Kimkim Trip Reviews

4.8
Based on 19,683 ratings
Read 19,683 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Good experiences but also significant frustrations
Philippines | Mar 16 - Mar 27, 2025

K
Karishma D.
Chicago, IL | Reviewed on Apr 07, 2025
We felt great in the planning process and leading up to our arrival. 1) However, our experience was different. We did not feel like you appreciated or respected our time. Specifically: you had us cross Cebu island TWICE. Moalboal should have happened first and then Oslob for whale sharks should have happened on the FIRST leg and would have put us close to ferry point to go to Siquijor. Instead we spent multiple days sitting in a car going from one place to the next. We trust YOU to guide us... Read more

We felt great in the planning process and leading up to our arrival.

1) However, our experience was different. We did not feel like you appreciated or respected our time. Specifically: you had us cross Cebu island TWICE. Moalboal should have happened first and then Oslob for whale sharks should have happened on the FIRST leg and would have put us close to ferry point to go to Siquijor. Instead we spent multiple days sitting in a car going from one place to the next. We trust YOU to guide us on the logistics. Do you think sitting in a car is a fun way to enjoy your vacation? Another example: returning to Dumaguete from Siquijor instead of staying on Siquijor island - especially since our hotel was not close to anything.

2) We wish you had given us all the available options for transportation. For example, we would have paid what it cost for business class on OceanJet business in order to be able to go outside. Additionally, we spent 3 hours on a ferry on one leg to Siquijor when our return was 40 mins - so there was a faster option versus sitting on a slow moving boat.

3) Ethical business partners: for the scuba diving trip, the guide that took Nick repeatedly touched and damaged coral reef.

4) Guides: our guides were very friendly and very nice and professional. However, they had very limited ability to communicate and very limited ability to share local knowledge and culture. We were dropped off at places with little information. Additionally, we didn't have much, if any opportunity to learn on the long car rides.

5) We appreciated responsiveness from travel agent on the ground, but the change in start times on multiple dates was frustrating.

While hotel locations were not great, the hotels themselves were clean and good value.

Hotel Reviews
Moalboal Tropics
Moalboal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Henann Tawala Resort
Tawala
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lighthouse Point Hotel
Dumaguete
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Harold’s Evotel
Cebu

Clean rooms, friendly staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Moalboal Scuba Diving Adventure
Moalboal Scuba Diving Adventure
Moalboal

Fabulous instruction, very good equipment. One of our 3 guides repeatedly touched coral, thereby damaging it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Whale Sharks and Kawasan Falls
Whale Sharks and Kawasan Falls
Philippines

Loved the canyoneering experience. However, we didn't get to Oslob (because of the driving route being so long) to see whale sharks which is reason for overall review.

Quality of Experience
This is only for the canyoneering experience
Food
Guides, Drivers and Staff
Excellent and very helpful staff on canyoneering experience
Transport
Bohol / Panglao: Island Hopping and Dolphin Watching Tour
Bohol / Panglao: Island Hopping and Dolphin Watching Tour
Philippines
Quality of Experience
Guides, Drivers and Staff
Nice friendly staff, but didn't stop at one of the islands on the agenda and then was not helpful with snorkeling - kind of just gave us the gear and told us to go while they waited.
Transport
Bohol Country Side Tour
Bohol Country Side Tour
Philippines
Quality of Experience
Food
Guides, Drivers and Staff
Nice friendly staff, but wasn't able to share any information about places we visited or about the area and culture.
Transport
Siquijor Island Tour & Cambugahay Falls from Dumaguete City
Siquijor Island Tour & Cambugahay Falls from Dumaguete City
Dumaguete
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sarah Lindsay
Sarah
Sarah Lindsay
Local specialist in Australia | Replied on Apr 09, 2025
Hi Karishma, Thank you so much for taking the time to share your detailed feedback. While I’m really glad to hear you felt supported during the planning process and leading up to your arrival, I’m truly sorry that the on-ground experience didn’t meet the same standards. We always aim to deliver thoughtfully designed and enjoyable trips, and I regret that we missed the mark in a few key areas for you. Itinerary logistics – I completely understand your frustration with the routing, especially... Read more

Hi Karishma,

Thank you so much for taking the time to share your detailed feedback. While I’m really glad to hear you felt supported during the planning process and leading up to your arrival, I’m truly sorry that the on-ground experience didn’t meet the same standards. We always aim to deliver thoughtfully designed and enjoyable trips, and I regret that we missed the mark in a few key areas for you.

Itinerary logistics – I completely understand your frustration with the routing, especially around the Cebu leg. You're right that efficiency and minimising travel time are essential, and we should have planned the Moalboal-Oslob-Siquijor leg more strategically. Thank you for highlighting this.

Transportation options – We clearly missed an opportunity here by not presenting you with all the available ferry classes and travel durations. We’ll be reviewing our internal checklist to ensure future clients are better informed and given the option to upgrade.

Scuba diving operator – I'm really disappointed to hear about the reef damage. We take environmental responsibility seriously and are in the process of reviewing all our partner operators to ensure they follow strict sustainability and ethical tourism practices. This is absolutely not the kind of experience we aim to provide.

Guides – While I’m glad you found them friendly and professional, I hear your point about limited communication and cultural insight. We’re currently working on further training and vetting of guides to ensure they can engage more deeply with travellers and enrich the journey with local context and storytelling.

Changes in start times – Thank you for flagging this. While on-the-ground adjustments are sometimes necessary, they should always be communicated clearly and with as much notice as possible. We’ll work on tightening our process to ensure more consistency here.

Lastly, I’m happy to hear the hotels themselves were clean and good value, even if the locations didn’t feel ideal. That balance between comfort, convenience, and budget is something we’ll keep striving to refine based on individual travel styles.

Your feedback is incredibly important to us, and I genuinely appreciate you sharing it so constructively. If you’re open to it, I’d love the opportunity to make this right—whether that’s a gesture toward a future trip or simply continuing to listen and learn from your experience.

Warmest regards,
Sarah

50th Anniversary Trip to Japan
Japan | Mar 23 - Apr 4, 2025

Thomas
Thomas A.
Vero Beach, FL | Reviewed on Apr 07, 2025
My wife and I are celebrating our 50th Anniversary this year, and we wanted to take a two week trip to Japan at Cherry Blossom time. Our adult daughter was going to join us. We worked with Angel to arrange the perfect trip. Angel was amazing. Everything was seamless. The hotels were excellent as were all of the local guides that she arranged. Transportation on bullet trains in Japan was totally arranged by Angel and everything was flawless. During the trip, we made a last minute change... Read more

My wife and I are celebrating our 50th Anniversary this year, and we wanted to take a two week trip to Japan at Cherry Blossom time. Our adult daughter was going to join us. We worked with Angel to arrange the perfect trip. Angel was amazing. Everything was seamless. The hotels were excellent as were all of the local guides that she arranged. Transportation on bullet trains in Japan was totally arranged by Angel and everything was flawless. During the trip, we made a last minute change of plans, and Angel was extremely helpful during the process. During the trip Angel checked in on us every day. While we made many of dinner reservations; some were difficult to obtain. Angel made those reservations for us. Our two week trip to Japan was amazing as we saw exactly what we wanted to see-temples, shrines, gardens, cherry blossoms. The personal tea ceremony that Angel arranged was fascinating. If you are planning a trip to Japan, Angel is the person that you want to help you plan it. We could not have been happier. This is the 5th time that we have used Kim Kim for international travel, and we will continue to use them. But Angel was the best. Thank you Angel.

Hotel Reviews
Hakone Kowakien TEN-YU
Hakone

Our plans changed, and we did not stay at this hotel.

The Westin Osaka
Osaka

We only stayed here one night, but it was perfect. The Westin is a Marriott property, and we are lifetime platinum Marriott members. We enjoy staying at Westins, and this property met our expectations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto

we stayed four nights at this hotel. Cherry blossoms were just around the corner from the hotel. We could walk to the central part of Kyoto.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Just an awesome hotel.
Hyatt Centric Kanazawa
Kanazawa

This hotel was located a few meters away from the train station. It was convenient for travel. Hotel was very nice; and breakfasts were excellent.

Authenticity & Character
Location
Staff
Mitsui Garden Hotel Roppongi Tokyo Premier
Tokyo

This hotel was situated in the Roppongi area of Tokyo and was first rate. We stayed there three nights; the breakfasts were fantastic.

Authenticity & Character
Location
The hotel was located within walking distance of three dinner reservations that we had made.
Staff
Cleanliness & Comfort
Activity Reviews
Lake Ashinoko Tour with Mt. Fuji Views
Lake Ashinoko Tour with Mt. Fuji Views
Japan

We knew that it might be difficult to view Mt Fuji. it was a rainy day, and we could not see Mt Fuji, and it was fun taking the Hakone Ropeway and the boat ride on the Lake,

Osaka Foodie Walking Tour at dark
Osaka Foodie Walking Tour at dark
Osaka

This was fun after having had so many formal dinners.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Osaka Castle and Shinsaibashi Tour
Half Day Osaka Castle and Shinsaibashi Tour
Osaka

We always wanted to see Osaka Castle and it did not disappoint. The foodie walking tour was a fun diversion from some of the more formal dinners that we had in Japan.

