Kimkim Trip Reviews

4.8
Based on 17,419 ratings
Read 17,419 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

panama in a week
Panama | Mar 8 - Mar 15, 2025

Brad
Brad R.
Springfield, MA | Reviewed on Mar 16, 2025
Panama City 3 day stay in Sofitel
Christian was our private guide for 2 days. He brought us to the Panama Canal and a city tour for one day and then to the Embara tribe another day. WOW BITH WERE AMAZING. What an educational and fun experience both of these days were. Christian was absolutely amazing, smart and personable! Would highly recommend him.
The Sofitel was great and in a great area to walk around!
4 days and 3 nights Nayara
Nothing else to say but YOU MUST STAY HERE IN...
Read more

Panama City 3 day stay in Sofitel
Christian was our private guide for 2 days. He brought us to the Panama Canal and a city tour for one day and then to the Embara tribe another day. WOW BITH WERE AMAZING. What an educational and fun experience both of these days were. Christian was absolutely amazing, smart and personable! Would highly recommend him.
The Sofitel was great and in a great area to walk around!

4 days and 3 nights Nayara
Nothing else to say but YOU MUST STAY HERE IN BOTH THE TREEHOUSE AND THE VILLAS!!!
The food , the people, the service, the wow factors, the tranquility. Just go and you will not regret

Hotel Reviews
Nayara Bocas del Toro

A MUST STAY the treehouse was a room that was so unique, views for miles from every area. To have cocktail hour on the top floor during a sunset or breakfast as the birds awoken is something we will never forget The over water bungalows with private saltwater pools led to a brilliant morning and evening. The service was more of a 7,8,9 star hotel than a 5star. At a push of a button you can have any food , that was Michelin like , a kayak, a bottle of champagne/sparkling wine, a cocktail, or some waters at any time of day. The food does take 45minutes to come out when ordered (except for dinner which is in a restaurant). The ELEPHANT HOUSE FOR DINNER—the most romantic beautiful best food I have ever eaten at a hotel. This is more then just a restaurant, it’s an experience The staff—wow wow wow. So polite so genuine so nice. 12/10

Authenticity & Character
Location
Beautiful island (but def an adventure to get too)
Staff
Cleanliness & Comfort
Sofitel Legend Casco Viejo
Panama city

We did not have a balcony for some reason but we had a 2 story lifted hotel room that was beautiful! The service and the food is 5star. Every morning breakfast got better and better. The bartenders were fun and personable. The pool was beautiful. The moet roof top is something to not be missed on a weekend with live music and a dj.

Authenticity & Character
Location
Easy to walk around, safe, a million restaurants and a great view
Staff
Cleanliness & Comfort
Room was cleaned 2-3 times per day.
Activity Reviews
Embera Village Adventure: Culture, Nature, and Traditions along the Chagres River
Embera Village Adventure: Culture, Nature, and Traditions along the Chagres River
Panama

Please do this and support the tribe. Such nice People Started with a 30 min canoe ride that was BEAUTIFUL! We then hiked 20 min into the forest to a waterfall that we swam in before continuing our canoe ride to the village. We danced with the children and watched some music. We walked around learning about the village and how they lived This is a MUST DO

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Panama City! Arrive at Tocumen International Airport
Welcome to Panama City! Arrive at Tocumen International Airport
Panama City

Christian was there to pick us up on time in a lovely car. He is great!

Quality of Experience
Guides, Drivers and Staff
Christian is AMAZING
Transport
Local specialist: Andrea Morita
Andrea
Andrea Morita
Local specialist in Bogota | Replied on Mar 17, 2025
Dear Brad, Thank you so much for sharing your experience in such detail! We truly appreciate the time you took to write this—it means a lot to us. We’re beyond happy to hear that you had such an amazing trip, from exploring Panama City with Christian (we’ll share your kind words with him!) to the unforgettable experience at Nayara Bocas del Toro. Your descriptions bring everything to life, and it’s wonderful to know that every part of your journey, from the hotels to the activities, left... Read more

Dear Brad,

Thank you so much for sharing your experience in such detail! We truly appreciate the time you took to write this—it means a lot to us.

We’re beyond happy to hear that you had such an amazing trip, from exploring Panama City with Christian (we’ll share your kind words with him!) to the unforgettable experience at Nayara Bocas del Toro. Your descriptions bring everything to life, and it’s wonderful to know that every part of your journey, from the hotels to the activities, left such a lasting impression.

It was an absolute pleasure to be part of your adventure, and we can’t thank you enough for your trust.

We hope to welcome you on another incredible trip in the future! ✨

Andrea

We highly recommend the Aracanto team led by Margoth & Felipe
Colombia | Feb 25 - Mar 10, 2025

Stephen
Stephen B.
United Kingdom | Reviewed on Mar 16, 2025
We highly recommend the Aracanto team led by Margoth and Felipe who did an excellent job, 1st listening to what we wanted and then planning a seamless complex trip. All their guides and drivers were top class and we learnt so much about this fascinating country. The standout part of their service was Margoth and Felipe’s genuine care and response 24/7 to any issue and willingness to make changes and reservations whilst we were in country which gave us great confidence as 1st time visitors.... Read more

We highly recommend the Aracanto team led by Margoth and Felipe who did an excellent job, 1st listening to what we wanted and then planning a seamless complex trip. All their guides and drivers were top class and we learnt so much about this fascinating country. The standout part of their service was Margoth and Felipe’s genuine care and response 24/7 to any issue and willingness to make changes and reservations whilst we were in country which gave us great confidence as 1st time visitors. S&J UK

Hotel Reviews
Hotel Casa San Agustín
Cartagena de Indias

Amazing architecture beautiful boutique hotel in heart of old town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Playa Tayrona
Magdalena

Beautiful villa style property in an amazing location overlooking river and sea with a pool in front . We would have preferred a room with a view which was not available.

Authenticity & Character
Location
Staff
Welcome wasn’t up to the usual up to standard we experienced in Columbia - a tour of the property would have helped.
Cleanliness & Comfort
El Cielo Hotel
Medellin

Top boutique hotel in best district of Medellin . Hotel is lovely and well designed but rooms are a bit soulless and corporate

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bedrooms not v comfortable
Hacienda Bambusa
El Caimo

Beautiful and unique property more like a private home than a hotel

Authenticity & Character
Location
The roads are dreadful to get this property - it works much better as arrive and chill out rather than as a base for day tours
Staff
All the staff are great but the walking guide was amazing guy and his walking tour around the estate and neighbouring Cacao farm was a highlight!
Cleanliness & Comfort
Sofitel Bogota Victoria Regia
Bogotá

Perfect high quality hotel as a base for a Bogata visit located in a nice area - great buffet breakfast but slow service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Short Cacao Tour (Hacienda Bambusa)
Short Cacao Tour (Hacienda Bambusa)
Armenia

We did this immediately on arrival and it was a super way to unwind from air travel and an unpleasant journey to the property on v bad roads . This hotel no longer sits in the middle of a Cacao farm - it’s now industrial level citrus planting so this walk takes you to the neighbouring farm to see Cacao farming on a charming local level.

Quality of Experience
Guides, Drivers and Staff
Our guide Camilo was a delight and v knowledgeable and chilled
City Tour of Bogotá with Gold Museum, La Candelaria, and Monserrate Hill
City Tour of Bogotá with Gold Museum, La Candelaria, and Monserrate Hill
Bogotá

Excellent- Oscar our guide was very knowledgeable and a really nice guy and we really enjoyed visiting the highlights of Bogata

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Mar 16, 2025
Dear Stephen and Jane, Thank you so much for your kind words and for taking the time to share your experience! We are absolutely delighted to hear that you had such a great time in Colombia and that we could help make your trip memorable. It was truly a pleasure meeting you both. Your feedback is incredibly valuable to us. Every detail you have shared will be reviewed with our team and will help us continue improving and offering the best experiences in Colombia. We’ll also pass along your... Read more

Dear Stephen and Jane,

Thank you so much for your kind words and for taking the time to share your experience! We are absolutely delighted to hear that you had such a great time in Colombia and that we could help make your trip memorable. It was truly a pleasure meeting you both.

Your feedback is incredibly valuable to us. Every detail you have shared will be reviewed with our team and will help us continue improving and offering the best experiences in Colombia. We’ll also pass along your kind words to Oscar, Camilo, and all your guides and drivers. Thank you for taking the time to share such thoughtful comments.

Sending you both our very best wishes, and Muchas Gracias for visiting our home country. We truly appreciate your time in writing this review.

