Kimkim Trip Reviews

4.8
Based on 16,934 ratings
Read 16,934 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing, hassle-free trip!
France | Mar 9 - Mar 18, 2025

robert
robert m.
Los Angeles, CA | Reviewed on Apr 02, 2025

The trip itself was the trip of a lifetime. Thanks to Sebastian’s expertise and planning we didn’t have a single thing to worry about regarding scheduling or transportation. Some of our “small group” tours ended up being private which was a very pleasant surprise, and any time we needed to communicate we always received a very kind and timely response.

Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Apr 03, 2025

Hi Robert,

Thank you so much for your kind words! 😊 It truly makes me happy to hear that your trip was such a memorable experience. I'm glad everything went smoothly and that you even got some unexpected private tours—what a nice surprise!

It was a pleasure planning this journey for you, and I hope to help you create another amazing adventure in the future. Wishing you many more incredible travels ahead! ✨🚀

Best,
Sebastian

What an amazing trip to France that the KimKi...
France | Mar 16 - Mar 25, 2025

Mollie
Mollie R.
Denver, CO | Reviewed on Apr 02, 2025
What an amazing trip to France that the KimKim Team and Liz put together for us! All our guides and experiences were 1st rate and we learned and did so much! I really don't have a favorite as it was all fantastic and each and every guide we had shared their love of the culture and history in their own special way. They were enthusiastic, friendly and knew the history of all the historical places so well. The trip to the Loire Valley Chateaux Day trip was definitely a highlight as was the... Read more

What an amazing trip to France that the KimKim Team and Liz put together for us! All our guides and experiences were 1st rate and we learned and did so much! I really don't have a favorite as it was all fantastic and each and every guide we had shared their love of the culture and history in their own special way. They were enthusiastic, friendly and knew the history of all the historical places so well. The trip to the Loire Valley Chateaux Day trip was definitely a highlight as was the perfume- making class and I absolutely loved the French Cooking class and market visit. Oh and the trip to Versailles riding Bikes and seeing the palace was incredible. All the vendors that Kim Kim chose where fantastic. I won't hesitate to book another trip with Kimkim again! Thank you for the memories to last a lifetime!

Hotel Review
Citadines Trocadéro Paris
Paris

Clean, comfortable and great location within walking distance to the Eiffel tower and metro stations very convenient.

Authenticity & Character
Location
Close to Eiffel tower, grocery store, Victor Hugo Metro Station, Cafes
Staff
Nice staff, helpful and very good English
Cleanliness & Comfort
Activity Reviews
Opera Garnier and Covered Passages Tour
Opera Garnier and Covered Passages Tour
Paris

Victor was our guide the day we went to the opera house and covered passages and he was excellent. He was extremely knowledgeable and a very nice man. You could tell he loved the history and sharing Paris with visitors.

French Cooking Class & Market Visit
French Cooking Class & Market Visit
Paris

The French Cooking Class and Market Visit with Chef Dominique was really good. Initially, cooking in his home felt a bit different, but it turned out to be a wonderful experience. From the market visit to cooking at his house, everything was delightful. The recipes we learned have been a hit since coming back home, and I've made them multiple times.

 The Louvre quest for teens
The Louvre quest for teens
Paris

The Louvre quest for teens was a fantastic activity. Lorraine, our guide, was phenomenal and made the experience engaging with her stories and historical insights. Even our teenagers enjoyed the tour. The Louvre itself can be overwhelming, but with Lorraine guiding us through the highlights, it was both educational and fun for our family.

Private Loire Valley Châteaux Day Trip: Chambord, Clos Lucé & Chenonceau
Private Loire Valley Châteaux Day Trip: Chambord, Clos Lucé & Chenonceau
Paris

The private tour to the Loire Valley Châteaux was phenomenal. The experience was filled with fascinating history and stunning architecture. This day trip was very enjoyable and stands out as a highlight of our trip.

Unlock the Secrets of Perfume-Making!
Unlock the Secrets of Perfume-Making!
Paris

Perfume-making was one of our favorite activities! Our teenagers absolutely loved it, and the entire experience was incredible. Working with the perfume specialist to craft a unique scent was great, and bringing home a personalized perfume was a special treat.

Local specialist: Liz Chreist

Family trip to Japan
Japan | Mar 16 - Mar 29, 2025

Raquel
Raquel A.
Kenosha, WI | Reviewed on Apr 02, 2025
This was an amazing trip for our family. We enjoyed the food, weather and everything else that we saw and visited in Japan. Read more

This was an amazing trip for our family. We enjoyed the food, weather and everything else that we saw and visited in Japan.

Hotel Reviews
APA Hotel Kyoto Ekihigashi

Rooms too small.

Authenticity & Character
Location
Not close enough to the main attractions.
Staff
Cleanliness & Comfort
It was very uncomfortable. The room was very small and didn’t have any room for the luggage. Not acceptable for people who have problems moving around the room.
Cross Hotel Kyoto
Kyoto

Nice location. Very close to main interesting places.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Nikko Tokyo Daiba

Very nice hotel but too far away from the main attractions in Tokyo.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Kyoto
Quality of Experience
Guides, Drivers and Staff
One Day Miyajima Island and Hiroshima Tour (Kyoto Return Trip)
One Day Miyajima Island and Hiroshima Tour (Kyoto Return Trip)
Japan

The trip to Hiroshima was the most dramatic of all. I was very impressed with the museum and the architecture of the memorial site.

Quality of Experience
Guides, Drivers and Staff
We experienced the regular transportation of the Japanese people in our trip to Hiroshima and back. The guide was very thorough and helpful to us.
Transport
Full Day  Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Full Day Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto
Quality of Experience
Guides, Drivers and Staff
The guide was an excellent resource for the information given to us.
Transport
Tea Ceremony in a Traditional Tea House in Kiyomizu
Tea Ceremony in a Traditional Tea House in Kiyomizu
Kyoto

If I compare this tea ceremony with the one we had on our first day of the tour this one is a disappointing. The ceremony lacked of depth and the atmosphere was very much lacking in the way the whole event was held. It was rushed and the explanations were very poor. The quality of the ceremony was very disappointing.

Quality of Experience
Guides, Drivers and Staff
We had a hard time finding the place for the tea ceremony.
Transport
Edomae Sushi Masterclass: Hands-On Lesson with Traditional Sushi Meal
Edomae Sushi Masterclass: Hands-On Lesson with Traditional Sushi Meal
Tokyo

I would recommend this activity to anyone. The hostess was very helpful, friendly and knowledgeable. What a lovely lady she was and she was very nice and kind to everyone who was there. She even sent me the recipe for one of the food we made. I give her a 100% rating.

Quality of Experience
Guides, Drivers and Staff
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Bamboo Grove and Monkey Park Tour
Half Day Bamboo Grove and Monkey Park Tour
Kyoto

Great experience for the children.

