Kimkim Trip Reviews

4.8
Based on 11,710 ratings
Read 11,710 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Mr Minh and his team provided superior servic...
Vietnam | Jan 20 - Feb 3, 2024

Y
Yan G.
Kew Gardens, NY | Reviewed on Feb 04, 2024
Mr Minh and his team provided superior service from the planning stage through the trip support. He was knowledgeable, responsive and caring. My friend had a birthday during the trip and Minh not only helped with the restaurant booking for a special dinner but also arranged for a special birthday cake from him and the team. Very much appreciate the experience and will recommend to others. Read more

Mr Minh and his team provided superior service from the planning stage through the trip support. He was knowledgeable, responsive and caring. My friend had a birthday during the trip and Minh not only helped with the restaurant booking for a special dinner but also arranged for a special birthday cake from him and the team. Very much appreciate the experience and will recommend to others.

Hotel Reviews
Anatole Hotel Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Can Tho Ecolodge
Can Tho

The ceiling fan was not working in the room

Authenticity & Character
Location
Remote and away from anything other than the river
Staff
Cleanliness & Comfort
Le Clos Du Fil Hotel
Ninh Binh

Taking off a star because the restaurant wasn’t staffed for dinner and had very limited choices.

Dragon Legend Cruise
Hon Gai

Very friendly staff and excellent food. Too bad the ship common areas are equipped to deal with the cold temps we had during the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hoian Central Boutique Hotel & Spa

Excellent and responsive service

Authenticity & Character
Location
Despite the name, the hotel isn’t very centrally located, but within walking distance from the center.
Staff
Excellent service!
Cleanliness & Comfort
Harmony Saigon
Ho Chi Minh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pavilion d'Orient
Siem Reap
Authenticity & Character
Location
Not centrally located but serene and relaxing - a true oasis.
Staff
Cleanliness & Comfort
Activity Reviews
Street food tour on Vespa in the evening (Private)
Street food tour on Vespa in the evening (Private)
Ho Chi Minh City
Quality of Experience
Guides, Drivers and Staff
The leader (Hero?) was amazing. The rest were ok - friendly.
Transport
Hoi An Fishing Village - Ancient Town Walking with Street Food Tasting
Hoi An Fishing Village - Ancient Town Walking with Street Food Tasting
Hoi An
Guides, Drivers and Staff
Our guide in Hoi An (Mr. Nhat) was very good
A half day exploring the historic Ho Chi Minh city
A half day exploring the historic Ho Chi Minh city
Ho Chi Minh City
Quality of Experience
Guides, Drivers and Staff
Our guide (Ms. Vivian) was very nice. We had a great time with her!
Transport
Ninh Binh - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Ninh Binh - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Vietnam
Local specialist: Minh Nguyen

A Wonderful Experience Traveling in Columbia
Colombia | Jan 16 - Feb 1, 2024

Daisy
Daisy L.
Seattle, WA | Reviewed on Feb 04, 2024
From the planning to the execution, working with Michael and team was been a pleasure. Before we left, Michael responded to every question promptly and patiently. While we were in Columbia, every driver was courteous and on time, and every guide was knowledgeable and friendly. Our lodgings were all comfortable and in excellent locations. Columbia is a beautiful country, and its people are kind and lovely. Thank you for helping us enjoy this wonderful place! Read more

From the planning to the execution, working with Michael and team was been a pleasure. Before we left, Michael responded to every question promptly and patiently. While we were in Columbia, every driver was courteous and on time, and every guide was knowledgeable and friendly. Our lodgings were all comfortable and in excellent locations. Columbia is a beautiful country, and its people are kind and lovely. Thank you for helping us enjoy this wonderful place!