Wishing you all the best,
Aracanto Team, Felipe and Margoth

Exploring Japan in 7 Days
Japan | Mar 7 - Mar 15, 2025

Barbara
Barbara P.
Canada | Reviewed on Mar 16, 2025
We were only in Japan for 7 days, but managed to see four cities in that time-Kyoto, Tokyo, Osaka, and Izu. We saw many incredible attractions with the expertise of KimKim. We particularly enjoyed experiencing traditional Japanese accommodation and cuisine. Eleanor, our planner, was professional, responsive to our questions, and very polite. We never worried while we were travelling and were able to discover beautiful Japan! Thank you KimKim and Eleanor for an amazing experience. We... Read more

We were only in Japan for 7 days, but managed to see four cities in that time-Kyoto, Tokyo, Osaka, and Izu. We saw many incredible attractions with the expertise of KimKim. We particularly enjoyed experiencing traditional Japanese accommodation and cuisine. Eleanor, our planner, was professional, responsive to our questions, and very polite. We never worried while we were travelling and were able to discover beautiful Japan! Thank you KimKim and Eleanor for an amazing experience. We would highly recommend their services to anyone planning for a stress free trip!

Hotel Reviews
The Royal Park Hotel Tokyo Haneda (Terminal 3)
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Yukairo Kikuya
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Canvas Osaka Kitahama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Togetsutei Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Mar 17, 2025

Thank you for your wonderful feedback! I’m delighted to hear that you had an amazing experience exploring Japan and enjoyed the traditional accommodations and cuisine. It’s great to know that I’m planning made your trip smooth and stress-free.

We truly appreciate your recommendation and would love to assist you with any future adventures!

5 day trip from Marrakech. We travelled with ...
Morocco | Mar 11 - Mar 15, 2025

J
Jacqui H.
United Kingdom | Reviewed on Mar 16, 2025
5 day trip from Marrakech. We travelled with Az to Imlil in the Atlas mountains, then to Ait Ben Haddou, Ourazazate then onto Merzouga in the Sahara desert with camel ride to our overnight camp (highly recommended). Then back to Marrakech via Rossini, Todra and Dades gorges. Az was polite, quiet and very helpful. Some long days in the car but well worth it. Multiple stops enroute to walk around local markets and small towns. Particularly enjoyed the fossil workshop visit. You can choose... Read more

5 day trip from Marrakech. We travelled with Az to Imlil in the Atlas mountains, then to Ait Ben Haddou, Ourazazate then onto Merzouga in the Sahara desert with camel ride to our overnight camp (highly recommended). Then back to Marrakech via Rossini, Todra and Dades gorges. Az was polite, quiet and very helpful. Some long days in the car but well worth it. Multiple stops enroute to walk around local markets and small towns. Particularly enjoyed the fossil workshop visit. You can choose when or where you stop or even buy lunch at a supermarket and have a picnic. Az was a safe driver and kept the vehicle clean.

Hotel Reviews
Kasbah Tizzarouine
Boumalne

Visited out of season, so the pool was not available to us. Upon arrival we were offered a drink/snacks but after a 30 minute wait no one returned. Had to wear duvet jackets at meal time as only one heater for a large dining room. Bedroom warm and comfortable.

Authenticity & Character
Location
Good views over gorge but nothing much in walking distance.
Staff
Cleanliness & Comfort
Luxury Camp Chebbi
Merzouga

Great camel ride approx 60 mins, with stops for photos. Camp and facilities clean and tidy. Heating/air conditioning in the room. Good food. Opportunity for a campfire if not too windy. Very friendly and attentive staff. Choice of returning by 4WD or camel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Isfoula
Ait Ben Haddou

Pleasant, clean and good food with a warm and friendly welcome.

Authenticity & Character
Location
Just a 5 minute drive away from Ait Ben Haddou, in a quiet position.
Staff
Cleanliness & Comfort
Atlas Berber Lodge
Imlil

Typical Berber lodge and hospitality. Traditional Moroccan food and plenty of it. Large ensuite rooms, excellent views from the terraces. Situated up the hill away from the main village. Highly recommend for the Moroccan experience.

Authenticity & Character
Typical Berber furnishings and hospitality
Location
Fabulous views of the mountains.
Staff
The hospitality couldn't have been more welcoming, friendly and attentive.
Cleanliness & Comfort
It was cold when we arrived but a heater was provided in the dining room which kept us snug.
Activity Review
Overnight in the Sahara Desert
Overnight in the Sahara Desert
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco, New York, Spain | Replied on Mar 16, 2025

Thank you so much for your thoughtful review! We're delighted to hear that you had a wonderful five-day journey exploring the Atlas Mountains, Ait Ben Haddou, and the breathtaking Sahara. It’s great to know that you enjoyed the flexibility of the trip, from stopping at local markets to having a picnic along the way. We're especially glad you had a great experience with Az—he truly values providing a safe, comfortable, and memorable journey for our travelers.

We appreciate your recommendation and hope to welcome you on another adventure in Morocco in the future!

We thought all of our guides were great! Step...
Galapagos Islands | Mar 8 - Mar 15, 2025

Melissa
Melissa W.
Dallas, TX | Reviewed on Mar 16, 2025
We thought all of our guides were great! Stephano, Alexis, Justin, Azu did a great job teaching us and helping us to have fun! Jacquie was our support person and she made everything run very smoothly. If I had a question, she could confirm the plan or make sure things went as planned. Read more

We thought all of our guides were great! Stephano, Alexis, Justin, Azu did a great job teaching us and helping us to have fun! Jacquie was our support person and she made everything run very smoothly. If I had a question, she could confirm the plan or make sure things went as planned.

Hotel Reviews
Hotel Indigo Galápagos
San Cristóbal

This is a lovely hotel by the water and close to everything. We enjoyed sitting by the pool in the mornings and listening to the sea lions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Finch Bay Galapagos Hotel
Puerto Ayora
Authenticity & Character
Location
You have to take a little walk and free boat (provided by the hotel) to get to town, but it was all part of the experience and we loved the location!
Staff
Cleanliness & Comfort
The room was a bit small, but we didn’t spend much time there! The beds were very comfortable and the room was kept very clean.
EB Hotel by Eurobuilding Quito
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Transfer to the airport for your flight back home (Departure)
Transfer to the airport for your flight back home (Departure)
Galapagos Islands
Guides, Drivers and Staff
Transport
Private Expedition to El Junco Lagoon - Galapaguera Colorado Hill - Puerto Chino Beach
Private Expedition to El Junco Lagoon - Galapaguera Colorado Hill - Puerto Chino Beach
Galapagos Islands
Wildlife Encountering at Lobos Island
Wildlife Encountering at Lobos Island
Galapagos Islands

This was our favorite day! We saw lots of wildlife at Las Lobos Island and enjoyed snorkeling as well. Right after snorkeling we actually followed a pod of Orcas rather than going to the beach. Apparently this is super rare, so maybe don’t expect an orca sighting!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Galapagos Islands

We enjoyed talking with our guide, Justin. The Interpretation Center was okay. La Lobería was beautiful and it was cool to see the sea lions. The conditions were a little rough for snorkeling, but we had a good time. There was heavy rain on the way back to our ride.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

We had a great time seeing all the different birds and learning how to identify them. We saw iguanas and sea lions as well. The snorkeling was fun too! We saw rays and reef sharks as well as many varieties of fish.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
There was a lot of waiting on this tour. We had a great time, but when it was all over we had to wait a long time to leave.
Kayaking Tortuga Bay (by boat) - Afternoon at Leisure
Kayaking Tortuga Bay (by boat) - Afternoon at Leisure
Puerto Ayora

Tortuga Bay was beautiful. We saw so many marine iguanas and learned about the sea turtles nesting. The waves were incredible and made the walk to Mansa beach a lovely one. We kayaked in the calmer water and saw the mangrove and many, many sea turtles. My daughter loved this!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora

This was a very cool experience. The restaurant was nice, and we were able to watch the tortoises in the rain. They had rain boots and umbrellas for us. We didn’t end up planting a tree, because my daughter got stung by fire ants in that area. My only suggestion would be to find a way to treat for fire ants.