Quality of Experience
Guides, Drivers and Staff
Transport
Gion Corner: Traditional Arts Performance
Gion Corner: Traditional Arts Performance
Kyoto

This was a 50 minute show and was extremely entertaining

Quality of Experience
Traditional Afternoon Tea Ceremony
Traditional Afternoon Tea Ceremony
Kyoto

This experience was just for us and our adult daughter. It lasted almost two hours and was fascinating. We are still talking about this experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour to Arashiyama Bamboo Grove
Full Day Tour to Arashiyama Bamboo Grove
Kyoto

This was the second day with our Kyoto guide. Again, just a marvelous experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Kyoto is an unbelievable city and should not be missed. The temples and shrines were wonderful, and our guide who was with us for two days was everything that we could have hoped for.

Guides, Drivers and Staff
Transport
Kanazawa Full Day Walking Tour
Kanazawa Full Day Walking Tour
Kanazawa

We know that many Western tourists do not travel to Kanazawa, but we wanted to go there, and it did not disappoint.

Quality of Experience
Guides, Drivers and Staff
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo

This was an unsual experience and one that we recommend to anyone visiting Japan for the first time.

Tokyo City Tour: Imperial Palace East Gardens, Senso-ji Tour & Meiji Shrine
Tokyo City Tour: Imperial Palace East Gardens, Senso-ji Tour & Meiji Shrine
Tokyo

The site seeeing was excellent in Tokyo

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 08, 2025

Hi Tom,
Thank you so much for taking the time to share this. I’m really happy to hear you loved your trip and came away with such amazing experiences and memories. That’s exactly the kind of journey I aim to create.

It was a pleasure helping plan this trip, and I’m so glad it turned into something special for you.
Please don’t hesitate to reach out if I can assist with anything in the future.

Best regards,
Angel

Amazing Chile
Chile | Mar 13 - Mar 23, 2025

S
Sheetal G.
Los Angeles, CA | Reviewed on Apr 06, 2025

Had a wonderful time in Chile from Santiago to the Atacama desert to Patagonia. Camila was very attentive and extremely patient. She was also very responsive and created a well organized and fun filled trip. In addition, she constantly checked in on us making sure everything was running smoothly and that we were having a great time along the way. I am grateful to Camila and all the lovely people she connected us with in beautiful Chile. It was one of my most memorable trips!

Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Apr 07, 2025

Hi Sheetal,
Thank you so much for your kind words! It truly makes me so happy to hear that you had such a memorable time in Chile. It was an absolute pleasure helping you plan this adventure, and I’m so glad everything went smoothly and brought you joy every step of the way. I’ll be here with a big smile, ready to help with your next adventure whenever you're ready. Until then, keep those beautiful Chilean memories close to your heart!
Warmest hugs,
Camila

Great Experience with KimKim
England | Mar 22 - Mar 31, 2025

Tina
Tina T.
Ashburn, VA | Reviewed on Apr 06, 2025
This was our first experience with KimKim. We worked with Marianna for months planning our trip to Europe. We ended up going only to Italy. Marianna was very responsive every time we had questions or wanted to make changes. She helped us secure private and semi private tours that were absolutely perfect. The guides were knowledgeable and helpful. Allessandro was our guide for the Vatican tour and he was outstanding. Raphaella was also wonderful for our tour through Tuscany. Brenda was... Read more

This was our first experience with KimKim. We worked with Marianna for months planning our trip to Europe. We ended up going only to Italy. Marianna was very responsive every time we had questions or wanted to make changes. She helped us secure private and semi private tours that were absolutely perfect. The guides were knowledgeable and helpful. Allessandro was our guide for the Vatican tour and he was outstanding. Raphaella was also wonderful for our tour through Tuscany. Brenda was our tour guide for the Uffizi, while Ishmael took us on a walking tour of Florence. Both were so knowledgeable and kind. Our evening golf cart tour was great and really hit the highlights of Rome.

In addition to the tours, all our train tickets were perfect and ground transportation companies were on time and most pleasant.

Activity Reviews
Private transfer
Private transfer
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer in Rome
Private transfer in Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Rome with Golf Cart at Night with Pizza & Ice Cream
Rome with Golf Cart at Night with Pizza & Ice Cream
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Rome
Welcome to Rome
Rome

Our guide was not waiting for us in the airport but I guess waiting until we were actually done and instead trying to connect via the What's App. It was right as we came into Rome and created a bit of stress thinking he/she forgot us. If he would have at least been waiting in the airport with a sign with our name, it would have been appreciated, but instead he was waiting in his car and we worried that we had been forgotten. In addition, our understanding was that the driver would give us a bit of history and overview of Rome. Unfortunately, he did not speak really any English. This was the only part of the trip that was disappointing.

Quality of Experience
Guides, Drivers and Staff
Transport
He/She really should have at least been waiting for us in the airport with a sign with our name. It took at least 10 minutes or longer until we finally made a connection with him via What's App., and he spoke very little English. It was hard to communicate with him, but he was kind.
Masterpieces of the Renaissance: Uffizi Gallery Tour | Semi-Private
Masterpieces of the Renaissance: Uffizi Gallery Tour | Semi-Private
Florence

Brenda was wonderful, informative and kind.

Quality of Experience
Guides, Drivers and Staff
Transport
Siena & San Gimignano Day Trip with Lunch & Wine
Siena & San Gimignano Day Trip with Lunch & Wine
Florence

We didn't realize we would have a driver and tour guide. This was so helpful because parking was difficult and it really helped our guide, Raphaella, to be able to concentrate on the tour itself.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence Walking Tour City Highlights with David & Duomo | Semi-Private
Florence Walking Tour City Highlights with David & Duomo | Semi-Private
Florence

This was a great tour and tour guide. Our only comment was that it was about 3-4 hours long without any breaks. For example, when walking through the market area, it would have been great to have some time to explore there instead of stopping at so many sites that were somewhat forgettable.

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican, Sistine Chapel & St. Peter's Skip-the-Line Tour
Vatican, Sistine Chapel & St. Peter's Skip-the-Line Tour
Rome

Alessandro was our tour guide for this activity. It was the most important thing to us on our trip to Italy. We could not have asked for a more informative, enjoyable, organized tour guide. He created this tour so that we felt like we almost had the Vatican to ourselves. He had visual guides with his iPad that really explained what we were seeing and the history behind all. His English was perfect - he was just amazing!

Quality of Experience
Alessandro!
Guides, Drivers and Staff
Alessandro!
Transport
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on Apr 07, 2025

Hi Tina,

I’m so glad to hear you enjoyed your trip to Italy! I’m thrilled that you had the chance to fully experience the Vatican—as it truly was one of the highlights. I’m also happy to hear that all the guides were knowledgeable. Thank you so much for your detailed feedback! We’ll definitely take your comments into consideration as they help us continually improve and offer the best service to our clients.

I look forward to working with you again, whether in Italy or another destination! 😊

Amazing Tropical Vacation with Serendipity Adventures
Costa Rica | Mar 8 - Mar 14, 2025

Abraham Sebastian
Abraham Sebastian K.
Los Angeles, CA | Reviewed on Apr 06, 2025
Fantastic trip to Costa Rica covering Monteverde, Manuel Antonio and San Jose with my family of 4. The trip was planned and organized by Bryan, Nancy and Wilman of Serendipity Adventures and did an amazing job of planning everything from rental car, accommodations and booking trips and adventures. They were readily available to respond any questions we had during the travel itself. I especially loved how they would give recommendations for local restaurants to consider for lunch and dinner... Read more

Fantastic trip to Costa Rica covering Monteverde, Manuel Antonio and San Jose with my family of 4. The trip was planned and organized by Bryan, Nancy and Wilman of Serendipity Adventures and did an amazing job of planning everything from rental car, accommodations and booking trips and adventures. They were readily available to respond any questions we had during the travel itself. I especially loved how they would give recommendations for local restaurants to consider for lunch and dinner (breakfast was always included with the stay).

Hotel Reviews
Buena Vista Chic Hotel
Alajuela
Authenticity & Character
Location
Amazing spot but a bit away from San Jose
Staff
Cleanliness & Comfort
Hotel La Mariposa
Manuel Antonio

Great stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chira Glamping Monteverde
Puntarenas

Fantastic stay with amazing views. Large area to yourself, hot tub, and views

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica
Catamaran Adventure with Barbecue
Catamaran Adventure with Barbecue
Manuel Antonio
Private Surf Lessons in Manuel Antonio
Private Surf Lessons in Manuel Antonio
Manuel Antonio
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

Fantastic experience

Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Costa Rica
Private Cloud Forest Night Walk
Private Cloud Forest Night Walk
Monteverde
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Apr 07, 2025
Hola Abraham! Thank you so much for your lovely message! 😊 It was truly a pleasure to help plan your family’s adventure through Monteverde, Manuel Antonio, and San José. I'm so happy to hear you had a fantastic time and that the recommendations, accommodations, and adventures all came together beautifully. We always aim to make your travel experience smooth, fun, and full of those special local touches—like delicious restaurant finds! On behalf of Nancy, Wilman, and the entire Serendipity... Read more

Hola Abraham!

Thank you so much for your lovely message! 😊

It was truly a pleasure to help plan your family’s adventure through Monteverde, Manuel Antonio, and San José. I'm so happy to hear you had a fantastic time and that the recommendations, accommodations, and adventures all came together beautifully. We always aim to make your travel experience smooth, fun, and full of those special local touches—like delicious restaurant finds!

On behalf of Nancy, Wilman, and the entire Serendipity team—thank you for trusting us with your Costa Rica journey. We’d be thrilled to welcome you back anytime for more pura vida moments!

