Kimkim Trip Reviews

This is not the first time we have worked with KimKim. Our introduction was a trip to Japan. One word FANTASTIC!

This time with Italy, it was a dream trip. Anita and her team provided us with white glove service from the time our plane landed in Italy until we were delivered back to the airport. The planed day trips with local guides introduced us to experiences we would not have had if we tried to do it on our own.
We were even able to add a day trip to Switzerland that only added to our experience.

Thank you Anita and team

Activity Reviews

Como Food Tour & Farmers Market

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Bellagio E-Bike Experience & Food tasting

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Milan Fashion Guide Experience

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Lake Como Boat Experience

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

We had an unforgettable experience thanks to the amazing team arranged through Kimkim!
-Samir, our driver for 7 days, was incredible – kind, patient, and always going above and beyond. He made our trip seamless, and I highly recommend requesting him for any Morocco itinerary!
-In Fez, Sheref guided us through the city’s rich history with great insight.
-Our stay at Tiziri Luxury Camp in Merzouga was magical – delicious food (thank you Fatma!), beautiful glamping, and unforgettable live music under the stars.
-Ksar El Kabbaba in Skoura was heaven – a stunning boutique hotel with service better than the Ritz or Four Seasons!
-In Marrakech, Hanan was the best guide we could have asked for – her explanations at Bahia Palace and Majorelle Gardens brought everything to life.
-We highly recommend this team for anyone exploring Morocco with warmth, care, and top-notch service!

Thank you from the Laffin Family!

Elena arranged a 14-day trip for my husband and me through Rome, Florence, Venice, and Milan. It was all arranged beautifully. Highlights were being in Rome during the conclave and announcement of the first American pope, shopping in Florence, a storybook setting and a gondola ride in Venice, and beautiful Lake Como and seeing the Last Supper in Milan. Especially valuable to us was the selection of boutique hotels in the best locations and transportation planning. We had a similarly awesome experience with KimKim planning our trip to Morocco. Next is Vietnam and Cambodia!

We are four older retired folks that wanted to enjoy England for 6 days before going on a wonderful cruise into Norway and the Arctic Circle. We contacted KimKim and were put in contact with Kate, the KimKim travel planner. We had some general areas we wanted to see in England and Kate took that input and built a trip plan that was fantastic. We went to Stonehenge, Bath (Roman Baths), Canterbury, the White Cliffs of Dover and several sites in/around London. We had private tour guides and drivers, arranged by Kate and we saw Windsor Castle, London Tower, Westminster Abbey, Changing of Guard (the private guide was able to have us see the practice parade for the Kings Birthday coming in Mid June). We had the best guide for the V&A museum (Mr. Robert Miller). Even though we only spent 3 and 1/2 hours in the V&A museum, we had a great time and Mr. Miller made it all worthwhile. His expertise and explanations/history gave us the perspective of the historical items we were viewing. We only saw about 10 % of the 144 areas in the museum, which means we have to return to London to enjoy the rest. We cannot thank Kate enough for her excellent trip plan and being there for mid course changes, driver time updates and points of contact. Kate was superb, we highly recommend KimKim and Kate for any England based trip.

Hotel Review

De Vere Beaumont Estate

Windsor

The De Vere Beaumont Estate is fantastic and we would stay there again if we come back to England. Quiet (with the exception of the airport (Heathrow) nearby), elegant, excellent dining and bar areas.

Authenticity & Character

Location

country type estate

Staff

Cleanliness & Comfort

Activity Reviews

Discover London in a Private Black Cab

London

Excellent Driver, excellent advice for restaurants, especially Fish and Chips

Quality of Experience

Guides, Drivers and Staff

Transport

The Royal London Tour: Changing of the Guard and More

London

Superb Guide. This guide was able to get us to view the practice parade for the upcoming Kings birthday. She had a lot of history stories to tell that were quite entertaining.

Quality of Experience

Guides, Drivers and Staff

Transport

Victoria & Albert Museum, Private Tour

London

Our Guide - Mr. Robert Miller - was fantastic. Very well educated, knew the museum inside and out. Gave us what we wanted, which was an overview of selected areas out of the 144 museum categories.

Quality of Experience

Guides, Drivers and Staff

Transport

We had an absolute BLAST on our trip. We were able to celebrate our Honeymoon with adventure, relaxing, and new experiences! It was great having our entire trip planned for us, with a detailed guide on what to do each day. We can't recommend Kimkim, but especially our agent, Lucie, enough!