Quality of Experience
The ants made it a little less amazing. But otherwise it was great.
Food
Guides, Drivers and Staff
Stephano was very knowledgeable and his English was great. We learned so much that day!
Transport
Welcome to Ecuador: Let Your Adventure Begin!
Welcome to Ecuador: Let Your Adventure Begin!
Galapagos Islands

Marco was so kind. He took us to the hotel and then picked us up early in the morning. The process to fly between Quito and Baltra was not self-explanatory, so it was nice to have his guidance!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 17, 2025
Dear Melissa,
Thank you so much for your kind words!
I'm truly happy to hear that you and your family had such a wonderful experience in the Galápagos. It’s great to know that Stephano, Alexis, Justin, and Azu did a fantastic job teaching you and making sure you all had fun along the way. I’m also glad that Jacquie was able to support you throughout the trip and make everything run smoothly!
I truly appreciate your comments related to hotels, the staff, and the service, it is so important to... Read more

Dear Melissa,
Thank you so much for your kind words!
I'm truly happy to hear that you and your family had such a wonderful experience in the Galápagos. It’s great to know that Stephano, Alexis, Justin, and Azu did a fantastic job teaching you and making sure you all had fun along the way. I’m also glad that Jacquie was able to support you throughout the trip and make everything run smoothly!

I truly appreciate your comments related to hotels, the staff, and the service, it is so important to improve and to share too, with your feedback.

We are glad you had such a great trip, and I’d be delighted to help you plan an even more personalized and exclusive experience in the future!
We wish you many more amazing adventures together!

All the best,
Alvaro and Jacquie

Marisa & KimKim team were in constant communi...
Portugal | Mar 9 - Mar 14, 2025

Kimberly
Kimberly H.
Wallingford Center, CT | Reviewed on Mar 15, 2025

Marisa & KimKim team were in constant communication with us throughout our trip. The hotels selected were amazing. All plans went off without a hitch. Great vacation!

Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Mar 18, 2025

Dear Kimberly,
Thank you so much for your kind words! It’s always our goal to make sure your vacation is stress-free and unforgettable. Wishing you many more wonderful adventures ahead!😊
Your Friend in Portugal - Marisa

Trip to the Yucatan
Mexico | Mar 9 - Mar 14, 2025

C
Carter G.
Dallas, TX | Reviewed on Mar 15, 2025

Charlotte put together the itinerary for us perfectly. Not too much, not too little, but just the right amount of activities for our family of four. The activities and accommodations were aligned with the objectives and preferences we had in mind for the trip. We wanted to do things "off the beaten path," and that's what Charlotte delivered. Highlights included swimming in the cenote, Sian Ka'an boat tour (highly recommended), and snorkeling with sea turtles. The team also supported us during the trip and were quick to answer questions when they arose.

Local specialist: Charlotte Melun

Iceland Delights
Iceland | Mar 2 - Mar 8, 2025

P
Patrick C.
Ashburn, VA | Reviewed on Mar 15, 2025
We were very happy with Eric throughout the planning process. He was very responsive and sensitive to our technical challenges.
The itinerary met our required wishes. The 'Golden Circle' stay was a great way to begin our introduction to Iceland and the proximity to the airport of our first lodging helped us deal with the jetlag. The geothermal activity was a real attraction. Unfortunately I missed the planned activity at that location.
Our stay in Kirkjubaejarklaustur gave us exposure to...
Read more

We were very happy with Eric throughout the planning process. He was very responsive and sensitive to our technical challenges.
The itinerary met our required wishes. The 'Golden Circle' stay was a great way to begin our introduction to Iceland and the proximity to the airport of our first lodging helped us deal with the jetlag. The geothermal activity was a real attraction. Unfortunately I missed the planned activity at that location.
Our stay in Kirkjubaejarklaustur gave us exposure to the desolation and rawness of the country. The Diamond Beach day trip was a pleasant surprise. We loved the icebergs.
After the relative sparseness of humanity of the first two stays, Reykjavik was anything but. Unfortunately, Penny caught a virus of some sort two days before we were to fly to Iceland, and she couldn't partake of the Sky Lagoon pass. I, however, very much enjoyed the venue. It was splendid and I wish Penny had felt better and been able to accompany me. It was quite breathtaking.

Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Aug 27, 2025

Hi Patrick!

Thank you for your kind words! I’m glad the itinerary helped you balance jetlag, exploration, and the contrasts between Iceland’s remote landscapes and vibrant Reykjavik. I hope Penny's illness didn't affect your trip any further than missing the Sky Lagoon, and it’s wonderful to hear that at least you got the chance to try it - it truly is breathtaking.

My very best wishes to the both of you!
Èric

Thanks Marisa and the KimKim team!
Portugal | Mar 9 - Mar 14, 2025

S
Stephen H.
Dallas, TX | Reviewed on Mar 15, 2025
Marisa was great to work with during the planning process. The hotels she chose were perfect! Both the Cascais Miragem (in Cascais) and Cascade Wellness (in Lagos) were perfectly located and offered everything we could have asked for. The Cascade Wellness hotel is a ocean front resort and offers direct access to the walking trails along the cliffs and to the beaches. We found the Cascais Miragem to be a perfect mix of walking distance to the town (10 mins) and luxury amenities that we... Read more

Marisa was great to work with during the planning process. The hotels she chose were perfect! Both the Cascais Miragem (in Cascais) and Cascade Wellness (in Lagos) were perfectly located and offered everything we could have asked for. The Cascade Wellness hotel is a ocean front resort and offers direct access to the walking trails along the cliffs and to the beaches. We found the Cascais Miragem to be a perfect mix of walking distance to the town (10 mins) and luxury amenities that we needed at the end of our trip. Day trip to Sintra and stops along the Cascias coast were worth the time for a day trip. Marisa was was always responsive to our questions and made really great suggestions to fill out the trip for us. We didn't end up eating at any of her restaurant suggestions as we prefer to find them ourselves but they all looked to be excellent choices if you don't want to research those yourself. Having a driver available for airport transport and the Sintra trip made things very convenient. Rental car process was seamless and easy. Don't be intimidated with tackling the drive from Lisbon to Lagos yourself. It was easier than expected. We only had to to spend 15 minutes driving in Lisbon then it was out into the countryside on the open road highway. Our 16 year old son said this was a Great trip form him as well. Other observations: don't worry about the language as everyone there speaks english and the Metros in Lisbon were safe, efficient, clean and easy to navigate. Thanks Marisa and the KimKim team!

Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Mar 18, 2025

Hello Stephen,

Thank you so much for your thoughtful feedback! I am absolutely delighted to hear that your trip went so well and that the hotels were a perfect fit for your needs. It’s great that your son enjoyed the trip as well - it’s always nice to hear that the whole family had a great time.

It was a pleasure helping plan your trip, and I’m so glad it turned out to be such a memorable experience. Wishing you both and your son many more amazing adventures ahead!

Your Friend in Portugal - Marisa

Planning was fine overall
Costa Rica | Mar 1 - Mar 8, 2025

Sally
Sally R.
Northbrook, IL | Reviewed on Mar 15, 2025
Overall, planning was great with Brian and team. We were trying to stay within a certain budget and with some tweaking we got there. Both hotels were very nice overall with amazing views. More on that later. As for the tours, the Danaus rainforest tour was underwhelming especially after the hanging bridges guided tour that we added on after we got to La Fortuna. Traveling to and from our destinations was a different story. On our way from SJO to La Fortuna, our driver’s car broke down in the... Read more

Overall, planning was great with Brian and team. We were trying to stay within a certain budget and with some tweaking we got there. Both hotels were very nice overall with amazing views. More on that later. As for the tours, the Danaus rainforest tour was underwhelming especially after the hanging bridges guided tour that we added on after we got to La Fortuna. Traveling to and from our destinations was a different story. On our way from SJO to La Fortuna, our driver’s car broke down in the middle of nowhere on a dark winding road (dead battery) Fortunately there was a local restaurant that was open not too far up a hill where we could wait for another driver. We waited another 1 1/2 hours which made for a very long trip to our first destination. Then on our final trip from Manuel Antonio back to SJO our driver showed up at the planned departure time of 8am with a flat tire. Again we had to wait over an hour for a new driver/vehicle making for a very stressful drive to catch our flight given the heavy traffic. We understand things happen but would expect greater reliability and better maintenance of the vehicles used to transport guests. Finally, while we did love La Mariposa hotel in Manuel Antonio we would strongly suggest letting guests know that they should bring their own toiletries and towels. We actually had to go and buy our own soap, shampoo, kleenix, etc., since they only provided small sample sizes of shampoo, soap and some lotion which was barely enough for one person per night. In addition for 2 people they give you 2 bath towels and only one hand towel to share? Anything beyond that they charged $5 per towel! We have never seen anything like that anywhere. Not to mention what you have to go through just to get a towel for the pool! For what we paid and given how ecologically conscious the country is we were surprised by all the waste of plastic containers they go through as opposed to other local hotels that use stationary refillable containers.

