Kimkim Trip Reviews

Buenos Aires is a beautiful city and our tour guide was excellent. She spent over 6 hours showing us all the sites. She was a wealth of information.
We loved the cooking class-delicious food and fun making empanadas.

Activity Reviews

Full-day Nibepo Aike Ranch

El Calafate

The full-day visit to Nibepo Aike Ranch was incredible. The scenic drive through the National Park, with views of glaciers, was just beautiful. At the ranch, we witnessed sheep shearing and enjoyed a nature walk learning about local flora. The highlight was a delicious grilled lamb lunch, which was a true taste of the region's cuisine.

Half-Day Iguazú Falls Brazilian side (Shared tour)

Puerto Iguazú

It was fantastic to see the Brazilian side of Iguazú Falls too. The hike was manageable, and our guide was very helpful in getting us through customs. It rounded off our exploration of the falls excellently.

Full-Day Iguazú Falls Argentine side (Shared tour)

Puerto Iguazú

Iguazú Falls were breathtaking, and we loved visiting both the Argentine and Brazilian sides. Each side offered unique views and experiences. Despite the slightly uphill hike on the Brazilian side, it was still easy and enjoyable. The guide made the customs process smooth despite the long lines.

Half-Day Dinner & Tango Show

Buenos Aires

The Tango show was wonderful! The dancing was amazing, and the food served at the restaurant was very good. It captured the essence of Argentine culture for us and was a memorable evening.

Half-Day Buenos Aires City Tour

Buenos Aires

Wonderful tour-over 6 hours! We went everywhere and the guide was a history book of fun facts.

Quality of Experience

Guides, Drivers and Staff

Transport

They always helped with bags and arrived on time.

Half-Day cooking class at Criolla "Foundations of Argentine Cooking"

Buenos Aires

The food was amazing and the chef made it all so fun. The beef was delicious. It was great making the empanadas! Good wine too!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Always on time! Very nice and good help with our bags!

Lize planned an amazing trip for us! We saw all the animals we hoped to on the safari and had fun and memorable experiences in Cape Town and Franschhoek as well. Our kids said that it was the best trip we’ve ever taken!

Hotel Reviews

Kapama River Lodge

Hoedspruit

Authenticity & Character

Location

Staff

Cleanliness & Comfort

L'Ermitage Franschhoek Château & Villas

Franschhoek, Western Cape

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Table Bay Hotel

Waterfront

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Final Morning Game Drive

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Kapama Game Reserve Game Drive

Kapama Game Reserve

Quality of Experience

Guides, Drivers and Staff

Transport

A Day at Kapama Game Reserve

South Africa

Quality of Experience

Food

Guides, Drivers and Staff

Transport

VineBikes

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Cheese, Wine and Chocolate Tour (including lunch)

South Africa

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Hermanus tour including Whale Cruise

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Cape Peninsula Tour (including lunch)

South Africa

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day City, Table Mountain & Robben Island Tour

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Dublin and Northern Ireland
was a trip of a lifetime. This was our first time using a travel agency and we loved it. The trip was more than we could have planned for ourselves. Castle Eske has beautiful accommodations, amazing staff, calming location in the countryside, and delicious food. We just wish we made more time for their relaxing spa. The historic Bushmills Inn had a perfect location on the coast. The food and service were top notch. Our guides Barry and Paula showed us the Causeway Coast and Belfast. They were personable, flexible, and very knowledgeable. We would recommend them to anyone planning a trip to the North of Ireland.
In Dublin, Diane was our guide for a walking tour of the city. She was so knowledgeable! Her historic anecdote were entertaining and informative. The Irish people, food and culture were so warm and inviting, Even our teenage children can’t wait to revisit.

The trip to Ecuador and the Galápagos Islands was a celebration of Beth and my 50th wedding anniversary and has been on our bucket list for sometime. We were not disappointed! It was exceptionally well designed by Nickolas at Kimkim and we were pleased with all aspects (except for our contact not picking us up upon our arrival, noting that Nickolas remedy the situation in the early hours of the morning). Our accommodations at the Patio Andaluz in Quito were very good and exceptionally situated for touring the old part of the city. We have to give a shout out the staff at the hotel for their exceptional level of service, support and friendliness.
Our guide for city, Sebastian Carrera, was outstanding, providing us with great recommendations for dinning, visiting and strolling. His knowledge of Quito and Ecuador was deeply appreciated, as well as his friendly demeanor. Beth and I thought that the highlight of the day was the cooking class we experienced with Sebastian at the La Casona de la Ronda. The chef, Carlos, guided us through the preparation of several Ecuadorian dishes, which turned out to be one of the best meals that we experienced. We highly recommend this opportunity to visitor, getting to know the people, food and culture! It was additionally special to visit the Middle of the World exhibit and straddle the equator!
Our tour of the Mindo, with Diego, was exceptional in all aspects. His knowledge of the ecosystems, wildlife and birds of the Mind Cloud forest was informative and fascinating. He took us to the resort Bella Visit, where we saw so many tropical birds, and he provided his time to help Beth with the use of her professional camera for which she was deeply grateful. The photos and memories from this part of the trip will be cherished.
The center piece and absolute highlight of our trip was visiting several islands in the Galapagos on the Archipel 1 and with our guide, Christian. We want to thank Nicholas of Kimkim for arranging our trip on the ship, Archipel 1. This vessel is owned and operated by the people of the Galápagos Islands, which had profound meaning to Beth and I, knowing were supporting the local economy. The ship, its amenities, and especially the crew were top flight in all aspects (excluding running out of hot water on a few occasions). The 10-person crew members did everything they could to provide you with the best experiences on the ship and make your life comfortable. They deserve a 5-star rating. Our guide, Christian, is also from the Galápagos Islands. His exceptional knowledge of the people, culture, natural history, and ecosystems of the islands provided us with incredible insights and opportunities. The agenda and information that Christian provided us everyday on the trip encompassed all we could have imagined, blending field excursions and evening briefings with opportunities to snorkel and swim with the sea life. Christian is a star and anyone who gets the opportunity to be with him should be very pleased.
Overall, the trip that Kimkim provided for us was truly five star and we would recommend them to anyone and everyone.