Activity Reviews

Romantic tour of Paris by vintage 2CV car, with a bottle of Champagne included

Paris

Quality of Experience

Guides, Drivers and Staff

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Gourmet food tour in Saint-Germain-des-Prés

Paris

Quality of Experience

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Unveiling Masterpieces at the Louvre Museum

Paris

Quality of Experience

Guides, Drivers and Staff

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Market visit and Provençal Cooking Class in Aix-en-Provence

Aix-en-Provence

Such a wonderful, unique experience!

Quality of Experience

Food

Guides, Drivers and Staff

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Full-day in lavender fields of Valensole

France

Quality of Experience

Guides, Drivers and Staff

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Half-day private Sailing Tour of the Lérins Islands with lunch included

Cannes

Wish we could live this day over and over again!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

What an amazing trip Adam helped us plan! It was a perfect balance of culture, food, and activity. Our family of four likes to keep busy so ultimately, we ended up seeing Madrid, Toledo, Sevilla, Malaga, Granada, and Barcelona in a 2 week period.

We enjoyed our trip to Greece. Highlights included an evening photo shoot in Meteora, 2 wonderful days and nights in Imerovigli on Santorini and a food tour in old Corfu town on Corfu. Our transfers from place to place were seamlessly provided by kimkim, however we had to get to the starting point for our Corfu town food tour and that required a little extra planning on our part. Fortunately it is very easy to get a 20 minute bus ride from our hotel to Corfu town. Perhaps we could have used a car for a days exploration on Corfu but the bus worked well enough. A lack of a car meant we didn’t get to the west coast of the island - we chose to relax on the hotel beach instead! A tour of the Acropolis resulted in us going at the same time as many other tour groups and it was crowded. In hindsight we should have done that tour at the beginning of our trip (mid June) rather than at the end (late June) as July and August are peak times and the crowds were definitely building at the end of our trip. We were a little disappointed in our rooms in Meteora and at Zillers in Athens. The Meteora room while it had a partial view of the Meteora rocks was tiny and the bed was sandwiched between 3 walls on a platform such that we had to scoot onto the bed from the end. This made getting in and out of bed difficult. I don’t remember the name of the room but it should be avoided. Similarly room 102 in the Ziller hotel in Athens should be avoided. The room was advertised as an Acropolis view but the Parthenon was almost completely blocked by a tree. The room itself was so small there was really no room for 2 suitcases to be opened at once and the en-suite bathroom was in the room rather than its own separate room. That said we had a wonderful meal on their roof top with the view of the Acropolis I was expecting from our room.

The trip was fantastic. All the hotels we stayed in were very nice. I will mention that if you are driving to a castle or cave system (especially Punkva Caves where you need to take gondola or walk 1.7km) that the parking was often not next to the attraction and it took 15 to 30 minutes to get to tour start points.

Going through our itinerary:

Prague is very walkable and public transport easy to access. The city itself is very nice with lots to see and do. Driving is not difficult with phone's gps directing the way and the drivers were extremely courteous compared to my local drivers. We did a half day vegetarian culinary/history tour which was excellent. This was more history with stops to a beginning snack, lunch, then dessert. Our guide was Gary and he showed us things that we likely would never of found on our own. Well worth it.

The day trip to Bohemian-Saxon National park was about a 2 hour drive each way but well worth it for the hike and the view.

Few hour drive to Cesky Krumlov with stops along the way. Konepruske Caves were not far from Prague. If you are going to only want to do one set of caves, the Punkva caves are better experience but further from Prague. Either way be forewarned that the tours are in Czech. Karlstejn Castle (also no far from Prague) tour was very good and full of information. Free parking can be found by the Karlstejn train station which is about 25 minute walk to castle. From here about 2 hour drive to Cesky Krumlov.

Cesky Krumlov is a very nice town. Easy to walk around. We did a tour of the Baroque Theatre which is one of two left in Europe. Very interesting with explanation of the theatre and even got to see the machinery that was used to change to scenery on the stage. If you are vegetarian and visiting Cesky Krumlov you should definitely eat at Laibon as food was delicious and you sit riverside to eat. Also David (server, owner) is just an exceptional person. Fun to talk to and made several suggestion of what we should see. We did a raft tour which went over some of the history of the town and was a nice experience.

Next was drive to Olomouc with several stops. We did go off itinerary and stopped at Pernstejn Castle (David recommended). While we did not have time to do a tour, we did walk around the courtyards and through the gardens which was well worth it. Then onto the Punkva caves and into Olomouc. We did stay just outside of town so did have to drive to get to the city for site seeing. We only had an evening here so just walked around town and saw the architecture and parks.

