Kimkim Trip Reviews

4.8
Based on 15,891 ratings
Read 15,891 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Beautiful Croatia
Croatia | Apr 18 - Apr 23, 2025

M
MARY L.
Chicago, IL | Reviewed on Apr 24, 2025
Bruno was always responsive. He altered the plan with my feedback and I’m not sure how the trip could have been better. We loved hiking in the national parks. Memorable was the dinner where we picked out our fish from the 8 that were available from that day’s catch. Delicious and local. Read more

Bruno was always responsive. He altered the plan with my feedback and I’m not sure how the trip could have been better. We loved hiking in the national parks. Memorable was the dinner where we picked out our fish from the 8 that were available from that day’s catch. Delicious and local.

Activity Review
Leaving Istria, visit Hum and arrival to Plitvice lakes
Leaving Istria, visit Hum and arrival to Plitvice lakes
Croatia

Fantastic. That is all.

Quality of Experience
I’m
Guides, Drivers and Staff
Transport
Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Apr 24, 2025

Hi Mary,

I'm glad to hear that you had a great time in Croatia.

Thank you very much for your feedback! I am happy to hear that I was able to fulfill your wishes and that you had a great time in Croatia.
It was a pleasure to arrange the trip for you.
Hope you took some lifelong memories from Croatia

Hope to stay in touch!

Many regards.

Bruno

Two bad sections - The geisha tea dinner - ...
Japan | Apr 12 - Apr 23, 2025

R
Robert C.
Atlanta, GA | Reviewed on Apr 24, 2025
Two bad sections -
The geisha tea dinner - tourist trap - bad food
Very disappointed
Also lunch sumo - expected lunch with live wrestling was on tv. Guides were great. Very flexible Read more

Two bad sections -
The geisha tea dinner - tourist trap - bad food
Very disappointed

Also lunch sumo - expected lunch with live wrestling was on tv.

Guides were great. Very flexible

Hotel Reviews
Comfort Hotel Nara
Nara

Very low budget room - breakfast marginal Would not recommend

Authenticity & Character
Location
Walking distance to tra
Staff
Cleanliness & Comfort
Hotel Keihan Nagoya
Authenticity & Character
Location
In downtown area
Staff
Cleanliness & Comfort
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Apr 24, 2025
Hi Robert,
Greetings!
Thank you so much for taking the time to share your feedback about your recent trip. We're truly delighted to hear that you are happy with the guides' service and that you had a pleasant journey overall. Ensuring our guests' satisfaction and comfort throughout their travels is our utmost priority, and we're glad to know that in many aspects, we were able to meet your expectations.
However, we sincerely apologize for the disappointing experiences you had with both the...
Read more

Hi Robert,
Greetings!
Thank you so much for taking the time to share your feedback about your recent trip. We're truly delighted to hear that you are happy with the guides' service and that you had a pleasant journey overall. Ensuring our guests' satisfaction and comfort throughout their travels is our utmost priority, and we're glad to know that in many aspects, we were able to meet your expectations.
However, we sincerely apologize for the disappointing experiences you had with both the Geisha Dinner and the Sumo Lunch. These experiences clearly did not live up to the high standards we aim to provide, and we deeply regret any dissatisfaction or disappointment they may have caused you.
By working more closely with our partners and implementing stricter quality control measures, we are confident that we can prevent similar issues from arising in the future. We understand that these experiences are an important part of the overall travel experience, and we are committed to ensuring that every aspect meets or exceeds our guests' expectations.
Despite these setbacks, we're glad to know that there were still aspects of your trip that you enjoyed. We will continue to build on these positive elements and strive to create even more memorable travel experiences for you and all our guests.
Once again, thank you for your understanding and for bringing these issues to our attention. We truly value your trust in us, and we hope that you will give us another opportunity to serve you better in the future. We're committed to making amends and ensuring that your next journey with us is nothing short of exceptional.
Best regards,
Ben

We had the most amazing trip in Morocco!
Morocco | Apr 14 - Apr 19, 2025

Vedrana
Vedrana M.
Erie, PA | Reviewed on Apr 23, 2025
We had the most amazing trip in Morocco!Hamid our local Marrakech guide was absolutely wonderful! You can tell he has a tremendous passion and enthusiasm for his city! He was very informative and made sure we saw Marrakech at its finest! Said our travel guide and driver was incredible! Said was so accommodating and extremely knowledgeable! He really made our trip extra special! From the beautiful city of Marrakech through the Majestic Atlas Mountains and the stunning Sahara Desert! Every part... Read more

We had the most amazing trip in Morocco!Hamid our local Marrakech guide was absolutely wonderful! You can tell he has a tremendous passion and enthusiasm for his city! He was very informative and made sure we saw Marrakech at its finest! Said our travel guide and driver was incredible! Said was so accommodating and extremely knowledgeable! He really made our trip extra special! From the beautiful city of Marrakech through the Majestic Atlas Mountains and the stunning Sahara Desert! Every part of our trip was perfect! We just wish we had more time to spend in Morocco, it was that magnificent! Thank you Hassan and the Kim Kim Team for planning the perfect trip to Morocco!

Hotel Reviews
Riad Nasreen
Marrakech

The Riad Nasreen was very nice and accommodating! Great to start our trip with a traditional Moroccan Riad!

Authenticity & Character
Location
The walk is a bit long and cumbersome with lots of luggage but overall very nice.
Staff
Staff was very Kind , courteous
Cleanliness & Comfort
Very nice
Dar Rihana Dades
Douar Aït Ouffi

The hotel was beautiful, spacious, and a lovely oasis in the desert! The food and staff were amazing and the accommodations for a family of 4 were absolutely perfect!

Authenticity & Character
The rooms are spacious and the hotel is absolutely Wonderful!
Location
Staff
Cleanliness & Comfort
Perfect stay all around! Very clean and room was the size of a small apartment! We loved this hotel!
Tiziri Luxury Camp
Merzouga

From the Camel ride to our luxury camp to the incredible people, food, and sights! The Sahara Desert is an absolutely Magical place! Wish we would have stayed here longer! It is a must visit if you come to Morocco! Watching the sun set over the sand dunes, seeing a million twinkling Stars at night, and watching the sun rise the next morning is an experience my family and I will never forget!

Authenticity & Character
Perfect!!
Location
Perfect!
Staff
Perfect! Extremely kind and welcoming!
Cleanliness & Comfort
Perfect!
Savoy Le Grand Hotel
Marrakech

Finished our trip back in Marrakech and what a beautiful place to cap off our adventure! Beautiful Hotel with large rooms, a wonderful pool, and one of the best breakfasts I have ever had! Great restaurants and shopping!

Authenticity & Character
Very Modern and very clean! Beautiful Hotel
Location
Great location for shopping or a nice night out on the town!
Staff
Extremely helpful and friendly
Cleanliness & Comfort
Rooms were very spacious and beds were very comfortable!!
Oz Palace
Ouarzazate

Oz Palace is a beautiful gem! Beautiful hotel with a lovely pool area and do very quiet and peaceful! I could have stayed there for a week! The staff was wonderful and the rooms were very spacious!

