Kimkim Trip Reviews

4.8
Based on 16,953 ratings
Read 16,953 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

An unforgettable trip to Northern Ireland and Scotland thanks to Salome and kimkim!
Scotland | Jun 22 - Jul 5, 2025

J
John C.
Rancho Palos Verdes, CA | Reviewed on Jul 06, 2025
We had an absolutely wonderful time on this trip to Northern Ireland and Scotland! Salome did an extraordinary job planning the trip, and patiently took into account our many updates and requests. We ran into just a couple of minor hiccups during the trip, but Salome and kimkim were instantly reachable and quickly (within minutes) resolved them. I would highly recommend kimkim to anyone, and will definitely use them again in the future. During this trip, we visited Belfast, Glasgow,... Read more

We had an absolutely wonderful time on this trip to Northern Ireland and Scotland! Salome did an extraordinary job planning the trip, and patiently took into account our many updates and requests. We ran into just a couple of minor hiccups during the trip, but Salome and kimkim were instantly reachable and quickly (within minutes) resolved them. I would highly recommend kimkim to anyone, and will definitely use them again in the future.

During this trip, we visited Belfast, Glasgow, Inverness, Isle of Skye, and Edinburgh. Kimkim reserved excellent hotels for us at each location, with the highlight being the Tigerlily in Edinburgh. Of these locations, Isle of the Skye was the only one where we ran into any difficulties. Not only is Isle of Skye out of the way, it is also not equipped for the large number of tourists it receives. We stayed in Portree, the largest town on the Isle, and found it very difficult to find restaurants with availabilities for dinner. Most restaurants and shops there close relatively early. Private transportation and taxi service is difficult to arrange as well.

One other note is that while kimkim arranged for private transportation for most transition points, we did have to move our own luggage to and from the train stations to our local hotels. This was typically a 10 to 20 minute walk that could be uphill over ragged streets. We probably would have chosen this over any additional expense, but others may feel differently.

Hotel Review
Tigerlily
Edinburgh

This is a truly exceptional hotel! The lobby is absolutely gorgeous, the room was massive and elegant, and the hotel and wait staff could not have been more gracious and helpful. I could not give a higher recommendation for this hotel!

Authenticity & Character
Very modern and elegant boutique hotel
Location
Great location in the newer part of Edinburgh near many shops, restaurants, and pubs.
Staff
I have never felt more welcomed than by Tigerlily's hotel and wait staff. They were incredible!
Cleanliness & Comfort
A true 5-star experience!
Activity Review
Eat Walk Glasgow
Eat Walk Glasgow
Glasgow

The food and drinks on this tour were fabulous, and each stop presented a unique view of Glasgow. However, the true highlight of the tour was Megan, our tour guide. Megan was full of personality and highly knowledgeable about the venues, the food, and Glasgow in general. She made the tour a very enjoyable experience for all of us.

Quality of Experience
Great choice of venues
Guides, Drivers and Staff
Megan was exceptional. She was so fun to talk to and had an impressive knowledge of Glasgow.
Local specialist: Salomé Deroyer
Salomé
Salomé Deroyer
Local specialist in Lyon | Replied on Jul 07, 2025

Hi John,
Thank you so much for your heartfelt review. It was a pleasure to create such a memorable trip for all 6 of you!
I'm especially glad you liked the Tigerlily hotel, it is one of the team's favorite in Edinburgh!
Thank you again for traveling with us, and I do hope to hear from you soon for future trips! 😊
All the best,
Salomé & the High Point Holidays Team

trip of a lifetime!
Norway | Jun 19 - Jun 29, 2025

Valerie
Valerie D.
Boston, MA | Reviewed on Jul 06, 2025
Linda was an amazing vacation coordinator! She suggested many activities that I never would have found on my own. It was so easy to have transportation and accommodations arranged in advance. Our favorite activities were the fjord safari and floating sauna in Flam and our stay at Bestebakken. Read more

Linda was an amazing vacation coordinator! She suggested many activities that I never would have found on my own. It was so easy to have transportation and accommodations arranged in advance. Our favorite activities were the fjord safari and floating sauna in Flam and our stay at Bestebakken.

Hotel Reviews
Bestebakken
Hafslo

Such a unique experience with a beautiful location, welcoming host, and delicious food!

Authenticity & Character
Lindis is an amazing host with great stories. She grows much of her own food which she then prepares to serve. Fun having alpacas outside to feed and watch.
Location
Staff
Cleanliness & Comfort
Clarion Hotel The Hub
Oslo

Very convenience location! The most amazing breakfast buffet!

Hotel Norge by Scandic
Bergen

Awesome convenient location! Spa was very nice. Breakfast was huge and delicious.

Location
Local specialist: Linda Veråsdal
Linda
Linda Veråsdal
Local specialist in Norway | Replied on Jul 07, 2025

Thank you so much for your lovely feedback, Valerie. I am happy to read you enjoyed your trip and the activities & places you visited. I wish you and your family a nice summer onwards and hope to see you back in Norway another time! Best, Linda

Our family of 4 had an incredible trip to Pra...
Austria | Jun 20 - Jun 29, 2025

Kassie
Kassie T.
Palmdale, CA | Reviewed on Jul 06, 2025
Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at... Read more

Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at Plachutta and ordered Tafelspitz! We really enjoyed our e-bike tour in Vienna. This tends to be favorite family activity for us when we travel and Vienna is the perfect place for e-biking. We enjoyed Budapest but our hotel was farther away from the action. However, we were in very large hotel suite that was fantastic for a family of 4. And it was part of a large mall that my teenagers really enjoyed.

Hotel Reviews
Hotel At the Golden Scissors (U Zlatých nůžek)
Prague

Loved everything about this hotel! Even the restaurant had incredible food and the breakfast was perfect. The only issue was no elevator - so walking the steps to the top floor but that is Europe for you. Perfect location, perfect place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Austria Classic hotel
Vienna

Great hotel and super friendly staff. The suana and fitness were under construction and not usable. That is the only reason for the 4 stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crowne Plaza Budapest
Budapest

Nice hotel but farther from where we wanted to be. The suite was amazing but the a/c didn't work well.

Authenticity & Character
It's modern, not historic.
Location
Farther from where we wanted to be.
Staff
Cleanliness & Comfort
A/C didn't work well but they provided fans.
Activity Reviews
Candlelight Dinner Cruise
Candlelight Dinner Cruise
Budapest

Loved this .Exactly what we were looking forward to.

Day Trip from Prague to Bohemian and Saxon Switzerland
Day Trip from Prague to Bohemian and Saxon Switzerland
Prague

This is an incredibly long day. You will sweat and be exhausted. It is something to know ahead of time. We didn't anticipate how much of a hiking day this would be - lots of elevation and steep hills.

E-Bike through Vienna - Highlight Tour - private
E-Bike through Vienna - Highlight Tour - private
Vienna
🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
Vienna

This was more informal than we were expecting. I think we just had the wrong expectations. We dressed up but then most were in shorts and tshirts.

 Guided  Tour Old Town Prague & Jewish Quarter
Guided Tour Old Town Prague & Jewish Quarter
Prague

Dana was great but we were so tired after just arriving in Prague from a long day of travel. We shouldn't have booked something right at our arrival.

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jul 07, 2025
Hi Kassie, Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it! I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those... Read more

Hi Kassie,

Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it!

I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those stairs are a bit of a workout!).

It’s wonderful that Kamilla’s dinner suggestion at Plachutta turned into such a memorable experience. And the e-bike tour in Vienna—so glad your family enjoyed it! Vienna’s layout and wide boulevards really do make it perfect for biking.

Thanks also for the honest feedback about the Budapest hotel location and A/C situation—that kind of insight helps us fine-tune future plans, and I’ll definitely take that into account next time we plan something in the city.

I also appreciate the notes on the Bohemian Switzerland hike and the concert—great reminders of how important pacing and expectation-setting are, especially after a long travel day.

It was a real pleasure supporting you on this adventure, and I’d love to help with your next one—whether it's a return to Central Europe or somewhere new entirely.

Wishing you and your family a wonderful rest of the summer!

Warm regards,
Clemens Sengwein-Reti
Local Specialist – Prime Tours & Avellera

wonderful!
Norway | Jun 29 - Jul 5, 2025

K
Keith V.
Seattle, WA | Reviewed on Jul 06, 2025

Krista did a great job coordinating everything for us; wonderful ideas and and reservation selection. Your 24-hour support team was super helpful along the way...that is a great service. its almost impossible to get ahold of anyone these days, and that service was top notch.

Thank you!
Keith and Sydney

Local specialist: Krista Muuk
Krista
Krista Muuk
Local specialist in Kristiansand | Replied on Jul 07, 2025

Hi Keith and Sydney,

Thank you so much for your kind words! I'm so glad everything came together smoothly for you.

It was such a pleasure working with you—thank you again for the opportunity. Wishing you many more wonderful experiences ahead!

Warm regards,
Krista & the team

Curated Trip to Ecuador
Ecuador | Jun 20 - Jun 28, 2025

M
Mina O.
Miami, FL | Reviewed on Jul 06, 2025
We worked with Majo and Steven to plan our Ecuadorian adventure, which included the Napo Cultural Center in the Amazon, Chilcabamba in the Andean region, and Casa Aliso to close out the trip in Quito. Majo was patient and thoughtful as we went back and forth about the details of our itinerary. She adapted to our wants/needs and the result was a well-planned and executed trip with a lot of moving parts. Our tour guide, Luis, in the Amazon was a 10/10. Incredible wealth of knowledge and really... Read more

We worked with Majo and Steven to plan our Ecuadorian adventure, which included the Napo Cultural Center in the Amazon, Chilcabamba in the Andean region, and Casa Aliso to close out the trip in Quito. Majo was patient and thoughtful as we went back and forth about the details of our itinerary. She adapted to our wants/needs and the result was a well-planned and executed trip with a lot of moving parts. Our tour guide, Luis, in the Amazon was a 10/10. Incredible wealth of knowledge and really made our time in the jungle special. Chilcabamba was a modern, rustic lodge surrounded by wildflowers and beautiful views of several volcanoes. The food prepared by the staff was fresh, local and delicious. Casa Aliso in Quito was perfectly situated for those that enjoy exploring the city on their own as it was very safe, and centrally located to dining hot spots, shops and local attractions. Taking the metro to the old city was a breeze and felt totally safe (also an incredible engineering feat). Majo & Steven went above and beyond to ensure everything was going according to plan and that we were happy. They checked in on us regularly on the what’s app thread and were highly responsive when we had questions. We also enjoyed meeting them at a local brewery to share insights from the trip. They were sweet, sincere and full of knowledge about what makes Ecuador special. Overall, we feel like we stumbled upon a gem with KimKim and we have been recommending to friends & family since. Thank you for an unforgettable adventure. We’ll be back!