Gracias!
Bryan Leon,
Serendipity Adventures, Costa Rica 🌿🌋🌊

Wonderful trip with great guides, perfect arr...
Costa Rica | Mar 25 - Apr 5, 2025

D
Debra O.
Chicago, IL | Reviewed on Apr 06, 2025
Wonderful trip with great guides, perfect arrangement of pickups and drop offs. Itinerary was fantastic Read more

Wonderful trip with great guides, perfect arrangement of pickups and drop offs. Itinerary was fantastic

Hotel Reviews
Shana by the Beach Resort
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lomas del Volcán
Fortuna

Beautiful location and accommodations

Authenticity & Character
Location
Right at the foot of the volcano with great views and walkable to town
Staff
Cleanliness & Comfort
Aninga Lodge
Limón, Tortuguero
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Koora Hotel
Monteverde

Fantastic!!

Authenticity & Character
Location
Views
Staff
Front desk
Cleanliness & Comfort
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Apr 08, 2025

Hello Debra,
Thank you so much for your kind words! I am so glad to hear you had a wonderful trip and enjoyed the guides, pickups, drop-offs, and itinerary. It is always a pleasure to know everything came together perfectly. If you ever plan another adventure, I would be happy to help make it just as fantastic!

Pura Vida!
Yuliana

Martina and Gabriele and their entire team we...
Italy | Mar 18 - Apr 5, 2025

Barbara
Barbara K.
Newark, NJ | Reviewed on Apr 06, 2025
Martina and Gabriele and their entire team were thoughtful, attentive to our requests. Gave wonderful suggestions and really showed care and consideration for every aspect. The experiences we planned together with them were spot on and totally a good value. In addition, they made sure that our group of three senior gal pals( ages 73 to 86) were safely and happily cared for in every way. Getting us to our out of the way accommodations in Venice and back after our trip to airport was the... Read more

Martina and Gabriele and their entire team were thoughtful, attentive to our requests. Gave wonderful suggestions and really showed care and consideration for every aspect. The experiences we planned together with them were spot on and totally a good value. In addition, they made sure that our group of three senior gal pals( ages 73 to 86) were safely and happily cared for in every way. Getting us to our out of the way accommodations in Venice and back after our trip to airport was the super EXTRA CARE provided perfectly that made any expense so worth it. I never did travel plans like this on line, and now am a believer and will use this company again.
BRAVO to all who helped us and made our trip great.

Activity Reviews
Rooftop bar Opera show
Rooftop bar Opera show
Rome

This experience was as described. Again staff and location and performers were excellent. If you want to experience a bit of the magic of opera and how wonderful the human voice can sound in one of the best locations on our planet for sophisticated pleasure DO THIS EXPERIENCE.

Quality of Experience
Guides, Drivers and Staff
Transport
We found our own way there but had plenty of info to do so from Martina and gabriele
Private golf cart tour along the Appian Way and small group tour of the Catacombs
Private golf cart tour along the Appian Way and small group tour of the Catacombs
Rome

Guide Santos was wonderful. He was a truly knowledgeable guide. Delightful way to see all and perfect amount of walking for everyone. Golf cart made everyone so happy!

Quality of Experience
Our guide was through and made the experience easy and special
Guides, Drivers and Staff
Transport
Local specialist: Martina Venturi

Amsterdam: hôtel excellent, tour to Kokunhof ...
The Netherlands | Mar 23 - Apr 5, 2025

M
Marcel D.
Canada | Reviewed on Apr 06, 2025
Amsterdam: hôtel excellent, tour to Kokunhof was disappointing because we were too early, tulips were not in bloom. Tour to Edam with Tickets and Travel was very interesting and our guide Pieter was very informative.
The Hague: super hotel interesting city. Trip to Rotterdam was OK with Spido
Antwerp: excellent hotel. Tour to Brussels with Florence very informative.
Ghent: nice and cosy hôtel. Tour of Bruges with Roland was excellent
All tickets for transportation for the whole trip was...
Read more

Amsterdam: hôtel excellent, tour to Kokunhof was disappointing because we were too early, tulips were not in bloom. Tour to Edam with Tickets and Travel was very interesting and our guide Pieter was very informative.
The Hague: super hotel interesting city. Trip to Rotterdam was OK with Spido
Antwerp: excellent hotel. Tour to Brussels with Florence very informative.
Ghent: nice and cosy hôtel. Tour of Bruges with Roland was excellent
All tickets for transportation for the whole trip was well planed.
Overhaul it was a well planed trip with very good accommodations and good sight seeing.
Thank you Bas
Amy and Marcel

Local specialist: Bas Naus
Bas
Bas Naus
Local specialist in Nijmegen, Netherlands | Replied on Apr 23, 2025

Dear Amy and Marcel,
Great to hear you enjoyed your trip, found the local guides excellent and appreciated our part in this! We loved hosting your trip. Thanks for visiting!
Warm regards, Bas.

We had a wonderful trip. Johanna was professi...
Peru | Mar 29 - Apr 5, 2025

E
Ellen P.
Los Angeles, CA | Reviewed on Apr 06, 2025
We had a wonderful trip. Johanna was professional and responsive. Every detail of our trip was well planned out. Our guide, Jose, was knowledgeable, friendly, and made our trip truly memorable. We would highly recommend him as a guide! Read more

We had a wonderful trip. Johanna was professional and responsive. Every detail of our trip was well planned out. Our guide, Jose, was knowledgeable, friendly, and made our trip truly memorable. We would highly recommend him as a guide!

Hotel Reviews
Abittare Hotels
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Las Qolqas EcoResort Ollantaytambo
Ollantaytambo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in between Lima and the US | Replied on Apr 07, 2025

So glad to hear you had a great time in Peru Ellen!

We look forward to helping you plan out your future trips,
Johanna

Amazing anniversary adventure in Japan
Japan | Mar 15 - Mar 25, 2025

Tabitha
Tabitha L.
Chicago, IL | Reviewed on Apr 06, 2025
Our 11-day Japan experience in Tokyo, Kanazawa, Kyoto, Nara, and Osaka was positive from start to finish, through a combination of fully-arranged activities [like the Asakusa Sumo Club] and self-guided tours/free time in alignment with itinerary suggestions from the KimKim site. Having reservations at great hotels [our favorite was Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji] , a planned agenda, and emergency contacts in place was reassuring, but truly the reason for our rating is Shona... Read more

Our 11-day Japan experience in Tokyo, Kanazawa, Kyoto, Nara, and Osaka was positive from start to finish, through a combination of fully-arranged activities [like the Asakusa Sumo Club] and self-guided tours/free time in alignment with itinerary suggestions from the KimKim site. Having reservations at great hotels [our favorite was Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji] , a planned agenda, and emergency contacts in place was reassuring, but truly the reason for our rating is Shona Zhang.

Shona was knowledgeable, amazing to work with, and always quick to respond. She made suggestions and adjustments as we planned our trip and always answered questions promptly. (As a quick note for those reaching out from another country, please remember to reasonably factor in the time difference for responses.) She handled all arrangements for our skilled drivers and our wonderful Tokyo guide, Yumiko Toyoshima, and Shona checked in with details close to time. She also clarified questions, made hotel/breakfast arrangements, and even checked in on us while in-country.

Thanks for helping us have a wonderful adventure in Japan!

Hotel Reviews
Candeo Hotels Osaka Namba
Osaka

Staff was professional, we had a nice room and breakfast opportunity, and the relaxation room on the top floor had a great view of Osaka. This hotel is very convenient to the Donburi nightlife, and the metro is a short walk.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji
Kyoto

This was our favorite stay in Japan. The room was comfortable, the staff was friendly, the grounds were peaceful and beautiful, and the hotel had a nice onsen with extensive hours. There was nearby shopping and food as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Onyado Nono Kanazawa Natural Hot Spring
Kanazawa

They held onto our luggage while we explored Kanazawa, the staff was professional and polite, freebies were provided, and the hotel was conveniently located to the sites we were seeking.

Authenticity & Character
Modern hotel going for the style of a ryokan
Location
Staff
Cleanliness & Comfort
Dai-ichi Hotel Tokyo

Comfortable bed, great view and breakfast, and extremely convenient to Shimbashi Station [an entrance downstairs] and local sites.

Authenticity & Character
Old-style European style, with a range of food
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Japan

We enjoyed getting to see Mt. Fuji (breathtaking) and the surrounding area through a convenient day trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Sumo Morning Practice in Ryogoku with Sumo Wrestler Lunch
Tokyo

The lunch show was fun, seeing a geisha performance and learning about sumo wrestling through demonstrations and a Q&A. The wrestlers were great with the crowd - especially kids - and the ability to leave with a photo was a nice momento.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tokyo Highlights Day Tour - East & West
Tokyo Highlights Day Tour - East & West
Tokyo

Yumiko Toyoshima (Yumi-San) was a wonderful and friendly tour guide! She was knowledgeable about the sites, the history, and navigating and living in Japan in general (she is from Tokyo). She shared about shrine and temple etiquette, helped us have a great local tempura lunch, and also explained traveling and helped us learn to navigate the metro system.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 06, 2025

Hi Tabitha,
Thank you for your trust and recognition of KK and our work. We will continue to strive to provide quality service.All the best wishes to you and your family. Hope to see you on your next trip.
Best wishes
Shona

Sienna made sure every detail of our trip was...
Australia | Mar 22 - Apr 3, 2025

K
kathy h.
Dallas, TX | Reviewed on Apr 06, 2025
Sienna made sure every detail of our trip was planned impeccably. We had an absolute blast doing the Sydney Bridge Climb and snorkeling the Great Barrier Reef and our private Great Ocean Road trip was the highlight of our trip. It all went so smoothly. The App worked out really well. All of our drivers were excellent and on time. Everyone kept in touch the entire trip. Sienna and Greg worked so well together to make this one of our easiest vacations yet. Read more

Sienna made sure every detail of our trip was planned impeccably. We had an absolute blast doing the Sydney Bridge Climb and snorkeling the Great Barrier Reef and our private Great Ocean Road trip was the highlight of our trip. It all went so smoothly. The App worked out really well. All of our drivers were excellent and on time. Everyone kept in touch the entire trip. Sienna and Greg worked so well together to make this one of our easiest vacations yet.

