Kimkim Trip Reviews

4.8
Based on 20,370 ratings
Read 20,370 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Dream Honeymoon in Greece!
Greece | Jul 16 - Jul 29, 2024

Leigh
Leigh N.
North Andover, MA | Reviewed on Aug 05, 2024
Our honeymoon in Greece was everything we dreamed it would be. Angela did a fabulous job planning our trip, with exciting experiences tailored directly to our preferences. We felt like we didn't have to lift a finger. Our itinerary was very clear and well organized so we always knew where to go and what to look for. We had amazing tour guides like Michael and El who knew the area and showed us the hidden gems of Greece. We loved our catamaran cruises, wine tour, and e-bike adventure. We... Read more

Our honeymoon in Greece was everything we dreamed it would be. Angela did a fabulous job planning our trip, with exciting experiences tailored directly to our preferences. We felt like we didn't have to lift a finger. Our itinerary was very clear and well organized so we always knew where to go and what to look for. We had amazing tour guides like Michael and El who knew the area and showed us the hidden gems of Greece. We loved our catamaran cruises, wine tour, and e-bike adventure. We would definitely use Kimkim again to plan our next trip! Thank you Angela! We are so grateful:)

Hotel Review
Abyssanto Suites & Spa
Santorini

The breakfast at this hotel was AMAZING! We also loved our couples massage and amazing view where you can watch the sunset right from your room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Best of Milos half-day tour
Best of Milos half-day tour
Greece

Michael was amazing! So personable and knowledgable. We fell in love with Milos and all of its charm. Thank you, Michael, for sharing your home with us.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Sailing Tour Around Milos (Catamaran from Adamas)
Full Day Sailing Tour Around Milos (Catamaran from Adamas)
Greece

This was one of our favorite activities we did. The boat was so fun and the staff was amazing. Milos beaches are so stunning!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Angela (Angeliki) Giannioti
Angela (Angeliki)
Angela (Angeliki) Giannioti
Local specialist in Greece | Replied on Aug 05, 2024

Yeia sou, Leigh and Tim,

I'm super excited to know that this special trip was a great experience for you 😍

It was awesome working with you on your honeymoon trip.

We would love to see you coming back soon and show you more of our beautiful country.

Safe travels!
Angela and the GA Trips team

Fantastic organization for an amazing holiday!
Costa Rica | Jul 23 - Aug 3, 2024

G
geraldine c.
France | Reviewed on Aug 04, 2024
We just came back from a fantastic week in Costa Rica.
Holden was very helpful in organizing it. He carefully listened to our wishes and expectations and proposed us a complete itinerary. We then adjusted it through various iterations and he was very flexible all the way.
Once we arrived, we were put in touch with the local contact that helped us navigate a few questions and changes. He also kept checking with us to make sure that everything was going according to expectations. We felt...
Read more

We just came back from a fantastic week in Costa Rica.
Holden was very helpful in organizing it. He carefully listened to our wishes and expectations and proposed us a complete itinerary. We then adjusted it through various iterations and he was very flexible all the way.
Once we arrived, we were put in touch with the local contact that helped us navigate a few questions and changes. He also kept checking with us to make sure that everything was going according to expectations. We felt pampered!
I highly recommend KimKim and their local partner Serendipity!

Hotel Reviews
El Establo Mountain Hotel
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The hotel is overall a bit old so the rooms are quite noisy. But they are very big and comfortable otherwise
Arenal Springs Resort
La Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Monteverde Cloud Forest Guided Hike
Monteverde Cloud Forest Guided Hike
Monteverde
Quality of Experience
Guides, Drivers and Staff
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Ecocentro Danaus Guided Rainforest Walk (without Transportation)
Ecocentro Danaus Guided Rainforest Walk (without Transportation)
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike in Arenal Volcano Park 1968
Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Aug 05, 2024

Hello Geraldine
I'm glad that you and your family had a great time in Costa Rica 🇨🇷 and that we were able to provide you with a great trip plan and Wilman was able to help you adapt with some changes during your travels.
I'm happy to hear that you felt pampered while you were here!

Thank you
Holden Ketchum
Serendipity Adventures

The trip was well planned!
Norway | Jul 14 - Jul 20, 2024

Shaye
Shaye W.
Denver, CO | Reviewed on Aug 04, 2024
The trip was well planned! Read more

The trip was well planned!

Activity Review
Overnight Hike to Trolltunga
Overnight Hike to Trolltunga
Odda

This was an incredible experience. We almost missed our tour due to a lack of communication with our bookings team and Kim Kim. We were told we were with Trolltunga Adventures and the tour started at 11:30. We were actually booked with Trolltunga Active, who start tours at 10:30. We were not told about the parking situation at the base of the hike. We had reserved parking we were not told about in P2 with a paid shuttle to P3. Due to this, it was a hassle to race up the mountain and find our correct group. If not for the amazing tour guides at Trolltunga Active and the humorous shuttle driver, we would have missed out on our favorite part of Norway. We are still trying to get our pictures from the tour guides at Trolltunga Active and have asked Kim Kim for help but have made no progress.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Eliise Nurk
Eliise
Eliise Nurk
Local specialist in Norway | Replied on Aug 12, 2024

Hi, Shaye!

I am sorry for the misunderstanding regarding your hike to Trolltunga.
Luckily all went well at the end. If you still have not received pictures, please look into the trip chat and you will find a link there.

Again, my apologies and I hope that you still had an amazing time in Norway.

All the best
Eliise

Switzerland
Switzerland | Jul 10 - Jul 14, 2024

Shaye
Shaye W.
Denver, CO | Reviewed on Aug 04, 2024
We enjoyed our e-bike tour with Yost. He was so friendly and fun to be around. This trip was well planned and only had one hiccup because of a weather scare but we still got to do all the activities we wanted to do. Read more

We enjoyed our e-bike tour with Yost. He was so friendly and fun to be around. This trip was well planned and only had one hiccup because of a weather scare but we still got to do all the activities we wanted to do.

