered, including.the young men managing the doors were above and beyond in their friendliness and helpfulness.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Emu Walk Apartments
Yulara
Authenticity & Character
Location
It was convenient to town
Staff
Cleanliness & Comfort
Mantra Amphora
Palm Cove
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wintjiri Wiru Sunset Dinner
Wintjiri Wiru Sunset Dinner
Uluru

The drone and light show was very entertaining and educational and was high-quality

Quality of Experience
Food
We thought the appetizers was the complete dinner and was very surprised to find out. We still had some unique specialties to eat during the show.
Guides, Drivers and Staff
Transport
SEIT Kata Tjuta
SEIT Kata Tjuta
Uluru

I really liked the small group size and the short hike through the gorge was incredible The sunset breakfast was one of the best meals we had on the tours

Quality of Experience
Guides, Drivers and Staff
Transport
Uluru Sacred Sites & Sunset
Uluru Sacred Sites & Sunset
Uluru

The drive around the rock and the opportunities for several short walks was just a perfect fit

Quality of Experience
Guides, Drivers and Staff
Our guide was very entertaining with his passion for the subject
Transport
Palm Cove - The Great Barrier Reef
Palm Cove - The Great Barrier Reef
Palm Cove

I didn’t realize how well prepared and user friendly this day would be. You needed no experience and even those with some physical limitations could easily participate

Quality of Experience
Food
Guides, Drivers and Staff
Transport
I loved the boat ride to the pontoon station where we spent the day
Daintree, Mossman Gorge and Cape Tribulation
Daintree, Mossman Gorge and Cape Tribulation
Australia

Everyone participating in the tour was friendly and made it an enjoyable day despite the weather which obviously nobody can control

Quality of Experience
Food
Guides, Drivers and Staff
Transport
From Uluru to Palm Cove, via Kuranda Sky rail
From Uluru to Palm Cove, via Kuranda Sky rail
Australia

We also went to the butterfly museum before getting on the sky rail. The scenery was incredible on the sky rail and well worth making this stop.

Quality of Experience
Guides, Drivers and Staff
Transport
All-Inclusive Blue Mountains Day Tour ex Sydney
All-Inclusive Blue Mountains Day Tour ex Sydney
Sydney

The blue Mountains are beautiful and we were able to have several stop.s to do different activities. I would’ve liked more self guided time to explore on our own when walking in the rainforest

Quality of Experience
Food
Guides, Drivers and Staff
Transport
It was a larger tour and it reminds that I prefer small groups
Sydney Opera House tour
Sydney Opera House tour
Sydney

That building is amazing and the tour guide was knowledgeable and clearly enthusiastic about the subject matter

Quality of Experience
Guides, Drivers and Staff
Local specialist: Asko Merilainen
Asko
Asko Merilainen
Local specialist in Melbourne, Australia | Replied on Sep 28, 2025

Thank you for your feedback. I'm glad to hear you had a great trip! Also, thank you for sharing the photos—they are wonderful!

Best Family Trip Ever!
Italy | Aug 21 - Aug 31, 2025

Samantha
Samantha S.
East Northport, NY | Reviewed on Sep 20, 2025
Fabio created the most incredible trip for our family. From the very beginning he was amazing to work with, taking my kids, ages 10 and 8, into careful consideration and brainstorming unique activities with me. I can confidently say this is the best family trip we’ve ever been on, from a private boat ride on the Amalfi Cost to truffle hunting in Tuscany, every experience was exceptional! Fabio was always accessible whenever we had questions and even surprised us with a family photo shoot on... Read more

Fabio created the most incredible trip for our family. From the very beginning he was amazing to work with, taking my kids, ages 10 and 8, into careful consideration and brainstorming unique activities with me. I can confidently say this is the best family trip we’ve ever been on, from a private boat ride on the Amalfi Cost to truffle hunting in Tuscany, every experience was exceptional! Fabio was always accessible whenever we had questions and even surprised us with a family photo shoot on our last day in Rome! This is surely a trip to remember! I highly recommend working with Fabio-you won’t be disappointed!