On way back to Prague we stopped at Kutna Hora for a tour of the towns several churches and the Bone Chappel. Very interesting tour and likely something that you will not see anywhere else. If you are in Prague, it is without question worth a day trip for this tour.

Overall a great trip.

Hotel Reviews

Waldstein Hotel

Prague

We had a room that had 2 areas. One with king bed, other with 2 twins for the kids so everyone was happy. Good breakfast. Short walk to center of Prague. Close to the castle.

Authenticity & Character

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Staff

Cleanliness & Comfort

Hotel Villa Beatika

Cesky Krumlov

Two rooms. Very clean. 10 minute walk into center of town.

Authenticity & Character

Looks like newer renovation so not for someone looking to stay in 200 year old building.

Location

Staff

Cleanliness & Comfort

Prachárna Park Hotel Olomouc

Restaurant on property was nice after a day of driving and site seeing.

Authenticity & Character

Location

10 minute drive to town.

Staff

Cleanliness & Comfort

Pentahotel Prague

Prague

Very nice hotel but a little far from the city center requiring an easy short subway ride.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Prague Food Adventure: A Half-Day Culinary Journey

Prague

Gary was and excellent guide. Gave us lots of information about the city and culture.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bohemian-Saxon National Park: The 2 countries in 1 Day Trip

Prague

Great hike. Drive was approximately 2 hours each way.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a great family trip to Austria and Germany thanks to the efforts of Lucie and KimKim in helping us plan and organize everything. I've never used a travel service before but knew I didn't have the time to really plan out everything for our trip and Lucie was so helpful suggesting ideas and taking feedback on what our group would find interesting. She helped plan and arrange everything from hotels, all transportation (even from the airport/train station to the hotel), and tours/tour guides. I think one of our favorites was the tour of Dachau with our guide Tom who provided so much history and context for us in a conversational way, I think we got so much more out of it than we would have if we just went on our own and walked around.

Hotel Review

Hotel Am Konzerthaus Vienna - MGallery

Vienna

We loved this hotel! Easy walk to transportation and the old city areas, but the breakfast buffet was the big hit in our group! Great way to start the day!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Vienna's Old Town Bike tour

Vienna

Great tour, it was sometimes hard to hear if you ended up in the back of the group and it poured, but overall a great way to see the city and get an overview at the beginning of our trip.

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Guides, Drivers and Staff

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The Sisi Ticket (3 imperial attractions on 1 ticket!)

Vienna

Schonbrunn Palance and the grounds were beautiful and we really enjoyed walking around, but I think our group was a little "palaced-out" and some skipped the apartments in Vienna. Overall glad we went to see it.

Quality of Experience

Guides, Drivers and Staff

Transport

Easy to get to on the train

Private Dachau Tour with transportation

Munich

Dachau was an interesting and poignant historical site and I really appreciated having a tour guide who was able to give us candid historical context around the times and events that took place there. I felt like we learned so much more and benefitted from being able to ask questions of an expert while exploring the site. Would definitely do something like this again.

Quality of Experience

Guides, Drivers and Staff

Our guide Tom was outstanding, he was very personable and his knowledge so vast. We were very happy to meet him and spend the day with him.

Transport

Neuschwanstein Castle Full-day tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Tatiana was my agent and she did an outstanding job planning and executing my trip to Scotland. It was everything I could have wished for. I loved the train rides and the Rabbies tours were exceptional. David, Claire, Mick and George were my tour guide and they were great. My driver, John was awesome. The hotels were great. I have run out of words to describe my trip. Thank you to Tatiana for make my dream of Scotland come true.

Hotel Reviews

Hotel Indigo Edinburgh Princes street - an IHG Hotel

Edinburgh

Room was very nice. Staff was amazing.

Authenticity & Character

Location

Staff

They were kind and helpful

Cleanliness & Comfort

Palace Hotel & Spa - Best Western Inverness

Inverness

Authenticity & Character

Location

Staff

Kind and helpful

Cleanliness & Comfort

The Garrison

Fort William

Authenticity & Character

Loved the Jail house effect. very fun

Location

Staff

Cleanliness & Comfort

Maldron Hotel Glasgow City

Glasgow

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Edinburgh Cab City Tour

Edinburgh

Mariusz was great on this tour. We got to see a lot of places and let me get my bearings on the Royal Mile. We would park and take a walk and it was great. I loved the private car and driver.