Hotel Reviews
La Mariposa Hotel
Manuel Antonio

Amazing views and nice large rooms but amenities are sorely lacking.

Authenticity & Character
The views and setting
Location
Beautiful setting, grounds and view.
Staff
Staff was fine with the exception of one gentleman who was extremely rude!
Cleanliness & Comfort
The room was clean but bring your own toiletries and towels. They provide only sample size soap, shampoo and lotion barely enough for 1 person staying 1 night. They only provide one bath towel per person and 1 hand towel to share? Anything more is $5 per towel!!
Arenal Manoa & Hot Springs
Fortuna

Great hotel with lots of nice amenities. Rooms were a little dated.

Authenticity & Character
Views and grounds were beautiful and greatly amenities such as pool, hot springs and breakfast which was amazing!!
Location
Staff
Very friendly and accomodating
Cleanliness & Comfort
Only issue was that rooms are a bit dated.
Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

Beautiful!

Quality of Experience
Guides, Drivers and Staff
Had to hurry through the last part after guide spent a little too much time time in the beginning of the tour
Transport
Ecocentro Danaus Guided Rainforest Walk (without Transportation)
Ecocentro Danaus Guided Rainforest Walk (without Transportation)
Arenal/La Fortuna

Underwhelming. While pretty it was a very short hike and would recommend other tours instead.

Quality of Experience
Guides, Drivers and Staff
Guides were great! Staff was mixed.
Transport
Our transportation broke down upon arrival and departure
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Mar 17, 2025
Hola Sally! Thank you for your detailed feedback. I’m glad to hear you enjoyed the planning process and the beautiful hotel views. I truly appreciate your insights on the tours, transportation, and hotel amenities. I’m sorry to hear about the transportation delays—you’re absolutely right that reliability is important, and I’ll be sure to address this with our team. Your notes on the hotel’s amenities are also valuable for setting the right expectations for future travelers. I appreciate you... Read more

Hola Sally!

Thank you for your detailed feedback. I’m glad to hear you enjoyed the planning process and the beautiful hotel views. I truly appreciate your insights on the tours, transportation, and hotel amenities. I’m sorry to hear about the transportation delays—you’re absolutely right that reliability is important, and I’ll be sure to address this with our team. Your notes on the hotel’s amenities are also valuable for setting the right expectations for future travelers.

I appreciate you sharing your experience, and I hope you still have many wonderful memories from your trip. Wishing you all the best, and I’d love to assist you again in the future!

Best regards,
Bryan

I can’t say enough about the amazing trip my ...
Japan | Mar 4 - Mar 7, 2025

Joanne
Joanne M.
Ashburn, VA | Reviewed on Mar 14, 2025
I can’t say enough about the amazing trip my husband and I had hiking the Kumano Kodo trail. Ilse was absolutely wonderful in setting up our hike and worked with us patiently as our plans needed to be modified because I was running the Tokyo Marathon the weekend before. Our meals and hosts each night were perfect. My husband and I were not only celebrating my marathon but our 25th wedding anniversary. Ilse made it special from start to finish. Read more

I can’t say enough about the amazing trip my husband and I had hiking the Kumano Kodo trail. Ilse was absolutely wonderful in setting up our hike and worked with us patiently as our plans needed to be modified because I was running the Tokyo Marathon the weekend before. Our meals and hosts each night were perfect. My husband and I were not only celebrating my marathon but our 25th wedding anniversary. Ilse made it special from start to finish.

Hotel Reviews
Yunominesou
Yunomine Onsen

Yunominesou offered a more traditional Japanese experience and we shared it with many other hikers. The hot spring on the property was genuine and soothing, although the meals were a bit too exotic for our taste, especially the dishes that needed preparation at the table. However, they did make efforts to label the items in English, which helped. We were a bit let down by the breakfast and lunch that were packed for us, which lacked variety and freshness.

Minshuku Chikatsuyu
Tanabe

Our stay at Minshuku Chikatsuyu was a lovely experience with a great family-style dining atmosphere. While it was larger than our first accommodation, it still felt intimate, with beautiful views from the dining hall. The meals were delicious, although the lunch provided was just a small sandwich, which fell short of expectations.

Minpaku Akatsuki (5-minute drive from Takahara) 民泊あかつき

The accommodation at Minpaku Akatsuki was a wonderful start to our trip. The host was incredibly welcoming, and staying there felt like being in her own home. The meals were fantastic and the sleeping quarters were comfortable. Breakfast was also wonderful, offering us everything we needed to start the day on a high note. The personal touch made it an unforgettable experience.

Activity Review
Hike the Kumano Kodo from Chikatsuyu to Hongu
Hike the Kumano Kodo from Chikatsuyu to Hongu
Chikatsuyu

Hiking the Kumano Kodo from Chikatsuyu to Hongu was a remarkable experience. The trail offered a wonderful landscape, and the camaraderie with fellow hikers was heartwarming. Meeting the same hikers across different points during our journey added a unique touch to the overall experience.

Local specialist: Ilse Montald

Apart from the guide in Jaipur, who seemed a ...
India | Feb 23 - Feb 27, 2025

A
Amanda A.
the Netherlands | Reviewed on Mar 14, 2025

Apart from the guide in Jaipur, who seemed a bit stressed and rushed us, everyone was amazing!

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 17, 2025

Dear Amanda,

Thank you for taking the time to share your review and such beautiful pictures of your recent trip with us! We're thrilled to hear about your fantastic experience and look forward to helping you plan more unforgettable journeys anytime you decide to revisit our country.

Best Regards
Ravi

Every place that was planned for us was what ...
Vietnam | Mar 2 - Mar 6, 2025

Marcia
Marcia E.
Japan | Reviewed on Mar 14, 2025
Every place that was planned for us was what I imagined in trying to get to know the north region of Ha Noi. Even though the weather was not sunny, the Ha Long Bay was mysterious, when shrouded in clouds. We arrived in Ha Noi, after a busy weekend in Saigon at a wedding but we felt that we could relax the first two nights in our hotel and also on the one night on Capella Cruise. The meals cruise meals were fantastic. We only joined the rooftop 6:00 AM Tai Chi activity, which in the mist of... Read more

Every place that was planned for us was what I imagined in trying to get to know the north region of Ha Noi. Even though the weather was not sunny, the Ha Long Bay was mysterious, when shrouded in clouds. We arrived in Ha Noi, after a busy weekend in Saigon at a wedding but we felt that we could relax the first two nights in our hotel and also on the one night on Capella Cruise. The meals cruise meals were fantastic. We only joined the rooftop 6:00 AM Tai Chi activity, which in the mist of Halong Bay was so memorable. Our driver, Guong? (Means strong in English) was sweet and helpful at every turn). He used English as best he could to point out important sites. Our guide Mr. Win was knowledgeable, but he seemed tired, especially on the first day. I don’t feel we learned a lot about the Old Capital. The Pagoda was OK. Our guide seemed young and in need of some better social skills. Our rower on the Tam Coc tour was amazing, and my husband asked a lot of questions through our guide about the life in that Ninh Binh area. I loved the cooking class in the traditional house. The young woman (never caught her name) was quite fluent in English, and helped her aunt in teaching us recipes.

Hotel Review
Capella Cruise
Halong

Our room was a river level with a deck, and was so peaceful and elegantly appointed. The meals were superior, and we especially like the salad bar area. I think the desserts could have more variety, but that is minor. They had a self-made dark honey that I had every meal with yogurt. We were tired from our busy weekend and traveling from Saigon, but never felt pressured to go to the many activities offered. We are so glad that we didn’t miss the Tai chi on the roof of the boat at 6:00 AM with misty mountains in the background and the Vietnamese zither playing. Such a memorable experience. All the crew were very nice and did multiple duties with joy. I would recommend, to someone (Cruise companies, government, Heritage committees, etc), that a greater effort be made to keep the bay clean. I did not want to go swimming in it because of the many pieces of floating trash. Eventually this will get worse, and tourists won’t want to come.