Local specialist: Maria Jose Jaramillo
Maria Jose
Maria Jose Jaramillo
Local specialist in Quito, Ecuador | Replied on Jul 07, 2025
Dear Mina, We wanted to thank you for the wonderful review you wrote. Reading your words made our day! We appreciate the time you took to write it, Every word meant so much. It was such a pleasure for Steven and me to work with you and Houston and be part of your Ecuadorian adventure. We're so happy to hear that you enjoyed each special place, from the unforgettable time with Luis in the Amazon to the breathtaking views at Chilcabamba and the charm of Casa Aliso. It’s incredibly rewarding... Read more

Dear Mina,

We wanted to thank you for the wonderful review you wrote. Reading your words made our day! We appreciate the time you took to write it, Every word meant so much. It was such a pleasure for Steven and me to work with you and Houston and be part of your Ecuadorian adventure.

We're so happy to hear that you enjoyed each special place, from the unforgettable time with Luis in the Amazon to the breathtaking views at Chilcabamba and the charm of Casa Aliso. It’s incredibly rewarding to know that the care and attention we put into planning your trip helped create such meaningful memories for you both.

Your message is a beautiful reminder of how lucky we are to be doing what we love for people who love what we do. That kind of connection is what makes this work uplifting and inspires us to keep going the extra mile.

It was an honor to be part of your journey, and I’m so happy to know Ecuador left such a positive impression on both of you. If you ever decide to return, or if friends or family plan a visit, we´d be delighted to help again.

Thank you once again for your trust in Steven and me. We will stay in touch.

Warm regards,
Majo & Steven

Once in a Lifetime Trip
Italy | Jun 22 - Jul 5, 2025

Paul & Mary Ann
Paul & Mary Ann S.
Nicetown-Tioga, PA | Reviewed on Jul 06, 2025
Melanie made this family trip a once in a lifetime trip. We started planning over 20 months ahead and she led me through all the necessary details once I laid out things we wanted to see and places we wanted to visit. She set up a couple of unbelievable events that made the trip beyond description. I had 13 of my family the first week and 11 continued onto week 2. She made all the arrangements for our visit from hotels and tour guides; all of which were the best! I even asked her to make... Read more

Melanie made this family trip a once in a lifetime trip. We started planning over 20 months ahead and she led me through all the necessary details once I laid out things we wanted to see and places we wanted to visit. She set up a couple of unbelievable events that made the trip beyond description. I had 13 of my family the first week and 11 continued onto week 2. She made all the arrangements for our visit from hotels and tour guides; all of which were the best! I even asked her to make some dinner reservations away from tourists and they were all great restaurants reserved! The suggestion of the private boat tour out to Capri was worth the entire trip - it was fabulous! My daughter and granddaughters called her throughout the trip to locate the tour guides or see verify the plans for the day and she was always available to us. In fact, there were times when I called from the states and it was late at night, when she was homes with her kids but still answered the phone and handled all my questions. She and her team were the greatest! I would never do an Italy tour without them!

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025
Hi Paul, it took me a few days to reply to your review and even now I am smiling with tears (happy ones) in my eyes. I can't really descibe what a pleasure it has been; from day one, when we had no idea about dates, number of people, not really sure where you wanted to go, all I remember you saying was ''I want this to be the best holiday for my whole family'' and I immediately knew I had to make it as special as I could! And yes, we had a few calls with my screaming babies and even then you... Read more

Hi Paul,

it took me a few days to reply to your review and even now I am smiling with tears (happy ones) in my eyes. I can't really descibe what a pleasure it has been; from day one, when we had no idea about dates, number of people, not really sure where you wanted to go, all I remember you saying was ''I want this to be the best holiday for my whole family'' and I immediately knew I had to make it as special as I could! And yes, we had a few calls with my screaming babies and even then you would say, just enjoy the madness.

So thank you once again for trusting me completely with your special holiday and I wish you all the best, you have a great family and I feel honoured to have had you as my guests.

My best wished to Mary Ann, take care Paul and GRAZIE!

Melanie

Joao and team did an excellent job to customi...
Portugal | Jun 27 - Jul 5, 2025

S
Susan B.
Flagami, FL | Reviewed on Jul 06, 2025

Joao and team did an excellent job to customize our experience. Excellent time all around. Thanks to the team!

Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jul 07, 2025

Hi Susan,

Thank you so much for your kind words. I am truly happy to hear you had an excellent time and that the experience felt personalized and enjoyable. It was a real pleasure to help you plan this trip, and I will be sure to pass your thanks along to the rest of the team as well.

If you ever feel like returning to Portugal or exploring Spain, I will be here and happy to help.

Your friend in Portugal,
João

Family Thailand holiday
Thailand | Jun 14 - Jun 28, 2025

Dianne
Dianne M.
Australia | Reviewed on Jul 06, 2025
The process of getting a trip plan organised and the communication with Tina/Kim Kim throughout the process was great. It is possible that there was some misunderstanding about exactly what we were after but this was probably not Tinas fault. We were disappointed with Bangkok and found our tour to be too long, too detailed and the family lost interest. We cancelled our day 2 tour for this reason. Our excursions in Chang Mai were generally great, except for mountain trip which was completely... Read more

The process of getting a trip plan organised and the communication with Tina/Kim Kim throughout the process was great. It is possible that there was some misunderstanding about exactly what we were after but this was probably not Tinas fault. We were disappointed with Bangkok and found our tour to be too long, too detailed and the family lost interest. We cancelled our day 2 tour for this reason. Our excursions in Chang Mai were generally great, except for mountain trip which was completely fogged out and we could see nothing. The elephant sanctuary and the cooking class were fabulous. The company we did our diving in Koh Tao was also a great. Some of the other tours were not as good. When you say small group tours I expected maybe 10 people, not 30 something as was the case with the Ang Thong Marine Park trip. The boat was packed, no room to move and you could not see out of it. The whole day was like herding sheep from one overcrowded destination to another with too much time at each. I would have much preferred a private trip and would have been happy to pay for it.

Hotel Reviews
The Inside House
Chiang Mai

Amazing hotel, just beautiful. Staff and amenities and the attention to detail was superb. Cannot rate highly enough.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sairee Hut Resort
Surat Thani

Lovely stafff and great location. Rooms are a bit dated but very comfortable .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Garrya Tongsai Bay Samui
Surat Thani

The resort is lovely. The grounds and accommodation are beautiful & the pool and private beach superb. the staff are just lovely and the breakfast is great. My only small criticism is that the resort is a 15 minute ($20 aud) grab ride from Chaweng. As such I think the resort should offer a regular free shuttle service in and out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Koh Kret Island Adventure: Culture, Biking, and Local Experiences
Koh Kret Island Adventure: Culture, Biking, and Local Experiences
Bangkok

Didn't do it. Was told there was nothing open on the island on a Monday, it was super hot and wondered why it was suggested.

Traditional Thai Massage at Fah Lanna Spa
Traditional Thai Massage at Fah Lanna Spa
Chiang Mai

This was not a pleasant experience for the family as a whole. I enjoyed the massage as I like a firm remedial massage however my family hated it. I don't understand why you would recommend this type of experience. It would have been so much nicer if it was a relaxation massage with oil not a pounding. Really disappointed

Quality of Experience
Guides, Drivers and Staff
We all loved Mr Toy. What a delight
Transport
Welcome to Bangkok!
Welcome to Bangkok!
Bangkok

As our plane was late, we only went to the food street. We felt rushed through the street and not really able to stop and look at things. At the end we found out we weren't going to go back up the street. We ended up having dinner in a nearby restaurant. We did not need a guide to do this.

Quality of Experience
Guides, Drivers and Staff
Elephant Nature Park Visit
Elephant Nature Park Visit
Chiang Mai

This was a great morning. The elephant sanctuary is wonderful and to be up close to the elephants and see them thriving in their new environment was wonderful.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Bangkok by local transfers and walking tour
Exploring Bangkok by local transfers and walking tour
Bangkok

Nina was a wealth of information, however we didn't really want to know every intricate detail about each temple. She was lovely but when I tried to explain that the family was losing interest she didn't really understand. In the end we cut the tour short.

Quality of Experience
Guides, Drivers and Staff
Transport
Fun Diving (Scuba diving certification not need)
Fun Diving (Scuba diving certification not need)
Koh Tao

We had a great day and the company we used were very professional and lovely. Unfortunately we got bad weather and the second dive was very average.

Quality of Experience
Guides, Drivers and Staff
Transport
A Day trip to Doi Inthanon National Park!
A Day trip to Doi Inthanon National Park!
Chiang Mai

There is no point in going on this day trip if the weather isn't perfect. We were ill equipped. It was wet and cold. We could see nothing as there was a fog completely blacking out the views and the pagodas. We felt it was a waste of a day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Grandma's Home Cooking School
Grandma's Home Cooking School
Chiang Mai

This was a really fun day. The food we cooked, our guide and the whole experience was wonderful

Quality of Experience
Guides, Drivers and Staff
Transport
Angtong National Marine Park
Angtong National Marine Park
Thailand

This was sold to us as a small group tour. I do not consider 30 plus people a small group. the trip to the first island takes nearly 2 hours. You are squashed in a speedboat with your knees touching the seat in front of you. You cannot see out of the boat unless you stand up. The destinations are pretty but are overcrowded with 100's of people on similar excursions. You spend too much time at each place and it is like herding sheep.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Jul 07, 2025

Hi Dianne,
Thank you so much for your kind review! I'm really happy to hear you had a great time and truly appreciate your thoughtful feedback.
Warm regards,
Tina

Perfect 2 days in London and week in Scotland
Scotland | Jun 27 - Jul 5, 2025

C
CAG
Chicago, IL | Reviewed on Jul 06, 2025
We had a wonderful trip to London (2 days) followed by a week in Scotland. Justine set us up with two fabulous walking tours (thanks Guy and Gareth) and the best hotels! Highly recommend. Loved Edinburgh! Read more

We had a wonderful trip to London (2 days) followed by a week in Scotland. Justine set us up with two fabulous walking tours (thanks Guy and Gareth) and the best hotels! Highly recommend. Loved Edinburgh!