Quality of Experience

Guides, Drivers and Staff

Transport

Your Stirling Castle and Loch Lomond Tour

Edinburgh

Rabbies tour driver was David and he was awesome. Stirling castle was so interesting

Quality of Experience

Guides, Drivers and Staff

Transport

Balmoral tour from Inverness

Inverness

This was so interesting and the gardens were beautiful. John was amazing.

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Hairy Coo Safari

Inverness

I got to ride with the farm hand to see the coos. She was very knowldgeable and interesting to talk too.

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Explore Glen Affric, Culloden, and Clava Cairns Tour

Inverness

This was a great tour with Claire. I loved the peace and quiet of Glen Affric. The Clava Cairns were amazing. Culloden was great. The visitor center was so well done and very informative. This would be on the top of my list to do again.

Quality of Experience

Guides, Drivers and Staff

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The Ultimate Isle of Skye Tour from Inverness

Inverness

This was another Rabbies tour and Mick was great. He is a great storyteller and knew all about the Isle of Skye. Loved the Old Man of Storr.

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Guides, Drivers and Staff

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Seal Spotting Loch Linnhe Cruise

Scotland

This was so much fun even though it was windy and rainy. We saw several seals. The boat captain was very knowledgeable about the area. A great trip.

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Guides, Drivers and Staff

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Jacobite Steam Train

Scotland

Got to take 3 train rides while in Scotland. This one was really nice. Enjoyed it a lot.

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A Day on the Isle of Arran

Glasgow

The Rabbies bus was very comfortable and George was great. The Ferry ride was worth the trip. We got to go the Castle and the gardens were magnificent. It was a long day but very interesting and enjoyable. The Isle of Arran is beautiful

Quality of Experience

Guides, Drivers and Staff

Transport

I appreciated the expertise of Tommy who set up my travels through Finland. If I had had some additional time I would have added an additional day in each city I visited. The only thing that was problematic was during travel to Turku where there was only 4 minutes to get off the train. With so many people trying to exit the train before the 4 minutes were made it difficult to exit the train with my luggage. I had to stay on the train and get off at the next stop. I was able to engage a cab driver to drive me to my hotel.

We used kimkim for a week long family trip to Iceland because I was overwhelmed with trying to figure out what to do in such an amazing country. The trip was great and probably far better than if I had planned it myself. We are an active family and I'm not a fan of long drives, so Eric made an itinerary that allowed us to get out of the car and get moving and limited the time on the road. We did waterfall hikes, guided glacier hike, puffin viewing tour, and whale watching. All the tours were fabulous. Having a complete driving plan with the best places to stop on each drive was one of the most helpful part of using kimkim.

We had to make some adjustments due to jet lag and the kids sleeping until 11am every day, but that was easily done since the sun didn't set until midnight. We asked for 2 bedroom apartment style accommodations, which were all lovely. Using kimkim was definitely worth it and took all the stress out of trip planning.

Activity Reviews

The Secret Lagoon

Iceland

Much smaller than the more popular Blue Lagoon, but large enough we had plenty of room for our family. Had towels and suits to rent.

Quality of Experience

Solheimajokull Glacier Hike

Iceland

Relatively easy hike onto a glacier with beautiful views of the valley. They had us put on a climbing harness, but there was no actual technical climbing. My 10 year old had no trouble with this hike and it was his favorite part of the trip.

Quality of Experience

Guides, Drivers and Staff

Puffin watching tour at the Ingolfshofdi cape

Iceland

So many puffins! My husband took 2300 pictures of puffins on this tour because his camera can shot 12 images a second. There is a very short but steep sand dune hike at the beginning that some of the others had trouble with, so know your abilities. But you get to run down the dune at the end of the tour.

Whale Watching Tour

Reykjavík

We saw many dolphins and got close to a couple humpback whales. I've been on a few whale watching trips and this was closest I've been to whales. It felt like they were checking us out at times.

Kimkim and our local company, Serendipity, (with Bryan and our in-country guide Wilman) were all amazing in helping us plan a spectacular family vacation! I saved hours of time working with Serendipity. They quickly created an itinerary based on our initial wants and adjusted it whenever we had feedback. We adjusted our trip dates, asked to push back some of our early-morning activities, and inquired about different hotel options. All the responses were timely and accommodating. Once we arrived in Costa Rica, Wilman helped us every day with driving directions, suggestions for activities and restaurant recommendations. It took such a load off our shoulders knowing we didn't have to figure everything out; we just had to ask! And the answers were almost instantaneous. I would use kimkim again in a heartbeat.

