Kimkim Trip Reviews

I really liked the food tour in Bologna but I did not like the tour in Milan.

Kim Kim and its local partner Authentic Ecuador planned and implemented a seamless extremely well run 17- day mostly private tour of Quito, the Galapagos, Lima and Machu Picchu. The hotels they selected were top of the line and first-rate with excellent rooms and wonderful breakfasts. Most importantly, all of the guides ( and support personnel, such as drivers) were wonderful. The trip organiser Paul did an exceptional job keeping abreast of every detail. He made a special visit to our hotel in Quito to personally meet and greet us. Special mention should also go to our guide in Quito (Jose)m Jacome who was very helpful in showing us this beautiful City, to Julio Quispe in Cusco (and Machu Picchu) who was an exceptional guide in every respect and went way beyond the call of duty in assisting us with a health issue, to Bosco Villene who made sure our time in Lima and our flight to Cusco went very well, and to all of the guides and local contacts in the Falapsgos including but not limited to Astrid Freire who were both extremely knowledgeable and competent at their jobs and dedicated to their beautiful well-preserved islands.

With the help of Serendipity Adventures, we had an unforgettable vacation to Costa Rica. I have never planned a trip out of the United States, and had never been to Costa Rica, so I was intimidated. The team at Serendipity Adventures made planning the trip so easy! All of the excursion companies the used were top notch. They also gave us great recommendations for restaurants, communicated promptly throughout the trip with further recommendations and travel tips. They sent links to google maps when we travelled throughout the country and even helped us with picking up our rental car on the last day. Every recommendations they gave us was spot on. Highly recommend Serendipity Adventures and would use them for trips to Costa Rica in the future.

Sienna was amazing in helping us plan and then implement our whole trip to Greece. Each activity we did during the trip was engaging and fun. There isn’t it much I would change.

Where to even begin? This was possibly the BEST vacation my daughter and I have ever been on. From being met at the airport when we landed, to being dropped off again at the airport for our flight back home, we were cared for the entire time. Ioannis and Lea crafted a fantastic itinerary and the local guides (shout outs to Micheal, Iliana, and Anastasia) could not have been kinder or more knowledgeable. It felt like everyone gave 110% naturally. When I had a question mid-trip, Lea responded within minutes with all the additional information I needed.

Hotel Reviews

Melidron Hotel & Suites

Naxos

Great location. Minutes from shops and the beach. Bus stop super close that you can take into Choros, though the hotel does also offer shuttle service. Breakfast every morning was varied and delicious. Staff was incredibly helpful. The pool is a little small but lovely. Our room was perfect, with a balconey that provided views of the ocean. I would happily stay here again.

Authenticity & Character

lovely

Location

Great location. Minutes from shops and the beach. Bus stop super close that you can take into Choros

Staff

kind and helpful

Cleanliness & Comfort

Be My Guest Hotel Athens

Athens

Great location, just a few blocks away from the Acropolis and Agora. Roof top area is lovely and the breakfast was delicious. Our rooms were nice. Probably would make more sense for people looking to stay lonegr than we did (2 nights) as our rooms had a kitchenette that we did not need.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Ancient Athens Acropolis & Mythology Walk

Athens

Our tour guide Michael was fantastic! Make sure you bring water and comfortable shoes for walking. We didn't spend much time in the Agora but the tour of the Acropolis was excellent.

Quality of Experience

Guides, Drivers and Staff

Shout out to Michael!

Private Culture Walk with Food Tastings & Tavern Meal

Naxos

100% must do if you are in Naxos. The tour, the food, our guide (Iliana!!!) was perfect.

Quality of Experience

Food

Guides, Drivers and Staff

Delos & Mykonos Day Trip by Ferry

Greece

It was nice to travel to other islands and we learned a lot while in Delos but there is (as we were told) no shade at all and during the summer, it is sunny and hot. The tour of Mykonos itself was very short, though we did spend about 2.5 hours there in total. VERY touristy.

