Kimkim Trip Reviews

4.8
Based on 18,696 ratings
Read 18,696 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Ivan and Sarah planned a perfect trip. Every...
Croatia | Sep 12 - Sep 19, 2025

A
Anupama H.
Chapel Hill, NC | Reviewed on Sep 20, 2025

Ivan and Sarah planned a perfect trip. Every person we worked with was very punctual and professional and so enthusiastic to share their story and culture with us. All of the hotels were beautiful and located conveniently. We really enjoyed both boat tours with Sime and Tanko and our bike ride with Miko. We will definitely recommend!

Local specialist: Ivan Cosic

Our guides were wonderful! And the hotel we s...
Italy | Sep 3 - Sep 11, 2025

Erin
Erin B.
Chicago, IL | Reviewed on Sep 19, 2025
Our guides were wonderful! And the hotel we stayed at in Sorento was the best we’ve ever been to including the most amazing breakfast and chef!
The day trip to Capri was probably our favorite part of the trip ❤️
Read more

Our guides were wonderful! And the hotel we stayed at in Sorento was the best we’ve ever been to including the most amazing breakfast and chef!
The day trip to Capri was probably our favorite part of the trip ❤️

Hotel Review
Maison il Conservatorio
Sorrento

So beautiful, so clean, so inviting!! Our absolute favorite!! And the chef!! The breakfast!! Hands down the best!!

Authenticity & Character
The colors, the tile, the large rooms, the large shower… wonderful!
Location
Walked to everything we wanted.
Staff
Helpful whenever we needed anything.
Cleanliness & Comfort
The floors! Everything was immaculate!
Activity Reviews
Self exploration tour of Venice
Self exploration tour of Venice
Venice

Venice was amazing to see and experience. A couple days were enough for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour from Sorrento
Exclusive Capri Boat Tour from Sorrento
Italy

Best day ever! The boat ride, staff, Capri all amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Early Morning Vatican Tour
Early Morning Vatican Tour
Rome

Having a guide point out the importance of what we were seeing made this special. As a Christian, experiencing where some of the hero’s of our faith taught and died was special.

Quality of Experience
Guides, Drivers and Staff
Transport
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
The Best of Colosseum & Ancient Rome With Exclusive Arena Access
Rome

The details of all the history our guide shared was amazing. And she was able to answer any questions we had.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Sep 22, 2025

Dear Erin, thank you so much for your wonderful review! We’re delighted to hear how much you enjoyed your stay in Sorrento. Knowing that your guides and the day trip to Capri made the experience even more special truly fills us with pride. We love seeing our local partners share their passion in a way that creates memories like these, and we’re so glad we could be part of your journey.
Arrivederci from the whole Storywalking team!

We loved the ease and online nature of the pr...
England | Sep 11 - Sep 18, 2025

S
Sue H.
Newark, NJ | Reviewed on Sep 19, 2025
We loved the ease and online nature of the process. One thing we would recommend is that with certain tours (like St Paul’s and the British Museum) an estimate of time necessary to fully explore the facility would have been helpful in our planning.
The airport transfers were flawless, even with a Tube strike taking place. The tour companies and their tour guides used by KimKim were all fantastic.
We look forward to booking through KimKim again in the future!
Read more

We loved the ease and online nature of the process. One thing we would recommend is that with certain tours (like St Paul’s and the British Museum) an estimate of time necessary to fully explore the facility would have been helpful in our planning.
The airport transfers were flawless, even with a Tube strike taking place. The tour companies and their tour guides used by KimKim were all fantastic.
We look forward to booking through KimKim again in the future!

Hotel Review
Citadines Apart'hotel Holborn-Covent Garden London
London

Very convenient. Breakfast was well appointed, although a little light on hot foods. The staff were very friendly and helpful. Drawbacks: - two very small elevators, one of which was broken for the duration of our stay - very modern room design, with almost no clothing storage, or room for toiletries in the bath - the high sided tub made bathing safely a challenge for anyone with even minor mobility challenges

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
London Secret Food Tour
London Secret Food Tour
London

Luke was an excellent guide- he added a lot of detail on the history of the area, well beyond the food.

Quality of Experience
Guides, Drivers and Staff
Transport
No transport was provided.
Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

The yeoman’s introduction was very helpful. The Crown Jewels were both amazing and obscene at the same time.

Quality of Experience
Guides, Drivers and Staff
Transport
No transport provided
Historical Pub Tour of London
Historical Pub Tour of London
London

Kevin the tour guide was great- very knowledgeable and the pace he set was perfect.

Quality of Experience
Guides, Drivers and Staff
Transport
There was no transport provided.
Hampton Court Palace & Windsor Castle Group Tour from London
Hampton Court Palace & Windsor Castle Group Tour from London
London

This was the one tour where we felt we had adequate time at each location.

Quality of Experience
Guides, Drivers and Staff
Dolly (our guide) was AMAZING!!
Transport
Spectacular tour of London landmarks on the way to Hampton Court!
Churchill War Rooms & WW2 Westminster Small Group Tour
Churchill War Rooms & WW2 Westminster Small Group Tour
London

The tour leader was vey knowledgeable and added interesting background at each stop.

Quality of Experience
Guides, Drivers and Staff
Transport
Hop-on hop-off sightseeing bus
Hop-on hop-off sightseeing bus
London

Almost a total bust, between the Tube strike and pouring rain. Probably a better experience in better weather.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Oct 27, 2025

Dear Sue,

Thank you so much for sharing your kind words — I’m so glad to hear that you and Bob enjoyed your trip and found the planning process smooth and easy.

I truly appreciate your thoughtful suggestion about including estimated visiting times for places like St. Paul’s and the British Museum. That’s excellent feedback and will definitely help make future itineraries even better.

Wishing you and Bob many more wonderful adventures ahead!

Warm regards,
Tetiana

Breathtakingly beautiful Iceland with terrific guidance!
Iceland | Aug 25 - Sep 5, 2025

Lisa
Lisa H.
Chester, PA | Reviewed on Sep 19, 2025
Our guide, Guðmundur Óli (Gummi) was very thorough and responsive. We did a 12-day, Ring Road trip at the end of August/early September. Gummi set up our rental car with the excellent Blue car rental at the airport, reserved comfortable hotels along our route, and arranged for a number of once-in-a-lifetime experiences along the way. Standout experiences were the Sky Lagoon, the Silfra snorkeling experience in the Golden Circle, the Katla Ice Cave hike, the Jökulsárlón Glacial Lagoon... Read more

Our guide, Guðmundur Óli (Gummi) was very thorough and responsive. We did a 12-day, Ring Road trip at the end of August/early September. Gummi set up our rental car with the excellent Blue car rental at the airport, reserved comfortable hotels along our route, and arranged for a number of once-in-a-lifetime experiences along the way. Standout experiences were the Sky Lagoon, the Silfra snorkeling experience in the Golden Circle, the Katla Ice Cave hike, the Jökulsárlón Glacial Lagoon Amphibian Boat ride, the Húsavik Whale Watching and Geosea Geothermal Bath, the Lava Tunnel near Reykjavik, and the gorgeous Blue Lagoon. In our itinerary, Gummi provided Google Maps directions to each destination which kept us from getting hopelessly lost! Highly recommend KimKim and Gummi if you are looking for a semi-curated, independent trip around beautiful Iceland!

Hotel Reviews
Hotel Von
Reykjavik

This multi-level hotel is located the busy Laugavegur street which puts you right in the middle of many Reykjavik attractions. It also puts you right in the middle of a lot of street noise if you are placed in a street facing room! Aesthetically pleasing hotel with a rustic/modern vibe. Easy walk down to the harbor, the church, or to the infamous Brauð bakery! A convenient grocery store is right next to the hotel if you need some snacks for the road.

Authenticity & Character
Not sure what the hotel decor represents, but is nevertheless pleasing.
Location
On Laugavegur street which is a prime area close to many attractions, but also very noisy.
Staff
Friendly and helpful.
Cleanliness & Comfort
Comfortable beds, upgraded bathrooms, and exceptionally clean.
Hotel Bifrost
Borgarnes

Located within a university with adjacent university apartment housing just off the Ring Road in West Iceland, this hotel had converted apartment house vibes. The room itself was spacious, updated, very modern, and clean with a gigantic shower! The area itself feels a bit residential with not a lot of restaurants but we had already had dinner in Borgarnes, 30 minutes away. Breakfast was plentiful with a good variety of both hot and cold offerings. Great coffee options!