Hotel Reviews
The Loch Lomond Guesthouse
Arden, Loch Lomond

Really nice family owned inn. Rooms were super clean with great Scottish plaid decorating and clean and cool bathrooms. They got up 30 min early to get us breakfast before our flight out. Really fresh and yummy breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
No 26 by the Sea
Oban

Wonderful staff from the moment we walked in (with a champagne toast). Superb made to order breakfast. Whole inn was incredible. Cozy and comfortable room with amazing views! Can’t say enough positive!! Quiet and peaceful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tarradale Cottage
Portree

What a special treat! Excellent view of the water. Comfortable beds. Clean house. Nice to have all en suite bathrooms and laundry!

Authenticity & Character
Location
Cleanliness & Comfort
Market Street Hotel
Edinburgh

Excellent location, fabulous breakfast (best of our trip), free mini bar, great rooms (but no view). One staff member in the bar was very unpleasant on more than one occasion but all other service was great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Clermont London, Victoria
London

Excellent location, friendly staff, nice breakfast, lobby was great! Room was small with no view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dalwhinnie Classic Distillery Tour
Dalwhinnie Classic Distillery Tour
Scotland

Such a cool distillery. So much history. And loved that they stressed “to go” bottles to avoid drinking and drinking. Got to take home three samples and a Dalwhinnie glass to enjoy at home.

Quality of Experience
Guides, Drivers and Staff
Private Walking Tour of Edinburgh with a Top Local Guide
Private Walking Tour of Edinburgh with a Top Local Guide
Edinburgh

Gareth was very knowledgeable. We loved his stories! Learned so much in our three hours with him. Best way to start our time in Edinburgh

Quality of Experience
Guides, Drivers and Staff
Entry tickets to The Churchill War Rooms
Entry tickets to The Churchill War Rooms
London

Best experience enhanced by having Guy walk us through and sharing his knowledge and passion. I think the audio guide would have been good but we were fortunate to have a special tour!

Quality of Experience
Guides, Drivers and Staff
Royal Morning Private Walking Tour
Royal Morning Private Walking Tour
London

Guy was amazing! So much energy and so knowledgeable. He was extremely interested in the history and economics of London. We felt so fortunate to spend the morning learning and laughing with him!

Quality of Experience
Guides, Drivers and Staff
Yay for Guy!
Local specialist: Justine Stewart

We had a wonderful time on our trip to Morocc...
Morocco | Jun 16 - Jun 21, 2025

A
Agnes K.
San Jose, CA | Reviewed on Jul 05, 2025
We had a wonderful time on our trip to Morocco! Ali is the best travel agent I have ever worked with. He is very responsive and created a great itinerary y for us. The driver-guide was punctual, professional, had a clean car with AC and friendly. There was some variability with the local guides: the guide in Volubilis and Fez were good, but the one in Chefchaouen had limited knowledge of the local history. (We may have come in with high expectations as we were coming from Spain where we had... Read more

We had a wonderful time on our trip to Morocco! Ali is the best travel agent I have ever worked with. He is very responsive and created a great itinerary y for us. The driver-guide was punctual, professional, had a clean car with AC and friendly. There was some variability with the local guides: the guide in Volubilis and Fez were good, but the one in Chefchaouen had limited knowledge of the local history. (We may have come in with high expectations as we were coming from Spain where we had guides who had graduate degrees in history or art history). We enjoyed staying at the Riads, with the exception of the riad in Fez. The Riad in Fez was beautiful but lacked in creature comforts: the beds were super firm, the towels in the bathrooms were worn out and the bread served at breakfast was stale. These details were surprising for a riad that is supposed to be 5-star! (We also strongly suspect we may have gotten food poisoning at this riad...). It would also have been helpful to have a better understanding of how much local crafts cost, it was unclear how we were supposed to attain that information. Nevertheless, we had an amazing trip to Morocco! Thank you!

Hotel Reviews
Riad Kalaa 2
Rabat

This was our favorite Riad! The beds were very comfortable, and the breakfast was excellent! Super fresh, delicious and in a beautiful courtyard.

Authenticity & Character
Staff
Cleanliness & Comfort
Riad Salam Fes
Fes

This riad is beautiful but it lacks in creature comforts. The beds are super firm, which was a problem for us side sleepers (our hips hurt!). They put an extra comforter down for us but it only marginally improved comfort. The bathroom towels provided were old and worn. The toiletries weren't as nice as we were expecting for a 5-star place. At breakfast, we were served stale bread. Needless to say, we were disappointed.

Authenticity & Character
Location
Seemed close to things, but hard for us to know because we were advised not to wander on our own and were driven everywhere.
Staff
Cleanliness & Comfort
Replace towels in the bathroom with ones that are new and plush. Make fresh breakfast. Change the mattresses on the beds.
Riad Lina
Chefchaouen

Rooms were beautiful and comfortable. Breakfast was solid (not memorable but that means it wasn't bad either :)). Our favorite part of this riad was the pool. They have you reserve an hour for your group, so it was private. This turned the experience into a really wonderful one! Its a beautiful pool and we enjoyed our time together there.

Staff
Cleanliness & Comfort
Barceló Casablanca
Casablanca

Classic hotel. A little warm despite AC on the upper 8th floor. But otherwise comfortable. The staff were super nice and provided us with a little to-go breakfast at 5:30 am! (We were leaving for the airport and breakfast typically starts after 7am). We appreciated it.

Location
Staff
Activity Reviews
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco

The highlight of our trip! Volubilis is a can't miss! Impressive roman ruins. Guide was solid.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Exploration of the "Blue City" Chefchaouen
Guided Exploration of the "Blue City" Chefchaouen
Chefchaouen

The guide was limited in his knowledge of the local history.

Quality of Experience
Guides, Drivers and Staff
Enjoy a private transfer from Fes to Casablanca
Enjoy a private transfer from Fes to Casablanca
Morocco

Driver was punctual and professional.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Hassan II Mosque: Morocco's Architectural Marvel
Guided Tour of Hassan II Mosque: Morocco's Architectural Marvel
Morocco

The guide gave a very broad overview of the mosque with limited information. The least informative guided tour we had during our entire trip. However, the mosque was worth visiting.

Quality of Experience
Guides, Drivers and Staff
Transport
Family Mosaïc & Pottery Workshop
Family Mosaïc & Pottery Workshop
Morocco

This was really fun. We were essentially immersed into a mosaic/pottery co-op. The pieces they were selling seemed on the expensive side (we paid $250 USD for a tagine). But we figured we would be supporting the artisans.

Quality of Experience
Guides, Drivers and Staff
Transport
Hammam & Spa experience in Fez
Hammam & Spa experience in Fez
Fes

It was a solid spa experience, but nothing about it makes it stand out. We appreciated the convenience of it being in our riad but the fact that the riad was disappointing in many other ways it makes it hard to be enthusiastic about this experience.

Quality of Experience
Guided Tour of Fez Medina: Journey Through the World's Living Medieval City
Guided Tour of Fez Medina: Journey Through the World's Living Medieval City
Fes

Solid experience. Solid guide, though he could have expressed more enthusiasm for the content he was sharing. We appreciated the shops we were shown (tannery, argan oil)

Quality of Experience
Food
We were guided to a good restaurant with tasty Moroccan food.
Guides, Drivers and Staff
Okay, but not excellent.
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jul 07, 2025
Dear Agnes, Thank you so much for your detailed and thoughtful feedback, I truly appreciate you taking the time to share your experience. I'm absolutely glad to hear that you had a wonderful time exploring Morocco and that the itinerary, driver-guide, and many of the Riads lived up to your expectations. It was truly a pleasure working with you, and I’m especially honored by your kind words, being called the best travel agent you've worked with means a great deal to me! That said, I want to... Read more

Dear Agnes,

Thank you so much for your detailed and thoughtful feedback, I truly appreciate you taking the time to share your experience.

I'm absolutely glad to hear that you had a wonderful time exploring Morocco and that the itinerary, driver-guide, and many of the Riads lived up to your expectations. It was truly a pleasure working with you, and I’m especially honored by your kind words, being called the best travel agent you've worked with means a great deal to me!

That said, I want to sincerely apologize for the areas where the experience fell short. I completely understand your disappointment with the Riad in Fez. While it is indeed a beautiful and well-rated property, your feedback regarding the comfort of the beds, the quality of the towels and toiletries, and the breakfast experience is concerning and duly noted. I’ll be following up directly with the management of the Riad to ensure these issues are addressed and to reassess whether it remains a good fit for future travelers. I’m also very sorry to hear about the possibility of food-related illness and truly hope you recovered quickly.

Regarding the local guide in Chefchaouen, I appreciate your honest observation. Expectations matter greatly, and I understand how a less knowledgeable guide can affect the overall impression of a place. I’ll take this into account as I continue refining our network of guides to ensure more consistency in quality and depth.

Lastly, your point about pricing guidance for local crafts is a very helpful suggestion. I will work on including clearer guidance or a short orientation to help future travelers better navigate shopping experiences with confidence.

I'm truly glad to hear that the trip was overall a great experience for you. Your feedback will help me continue improving our services and ensuring that each trip is as seamless and enriching as possible.

Thank you again for your trust, and I hope to welcome you back to Morocco one day!