Authenticity & Character
Morocco at its finest! Felt like Moroccan Royalty! It was perfect
Location
Beautiful Hotel
Staff
Incredible and so kind. Love the mint tea and treats as soon as we checked in!
Cleanliness & Comfort
Beautiful Hotel!
Activity Review
Half day Walking tour of Marrakech
Half day Walking tour of Marrakech
Marrakesh

Hamid our local Marrakech guide was a wonderful! Extremely knowledgeable, passionate and thoughtful throughout our tour! He took us all over Old town Marrakech and gave us great insight all along the way! Wonderful Tour!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Apr 24, 2025

Hi Vedrana,
Thank you so much for your glowing review! We're thrilled to hear that Hamid and Said provided exceptional service and shared their passion for Morocco with you. We're delighted that every part of your trip met your expectations, from Marrakech's vibrant streets to the breathtaking Atlas Mountains and Sahara Desert. We completely understand wanting more time in Morocco - it's a country that captivates many hearts! Thank you for trusting Under Moroccan Sun LLC & Kimkim with your Moroccan adventure, and we hope to welcome you back soon!
Hassan,
Best

The guides were very professional & knowledge...
Australia | Feb 1 - Mar 5, 2025

William
William F.
East Amherst, NY | Reviewed on Apr 23, 2025
The guides were very professional & knowledgeable Marc(Auckland) Dan(Rain forest-Port Douglas) our guide on the volcano run & the guide who took us to see the penguins were excellent Read more

The guides were very professional & knowledgeable Marc(Auckland) Dan(Rain forest-Port Douglas) our guide on the volcano run & the guide who took us to see the penguins were excellent

Hotel Reviews
The Henry Jones Art Hotel
Hobart

Great location Unique property taking a jelly factory & turning into a hotel

Authenticity & Character
Location
Right on the harbour Close to tours & restaurants
Staff
Helpful in finding attractions
Cleanliness & Comfort
We had a laundry room feet from our room Very useful as we were on the road for Waugh weeks
Mandalay Luxury Beachfront Apartments
Port Douglas

Very close to the beach Walking distance to the town center We had plenty of space

Authenticity & Character
Location
Staff
Limited interaction besides tge breakfast staff
Cleanliness & Comfort
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on May 02, 2025

Dear Bill and Anna,
Great to hear from you :-)
Thank you so much for your lovely feedback! I'm so pleased to hear you had such a great experience with the guides you mentioned—Marc in Auckland, Dan in the rainforest, and those on your volcano and penguin adventures. We’re lucky to have such passionate and knowledgeable people on our team, and we’ll be sure to pass on your kind words to them.
It was a pleasure having you on the journey, and we hope your memories of New Zealand and Australia stay bright for years to come.
Warmest wishes,
Vicky

Phenomenal Experience
Egypt | Apr 12 - Apr 19, 2025

Catherine
Catherine T.
Dyker Heights, NY | Reviewed on Apr 23, 2025
Where do I begin on how to describe what an amazing trip that was planned by Habiba. All of my desires and expectations were beyond met. I have done extensive research on tour agencies that provide tours in Egypt as well asked ones who has toured Egypt, their references. It was fate to pick KimKim, and work with Habiba. I wanted a seasoned Egyptologist and I received 2 passionate and well educated tour guides, Mary in Cairo and Adele who cruised with us up the Nile. Our party of five could... Read more

Where do I begin on how to describe what an amazing trip that was planned by Habiba. All of my desires and expectations were beyond met. I have done extensive research on tour agencies that provide tours in Egypt as well asked ones who has toured Egypt, their references. It was fate to pick KimKim, and work with Habiba. I wanted a seasoned Egyptologist and I received 2 passionate and well educated tour guides, Mary in Cairo and Adele who cruised with us up the Nile. Our party of five could not stop thanking me for putting the trip together because I am usually the one that does. I had to tell them I picked the right tour agency and they did the rest. The accommodations where not 4 stars, they were 5 stars. From the hotels in Cairo, to the cruise ship where exceptional. They were clean, great service and delicious food.
There was a change to our itinerary close to the last minute when we added Abu Simbel. We had a late flight returning to Cairo from Aswan and my son had and early flight out, Habiba changed reservations to at a hotel close to the airport and was able to get late check out for the ones who did not have an early flight.
Put your trust in KimKim and Habiba because all of the fusing and wringing my hands, wondering how turnout would be was a waste of time.

Hotel Reviews
MS Nile Premium
Luxor

Was concerned about what the cruise ship because there are so many to choose from.. Such a beautiful ship and staff, my relatives that were with me was never on a cruise, so this was their introduction. They were concerned about sea sickness, the food choices, etc. We were all pleased with the MS Nile Premium. It is a small ship with I believe 56 rooms so not the size of Carnival or Norwegian cruise lines. The service was impeccable and the food absolutely delicious. The buffet had good choice options and each night there was different selection for their carving table. Veal and duck was my favorite, they must have knew. We relaxed on the top deck while cruising the Nile and enjoyed tea time. The guest were international, we met guest from Spain, Australia, Italy and every group had their personal tour guide that cruised on the ship as well.

Authenticity & Character
The size, cleanliness and staff.
Location
Staff
Very concerned about our comfort and needs
Cleanliness & Comfort
Bed very comfortable and loved the towel animal creations each day.
Hyatt Regency Cairo west
cairo

Clean, spacious rooms and delicious food. Excellent service from staff and a pool table open to all guest. We played pool with guest from England and had such a good time, within our down time from our tours. The hotel has a relaxed atmosphere with beautiful surroundings.

Authenticity & Character
The staff are aimed to please the guest.
Location
Away from Giza Plateau but close enough to not travel long.
Staff
Good conversations with staff
Cleanliness & Comfort
The king size bed was comfortable and the room was very clean.
Activity Reviews
Sunset At Cairo Tower
Sunset At Cairo Tower
Egypt

The Cairo Tower is good for the few of Cairo , the food was good too but the restaurant needs updating. I would compare it to a local American restaurant like Olive Tree.

Pyramids and Cairo Sightseeing
Pyramids and Cairo Sightseeing
Cairo
Quality of Experience
Camel ride, going on the stairs of the great pyramid, a dream come true
Guides, Drivers and Staff
Hats off to the driver because driving in Cairo is not for the weak. Mary our tour guide so much information and easy to understand ancient Egypt.
Transport
Safe driving.
Local specialist: Habiba Mohamed
Habiba
Habiba Mohamed
Local specialist in Egypt | Replied on Apr 26, 2025

Hello Catherine,
I hope you and your beautiful family are doing great. I am really delighted that you enjoyed your trip with us and we will be waiting for your next trip to make it more special and unique.
Best Regards,
Habiba

Dalmatian Islands and coast in Croatia
Croatia | Apr 10 - Apr 22, 2025

Maria
Maria M.
Flagami, FL | Reviewed on Apr 23, 2025
This has been a memorable trip in Croatia Dalmatian Islands. I contracted KimKim because of all the agencies I called, Nikola was responsive, profesional, listened to what I wished & he made it all happen with amazing guides and drivers. Split/Hvar/Brac/Vis/Korcula/Dubrovnik
All have their charm, and it’s people. Picturesque coastline, forest, vineyards, history, architecture, beaches, cuisine. There is so much that I will have to return for more.
Read more

This has been a memorable trip in Croatia Dalmatian Islands. I contracted KimKim because of all the agencies I called, Nikola was responsive, profesional, listened to what I wished & he made it all happen with amazing guides and drivers. Split/Hvar/Brac/Vis/Korcula/Dubrovnik
All have their charm, and it’s people. Picturesque coastline, forest, vineyards, history, architecture, beaches, cuisine. There is so much that I will have to return for more.

