Kimkim Trip Reviews

4.8
Based on 20,123 ratings
Read 20,123 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Kimkim tailors the tour for you. Never worry.. just enjoy!
Greece | Aug 28 - Sep 6, 2025

Rochelle
Rochelle C.
Seattle, WA | Reviewed on Sep 09, 2025
We were so pleased with our entire tour with Kimkim. Every transfer, every driver was friendly and always on time!!! We never worried about our pick up or our meeting places. Thank you Kimkim for the detailed itinerary! We started in Athens with 2 neighborhood walks. Our guide, from “ Greek Travel Tellers” , CATHERINA, was wonderful and passionate about showing us the neighborhoods!! SANDRA, of Greek Travel Tellers, was also passionate & very knowledgeable about the sunset tour of the... Read more

We were so pleased with our entire tour with Kimkim. Every transfer, every driver was friendly and always on time!!! We never worried about our pick up or our meeting places. Thank you Kimkim for the detailed itinerary! We started in Athens with 2 neighborhood walks. Our guide, from “ Greek Travel Tellers” , CATHERINA, was wonderful and passionate about showing us the neighborhoods!! SANDRA, of Greek Travel Tellers, was also passionate & very knowledgeable about the sunset tour of the Acropolis ! In Mykonos, our neighborhood guide, PACO, was very informative friendly, and yes , passionate about showing us the neighborhoods! In Santorini, Santorini Road Trips: our guide/ driver was KOSTAS!! He too was passionate, informative & friendly. At the end of our tour, we felt like family! Our last tour with LENA, of course Santorini Food Tour, was so informative & yummy! We learned and ate so much😄😄😄LENA, too, was very passionate about the local restaurants and tavernas!

Hotel Reviews
Kasimatis by La Perla
Santorini

we felt like we had our own bungalow. The staff was very nice. The rooms are very clean. It was great to have a great view and a personal hot tub as well as a shared pool.

Authenticity & Character
I loved the white washed buildings and the infinity pool and the quiet surroundings
Location
Great view overlooking Santorini however it was necessary to take a taxi or a bus to the different part of the island
Staff
The south was friendly
Cleanliness & Comfort
The entire facility was clean organized and was constantly being kept up
Vencia Boutique Hotel
Mykonos

Beautiful view, clean rooms, Well, cap facility, friendly staff.

Authenticity & Character
The location
Location
The location could be improved. If I had a choice. Next time I would request a hotel on the beach there was a lot of walking upstairs and downstairs to the center of town.
Staff
The staff was very friendly and accommodating
Cleanliness & Comfort
Very clean facility and very organized
The Zillers Boutique Hotel
Athens

Loved the location and roof top restaurant! Stafff very friendly and accommodating!

Authenticity & Character
Uniqueness
Location
It’s centralized
Staff
Friendly
Cleanliness & Comfort
Friendly staff.. boutique hotel!
Activity Reviews
Chora Food & Culture Walk
Chora Food & Culture Walk
Mykonos

Loved walking through Chora. Our guide, Lena was passionate, informative and had a great sense of humor!!

Quality of Experience
Learned so much about olive oil and feta cheese!
Guides, Drivers and Staff
Lena… amazing!
Transport
We walked!
Fira Food & Views Walking Tour
Fira Food & Views Walking Tour
Santorini

We tasted many items of food we learned about real olive oil, real feta cheese, basically authentic items that came from Santorini

Quality of Experience
Authenticity of the food items we tasted
Guides, Drivers and Staff
Lena was a wonderful enthusiastic, funny, informative & passionate guide
Private Island Villages & Akrotiri Day Trip
Private Island Villages & Akrotiri Day Trip
Santorini

We loved our guide, Kostas. The archaeological dig was amazing. We also saw the red beach and the black beach and the monastery Kostas was with us and added so much information. Also we were able to taste caper leaves, seaweed leaves and capers.

Quality of Experience
Guides, Drivers and Staff
Transport
Clean, smooth riding van!
Self-Guided Beach Time
Self-Guided Beach Time
Mykonos

We loved our beach day. I would recommend having this day planned in the itinerary.

Quality of Experience
Time to rest and enjoy the scenery and cool off in the water
Self-Guided Local Markets Visit
Self-Guided Local Markets Visit
Mykonos

We didn’t realize that we were so high up and that it would take some energy and time to walk down to the town center

Quality of Experience
We liked the adventure
Acropolis Beat-the-Crowds Discovery Walk
Acropolis Beat-the-Crowds Discovery Walk
Athens

Perfect time to see the acropolis at sunset. Sandra, our guide was very knowledgeable and passionate about what she was showing us.

Quality of Experience
Sandra was very knowledgeable and it helped that she was a native of Greece
Guides, Drivers and Staff
Authentic Athens Awaits: The Petralona Experience
Authentic Athens Awaits: The Petralona Experience
Athens

It was great… but similar to our first neighborhood walks.

Quality of Experience
The homes.
Guides, Drivers and Staff
Katharina was very approachable
Transport
The transportation was always on time
Private Evening Neighborhood Walk
Private Evening Neighborhood Walk
Athens

Loved the walk & information! So enjoyed Catherina!

Quality of Experience
The guide and the up front experience of local taverna’s & neighborhoods.
Guides, Drivers and Staff
On schedule, all of the time.. All drivers were personable!
Transport
Exactly… seamless!
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Sep 09, 2025

Rochelle, Thank you so much for sharing your experience! I’m thrilled to hear that every part of your trip went smoothly and that you felt so well taken care of. It sounds like you had an amazing time with all your local guides—they’re so knowledgeable and passionate about sharing Greece, and I’m glad that came through. It’s so wonderful to hear that these experiences truly connected you to Greece!

Guided Tours were great, hotels are a mixed ...
France | Aug 31 - Sep 5, 2025

E
Elif P.
Miami, FL | Reviewed on Sep 09, 2025
Guided Tours were great, hotels are a mixed bag. Guided tours in Normandy were great, I rated the guides via google.
HOTELS
-Le Bayeux: 2 Stars: Location is good, staff is polite, but hotel is very old and needs maintenance. Walls are paper thin, we couldn’t sleep for 3 nights. We could hear the guests coming and going in the middle of the night.
-La Maison Rabelais: 5 Stars: All great
-Arok: 2 Stars: Stylish hotel with polite staff in a very bad neighborhood. I wouldn’t recommend walking...
Read more

Guided Tours were great, hotels are a mixed bag.

Guided tours in Normandy were great, I rated the guides via google.
HOTELS
-Le Bayeux: 2 Stars: Location is good, staff is polite, but hotel is very old and needs maintenance. Walls are paper thin, we couldn’t sleep for 3 nights. We could hear the guests coming and going in the middle of the night.
-La Maison Rabelais: 5 Stars: All great
-Arok: 2 Stars: Stylish hotel with polite staff in a very bad neighborhood. I wouldn’t recommend walking around outside.

I chose to book with Kimkim considering the hotels are vetted. But I think I’ll do it myself next time based on Tripadvisor reviews.

Also, we got sick the day before last day. Although I cancelled with the tour reaching out to the tour guide 24 hours ago, I am not getting any money back. Cancellation policy is not very meaningful.
I think I overpaid for the whole thing.

Hotel Reviews
Hotel Arok
Strasbourg

Stylish and newish hotel with polite staff in a bad neighborhood.

Authenticity & Character
Location
Bad neighborhood. Especially at night, I wouldn’t recommend walking outside,
Staff
Cleanliness & Comfort
La Maison Rabelais
Amboise

Very stylish and newly remodeled hotel in great location. Has its own private parking. The staff is very polite and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Bayeux
Bayeux

Location is good but hotel is very old and needs maintenance. Walls are paper thin. We could hear the guests coming and going in the middle of the night. We couldn’t sleep.