Quality of Experience

Guides, Drivers and Staff

Transport

Mathia was such a great partner in planning this trip! He picked hotels that were centrally located and upscale, he planned activities that were a unique way to see the country like our ferry to Rosendal. We loved our local tour guide John in Bergen, he shared so much history and knowledge about the city and was engaging throughout. I loved how he had pictures of areas from the past that we were looking at today to see how things have evolved. Mathia was communicative throughout the whole process and helped us figure out what would be worth our short time in the country. Would absolutely recommend kimkim and Mathia!

Hotel Review

Amerikalinjen

Oslo

My favorite hotel of our trip! The building has such a history to it that is highlighted and celebrated throughout your experience. The rooms were so nice and thoughtfully decorated. I loved that they had a guidebook with recommendations from the staff throughout the hotel. The bathrooms were large with nice showers. The restaurant downstairs Atlas was so good for breakfast and has an amazing Caesar salad. Nice gym, the sauna was down for maintenance, but we were able to use the one at the Clarion during that time

Authenticity & Character

Location

Right across from the train and bus station, and walkable to Karl Johan Gate

Staff

Cleanliness & Comfort

Activity Review

Bergen Walking Tour With a Local Guide

Bergen

John was amazing!! He shared so much history and had such a love for the city that made us all excited to share in it!

Quality of Experience

Guides, Drivers and Staff

Transport

Absolutely seamless experience! All our drivers were where they said they would be, when they said they would be, and were friendly and attentive. All of the guides for the many tours we took were so incredibly knowledgeable and friendly, we never felt rushed to hurry through any of our planned activities. It was an amazing and memorable trip, made possible with the meticulous planning of Rita and her colleagues at kimkim.

A very well planned out trip. I appreciated the detail in the itinerary and the restaurant suggestions were delicious. If ever we had a question or concern, Mathilde was very attentive and answered immediately. So was the team when we had to dial the number.
Most memorable experiences involved our excursions: cycling and kayaking in Grindelwald and jumping into the lake during our kayaking trip with our guide. All the excursions were so much fun, beautiful, with awesome guides. I really enjoyed hiking and taking in the scenery. All hotels were great, except I do recommend offering rooms with air conditioning, especially for Americans. The fluers hotel in zermatt did not have this. Also, we had the issue with the wellenberg hotel in Zurich regarding the shower and no one being able to help us. the train experience was particularly easy and very convenient. We were able to venture off without the itinerary due to the ease of the transportation system. Everything was wonderful and we appreciate the effort that was put into our trip. Thank you

Hotel Review

Belvedere Swiss Quality Hotel Grindelwald

Grindelwald

Staff was soooooo friendly and helpful. They had the best food and chocolate..

Authenticity & Character

Small and cozy. Staff was kind

Location

Close to train

Staff

Cleanliness & Comfort

Activity Review

Summer Kayak Tour Lake Brienz

Switzerland

Staff was great and so easy going. Had fun jumping into the lake

Quality of Experience

Guides, Drivers and Staff

Transport

We took the walking trail from the train and it was Amazing. So easy to follow and beautiful scenery

All of our guides did an excellent job. They were able to answer all the questions we had, were flexible when any changes were needed and extremely helpful when there was a medical emergency. Personally, I would have preferred staying a little longer at each place rather then moving every day or every two days from one place to another.

Amazing Family Trip to Scotland! This is my second trip that was planned by the Kim Kim team and I was very happy with the itinerary and accommodations. The hotels were all centrally located and met our budget. The Three Mile Island tour was fantastic and we also loved the Isle of Skye tour.

Hotel Reviews

Rusacks St Andrews

Amazing hotel! Beautiful rooms and perfect location. The breakfast was fantastic.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Great Western Hotel

Oban

The location was amazing. The hotel was old and in need of some updates, but it was clean and worked out well for us. The breakfast was mediocre, but we loved the sitting room in the front of the hotel which overlooked the water.