Authenticity & Character
It doesn't really have much Icelandic flavor, but the hotel was beautiful.
Location
Good location if looking for a hotel on the Ring Road near Borgarnes and the Snæfellsness Peninsula.
Staff
Friendly and helpful on check-in/check-out.
Cleanliness & Comfort
Room was spacious, clean, and very comfortable.
Hotel Hvitserkur
Hvammstangi

This hotel was previously a boarding school purchased by a young couple a couple of years ago. It is in a very remote location (miles of gravel roads) on the way to Hvítsekur. The owners also run a horse farm adjacent to the hotel, so viewing the beautiful Icelandic horses from our hotel windows was a plus. However, the rooms really do give off a boarding school vibe and are in desperate need of some upgrading. The bathroom was really tiny with an exceptionally small corner shower with a "sticky" shower curtain. Due to the remote location, our dinner option was limited to the hotel restaurant with very limited offerings. Breakfast was a bit sparse with a lackluster spread.

Authenticity & Character
If looking for a truly rural setting on a horse farm and see what a boarding school in Iceland was like, this would be the place!
Location
Really off the beaten path, amenities not worth the effort.
Staff
Friendly waitress whose true love was working with the horses.
Cleanliness & Comfort
Finishes were just tired, bathroom shower needs walls.
Húsavík Cape Hotel
Húsavík

We were charmed by this hotel on the edge of downtown Húsavik. It is an easy 10-minute walk to the harbor front. Since we stayed two nights here, the hotel staff upgraded our room at no charge to a room in the front of the hotel overlooking the bay. This is a family-run hotel with extremely friendly staff. The hotel has an older feel, but that added to it's overall charm. The library (where breakfast is served) is filled with old books in Icelandic and decor that reflects the hotel's history. Check out the little elf house in the yard outside!

Authenticity & Character
Love the family-run vibe and the obvious love all things Icelandic!
Location
Close to downtown Húsavik (very walkable) and overlooks the harbor. Can watch the boats come in and out.
Staff
Incredibly friendly! Housekeeping was stellar!
Cleanliness & Comfort
Fresh towels, comfortable beds, excellent food!
Hérað - Berjaya Hotels
Egilsstadir

After a long day driving along the Eastern Fjords (and lots of mist!) we snuggled into the comfort of this more modern hotel and enjoyed the nice warm shower! We found this hotel to be more Icelandic modern in style situated in town across from a construction site. We stayed on a weekend and did not wake up to any construction noise, but might have if we stayed on a week night. Breakfast was delicious and plentiful with good coffee choices!

Authenticity & Character
Icelandic modern vibe.
Location
Good location in town with restaurants, grocery store, and gas stations nearby.
Staff
Friendly and helpful.
Cleanliness & Comfort
The bed was extremely comfortable and the room was clean.
Hotel Höfn
Hofn

Modern multi-level hotel with a view of the North Atlantic Ocean. Very clean and comfortable. Hotel restaurant was convenient after a long day of sightseeing.

Authenticity & Character
More modern and standard-issue hotel style. The vibe was beautiful but could be anywhere--not very Icelandic.
Location
One block from the ocean with ocean views.
Staff
Check-in/out and restaurant staff were super friendly and helpful.
Cleanliness & Comfort
Rooms were a bit on the tiny side, but otherwise very clean and comfortable.
Hotel Katla by Keahotels
Vík

This hotel complex is located just outside of Vík at the foot of Katla glacier. The hotel is a series of buildings with dormitory-style hotel rooms. The room was modern, clean, and comfortable. Their hot/cold breakfast was generous and tasty. Coffee options were excellent!

Authenticity & Character
Embracing the surroundings.
Location
Very close to Vik with beautiful grounds and ample parking.
Staff
Friendly, helpful.
Cleanliness & Comfort
Clean and comfortable room with hot shower after our glacier hike!
Hellishólar Hótel Eyjafjallajökull
Hellisholar

Hotel located on current farm in a bit of a more remote location which might have been great for Northern Lights if there were any! Hotel rooms themselves are newer with big bathrooms in a dormitory-style building. Very clean! Breakfast was in the main building and was delicious! Coffee machines offering lattes, cappucinos, and espressos! Wake up to a view of the nearby glacier! Highly recommend!

Authenticity & Character
Loved being in a farm setting!
Location
A little off the beaten path but would be amazing if there were any Northern Lights to be seen the night we stayed!
Staff
We were late check-in, but our host was still available to be sure we got our room key.
Cleanliness & Comfort
Everything was clean and comfortable with a lot of space.
Center Hotels Skjaldbreið
Reykjavík

Located on busy Laugavegur street in central Reykjavik, the hotel is centrally located to easily walk to many of the tourist attractions and eateries in the city. While the hotel staff upgraded our room at no charge, our room was on the second floor facing two noisy streets. There was a lot of street noise and loud music playing until 2 am. A room in the back of the hotel might have been smaller and less "scenic" but quieter. The breakfast was served in a small room and was a bit sparse compared to other hotels where we stayed in Iceland.

Authenticity & Character
Unique feel.
Location
Central Reykjavik, but street noise was disruptive.
Staff
Very friendly, upgraded our room without our request.
Cleanliness & Comfort
Beds were comfortable. Towels were a bit small.
Activity Reviews
Lava Tunnel Activity
Lava Tunnel Activity
Iceland

About 40 minutes outside of Reykjavik, we went on a guided caving tour of the incredible Lava Tunnel. Over about one hour, we hiked over rocky paths and footbridges which traverse the tunnel's rocky terrain. Along the way, our guide pointed out various geologic features and explained how the tunnel came to be. The tunnel lighting showcases the vivid colors and volcanic rock formations and a "lights out" demonstration illustrated just how dark a tunnel can be!

Quality of Experience
Unique experience being able to traverse through a tunnel created by lava!
Guides, Drivers and Staff
Humorous and knowledgable guide.
Whale Watching Experience by Traditional Boat
Whale Watching Experience by Traditional Boat
Iceland

Departing from Húsavik harbor on a traditional oak fishing boat in Skjálfandi Bay with North Sailing was an unforgettable experience. After about an hour of very misty sailing and some informative narration by our very knowledgable guide, we stopped in an area that revealed a number of active humpback whales. Lots of opportunity to take photos and videos to document the experience! Hot chocolate and cinnamon cookies were a bonus!

Quality of Experience
The number of whales seen in one location.
Guides, Drivers and Staff
The guide was extremely knowledgable.
Explore Jökulsárlón Glacier Lagoon by Amphibian Boat
Explore Jökulsárlón Glacier Lagoon by Amphibian Boat
Iceland

Boarded an amphibian boat with about 20 other people to be delivered onto the Jökulsárlón Glacier Lagoon, so for anyone who has never ridden in an amphibious vehicle, it was unique! While the boat was somewhat crowded, once we were out on the lake and free to move around, there was plenty of opportunity to look at all of the magical scenery! How other-worldly to be surrounded by floating icebergs recently calved off of the nearly glacier!

Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Our Glacier and Ice Cave hike with Southcoast Adventure was incredible! After loading a group of about 14 onto a special shuttle, we traveled about 30 minutes to Katla Glacier. After donning helmets and crampons, our guide led us up on a winding path to the ice cave. We stopped at one point to chop at and sample 800 year-old ice. We marveled at how nature has carved out an ice cave out of the glacial ice and stood speechless before it's amazing beauty. Truly a unique experience. Those with limited mobility should probably not attempt this hike.

Quality of Experience
Opportunity to hike across a glacier and up a mountain to view an ice cave!
Guides, Drivers and Staff
Our Icelandic guide was clearly experienced and led with great humor.
Transport
The shuttle was comfortable and obviously made for the rugged terrain.
Silfra Snorkeling Adventure
Silfra Snorkeling Adventure
Iceland

As avid snorkelers, this was a once-in-a-lifetime experience! With our own base thermal layer and a thermal jumpsuit and dry suit/hood/gloves provided by Dive.is, we were pleasantly warm enough to thoroughly enjoy this 30-minute swim in freezing cold waters. Mind-blowing to snorkel the crystal-clear blue water and reach out to touch Europe on one side and North America on the other! Highly recommend for the experienced snorkeler.

Quality of Experience
Concern for comfort and safety was obvious.
Guides, Drivers and Staff
Our guide from Portugal was cautious yet humorous.
Transport
We drove ourselves to the location, but the process of gearing up, walking to the fissure, entering and exiting, discarding gear, was, from start to finish, efficient.
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 19, 2025

Thank you for the kind review Lisa!
I am happy to read you had such a great trip and I do hope we'll see you in Iceland soon again!