Local specialist: Huyen Nghiem

Highlight of our trip this year was the Osa P...
Costa Rica | Feb 24 - Mar 10, 2025

B
Brigitte D.
Kanab, UT | Reviewed on Mar 14, 2025
Highlight of our trip this year was the Osa Peninsula. The Drake Bay Wilderness Lodge was a wonderful place where we stayed for 5 days/4 nights.
The food was excellent: a culinary and aesthetic delight. Cudos to the chef cook!
The heart of the whole place is "Henry" the waiter. He is a natural talent and his welcoming and friendly and kind attitude makes the stay at the Lodge special.
For the 3rd Tour we didn't want the Cano Island and were given the advice to go to see an⁶ Animal Farm...
Read more

Highlight of our trip this year was the Osa Peninsula. The Drake Bay Wilderness Lodge was a wonderful place where we stayed for 5 days/4 nights.
The food was excellent: a culinary and aesthetic delight. Cudos to the chef cook!
The heart of the whole place is "Henry" the waiter. He is a natural talent and his welcoming and friendly and kind attitude makes the stay at the Lodge special.
For the 3rd Tour we didn't want the Cano Island and were given the advice to go to see an⁶ Animal Farm including a Nightwalk."
What it turned out to be was the so-called "Tapir Trail", a great trail, but definetly in the category of strenuous with a lot of exposure. A small trail , steep, partly slippery ending up at a waterfall. We didn't put on the rubber boots which we were offered - without explanation- at the Entrance but the guide assured us that we could keep on our (Keen) hiking shoes.
Glad that we did that, since it gave us a better footage on the trail versus oversized rubber boots..Again, a great hike, but it would be very advisable if the Manager at the Lodge would give his customers ( also considering the age group and the temperature of the day)detailed information about this hike ( and not naming it an Animal Farm Tour).
After return , in the evening, we had to remove some tics from our body!
We signed up for 3 tours: the Corcovado NP and the Mangrove Tour were each excellent Vincent was a great naturalist guide and the captain was superb.

Overall: a wonderful place to stay.
Sure, if the manager or the person in charge there, would have an attitude like Henry the place would even be better.

Overall Transportation from one place to another was always on time, with friendly drivers and very good vans! Big plus!

Alex, the captain , who brought us to Sierpe for the transfer to Manual Antonio, was a real professional and seasoned captain.

Manual Antonio: Ariel was a very good guide in the National Rainforest there.

Karake Hotel: good location. We were there in 2024.

Drive to La Fortuna: Oskar was an excellent driver on these windy roads.

Hanging Bridges Tour a must and great experience. Guide David was very good.

Ecotermales: great place. Have been there in 2024.
The issue with the wrong time on the clock of the piscinas was discussed with Greg
and resolved.

Again: all together a wonderful trip for us.
A big Thanks!
A big Thanks also to Greg ( and Gustavo) who helped us getting the trip together on short notice. Greg was in touch with us along the trip and made sure that everything was happening smoothly what it did indead! Great customer service!

Hotel Reviews
Hotel Lavas Tacotal
Fortuna, San Carlos

A nice place outside of La Fortuna. More in the country side. We enjoyed that is was not in the center of Fortuna and more quiet. It is a rather big place, but the individual Bungalows are well placed and provide privacy. Nice landscaping with native plants and trees. Had the Deluxe Garden Bungalow which was huge and something smaller would have been good enough for us. Nice swimming pool. Restaurant: since it is basically a very big place, we had to decide about a time slot for breakfast ( every 15 minutes). So it is a very busy and a rather crowded breakfast situation. Not for a relaxed breakfast. We were in La Fortuna in 2024 and stayed at the Campos Hotel. We learned that kimkim is not working anymore with this place. We loved it! Spacious room had a very special character, unlike seen anywhere else. Great swimming pool a little separate from the building. Good location. Good breakfast. Breakfast room not crowded. 10 minute walk to town with panderias on the way. There was a bridge beeing repaired, so cars had to take a detour. Maybe that is why it was taken off the list. I highly recommend adding it again. We would have loved to stay there this year also.

Authenticity & Character
Location of Bungalows and landscaping
Location
Staff
Cleanliness & Comfort
Breakfast situation not ideal. Outside of La Fortuna for people like us who want to avoid the huzzle and buzzle of the city and be more in nature. Free laundry when you stay 3 nights.
Delta Hotels by Marriott San José Aurola
San José

A good place to stay. Downtown. But be aware of robbery on the streets, as we have heard from fellow guests. Restaurant: good. But we had to wait a very long time before being served because a group was there ( came even after us). I talked to the manager after ~ 2 hours waiting ( not even water was served) and he apologized and reimbursed our dinner. Lesson learned: go in restaurant when no group is there.

Authenticity & Character
Restaurant waiting time
Location
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Nature Hike
Manuel Antonio National Park Nature Hike
Manuel Antonio

Ariel was a great guide. Park was happily less crowded then last year. Had afternoon tour. Overall it is certainly advisable to go as early as possible to have the chance to see more animals.

Quality of Experience
How intuitively Ariel discovered animals!
Guides, Drivers and Staff
Transport
On time, friendly driver
Arenal Hanging Bridges Guided Walk
Arenal Hanging Bridges Guided Walk
Arenal/La Fortuna

Hanging bridges Tour is a must. Would have liked to learn how they were built. Maybe showing a video of the construction process, since it it so unbelievable! David was a great guide.

Quality of Experience
Guides, Drivers and Staff
Transport
EcoTermales Hot Springs Experience with Meal
EcoTermales Hot Springs Experience with Meal
Arenal/La Fortuna

Were there in 2024. This year we choose the morning spot and could enjoy the surrounding nature. At the evening spot it is dark outside! Different pools with different temperatures . Bring your own watch to observe the time since the official watch gave the wrong time .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Mar 20, 2025
Thank you so much for sharing such a detailed and heartfelt review, Bridgitte!
>
We’re delighted to hear that the Osa Peninsula, especially Drake Bay Wilderness Lodge, was the highlight of your trip. I’m thrilled you enjoyed the food, the incredible service from Henry, and all the tours, including Corcovado NP and the Mangrove Tour. Your feedback on the Tapir Trail is incredibly valuable, and I’ll make sure to pass along your suggestions to the Lodge to help future guests prepare for that...
Read more

Thank you so much for sharing such a detailed and heartfelt review, Bridgitte!
>
We’re delighted to hear that the Osa Peninsula, especially Drake Bay Wilderness Lodge, was the highlight of your trip. I’m thrilled you enjoyed the food, the incredible service from Henry, and all the tours, including Corcovado NP and the Mangrove Tour. Your feedback on the Tapir Trail is incredibly valuable, and I’ll make sure to pass along your suggestions to the Lodge to help future guests prepare for that adventure.
>
It's wonderful to know that your experience was filled with so many memorable moments and that everything ran smoothly, thanks to Greg. We truly appreciate your kind words and are so glad we could make your trip memorable.
>
Will look forward to assisting in your future adventures 🌎

All the guides were great, John our guide for...
Vietnam | Feb 27 - Mar 7, 2025

Edmund
Edmund W.
Santa Clarita, CA | Reviewed on Mar 14, 2025
All the guides were great, John our guide for marble mountain and the drive from Hoi An to Hue , along with Lucy on the afternoon tour in Hoi An we especially good. All the small group tours were good. Very good on all the details of the trip set up by our agent Lucy and a good communicator. Hotels were generally good as advertised. Especially hotel in Hue. Imperial hotel in Hanoi facilities were just ok, staff was great though and location was perfect Read more

All the guides were great, John our guide for marble mountain and the drive from Hoi An to Hue , along with Lucy on the afternoon tour in Hoi An we especially good. All the small group tours were good.

Very good on all the details of the trip set up by our agent Lucy and a good communicator.