Warmest regards,
Ali

Amazing Trip to Greece
Greece | Jun 21 - Jun 28, 2025

Claire
Claire R.
Newark, NJ | Reviewed on Jul 05, 2025
We just returned from an incredible trip to Greece and couldn't be happier with the experience. All of our hotels were excellent - comfortable, clean and perfectly located for easy access to sights and local restaurants. The tours were fun and engaging with knowledgeable guides who shared so much history and local insight. Our drivers were always punctual and professional, taking the stress out of getting from place to place. Highly recommend Kim Kim (Lea and Siena) for anyone wanting... Read more

We just returned from an incredible trip to Greece and couldn't be happier with the experience. All of our hotels were excellent - comfortable, clean and perfectly located for easy access to sights and local restaurants. The tours were fun and engaging with knowledgeable guides who shared so much history and local insight. Our drivers were always punctual and professional, taking the stress out of getting from place to place. Highly recommend Kim Kim (Lea and Siena) for anyone wanting to explore Greece without a single worry.

Hotel Reviews
Abelonas Retreat Sunset & Sunrise Lodgings
Santorini

Great location, beautiful views from the balcony. Claen and comfortable. Delicious breakfast delivered to your room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
City Lion
Heraklion Crete

Great location close to shopping and restaurants. Clean, comfortable and updated rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NLH Monastiraki
Athens

Great location near shops, sites and restaurants. Friendly staff. Very comfortable and clean rooms,

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Island Villages & Akrotiri Day Trip
Private Island Villages & Akrotiri Day Trip
Santorini

Great tour for travel around Santorini. Sakis was our guide and he was very knowledgeable and shared lots of history and local insight. Akrotiri was fascinating and as a bonus in an enclosed space out of the sun. Megalochori was a quaint village and the cave house tour was very interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Jul 16, 2025

Claire! Thank you so much for the wonderful review! I'm so happy that your trip to Greece was everything you hoped for—and that the hotels, guides, and transfers all came together seamlessly to make it a stress-free experience. It's especially great to hear how much you enjoyed your time with Sakis and the Akrotiri and village tour on Santorini. It was a pleasure planning this with you, and we’d love to help again whenever you’re ready for your next adventure! 💛

Excellent planning and support for our 2 week Japan trip
Japan | Jun 15 - Jun 28, 2025

Caroline
Caroline K.
San Jose, CA | Reviewed on Jul 05, 2025
I will start out by saying that this was by far the most we have ever spent on a 2 week family vacation, not including the airfare to and from Japan. However, the itinerary looked great and covered 5 locations in total, so we decided to go for it. I can now say that I have zero regrets and feel like we got a lot of value out of working with Kimkim, and in particular with our travel specialist, Eleanor. As background, My family lived in Tokyo for 6 months back in 2017, and I lived in Kobe... Read more

I will start out by saying that this was by far the most we have ever spent on a 2 week family vacation, not including the airfare to and from Japan. However, the itinerary looked great and covered 5 locations in total, so we decided to go for it. I can now say that I have zero regrets and feel like we got a lot of value out of working with Kimkim, and in particular with our travel specialist, Eleanor.

As background, My family lived in Tokyo for 6 months back in 2017, and I lived in Kobe for a few years back in the mid 90's, so I speak Japanese and we are familiar with the culture, getting around, etc. We started our planning several months ahead of time, corresponding with Eleanor over chat. For our trip in mid-June, we wanted to visit familiar spots in Tokyo, and also stop by Kansai (Kyoto or Osaka), Hiroshima, Koyasan, Hokkaido (for the cooler climate), and Okinawa. We ended up dropping Okinawa because we would be too rushed and the flights would be a challenge.

We made some adjustments to the initial itinerary to reduce the cost, but Eleanor had wisely recommended against public transportation in some cases due to the extreme heat and humidity in June, and because it would be challenging in some cases to get a taxi for 4 people plus a guide. In some locations, it was easier to book 2 hotel rooms instead of a single room that fit all 4 of us, and we were comfortable doing that with our 12 and 15 year old boys since we knew Japan was very safe compared to the US. While we were sorting out trip details, we booked our flights to Japan, taking into consideration airline and timing advice that Eleanor provided. Once we had all the major parts in place, we made our deposit!

In the months before the trip, Eleanor checked in periodically, and gave us updates as she reserved trains (Shinkansen/bullet train) and domestic flights. We also make some minor adjustments to itinerary before our departure due to unforeseen circumstances and, Eleanor also caught a discrepancy between the itinerary and our return date. We really appreciated her professionalism and flexibility during those moments!

When we finally started our trip, we really understood the benefits of working with a Kimkim travel specialist - their extensive local knowledge and excellent service! It was a luxury to have private transfers to and from the airports. We had 2 larger suitcases for the adults and the kids each had a smaller carry-on sized bag, but we also each had backpacks. Spaces tend to be tighter in general in Japan, so it was nice to not have to wrangle our luggage onto trains to get around. Eleanor also strongly recommended car service from Kyoto to Koyasan. While I have been to Koyasan a few times before and always took trains and buses, it made things much easier and more relaxing.

Eleanor checked in with us regularly, and we were able to make some other small changes to our itinerary after getting to Japan, such as adjusting pickup and train times. We also had a minor issue with the included breakfasts at one hotel that Eleanor promptly resolved.

The private tours were all very good - we had guides who spoke very good English and were well-prepared to tell us about the sites they took us to. In some cases we had a private car, and in other cases we took public transportation, and the guides took care of purchasing train, bus, and ferry fares as well as entry fees to attractions. The only part that wasn't included was lunch in the middle of the day, but our guides recommended places to eat based on our preferences. A highlight for us was the Moss Canyon (or Corridor, aka Koke no Kairo) and Lake Shikotsu tour. The hike was relatively easy and short, but the ecosystem in Moss Canyon was magical - we saw many different types of moss, spider, mushrooms, snails, etc. It was a chance to be more mindful and present during a busy trip. In retrospect, I would have had days with shorter itineraries as we were often more tired than expected due to the hot and humid weather, but worth noting that while Hokkaido was still pretty warm, the air was more dry, similar to what we're used to in California.

All of the accommodations were also good, though each had their pros and cons. We had a few places with laundry facilities onsite, and almost all had breakfast included. They were always within walking distance of restaurants and shops, though some were in more industrial areas. The standouts were Umekoji Kadensho in Kyoto -- which was entirely shoes-free and had both private and public onsen baths -- and Rengejoin, a buddhist temple in Koyasan. I had stayed there before a few times, but this time we stayed in the stunning Himalaya suite.

All in all, we had a fabulous trip and were so grateful for the planning and support throughout from Eleanor!

Hotel Reviews
Shiba Park Hotel
Tokyo

Conveniently located near Tokyo Tower and Daimon station. There are many convenience stores just steps away, and plenty of restaurants, izakaya, and bars within easy walking distance. That said, it's a fairly quiet neighborhood, so if you are looking for lots of excitement and nightlife, it may. not be the best location. We stayed here with our 2 kids, 12 and 15. They had their own room, but we felt like it was very safe. The room was clean and well-stocked with eco-friendly amenities. We actually stayed here twice -- at the beginning and end of our trip -- it was close to some stores and restaurants that we wanted to visit in Roppongi and Azabujuban. The staff is friendly and attentive, always willing to help to call a taxi. There are refreshments and coffee in the front lobby as well as a lovely library lounge stocked with a variety of books. We enjoyed the healthy breakfasts with plenty of Japanese and western foods. The only small snag we had was that we were supposed to have breakfast included for all of us (4 people, 2 rooms) and initially we were told only one room included breakfast. We had help from our travel specialist to correct this but the internal hotel system and process were a bit inefficient in handing the situation. There were coin-operated (and IIRC they might have also accepted credit card payment) laundry machines on the 4th floor (both washer and dryer) but it sometimes takes some patience and planning as there were only two machines for the entire hotel.

Authenticity & Character
Location
Easy walk to Tokyo Tower and Daimon station.
Staff
Cleanliness & Comfort
Kyoto Umekoji Kadensho - Private Bath Facility

This place was amazing - our favorite stay during our 2 weeks in Japan. When you first walk in, you are greeted by staff who take your luggage and direct you to put your shoes in lockers (2 people per locker). The locker keys are kept at the front desk in exchange for your room key. The entire facility has tatami mats, which felt so nice and cool under our feet. On the way to our room, we passed an area where we could pick from 4 or 5 different types of pillows (buckwheat, double fold, etc.) The room itself was quite spacious - we had 4 futons on raised platforms. I pushed two together as a makeshift king bed for hubby and me. The fridge was stocked with bottled water. There were pajamas that you could wear throughout the facility in the rooms, and you can exchange them at the front desk if you need another size. Near the lobby there is also an area where you can pick out a yukata (cotton kimono robe) and obi (belt) in assorted sizes and colors. Other amenities include a lounge where you can get probiotic drinks, filtered water, popsicles, and noodles, selection depending on the time of day. In the welcome lounge, there were cold teas and sake, plus a sweet treat in the evening. One of the highlights of this hotel was the public and private baths. We were feeling modest, so we opted for the private bath - there are 5 rooms available on a first come, first serve basis. Often there was no wait, and when we did have to wait, it was a fairly short time. There are no showers available in the bath facility as guests are asked to shower in their rooms before bathing. The private baths were beautiful - each one had a different shape and there was a lovely but secluded outdoor space. The breakfast buffet was outstanding. The selection included different types of traditional Japanese foods, but also some western, Korean, and Chinese dishes plus a salad bar, cereals, and desserts. It was almost overwhelming! If you go during peak periods you may have to wait for a table, but the turnover was fairly quick. Last but not least, there are onside massages available. We went for massages twice during our stay, and my favorite was the foot massage - perfect after a long day of walking in the extreme heat and humidity. It was pretty easy to get a same day appointment, and prices were very reasonable. This is truly a special place that I hope to visit again if I'm ever in Kyoto.

Authenticity & Character
Modern facilities with a traditional feel. Amazing amenities.
Location
Right next to a train station that is one stop away from Kyoto station. In the immediate area, you can find restaurants, conbini, and drug stores, but it's a pretty industrial area.
Staff
Some are more knowledgeable than others, but all are courteous and professional.
Cleanliness & Comfort
Immaculate!
fav HIROSHIMA HEIWAODORI
Hiroshima

This was probably my least favorite accommodation on our trip. It was fairly conveniently located, but the front desk staff was unfriendly at check-in, and the included breakfast only had 2 choices (yogurt with granola and an egg sandwich) that you had to select ahead of time. We ended up just getting breakfast for our kids at a nearby conbini. There wasn't much in the immediate neighborhood, but you could walk to Hondori fairly easily, though that mean passing through a red light district. It never felt unsafe, but there were a lot of signs with provocative pictures of young women, and when we walked through with our tour guide she was a little embarrassed. The room was well appointed with a mini kitchen and in-unit washer dryer, which we made good use of. Not a bad stay, but I wouldn't choose to stay here again.