Authenticity & Character
Looks cute at first sight but very old and needs maintenance.
Location
Staff
Very polite and helpful
Cleanliness & Comfort
Walls are paper thin, no sound insulation. We couldn’t sleep.
Local specialist: Eva Dorlin

Can't wait to use again!!
France | Aug 30 - Sep 8, 2025

Jennifer
Jennifer G.
Newark, NJ | Reviewed on Sep 09, 2025
This is my first trip to Europe and it was so amazing. Audrey's thoughtful trip plan included both typical tourist highlights of the area as well as unexpected activities that were outstanding. I cannot recommend this service enough! The trip was so well-planned and all I had to do was show up and enjoy it! Read more

This is my first trip to Europe and it was so amazing. Audrey's thoughtful trip plan included both typical tourist highlights of the area as well as unexpected activities that were outstanding. I cannot recommend this service enough! The trip was so well-planned and all I had to do was show up and enjoy it!

Hotel Reviews
Splendid Hotel & Spa Nice
Nice

Beautiful and historic hotel room, far enough from the beach to be peaceful and quiet but close enough to be able to walk to anything we wanted to see.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The rooms were great; unfortunately my deadbolt didn't work and it made me a little uncomfortable at night.
Aquabella Hotel & Spa
Aix en Provence

Beautiful location and hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le 9Hotel Opera
Paris

The staff were friendly, food was great and location was perfect - so close to the metro and easy to navigate around the city from the hotel

Authenticity & Character
Location
Easy access to the metro
Staff
Cleanliness & Comfort
Activity Reviews
Day excursion to Cannes, Grasse and Saint-Paul-de-Vence
Day excursion to Cannes, Grasse and Saint-Paul-de-Vence
Nice

Very nice tour!

Quality of Experience
Guides, Drivers and Staff
Our driver, Kad, was very funny and knows the area well.
Transport
The car was either accelerating or decelerating, nothing in between. Use caution if you get carsick.
Cassis & Bandol Rosé Wine Tour
Cassis & Bandol Rosé Wine Tour
Aix-en-Provence

Fun and interesting day trip. Would have preferred more time in the village after lunch, but still managed to do some shopping!

Quality of Experience
Guides, Drivers and Staff
Donato was very knowledgeable, but his driving was a bit alarming, either hitting the gas or the brake, no 'cruising' or maintaining of a speed. You were either accelerating or decelerating the whole drive.
Transport
Provence Wines and Luberon Villages
Provence Wines and Luberon Villages
Aix-en-Provence

This was one of my favorite parts of the trip. Seeing the wineries was wonderful and visiting the smaller villages was so fun!

Quality of Experience
Guides, Drivers and Staff
Rafael was great; it was amazing learning the history of the area from an actual archeologist!
Transport
In the morning, with just 4 of us in the bus, it was great. In the afternoon when the bus was full, it was a little too crowded and chaotic.
Unveiling Masterpieces at the Louvre Museum
Unveiling Masterpieces at the Louvre Museum
Paris

So much to look at!

Quality of Experience
Visit of the Eiffel Tower and Seine river cruise
Visit of the Eiffel Tower and Seine river cruise
Paris

We missed our guided boat tour because our car tour ran over, so we ended up doing the river cruise with a band and cocktails, which was still nice, but would have preferred to have the guided tour.

Quality of Experience
Self-guided Visit of Versailles Castle (Entrance tickets)
Self-guided Visit of Versailles Castle (Entrance tickets)
France

Beautiful!

Quality of Experience
Day tour of Monaco, Eze and La Turbie
Day tour of Monaco, Eze and La Turbie
France

This one was not as fun, unsure if it was because we were hitting our vacation wall, but I think it would have been better to end after the tour near the palace in Monaco. I think driving through Monte Carlo would have been sufficient. Many things were closed and what stores we were able to go in, you get followed around by the staff like a criminal.

Quality of Experience
Guides, Drivers and Staff
The driver, Eric, was very kind, but not punctual.
Transport
Filling every seat in the 8 seater van when it was 30 C was too much!
Discovery tour of Paris by vintage 2CV car
Discovery tour of Paris by vintage 2CV car
Paris

Unique and interesting way to view the city

Quality of Experience
Guides, Drivers and Staff
Transport
Driving through Paris is slightly terrifying!
Gourmet food tour in Le Marais
Gourmet food tour in Le Marais
Paris

This was such a an unexpected pleasure of the trip! Fernando was great, so friendly and helpful!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Audrey Benezech
Audrey
Audrey Benezech
Local specialist in Montpellier | Replied on Sep 10, 2025

Dear Jenn,
It was a real pleasure organising this trip for you and Christie. I am happy you enjoyed it and thank you very much for your feedback.
I wish you all the best,
Audrey

Overall a wonderful trip.
Germany | Aug 20 - Sep 4, 2025

Cheryl
Cheryl L.
Ashburn, VA | Reviewed on Sep 09, 2025
The first few days we felt were a little rushed with city/hotel changes and early morning trains. This led us to cancel one of our scheduled tours due to fatigue and pouring rain in Zurich. After we arrived in Munich on day 5 the pace slowed to be more manageable. Still our bus trip to Linderhof and Neuschwanstein felt very rushed. I would have liked to have spent more time at both locations. Pedro our guide for that trip was very good but to keep the tour on time we left 3 people at... Read more

The first few days we felt were a little rushed with city/hotel changes and early morning trains. This led us to cancel one of our scheduled tours due to fatigue and pouring rain in Zurich. After we arrived in Munich on day 5 the pace slowed to be more manageable. Still our bus trip to Linderhof and Neuschwanstein felt very rushed. I would have liked to have spent more time at both locations. Pedro our guide for that trip was very good but to keep the tour on time we left 3 people at Linderhof. I was concerned about making it back to the bus in time at Neuschwanstein, so I missed visiting the castle and waited in town while my husband went. It was probably a good decision as we left another passenger there.

Our 2 private tours in Munich were excellent. Kevin took us on a walking "Beer and Bites" tour which we both enjoyed. Max took us to Berchtesgaden and Eagles Nest. Both tours were well paced, and we enjoyed discussing history with both guides. We had some confusion with our guide in Nuremburg. He did not have our name and was looking for another customer and our paperwork said we would be meeting "Kevin" at our hotel. After some discussion between us and the hotel staff we realized that Bastien had booked both the hotel and the tour for us and we were his client for the day. Charlie was also an excellent guide and included some YouTube videos in his car to help give context to some of the WWII sites we visited.

Each of the hotels we stayed in were comfortable. Hotel Beausite in Interlocken was very picturesque and appeared quite old on the outside. The interior was clean, modern and very comfortable. Our room at Hotel Cocoon in Munich was huge and included 1 1/2 baths, sauna and large seating area in the room. The hotel in Nuremburg was next to the market area and an easy walk to the historic area.

I was a little concerned about having a rental car, but my husband did the driving. We had no problems finding parking and navigating from one city to the next. We did have difficulty finding the car rental return location in Frankfurt. The address was shown at the train station but was behind construction barriers. We had to circle a few blocks before final spotting a sign on the fourth floor of a parking garage near the station.

Overall, our trip was fabulous! We have joked that we were touring Europe one mistake at a time. Fortunately, the mistakes were minor and easily corrected. We quickly learned to navigate the public transportation in each city and were even able to add a side trip to Dachau while we were in Munich.

Hotel Reviews
Sorat Hotel
Nuremberg

Excellent location next to the market and historic area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cocoon Hauptbanhof
Munich

Very comfortable room. Good location with easy walk to train station and restaurants. Our room had 1 1/2 baths, sauna and large seating area with table, microwave, refrigerator, sink and couch. Breakfast was excellent with pretzels that we took to have as an evening snack. We did ask to have our room cleaned one day which did not happen but were able to get clean towels from the front desk.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Beausite
Interlaken

Very picturesque hotel away from the heavy tourist traffic area. Comfortable rooms and good breakfast.