Hotels were generally good as advertised. Especially hotel in Hue. Imperial hotel in Hanoi facilities were just ok, staff was great though and location was perfect

Hotel Reviews
M'Gloria Cruise
Ha Long
Authenticity & Character
Location
Staff
Cleanliness & Comfort
was substitued to alternative ship as ours had mechanical, We took the Doria cruise very nice new ship staff great, only the food came up short 3 star was advertised as a 4.5 stars . overall very good
Hanoi Imperial Hotel & Spa
hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
we stayed here twice on our trip 2nd time the room bathroom needed a shower door - did not have overall bathroom needed some improvement on access to tub / shower, 1st room was great
Silk Path Grand Hue
Authenticity & Character
Location
Staff
Cleanliness & Comfort
very nice hotel fantastic breakfast and restaurant, nice pool and spa, room a little small ( just a little )
The Saga Hotel Hoi An
Hoi An

very good

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (M'Gloria Cruise)
Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (M'Gloria Cruise)
Ha Long Bay
Quality of Experience
Guides, Drivers and Staff
this was a nice side trip on the cruise, very efficient coordinated effort with the boats and all the transfeers
Transport
On Boarding - Lan Ha Bay - Tra Bau (M'Gloria Cruise)
On Boarding - Lan Ha Bay - Tra Bau (M'Gloria Cruise)
Ha Long Bay
Quality of Experience
Food
food came up a bit short for a 4.5 rated ship, It was fine but given the level of the tour and how it is rated it should have been better
Guides, Drivers and Staff
Transport
bus was nice, long distance bus with business class style recliner seats great for the long trip 3 hours to Hanoi Bay
Hanoi City tour - Joint in tour
Hanoi City tour - Joint in tour
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Deluxe Hue Sightseeing Full Day Tour - Join tour
Deluxe Hue Sightseeing Full Day Tour - Join tour
Hue

great tour we were able to see a lot of sites on the full day tour

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Marble Mountain & Cham Museum
Visit Marble Mountain & Cham Museum
Vietnam
Quality of Experience
Guides, Drivers and Staff
Transport
My Son Sanctuary & Hoi An City Full Day Tour
My Son Sanctuary & Hoi An City Full Day Tour
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lucy Do
Lucy
Lucy Do
Local specialist in Vietnam | Replied on Apr 10, 2025

Hi Edmund and Cindy,

Thank you so much for your feedback. I'm very thrilled to hear that you enjoyed your holiday.
Thanks for your kind words about John; he remembers you and sends his warm regards.
We’re very grateful for customers like you and hope to see you again in Southeast Asia!

Best regards,
Lucy

Wonderful trip!
Costa Rica | Mar 4 - Mar 13, 2025

M
Madeline G.
Dallas, TX | Reviewed on Mar 14, 2025
Planning and booking our trip to Costa Rica was very easy, as planning always is on kimkim. Olman was fantastic but upon traveling, we were passed to someone else who wasn't as responsive. We had a few questions/issues and needed a quick response and waited a bit for those. Our trip was really great except we were quite disappointed in one of our hotels. (In Monteverde.) The hotel overall was old and outdated, it overall felt outdated and we weren't even comfortable showering there. The... Read more

Planning and booking our trip to Costa Rica was very easy, as planning always is on kimkim. Olman was fantastic but upon traveling, we were passed to someone else who wasn't as responsive. We had a few questions/issues and needed a quick response and waited a bit for those.

Our trip was really great except we were quite disappointed in one of our hotels. (In Monteverde.) The hotel overall was old and outdated, it overall felt outdated and we weren't even comfortable showering there. The staff was quite unwelcoming and parking was horrible at that hotel. It made our time in Monteverde frustrating.

We had a few kinks in our trip that we just didn't catch until we were already traveling (we had a 4 hour national park tour on the day we were also set to drive 4 hours to San Jose and late checkout wasn't set up) but overall it was an amazing trip and we will continue to use kimkim for future trips.

Hotel Reviews
Karahé Beach Hotel
Manuel Antonio

Nice hotel in a good location. The only issue we had is that we were given a beachfront room but it's not at all beachfront. It's a walk to beach and no view of the beach, which was a bit disappointing. Breakfast was also a bit disappointing with exactly the same thing served daily. The room was very spacious and comfortable enough and was cleaned daily. Staff was friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dreams Lodge Monteverde
Santa Elena

We really didn't enjoy this hotel. The room was very small, as was the bathroom. It also felt very old and like it needed a good deep clean and maintenance. The bathroom was very, very small and didn't feel clean. It was a "don't walk barefoot on the floor" kind of a hotel. The staff wasn't friendly or welcoming at all and parking was terrible. We disliked this hotel so much that within 2 hours of arriving, we were looking for other accommodations to pay for outside of our package. We ended up staying because the other hotels were sold out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lomas del Volcán
Fortuna

This hotel was INCREDIBLE! The staff was so friendly and welcoming and made us all feel like we were VIP guests. The location is just amazing and the view from our room was stunning. The grounds of the property are lush and beautiful and the pool was also lovely. Breakfast with a view every morning was a huge plus and it was quite delicious. Our room and bathroom were really spacious and we could spread out and were quite comfortable. The patio was spacious and we never, ever felt cramped or crowded. We had an absolutely wonderful time at this hotel and actually wished our whole trip was focused here because of this hotel. We would recommend this hotel to anyone staying near La Fortuna.

Authenticity & Character
We loved everything about this hotel. It's very well maintained while being true to the natural setting.
Location
If you love nature, animals, tropical vegetation and a volcano view...then this is the location for you! Going into town was 5-10 min and an easy, easy drive.
Staff
Every member of the staff we encountered was so friendly and accommodating.
Cleanliness & Comfort
Room/bathroom was very spacious. The room was clean and beds were comfortable. AC worked wonderfully and the whole cabin was very clean. There were many spots for bugs/spiders to be if the cabin wasn't maintained and we saw none.
Parque del Lago Boutique Hotel
San José

Staff was friendly, beds were comfortable. Room felt very small and was quite noisy.

Authenticity & Character
Location
Seemed to be in the middle of the city with a lot around it.
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica

We loved this tour! We saw plenty of animals and enjoyed our time immensely. There are some things we wish we would have known prior to going.

Quality of Experience
Guides, Drivers and Staff
Our guide Lisandro was AMAZING!!!!!!!!!!!1
Transport
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde

Wonderful experience and saw a lot of really fun animals and plants. The walk was easy enough and we had no issues. The guide was really wonderful and very patient with our group. (We were paired with a couple that had a 3 and 5 year old.)

Quality of Experience
Guides, Drivers and Staff
Transport
Visit El Choyin Thermal River Hot Springs
Visit El Choyin Thermal River Hot Springs
Arenal/La Fortuna

We chose to skip this experience and simply rest.

Proyecto Asis Wildlife Rehabilitation Center - Volunteer Experience
Proyecto Asis Wildlife Rehabilitation Center - Volunteer Experience
Arenal/La Fortuna

We loved this experience and had a great time! Our guide was very informative and patient.

Quality of Experience
Guides, Drivers and Staff
Transport
El Silencio Hike & Visit to Ecotermales Hot Springs
El Silencio Hike & Visit to Ecotermales Hot Springs
Arenal/La Fortuna

This was good experience but it was different than we expected. It was listed as a 0.6 mile hike but it absolutely felt longer and was solid uphill. When we looked the trail up online, it said it was an easy hike but it felt a little harder than easy. If we did this trip again, we would skip the hike and do just the hot springs. We didn't like the food on the buffet, at all.

Quality of Experience
Food
The food just wasn't good. It was poor quality, not hot and wasn't a good selection.
Guides, Drivers and Staff
Transport
Our pickup transport was great and so friendly. We weren't aware we would have a different driver after the springs and that driver wasn't friendly at all. His car was tiny and we actually weren't sure he was really our driver at first.
Sloth Trail Watching Tour
Sloth Trail Watching Tour
Arenal/La Fortuna

Fantastic tour! We were able to see/observe several sloths. I believe we encounter 8 on this tour. Our guide was very, very patient with us and made sure that our 9 year old had a chance to observe everything as well. This meant he had to constantly lower the telescope for her and he was so patient and accommodating. He spent time explaining details about all of the animals we saw, answering questions we had and pointing out all sorts of other animals to us. This was a wonderful tour and one we will not soon forget.

Quality of Experience
Guides, Drivers and Staff
Transport
Rainforest Chocolate Tour
Rainforest Chocolate Tour
Arenal/La Fortuna

Nice tour, very informative. Was able to taste chocolate and guides were very friendly and helpful. We saw several animals on the tour and had a great time!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 14, 2025
Dear Madeline, Thank you so much for your feedback! I truly appreciate you taking the time to share your experience. I'm so glad that you found the trip planning process easy with kimkim and that overall your time in Costa Rica was great. I’m sorry to hear about the experience with the hotel in Monteverde, as well as the delays in communication after you were handed off. I completely understand how frustrating that must have been, and I’ll make sure to address these points to improve... Read more

Dear Madeline,

Thank you so much for your feedback! I truly appreciate you taking the time to share your experience. I'm so glad that you found the trip planning process easy with kimkim and that overall your time in Costa Rica was great.

I’m sorry to hear about the experience with the hotel in Monteverde, as well as the delays in communication after you were handed off. I completely understand how frustrating that must have been, and I’ll make sure to address these points to improve future travel experiences.

I also apologize for the mix-ups with the national park tour and late checkout. I’ll look into how we can better coordinate those details to ensure a smoother experience moving forward.