Hotel Review
Shangri-La The Marina, Cairns
Cairns

The location of this hotel is perfect. There are shops and restaurants all around the hotel. There is a wonderful promenade to walk and see a lot of the shoreline. Our room had a beautiful view of the marina and it made it easy to get to our excursion to the Great Barrier Reef. The hotel had an amazing breakfast buffet included that we enjoyed every day.

Authenticity & Character
It is beautiful and quiet
Location
Everything is nearby this hotel
Staff
Always polite and helpful
Cleanliness & Comfort
Hotel was kept very clean
Activity Review
Michaelmas Cay Cruise
Michaelmas Cay Cruise
Australia

The snorkeling trip to Michaelmas Cay was a highlight of our Australia getaway. The experience was amazing, and we truly enjoyed it. The vibrant marine life and the clear waters made it unforgettable. It was a well-organized and exciting excursion.

Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Apr 09, 2025

Thank you so much for sharing your experience, Kathy! It was such a pleasure working together to plan your Australia adventure! 🇦🇺 You truly got to experience so much, from the thrilling bridge climb to the Great Ocean Road! I'm so happy we were able to make your trip seamless and stress-free. I hope we can work together again in the future! ✨

Bullard review
Australia | Mar 14 - Mar 28, 2025

L
Lisa B.
Ashburn, VA | Reviewed on Apr 05, 2025
The bike excursion in Sydney was excellent. The Harbour Rock Hotel was great and very good service.
The Blue Mountain excursion was also top notch. a
The Peninsula Hotel was good. It was pouring down rain so we couldn't really effectively appreciate it. I did like that it was on the beach. The 10 hour snorkel excursion was excellent. It helped that weather and sea conditions were very good. The Mayfair Hotel was excellent, as was the Gourmet Food and Wine tour. Loved biking... Read more

The bike excursion in Sydney was excellent. The Harbour Rock Hotel was great and very good service.
The Blue Mountain excursion was also top notch. a

The Peninsula Hotel was good. It was pouring down rain so we couldn't really effectively appreciate it. I did like that it was on the beach. The 10 hour snorkel excursion was excellent. It helped that weather and sea conditions were very good.

The Mayfair Hotel was excellent, as was the Gourmet Food and Wine tour. Loved biking through that beautiful area!

Kangaroo Island, suggested by Liz, was well worth it. Beautiful place, lovely and plentiful kangaroos, plus the vies! The service was very good as was the food. My recommendation for them is they need to add a salad course , as you just get your main fairly quickly and there aren't a lot of vegetables on that. The full day tour to see all the wildlife was essential to our trip to Australia.

The Savoy on Little Collins in Melbourne was fantastic, especially that upgrade to the Master Suite that we received on check in! The help that we received from Leslie Wong in changing our Penguin Island trip so that it was not on the night before we caught an early flight was MUCH appreciated. That excursion was also excellent.

All pickups and transfers were on time and all drivers friendly and polite.

Thanks so much for organizing a great trip!

Lisa and Daniel Bullard

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 05, 2025

Hello Lisa!
Thank you for the beautiful review. I'm so glad you enjoyed Australia!
It was wonderful to work with you and I would love to do it again, so reach out anytime we can help!

Liz

Ayoub was the best!
Morocco | Mar 27 - Apr 6, 2025

M
Marsha M.
Chicago, IL | Reviewed on Apr 05, 2025
Our driver and now friend Ayoub made our entire experience easy peasy lemon squeezey. He intentionally included my 16 year-old in the entire journey. From Marrakech to Rabat, we laughed and joked and listened to great music. We are now big fans of the Gnawa music. My son loved the Sahara from the camels to ATVs. I enjoyed the High Atlas Mountains from the hiking through the canyons near the Monkey Fingers to the bird watching. The guides along the way were exceptional / especially... Read more

Our driver and now friend Ayoub made our entire experience easy peasy lemon squeezey. He intentionally included my 16 year-old in the entire journey. From Marrakech to Rabat, we laughed and joked and listened to great music. We are now big fans of the Gnawa music.

My son loved the Sahara from the camels to ATVs. I enjoyed the High Atlas Mountains from the hiking through the canyons near the Monkey Fingers to the bird watching.

The guides along the way were exceptional / especially our food guide in Marrakesh, Said in the High Atlas with his adorable daughter Sarah, and Sherif in Fes.

I appreciated Ayoub arranging a special shoe shopping mission with our Fes dinner host. Speaking of, after our dinner in Fes our gracious hosts (the father, wife, her sister, the grandmother and two teenage girls) pulled us into a neighbors’ engagement party where we were totally embraced in laughter and dance like I have never experienced before.

I hope all visitors experience the joy we did.

Hotel Review
Orient Desert Camp
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hike through Berber Villages
Hike through Berber Villages
Morocco

Said and his family were delightful. I was not feeling my best but Said made the hike very enjoyable and we took frequent breaks.

Quality of Experience
Food
I loved eating with Said’s family and meeting his baby daughter Sarah. It was a lively experience.
Guides, Drivers and Staff
Transport
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

Our food guide was very knowledgeable about the history, customs and circumstances behind all we tasted and explored.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Apr 06, 2025
Hi Marsha, Thank you for sharing your thoughts about your trip to Morocco. We are so happy to hear that Ayoub, your driver, made your experience smooth and enjoyable. It’s great to know your son loved the Sahara and that you had an amazing time hiking in the High Atlas Mountains. We’re glad that the guides, especially Said and Sherif, made your journey special. It’s also wonderful to hear you enjoyed the shoe shopping experience in Fes and the warm welcome at the engagement party. These... Read more

Hi Marsha,

Thank you for sharing your thoughts about your trip to Morocco. We are so happy to hear that Ayoub, your driver, made your experience smooth and enjoyable. It’s great to know your son loved the Sahara and that you had an amazing time hiking in the High Atlas Mountains.

We’re glad that the guides, especially Said and Sherif, made your journey special. It’s also wonderful to hear you enjoyed the shoe shopping experience in Fes and the warm welcome at the engagement party. These unique experiences really show the beauty of Moroccan culture.

Thank you for your kind words about the Orient Desert Camp, the Marrakesh Evening Food Tour, and the hike through the Berber villages. We’ll be sure to pass along your feedback to the team.

We appreciate you taking the time to share your experience. We look forward to helping you with future trips and ensuring that other visitors can enjoy the same amazing experiences.

Best regards,
Abdel

Amazing trip to Tokyo, Japan
Japan | Mar 25 - Apr 2, 2025

Esther
Esther H.
Boston, MA | Reviewed on Apr 05, 2025

We had a great time! Many thanks to Katzu who was so accommodating and patient with us, he coordinated everything for our trip to Tokyo. Thank you to Eriko, and Kazu the polite, friendly and knowledgeable guides in Tokyo. The hotels we stayed at were fantastic, we enjoyed delicious japanese food in each one. We were pampered at Hanoke's Fufu hotel with a private hot bath! we trully enjoyed all about Japanese culture and are looking forward to another trip there in the future.

Local specialist: Katsu Okada
Katsu
Katsu Okada
Local specialist in Vancouver | Replied on Apr 07, 2025
Dear Esther-san and Daniel-san,
Thank you so much for your kind words and thoughtful message. I am truly happy to hear that you had such a wonderful time in Japan! It was an absolute pleasure to help coordinate your trip, and I’m glad everything went smoothly.
I’ll be sure to pass along your gratitude to Eriko and Kazu — they will be thrilled to hear that you enjoyed your time with them.
As someone who was born and raised in Japan, it brings me immense happiness that you chose to visit Japan...
Read more

Dear Esther-san and Daniel-san,
Thank you so much for your kind words and thoughtful message. I am truly happy to hear that you had such a wonderful time in Japan! It was an absolute pleasure to help coordinate your trip, and I’m glad everything went smoothly.
I’ll be sure to pass along your gratitude to Eriko and Kazu — they will be thrilled to hear that you enjoyed your time with them.
As someone who was born and raised in Japan, it brings me immense happiness that you chose to visit Japan and show interest in our culture. Your visit means a great deal to me, and I am truly grateful to have had the opportunity to assist in making your trip memorable.
Thank you again for your kind words and trust. It was a pleasure working with you!
Sincerely,
Katsu

Our first experience using KimKim was great. ...
Costa Rica | Mar 22 - Mar 29, 2025

A
Anica M.
Chicago, IL | Reviewed on Apr 05, 2025
Our first experience using KimKim was great. I am usually the family trip planner and I was thrilled that KimKim and local travel agents at Serendipity in Costa Rica handled all the details. We still got to weigh in on our preferences (e.g., we prefer calm, tranquil hotels) and let them know if we wanted fancier or more basic accomodations. But, overall it was much less work for me! And in the end, every detail of the trip went smoothly. All of the transfer drivers were on time and courteous.... Read more

Our first experience using KimKim was great. I am usually the family trip planner and I was thrilled that KimKim and local travel agents at Serendipity in Costa Rica handled all the details. We still got to weigh in on our preferences (e.g., we prefer calm, tranquil hotels) and let them know if we wanted fancier or more basic accomodations. But, overall it was much less work for me! And in the end, every detail of the trip went smoothly. All of the transfer drivers were on time and courteous. All the tours were great. And the folks from KimKim/Serendipity were always available via WhatsApp to answer our questions (e.g., Where do you recommend that we go to dinner tonight outside our resort? Whats the best way to get there?). I will definitely use KimKim for our next big trip! Thank you all. Well done!

