Kimkim Trip Reviews

4.8
Based on 16,512 ratings
Read 16,512 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Memorable family vacation to Oslo, Balestrand, Bergen!
Norway | May 8 - May 18, 2025

CJ
CJ N.
Kansas City, MO | Reviewed on May 21, 2025
Kimkim enabled a memorable and family vacation to Oslo, Balestrand, and Bergen! Read more

Kimkim enabled a memorable and family vacation to Oslo, Balestrand, and Bergen!

Hotel Reviews
Thon Hotel Cecil
Oslo

Excellent breakfast, very well located, expansive room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Balestrand Hotel
Balestrand

Absolutely charming and authentic hotel, just a short walk from the 'center' of the town. Beautiful views from the fjord side of the hotel. Quirky and helpful staff who were warm and friendly, made us feel at home.

Authenticity & Character
Location
Well positioned near the center of the town and also to hiking trail heads.
Staff
We loved the staff! They were so warm and friendly, very thoughtful and kind.
Cleanliness & Comfort
Grand Hotel Terminus
Bergen

Older hotel which was comfortable and well positioned near the train station.

Authenticity & Character
Location
Staff
Some staff was wonderful (front desk especially), others were quite rushed/hurried in their service approach (restaurant/bar, morning meal, etc.) - a bit impersonal.
Cleanliness & Comfort
Clean and expansive rooms, just might need to be updated.
Thon Hotel Opera
Oslo

Lovely hotel with nice and expansive rooms. Some street noise with proximity to train station and busy streets.

Authenticity & Character
Location
Staff
Front desk staff were excellent - very helpful. Bar staff could learn a lot regarding customer service, especially for a hotel of this caliber. The bar staff appeared busy, didn't bring what was ordered, and made excuses.
Cleanliness & Comfort
Activity Reviews
Guided kayak tour
Guided kayak tour
Bergen

Highly recommended! Excellent guides, and it was the appropriate amount of time for being on the water.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fjord Cruise & Seafood Dining Experience
Fjord Cruise & Seafood Dining Experience
Bergen

Incredible experience, would highly recommend for lovers of fine dining!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Katie Acheson-Gray
Katie
Katie Acheson-Gray
Local specialist in Sørreisa | Replied on May 22, 2025

Hi CJ,

Thank you for the positive review, and detailed feedback on your hotels and activities. This is very appreciated, and we'll definitely take your comments on board when planning future trips. Otherwise, great to hear you and your family enjoyed your trip, and hopefully we can welcome you all back another time.

Best regards,
Katie

5+ Stars for Joel!
France | May 2 - May 14, 2025

R
Robin B.
Newton, MA | Reviewed on May 21, 2025
Joel did an excellent job of arranging our trip. He helped us identify what we wanted to see and then provided the experiences in an organized and meaningful way. These included visiting the prehistoric caves, troglodytic dwellings, castle and gardens around Sarlat, the markets in Sarlat and Mirepoix, cathedrals and museums, taking back roads to see medieval villages, and spending the final day exploring the walled city of Carcassonne. Our enjoyment was greatly enhanced by our excellent... Read more

Joel did an excellent job of arranging our trip. He helped us identify what we wanted to see and then provided the experiences in an organized and meaningful way. These included visiting the prehistoric caves, troglodytic dwellings, castle and gardens around Sarlat, the markets in Sarlat and Mirepoix, cathedrals and museums, taking back roads to see medieval villages, and spending the final day exploring the walled city of Carcassonne. Our enjoyment was greatly enhanced by our excellent guides, Sandra Ho from “France’s Impressions”, (Sarlat), Valerie (Cahors) and Olivia Gotti from “travelrealFrance” (Cahors and Carcassone) who were not only pleasant and well informed but had the knowledge and ability to customize our itinerary at our request. This included adding a visit to a goose farm (seeing/hearing hundreds of geese marching through the woods was something we’ll never forget), stopping at the Robert Doisneau museum (as a photographer, this was very meaningful to me) and visiting the Toulouse Lautrec museum. We also appreciated all the excellent accommodations. The staff at each hotel were very pleasant and accommodating. We loved being in the middle of the market in Sarlat, on the river by the Roman bridge in Cahors and at the base of the medieval city in Carcassonne. Finally, all the suggestions made by the guides for lunch stops were excellent. Even the weather cooperated (as Joel said it would). We are recommending Kimkim’s excellent service to everyone as we share (hopefully, without being too boring) our adventures with family and friends. Thank you!

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on May 21, 2025

Hello Robin,
Again, thanks for the time you took to provide a more detailed feedback on your guides and hotels.Be sure I'll share that enthusiastic review with them !
Best regards
Joel

Kimkim did exactly what we were hoping for.
Greece | May 6 - May 17, 2025

Garry
Garry B.
Chicago, IL | Reviewed on May 21, 2025
This Kimkim program went just about as well as one could hope for. All of our main events came off very well and were special experiences to us. Ioannis, our original specialist, no longer works for the company, but our first call, to him, aimed us in the right direction. There were two minor incidents that we quickly rectified using the support line and working the issues ourselves. Our first hotel, Minoa Palace Resort, which was outstanding, gave us an upgrade to a suite with a private... Read more

This Kimkim program went just about as well as one could hope for. All of our main events came off very well and were special experiences to us. Ioannis, our original specialist, no longer works for the company, but our first call, to him, aimed us in the right direction. There were two minor incidents that we quickly rectified using the support line and working the issues ourselves.

Our first hotel, Minoa Palace Resort, which was outstanding, gave us an upgrade to a suite with a private pool There facility is first rate with the most elaborate buffet breakfast we've every enjoyed. Our first activity, a traditional Creten Cooking class in the White Mountains was fabulous. 10 people in the group making a number of special dishes, and learning about the culture. The next day we enjoyed a guided cultural and history walk through Chania old town with several delicious food stops to keep us our strength.

Our driven transfer to Heraklion included several stops of interest including a limestone cave complex. The understanding of our reservation at the 3 Pines Design Hotel was different from Kimkim's, but it was all resolved smoothly with no damage. The visit to the Knossos Palace was wonderful complimented by a personable guide. The hotel did provide suggestions for dinner which proved to be delectable.

The high-speed ferry trip to Santorini was fun and efficient. Our room at the Amity Suites, which was not a suite, was spectacular with a western exposure with the Caldera right in front of us. The included breakfast was brought to our room and set up on our balcony overlooking the water.