Authenticity & Character
Location
Staff
Our room was not ready but we were able to drop our bags while we explored the city.
Cleanliness & Comfort
Hotel Hottingen
Zürich

Beautiful old hotel in a residential area. Short walk to public transportation. Beds were comfortable. Breakfast was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hamburger HOf
Frankfurt

Room and elevator were a little small but very comfortable beds and great water pressure in the shower.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Manon Kafawitz

In a word, amazing! From our caring and funny...
Morocco | Sep 1 - Sep 8, 2025

Deanna
Deanna B.
Chicago, IL | Reviewed on Sep 09, 2025
In a word, amazing! From our caring and funny driver, Mohammed (who still insists his chicken lemon tangine is the best),
to a variety of craftspeople, which caused credit card “exercise “ to commence and packing conundrums to deal with when leaving if shipping was not included.
Probably the best thing to say about KimKim, its employees and the Moroccan people in general is they want to help you to have the best time you are capable of.
Between airplane issues and my mobility challenges...
Read more

In a word, amazing! From our caring and funny driver, Mohammed (who still insists his chicken lemon tangine is the best),
to a variety of craftspeople, which caused credit card “exercise “ to commence and packing conundrums to deal with when leaving if shipping was not included.

Probably the best thing to say about KimKim, its employees and the Moroccan people in general is they want to help you to have the best time you are capable of.
Between airplane issues and my mobility challenges due to the seemingly unlimited stairs and high step up into the transport vehicle provided for the week in Morocco, everyone went beyond what was expected. Hotel rooms were altered, luggage was “handled”, a stool was purchased for the van, and dozens of other questions were answered. Guides altered itineraries due to “less stairs this way.”

I have traveled extensively. My ruler for the success of a trip and a travel agency is “ Would I return to this country using the same process?” The answer for Morocco and KimKim is “Undoubtedly.”

Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Sep 28, 2025
Hi Deanna, We're absolutely thrilled to hear that your trip to Morocco was 'amazing'! We're so grateful for your kind words about our team, especially Mohammed, our driver, who clearly went above and beyond to make your experience unforgettable (and we're sure his chicken lemon tagine is indeed the best!). We're also delighted to hear that our guides and staff were able to accommodate your needs and make adjustments to ensure your comfort and enjoyment. Thank you for sharing your wonderful... Read more

Hi Deanna,

We're absolutely thrilled to hear that your trip to Morocco was 'amazing'! We're so grateful for your kind words about our team, especially Mohammed, our driver, who clearly went above and beyond to make your experience unforgettable (and we're sure his chicken lemon tagine is indeed the best!). We're also delighted to hear that our guides and staff were able to accommodate your needs and make adjustments to ensure your comfort and enjoyment.

Thank you for sharing your wonderful review, and we're honored that you'd consider returning to Morocco with us in the future. We can't wait to welcome you back and create more unforgettable experiences for you!

Again, thank you for trusting us with your trip!

Nihad, Mohamed and the rest of Morocco Immersion family.

We loved having local guides and support everywhere we went!
Peru | Aug 22 - Sep 1, 2025

K
Kerri S.
Dallas, TX | Reviewed on Sep 09, 2025
We had a wonderful trip thanks to KimKim and the Peruvian Soul team! They helped guide our itinerary to make the most of our 10 days in country and saved us from activities that would likely have been disappointing. Once we were in Peru, we had a local guide in each town who picked us up/took us to the airport and around to our tours which made it so much easier for us. We got to stay in vacation mode the whole time we were there despite several transfers and activities. The team went... Read more

We had a wonderful trip thanks to KimKim and the Peruvian Soul team! They helped guide our itinerary to make the most of our 10 days in country and saved us from activities that would likely have been disappointing.

Once we were in Peru, we had a local guide in each town who picked us up/took us to the airport and around to our tours which made it so much easier for us. We got to stay in vacation mode the whole time we were there despite several transfers and activities.

The team went above and beyond when flights we booked separately were canceled helping us to find alternatives.

The team was super responsive and made sure we had the best time! Thank you!!

Hotel Reviews
La Hacienda Bahía Paracas
Paracas

The hotel is beautiful and the restaurant is good, though I felt very much like a tolerated tourist here. We were 2 of only 24 people staying at the hotel in off season, and while the staff wasn’t exactly unfriendly, I didn’t feel as welcome here as I did at other hotels throughout the country. All prices were shared in USD vs local currency. The hotel had an interesting smell and we left congested. Not sure if that was from the desert dust or something in the rooms.

Authenticity & Character
The rooms were nice though lacking in character somewhat. The restaurant served food from the local bay and was delicious!
Location
We liked Paracas and the views of the bay were nice.
Staff
The staff was fine, just nothing over and beyond.
Cleanliness & Comfort
The rooms appeared clean, though there was a bothersome smell. We also were given just one bottle of water each day in a place where we can’t drink from the tap. I would have thought a luxury hotel like this would provided more.
Antigua Casona San Blas
Cusco

This is my new favorite hotel, ever. Not only is it beautiful, in a great location, but the service and the staff is truly incredible. Our room was beautiful and the hotel provided so many helpful amenities including water in every room and plenty of it (unlike most hotels that give you one bottle per day…). They offered a turndown service each night with tea, chocolates, and a warm water bottle to make our beds cozy. The restaurant on site is truly delicious (the stuffed peppers and ceviche were AWESOME) and the breakfast includes the buffet and a menu to choose from. When we checked out for a night during our stay to camp at Machu Picchu, they provided breakfast to go for our 4am pick up and loaded us up with snacks for our full day hike. They managed our bags too so we didn’t have to lug them from our rooms so early. I can’t say enough about Katie, Kevin, and Michael. Excellent service all around. I encourage everyone to stay here!!

Authenticity & Character
The rooms are very authentic and the service is beyond excellent.
Location
Cute shops, good restaurants nearby and a 7 min walk to the main square. No outside noise.
Staff
They went above and beyond for every ask and anticipated every need!
Cleanliness & Comfort
My only tiny issue was the noise from the hallways.
Local specialist: Jimena Salazar
Jimena
Jimena Salazar
Local specialist in Lima, Peru | Replied on Sep 15, 2025

Hi Kerri

I’m so happy to hear you had the best time with Lauren! It was truly an honor for us to welcom you and make everything run smoothly so you could stay in vacation mode for as much of your trip as possible. I also really appreciate your feedback about the hotels—I’ll be sure to share it with our partners.

I hope you’ll choose KimKim for many more adventures ahead.

Wishing you all the best
Jime

We really enjoyed our trip to Portugal. I wa...
Portugal | Aug 19 - Aug 29, 2025

Cheryl
Cheryl S.
Atlanta, GA | Reviewed on Sep 09, 2025
We really enjoyed our trip to Portugal. I was a little leary about using a travel agency but the planning was made very easy by Marta and Beatriz. We were able to taylor make our trip to our interests. We scheduled phone calls to discuss some of the details. Before we departed our entire schedule was on an app that we could download and refer to during the entire trip. We could refer to our schedule daily with the times and drivers names and contacts locally. Read more

We really enjoyed our trip to Portugal. I was a little leary about using a travel agency but the planning was made very easy by Marta and Beatriz. We were able to taylor make our trip to our interests. We scheduled phone calls to discuss some of the details. Before we departed our entire schedule was on an app that we could download and refer to during the entire trip. We could refer to our schedule daily with the times and drivers names and contacts locally.

Hotel Reviews
Meliá Lisboa Aeroporto
Lisbon

Super convenient, across from airport, breakfast service begins at 4:30 am if you have an early flight. Complimentary cookies at check in, rooms were clean and contemporary.