Hotel Review
Koora Hotel
Monteverde

There is a reason this hotel consistently gets 5 stars! We loved the restaurant, the tranquil vibes, and the remodeled modern rooms. We saw coatis, agutis, mott-mott birds and tucans right from the resort. We also enjoyed the hiking trails right next door (where we saw an armadillo and lots of hummingbirds), the soaking tubs, and the fire pits. The food at Koora was definitely the best of our three resorts. And the staff connected via WhatsApp, so any questions we had could be texted to them (e.g., Which nearby restaurants would you recommend and can you call us a taxi to the restaurant?). We also enjoyed the coffee and snack they left in the room. Our only recommendation would be to add more hooks for hanging towels and wet swimsuits. Koora was fantastic!

Authenticity & Character
Location
You are basically in the cloud forest. Beautiful, surrounded by nature. Quiet.
Staff
They learned our names at the restaurant. Above and beyond.
Cleanliness & Comfort
Great beds, clean rooms, nice black out curtains, quiet.
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Apr 05, 2025

Hola Anica! Thank you so much for your kind words! We're so happy to hear that your experience with Kimkim and Serendipity made your trip smooth and enjoyable. It was a pleasure assisting you, and we’d love to help with your next adventure anytime. Pura Vida! Bryan 🌿

Great combination of guided tours and free time to explore
Spain | Mar 23 - Apr 3, 2025

Dan
Dan C.
Culver City, CA | Reviewed on Apr 05, 2025
We had a great time visiting Barcelona and the Canary Islands. We had a long list of points of interest in each location and our coordinator Helena did a great job helping us consolidate and organize everything into a few guided tours while still including enough free time for us to rest and explore on our own. Our itinerary included multiple walking tours and a cooking class in Barcelona, walking, trike, and ATV tours in Tenerife, and two full days of private tours in Lanzarote. It was a big... Read more

We had a great time visiting Barcelona and the Canary Islands. We had a long list of points of interest in each location and our coordinator Helena did a great job helping us consolidate and organize everything into a few guided tours while still including enough free time for us to rest and explore on our own. Our itinerary included multiple walking tours and a cooking class in Barcelona, walking, trike, and ATV tours in Tenerife, and two full days of private tours in Lanzarote. It was a big help to have all of our hotels coordinated ahead of time and when there was any questions during the trip the local team with Espiritu Travel was quick to respond by text. This is our second trip booked through Kimkim, but the first time we've used the Trip Planner app which was a nice addition to centralize our itinerary and communication with the team.

One thing that could have been improved was communication around transportation. There were a couple of transfers that were not scheduled ahead of time and we had to figure out for ourselves which wasn't made clear in our itinerary (one pickup from the airport and pickup/drop-off for the ATV tour which was available through the company but hadn't been booked). A couple of times we had to ask for clarification or details for the next day's activities even though the itinerary said these details would be updated ~24hrs before the event. We understand the details are sometimes in flux until the last minute, but this was a source of stress a few times throughout the trip.

Two out of three of our hotels were very nice, but we found one of them (in Tenerife) to be poor quality and not to our liking. We went with the initial recommendations, but we now know for next time to be more specific in what we're looking for in a hotel booking.

As with all travel, there were a few hiccups such as transportation and changes in schedule due to cancellations, but we really appreciate the work Kimkim puts into planning on our behalf. We have and will continue to recommend Kimkim to anyone planning an international trip.

Hotel Reviews
Sandos Papagayo Beach Resort
Yaiza

We enjoyed our stay here, but it wasn't outstanding. The room was nicely decorated and featured a private balcony with a nice view, and the staff was friendly and helpful. Only downside was that we would have preferred a king size bed instead of 2 twins pushed together, and the pillows were lumpy and uncomfortable. A light fixture in our room had loose wiring but maintenance was quick to repair it when we asked. The food at the breakfast buffet was ok and we found some great local cuisine within walking distance of the hotel. The hotel does offer a bus to and from the nearby Marina area but the times were not convenient so we took taxis to and from which was easy enough to manage. The hot tub was barely heated so we weren't able to use it and we didn't spend any time in the pool, but we did make use of the rooftop mini-golf course which was fun. We tried to use the provided air hockey tables in the game area but they were both broken and ate our coins.

Authenticity & Character
Rooms had good lighting and decor and the private balcony was nice.
Location
Really nice views and some small shops and restaurants in walking distance, but we would have like to be a little closer to the marina area.
Staff
Staff was generally friendly and helpful including when we had maintenance requests.
Cleanliness & Comfort
Would have preferred a king bed instead of twins and the pillows were uncomfortable. Hot tub wasn't hot!
H10 Costa Adeje Palace
Adeje

We did not like this hotel at all. The average age of the other guests skewed much older than us, so we were perhaps not the intended demographic for what this hotel offers. The rooms were sparsely decorated and didn't feel welcoming. The pillows in the room were lumpy and uncomfortable. The thermostat was so old and worn that the markings on it were not visible and we had to set the temperature by trial and error. The Wi-Fi service was so slow that we just turned it off and used data on our phones. The hot tub was barely heated and access to it was closed at 6pm, severely limiting its usefulness when we were out exploring during the day. With the exception of one very friendly and helpful woman at the concierge desk, the staff didn't seem particularly welcoming. We had booked the breakfast-only option and we got the impression that we were not treated as well as the all-inclusive or higher tier guests. The hotel seemed to upcharge for everything including pool towels, use of the in-room safe, and they offered to sell us water when we inquired about filling our water bottles. There was no drinking water provided anywhere in the hotel except for a small machine in the gym which had a sign specifically prohibiting the filling of water bottles! The breakfast buffet featured an overwhelming amount of choices for food - and everything we tried was mediocre at best. Many were outright poor. There were some restaurants nearby but to find any local cuisine or food not exclusively geared towards tourists required a cab ride or a long walk. The one thing we did enjoy at this hotel was the entertainment. In the evenings they had shows in the bar area where we saw 2 very good acro / circus / dance performances and one mediocre magic act. Those were definitely the highlight of our stay. If you don't care about location, comfort, or food any your goal is only to lay in the sun until you are burned to a crisp, this hotel may be for you. Otherwise, we would not recommend it.

Authenticity & Character
Decor was sparse and uninviting, lacking in any particular character.
Location
There was not much within walking distance from the hotel and we were further from the city and other attractions than we would have liked. All the food in the immediate vicinity was too touristy and not to our liking.
Staff
Staff was not particularly helpful with the exception of one woman at the concierge desk who helped us book tickets for Siam Park. We ate at one of the restaurants one night and felt like we were inconveniencing the staff.
Cleanliness & Comfort
Pillows were lumpy and uncomfortable. Wi-Fi was so slow it was unusable. Hot tub wasn't hot! Not great for relaxing.
Casa Bonay
Barcelona

Great location, very close to public transit and easy to get around. Our room was comfortable and the included breakfast in the hotel lounge was excellent. Bottled water was provided in the room and service was prompt when we requested anything. Our only issue was that we had difficulty setting the water temperature in the shower. Some days it was difficult to get the water hot enough or the hot water seemed to run out after one shower, but other days it was ok.

Authenticity & Character
The vibe of the room, lounge, and attached restaurant all felt authentic to the area and it was nice to open the curtains to people watch along the street.
Location
Less than 5 min walk to metro and bus stops. Super easy to access.
Staff
Staff was courteous and responsive.
Cleanliness & Comfort
Room was comfortable and clean and nice robes were provided. Our only issue was adequate hot water in the shower.
Activity Reviews
From Market to Table: Cook Authentic Spanish Dishes
From Market to Table: Cook Authentic Spanish Dishes
Barcelona

Wonderful experience. We met up with the group (7 people total) and our chef took us on a walking tour of the market just up the street. After exploring the market a bit and learning about common Spanish ingredients, we returned to the kitchen for our class. Each participant had the option to cook or just to observe. I decided to cook while my wife took photos. As a group, we made Spanish omelets, pan tomate, crema catalana, and 2 different paellas (one seafood and one veggie). Our chef was funny, engaging, and informative. He was also great at managing everyone's activities, keeping everyone on track with their various tasks and keeping the 2 younger kids in the group engaged the whole time. Afterwards we sat down to enjoy our meal! Definitely recommend this experience.