The wine tasting adventure was well run and stopped at three wineries. The final one had a fine view of the sunset. And the food walk tour in Firostefani was great. Lots of diversity of food and an outstanding guide.

The last day was a flight back to Athens that went well.

All throughout the planning, we had options and choices to make and then they were dropped into the itinerary. We made a number of changes that we easily dropped into the program. To us, Kimkim provided a wonderful program to enjoy the Greek culture

Hotel Reviews
Achilleas Hotel
Athens

No view at all, but nice and clean.

Authenticity & Character
It was a newer hotel. Worked as a hotel.
Location
Near to the Plaka.
Staff
Cleanliness & Comfort
Minoa Palace Resort
Platania

They upgraded us to a suite with a private swimming pool. Very cool.

Authenticity & Character
Beautifully clean and cared for.
Location
A short walk to the Aegean sea.
Staff
Cleanliness & Comfort
3 Pines Design Hotel
Heraklion Crete

After a misunderstanding about what our pictures showed our room to be and their confirmation from Kimkim as to what actually was requested, it was smoothed out and the stay was very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amity Suites
Santorini

Smallish room with no storage, but with the most magnificent view of the Caldara you could ever hope for. Breakfast served on your balcony. This is what you hope for, and a few drawers for clothes.

Authenticity & Character
Location
Perfect location and view of the sunset
Staff
Cleanliness & Comfort
Varaba Country House
Markopoulo Mesogaias

Cute place and a wonderful host. It was more of a B&B than a hotel. Host made us dinner even though we did not receive the memo ordering it. A very quant and nice place. It looks like it's near the airport, but the trail to it is ponderous.

Authenticity & Character
Location
Staff
Owner was wonderful!!!!!!
Cleanliness & Comfort
Local specialist: Ioannis Antoniadis

Jane did a wonderful job helping our group of...
England | May 1 - May 18, 2025

William
William Y.
Alhambra, AZ | Reviewed on May 21, 2025

Jane did a wonderful job helping our group of five plan a three week trip to England that captured everyone's must see list and then some. Jane was very responsive, available and did everything we needed. The trip was fantastic and will be memories for a lifetime. Highly recommended!

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on May 22, 2025
Hi William, Thank you so much for taking the time to share your thoughts with us after your recent journey through the south of England. It was truly a pleasure getting to know you and planning this special trip for your group. We genuinely enjoyed every step of the process, and it means a great deal to know that you trusted us with such an important experience. Sarah, the team, and I would be absolutely delighted to work with you again—whether it’s returning to explore more of the UK or... Read more

Hi William,

Thank you so much for taking the time to share your thoughts with us after your recent journey through the south of England. It was truly a pleasure getting to know you and planning this special trip for your group.

We genuinely enjoyed every step of the process, and it means a great deal to know that you trusted us with such an important experience. Sarah, the team, and I would be absolutely delighted to work with you again—whether it’s returning to explore more of the UK or venturing somewhere entirely new.

Wishing you all continued joy and safe travels until our paths cross again.

Warmest regards,
Jane & The Team

Lea was very helpful with everything. Especi...
Greece | May 4 - May 13, 2025

E
Elizabeth B.
Ashburn, VA | Reviewed on May 21, 2025
Lea was very helpful with everything. Especially issues with had with one of the hotels. Everyone got back to me very quickly and handled the problem. This is our second trip through KimKim and I recommend your company to everyone. We really enjoyed our trip! Read more

Lea was very helpful with everything. Especially issues with had with one of the hotels. Everyone got back to me very quickly and handled the problem. This is our second trip through KimKim and I recommend your company to everyone. We really enjoyed our trip!

Hotel Reviews
The Marblous Athens
Athens

Nice hotel and all the staff was very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lesante Blu Exclusive Beach Resort
Tragaki, Zakynthos

Had several issues with this hotel. The room was great. The food just soso. But they charged us when we got there, and Lea had to get involved and get that resolved. They told us when we checked in that we could stay in the room on check out day until our pickup but then called us that day to tell us we had to get out now. Had a ride with them to airport - verified this three times and they were still late.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grecotel Eva Palace
Corfu

Beautiful place. However, we had suite and it smelled like mold. My allergies blew up.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sofitel Athens Airport
Athens
Activity Reviews
Private Sea Trip to Kefalonia
Private Sea Trip to Kefalonia
Zakynthos

Our guide was unable to take us so he hired another company and they were fantastic. We started later than expected but they let us know well in advance and all worked out perfect.

Quality of Experience
Guides, Drivers and Staff
Transport
Acropolis Sunset Discovery Walk
Acropolis Sunset Discovery Walk
Athens

It was very nice and informative.

Quality of Experience
Guides, Drivers and Staff
Paragliding Tandem Flight Over Corfu's Coast
Paragliding Tandem Flight Over Corfu's Coast
Corfu

Very cool experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Marathonisi, Turtle Spotting & Keri Caves
Private Marathonisi, Turtle Spotting & Keri Caves
Zakynthos

Very nice just weather not the greatest.

Private Jeep Safari Adventure in Corfu
Private Jeep Safari Adventure in Corfu
Corfu

Great! Sakis gave us a great tour and personalized it. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Our driver was amazing.
Transport
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on May 22, 2025
Thank you so much for your kind words, Elizabeth—it was a pleasure helping you plan this trip! I’m really glad you enjoyed your time overall, especially the amazing local guides and experiences! I appreciate you highlighting how quickly we were able to resolve the issue at Lesante Blu. I know that experience was frustrating, especially with the check-in mix-up and transfer delay, and I’ve passed your feedback along to our team and local partners. I’m also sorry to hear about the room... Read more

Thank you so much for your kind words, Elizabeth—it was a pleasure helping you plan this trip! I’m really glad you enjoyed your time overall, especially the amazing local guides and experiences! I appreciate you highlighting how quickly we were able to resolve the issue at Lesante Blu. I know that experience was frustrating, especially with the check-in mix-up and transfer delay, and I’ve passed your feedback along to our team and local partners. I’m also sorry to hear about the room conditions at Eva Palace and hope you were still able to enjoy the beautiful setting despite that.