All the best
Gummi

Amazing Experience!!
Greece | Sep 8 - Sep 16, 2025

Daniel
Daniel Z.
Newark, NJ | Reviewed on Sep 19, 2025
To preface this review, I will say that I am the furthest thing from an avid traveler and had no experience traveling over to Europe.
I found the KimKim on a Google search and filled out a painless form which was rapidly followed up with a pleasant phone conversation to get a little more granular on the wants and needs of the trip.
We knew we wanted to go to Greece and spend time in Santorini but felt overwhelmed by the thought of planning a 10-day adventure hopping between islands.
The...
Read more

To preface this review, I will say that I am the furthest thing from an avid traveler and had no experience traveling over to Europe.
I found the KimKim on a Google search and filled out a painless form which was rapidly followed up with a pleasant phone conversation to get a little more granular on the wants and needs of the trip.
We knew we wanted to go to Greece and spend time in Santorini but felt overwhelmed by the thought of planning a 10-day adventure hopping between islands.
The folks at the Kim Kim were beyond amazing. Everything was put together quickly for our review and we were quite pleased with the agenda. A mix of both scheduled and unscheduled activities, with endless resources, pre-booked transfers, signs up for every activity needed, ferries, planes, and everything in between.
The hotel choices were incredible. We were blown away by the hospitality and care that went into our stays. Everything felt so personalized from start to finish.
The tour guides were incredible, the snorkeling and yacht cruise were amazing.
At one point in the first night we ran into an issue where all the taxi drivers in Athens were on strike and our ride to the airport in the morning was cancelled. Being in a foreign country and learning this news at 9pm before an 8am pickup, we were panicked. I emailed the Kim Kim team and they got right back to me and much to our surprise had already booked a substitute ride service for us before we even realized it was an issue.
No other service is resolving problems in real time like this. 24/7 support and check ins throughout the trip. The app is perfect and available offline to keep everything in order and not lose any of the details.
I’ve told everyone we know about these services and would absolutely do it again and again. 10/10! 5 stars!
It made our honeymoon picture perfect and we enjoyed every minute!
Thank you!

Hotel Reviews
Anteliz Suites
Fira

Great stay. Right in the best spot on the cliff walk with incredible views. The public had the ability to look over the wall into our pool suite, so that was a bit uncomfortable but I think it’s part of the trade off for being so close to everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Calme Boutique Hotel Paros
Drios

Amazing experience!

Authenticity & Character
Everyone was so dialed in to our trip
Location
Premier, remote, and quiet
Staff
Incredible people and personalities
Cleanliness & Comfort
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Sep 25, 2025
Thank you so much for trusting kimkim to plan your honeymoon, we are honored to have been part of such a special trip! I’m so happy to hear it was a 10/10 experience. Choosing the hotels and tours is always a fun part of the planning process, but it’s experiencing the beauty and hospitality of Greece and connecting with the wonderful local guides, that truly makes it a dream come true. I’m so glad you were able to enjoy it all! Our support team really cares about making sure every trip runs... Read more

Thank you so much for trusting kimkim to plan your honeymoon, we are honored to have been part of such a special trip! I’m so happy to hear it was a 10/10 experience. Choosing the hotels and tours is always a fun part of the planning process, but it’s experiencing the beauty and hospitality of Greece and connecting with the wonderful local guides, that truly makes it a dream come true. I’m so glad you were able to enjoy it all!

Our support team really cares about making sure every trip runs smoothly, and it’s wonderful to know that came through during your travels. We hope to welcome you and Brie back in the future for your next adventure.

Wonderful trip to Norway!!
Norway | Sep 6 - Sep 15, 2025

Kyle
Kyle H.
Chicago, IL | Reviewed on Sep 19, 2025

Wonderful trip to Norway!! The trip was very well planned and we knew where and when to be at all times. Everyone at KimKim did a fantastic job and felt they went above and beyond. We really enjoyed all of our stops along the way for the ten days we were in Norway. Particularly Bergen and Balestrand. Would also highly recommend the smaller speedboats in Flam. Our tour guide was great and we had a blast.

Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Nov 24, 2025
Thank you so much for your wonderful review, Kyle! We’re thrilled to hear that your trip to Norway was such a memorable experience and I'm really grateful to know that the planning process we did together helped you feel confident and cared for every step of the way. It means a lot to our team to know that you felt we went above and beyond—everyone at KimKim truly enjoys helping travelers make the most of their time in Norway. We’re especially happy that Bergen, Balestrand, and the RIB tour... Read more

Thank you so much for your wonderful review, Kyle! We’re thrilled to hear that your trip to Norway was such a memorable experience and I'm really grateful to know that the planning process we did together helped you feel confident and cared for every step of the way.

It means a lot to our team to know that you felt we went above and beyond—everyone at KimKim truly enjoys helping travelers make the most of their time in Norway. We’re especially happy that Bergen, Balestrand, and the RIB tour experience in Flåm stood out as highlights! Those are some of my favorite places to visit when I want a true Norwegian experience in the fjords!

We’ll be sure to share your kind words with your tour guide and the rest of the team. Thank you again for taking the time to share your experience, and we’d be delighted to help you plan another adventure whenever you’re ready. Safe travels until then!

- Alex

Lake Como & Switzerland
Switzerland | Sep 1 - Sep 12, 2025

Joy
Joy Z.
Henrietta, NY | Reviewed on Sep 19, 2025
We planned an elaborate celebration of our 40th Anniversary with a trip to Lake Como and then on to various cities in Switzerland. Our specialist, Clothilde, worked with us to ensure every detail was arranged to our satisfaction. We enjoyed beautiful hotel locations with amazing views in Mennagio, Lugano, Lucerne, Interlaken and Zurich with private transportation from city to city. We had private tours in each city: Lake Como and Bellagio, Lugano, Bellinzona and Morcote, Lucerne and Mt.... Read more

We planned an elaborate celebration of our 40th Anniversary with a trip to Lake Como and then on to various cities in Switzerland. Our specialist, Clothilde, worked with us to ensure every detail was arranged to our satisfaction. We enjoyed beautiful hotel locations with amazing views in Mennagio, Lugano, Lucerne, Interlaken and Zurich with private transportation from city to city. We had private tours in each city: Lake Como and Bellagio, Lugano, Bellinzona and Morcote, Lucerne and Mt. Pilatus, Interlaken including Lauterbrunnen, Murren and Trummelbach Falls, and Lake Brienz and lastly Zurich including a tour of the Lindt House of Chocolate, a lovely cheese fondue at a restaurant up high on a mountain overlooking the city and then Mt. Titlis the following day. We loved the opportunity to learn from our guides at a level that could not be obtained in a group and felt this really enhanced our experience. It was an extravagant, expensive trip but one we are glad we took!

Hotel Reviews
AMERON Zürich Bellerive au Lac
Zürich

Outstanding location with views on to Lake Zurich. Easy walk from the front of the hotel to the city or the benches by the lake. Very friendly and kind staff, very concerned with guest comfort.

Authenticity & Character
Lots of lovely character to this hotel. Formal but in a relaxed way. Obviously deals with business travelers regularly. Room decor was amazing. First class details and features throughout the room. Water, coffee and snacks were included from the mini bar and room set up.
Location
Balcony views of the lake but high enough to be away from street noise. It's located on a major road.
Staff
Kind and friendly. Concern for guest comfort. Very welcoming
Cleanliness & Comfort
Immaculate everywhere.
Metropole Hotel Interlaken
Interlaken

Great location in the center of Interlaken. Enjoyed watching the paragliding from our room balcony. Room was adequate with minimal comfort features and the bathroom was tiny (especially the shower).

Authenticity & Character
High rise to take advantage of mountain views. Minimal character but the views!!!!
Location
Central location made it easy to get around town and the mountain views are outstanding.
Staff
Reception staff was kind, helpful and friendly. Breakfast staff was lacking in attention - seemed short-staffed.
Cleanliness & Comfort
Everything was clean and comfortable
Art Deco Hotel Montana
Luzern

Outstanding location with amazing views over Lake Lucerne and the promenade area. Footprint of the room was smaller but everything was first class and comfortable. Soft drinks & some snacks from the mini bar were included and we enjoyed this after touring the city. Dyson hair dryer in the bathroom. Upscale all the way.

Authenticity & Character
A more formal location. Beautiful and delicious breakfast buffet. Funicular made getting around quite easy.
Location
High above the lakefront but easily accessible via their own private funicular.
Staff
Super friendly and professional.
Cleanliness & Comfort
Immaculate at all time.
Suitenhotel Parco Paradiso
lugano

Outstanding location with amazing views on to Lake Lugano. We enjoyed a suite with a balcony. Easy walk to town, close to train station and bus station. Very friendly staff. Nice breakfast buffet.