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Sep 22, 2025
Buongiorno Samantha,
Thank you so much for your kind words and for taking the time to share this wonderful review! It was a real pleasure to plan your family’s trip, and I am thrilled to hear that the mix of activities — from the boat ride on the Amalfi Coast to truffle hunting in Tuscany — created such special memories.
Your feedback truly means a lot, and I am delighted that the surprise photo shoot in Rome was a highlight to end the journey on a high note. I look forward to welcoming you... Read more

Buongiorno Samantha,
Thank you so much for your kind words and for taking the time to share this wonderful review! It was a real pleasure to plan your family’s trip, and I am thrilled to hear that the mix of activities — from the boat ride on the Amalfi Coast to truffle hunting in Tuscany — created such special memories.

Your feedback truly means a lot, and I am delighted that the surprise photo shoot in Rome was a highlight to end the journey on a high note.

I look forward to welcoming you and your family back to Italy in the future for even more adventures together!

Wishing you all the best! 😀

Arrivederci,
Fabio

The Trip of a Lifetime
Scotland | Aug 26 - Sep 12, 2025

Christina
Christina J.
Dallas, TX | Reviewed on Sep 20, 2025
Salomé planned the perfect trip. There were a lot of moving parts--8 different hotels in 8 different cities over 3 weeks, lots of activities, and a traveler who is post-joint replacement, so ability was unknown. The trip she planned was everything I'd hoped it would be and more. I can't recommend Highpoint Travel enough and the only reason I found them was Kimkim. Read more

Salomé planned the perfect trip. There were a lot of moving parts--8 different hotels in 8 different cities over 3 weeks, lots of activities, and a traveler who is post-joint replacement, so ability was unknown.

The trip she planned was everything I'd hoped it would be and more. I can't recommend Highpoint Travel enough and the only reason I found them was Kimkim.

Hotel Reviews
Tigerlily
Edinburgh

The reception desk was hard to find. The vibe was for a much younger crowd than us. We had room 16. The lampshade was broken. The lights weren't dimmable so they flickered. One of the chairs had a broken bottom. The mini-bar was ridiculous. And worst of all, we were charged double for our stay. This was the only hotel I wouldn't stay at again. The high points were the breakfast staff, housekeeping, and the bartender.

Authenticity & Character
As i said, the vibe seems more for 20 and 30 year old folks. It's fine
Location
It's in the New City. If you want to go to the Old City, it's a hike up the hill.
Staff
As i said, the breakfast server was outstanding, the bartender was new but very nice, and the housekeeping staff was great. The night porter though, charged us double for our stay. We were checking out, we said our travel agency already paid and were calling them when he said, "It's all taken care of." We took that to mean he'd found the travel agency payment. When we got home, after a 26hr day, we realized that he just charged our card on file. It took 4 days to get the $800 we were overcharged back. This caused a huge hardship for us as that was the money we'd set aside to restock our house with groceries when we got back.
Cleanliness & Comfort
It was clean. The bed was comfortable. The furniture was in disrepair.
The Castle Hotel
Conwy

This one was my favorite. We had a suite and our windows in the sitting room looked out on High Street while the windows in the bedroom looked on the castle and the old church. Lots of stairs, be warned. 100% worth every bit of it. We were here for 4 days; I wanted to move in permanently.

Authenticity & Character
This building was built for temporary housing, being an old coach inn.
Location
We were cattycorner to Plas Mawr! You can't get more central than High Street.
Staff
Good folks, incredibly helpful
Cleanliness & Comfort
Ooh, that tub!
Clayton Hotel
Glasgow

We had one night here. I would've liked more. It's directly in the city center, right off the river. You can walk to lots of things and the train is an easy walk.

Authenticity & Character
Location
Central to everything
Staff
Cleanliness & Comfort
The Bosville Hotel
Portree

Parking was incredibly difficult but worth it. They did an amazing job with the remodel. Again, you're going to have stairs and there's no getting around that. The food was fantastic, so make reservations for dinner ahead of time.