Activity Reviews
Canyon Swing activity !
Canyon Swing activity !
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
Switzerland

This was such a fun activity! Yost, our tour guide was friendly and fun to be around.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Aug 19, 2024

Hello Shaye,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring our country!
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde

Father / Son 8 day Iceland Trio - Our guide G...
Iceland | Jul 27 - Aug 3, 2024

robert
robert s.
Newark, NJ | Reviewed on Aug 04, 2024
Father / Son 8 day Iceland Trio - Our guide Gunmi was amazing start to finish. From our first contact where my son and I described the kind of vacation we liked (and what we didn’t) Gummi listened and helped design an itinerary perfectly. During our trip Gummi stayed in touch with us, let us know about road closures, helped us find alt activities on the fly (we had an urge to rent E-bikes) and communicated to the last. Iceland is daunting wirh so many names, places and sights but... Read more

Father / Son 8 day Iceland Trio - Our guide Gunmi was amazing start to finish. From our first contact where my son and I described the kind of vacation we liked (and what we didn’t) Gummi listened and helped design an itinerary perfectly. During our trip Gummi stayed in touch with us, let us know about road closures, helped us find alt activities on the fly (we had an urge to rent E-bikes) and communicated to the last.

Iceland is daunting wirh so many names, places and sights but Kimkim’a organization was perfect. We never missed a turn or a were unprepared for a day and each day can be significantly different.

Overall, one of our top trips, we can’t say enough positive things about the planning, the guide or the trip.

Hotel Reviews
CenterHotel Plaza
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Laki
Kirkjubæjarklaustur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms are a bit small.
Landhotel
Hella
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshótel Reykholt
Reykholt

Super friendly staff, nice common area and public space larger rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Lind
Reykjavík

Front desk not very helpful or welcoming. Location is meh.

Authenticity & Character
Lacked activated common area.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lava Cave Explorer Tour
Lava Cave Explorer Tour
Iceland

Enjoyable. It’s a large group so took longer than we’d have liked having to wait for so many people of various walking abilities.

Quality of Experience
Guides, Drivers and Staff
Silfra Snorkeling – Dive Between Continents in Crystal Clear Waters
Silfra Snorkeling – Dive Between Continents in Crystal Clear Waters
Iceland

Worth the effort. It can appear intimidating it it’s really well done and coaches.

Quality of Experience
Guides, Drivers and Staff
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Iceland
Quality of Experience
Guides, Drivers and Staff
Katla Ice Cave
Katla Ice Cave
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist:
G
Guðmundur P.
Iceland | Replied on Aug 04, 2024

Thank you so much for the kind review Robert. It makes me happy to read that the father/son trip went so well :)
All the best and hope to see you in Iceland soon again!

Gummi

A Spectacular Guatemalan Family Adventure
Guatemala | Jul 25 - Aug 3, 2024

Shaylin
Shaylin C.
Brookfield, IL | Reviewed on Aug 04, 2024
Alex was absolutely wonderful from start to finish and our experience in Guatemala was amazing!! I would highly recommend having him and KimKim prepare your next trip! Originally, I was looking for help in planning a trip for my husband and myself. Not knowing too much about Guatamala, I wanted some local advice about what we should see, do, eat, and experience while staying safe. Quickly into the planning my mother-in-law wanted to join and soon after so did my sister-in-law, turning our... Read more

Alex was absolutely wonderful from start to finish and our experience in Guatemala was amazing!! I would highly recommend having him and KimKim prepare your next trip! Originally, I was looking for help in planning a trip for my husband and myself. Not knowing too much about Guatamala, I wanted some local advice about what we should see, do, eat, and experience while staying safe. Quickly into the planning my mother-in-law wanted to join and soon after so did my sister-in-law, turning our adventure into a family holiday haha Alex was incredibly patient and accommodating the entire time. He helped to adapt plans and ensure we all had lots of activities we could enjoy together. Also, when we brought up different ideas he helped to coordinate diverse activities that ended around the same time so everyone could experience what they wanted to see/do without feeling like we missed out on anything which was wonderful.

Joel, our day-to-day guide was also fantastic!! He helped us with translations, cultural nuances, and was an absolut blast to be around. We laughed constantly and his presence make everyone smile. While on our hikes he was knowledgeable and patient as well.

Overall our experience in Guatemala was even better than we expected! The people were so friendly, the food was fantastic, the culture is rich and unique, and thanks to Alex, Joel, and everyone that helped us along the way we had a super easy and safe time traveling around the country.

11/10 - We would all go back in a heartbeat!

Hotel Reviews
Hotel Meson de Maria
Antigua Guatemala

Adorable boutique hotel with a good breakfast and lovely community spaces to relax together during the day. The location is perfect for easy access all around Antigua.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Barcelo
Guatemala City

Easy hotel to access the airport. Comfortable beds, great restaurants, and lovely live music all made the hotel feel very comfortable! However, there was loud music playing until midnight when we were there which made it quite hard to sleep and with a really early flight that was a struggle. I would recommend asking for a quiet room away from the center of the hotel if you are looking for a bit more rest.

Authenticity & Character
Location
Close to the airport
Staff
Cleanliness & Comfort
Hotel Atitlán
Panajachel

A super beautiful hotel with a view that is jaw dropping. The infinity hot tub was a wonderful treat and the chapin breakfast was very good. There were a lot of families with young kids staying in the hotel while we were there so the pool and gardens were quite loud and full of children running around, which is something to note if you're a couple or just adults, but could be a positive if you have children yourself.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Las Lagunas hotel
Flores

Our favorite hotel of the trip! This luxury space makes you feel like you're in a secret getaway. The staff was so kind and friendly, the rooms we huge with private hot tubs, and everywhere on property there were amazing views of the lake and jungle!! The bed was super comfortable as well and the shower was perfect after a day in the kayaks or out exploring Tikal. The food was all delicious as well (breakfast, lunch, & dinner!), if you like cinnamon rolls I would suggest their french toast for breakfast. Highly highly recommend!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Aug 06, 2024
Hola Shaylin, you guys are amazing. Thank you for taking the time to provide honest feedback. I'm so happy you all have fun and now have good memories to share with your friends and family at home. I will check on the hotel areas to ensure better rest for future travelers. I'm sorry you had to deal with that situation. Joel had a fantastic time and shared only good things about you. I'm very thankful for you giving me the chance to visit this lovely place I get to call home. You made my... Read more

Hola Shaylin, you guys are amazing. Thank you for taking the time to provide honest feedback. I'm so happy you all have fun and now have good memories to share with your friends and family at home.

I will check on the hotel areas to ensure better rest for future travelers. I'm sorry you had to deal with that situation.

Joel had a fantastic time and shared only good things about you. I'm very thankful for you giving me the chance to visit this lovely place I get to call home. You made my job easier by being sincere and direct with your preferences.