Hotel Reviews
Casa Legado
Bogota

Beautiful hotel, great location, outstanding service. Clearly lots of thought put into the design of the hotel to make it not only lovely, but comfortable for guests.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Quinta Ladera
Medellin
Authenticity & Character
Location
Great location. Easy walking distance to all the shops and restaurants in Provenza, but nestled on a quiet block--the best of both worlds!
Staff
Cleanliness & Comfort
Sofitel Baru Calablanca
Cartagena

We had an exceptional stay at the Sofitel Calablanca. The property is beautiful. All rooms are lovely, have spectacular Caribbean views, and are beautifully decorated. The food at all the restaurants was excellent. But, what makes this place truly exceptional is the service. Every member of the staff is well-trained, kind, friendly, and focused on the customer experience. We took the high speed boat from Cartegena to the hotel. Fun experience and so much faster than taking a car service back! One note...while the beach at this hotel is lovely and quiet, it is not the "white sand" of Playa Blanca on Isla Baru, which was a slight disappointment. The beach is pretty gravelly--I'm guessing the jungle originally came right down to the beach (as it does on either side of the property), and when Sofitel developed the property, they dredged the coastline and brought in sand. We wanted to avoid crowds, so this did not diminish our enjoyment of the property, but if you are looking for soft white sand gently sloping into the ocean, that is not what this beach offers.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Medellín Transformation Tour
Medellín Transformation Tour
Medellín

Absolute highlight. The guide was excellent, and really helped us understand Medellin's unique history, and all that has been accomplished in the last 15 years. Loved taking the authentic experience of taking the metro system and the gondolas around town.

Quality of Experience
Guides, Drivers and Staff
Transport
Bogota's Essentials (City Tour & Monserrate)
Bogota's Essentials (City Tour & Monserrate)
Bogotá
Quality of Experience
Guides, Drivers and Staff
Transport
Daytrip: Silletera Culture in Santa Elena & La Piedra de Guatapé
Daytrip: Silletera Culture in Santa Elena & La Piedra de Guatapé
Medellín

Great day. We really enjoyed and learned a lot at the flower farm (the gentleman who hosted us there was delightful!). We were a bit surprised (honestly disappointed) at how commercial Guatape was, but very much enjoyed the drive and the view from the top. The walk through the town afterwards was fun as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Streetfood & Market Experience
Streetfood & Market Experience
Medellín

We enjoyed going to the market, and trying the fresh Arepas con Chocolo (literally right off the grill). Otherwise, we're not big juice drinkers, and perhaps we are just not big fans of street food in Columbia.

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner-Experience: Social Colombian Food
Dinner-Experience: Social Colombian Food
Bogotá

We didn't really understand what this was until we arrived that evening. While the food was okay (honestly, it might just be that we don't love traditional Columbian food, which doesn't use very many spices), we really enjoyed the young woman who hosts this experience. She was a fascinating person with great ideas and observations about food, culture, and Columbia.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Feb 05, 2024

Dear Daisy,
Your kind words have truly made our day! It was a pleasure planning and accompanying your journey. Colombia is indeed a beautiful country, and we're honored to have played a part in helping you enjoy its wonders. We are really happy that you have had such a good time in our homecountry.
Hasta pronto,
The Chaska Tours Team

Incredible South African Adventure!
South Africa | Jan 19 - Jan 30, 2024

Sydney
Sydney B.
Denver, CO | Reviewed on Feb 04, 2024
Anna-Marie and her team were absolutely incredible! They made scheduling a breeze and we never had to worry about any miscommunication. Booking was easy and Anna-Marie was always available during our trip to answer any of our questions. She even made a point to come meet us in person one of the days of our trip! I highly recommend her and her team to anyone looking to book a trip through kimkim and especially anyone looking to book a trip to South Africa. Read more

Anna-Marie and her team were absolutely incredible! They made scheduling a breeze and we never had to worry about any miscommunication. Booking was easy and Anna-Marie was always available during our trip to answer any of our questions. She even made a point to come meet us in person one of the days of our trip! I highly recommend her and her team to anyone looking to book a trip through kimkim and especially anyone looking to book a trip to South Africa.

