Kimkim Trip Reviews

4.8
Based on 19,459 ratings
Read 19,459 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

First time in Ecuador
Ecuador | May 1 - May 10, 2024

Cooky
Cooky G.
Kearny, NJ | Reviewed on Jun 09, 2024
Alvaro put together a comprehensive itinerary for my first trip not only Ecuador but to the continent of South America. I normally do my own research and planning but figured I would give this a try this time. Alvaro had very good suggestions on what I was looking for and after numerous discussions - he was able to adjust and modify the itinerary that suited my wants/needs. Alvaro was very responsive to my messages and did his best to accommodate my requests for additional services. ... Read more

Alvaro put together a comprehensive itinerary for my first trip not only Ecuador but to the continent of South America. I normally do my own research and planning but figured I would give this a try this time. Alvaro had very good suggestions on what I was looking for and after numerous discussions - he was able to adjust and modify the itinerary that suited my wants/needs. Alvaro was very responsive to my messages and did his best to accommodate my requests for additional services. Belen, my local contact in Ecuador, was also great to work with. Even with the initial problem upon my arrival that was stressful at the time - Alvaro and Belen worked promptly to resolve the issue of my airport to hotel transfer. I really enjoyed my time in Ecuador and would recommend using Kimkim to anyone.

Hotel Reviews
Suchipakari Jungle Lodge
Puerto Misahuallí, Tena Napo

Rustic experience in the jungle. I think one has to manage their expectations when staying here. The rooms are nice and comfortable - no air conditioning but a fan is available. Even with screened windows, it's still not unexpected to find insects inside the room like moths or small ants. Power outage is also par for the course - especially with the unpredictable weather that could go from sunny and humid, to a deluge of rain. The staff were amazing - they made the experience totally enjoyable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Quito Hotel
Quito

Nice and spacious rooms. The noise from the outside varies based on the location of the room. I found that the rooms on the upper floors tended to be noisier. Food was ok. The hotel was located within walking distance of Plaza Fochs, where there were many restaurant options to choose from.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
noisy when on the upper floor, even past 10pm
Activity Reviews
Transfer to the airport for your flight back home (Departure)
Transfer to the airport for your flight back home (Departure)
Ecuador

Driver was on time. Car was nice and clean.

Quality of Experience
Guides, Drivers and Staff
Transport
Discovering Colonial Quito on 2 Wheels!
Discovering Colonial Quito on 2 Wheels!
Quito

Great way to see the sights in Quito. Thank you Jhonatan and Daniel! You two are great ambassadors for the city of Quito.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Chocolate Crafting and Tasting Experience
Morning Chocolate Crafting and Tasting Experience
Archidona
Quality of Experience
Guides, Drivers and Staff
Amazonian Delights: Wildlife, Culture, and Serenity Along the Napo River
Amazonian Delights: Wildlife, Culture, and Serenity Along the Napo River
Archidona

Challengingly unique experience. This whole experience was even made more special because of my guide Carlos. He truly looked after my safety while providing a fun cultural experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to the Gateway to the Amazon – your portal to an extraordinary adventure!
Welcome to the Gateway to the Amazon – your portal to an extraordinary adventure!
Archidona
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hotsprings in Termas de Papallacta
Hotsprings in Termas de Papallacta
Ecuador

Great place for rest and relaxation.

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Riding Day at Cotopaxi National Park (Shared Trip)
Horseback Riding Day at Cotopaxi National Park (Shared Trip)
Ecuador

Probably the most memorable experience for me during this 10-day trip. I was the only one taking the horseback riding tour amongst my group, so I lucked out with getting a private tour with my guide. It was a my first time horseback riding and I was very grateful to have a docile horse. The ride was challenging - involving flats on the plains surrounding Cotopaxi, some hills and valleys, and water crossings. The weather went from cloudy, to rainy and cold. As challenging as it was, I felt privileged to be able to experience it all.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Nature and Hike Quilotoa (Shared Trip )
Nature and Hike Quilotoa (Shared Trip )
Ecuador

The views of the crater lake were amazing. The 2 stops before Quilotoa (local market and visiting an indigenous household) were ok.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Jun 10, 2024
Dear Cooky! Thank you so much for your kind and honest words in your review, we are so happy to know that you had a wonderful time during your stay in Ecuador, that you enjoyed the hotels and the activities, and that the most memorable experience of your visit was the Horseback riding in Cotopaxi. Each experience we designed was especially for you and it's great to know that it met your expectations. Our guides on the biking tour are exceptional, and we’re delighted that you found them... Read more

Dear Cooky!

Thank you so much for your kind and honest words in your review, we are so happy to know that you had a wonderful time during your stay in Ecuador, that you enjoyed the hotels and the activities, and that the most memorable experience of your visit was the Horseback riding in Cotopaxi. Each experience we designed was especially for you and it's great to know that it met your expectations.

Our guides on the biking tour are exceptional, and we’re delighted that you found them knowledgeable, charming, and great ambassadors for the city of Quito. I hope we can have another opportunity to plan an amazing journey for you again.

Thank you once again for choosing kimkim for your travel adventure. We look forward to helping you with more memorable trips, perhaps next time to the Galapagos Islands or Peru!

Best!
Alvaro

Claire put together a great couple days for u...
Ireland | Apr 19 - Apr 29, 2024

Jim
Jim C.
Waltham, MA | Reviewed on Jun 09, 2024

Claire put together a great couple days for us in Ireland. After talking through the experience we were looking for, Claire's initial itinerary was right on. She set us up with a mix of different locations and feels - got us into the heart to Cork (which exceeded expectations) and beautiful coastal villages. Great mix of hotels which were destinations themselves. Biking a greenway, exploring a rocky coast, finding small village pubs - and of course she connected us with great traditional music.

Local specialist: Claire Monfray
Claire
Claire Monfray
Local specialist in Lyon | Replied on Jun 10, 2024

Hi Jim & Lynn,

Thank you very much for your review. It was a pleasure working with both of you, especially since you were so keen on discovering what I love most about Ireland: its nature and people.

I'm delighted that you enjoyed Cork, my second hometown, the Rebel City.

Don't hesitate to contact us for your next trip to Europe!

All the best,
Claire

A (truly) stress-free family trip to Morocco
Morocco | May 25 - Jun 7, 2024

Elizabeth A.
Elizabeth A. B.
Denver, CO | Reviewed on Jun 09, 2024
Our trip to Morocco was truly spectacular and far exceeded are already high hopes of being an epic family adventure (two parents and two boys ages 9 and 6). We typically hate trip planning and KimKim made it fun! I am actually excited to "plan" our next trip with KimKim....because, well...we don't actually have to plan it! The entire process leading up to the trip was wonderful, organized, and very well thought-out. I truly cannot imagine planning another international family adventure... Read more

Our trip to Morocco was truly spectacular and far exceeded are already high hopes of being an epic family adventure (two parents and two boys ages 9 and 6). We typically hate trip planning and KimKim made it fun! I am actually excited to "plan" our next trip with KimKim....because, well...we don't actually have to plan it! The entire process leading up to the trip was wonderful, organized, and very well thought-out. I truly cannot imagine planning another international family adventure without KimKim's help!

Once the trip began we were taken care of by OriginalTravels (the travel agency KimKim worked with in Morocco). Even though I had planned and helped setup the trip, I was very excited to learn that we had a guide/driver (Tarik) to help us at every moment of our adventure. Tarik made the trip truly wonderful...he was energetic, knowledgable, fun and thoughtful. Plus, Tarik's driving skills are unmatched! We were in such safe hands. Also, because Tarik helped us with everything (e.g. calling ahead to the hotels to make sure someone was there to greet us, answering questions, finding bathrooms along the route, etc) my husband and I got to enjoy our family and the experience, rather than stressing about navigation, or where to find kid-friendly food, etc.

As for the actual trip, it was 14 days of wonderful and I will not list everything here. However, one of the most memorable experiences (and the one place I wish we had stayed longer) was Marrakech, specifically, the night market. It was fascinating, and since we had a guide to show us around (Hanan) there was no stress wondering if we were "doing things right". The whole family loved it!