Hotel Reviews
Heritage Hotel Santa Lucia
Split

Location was excellent. Elegant, Clean, super comfortable bedding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apartments & Rooms As
Vis

This is a simple studio with everything you need. Comfortable and a great location. The Host Monika was charming

Authenticity & Character
Simple as is beautiful Vis
Location
Walking everywhere Monika’s hospitality
Staff
Cleanliness & Comfort
Yes, quaint, clean, comfortable
Hotel Osam - Adults Only
Supetar

Everything was great as the restaurant. Comfortable bedding. Classy Hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Korcula
Korčula

Exellent location beautiful Hotel

Authenticity & Character
Many famous people have stayed here.
Location
Staff
Cleanliness & Comfort
Heritage Villa Nobile
Dubrovnik

Exellent Boutique Hotel only 8 or 9 rooms. Large rooms, comfortable bedding. Ivana was very hospitable

Authenticity & Character
Boutique Hotel
Location
Walking distance to everything in Dubrovnik
Staff
Ivana was very Hospitable
Cleanliness & Comfort
Activity Reviews
Private Half-Day Island of Vis Tour
Private Half-Day Island of Vis Tour
Vis Island

Vis Island is a quaint fishing village. It has much History from WWII and after this war. Tito’s dictatorship built military facility. The position of Vis island was a strategic place for defense. Ammunition stored, partisans stayed. Now there are lots of vineyards and fishing. Great dinner restaurant Pojoda. With our guide visited Vis town, Vislander Winery in Milna was beautiful with Great Wines. Jastogera restaurant was fun Lobster/seafood place in Komiza another beautiful town in Vis Island. Here you have the Blue Caves. Weather was bad so could not go (April)…

Quality of Experience
Lots of History
Guides, Drivers and Staff
Guide/Driver very genuine & knowledgeable of all the island. Great Day in Vis island
Transport
The Blue Jeep was the perfect vehicle to see all the island
Hvar Day Trip from Split
Hvar Day Trip from Split
Croatia

Hvar was a full Great Day. Visited Stari Grad, Veliko Grablje, Jelsa, Picturesque scenery throughout the island. Went to a small winery & Olive oil for tasting great time. Grgo took us for lunch to a family restaurant in Svirces for “Peca” typical Croatian meal. Lavender fields though not in season yet. Lovely day in Hvar

Quality of Experience
Grgo is knowledgeable & has pride for his island
Food
Had the best “Peca” meal for lunch in Svirces
Guides, Drivers and Staff
Transport
Private Walking Tour of Split
Private Walking Tour of Split
Croatia

Ivana is a great story teller. Go back in time during the era. Is knowledgeable & hospitable

Quality of Experience
Guides, Drivers and Staff
Transport
Day of Exploring Brač Island
Day of Exploring Brač Island
Croatia

Brac Hotel Osam was very elegant as is the town. Beautiful homes in the area. Visited Pucisca visited & learned about stone masonry. While there a stone roof was being repaired. Interesting never seen a stone roof…went to Vidora Gora (Very Windy) visibility was not good, but on a good day it must be breathtaking from up here to see Bol & Zlatni Rat Beach. The olive oil museum experience was fun! The lunch there was tasty.

Quality of Experience
Never knew you could make liqueur from olive oil. Interesting…
Guides, Drivers and Staff
Transport
Guided Walking Tour of Korčula
Guided Walking Tour of Korčula
Korčula

I almost backed away from Korcula. The wind & rain was pretty bad. Many ferries cancelled. Nikola made some changes & we made it & so happy We did. It is a favorite… despite the rain & wind our Guide for the city, Lea, was fabulous. Spirited, energetic. History on the walled city. It was Easter weekend, so they had processions the city was alive. Good meal at Biancura restaurant

Quality of Experience
Lea was a fun guide as well as knowledgeable on the wall city
Guides, Drivers and Staff
Transport
Korčula Bike - Food & Wine Tour
Korčula Bike - Food & Wine Tour
Korčula

This particular tour was done by car. Too windy for a bicycle ride. It was a great day with our guide in Korcula. Went to a Honey Bee producer Liberan & tasting. Learned much of the Bee word and delicious Honey. Visited a small family vineyard. Tasovac Winery their white wine was wonderful. They had a red one that was very good as well. Nice lunch with the family. Drove through picturesque coastline & beaches. Great day in Korcula

Quality of Experience
Young couple doing what they love. Doing hard work to make a reality of their dream.
Guides, Drivers and Staff
Guides are all very knowledgeable
Transport
I am happy we went by car. It would be to much for us in the wind by bicycle.
Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik

The walking tour was informative. Ivan’s is an archeologist so was very knowledgeable & a great story teller of century’s back. Never thought so many people would be there in April, but it was Easter weekend. We went up on the Cable car great views had Lunch at Panorama Restaurant overlooking Dubrovnik. Fantastic day in Dubrovnik.

Quality of Experience
Guides, Drivers and Staff
Ivana was a fabulous, funny storyteller
Transport
Ston Oysters Experience & Wine Tasting
Ston Oysters Experience & Wine Tasting
Croatia

Ston was an experience. First walked around the walled in town. Saw what the Croatians call their “ Great Walk of Croatia” large fort like structure. Later was taken by boat, to a floating barge where they had the oysters & mussels strung from the barge into the sea. Had a Lunch there. Very unique experience. We also visited a very elegant winery Milo. Their red wine was delicious.,Beautiful Day

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nikola Vojvodić

We had such an amazing experience in Sri Lank...
Sri Lanka | Apr 10 - Apr 19, 2025

T
Tony F.
Concord, MO | Reviewed on Apr 23, 2025
We had such an amazing experience in Sri Lanka. It is a beautiful country with thriving cities, unspoiled nature and a rich history. Dhanushka planned such an excellent, activity filled trip for us with excellent hotels and awe inspiring sites. Our guide Ajith was world class. He shared so much knowledge and history about his country, was flexible and accommodating with our schedule and made visit Sri Lanka the trip our a life time! We spent 9 days exploring various cities and areas.... Read more

We had such an amazing experience in Sri Lanka. It is a beautiful country with thriving cities, unspoiled nature and a rich history. Dhanushka planned such an excellent, activity filled trip for us with excellent hotels and awe inspiring sites. Our guide Ajith was world class. He shared so much knowledge and history about his country, was flexible and accommodating with our schedule and made visit Sri Lanka the trip our a life time! We spent 9 days exploring various cities and areas. Highlights were the train to Ella, the Diyaluma falls, stilt fishermen and amazing food! We highly recommend visiting Sri Lanka with Kimkim Travel

Activity Reviews
Explore the Dambulla Cave Temple Complex
Explore the Dambulla Cave Temple Complex
Sri Lanka

The cave complex is unbelievable. The preserved art and paintings take your breath away.