Quality of Experience
Guides, Drivers and Staff
Nick was an excellent and amazing guide. He was well prepared and knowledgeable about all the things we saw. He brought candies for the kids and he was very helpful and attentive to our needs.
Transport
Great driver and very friendly.
Samurai Sword Experience in Kyoto (Family & Kid Friendly)
Samurai Sword Experience in Kyoto (Family & Kid Friendly)
Kyoto

An excellent experience for the kids. A lot of fun. I must add that the second time our family went to the Samurai activity ( our daughter and her family on 3-24-2025) they were very disappointed. They were rushed. Our grandson was looking forward to experiencing practicing what he had learned but never got to do it.

Quality of Experience
Guides, Drivers and Staff
Transport
The driver was not very attentive to our needs and was not very responsive.
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

One of my favorite activities. Excellent and fun experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Apr 08, 2025

Hi Raquel,
Thank you for all feedback and trust for our work. All the wishes to you and you family .Really want to see you next trip!
Best wishes
Eleanor

We were very disappointed with the service we...
Brazil | Mar 5 - Mar 9, 2025

F
Farla E.
Canada | Reviewed on Apr 02, 2025
We were very disappointed with the service we received from Rachel. She was very non responsive and didnt properly plan the trip or ask the correct questions. We had confusion at the airport, confusion on 2 out of 3 trips. The only part of the trip that was worthwhile was the food tour. Read more

We were very disappointed with the service we received from Rachel. She was very non responsive and didnt properly plan the trip or ask the correct questions. We had confusion at the airport, confusion on 2 out of 3 trips. The only part of the trip that was worthwhile was the food tour.

Activity Reviews
Half-Day Tour of Two Brothers Peak & Vidigal Favela
Half-Day Tour of Two Brothers Peak & Vidigal Favela
Rio de Janeiro

it was not half day. We were picked up 45 min late as they went to wrong hotel. Driver did not speak a word of english. We didnt know that we were going on motorcycles or hiking for 4 hours.

Quality of Experience
Guides, Drivers and Staff
Transport
Christ the Redeemer & Sugar Loaf Mountain
Christ the Redeemer & Sugar Loaf Mountain
Rio de Janeiro

Guide was nice but his english wasnt that good and we saw Christ took a picture and moved on. He provided little to no history .

Quality of Experience
Guides, Drivers and Staff
Transport
Food Tour in Rio
Food Tour in Rio
Rio de Janeiro

The guide was incredible

Quality of Experience
he spoke english and was very informed
Guides, Drivers and Staff
very knowledgeable
Transport
easy
Local specialist: Rachel Vita

Induction to Australia
Australia | Jan 28 - Feb 6, 2025

Barbara
Barbara B.
Newark, NJ | Reviewed on Apr 02, 2025

Ruth planned a fabulous itinerary based on my interests. Details were well-planned and communicated. Transportation and excursions went smoothly with no snafus. I especially enjoyed the Kuranda Skyrail and Rail Adventure from Cairns and the Currumbin Wildlife Sanctuary on the Gold Coast. Brisbane and Sydney are clean and beautiful cities. I felt completely safe throughout my solo and small group travels in Australia. Breathtaking scenery and friendly locals!

Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 18, 2025

Hi Barbara

I am so glad you had a wonderful trip! It was a true pleasure working with you!

Ruth

Best of Argentina and Chile in 16 Days
Argentina | Mar 15 - Mar 29, 2025

Joanne
Joanne W.
Denver, CO | Reviewed on Apr 02, 2025
Johanna helped up plan an intensive 16-day trip. She was the only person who found a way to fit in everything we wanted to see in our 2-week time frame. The trip included Buenos Aires, Iguazu Falls, three stops in Patagonia, the Atacama Desert and Santiago. Most of the trip went smoothly but 9/12 members of our group were bumped from a flight but Johanna and her team worked quickly to get us another flight. Johanna and team were quick to respond to any issues and correct any snags (e.g.,... Read more

Johanna helped up plan an intensive 16-day trip. She was the only person who found a way to fit in everything we wanted to see in our 2-week time frame. The trip included Buenos Aires, Iguazu Falls, three stops in Patagonia, the Atacama Desert and Santiago. Most of the trip went smoothly but 9/12 members of our group were bumped from a flight but Johanna and her team worked quickly to get us another flight. Johanna and team were quick to respond to any issues and correct any snags (e.g., I had to pay for a couple of things but was quickly reimbursed). The local guides were for the most part amazing (only had one lame one at Iguazu Falls). We very much enjoyed seeing the wonders of Argentina and Chile!

Hotel Reviews
Remota Patagonia Lodge
Puerto Natales

The Remota Patagonia Lodge was a standout for us. The style and aesthetics were first-class, with the whole place having a high-end, spa-like feel. The restaurant was excellent and having a swimming pool added to the experience. I would highly recommend it.

Palo Santo Hotel
Buenos Aires

We really liked the Palo Santo Hotel. One of my friends expressed a strong desire to revisit, especially because of its location in the Palermo neighborhood. It was super convenient with currency exchanges and restaurants nearby. Overall, it was very comfortable and well-situated.

Activity Reviews
Visit the Penguin Colony on Isla Martillo  (walking tour)
Visit the Penguin Colony on Isla Martillo (walking tour)
Ushuaia

The visit to the Penguin Colony on Isla Martillo was a mixed experience. While the penguins were interesting and the scenery beautiful, the tour of the museum at Harberton Ranch was excessively long. The content was educational, but a shorter, optional tour would have been preferable as it stretched into the late evening.

Buenos Aires Walking City Tour- Private
Buenos Aires Walking City Tour- Private
Buenos Aires

We had a wonderful time on the Buenos Aires Walking City Tour! Our guide, Diana, was excellent and really enriched our experience with her knowledge.

Local specialist: Johanna Fabian

Morocco Mar 2025
Morocco | Mar 22 - Mar 30, 2025

Hy
Hy W.
Boston, MA | Reviewed on Apr 02, 2025
outstanding trip .. thank you KimKim for providing a rewarding trip .. no complaints of KimKim
tips for KimKim to add:
- Morocco prefers Morocco cash .. rarely US$, almost never credit card
- Plan 40 MAD dinner per person .. 20 MAD lunch per person
- Travel times on Itinerary were hours more than listed
- Berber lunch and dinner more expensive than good restaurants - was surprised
- add ability to shop at "regular stores" where people live .. not just in tourist...
Read more

outstanding trip .. thank you KimKim for providing a rewarding trip .. no complaints of KimKim
tips for KimKim to add:
- Morocco prefers Morocco cash .. rarely US$, almost never credit card
- Plan 40 MAD dinner per person .. 20 MAD lunch per person
- Travel times on Itinerary were hours more than listed
- Berber lunch and dinner more expensive than good restaurants - was surprised
- add ability to shop at "regular stores" where people live .. not just in tourist areas
- fixed meals in hotels - (could be problem for allergies, vegan, vegetarian) - little flexibility - though we loved the foods
- bring Morocco electric adapter for US

Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Apr 06, 2025
Dear Hy, Thank you so much for your review and for taking the time to share your experience, we’re truly happy to hear that you had an outstanding trip overall! We also really appreciate the detailed tips you've shared for future travelers, these insights are incredibly helpful. Just to clarify one point you mentioned — the travel times listed on the itinerary reflect the estimated driving distance only and do not include stops for sightseeing, meals, or breaks, which can naturally extend... Read more

Dear Hy,

Thank you so much for your review and for taking the time to share your experience, we’re truly happy to hear that you had an outstanding trip overall! We also really appreciate the detailed tips you've shared for future travelers, these insights are incredibly helpful.