Authenticity & Character
Location
Convenience store nearby, and walkable to Hondori, but the immediate area seemed like a red light district with a lot of hostess bars, love hotels, and massage parlors. Short taxi or bus ride to Hiroshima station.
Staff
The person at the front desk when we checked in was not friendly, so they didn't leave us with a good first impression of the hotel.
Cleanliness & Comfort
Decent sized room with a washer/dryer in the bathroom
Koyasan Rengejo-in

I have stayed at this temple a few times before, starting with a couple of hiking trips in the mid 90s. At that time, we took the train partway and then hiked up to the mountain top. We had basic tatami rooms with several futons and not much else, which was perfect for my budget at the time. I remembered the shojin ryori made with mountain vegetables and koya-dofu as well as a sesame tofu. Then I brought my husband to Rengejo-in during his first trip to Japan in 2008, and he fell in love with it too. In fact, we came straight here from Kansai International. On that trip, we also woke up early to join the 6 am chanting ceremony. The food was delicious and generous in portion. I remember that the doorways were all lined with paper --very traditional -- and we could faintly hear other guests coughing in the distance. Not a problem, but part of the rustic nature of staying in a Buddhist temple. This time, we brought our 2 kids, 12 and 15, with us. We got a ride directly there from Kyoto. Our room, booked by our Kimkim travel specialist, was the beautiful and luxurious Himalaya Junior Suite. It was truly stunning, with a beautifully decorated large tatami room with closets and private bathroom with floor to ceiling windows overlooking a garden. We had a small table with a teapot and snacks, and a mini-fridge and safe. The room was also stocked with yukata and a short jacket that you could wear over it for cooler weather (not necessary in June!) The bathroom was very modern, with a washlet (and lid that opens and closes automatically), beautiful shower and bathtub, and two sinks! The cherry on top: a fancy hairdryer and skin care products. To be honest, I saw how pricey this room is to book, and I'd never choose it for myself, but I am grateful that Eleanor chose this to give us an unforgettable stay. It's worth noting that there are standard rooms in the shokubo with a shared bathroom that are much less pricey. After a quick trip to Family Mart (about 20 minutes away on foot) to stock up on extra snacks for the kids, we adults joined the 5 pm meditation, which started with a brief explanation in English and Japanese, followed by about 40 minutes of meditation. I've gone to a meditation center a couple of times, so it wasn't too bad to sit for 40 minutes. Then we enjoyed our sumptuous dinner in a private dining room, which was served on 2 raised trays with several small dishes (different types of tofu, rice, pickles, vegetables, mushrooms, tempura, soup), and they brought in a third tray with more dishes after we sat down on our cushions. The meal looked like a work of art and we loved it, but our kids filled up mostly on rice --one prefers meat and the other is still picky about vegetables. Luckily we were supplied with an extra large bowl of rice and a pot of green tea for refills. There isn't much to do otherwise, but you can walk around the gardens, and there is a small common room with a TV. We ventured out for a walk and found several other temples and shokubo very close by, as well as a pagoda and children's park. We also discovered an izakaya (Ima-chan) nearby on the opposite side of the street as well as several vending machines with hot and cold beverages and snacks, but we were still full from dinner (I ate some of my kids' food too because it was so tasty and healthy). There are baths for men and women, but the men's bath was already full so we used the bath in our suite instead. The next morning, we checked out and left our luggage near the front for a few hours while we took the bus (about 10 min walk from the temple) to Okuno-in. Another lovely and memorable stay at the beautiful Rengejo-in!

Authenticity & Character
I've been coming here since almost 30 years ago. A lot of deep Japanese Buddhist tradition with some modern updates.
Location
Short walk from the bus stop and many other temples nearby.
Staff
Kind and helpful.
Cleanliness & Comfort
Mitsui Garden Hotel Sapporo West
Sapporo

This is a nice no-frills hotel with a public bath and very convenient location just a block from Sapporo station. You can choose amenities from the lobby. We had two rooms for our family of four, with our kids across the hall from us. We saw a lot of Asian tourists, and very few Westerners. On the second floor there is a restaurant that has free drinks and snacks available in the evening (though the desserts had always run out when we checked), plus some vending machines, and ice machine, and men's and women's baths with one coin-operated washer dryer in each. The room was very clean but pretty compact, and every day we got 2 bottles of water and fresh pajamas from housekeeping. The breakfast buffet wasn't huge but had a more-than-adequate selection of Japanese and western foods and a chef who prepared the crepe of the day. The front desk staff were always very courteous and helpful. I missed the opportunity to take advantage of this, but the breakfast tickets could also be used at Kitano Gurume, a seafood market and restaurant that offers a free shuttle for both pick-up and drop off (reservation required). We don't eat much breakfast, so next time I'll definitely save my ticket to use at Kitano Gurume instead! In addition to Sapporo station, there were a few department stores and underground shopping areas nearby, as well as plenty of restaurants, izakayas, and sake bars on nearby streets. It was a 15 or 20 minute walk to Ramen Alley and Tanukikoji shopping arcade. Because Sapporo is not humid like the places we visited in Honshu, it was quite pleasant to walk around in the city, especially in the evening.

Authenticity & Character
Location
Close to Sapporo station, department stores, restaurants, conbini, izakaya, and bars. Easy walk to Tanukoji shopping arcade.
Staff
Cleanliness & Comfort
Activity Reviews
 Lake Shikotsu Moss Corridor Hiking Tour
Lake Shikotsu Moss Corridor Hiking Tour
Sapporo

This tour was one of the highlights of our two-week trip in Japan! We met with Sumi, our guide, at the hotel lobby, and she introduced us to her colleague Taki. We could tell right away that they were outdoor enthusiasts based on the way their, gear, outdoor apparel, and healthy tans, somewhat rare for Japanese people. Sumi drove us in a minivan and it took about an hour from Sapporo to get to the Lake Shikotsu area. She gave us a bag with snacks in case we got hungry on the way. The scenery was already beautiful as we approached the lake. We parked in a small one-car spot on the side of the road and walked through the forest to find the beginning of the trail through Moss Canyon. The pictures that we had seen online truly did not do this place justice. It was absolutely stunning with the vivid greens and so many beautiful, tiny details. The hike itself was only about 2 km and flat, but we saw multiple types of moss, a leaf that resembled snakeskin, mushrooms, snails, spiders, rocks, and trees eaten by termites. Sumi pointed out interesting things at the beginning, and then I found myself becoming more mindful and present as I noticed the breathtaking natural beauty around me. I felt calm and relaxed, and just so peaceful. When we finished the hike, we walked to a small beach on the lake and our younger son skipped stones on the water with Taki. Then we had a delicious lunch near the Lake Shikotsu visitor center (also a good place for a pit stop) at a restaurant that featured sockeye salmon (himemasu). After our feast, we walked along the lake for a while, and enjoyed some ice cream before making our way back to Sapporo. This tour was such a wonderful way to end our trip in Japan and left me wanting to visit Hokkaido again to experience more outdoor adventures.

Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

This was the first tour of our trip on the day after we arrived in Japan. Thanks to jet lag, we awoke early and met with our guide Watanabe-san, who had messaged me on WhatsApp the previous day to confirm our meeting time at the hotel lobby. He also asked about our meal preferences and food restrictions so that he could choose a suitable restaurant for lunch. Watanabe-san was also monitoring the weather conditions, especially the clouds, in the hopes that we would get a good view of Mt. Fuji. It was a pretty long drive from Tokyo -- about 2 hours -- but fortunately we were in a comfortable minivan with plenty of room. Our first stop was Lake Kawaguchi (aka Kawaguchiko), where we rode on a sightseeing boat that used to be a type of battleship. The top level had the best views, but was crowded, so we were happy to stay on the lower level in the shade and enjoy the gentle breeze, a welcome reprieve from the oppressive heat and humidity. Then we went for an early lunch at Konami, which was a combination restaurant and boat rental store. Their featured dish was hoto, a wide noodle similar to udon that is a local dish from Yamanishi prefecture. Although it was a hot day, we tried hot noodles with tempura and fish -- yamame (trout) and wakasagi (pond smelt) were the local catch. They also had shrimp, pork, and other seafood and meat options. From there, we headed to Oishi Park, which had beautiful flower gardens and a view of Mt. Fuji. We had a decent view except for some stubborn clouds that obscured the peak. The park was very crowded with tourists taking selfies, so we moved through fairly quickly before stopping by a souvenir shop, mostly for the shelter and air conditioning. The next stop was Kitaguchi Hongu Fuji Sengen Shrine, a Shinto shrine complex at one of the Mt. Fuji trailheads. There is a nice gravel walkway from the road lined with statues. It wasn't too crowded, which was nice. We learned that this used to be a Buddhist temple and Shinto shrine, but during the Meiji period, the government tried to suppress Buddhism. When we finished the planned itinerary, it was on the early side, so our tour guide offered other options where we might still get a peek at Mt. Fuji but we were already quite tired having just arrived the previous day and we wanted to get early dinner in Tokyo. So we headed back, and I believe we all enjoyed a nice nap on the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Furano from Sapporo
Day Trip to Furano from Sapporo
Sapporo

The Day Trip to Furano from Sapporo was mostly well-coordinated, but there was a misunderstanding about the start time due to lack of prior communication, which led to our guide Yuko waiting for us for about an hour. It was resolved, but could have been avoided with clearer communication. Yuko met us in our hotel lobby and showed us to a brand new luxury minivan driven by Aya. She kindly brought a bag of snacks for the ride to Furano, which was an arduous 2-1/2 hours. We stopped midway at a Family Mart for a bathroom break. Our first site in Furano was Farm Tomita, which featured melons and lavender. It was teeming with large tour groups, mostly Chinese and Korean, so it was quite crowded and busy. It was a hot and sunny day, but fortunately Hokkaido is not humid like the places we had visited on Honshu. The lavender fields were absolutely stunning. There were many different types that varied in color and flowering times, and we had beautiful views of the active volcano Tokachidake (Mt. Tokachi). Here, we had a snack consisting of lavender and melon ice cream and a juicy wedge of melon, both delicious. Then we walked through the fields a bit more and bought lavender-themed souvenirs at one of the shops. Next was lunch at Furano Resort Orika, a golf resort up on a hill. The restaurant had beautiful views of the mountains, and the negi toro lunch set was quite delicious, but I made the mistake of trying a red Hokkaido wine that was disappointingly bad. There was a nice gift shop where we picked up small gifts for my golf-loving brother-in-law. Our next stop was Shikisai-no-Oka the Panoramic Flower Gardens. You could explore the flower fields on a tram or drive a golf cart. We chose the freedom and privacy of our own golf cart. So many beautiful and colorful flowers! From there, we intended to visit Biei Pond (aka Blue Pond), but there was a long line of cars waiting to enter the parking lot, so we decided to visit Shirahige waterfall first. The water was a bright blue color due to aluminum hydroxide from volcanic activity. The nearby onsen looked like it would be worth checking out on a future visit. We drove by Biei Pond again but the line had only grown, so we opted to head back to Sapporo, but Yuko, knowing that we like wine, arranged a quick stop at Furano Winery where we sampled a few wines and bought some Hokkaido cheese for a snack.