Quality of Experience
Guides, Drivers and Staff
Transport
Rural Village Trail in Habarana (Cycling, Boat Trip & Lunch)
Rural Village Trail in Habarana (Cycling, Boat Trip & Lunch)
Sri Lanka

The family we visited so open and accommodating. They taught us to make roti and sambal. And taking all the modes of transportation made it an even better experience.

Arrive in Negombo
Arrive in Negombo
Negombo

The experience at the 'Explore Negombo “Lellama” Fish Market' was actually really cool. I found that doing this activity combined with seeing the stilt fishermen made for an interesting experience.

Hike to Diyaluma Waterfall
Hike to Diyaluma Waterfall
Sri Lanka

The hike to Diyaluma Waterfall was absolutely amazing and a must-do. The scenery was breathtaking, and it was worth every moment spent getting there.

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Apr 23, 2025

Hello Tony,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Japan during peak cherry blossom season
Japan | Apr 5 - Apr 14, 2025

Matt
Matt P.
Atlanta, GA | Reviewed on Apr 23, 2025
We had a great time in Japan during peak cherry blossom season. Really enjoyed our tours in Kyoto and Osaka. Hotels were all well located. Read more

We had a great time in Japan during peak cherry blossom season. Really enjoyed our tours in Kyoto and Osaka. Hotels were all well located.

Hotel Reviews
RIHGA Royal Hotel Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bed was uncomfortable
Osaka Excel Hotel Tokyu
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Ginza gochome
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bamboo Grove and Monkey Park Tour with a Boat Ride
Bamboo Grove and Monkey Park Tour with a Boat Ride
Kyoto
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Tokyo

Not sure if it is worth the 2 hour drive from Tokyo since you may not be able to see the mountain due to cloud cover.

Quality of Experience
Guides, Drivers and Staff
Guide was great but driver almost fell asleep and it was a scary moment.
Transport
Driver almost fell asleep on the way back.
Kyoto Highlights: Kinkaku-ji Temple, Nijo Castle and Fushimi-Inari Taisha
Kyoto Highlights: Kinkaku-ji Temple, Nijo Castle and Fushimi-Inari Taisha
Kyoto

The guide was great, saw so much in one day.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 29, 2025

Thank you so much for your review of the trip. We truly appreciate your recognition and trust in our work. We hope to see you on your next journey!

Tony’s Germany trip
Germany | Apr 1 - Apr 18, 2025

Tony
Tony S.
Flagami, FL | Reviewed on Apr 23, 2025
Trip was planned very well. Every detail was looked after by Valentine. Even when there was a mi or issue with a transfer, it was resolved right away.. would definitely recommend Valentine and Kim Kim and would use them again Read more

Trip was planned very well. Every detail was looked after by Valentine. Even when there was a mi or issue with a transfer, it was resolved right away.. would definitely recommend Valentine and Kim Kim and would use them again

Hotel Reviews
Hotel Ai Cavalieri di Venezia
Venezia

Staff are excellent and hotel is close to everything in Venice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Very nice hotel in great location Staff are very pleasant and helpful Breakfast staff are exceptionally helpful and friendly

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Munich Beer Tour and Bites
Munich Beer Tour and Bites
Munich

Our guide was excellent and very informative Showed us lots of fun places

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Apr 24, 2025

Hello Tony,
Thank you so much for your review, it's good to read your feedback and know that you spent a great time with your family :)
All your comments are important to improve our services.
See you soon maybe in Switzerland or France this time?
Enjoy the Spring Season,
Valentine

A great tour of Morocco
Morocco | Apr 9 - Apr 17, 2025

Andrew
Andrew F.
Denver, CO | Reviewed on Apr 23, 2025
We were very happy with all aspects of our Morocco trip facilitated by Morocco Immersion. Maryem, our local specialist, was always responsive and informative, and our pre-trip Zoom with the agency head, Sharon, was very helpful. We were also grateful for the advice sheet, especially tipping hints. A good driver/tour manager is crucial to a successful tour, and ours (Abdessamad or Samad) was superb. He was always cheerful, on time, and very knowledgeable; his driving excellent, and his... Read more

We were very happy with all aspects of our Morocco trip facilitated by Morocco Immersion. Maryem, our local specialist, was always responsive and informative, and our pre-trip Zoom with the agency head, Sharon, was very helpful. We were also grateful for the advice sheet, especially tipping hints. A good driver/tour manager is crucial to a successful tour, and ours (Abdessamad or Samad) was superb. He was always cheerful, on time, and very knowledgeable; his driving excellent, and his English sufficient, if not fluent. Our guides were uniformly on time and informative; the Fes guide (Sayyid), an American citizen returned home, was outstanding.
Now for more specifics on our tour plan. We liked staying in riads, and all were good. In Rabat, Riad Kalaa was atmospheric, though the shower sometimes only gave cold water. We really liked the Chellah Gardens (an alternative to the closed Royal Palace). The Al Makan in Fes had an excellent location and helpful staff (esp. Zakariyah). The high point of the medina tour there was the Al-Attarine madrasa.
We had a long but interesting drive down to the Sahara through the Middle Atlas mountains. It rained most of the way and we arrived to a torrential downpour in the desert, but we did get to see the sunset and we enjoyed “glamping” overnight. I took a nice walk in the dunes early the next morning. We then drove to Tinghir and the Dades Valley, which was beautiful as promised. We had a short tour of the city due to the earlier rain, and our (male) guide was also the rug seller at the women’s co-op (we saw no women there), which had been recommended to us by Morocco Immersion. There was a big choice of carpets; I got one we really like, and I assume it was cheaper there than in a big city, but I took their word and didn’t bargain anywhere else. We liked the Tiziri Kasbah riad there, and it had an exceptional view from the roof.
We then crossed over to and through the magnificent High Atlas mountains, reminiscent of our own Colorado Rockies. They were a literal high point of our trip. We spent our last days in Marrakech at the pleasant Riad Nesma, very centrally located and quiet but our room was small. We found the Bahia Palace and Madrasa Ben Yousef impressive, as were the medina and central square Jamma el-Fna, though the latter were a bit overwhelming. We also enjoyed the Majorelle Gardens, despite the crowd. We visited the lovely Ourika Valley our last day, and were happy to dodge the weekend crowds; we liked seeing the Anima Gardens on the way back, and I found a hammam refreshing the day before we flew home.
Again, kudos to kimkim and Morocco Immersion for a wonderful trip.

Hotel Reviews
Kasbah Tiziri
Kelaat Mgouna

Kasbah Tiziri, on the way from the Sahara to Marrakesh, was fantastic. The location and the view from the roof were amazing, and a lot of guests we met there had really positive things to say about it as well.

Riad Nesma Suites & SPA
Medina, Marrakech

The Riad Nesma Suites & SPA in Marrakesh was incredibly centrally located, right on the alleyway into Jamaa El Fna, which was fantastic. Despite being in a bustling area, it was amazingly quiet, at least in our room. However, the space was a bit cramped; there was just enough room for the bed and our belongings.