Just to clarify one point you mentioned — the travel times listed on the itinerary reflect the estimated driving distance only and do not include stops for sightseeing, meals, or breaks, which can naturally extend the total travel time. We’ll make this clearer for future itineraries to help with expectations.

Regarding the dinner with the local family, thank you for sharing your thoughts on this. The experience is indeed centered more on the cultural exchange and authenticity — a unique opportunity to connect with a local family, learn about their way of life, customs, and traditions in a home setting. It’s different from dining in a restaurant, as it’s the experience and hospitality that are the highlights, more than the meal itself.

We're always looking to improve and will take all your feedback into account to make the experience even better for future guests. Wishing you many more meaningful journeys ahead!

Warm regards,
Mohamed

Could not get better than this!
Guatemala | Mar 19 - Mar 26, 2025

C
Cynthia K.
Chicago, IL | Reviewed on Apr 02, 2025
From my first email with Catherina to our last day with our personal guide JJ, and everything in between on our week-long trip was amazing and personal – truly. You can’t go wrong with this amazing and caring team. Some highlights: 1. I needed to book the trip quickly as we’ve never traveled internationally as a family. My husband was concerned about the State Department warnings. So, I knew I needed help. Of the 4 online companies I contacted, Columbus (Catherina) was the only one who... Read more

From my first email with Catherina to our last day with our personal guide JJ, and everything in between on our week-long trip was amazing and personal – truly. You can’t go wrong with this amazing and caring team. Some highlights: 1. I needed to book the trip quickly as we’ve never traveled internationally as a family. My husband was concerned about the State Department warnings. So, I knew I needed help. Of the 4 online companies I contacted, Columbus (Catherina) was the only one who replied quickly – and kept replying quickly to create the ideal trip for us. I felt like I was talking to a friend who truly cared, rather than a bot or bored office worker. She stuck with me until the itinerary was ideal – and we were also able to make changes on the fly during the trip. 2. We visited Guatemala City, Lake Atitlan, Antigua, and several places in between that had personal meaning to us. JJ was with us the entire time, expertly navigating the busy roads and easing the way with his translating and friendly personality. We felt safe and cared for the entire time, and were thrilled with the charming and delicious roadside restaurants JJ recommended. 3. This team is as good on the ground as they are at planning. The dedicated behind-the-scenes logistics team checked ahead to ensure things would go smoothly, alerting JJ to potential road blockages. We couldn’t have felt in better hands than this amazing group of caring people.
4. We are so glad that we made this trip. We found Guatemala to be a stunning country filled with incredible history and kind people. The first look at Lake Atitlan gave me goosebumps and will stay with me forever, as will so many of the memories we made on this trip. Thank you Columbus Guatemala Travel for making this happen for our family!!! I'm sure I left things out, because every single day was filled with beauty, wonder and learning. I highly recommend Guatemala as a destination and this amazing team as your guides.

Hotel Reviews
Hotel Barcelo
Guatemala City

One of the best things about this hotel is the extremely comfortable beds/bedding -- great for a good night's sleep. The buffets offered an amazing array of options, just wish some of the dishes had been warmer - or maybe that's a cultural difference. We especially enjoyed the breakfast buffet. Seems to draw a mostly business crowd, with just a few other tourists like us.

Location
Staff
Cleanliness & Comfort
El Carmen
Antigua

El Carmen was super comfortable and all-round really good. It turned out to be our favorite accommodation during the trip. The rooms were a perfect size for our family, making it a relaxing place to stay.

Posada de Don Rodrigo Panajachel
Panajachel

Posada de Don Rodrigo Panajachel had amazing food and a beautiful rustic charm. The breakfast was fantastic and the people were incredibly nice. However, it was a bit loud due to open air concept and lacked air conditioning which might not suit everyone's comfort level. Nonetheless, the views were gorgeous, and I would stay there again despite the minor issues.

Activity Review
 Villages Tour on Chicken Bus
Villages Tour on Chicken Bus
Antigua

The Villages Tour on the Chicken Bus was just thrilling. Visiting the women's collective was a standout experience, providing an incredible insight into local culture. The views on the way were breathtaking. Overall, every bit of it was enjoyable and truly an amazing part of the trip.

Local specialist: Catherina Tittaferrante
Catherina
Catherina Tittaferrante
Local specialist in Antigua Guatemala | Replied on Apr 07, 2025

Oh my lovely Cynthia,
You and your family are so special and we feel honor to share this life moment, we trust in always keeping all the Destination's Authenticity and Cultural highlighted, we are grateful for having your friendship and trust as we know how difficult it could turn to relly on people you don't know.

From the very first moment and on, we will be friends forever as well as Guatemala will always be your home.

Our Best Family Vacation!
Japan | Mar 13 - Mar 31, 2025

Graeme
Graeme M.
Canada | Reviewed on Apr 02, 2025

Shona put together an amazing trip for our family (myself, wife, 5 & 8 year old children).

Trip was almost seamless, including transportation and a great blend of guided tours and free time to explore.

Shona was available and a great support throughout the trip — highly recommend!

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 03, 2025

Dear Graeme,

Thank you so much for your kind words! I'm delighted to hear that you and your family had a wonderful trip and that everything went smoothly. It was a pleasure helping you plan your journey, and I’m happy that the balance of guided tours and free time worked well for you.

If you ever plan another adventure, I’d love to assist again. Wishing you and your family many more amazing travels ahead!

Best regards,
Shona

Mr Nhat (our guide for Hoi An) was truly fant...
Vietnam | Mar 22 - Apr 1, 2025

Anil
Anil S.
Ann Arbor, MI | Reviewed on Apr 02, 2025
Mr Nhat (our guide for Hoi An) was truly fantastic l! Overall very well planned trip with a mix of great food, beautiful scenery, city experiences, and rural living cultural experiences. Read more

Mr Nhat (our guide for Hoi An) was truly fantastic l! Overall very well planned trip with a mix of great food, beautiful scenery, city experiences, and rural living cultural experiences.