Authenticity & Character

hotel dated and needs an update

Location

Staff

Cleanliness & Comfort

Glen Mhor Hotel

Inverness

Loved this hotel, but had to walk up several flights of stairs, which was a bit difficult for my Mom, who is 88. Otherwise, beautiful location, clean, updated, great breakfast.

Authenticity & Character

Location

Perfect location

Staff

Cleanliness & Comfort

beautiful rooms, updated bathrooms

Activity Reviews

Canal and Loch - Loch Ness Tour with Urquhart Castle included & Bus from Inverness

Inverness

This was a bit commercial. The castle was very nice.

Quality of Experience

Guides, Drivers and Staff

Transport

Three Isles Tour – Mull, Iona & Staffa

Oban

Wonderful tour! The highlight of our trip. Well organized, beautiful views.

Quality of Experience

Guides, Drivers and Staff

Transport

The Isle of Skye & Eilean Donan Castle

Inverness

Amazing tour. Beautiful scenery.

Quality of Experience

Guides, Drivers and Staff

Transport

Uilebheist Distillery Discovery Tour

Inverness

Nice tour...a little too long and the Scotch as not as good as others we tried.

Quality of Experience

Guides, Drivers and Staff

Transport

Mark did a wonderful job showing us around the Cape Town area. He was extremely knowledgeable of the area. Every place he recommended to eat was great food and reasonably priced.
Eddie was our guide at DeHoop Nature Preserve. We had a great time seeing all of the animals in the area. We had never seen so many zebras before. The chef made some amazing meals. Everythi ng tasted great.

Doris was excellent. Very receptive to suggestions and edits. On top of all details.

Hotel Reviews

Hanoi Pearl Hotel

Hanoi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Peony Cruise

Authenticity & Character

Location

Staff

Cleanliness & Comfort

New Livitrans Train

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eldora Hue

Hue

Pool was closed for maintenance without any heads up. Kids were disappointed. Locks on doors were not great as they had issues.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hoi An Delicacy Hotel & Spa

Hoi An

Best hotel on our whole trip

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eden Star Hotel & Spa

Ho Chi Minh City

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Baitong Hotel & Resort

Phnom Penh

Authenticity & Character

Location

A bit out of the way from city centre

Staff

Cleanliness & Comfort

The Secret Garden Koh Rong

Amazing views.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Metta Residence & Spa

Krung Siem Reap Siem Reap

Great hotel but location not great.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Half-day Hanoi Sightseeing by Vintage Motorcycle and Half-day Countryside by GAZ69/USA Jeep (VBTFD)

Hanoi

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Lan Ha Bay - Overnight on Peony Cruise

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Lan Ha Bay - Hanoi - Night train to Hue

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hue - Thuy Bieu Eco-village, Cooking Class & Imperial Citadel

Hue

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hue, Visit Tomb of Emperor Tu Duc - Hoi An

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoi An: Cam Thanh Fishing Village & Hoi An Ancient Town

Hoi An

Quality of Experience

No

Food

Guides, Drivers and Staff

Transport

Siem Reap - Angkor Thom - Ta Prohm - Angkor Wat - Departure

Siem Reap

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoi An - Da Nang - Flight to Ho Chi Minh - Visit Cu Chi Tunnels

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sai Gon Sightseeing - XO Saigon by Night - Experience Vietnam on Two Wheels (Group tour)

Ho Chi Minh City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Siem Reap: Banteay Srei - Pre Rup - Tonle Sap Lake

Siem Reap

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Phnom Penh sightseeing

Phnom Penh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We have worked with Kim Kimfor multiple trips and Moonika has planned the last several for us. She has come to understand our requirements and expectations as travellers (as a couple and a family with grown children) and we count on her to find unexpected and different itineraries that allow us to really experience new countries. This trip was no exception. Yes, we visit the capital cities - but Moonika ensures we explore the hidden gems and little towns with guides who (for the most part) fit our style of learning and interacting. Even the drivers she finds are pretty great. Moonika was available when we needed her and stayed in touch with us to be sure all was okay. She is truly a professional.