Quality of Experience
A comfortable environment, easy pace, and great food. We learned a lot and got to enjoy a nice meal.
Guides, Drivers and Staff
Our chef was very funny, engaging, and great with the young kids in our group.
A Day Explore the Highlights of East & North Lanzarote
A Day Explore the Highlights of East & North Lanzarote
Lanzarote

Fantastic tour. Our guide Nick and driver Ramon took us through the best spots around the north of the island. We visited Cueva de los Verdes - a lava tube cave that is beautifully illuminated and features a concert hall with cool acoustics, Jameos del Agua - an architectural intervention by local artist César Manrique that is built into another area of lava tube caves, and the César Manrique Foundation which is located in the artist's former home built into an old lava flow and uses natural voids in the rock to create a network of rooms. We also stopped in the town of Haría where we had an amazing lunch at Michelin star restaurant Tacande. Our guide Nick was very informative and we learned a lot about the geology of the island and the works of César Manrique. He would tell us about the locations we passed and the attractions we were going to see while on the road, then we were self-guided through each attraction where we were encouraged to spend as much time as we liked. We appreciated the atmosphere and never felt rushed, despite our full itinerary. Cueva de los Verdes is the only attraction which requires a timed entrance so we did that first to ensure we would arrive on time.

Quality of Experience
Amazing locations, great food, and we learned a lot about César Manrique.
Guides, Drivers and Staff
Our guide Nick was excellent we really appreciated the relaxed pace of the tour. Shout out to our driver Ramon for taking us around all day.
Transport
We had a small tour bus which felt a little overkill since there were only 2 of us, but Nick used a microphone system so we could hear him very well during the ride, which was a nice addition.
A Day Exploring Lanzarote’s Iconic Landscapes
A Day Exploring Lanzarote’s Iconic Landscapes
Lanzarote

We spent about half a day with our guide Daniel. He picked us up from our hotel and we visited Timanfaya national park where we took a tour bus ride through the volcanic landscape. The views were stunning, although it was a bit difficult to take photos through the bus windows and there is no place to stop on the narrow road. Next we stopped to go on a short camel ride (€11 per person). The ride was quick but well worth it for a fun experience and some amazing photos. Then we visited Los Hervideros, a beautiful area of the coast where crashing waves have carved interesting formations into the volcanic rock. Next stop was El Golfo, a green tinted lake in an isolated volcanic crater. We stopped at a bodega where we learned about how wine is cultivated in the volcanic soil with unique formations that take advantage of condensation in the air for irrigation, then we stopped at Monumento al Campesino, a beautiful compound and monument to farmers designed by César Manrique, the island's most famous architect and artist. Finally we got some lunch at a local restaurant and headed back to the hotel. We covered a lot of ground and got to see and learn a ton in a short time. Our guide Daniel was very knowledgeable and fun to talk to throughout the day. He had some great insights into how to navigate the popular tourist spots - arranging the order of our activities to avoid crowds and making sure we saw all the highlights. It was nice to have a private tour and it was efficient to have a car to get between destinations.

Quality of Experience
Great tour - we covered everything we wanted to see and more! We felt like we got a really good sense of the variety of landscapes on the island.
Guides, Drivers and Staff
Daniel was entertaining, engaging, and had good insights into making the most of the tourist spots.
Transport
Having a private car was great to get us between destinations.
Quad Adventure Through Teide’s Volcanic Landscapes
Quad Adventure Through Teide’s Volcanic Landscapes
Tenerife

We had a blast riding quad bikes. After a brief tutorial our party rode up a winding road into the mountains. One guide led the way and another went on ahead to position himself to take photos at scenic turns. The quads were pretty easy to handle but we had to pause frequently to let car traffic pass on the 2 lane roads. We took a couple breaks to stretch and admire the scenery before entering the national park and reaching the volcanic crater. We took some photos at the top and then turned back. On the way back we pulled off the road into a dirt area to do a bit of off-roading, mostly to take photos, then headed back to the garage. Photos were available for €20. The photos weren't great and they just sent us every shot taken, no editing or filtering so we got everyone's photos together, but for €20 it was worth is to get a few memorable shots. Overall a good excursion - would recommend.

Quality of Experience
Fun to drive quad bikes and the scenery was beautiful. I'm glad we got to do a bit of road driving and bit of off-roading.
Guides, Drivers and Staff
The guides were friendly and good at directing the group and managing allowing other traffic to pass us on roads. We felt safe the entire time.
Guided Visit to the Iconic Auditorio de Tenerife
Guided Visit to the Iconic Auditorio de Tenerife
Spain

I'm a fan of the architect Santiago Calatrava and visiting this building was the main reason for our trip to Tenerife. We had a semi-private tour of the building (just 3 people) and got to spend a lot of time taking photographs. Our guide was friendly, spoke great English, and we learned some fun new facts about the building and its history. We also spent some time after the tour enjoying a drink and the view from the cafe. There are some areas around the rear plinth that were fenced off and not accessible to the public so unfortunately we didn't get to take photos from those area, but it was fun to get to see the full interior.

Quality of Experience
Great tour and fun to get to see the full interior and take photos.
Guides, Drivers and Staff
Our guide was very friendly and informative.
A Guided Walk Through Santa Cruz
A Guided Walk Through Santa Cruz
Spain

Our guide Laura was very knowledgeable about the unique history of the Canary Islands and Tenerife in particular. She shared a ton of history with us through a combination of stories, pictures she had prepared in a binder and videos on a tablet. She mostly stuck to her script, but we appreciated how prepared she was. The highlight was her demonstrations of traditional Canarian musical instruments and Silbo Gomero, the whistling language which she "spoke". We walked around a lot of the Santa Cruz area learning about history and then ended at the local market where she gave us a gift of some local snacks, recommended some foods to try and a local drink called a barraquito - a layered coffee and liqueur drink that quickly became our favorite. For the rest of our trip, we tried the barraquito at every establishment that offered one!

Quality of Experience
Very informative tour with a good mix of stories and visual aids. We learned a lot and got some good recommendations.
Guides, Drivers and Staff
Laura was very skilled at relating history and giving context. Her demo of local instruments and whistling language was definitely the highlight.
Wine Tasting & Tapas Trike Tour
Wine Tasting & Tapas Trike Tour
Tenerife

This was a fun and unique excursion. We got to ride on the back seats of the trike on the highway and then a winding road up into the mountains where we made a few stops to learn about the area, see an aloe vera shop, and then visit a bodega to learn how grapes are grown for wine and ending with a wine and food tasting. Our guide was friendly and knowledgeable and the trike was surprisingly comfy - although it does get cold when you get to higher altitude, plus the wind in your face, so dress warmly. The aloe vera shop was disappointing as there wasn't much information about how the plants are grown or harvested. It was much more of a captive sales pitch as we were the only ones there and our guide just sat by the side while the proprietor gave us way too much detail about all the products for sale and how aloe vera is a magic solution for all your ailments. We weren't interested in buying anything and would have been more interested in learning about how aloe is harvested. The bodega, on the other hand, was a fun experience. We're not big wine drinkers but it was interesting to see how the vineyards are cultivated in a place that doesn't get much rain. We got to try some hearty local cuisine including a chickpea stew and Canarian potatoes with the local mojo sauces. We did taste a few wines and knowing our preferences, our guide selected one sun-dried and fermented grape drink that we really liked. Overall a fun experience, but we would have skipped the aloe shop portion.

Quality of Experience
The trike ride and the bodega were fun but the aloe shop was too much of a high pressure sales pitch
Guides, Drivers and Staff
Our guide was fun and knowledgeable and made some good recommendations
Transport
The trike is what makes this tour worth it. It's very fun to sit in a comfortable but exposed position on the road and get to really see the landscape clearly.
Taste Barcelona: Authentic Tapas & Neighborhood Walk
Taste Barcelona: Authentic Tapas & Neighborhood Walk
Barcelona

We had a good time on this tour. Our guide was energetic and enthusiastic which set a good tone for the group. The variety of food was great and we learned some interesting history around the traditions of tapas culture. The length of the tour was good we definitely felt full by the end. We got to sample various drinks and found that we liked red vermouth, although not every stop on the tour offered it. Some stops had only wine or beer and we're not wine drinkers so it would have been nice to have more options.

Barcelona Highlights: Guided Walk &  Iconic Sagrada Família
Barcelona Highlights: Guided Walk & Iconic Sagrada Família
Barcelona

We had a private tour for my wife any myself. Our guide Miguel was fantastic. He was very knowledgeable about the city and told stories in fun and engaging ways. In some tours we've done it feels like the guide is just running through their script, but with Miguel it felt much more like a conversation. He was very attentive to what we were interested in and catered the tour specifically what we wanted to cover. This was not my first time visiting some of the attractions, but I definitely learned new things at every stop. There was a good amount of walking, but the pace was comfortable and the length of the tour seemed just right. Highly recommend this tour!

Quality of Experience
The itinerary was adjusted specifically for our interests so we got to see everything we wanted to. Having a private guide and getting to skip the lines made everything very smooth.
Guides, Drivers and Staff
Miguel was one of the best tour guides we've had. He was funny, engaging, and attentive to our interests.
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Apr 12, 2025
Hi Dan. Thank you so much for sharing such a thoughtful review of your trip to Barcelona and the Canary Islands, and for your kind words about my coordination and the responsiveness of the Espiritu Travel team! I’m so happy to hear you had a great time and that the mix of guided tours and free time suited your travel style. I appreciate your honest feedback regarding transportation details and hotel preferences. It is always my goal to make every aspect of a trip seamless and comfortable,... Read more

Hi Dan.

Thank you so much for sharing such a thoughtful review of your trip to Barcelona and the Canary Islands, and for your kind words about my coordination and the responsiveness of the Espiritu Travel team!

I’m so happy to hear you had a great time and that the mix of guided tours and free time suited your travel style.

I appreciate your honest feedback regarding transportation details and hotel preferences. It is always my goal to make every aspect of a trip seamless and comfortable, and I will use your insights to refine future planning.