Hotel Reviews
The Myst Dong Khoi
Ho Chi Minh City

The food is not as good as the other hotels we stayed at, breakfast buffet is decent, but wouldn’t eat dinner here. The gym is totally inadequate for the size of the hotel

Peridot Grand Luxury Boutique Hotel
Hanoi

Food, location, and decor are all amazing

Location
Activity Review
Vespa Adventure: Street food after dark
Vespa Adventure: Street food after dark
Ho Chi Minh City

Must do!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Apr 04, 2025

Dear Anil,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had a fantastic experience in Hoi An with Mr. Nhat. He’ll be thrilled to know he made such a positive impact on your trip.

It’s great to hear that you enjoyed the balance of food, scenery, city life, and cultural experiences—we always strive to create well-rounded and memorable journeys.

We truly appreciate your kind words and hope to welcome you back for another adventure in the future!

Best regards,
Camellia

very much enjoyed the variety, expertise
France | Mar 16 - Mar 25, 2025

Kara
Kara W.
Denver, CO | Reviewed on Apr 02, 2025
Overall we very much enjoyed the variety and expertise of our tours and guides! Here is a super-picky review just so you have details, but again we very much enjoyed our trip!! Eiffel: guide was knowledgeable on how to make sure we would get to visit the very top given crowds and closures
Riverboat: great! one of our few chances to sit and have relaxing dinner as most days we were tired at the end of each day
Louvre: great run through the museum - guide was fantastic!
Notre Dame: guide...
Read more

Overall we very much enjoyed the variety and expertise of our tours and guides! Here is a super-picky review just so you have details, but again we very much enjoyed our trip!!

Eiffel: guide was knowledgeable on how to make sure we would get to visit the very top given crowds and closures
Riverboat: great! one of our few chances to sit and have relaxing dinner as most days we were tired at the end of each day
Louvre: great run through the museum - guide was fantastic!
Notre Dame: guide was knowledgeable and talking points were interesting. Again, knew how to work the crowds
Loire: wonderful to see country outside of Paris for a day and the chateaux’s were great. DaVinci was a little underwhelming as but Amboise was beautiful - again we were in a hurry so I think we would have all liked more time in town to sit and eat a nice lunch (and browse) and I personally would have skipped the Luce just because we didn’t learn anything about DaVinci that we didn’t already know. We only had 30 min to get through Chambord. Maybe it was just too much for our group for the day, or maybe the guide should have kept us on schedule, but we still enjoyed the day trip.
Wine tasting: I enjoyed but the girls not so much
Perfume: fun and different!
Cooking class: chef was very nice, market was really cool (we all loved it) food was good, but no real cooking experience spent a lot of time there - maybe better for a longer trip or trip without teens
Versailles: great! again rushed in the actual palace (30 min to view before closing and some areas were closed) but bikes were fun and guide did a fantastic job with historical highlights
Opera/Passages: love the tour, guide was great! but we were all under the impression that we would get to do some shopping. It was great doing this at the end of the trip as it sort of touched on all the history we learned.
Food walk: guide was sweet and kind but the tour itself was not a highlight

Lodging: was nice! also nice to have a great little Italian place downstairs, but a couple of restaurant recommendations around lodging would have been fantastic - we were too tired to hit the bricks to look around and too hard to make a decision with 5 people. Nice accommodations, but may have been better to have been closer to our tours as we needed 45-1hr to get to them each morning.

Personally, I would have liked time to sit and eat between tours, but I like to eat :)

Kim Kim app: wonderful to have - here are thoughts for future
-push notifications when chat is enabled
-enable tour ratings in the app
24/7 help (by app or phone) on weekends as Karen mentioned

Other notes:
We found uber to be much better than taxi and the subway was clean and easy!

Thank you so much, Liz!

Hotel Review
Citadines Trocadéro Paris
Paris
Authenticity & Character
Location
closer to our tours, but nice area
Staff
Cleanliness & Comfort
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Apr 02, 2025
Kara-
Thank you for taking the time to share your feedback about your trip to France. We are thrilled to hear that you had a great overall experience. Thank you for sharing what your GenZ travelers enjoyed and what was not of interest to them. We always try to make things age-appropriate for all travelers. I noted that the hotel was nice but too far from the main tourist attractions. I am glad you liked using the kimkim app. As you know, this was in the development phase, so we appreciate...
Read more

Kara-
Thank you for taking the time to share your feedback about your trip to France. We are thrilled to hear that you had a great overall experience. Thank you for sharing what your GenZ travelers enjoyed and what was not of interest to them. We always try to make things age-appropriate for all travelers. I noted that the hotel was nice but too far from the main tourist attractions. I am glad you liked using the kimkim app. As you know, this was in the development phase, so we appreciate your feedback.
We hope to have the opportunity to assist you with your travel needs in the future and provide you with an even more seamless and enjoyable travel experience. Knowing you personally would like more time to eat and closer accommodations to the attractions are ways we can easily improve any experience you would like to have.
Thank you again for trusting kimkim to create memories for a lifetime and taking the time to fill out the reviews to help other travelers.
Thanks,
Liz 🇫🇷🥖🍷🧀

A wonderful Finnish trip thanks to KimKim
Finland | Mar 23 - Mar 29, 2025

L
Louis p.
Ashburn, VA | Reviewed on Apr 02, 2025

Our KimKim Guide, Emerson did a great our vacation plans. We gave him the general guidelines, and he put it all together. The people he selected were all top-notch. The drivers for the various events all arrived on time and were unfailingly professional. The Aurora Hunting guide from Beyond Artic did a wonderful job and found what seemed to be the only clear patch of sky in Levi, allowing us to see a wonderful view of the Aurora and take many wonderful pictures that will last a lifetime. Highest Recommendations

Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Apr 09, 2025

Thank you very much for your nice words! It was a pleasure to help plan your trip. You were great guests and very easy to work with. I am happy you enjoyed the experiences and made beautiful memories. Thank you for trusting me, and I wish you many more great trips in the future!

Best regards,
Emerson

The trip was terrific. All of the accommodati...
Laos | Mar 21 - Apr 1, 2025

Mark
Mark F.
the Netherlands | Reviewed on Apr 02, 2025
The trip was terrific. All of the accommodations were excellent. My only criticism is that Ashley wasn't available for long stretches. At one point I had to reach out to the emergency contact. In my previous Kimkim trips my travel planner was always available to respond to my questions m Read more

The trip was terrific. All of the accommodations were excellent. My only criticism is that Ashley wasn't available for long stretches. At one point I had to reach out to the emergency contact. In my previous Kimkim trips my travel planner was always available to respond to my questions m

Hotel Review
Aira Hotel Bangkok

I stayed at the Aira Hotel Bangkok, which was nice, but a more conventional hotel than the other places we stayed.