Hotel Reviews
Hotel Le Medina Essaouira Thalassa Sea & Spa MGallery
Essaouira
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Inara Desert Camp
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Es Saadi Marrakech Resort Palace
Hivernage Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Salam Fes
Fes

The location was a bit tricky -- it was a bit hard to walk around. The hotel itself was lovely and the staff was wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sofitel Casablanca Tour Blanche
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Essaouira to Casablanca via Eljadida & Safi Coastal Route
Essaouira to Casablanca via Eljadida & Safi Coastal Route
Morocco

This trip was actually 6 hours, so I don't know why KimKim says 4.5 hours. Also, this is the one issue I had with the entire itinerary - driving 6 hours on the day of our flights was not a great setup for a family with two young kids. I didn't realize this at the time, but in retrospect, we should have made sure to arrive in Casablanca the day before and I wish KimKim had suggested it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Family Fun in Essaouira
Family Fun in Essaouira
Essaouira
Quality of Experience
Guides, Drivers and Staff
Transport
Family ATV Adventure in Agafay Stone Desert
Family ATV Adventure in Agafay Stone Desert
Agafay

Turns out, ATVs are not my favorite -- but that was nothing against the excursion! Just me.

Quality of Experience
Guides, Drivers and Staff
Transport
Family Cooking Class at Amal Center
Family Cooking Class at Amal Center
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Family visit to Anima Garden
Family visit to Anima Garden
Morocco

We did not go as our kids were too tired and needed a break from tours.

Marrakech Family Food Tour
Marrakech Family Food Tour
Marrakesh

A highlight of the trip. This was one of my favorite activities/memories. I just loved it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Family pottery and mosaic workshop
Family pottery and mosaic workshop
Morocco

The description made it sound like our kids would get to make pottery from start to finish. So, when we just went to see how the experts made pottery there were a lot of tears. In the future, KimKim needs to do a better job at explaining that this is really just a shopping/learning experience, not a pottery making experience.

Quality of Experience
Guides, Drivers and Staff
Transport
A Family's Guided tour of Fez
A Family's Guided tour of Fez
Fes

Our tour guide was not my favorite (Asdean). He was very nice, but when we told him we didn't want to do certain things, he kept pushing back and ignored it. This made the tour immediately start off on the wrong foot. Also, I had not been prepared for the pressure to purchase items. Asdean took us places (like a rug seller's store) and then had us sit there and look at rugs even though we had no intention to purchase anything.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Marrakech's Wonders: A Family-Friendly Guided Tour & a Special Visit to the Tomb of Imam Al Jazuli´
Exploring Marrakech's Wonders: A Family-Friendly Guided Tour & a Special Visit to the Tomb of Imam Al Jazuli´
Marrakesh

Our guide Hanan was AMAZING! We loved her. We got to have her as our guide around the market in the morning, and as our food guide in the evening. She went with the flow with our kids, showed us the highlights, and answered all of our questions. She was just spectacular (she and Tarik as our guide/driver made the "dream team"!). I wish our kids hadn't worn out so early, or I could have walked around with Hanan all day!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Chefchaouen to Fes via Volubilis, Moulay Idriss & Meknes
Private Transfer from Chefchaouen to Fes via Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Architectural Elegance: A Journey through the Hassan II Mosque
Architectural Elegance: A Journey through the Hassan II Mosque
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide
Quick Tour of Casablanca with your Driver-Guide
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Fes to Marrakech
Private Transfer from Fes to Marrakech
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dine with a Local Family
Dine with a Local Family
Morocco

The family was lovely, so I don't want this review to take away at all from them. However, KimKim made it sound like our family would be eating and spending time with another family (and we were told that they had two young kids around the same ages as ours). However, what we actually got was a family with a 19 yro, and we were really "served" food by the family, not really chatting or spending much time together. To be honest, this felt pretty weird being served by a Moroccan family...we had really wanted to spend time with them instead. The food though was delicious!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Family Fun in Chefchaouen: Guided Exploration of the Blue City
Family Fun in Chefchaouen: Guided Exploration of the Blue City
Chefchaouen
Quality of Experience
Guides, Drivers and Staff
Transport
Casablanca to Chefchaouen via Rabat
Casablanca to Chefchaouen via Rabat
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Jun 09, 2024

Hi Elizabeth,

Thank you so much for sharing your incredible experience with us! Reading about your family's adventure in Morocco put a huge smile on our faces.

It's fantastic to hear that Tarik took such great care of you throughout your journey. We'll be sure to pass along your kind words to him.

Thank you once again for choosing KimKim for your Morocco adventure. We can't wait to help you plan your next memorable journey!

Warm Regards,
Abdel

Cheers to the wonderful team at Kim Kim!
England | May 23 - Jun 7, 2024

Megan
Megan S.
Manhattan, NY | Reviewed on Jun 09, 2024
Eddie on the hidden gem food tour was very kind, intelligent and interesting. By far one of my favorite tours. Tim in Brussels showed us more than meets the eye and gave us some great info on the history of Belgium and its capital city all while having a great smile and witty banter 👍 Loved his tour as well. Juan in Amsterdam was the perfect guide to get me back on a bike after 10 years in a busy city. I enjoyed his tour immensely as well. Our hotels were unique, we never had a... Read more

Eddie on the hidden gem food tour was very kind, intelligent and interesting. By far one of my favorite tours.

Tim in Brussels showed us more than meets the eye and gave us some great info on the history of Belgium and its capital city all while having a great smile and witty banter 👍 Loved his tour as well.

Juan in Amsterdam was the perfect guide to get me back on a bike after 10 years in a busy city. I enjoyed his tour immensely as well.

Our hotels were unique, we never had a problem with reservations. My trip went so smoothly all I had to do was enjoy! Cheers to the wonderful team at Kim Kim for making my honeymoon special in so many ways.

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jun 10, 2024

HI Megan

Thank you for taking the time to review your wonderful honeymoon. It makes us so happy to receive this super review.

Congratulations once again on your marriage. Thank you for reaching out to us to assist with your trip planning and we hope to see you again real soon.

All the best for a happy future, from, Jane & The Team

Australia Trip
Australia | May 23 - Jun 3, 2024

A
ayshwarya s.
India | Reviewed on Jun 09, 2024
Australia is a wide country and we had the perfect itineary charted out thanks to Paula from kimkim. We are from India and the response time was seamless and she really helped us narrow in on best experiences that will suit our family. I will highly recommend kimkim tours for a perfect holiday! Read more

Australia is a wide country and we had the perfect itineary charted out thanks to Paula from kimkim. We are from India and the response time was seamless and she really helped us narrow in on best experiences that will suit our family. I will highly recommend kimkim tours for a perfect holiday!

Hotel Reviews
Batman's Hill On Collins
Melbourne, VIC
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bay Village Tropical Retreat & Apartments
Cairns, QLD
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vibe Hotel Sydney
Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jun 11, 2024

Hi Ayshwarya, thank you for trusting me in helping book your family vacation to Australia. I'm happy to hear that everyone had a wonderful time, and you were able to make great memories. If you ever plan on traveling to any other South Pacific destination and I will be more than happy to assist you. Take care and keep in touch!
Cheers,
Paula
Cheers,
Paula

Overall decent, with a couple of hiccups. Fir...
Scotland | May 24 - Jun 2, 2024

M
Matt M.
Edison, NJ | Reviewed on Jun 09, 2024
Overall decent, with a couple of hiccups. Firstly, there were some issues booking the hotel so we ended up getting charged at the hotel, which we got refunded for. Secondly, there was an event we were not sent the tickets/confirmation email for and we were charged 50% when we asked about it. Moral of the story - keep an eye out when booking trips and make sure everything has been confirmed a couple of days prior. Read more

Overall decent, with a couple of hiccups. Firstly, there were some issues booking the hotel so we ended up getting charged at the hotel, which we got refunded for. Secondly, there was an event we were not sent the tickets/confirmation email for and we were charged 50% when we asked about it. Moral of the story - keep an eye out when booking trips and make sure everything has been confirmed a couple of days prior.

Hotel Review
Virgin Hotels Edinburgh
Edinburgh

Amazing stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jun 12, 2024

Thank you so much for your feedback! I'm really sorry about the hiccups with the hotel booking, but I'm glad I could quickly sort it out with a refund.

I'm thrilled to hear that you enjoyed your stay at the Virgin Hotel!

Your tip about confirming bookings a couple of days prior is super helpful, and I’ll definitely keep that in mind.