Activity Reviews

Hot Air Balloon Flight Over Trakai

Vilnius

What a great way to see a countryside. The ride itself was perfect. Great, professional captain who made everyone feel safe and comfortable. The drivers to and from the take off site were not super friendly and didn't speak with any of us which was too bad.

Quality of Experience

Guides, Drivers and Staff

Especially the captain. The crew worked hard.

Transport

Vilnius Walking Tour

Vilnius

Due to flight complications and arriving later than expected, our walking and food tour were combined. It all worked out great though. Our guide (Dov) was very informative, friendly and full of energy. She took the time to explain many cultural aspects related to food, people, art and history. Her communication style was friendly and warm.

Quality of Experience

Dov was a very flexible person. Took us to the art section and it was fascinating.

Guides, Drivers and Staff

Transport

Flavors of Vilnius

Vilnius

This was combined with our walking tour. See previous notes.

As a single parent, it was tough for me to design a trip while working and doing housework. My girls were excited about visiting Iceland, but I was overwhelmed with options/decisions to be made. That's where Emanuela came to our rescue! She responded quickly with a great plan that the kids loved. Once we arrived in Iceland, she was communicative and responded quickly if I had questions or concerns.

We left feeling that we got a good first taste of Iceland -- now we want to go back!

Activity Reviews

Reykjavík Puffin Watching

Reykjavík

This activity was really cute. My kids loved the binoculars onboard and the very informative Puffin expert.

Quality of Experience

Guides, Drivers and Staff

Transport

Icelandic Lava Show

Iceland

One of the highlights of our trip. The host of this show was very informative, and it was amazing to see real lava in person after watching so many hours of Floor is Lava at home!

Quality of Experience

Guides, Drivers and Staff

Transport

Golden Circle and Secret Lagoon on small groups

Reykjavík

Clean, well-organized, and tons of fun. Our driver was very informative and helpful, and he was prompt.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

South Coast Day Trip

Reykjavík

Our driver was a local, super informative -- and funny! Enjoyed learning a little more about this fascinating place from a local,

Quality of Experience

Guides, Drivers and Staff

Transport

This group accomplished the absolute impossible. I signed up for a marathon - unwisely - that was 4 hours - 4 hours! - outside of Ho Chi Minh, along the Mekond Delta.

I spoke with Hien and she was able to find a driver from the airport to the hotel as well as a great hotel. The next day I drove with a driver - Phouk (sp?) and a guide (Phi) out to the Mekong Delta (Hau Gyang district) and they helped me get registered and pick up my race packet for the race. I would have been helpless without them.

The race itself, however, furthermore was at 3 AM the next day! 3 AM! Not to worry, the guide and the driver insisted on getting up with me that morning and driving me to the race. Extraordinary. And I was able to run and finish the race!

That afternoon, we went back to Ho Chi Minh and Phi generously put me on his motorbike and showed me the nightlife the next day - and treated me to some fabulous street food. Phi's English by the way was excellent, large vocabulary and great local knowledge. Hien's English was also very good, enabling seamless communication.

I cannot say enough good things about how well it all went and how bad it would have gone without them - - how well Hien planned the whole trip based on my specific needs, how actively she stayed in touch during the trip, and how quickly she was able to adjust if we decided to do something different. You cannot dream of better.

My heartfelt praise and gratitude to all three of them!

Just returned from an unforgettable 8-day family adventure through Barcelona and Madrid, curated and flawlessly executed by Kimkim — and we’re still glowing from the experience!

From the moment we arrived, everything was seamless: private transfers, luxury accommodations, expertly guided tours, and personalized touches that made this trip exceed all expectations.