Hotel Reviews

Wyndham Quito Airport

Quito

The Wyndham Quito Airport was a great place to stay for relaxing and decompression before the flight back home. It was a good place to decompress after the trip to the Galapagos before flying home, and was conveniently located for airport access.

Archipel I

Guayaquil - Ecuador

The crew on the Archipel I were phenomenal, extremely supportive, and friendly. The food was outstanding, and the catamaran itself was ideal for relaxation. However, the hot water availability was limited, which was a minor inconvenience. Overall, it was a wonderful experience, especially with the guidance of Sebastian on board.

Activity Review

Colonial City Tour, Cooking Class & the Middle of the World Monument

Quito

The cooking class was fantastic! We made a traditional potato soup that turned out to be phenomenal and also prepared a fish dish with sautéed vegetables, followed by a fruit dessert. It was an enriching experience, and we're even planning to recreate the soup for friends at home.

Great time down under. Vicky, our travel agent was very knowledgeable and accommodating to our requests and situations. She is prompt with returning our messages. She provided excellent tour packages, hotels and airport services. The airport transportation was top notch, both the vehicles and drivers. They were all punctual and can be easily reached. we couldn’t ask for a better hotel location and caliber. Our rooms were very comfortable and from where we were, we could walk wherever we wanted to go.

Hotel Reviews

The Sebel Quay West Suites

The Rocks

Authenticity & Character

Location

walkable to the sights and restaurants in the city

Staff

everyone was nice

Cleanliness & Comfort

Rydges Melbourne Hotel

Melbourne

Authenticity & Character

Location

Close to the sights and restaurants

Staff

everyone was nice

Cleanliness & Comfort

Activity Reviews

Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney

Sydney

The weather was topsy turvy during out trip but our guide Andy made sure that we hit the sights while avoiding the bad weather. The champagne after the hike was a nice touch

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sydney Opera House Tour

Sydney

Quality of Experience

Sydney Bridge Climb Summit

Sydney

Quality of Experience

Guides, Drivers and Staff

staff were friendly and accommodating. They were ready for all weather to keep is comfortable during the climb.

Panoramic Sydney Sights - Half Day Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

friendly and knowledgeable

Transport

Great Ocean Road Small Group Eco tour

Melbourne

Quality of Experience

Guides, Drivers and Staff

Transport

We decided to go to Costa Rica for a week's vacation, and struggled with all of the options: Where to stay? What to do? How do we navigate international travel? Then we found Kimkim. We worked with Holden, a Costa Rican resident. He asked us many questions, and was so patient with ours! He helped us plan the trip of a lifetime (working with our budget) and took care of all of the reservations--car, hotels, and excursions--with knowledge of all the nuances. As we got closer to our departure date, we were connected with Wilman, who helped us while we were in-country with responsive (sometimes immediate) communication. Wilman added an excursion for us, gave us dining recommendations and navigated a hotel issue. We literally worried about nothing. I cannot recommend Kimkim, Holden, Wilman and their team enough. Whether you are a first time traveler or experienced and looking for other ideas, Kimkim is an incredible resource!

Hotel Reviews

Hotel Bosque del Mar

Playa Hermosa

A boutique hotel that redeemed itself after our first impression. As we exited the car the first time to check in, there was a stench of garbage(sewage), and the pool/spa was in need of cleaning. We were concerned. The next morning (and for the rest of our stay), no smell, and the pool/spa area was cleaned daily. Because of reviews we had read, we requested a room on the second level for more privacy. We arrived right around sunset, and were given the last room on the grounds--main floor, on the main walkway with no privacy unless the blinds were drawn. We decided that we would talk to someone about it in the morning. The broken toilet seat was fixed immediately. Dinner in the ocean front restaurant was very good, with the menu having a varied selection of entrees. The next morning, Maite', the general manager, greeted us personally and moved us to a second floor room, as we had requested. She was fantastic, and checked in throughout our stay to make sure everything was OK. The wait staff in the restaurant were very personable, willing to chat and laugh with us. There is service from the restaurant on the beach, which was very nice. We used paddleboards and a jet ski that were available for rent at the front desk, and our Kuna Vela sailing excursion (highly recommend) picked us up on the beach in front of the hotel. Not a touristy area, which was a positive for us. Family friendly, nice beachfront for swimming and playing. Grounds were quiet at night. Parking was lit and secure. Many dining options in the vicinity.