Fabulous tour of the west coast of Ireland
Ireland | Jun 1 - Jun 8, 2024

M
Michael R.
Passaic, NJ | Reviewed on Jun 09, 2024
Our trip was amazing great working with Alex who planned a great vacation for us. Our driver Michael was great always punctual always accommodating and a great source of information we loved all our hotels except for the Ballyseede Castle we were looking forward to staying there but their service was terrible and so was the food big disappointment on the other hand the Wilder in Dublin and Sheen Falls were amazing places to stay with amazing service and staff. The recommendation to have... Read more

Our trip was amazing great working with Alex who planned a great vacation for us. Our driver Michael was great always punctual always accommodating and a great source of information we loved all our hotels except for the Ballyseede Castle we were looking forward to staying there but their service was terrible and so was the food big disappointment on the other hand the Wilder in Dublin and Sheen Falls were amazing places to stay with amazing service and staff. The recommendation to have dinner at 35 in Kenmare should be given to all travelers it was the best dinner we had in Ireland. Good star limo service picked us up and dropped us off at the airport it was truly a good star service

Hotel Reviews
Cliff at Lyons
Co. Kildare

Beautiful resort attentive staff good restaurant

Authenticity & Character
Location
Staff
Friendly helpful great service
Cleanliness & Comfort
Monks Ballyvaughan
County Clare

Nice place great staff comfortable rooms great restaurant

Authenticity & Character
Location
Tiny village without much to see or do
Staff
Cleanliness & Comfort
Very comfortable clean rooms great views
Ballyseede Castle
Tralee

The biggest disappointment of the tour we weee looking forward to staying there but other then being an old castle nothing else was good food at the restaurant was mediocre at best. Again big disappointment

Authenticity & Character
Beautiful old castle
Location
Nothing around
Staff
Nobody to greet you at the door check in is in the back of the hotel had to carry our luggage up and down stairs to get to reception. Reception person made us feel like she was doing us a favor talking to us hiw to walk to our room and turned away
Cleanliness & Comfort
It was clean
Sheen Falls Lodge
Kenmare

In one word WOW!!!!! fantastic hotel beautiful place beautiful ground friendly attentive staff

Authenticity & Character
Just an amazing place
Location
Feels like you are secluded in a beautiful place yet so close to the main town
Staff
So helpful friendly making sure we had a great stay every moment
Cleanliness & Comfort
The Imperial Hotel
Cork

Very nice hotel friendly helpful staff good restaurant

Authenticity & Character
Location
Centrally located
Staff
Helpful friendly
Cleanliness & Comfort
Room was too hot couldn’t get it to cool down
Wilder Townhouse
Dublin

Beautiful hotel fantastic service great food and drinks room was spacious comfortable and beautifully decorated

Authenticity & Character
Vibe is great
Location
Within walking distance to many sites
Staff
Everyone was friendly and helpful
Cleanliness & Comfort
Local specialist: Alex Rawson
Alex
Alex Rawson
Local specialist in Wales | Replied on Jun 11, 2024

Thank you ever so much for your detailed feedback Michael & Jacqueline. We are delighted that you made some wonderful memories during your travels through Ireland and I hope to be able to work with you both again in the future!

An amazing experience!
Norway | May 20 - May 31, 2024

M
Maureen F.
Ashburn, VA | Reviewed on Jun 08, 2024
It was so nice to have hotels and experiences booked before our travel.
Everything went smoothly. When there was a glitch in our schedule Christina was very helpful in finding a solution. She had great suggestions for additional sightseeing and activities.
Would definitely use KimKim travel again!
Read more

It was so nice to have hotels and experiences booked before our travel.
Everything went smoothly. When there was a glitch in our schedule Christina was very helpful in finding a solution. She had great suggestions for additional sightseeing and activities.
Would definitely use KimKim travel again!

Hotel Review
Kviknes Hotel
Balestrand

Beautiful hotel! Close to the ferry. Loved that breakfast and dinner were included!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Scenic Boat Trip to Fjærland
Scenic Boat Trip to Fjærland
Norway

Loved our guide Tor! Geared trip to 4 year old. Made it so fun for her!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christina Wang
Christina
Christina Wang
Local specialist in Kristiansand, Norway | Replied on Jun 10, 2024

Hi Maureen :) So nice to see your smiling faces and get a glimpse in to your family adventure!Thank you so much for sharing these lovely pictures and taking the time to write a review.
All the best to your family! Christina

Great trip in Spain
Spain | May 22 - Jun 6, 2024

Beth
Beth T.
Sicklerville, NJ | Reviewed on Jun 08, 2024

Overall, the trip was great and we enjoyed all of the activities. Bea did a great job finding great experiences. All of the experiences were unique and interesting and a great mix of city sights and drives in the countryside.

The hotels were very good except the last one in Barcelona. While it was fine, it was not the excellent experience we had in the other hotels. For one thing, one of the two elevators was broken the entire time we were there.

Thanks so much

Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 10, 2024

Hi Beth! Thank you so much for your feedback! :) I'm glad you enjoyed all the activities you experienced around the country, hope you created lovely memories for the future! Best regards, Bea.

Superlative Service
Ireland | Apr 28 - May 28, 2024

Jeffrey
Jeffrey L.
Costa Rica | Reviewed on Jun 08, 2024
Wolfgang was incredibly responsive throughout our trip. Whenever an issue came up (and in a 5 week tour, this was expected) he was able to take care of it very quickly. Superlative service. Read more

Wolfgang was incredibly responsive throughout our trip. Whenever an issue came up (and in a 5 week tour, this was expected) he was able to take care of it very quickly. Superlative service.

Hotel Reviews
Bedford House
Balbriggan, Co. Dublin

VERY limited parking. Note that you check in at the music venue (concert hall), but our room was in a building above a restaurant a few doors down the street. The room was a bit more funky than boutique.

Authenticity & Character
Location
Staff
Never really interacted with any staff after we checked in.
Cleanliness & Comfort
Clear glass windows in the door separating the bathroom (toilet) and bedroom should really be opaque at the least.
Granville Hotel

The only caution with this property is that there is no hotel parking. The parking is down and across the street in a parking lot that may or may not be available. Outside of this issue, would highly recommend staying here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lyrath Estate
Kilkenny
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eccles Hotel & Spa
Glengarriff

An older, somewhat worn (in common areas) hotel. Nothing was objectionable, but other than location, nothing stands out either. An excellent choice for folks looking for a stay with historical significance and character.

Authenticity & Character
Location
Staff
Staff at the front desk could be a bit more friendly and welcoming.
Cleanliness & Comfort
Kathleens Country House
Killarney

An older, unremarkable, small hotel with owners who try hard to offer a pleasant stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleanliness was excellent. Evaluation based on the comfort of the room.
Sea Breeze Lodge B&B
Salthill, Galway

Fabulous breakfasts, great location, and wonderful hosts.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hyatt Centric The Liberties Dublin
Dublin

If you have a car, be aware that there is limited hotel parking which cannot be reserved, and that the hotel is on a very busy street. The restaurant food and service was just average, and on mornings was somewhat over-capacity due to catering to large tour groups.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Acorn Hotel
Glasgow

One level above hostel in room size and amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleanliness was excellent. The assessment is based on Comfort.
Ivybank Lodge
Rattray, Blairgowrie
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Marcliffe Hotel & Spa
Pitfodels Aberdeen

Overall, a wonderful hotel. Have your dinner elsewhere.

Authenticity & Character
Location
Staff
We left an electronic device behind and the staff were wonderful in assisting us having it shipped home.
Cleanliness & Comfort
Ronas House B&B
Inverness

One of the best stays out of 17 individual hotels/B & Bs on our trip.

Authenticity & Character
Location
Staff
Superb breakfasts.
Cleanliness & Comfort
Just an amazing room, with a sitting area overlooking the town.
Ullinish House
Isle of Skye

Note that there is no cooked breakfast available, and this B & B is a long way from any restaurant or other services, as it is very remote. If you are looking for a remote, quiet, serene location, however, this is a perfect spot.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Guisachan Guesthouse
Fort William

We were not provided with the room that was booked and confirmed when we arrived. We were also not in the main guesthouse, but in a separate outlying building ('the annex') in a room over a garage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleanliness was a '5', Comfort was a '1'. The average is a '3'
Mansewood Country House
Lochearnhead
Authenticity & Character
Location
Make certain to advise guests to make make dinner reservations in advance, because of the limited options nearby.
Staff
Cleanliness & Comfort
The Bonham
Edinburgh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dakota Manchester
Manchester
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Prehistoric Newgrange & Knowth
Prehistoric Newgrange & Knowth
Ireland
Quality of Experience
Guides, Drivers and Staff
Waterford Crystal
Waterford Crystal
Waterford
Quality of Experience
Guides, Drivers and Staff
Charles Fort
Charles Fort
Kinsale
Quality of Experience
Farewell
Farewell
Ireland

Would recommend never using Hertz at the Dublin airport.