It means a lot that this was your second trip with kimkim and that you continue to recommend us—thank you! If you ever need help planning your next adventure, I’d be thrilled to work with you again. 💛

Memorable trip with friends in Iceland!
Iceland | May 12 - May 20, 2025

A
Amy W.
Chicago, IL | Reviewed on May 21, 2025
We had a spectacular trip in Iceland thanks to the KimKim team, specifically Adam!!! Our itinerary, hotels, special tours, etc. were terrific and we can't wait to go back and/or to recommend our trip to our friends and family --working with KimKim! In particular, we loved The Cave tour and our guide, Gareth, the Spa Lagoon, and the Amphibian Glacier Boat tour. Each hike or walk from each and every waterfall to the geysers, etc was more breathtaking than the next. Also, each of our... Read more

We had a spectacular trip in Iceland thanks to the KimKim team, specifically Adam!!! Our itinerary, hotels, special tours, etc. were terrific and we can't wait to go back and/or to recommend our trip to our friends and family --working with KimKim! In particular, we loved The Cave tour and our guide, Gareth, the Spa Lagoon, and the Amphibian Glacier Boat tour. Each hike or walk from each and every waterfall to the geysers, etc was more breathtaking than the next. Also, each of our accommodations such as the Saga Hotel, the Selfoss Hotel, etc. were perfect for the four of us, including the breakfast buffets. We found terrific restaurants along the way -- really loved the arctic char, lamb, etc. We highly recommend The Viking restaurant that we found on our own, near Selfoss!! In the end, we cannot thank Adam enough and will use the KimKim team again.

Hotel Review
Hotel Reykjavík Saga
Reykjavík

The Hotel Reykjavík Saga was a great choice for our stay in Reykjavik. The breakfast buffet was outstanding and offered a great variety. It was one of the highlights of our accommodations during this trip.

Activity Reviews
Vidgelmir cave guided tour
Iceland

The Vidgelmir cave guided tour was a highlight of our trip. Our guide was phenomenal, extremely knowledgeable, and really made the experience unforgettable for us.

Jokulsarlon glacier lagoon amphibian boat tour
Iceland

The Jokulsarlon glacier lagoon amphibian boat tour was another highlight. The sights were breathtaking, and it was a unique experience that added a lot to our trip.

Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on May 31, 2025

Wow, thank you so much for the wonderful review, Amy! I hope you'll visit Iceland once again soon!

All in all we had a great experience. Plannin...
Costa Rica | May 1 - May 14, 2025

Ashifa
Ashifa K.
Seattle, WA | Reviewed on May 21, 2025
All in all we had a great experience. Planning the trip with Yuliana was a stress free experience. She was very prompt with her replies and always very helpful. She was also easy to connect with over the phone. All our excursions were great. We had a slight issue with one of the excursions but Yuliana resolved the issue and we received a refund. I would highly recommend Yuliana and her team to anyone planning a trip to Costa Rica. Read more

All in all we had a great experience. Planning the trip with Yuliana was a stress free experience. She was very prompt with her replies and always very helpful. She was also easy to connect with over the phone. All our excursions were great. We had a slight issue with one of the excursions but Yuliana resolved the issue and we received a refund. I would highly recommend Yuliana and her team to anyone planning a trip to Costa Rica.

Hotel Reviews
Parador Nature Resort & Spa
Manuel Antonio

Nice and clean hotel and great staff. Jordan and his waiting staff are wonderful. He remembered all our names and would greet us by our names every time he saw us. They make sure you have a customized wonderful experience and they tend to hear every need to ensure that things are just the way you like them. They will go above and beyond to make sure there’s a smile on your face and they were the bright part of my day every day when I went for a meal.

Authenticity & Character
Location
It is on top of a hill which is so cool. You definitely need a car if you are staying at this hotel.
Staff
The staff, especially Jordan was so sweet and friendly. He made sure to learn all our names and would greet us by our name every time he would see us.
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna
Location
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Boating in Caño Negro Wildlife Refuge
Boating in Caño Negro Wildlife Refuge
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Reserve Guided Hike
Monteverde Cloud Forest Reserve Guided Hike
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Coffee, Chocolate & Sugar Cane Experience
Coffee, Chocolate & Sugar Cane Experience
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Sky Tram, Ziplines & Sky Walk Adventure
Sky Tram, Ziplines & Sky Walk Adventure
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on May 22, 2025

Hello Ashifa,

Thank you so much for your kind words and thoughtful review. I am truly happy to hear that you had a great experience and that the planning process felt smooth and stress free. It was a pleasure helping you create your Costa Rica adventure, and I appreciate your understanding and patience with the small hiccup along the way.

Your recommendation means a lot, and I am so glad you enjoyed the excursions and felt supported throughout your journey. Wishing you many more amazing travels ahead, and if Costa Rica calls you back, I will be here to help!

Pura Vida!
Yuliana

Late Spring in Portugal
Portugal | Apr 24 - May 9, 2025

Rod
Rod L.
Ashburn, VA | Reviewed on May 21, 2025
Wonderful trip. Joao did great job of lining up variety of activities and we very much appreciated the reservations and suggestions for activities along the way - suggesting parking locations took a lot of the "stress" of trying to figure out exactly where to go. Starting the trip with private tours around Lisbon, Cascais & Sintra with Francisco was terrific way to gain better insight into Portugal's history and introduction to the country. We feel we were lucky to experience the freedom... Read more

Wonderful trip. Joao did great job of lining up variety of activities and we very much appreciated the reservations and suggestions for activities along the way - suggesting parking locations took a lot of the "stress" of trying to figure out exactly where to go.

Starting the trip with private tours around Lisbon, Cascais & Sintra with Francisco was terrific way to gain better insight into Portugal's history and introduction to the country. We feel we were lucky to experience the freedom day marches and festivities in Lisbon - added a unique and interesting touch to our short time in Lisbon. The Fado dinner was a very enjoyable evening - host, cook, and server were all terrific; singers & musicians were delightful (the evening got long, especially when still adjusting to the time changes).

All the lodging arrangements were very nice - enjoyed the boutique hotels in Tomar, Douro, and Evora - all served as great locations to explore the surrounding area. And we very much appreciate that KimKim allowed us to select our own lodging in Lagos - we ended up at a very special and unique place that made a wonderful trip even more special and memorable.

Too many highlights to mention in a short review - Obidos, Nazere, Batalha were all terrific stops as we made our way to Tomar; we stopped at a grocery store as we neared Nazere and had the first of many picnic lunches on the rock cliffs looking over the beach and surfing waves.