Authenticity & Character
Three 16th C cottages made into an inn.
Location
Smack in the middle of town. Excellent location.
Staff
Cleanliness & Comfort
The Royal Hotel, Ullapool
Ullapool

We had only 1 night here. I wish we'd had more. We had room 3, on the corner with the most amazing view. Do check out Highland Pottery just up the hill.

Authenticity & Character
Location
Lots within walking distance
Staff
Cleanliness & Comfort
Hawthorns Bed & Breakfast
Thurso

I felt like I was staying with friends. The Hawthornes are incredibly kind and welcoming people. Please do ask to meet the canine family members. They're lovely.

Authenticity & Character
It's a home.
Location
Just down from Castle Mey and the gardens.
Staff
Cleanliness & Comfort
Lochardil House Hotel Inverness
Inverness

It's a great old house with a wing where you can get a ground floor room-- no stairs! The real jewel here is the staff. They are warm, lovely people who make you feel very welcome.

Authenticity & Character
Location
You kinda have to drive to get to anything in Inverness.
Staff
This is what makes this hotel stand out.
Cleanliness & Comfort
Cairngorm Hotel
Aviemore

There will be stairs. You can't get around them but they're worth it for the excellent service and great food. The location is directly across the street from the steam engine trip and within walking distance of everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Secrets of Edinburgh’s Royal Mile - walking tour with castle tickets
Secrets of Edinburgh’s Royal Mile - walking tour with castle tickets
Edinburgh

We had fun on this one. Our tour guide, Veni, was great. After 2.5 weeks of tromping up and down castle stairs and hills and so forth, I was able to keep up. I'm definitely in better shape now than I was before this trip.

Quality of Experience
Guides, Drivers and Staff
A little difficult to find if one doesn't know what Merkat is, or was.
Transport
Full-day Best of Snowdonia Day Tour
Full-day Best of Snowdonia Day Tour
Conwy

This was not exactly what I thought. I thought we'd be going to the top of yr Wyddfa, but this was a van ride around the area, hitting 4 castles along the way. By this time, I was pretty much castled out, having realized that unless you were into castle design, one castle was pretty much the same as another. However, this one had a Welsh designed castle which was very different and the guide was very nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Loch Lomond Cruise
Loch Lomond Cruise
Scotland

Scotland is just a ridiculously beautiful country. Point your camera anywhere and you'll get a beautiful photo. Loch Lomond was no exception. We went to the church yard to see the Viking burial. That was very cool.

Quality of Experience
Guides, Drivers and Staff
Transport
Talisker distillery tour
Talisker distillery tour
Scotland

I like whiskey so I truly enjoyed this. My husband is more a rum drinker. Our tour guide was great, I loved the look behind the scenes, and the whiskey was good.

Summer Isle Tours
Summer Isle Tours
Ullapool

We missed the Summer Islands. A road closure/construction in Castletown made us look for an alternate route. The GPS, bless it, sent us down a two-way one lane road for 80mi. One we realized we weren't going to make it, we called and canceled (no refund) and relaxed and took our time. We ended up at Dunrobin castle in Goldspie. Sometimes going off script is better. Once you get to Ullapool, check out Highland Pottery.

Quality of Experience
Guides, Drivers and Staff
My driver (my husband) seemed terrified the entire 80mi. He rode too far to the left and didn't seem to understand the rules of the road. He improved after mile 40 or so. LOL. Seriously, though, I recommend a T sign for the car and maybe a "So you want to drive yourself around Scotland, do ya?" pamplet to teach Americans how to properly use those one lane roads and round abouts.
Transport
The car was excellent. Thank goodness we didn't get unsold to the bigger car. The Kia Nero was just fine.
Orkney Day Trip
Orkney Day Trip
Scotland

See the Welcome to Orkney review.

Welcome to the Orkney Islands
Welcome to the Orkney Islands
Scotland

Christina: Kieran was an amazingly knowledgeable and personable guide. I can't recommend him enough. There was so much here! Skara Brea was closed for high winds so we went to Gurness instead and I'm glad for it. We saw the Italian cathedral which showed the incredible talent of the Italian prisoners of war, and this is where I saw the Highland cows in person. We went to St Magnus Cathedral and it's as fine as any other I've seen anywhere.