Thank you again for your feedback, and I’m thrilled to hear that despite the kinks, you had an amazing trip! We truly appreciate your continued trust in kimkim, and we look forward to assisting with any future travels.

Best regards,
Olman

Amazing trip to India!
India | Feb 8 - Feb 17, 2025

S
Sarah W.
Newark, NJ | Reviewed on Mar 14, 2025
Ravi was great - he made the planning very easy. He adjusted the itinerary to exactly how we wanted it to be. We loved our trip - it was an amazing mix of adventure and culture. They also helped us fitting in the wedding we had planned. Once in a life time experience. Read more

Ravi was great - he made the planning very easy. He adjusted the itinerary to exactly how we wanted it to be. We loved our trip - it was an amazing mix of adventure and culture. They also helped us fitting in the wedding we had planned. Once in a life time experience.

Hotel Review
Kumarakom Lake Resort
Kumarakom

We loved this hotel. It was like a hidden oasis. We arrived and were handed coconuts to drink and went on a sunset cruise. Also had fun activities to do like pottery making. And we enjoyed the restaurant and spa.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Taj Mahal Sunrise Visit
Taj Mahal Sunrise Visit
Agra

Highlight of the trip! Life changing. Loved our tour guide and definitely worth it to go at sunrise.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 17, 2025
Dear Sarah,
Thank you for taking the time to share your feedback and beautiful pictures from your recent trip to India!
We are pleased to hear that your experience in India was wonderful and that you & Sam enjoyed every moment of your journey. We truly appreciate your kind words. On behalf of the entire Active India team, we thank you for trusting and choosing us to organize your family holiday tour in India. We hope you can visit India again in the future and explore even more of what... Read more

Dear Sarah,
Thank you for taking the time to share your feedback and beautiful pictures from your recent trip to India!

We are pleased to hear that your experience in India was wonderful and that you & Sam enjoyed every moment of your journey. We truly appreciate your kind words.

On behalf of the entire Active India team, we thank you for trusting and choosing us to organize your family holiday tour in India.

We hope you can visit India again in the future and explore even more of what our country has to offer. If you decide to do so, please don't hesitate to get in touch with us again.

Warm regards,
Ravi

Dream Trip Realized!
Argentina | Feb 28 - Mar 12, 2025

L
Lesa M.
Los Angeles, CA | Reviewed on Mar 14, 2025
This was a dream trip that we have wanted to take for decades, and working with your company made it so easy to plan and very rewarding to experience. Augustine was very helpful to work with and we appreciated that she replied quickly to each question or concern we had. It was so enriching to have local guides that were so knowledgeable and helpful. Having all our domestic flights arranged for and checked in for us was so luxurious! Having drivers arranged in advance that also texted us... Read more

This was a dream trip that we have wanted to take for decades, and working with your company made it so easy to plan and very rewarding to experience. Augustine was very helpful to work with and we appreciated that she replied quickly to each question or concern we had. It was so enriching to have local guides that were so knowledgeable and helpful. Having all our domestic flights arranged for and checked in for us was so luxurious! Having drivers arranged in advance that also texted us the night before was so reassuring and simple. We appreciated how knowledgeable, pleasant and friendly all the guides were.
One thing that we appreciated was that your group new the details of each area we visited and even avoided problems other travelers may have had. That was a real plus.

Hotel Reviews
Hostería Patagonia Jarke
Ushuaia

The bed was not king size and not comfortable. We were first shown a room with a terrible view, and when we asked, were moved to room with a wonderful view. The staff was nice. The location was great. We could walk to everything we wanted to do.

Location
We could walk to everything we wanted to do.
Koi Aiken
El Calafate

We liked that this hotel had a nice view of Lago Argentino. The staff was also very helpful when we needed to make arrangements to buy tickets to the national park.

Posada 21 Oranges
Puerto Iguazú

We liked being out in the countryside instead of right in town. The pool was really nice and we ended up meeting and associating with other travelers there. We liked the rooms with the rock walls. The grounds were very nice and had pretty flowers. The staff was helpful to us when we needed to figure out taxis and providing us breakfast extra early because we had to leave early.

Awwa Suites & Spa
Buenos Aires

The rooms were very nicely appointed. We used the pool each night to relax and unwind. The staff were so helpful. It was located near one of Eva Peron's homes and so that was nice to tour. It was located by nice parks and restaurants. Having breakfast delivered to our room each morning was luxurious.

Authenticity & Character
Nice rooms, comfortable beds, easy to pronounce and remember the name of the hotel. Nice street with trees.
Location
close to parks, restaurants and one of Eva Peron's homes
Staff
Exchanged money for us, helped with the computer, friendly, answered questions
Cleanliness & Comfort
Very clean, great location, comfortable beds.
Activity Reviews
Tango & cena show at El Viejo Almacen
Tango & cena show at El Viejo Almacen
Buenos Aires

The Tango and dinner show at El Viejo Almacen was a great introduction to Argentina and its culture. The performance was beautiful, especially with the Gaucho dancers. We had experienced something similar on a grander scale in Mexico City, but this was still a wonderful evening.

Family dinner in Calafate
Family dinner in Calafate
El Calafate

The family dinner in Calafate wasn't quite to my taste. It was different from our expectations and felt more centered around wine, which we don't drink. It wasn't really what we were hoping for, and we would probably not do it again.

Day trip to Tierra del Fuego National Park
Day trip to Tierra del Fuego National Park
Ushuaia

Our Day trip to Tierra del Fuego National Park was magnificent, thanks to the guide who accompanied us. He made the site come alive with stories and facts, and we even got to walk a bit on one of the islands. This guided exploration was invaluable and added so much depth to our visit.

Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

Visiting the Iguazú Falls, especially the part where we explored the Brazilian side, was breathtaking. The guide made a huge difference in enhancing our appreciation for the place. It was an outstanding experience, and the waterfalls were surreal.

Perito Moreno Glacier & Safari Azul
Perito Moreno Glacier & Safari Azul
Argentina

The Perito Moreno Glacier and Safari Azul was an incredible experience. We were on a boat and saw the glacier calving, which was absolutely stunning. The naturalist on board enriched our understanding, letting us get up close and personal. Even though we didn't walk on the glacier, the whole experience felt magical and unique. A must-do activity!

Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Mar 14, 2025
Dear Lesa and Lindsay! Como están? Thank you so much for your kind words and for sharing your experience with us! It truly means the world to know that this long-awaited dream trip was everything you hoped for—and more. We’re delighted that the planning process was smooth and that you found value in our local expertise and seamless logistics. I'm thrilled to hear your feedback! We take great pride in ensuring each traveler feels supported and well-informed throughout their journey. We’re... Read more

Dear Lesa and Lindsay! Como están?

Thank you so much for your kind words and for sharing your experience with us! It truly means the world to know that this long-awaited dream trip was everything you hoped for—and more. We’re delighted that the planning process was smooth and that you found value in our local expertise and seamless logistics.

I'm thrilled to hear your feedback! We take great pride in ensuring each traveler feels supported and well-informed throughout their journey. We’re also happy to hear that the guides, drivers, and the pre-arranged details helped make your experience stress-free and enjoyable. That's the idea :)

Your hotel reviews are incredibly helpful, and we appreciate the time you took to share them. It’s wonderful to hear about the highlights, from the relaxing countryside setting of Posada 21 Oranges to the stunning views at Koi Aiken and the comfort of Awwa Suites & Spa. We also take note of your comments about Hostería Patagonia Jarke and will use your feedback to continue refining our recommendations.

Thank you for trusting us with this special trip. It was a pleasure to be part of your adventure, and we hope to welcome you on another unforgettable journey in the future!

Warm regards,

Hasta la proximal! :)

Agus

The pick ups from the outside providers were ...
Thailand | Feb 14 - Mar 5, 2025

Paula
Paula G.
Los Angeles, CA | Reviewed on Mar 13, 2025
The pick ups from the outside providers were great other than riding in the back of a truck one time. They were always on time and provided a nice vehicle for transport.
The first hotel chosen in Bangkok was horrible. They tried to put me in the worst room when I was in crabby, but fought for an upgrade. Also had to upgrade my room on my last day in Bangkok because I would’ve been kicked out at 10 AM if I used Hoa’s choice and my flight was until that night so by upgrading to club level,...
Read more

The pick ups from the outside providers were great other than riding in the back of a truck one time. They were always on time and provided a nice vehicle for transport.
The first hotel chosen in Bangkok was horrible. They tried to put me in the worst room when I was in crabby, but fought for an upgrade. Also had to upgrade my room on my last day in Bangkok because I would’ve been kicked out at 10 AM if I used Hoa’s choice and my flight was until that night so by upgrading to club level, which was not that much more money I really got the benefit. The company chosen for the bike ride in Bangkok was absolutely amazing. Hoa was always available to take my text or emails and I really appreciate that.