In Tomar we explored Christ Convent and castle and then went for a hike in the castle gardens & woods to a large swing on a high overlook - during our hike the power went out in all of Portugal, Spain & France so when we came back down to town all the stores, museums, and restaurants were closed - we enjoyed a picnic & afternoon in the park by the river and when power came back around 7:00 we found an English pub that reopened; for us the power outage was just a slight detour / blip in the trip and a relaxing afternoon.

The Old Library and Chapel at Cambria were amazing and well worth visiting on the way to Douro Valley. We set google maps to "avoid highways" on the way to Douro and traveled some amazing back country roads and villages including a short stop to watch a heard of goats and their canine keepers move up the valley along a beautiful stream. National Road 222 to Duoro was breathtaking - after checking into the beautiful hotel, we set out to an overlook spot recommended by the receptionist. The nearby village had a single restaurant that we stopped at - the chicken and potatoes were absolutely terrific - we entertained and laughed along with the few locals in the restaurant as we communicated with the owner through google translate (and with their assistance). We had rain for much of our sunset cruise, so we were only "topside" for about a quarter of the time, but our captain was very interesting and entertaining as we got philosophical about the differences between our homelands - a very enjoyable evening.

We really enjoyed our time in Evora; highlights included the bones chapel, winery visit (it was raining that morning) and we really enjoyed the ceramic workshop. The cork tour was interesting and we really enjoyed learning about cork harvesting - very glad for the experience, but it was a rather long ride for a brief visit to a couple of cork trees and back - probably the only experience of the trip that was a little disappointing or underwhelming. While in Evora, we decided to take a short guided tour of one of the marble quarries (slight departure from the KimKim itinerary) - the enthusiastic guide shared a wealth of geological knowledge and information and the ability to visit the marble quarry and stand on a platform over the deep pit was a neat experience.

We finished our trip with several days in the Algarve. We stayed in a very unique and special airbnb that we selected - for us it was the "icing on the cake" that made a wonderful trip even more special and memorable. On the first afternoon there, we hiked the entire beach/coastline of Lagos from Meia Praia to the light house on Ponta da Piedade. The sailing tour the next morning was wonderful - captain Rob and first mate Anatoli were great - here is the review I left for them after the trip - My wife and I had a lovely morning sail with Rob and Anatoli on Ocean Breeze. Wonderful vessel, delightful company, informative and patient with all of our questions and musings. A great way to see the coast at a relaxed pace and from a different perspective. My wife and I are traveling Portugal in celebration of our 25th anniversary - this is one of the highlights of our trip. Other highlights in Algarve were the ebike tour (really wonderful way to see some of the back streets, smaller villages, and dirt paths at a really nice pace), kayaking in the sea caves, several hikes along the cliffs, and exploring several beaches (we enjoyed an afternoon sunning on the beach and lunch at one of the beach side restaurants down many flights of stairs).

On our final full day, we headed back to Lisbon by way of Sagres and made short stops at several wonderful beaches along the west coast including Praia da Arrifana, Odeceixe Mar Beach, and Farol Cabo Sardão. We arrived back in Lisbon, returned car and enjoyed a late supper along the river front - Joao's advice to return to Lisbon the night before our flight was a good recommendation as it gave us time to pack and have a good breakfast at the hotel before embarking to the airport for our flight home.

We really enjoyed our time in Portugal. The people were friendly and had a great sense of humor. The history is rich and fascinating (in the review I didn't mention much about the many castles and cathedrals that we visited and admired). There are many other countries we hope to travel to, but we wouldn't hesitate to visit Portugal again and would highly recommend it to others. KimKim (Joao) did a great job of putting together an itinerary with excellent mix of activities, suggestions & recommendations, and feel like he made reservations with outstanding guides and services (and relieved us from needing to do the research, reservations, etc.). We liked the freedom of mostly independent travel and occasionally departed from the itinerary, but it was nice to know Joao was only a whatsapp chat or call away if we needed assistance or had any difficulties. Thank you.

Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on May 21, 2025

Thank you very much for this extensive review :)

Wonderful trip
Costa Rica | May 12 - May 19, 2025

Debbie
Debbie M.
Atlanta, GA | Reviewed on May 21, 2025

Wonderful trip.
Especially enjoyed Arenal Observatory Lodge and the Wilderness Resort Lodge at Drake Bay.
The food was fabulous and the service was splendid.
The La Paz Falls visit on the last day was a perfect ending before our late night departure.
I am already thinking of my next visit to Costa Rica and what new areas I would like to visit.
Thanks for all your suggestions and for making the arrangements.
Blessings,
Debbie from Alabama

Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on May 22, 2025

Dear Debbie,

Thank you so much for your kind message. I am thrilled to hear that you had a wonderful trip and that places like Arenal Observatory Lodge and the Wilderness Resort Lodge in Drake Bay left such a special impression. It sounds like the food, the service, and the La Paz Waterfall visit came together beautifully to make your experience unforgettable.

It was a joy helping you plan this journey, and I would be delighted to assist with your next adventure whenever you are ready to explore more of Costa Rica.

Best,
Yuliana

Kimkim team really is there for you if anything comes up on the trip.
Spain | May 3 - May 12, 2025

J
Jeanette K.
Newark, NJ | Reviewed on May 21, 2025
The kimkim team was very helpful, easy to work with, readily responsive and flexible in setting up our trip.
The guides were very good. We thought some were exceptionally good - Ruth and Lorea in Barcelona, and Pete in Girona. They were personable, informative and able to keep us on track to see all they had planned.
The highlight was the day we spent with the local Basque guide (his name escapes me now) who took us into the Basque countryside. Being from the area for many generations he...
Read more

The kimkim team was very helpful, easy to work with, readily responsive and flexible in setting up our trip.
The guides were very good. We thought some were exceptionally good - Ruth and Lorea in Barcelona, and Pete in Girona. They were personable, informative and able to keep us on track to see all they had planned.
The highlight was the day we spent with the local Basque guide (his name escapes me now) who took us into the Basque countryside. Being from the area for many generations he told us much about the local traditions, the way of life, small details that enriched our visit. We were served a simple authentic top quality lunch by the farmer herself in their 13 generation old farmhouse. A day to remember!
One thing that would have been helpful is to have had restaurant recommendations from a local specialist.
Great trip! Thank you.

Hotel Review
Hotel Villa Emilia
Barcelona
Authenticity & Character
Don’t know much about this subject - first visit.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Basque Countryside Foodie Day Trip
Private Basque Countryside Foodie Day Trip
San Sebastián
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Private Transfer with visits to Gaztelugatxe and Cantabrian Coast
Guided Private Transfer with visits to Gaztelugatxe and Cantabrian Coast
Spain

He took us to a special spot to see a terrific view that I don’t think everyone would know about unless you were very local.