Top Highlights:
• Tapas & Flamenco in El Born – food, music, and culture in one vibrant evening, guided by Katya
• La Sagrada Família – a jaw-dropping masterpiece by Antoni Gaudi brought to life by our guide Jordi. Serene, spiritual, and spectacular, with stunning mountain views
• A visit to a vineyard with our guide Pol in the Penedès Wine Region where we were warmly welcomed by Ana, a third-generation member of the founding family. We tasted award-winning cava and tapas served in the family's private dining room.
• Family-friendly walk in Madrid – Our guide Majo made history fun with fascinating stories.
• Art immersion in Madrid – audio-assisted tour of the Prado & Reina Sofía museums
• Toledo Sword-Making – a hands-on history lesson with fifth-generation master swordsmith Antonio Arellano guided by Natalya
• Toledo Historic Walk with our engaging guide Carlos

Our stays at H10 Madison (Barcelona) and Radisson RED (Madrid) were top-notch —central, stylish, and perfect for families.

And shoutout to Kimkim’s live support team, who were always just a message away and made everything effortless. From itinerary planning to real-time support, the service was exceptional.

We left with full hearts, incredible memories, and a new appreciation for Spain’s culture, history, and cuisine.
We returned home full of gratitude and inspired by Spain’s rich history, beauty, and spirit. This was more than a vacation— it was a deeply meaningful family experience we’ll never forget.

With heartfelt thanks to Coraima, Summer, Alejandra and Diliana at Kimkim and all our incredible guides— Katya, Jordi, Pol, Majo, Natalya, and Carlos—gràcies y gracias!

Hotel Reviews

H10 Madison Hotel

Barcelona

Outstanding service!

Authenticity & Character

Location

Staff

Eager to help with restaurant reservations and arranging taxi service.

Cleanliness & Comfort

Radisson RED Madrid

Madrid

The staff is not very friendly nor eager to help.

Authenticity & Character

Location

Staff

Better interpersonal skills.

Cleanliness & Comfort

Activity Reviews

Skip-the-Line La Sagrada Família & Park Güell Visit

Barcelona

The La Sagrada Família & Park Güell Visit was breathtaking. The architecture and design of La Sagrada Família are awe-inspiring, and Park Güell was equally impressive.

Toledo Family Experience & Sword-Making with Private Transfer

Madrid

The Toledo Family Experience & Sword-Making was a unique experience. Although we didn't make swords, participating in the early stages of the process was interesting. It was a fun and educational activity for the family.

Private Montserrat & Penedès Wine Region Day Trip

Barcelona

The Private Montserrat & Penedès Wine Region Day Trip was wonderful. We visited a family vineyard, where Ana, the guide, treated us warmly. We enjoyed a meal in their private dining room and tasted their award-winning Cava. It felt special and personal.

Manuela and her team made everything so simple. And they were quick with help when we needed it. They took the stress out of planning to visit a place we hadn’t been before. Xavier, our guide in Barcelona, was amazing - I highly recommend his tour of the city and Família Sagrada. So happy we found Kimkim!

Hotel Reviews

Hotel Cala Fornells

Peguera

Beautiful location, friendly staff, delicious breakfast. Watch the sunset from the patio. Swim on a lovely beach. Easy access to town with the shuttle bus. The rooftop pool was a delight. I would come back again!

Authenticity & Character

Historic feel with modern conveniences

Location

The beach out front and the views!

Staff

Friendly and helpful

Cleanliness & Comfort

Alta House Begur

Begur, Girona

Great location in the historic town. Easy walkable access to shopping, restaurants and the beach shuttles. Such friendly and helpful staff. Lovely breakfast. Be aware you have to park outside of city center.

Authenticity & Character

Location

Staff

Honestly the best part of our stay

Cleanliness & Comfort

Andante Hotel

Barcelona

Good location with access to everything we wanted to see. Helpful team. Comfortable rooms.

Location

Staff

Since we would miss included breakfast they made us a picnic breakfast to take. So kind and delicious!

Cleanliness & Comfort

Activity Review

Private Visit of Barcelona & La Sagrada Familia

Barcelona

Xavier our guide was amazing. Such knowledge and so many stories. We got a great hint of life and history of Barcelona. And his tour of Família Sagrada was the best part of the tour.