Local specialist: Maryem Kouna

Morocco vacation!
Morocco | Apr 11 - Apr 21, 2025

Jessica
Jessica N.
Newark, NJ | Reviewed on Apr 23, 2025

Our Morocco vacation was amazing and memorable! Our driver/guide Faissel was ⭐️⭐️⭐️⭐️⭐️ He made our vacation run smoothly and was thoughtful, easy to be with and made sure my husband, son and I had everything we needed! We would never have been able to have the vacation we did without Faissel!!
The whole Kimkim experience was excellent and I look forward to using them to plan another vacation.
The private tours, accommodations and recommendations were all on point. We really had a wonderful time!

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Apr 24, 2025

Hi Jessica,

Thank you for your lovely message. We’re happy to hear that your Morocco trip was so memorable and that Faissel went above and beyond to make everything smooth and enjoyable for you and your family. Your kind words truly mean a lot, and we’ll be sure to share them with Faissel.

It’s also great to know that you enjoyed the tours, accommodations, and the whole planning process. Knowing that we helped create such a special experience for you makes us proud. We can’t wait to welcome you back for your next adventure whenever you’re ready!

Warmest wishes,
Abdel

It was an amazing trip. My needs were taken c...
Portugal | Apr 7 - Apr 20, 2025

Richie
Richie D.
Canada | Reviewed on Apr 23, 2025
It was an amazing trip. My needs were taken care and beyond! Read more

It was an amazing trip. My needs were taken care and beyond!

Hotel Reviews
Casa Balthazar
Lisbon

The service was outstanding. The room I stayed in was exceptional. Loved the antique setting.

Authenticity & Character
Loved the setting and decor of the hotel.
Location
Close to good restaurants, museums and shopping.
Staff
Very helpul and attentive.
Cleanliness & Comfort
The room was kept tidy and clean.
Mercure Porto Centro Aliados
Porto
Authenticity & Character
Location
It's a bit hard to get into by car or planned pick up. I have to walk to the meeting point for any planned tours.
Staff
Cleanliness & Comfort
Petit Palace Posada del Peine
Madrid
Authenticity & Character
Location
It was hard to get to the hotel. My private transfer had to parked the car for a distance. It took at least 10 - 15 minutes to get to the hotel.
Staff
The staff were helpful and attentive.
Cleanliness & Comfort
Gran Hotel Havana
Barcelona

The location of hotel was great. Close to good restaurants and shopping. Easy access to and from the hotel.

Authenticity & Character
Clean and very accessible.
Location
Good access to all amenities.
Staff
Cleanliness & Comfort
Activity Reviews
Private Half-Day Sintra Trip
Private Half-Day Sintra Trip
Lisbon

It was a wonderful visit; the guide gave you a deep insight of the history of the place.

Quality of Experience
It was a wonderful visit and was able to appreciate the history of the place.
Guides, Drivers and Staff
The guide was very knowledgable and the service was outstanding. He was on time!
Transport
The vehicle was very clean, comfortable and of course the type of car he was driving. It made you feel safe.
Douro Valley Day Trip with Wine Tastings & River Cruise
Douro Valley Day Trip with Wine Tastings & River Cruise
Porto

The trip going to Douro Valley was exciting even though it was a rainy day. The guide who was taking us to Duoro described and explained histories of different places you come accross before reaching the valley. Getting on the river boat was an exciting experience. However, I was hoping there will be a river boat guide to show and described the different areas you see as the boat cruise the river. The wine tastings were outstanding. I learned about different grapes and wine produce on the 2 diferent vineyards.

Quality of Experience
I learned a lot about different types of wines.
Food
The food served was outstanding especially if you are a "pescetarian diet".
Guides, Drivers and Staff
The guide gave us a great insights of the trip. He was also easy to chat with and have a very good sense of humour.
Transport
It was a very comfortable trip and was on time.
Malasaña Flamenco Experience
Malasaña Flamenco Experience
Madrid

It was a good show. The singing and dancing were great. It would be good if there's a write up of what they were singing and dancing about. The food was good.

Quality of Experience
Guides, Drivers and Staff
I had to walk to the place.
Transport
I had to walk to the place.
Fado Show with Dinner & City Viewpoints
Fado Show with Dinner & City Viewpoints
Porto

It was okay to listen to the singing. I would have appreciate it more if there was a information about what "Fado" is. I would give the audience an overview of whave being sung especially if you are visiting and perhaps in English. Also, if you are in a group the seating should have to been prearranged. I had to sit alone by myself away from the group.

Quality of Experience
Food
Guides, Drivers and Staff
The driver showed us the city views and even had a tast of porto wine served in a chocolate cup. That was a surprise!
Transport
The ride was comfortable and feel safe.
Park Güell & La Sagrada Família Experience
Park Güell & La Sagrada Família Experience
Barcelona

An amazing and wonderful visit for both the Park Guell and La Sagrada Familia. Both places were picturesque and the histories told by the guide were very educational, exciting and memorable.

Quality of Experience
It was a very memorable and educational visits.
Guides, Drivers and Staff
I had to take a taxi to go to the place.
Transport
I had to take a taxi to go to the place.
Prado Museum & Cultural Walk with Lunch at Botín
Prado Museum & Cultural Walk with Lunch at Botín
Madrid

The museum was outstanding. Lots of information and very educational. It was a short visit and could have seen more artists. Lunch at Boitin was exceptional. The visit to this restaurant was something that you will remember. The history of the place was very educational. The guide was very knowledgable and the restaruant were very good and caring.

Quality of Experience
It was a wonderful and educational trip to both the museum and the restaurant.
Food
Gave you the options to choose what you can eat.
Guides, Drivers and Staff
The guide gave us a good insights of both places.
Private Electric Tuk-Tuk Adventure
Private Electric Tuk-Tuk Adventure
Madrid

It was an exciting adventure riding on a Electric Tuk-Tuk. The guide showed the different places to see and describe the history that respresent those places. She's also very good and make you feel safe with the vehicle.

Quality of Experience
The guide gave me an educational tour.
Guides, Drivers and Staff
The guide was polite and punctual.
Transport
It was comfortable and you feel safe.
Royal Palace Visit
Royal Palace Visit
Madrid

It was educational. You learned about the history of the different rooms, how it made and who inhabited it. The decor were exceptional.

Quality of Experience
Guides, Drivers and Staff
I had to walk to get to the place. The guide showed and gave a good descriptions and knowledge of the place.
Transport
I had to walk to get to the place.
Traditional Portuguese Food Walk
Traditional Portuguese Food Walk
Lisbon

This was a very good experience. The guide gave a good description of the area and the types of local food to enjoy. It was also very accomodating in what types of food each travelers, what they can eat.

Quality of Experience
Guides, Drivers and Staff
The guide walk you through all the different areas, the history of the place and the type of foods to taste.
Transport
Self-Guided Walk in Barcelona’s Gothic Quarter
Self-Guided Walk in Barcelona’s Gothic Quarter
Barcelona

Lots of places to see and shop.

Quality of Experience
It's very nice to get to see other places on your own. Even though I travelled solo, the places recommended to see by my travel consultant and the locations gave you the assurance of being safe.
Penedès Vineyards, Wines & Tapas Day Trip
Penedès Vineyards, Wines & Tapas Day Trip
Barcelona

These were an exciting and memorable visits. I have learned the different types of wines the vineyards grow and produce. You had a chance to get closer to the grape vines travelling in a 4wheel drive vehicle. The vineyards were picture perfect. The staff were very hospitable and gracious.