Activity Review
Full day Khao Yai National Park tour with lunch
Full day Khao Yai National Park tour with lunch
Bangkok

The full day Khao Yai National Park tour was a pleasant experience. We did a nice hike through the jungle but did not have the luck to see elephants, which was a bit disappointing. However, I understand that these are wild animals and sightings aren't guaranteed. In retrospect, it might have been nice to have the option to visit another park with possibly better opportunities to see elephants, but the one we visited was still enjoyable.

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Apr 02, 2025
Dear Mark, Thank you for your kind words and for sharing your experience with us! We're delighted to hear that you had a terrific trip and enjoyed the accommodations. We sincerely appreciate your feedback regarding availability. Our goal is always to provide prompt and seamless support, and we regret any inconvenience you experienced. We will review this internally to ensure even better communication in the future. Your insights help us improve, and we truly value your perspective. We hope... Read more

Dear Mark,

Thank you for your kind words and for sharing your experience with us! We're delighted to hear that you had a terrific trip and enjoyed the accommodations.

We sincerely appreciate your feedback regarding availability. Our goal is always to provide prompt and seamless support, and we regret any inconvenience you experienced. We will review this internally to ensure even better communication in the future. Your insights help us improve, and we truly value your perspective.

We hope to have the opportunity to assist you again on another adventure! If there's anything else we can do for you, please don't hesitate to reach out.

Love from Realistic Asia,
Ashley

Omar our trip manager and driver was terrific...
Morocco | Mar 12 - Mar 26, 2025

A
Anne C.
Chicago, IL | Reviewed on Apr 02, 2025
Omar our trip manager and driver was terrific. He was very friendly and easy going and very informative. Lodging was always conveniently placed for exploring Medinas. I liked visiting the local trades and seeing the rug weaving, ceramic making, fossil preparation, leather tanning, etc. The camel ride and desert scenery were spectacular as was the monkey fingers hike in Dades Canyon. Read more

Omar our trip manager and driver was terrific. He was very friendly and easy going and very informative. Lodging was always conveniently placed for exploring Medinas. I liked visiting the local trades and seeing the rug weaving, ceramic making, fossil preparation, leather tanning, etc. The camel ride and desert scenery were spectacular as was the monkey fingers hike in Dades Canyon.

Hotel Reviews
Kasbah Tiziri
Kelaat Mgouna

Kasbah Tiziri was my favorite place that we stayed. It was beautifully restored by its owners and has a lovely garden with resident tortoises. The food served was delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sahara Stars Luxury Camp
Merzouga
Authenticity & Character
Beautiful setting
Location
At the edge of the dunes with an amazing night sky.
Staff
They played traditional music around a campfire and got everyone up dancing.
Cleanliness & Comfort
Riad Farouzi Fes
Fes

The hotel staff were so kind and friendly.

Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Apr 13, 2025

Hi Anne,

Thank you so much for taking the time to leave such a great review! We are thrilled to hear that you had a wonderful experience in Morocco with the wonderful Omar! We are delighted that you appreciated the accommodations, We hope that this will be the first trip of many!

Thank you for trusting us with your trip, looking forward to meeting you again!

Nihad, Omar & the rest of the Morocco Immersion family!

Fantastic travel...
Morocco | Mar 21 - Mar 26, 2025

KB
KB B.
Ashburn, VA | Reviewed on Apr 02, 2025

Our driver/guide was fantastic. Even though he was fasting during Ramadan, he was the ultimate professional, working through a hotel change and also, creating a birthday surprise. He made Morocco personal to us. Also the local guide in Marrakech was great.

Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Apr 11, 2025

Dear Karen,

Thanks you for taking the time to write us about your experience, we are so glad that you had a great time with Abderrahim and the guide in Marrakech.

Thank you again for trusting us with your trip!

Nihad, Abderrahim & the rest of the Morocco immersion family

Great Adventure To Japan - My husband and I j...
Japan | Mar 20 - Mar 31, 2025

Tara
Tara M.
Atlanta, GA | Reviewed on Apr 01, 2025
Great Adventure To Japan - My husband and I just got back from a 11 day trip to Japan with Kim Kim as our travel agents. The experience was a very memorable one. Right from the start Sandy our very attentive, knowledgeable and courteous agent made our itinerary and provided many great options. The local guides Aki and Yukomi were very accommodating and knowledgeable. Kim Kim is thorough in their planning. If something is not right they go out of their way to fix the issue. All the hotels... Read more

Great Adventure To Japan - My husband and I just got back from a 11 day trip to Japan with Kim Kim as our travel agents. The experience was a very memorable one. Right from the start Sandy our very attentive, knowledgeable and courteous agent made our itinerary and provided many great options. The local guides Aki and Yukomi were very accommodating and knowledgeable. Kim Kim is thorough in their planning. If something is not right they go out of their way to fix the issue. All the hotels were top notch and within distance of tourist destinations. We toured Tokyo’s, Kyoto, Hiroshima and Osaka. The Tea ceremony with Kimono experience was by far the best experience of all my travels world wide. Thank you Kim Kim for an amazing trip!

Hotel Review
Miyako City Osaka Hommachi
Osaka

The last hotel in Osaka was our favorite because it was bigger and comfortable, but it was a bit far from our destinations. It would have been nice if it were closer to the train station so we ended up taking a cab a few times due to the distance. The food was great though!

Activity Reviews
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

The Kimono Tea Ceremony at Kyoto Maikoya exceeded our expectations and was our favorite part of the trip. It was really enjoyable and efficiently organized. Everything worked smoothly, and it felt like a well-oiled machine that allowed us to enjoy the experience fully. We loved it!

Learn the Secrets Behind Ramen in a Cooking Class
Learn the Secrets Behind Ramen in a Cooking Class
Osaka

The Ramen cooking class was a delightful experience once we found the location. It was in a residential area, which was unexpected, and we got a bit lost. Clearer directions would have been helpful, but thankfully, customer support was responsive and helped us. Once we were there, the class was great, and we enjoyed meeting fellow tourists.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 06, 2025
Hi Tara, Hope you are doing fantastic.Thank you so much for your wonderful review. I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you and your feedback is very helpful for our future guests. I’m also delighted that you connected so well with Aki and Yukomi
and the other guides. They are truly wonderful, and I’m so glad they made your...
Read more

Hi Tara,

Hope you are doing fantastic.Thank you so much for your wonderful review.

I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you and your feedback is very helpful for our future guests. I’m also delighted that you connected so well with Aki and Yukomi
and the other guides. They are truly wonderful, and I’m so glad they made your experience even more memorable. It’s always our goal to create unforgettable experiences, and your feedback makes everything worthwhile.

We look forward to helping you plan your next adventure with Kimkim.