Once again thank you and I hope you guys had a nice return back home.

Best from lovely Antigua,
Alex

The Naeroyfjord and the Geiranger Fjord were...
Norway | Jun 15 - Jun 23, 2024

P
Paul A.
Denver, CO | Reviewed on Aug 03, 2024

The Naeroyfjord and the Geiranger Fjord were the highlights for us. The geography is so unusual.

Local specialist: Anna Grindevoll Strønstad
Anna
Anna Grindevoll Strønstad
Local specialist in Norway | Replied on Apr 30, 2025

Thank you so much for your kind review, Paul! I´m thrilled to hear that the Nærøyfjord and Geirangerfjord stood out—those landscapes truly are something special.
I hope you reach out again if you ever want to come back to Norway :)
Sincerely,
Anna

Kimkim was absolutely amazing connecting us with BASQUELANDS WAY Travel
Basque Country | Jul 14 - Jul 20, 2024

Janis
Janis E.
Chicago, IL | Reviewed on Aug 03, 2024
Kimkim was absolutely amazing connecting us with local guides for our trip to the Basque Country! We were constantly taken care of from the moment we arrived in the Bilbao airport and saw our driver with our name until our return there after exploring this beautiful country. Kimkim connected us with BASQUELANDS WAY travel. Alfonso was in touch with me to plan our trip weeks before our departure. He booked hotels, drivers, restaurants, entry to museums and local activities. His flexibility... Read more

Kimkim was absolutely amazing connecting us with local guides for our trip to the Basque Country! We were constantly taken care of from the moment we arrived in the Bilbao airport and saw our driver with our name until our return there after exploring this beautiful country. Kimkim connected us with BASQUELANDS WAY travel. Alfonso was in touch with me to plan our trip weeks before our departure. He booked hotels, drivers, restaurants, entry to museums and local activities. His flexibility and knowledge of the towns we visited was outstanding. Susanna was our local guide in Bilbao and incredibly knowledgeable in every aspect. Our tour of the Guggenheim was an amazing experience. What a joy to be in her presence. Alfonso planned our travels through cities between Bilbao and San Sebastián. When we realized that a planned hike was not what we expected, he quickly changed the itinerary to meet our needs. The hotels he booked were beautiful. The sunset cruise amazing. Guernica, Hondaribbia, Pasajes San Juan, San Sebastián were some of the highlights. Alfonso recommended Michelin restaurants, Pintxos bar crawl, sights to see when we weren't in his knowledgeable and caring presence. This was an experience that my husband and I will never forget. Thank you Kimkim. A very special thank you to Alfonso and Susanna.

Activity Reviews
Centro Neighborhood Tapas Walking Tour
Centro Neighborhood Tapas Walking Tour
San Sebastián

So much fun and delicious local Pintxos. We did this multiple times throughout our visit

Quality of Experience
Guides, Drivers and Staff
Transport
Hike, Boat & Lunch on the Bay of Pasaia
Hike, Boat & Lunch on the Bay of Pasaia
San Sebastián
Discover Basque Coast Nature & History
Discover Basque Coast Nature & History
Bilbao
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guggenheim Visit
Private Guggenheim Visit
Bilbao

Susanna made this tour one of the highlights of our trip

Quality of Experience
Guides, Drivers and Staff
So knowledgeable and fun to be with
Transport
Comfort, enjoyable company, fun
Cantabrian Sea Sunset Cruise
Cantabrian Sea Sunset Cruise
San Sebastián

Gorgeous, relaxing

Quality of Experience
Guides, Drivers and Staff
Transport
Bilbao walking tour
Bilbao walking tour
Bilbao
Quality of Experience
Susanna wa spectacular
Guides, Drivers and Staff
Transport
Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Aug 04, 2024

Dear friends.
We appreciate your words, and I´m sure that they´ll be very helpful for other travelers looking for a trip with us.
We wish you the very best!

Perfect Trip arranged by Mathia!
Norway | Jul 18 - Jul 25, 2024

Phillips
Phillips P.
Ashburn, VA | Reviewed on Aug 03, 2024
This is the first time our family of four used KimKim and I know we will be repeat customers based on how amazing our trip to Norway was! Our specialist, Mathia, did a great job developing an itinerary based on our requests, and the trip was once-in-a-lifetime! We said we wanted to experience the beauty of Norway and that's exactly what happened - our accommodations in Aurland were right on the water of the fjord, and we saw an otter hanging out there one morning! The hotel in Ulvik was... Read more

This is the first time our family of four used KimKim and I know we will be repeat customers based on how amazing our trip to Norway was! Our specialist, Mathia, did a great job developing an itinerary based on our requests, and the trip was once-in-a-lifetime! We said we wanted to experience the beauty of Norway and that's exactly what happened - our accommodations in Aurland were right on the water of the fjord, and we saw an otter hanging out there one morning! The hotel in Ulvik was comfortable and convenient, and all the transfers and tickets were perfect. Because everything was taken care of, we were more relaxed and able to truly enjoy the trip. On Mathia's recommendation, we stayed a day in Bergen and I'm so grateful he recommended it - Bergen was the highlight of the trip. The guide in Bergen provided a wonderful overview of the city and we were able to enjoy our personal time there even more. I knew this itinerary was a good one when native Norwegians told us "You saw the best places!". Many thanks to Mathia and his support on this journey!

Hotel Reviews
Strand Fjordhotel
Ulvik

Family run hotel with lots of character, big rooms and large patio area right on the water. We really enjoyed our time there and the personal attention from the staff ensured a wonderful stay. Conveniently located in the middle of the village, easy walk to the cider farms, kayaks and bikes available for rental.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Opera
Oslo

Conveniently located, clean rooms, good breakfast buffet - just what we needed. Literally steps from the train station, which we used to arrive and depart, so the convenience was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Norge by Scandic
Bergen

Amazing breakfast buffet - so many choices and a great way to fill up before a busy day! Rooms were clean and appropriately sized for a city hotel. Location is perfect in the middle of Bergen within walking distance to everything. It was a great home base for our two days in Bergen.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vangsgaarden Gjestgiveri
Aurland

We stayed in a cabin right on the water with a small kitchen and living area - it was great for our family of four. We had a small sitting area outside that was right on the water, so I spend most of my time out there, looking at the fjord. Excellent breakfast and conveniently located right in the middle of the village.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore a Cider Farm in Hardanger
Explore a Cider Farm in Hardanger
Ulvik

This cider walking tour was a great way to learn about the Hardanger fjord area, as well as learn more about apple orchards and cider production. It was very interesting and helped me understand more about this part of Norway. Highly recommend as a good way to stretch your legs and learn.