Authenticity & Character

A boutique hotel with buildings surrounding the pool area. Lots of vegetation and birds. Make your preferences known when reserving your room.

Location

Not a heavy tourist location. Located on the beach. Located about 30 minutes from the airport in Liberia. We rented a car and drove ourselves. The road was well maintained. No worries driving.

Staff

Maite' was amazing. Carlos and Alexis, waiters in the restaurant, were fun to interact with. Everyone was helpful.

Cleanliness & Comfort

Rooms were clean. It would be nice to have a towel station right on the beach. If the website says 2 double beds in the room, our experience was that they were queen beds (like in the US).

Nayara Springs - Adults Only

Fortuna

Where does one even start when reviewing this gem? Their reputation is well earned as one of the leading resorts/hotels in the world. First, the staff. Every person we met had one goal--to make our stay unforgettable. The Welcome Center staff, assistants, golf cart drivers, staff at the bars and restaurants, and housekeeping were all positive and approachable. Next, the grounds. Nayara is nestled in the heart of the rainforest, with lush vegetation and wildlife. It is beautifully kept, with stone paths, bridges and muted lighting that is breathtaking. Finally, the accommodations. We stayed in both a villa and a tent, and each space was beyond all expectation. Each had defined areas: A luxurious bath, with indoor and outdoor dual showers. A well appointed sleeping/living area with canopy netting over the bed. Each villa/tent had its own private hot springs plunge pool with jets for extra relaxation. The complimentary well-appointed mini-bar. In addition to all of this, there are numerous restaurants, hot springs, infinity pools with swim up bars, spas, exercise options, and gift shops. Our stay was a dream and we are so happy we made the investment to stay there. We were sad to leave, and will be back.

Authenticity & Character

Location

Staff

Everyone was so positive and made us feel like we were valued.

Cleanliness & Comfort

Daily housekeeping and turndown service in the evening. A shout out to Erika for her towel origami.

Activity Reviews

Morning Sailing and Snorkeling Adventure

Costa Rica

A personalized ocean experience. Small group, drinks, and snacks. They were open to the group's wants (whale watching vs. snorkeling). We were able to go ashore on a beach to explore caves during our sail as well.

Quality of Experience

Very positive. Such a great feeling to be on the ocean in a sailboat.

Guides, Drivers and Staff

Skipper and first mate were personable, attentive and knowledgeable.

Transport

Very nice 47 ft. sailboat. Full galley and head (bathroom) on board.

Arenal Hanging Bridges Guided Walk

Arenal/La Fortuna

A wonderful place to view the nature of Costa Rica. As advertised.

Quality of Experience

Guides, Drivers and Staff

Mariano was super friendly and engaging. He shared his knowledge with us and took photos of us on the bridges and by the volcano.

Transport

Big Arenal Mundo Aventura Zipline

Arenal/La Fortuna

A very beautiful and well managed experience. As someone who had never ziplined before, the staff were so professional and helpful that I didn't worry for a moment.

Quality of Experience

Very safe, well maintained and managed.

Guides, Drivers and Staff

The guides were excellent. Very professional, empathic, and patient.

Transport

Organic Coffee Farm Experience

Arenal/La Fortuna

We were so lucky to be the only 2 people with Grady, our guide. He was knowledgeable about everything on the farm, and made it a very personal experience. So much more than a coffee farm. There was cacao, fruits, flowers and many medicinal plants as well. Grady told us about them all. We crushed sugar cane, and sampled the juice (and fermented juice as well--yum). The brewed coffee and treats were the perfect way to end the tour.

Quality of Experience

Guides, Drivers and Staff

Grady was a wonderful guide. On the way to the farm, the driver stopped so we could look at the volcano, which had cleared for a few moments. We were so grateful, as it was the only time we saw the top of the volcano during our stay.

Transport

Traveling with KimKim has always been seamless! This was our second trip and everything was amazing! We had a great trip and it was so nice to have the guidance from Johanna!

Hotel Reviews

Costa del Sol Wyndham Lima Airport

Lima

Authenticity & Character

Location

Staff

Cleanliness & Comfort

El Mapi by Inkaterra

Cusco

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Abittare Hotels

Cusco

Authenticity & Character

Location

Staff

Cleanliness & Comfort

StarDome Lodge

Ollantaytambo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Souma Hotel, Vignette Collection by IHG

Lima

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Short Inca Trail Day 2: Machu Picchu Guided Tour and Return to Cusco

Peru

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna

Peru

Quality of Experience

Food

Guides, Drivers and Staff

Valerio and Alex were great!