Authenticity & Character
Location
If you have a flight to catch pick this!
Staff
Cleanliness & Comfort
Very clean, contemporary design, great plug ins for devices, extra pillows
Tivoli Lagos
Lagos

Not the best hotel, dated and not so clean. Rooms were difficult to get to with a lot of stairs to navigate with suitcases, no elevator access.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms are in need of updating, musty smell, view of roof adajacent to hotel
Quinta de Casaldronho Wine Hotel
Lamego

Everything about this place was unique. Staff was polite and accomodating. Views from the rooftop pool were of vinyards into a valley, the grapes were plump and all over the vines just getting ready for the season. We ate in the restaurant not wanting to venture out too far at night. Food was freshy, adequate and tasty. We had fresh fish and of course sangria!

Authenticity & Character
There is an old church on the grounds which belonged to the family
Location
Staff
Cleanliness & Comfort
Rooms were clean, view of vinyards was amazing to wake up to!
Exe Almada Porto
Porto

Nice hotel, clean, small rooms, great breakfasts with many options

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lisboa Plaza
Lisbon

This hotel was slightly off the beaten path off of Place De Liberdad street. This made it tucked away and quiet. The rooms were a little small but probably normal by European standards. The breakfast buffet was amazing! Pastry, fruit, eggs, cheese, fresh coffee...you will be stuffed for the day!

Authenticity & Character
Location
A quiet street
Staff
Cleanliness & Comfort
Activity Reviews
Kayaking the Algarve: Discover the Benagil Caves
Kayaking the Algarve: Discover the Benagil Caves
Portugal

this trip was cancelled due to storm and wind conditions

Historic Coimbra Highlights: University, Chapel, & Old Town
Historic Coimbra Highlights: University, Chapel, & Old Town
Portugal

Thomas picked us up in Duoro at the Casalhandro Wine hotel in a nice large van. After 1.5 hours we reached Coimbra where our guide met us for a tour of the city and University. Thomas was polite and a great driver!

Quality of Experience
Guides, Drivers and Staff
Transport
River Boat Experience in Douro Valley
River Boat Experience in Douro Valley
Douro Valley

This could easily be the highlight of the Portugal trip. We were dropped at a dock and unsure of where to go but the boat owners called for us and helped us so kindly. We found our tour guide Sylvia who could not have been more accomodating to us. We took off on a small wooden boat on the Duoro River and were promptly served charcuterie and 4 bottles of wine! She was lovely and so hospitable. She imparted information on all the vineyards we passed on the Duoro River

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Cellar Guided Visit with Lunch
Wine Cellar Guided Visit with Lunch
Douro Valley

This was just amazing! We did arrive late to the tour but they accomodated us very nicely. The food was spectacular, steak paired with several wines...it was more like a dinner! The vineyard was beautiful and the tour was interesting to learn about all the varities of grapes here. Well worth the trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Walk of Porto’s Historic Center
Guided Walk of Porto’s Historic Center
Porto

I think this tour was secrets of Porto so we saw the grittier sides of the city. The guide was knowledgable and did not rush us through the tour. Would have appreciated some of the other more popular sites on this tour, ie the shopping district and the port wine area

Quality of Experience
Guides, Drivers and Staff
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Óbidos
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Óbidos
Portugal

This tour was exceptional in the guide Marta was a wealth of information. We were picked up on time at hotel and driven to Obios and Nazare. She recommended a nice restaurant where we dined on grilled octopus and seabass and sangria. We continued on to Porto. This was a long day and we arrived at 7 pm. Marta was well versed in all aspects of Portugal. She explained many topics including cost of living, government, etc...

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Sintra & Cascais:  Palaces, Cliffs & Coastline
Exploring Sintra & Cascais: Palaces, Cliffs & Coastline
Lisbon

This trip was ok with some exceptions. First, we rushed through breakfast to meet the guide a 10 min walk away. After 15-20 mins we called the travel agency who reached out and informed us the guide was held up picking up cruise passengers. After a 45 min delay we were off to Pena Palace. The guide brought us to the entrance and instructed us to meet up after our self guided tour. She provided very minimal information but did an adequate job. Sintra and Pena Palace are not to be missed!

Quality of Experience
Guides, Drivers and Staff
It would be nice if the guide had walked us through the palace to explain the history more as other groups had
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

This was a thorough 3 hour walking tour. The guide was on time and we met up at a square onlly 10 min walk from our hotel. We saw the Rossio Train Station, Baixa, Chiado neighborhoods, Arc de Triumph. We had fun afterwards shopping at a street market just in back of our hotel on Place de Liberdad.

Quality of Experience
Guides, Drivers and Staff
Lisbon Roots: A Food & Cultural Walk
Lisbon Roots: A Food & Cultural Walk
Portugal

We really enjoyed this after just arriving in country. We had time to check into our hotel and then rest and had an amazing food tour. We tried pork sandwiches, cheeses, cod cakes, somosas and the traditional custard of Portugal. After feeling very full we walked back to our hotel. Great tour and guide!

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Sep 25, 2025

Thanks so much for your honest feedback! I’m really happy to hear you enjoyed your trip through Portugal, and that the app made everything easy to follow while there. I’m also glad Bea could help while I was out. It’s great to know you felt supported before and during your adventure!
It was really nice working with you to put together a trip that matched what you wanted to do.
Best regards, Marta.

Stepping into the Beautiful Portrait of Morocco
Morocco | Sep 1 - Sep 8, 2025

D
DL A.
Dallas, TX | Reviewed on Sep 09, 2025
The immersion tour was that and much more. The selection of cities provided the spectrum of diversity and beauty of Morocco. Each accommodation was immaculate, comfortable, and unique. The Hotel Club Val d'Anfa in Casablanca was my least favorite and Hôtel & Ryads Barrière Le Naoura in Marrakech by far the best. Mohamed is a superior and knowledgeable guide but each guide we met for specific tours were also knowledgeable, shared their passion for their country, and welcomed us with... Read more

The immersion tour was that and much more. The selection of cities provided the spectrum of diversity and beauty of Morocco. Each accommodation was immaculate, comfortable, and unique. The Hotel Club Val d'Anfa in Casablanca was my least favorite and Hôtel & Ryads Barrière Le Naoura in Marrakech by far the best. Mohamed is a superior and knowledgeable guide but each guide we met for specific tours were also knowledgeable, shared their passion for their country, and welcomed us with authenticity. Closing the tour with the cooking class was the bow on a lavish, gorgeous gift touring amazing Morocco.

Hotel Reviews
Euphoriad
Rabat

Absolutely precious Medina riad. Attention to every detail to include heated towel bar, beautiful walk in shower, comfy bed, beautiful and delicious rooftop breakfast. Finally the entire staff was very professional and consistently provided superior customer service. Hajar is one of the most welcoming hosts you can imagine. For anyone challenged in a sense of direction as I am, make sure you note landmarks to the entry in the Medina and riad.

Authenticity & Character
Location
Tucked in Medina
Staff
Cleanliness & Comfort
Dar Jasmine
Chefchaouen

Stunning choice in Chefchaouen and honestly in any location. The attention to detail in everything embraces you as you walk the stairs to a piece of heaven on the hillside. The decor, room, cleanliness and the incredible staff made this a memory I will hold for some time. The meals were fresh and local and I am fairly sure even more delicious on the outdoor terrace. Try the orange juice (delicious), olive oil, homemade bread, local goat cheese, divine olives - try everything!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Club Val d'Anfa Casablanca
Casablanca

The location near the beach is nice but I recommend you walk a bit beyond the hotel for less crowds than there are immediately outside. The staff is respectful but not very attentive. The rooms facing the street are exposed to some noise. It was a nice landing location arriving in Casablanca but I would not stay more than 2 days.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Sep 30, 2025
Hi Dixie, We're thrilled to hear that your immersion tour exceeded your expectations! We're delighted that the selection of cities showcased the diversity and beauty of Morocco, and that our carefully chosen accommodations met your high standards. Thank you for sharing your thoughts on the hotels. We'll definitely consider your feedback for future bookings. We're particularly glad to hear that Mohamed, as well as the other guides you met, made a lasting impression with their knowledge,... Read more

Hi Dixie,

We're thrilled to hear that your immersion tour exceeded your expectations! We're delighted that the selection of cities showcased the diversity and beauty of Morocco, and that our carefully chosen accommodations met your high standards. Thank you for sharing your thoughts on the hotels. We'll definitely consider your feedback for future bookings.