Quality of Experience
These are trips one should never be missed.
Guides, Drivers and Staff
The trip made you feel comfortable, safe and on time. My only comment you wished the driver gave you an insights of places you come accross before you get to the vineyards.
Transport
You feel safe and comfortable.
Local Market Visit & Cooking Class
Local Market Visit & Cooking Class
Barcelona

The market visit was very exciting. Shopping for your ingredients to cook was great. The chef gave you an insights of the history of the market. The chef was very "funny" and guided you an how to create a good tasting food. I left the class knowing I will be able somehow to replicate the recipes. Of course, I had to acquire the recipe book.

Quality of Experience
It was an amazing experience.
Food
The food was fantastic.
Guides, Drivers and Staff
The chef was very kind and have a good sense of humour.
Transport
I had to take a taxi to get to the place.
Ancient Bath Experience
Ancient Bath Experience
Spain

This is an experience should never be missed after all the activities from shopping, eating and sightseeing. This is a great way to end your memorable and exciting holiday.

Quality of Experience
It was a very relaxing moments.
Guides, Drivers and Staff
The staff made you welcome.
Transport
I had to take a taxi to go this place.
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Apr 29, 2025

Richie, I really appreciate you taking the time to share your experience with us for your Spain and Portugal trip, along with your photos. I really enjoyed meeting you and working with you throughout the planning process 😊 it was so special we could connect in-person, too! I hope you made incredible memories that you'll be able to cherish forever, and are already looking forward to your next kimkim trip!
Coraima

This was a very well planned and executed tri...
Spain | Apr 12 - Apr 19, 2025

Ritu
Ritu T.
Newark, NJ | Reviewed on Apr 23, 2025
This was a very well planned and executed trip by Helena/Kimkim! Thank you!,
Both hotels (particularly Mercer in Barcelona) were excellent.
Guides particularly Farhan and Danny were SUPERB!
Danny( Barcelona walking tour guide)in particular was among the best we have ever had.Very Knowledgable, interesting, friendly and patient.
All pick ups and drop offs were seamless. Thank you for a WONDERFUL trip!
Read more

This was a very well planned and executed trip by Helena/Kimkim! Thank you!,
Both hotels (particularly Mercer in Barcelona) were excellent.
Guides particularly Farhan and Danny were SUPERB!
Danny( Barcelona walking tour guide)in particular was among the best we have ever had.Very Knowledgable, interesting, friendly and patient.
All pick ups and drop offs were seamless. Thank you for a WONDERFUL trip!

Hotel Reviews
Mercer Hotel Barcelona
Barcelona

Great location, superb ambience, fantastic breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palacio de Villapanés
Sevilla

The Hotel Palacio de Villapanés in Seville was good, but not great. The valet and general service were nice, though.

Activity Reviews
Flamenco Experience
Flamenco Experience
Spain

Shabby venue, performance was unexciting and did not feel authentic. No introduction or explanation of performance given..

Quality of Experience
Private Visit of Barcelona & La Sagrada Familia
Private Visit of Barcelona & La Sagrada Familia
Barcelona

Amazing experience with guide Danny! He was so well informed, witty and made the history very interesting.he kept the tour engaging from start to finish. He made La Sagrada Familia come alive. Highly recommend!,

Quality of Experience
Guides, Drivers and Staff
Private Guided Visit of Seville
Private Guided Visit of Seville
Seville

Had a wonderful experience with our guide,Ferran. Had great insights and answered all our questions and kept tour engaging.

Quality of Experience
Guides, Drivers and Staff
Sunset Live Spanish Guitar & Sailing Experience Barcelona
Sunset Live Spanish Guitar & Sailing Experience Barcelona
Barcelona

The Sunset Live Spanish Guitar & Sailing Experience in Barcelona was a great experience. The service was very friendly and caring, with blankets provided for comfort. While the food wasn't exceptional and could possibly be skipped, the overall experience was lovely and highly enjoyable.

Day Trip to Montserrat & Penedès Region Wine Tasting
Day Trip to Montserrat & Penedès Region Wine Tasting
Barcelona

The Day Trip to Montserrat was a wonderful excursion to a beautiful place. Montserrat itself is stunning and well worth a visit. I would highly recommend this destination to others.

Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Apr 23, 2025
Hi Ritu, Thank you so much for your thoughtful review! I am delighted to hear that you enjoyed your trip and that the hotels and guides exceeded your expectations. I will be sure to share your kind words with Dani and Ferrán—they will be happy to know they made such a lasting impression. I also appreciate your feedback about the flamenco experience. I will follow up with our local partners to ensure this activity better aligns with expectation in the future. It is wonderful to hear that... Read more

Hi Ritu,

Thank you so much for your thoughtful review! I am delighted to hear that you enjoyed your trip and that the hotels and guides exceeded your expectations. I will be sure to share your kind words with Dani and Ferrán—they will be happy to know they made such a lasting impression.

I also appreciate your feedback about the flamenco experience. I will follow up with our local partners to ensure this activity better aligns with expectation in the future.

It is wonderful to hear that the seamless organization, from pickups to the itinerary, contributed to a memorable experience. Thank you for allowing me to be a part of your journey!

I look forward to helping you plan your next adventure when the time comes. More of Spain, or Portugal, Italy, and Morocco, there are plenty of adventures ahead!😉

Warmest regards,
Helena - Espíritu Travel

We were especially pleased with our guide, Ga...
Japan | Apr 12 - Apr 21, 2025

D
Dianne T.
East Naples, FL | Reviewed on Apr 23, 2025

We were especially pleased with our guide, Gary. He was especially great working with our 17 year old grandkids. We were a little disappointed with the hotels in Kyoto and Osaka. We were also disappointed that we did not have the last part on the itinerary with the culinary adventure. Also we did not have the yen allowance mentioned.
Overall we all agreed that it was a thorough view of Japan, just as we requested.

Local specialist: Kate Long

1. The standard of tour guides were very hig...
Japan | Apr 11 - Apr 20, 2025

C
Caz J.
Thailand | Reviewed on Apr 23, 2025
1. The standard of tour guides were very high, we were very pleased with all 3. They were very informative, flexible and made the most of the time given.
2. In Tokyo we visited the fish market (not in our plans, but suggested by our guide) it was amazing. We went early morning and saw the hustle & bustle of the market, while stopping at several to sample items for our breakfast. Maybe a good suggestion, if you didn’t already know about it.
3. As you know we had issues with the 1st pick up...
Read more

1. The standard of tour guides were very high, we were very pleased with all 3. They were very informative, flexible and made the most of the time given.
2. In Tokyo we visited the fish market (not in our plans, but suggested by our guide) it was amazing. We went early morning and saw the hustle & bustle of the market, while stopping at several to sample items for our breakfast. Maybe a good suggestion, if you didn’t already know about it.
3. As you know we had issues with the 1st pick up driver, but we also had similar issues with another driver who did pick up on our second to last day, when he picked us up from Tokyo station to take to the hotel. Again we were wondering around the station looking for him, while he sat in the car texting directions. Not ideal with 2 kids and 5 suitcases. Also my younger daughter had to sit on my knee in the car because the rear seat belt was faulty. His suggestion was that he would drive slow!! Stewart also questioned his driving skills. But noted all the other drivers were reliable and safe.
4. We liked all the hotels we stayed in, maybe the first one in Tokyo and the Kyoto one could have been a little closer to the centre, to save on taxis.