Quality of Experience
Guides, Drivers and Staff
Transport
Bergen Walking Tour With a Local Guide
Bergen Walking Tour With a Local Guide
Bergen

Amazing! Highly recommend doing a tour with John - his knowledge about the area really enhanced our stay in Bergen. He took us all over the city at a measured pace and pointed out things only the locals know. It was a great experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Fjordsafari Extended
Fjordsafari Extended
Norway

Excellent! Up close and personal view of the fjord and villages - really enhanced our understanding and awe of the area. Staff was pleasant and professional - I appreciated their attention to safety. Highly recommend. I was concerned about motion sickness and it was not a problem at all - so glad our planner recommended this activity.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Stegastein Viewpoint
Visit Stegastein Viewpoint
Norway

Amazing view - great way to get a feel for the area on our first day there. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Aug 04, 2024
Dear Dwight, Kim, and Phamily,
Thank you very much for your lovely review.
What a pleasure to plan this summer trip with you guys. You followed my recommendations and put a complete trust on me. The planning phase was so easy to discuss together. I am so happy to hear you liked the accommodations and activities we selected in Ulvik and Bergen. And my great satisfaction is to hear that a local told you visited the best places. It means a lot to me.
There is no doubt you deserved it all. Your...
Read more

Dear Dwight, Kim, and Phamily,
Thank you very much for your lovely review.
What a pleasure to plan this summer trip with you guys. You followed my recommendations and put a complete trust on me. The planning phase was so easy to discuss together. I am so happy to hear you liked the accommodations and activities we selected in Ulvik and Bergen. And my great satisfaction is to hear that a local told you visited the best places. It means a lot to me.
There is no doubt you deserved it all. Your kindness and participation has been remarkable. If you decide to visit Norway again, please let me help you again. Maybe in winter, we can meet in Northern Norway under a dancing green sky. Think about it. ;)
I will make a great use of your experience, a gift to improve the quality of my work.
I wish you the best in life, love, and everything else connected to it. :)
Mathia

Opportunities for improvement
Croatia | Jul 23 - Jul 28, 2024

A
Ariel S.
Shaw, DC | Reviewed on Aug 03, 2024
While the planning leading up to the trip went well, in-country was a different story. There were a number of occasions where the itinerary wasn't clear on meeting points or how we would recognize/find our guide, which caused confusion within our large travel group and created more work for me, as the local specialist unfortunately made me the de facto trip leader. The ratio of time spent liaising with the local specialist while in country relative to enjoying my time in country was off. ... Read more

While the planning leading up to the trip went well, in-country was a different story. There were a number of occasions where the itinerary wasn't clear on meeting points or how we would recognize/find our guide, which caused confusion within our large travel group and created more work for me, as the local specialist unfortunately made me the de facto trip leader. The ratio of time spent liaising with the local specialist while in country relative to enjoying my time in country was off. There was also a lot of confusion coordinating airport transfers home, and I finally had to tell the local specialist to please work with the travelers in our group directly instead of through me (note, at least one of our travelers was proactively trying to work with the local specialist directly, but the local specialist would not answer her and instead would come to me). She did so, but was somewhat unprofessional about it, getting defensive and blaming us directly to us for the confusion. I acknowledge that this group did not make it easy on her (as she pointed out to us on more than one occasion, not everyone added their flight info on the platform or did so in a timely manner), but I'm not sure it's a best practice in customer service or hospitality to blame the customer.

One smaller note -- one of the hotels was supposed to provide breakfast but didn't. A refund for that would be nice.

Activity Reviews
Vis Island Experience
Vis Island Experience
Hvar

We had a great time but it wasn't at all what was described in the itinerary, so marking down for that reason.

Sunset sailing Dubrovnik
Sunset sailing Dubrovnik
Dubrovnik
Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik
Sunset sailing Pakleni islands tour
Sunset sailing Pakleni islands tour
Hvar
Split Food Tour
Split Food Tour
Split
Local specialist: Anna-Maria Frid
Anna-Maria
Anna-Maria Frid
Local specialist in Zagreb, Croatia | Replied on Aug 06, 2024

Hello Ariel,
thank you very much for the review you wrote and for the time you took to write it.
Regarding the breakfast, the refund will be processed as soon as we receive it from the hotel.

It was a great pleasure organising this trip for you and seeing it through.

Kind regards
Anna-Maria

Really amazing!
Brazil | Jul 19 - Jul 25, 2024

Julie
Julie B.
Chicago, IL | Reviewed on Aug 03, 2024
We had an exceptional experience with Renata at KimKim as well as the local guides with Bravo Brazil. Everything went off without a hitch. Everyone was so professional and courteous. We would definitely book another trip with KimKim. Very impressed! Read more

We had an exceptional experience with Renata at KimKim as well as the local guides with Bravo Brazil. Everything went off without a hitch. Everyone was so professional and courteous. We would definitely book another trip with KimKim. Very impressed!

Hotel Review
Pousada Pequi
Aquidauana

This is an absolute gem of a place. It is so unique, the food is amazing, and the staff were really exceptional. The tours were so much fun and so interesting and we all had a good time from teenager to adult!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hiking & Waterfalls at Boca da Onça farm
Hiking & Waterfalls at Boca da Onça farm
Bonito MS

This hike was absolutely gorgeous. Honestly, it blew all of us away. We felt like we were in a movie :-) The waterfalls are incredible! This was definitely a highlight of our trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Renata Guglielmetti
Renata
Renata Guglielmetti
Local specialist in Brazil | Replied on Aug 05, 2024

Thank you so much for your wonderful feedback Julie! We are thrilled to hear that you had an exceptional experience. It's great to know that everything went smoothly and that our team was professional and courteous. We look forward to helping you plan another trip in the future.
Best,
Renata

Italian Highlights
Italy | Jul 25 - Aug 2, 2024

T
Tom M.
Chicago, IL | Reviewed on Aug 03, 2024
Andrea was fantastic! He helped us navigate a local train delay on a Sunday and kept our trip running smoothly! It was a fantastic experience! We will definitely use Kim Kim to plan our next international trip. Read more

Andrea was fantastic! He helped us navigate a local train delay on a Sunday and kept our trip running smoothly! It was a fantastic experience! We will definitely use Kim Kim to plan our next international trip.