Quality of Experience
I want an entire week here, maybe 2.
Guides, Drivers and Staff
Kieran. Book him.
Transport
This is about Northlink. We arrived at the time we were told to arrive. What we didn't know is that there was a half mile hike to get to the check in point and parking was £15! Since I couldn't run because of the knee surgery, we were late. These folks are getting the 3 stars bc they held up the ferry for us to get there. That was kind of them and they didn't have to. We appreciate that part. The ferry itself was nice, no complaints there. I looked into what it would've cost to bring the car over instead and wow! Ridiculous! What's truly ridiculous is that they charge for the car and then again for each person! That's crazy. So, my suggestion is to look into other ferry companies especially if you have mobility issues.
Boat Ride Around the Canal & Loch Ness including a Visit to Urquhart Castle
Boat Ride Around the Canal & Loch Ness including a Visit to Urquhart Castle
Scotland

We got there late for our original boat ride so the folks there worked out something better. We did the cruise and then got tickets for the castle at our own pace. It took of all of the pressure to do the castle within the time allotted.

Quality of Experience
Guides, Drivers and Staff
Culloden Battlefield Visitor Centre tickets
Culloden Battlefield Visitor Centre tickets
Inverness

It's a necessary trip. Consider it a a pilgrimage, even if it is sad. It's a beautiful field watered with a lot of blood over a family feud between cousins.

Quality of Experience
Guides, Drivers and Staff
National Wallace Monument visit
National Wallace Monument visit
Scotland

Lots of narrow spiral stairs. Beautiful view of Stirling Castle and the river.

Quality of Experience
Guides, Drivers and Staff
Take the bus. The driver is hilarious.
Transport
Stirling Castle Tickets
Stirling Castle Tickets
Scotland

This was a great way to start our trip.

Local specialist: Salomé Deroyer
Salomé
Salomé Deroyer
Local specialist in Lyon | Replied on Oct 01, 2025

Hi Christina,
Thank you so much for your heartfelt review and the great photos!
I am so happy to hear that I was able to take part in creating this trip of a lifetime for you and David, it was such a pleasure helping you craft this incredible 18-day trip! 😁
I can't wait to help you live other great adventures!
Thank you again so much for choosing us for your trip to Scotland and Northern Wales!
All the best,
Salomé & the High Point Holidays Team

This trip was an awesome experience. The plan...
Portugal | Sep 16 - Sep 18, 2025

Gary
Gary S.
Newark, NJ | Reviewed on Sep 20, 2025
This trip was an awesome experience. The planning stage was conducted by Thiago with a professional and flexible approach until we ended up with the right plan. His input and suggestions were invaluable. Once on the trip everything went extremely smoothly with every booking arranged perfectly. The 3 hotels Thiago arranged were excellent in every respect. The eat walk tour in Porto was excellent as was our guide Flavi. Our private drivers between Porto and the Douro Valley and then on to... Read more

This trip was an awesome experience. The planning stage was conducted by Thiago with a professional and flexible approach until we ended up with the right plan. His input and suggestions were invaluable. Once on the trip everything went extremely smoothly with every booking arranged perfectly. The 3 hotels Thiago arranged were excellent in every respect. The eat walk tour in Porto was excellent as was our guide Flavi. Our private drivers between Porto and the Douro Valley and then on to Lisbon were great.

I would not hesitate to book and plan another trip using KimKim and would thoroughly recommend them to any of my friends who travel overseas.

Hotel Review
Ozadi Tavira Hotel
Tavira

A very nice hotel located just outside the town of Tavira. They have a shuttle to town but if you have a car it is a 5 minute drive. Rooms and breakfast were excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Algarve Caves Boat Tour
Algarve Caves Boat Tour
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Sep 21, 2025

Dear Gary,

Thank you so much for taking the time to write a few lines about your experience in Portugal. It really means a lot to us!!

Very happy that you enjoyed your trip and hopefully will be keeping good memories of this tour.