Thank you for your help and we look forward to book our next trip with you.

Hotel Reviews
Mitsui Garden Hotel Roppongi Tokyo Premier
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Blossom Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Keio Plaza Hotel Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
 Gion District and Nishiki Market
Gion District and Nishiki Market
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo City Tour with Tokyo Tower
Tokyo City Tour with Tokyo Tower
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Kids-Friendly Samurai Ninja Museum and Kimono Tea Ceremony
Half Day Kids-Friendly Samurai Ninja Museum and Kimono Tea Ceremony
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Arashiyama Bamboo Grove and Monkey Park Tour
Arashiyama Bamboo Grove and Monkey Park Tour
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on May 02, 2025
Hi Caz,
Thank you for sharing your detailed feedback about your recent trip. We truly appreciate your insights, as they help us improve our services for future travelers.
We’re delighted to hear that you were pleased with all three guides! It’s wonderful that they were informative, flexible, and made the most of your time. We’ll be sure to recognize their excellent service.
We sincerely apologize for the inconvenience caused by the two drivers you mentioned. It’s unacceptable that you...
Read more

Hi Caz,
Thank you for sharing your detailed feedback about your recent trip. We truly appreciate your insights, as they help us improve our services for future travelers.
We’re delighted to hear that you were pleased with all three guides! It’s wonderful that they were informative, flexible, and made the most of your time. We’ll be sure to recognize their excellent service.
We sincerely apologize for the inconvenience caused by the two drivers you mentioned. It’s unacceptable that you had to navigate crowded areas with luggage and children due to poor coordination, and we’re especially concerned about the faulty seatbelt. Safety and professionalism are non-negotiable for us, so we’ll address this immediately with our transport team. On a positive note, we’re relieved to hear the other drivers were reliable and safe.
Your note about the Tokyo and Kyoto hotels’ proximity to city centers is well taken. We’ll prioritize more central options for your next trip to minimize taxi reliance.
Thank you again for your trust and constructive feedback. We’d be honored to assist with your next adventure—please don’t hesitate to reach out when you’re ready to plan!
Warm Regards
Shona

Couldn't recommend them more!
Thailand | Apr 5 - Apr 16, 2025

T
Taylor T.
Newark, NJ | Reviewed on Apr 23, 2025
The trip was absolutely AMAZING! Lacey, the Kim Kim team, and all our tour guides in each location were extremely knowledgeable and helpful. Lacey was on top of things from day one of planning the trip; she always responded quickly and clarified all our questions. Ron, our guide in Bangkok, was the best. He made the most of our time together each day, adding in extra stops to eat freshly picked lychee from local vendors, getting us on the train to take to the Maeklong train market, and... Read more

The trip was absolutely AMAZING! Lacey, the Kim Kim team, and all our tour guides in each location were extremely knowledgeable and helpful. Lacey was on top of things from day one of planning the trip; she always responded quickly and clarified all our questions. Ron, our guide in Bangkok, was the best. He made the most of our time together each day, adding in extra stops to eat freshly picked lychee from local vendors, getting us on the train to take to the Maeklong train market, and showing us the best food spots.

Everything went as planned, other than a last-minute cancellation of our yacht trip to Phi Phi Island, due to unexpected boat issues. Lacey was great at presenting alt activities, and when we ultimately decided to hang out at our resort, she quickly processed the refund for that activity.

The only thing I wish we'd discussed a bit more during planning was the proximity of our hotels to certain areas/activities (mainly in Phuket). Our hotel was great (we loved our private pool villa), but it may have been nice to be closer to Old Town Phuket (it was an hour away) to experience more of the island.

Overall, I would highly recommend using Kim Kim for planning you Thai adventure!

Activity Reviews
Railway Market & Floating Market
Railway Market & Floating Market
Bangkok

The railway market was awesome! Our guide Ron, also timed the start of our day so that we could pick up the train and actually take it into the market. So we got to experience walking the market and taking the train through it. The floating market was ok, but after the first stall or two, it felt repetitive. It had a lot of good food options.

Quality of Experience
Food
The green curry, Tom Yum, fried bananas.
Guides, Drivers and Staff
Ron was a great guide, very personable and took tons of pics for us!
Transport
They always had cold water and air conditioning blasting for us.
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok

This was one of our favorite activities of the whole trip. We roamed the flower market with Chang and Leos in hand, trying things Ron (our guide) said he would seek out. He also took us China Town which was fun.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Apr 23, 2025

Dear Taylor,
Thank you so much for the lovely review! It was such a joy helping you plan your Thailand trip, and I’m happy to hear you had an amazing time. Ron will be thrilled to hear your kind words—he really is the best! I appreciate your feedback about the Phuket hotel location — super helpful for future planning.

Can’t wait to help you plan your next adventure :)
From Lacey and Exotic Voyages team!

Amazing Thailand trip for families
Thailand | Mar 15 - Mar 22, 2025

A
Agustin D.
Jollyville, TX | Reviewed on Apr 22, 2025
This trip was amazing. Our family had such a great time, we loved the people, the food, the culture. Both Paul (Bangkok) and Jackie (Chiang Mai) were incredible hosts/guides. They took us to places were we could learn about the local culture, food, and history. All the restaurants we went to with them were out of this world, and we could not get enough of the Mango sticky rice!!!
The elephant experience is hard to describe. Is beyond amazing, such beautiful beings. Our 8 year old says is the...
Read more

This trip was amazing. Our family had such a great time, we loved the people, the food, the culture. Both Paul (Bangkok) and Jackie (Chiang Mai) were incredible hosts/guides. They took us to places were we could learn about the local culture, food, and history. All the restaurants we went to with them were out of this world, and we could not get enough of the Mango sticky rice!!!
The elephant experience is hard to describe. Is beyond amazing, such beautiful beings. Our 8 year old says is the best thing she's ever done!
This trip will be forever in our hearts and we will make sure to visit Thailand again in the future.

Hotel Reviews
Maitria Hotel Sukhumvit 18

The place is located strategically. There's easy and safe transportation, and plenty of places to get food. The hotel itself was very comfortable and service was good. The food (breakfast) was pretty good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Smile Lanna Hotel Chiang Mai

The place is in a vary good area, you can see a lot of things to do around. There's easy and safe transportation. The rooms were very comfortable and clean. The food (breakfast buffet) was extremely good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Bangkok

Excellent experience. The fact that you get to enjoy so many things in one trip makes the journey pretty quick and easy. The markets were something that is a must see. The food.....the food is so so good.....

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day Bangkok City Tour with Canal tour
Full day Bangkok City Tour with Canal tour
Bangkok

Great experience, got to see many sights and discover a lot of the culture

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Heidi Jiang
Heidi
Heidi Jiang
Local specialist in China | Replied on Apr 25, 2025
Hi Agustin,
Thank you so much for your lovely message! We're absolutely thrilled to hear that you and your family had such an amazing time in Thailand. It means a lot to us to know that you enjoyed the culture, the food (especially the mango sticky rice!), and most of all, the time spent with our guides Paul and Jackie. We'll be sure to pass along your kind words—they’ll be so happy to hear it!
We’re especially touched to hear how much your daughter loved the elephant experience. It's always... Read more

Hi Agustin,
Thank you so much for your lovely message! We're absolutely thrilled to hear that you and your family had such an amazing time in Thailand. It means a lot to us to know that you enjoyed the culture, the food (especially the mango sticky rice!), and most of all, the time spent with our guides Paul and Jackie. We'll be sure to pass along your kind words—they’ll be so happy to hear it!