Quality of Experience

Quality of Experience

Guides, Drivers and Staff

Guides, Drivers and Staff

Transport

Transport

Our driver Peter did an outstanding job in ferrying the group around!!!

Our best to Bas and Peter for arranging and facilitating our trip!!!

Hotel Reviews

Marriott Grand Place

Brussels

Great service and superb people with wonderful personalities!!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ibis Antwerpen Centrum

Antwerp

Authenticity & Character

0p

Location

Staff

Cleanliness & Comfort

Golden Lakes Hotel

Froidchapelle

Wonderful place to bring the entire family for a weekend or for a full week!!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

ibis Dinant Centre

Dinant

Authenticity & Character

Location

Excellent location near the river and walking distance to nearby restaurants and clubs!!!

Staff

Cleanliness & Comfort

Activity Reviews

Brussels to Antwerp - Visit the Trappist breweries of Westmalle and Achel

Belgium

Quality of Experience

Guides, Drivers and Staff

Transport

Chimay - Visit the Scourmont Trappist Abbey (Chimay Brewery)

Belgium

Quality of Experience

Guides, Drivers and Staff

Transport

Antwerp - Day trip to Westvleteren: Trappist Brewery of the Sint-Sixtus Abbey - Chimay

Belgium

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the Trappist breweries of Orval and Rochefort

Dinant

Quality of Experience

Guides, Drivers and Staff

Transport

Brussels - Gueuze Museum

Brussels

Quality of Experience

Guides, Drivers and Staff

The staff did a great job!!!

Transport

We planned a multiWe had an incredible family trip to Australia, and we would work with Vicky again in a heartbeat! From the start, Vicky was helpful in outlining an initial itinerary and activity suggestions, always listening closely to our preferences and weaving in thoughtful recommendations she knew we’d enjoy.

We traveled as a family of four, along with my mom, sister, and partner, so it was important to find experiences that appealed to a range of interests and energy levels. Vicky did a fantastic job curating activities that were flexible, fun, and inclusive. If anyone wanted to take it easy or do something different, it was always easy to manage.

Our journey took us from Sydney to Uluru, then up to Port Douglas, and finally to Melbourne. All of our tours and experiences went smoothly. A special shoutout to our outstanding guides: Nigel (Blue Mountains), Kem (Daintree Rainforest), and Rob (Phillip Island), each brought their destinations to life with knowledge and personality.

Vicky also handled all of our flight bookings and accommodation arrangements, and everything worked out beautifully. The hotels were in great locations, and her suggestions were spot on.

We made amazing memories together and are so grateful for the care and detail Vicky put into making our trip so special. Thank you, Vicky!

Hotel Reviews

The Sebel Quay West Suites

The Rocks

Wonderful location and great staff. My only small issue was our dryer in our suite didn't work well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Desert Gardens Hotel

Yulara

Amazing location - large rooms. Wish we had more time there, but it was quite brief.

Peppers Beach Club

Port Douglas

Loved the hotel and location. Very relaxing atmosphere. Staff was helpful. Very walkable to beach and town. The only minor issue was in our room, the air conditioning unit blew the cold air right onto the bed. And it was kind of hard to figure out how to adjust to keep the room cool, but not feel like you're being frozen in bed. Minor problem. We enjoyed everything else.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mantra on Russell Melbourne

Melbourne

The staff was great and location excellent. Can do with some updating in rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Carpets in the room were dirty. They were vacuumed, but it's dark carpet so it doesn't show dirt. If you walk around with socks you will see it. Room decor was dark so didn't help.

Activity Reviews

Ayers Rock Uluru Private Tour

Uluru

Beautiful and magical experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Blue Mountains Full Day - Private Tour

Sydney

Nigel was the best! Second full day of our trip, but Nigel kept jet lag at bay. We really loved the stop to Featherdale and then the Blue Mountain stops. He tailored to our multi-generational family. Went out of his way to make sure my mom had a nice cozy spot to sit while a few others did a serious rainforest/waterfall hike. Would definitely recommend!