It was a pleasure working with you - yes, because we worked together on the trip crafting!! - your inputs and feedback made my life much easier!!!

Thanks once again!!

Regards,

Tiago

Fantastic trip to Japan
Japan | Sep 3 - Sep 12, 2025

Kevin
Kevin W.
Ashburn, VA | Reviewed on Sep 20, 2025
Our travel specialist Leny was awesome! This was a bucket list trip for my friend and I and we really had no idea how to get the most out of our time in Japan. That was were Leny was able to step in and help forge together a great plan to see as much of the country as possible in 9 days. She helped us with all of the details and had great suggestions throughout the planning and even during our trip to help everything go smoothly. We can NOT say enough positive things about the whole... Read more

Our travel specialist Leny was awesome! This was a bucket list trip for my friend and I and we really had no idea how to get the most out of our time in Japan. That was were Leny was able to step in and help forge together a great plan to see as much of the country as possible in 9 days. She helped us with all of the details and had great suggestions throughout the planning and even during our trip to help everything go smoothly. We can NOT say enough positive things about the whole experience. Just a big THANK YOU!!!

Hotel Reviews
Cross Hotel Kyoto
Kyoto

Our room was spectacular and service is excellent. Only downside is the breakfast at the hotel is not that good.

HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Great location, small room, and we LOVED the breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Sep 22, 2025

Hi Kevin & Carl,

Thank you so much for taking the time to share your thoughts and experiences with me. It was such a pleasure helping plan your 50th friendship trip celebration! I’ve also taken your feedback on the hotels and other details into account, and I hope overall it was a great trip.

Wishing you all the best,
Leny

Portugal did not disappoint!
Portugal | Sep 9 - Sep 16, 2025

Liz
Liz E.
Newark, NJ | Reviewed on Sep 20, 2025
We started our trip in Porto with a fantastic walking food tour provided by Taste Porto guide Flavi (not sure of spelling). The following day we continued to the Douro Valley with our driver, Joel, who was amazing. He transported us punctually and with ease and minded our discomfort on the narrow and steep valley roads. We spent 2 nights in a beautiful hotel on the Kopke Winery with sweeping views of the river, simply spectacular! We then traveled to Lisbon with a stop in Coimbra and lunch... Read more

We started our trip in Porto with a fantastic walking food tour provided by Taste Porto guide Flavi (not sure of spelling). The following day we continued to the Douro Valley with our driver, Joel, who was amazing. He transported us punctually and with ease and minded our discomfort on the narrow and steep valley roads. We spent 2 nights in a beautiful hotel on the Kopke Winery with sweeping views of the river, simply spectacular! We then traveled to Lisbon with a stop in Coimbra and lunch in Nazare. Arrived in Lisbon to another beautiful hotel. Next morning we were meet by our tour guide/driver for the next 2 days. We had a tour of old Lisbon and in the evening we took a sunset cruise. It was a beautiful cruise on a sailboat but the description did list snacks and drinks. There were no snacks, only one free drink and could purchase more. Also when we returned there were no staff and office was closed and we had a difficult time finding a taxi back to the hotel. The following day we visited Sintra, Cascais and Cabo de Roca and finished the evening at a Fado dinner. The dinner was a treat getting to listen to such beautiful music and singing, although, not knowing the language, we did not know what the songs were about. It is a beautiful country and the food is delicious. We did not have a bad meal. The hotels Kimkim reserved were top notch and they all provided huge breakfasts.

Hotel Reviews
Hotel Britania Art Deco
Lisbon

Beautiful old world charm hotel! Room was amazing and I felt like I stepped back in time but with all the modern comforts.

Authenticity & Character
Location
Staff
Everyone went out of their way to help us.
Cleanliness & Comfort
NH Collection Porto Batalha
Porto

Hotel was nice. Lobby was comfortable and breakfast was plentiful. The room, however, while very comfortable and well appointed was very tight and there was no room to open large suitcases. Also lacking was USB ports and bedside outlets.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
clean but small space as noted in main review.
Activity Reviews
Enjoy Dinner with Live Fado Music
Enjoy Dinner with Live Fado Music
Lisbon

The experience as a whole was incredibly enjoyable and unique. The singing and instruments where amazing. Two minor comments: Food was served cold and due to not understanding Portuguese we had no idea what the songs were about. A small description would have been appreciated.