Quality of Experience
Guides, Drivers and Staff
Transport
Private History, Legends & Monuments Walk
Private History, Legends & Monuments Walk
Girona
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Jun 04, 2025
Jeanette, thank you for your kind words and for trusting our team at kimkim to help you with the planning process. It was lovely meeting you and Betty and learning about your ideal vacation 😊 it made me so happy to read that the three of you enjoyed your time together!
I also appreciate you sharing your feedback about your activities and hotels, as it helps us improve our services for future travelers. Noted on the preference for restaurant recommendations, too! Your comments about the foodie...
Read more

Jeanette, thank you for your kind words and for trusting our team at kimkim to help you with the planning process. It was lovely meeting you and Betty and learning about your ideal vacation 😊 it made me so happy to read that the three of you enjoyed your time together!
I also appreciate you sharing your feedback about your activities and hotels, as it helps us improve our services for future travelers. Noted on the preference for restaurant recommendations, too! Your comments about the foodie day trip in the Basque Country put a smile on my face — it's such an incredible region that I love sharing with travelers, and I'm glad this activity is one that stood out. I hope you're already looking forward to visiting again in the future!

Coraima

We just returned from an amazing trip to Scot...
Scotland | May 13 - May 19, 2025

Jim
Jim G.
Ashburn, VA | Reviewed on May 21, 2025
We just returned from an amazing trip to Scotland. Pauline, from KimKim travel was very helpful, patient, flexible, and she listened to our wants. She helped us immensely to craft a plan that hit all the key spots we wanted, and also included open blocks of time on most days for us to just wander and explore. The hotels were all in perfect locations and were wonderful. We liked the suggestions for restaurants in each area and we enjoyed those a lot. Also helpful were suggestions on... Read more

We just returned from an amazing trip to Scotland. Pauline, from KimKim travel was very helpful, patient, flexible, and she listened to our wants. She helped us immensely to craft a plan that hit all the key spots we wanted, and also included open blocks of time on most days for us to just wander and explore. The hotels were all in perfect locations and were wonderful. We liked the suggestions for restaurants in each area and we enjoyed those a lot. Also helpful were suggestions on sites, hikes, and other places of interest to consider in each area… that turned out to be a nice pick list.
Of course we had a hitch in our trip, as our flight to Scotland arrived over 4 hours late. Not a problem to coordinate with Pauline for a revised airport pickup time, and she also was able to reschedule a time sensitive tour. Very much appreciated.
We gladly recommend KimKim, and of course Pauline or one of her colleagues.

Hotel Reviews
Hotel du Vin & Bistro Edinburgh
Edinburgh

Nicely appointed hotel in walking distance to most of Edinburgh’s main sites. The staff were all wonderfully helpful and very friendly. Our room was lovely, and quite comfortable. Breakfast offered excellent quality choices. Definitely recommend!

Authenticity & Character
Charming
Location
Easy to Walk to about everything
Staff
Friendly, happy, and helpful
Cleanliness & Comfort
Rusacks St Andrews
St Andrews

Perfect location. Charming and beautiful hotel. Awesome staff. Nice restaurant and breakfast service.

Authenticity & Character
Wry impressive and historic hotel, with all the modern conveniences you want.
Location
Perfect location for golf and anything else you want to do in St Andrew’s
Staff
Extremely helpful, courteous, friendly and fun.
Cleanliness & Comfort
Awesome room, overlook8 g the 18th hole
Mercure Inverness hotel
Inverness

Really great location to explore Inverness, great restaurants and pubs all steps away. Parking on site was good and easy to get out and about on day trips. Our room was very comfortable and clean. The staff was always available to help and helpful and friendly. They made us feel very welcome.

Authenticity & Character
Location
Perfect location for walking to many great pubs, restaurants, and shops in central Inverness. Yet easy to get out on the road for day trips.
Staff
To a person, all the staff were helpful and very nice.
Cleanliness & Comfort
Our room was very comfortable and clean. But some public areas in the hotel could be updated.
Oban Bay Hotel
Oban

Lovely hotel overlooking Oban bay and on the Main Street in town. Easy walk to get to everything. Room was comfortable and clean. Breakfast was excellent. Charming bar and front porch area to relax, have a drink and snack. Staff was simply lovely, we enjoyed our stay a lot.

Authenticity & Character
Has a feel of old world charm, and is quite comfortable.
Location
Beautiful views from the hotel, and easy walk to everything in town.
Staff
Very helpful, accommodating, and fun too.
Cleanliness & Comfort
Hotel Colessio
Stirling
Authenticity & Character
Our room was stunning, beautiful, and comfortable. Best one on our trip! We also liked the bar/restaurant.
Location
Close walk to the castle, distillery, restaurants and shopping just off the main area.
Staff
Very nice, friendly, and helpful.
Cleanliness & Comfort
The outside is not as impressive as the lobby and restaurant, and our room was THE Best!
Local specialist: Pauline Mathieu
Pauline
Pauline Mathieu
Local specialist in UK & France | Replied on May 21, 2025

Hey Jim,

Thank you so much for your feedback! It was such a pleasure planning this amazing trip to Scotland for you. I'm so glad you and Maggie had a great time!😍

We can’t wait to see what adventure you plan next! 😉

Highlights of Japan
Japan | May 11 - May 20, 2025

J
Janine L.
Australia | Reviewed on May 21, 2025
An amazing trip from Tokyo to Kyoto to Osaka. Our trip involved a number of private or small group tours and each guide gave us a different perspective of Japan. Loved Ghibli, tried calligraphy and were shown many historical places. Lots of walking and good food. Read more

An amazing trip from Tokyo to Kyoto to Osaka. Our trip involved a number of private or small group tours and each guide gave us a different perspective of Japan. Loved Ghibli, tried calligraphy and were shown many historical places. Lots of walking and good food.