Hotel Reviews
Hotel Gran Duca Di York
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albergo Degli Amici
Monterosso al Mare, Italy
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Antica Locanda Leonardo
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Florence bike tour (small group)
Florence bike tour (small group)
Florence
Quality of Experience
Guides, Drivers and Staff
Winery visit with wine tasting and cooking class
Winery visit with wine tasting and cooking class
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Accademia Gallery visit (Private Guide)
Accademia Gallery visit (Private Guide)
Florence
Milan guided walk, including Duomo - Private guide
Milan guided walk, including Duomo - Private guide
Italy
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 03, 2024

Thank you so much Tom for your nice review. I am glad you enjoyed your time in Italy and we are happy to assist you again, whenever you want to travel.

We loved our trip to Venice, Florence, and Ro...
Italy | Jul 26 - Aug 2, 2024

L
Lisa F.
Newark, NJ | Reviewed on Aug 03, 2024
We loved our trip to Venice, Florence, and Rome. I simply did not have time to plan a trip to three cities, but the activities and tours selected were all perfect for each city. Not having to worry about transportation or getting tickets prevented a lot of stress. Having private tours to the various places of interest meant we skipped long lines and had a much more enjoyable and informative visit than if we’d done it on our own. We had time to wander around on our own as well, which my family... Read more

We loved our trip to Venice, Florence, and Rome. I simply did not have time to plan a trip to three cities, but the activities and tours selected were all perfect for each city. Not having to worry about transportation or getting tickets prevented a lot of stress. Having private tours to the various places of interest meant we skipped long lines and had a much more enjoyable and informative visit than if we’d done it on our own. We had time to wander around on our own as well, which my family appreciated.

Activity Reviews
Venice Gondola Ride
Venice Gondola Ride
Venice

I thought a gondola ride was just a touristy thing to do, and I’d heard that the canals were smelly. It’s true that here and there as we walked through Venice, occasionally there would be a section of a canal that reeked a bit, but the gondola ride itself was not on one of those sections. The ride was relaxing, interesting, and fun. It was an extremely enjoyable experience, and I would definitely do it again. I only wish it had been longer.

Quality of Experience
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

Our guide was extremely knowledgeable about the art in Florence. We spent a long time in the Galleria looking at the statue of David, and I have a much more informed appreciation of the statue than I did before. Hands down, it was better than if we’d just wandered in on our own without a guide. We visited a few other notable sites in Florence, and our guide, a nice guy to hang out with, had a lot of interesting information about the history and art of the city.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Aug 05, 2024

Hi Lisa,
I'm so glad to hear that your experience with us was as memorable as you say.
It's part of my job, and that of my staff, to make your vacation truly unique.
Thanks for all your nice words.
I truly appreciate your feedback on the areas we need to improve.
Your experience is incredibly important to us, and we are committed to making it exceptional.

grazie mille,
valeria

Great holiday
Indonesia | Apr 24 - May 4, 2024

G
Guido A.
Italy | Reviewed on Aug 03, 2024

Great holiday. We visited Bali and the Komodo archipelago in a three days boat tour. Boat trip in Komodo the highlight of the trip. Ana took care of the driver in Bali and of the cruise in Komodo. Palquda in Bali and Mikel in Komodo looked after us perfectly. Other than a small initial hicchup (make clear if you just booked a driver or also a guide), everything was perfect. Ana was very receptive and quick to answer us about any question/problem. Highly recommended.

Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Aug 12, 2024

Hello dear Guido,

I trust you are well!

Thank you so much for your review and your trust!

I hope to welcome you again in future!

All the best,
Ana

Seamless, smart planning produced a splendid ...
Italy | Jul 18 - Jul 27, 2024

Gail
Gail C.
Daly City, CA | Reviewed on Aug 02, 2024
Seamless, smart planning produced a splendid trip for my family that gave us exactly the experience we'd hoped for. We came in with a rough vision, and Tasos used local knowlege to help us refine it. The logistical suggestions he made increased our ease. The local contractors he found brought our vision to life. The on-demand support allowed us to just relax and enjoy our experience rather than stressing about details. I'm a fairly cheap person. I don't like to spend money that doesn't need... Read more

Seamless, smart planning produced a splendid trip for my family that gave us exactly the experience we'd hoped for. We came in with a rough vision, and Tasos used local knowlege to help us refine it. The logistical suggestions he made increased our ease. The local contractors he found brought our vision to life. The on-demand support allowed us to just relax and enjoy our experience rather than stressing about details. I'm a fairly cheap person. I don't like to spend money that doesn't need spending. But the mark-up we had to pay for KimKim to connect us with Tasos and Tasos to handle all the details of our adventure was well worth it.

Hotel Reviews
Hotel Santa Maria Novella
Florence

Hotel Santa Maria Novella could not have been better. We will stay here every time we visit Florence from here on out. The accommodations were luxurious, the rooms as comfortable as any five-star hotel, the location ideal, the staff available, the AC reliable, and the gym servicable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Souvenir Hotel
Monterosso al Mare

Souvenir Hotel was located in the old town part of Monterosso, far enough from the train to be quiet but just steps from everything we wanted to be close to (beach, shopping, restaurants, trails, etc.). It was just splendid. The AC in one room was broken the first night, but the staff improvised a solution for the next two nights. The breakfast was lovely. The black-out shades were great. We had heard that accommodations in Cinque Terre tend to be spartan and were pleasantly surprised by this clean, comfortable lodging. That said, it's not a five-star hotel! Go in expecting it to be just fine for what you need, not to knock your socks off, and you'll be more than satisfied, especially since location is such a key piece of the puzzle for Cinque Terre.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Capo d'Africa—Colosseo
Rome

Hotel Capo d'Africa - Colosseo was in the perfect location for us. The AC was reliable, the rooms clean, and the breakfast delicious. At our price point, this was a five-star hotel; I'm only giving it four stars because there are certainly more luxurious places to stay in Rome!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bike tour in Tuscany from Florence
Bike tour in Tuscany from Florence
Italy

We can't recommend this experience highly enough! We just wish we had a little more time in the first two stops, since those felt rushed. Also, my husband would have liked a more intense biking experience, and we pushed for that, but what our guides offered turned out to be perfect for our family. My only suggestion would be to change the description to make it clear that the biking is really a cruise, not a work out, even without e-bikes. Having the van to block traffic for us at roundabouts and give one of our kids a little break was a great luxury. And the whole experience was quite seamless and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence Food Markets Tour
Florence Food Markets Tour
Florence

This tour was good and Jessica did a good job. I'm just giving it four stars rather than five because it wasn't as action-packd as our other activities, and we didn't learn as much as we did on the other tours.