Quality of Experience
Food
Tasty but cold and they way the serving and singing goes too difficult to send back.
Guides, Drivers and Staff
Sunset Cruise of Lisbon
Sunset Cruise of Lisbon
Lisbon

The cruise was on a sailboat and the trip was smooth and informative. Beautiful views of Lisbon. The description from Kimkim stated snacks included and there were none. Also, when we returned to dock the office was closed and it was very difficult to find a cab back to hotel.

Quality of Experience
Guides, Drivers and Staff
Guided Tour of Lisbon
Guided Tour of Lisbon
Lisbon

Tour got off to bumpy start because there was a marathon our guide was unaware of that had closed many streets. A lot of time wasted working around closed roads. Guide was helpful in getting us up to castle via lifts instead of walking.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Estate Visit in the Douro Valley
Wine Estate Visit in the Douro Valley
Portugal
Quality of Experience
Guides, Drivers and Staff
Rabelo Boat Tour
Rabelo Boat Tour
Portugal
Quality of Experience
Guides, Drivers and Staff
Port Wine Cellars & Tasting Experience
Port Wine Cellars & Tasting Experience
Porto
Quality of Experience
Guides, Drivers and Staff
Food Tour
Food Tour
Porto
Quality of Experience
Guides, Drivers and Staff
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Sep 21, 2025

Hi Liz,

Thanks for your feedback!! Very happy that you enjoyed your tour!!

The drivers and guides all spoke very highly of your group!!

Best Regards,

Tiago

PS: Just one question. Where did you see the description of snack and drinks for the sunset cruise? Was it something that the staff there said?

Absolutely fantastic trip!
Portugal | Sep 10 - Sep 19, 2025

Jennifer
Jennifer N.
Canada | Reviewed on Sep 20, 2025
Our entire trip was fantastic. We loved Porto and our stay at Casa Da Compendia. Perfect location and beautiful room (balcony). My only negative feedback about this place was their food was not great. And we ate at some fantastic places while we were in Portugal. The walking tour with Porto Walkers was terrific. We don't usually like organized tours and we were pleasantly surprised by how much we enjoyed this. Alex our tour guide was excellent. We did use our free day to tour other... Read more

Our entire trip was fantastic. We loved Porto and our stay at Casa Da Compendia. Perfect location and beautiful room (balcony). My only negative feedback about this place was their food was not great. And we ate at some fantastic places while we were in Portugal. The walking tour with Porto Walkers was terrific. We don't usually like organized tours and we were pleasantly surprised by how much we enjoyed this. Alex our tour guide was excellent. We did use our free day to tour other port cellars.

Staying in the Wine Barrel room at Quinta da Pacheca absolutely incredible. We loved our time in the Duoro. Our wine tour with Vasco was excellent. Leaving a a free meant that we were able to do a boat tour on the Pacheca boat and go to their sister property for an incredible lunch overlooking the river. The food at this hotel was incredible.

Lisbon was amazing. Loved the hotel The One Palacio da Anunciada. Great location and it made for easy (hilly) walking. The food here was also incredible. Our tour to Sintra, Cascais etc with Filipa was a highlight. She was amazing. Our free day meant we could do another boat cruise as well as eat lots of pastel de nata.

All of our private drivers were amazing. The trip was totally seamless and stress free. Our takeaway was that we got a great introduction to Portugal and cannot wait to go back.