Wishing you all the best and warmest regards from Japan,
Sandy

Great itinerary, tours and guidance
Spain | Mar 22 - Mar 30, 2025

M
Meg V.
Ashburn, VA | Reviewed on Apr 01, 2025
Coraima was very responsive and helpful in creating our itinerary. We had a good combination of free time to explore (with suggestions) and guided trips. We spent time in Barcelona, had an audio guide of the Sagrada Familia, then to Pamplona, then San Sebastian where we did three tours: Pinxtos food and wine tour at night; bike tour of coastline; hiking the Camino de Santiago for half day. Last few days were in Bilbao without scheduled tours, but we did visit the Guggenheim. She also... Read more

Coraima was very responsive and helpful in creating our itinerary. We had a good combination of free time to explore (with suggestions) and guided trips. We spent time in Barcelona, had an audio guide of the Sagrada Familia, then to Pamplona, then San Sebastian where we did three tours: Pinxtos food and wine tour at night; bike tour of coastline; hiking the Camino de Santiago for half day. Last few days were in Bilbao without scheduled tours, but we did visit the Guggenheim. She also arranged for private transfer between cities and a train ride. It was all smooth.

Hotel Reviews
Gran Hotel La Perla
Pamplona

Very comfortable rooms, great breakfast, perfect location.

Authenticity & Character
Very modern
Location
Right in the center of the city; perfect location
Staff
Cleanliness & Comfort
Catalonia Gran Vía Bilbao
Bilbao

Great room for 3 ppl because the cot had its own room. No views. Breakfast not included. I would have prefered to be closer to old town, though this is close to the Guggenheim.

Authenticity & Character
modern
Location
Staff
Cleanliness & Comfort
Gallery Hotel
Barcelona

Comfortable room, great breakfast

Authenticity & Character
quite modern
Location
I would prefer gothic area, but it was a very nice neighborhood
Staff
Cleanliness & Comfort
Catalonia Donosti
San Sebastián

Very nice rooms in modern hotel with great breakfast. It was a hike to old town, where we spent most of our time. Our room was large and comfortable for 3 but we did not have a great view. I think if you stay over on top of this hill it's worth it if you view the bay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hike the Camino de Santiago from San Sebastián to San Pedro
Hike the Camino de Santiago from San Sebastián to San Pedro
San Sebastián

Our guide was great. We enjoyed his company for the day and he was really knowledgeable about the Camino and the Basque Country. The beer and snack at the end was a nice reward, too.

Quality of Experience
Guides, Drivers and Staff
Transport
Pintxos & Wine Walk
Pintxos & Wine Walk
San Sebastián

Our guide was very knowledgeable and friendly. The stops were interesting. It was ok for our 14yr old son, but better for guests who can enjoy the drinks. I liked the private room for one stop. The group was nice and friendly.

Quality of Experience
Guides, Drivers and Staff
City & Beaches Bike Trip
City & Beaches Bike Trip
San Sebastián

Great way to see a lot of the city in a short amount of time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Apr 02, 2025

Hi Meg! Thank you so much for your thoughtful review of your experience with my team at kimkim 😊 it was lovely meeting you and working with you throughout the planning process. I also appreciate you sharing your feedback about your activities and hotels, as it helps us improve our services for future travelers. Having that bit of free time always helps balance things out! I hope to see you again at kimkim in the future!
Coraima

This was the worst trip I've taken with KimKim
Spain | Mar 22 - Mar 29, 2025

Jen
Jen S.
Machesney Park, IL | Reviewed on Apr 01, 2025
This was the worst trip I've taken with KimKim. The activities felt impersonal, one of the hotels canceled on us, I had to point out the flight information was wrong so our driver was going to pick us up late for our flight home. This trip has made me question whether I will use KimKim in the future. Read more

This was the worst trip I've taken with KimKim. The activities felt impersonal, one of the hotels canceled on us, I had to point out the flight information was wrong so our driver was going to pick us up late for our flight home. This trip has made me question whether I will use KimKim in the future.

Hotel Reviews
Hotel Cortezo
Madrid

Very average accommodations. The location was noisy. The room had no character. The bed was VERY uncomfortable.

Authenticity & Character
There is no character.
Location
Central location but VERY noisy.
Staff
Not overly friendly.
Cleanliness & Comfort
Hotel Palacio de Santa Inés
Granada

The hotel had lots of character. The views were amazing and location was perfect. But the photos didn't accurately portray the room we were in and the plumbing was about to rip from the wall. The staff was fabulous.

Authenticity & Character
Location
Great location and views.
Staff
Cleanliness & Comfort
Room was clean. But the shower plumbing was about to rip out of the wall and the shower surround was coming off the tub.
Joya del Casco Boutique Hotel
Seville

Wonderful facility. The staff was accommodating, the hotel was super cute, the location was close to everything. My favorite of the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Flamenco Show in a Sacromonte Cave
Flamenco Show in a Sacromonte Cave
Granada

Very cool experience. The dancers were very talented and the environment was super unique.

Quality of Experience
Wine & Tapas Experience
Wine & Tapas Experience
Madrid

Just an average food tour. The guide was lovely but I didn't like that we had to cram into most of the places. We only had a separate area for our group in one place. Everywhere else we went the guide had to compete with the crowd to talk to us.

Quality of Experience
Guides, Drivers and Staff
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid

My rating is only based on our guide. He was lovely and very knowledgeable. He was so great even someone who was nearby asked how to book him :).

Guides, Drivers and Staff
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

Again I'm only rating our guide. Rocio was fabulous. I was EXTREMELY disappointed to learn however this was a free tour considering how much I paid KimKim/Espiritu to put together this trip.

Guides, Drivers and Staff
Traditional Andalusian Market Visit & Cooking Class
Traditional Andalusian Market Visit & Cooking Class
Seville

The market was really cool. The experience was a nice mix of education about the market, the ingredients we were going to use and the actual cooking. The hosts were very cool. But I didn't like the way we were set up in our groups. We ended up paired up with a family that monopolized the process.

Guides, Drivers and Staff
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Apr 17, 2025
Hi Jen, I was surprised to read your comments since you gave excellent reviews for all the activities, except you felt the food tour did not meet your expectations. The food tour aims for participants to experience authentic tapas found at local, not touristy locations; these are often smaller bars and restaurants, so the space is limited. The guides do their best to create a comfortable and authentic experience. By mentioning your discomfort to the guide, he could have made adjustments to... Read more

Hi Jen,

I was surprised to read your comments since you gave excellent reviews for all the activities, except you felt the food tour did not meet your expectations. The food tour aims for participants to experience authentic tapas found at local, not touristy locations; these are often smaller bars and restaurants, so the space is limited. The guides do their best to create a comfortable and authentic experience. By mentioning your discomfort to the guide, he could have made adjustments to make you more comfortable.

There was an overbooking at the hotel, which was communicated before you arrived here in Spain. This is an unfortunate situation that was out of our control, and for this inconvenience, you were upgraded from a standard room at a 3-star hotel to a junior suite at a 4-star hotel.

The Hotel Cortezo in Madrid is a 3-start centrally located hotel. At times, the streets of the centrally located hotels can be noisy, especially during the weekends. We would have been more than happy to have helped with this situation if this had been communicated to us during your trip. We could have spoken to the hotel to switch you to another room or even to another hotel. During the trip, you were able to contact us directly via instant messaging or with a call.