Quality of Experience
Guides, Drivers and Staff
Transport
Try running a shuttle bus that will accommodate all of your customers, and at a greater frequency. Awful experience.
Smithwick's Experience
Smithwick's Experience
Kilkenny
Quality of Experience
Guides, Drivers and Staff
Cong - The Quiet Man
Cong - The Quiet Man
Cong Co Mayo

One of the highlights of our trip.

Quality of Experience
Guides, Drivers and Staff
Kilbeggan Distillery
Kilbeggan Distillery
Kilbeggan

If you visit only one distillery, make it this one.

Quality of Experience
Guides, Drivers and Staff
Clydeside Distillery Experience: Unveiling the Art of Spirit Crafting
Clydeside Distillery Experience: Unveiling the Art of Spirit Crafting
Glasgow
Quality of Experience
Guides, Drivers and Staff
Stirling Castle
Stirling Castle
Stirling
Quality of Experience
Guides, Drivers and Staff
Loch Lomond and the Trossachs National Park
Loch Lomond and the Trossachs National Park
Balquhidder

Fabulous scenery through the park.

Quality of Experience
Johnnie Walker Experience
Johnnie Walker Experience
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Glamis Castle
Glamis Castle
forfar
Quality of Experience
Strathisla Distillery
Strathisla Distillery
Keith
Quality of Experience
Guides, Drivers and Staff
Local specialist: Wolfgang Lolies
Wolfgang
Wolfgang Lolies
Local specialist in Ireland | Replied on Jun 09, 2024
Dear Jeff, Thank you for your kind words and for taking the time to share your experience. It was a pleasure to assist you throughout your 5-week tour. Planning this adventure was a fantastic journey in itself. Your detailed reviews of the hotels and activities are incredibly valuable, not only to us but to future travelers as well. It's wonderful to hear that you had such a memorable trip, and your feedback on specific accommodations and experiences will not only help others make informed... Read more

Dear Jeff,

Thank you for your kind words and for taking the time to share your experience. It was a pleasure to assist you throughout your 5-week tour. Planning this adventure was a fantastic journey in itself.

Your detailed reviews of the hotels and activities are incredibly valuable, not only to us but to future travelers as well. It's wonderful to hear that you had such a memorable trip, and your feedback on specific accommodations and experiences will not only help others make informed decisions but will also help me evaluate some of the services we offer.

Should you decide to explore more in the future, I would be more than happy to assist you once again. Safe travels!

Best regards,
Wolfgang

Portugal tour from Porto to the Algarve..
Portugal | May 20 - Jun 1, 2024

D
Dennis S.
Canada | Reviewed on Jun 08, 2024
Overall our trip was great. The hotels were located centrally in the cities they were in and the rooms were nice. Our biggest disappointment were some of the tours. When we went to the vineyards in the Douro valley we expected to go
to 2 or 3 vineyards wine tasting white and red wines not a port house since we visited those in Porto. We did stop at one
to taste white port that was included but would have rather have had a wine tasting of all their wines. Our driver fortunately did ask and...
Read more

Overall our trip was great. The hotels were located centrally in the cities they were in and the rooms were nice. Our biggest disappointment were some of the tours. When we went to the vineyards in the Douro valley we expected to go
to 2 or 3 vineyards wine tasting white and red wines not a port house since we visited those in Porto. We did stop at one
to taste white port that was included but would have rather have had a wine tasting of all their wines. Our driver fortunately did ask and we were able to taste some of their wines but this was not part of the trip. The port winery we did
visit was beautiful but again would have preferred a regular wine tasting since we tasted port in Porto. On the tour to Belem I thought we would visit the Jeronimos Monastery but when we got there the guide told us of long lineups and there wouldn't be enough time to see it. If I had known that I would have done our own tour to Belem. The Sintra trip I thought we were visiting Pena Palace as well the way the description of tour was presented. The bike tour in the Algarve also didn't come as advertised as anticipated most of the tour to be along the cliffs overlooking the ocean but that part of the tour wasn't that long. I also wished we had the Evora tour earlier in the day as some of the tips the guide gave us were of no use since we were leaving the next morning. We would have done a wine tasting in the afternoon then. Overall our guides and drivers were very good .

Hotel Reviews
H10 Duque de Loule
Lisboa

Beautiful rooms with great beds. Nice rooftop bar but no fitness centre

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tivoli Lagos
Lagos

Good location with nice views of the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Évora Olive Hotel
Évora

Nice rooms and great breakfast.

Authenticity & Character
Location
Short walk to the centre of the city
Staff
Cleanliness & Comfort
NH Collection Lisboa Liberdade
Lisbon

Great location and nice rooms. The fitness centre could have better equipment.

Authenticity & Character
Location
Cleanliness & Comfort
The Editory House Ribeira
Porto

Rooms were small but the setting was fantastic and their breakfast was first class. The only thing missing was a fitness centre

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Catamaran Boat Excursion to Benagil Caves & Carvoeiro Beach
Catamaran Boat Excursion to Benagil Caves & Carvoeiro Beach
Portugal

Great visit to the caves.

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

Our guide took us some great spots along the way and we watched the sunset in a great spot.

Quality of Experience
The spot of the sunset
Guides, Drivers and Staff
Driver was very funny and entertaining
Transport
Algarve E-Bike Experience: Villages & Secluded Beaches
Algarve E-Bike Experience: Villages & Secluded Beaches
Portugal

We wanted more of a bike ride along the cliffs and not so much time in the city

Quality of Experience
Guides, Drivers and Staff
Private Transfer {{start_location}} to {{end_location}}, Wine Tasting & Lunch at a Quinta
Private Transfer {{start_location}} to {{end_location}}, Wine Tasting & Lunch at a Quinta
Portugal

Great visit to the vineyard where we got to taste good quality wines and food.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Évora Through the Ages: Guided Walk
Évora Through the Ages: Guided Walk
Portugal

Guide was very knowledgeable and had some great tips

Quality of Experience
Guides, Drivers and Staff
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Great visit to Quinta Regaleira Sintra and Cascais

Quality of Experience
Guides, Drivers and Staff
Transport
Go West to Belém by Tuk-Tuk
Go West to Belém by Tuk-Tuk
Lisbon

Different and nice way of visiting Belem but not enough time to see the sights,

Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

A nice walking tour of Lisbon explaining some of the history

Quality of Experience
Guides, Drivers and Staff
Private Transfer {{start_location}} to {{end_location}} via Coimbra
Private Transfer {{start_location}} to {{end_location}} via Coimbra
Portugal

We didn't get to visit the library in Coimbra as we should have gotten advance tickets. We didn't realize how popular the tours were . Since it was a stop I would have coordinated a tour with the driver so we would gotten there at a scheduled time,

Quality of Experience
Guides, Drivers and Staff
Transport
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

We expected we were going to vineyards for wine tastings not port tastings since we did this in Porto The cruise was a little disappointing as well as i didn't realize we were doing a circle instead of going from one stop to another

Quality of Experience
Guides, Drivers and Staff
The driver and guide compensated for what was a poorly described tour
Transport
Foodie Experience in Porto
Foodie Experience in Porto
Porto

Overall the places we went to were good except maybe for the last stop for desert. The guide was great.

Quality of Experience
Food
Sampling of different foods and wines
Guides, Drivers and Staff
Local specialist: Karin Eckhard
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 14, 2024
Hi Dennis,
Thank you for taking the time to share the feedback about your trip to Portugal.
I am happy to hear that your overall trip was great and that you liked your hotels and locations and your local guides!
I would like to address your comments below;
As described in the activity, the Douro Valley experience includes just a wine tasting with winery visit river cruise. The local wines offered, especially in northern Portugal are mostly Port. If you were interested in other red and white...
Read more

Hi Dennis,
Thank you for taking the time to share the feedback about your trip to Portugal.
I am happy to hear that your overall trip was great and that you liked your hotels and locations and your local guides!