Authenticity & Character
Nice decor in public areas, a bit modern rather than authentic. Suite was amazing - large living room area, comfortable beds, balcony view outstanding.
Location
HIgh enough to have a great view while still easy to get to town.
Staff
Super friendly, kind and helpful.
Cleanliness & Comfort
Very clean and comfortable
Grand Hotel Menaggio
Menaggio CO

The location is outstanding, right on the shore of Lake Como with amazing views, walking distance to the town, and the ferry right next door, and an amazing breakfast buffet. Public areas are very nice, rooms are VERY dated and sadly disappointing.

Authenticity & Character
Public areas have been renovated but rooms have not.
Location
Lakefront property, ferry next door
Staff
Polite but not friendly
Cleanliness & Comfort
Everything was clean.
Activity Reviews
Engelberg, Cheese, Trübsee, and Mt. Titlis Discovery
Engelberg, Cheese, Trübsee, and Mt. Titlis Discovery
Switzerland

We toured Mt. Titlus in the morning which was better for a less cloudy view at the top. It was quite crowded with some unruly tour groups. The views were clear but only briefly- at 10,000 ft! We did the glacier cave walk and the suspension bridge. It was amazing! Following this we had a caffe latte and snack in Engleberg and then a cheese making lesson at a local monastery. Our cheese maker was so enthusiastic! He shared lots of information about the local farmer traditions and making cheese as he taught us how cheese is really made. We made some curds and tasted some local farmer cheese at various ages. It was fun.

Quality of Experience
F
Guides, Drivers and Staff
Transport
Zurich sunset tour and Cheese Fondue
Zurich sunset tour and Cheese Fondue
Zürich

Ivo gave us a very brief introduction to Zürich by car and then we drove to tour the Lindt House of Chocolate. It was a standard group tour and it’s a self tour with recordings throughout. It’s well done, lots of chocolate samples along the way. It was well attended. Following this we drove to a lovely restaurant only accessible via funicular for a traditional cheese fondue dinner while overlooking Lake Zurich and the city below. It was planned for sunset so we could see the view both in daylight and following sunset with all the lights.

Quality of Experience
Guides, Drivers and Staff
Transport
The turquoise hike in Interlaken!
The turquoise hike in Interlaken!
Switzerland

Marta took us on a hike alongside Lake Brienz, a gorgeous turquoise blue lake near Interlaken. Following the tour, we viewed a waterfall nearby. You could hike up and walk behind the falls. For the return to Interlaken, we took a tour boat. Various areas along the lake felt like we were in a rainforest, lunch greenery with moss and ferns. She shared the local history and geography as we hiked.

Walking tour in Lauterbrunnen and its stunning waterfalls!
Walking tour in Lauterbrunnen and its stunning waterfalls!
Switzerland

Richard is a wonderful guide who works hard to ensure his clients enjoy their tour. We shared learning that there are towns in the Lauterbrunnen area where cars are not allowed and he asked if we would like to go to one. We said yes and our tour was immediately edited to suit this desire. It was wonderful to travel to Murren, walk the town, see the outstanding mountain views, watch the BASE jumping and paragliding. It really was quite special. He shared his knowledge of the history of the area as we walked around. He is also very good at photographs. He took all the photos on his phone and them created a file for us to access and download the photos = perfect! We also toured Trummelbach Falls with him - amazing place and he was kind to share information on what we would see and experience in advance - temperature, sound, slippery conditions. Excellent tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Lucerne Walking tour and Cheese Tasting
Lucerne Walking tour and Cheese Tasting
Lucerne

Dave loves history and regaled us with many details along the tour - to our immense enjoyment. He is very knowledgeable and enjoys sharing what he knows. The details of the Chapel Bridge history and art work is amazing. He arranged a beautiful wine and cheese tasting at a perfect location near the Chapel Bridge. We learned that Dave and Greg worked for the same company in their past careers and his wife worked for Kodak which is headquartered in our home town of Rochester NY.

Quality of Experience
Guides, Drivers and Staff
Transport
Mount Pilatus, the golden round trip!
Mount Pilatus, the golden round trip!
Switzerland

Miguel drove us to Mt. Pilatus and managed to both be detailed and informative and also disappearing at time to allow us some time alone. He shared details and history but also the best place to get lunch, the best views for photos and offered to take photos quite often.

Quality of Experience
Guides, Drivers and Staff
Transport
Bellinzona Private Walking Tour with Professional Guide
Bellinzona Private Walking Tour with Professional Guide
Lugano

We enjoyed taking the train and bus to get to Bellinzona. Patricia shared the detailed history of the castles and area as we toured. A needed bathroom break lead to a little wine tasting and charcuterie by a local shop owner that Patricia is friendly with - he was so very gracious, kind and generous. We took photos as this really was special for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Morcote: picturesque village sights & gastronomy
Morcote: picturesque village sights & gastronomy
Lugano

Patricia arranged a beautiful lunch at a little place right along the lake. She helped us order traditional Swiss food and wine. Our conversation included discussing a love of family, origins, food, history, geography, and traditions. She guided us to a place to buy a little Ticino book I mentioned I was interested in acquiring. She also presented us with a little Ticino anniversary gift - two small baccolino cups. She recommended we try nocino over gelato. She worked to take some beautiful photos of us. She suggested we take the boat ride back to Lugano instead of the planned reverse bus & train. It was a lovely ride and great suggestion.

Quality of Experience
Guides, Drivers and Staff
Transport
Lugano Private Guided Tour with Wine, Beer or Gelato Tasting
Lugano Private Guided Tour with Wine, Beer or Gelato Tasting
Lugano

Our guide, Elena, is a teacher by career and this showed and enhanced our learning experience as we took a city tour of Lugano with her. She also shared personal spots for gelato, dinner, apertivo as well as taught us how to use the bus system to get back to our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Como and Bellagio tour with a cruise!
Como and Bellagio tour with a cruise!
Switzerland

Loved our tour of Bellagio and Lake Como with a boat tour included to get from place to place. Our guide, Laura, booked a wine tasting and charcuterie at an enoteca she knew well. She's a sommelier and that enhanced our experience as we discussed wines in more detail. She showed us around and explained the culture and history of both Bellagio and Como.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 19, 2025
Dear Joy,
I hope all is well with you!
Thank you so much for taking the time to share your feedback after your recent trip with KimKim. Your reflections are truly appreciated and will be passed on to our team and local partners with pride.
It was a real pleasure working with you—from the first steps of planning to the final details, your enthusiasm and collaborative spirit made the whole experience incredibly rewarding for me. Travelers like you make what we do so meaningful.
Should you start...
Read more

Dear Joy,
I hope all is well with you!
Thank you so much for taking the time to share your feedback after your recent trip with KimKim. Your reflections are truly appreciated and will be passed on to our team and local partners with pride.
It was a real pleasure working with you—from the first steps of planning to the final details, your enthusiasm and collaborative spirit made the whole experience incredibly rewarding for me. Travelers like you make what we do so meaningful.
Should you start dreaming of your next destination: whether it’s the charm of London, the romance of France, or the stunning beauty of Switzerland, I’d be delighted to help make it a reality.
Don’t hesitate to reach out whenever the travel bug bites again!
Warm regards,
Clothilde

Daydreaming about our next trip
Croatia | Sep 9 - Sep 16, 2025

Lisa
Lisa R.
San Jose, CA | Reviewed on Sep 19, 2025
Loved our trip to Croatia, we are already daydreaming about going back. Nikola did an amazing job planning a trip along the Dalmatian Coast while considering our interests and budget. The hotels and apartments we stayed at were top notch and conveniently located. The tours were interesting and led by knowledgeable and friendly tour guides. Not having to worry about getting to and from our lodging was priceless. As promised Nicola checked in with us daily and was always available to consult... Read more

Loved our trip to Croatia, we are already daydreaming about going back. Nikola did an amazing job planning a trip along the Dalmatian Coast while considering our interests and budget. The hotels and apartments we stayed at were top notch and conveniently located. The tours were interesting and led by knowledgeable and friendly tour guides. Not having to worry about getting to and from our lodging was priceless. As promised Nicola checked in with us daily and was always available to consult with. We highly recommend kim kim and Nicola.

Hotel Reviews
Zuviteo Residence
Korčula

Lovely space, great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Forkira Luxury Villa
Hvar

Just steps from the waterfront, beautiful views from our windows.

Authenticity & Character
Location
Staff
Warm welcome
Cleanliness & Comfort
Heritage Hotel Santa Lucia
Split

Loved the location in the heart of old town Split. Just steps to the waterfront and to the historical sites. Delicious breakfast buffet.

Authenticity & Character
Location
Close to everything
Staff
Above and beyond
Cleanliness & Comfort
Activity Reviews
Hvar Half-Day Private Island Tour (Afternoon)
Hvar Half-Day Private Island Tour (Afternoon)
Hvar

One of our favorite tours, we got to see other towns in Hvar. Our guide Grgo made our tour very special.