We're particularly glad to hear that Mohamed, as well as the other guides you met, made a lasting impression with their knowledge, passion, and warm welcomes. Their dedication to sharing the authentic spirit of Morocco is truly what sets us apart.

We're so glad you enjoyed the cooking class, and that was a perfect way to wrap up your tour! It was our pleasure to curate this experience for you.

Thank you for trusting us with your Moroccan adventure. We're honored to have been a part of your journey and can't wait to welcome you back someday!

Nihad, Mohamed & the rest of Morocco Immersion family

You HAVE to use KimKim on your next Peru trip!!!
Peru | Aug 22 - Sep 1, 2025

L
Lauren S.
Ashburn, VA | Reviewed on Sep 08, 2025
Where to begin-Jimena was AMAZING in helping my friend and I plan our Peru trip!!! We were not very familiar with the country and felt a travel advisor would be the best way to nail down an itinerary that would suit what we were looking for. She was so thorough and quick in putting a schedule together, helping with any changes, and most importantly, she and Jesus (also equally as helpful and responsive) were so accessible WHILE we were in Peru. We had a contact in each city, who were the... Read more

Where to begin-Jimena was AMAZING in helping my friend and I plan our Peru trip!!! We were not very familiar with the country and felt a travel advisor would be the best way to nail down an itinerary that would suit what we were looking for. She was so thorough and quick in putting a schedule together, helping with any changes, and most importantly, she and Jesus (also equally as helpful and responsive) were so accessible WHILE we were in Peru. We had a contact in each city, who were the best-shoutout Bosco in Lima who did everything from give us recos, take us through the airport all the way to security, and ensure we got to where we needed to go efficiently, Robinzon in Cusco who helped us navigate the town and translate during our cooking class, and Alverro who drove us from Lima to Paracus, stopping in his home town for a local brunch, and giving the best energy as we had fun on the sand dunes. Not only were everyone great, but we were also able to easily contact them easily on WhatsApp to coordinate. KimKim just made is SO EASY that we could show up and have fun. We had a lot of transportation needs, and that would have been so stressful to navigate by ourselves. I've raved about our trip and told them one of the best things we did was use KimKim to book an amazing Peru trip. THANK YOU to everyone who helped make our first trip to South America great!!!

Local specialist: Jimena Salazar
Jimena
Jimena Salazar
Local specialist in Lima, Peru | Replied on Sep 15, 2025

Dear Lauren

Thank you so much for your kind review. We’re so happy to know you had a memorable trip and that everyone you met along the way helped make your journey even more special. It was a pleasure to assist you and Kerri, and we’re truly grateful for your trust.

If Peru is ever on your plans again, I would be delighted to help you create another beautiful journey. Wishing you and Kerri all the best in your future adventures!

Warm regards,
Jime
Jimena

Vietnam was amazing. I loved the people, the...
Vietnam | Aug 20 - Sep 6, 2025

Jose
Jose C.
Flagami, FL | Reviewed on Sep 08, 2025

Vietnam was amazing. I loved the people, the food, the culture and history. Our guide was very pleasant and knowledable.

Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Sep 12, 2025

Dear Jose C.,

Thank you so much for your kind words. I’m soo glad to hear that you enjoyed the trip, from the people, food, culture, and history, to the time spent with our tour guide.

Once again, thank you for traveling with us. Wishing you all the best and many more amazing journeys ahead. We are always here and more than happy to welcome you back to Vietnam and Southeast Asia someday!

Warmest regards from Vietnam,
Doris Bui

Our trip to Greece was outstanding. I especia...
Greece | Aug 25 - Sep 3, 2025

Stephanie
Stephanie K.
Hermitage, TN | Reviewed on Sep 08, 2025
Our trip to Greece was outstanding. I especially appreciate Irene’s recommendations on visiting the smaller islands of Tinos and Naxos. It was a highlight of my trip to meet Marinos and experience his inn and style of fish aging. Both dinners we enjoyed there were delightful and I would come back to Tinos and Marathia first chance. All of the guides Irene recommended were top notch. I especially enjoyed Antigoni who shared a few of the neighborhoods of Athens. She was adorable and... Read more

Our trip to Greece was outstanding. I especially appreciate Irene’s recommendations on visiting the smaller islands of Tinos and Naxos. It was a highlight of my trip to meet Marinos and experience his inn and style of fish aging. Both dinners we enjoyed there were delightful and I would come back to Tinos and Marathia first chance.

All of the guides Irene recommended were top notch. I especially enjoyed Antigoni who shared a few of the neighborhoods of Athens. She was adorable and full of information and insight into the city and its culture. Matina was full of passion and enthusiasm in taking us through Nafplio and I thoroughly enjoyed learning more about Greek history.

The accommodations were perfect, the drivers were on time and full of information as well. I cannot tell you how impressed I am with the knowledge of everyone we met - guides as well as drivers and the people of Greece.

This was the second trip Irene helped me plan - I appreciate her so much and cannot praise her abilities enough!

Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Sep 09, 2025

Dearest Stephanie,

Thank you so much for your kind words and for taking the time to share such a thoughtful and heartfelt review!

I’m absolutely thrilled to know you enjoyed your trip to Greece, and I’m already looking forward to helping you create even more beautiful memories—whether in Greece or in Italy—whenever you’re ready for your next adventure!

All the best,
Irene

5 star trip to Portugal!
Portugal | Aug 21 - Aug 30, 2025

Kimberly
Kimberly A.
Newark, NJ | Reviewed on Sep 08, 2025
João planned an amazing trip for my group for our first time to Portugal! Originally we were supposed to be 2 people, but then added my mom halfway through the planning process and he was very accommodating in adjusting the reservations. He kept in contact with us the entire time we were there and was very knowledgeable everywhere we went. The excursions were perfect for our group and a great balance between activity/free time enjoying the cities we were in. We can’t wait to go back and thank... Read more

João planned an amazing trip for my group for our first time to Portugal! Originally we were supposed to be 2 people, but then added my mom halfway through the planning process and he was very accommodating in adjusting the reservations. He kept in contact with us the entire time we were there and was very knowledgeable everywhere we went. The excursions were perfect for our group and a great balance between activity/free time enjoying the cities we were in. We can’t wait to go back and thank you again to João for making our first trip to Portugal unforgettable!

Hotel Reviews
Eurostars das Artes
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lisboa Plaza
Lisbon
Authenticity & Character
Location
No
Staff
Cleanliness & Comfort
Villa Zawaia B&B
Lagos

Beautiful hotel but staff wasn’t consistently there to assist.

Authenticity & Character
Location
Staff
Someone being present more often throughout the day
Cleanliness & Comfort
Activity Review
Cave Boat Tour
Cave Boat Tour
Portugal

Nice easy way to see the beautiful caves in Lagos! Not too long of a tour so you still have the rest of your day to explore!

Quality of Experience
No
Guides, Drivers and Staff
Transport
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Sep 08, 2025

Hi Kimberly, glad you, your sister, and your mother enjoyed the trip. I'm also glad that you wrote "our first trip to Portugal"!
We'll be here waiting for your second trip :)

Valdis Brought Latvia to Life for Our Family
Latvia | Aug 31 - Sep 6, 2025

Julie
Julie G.
Lake Butler, FL | Reviewed on Sep 08, 2025
Our family recently had the privilege of working with Valdis as both our travel planner and guide for what became the most significant, symbolic, and memorable trip of our lives—a family heritage discovery journey through Latvia. Valdis brought Latvia to life for our family in a way we will never forget. From the very beginning, he thoughtfully prepared an itinerary that balanced cultural highlights with deeply personal experiences. He went out of his way to make phone calls and track... Read more

Our family recently had the privilege of working with Valdis as both our travel planner and guide for what became the most significant, symbolic, and memorable trip of our lives—a family heritage discovery journey through Latvia. Valdis brought Latvia to life for our family in a way we will never forget.