Hotel Reviews
Hyatt Regency Bangkok Suvarnabhumi Airport Hotel (Ex: Novotel Bangkok Suvarnabhumi)
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Twin Lotus Resort
koh lanta
Authenticity & Character
Location
Staff
Cleanliness & Comfort
My bathroom had a smell and bathtub dirty
Ao Nang Villa Resort
Krabi

They initially tried to put me in a horrible room in an awful building but they helped me upgrade. You couldn’t swim in the ocean in front of the hotel because it was next to all the boat taxis so there was so much gas in the water. Pools were nice and they had a yoga/meditation class, which was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Namaka Resort Kamala
Phuket
Authenticity & Character
Location
Beach access
Staff
I got sick there and the staff were very helpful.
Cleanliness & Comfort
Our Jungle Camp - Eco Resort
Tambon Klongsok, Ampur Panom, Suratthani
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel De Bangkok
Bangkok

Horrible location, staff didn’t speak English and the room was horrible especially the bathroom.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bed and bath tub was horrible
Paradise Koh Yao Resort

Absolutely amazing! The room, the staff, the food and the location was incredible!

Authenticity & Character
Wild animals everywhere
Location
Staff
Cleanliness & Comfort
Activity Reviews
Koh Rok & Koh Haa Discovery with Snorkeling by Speedboat
Koh Rok & Koh Haa Discovery with Snorkeling by Speedboat
Koh Lanta

Beautiful location that the company took us to, but the boat was way over packed and their staff were so rude. There wasn’t enough places to sit and eat, and they had limited communication skills.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
How to drive for 45 minutes in a back of a truck.
Our Jungle Resort - 4D3N Package - Day 4
Our Jungle Resort - 4D3N Package - Day 4
Khao Sok

I had to change from taking the boat to my next destination to getting a driver which Kim Kim took care of for me and the drive and vehicle were very nice.

Food
Guides, Drivers and Staff
Transport
Our Jungle Resort - 4D3N Package (Tree House/Bungalow) - Day 2
Our Jungle Resort - 4D3N Package (Tree House/Bungalow) - Day 2
Khao Sok

I got very sick, but the staff were very nice and the room was fine.

Our Jungle Resort - 4D3N Package (Raft House) - Day 3
Our Jungle Resort - 4D3N Package (Raft House) - Day 3
Khao Sok

I didn’t get to go because I was sick and had to stay in the treehouse with air conditioning.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Our Jungle Resort - 4D3N Package (Tree House/Bungalow) - Day 1
Our Jungle Resort - 4D3N Package (Tree House/Bungalow) - Day 1
Khao Sok

Changed and went to see the elephant, which was amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Historic Bangkok Bike Tour (Joining Excursion)
Historic Bangkok Bike Tour (Joining Excursion)
Bangkok

It was an incredible experience to get to see Bangkok. Once in a lifetime bike ride!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hoa Tran
Hoa
Hoa Tran
Local specialist in Hanoi Vietnam | Replied on Mar 18, 2025
Dear Paula,
Thank you for taking the time to share your feedback with us. I am glad that our team’s availability and responsiveness made your trip more enjoyable—we always strive to be there for our guests whenever needed.
I’m sorry to hear about the challenges you faced with the first hotel in Bangkok. Regarding the airport hotel, I am confused if the hotel staff shared some incorrect information with you but it is not the fact that the room I chose is only valid until 10 AM. At Hyatt...
Read more

Dear Paula,
Thank you for taking the time to share your feedback with us. I am glad that our team’s availability and responsiveness made your trip more enjoyable—we always strive to be there for our guests whenever needed.
I’m sorry to hear about the challenges you faced with the first hotel in Bangkok. Regarding the airport hotel, I am confused if the hotel staff shared some incorrect information with you but it is not the fact that the room I chose is only valid until 10 AM. At Hyatt Regency Bangkok Suvarnabhumi Airport, all rooms have flexible check-in time that allows you to stay for 24 hours from your arrival. Please rest assured that we take such feedback very seriously, and we will work closely with our partners to ensure that our guests receive the best possible accommodations moving forward.
Thank you again for choosing our services and we wish you all the best!
Hoa

Worry-free, unique experience in Mexico!
Mexico | Feb 24 - Mar 1, 2025

Ally
Ally T.
Minneapolis, MN | Reviewed on Mar 13, 2025
From start to finish, planning our trip with Kimkim was so effortless. I have physical considerations that come into play when traveling, and Rene was great at helping us find activities that would work within my abilities, which makes me feel so much more at ease when traveling. Luz, who was our point of contact during our trip, was wonderful to work with and very attentive. She was checking on us to make sure everything was going smoothly and we were having a great time even on the days... Read more

From start to finish, planning our trip with Kimkim was so effortless. I have physical considerations that come into play when traveling, and Rene was great at helping us find activities that would work within my abilities, which makes me feel so much more at ease when traveling. Luz, who was our point of contact during our trip, was wonderful to work with and very attentive. She was checking on us to make sure everything was going smoothly and we were having a great time even on the days when we didn't have any activities planned. She got us everything we needed for our activities ahead of time and was able to help us cancel an activity fairly last minute when we had a physical issue that prevented us from doing the activity. I loved that we were able to curate a day trip that included both Chichen Itza and Ek Balam, as we couldn't find any private tours elsewhere that combined these two experiences. Ek Balam was an absolutely magical experience for us - so beautiful, secluded and QUIET with so few other travelers. It really let us experience the site and its energy so much more thoroughly and I am beyond glad that this experience was included with our tour. All of our drivers were prompt and professional and we never once worried about any of the details of our trip because we knew our Kimkim team had our backs. Thank you for helping us plan this wonderful trip!

Hotel Review
Mi Amor Hotel
Tulum

Mi Amor Hotel was the perfect place for us to stay in Tulum. Being inside the national park, it allowed us to escape the hustle and bustle of the more touristy area of Tulum and be more secluded in the natural beauty of the coastline. It was also nice to have their sister hotel, Mezzanine, just a super short walk down the road so we could experience the beach and restaurant there as well. The small size of the resort made it feel so quiet and intimate. The views from the rooms and property were beyond compare. Our room was always clean and comfortable. The staff went above and beyond to make our stay wonderful. Everyone from the front desk to housekeeping, maintenance and restaurant staff remembered us each day, greeted us warmly, helped us with anything we needed (recommendations, directions, hotel info and even loaning us a pair of sunglasses when we realized my husband forgot his!) and were genuinely kind and wonderful to interact with each day. When I think back on our time here, I instantly feel happy and relaxed, because that is how we felt during our entire stay thanks to everything Mi Amor Hotel had to offer.

Authenticity & Character
The small size of the resort made it feel so quiet and intimate. The views from the rooms and property were beyond compare. Our room was always clean and comfortable. The staff went above and beyond to make our stay wonderful.
Location
Being inside the national park, it allowed us to escape the hustle and bustle of the more touristy area of Tulum and be more secluded in the natural beauty of the coastline. It was also nice to have their sister hotel, Mezzanine, just a super short walk down the road so we could experience the beach and restaurant there as well.
Staff
veryone from the front desk to housekeeping, maintenance and restaurant staff remembered us each day, greeted us warmly, helped us with anything we needed (recommendations, directions, hotel info and even loaning us a pair of sunglasses when we realized my husband forgot his!) and were genuinely kind and wonderful to interact with each day.
Cleanliness & Comfort
Super attentive housekeeping staff with daily room cleaning and turndown service - our room always felt clean and comfortable, smelled lovely and was a wonderful place to relax at the end of a long day of exploring!
Activity Review
Explore the mysterious area of Ek Balam
Explore the mysterious area of Ek Balam
Ek Balam

If you love to explore Mayan ruins, this site is a MUST SEE. It feels so quiet and secluded and it gives you the opportunity to really experience the ruins up close, feel the energy of the site itself and to hear/experience the sounds and sights of the surrounding jungle as you explore. There were probably only 15 other people touring the site while we were there. This was a magical experience for us and we would recommend it to any traveler looking to get off the beaten path a little and explore some lesser known ruins.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Why travelers love kimkim

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