Transport

Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV

Peru

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half Day Cusco Tour

Peru

Quality of Experience

Guides, Drivers and Staff

Transport

Lima Food Tour

Peru

We had a great time learning about the food culture of Peru!

Quality of Experience

Food

Guides, Drivers and Staff

Their knowledge of Lima!

Transport

This was the best trip ever!

I found KimKim through a search engine. Reviews were good and so I sent a message asking for information. From the beginning Adam was amazing. He put together a trip and then changed it multiple times as we added and subtracted. Although we never spoke, his good nature was visible throughout the entire process and much appreciated. Even during the trip itself, Adam and others answered emails quickly and humored our endless need to make adjustments.

The first day was rough but we pushed through and we were glad that we did. We saw the Northern Lights our first night in Budir and the trip got better from there. Other high points? Snowmobiling, eating at the Tomato Farm, hiking a glacier (thank you Sara!), soaking in the sky lagoon, dinner at Dill and so many frozen waterfalls. It was cold and dark but we had a magical trip. What made the trip a success besides the fabulous country? The trip was seamless. KimKim provided a travel plan that was perfect. Each day the driving route was provided with stops posted along the way with descriptions that added to the magic. We never felt lost because travel plan was perfect! Okay, one day a road was closed because of snow but it was Iceland in winter and to be expected. Every hotel and activity was set and went off without a hitch.

Cannot wait to use them again!

Our entire trip was incredible! Katie designed a trip that included a variety of activities, as well as free time for us to explore. She has been so easy to work with, very responsive to every question, full of exactly the information we needed. I have so many great memories from this trip. I would like to return to Norway some day and hope Katie is still doing this work at that time.

The guides were great, the cities visited were beautiful and fun. The weather was a little chilly but not so much as to hinder my family's good time.

Let me start with the food provided by hotels Matilda and Laluna Hoi An: awesome breakfast especially Laluna! We enjoyed it very much. The food on the cruise to Bai Tu Long Bay were amazing too.

I feel the 2nd day of cruise at Bai Tu Long Bay should have more content. There was 2 hours of downtime on the smaller boat where there was no activity.

The Lantern boat ride on Hoai River was disappointing. It was really a 30 minutes activity but we had to meet up with the tour guide way too early. We then put paper lantern with a candle onto the river—it pollutes the environment. I would not recommend this activity.

For Mekong Delta, we only went to 2 islands. There was really not much to see in either island so I don’t recommend this activity either.

Overall, a great trip and thanks to Tina for her planning and prompt responses.

Hotel Reviews

M Village Hotel Ton That Dam

Ho Chi Minh

Centrally located with free washer and dryer

Authenticity & Character

Newer hotel

Location

Close to everything in District 1

Staff

Cleanliness & Comfort

The extra bed is uncomfortable. We had to ask for an extra padding. We don’t like the see-through bathroom glass—you can see everything when someone is showering.

Laluna Hoi An Riverside Hotel & Spa

Hoi An

Great location and awesome breakfast

Authenticity & Character

Location

Centrally located to everything

Staff

Cleanliness & Comfort

The extra bed is not comfortable though

Signature Cruise

Hanoi

Great food provided by the cruise. The extra bed is not very comfortable. The activity on the 2nd day is a bit boring—could plan something for exciting like speed boating.

Authenticity & Character

Location

Staff

Very helpful and courteous

Cleanliness & Comfort

Bathroom has a smell that lingers

Hanoi Matilda Hotel

Hanoi

Good breakfast and great location. There must be karaoke bar close by so it is loud at night until 10:30pm.

Authenticity & Character

Location

In the middle of old quarter-close to everything

Staff

Cleanliness & Comfort

Not super and we don’t like the glass wall and door so you can see the people in the bathroom

Activity Reviews

Ho Chi Minh Departure Transfer

Vietnam

Driver was on time for 4am transfer to the airport

Quality of Experience

Guides, Drivers and Staff

Transport

Vietnamese Cooking Class in Saigon!

Ho Chi Minh City

Chef was very knowledgeable. The food we cooked tasted very good

Quality of Experience

Food

All 3 dishes were very tasty

Guides, Drivers and Staff

Transport

Exploring the Mekong Delta!

Ho Chi Minh City

Very far away and not educational at all. 1 part was to eat fruit and listen to some people singing. 2nd island we went had nothing to see. This one is not worth our time. The whole thing took 10 hours…

Quality of Experience

Could be more educational such as focusing more on agriculture

Guides, Drivers and Staff

Transport

The tour took us 10 hours——very bad traffic

Cu Chi Tunnel visit

Ho Chi Minh City

Very educational

Quality of Experience

Guides, Drivers and Staff

Guide was very knowledgeable

Transport

Driver seems to brake quite much but I understand it might be necessary

Bana Hill Tour

Vietnam

Too foggy to see much.

Quality of Experience

Guides, Drivers and Staff

Transport

Lantern boat ride on Hoai River

Hoi An

The whole thing should be only 30 min but the guide asked us to meet up too early. I don’t recommend this activity because putting a paper lantern with a candle in the water is pollution the environment.