Full Day Hiroshima & Miyajima Tour
Full Day Hiroshima & Miyajima Tour
Hiroshima

Our guide for this tour was Yumi-san. We traveled mostly on public transportation. First, we took a bus to Hiroshima station, a short train ride, and then a ferry to Miyajima. We could see the giant torii right on the beach as we approached the island and learned that when the tide is high, it appears to be floating. It was a really hot day, so we took our time walking around. The kids enjoyed approaching the deer that were roaming the island. We walked through the a street lined with shops where we sampled momiji manju, a maple leaf-shaped cake and local specialty. We also learned that oysters (kaki) were another local specialty, but were out of season when we were there in mid-June, so the grilled oysters we saw vendors making were likely frozen. We then walked on a path along the beach towards Itsukushima shrine, dedicated to the three sisters and goddesses of the sea. On the way back, we sampled some cold beers from Miyajima brewery with some fried oysters and browsed souvenirs. Our kids were not hungry yet, so we took the next ferry back. We saw large groups of school children in uniform arriving, and felt grateful that we had come to the island early. On the other side, we grabbed a quick lunch at a cafe. After this, we hopped on a tram. We were originally scheduled to visit Hiroshima Peace Memorial Park and Museum, but the Emperor and Empress happened to be there that day, so we just briefly stopped by the Atomic Bomb Dome. We were surprised to see demonstrators angrily protesting the Emperor's visit, 80 years after the bomb, because the Emperor at that time refused to end the war and prevent the devastation. Then we took taxis to Hiroshima Castle, which had some air conditioning but also a lot of stairs to climb. Our kids enjoyed seeing various swords and armor. There was a nice 360-degree view of Hiroshima from the top of the castle. Last stop for the day was Shukkeien Garden, which was lovely, but we were hot and tired at that point so we briefly stopped in the nearby museum's gift shop for a cold drink before heading back to our hotel to cool down and rest.

Quality of Experience
Guides, Drivers and Staff
We learned a lot of local history and culture at the various sites
Transport
Visit the Hiroshima Peace Memorial Park & Museum
Visit the Hiroshima Peace Memorial Park & Museum
Hiroshima

This was shorter tour that we added to our trip when we found out that the Peace Memorial Park wouldn't be accessible on the previous day's tour due to a visit from the Emperor and Empress. We met our guide Remi at our hotel and walked to a tram stop to get to the park. Standing in the park and ground zero (where the atomic bomb was detonated) was a somber and heavy experience, especially hearing about the devastating injuries, deaths, and ongoing suffering that resulted. At the same time, it was touching to see the schoolchildren at the Children's Peace Monument saying prayers and singing songs to pay their respects to the victims and advocate for world peace. As Americans, we remarked that we never learned and fully understood the human impact of the bomb on innocent citizens. It was another scorching hot and humid day, so after walking through the park and seeing the flame, we entered the Museum. Our visit started with a short film where we heard survivor's stories. The imagery was often graphic and could be disturbing, but it really got the point across about the horrors of nuclear weapons. Then we walked through the museum at our own pace while Remi waited for us in the lobby. Again, a lot of graphic images and written stories, but highly educational. It was surprising to hear that former president Obama was the first sitting US president to visit Hiroshima, and there was an exhibit with his letter and an origami crane that he folded. After this, our guide took us to a fun kaiten sushi place in Hondori for lunch, where the food and drinks came on a conveyor belt. The kids really enjoyed that. Finally, Remi accompanied us back to our hotel where we picked up our luggage and went to Hiroshima station to catch our train to the next destination. She kindly watched our bags while we browsed a few stores at the station. When we said good-bye, she gave us a Hiroshima postcard and a small origami crane made of beautiful printed paper with a thank-you note. A very nice touch.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Sightseeing Tour with Sake Tasting
Kyoto Sightseeing Tour with Sake Tasting
Kyoto

Our guide in Kyoto was Hector. It was another very hot and humid day, and luckily our hotel was right next door to the train station. We traveled to Kinkakuji by train and bus. There were a lot of tourists there taking selfies, so we moved through fairly quickly while Hector told us about key points of interest. We got matcha ice cream while waiting for the bus and made our way to Nijo castle. We watched new Shogun series not long ago, and it was interested to see rooms and scenes that were reminiscient of the show. The kids also found Nijo castle interesting because there were stories of samurai and ninjas. From there we took a taxi to Tanukikoji, a shopping arcade with many food shops and restaurants. It was too crowded for us, however, so we ducked into a side street and found a little brewery that served pizza. Our last stop was the Gekkeikan sake museum, where we watched a short film explaining the sake making process and then browsed the museum. At the end, we were able to taste from a wide selection of sakes. We were originally scheduled to also visit Fushimi Inari Shrine, but it was getting late in the afternoon and we knew it would be crowded and hot, so we asked Hector to skip that part of the tour and returned to our hotel by taxi.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Jul 19, 2025

Hi Caroline,

Thanks so much for your high-score review! This detailed and authentic feedback is really helpful for us to know about the pros (like the hotels and the tours) that we can be more confident to arrange for our future travelers, and the cons of the entire trip, and improve all these (such as shorter itineraries for hot and humid days). I should say I'm more than grateful for being part of this wonderful trip with all of you together! Great appreciation!

All the best,
Eleanor

The organisation & planning of the trip was g...
Norway | Jun 25 - Jul 4, 2025

P
peter r.
South Africa | Reviewed on Jul 05, 2025
The organisation & planning of the trip was great & the guides excellent
My only critique would be that apart from Oslo the hotel rooms were very small although the hotel staff everywhere were excellent
Read more

The organisation & planning of the trip was great & the guides excellent
My only critique would be that apart from Oslo the hotel rooms were very small although the hotel staff everywhere were excellent

Activity Reviews
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo
Quality of Experience
Guides, Drivers and Staff
Ko
Transport
Oslo Dinner Cruise
Oslo Dinner Cruise
Oslo
Quality of Experience
Food
Transport
Waterfall Hike & Stegastein Viewpoint
Waterfall Hike & Stegastein Viewpoint
Norway

The guide was great the weather very poor

Quality of Experience
Guides, Drivers and Staff
Fjord Safari Taste
Fjord Safari Taste
Norway
Quality of Experience
Guides, Drivers and Staff
Transport
Scenic Boat Trip to Fjærland
Scenic Boat Trip to Fjærland
Norway
Quality of Experience
Guides, Drivers and Staff
Transport
Bergen Walking Tour With a Local Guide
Bergen Walking Tour With a Local Guide
Bergen
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Jul 12, 2025

Dear Peter and Gael,
Thank you very much for your kind review.
I appreciate your kind words—and I completely understand the challenges you faced with the smaller rooms. This is a standard size for many double rooms throughout the country, and I’m grateful for your thoughtful feedback.
It has been an absolute pleasure having you both on board. I hope I will have the chance to welcome you back for another adventure in this beautiful country.
I wish you and your families all the best. :)
Mathia

Visiting Japan, a country none of us had ever...
Japan | Jun 24 - Jul 2, 2025

J
JP S.
San Jose, CA | Reviewed on Jul 05, 2025
Visiting Japan, a country none of us had ever visited before, was a little daunting. Angel made excellent suggestions that enabled us to fulfill specific requests while also having memorable experiences. We were very happy with the expertise of our guides, which was first noticed as we navigated public transportation (trains, subways, buses, etc.). The guides answered all of our questions about local landmarks and provided good suggestions for modifying or augmenting our tours. We walked... Read more

Visiting Japan, a country none of us had ever visited before, was a little daunting. Angel made excellent suggestions that enabled us to fulfill specific requests while also having memorable experiences. We were very happy with the expertise of our guides, which was first noticed as we navigated public transportation (trains, subways, buses, etc.). The guides answered all of our questions about local landmarks and provided good suggestions for modifying or augmenting our tours. We walked a lot of steps and endured a lot of heat, which is to be expected in June. The rain wasn't too bad, and in truth, we appreciated the guides popping into air-conditioned shops/stores as we moved about the cities.
Tokyo was a large area, and we crisscrossed the city via subway, seeing multiple shrines and temples, but also museums and eating locations. There was a lot more green in each city than we expected, and walking through gardens and greenbelts was helpful to counteract the heat. We had a good experience riding the bullet train (shinkansen) and had oversized luggage seats (which we probably didn't need since we only had a carry-on and backpack each). There were many last-minute questions that we asked of our local specialist (Angel), and she answered them all very quickly. I was happy to feel like we had some flexibility to alter our itinerary (during our tour days) on the recommendation of our guides, with the intent to avoid crowds or remain cool during the hot part of the day. Overall, each of our guides had excellent English and demonstrated very good local knowledge. We were able to answer most of the questions about Japan's history and some of its significant cultural aspects due to a thorough explanation from the guides prior. We remained in awe of the order and control of the society/country as a whole and remarked that we would return, as there were many areas that we didn't see. We were very happy with the KimKim experience and would use them again to build our itinerary on a future vacation.