We’re especially touched to hear how much your daughter loved the elephant experience. It's always our goal to create meaningful and unforgettable moments, and we're so glad this one will stay with you forever.

We’d be honored to welcome you back to Thailand again in the future. Until then, we wish you and your family all the very best!

Warm regards,
Heidi

Wonderful adventure!
Italy | Mar 28 - Apr 5, 2025

Nora
Nora F.
Harrisonburg, VA | Reviewed on Apr 22, 2025
We had a wonderful adventure in Italy! All of our tour guides and drivers were personable, knowledgable and professional! We were a group of 5 and we each loved something different the best! My favorite was the day trip to Tuscany with Alexandro. I loved the cooking class with Dante and the wine tasting and visits to Siena and San Giamano. My husband loved the visits to Pompeii and the Colosseum. My 15 year old son loved seeing the David and all of the art in Florenece while my younger son... Read more

We had a wonderful adventure in Italy! All of our tour guides and drivers were personable, knowledgable and professional! We were a group of 5 and we each loved something different the best! My favorite was the day trip to Tuscany with Alexandro. I loved the cooking class with Dante and the wine tasting and visits to Siena and San Giamano. My husband loved the visits to Pompeii and the Colosseum. My 15 year old son loved seeing the David and all of the art in Florenece while my younger son (age 12) loved the whole city of Naples the best. My father (in his 70's) enjoyed all of the tour guides and history but probably enjoyed the foodie tour the first day the most! We went back to several of those restaurants in Rome while we were there because they were so delicious!

The accommodations were top notch and the breakfasts were outstanding. We enjoyed all of the art and history as well as the shopping and just everything! We had an unforgettable visit and would highly recommend it to anyone!

Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Apr 29, 2025

Dear Nora and Family, thank you so much for your kind words! It was truly a pleasure helping you plan your trip to Italy. I'm so happy to hear that your experience was seamless and stress-free. Wishing you many more unforgettable family adventures ahead—and hope we have the opportunity to plan another one together in the future!
Warmest regards,
Anita

The Best France experience!!!!
France | Apr 10 - Apr 19, 2025

Carol
Carol S.
Ashburn, VA | Reviewed on Apr 22, 2025
Working with Kim Kim and Lucie was a real pleasure. This was our first trip to France and having someone to work with to help navigate the area gave our group and our kids back home real piece of mind. Our tour guide Bridgette was an absolute delight! We spent a full day with here for a Lueberon Tour and one day on a great wine tour. When we arrive in Paris, we have a slight glitch at the 9Hotel Opera! The elevator was out of order when we arrived and being on the 5th floor was a... Read more

Working with Kim Kim and Lucie was a real pleasure. This was our first trip to France and having someone to work with to help navigate the area gave our group and our kids back home real piece of mind. Our tour guide Bridgette was an absolute delight! We spent a full day with here for a Lueberon Tour and one day on a great wine tour. When we arrive in Paris, we have a slight glitch at the 9Hotel Opera! The elevator was out of order when we arrived and being on the 5th floor was a tough climb, but we forged ahead. The elevator was repair the next day so it all worked out. The bed was very very comfortable and the staff was very nice. The daily breakfast which was included with our stay was excellent!!!!
We had a wonderful tour of Nortre Dame. Our guide Laurent was the best, very knowledgable and personable. The whole France experience was wonderful!!! Thank you Kim Kim and Lucie

Hotel Review
Le 9Hotel Opera
Paris

I would have given it 5 stars, but when we arrive the elevator was out of order and we had climb 5 flights (92 stairs) to get to our room the first night. The room was small, but that is unusual for the type of hotel.. Very clean and the beds were very comfortable. Great shower!!!!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Enchanting Luberon Experience: A Journey Through Provence’s Most Beautiful Villages
Enchanting Luberon Experience: A Journey Through Provence’s Most Beautiful Villages
France

Fabulous! very enlightening. Great tour guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Chateauneuf du Pape & Gigondas Wine Tour
Chateauneuf du Pape & Gigondas Wine Tour
France
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucie Rousseau
Lucie
Lucie Rousseau
Local specialist in Montpellier | Replied on Apr 24, 2025

Thank you so much Carol for this great review. I am so happy that planning this trip with kimkim at the last minute made it easy for you.
I am glad that you had such a nice time with our guide around Luberon and Rhone Valley. That's so nice to read. And same for the tour in Paris.
Again, I am so sorry that you had a bad experience at the hotel, because the lift was out of service. But it's good that it came back all in order.
I'd love to help you planning a new trip in case you come back to France. Do not hesitate to reach out.
I wish you the best.
Lucie

10 day northern Vietnam w fam of 4
Vietnam | Apr 2 - Apr 11, 2025

T
Trevor J.
San Jose, CA | Reviewed on Apr 22, 2025
We arranged a 10 day trip to northern Vietnam w Kimkim for our family of 4 from San Francisco. Planning was a breeze with hien. Took a bit of advice around preferences and timing and turned it around to an incredible itinerary within a day. Adjusted to changes we requested. Saw prior reviews around transparency of pricing- which I get - though our pricing was very reasonable so i didn’t feel the need to run the numbers against if I’d planned myself. In country experience (coordination, local... Read more

We arranged a 10 day trip to northern Vietnam w Kimkim for our family of 4 from San Francisco. Planning was a breeze with hien. Took a bit of advice around preferences and timing and turned it around to an incredible itinerary within a day. Adjusted to changes we requested. Saw prior reviews around transparency of pricing- which I get - though our pricing was very reasonable so i didn’t feel the need to run the numbers against if I’d planned myself. In country experience (coordination, local guide, driver etc) was superb. Our guide kc was absolutely tremendous- knowledgeable, flexible, knew how to adjust to and engage our 6 and 9 year old. Just a wonderful experience all around, we will recommend and likely use again on our upcoming travel.

Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Apr 24, 2025
Dear Trevor, Thank you for taking for your time to give us an amazing review. I am over the moon to hear that you and your family had a great time in 10 day trip in northern Vietnam and everything went smoothly. I’m especially happy to know that KC made such a great impression. He’s a wonderful guide, and I’ll be sure to pass along your kind words—he’ll be thrilled to hear he connected so well with your children! We’re so grateful for families like yours and would love the chance to... Read more

Dear Trevor,

Thank you for taking for your time to give us an amazing review.

I am over the moon to hear that you and your family had a great time in 10 day trip in northern Vietnam and everything went smoothly.

I’m especially happy to know that KC made such a great impression. He’s a wonderful guide, and I’ll be sure to pass along your kind words—he’ll be thrilled to hear he connected so well with your children!

We’re so grateful for families like yours and would love the chance to welcome you again for your future travels.

Thank you for recommending us, and we hope to see you again soon!
With my best regards,
Hien

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