Quality of Experience

Only needs 30 min and boat ride is not worth it

Guides, Drivers and Staff

Transport

Cruising at Bai Tu Long Bay - Day 3

Bai Tu Long Bay

Again, amazing food

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cruising at Bai Tu Long Bay - Day 2

Bai Tu Long Bay

The trip on the smaller boat is lacking content. There were 2 hours of downtime after lunch and all of the senior family members were very bored and fell asleep on the chair. Wish there were more exciting activities such as speed boating

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cruising at Bai Tu Long Bay - Day 1

Bai Tu Long Bay

Awesome food! The extra bed is not very comfortable

Quality of Experience

Food

Food were abundant and tasty!

Guides, Drivers and Staff

Transport

Hanoi City Tour with Food Tasting!

Vietnam

Guide was flexible and asked what types of food we would like to try.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

To start out, I had 10 people for our travel group! Who really wants to book for everyone single-handed????? NOT I. I’ve never traveled with a “tour” Itinerary and Was Hesitant to book it initially. Our coordinator Tina (a Thailand based travel agent) with Kim Kim went above and beyond my requests.
I had an idea of what I wanted to do with the group and Tina helped me arrange everything and then some.
We started in Bangkok, Thailand and ended in Ho Chi Minh City, Vietnam. For the amount of US dollars we spent for the entire trip (a little under $2100 US dollars per person) it included 14 nights lodging, 15 breakfasts, three in-country local flights, airport transfers, and 9 excursions with pick-up+drop off from the hotel!!! Crazy affordable for American standards!
The service staff in all places went above and beyond! Not only were they so prideful about their jobs, but they were happy to provide the services that the job required of them. From the airport greeters to the hotel concierge to the tour guide guides etc, everyone had big grins on their faces when in contact with us. Those were greatly appreciated after a long day of traveling. Whenever I had questions about/before/during the trip, I was put at ease with Tina’s answers and solutions. I 98% trust Kim Kim for my future group travels (there’s always a little window for margin of errors LOL) and will use them again. Again, THANKS TINA!!!

I would only recommend spending a little more money for lodging in Hanoi and Ho Chi Minh City when going to Vietnam. Their 4-star ratings do not compare to our American 4-star ratings. The Veranda Lodge in Hua Hin, Thailand, The LaLuna Hotel/Spa in Hoi Anh, Vietnam and The Signature Cruise Line for Bai Tu Long Bay, Vietnam were cute, spacious, and located centrally for easy access to eateries and shopping. Those three lodgings had the most amazing breakfast buffets! All very convenient when having 10 people in your group! For hotels, I Google map searched the location and viewed most recent reviews. That definitely helped with deciding on which hotel to stay with if I hadn’t agreed to whatever Tina had chose for us.

Hotel Reviews

Veranda Lodge Hua Hin

Hua Hin

The Veranda Lodge in Hua Hin was really nice, cute, and quaint, almost like a mom-and-pop hotel. It wasn't corporate-owned, and the service was top-notch.

M Village Hotel Ton That Dam

Ho Chi Minh

This hotel has a great location, but because it is in the heart of HCMC, it is very loud. WE ONLY GOT 2 TO 3 HOURS OF MILD CITY NOISE FOR SLEEP and that is with my earplugs in. The buffet is more of a “deluxe continental breakfast” for American Standards. The hotel staff were excellent.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lots of space in the room, but could definitely use more storage amenities.

Signature Cruise

Hanoi

We did the 2-Day. It was nice to have an extra day of relaxing, but pretty much the same landscape everywhere. The one day excursion was definitely a great experience. The first night’s dinner was amazing! The second night’s dinner was horrible, not edible whatsoever- A lot of not fresh squid and overcooked barbecue ribs (weird combo for sure).

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hanoi Matilda Hotel

Hanoi

Very small rooms. The breakfast buffet was below mediocre with little seating room. Awesome location, and five star to service staff.!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Vietnamese Cooking Class in Saigon!

Ho Chi Minh City

The Vietnamese cooking class was wonderful. Our chef was phenomenal, and everyone provided excellent service. There were no complaints at all, and it was a delightful experience.

Hanoi City Tour with Food Tasting!

Vietnam

The Hanoi city tour with food tasting was a great experience. Although we weren't expecting a historical walking tour, it was informative and our guide was wonderful. The food tour part was also impressive.

Cruising at Bai Tu Long Bay - Day 3

Bai Tu Long Bay

The three-day cruise could have been better done in two days. The first two days offered kayaking and hiking, but the third day was mostly repetitive with little to do. The second night's dinner was disappointing and not edible, despite a fantastic dinner the first night.

Exploring the Mekong Delta!

Ho Chi Minh City

The Mekong Delta tour felt more like a marketing scheme than an authentic experience. We expected to visit countryside farms but were met with a series of sales pitches. The fruit also wasn't freshly harvested like we expected.