Activity Review
Japanese Calligraphy Class (Nara)
Japanese Calligraphy Class (Nara)
Japan
Quality of Experience
Guides, Drivers and Staff
Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on May 21, 2025
Hi Janine, It was such a pleasure and a real joy putting together your itinerary. I honestly loved every moment of creating this trip for you. I’m so happy to hear it all worked out so well and that you had such a fun time exploring Japan. From Tokyo to Kyoto to Osaka, it sounds like your journey was filled with a perfect mix of culture, history, creativity, and of course, amazing food. I’m thrilled you got to enjoy Ghibli, try your hand at calligraphy, and dive into all those historical... Read more

Hi Janine,

It was such a pleasure and a real joy putting together your itinerary. I honestly loved every moment of creating this trip for you. I’m so happy to hear it all worked out so well and that you had such a fun time exploring Japan.

From Tokyo to Kyoto to Osaka, it sounds like your journey was filled with a perfect mix of culture, history, creativity, and of course, amazing food. I’m thrilled you got to enjoy Ghibli, try your hand at calligraphy, and dive into all those historical sites, and I can just imagine all the walking adventures in between each delicious meal.

Thank you so much for sharing how it all went. It truly means a lot, and I’m so glad Japan left you with such great memories.

Warm Regards,
Cory

Amsterdam was amazing . And the itinerary Kim...
The Netherlands | May 8 - May 12, 2025

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Jill T.
Manhattan, NY | Reviewed on May 20, 2025
Amsterdam was amazing . And the itinerary Kim Kim put together was perfect . Enables us to go and show up with minimal to no prior research . Hotel was prime location , central and close to all transport , walking distance to millions restaurants . The canal ride is a must , and we would not have known to do the evening sunset one , which was a real treat . The city food tour was a wonderful way to spend the day . We learned a lot , and saw the best of Amsterdam . Well laid out and paced .... Read more

Amsterdam was amazing . And the itinerary Kim Kim put together was perfect . Enables us to go and show up with minimal to no prior research . Hotel was prime location , central and close to all transport , walking distance to millions restaurants . The canal ride is a must , and we would not have known to do the evening sunset one , which was a real treat . The city food tour was a wonderful way to spend the day . We learned a lot , and saw the best of Amsterdam . Well laid out and paced . Just delightful . We had incredible weather , which made the days and flowers perfection . Ann Frank house is not to be missed . And very grateful Kim Kim facilitated as well as got us to get our act together , to be able to get the tickets . Museums , walking , shopping , markets . All great . The public transportation is amazing , and makes it so easy to get around ..

This was my third trip with Kim Kim , so I’m a big fan .
The only thing I would say , although the price of the trip seemed reasonable , as we were there and knew what things cost , it did seem like Kim Kim overcharged. All for them making money , but the distribution didn’t feel good . Which was a little disappointing .

Hotel Review
Die Port van Cleve Amsterdam
Amsterdam

Hotel is charming with great service and really great location .

Authenticity & Character
Location
Central
Staff
Friendly
Cleanliness & Comfort
Room and bathroom could have been cleaner
Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on May 21, 2025

Hi Jill,
Glad to hear you have enjoyed your trip so much. The weather has been amazing, indeed! Perfect circumstances for seeing the blooming flower fields and the Keukenhof park. Good to know you have managed the public transport system well - it is indeed a very practical way to get around.
Thank you for taking the time to share your feedback, and wishing you all the best,
Mieke

We really enjoyed our Norway in a Nutshell Tour
Norway | May 4 - May 13, 2025

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David B.
Chicago, IL | Reviewed on May 20, 2025
We really enjoyed our Norway in a Nutshell tour. Beautiful scenery and great planning. We were blessed by no rain and the warm sun made an early May trip perfect. The schedule was about right, just enough down time or time to explore ourselves. The local guides were personable and unique. Would recommend the tour to anyone.
Read more

We really enjoyed our Norway in a Nutshell tour. Beautiful scenery and great planning. We were blessed by no rain and the warm sun made an early May trip perfect. The schedule was about right, just enough down time or time to explore ourselves. The local guides were personable and unique.

Would recommend the tour to anyone.

Activity Review
Bergen Walking Tour With a Local Guide
Bergen Walking Tour With a Local Guide
Bergen

Very interesting and personable guide. Unique view on Bergen and surrounds.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on May 20, 2025

Hi David.

That is very nice you had an enjoyable and pleaseant trip here and that you could enjoy the sceneries in the nice May weather :)

All the best

Best regards,
Tom

Argentina was unexpectedly great.
Argentina | Apr 20 - May 5, 2025

Douglas
Douglas S.
Ashburn, VA | Reviewed on May 20, 2025

It was out first time in South America and we were not sure what to expect. It was great. Kimkim came up with a very good plan and the execution was flawless. Hotels were all excellent except one, guides were great, every pick up on time and communication through the Vamoos was good.
We thought Buenos Aires would be the high light, but Mendoza, Salta and Iguazu Falls were all better. Scenery was fantastic, wine was great and cheap, and the people were so friendly. Our one disappointment was the steak - sorry but Texas steak is better.

Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on May 21, 2025

Hi Douglas,

I loved your photos!! :) I am glad to see that you had a great time in Argentina!

Thanks for your feedback, this really helps us to improve ourselves.

I hope to see you soon on a future trip, maybe to Patagonia? or Chile? Brazil? Peru? Just let me know, and I will be glad to help you organize it.

Warm Regards,
Mery

Amazing trip! We'll be back!
Indonesia | May 8 - May 17, 2025

McKenna
McKenna B.
Denver, CO | Reviewed on May 20, 2025
What an amazing trip!! Thank you for all of your help crafting such a memorable experience. The Klotok boat in Borneo was really special. We had an amazing crew and cook, the food was so good! Our guide, Deka was so knowledgeable and fun 😊 In Bali, the canoe and trekking day was definitely a highlight! It was great to learn more about the organization and learn more about environmental efforts happening in Bali. Our guide, Ojan (I think that was his name?) was so good!! He packed an... Read more

What an amazing trip!! Thank you for all of your help crafting such a memorable experience.

The Klotok boat in Borneo was really special. We had an amazing crew and cook, the food was so good! Our guide, Deka was so knowledgeable and fun 😊

In Bali, the canoe and trekking day was definitely a highlight! It was great to learn more about the organization and learn more about environmental efforts happening in Bali. Our guide, Ojan (I think that was his name?) was so good!! He packed an incredible, sustainable lunch that his auntie made us 😍 It was so fun to have a day where we got off the beaten path, we didn't see any other tourists during our adventure! So special.

The biking excursion was also really fun. Our guides took great care of us and it was really special to get to go back their home and learn more about the Bali culture after the ride. Loved the waterfall and canyon after the ride! A note: this biking was not good for beginner riders!