From the very beginning, he thoughtfully prepared an itinerary that balanced cultural highlights with deeply personal experiences. He went out of his way to make phone calls and track down historical places in the countryside—sites that were far off the beaten path—so we could walk the same roads our ancestors once did. Because of his dedication, we were able to visit the towns our relatives grew up in, stand in the schools they attended, and step into the very churches where they were married. These moments were profoundly moving and would not have been possible without his diligence and care.

Beyond the heritage aspect, Valdis ensured that every detail of our journey was seamless. He arranged impeccable accommodations, comfortable transport, and found us the most wonderful driver, Aldis, whose skill, kindness, and courtesy elevated the entire experience. Both Valdis and Aldis were not only professional, conscientious, and gracious at every turn, but they quickly became trusted companions—friends we now consider part of our extended family.

We could not recommend Valdis more highly. For anyone seeking assistance or guidance in their travels to Latvia or across the Baltics, we would absolutely recommend him, I would choose him 100 times over. His passion, knowledge, and personal touch transformed our trip into something truly unforgettable.

Hotel Reviews
Promenade Hotel
Liepaja

Eclectic building and rooms. Incredible location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Kempinski Riga
Riga

Simply outstanding

Authenticity & Character
Stunning building, inside and out.
Location
Central and close to everything!
Staff
Impeccable service!
Cleanliness & Comfort
Perfection
Activity Reviews
Visit Dzukste
Visit Dzukste
Džūkstes pagasts

Once again, Valdis took the time early on in our planning of the trip to map out and research important areas of our families history and places locally to visit. We were able to walk the grounds and see the church my grandparents were married in, the post office my great grandfather worked in, and the town my grandmother grew up in. This was the last bit of our journey together.

Quality of Experience
Guides, Drivers and Staff
Transport
Departure from Riga | Private transfer to the airport
Departure from Riga | Private transfer to the airport
Riga Int. Airport (RIX)

The hardest part of our trip was saying goodbye to Latvia, Valdis and Aldis.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Riga
Welcome to Riga
Riga

Valdis greeted us at the airport and he and Aldis swiftly transported us to our hotel. Valdis gave us insights on the way, reviewed our week ahead, escorted us into our hotel for registration, made sure we were comfortable and allowed us to get settled in.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit  Aizpute and Pērbone
Visit Aizpute and Pērbone
Aizpute

Valdis took time and researched for us and made phone calls ahead of time so we were able to visit the cemetery our family is in, near my grandfathers home site, visit and stand in the school my grandfather attended, and see the town he grew up in.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transport
Latvia

Aldis is the best!

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Sailboat trip on a real Fisher's Ship and Fish Grill Bar with dinner
Sunset Sailboat trip on a real Fisher's Ship and Fish Grill Bar with dinner
Liepaja

This was such a thoughtful and most impactful experience we shared in Latvia. To sail the waters our family did, and to watch the most beautiful sunset was emotional and moving in a way we will never forget. So happy to have shared the experience with Valdis and Aldis, and thank you to Janis and the crew for the most unforgettable night of our lives :)

Quality of Experience
Guides, Drivers and Staff
Transport
Liepaja city sighseeing tour
Liepaja city sighseeing tour
Liepaja

It was so thoughtful of Valdis to include this tour for our visit to Liepaja. It helped set the stage for a better understanding of its place in history and enjoying its beauty and all it has to offer today.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transport
Latvia

Aldis was nothing short of amazing. He and Valdis are quite the team!! They truly made magic happen for our family.

Quality of Experience
Guides, Drivers and Staff
Transport
Gauja National Park Tour
Gauja National Park Tour
Latvia

Such a beautiful part of Latvia - not to be missed. We had time and were able to experience the Latvian Bobsled Track as well, in addition to the Sigulda Castle Complex, Turaida Castle and Gutmann Cave.

Quality of Experience
Guides, Drivers and Staff
Transport
Museum of the Occupation of Latvia Tour
Museum of the Occupation of Latvia Tour
Riga

This was a very thoughtful and moving experience for our family since it relates to our family history. So grateful Valdis included this in our itinerary.

Quality of Experience
Guides, Drivers and Staff
Historical Canal Boat Tour
Historical Canal Boat Tour
Riga
Riga walking tour
Riga walking tour
Riga

We saw and learned about everything from architecture to museums to everything in between that makes Riga the vibrant gem of a city it is. Topped it off with a historical boat ride on the canal through the city.

Quality of Experience
Guides, Drivers and Staff
Transport
JOHN Restaurant
JOHN Restaurant
Riga

A must do in Riga. Staff was superb!

Quality of Experience
Guides, Drivers and Staff
Transport
Free day in Riga
Free day in Riga
Riga

Old Town is a gem of an area to explore and get to know. We also enjoyed a drive to Valguma Pasquale to experience the Barefoot Trail, a quaint lunch and exploring Jūrmala on the drive back to Riga - with a walk on the beach!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valdis Čeičs

Iceland done right and awesome experience.
Iceland | Aug 27 - Sep 4, 2025

C
Carol V.
Canada | Reviewed on Sep 08, 2025
We just returned from 8 days in Iceland that blew us away with the beauty of the country. We did many activities - lava tunnel tour, ice cave tour, whale watching, boating among the glaciers, helicopter tour. Each one was so exciting and elevated our experience with the “fire and ice” that is Iceland.
Emanuela at Arctic Travel put the whole trip together for us and was endlessly patient as we tried to plan the perfect trip. It worked! We started the trip with a visit to the blue lagoon and...
Read more

We just returned from 8 days in Iceland that blew us away with the beauty of the country. We did many activities - lava tunnel tour, ice cave tour, whale watching, boating among the glaciers, helicopter tour. Each one was so exciting and elevated our experience with the “fire and ice” that is Iceland.
Emanuela at Arctic Travel put the whole trip together for us and was endlessly patient as we tried to plan the perfect trip. It worked! We started the trip with a visit to the blue lagoon and ended with a visit to the sky lagoon. Both great and would do it the same way again. Perhaps one of the biggest thrills was seeing the northern lights which we hadn’t expected as it was only end of Aug. but Sept 1 the lights were out in full and it was just the icing on a delicious cake.
Emanuela stayed in touch with us the whole trip and quickly dealt with a couple small issues so so could keep the trip going with just positive vibes.
Thomas was our tour guide and driver and he went out of his way many times to make our experience the best it could be. I would definitely recommend Kim Kim , Emanuela and Thomas. Perfect combination.

Activity Reviews
Private transfer to the airport
Private transfer to the airport
Reykjavík

Thomas - our guide and driver for the entire trip, picked us up for the return trip to the airport. He was very personable and flexible. He made sure that we got there on time every time.

Quality of Experience
Guides, Drivers and Staff
Transport
Helicopter tour- waterfalls and valleys
Helicopter tour- waterfalls and valleys
Reykjavík

We got so lucky today. The sun was shining and not many cloud in the sky. Perfect day for a helicopter ride.

Quality of Experience
Guides, Drivers and Staff
Transport
Lava Cave Explorer Tour- Private
Lava Cave Explorer Tour- Private
Iceland

So interesting and informative. Well worth doing and seeing this lava tunnel.

Quality of Experience
Guides, Drivers and Staff
Transport
Katla Glacier Ice Cave Private Tour
Katla Glacier Ice Cave Private Tour
Iceland

This tour deserves 10 stars. Our guide Rafal did an awesome job to plan the whole experience. We loved it but must admit that it was a private tour which I think was the right choice. If you are going to splurge on a tour, this is the one I would do private.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Sep 09, 2025

Hello Carol,
Thank you so much for your beautiful review. It just made my day to read it and to know that you and the ladies had a great time, after all the planning we did together!