Activity Reviews
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

Learning about Sumo and watching the family participate was amazing. The sumo wrestlers were excellent - gracious and humble. We enjoyed their personalities and the lunch was very good. Finding and arriving on time was a little stressful as this was our first experience in Japan, but we persevered and had a great time. Having someone in the family to cheer for was an important part of the event. Photos were priceless.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Learning about Ninja/Samurai history and getting a chance to feel and touch the weapons (take pictures with) was fun. The tea ceremony with kimono was amazing - so much history and culture wrapped up in that event. My family very much enjoyed the matcha tea, and we found we loved the mochi (especially the cinnamon flavor). The host was very good at explaining the ritual but also at ensuring the customs were understood (and practiced).

Quality of Experience
Guides, Drivers and Staff
Kyoto Night Foodie Tour
Kyoto Night Foodie Tour
Kyoto

Walking around at night gave us a different view of Kyoto and we appreciated the local food and drink. Our guide (Nami) was very accommodating and friendly. We were supposed to have another couple join us, but they cancelled so this became a defacto private tour. The food difference between Tokyo and Kyoto were noticeable - our guide explained why. Great experience on our last day in Japan.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jul 08, 2025

Dear JP,
Reading about your adventure brought smiles to our entire team! We're truly grateful for your trust in Kim and me to navigate your first Japan experience. It was a pleasure to help plan it, and I hope we'll have the chance to work together again in the future.
Best,
Angel

Not great
Iceland | Jun 17 - Jun 28, 2025

Jennifer
Jennifer B.
San Jose, CA | Reviewed on Jul 05, 2025

I feel like Rinolda was over-worked or overwhelmed or something; she was slow to get back to us, a little snappy, and repeatedly did not listen/ absorb what we were saying about our arrival dates being staggered. I wouldn't use the service again; we spent more time going back and forth with her than we would have actually planning it ourselves.

Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Jul 06, 2025
Dear Jennifer, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet expectations. It was never my intention to cause frustration, and I sincerely apologize if my communication felt delayed or dismissive at times. I understand how important it is to feel supported and understood during the planning process. Your trip involved unique elements, including home exchange accommodations and personal transportation, which are a bit outside... Read more

Dear Jennifer,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear that your experience did not meet expectations. It was never my intention to cause frustration, and I sincerely apologize if my communication felt delayed or dismissive at times. I understand how important it is to feel supported and understood during the planning process.

Your trip involved unique elements, including home exchange accommodations and personal transportation, which are a bit outside the usual scope of our full-service model. I did my best to adapt and assist with all the moving pieces, but I recognize that this may have created delays and challenges on both ends.

Please know that I take your comments seriously, and I’m using them to reflect and improve how I manage complex itineraries in the future. I genuinely appreciate your honesty and the opportunity to learn from this experience.

Wishing you all the best in your future travels.

Warm regards,
Rinolda J.

Yes to France!
France | Jun 16 - Jun 26, 2025

R
Rita T.
Ashburn, VA | Reviewed on Jul 05, 2025
Every guide we had was outstanding! Marlene who was our guide/driver for Versailles was a spirited, well-informed, humous and marvelous guide! Sin Se was a lovely guide for our tour on/in Montmartre! Camille, our guide for the castle tours and winery in the Loire Valley was simply outstanding! She was fun, funny, accommodating, and knows how to pivot when things are not quite right, or requests are made. Her Dad ended up our driver the next day to take us to the Tour train station and he... Read more

Every guide we had was outstanding! Marlene who was our guide/driver for Versailles was a spirited, well-informed, humous and marvelous guide! Sin Se was a lovely guide for our tour on/in Montmartre! Camille, our guide for the castle tours and winery in the Loire Valley was simply outstanding! She was fun, funny, accommodating, and knows how to pivot when things are not quite right, or requests are made. Her Dad ended up our driver the next day to take us to the Tour train station and he was kind enough to stop at the Cathedral in tour for us to get a quick glimpse. Normandy Sightseeing Tour guide Emma was phenomenal for our beaches and cemetery experience. We had great drivers, including Hischam, who managed our rides and luggage for the Mont St. Michel. There were many highlights of the trip, but near the top were Versailles, the Louvre, cruise down the Seine, stay in the castle at La Tortiniere, tour of the Normandy beaches, the castles in Loire Valley (Amboise and Chenonceau), the town of Bayeux, Mont St. Michel and being up in the Eiffel Tower. AND, the French people were consistently LOVELY!

Hotel Reviews
Hôtel Lorette - Astotel
Paris

Although there only one night, the rooms were lovely, clean. The area was very cool. The food/drink spread they have in the lobby for guests was unbelievable and fabulous! The staff was lovely.

Authenticity & Character
The refreshments in the lobby, the beautiful decor, the lovely staff... just terrific!
Location
Very cool area of Paris. Would have liked to explore it more if we'd had the time.
Staff
The night staff desk clerk was super helpful in giving us bags to put our soaking wet clothes (caught in the storm). The hotel had take-out breakfast bags for us which was so lovely since we were leaving so early in the morning.
Cleanliness & Comfort
Spotless!!!!
Auberge Saint-Pierre
LE MONT-SAINT-MICHEL

Super tight quarters!!! Centrally located on the rock which was nice.

Authenticity & Character
Total character - no ac, seagulls and pigeons who could enter one's room since there were no screens on windows!
Location
Room was tight for three.
Staff
Very little by way of dealings with staff. They were kind enough to allow us to leave our luggage in the dining area while we did a tour just before we left.
Cleanliness & Comfort
Maybe screens on the windows. Realistically, any place on the rock has its understandable limitations.
Le Bayeux
Bayeux

The hotel was perfectly situated... close enough the the center hub for an easy walk, and distance enough to not have the night noises of people celebrating.

Authenticity & Character
Space in the rooms.
Location
Close enough to walk everywhere, but enough distance to not hear nighttime revelers.
Staff
Each shifts' staff was friendly, helpful and accommodating!
Cleanliness & Comfort
Very clean!
Domaine de la Tortinière
Veigne

I would ABSOLUTELY recommend this place to stay!!! It was a beautiful setting and the staff could not have been more accommodating and nice. The woman who greeted us who expressed sincere enthusiasm that we were there, the gentlemen (I think Andre was his name) who managed all our luggage, the staff who helped us figure out how to turn our shower on [;)], all seemed to want to provide a great stay for us, and they succeeded!

Authenticity & Character
To be able to stay in a chateau as beautiful, clean and lovely was a treat! The breakfast spread was fabulous!!!!
Location
It had STUNNING views and we LOVED having a pool to unwind after four fun-filled but hectic days in Paris.
Staff
The staff were so friendly and gracious!!!
Cleanliness & Comfort
Spotless!!!
Activity Reviews
Private Transfer from Paris hotel to Paris Charles de Gaulle (CDG)
France

Our driver was on time and pleasant.

Quality of Experience
He got us on time and dropped us off perfectly.
Guides, Drivers and Staff
He was pleasant and helpful.
Transport
Perfect!
Full-day Tour of D-Day Sites
Full-day Tour of D-Day Sites
Bayeux

This tour was chock full of information I did not know and wanted to know! It was amazing to be on the actual beaches where so much history occurred! It was moving, but the American cemetery and being present while the flag was being lowered and 'Taps' being played had me teary-eyed. THANK YOU France for honoring our fallen soldiers! I am SINCERELY filled with GRATITUDE!

Quality of Experience
To know that France honors so many countries who allied with them to fight evil... just so moving!
Guides, Drivers and Staff
Emma was outstanding! She had her information broken down in such a marvelous, digestible way! She was gracious and kind.
Transport
See above!
Arrival in Bayeux
Arrival in Bayeux
France

The truth is, we could have walked from the train station to our hotel as it was that close, and we saw others who had done it. We didn't know so, no regrets.

Quality of Experience
I loved staying in Bayeux. It had so much to offer by way of shopping, dining, and having a lived-in experience in such a small village.
Guides, Drivers and Staff
Our driver to/from the train station was friendly and lovely! Our guide, Emma, for the Normandy beaches was outstaning!
Transport
Our driver for the train station and then to Mont St. Michel was lovely. Emma, our guide and driver for the Normandy beaches was TERRIFIC!
Chateaux Day Tour: Chambord and Chenonceau - Full-day
Chateaux Day Tour: Chambord and Chenonceau - Full-day
Tours

These were two very beautiful castles to take in and learn about. I really enjoyed this! The only drawback to the day was the winery where they were not prepared for our visit. The staff pivoted well and they set up a nice tasting and charcuterie boards.

Quality of Experience
The castles were a sight to see!! The settings were stunning!
Guides, Drivers and Staff
Camille was probably my favorite of all our guides! She has a great sense of humor, was able to navigate some bumps (the winery not being prepared for us) with great grace, and she was just flat out fun to be with.
Transport
Camille was a confident and great driver and guide!
Guided Family Tour of Montmartre
Guided Family Tour of Montmartre
Paris

SinSe' was a terrific guide. It was an unexpected treat to see exactly where so many famous artists lived and painted. The stories those cobbled streets and hills own...amazing!

Quality of Experience
I enjoyed the history of the area - the artists, the martyr stories,...
Guides, Drivers and Staff
Sin se' did a great job! Getting to meet up with him via the Metro was a mess.
Transport
See above about navigating the Metro for this particular trip.
Half-day Versailles & Gardens private tour
Half-day Versailles & Gardens private tour
France

Can one really put into words how spectacular this place is?! It was BEAUTIFUL! Our guide could not have done a better job of navigating the crowds while simultaneously providing a wealth of information on the history. She also made sure she took pictures with all of us (7).

Quality of Experience
What a stellar piece of history that is being preserved and also providing such beautiful history.
Food
We got sandwiches and baked goods at our local bakery back near our Air BNB.
Guides, Drivers and Staff
Marlene was a FABULOUS guide!! Her humor, her ability to navigate the crowds and the wealth of information she had was incredible.
Transport
Marlene navigated getting us in/out of Paris in crazy traffic while simultaneously pointing out historic places on the way out and back into the city.
Paris: Illuminations Seine River Cruise
Paris: Illuminations Seine River Cruise
Paris

I loved this! It was such an incredible treat to be able to say that I was able to cruise down the Seine. I liked having the guide point out various sites, but she didn't overdo it! This ride was a highlight for me.