Quality of Experience
Food
We got to try “peka” which was delicious.
Guides, Drivers and Staff
Transport
Day Trip to Plitvice National Park from Split
Day Trip to Plitvice National Park from Split
Split

Definitely worth the long drive. The lakes and waterfalls are beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Comfortable ride.
Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik

Vera was so knowledgeable, interesting and nice. We really enjoyed learning about Dubrovnik’s old town. She gave us good tips about where to shop and eat. Turns out she actually lives in the Old Town, how cool is this!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Nikola Vojvodić

Seamless and an intentionally built itinerary for two friends!
Ireland | Sep 10 - Sep 18, 2025

Amanda
Amanda Q.
Hunts Point, NY | Reviewed on Sep 19, 2025
Adrian was a delight to work with, and he nailed our goals for this friends trip. Neither of us had been to Ireland before and were overwhelmed with the many options to choose from. Do we take trains or rent a car? Hotels or B&Bs? Cliffs of Moher or one of the other many cliffs? This castle or the ruins of that monastery? Etcetera. He navigated our needs for authentic experiences without the overly touristy spots filled with buses and selfie sticks. While we love the history of a... Read more

Adrian was a delight to work with, and he nailed our goals for this friends trip. Neither of us had been to Ireland before and were overwhelmed with the many options to choose from. Do we take trains or rent a car? Hotels or B&Bs? Cliffs of Moher or one of the other many cliffs? This castle or the ruins of that monastery? Etcetera. He navigated our needs for authentic experiences without the overly touristy spots filled with buses and selfie sticks. While we love the history of a country/city/place, we didn't need constant tour guides or tour groups, and he nailed that goal to create a unique experience without feeling overly lonely or overly crowded throughout the trip. We spent 9 days, traveling the entire country, including a day and a half in Belfast and to the Giant's Causeway. The experiences he set up for us were an absolute delight, and his recommendations and timeline throughout the journey were great. Of course, we wish we had 3-5 more days to explore a little further, but we have no regrets in terms of what we were able to fit in. One of our excursions was a boat trip to Skellig Michael, which was canceled due to weather. We reached out as soon as we learned about it, and requested some other options. What are the good, better or best options that we could replace it with. He gave us some great suggestions that we never would have come up with on our own looking online, and we had a great time doing the alternative (e-bikes through the Gap of Dunloe - stunning views!!).

Local specialist: Adrian Murphy
Adrian
Adrian Murphy
Local specialist in France | Replied on Sep 21, 2025

Hey Amanda!

I’m absolutely delighted tha you and Tania had such a good time. Putting together your trip actually made me a bit homesick if I’m being totally honest!. I’m thrilled to hear the experience was fairly well balanced over all. Skellig Michael was definitely a pain but sure look, we can save that for when you come back to make up those “extra 3-5 days” next time!

Slán go fóill! (Bye for now!)
Adrian

Hey, so I've got some feedback on our recent ...
Germany | Aug 26 - Sep 11, 2025

T
Terry B.
Ashburn, VA | Reviewed on Sep 19, 2025
Hey, so I've got some feedback on our recent trip, pointing out the good and the bad stuff. First off, here's what was positive:
1)the apple Strudel class in Salzburg.
2)the Munich food tour.
3)the two-day guided tours in Heidelberg.
4)the private boat trip and wine tasting excursion in Strasbourg.
But, here's what was not acceptable:
1) The first-class train seats from Salzburg to Munich were a mess. One was in the handicap area, and the other had no legroom, which sucked.
2) The private...
Read more

Hey, so I've got some feedback on our recent trip, pointing out the good and the bad stuff.

First off, here's what was positive:
1)the apple Strudel class in Salzburg.
2)the Munich food tour.
3)the two-day guided tours in Heidelberg.
4)the private boat trip and wine tasting excursion in Strasbourg.

But, here's what was not acceptable:
1) The first-class train seats from Salzburg to Munich were a mess. One was in the handicap area, and the other had no legroom, which sucked.
2) The private boat tour in Strasbourg was fun, but the captain asking for €250 at the end was a bit of a shock and pretty awkward.

3) Also, the meeting spot for that boat trip in Strasbourg was a pain to find. We probably wouldn't have found it without the Uber driver's help.

4) On August 6, I expressed my concern regarding the train schedule from Munich to Salzburg on our arrival date, August 26th.....

"I am inquiring about potential disruptions to our planned itinerary, specifically regarding train travel within Germany. Recent communications have alerted me to possible delays and related complications. Considering the information available at the following link (https://www.washingtonpost.com/world/2025/08/05/germany-trains-delays-broken-railroad/), I would appreciate your assessment of the potential impact on our travel arrangements."

Unfortunately, this matter was not addressed.

Finally, in comparison to our previous experience with KimKim in Argentina and Peru, which proved highly successful and cost-effective, this particular trip did not yield comparable results.

Activity Reviews
Tour of the Jakob’s Basler Leckerly manufactury with packing workshop
Tour of the Jakob’s Basler Leckerly manufactury with packing workshop
Basel

We canceled this activity because we were told the wrong day on the daily itinerary. This was also somewhat embarrassing.

Quality of Experience
Guides, Drivers and Staff
Transport
Alsace Vineyards Wine Tasting Tour from Strasbourg
Alsace Vineyards Wine Tasting Tour from Strasbourg
Strasbourg

This tour was also very good. We had the same guide 2 days in a row, and it was excellent small group. Good wine tasting, I would highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
A Day Trip from Strasbourg to Baden-Baden & the Black Forest in Germany
A Day Trip from Strasbourg to Baden-Baden & the Black Forest in Germany
Strasbourg

This excursion was excellent, and a guide was very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Strasbourg private boat tour
Strasbourg private boat tour
Strasbourg

The actual trip and the boat was outstanding. However, at the end, the captain thought we owed him 250 euros. This was embarrassing and he had to call your office to clarify. Also, it was very difficult to find the exact location for pick up and if not for the uber drivers, persistence and assistance, we may not have found a sight

Quality of Experience
Guides, Drivers and Staff
Transport
Strasbourg Food Tour
Strasbourg Food Tour
Strasbourg

This was also a very good tour, and the guide was very good. Enjoyable

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Germany – Neckar Steinach
Authentic Germany – Neckar Steinach
Heidelberg

Same as above, Henry was the guide and was very good

Quality of Experience
Guides, Drivers and Staff
Transport
Heidelberg Old Town & Castle Tour
Heidelberg Old Town & Castle Tour
Heidelberg

We had the same guide 42 da, Henry., and he was outstanding.

Quality of Experience
Guides, Drivers and Staff
Transport
Neuschwanstein and Linderhof Premium Tour
Neuschwanstein and Linderhof Premium Tour
Munich

This was a good excursion, really fun to see the castle, however, a bit rushed and the second city was not necessary. What have preferred a return after the castle

Quality of Experience
Guides, Drivers and Staff
I
Transport
Romantic Road: Rothenburg and Harburg
Romantic Road: Rothenburg and Harburg
Munich

This trip was good as the day before, but very long. Probably would not repeat.

Quality of Experience
Guides, Drivers and Staff
Munich Beer Tour and Bites
Munich Beer Tour and Bites
Munich

Very good. Guide was very good, but not easy to find.