Lantern boat ride on Hoai River

Hoi An

The lantern boat ride in Hoi An was disappointing. The river was already nasty so adding more pollution with paper candle lanterns seemed pointless as they just sink and pollute further. Although people were sweet and kind, this wasn't an activity we would repeat.

Timing of events was not ideal even though we gave our information ahead of time. We had to pay for additional items that were supposed to be included. Tour guides were great and reliable.

I have planned several trips through kimkim and this by far was the worst. the communication was poor. here are some examples
1. we never got an updated itinerary with exact times
2. we did not received contact info about the driver or tour guides
3. the tour described by the agent were not the same as what was provided
4. we were supposed to go directly to the dessert from the airport. instead we were taken to the hotel through dense traffic and one hour late for our tour
5. our trip to burj khalifa was booked during a scheduled dinner
6. we ended up paying for several things which were supposed to be provided: burj khalifa and monorail tickets

based on this experience, we are not sure if we willl use kimkim again

Hotel Review

JW Marriott Marquis

Dubai

love the hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Dubai full day tour with Entry ticket to Burj Khalifa at the Top

Dubai

Quality of Experience

Guides, Drivers and Staff

Transport

Red dune Desert safari without dinner & with camel ride

Dubai

Quality of Experience

Guides, Drivers and Staff

Transport

Katie was a great travel agent for our family and planned a great trip for us! Katie was very responsive and incredibly helpful. Her local knowledge allowed her to pick great accommodations and activities. Our trip exceeded our expectations in everyway (except that we didn't get to see the northern lights in 8 nights - but Katie nor Kim Kim can control the weather!). I would highly recommend Katie to a plan a trip for those who are comfortable driving and doing outdoor activities.

Hotel Reviews

Thon Hotel Tromsø

Tromsø

This was my least favorite hotel we stayed at on the trip, and in my opinion was not as good as the Scandic Grand we stayed at. The location is slightly worse, there is no loading zone in front of the hotel, the room was smaller, and the staff wasn't as friendly. It is a fine stay however and I wouldn't avoid it - but I would book the Scandic Grand over it.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hamn i Senja

Skaland

We stayed 3 nights in a 2-bedroom apartment here and thoroughly enjoyed our stay. The hotel's staff were all very friendly and helpful, and greatly added to the experience of our trip. The activities they offer are great and we enjoyed the boat tour. The surrounding area has amazing views and this was a great home base to explore the beautiful area from. The 2 bedroom apartment was a great space for a family, however I would not describe the accommodation ass well-appointed or upscale at all. It is a very comfortable and serviceable apartment, but after the previous hotels we stayed at it felt a bit down-market. That said, I would stay here again for the views, location, staff, restaurant, and activities. The main challenge we faced was finding where to check in. There are no signs from the road as to were reception/check in was and it was also very hard to find where to park. They could improve by adding signage.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Malangen Resort

Skutvik, Meistervik

We were upgraded to a junior suite and it was an absolutely incredible room. The furnishings, the lighting, the floor to ceiling windows, and space was all amazing. It all felt quite premium and upscale. The hotel's restaurant served great food, and the included breakfast was well appointed. The activities provided by the resort are extensive and truly great experiences. Our tour guide on the night time snow shoeing (Elisa) was wonderful and gave us an incredible experience. I would recommend staying here!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Scandic Grand Tromsø

Tromsø

We enjoyed our stay at the Scandic Grand Tromso and would stay here again. First, the location is great and cannot be beat in Tromso (only matched at best). It is unique in the area (from what I saw) that there is an area for taxis or cars to pull over to so they are not in the road, and it serves as a great loading/unloading zone. The hotel's breakfast was great and had a huge selection of food and coffees, appealing to many different backgrounds. The rooms were comfortable and appointed well. We stayed in a corner room on the upper floor with floor to ceiling glass windows which provided scenic views of Tromso and the surrounding area. I really enjoyed our stay here. We also visited the bar and the bar tender was great - the space is also great for hanging out in. The only reason I give it 4 stars instead of 5 is that they do not have a hot tub.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Aurora Dinner Cruise

Tromsø

We really enjoyed this activity but unfortunately had bad weather. The food was good, and the staff was very fun and friendly. On a good weather night this would be a 5 star activity. On bad weather it was a nice meal on the inside of a ferry boat. The staff was great and had interesting information about the area and Norway.

Quality of Experience

Food

Guides, Drivers and Staff

Wildlife & Fjord Safari by boat

Senja

This was a great way to see the beauty of the surrounding area, the various fjords, mountains, and towns. They took us through the archipelago near Hamn and we were able to see wild seals, sea eagles, and other birds. The views were simply stunning, and the guide was amazing. He provided great information about the area and was very friendly and helpful. It was the right length of time and was one of the highlights of our stay.