It has been truly wonderful to connect with you from the beginning of our conversation, and I am very happy to know that Thomas did a great job and you had a lot of fun.

Please feel free to connect again if you return to Iceland or if you and the ladies decide to visit Greenland, and I will be very happy to help you again with the planning.

All the best to all of you!
Emanuela

Wonderful trip to Croatia!
Croatia | Aug 30 - Sep 6, 2025

Susan
Susan T.
Ashburn, VA | Reviewed on Sep 08, 2025

My daughter and I just returned from our trip to Croatia. This is the first time I used a local travel agency to plan out trip. I am so glad that I did. Robi was more than excellent-he communicated with us daily and was able to make last-minute adjustments to our itinerary based on our preferences. His choice of hotels, guides, and restaurants was superb. I would highly recommend him and will do so to all of my friends traveling to Croatia. I only wish that we had more time to spend in this beautiful country.

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Sep 08, 2025

Hi Sue,

Thank you very much for your kind words, much appreciated.
I am very happy to hear you liked Croatia and that i was able to contribute to your experience!
Thank you for all your trust and flexibility!

Sending many regards from Croatia to both of you!

Best

Robi

Finland ..
Finland | Aug 23 - Sep 2, 2025

Rob
Rob W.
Australia | Reviewed on Sep 08, 2025
All Guides in Helsinki and Estonia perfect. Enjoyed the hotel but stuffy! Breaky and dinner appreciated. Porvoo was lovely with Maria. Turku hotel amazing…. We were better on our own there. Guide not the best. Train fun and we did sleep! Enjoyed the museums in Turku. Art gallery special . Rovaniemi, hotel excellent with friendly staff, room abit dramatic though! Our tours 100% wonderful. Saw lights thanks to Ryan and cannon hike guide a very nice person, Martin. Santa land very... Read more

All Guides in Helsinki and Estonia perfect. Enjoyed the hotel but stuffy! Breaky and dinner appreciated. Porvoo was lovely with Maria. Turku hotel amazing…. We were better on our own there. Guide not the best. Train fun and we did sleep! Enjoyed the museums in Turku. Art gallery special . Rovaniemi, hotel excellent with friendly staff, room abit dramatic though! Our tours 100% wonderful. Saw lights thanks to Ryan and cannon hike guide a very nice person, Martin. Santa land very commercial. Reindeers farm was an unexpected highlight! A very impressive young man. Excellent and comfortable trip to Inari. There the trip went down hill. Resort atmosphere quite cold, dull staff and accomodation quite uncomfortable. Too hot! Highlight was the beauty of the lake and fabulous museum. Lilla is a delight and meeting her was a bonus. Well done Kim Kim

Hotel Reviews
Comfort Hotel Helsinki Airport
Vantaa

We were in the room for four hours….quiet and a comfy bed

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wilderness Hotel Inari & Igloos
Inari
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic Light Hotel
Rovaniemi
Authenticity & Character
But over the top in decorations
Location
Staff
Cleanliness & Comfort
Overnight Train
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lots of fun
Solo Sokos Hotel Turun Seurahuone
Turku
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gorgeous bed
Home Hotel Jugend
Helsinki

Bit stuffy again

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Northern Lights Tour with Professional Photos
Northern Lights Tour with Professional Photos
Finland

Nice guy but no luck….

Quality of Experience
Guides, Drivers and Staff
Transport
Reindeer Farm Visit (No Safari)
Reindeer Farm Visit (No Safari)
Rovaniemi

A very intelligent enthusiastic young man we wish him well in the future

Quality of Experience
Guides, Drivers and Staff
Transport
Flexible Northern Lights Hunting
Flexible Northern Lights Hunting
Finland

Ryan brilliant

Quality of Experience
Guides, Drivers and Staff
Transport
Korouoma Canyon & Auttiköngäs Waterfalls Adventure
Korouoma Canyon & Auttiköngäs Waterfalls Adventure
Rovaniemi

Special time in our holiday

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Turku City Walking Tour
Turku City Walking Tour
Turku
Quality of Experience
Porvoo Private Day Tour
Porvoo Private Day Tour
Helsinki

Maria delightful

Quality of Experience
Transport
Tallinn Day Trip
Tallinn Day Trip
Helsinki
Quality of Experience
Guides, Drivers and Staff
Helsinki and Suomenlinna Private Tour
Helsinki and Suomenlinna Private Tour
Helsinki
Quality of Experience
Guides, Drivers and Staff
Local specialist: Lilla Patrícia Walter

Kimkim and Nokothula really came through!!
South Africa | Aug 14 - Aug 30, 2025

John
John T.
Seattle, WA | Reviewed on Sep 08, 2025
Nokothula did a fantastic job of designing our adventure and then assisting in ensuring it went smoothly and was most enjoyable. I can certainly say the same thing for Lucy who was always available if we had questions or issues. I can definitely recommend Kimkim to my family and friends as a trusted travel coordinator. Read more

Nokothula did a fantastic job of designing our adventure and then assisting in ensuring it went smoothly and was most enjoyable. I can certainly say the same thing for Lucy who was always available if we had questions or issues. I can definitely recommend Kimkim to my family and friends as a trusted travel coordinator.

Hotel Review
Mjejane River Lodge
Hectorspruit

Very attentive staff ensured a most enjoyable stay and our excellent game guide gave us an unforgettable wildlife experience. Highly recommend Mjejane River Lodge.

Authenticity & Character
Location
The natural scenery and wildlife right on the Lodge's grounds were outstanding.
Staff
Very attentive care to our needs. Cannot say too much about the staff and their service!
Cleanliness & Comfort
Activity Review
A Day on Safari
A Day on Safari
South Africa

Amazing wildlife experience!

Quality of Experience
Guides, Drivers and Staff
Staff and guide were excellent!
Transport
Local specialist: Nokuthula Khumalo
Nokuthula
Nokuthula Khumalo
Local specialist in Gauteng | Replied on Sep 09, 2025

Thank you, John and Tamar, for your kind words! I’m so glad you had such a memorable time in South Africa and that everything ran smoothly. It was a real pleasure planning your trip, and I’m delighted Mjejane River Lodge and the safari left such lasting impressions. We’d love to welcome you back anytime for more adventures!

Warm regards,
Nokuthula & Lucy

I want to express my deep dissatisfaction wit...
France | Aug 29 - Sep 6, 2025

Michelle
Michelle B.
Flagami, FL | Reviewed on Sep 08, 2025
I want to express my deep dissatisfaction with the service I received during my recent trip to France, which was planned through The KimKim. In the past, I had a truly amazing experience with Jennifer when I traveled solo to South Korea, which is why I confidently chose KimKim again. Unfortunately, this time was the complete opposite. From the beginning, communication with my assigned travel specialist, Liz, was frustrating and unproductive. Despite my efforts, she did not seem to understand... Read more

I want to express my deep dissatisfaction with the service I received during my recent trip to France, which was planned through The KimKim.

In the past, I had a truly amazing experience with Jennifer when I traveled solo to South Korea, which is why I confidently chose KimKim again. Unfortunately, this time was the complete opposite. From the beginning, communication with my assigned travel specialist, Liz, was frustrating and unproductive. Despite my efforts, she did not seem to understand my needs, and I even had to call customer service to escalate my concerns. I was later contacted by Ashley, who listened to my frustrations, and eventually, Greg was added to the planning process. Greg was pleasant to work with, but by then, much of the planning process had already been difficult and discouraging.

When the trip finally came, we encountered multiple issues that caused unnecessary stress. Meeting points and car services were not arranged properly, and despite my repeated requests for tour pickups, we were forced to use Uber to reach multiple meeting points. The times and logistics were complicated, leading to more confusion. Instead of a seamless and enjoyable vacation, my trip was filled with frustration and stressful moments. This was absolutely not the experience I paid for, nor the quality I expected.