I’d love the opportunity to plan another adventure for you, whether in other areas of Spain, or Portugal, Italy, or Morocco, and make it even more tailored to your needs.

Thank you again for your kind recommendation, and I hope to work with you on your next journey!

Warmest regards,
Helena

Loving Northern Ireland
Ireland | Mar 21 - Mar 29, 2025

M
Mike A.
Seattle, WA | Reviewed on Apr 05, 2025
Our curated trip of Ireland was fantastic.
Cathy did a great job capturing all of the important details that we were interested in - traditional Irish music, food, culture and countryside.
We did not rent a car on this trip. Instead, we took trains and had wonderful, informative and friendly drivers that showed us great and unknown (to us) parts of Northern Ireland. The music and food tours were worth every penny, taste and steps. Read more

Our curated trip of Ireland was fantastic.
Cathy did a great job capturing all of the important details that we were interested in - traditional Irish music, food, culture and countryside.

We did not rent a car on this trip. Instead, we took trains and had wonderful, informative and friendly drivers that showed us great and unknown (to us) parts of Northern Ireland.

The music and food tours were worth every penny, taste and steps.

Hotel Reviews
The Alex Hotel
Dublin

Probably our favorite hotel out of the bunch but unfortunately, our shortest stay. Location was good and accommodations were fantastic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Galmont Hotel & Spa
Galway

We have stayed here before. Hotel was clean and accommodating. Even though it was off season, the tour bus volume was big.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Abbey Hotel Donegal
Donegal

Traditional Irish hotel. Nothing fancy but great Irish feeling. Love the location at Donegal's triangle. Enjoyed the restaurants and pubs within walking distance.

Location
Staff
Cleanliness & Comfort
The Ebrington
DERRY/LONDONDERRY

What a fantastic, new and classy hotel. Staff was friendly and helpful. Rooms were great. Location was ideal for neighborhood and tourist activities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hampton By Hilton Belfast City Centre
Belfast

We had stayed at this hotel during a previous trip to Ireland. Location was good, accommodations were fine. Popular for large bus tours.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Fleet
Dublin

Great accommodations and location in the Temple Bar district. Would love to have stayed longer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Irish Rock'n'Roll Museum Experience
Irish Rock'n'Roll Museum Experience
Dublin

One of the best sessions on the tour. Being big music fans, our curator was nothing but insanely entertaining and informative. Great location and history of Irish rock museum. A must when visiting Dublin.

Quality of Experience
Guides, Drivers and Staff
Entry into the Emigration Museum EPIC
Entry into the Emigration Museum EPIC
Dublin

The museum was okay. Worth the tour if time permits.

Quality of Experience
Free time in Dublin
Free time in Dublin
Dublin

Dublin is a great town. We were able to sneak in lunch at Gallagher's Boxty House.

Quality of Experience
Guides, Drivers and Staff
Galway Food Tour
Galway Food Tour
Galway

On again, off again weather did not stop our guides from providing us a wonderful experience. While the tour did not encompass a large area, we had a great taste of Galway's offerings. We worth the time spend and tasty.

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional boat trips at Ashford Castle
Traditional boat trips at Ashford Castle
Ireland

This session was cancelled due to poor weather.

Private transfer from Donegal town to Galway with stops
Private transfer from Donegal town to Galway with stops
Ireland

A rainy and cold day. Our driver, Mercin, was a great guide. A countryside your of the Great Atlantic Way ... just beautiful. One of our tours was cancelled due to weather. Mercin made the best of it with a stop at Ballynahinch Castle for an Irish coffee!

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Donegal!
Welcome to Donegal!
Ireland

Donegal is a cute and quiet town. Being off season, we had the town to ourselves. Our Derry to Donegal driver (Michael Gallagher) was super. He recommended lunch (Olde Castle Bar) and dinner (Quay West) spots which were great. We did catch a seisun later that night at the Reel Inn! Also bought hats at Hanna Hat Company, a wonderful experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Browns Bonds Hill :  Michelin Recommended dining
Browns Bonds Hill : Michelin Recommended dining
Londonderry (Derry)

Great recommendation by Kimkim. A great quite location, we felt like the meal was curated just for us. My wife and I experienced the tasting menu and wine pairing. A fantastic meal.

Quality of Experience
Guides, Drivers and Staff
Afternoon tea at The City Hotel Derry
Afternoon tea at The City Hotel Derry
Londonderry (Derry)

A bit disappointing outing. The hotel was under construction and the eating area was bleak. The food was marginal

Quality of Experience
Guides, Drivers and Staff
Guided Bogside History Walking Tour
Guided Bogside History Walking Tour
Londonderry (Derry)

Jimmy Toye was a fantastic guide. Having lived through the uprising, Jimmy provided a great account during the tour. A don't miss tour in Derry.

Quality of Experience
Guides, Drivers and Staff
Jimmy's the best.
Private Tour Giant's Causeway and Antrim Coast
Private Tour Giant's Causeway and Antrim Coast
Belfast

Wonderful tour of the Giants Causeway and Atlantic seascape. Our driver was so nice and attentive to both my wife and I. We learned alot bout Northern Ireland and the landcape.

Quality of Experience
Guides, Drivers and Staff
Transport
 Belfast Music Walking Tour
Belfast Music Walking Tour
Belfast

Probably the highlight of our trip. We had a personal walking tour with Dolores, a local musician and music aficionado. The walking tour took us throughout Belfast and music along the way. I would love to come back for her punk rock tour! Our day ended with a traditional Irish music session and a great restaurant recommendation.

Quality of Experience
very personal and solid
Guides, Drivers and Staff
The best.
Titanic experience
Titanic experience
Belfast

A worthwhile museum stop while in Belfast. We learned alot about Belfast and the Titanic.

Quality of Experience
Belfast Pub Crawl
Belfast Pub Crawl
Belfast

Our guide, Mark, was super. He took our large group to four different type venues ending up at old pub for traditional Irish music. Mark was able to address us a number of times and provide us suggestions for our remaining night. The bars might have been to crowded and loud for seniors like ourselves.

Quality of Experience
Guides, Drivers and Staff
Belfast Food Tour
Belfast Food Tour
Belfast

We were fortunate enough to have good weather and very, very small group. Our "local" guide was great and we experienced tasty local food.

Quality of Experience
Guides, Drivers and Staff
Private transfer
Private transfer
Dublin

Our driver was very friendly and helpful.

Quality of Experience
Guides, Drivers and Staff
Transport
Musical Pub Crawl in Dublin
Musical Pub Crawl in Dublin
Dublin

The sessions were good and musicians were very entertaining. We enjoyed the two venues that had music.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Cathy Geoffroy
Cathy
Cathy Geoffroy
Local specialist in Dordogne | Replied on Apr 09, 2025

Hi Mike!

Thank you so much for your detailed feedback! I'm so happy to see that you had a great time in Ireland 😊 Have a lovely day !

Warm regards,
Cathy

I cannot recommend this travel agency enough!...
Greece | Mar 22 - Mar 29, 2025

Amy
Amy C.
Seattle, WA | Reviewed on Apr 05, 2025
I cannot recommend this travel agency enough! From the moment we arrived in Greece, every detail was perfectly arranged, making our trip truly unforgettable. The service was exceptional, and the guides and drivers were simply amazing. Our Acropolis guide, Apollon, brought the history of the ancient site to life in such a captivating way. He had so much knowledge and passion that it was impossible not to get caught up in the wonder of the experience. When we traveled to Delphi, Yannis, our... Read more

I cannot recommend this travel agency enough! From the moment we arrived in Greece, every detail was perfectly arranged, making our trip truly unforgettable. The service was exceptional, and the guides and drivers were simply amazing.

Our Acropolis guide, Apollon, brought the history of the ancient site to life in such a captivating way. He had so much knowledge and passion that it was impossible not to get caught up in the wonder of the experience. When we traveled to Delphi, Yannis, our private driver, made the two-hour journey both enjoyable and comfortable. His friendly demeanor and expertise made the drive feel like part of the adventure. Once we arrived in Delphi, Giorgos, our private guide, expertly navigated us through the larger groups, ensuring we could get up close to the remarkable sculptures in the museum. His guidance helped us truly appreciate the history and beauty of the site.

In Naxos, we had the privilege of having Katia as our private guide, and Niko as our driver. They made the experience unforgettable. Katia was incredibly knowledgeable, and Niko’s smooth driving allowed her to focus entirely on us, guiding us through the island’s rich history and breathtaking sites.

One of the highlights of my trip was a last-minute request I made to Elen, asking for a drive through the mountains to visit the marble quarries. As an architect, this was one of the most memorable experiences of the trip. Elen arranged everything seamlessly, and Spiro, my driver, took me on a scenic route that added another layer of magic to my journey.

Throughout the entire trip, the agency made everything feel easy and effortless, all while staying within a reasonable budget and providing us with wonderful accommodations. The entire experience felt like first-class treatment but without the hefty price tag. If you’re planning a trip to Greece, I highly recommend booking with this agency—you’ll be in great hands!