Quality of Experience
Guides, Drivers and Staff
Transport
The Lake District + Hallstatt (St.Gilden, St.Wolfgang)
The Lake District + Hallstatt (St.Gilden, St.Wolfgang)
Salzburg
Apple Strudel & Prezel cooking class incl. dinner & music
Apple Strudel & Prezel cooking class incl. dinner & music
Salzburg

Fun , very good

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 02, 2025
Dear Terry,
Thanks for sharing your review of your trip to Germany, I'm glad you enjoyed the excursions! These positive experiences are very important to us.
I am however, very sorry to learn about the issues that impacted your trip, and sincerely apologize for the inconvenience. Regarding the specific points:
- Train Seats from Salzburg to Munich: We understand your frustration with the first-class seating arrangements. As you know, the specific seat allocation is handled directly by the...
Read more

Dear Terry,
Thanks for sharing your review of your trip to Germany, I'm glad you enjoyed the excursions! These positive experiences are very important to us.
I am however, very sorry to learn about the issues that impacted your trip, and sincerely apologize for the inconvenience. Regarding the specific points:
- Train Seats from Salzburg to Munich: We understand your frustration with the first-class seating arrangements. As you know, the specific seat allocation is handled directly by the rail operator, and while we always book the highest available class, unforeseen reconfigurations or last-minute changes by the train company can sometimes occur. I regret that this affected your comfort.
- Strasbourg Boat Tour Payment: We are truly sorry that the payment request from the captain created an awkward situation but luckily we could fix this issue within a few minutes, since it was prepaid by our company directly.
- Lastly, regarding the train upon arrival, I'm so sorry about the disruption. Unfortunately, we had no control over the situation, but I am glad we could immediately offer you a few options to arrange your seamless transfer to Salzburg!
Best,
Mathilde

Greece with Girlfriends 2025
Greece | Sep 7 - Sep 16, 2025

Deborah
Deborah S.
Chicago, IL | Reviewed on Sep 19, 2025
We had a wonderful time in Greece. Everything flowed extremely smoothly, which was top-notch. All of our excursions were fun and interesting.
Our private Acropolis tour with Penelope was a great first impression of a tour guide in Athens. Not only was she educated and an experienced archaeologist and classics lover if mythology, , she was polite and extremely fun to be around. Loved her!! She was patient snd kind as well. It was a little awkward to eat and drink in front of her but we got...
Read more

We had a wonderful time in Greece. Everything flowed extremely smoothly, which was top-notch. All of our excursions were fun and interesting.
Our private Acropolis tour with Penelope was a great first impression of a tour guide in Athens. Not only was she educated and an experienced archaeologist and classics lover if mythology, , she was polite and extremely fun to be around. Loved her!! She was patient snd kind as well. It was a little awkward to eat and drink in front of her but we got over it.

I enjoyed the trip to Delphi with Janis-he was a great driver and very friendly. Our tour guide in Delphi was also knowledgeable but very sarcastic and I felt rushed. The restaurant Janis took us to in Delphi was beautiful and delicious.

I would suggest for the excursion of Traditional cooking at Village Farm, you let visitors know that this is a basic cooking class that is strictly vegetarian. It was mostly chopping a few vegetables and stuffing them into another vegetable. This was not what I expected and the young 22-year-old man named Kostas even complimented us on being able to chop vegetables quickly. We all can cook. We were under the assumption that it would be a little more traditional meal and it was disappointing. Even the dessert was rudimentary- graham crackers and melted chocolate . Not worth it. If there was not a farm tour with cheese afterwards, I would probably give this two stars. Least favorite of trip.
Santorini was wonderful and our hotel was fabulous except for the 69 stairs down to it thank God for our porter Louis who took our bags down to the hotel. On the day that we were leaving to come home, pick up was at 6 AM when no Porter is there. Thank God I asked the porter how we would get our bags back up to the top. We had to make arrangements for the Porter to come in before his work time and pay for him to take our luggage up 69 stairs. I would suggest letting people know that this is a real dealbreaker if I was to come back to this hotel. There would be no way for us to bring our luggage up to catch our taxi to the airport if we did not think about this prior and make arrangements.
George - Private island village and Akrotiri day trip - was a great guide that took us high into the city. He even let us stop and purchase some pottery as we made our way down from the castle. I would suggest that you let people know that this is a very extraneous activity, which includes lots of up and down with stairs. Thank God we were all in shape and could make it, but there is no way anyone with mobility issues would be able to do these excursions in Santorini.
Last excursion was Sunset Caldera cruise. What a great experience that we had on this private excursion. We felt a little like royalty that we had the whole boat to ourselves. The meal was fantastic, and the two young men were lovely. I can’t remember their names, so hopefully Bev or Wendy can. We really enjoyed this as our last sendoff.
Overall, this was a great memorable trip with special friends. Thank you for all your planning and help and hopefully this review will shed some light for other future travelers and what the offerings are in Greece.

Hotel Reviews
Manos Small World Santorini
Santorini island

This hotel was a great location, but too many stairs to get down to your room with luggage. I believe it was 69 steps and there was no one to take our luggage back up in the morning. We did have to pay the porter to come in early at 6 AM so we could make our flight back to Athens. The staff was fantastic.

Authenticity & Character
We love the rooms and that the bed was up a few stairs. Shared balcony was great to have a glass of wine and watch the sunset. Incredible.
Location
I don’t think anything could be approved about the location when the cruise ships come in and park right in front of the hotel down at the water edge. The cruise ships ruined this locations view.
Staff
Louis the porter was an amazing help getting our luggage down to our hotel room and also back up. This was no small feet when our luggage weigh 50 pounds each.
Cleanliness & Comfort
Top-notch for cleanliness
Galaxy Hotel Naxos
Naxos

What a great hotel that has a pool and a wonderful buffet ( at the hotel next-door ) to start your day off. The beach was only about 100 yards away and we were able to go down there and experience swimming in the sea. Pool closed a little early-8pm, but you were able to go to the pool at the hotel next-door.

Authenticity & Character
Location
Just a 15/20 minute walk to the downtown area.
Staff
One of our room was ready when we got there, but the other one wasn’t ready till the evening, which was unfortunate.
Cleanliness & Comfort
Athens Cypria Hotel
Athens

Great location in downtown Athens. Felt very safe. The elevator to get up to our room on the sixth floor was about as big as a closet. Only three people could fit in there or one person with luggage. Extremely claustrophobic, which caused me to take the stairs up six flights instead of getting into that tiny tiny elevator. The buffet was amazing as an introduction to Greek breakfast cuisine. I was even able to make Greek coffee over hot sand, which was very traditional and memorable. View of the Acropolis in Parthenon was total bonus. I’m giving it 3 stars because of the elevator.

Authenticity & Character
Great rooftop bar.
Location
Great location downtown Athens. So many shops and restaurants everywhere we went.
Staff
Extremely friendly and helpful finding places around the city.
Cleanliness & Comfort
Clean hotel with a nice touch of a dessert waiting for you.
Activity Reviews
Self Guided Beach Day in Naxos
Self Guided Beach Day in Naxos
Naxos

Loved the beach and restaurants.

Mythology Sunset Walk and Wines of Naxos
Mythology Sunset Walk and Wines of Naxos
Naxos

Great guide with great stories. Nice strenuous walk straight up to get to wine tasting. Nice wine snd great snacks. I loved interacting and sharing with other folks. Wonderful view.

Quality of Experience
Great job getting us to sunset on time.
Guides, Drivers and Staff
Illiana was knowledgeable and fun. Very interesting and had great mythological stories.
Transport
We walked and had no transport.
Private Guided Day Trip to Delphi
Private Guided Day Trip to Delphi
Athens

Our driver Janis was fantastic and fun. We were very grateful for all of his knowledge and honesty. He picked a great restaurant for us after our guided tour. Loved his stories. Even had cold water for us.

Quality of Experience
Guides, Drivers and Staff
Driver was wonderful. We enjoyed his laid back style. Museum was great but wish I had more time inside. Felt a little rushed.
Transport
Nice vehicle and comfortable.
Traditional Cooking Experience at Village Farm
Traditional Cooking Experience at Village Farm
Naxos

I would have to say that this is a rudimentary class on how to chop vegetables. We thought we were going to be making a more complicated traditional meal. Everything was very, very basic and a little disappointing. We finished making the stuffed green pepper vegetarian meal in about 10 minutes. They do not use meat therefore everything you make is vegetarian according to our guide.

Quality of Experience
The farm tour was the highlight. We were there for hours and if we didn’t have this, it wouldn’t be at all enjoyable.
Food
I really enjoyed the strong wine.
Guides, Drivers and Staff
Our staff person that showed us how to chop vegetables was not a super experienced cook , but a young 22-year-old man. We showed him how to cut vegetables quickly and he even commented that he never had people cut vegetables as quickly as we did I felt that the expectation was we were going to get an experienced grandmotherly type of person to teach us a well loved recipe.
Transport
Private Acropolis & Highlights Walk with Food Tastings
Private Acropolis & Highlights Walk with Food Tastings
Athens

Fantastic tour guide

Guides, Drivers and Staff
Penelope was amazing. Couldn’t have asked for a better guide. Knowledgeable, educated, and overall extremely fun to be around
Transport
There was no transport we walked to get to where we were going.
Self-Guided Neighborhoods Walk
Self-Guided Neighborhoods Walk
Athens

This is not a guided tour. This is you being on your own walking around the city? Not much to review if you don’t get out into the city.

Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 14, 2025
Hi Deborah, Thank you so much for taking the time to share such a detailed review of your Greece trip with your girlfriends! I’m so glad to hear that you had a wonderful time overall and that many of your experiences—from the Acropolis tour with Penelope to the sunset caldera cruise—were such highlights. I also really appreciate your candid feedback on areas that could be improved, like the cooking class expectations and the stairs at your Santorini hotel. As we’ve already discussed... Read more

Hi Deborah,

Thank you so much for taking the time to share such a detailed review of your Greece trip with your girlfriends! I’m so glad to hear that you had a wonderful time overall and that many of your experiences—from the Acropolis tour with Penelope to the sunset caldera cruise—were such highlights.