Quality of Experience
It was a great way to end a long day of walking and touring.
Guides, Drivers and Staff
The guide we had was well-versed and did not overdo on all she knew about what she was pointing out.
Transport
We had learned to navigate the Metro quite well!
Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Jul 06, 2025
Hi Rita, Thank you so much for taking the time to share this lovely message — it truly made our day! We're absolutely delighted to hear that each of your guides and drivers left such a positive impression. Marlene, Sin Se, Camille, Emma, Hischam, and even Camille’s dad will be thrilled to know how much you appreciated their efforts and energy. It's always a pleasure to work with people who genuinely care, and it's wonderful to see that it came through so clearly during your trip. We're... Read more

Hi Rita,

Thank you so much for taking the time to share this lovely message — it truly made our day!

We're absolutely delighted to hear that each of your guides and drivers left such a positive impression. Marlene, Sin Se, Camille, Emma, Hischam, and even Camille’s dad will be thrilled to know how much you appreciated their efforts and energy. It's always a pleasure to work with people who genuinely care, and it's wonderful to see that it came through so clearly during your trip.

We're also happy that so many moments stood out — from Versailles and the Louvre to the Normandy beaches and your castle stay at La Tortinière. It sounds like it was a beautiful blend of history, culture, and unforgettable experiences.

And thank you for your kind words about the French people — it means a lot.

We hope these memories stay with you for a long time, and we’d be thrilled to welcome you back whenever you're ready for another adventure.

Warm regards,
Sebastian

Fabulous experience in Tanzania in spite of local specialist's lack of assistance
Tanzania | Jun 17 - Jun 27, 2025

P
Pamela W.
Leander, TX | Reviewed on Jul 05, 2025
My son already wrote you about our disappointment regarding our trip planning experience with Peter. He also told you about changes with respect to some of our lodgings without our knowledge. NOTE: Someone from kimkim personally reached out to and spoke with my son. This was my 3rd trip arranged through kimkim and the first, and hopefully last one, to have a negative experience with the planning part of the trip.
However, on the flip side, we were so very blessed to have Eli as our full...
Read more

My son already wrote you about our disappointment regarding our trip planning experience with Peter. He also told you about changes with respect to some of our lodgings without our knowledge. NOTE: Someone from kimkim personally reached out to and spoke with my son. This was my 3rd trip arranged through kimkim and the first, and hopefully last one, to have a negative experience with the planning part of the trip.
However, on the flip side, we were so very blessed to have Eli as our full time guide and driver!!! He has 15 years experience and willingly shared so many wonderful facts about his country, the animals, birds, etc. Anyone who has Eli as their personal guide is truly blessed. He is a gem!!!! We were able to see the "big 5" and had so many closeup opportunities with numerous species of wildlife. My son shot over 2,000 photos and 75 videos.
Our lodgings were very nice and the food was quite tasty. We were surprised that almost all of the food served was geared to American tastes. The Tanzanian people are very welcoming and always had lovely smiles.

Local specialist: Agnes Mirembe

Fabulous tours
Australia | Jun 12 - Jul 1, 2025

S
Sallie C.
Denver, CO | Reviewed on Jul 04, 2025
Ruth helped us with our trip. I already had some things organized and wanted to include my son who is on vacation work visa. It was not easy to cobble around all of that. But she was patient and it all worked out brilliantly. Every tour we went on was a unique experience and we enjoyed them all tremendously. The bike tour of Sydney was fantastic, the nightime glow worm adventure in Byron bay was amazing and so was kayaking with dolphins. Another fabulous experience was the river float on... Read more

Ruth helped us with our trip. I already had some things organized and wanted to include my son who is on vacation work visa. It was not easy to cobble around all of that. But she was patient and it all worked out brilliantly. Every tour we went on was a unique experience and we enjoyed them all tremendously. The bike tour of Sydney was fantastic, the nightime glow worm adventure in Byron bay was amazing and so was kayaking with dolphins. Another fabulous experience was the river float on Mossman river up by Port Douglas. I never thought I would enjoy tours so much.
Cheers to Ruth! Thank you for making that all possible. We would have missed so much without your guidance.

Hotel Review
Own Accommodations Arranged

The Four Seasons in Sydney is amazing. Great service and as an American, rather reasonable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 08, 2025

Thank you so much Sallie. It was wonderful working with you and I am so glad that you enjoyed everything so much! I am delighted! Makes my job a joy!
Ruth

Paula planned the perfect trip for our family...
Australia | Jun 20 - Jun 29, 2025

K
Karen T.
Richardson, TX | Reviewed on Jul 04, 2025
Paula planned the perfect trip for our family to see a little bit of everything that we asked to do! We made wonderful memories that I will cherish forever! Read more

Paula planned the perfect trip for our family to see a little bit of everything that we asked to do! We made wonderful memories that I will cherish forever!

Hotel Reviews
Novotel Newcastle Beach
Newcastle
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ibis World Square
Sydney
Authenticity & Character
Location
Staff
Very friendly and helpful!
Cleanliness & Comfort
Mercure Welcome Melbourne
Melbourne

It is tucked away in the middle of Chinatown- fun location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pacific Hotel Cairns
Cairns

Loved the location and style- great place to stay!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

the perfect length- 1 hour- to get a lot of fascinating information.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Outer Barrier Reef Cruise (Snorkeler)
Full Day Outer Barrier Reef Cruise (Snorkeler)
Australia

This whole excursion was such a well organized, planned out trip. The boat ride over had a very informative talk given by one of the marine biologists and the staff was all positive and happy. The lunch was great. While on the floating station, not crowded, and again the staff was helpful and informative, The views underneath of the coral reef were beautiful and stunning.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Great Ocean Road Tour with Lunch
Full Day Great Ocean Road Tour with Lunch
Melbourne

A long day, but completely worth the views and the walk through the rainforest. A bonus stop at a little chocolate shop along the way with beautiful choices.

Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Airport to Cairns Hotel
Cairns Private Transfer Airport to Cairns Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Best of Fitzroy Island
Full Day Best of Fitzroy Island
Cairns

It was not a crowded excursion which was nice. I think going in winter helped! Felt like we were on our own private beach at Nudey Beach

Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Cairns Hotel to Airport
Cairns Private Transfer Cairns Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Australia

Highlight of our time in Melbourne! There is nothing cuter than watching these little penguins come in! The animal sanctuary was fantastic as well- we pet so many kangaroos and wallabies.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Dinner Cruise Window Seat (from Circular Quay Wharf)
Sunset Dinner Cruise Window Seat (from Circular Quay Wharf)
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Melbourne Private Transfer Airport to Hotel
Melbourne Private Transfer Airport to Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

Loved the farm visit along with the gorgeous views up in the mountains. The Botanical Garden was a nice way to end the day as well.

Quality of Experience
Food
My husband loved the meat pie he ordered for lunch!
Guides, Drivers and Staff
Our guide was a perfect mix of info and a funny character!
Transport
Sydney Private Transfer Hotel to Airport
Sydney Private Transfer Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Melbourne Private Transfer Hotel to Airport
Melbourne Private Transfer Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jul 10, 2025
G'day Karen, Firstly, I was hoping to run into you at LAX. Being a large airport, I know my chances were slim. :) Thank you so much for taking the time to share your feedback about your recent trip with me. I truly appreciate your kind words and are delighted to hear that you had a wonderful experience. Your review means a lot to me, and it helps continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more... Read more

G'day Karen,

Firstly, I was hoping to run into you at LAX. Being a large airport, I know my chances were slim. :)

Thank you so much for taking the time to share your feedback about your recent trip with me. I truly appreciate your kind words and are delighted to hear that you had a wonderful experience.

Your review means a lot to me, and it helps continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable, please don’t hesitate to reach out.

Looking forward to assisting you with your next adventure to the South Pacific!

Cheers,
Paula

Our trip planned with Ruth was perfect! Queen...
New Zealand | Jun 29 - Jul 3, 2025

K
Karen T.
Richardson, TX | Reviewed on Jul 04, 2025
Our trip planned with Ruth was perfect! Queenstown was a beautiful city and the excursions that we went on were just right! The gondola and luge tickets were just right for the day we arrived. The Milford Sound day tour was amazing- it is a long day but so worth it!! It was a bright sunny day and our tour guide was informative and fun! The Walters Peak Farm and BBQ lunch was a great way to spend our last afternoon- leaving room for some last minute shopping in town and enjoying the beautiful... Read more

Our trip planned with Ruth was perfect! Queenstown was a beautiful city and the excursions that we went on were just right! The gondola and luge tickets were just right for the day we arrived. The Milford Sound day tour was amazing- it is a long day but so worth it!! It was a bright sunny day and our tour guide was informative and fun! The Walters Peak Farm and BBQ lunch was a great way to spend our last afternoon- leaving room for some last minute shopping in town and enjoying the beautiful weather!

Hotel Review
Millennium Hotel Queenstown
queesntown
Authenticity & Character
Location
It is up on a steep hill so easy to walk down to town (~10minutes), but a tougher walk home up the hill.
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Milford Sound Glass Roof Van/CruiseVan
Full Day Milford Sound Glass Roof Van/CruiseVan
Queenstown (NZ)

Breathtaking!

Quality of Experience
Our driver, Tommy! He was awesome! And we really lucked out with beautiful weather.
Food
Guides, Drivers and Staff
Transport
Van was perfect size- loved the small group verses a large bus group.
Walter Peak Farm and Gourmet Barbecue Lunch
Walter Peak Farm and Gourmet Barbecue Lunch
New Zealand

BBQ Lunch was great- so many options and loved some of the unique offerings. The farm setting is just quaint and beautiful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Queenstown Private Transfer Airport to Hotel
Queenstown Private Transfer Airport to Hotel
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Queenstown Private Transfer Hotel to Airport
Queenstown Private Transfer Hotel to Airport
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 08, 2025

Hi Karen
I am delighted that you enjoyed your time in New Zealand! It was fun working with you on this part of your journey! It was fun working with you!
Ruth

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