Alhambra has free tours to visit it. However, these free tours can have upwards of 30 participants and often with less experienced guides. We don’t work with those types of tours. You had a professional and vetted guide dedicated exclusively to your group for a personalized experience, which I am pleased to hear that you appreciated.

Your change of flight was corrected in your itinerary prior to your arrival in-country, and your private transfer was provided without incident.

I strive for every trip to be a five-star and unforgettable experience. My sincerest apologies that your trip fell short. 😔

Warm regards,
Helena

Trip of Lifetime
Peru | Sep 15 - Sep 24, 2024

N
N D.
Los Angeles, CA | Reviewed on Apr 01, 2025
This trip was amazing! Planning it through Kimkim was so worth it! The only part that was difficult was the day we were in the Sacred Valley. We did not feel like we had enough time there, so I definitely recommend setting aside a full day for that. Otherwise, it will feel rushed. We saw so many awesome animals during our trip! We went to the Amazon rainforest which was a dream! Machu Picchu was the best part by far. It was gorgeous! We also made it all the way to Lake Titicaca! My suggestion... Read more

This trip was amazing! Planning it through Kimkim was so worth it! The only part that was difficult was the day we were in the Sacred Valley. We did not feel like we had enough time there, so I definitely recommend setting aside a full day for that. Otherwise, it will feel rushed. We saw so many awesome animals during our trip! We went to the Amazon rainforest which was a dream! Machu Picchu was the best part by far. It was gorgeous! We also made it all the way to Lake Titicaca! My suggestion for altitude is definitely to do as the locals do! I would recommend this trip to anyone! It’s a once in a lifetime experience. Thank you Kimkim, Liz, and everyone we met along the way that helped make this journey so special!

Hotel Reviews
Inti Punku MachuPicchu Hotel & Suites
Machu Picchu, Aguas Calientes

Small rooms. Lamp was broken. Needs a little work but it was fine for one night. We hardly stayed in the hotel much anyways. It served its purpose. The location is awesome though! Close to the train and buses.

Authenticity & Character
Location
Close to everything!
Staff
Cleanliness & Comfort
Dazzler Miraflores by Wyndham
Lima

They didn’t warn us ahead that they charge for coffee in the room. However, their breakfast was awesome! The location was also great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Costa del Sol Wyndham Cusco
Cusco

Favorite hotel of the trip! Grab some emolliente from the cart in the courtyard! Highly recommend this hotel, it’s gorgeous! Loved how comfortable and luxurious it was here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eco Amazonia Lodge
Las Piedras

We love Tino! Had the best experience here! The food and bar were awesome! Thank you for such an amazing time! Glad we got to see so many exotic birds and animals!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lake Titicaca Hotel

The restaurant downstairs was delicious! The hotel is simple. It wasn’t close to town but we were too tired to explore anyways. This hotel also served its purpose. Rest and food were our main needs especially at that elevation! Overall it was a good time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Flight to Puerto Maldonado: EcoLogic 1/3
Flight to Puerto Maldonado: EcoLogic 1/3
Peru

The first night we did a night walk with Tino and it was awesome! Loved our rooms! An absolutely gorgeous place! Dinner was delicious!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Shared Lima Dining Experience: Culture, Flavor & Style (PM)
Shared Lima Dining Experience: Culture, Flavor & Style (PM)
Lima

This made our time in Lima special! 100 percent would do again!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
EcoLogic 3/3: Flight to {{end_location}}
EcoLogic 3/3: Flight to {{end_location}}
Peru

Last day was great. Had lots of time to pack up and head out. Overall a smooth travel day to Cusco.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ecologic 2/3
Ecologic 2/3
Puerto Maldonado

The full day here was awesome! We started our day with bird watching! Then, we got to do the canopy walk. Later we went canoeing around a lake and saw so much wildlife. On the way back to the lodge we even saw wild capybaras! All the food was delicious that day too! Truly an amazing experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
*Private tour to The Sacred Valley: Pachamanca & Train to Machu Picchu
*Private tour to The Sacred Valley: Pachamanca & Train to Machu Picchu
Peru

This day felt very rushed, unfortunately. We did not get to spend enough time in the Sacred Valley and had to rush to make it to the Panchamanca on time. Other than that we had an awesome time. Our guide and driver were so awesome that day making sure we still made it to everything! I recommend spending a full day in the Sacred Valley.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Route of The Sun:  {{start_location}} - {{end_location}}
The Route of The Sun: {{start_location}} - {{end_location}}
Peru

I slept through most of this! Overall, it was great. We made some great stops and even saw some monolithic structures! We tried Coati coffee which was tasty. We got some good souvenirs during this journey! We also visited the Church of San Pedro. It was a fun time and got us to Lake Titicaca!

Quality of Experience
Food
Guides, Drivers and Staff
One of the tours I needed to use the restroom first before we continued so I missed most of the tour.
Transport
Shared Uros & Taquile Floating Islands tour
Shared Uros & Taquile Floating Islands tour
Puno

This was so cool! It felt other-worldly going here and seeing how the people live! Awesome day on the beautiful Lake Titicaca! It’s a journey but definitely worth it! We really were able to immerse ourselves in the culture!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Machu Picchu & Return to Cusco  (Private Guided tour in Machu Picchu)
Explore Machu Picchu & Return to Cusco (Private Guided tour in Machu Picchu)
Peru

Obviously our favorite part of the trip! Cusco is one of the most beautiful cities my husband and I have ever been to! Machu Picchu was picturesque and I got emotional seeing it! Definitely, the highlight of the whole trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Apr 10, 2025

Hi ND,
I’m really happy to hear you enjoyed your time in Peru! I’ll share your review with the guides and our team—they’ll love reading it.
Nice pictures!
Looking forward to helping you with future adventures in LATAM!
Take care,
Liz.

Inability to provide Gluten Free meals
Argentina | Mar 15 - Mar 29, 2025

Mary Anne
Mary Anne B.
Denver, CO | Reviewed on Apr 01, 2025
Even though I indicated that I was gluten free and celiac, most of the places where I had access to meals either didn't know to prepare me a special meal, or didn't do it. Many of the staff at the hotels, had no idea whether items contained gluten. It was incredibly frustrating trying to get food that I could eat at the hotels where we were resided. The indication that something was gluten free was 'libre de sin gluten'. Some restaurateur's knew what this meant and some just said no in... Read more

Even though I indicated that I was gluten free and celiac, most of the places where I had access to meals either didn't know to prepare me a special meal, or didn't do it. Many of the staff at the hotels, had no idea whether items contained gluten. It was incredibly frustrating trying to get food that I could eat at the hotels where we were resided.

The indication that something was gluten free was 'libre de sin gluten'. Some restaurateur's knew what this meant and some just said no in order to avoid any discussion.