Even my father, who accompanied me, remarked on how poorly planned the trip was and how overpriced it felt compared to the exceptional service I experienced with KimKim in South Korea.

I am traveling again early next year, and while I had planned to use KimKim, after this experience, I will be seriously evaluating other companies. I am very disappointed that a brand I once trusted delivered such an unsatisfactory and stressful experience, especially given the high cost.

Sincerely,
Michelle Brown

Activity Reviews
Monaco, Monte Carlo & Eze Morning Excursion
Monaco, Monte Carlo & Eze Morning Excursion
Nice

Caroline was wonderful—she is very nice, fun, and knowledgeable. Unfortunately, the logistics managed by Le Franchaise once again fell short. We ran into heavy traffic entering our first stop, Eze. While the visit there was interesting, we ended up spending too much time in Eze, which forced us to rush through Monaco. We had only about 30 minutes to explore, which was definitely not enough. In fact, one of the guests on the tour was so disappointed by the limited time that she chose to return on her own via Uber just to see more of Monaco. Our stop in Monte Carlo was even shorter, lasting only 15–20 minutes. The constant rushing to make up time and get to meeting points created a stressful atmosphere, which took away from the enjoyment of the day. I had been very excited for this tour, but once again, Le Franchaise’s poor logistics and inadequate time management turned what should have been a highlight into a frustrating experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Antibes Heritage & Cannes Highlights Afternoon Adventure
Antibes Heritage & Cannes Highlights Afternoon Adventure
Nice

We had a new tour guide, Valentine, and it was his very first tour after only two days of training. Valentine is a kind young man—eager to learn and clearly motivated to do well—but he understandably lacked the knowledge and experience to guide us with confidence. Everyone has to start their career somewhere, and we support people beginning in their roles, but Le Franchaise should be doing much more to properly prepare their guides before sending them out with paying customers. On top of that, logistics once again fell short. Our driver arrived 25 minutes late due to traffic and unclear meeting point instructions, which only added to the frustration. While Valentine showed promise, the lack of preparation and poor coordination from the company left us with a subpar experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Saint-Tropez & Grimaud Day Trip
Saint-Tropez & Grimaud Day Trip
France

Theo was excellent and very engaging; however, he did not have all the necessary details about our tour. He seemed unaware of certain inclusions, and when I asked about our visit to Grimaud, he was taken by surprise, as it was not part of the information he had been given. While he managed to adjust the schedule and fit in a quick stop—giving us only a brief glimpse—it was not the complete experience we expected. This once again highlighted the poor logistics and lack of coordination on the part of Le Franchaise.

Quality of Experience
Guides, Drivers and Staff
Transport
Gourmet Food & History Walk
Gourmet Food & History Walk
Aix-en-Provence

Rafael was an excellent tour guide—knowledgeable, engaging, and a true pleasure to spend time with. We genuinely enjoyed our experience with him. Unfortunately, due to time constraints, we were unable to complete everything that had been planned on the tour. As a result, we had to visit some of the remaining spots on our own, which took away from the seamless experience we were expecting.

Quality of Experience
time logistics and meeting points.
Guides, Drivers and Staff
Transport
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Jan 12, 2026
Thank you for taking the time to share your feedback as it's extremely beneficial for us. I’m truly sorry to hear that your trip to France didn’t meet your expectations. I know how important it is for travel to feel seamless and enjoyable, and I regret that parts of your experience caused stress rather than ease.
I also appreciate you acknowledging the support from the team as we're all working together closely to support you while planning and traveling; I’m glad they were able to step in to...
Read more

Thank you for taking the time to share your feedback as it's extremely beneficial for us. I’m truly sorry to hear that your trip to France didn’t meet your expectations. I know how important it is for travel to feel seamless and enjoyable, and I regret that parts of your experience caused stress rather than ease.
I also appreciate you acknowledging the support from the team as we're all working together closely to support you while planning and traveling; I’m glad they were able to step in to assist. Throughout the planning process, I worked to incorporate your requests around accommodations, timing, and logistics, and I regret that some of the transportation arrangements still felt more complicated than they should have. We have followed up with our suppliers to clean these up for the future - thank you for bringing this to our attention that they were unclear.
Your feedback is valuable, and I take it seriously as I continue improving how I support travelers—especially when it comes to complex itineraries with many moving parts, exactly what I love doing! My goal with every trip is to create a thoughtful, well-organized journey that matches each traveler’s unique needs.
Liz

We had an amazing time visiting Portugal! Our...
Portugal | Aug 25 - Sep 4, 2025

M
Mary N.
Boston, MA | Reviewed on Sep 08, 2025
We had an amazing time visiting Portugal! Our travel Guide, João was the best and helped us plan the perfect trip! He was very knowledgeable and helpful in all our planning and was very accessible via text to answer any questions throughout our trip.
He was also our guide in Lisbon which was wonderful!
We couldn’t have had a better experience!
Read more

We had an amazing time visiting Portugal! Our travel Guide, João was the best and helped us plan the perfect trip! He was very knowledgeable and helpful in all our planning and was very accessible via text to answer any questions throughout our trip.
He was also our guide in Lisbon which was wonderful!
We couldn’t have had a better experience!

Hotel Reviews
Belmar Spa & Beach Resort
Lagos

Great resort with beautiful rooms, 3 pools , a nice gym, and beach access! Breakfast was great! Very friendly and helpful staff. Would definitely stay there again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lisboa Plaza
Lisbon

Located in the center close to shopping, and most of the sights you would want to see in Lisbon. Staff was friendly and helpful. Great breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa dos Lóios by Shiadu
Porto

Very nice boutique hotel. The staff was very friendly and helpful, and spoke English which was a plus!

Authenticity & Character
Location
Within walking distance to most everything!
Staff
Cleanliness & Comfort
Activity Reviews
Algarve Caves Boat Tour
Algarve Caves Boat Tour
Portugal

A must when you are in Lagos! Loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Cascais & Sintra Guided Visit
Cascais & Sintra Guided Visit
Portugal

Our guide João drive us out to Cascais and Sinatra and even booked a lunch for us at this very quaint restaurant on the beach! It was amazing! The beaches in Cascais are beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner with Live Fado Music
Dinner with Live Fado Music
Lisbon

João planned this for us and it was a great experience! The food was authentic Portuguese food that was delicious! The Fado was amazing!

Quality of Experience
K
Food
Guides, Drivers and Staff
Transport
Half-Day Guided Tour of Lisbon
Half-Day Guided Tour of Lisbon
Lisbon

João our guide was excellent! Got a very nice tour of the city, and a lot of the history of Lisbon.

Quality of Experience
Guides, Drivers and Staff
Transport
Port Wine Tasting Tour
Port Wine Tasting Tour
Porto

Visited Ferreira winery and loved it! The Port wine tasting was excellent and brought a bottle home!

Quality of Experience
Guides, Drivers and Staff
Transport
Six Bridges Douro Cruise
Six Bridges Douro Cruise
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Food Tour - OPTIONAL (not included in the price)
Food Tour - OPTIONAL (not included in the price)
Porto

Our guide Andre was great! Very knowledgeable and did a great job explaining the history of Porto and the wine and food we tried! Loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Sep 09, 2025

Hi Mary, it was a pleasure to show you and Marc some parts of Portugal. I'm happy that you liked your stay here. Hope to see you again soon :)

Amazing trip to discover Brazil.
Brazil | Aug 10 - Aug 19, 2025

Julien
Julien C.
Oak Brook, IL | Reviewed on Sep 08, 2025

Amazing trip to discover Brazil. Bruno was extremely helpful during the trip to accommodate last minute requests. We especially loved our guide Ed in Iguazú Falls.

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Sep 15, 2025

Hi Julien
I'm so glad you enjoyed your trip. Thank you very much for your confidence.
All the best to you!
Bruno

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