I can’t thank Sandy enough for the incredible support she provided in planning my recent Asia trip. From start to finish, she was patient, attentive, and incredibly thoughtful. Every detail was carefully considered—from hotel bookings to excursions—and she made the entire process feel effortless.

What stood out most was how proactive and compassionate Sandy was, especially in arranging airport wheelchair assistance at every stop. It made such a difference in my travel experience, and I truly felt cared for throughout the journey.

She stayed in touch the whole time, making sure everything went smoothly, and was always just a message away when I needed something. If you're looking for someone who genuinely goes above and beyond, Sandy is the one. Five stars all the way!

Alesund was an amazing town to slowly start the trip. Gorgeous views. Lovely town to walk around in and get rid of jet lag!! We drive to Runde Island for a do it yourself hike. We saw puffins on the hillside in flight and in the water from afar. That was amazing!

A quick trip up the Atlantic Ocean road to Kristiansund was “okay”. The weather was rainy and windy and we more or less missed the highlights bc of weather. We thought the road would be miles and miles of bridges but was actually quite short. The city offered a few areas to walk around and a little hike up in a park area but one night there would have been better skipped and added into Oye (see below) IMO.

Andalsnes the lodging at Rosvang Gard w Otto and Albert was incredible. Food to die for. Again scenery was awesome. We drove over to the Stave church across the fjord. The Golden Train and Gondola were wonderful to see and do! Eating at Eggen was dreamt as well!

Geiranger was a stunning site! Kayaking w Martina (from Argentina) was fantastic. The Four Sisters didn’t disappoint.

Oye was the most perfect pristine town ever. Kayaking with Jorge from Baja was very enjoyable. A lovely quiet fjord to paddle in and a few easier trails to explore the hillside was a great way to wind down the week. Would have loved to be there two nights

Last night near Alesund at Storfjord hotel. Also would have loved two nights there. Or at least a later flight to take in the breakfast there. Oh well!

I highly recommend Cathy and the team at Kimkim. We needed help crafting a family itinerary for Ireland in a tight turnaround and she was exceptional with communication and the activity planning. What a relief to have so many activities already booked when you arrive in the country and you can just relax and have fun family time. I will absolutely use Kimkim again!

Cathy was very responsive and sensitive to our travel needs. She took a great amount of care and fine tuning of our itinerary. Cathy heard our needs and made an itinerary that met them! All of our accommodations were lovely and in country travel was easy because of Cathy! Cathy is going to take a lot of the cognitive and emotional labor that goes into planning a trip and we're so glad we booked with her! You can trust her to plan a wonderful trip.

First trip to Greece and KimKim made it an incredible experience! The hotels, excursions, and private transfers were all exceptional. And the additional self-guided tour recommendations were very helpful. Can't wait for our next adventure and KimKim will be a big part of a planning again!

Our group of eight travelers,related mostly, had a wonderful trip to Morocco. We had fun while experiencing the culture and learning so much. Our guide was with us all the way, as was our excellent driver. Cities, mountains or deserts, I always felt completely safe. We stayed in absolutely dreamy inns.

I first want to say that prior to the trip the experience with KimKim was wonderful. I had no issues and with the exception of one day it was a great experience. Unfortunately, the experience afterward did not match the planning. On the 5th day of our 9 day Greece trip, we took a transport boat to meet our guide. There was no guide. Kimkim admitted the mistake was on their part and offered a lunch compensation. Upon arriving home I waited a few days and no one from kimkim reached out to me. I contacted Sienna, our agent, asking her to call me and she passed me on to someone else. They offered to compensate me for the lunch $250 and reimburse me for the guide that did not show up. That was $300 of a $1000 day. The boat cost the remaining $700. Had I know there would be no guide I would not have done that excursion but I was expected to pay for the transportation to the no show guide. Kimkim offered a total of a $550 reimbursement. I told them it did not satisfy me and I was disappointed. This would be reflected it in my review. Later I get an email saying they were reimbursing my card $800. Never explaining why they increased the amount. I had 3 cards on file and they asked which one I wanted reimbursed. I told them and they reimbursed the wrong card, the one that was inactive. Many apologies were offered early on but the mistakes kept coming. Overall, no guide, no contact to rectify the mistake, no contact from our agent and the wrong card credited. Now it’s on me to talk to my bank to get the $800. Customer service was poor and unprofessional.