Quality of Experience

Guides, Drivers and Staff

Transport

Snowshoeing Under the Evening Sky

Norway

This was an INCREDIBLE experience, we were able to snowshoe through a foot of fresh snow and the snow was continuing to fall. The guide (Elisa) was great, and it turned out that we had a private tour as there were no other guests on the activity. The guide shared knowledge about the plants, animals, tracks we saw, the area, and more and really made the experience even better. The hike itself was really fun and was long enough to feel worth it. My 68 year old father (who is in decent shape) was able to complete it (with several breaks) and as a fit & active 30 year old I felt it was an easy hike overall. The area itself was beautiful and we enjoyed the campfire we made in the snow and roasted some sausages and marshmallows. I would do this again and highly recommend it!

Quality of Experience

Guides, Drivers and Staff

Transport

Quang was a great guide and very knowledgeable!

Hotel Reviews

Dragon Legend Cruise

Hon Gai

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tam Coc Boutique Garden

Ninh Binh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Homestay

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The bed was very very firm and I found it very uncomfortable I would bring a camping foamy. 1 St home stay was only cold water in the shower. Second home stay had hot showers

Hanoi Boutique Hotel

Hanoi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Our room only had a tub, no shower. Was so small, difficult to sit in, and I am 5 ft 11, weighing 185 lbs

Activity Reviews

Further explore the Bay / On Dragon Legend Cruise

Ha Long Bay

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Trang An Grottoes Boat Trip

Ninh Binh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pu Luong Natural Reserve - Ninh Binh

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hidden trails of Pu Luong - Hieu Village

Pu Luong Nature Reserve

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Mai Chau - Pu Luong Natural Reserve

Pu Luong Nature Reserve

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore the Rural Villages nearby Hanoi city (Half Day)

Hanoi

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tree top walk was extremely difficult for someone our age especially with the heavy rain and wind at the time.

The Coffee/Chocolate Tour was excellent. A mix up in the schedule made our check out at the hotel trying.

The Safari River Tour was also great.

Hotel Reviews

The Royal Corin Thermal Water Spa & Resort - Adults Only

Fortuna

Excellent hotel with great staff, food and lovely rooms.

Authenticity & Character

The staff was fantatic!

Location

Close to town

Staff

Awesome!

Cleanliness & Comfort

Rooms very clean.

El Establo Mountain Hotel

Monteverde

Nice room with a great view. Because of multiple unit levels getting around was time consuming as you had to wait for van transport. Dining room good and food tasty. Staff very polite.

Authenticity & Character

Nice modern design.

Location

Close to some shops.

Staff

Very polite.

Cleanliness & Comfort

Room nice but decorated very plainly.

Activity Reviews

Río Peñas Blancas Safari Rafting Experience

Arenal/La Fortuna

Very enjoyable with much to see.

Quality of Experience

Guides, Drivers and Staff

Transport

Coffee & Chocolate Tour

Costa Rica

Great guide.. extremely interesting tour.

Guides, Drivers and Staff

Transport

Day at Selvatura including Hanging Bridges and Fauna Exhibitions

Costa Rica

Raining too heavily and difficult walk for someone my age.(75)

Guides, Drivers and Staff

Very polite!

Transport

Good drivers and very safe

Cristina was a wonderful planner!

She was a great communicator and handled all our questions and changes beautifully.

We really appreciated having the service available to us. It’s great to know you have someone you can reach out to for questions and help with planning. Makes the trips that much more relaxing.

Hotel Reviews

Minca Ecohabs

Minca

Interesting experience, like sleeping outdoors.

Authenticity & Character

Location

Staff

People were great, however, the breakfast we arranged didn’t get prepared and delivered.

Cleanliness & Comfort

No hot water and low water pressure

Tay Beach Hotel

Santa Marta

Nice property right on the beach. Rooms were spacious and clean. Restaurant had pretty good food. Nice pool and bar areas

Authenticity & Character

Location

Staff

lol

Cleanliness & Comfort

No hot water and power went out twice, however, we heard that is common for the area, not just hotel.

Casa Mara

Cartagena

The rooms were ok. Our first room didn’t have much water pressure. There were a lot mosquitoes in the lobby. There were stains on the sheets.

Authenticity & Character

Location

Walking distance to the main streets and attractions

Staff

Cleanliness & Comfort

Our first room didn’t have much water pressure. There were a lot mosquitoes in the lobby. There were stains on the sheets.

Activity Reviews

Rosario Islands Day Trip

Cartagena

Trip to the island not as pictured. You needed to rent a private boat once you arrived on the main island to go to the beach with the turquoise waters.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Nature, Waterfalls & Coffee Farm in Minca

Colombia

Quality of Experience

Guides, Drivers and Staff

Transport

Hike Tayrona National Park

Colombia

Quality of Experience

Guides, Drivers and Staff

lol

Transport

Cartagena City Tour

Cartagena

Quality of Experience

Guides, Drivers and Staff

Transport

Overall, our trip to Colombia was fabulous! The experience of working through Kim Kim and our local specialist was so easy. The teams were responsive, and they put together a custom vacation that appealed to all of our preferences. We're quirky in that we like both rugged outdoorsy experiences and high-end dining and hotel stays. This trip was the perfect marriage of the two. Our guides for the city tours spoke impeccable English and were highly knowledgeable of the culture and history of the region. The only item on the agenda that we probably would have skipped in retrospect was the Tango experience - food was lackluster and while the performance was nice, we left halfway through as it had been a long day.