Quality of Experience

Guides, Drivers and Staff

Transport

Outer Barrier Reef from Reef Marina - Port Douglas

Port Douglas

The operator and staff were 5 stars, they made everyone feel welcome and comfortable. The journey to the reef is 90 minutes and then 90 minutes back. Not the operators fault, but it was just a bit of a windier day and choppier water so even with Dramamine my kids weren't feeling the best. But were better once we got to the pontoon area. Snorkeling gear and equipment they provided was fine. The snorkeling area was a bit more limited. I can understand as we're in the middle of no where and life guards are all around to ensure everyone is safe and accounted for. But it did feel a bit crowded by the launch area and marked triangular area. It was nice to have activities for non-snorkelers but didn't see as many fish as we were hoping for. Perhaps we set our expectations too high. Again overall, great experience with the crew, equipment etc.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Daintree Rainforest,Cape Tribulation,Mossman Gorge Small-Group from Port Douglas

Port Douglas

We loved Kem, our guide. He was knowledgeable, interesting and very relaxed, but kept us on time. Beautiful walks and scenic viewpoints.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private and Customised Great Ocean Road and 12 Apostles Tour

Melbourne

Our guide was nice and knowledgeable. Just be prepared for windy roads. The scenic views are gorgeous. Our only feedback was there was 8 including our guide. We were spoiled on prior tours on our trip with a full sized van to comfortable seat everyone. This trip, we were in a mini-van which is a bit of a squeeze for a 12 hour day.

Quality of Experience

Guides, Drivers and Staff

Transport

More comfortable transportation for the size of the group.

Phillip Island Private Experience

Melbourne

This was a wonderful excursion. We loved our lunch stop for some of the best fish and chips. Then onto see the Koalas, beaches and finally the penguins. Rob, our guide was very engaged and gave us an experience to remember.

Quality of Experience

Guides, Drivers and Staff

Transport

A well organized and maintained van. Probably the best of the whole trip!

This is at least our third trip that Moonika has organized. She is amazing. Each trip keeps getting better and better. We visited Lithuania and Latvia and loved it. Moonika arranged for us to stay in and experience a list of cities that otherwise we woud never have known about. Kuldiga is a great example. I love this place so much that I am thinking seriously about buying a place there. The balloon ride was to die for. Moonika is the best. She follows up on details. She stays in touch during the trip making sure everything is top notch. We travel far more than most and so we appreciate good agency and Moonika is the best.

Stu Nichols

Hotel Reviews

Hotel PACAI

Vilnius

Amazing hotel. Very good staff.

Authenticity & Character

I don't know how they did what they did.

Location

Right next to city hall

Staff

Cleanliness & Comfort

Hotel Kaunas

Kaunas

perfectly fine hotel, but not amazing. had motel vibes. Great gym though. probably the most amazing gym ever.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

MICHAELSON boutique HOTEL

Klaipeda

Great renovation but the staff disappointed us.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Promenade Hotel

Liepaja

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dome Hotel

Riga

I love this hotel. Very near the central square. Unique design. Great restaurant.

Authenticity & Character

Unique design

Location

Right in the middle of things

Staff

The breakfast is amazing. The staff is the dream team. Friendly and attentive. I literally looked forward to breakfast daily. Elizabete is top tier. Her colleagues didn't wear name badges but they are amazing.

Cleanliness & Comfort

Noliktava No 5

Kuldīga

The design was amazing, but there was ZERO interaction with the hotel staff. My wife and I are very self-sufficient travelers so we don't need interaction, but this was sort of ridiculous. Btw, we LOVED Kulidiga. The stay was just good. Not amazing.

Authenticity & Character

Location

Staff

if you want to get a decent rating on this, you need to have staff present. Not the case here.

Cleanliness & Comfort

Activity Review

Hot Air Balloon Flight Over Trakai

Vilnius

Un-effing believable. do this! fly to the baltics just for this. Trust me.

Quality of Experience

Guides, Drivers and Staff

Transport