Local specialist: Elen Hakhverdyan
Elen
Elen Hakhverdyan
Local specialist in Athens | Replied on Apr 07, 2025
Dear Amy,
Wow—thank you so much for your incredibly kind and detailed review! I’m truly touched by your words, and it brings me so much joy to know that your journey through Greece was not only seamless, but also filled with meaningful moments and unforgettable experiences.
It was a pleasure to plan every part of your trip, and I’m thrilled to hear that each of our guides and drivers made such a positive impact. Apollon, Yannis, Giorgos, Katia, Niko, and Spiro will be so happy to know they...
Read more

Dear Amy,
Wow—thank you so much for your incredibly kind and detailed review! I’m truly touched by your words, and it brings me so much joy to know that your journey through Greece was not only seamless, but also filled with meaningful moments and unforgettable experiences.
It was a pleasure to plan every part of your trip, and I’m thrilled to hear that each of our guides and drivers made such a positive impact. Apollon, Yannis, Giorgos, Katia, Niko, and Spiro will be so happy to know they helped make your trip special. And I'm especially glad we were able to arrange that marble quarry visit for you—it means a lot to hear it was a highlight!
Thank you again for your trust, your enthusiasm, and for sharing such thoughtful feedback. I’ll be here when you're ready for your next adventure!

Great Trip!!
Scotland | Mar 10 - Mar 21, 2025

Linda
Linda H.
Brookhaven, GA | Reviewed on Apr 05, 2025
We had a great time in both Ireland and Scotland. Aleksandra was extremely helpful both before, during, and after our trip. She was accessible to help us arrange additional transportation during our trip and to answer any questions we had. The hotels that she booked were excellent and the itinerary was great. I would highly recommend using KimKim for your travel needs. Read more

We had a great time in both Ireland and Scotland. Aleksandra was extremely helpful both before, during, and after our trip. She was accessible to help us arrange additional transportation during our trip and to answer any questions we had. The hotels that she booked were excellent and the itinerary was great. I would highly recommend using KimKim for your travel needs.

Hotel Reviews
The Leinster
Dublin

Hotel was in a great location for walking and seeing the sites. Room was small, but very comfortable. The hotel was very nice and the staff were very helpful. Our flight was too early in the am to get to enjoy the breakfast.

Location
Staff
Cleanliness & Comfort
The Imperial Hotel
Cork

Awesome hotel in a perfect location. Great staff as well. Breakfast was very good and there was a really nice selection of pastries from the local English Market. Room was very spacious and comfortable.

Location
Staff
Cleanliness & Comfort
Greshornish House Hotel
Edinbane

Hotel was in a beautiful location off the beaten path. Staff was very helpful and friendly. Room was very nice and spacious and the food served in the restaurant was very good.

Location
Staff
Cleanliness & Comfort
Kingsmills Hotel
Inverness

This was a nice hotel and was within walking distance of downtown Inverness if you enjoyed walking. It was about a 20 minute walk to the downtown area. Hotel was nice and the staff was friendly and helpful.

Location
Staff
Cleanliness & Comfort
Virgin Hotels Edinburgh
Edinburgh

Great hotel in a perfect location for walking. Staff was extremely helpful and friendly.

Location
Staff
Cleanliness & Comfort
Activity Reviews
Loch Ness and Caledonian Canal Cruise
Loch Ness and Caledonian Canal Cruise
Inverness

Very enjoyable way to spend the morning.

Quality of Experience
Guides, Drivers and Staff
The Vaults Tour
The Vaults Tour
Edinburgh

Fun tour with a really great guide.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Aleksandra Sheb
Aleksandra
Aleksandra Sheb
Local specialist in England | Replied on Apr 10, 2025

Dear Linda,

Thank you so much for your fantastic feedback! I’m truly happy to hear that you had such a wonderful journey. It was an absolute pleasure helping you plan such a special trip.

Wishing you many more delightful adventures ahead, and please know I'm here to assist with any future travels whenever the time comes.
Sincerely,
Aleksandra

Colombia with three kids
Colombia | Mar 21 - Mar 30, 2025

Carl
Carl D.
Flagami, FL | Reviewed on Apr 05, 2025
Coordinating a family vacation with three kids throughout Colombia requires a level of expertise that is beyond even a well-seasoned traveller. My wife was a bit skeptical when I pitched the idea of taking our family of 5 to Colombia. Well, we loved booking through kimkim, but specifically, felt that we were so lucky to have Margoth assigned to our trip. She and all of Aracanto Travel were incredibly communicative and their recommendations were spot-on. Our guides Ana, Felipe, and... Read more

Coordinating a family vacation with three kids throughout Colombia requires a level of expertise that is beyond even a well-seasoned traveller. My wife was a bit skeptical when I pitched the idea of taking our family of 5 to Colombia. Well, we loved booking through kimkim, but specifically, felt that we were so lucky to have Margoth assigned to our trip. She and all of Aracanto Travel were incredibly communicative and their recommendations were spot-on. Our guides Ana, Felipe, and Manuela were fun, flexible, kind, and able to connect with our children. I would highly recommend having Margoth and Aracanto plan your future family vacation!

Hotel Reviews
Tau House Hotel

Fantastic and beautiful hotel. Beautiful room and a nice restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
York Luxury Suites Medellín
El Poblado, Medellin

The location is perfect with a jaw-dropping rooftop pool and bar. The breakfast was lovely and overall, I would recommend this hotel, but only after they fix one MAJOR problem (and it's not the fault of Margoth or KimKim). My biggest problem with the hotel, which really was unfortunate, was the customer service. The front desk was super kind, but in the end, when I needed help, they were powerless. We had two rooms, and in the my kids room, the smoke alarm would beep off and on. I didn't hear it at first, and then like clockwork, would beep, beep, beep for 5-10 minutes, and then take a break, only restart beeping 30 minutes later. I called the front desk to see if this problem could be addressed. No luck. I called back again, and they asked if it was still beeping (as if Tinkerbell flew over to fix it). For the second time, they said someone would come and fix it. By this time it was 10 pm and my kids were asleep. By 10:40pm my wife and I were asleep. No one came. My 8 year-old daughter woke every up at 6 am complaining that the alarm kept beeping off and on throughout the night. I told the front desk at 6:30 am and they had no answers. We checked out of the hotel that morning as scheduled.

Authenticity & Character
Location
Staff
The breakfast was wonderful. The maintenance staff is poor.
Cleanliness & Comfort
Hotel Campestre las Camelias

Super fun hotel for families with young children. The food was ok but nothing special. The rides at the hotel are fun for very young children, and a similar to rides you may see at your local county fair. The pool is huge with waterslides but the weather was not ideal for swimming when we visited.

Authenticity & Character
Location
Staff
Staff was super nice. My Spanish is pretty good, but not amazing. If we didn't know rudimentary Spanish, it would have been very difficult to communicate. We encountered only two staff members who spoke English. I would recommend more multi-lingual staff members to help guests who may not know any Spanish.
Cleanliness & Comfort
Sofitel Legend Santa Clara Cartagena
Cartagena

Few city hotels can blend relaxation, luxury, location, service, and beauty as well as this hotel. The history permeates throughout the hotel, and everywhere you turn, there is no doubt that you are in Cartagena. This is not a "copy-and-paste" Caribbean resort....if you're looking for a beach vacation in a forgettable place, go somewhere else. Our children felt very welcome from the moment we entered the property, and we were quite surprised to see so many families visiting Hotel Santa Clara, spending time swimming in their gorgeous pool. The buffet breakfast was spectacular and I got to try fruits I had never seen....I'm looking at you, guama! I would absolutely love to return to Hotel Santa Clara.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Drums and Music Workshop
Drums and Music Workshop
Cartagena

This was a really fun experience for the entire family. I really tried to do things on this vacation that was different from our usual routine. The drum and music workshop really hit the mark! Though a bit tired, the kids really enjoyed it and our personalized instruction was quite fun! Kelele!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Walking Tour of Cartagena Highlights (Old City)
Walking Tour of Cartagena Highlights (Old City)
Colombia

I just loved our walking tour of Cartagena. Our guide Ana, who is also a schoolteacher, was focused on making it fun for my kids. Boy did she succeed with a scavenger hunt through the old city and Getsemani. Ana was able to navigate the tourist traps while still being able to allow my family with some of the colorfully dressed ladies with fruit on their heads. Too often, my vacation photos are of my wife with the three kids. One of the biggest bonuses of having a guide, is that I no longer have to worry about that job!

Quality of Experience
Guides, Drivers and Staff
Suggested Dinner at Crepes & Waffles
Suggested Dinner at Crepes & Waffles
Cartagena

This one was for the kids, and they loved it. Many of my Colombian friends love this restaurant, and they have locations throughout the country. The place was packed and I would go back with my family or for dessert if I were just with my wife.

Quality of Experience
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Apr 05, 2025
Dear Carl, Thank you so much for your review and for taking the time to leave your feedback. We are truly honored to have been part of your Colombian adventure. And we are delighted to hear that your family had such a wonderful experience and that we could help make the trip enjoyable for everyone. Your kind words about the team and Ana, Felipe, and Manuela, mean a lot to us. They will be delighted to know they left such a positive impression and connected so well with your children. We... Read more

Dear Carl,

Thank you so much for your review and for taking the time to leave your feedback.

We are truly honored to have been part of your Colombian adventure. And we are delighted to hear that your family had such a wonderful experience and that we could help make the trip enjoyable for everyone.

Your kind words about the team and Ana, Felipe, and Manuela, mean a lot to us. They will be delighted to know they left such a positive impression and connected so well with your children. We will pass on your comments to our local teams as well as hotels and everyone involved in your trip.

It was such a pleasure working with you to create this Colombian journey for your family, and we are beyond grateful for your recommendations and your detailed feedback. Muchas Gracias!

Sending you all my very Best wishes to you and your beautiful family!

Warm regards,
Margoth

Why travelers love kimkim

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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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