I would like to address your comments below;
As described in the activity, the Douro Valley experience includes just a wine tasting with winery visit river cruise. The local wines offered, especially in northern Portugal are mostly Port. If you were interested in other red and white wines you could have informed us during the planning of your trip and we would have happily provided you options.

The tuk-tuk tour of Belem is a ride through some of Lisbon´s neighbourhoods, however does not include the entrance to any attractions. Unfortunately, there are many visitors in Portugal these months and to be able to enter a monument like Jeronimo’s you had to get the tickets in advance. If you had let us know, we would have purchased it for you.

The Sintra tour description in your travel documentation specifies that you were going to visit Quinta de Regaleira, Sintra surroundings and Cascais, which by your comments you did visit it.
The Bike tour in Lagos has a good balance of exploring the old town and sea cliffs, as described in the activity.

I wish you and your family all the best,
Raquel

Customized 8 day trip with driver/guide between stays.
Morocco | May 25 - Jun 2, 2024

I
Irfan S.
Houston, TX | Reviewed on Jun 08, 2024
We had an 8 day trip planned for Morocco. Our tour specialist worked with us on customization which is easily the best feature on here (good expectation for a premium service). My preference is typically to book as much myself (for example hotels). We also had days where we did not need a driver or guide. So they worked with us on rest of the details. Our guide and driver Samir was great in coordinating daily activities, logistics of driving, and making us comfortable every day. Great... Read more

We had an 8 day trip planned for Morocco. Our tour specialist worked with us on customization which is easily the best feature on here (good expectation for a premium service). My preference is typically to book as much myself (for example hotels). We also had days where we did not need a driver or guide. So they worked with us on rest of the details. Our guide and driver Samir was great in coordinating daily activities, logistics of driving, and making us comfortable every day. Great experience. Highly recommend the service if you are looking to customize your trip planning process.
Morocco is a beautiful and amazing country!

Hotel Review
Tiziri Luxury Camp
Merzouga

Place was awesome, absolutely no complaints on location or people. Only issue was our dinner food (and others staying there as well) was way too westernized. Everyone was expecting a more Berber food experience. Morocco has such amazing food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jun 09, 2024

Hi Irfan,

Thank you so much for sharing your experience! I'm thrilled to hear that you had an amazing 8-day trip to Morocco and loved the customization options. It’s wonderful to know that Samir made your journey comfortable and enjoyable every day.

Morocco truly is a beautiful and magical place. We're so happy we could help make your trip special. Thank you for your kind words and for recommending our service!

Warm regards,
SaidAli

Croatia in 10 days ...
Croatia | May 28 - Jun 6, 2024

Thais
Thais K.
Brazil | Reviewed on Jun 08, 2024
Ivo from Zagreb to Split took us to a wonderful restaurant to eat meats under the bell after the excellent visit to the blue lagoons and waterfalls of split national park.
@Split ivana was wonderful. The hotel well located.
@ Hvar The hotel Adriana was very well located with beautiful view and short walk from ferry port. Thea was very energetic!
Grgo @Hvar was amazing 🤩 . The wine tasting at the family cave the best, followed by over the top lunch at a country restaurant!
@ Korcula... Read more

Ivo from Zagreb to Split took us to a wonderful restaurant to eat meats under the bell after the excellent visit to the blue lagoons and waterfalls of split national park.
@Split ivana was wonderful. The hotel well located.

@ Hvar The hotel Adriana was very well located with beautiful view and short walk from ferry port. Thea was very energetic!
Grgo @Hvar was amazing 🤩 . The wine tasting at the family cave the best, followed by over the top lunch at a country restaurant!

@ Korcula the apart hotel location was too far from the historic sites even though view was amazing and laundry available. Breakfast was good but inconveniently far.
Neda was very effective and the water taxi hop on / hop off should be included in all itineraries.

Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Oct 04, 2024

Hi Thais,

Thank you for your review! We greatly appreciate them as they help us improve and ensure only the best experiences for our future travelers.

It was mine and Sara’s pleasure working with your group and I hope you will visit our country again, it would be a privilege to host you here once more!

We wish you all the best and many new adventures in the future!

Angela did an amazing job organizing an amazi...
Greece | May 26 - Jun 7, 2024

Molly
Molly W.
Huntington, WV | Reviewed on Jun 08, 2024
Angela did an amazing job organizing an amazing trip. She helped with everything we needed and more. We loved everything she had planned for us and the schedule was organized and easy to use. Definitely recommend. Read more

Angela did an amazing job organizing an amazing trip. She helped with everything we needed and more. We loved everything she had planned for us and the schedule was organized and easy to use. Definitely recommend.

Hotel Review
Casa Vitae Suites
Santorini

Jimmy went above and beyond to make this an incredible stay. We loved this hotel and the friendly atmosphere it provided.

Activity Review
Greek Cooking Classes in Athens
Greek Cooking Classes in Athens
Athens

An incredible and authentic experience!!! One of our favorite memories of our trip.

Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 08, 2024

Yeia sou, Molly!
I am really happy that you had a great time here in Greece with us!
I have asked Dionysia from the Cooking Class to send the recipes so I will get back to you on that. 🙂🙂
I would love to see you coming back soon. I have so much more to show you in Greece!

Take care and safe travels!
Angela and the GA Trips team

Mackenzie - Review of Portugal Trip
Portugal | May 25 - Jun 4, 2024

Mackenzie
Mackenzie B.
United Kingdom | Reviewed on Jun 08, 2024
My trip to Portugal was amazing, Helena worked with me and my friend planning exactly what we wanted. It was reassuring to know that everything was basically taken care of (ex. hotels, train tickets, guides, drivers etc.). When we arrived in Porto we had drivers pick us up and all was easy to find. We had a guide of Porto on day two (I think her name was Helena/Elena?). Very good tour guide, well versed on the areas and she introduced us to the shop Manteigaria (custard tarts) which were... Read more

My trip to Portugal was amazing, Helena worked with me and my friend planning exactly what we wanted. It was reassuring to know that everything was basically taken care of (ex. hotels, train tickets, guides, drivers etc.). When we arrived in Porto we had drivers pick us up and all was easy to find. We had a guide of Porto on day two (I think her name was Helena/Elena?). Very good tour guide, well versed on the areas and she introduced us to the shop Manteigaria (custard tarts) which were amazing and we ate them every day. We also had a driver/guide (Carlos) to take us to towns outside of Porto, which were nice to see. We then went to Lisbon and really enjoyed it there. Alex was our guide and took us for a walking tour of the city. We then had a guide/driver (I think the company was called The Worst Tours and our guide was named Marta?) and we went outside of Liston to Sintra and Cascais which were really beautiful! Definitely recommend that excursion to those areas. After a few days in Lisbon we then ventured down to Lagos via two trains from Lisbon. I cannot say enough good things about the Cascades Wellness Resort. The staff were very helpful and really nice and the restaurants and pools on site were amazing. You really don't even have to leave the resort. All 3 hotels were great on the trip but Cascades topped it. Overall I would say this was a 5/5 star trip!!

Hotel Reviews
Vincci Baixa
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Porto - Rua das Flores
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos

The Cascade Wellness Resort was wonderful. The staff were very friendly and the hotel amenities were amazing. It was not a far taxi/Uber ride from the train station and when we arrived we were warmly welcomed and stayed in a very luxurious room. The infinity pools were so nice and the restaurants were top notch. One of the managers Cristiana Garoto was very very helpful.

Authenticity & Character
Location
Amazing resort not far from the train station and the views were outstanding
Staff
Cleanliness & Comfort
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Jun 21, 2024
Dear Mackenzie
Thank you for your wonderful review of your trip to Portugal. It was a pleasure working with you and Ginny to plan your trip. I am delighted to hear that everything went well and that you enjoyed the hotels, tours and guides that I arranged for you.
I'm glad you had a great time at all the places and that you appreciated the local recommendations. It is great to know that our guides contributed positively to your experience.
I also very much appreciate your comments about the...
Read more

Dear Mackenzie
Thank you for your wonderful review of your trip to Portugal. It was a pleasure working with you and Ginny to plan your trip. I am delighted to hear that everything went well and that you enjoyed the hotels, tours and guides that I arranged for you.
I'm glad you had a great time at all the places and that you appreciated the local recommendations. It is great to know that our guides contributed positively to your experience.
I also very much appreciate your comments about the Cascades Wellness Resort and the excursion to Sintra. I have passed on your words to all of them and they are very happy.
Looking forward to helping you with future travels, have you considered Spain, Italy or Morocco?
Warm regards,
Helena

From the moment I decided to use kimkim for a...
South Korea | May 25 - Jun 6, 2024

B.
B. W.
Denver, CO | Reviewed on Jun 08, 2024
From the moment I decided to use kimkim for a trip to South Korea for myself and a son who graduated, it was the best decision made! Jessica Wang worked with me over the many months before our travel date. She provided recommendations and insights on hotels and cultural experiences, while kindly changing the itinerary based on additional requests we had. It was a seamless experience from the planning stages to our time in Korea. There was even a room issue with our hotel on Jeju... Read more

From the moment I decided to use kimkim for a trip to South Korea for myself and a son who graduated, it was the best decision made!