I also really appreciate your candid feedback on areas that could be improved, like the cooking class expectations and the stairs at your Santorini hotel. As we’ve already discussed directly, I’ve shared suggestions with our local partners so they can better set expectations for future travelers.

It was such a pleasure helping you plan this memorable journey. Thank you again for trusting kimkim with your travels, and I hope we’ll have the chance to work together on another adventure in the future!

The trip was great but our local contact was ...
Morocco | Sep 13 - Sep 17, 2025

N
Ned R.
Newark, NJ | Reviewed on Sep 19, 2025
The trip was great but our local contact was Said, not Ali
Local guide - Mohammed was terrific
and our driver Ayoub was the best!
Read more

The trip was great but our local contact was Said, not Ali
Local guide - Mohammed was terrific
and our driver Ayoub was the best!

Hotel Review
La Maison Arabe Hotel
Marrakech

beautiful place!

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Sep 19, 2025

Hi Ned,

Thank you so much for your kind feedback! We’re glad to hear that you enjoyed your trip and had such a wonderful experience with Mohammed and Ayoub. I appreciate the clarification regarding your local contact, Said is indeed my colleague and part of our team, and I’m glad everything went smoothly.

Best Wishes,
Ali

Our recent trip to Portugal was amazing. We ...
Portugal | Sep 6 - Sep 14, 2025

Karen
Karen Z.
Bedford, NH | Reviewed on Sep 19, 2025
Our recent trip to Portugal was amazing. We visited 3 locations that were all different but equally incredible. Each and every one of our guides was knowledgeable and friendly. Coraima did an incredible job of mixing up the excursions to be both interesting, relaxing and exciting. All our transfer drivers were on time and professional. I'm not sure how KimKim vets all these people but they have yet to disappoint. The hotels were beautiful and very clean. Hotel Farol in Cascais was... Read more

Our recent trip to Portugal was amazing. We visited 3 locations that were all different but equally incredible. Each and every one of our guides was knowledgeable and friendly. Coraima did an incredible job of mixing up the excursions to be both interesting, relaxing and exciting. All our transfer drivers were on time and professional. I'm not sure how KimKim vets all these people but they have yet to disappoint. The hotels were beautiful and very clean. Hotel Farol in Cascais was exceptionally beautiful sitting on the edge of the Atlantic. Stunning! And when we did have a question, reaching out to KimKim via the chat was so easy and the response so quick. It is very reassuring knowing you have someone to help you if you run into any issues while abroad. This is my 4th time using KimKim and I won't plan a trip abroad without them.

Thanks for an amazing and memorable vacation!!!

Hotel Reviews
MouraSuites Hotel
Largo da Porta de Moura, 7000-647 Évora, Portugal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Costa D’Oiro Ambiance Village
8600-544
Authenticity & Character
Location
The only negative of this hotel was there was a very large ugly abandoned hotel very close to ours and we could see if from the pool. Not KimKim's fault but it was an eyesore.
Staff
Cleanliness & Comfort
Farol Hotel
Cascais
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Day Trip to Cork Country & Castelo de Evoramonte
Private Day Trip to Cork Country & Castelo de Evoramonte
Évora
Quality of Experience
Guides, Drivers and Staff
Transport
Private City Walk & Wine Experience
Private City Walk & Wine Experience
Évora
Quality of Experience
Guides, Drivers and Staff
Sagres & Sunset Off-Road Adventure
Sagres & Sunset Off-Road Adventure
Lagos (Algarve)
Quality of Experience
Guides, Drivers and Staff
Transport
Baia de Lagos Sailboat Cruise
Baia de Lagos Sailboat Cruise
Lagos (Algarve)
Food
Lagos Evening Food Walk
Lagos Evening Food Walk
Lagos (Algarve)
Private Day Trip to Sintra & the Edge with Pena Palace and Quinta da Regaleira
Private Day Trip to Sintra & the Edge with Pena Palace and Quinta da Regaleira
Cascais
Private Sailing Experience
Private Sailing Experience
Cascais

The caption and first mate were great, very friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Sep 24, 2025

Karen, thank you so much for your kind and thoughtful review of your experience with us 😊 it's amazing seeing return travelers use our kimkim services! It was lovely meeting you and working with you throughout the planning process, and I'm truly so happy to read that you enjoyed your time together in Portugal and that the balance of activities was perfect. Our priority is to ensure a smooth and seamless experience while you're in-country, and I'm glad we met that. We look forward to seeing you again at kimkim in the future!
Coraima

Fantastic trip to Croatia
Croatia | Sep 5 - Sep 17, 2025

M
Mark K.
Newark, NJ | Reviewed on Sep 19, 2025
Ivan provided fantastic guides and experiences for our two week trip to Croatia. He was always available on WhatsApp for any last minute information. I would highly recommend using his services. Djana, our guide in Dubrovnik, and Ina, our guide in Split, organized great walking tours and provided so much information and context for what we were seeing. Touring without a guide is a waste of time. We also enjoyed our trip to Ston to learn about (and eat) oysters and mussels. Another... Read more

Ivan provided fantastic guides and experiences for our two week trip to Croatia. He was always available on WhatsApp for any last minute information. I would highly recommend using his services.

Djana, our guide in Dubrovnik, and Ina, our guide in Split, organized great walking tours and provided so much information and context for what we were seeing. Touring without a guide is a waste of time.

We also enjoyed our trip to Ston to learn about (and eat) oysters and mussels. Another highlight was truffle hunting with the family Prodan.

Activity Reviews
Oyster Tasting & Farming Experience in Ston Bay
Oyster Tasting & Farming Experience in Ston Bay
Dubrovnik

The Oyster Tasting and Farming Experience in Ston Bay was very good. I booked it partially because the other couple loves oysters, and it turned out to be a fun experience for all of us. Personally, I preferred the mussels, but overall, it was a delightful day.

Truffle Hunting + Exploring Motovun
Truffle Hunting + Exploring Motovun
Croatia

The truffle hunt was an outstanding experience! Everyone loved it, and we even found two truffles which was a fantastic bonus. The family hosting the event was lovely. It was an enjoyable and memorable activity that I would highly recommend.

Local specialist: Ivan Cosic

Self-Drive 21 days in Ireland
Ireland | Aug 26 - Sep 14, 2025

Trish
Trish C.
the Netherlands | Reviewed on Sep 19, 2025

We gave Ireland Walk Hike Bike our itinerary and they planned everything for us - accommodations were excellent, the hire car was great, the private drive on the Ring of Kerry was fabulous, the routings were well-planned. All-in-all a really great trip!

Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Sep 22, 2025

Hi Trish

Thank you so much for your kind words! We're absolutely delighted to hear that you had such a great experience with us. It was also great to meet you and Robin in person.

It was our pleasure to help bring your trip to life, and we’re thrilled that everything ran smoothly and met your expectations. Ireland has so much to offer, and it means the world to us that we could play a part in making your journey memorable.

We’d love to welcome you back anytime for another adventure.

Kind Regards

Dean

We have just made it back home from a trip of a lifetime!
Italy | Sep 1 - Sep 18, 2025

Verona
Verona P.
Vestavia Hills, AL | Reviewed on Sep 19, 2025
We have just made it back home from a trip of a lifetime! Our travel agent, Irene, is truly the best in the business! We planned an 18 day trip including Milan, Verona, Venice, Rome, Athens, and last Santorini. She had every single place and tour mapped out with a Google link for us to get to. This was such a comfort! She also had all our train and tour tickets digitally on our itinerary which was a life saver! And to us, the most comforting feeling in the world when when you are in a foreign... Read more

We have just made it back home from a trip of a lifetime! Our travel agent, Irene, is truly the best in the business! We planned an 18 day trip including Milan, Verona, Venice, Rome, Athens, and last Santorini. She had every single place and tour mapped out with a Google link for us to get to. This was such a comfort! She also had all our train and tour tickets digitally on our itinerary which was a life saver! And to us, the most comforting feeling in the world when when you are in a foreign country is when traveling from city to city, having a driver there holding a sign up with your name waiting for you! You have such a feeling of relief because at times you are overwhelmed with traveling. Best feeling in the world. All our tours were top notch and very informative. We have incredible photos of the last 18 days and memories of a lifetime all because of KimKim and Iene! I cannot say enough wonderful things about her and KimKim! We will always call her first for all traveling experiences!