Our driver Made was also great!! He was very friendly and knew of great spots to show us along the way 😊

Hotel Reviews
Jakarta Airport Hotel
Jakarta

A simple, convenient option! Nothing special, but made our early morning journey doable! Also, I got the in room massage after my flight and it was reasonably priced and a great quality!

Authenticity & Character
Location
Right above the domestic terminal
Staff
Cleanliness & Comfort
Klotok Boat - Standard
Central Kalimantan

We had a great experience on the Klotok boat! We loved our entire crew and our guide was amazing. The food was delicious, exceeded expectations. We saw so many animals because we stayed on the boat! Definitely hot and buggy, but worth it for our incredible experience!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adiwana Suweta
Bali

This hotel was the definition of luxury. I loved our balcony to read in the afternoons between activities, the bathroom was luxurious, and the staff were incredibly accommodating. The free breakfast every morning was a great way to start the day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kejora Suites Sanur
Sanur

This was a great hotel! We only stayed here one night, so a bit difficult to compare. But the restaurant attached was nice, it was a quick 5 minute walk to the beach, and our room was nice.

Authenticity & Character
Location
5 minute walk to the beach
Staff
Cleanliness & Comfort
Activity Reviews
Experience Borneo Cruise Day 1
Experience Borneo Cruise Day 1
Indonesia

So fun to go to the feeding stations! Deka, our guide, was amazing! He was so knowledgeable about the wildlife, the culture, and we really enjoyed getting to know him. Yuni was the best cook, every single meal was so delicious!! Our boat was clean and had everything we needed! It even had a flush toilet and a shower! The wildlife we got to see were truly amazing. 5 different kinds of primates and countless birds!! Deka was amazing in helping us identify the species for our species count 😊

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience Taman Beji Griya - Healing Experiences
Experience Taman Beji Griya - Healing Experiences
Indonesia

This was a really special cultural experience!! Our guide was great at the ceremony and the entire morning was amazing! I'm so grateful we got to experience this 💛

Quality of Experience
Guides, Drivers and Staff
Transport
Canoe & Trekking at Bratan Lake
Canoe & Trekking at Bratan Lake
Indonesia

Wow! This was a highlight for me. I loved the organization that we got to work with in this day. Our guide Ojan (I think?) was so sweet and knowledgeable about all of the plants. Loved that this truly felt off the beaten path, we hardly saw anyone else except for the people living in the village. Really great lunch we are in the forest, and a lovely canoe ride. The trek was really fun through the jungle.

Quality of Experience
Guides, Drivers and Staff
Transport
Cycling Tour through Tegallalang
Cycling Tour through Tegallalang
Ubud, Bali

This was another great experience for us. The guides were incredibly eager to help make our experience the best it could be. Note: the biking is not great for beginners, it helps to be comfortable on a bike! The lunch at the waterfall and canyon was beautiful! We loved getting to enjoy dessert in their home. That was really special to be able to learn about their culture and way of life. I also loved being able to make my own offering basket!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience Borneo Cruise Day 2
Experience Borneo Cruise Day 2
Indonesia

Same as first day

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience Borneo Cruise Day 3
Experience Borneo Cruise Day 3
Indonesia

See first day review

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Yuqqa Macdalena

Highlights, Hiccups, and Magic in Morocco
Morocco | Apr 21 - Apr 30, 2025

J
Justin C.
Harrison, NJ | Reviewed on May 20, 2025
We had an amazing time in Morocco. The trip was full of highlights, but a few moments really stood out—exploring the old city in Fez (which we *loved*), watching the sunset in the Sahara, and soaking up all the local stories and history our guide shared along the way. The local knowledge really made the trip. It helped us appreciate what we were seeing on a much deeper level, and we learned a lot without ever feeling like we were in a classroom. One of the things we really appreciated... Read more

We had an amazing time in Morocco. The trip was full of highlights, but a few moments really stood out—exploring the old city in Fez (which we *loved*), watching the sunset in the Sahara, and soaking up all the local stories and history our guide shared along the way.

The local knowledge really made the trip. It helped us appreciate what we were seeing on a much deeper level, and we learned a lot without ever feeling like we were in a classroom.

One of the things we really appreciated was how flexible our guide was. We had an unexpected travel issue, and they were able to shift things around quickly so we could still fit in most of what we had planned. That kind of responsiveness made a big difference.

If we could do it again, we’d spend more time in Merzouga—it was absolutely stunning, and we wished we had an extra night there.

Overall, just a fantastic trip. Morocco is an incredible place, and we feel lucky to have experienced it the way we did.

Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on May 20, 2025
Hello Justine,
Thank you so much for your 5 Stars review.I’m absolutely thrilled to hear that you had such a fantastic time in Morocco! It’s wonderful to know that the trip was filled with memorable moments, and I’m especially glad that Fez, the Sahara sunset, and your guide’s stories stood out as highlights.
It’s great to hear how the guide’s local knowledge and flexibility enhanced your experience. We always aim to provide more than just sightseeing;a deeper connection to the culture and...
Read more

Hello Justine,
Thank you so much for your 5 Stars review.I’m absolutely thrilled to hear that you had such a fantastic time in Morocco! It’s wonderful to know that the trip was filled with memorable moments, and I’m especially glad that Fez, the Sahara sunset, and your guide’s stories stood out as highlights.
It’s great to hear how the guide’s local knowledge and flexibility enhanced your experience. We always aim to provide more than just sightseeing;a deeper connection to the culture and history truly brings Morocco to life, and I’m so glad that came through for you.
Your note about Merzouga is well taken;it's an extraordinary place, and we’ll definitely keep your feedback in mind for future trip planning. An extra night there sounds like a great idea!
Thank you again for traveling with us. It was a pleasure to be part of your journey, and we’d love to help you explore more of Morocco (or beyond!) whenever you're ready for your next adventure.
Warmest regards,
Majid

Excellent trip to Crete and Athens
Greece | May 11 - May 17, 2025

L
Laura C.
Denver, CO | Reviewed on May 20, 2025
We had an excellent trip to Crete and Athens. Working with KimKim was very easy, and everything went smoothly with transfers, tours, etc. Read more

We had an excellent trip to Crete and Athens. Working with KimKim was very easy, and everything went smoothly with transfers, tours, etc.

Hotel Reviews
Samaria Hotel
Chania Town

In general a nice hotel with excellent service. There was a mistake with our reservation (said one person instead of two) but they worked with us to sort it out. The rooms are small by US standards, normal by European standards. Breakfast was excellent. They also helped us arrange a rental car for a day -- super easy and convenient.