I had to either find my own food and read the labels or eat only meat and cheese. EVEN the corn flakes had gluten. The FRITO Lays Potato chips contained gluten.

This issue should have been dealt with prior to my departure. Including representing that most of the restaurants were unaware of a gluten free need.

Hotel Reviews
Palo Santo Hotel
Buenos Aires

Nice location. Nice restaurant and personnel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Los Ñires
Ushuaia, Tierra del Fuego

Hotel did not do my laundry even though I asked them several times to make sure that it was ready for check out on the following day

Authenticity & Character
Dining room had an awesome view
Location
Staff
Need to make commitment on laundry
Cleanliness & Comfort
Room was extraordinarily hot upon arrival. Needed to have the staff instruct on radiant heaters.
Hotel La Casa de Don Tomás
San Pedro de Atacama

Loved this hotel due to it's remoteness and the ambiance in the surrounding grounds. Many places to sit and read/visit, etc.

Authenticity & Character
Lots of nooks and crannies to have some alone time
Location
Staff
Were willing to accommodate my diet and very knowlegable
Cleanliness & Comfort
Remota Patagonia Lodge
Puerto Natales

Restaurant was exceptional. Had GF food that I could eat and actually enjoyed. View was good. the flooring could have been better marked because there were drop offs that were unexpected if you weren't paying attention. In other words, the floors were uneven and mostly ramps from section to section

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cumbres Lastarria
Santiago

Hotel was on a street where many locals hung out. Getting our luggage ourselves was an issue since the bell hops insisted that they get them. Accessing the street was difficult because there always seemed to be a car in front of the hotel.

Authenticity & Character
The 2 bedroom unit did not accommodate 2 people's privacy since the interior walls were glass. One of us took a shower in the dark!! We were constantly being out of the room for the other one to dress/get ready
Location
Staff
Cleanliness & Comfort
La Cantera Hotel Boutique
El Calafate

Staff could not understand my English when I told them I had COVID and needed to cancel my massage appointment. Darian was rude upon arrival because he was working on his computer. He did not say please nor thank you. The woman and Karla were fine.

Authenticity & Character
Location
Staff
Darian needs to improve his people skills and English
Cleanliness & Comfort
Activity Reviews
Buenos Aires Walking City Tour- Private
Buenos Aires Walking City Tour- Private
Buenos Aires
Buenos Aires to Iguazu Falls Private Day Trip with Airfare
Buenos Aires to Iguazu Falls Private Day Trip with Airfare
Argentina
Quality of Experience
Better guide
Guides, Drivers and Staff
Horst, the guide, did not have a microphone so we could not hear him. He didn't face us on the bus. Horst took our passports on our way into Brazil and did not return them until we were on our way back to Argentina. No one was comfortable being on the Brazilian side without our passports.
Transport
Depart Santiago
Depart Santiago
Santiago
Arrival to Buenos Aires from EZE
Arrival to Buenos Aires from EZE
Buenos Aires

Driver was on time and very patient while all of us arrived at different times from the United States

Tierra del Fuego National Park and End of the World Train Excursion
Tierra del Fuego National Park and End of the World Train Excursion
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Guide was very knowledgeable and could answer our questions. She got us to the airport and made sure that we made our flights. Kept us all together so that we were comfortable getting to our next destination.
Transport
Cafe de Los Angelitos Dinner & Tango Show (Executive Menu)
Cafe de Los Angelitos Dinner & Tango Show (Executive Menu)
Buenos Aires
Fly to Calama - Transfer to San Pedro de Atacama
Fly to Calama - Transfer to San Pedro de Atacama
Chile

Flight delays - poor communication with our travel associate. Poor hotel accommodations at the Hilton due to the distance back to the airport, when the holiday inn express was at the airport.

Quality of Experience
Better communication with our travel associate
Transport
Visit the Valley of the Moon
Visit the Valley of the Moon
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Santiago

Guide was unable to answer most of our questions at the church and along the way. She seemed to have a script of what she wanted to tell us. We asked a lot of questions in the church and she said that she did not know. Like the stations of the cross (since it was lent), the nun giving counseling (maybe), etc.

Quality of Experience
Guides, Drivers and Staff
Transport
Stargazing Tour
Stargazing Tour
Chile
Quality of Experience
Loved the time spent at the cave listening quietly for the sounds of the salt popping
Guides, Drivers and Staff
The guide and driver prepared a meal outside the van which was delicious
Transport
We loved Fernando, our driver and asked for him after he took us to the desert in the morning
Transfer to Calama airport
Transfer to Calama airport
Chile

We were scheduled to have 2 shuttles holding 12 of us. Only one shuttle arrived so we were delayed in our departure to the airport while the transport company discussed the terms of settlement of the drivers. We did make it to the airport on time but by passing vehicles on solid yellow lines going speeds above normal based upon the sway of the vehicle.

Quality of Experience
Communication between sub-contractor
Transport
Torres del Paine Full Day Excursion with Glacier Grey Boat
Torres del Paine Full Day Excursion with Glacier Grey Boat
Chile

A tour that was scheduled to last for 6 hours took well over 10 hours. Lunch was good; by the end of the day all were exhausted.

Food
Maipo Wine Day Tour
Maipo Wine Day Tour
Santiago

Both the El Principal vineyard and the Santiago vineyard tours were very nice for our last day of the journey.

Quality of Experience
Need to have more food along the way. After 6 tastings, 4 slices of cheese at 3pm was insufficient
Guides, Drivers and Staff
The El Principal guide was very knowledgeable. The El Diablo presentation was complete with showing the barrels and presentation by the Somalia was good with the slides.
Transport
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in Lima, Peru | Replied on Apr 16, 2025
Hi Mary Anne, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the challenges you faced with gluten-free meal options during your trip. We had communicated your dietary needs in advance to all providers, and we were not made aware that you weren’t being properly accommodated. Had we known, we would have worked immediately with our local partners to address the issue. That said, options can be limited in some areas—especially with standard hotel... Read more

Hi Mary Anne,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the challenges you faced with gluten-free meal options during your trip.

We had communicated your dietary needs in advance to all providers, and we were not made aware that you weren’t being properly accommodated. Had we known, we would have worked immediately with our local partners to address the issue.

That said, options can be limited in some areas—especially with standard hotel breakfasts. We did arrange gluten-free boxed lunches where meals were included during the treks, and chose a buffet-style lunch for one of the other tours so you could select what worked best for you. We regret that this still fell short and that some local staff were not better informed.

We appreciate you bringing this to our attention, and we’ll take this feedback seriously to improve how we support travelers with dietary needs moving forward.

Regarding the issues that came up, we understand your on-site contact and group leader Joanne were able to resolve them in real time.

Despite these challenges, we hope you were still able to enjoy meaningful moments and lasting memories with your group.

Best,
Johanna

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