Jessica Wang worked with me over the many months before our travel date. She provided recommendations and insights on hotels and cultural experiences, while kindly changing the itinerary based on additional requests we had.

It was a seamless experience from the planning stages to our time in Korea. There was even a room issue with our hotel on Jeju Island and she reached out to hotel staff and got us upgraded to a better room.

What I loved about Jessica while we were in Korea, were her daily check-ins and reminders. She worked hard and professionally to make sure our experience was exceptional—and it truly was! I'll actually miss our communications.

I'd like to mention our private tour guide Mr. Micky Park when we were in Seoul. He was funny, informative, patient, on time, and surprised us with our lunch menu both days we were with him. He also got us to our destinations safely and he takes the best pictures ever! I highly recommend visiting the Demilitarized Zone in South Korea.

A shout out to Kayla Kim for our large group tour to Gyeongiu Palaces during our time in Busan. She had high energy and wonderful suggestions for lunch and souvenir shopping. She took photos of our entire group and individually. I was amazed at how well she managed a group of 39 people.

Lastly, our small group tour guide Henry, in Jeju. This was a special moment of our trip because we were his only clients on the 2nd day with him. He tailored the trip per my request to see some sites from a Kdrama that was filmed on Jeju Island. He discovered new areas he hadn't been to on the Island and loved it. They weren't huge touristy areas, so it was more peaceful and seemingly breathtaking. We also met a local Jeju native, who mentioned eating at a local village restaurant that ended up being fabulous. Henry said the cooking was authentic and reminded him of his mother's cooking. We got to share a special bond with Henry we will never forget.

All three guides checked in with us a day or two before our tour took place, to include pickup location and drop-off, along with the itinerary.

South Korea is a wonderful country to visit, from tasty cuisine and hospitality to advanced technology and cultural experiences. We knew basic phrases in Korean and got around just fine, since there are Korean-English signs in most of the big cities. Many Koreans speak English (although, they don't want to admit it). Both my son and I loved it there so much we could live there.

I will definitely use kimkim for another trip to Japan. Hopefully, Jessica Wang will still be there!

Hotel Reviews
Paradise Hotel Busan
Busan

Location, location, location! I really feel this was the best located hotel in Busan. It is right on the beach in Haeundae. It's a little pricy, but worth every penny spent! The staff are so kind, and they really want to make sure you have a wonderful stay. We especially loved the bell boys. I left my phone in a lobby bathroom and realized it 40 mins later, so I ran back to the hotel and there was a staff member in the lobby waiting with my phone! I thank the guest who kindly turned it into the front desk.

Authenticity & Character
A bit dated but the location and comfort made up for that.
Location
Staff
Cleanliness & Comfort
The beds were comfortable and we had a private balcony.
NINE TREE BY PARNAS SEOUL MYEONDONG 2
Seoul

This was a budget friendly, 4-star hotel, yet surprisingly nice! The location was central and close to subway stations. The staff were warm, inviting and professional. From the time we checked in, the front desk staff, house cleaning and restaurant staff maintained a welcoming and friendly attitude. The breakfast was good. I highly recommend this hotel.

Authenticity & Character
Modern amenities
Location
Quiet (good insulation) close to subways, shopping, and centrally located in Seoul.
Staff
Cleanliness & Comfort
They have 6 different types of pillows to chose from at check-in.
Lotte City Hotel Jeju
Jeju

The hotel could benefit from updating their rooms. The first night we were there, we were placed on the 8th floor. There was a stong mildew smell and the insulation isn't the best, so you can easily hear your neighbors. We reached out to Jessica and she contacted the hotel staff. They kindly upgraded us to a 17th floor room that was slightly larger, cleaner and odor free. We were extremely grateful! If you stay at this hotel, it appears the higher floors are cleaner and better maintained. We also had a window we could crank open for ventilation.

Authenticity & Character
Location
It's centrally located in Jeju city, but not accessible to sites outside the city, so you will need to plan in advance for taking a bus, taxi, or tour.
Staff
Cleanliness & Comfort
The pillows are uncomfortable and mushy. You might want to consider bringing your own or buying one when your there. The hotel has a beautiful rooftop garden and seating area. The pool is not included in the reservation. You will need to purchase a daily pass if you want to use it, which is 12,000 KRW per day.
Activity Reviews
Half Day Seoul City Tour with Gyeongbokgung Palace and Bukchon Hanok Village
Half Day Seoul City Tour with Gyeongbokgung Palace and Bukchon Hanok Village
Seoul

The palace is majestic. We learned there are centuries of drama surrounding it. Our tour guide also told us some funny stories. Side note: If you get there at the right time, there is a changing of the guard ceremony.

Quality of Experience
Would recommend moving through the palace quickly and heading to the gardens if your short on time or have an itinerary.
Guides, Drivers and Staff
Mr. Park is the best! He also has funny stories and takes wonderful pictures.
Transport
Jeju Island UNESCO Day Tour (South Course)
Jeju Island UNESCO Day Tour (South Course)
Jeju Island

Small group tour. We loved climbing the stairs up Eoseungsaengak Trail, visiting a Buddhist temple, waterfalls, then ending the day at a green tea farm. We packed a lot, but it was worth it.

Quality of Experience
Food
Guides, Drivers and Staff
Henry is very warm, kind and patient.
Transport
Gyeongju The Old Capital of Korea One Day Tour
Gyeongju The Old Capital of Korea One Day Tour
Busan

Although it was a large group tour, the tour guides managed it well. It starts and ends later, but there is a surprise that is worth the later hours!

Quality of Experience
Guides, Drivers and Staff
Transport
Large tour bus.
Jeju Island UNESCO Day Tour (East Course)
Jeju Island UNESCO Day Tour (East Course)
Jeju Island

This was our favorite day on Jeju Island. We were the only tourists booked this day for the small group tour, so our guide, Henry, was able to tailor the experience (per my request) to visit sites from a Kdrama that was filmed in Jeju. Seongsan Ilchulbong Peak was a nice hike and vantage point of Jeju. If your lucky, you might see Hayneos (women see divers), which we did this day. Loved the foot bath at the end of our day. Henry made this day a truly unforgettable experience. Even he, loved it because it wasn't his usual itinerary.

Quality of Experience
Food
We got to experience authentic Jeju cuisine at a local village. So amazing!
Guides, Drivers and Staff
Henry is the best! He is authentic, so cool and chill.
Transport
 Full Day Korean DMZ  Tour
Full Day Korean DMZ Tour
Seoul

Everyone should add this to their itinerary when visiting Seoul. It is unforgettable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Jul 29, 2024
Hi Briana, Hope you have a great weekend and thanks a lot for your detailed account of your experience with us to South Korea which it is truly inspiring. According to the exceptional service provided by Mr. Micky Park, Kayla Kim, and Henry, it's evident that every aspect of your journey was carefully crafted to ensure an unforgettable adventure. It's heartwarming to hear about the personal touches, like Henry's tailored tour based on your interests. Your enthusiasm for South Korea's... Read more

Hi Briana,

Hope you have a great weekend and thanks a lot for your detailed account of your experience with us to South Korea which it is truly inspiring. According to the exceptional service provided by Mr. Micky Park, Kayla Kim, and Henry, it's evident that every aspect of your journey was carefully crafted to ensure an unforgettable adventure. It's heartwarming to hear about the personal touches, like Henry's tailored tour based on your interests. Your enthusiasm for South Korea's cuisine, technology, hospitality, and cultural experiences is contagious, and it's clear that you and your son had an amazing time. I'm thrilled to hear that you're already planning your next trip with Kimkim, this time to Japan. It is my great pleasure to be here to assist you.