Authenticity & Character
Location
short walk to the main tourist part of Chania
Staff
super helpful and kind
Cleanliness & Comfort
Arcade Hotel Athens
Athens

This hotel is on a side street/alley, so feels quiet and secluded. One downside is that taxis cannot drive to the hotel entrance, so you will need to walk a short distance from the taxi to the hotel. The rooms are clean and comfortable. The decoration is a little spartan, so mine felt a bit like a dorm room, but it was cool, quiet, and dark (once I figured out how to turn off the display on the air conditioner). Breakfast was not as extensive as other hotels on this trip but was fine.

Location
short walk to the main sights of Athens. I liked that it was away from a busy street but others may not.
Staff
Cleanliness & Comfort
Room was immaculate, beds were comfortable, and the shower had good water pressure.
Activity Reviews
Day Trip to Apokoronas Villages
Day Trip to Apokoronas Villages
Chania

Enjoyable day, learned a lot about Cretan history.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Akrotiri Peninsula Visit & Boat Trip
Private Akrotiri Peninsula Visit & Boat Trip
Chania

This was an amazing day. Highly recommend. The boat ride (with snorkeling) and the trip to the monastery for wine and olive oil tastings were highlights.

Quality of Experience
Food
The wine and olive oil tasting at the monastery was fun. The dinner at the end of the day was ok, but the restaurant did not have great service (which our guide noticed, so I don't think he will take people there in the future). It did have a great view of Chania though.
Guides, Drivers and Staff
Roussos was a great guide
Transport
Ancient Athens Acropolis and Mythology Walk
Ancient Athens Acropolis and Mythology Walk
Athens

This was our least favorite of the tours we did. Our guide, Sophia, talked and moved VERY slowly, and so it felt like we spent most of the time sitting and listening to her, not seeing the sites. And I don't feel like I learned that much Athenian history from her.

Quality of Experience
Not sure if it was our guide or this tour in general, but I didn't learn or see as much as I had hoped.
Guides, Drivers and Staff
Local specialist: Gustavo Camperos

Amazing trip ! So my friend who was on the same trip - Steph...
Cambodia | May 4 - May 11, 2025

B
Beat M.
Switzerland | Reviewed on May 20, 2025

So my friend who was on the same trip - Stephen Woodward did an extensive review and we set the ratings up together. Basically it was a fantastic trip and i can only recommend it. If you want more details please look for his review

Local specialist: Steve Lidgey
Steve
Steve Lidgey
Local specialist in Cambodia | Replied on May 20, 2025

Thank you, Beat.
Very happy to hear it was fantastic and it was a pleasure to meet you during the Siem Reap stay.

Overall a great experience once we got there....
Japan | Apr 4 - Apr 13, 2025

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Joe R.
Seattle, WA | Reviewed on May 20, 2025
Overall a great experience once we got there. Some of it seemed too rushed. We should have selected a higher tier accommodation as the Tokyo and Osaka hotels were in less desirable areas, especially the Osaka Candeo Hotel, which was on a street strewn with garbage everywhere. The Tokyo hotel in Shinjuku was almost as bad. These were the only two areas in all of Japan that we visited where there was litter and garbage on the streets, but the Osaka one was by far the worst. It was disgusting. Read more

Overall a great experience once we got there. Some of it seemed too rushed. We should have selected a higher tier accommodation as the Tokyo and Osaka hotels were in less desirable areas, especially the Osaka Candeo Hotel, which was on a street strewn with garbage everywhere. The Tokyo hotel in Shinjuku was almost as bad. These were the only two areas in all of Japan that we visited where there was litter and garbage on the streets, but the Osaka one was by far the worst. It was disgusting.

Hotel Reviews
Cross Hotel Kyoto
Kyoto

The nicest hotel we stayed in in Japan. Very pleasant, but shocked to find there is no restaurant available after breakfast, not even a coffee shop, and no bar in the hotel. Its not a big deal as there are numerous restaurants and bars in the area, its just a little inconvenience when you're tired and want to just hang out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Very small room, but super clean. The area was a mistake to choose as its somewhat sketchy.

Authenticity & Character
hard to get into the restaurant without a significant wait.
Location
its in a sketchy area with a lot of litter and dirty streets
Staff
We had the hotel forward our bags to a Yamato depot that the hotel staff assured us would be open on the Sunday we needed to pick them up It was closed and we had to leave on a cruise without our luggage. It cost $250 to have it forwarded to meet the ship almost a week later.
Cleanliness & Comfort
clean.
Candeo Hotels Osaka Namba
Osaka

dirty hotel, poor location

Authenticity & Character
seems like a fancy lobby but the hotel is dirty and unkempt. The "restaurant is actually a poorly run buffet cafeteria with terrible food and unhelpful staff. Our worst hotel experience in Japan.
Location
filthy streets and poor location.
Staff
Front desk staff OK, but severely overworked. This is a low end tourist hotel catering to the motorbus tour crowd.
Cleanliness & Comfort
filthy and uncomfortable. Tiny room with bed jammed against the wall. Tiny bathroom with the sink hanging over the toilet on one side and the small tub on the other. Barely room to sit down. Heat and A/C didnt work. Bathroom exhaust didnt work. The view out the window was of a concrete wall 1 meter away and exhaust stacks from the building next door. It was awful.
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on May 20, 2025
Hi Joe, Thank you so much for taking the time to share your feedback — I truly appreciate your honesty. 🙏 I’m really glad to hear that overall, you had a great experience once everything was underway. That means a lot to us! I’m sorry to hear that the pace felt rushed at times and that the locations of the hotels in Tokyo and Osaka didn’t meet your expectations. Your comments about the surrounding environment, especially near the Osaka Candeo Hotel, are very helpful — we take that... Read more

Hi Joe,

Thank you so much for taking the time to share your feedback — I truly appreciate your honesty. 🙏

I’m really glad to hear that overall, you had a great experience once everything was underway. That means a lot to us!

I’m sorry to hear that the pace felt rushed at times and that the locations of the hotels in Tokyo and Osaka didn’t meet your expectations. Your comments about the surrounding environment, especially near the Osaka Candeo Hotel, are very helpful — we take that seriously, and I’ll look into alternative options in better neighborhoods for future guests, or your next visit if you'd consider coming again.😊

Warm regards,
Shona

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