Quality of Experience
Guides, Drivers and Staff
Transport
We would have liked to have been met at the hotel and walked over to the food markets. It was tricky getting the kids over to the first one.
Florence Highlights Walking Tour (Semi-private)
Florence Highlights Walking Tour (Semi-private)
Florence

Sara did a fantastic job explaining things to the kids in engaging ways and getting us oriented in the city. She really helped them contextualize David and wrap their minds around the Medici family's power and the historical context of the Renaissance. And her restaurant recommendation was our very favorite from the trip! We went there twice and had one of the best meals we've ever eaten. Just fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
It would have been nice to have been met at the hotel and walked over to the highlights. We had trouble finding our meeting place.
Half-Day Kayak Tour
Half-Day Kayak Tour
Italy

We had a great time kayaking to a secret cove, and our guide did a great job switching folks around in the kayaks to make things work smoothly, but it would have been nice to know ahead of time how choppy the water is! We would have taken medication for motion sickness. Still, it was a great suggestion by Tasos and a great addition to our trip.

Quality of Experience
Guides, Drivers and Staff
Hiking Cinque Terre with Cultural stops
Hiking Cinque Terre with Cultural stops
Cinque Terre

Marta did an incredible job of pivoting to give our family an experience customized to what we needed, even shepherding one of our kids back to the hotel so that the rest of us could hike an additional leg of the trail and returning to escort another child after that leg. The lunch that Tasos and the Travel 12 agency coordinated was absolutely perfect. The food was delicious, and the timing was expertly orchestrated. We can't recommend this activity highly enough!

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Marco was really great at what he does! He kept things interesting for the kids, pivoted to switch things around to beat the heat, gave us advice on other stuff in Rome, and more.

Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

Tania did a lovely job helping us navigate the lines and see what we wanted to see!

Private Sunset Rome Walking Tour & Orientation
Private Sunset Rome Walking Tour & Orientation
Rome

This part of our trip was a bit disappointing. Our tour guide had a thick accent which meant that two of our kids couldn't understand what she was saying. The tour covered the Colloseum, which we were scheduled to see later in our trip, and we weren't able to have any special access to anything else. No "stand here" secrets to deal with the crowds at Trevi Fountain, no restaurant recommendations in the neighborhood we wanted to eat in, no going inside the Palazzos listed as places we'd see, etc. It felt a bit like a neighbor or family friend walking us around town rather than an expert. We would have preferred a tour more tailored to the rest of our itinerary with a guide who spoke English in a way our children could understand.

Quality of Experience
Guides, Drivers and Staff
Local transfer in Rome
Rome

The driver was a little late, but got the job done!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tasos Mylonas

Awesome trip to Argentina with my parents!
Argentina | Jul 9 - Jul 15, 2024

A
Allen F.
San Jose, CA | Reviewed on Aug 02, 2024
We had a wonderful trip, and the planning process was easy and seamless. Camila was terrific in answering all my questions quickly and providing lots of guidance--I always felt supported throughout the planning! During the trip, everything went so smoothly. I especially want to mention our superb guide in Mendoza, Natalia. She was extraordinary. Read more

We had a wonderful trip, and the planning process was easy and seamless. Camila was terrific in answering all my questions quickly and providing lots of guidance--I always felt supported throughout the planning! During the trip, everything went so smoothly. I especially want to mention our superb guide in Mendoza, Natalia. She was extraordinary.

Hotel Reviews
Club Tapiz
Maipú - Mendoza

Staying at Club Tapiz in Mendoza was just glorious. It was so relaxing being outside of the town, and the food was extraordinary. We enjoyed a fantastic lunch there one day and breakfast every morning. Both places we stayed at were really quiet, which I appreciated. The atmosphere was serene and perfect for unwinding.

CasaSur Palermo Hotel
Buenos Aires

My stay at CasaSur Palermo Hotel in Buenos Aires was really good. I appreciated the location in Palermo, away from the center but close to shops, restaurants, and bars. It felt less touristy and more chic, which I liked. The only downside was being charged for the coffee in the room, which is unusual compared to the US. Despite mentioning this to the front desk and the manager, they agreed it was strange but couldn't change it. Overall, a great stay with just this minor hiccup.

Location
Local specialist: Camila Plat
Camila
Camila Plat
Local specialist in Buenos Aires | Replied on Aug 02, 2024

Hi Allen!! What a beautiful trip we organized!! I'm so glad you had a great time. I will send your comments to Natalia so she knows how much you enjoyed it!

We look forward to organizing another trip and continuing to explore our beautiful country together!!

Have a wonderful weekend!
Best regards, Cami

Our 25th Wedding Anniversary trip to Scotland!
Scotland | Jun 27 - Jul 5, 2024

Hermine
Hermine G.
North Atlanta, GA | Reviewed on Aug 02, 2024

Our 25th Wedding Anniversary trip to London and Scotland exceeded our expectations. Luigi helped us greatly in mapping out our time in Scotland and creating an itinerary that included all the historical sites we wanted to see. Our guides John Sadler and Bev Palin were delightful and provided insightful and fascinating historical information on all the sites we visited, plus they were just lots of fun. We will be talking about this trip for years to come. Our thanks to all! We will be using Kim Kim for our future international trip planning!

Local specialist: Luigi Pasiani
Luigi
Luigi Pasiani
Local specialist in Edinburgh | Replied on Aug 05, 2024
Good morning, Hermine and Bill,
I was delighted to read your fantastic review of your recent trip and wanted to express my sincere gratitude for your kind words and positive feedback.
Your satisfaction and enjoyment are my top priorities, and it brings me great joy to know that I provided you with a memorable travel experience. Your appreciation for the itinerary, accommodations, and overall service means a lot to me. I work diligently to create exceptional journeys tailored to my client's... Read more

Good morning, Hermine and Bill,
I was delighted to read your fantastic review of your recent trip and wanted to express my sincere gratitude for your kind words and positive feedback.