Thank you for sharing your hotel experiences and Your insights will undoubtedly help future guests in making informed decisions.You are so considerate and kind.

Warmest regards from South Korea,
Jessica

Robi went the extra mile! Thanks for an amazi...
Croatia | May 30 - Jun 7, 2024

A
Andrew S.
Seattle, WA | Reviewed on Jun 08, 2024

Robi went the extra mile! Thanks for an amazing trip Robi!

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Jun 09, 2024

Hi Andrew,
thank you very much.
It was great meeting you and you family.
Hope you all left with good memories:)
Many regards from CROATIA!
Best
Robi

A disappointing experience of a private tour
Croatia | May 16 - May 23, 2024

Patrick
Patrick P.
Singapore | Reviewed on Jun 08, 2024
I recently had an extremely disappointing experience with KimKim Traveler, which failed to meet even the most basic expectations for a private guided tour service. Here's a detailed account of the issues I faced:
1. Lack of Private Tour Service: I specifically requested a private tour, expecting personalized pick-up and drop-off at my hotel by the guide. However, this was far from what I received. Instead of the promised door-to-door service, I had to arrange and pay for my own transportation...
Read more

I recently had an extremely disappointing experience with KimKim Traveler, which failed to meet even the most basic expectations for a private guided tour service. Here's a detailed account of the issues I faced:
1. Lack of Private Tour Service: I specifically requested a private tour, expecting personalized pick-up and drop-off at my hotel by the guide. However, this was far from what I received. Instead of the promised door-to-door service, I had to arrange and pay for my own transportation to and from various meeting points. This was not only inconvenient but also contrary to what was advertised and agreed upon, leading to additional unexpected expenses.
2. Poor Itinerary Choices: One of the most disappointing aspects of the tour was the poorly chosen itinerary. Despite the plethora of well-known and significant places of interest in the region, the tour predominantly included visits to wineries, olive farms and yachts. While these might appeal to some, they were not what I was seeking in areas renowned for their beautiful scenery. Missing out on key historical and cultural sites left a significant gap in the travel experience I had hoped for.
3. Excessive Free and Easy Days: The balance between guided tours and free days was heavily skewed in favor of the latter. There were far too many "free and easy" days, with minimal guidance or planned activities. Out of 8 days of tour, 5 days were “free and easy” or “explore on your leisure”. This resulted in a lot of wasted time as I had to figure out my own plans without the local knowledge or recommendations that a guide would typically provide. It felt like I paid for a guided tour but ended up having to navigate and plan as if I were traveling independently.
4. Lack of guides for the trip: Except for the visit to Dubrovnik where a guide was provided for the walk in the old town, the information of all other trips were provided by the driver during the journey.
5. Lack of Personal Touch: The entire tour schedule was emailed before the start of the trip. We were expected to navigate the email (without any provided instructions) to find the pickup or meeting times for the next day's activities.
Overall, my experience with KimKim Traveler was far from satisfactory. The lack of personalized service, the disappointing itinerary, and the excessive free days and the absence of guides, all contributed to a feeling of frustration and regret. For a tour company that promises tailored and comprehensive travel experiences, KimKim Traveler fell woefully short. I would not recommend their services to anyone seeking a well-organized and enjoyable trip.

Local specialist: Tina Rajkovic
Tina
Tina Rajkovic
Local specialist in Rijeka, Croatia | Replied on Jun 17, 2024

Hi Mr. Poon,

I regret that your expectations were not met and that you may not have had enough time to plan this trip and review it thoroughly before pressing the Book Now button.

To receive a rating of 1 out of 5 is disheartening, however, I am encouraged by the fact that my colleagues and I delivered everything that was offered before you willingly agreed to book this trip.

I sincerely hope that you still managed to enjoy the beauty of this country and the hospitality and kindness of the local people.

Customized Bucket List Trip of a Lifetime
France | May 1 - May 16, 2024

Frank
Frank Z.
Los Angeles, CA | Reviewed on Jun 08, 2024
With a deep interest in medieval French art and architecture, I've been carrying a list of sites that I meant to visit "someday" around in my head for more than 40 years. The problem has always been that many of these sites — like St-Martin-du-Canigou, St-Guilhem-le-Désert and Conques — are fairly remote and pretty far off the usual tourist track for Americans. I had no idea how to visit them until I contacted Joël Massé of Trip My France through kimkim. Unlike some other travel agents I... Read more

With a deep interest in medieval French art and architecture, I've been carrying a list of sites that I meant to visit "someday" around in my head for more than 40 years. The problem has always been that many of these sites — like St-Martin-du-Canigou, St-Guilhem-le-Désert and Conques — are fairly remote and pretty far off the usual tourist track for Americans. I had no idea how to visit them until I contacted Joël Massé of Trip My France through kimkim. Unlike some other travel agents I spoke to, Joël understood my goals immediately and was fully committed to helping me achieve them. He created a customized itinerary that added many highlights I hadn't been aware of. He selected memorable hotels in each location, all perfectly suited to my tastes, and hired outstanding tour guides to make each site come alive. Best of all, he made everything easy. The entire trip came off flawlessly — and on the few occasions when minor problems did arise, Joël and his colleagues were immediately available to help resolve them. Joël exceeded my expectations in every way, and I couldn't recommend him more highly. For me, he turned "someday" into today.

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Jun 10, 2024

Hello Frank,
I can't thank you enough for the 5* review you've left on Kim Kim. Your trip being much more original than the majority of trips we are dealing with, it was definitely an exciting challenge to work on such an off-the-beaten paths itinerary. Being myself native from the Pyrénées Orientales of course helped me, and I'm truly happy that you've enjoyed your adventure overall.
Do you have any news from Allianz / Mondial Assistance for the claim ?
Have a great day and a fantastic summer !
Joël

Spent 14 days in Morocco. We had a good time ...
Morocco | Apr 27 - May 10, 2024

Clara
Clara Y.
San Jose, CA | Reviewed on Jun 08, 2024
Spent 14 days in Morocco. We had a good time over all. There were a few spots that were not quite what I expected but overall it was a great trip. Our fav were the desert and Marrakesh but we also liked Chefchaouen and Essaouira and Rose Valley area. Finally, Samir was a great driver and he was able to get us everywhere we need to go including places we booked ourselves. He always greet us with a smile even when we run late. He is a super good and safe driver and we really enjoyed his... Read more

Spent 14 days in Morocco. We had a good time over all. There were a few spots that were not quite what I expected but overall it was a great trip.

Our fav were the desert and Marrakesh but we also liked Chefchaouen and Essaouira and Rose Valley area.

Finally, Samir was a great driver and he was able to get us everywhere we need to go including places we booked ourselves. He always greet us with a smile even when we run late. He is a super good and safe driver and we really enjoyed his service.

Hotel Reviews
Orient Desert Camp
Merzouga

The hotel went above and beyond to make our experience great. They even organized a sand bread making experience for us and that was unforgettable. The room is exactly as pictured. You get toilet with flush and shower right in your desert tent. Note: There is no air con in this camp so it’s probably not the best spot for summer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Rihana Dades
Douar Aït Ouffi

The food here is amazing. We ate here twice! In terms of the rooms it really depends on which room you got assigned to. The first room we were assigned to was super small and not sound proof, but the second room was super big and nice and quiet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

We had a lot of tasty stops. Come hungry. We didn’t each lunch that day and we were still not hungry enough for this tour! We were so full by the end of the experience we had to take the cookies to go.

Quality of Experience
Food
Guides, Drivers and Staff
Dine with a Local Family
Dine with a Local Family
Morocco

We ended up visiting a family in Marrakech outskirts instead of Fez because the Fez family cancelled on us last minute. The family we visited was super nice. We had cookies in their backyard and they showed us how they cooked the food and we had dinner at the living rooms. The food was super home made and tasty. I wish I get to hang out more with the ladies of the house more but they mostly stayed in the kitchen only and didn’t eat with us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Golden Dunes at Dawn: A Sunrise Camel Trek Experience
Golden Dunes at Dawn: A Sunrise Camel Trek Experience
Merzouga

By far the better camel ride between the two we took. When you riding into camp around sunset, everyone else is riding in so it’s super busy. But for sunrise no one else is round so you really get to experience the peacefulness of the desert.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Essaouira
Guided Tour of Essaouira
Essaouira

The old man that guided us around was nice and pointed out some super cool things in the little city that we wouldn’t have noticed if he didn’t. We didn’t eat with him and we didn’t need transport so I am not rating food and transport. We enjoyed this leisurely tour.