Hotel Review

The Charlee Hotel

Medellin

Luxurious and fun! The ideal way to end our trip.

Authenticity & Character

Location

Right in the heart of the Poblado.

Staff

Cleanliness & Comfort

Activity Review

Trekking in Los Nevados National Park (2D1N)

Colombia

What a special trip! This landscape is beautiful, and our guide Paula was outstanding.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our driver was excellent. The drive times were poorly predicted - both much longer than it said on our itinerary.

Our driver Cameron with Bass Transportation was fantastic & has become a good friend to us. We plan on keeping in touch with him. Umaya Resorts in Placenia: the room was great. The main restaurant’s food wasn’t that good. Service there wasn’t the best. However the pizza restaurant was fantastic. There is a Bistro about a ten minutes walk away that had excellent food. Our fishing tour with Pinky was a lot of fun. Pinky & the boat driver were professional, friendly & brought humor & entertainment to the day. Nim Li Punit Mayan Ruins & Spice Farm Tour With Ian was a great tour. We enjoyed all of it. Ian is very knowledgeable. In San Ignacio the Falling Trees Lodge was quaint but very clean. Their restaurant had fantastic food & service. Lamanai tour & boat ride with Brenda our guide was the best tour we had. Brenda had grown up in Lamanai so was very knowledgable. She served the best tour lunch with fresh corn empanadas made by a group of ladies from the Lamanai town. Our next tour at Xunantunich Maya Ruins Tour with Daryl was also fantastic. Cave Tubing was our next adventure. Cameron drove us there & waited while we did the cave. It is a very easy tour with very little rapids, but we still enjoyed it. We then took the ferry to San Pedro. Ramon’s Village was our best room overlooking the ocean. We spent a lot of time sitting on the balcony watching the ocean. The Hol Chan/Shark Alley with our guide Guimerro from Ramon’s was excellent. This was the best tour. Unfortunately on the Manatee Swim/Coral Garden we didn’t find any manatees & the Coral Garden didn’t have many fish at it to see. Returning back to BelizeCity & seeing the zoo. The zoo was okay but I could of skipped it. The Best Western Bitlmore: our room was okay but it was located near the pool & open court yard. From 9 to about 10:30 there was children screaming & adults talking very loudly. I was about to call the front desk to complain when someone opened up their door & told them to be quiet. A room away from all this would be better. The food we had at their Bistro was terrible & the service was not good at all. We went to the Cafe in the morning & it was much better there. Overall we had a fantastic trip full of good memories.

Hotel Reviews

Best Western Bitlmore Plaza

Belize City

Noisy in evening. Our room was near the pool & open courtyard. I would ask for a room away from this.

Authenticity & Character

Location

Close to airport.

Staff

Cleanliness & Comfort

Ramon's Village Resort

San Pedro

Loved the location & grounds of the resort.

Authenticity & Character

Rooms were like huts on the outside.

Location

Right on the ocean

Staff

Cleanliness & Comfort

Falling Leaves Lodge

San Ignacio

Very quaint but clean rooms. Love the garden area.

Authenticity & Character

Location

Close to ruins

Staff

Friendly, helpful & gave great service

Cleanliness & Comfort

Umaya Resort & Adventures

Placencia

Food wasn’t that great.

Authenticity & Character

Location

On the ocean & lagoon.

Staff

Restaurant service was slow. Servers mixed up orders.

Cleanliness & Comfort

Cleaning staff kept room clean & tidy

Activity Reviews

Zoo in Belize

Belize

It more like an animal rescue then a zoo as it is in a natural setting of the forest. Animals are hard to find in the enclosures.

Quality of Experience

Transport

Bass Transport took us there.

Caye Caulker Manatee Experience from Ramon's Village

San Pedro

We didn’t see any manatees, which they can’t guarantee for you to see. Coral garden wasn’t that great to snorkel at. Hardly any fish there.

Quality of Experience

Guides, Drivers and Staff

Transport

Hol Chan/Shark Ray Alley - from Ramon's Village

Belize

Best snorkelling trip on San Pedro from Ramon’s Village.

Quality of Experience

Guides, Drivers and Staff

Ramon’s dive staff are fantastic.

Transport

Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route

Belize

Cave tubing is very easy with not a lot of rapids. Good for any age.

Quality of Experience

Guides, Drivers and Staff

Transport

Xunantunich Maya Ruins Tour

Belize

Tour is not very long but still interesting.

Quality of Experience

Guides, Drivers and Staff

Transport

Lamanai Tour

Belize

Favorite of all our Mayan Ruins tours. The boat ride there adds to the adventure. Best lunch we had on all our tours.

Quality of Experience

Guides, Drivers and Staff

Brenda was amazing.

Transport

Nim Li Punit Mayan Ruins & Spice Farm Tour

Placencia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Local Area Boat Tour with Optional Activities

Placencia

Tour guides were fantastic.

Quality of Experience

Food

Guides, Drivers and Staff

Transport