Your satisfaction and enjoyment are my top priorities, and it brings me great joy to know that I provided you with a memorable travel experience.

Your appreciation for the itinerary, accommodations, and overall service means a lot to me. I work diligently to create exceptional journeys tailored to my client's desires, and it’s gratifying to know I met your expectations.

Your feedback motivates me to continue striving for excellence in crafting unforgettable travel experiences for my guests. It reinforces our dedication to providing the highest level of service and attention to detail.

Thank you again for choosing me as your travel agent and sharing your wonderful experience with others.

Warmest regards,
Luigi

One of our finest vacations ever!
Peru | Jul 12 - Jul 20, 2024

S
Sieg O.
Ashburn, VA | Reviewed on Aug 02, 2024
First and foremost, I'd like to shout out to our specialist, Anne. Anne went out of her way to greet us at our hotel at 2am, shortly after landing. She was very personable, and left notes for us at each of our hotels. It was truly a heartwarming gesture. Anne, thank you so much! Everything ran like clockwork throughout our trip. Transportation was timely and prompt. Hotels remembered our reservations. Transportation and hotel facilities were topnotch. The well-organized arrangements... Read more

First and foremost, I'd like to shout out to our specialist, Anne. Anne went out of her way to greet us at our hotel at 2am, shortly after landing. She was very personable, and left notes for us at each of our hotels. It was truly a heartwarming gesture. Anne, thank you so much!

Everything ran like clockwork throughout our trip. Transportation was timely and prompt. Hotels remembered our reservations. Transportation and hotel facilities were topnotch. The well-organized arrangements allowed us to enjoy our vacation without any worries.

The people we met friendly, and the food we ate was fantastic! We enjoyed our guides- Carlos at the Inkaterra lodge; Freddy in Cusco, Ollytantambo, and Machu Picchu, and Pedro in Paracas. All guides were friendly, personable, and knowledgeable.

We had a fantastic time visiting Peru, and I honestly can't think of anything I would change. Great job, kimkim and Peruvian Soul!

Hotel Reviews
La Hacienda Bahía Paracas
Paracas

A beautiful setting right on the ocean. The acocmmodations were very luxurious and scenic.

Authenticity & Character
Location
Right on the beach!
Staff
Everybody was friendly and attentive, but Yueli was especially helpful and personable. The entire family had separate encounters with her and we all remarked how wonderful she is. what a treasure!
Cleanliness & Comfort
Los Portales Cusco
Cusco

Unfortunately we were here only briefly, so I don't have many details to share. I will say that the hotel staff went out of their way to prepare a box lunch for us, since we had to leave before breakfast started. That was greatly appreciated!

Authenticity & Character
Everything was very clean and luxurious.
Staff
The staff went out of their way to prepare a box lunch for us, since we had to leave before breakfast started.
Cleanliness & Comfort
La Casona de Yucay
Cusco

The accommodations, food , and staff were all amazing.

Authenticity & Character
It felt like we were at a Spanish villa.
Location
Staff
All the staff was friendly and attentive.
Cleanliness & Comfort
Inkaterra Hacienda Concepción
Puerto Maldonado

Inkaterra Hacienda Concepcion has truly amazing food! We couldn't believe the level of cuisine that was offered to us at every meal. Staff was friendly and helpful. The accommodations were scenic and clean. We really enjoyed our stay.

Authenticity & Character
A fine blend of luxury and rustic!
Location
Located in the heart of the rainforest!
Staff
Friendly, attentive, and helpful
Cleanliness & Comfort
Holiday Inn Lima Airport
Lima

Hotel was super clean, the staff was very helpful and friendly, and the breakfast was amazing. Thank you, everybody!

Location
Right next door to the airport- excellent convenience!
Staff
Cleanliness & Comfort
Activity Reviews
Overflight Nazca Lines & Sunset over the dunes
Overflight Nazca Lines & Sunset over the dunes
Peru

The only way to truly appreciate the Nazca lines is from the air. I'm glad I did this, but I won't do it again.

Quality of Experience
Guides, Drivers and Staff
Transport
Machu Picchu Excursion: from Sacred Valley - Machu Picchu - Cusco
Machu Picchu Excursion: from Sacred Valley - Machu Picchu - Cusco
Peru

Pictures don't do justice to Machu Picchu! The amizing constructions surrounded by inspiring mountains and valleys takes your breath away!

Quality of Experience
Guides, Drivers and Staff
Freddy our guide was very personable and knowledgeable.
Transport
 Pachamanca: Traditional Andean Underground Cooking
Pachamanca: Traditional Andean Underground Cooking
Peru

What a lot of fun! It was nice to share an experience like this with other travel groups from various places around the globe.

Quality of Experience
Food
The barbecue was awesome!
Guides, Drivers and Staff
Freddy our guide was fun. The staff were friendly and attentive.
Transport
We walked there from Ollentaytambo, a short and scenic walk.
Chocolate Workshop in Cusco
Chocolate Workshop in Cusco
Cusco

This visit was a blast! We had fun with our docent, Gabriel. He was funny, entertaining, and very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Gabriel, our docent, was funny, entertaining, and very knowledgeable.
Soft hike from Pachar to Ollantaytambo
Soft hike from Pachar to Ollantaytambo
Sacred Valley

We enjoyed walking the Sacred Valley. Being outside and personal with the sites was engaging.

Quality of Experience
Guides, Drivers and Staff
Freddy was entertaining and knowledgeable.
Transport
Time to depart from Hacienda Concepcion
Time to depart from Hacienda Concepcion
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Second day at Hacienda Concepción: Sandoval Lake & Canopy Walkway
Second day at Hacienda Concepción: Sandoval Lake & Canopy Walkway
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
First afternoon at Hacienda Concepcion
First afternoon at Hacienda Concepcion
Peru
Food
Guides, Drivers and Staff
Transport
Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Aug 05, 2024

Hello Sieg,
It was a pleasure meeting you and welcoming you to Peru. I am also glad to read that you had a stress-free trip despite having a packed itinerary. You definitely got to see so many landscapes within our country, from the Amazon to our coastal desert and everything went smoothly.
Thanks for appreciating the small details, and for taking the time to leave this review!
We wish you the best on your future journeys; if you ever come back to Peru, let us know; maybe next time we get to share a cup of coffee!