Quality of Experience
Guides, Drivers and Staff
Horseback Riding on the Beach of Essaouira
Horseback Riding on the Beach of Essaouira
Essaouira

I have ridden horses all over the world but this is the first time I felt really bad for the horses and a bit unsafe riding. 1. The horses don’t get breaks between rides so they are super tired and irritable. 2. One of the horses we rode on was sick and sneezing the whole time. 3. Because the horses are tired and irritable one of them was constantly aggravating other horses. One of our horses almost went into a fight and the horse it almost fought with then went ahead and fought another horse and the two bucked off their riders 4. Usually you are supposed to take off saddle after a ride but of course since there’s no breaks for the poor horses the saddles stay on

Quality of Experience
Guides, Drivers and Staff
They don’t speak English. Also the horses are mistreated.
Transport
Architectural Elegance: A Journey through the Hassan II Mosque
Architectural Elegance: A Journey through the Hassan II Mosque
Morocco

I liked the building but the tour was a bit lacking. Large group tour + not that much info given.

Quality of Experience
Guides, Drivers and Staff
Felt like I was on a tourist conveyor belt. The guide was rushing through the tour didn’t say anything particularly interesting about the building aside from what I can find out myself online.
Transport
Hammam & Spa Experience Marrakech
Hammam & Spa Experience Marrakech
Morocco

The spa we ended up going to was not the same spa that the organizer said we would be going to. I was a little disappointed because of that and kind of wished I booked my own spa experience. However, the service and experience was good over all. It just wasn’t the spa I wanted to go to.

Quality of Experience
Guides, Drivers and Staff
Transport
Buggy Adventure in the Desert
Buggy Adventure in the Desert
Merzouga

We had fun zooming in the desert. We didn’t see many people on the dunes so we felt like we were alone in the wild instead of being in a tourist trap. The guide was nice and took a few cool videos for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Volubilis Roman ruins
Guided Tour of Volubilis Roman ruins
Volubilis

The guide we got for this place was SO good. We only spent an hour with him but I learned so much. Some people may ask why you want to visit a Roman ruin when you can just go to Italy, but if you enjoy history I think it’s worth coming here as it’s the southern reach of the Roman Empire and it’s a bit different than what you see in Rome yet familiar at the same time. In Italy the nice ruins are all quite busy and you can’t get close to things. Here it was so quiet and peaceful and you can walk anywhere you want.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Marrakech to Enchanting Essaouira
Private Transfer from Marrakech to Enchanting Essaouira
Morocco

Honestly, kind of a boring ride

Three Hour Cooking Workshop at La Maison Arabe
Three Hour Cooking Workshop at La Maison Arabe
Marrakesh

Okay this is hands down the best equipped cooking class we ever did. Everyone gets their own station and it was super organized! Nothing but love for this experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

I really enjoyed the city. It has such a nice energy. To be honest by the time we got to Marrakesh we have already walked through many souks so some of the stuff we saw was a bit repetitive. However, the energy was different. Our guide was fine over all but he make up some facts for some questions we asked. I wish he would just tell us he doesn’t know.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked the whole way so really there’s no transportation needed for this
Guided Tour of Aït Benhaddou
Guided Tour of Aït Benhaddou
Morocco

I am glad we got a guide because otherwise I would have thought one of the movie prop was a historical gate. The guide brought us to one of the few houses still being inhabited. We got to look inside and that was interesting. Overall Ait Benhaddou is super busy so expect it to be overrun by tourists when you go. It is the way it is.

Quality of Experience
Guides, Drivers and Staff
Transport
Le Jardin Secret Gardens Tour
Le Jardin Secret Gardens Tour
Marrakesh

The building was nice. We enjoyed the short tour. Overall pretty little garden.

Quality of Experience
Guides, Drivers and Staff
Transfer to Marrakech via Roses Valley, Ouarzazate,  Aït Benhaddou & Atlas Mountains.
Transfer to Marrakech via Roses Valley, Ouarzazate, Aït Benhaddou & Atlas Mountains.
Morocco

Our guide stopped at many nice photo spots! This is closer to where our guide is from so he knows all the secret photo spots. We also bought some cool minerals from a road side shop. Note: The description mentioned visiting the movie studio but we were told by the driver we don’t have time to do that and I only got to see that studio’s gate.

Quality of Experience
Guides, Drivers and Staff
Transport
Attend the Festival "Moussem" of Roses in Qelaat Mgouna
Attend the Festival "Moussem" of Roses in Qelaat Mgouna
Morocco

This is one of those experience that wasn’t exactly fun per se but it was interesting enough because it was such a local experience (1% tourist and 99% local). There were so many people we couldn’t get a good spot for the parade so we just watched from afar. The parade was simple and short but it’s fun looking at the crowd and it was cool to see so many women and children out and about. We also went to a rose product store that is much loved by the locals - the price was definitely local price because all the locals were doing shopping sprees there for rose products. I also got to join a line dance with some local dancers so that was cool too.

Quality of Experience
Guides, Drivers and Staff
Transport
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco

I love this spot. Way less busy than historical sites in Rome. The tour guide we had was very good. The lunch spot was decent.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Casablanca to Chefchaouen via Rabat
Casablanca to Chefchaouen via Rabat
Morocco

Wish we can have more time at Rabat. The drive itself was a bit boring. Driver doesn’t know much about Rabat. We made a couple stops and was just told to get off and look by ourself. But Chefchoen was a really cute and nice town! We really enjoyed our visit there. We enjoyed walking around there it was safe and super pretty.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike through Berber Villages
Hike through Berber Villages
Morocco

The hike was fun! We liked walking around the slot canyons. The guide was a good hiking guide. He knows how to hike safely and brought us up and down the slopes. The lunch with the family was nice too.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-day guided tour in Fes
Full-day guided tour in Fes
Fes

We don’t like Fes, it’s the only city we felt unsafe in. Someone tried to scam us to led us somewhere weird and someone else chased us and a couple other people with a dog. If you have to skip a city skip this one. The tour guide himself was fine. He brought us to various places and often times he just leave us at each location to explore on our own. I love pottery but the coop we went to made mediocre work. I have seen much better artisans else where. Transportation wise, the driver leaves you at the edge of old city and you have to make the rest of the way yourself which wasn’t that pleasant to be honest.

Quality of Experience
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide
Quick Tour of Casablanca with your Driver-Guide
Morocco

I enjoyed the free time given to us to walk around the by the water but honestly Casablanca is a bit lacking as a city and our driver didn’t know much about the city.

Quality of Experience
Guides, Drivers and Staff
I wish the driver had more info on Casablanca. But he is not from this city so he knows very little about it.
Transport
Transfer to Dades Valley via Todra Gorges
Transfer to Dades Valley via Todra Gorges
Morocco

The drive was a bit boring but the small fossil museum has some very excellent specimens of trilobites and crinoids that you can walk up very close to. The water wells were also interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Fez to Merzouga Desert
Private Transfer from Fez to Merzouga Desert
Morocco

I enjoyed this drive we saw three seasons in one day so it was fun! Also we saw monkeys. The drive is super long though so be forewarned.

Quality of Experience
Guides, Drivers and Staff
Transport
Discovering the Splendors of Meknes, Morocco's Versailles
Discovering the Splendors of Meknes, Morocco's Versailles
Meknes

Everything was closed in the city except for the mausoleum and the souk. The guide tried his best but there was just not much there. I wish Kim Kim warned me about it ahead of time.

Quality of Experience
The historical sites need to finish renovation
Guides, Drivers and Staff
Transport
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga

It was interesting but I wish our guide can speak better English. But perhaps given how remote this area is that is to be expected.

Quality of Experience
Guides, Drivers and Staff
Wish he can speak better English.
Transport
Local specialist: Abdellatif Benaissa
Abdellatif
Abdellatif Benaissa
Local specialist in Marrakesh | Replied on Jun 30, 2024

Hi Clara,

Thank you for sharing your experience! It's great to hear that you had an overall enjoyable 14-day trip to Morocco. Safe travels on your future journeys!

Best Wishes,
Abdel

Why travelers love kimkim

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