Hotel Review
Kasimatis by La Perla
Santorini

What a way to end our 18 day Anniversary trip! This hotel was out of dreams! If you want one on one time time with a view of a lifetime, this is the place!

Authenticity & Character
You feel like your the only guests there!
Authenticity & Character
Location
PERFECT! Out of my mind with the view we had!
Location
Staff
Very helpful and always happy to help!
Staff
Very helpful and always happy to help!
Cleanliness & Comfort
The people here keep it super clean!!
Cleanliness & Comfort
The people here keep it super clean!!
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Sep 23, 2025

My dear Verona and Angelo,

Thank you so much for your warm words! I am deeply touched by your wonderful feedback and so happy to hear that you had the trip of a lifetime.

It was a true pleasure working together, and our communication was an utter joy! I can’t wait to help you again with a future trip to Greece and/or Italy—whenever you’re ready for your next journey to Europe.

Warmest regards,
Irene

Ayoub was an amazing and friendly guide, and ...
Morocco | Sep 13 - Sep 17, 2025

Sylvie
Sylvie C.
Newark, NJ | Reviewed on Sep 19, 2025
Ayoub was an amazing and friendly guide, and his deep knowledge of Marrakech made our visit truly memorable. We also enjoyed Mohamed on the food tour and other local guides for the city and medina. Saïd ensured everything went smoothly and showed us how valuable great guides are to truly enjoy Marrakech and its surroundings. Highlights included the Majorelle Gardens, a walk in the Atlas Mountains with a wonderful meal at a Berber family home, and a desert day trip with a camel ride. Highly... Read more

Ayoub was an amazing and friendly guide, and his deep knowledge of Marrakech made our visit truly memorable. We also enjoyed Mohamed on the food tour and other local guides for the city and medina. Saïd ensured everything went smoothly and showed us how valuable great guides are to truly enjoy Marrakech and its surroundings. Highlights included the Majorelle Gardens, a walk in the Atlas Mountains with a wonderful meal at a Berber family home, and a desert day trip with a camel ride. Highly recommended!

Hotel Review
La Maison Arabe Hotel
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Majorelle Gardens
Visit Majorelle Gardens
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh
Quality of Experience
K
Food
Guides, Drivers and Staff
Transport
Day Trip to Imlil Valley: High Atlas Mountains Adventure & Lunch with a Berber Family
Day Trip to Imlil Valley: High Atlas Mountains Adventure & Lunch with a Berber Family
Marrakesh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon trip from Marrakech to Agafay
Afternoon trip from Marrakech to Agafay
Marrakesh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Sep 19, 2025

Hi Sylvie,

Thank you so much for your wonderful feedback! We are glad to hear that Ayoub, Mohamed, and Saïd made your trip so memorable. It’s great to know you enjoyed the Majorelle Gardens, the Atlas Mountains experience, and the desert day trip, those are indeed unforgettable highlights of Morocco. Your kind words mean a lot to our team, and we hope to welcome you back for another amazing adventure soon!

Best,
Ali

Our 10 tour of Germany
Germany | Sep 9 - Sep 18, 2025

Gary
Gary L.
Newark, NJ | Reviewed on Sep 19, 2025

My wife and I just returned from our 10 day trip to Germany. The trip was planned to perfection and there were zero issues. Mathilde selections of hotels, train travel and tours fit nicely into exactly what we were looking for. We began in Mainz, then off to Munich, then Nuremberg (with a day trip to Rothenburg), and we ended with Berlin. We will definitely use Mathilde/KimKim again for our international travel needs. Thank you Mathilde and the rest of the Kim Kim that also helped us along the way

Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 03, 2025

Halo Gary,
Thank you so much for sharing your kind review and these amazing pictures!
I'm glad you had a wonderful trip and hope you made unforgettable memories! It was a pleasure to make everything perfect for you :)
Don't hesitate to reach out for future trips to Europe!
Best,
Mathilde

I had the most fabulous experience in Japan thanks to Katsu!
Japan | Sep 7 - Sep 12, 2025

P
Phyllis B.
Los Angeles, CA | Reviewed on Sep 19, 2025
I had the most fabulous experience having Katsu arrange my trip to Japan. He was so thoughtful in how he listened to what I hoped to do> He then prepared the most perfects plans for my trip! All recommendations Katsu suggested were perfect. His communications were fantastic. Very regular and very caring.. One very special element that Katsu included was the arrangement of members from his company to accompany me or meet me at each train station. This made each transition so easy and smooth.... Read more

I had the most fabulous experience having Katsu arrange my trip to Japan. He was so thoughtful in how he listened to what I hoped to do> He then prepared the most perfects plans for my trip! All recommendations Katsu suggested were perfect. His communications were fantastic. Very regular and very caring.. One very special element that Katsu included was the arrangement of members from his company to accompany me or meet me at each train station. This made each transition so easy and smooth. Each person that assisted me was a true delight to meet and were SO helpful!!! Katsu was always available if I needed him during my trip. Without a doubt. my trip was marvelous because of the support and services from Katsu and his team. I give them the highest recommendations- more than amazing!!

Local specialist: Katsu Okada

From planning the trip to implementing the va...
Morocco | Sep 10 - Sep 17, 2025

Randy
Randy J.
Minneapolis, MN | Reviewed on Sep 18, 2025
From planning the trip to implementing the various itinerary changes, KimKim attempted to keep us happy with our daily activities. They succeeded, our driver Redouane, was tremendous about suggesting and making dinner reservations, picking us up on demand with a smile and keeping our daily trips on schedule. I thought they all did an outstanding job. Highlights for our group was the Fez tour and guide, the Rabat tour and guide and the Marrakesh Cooking course. They were exceptional with... Read more

From planning the trip to implementing the various itinerary changes, KimKim attempted to keep us happy with our daily activities. They succeeded, our driver Redouane, was tremendous about suggesting and making dinner reservations, picking us up on demand with a smile and keeping our daily trips on schedule. I thought they all did an outstanding job. Highlights for our group was the Fez tour and guide, the Rabat tour and guide and the Marrakesh Cooking course. They were exceptional with the others were very good! Great adventure and great memories.

Hotel Reviews
Riad Chergui
Marrakech

Great location, easy to find and be independent to get to the Souks.

Authenticity & Character
Location
Easy to access and locate our return to this Riad. Didn't need guides to access after initial walk in.
Staff
Staff were exceptional at this site and the evening manager, Amina? was very customer focused on meeting the comforts for each traveler. Smaller units allowed interaction with other visitors. Nice setting.
Cleanliness & Comfort
Light, open and airy, overlooked the pool and courtyard.
Dar El Kébira
Rabat

Rooms were smaller. Tough to even unpack in the location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad El Yacout
Fès

Marcos was an exceptional host. Best Riad of the three in my mind. Great overall staff and accommodations.

Authenticity & Character
Location
Central location and easy to move in and through the Medina.
Staff
Marcos and staff were exceptional.
Cleanliness & Comfort
Activity Reviews
Afternoon Guided Tour in Casablanca
Afternoon Guided Tour in Casablanca
Morocco

The remaining two attendees cancelled this event as they had reservations at Rick's Cafe....a lifelong dream for one of them.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Workshop & Local Food
Cooking Workshop & Local Food
Morocco

A highlight for our group. Great humor, empathy for all chef skills, great interaction with all guests AND staff. Super event.

Quality of Experience
Guides, Drivers and Staff
Transport
Food Tour & Local Gastronomy
Food Tour & Local Gastronomy
Morocco

This was probably our weakest tour as the local gastronomy was not for weak hearted. I do think it occured on our last full day and day 13th of travel. The final meal with the local food items was a challenge. The guide did his best.

Quality of Experience
Guides, Drivers and Staff
He tried his best.
Transport
We walked so it was fine.
Guided Tour in Marrakech
Guided Tour in Marrakech
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from Rabat to Marrakech
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Our driver stopped when asked and frequently checked in with us to assure the trip was meeting our expectations.
Morning Guided Tour in Rabat
Morning Guided Tour in Rabat
Morocco

We had a great guide with great humor injected on this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Meknes & the Roman Ruins of Volubilis then Continue to Rabat
Day Trip to Meknes & the Roman Ruins of Volubilis then Continue to Rabat
Morocco

We ended up enjoying this more than we anticipated. Good guide and he shortened it for us making it a great day!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour in Fes
Guided Tour in Fes
Fes

Excellent Tour with a great guide.

Quality of Experience
The Guide was very engaging, knowing his sites, his many colleagues and the various souks.
Guides, Drivers and Staff
Transport
Morning Guided Tour in Tangier
Morning Guided Tour in Tangier
Morocco

Redouane showed us during the 'driving tour' the highlights of Tangiers.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hakim ALIBOUCHE

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.