Hotel Reviews
The One Palácio da Anunciada
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Wine House Hotel - Quinta da Pacheca
Lamego
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa da Companhia - Vignette Collection
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Gaia Port Tasting Walk
Gaia Port Tasting Walk
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adam Gomez

Madeira was the highlight
Portugal | Sep 1 - Sep 19, 2025

T
Terri J.
Canada | Reviewed on Sep 20, 2025
Of all the places we visited in Portugal, Madeira was definitely the highlight—a must-visit destination. The island’s beauty left us in awe, and having such wonderful guides there made the experience even more memorable. They went out of their way to ensure we saw the most breathtaking sights and views. In Porto, we were fortunate to have Jelena as our guide, and she was truly one of the best I’ve ever had. She was incredibly informative, knowledgeable, and thoroughly prepared, which made... Read more

Of all the places we visited in Portugal, Madeira was definitely the highlight—a must-visit destination. The island’s beauty left us in awe, and having such wonderful guides there made the experience even more memorable. They went out of their way to ensure we saw the most breathtaking sights and views.

In Porto, we were fortunate to have Jelena as our guide, and she was truly one of the best I’ve ever had. She was incredibly informative, knowledgeable, and thoroughly prepared, which made exploring the city an absolute pleasure.

We also loved our time in the stunning Douro Valley, where we enjoyed a peaceful boat trip along the river—a perfect way to take in the scenery.

I left all the hotel suggestions up to João and the ones he booked were all well located.

Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Sep 21, 2025

Thanks Terri. If you decide to move to Madeira, don't forget to invite me for a visit :)
I'll pass on your nice words to Sarah and Jelena - they will be glad to read them.

Regining in London chaos
England | Aug 17 - Aug 26, 2025

J
Joseph L.
Los Angeles, CA | Reviewed on Sep 20, 2025
This is my second trip with kimkim.com and I am glad I am a returning customer. Salome, our booking specialist, was always gracious and helpful. She helped to customize our trip to our exact liking and was patient to undergo several drafts of our itinerary with us. Besides highly customized trip plans, one of the reasons why I use kimkim is they offer a 24/7 WhatsApp "help line" while you are on your trip. This has proved invaluable especially for London because things can get quite chaotic... Read more

This is my second trip with kimkim.com and I am glad I am a returning customer. Salome, our booking specialist, was always gracious and helpful. She helped to customize our trip to our exact liking and was patient to undergo several drafts of our itinerary with us. Besides highly customized trip plans, one of the reasons why I use kimkim is they offer a 24/7 WhatsApp "help line" while you are on your trip. This has proved invaluable especially for London because things can get quite chaotic there. Salome, Pauline and their other colleagues who fielded our inquiries were super responsive and always got us back on the right track when unexpected events happened or logistics went awry.

Some constructive feedback... When we took our first kimkim trip it was to France and whenever we had a private transport we were usually given the driver's number in advance. I recommend you do the same in England so we are not scrambling if the driver is late or can't be found. Also, when planning the France trip, our kimkim correspondent usually answered us the next day. I think our England was during a peak season so we were getting replies sometimes a week later. Recommend hiring more great workers during busy periods!

Hotel Reviews
Eden Locke
Edinburgh

What a delight! Our room had a full kitchen including a washer/dryer! Rooms were huge too. Sort of on the edge of all the action of Edinburgh but kind of nice to be on the quieter side but still be able to walk to a lot of stores and eateries. The Royal Mile was maybe a 20-25 minute walk. No food served by establishment but you do get 10% off the integrated cafe in the lobby. Staff was friendly and helpful too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Delta Hotels by Marriott Durham Royal County
Durham

Massive rooms though maybe a little dated (some might call it 'character'). Centrally located and just a few minutes walk to where the attractions are. There's a nice workout room, but be aware the pool is no longer there. Staff are friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Resident Soho
London

Everything awesome. Clean, spiffy modern, and centrally located in Soho; walking distance to countless stores, eateries and metro stops. Friendly staff. Our room had a kitchenette complete with sink, dishes and a microwave. Just be aware there is no food served on-premise (not even breakfast).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Salomé Deroyer
Salomé
Salomé Deroyer
Local specialist in Lyon | Replied on Sep 29, 2025

Hi Joseph,
Thank you so much for your review! I really appreciate all the details you have given, every feedback will greatly help me for future trips!
I am thrilled to see you had such a lovely time traveling with us through England and Scotland! 😊
All the best,
Salomé & the High Point Holidays Team

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