Cairns and Sydney
Australia | Jul 26 - Aug 1, 2024

Sandy
Sandy P.
Cheshire, CT | Reviewed on Aug 02, 2024
We had a fantastic trip to Cairns and Sydney. Vicky helped us set up a diving trip to Upolu Reef on Ocean Freedom which was fantastic. She also recommended other things to do in Cairns and we had fun exploring it on our own. Hartley’s Crocodile Park was another highlight. I was surprised by how much we learned! After Cairns we went to Sydney and I fell in love with this city! I highly recommend climbing the Harbour Bridge, though it is pretty pricey. The bike tour was also a great way to see... Read more

We had a fantastic trip to Cairns and Sydney. Vicky helped us set up a diving trip to Upolu Reef on Ocean Freedom which was fantastic. She also recommended other things to do in Cairns and we had fun exploring it on our own. Hartley’s Crocodile Park was another highlight. I was surprised by how much we learned! After Cairns we went to Sydney and I fell in love with this city! I highly recommend climbing the Harbour Bridge, though it is pretty pricey. The bike tour was also a great way to see the city. Our trip was great and the pace of it felt right too. I highly recommend Vicki to help you plan a fantastic trip to Australia!

Hotel Reviews
Crystalbrook Riley
Cairns

Crystalbrook Riley was perfect for us. It was a high quality hotel that was close to the Esplanade, but not in the middle of all the action. It was nice to walk 5 minutes down the road away from the noise and chaos of the tourist area to have a more peaceful place to stay. The breakfast was fantastic and the pool was so fun with the white sand beach. I would definitely stay here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Quay Grand Sydney Harbour
Sydney

Wow wow wow-loved this hotel. The location was perfect and the service was spectacular. The staff were so friendly and helpful and the views from our balcony were unbeatable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cairns Lagoon
Cairns Lagoon
Cairns

The Cairns Lagoon was closed for repairs for all of July so we didn’t get to experience it.

Bike Tour - Sydney Highlights
Bike Tour - Sydney Highlights
Sydney

Loved our bike trip through Sydney. Our guide Dylan was so knowledgeable and gave us great tips on what to see/do the following day when we had a free day to explore on our own. The biking is not strenuous at all and you stop often to learn about various sights.

Quality of Experience
Guides, Drivers and Staff
Transport
Breakfast with the Koalas at Hartley's Crocodile Park
Breakfast with the Koalas at Hartley's Crocodile Park
Australia

Our trip to Hartley’s Crocodile Park was very good. We learned a lot about crocs and the other animals and got to pet a koala and a wallaby and a snake. I’m not sure the breakfast with koalas was worth missing our awesome hotel breakfast for, but it was nice to pet a koala and ask questions from the naturalist who was there.

Moore Reef and Fitzroy Island Full Day Tour
Moore Reef and Fitzroy Island Full Day Tour
Cairns

We ended up having a full day at Fitzroy Island since they cancelled the Moore Reef part of our trip. It was a nice day but I think a half day would have been enough. We climbed to the summit of Fitzroy which was a nice way to get a good view. It took about 40 min to climb to the top, walking nonstop uphill. The snorkeling wasn’t great due to high winds and choppy waters, but that was just our luck for the day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Australia

Great trip to to Upolu Reef. The staff aboard the boat was top notch and the diving/snorkeling was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Bridge Climb Summit
Sydney Bridge Climb Summit
Sydney

This is a must-do in my book for Sydney. The views were spectacular and our guide taught us so much. My only complaint is that for the exorbitant price they charge, they should give you the photos they take. Instead, they charge an extra $65 at the end. You aren’t allowed to bring your own camera or phone (which makes sense) so you are forced to pay the extra price at the end if you want a photo.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 02, 2024

Hi Sandy,
I'm so glad you had a fantastic trip to Cairns and Sydney and also enjoyed the Hotels I suggested. It sounds like you had some incredible experiences. Sydney is indeed a beautiful city, and I'm thrilled that you enjoyed climbing the Harbour Bridge and the bike tour. Thank you for your kind words and for recommending me—I’m delighted to have been a part of your adventure Down Under!
Take Care and All the Best
Vicky

Henriquee pepe outstanding very service orien...
Portugal | Jul 7 - Jul 27, 2024

D
Doreen H.
Pittsfield, MA | Reviewed on Aug 02, 2024
Henriquee pepe outstanding very service oriented to what thoughts we had and made efforts to make happen and gave ideas like Porto sunset on the river. Guides in each area knowledgeable explained what we were doing and going gave recommendations adapted to us Lisbon we had gone to castle st Jorge so changed what she would do asked where two mishaps gerez national park I feel one needs to be clear about the concern for safety and because our mentalodel of national parks diffetent. We were... Read more

Henriquee pepe outstanding very service oriented to what thoughts we had and made efforts to make happen and gave ideas like Porto sunset on the river. Guides in each area knowledgeable explained what we were doing and going gave recommendations adapted to us Lisbon we had gone to castle st Jorge so changed what she would do asked where two mishaps gerez national park I feel one needs to be clear about the concern for safety and because our mentalodel of national parks diffetent. We were asked to go to to Algarve airport early because of concern for accident with 3000 in ilets wr got there 3 hours early and did not seem necessaryit would work to leave us.sarah in Porto great stayed with us at bookstore in evora joao had the greatest stories kept granddaughter and friend entertained. Young man in Funchal kind and great the metcado fruit merchant peeled and gave fruit tasting to all of us plus chocolate shop. It felt personal and thoughtful. Ricardo in Porto great also.

Activity Review
8H Private Driver to Gerês National Park
8H Private Driver to Gerês National Park
Peneda-Gerês National Park

Our visit to Gerês National Park was a bit underwhelming. We expected to go hiking on some trails and swim in lagoons, but the actual plan seemed different from what we assumed. The guide took us around a village and explained the myths about wolves, which was interesting, but not what we were anticipating. The driver mentioned that the trails were treacherous, although we were prepared for hiking. It seems there was a misunderstanding between our expectations and what was planned. Unfortunately, this caused some disappointment, especially for my daughter, as we didn't get to enjoy the natural beauty in the way we had hoped.

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Aug 05, 2024

Dear Doreen,
Thank you for sharing your feedback with us.
I am super happy to hear that you had a positive experience and that everyone involved provided an excelent service.
We are grateful for your review and look forward to welcoming you again in the future :)
Your friend in Portugal - Pedro

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