Hotel Reviews
Oude Werf Hotel
Stellenbosch
Authenticity & Character
Location
Staff
Cleanliness & Comfort
One Marine Drive Boutique Hotel
Hermanus
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tree House Boutique Hotel
Cape Town
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Umkumbe Bush Lodge
Sabie Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full-Day Wine Tour
Full-Day Wine Tour
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
E-Biking in the Winelands
E-Biking in the Winelands
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula & Penguins
Cape Peninsula & Penguins
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
A Day in the Kruger Bush with Two Private Game Drives
A Day in the Kruger Bush with Two Private Game Drives
South Africa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayak with Penguins
Kayak with Penguins
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Dinner at GOLD Restaurant
Dinner at GOLD Restaurant
Cape Town
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anna-marie Mocke
Anna-marie
Anna-marie Mocke
Local specialist in Cape, Winelands | Replied on Feb 05, 2024

Hello Sydney

Thank you for the lovely review. It was a great pleasure to help you plan this trip. You and Kathleen very amazing travelers to work with. I am so happy that I got to meet you.

Warm greetings
Anna-marie

ACTIVE INDIA helped us plan the trip of a lifetime
India | Dec 27 - Jan 3, 2024

John
John G.
Los Angeles, CA | Reviewed on Feb 04, 2024
My friends invited us to their wedding in New Delhi this past holiday season. We were overjoyed to go, so we began the planning process. We decided that after the wedding, we wanted to travel around India to see some of what it had to offer. A good friend mentioned a site called KimKim.com, which is a fantastic aggregator for vetted travel agencies. We were presented with ACTIVE INDIA. We were quickly introduced to Ravi. We were impressed with his constant professionalism, flexibility, and... Read more

My friends invited us to their wedding in New Delhi this past holiday season. We were overjoyed to go, so we began the planning process. We decided that after the wedding, we wanted to travel around India to see some of what it had to offer. A good friend mentioned a site called KimKim.com, which is a fantastic aggregator for vetted travel agencies. We were presented with ACTIVE INDIA. We were quickly introduced to Ravi. We were impressed with his constant professionalism, flexibility, and attentiveness. We changed our plans a few times due to changing circumstances and some indecisiveness, and everything was always handled graciously.

When we got to India, we attended the wedding, which was incredible! After the wedding, our adventure began with the help of Active India. We traveled from Jaisalmer to Jodhpur, then from Jaipur to Agra, and then back to New Delhi. Below is a partial list of everything we loved about our trip.

- The tour GUIDES were terrific! At each stop, we had tour guides who were extremely knowledgeable, courteous, and kind. They took pictures of us anytime we asked. We even became friends with one of them. (Some pictures above are with our guides.)

- The DESTINATIONS were well curated. We felt like we saw the best attractions in each city. India is so rich, so clearly, we couldn't see everything, but we didn't feel like we missed out on anything either.

- Our DRIVER was superb. Driving in India is daunting, and Mahesh was always professional, on time, safe, and caring. We liked him and were sad when we had to say goodbye. (He is also pictured above.)

- The HOTELS that were curated all had a unique flare to them and were consistently well run, safe, comfortable, and clean.

- There is MUCH more to list, but you get the idea. We highly recommend ACTIVE INDIA to anyone looking to adventure and experience India. They went out of their way to ensure we had a great experience and were warm and wonderful every step of the way.

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Feb 06, 2024
Dear John and Marissa,
Thank you so much for taking out time to share your detailed reviews about your recent holiday trip to India! We are delighted to hear that your experience in India was wonderful and that you both enjoyed every moment of your holiday.
We are pleased to hear that you have found our guides, drivers, and operational team very knowledgeable, professional, and friendly. The hospitality of our people is something we greatly value, and it's great that you had such a positive... Read more

Dear John and Marissa,
Thank you so much for taking out time to share your detailed reviews about your recent holiday trip to India! We are delighted to hear that your experience in India was wonderful and that you both enjoyed every moment of your holiday.

We are pleased to hear that you have found our guides, drivers, and operational team very knowledgeable, professional, and friendly. The hospitality of our people is something we greatly value, and it's great that you had such a positive experience. And, of course, Indian food and delicacies are unparalleled, and we're pleased that you enjoyed them.

On behalf of our entire Active India team, we want to thank you for choosing us to organize your trip. We truly appreciate your kind words and appreciation.

We hope you can visit India again in the future and explore even more of what our country has to offer. If you decide to do so, please don't hesitate to get in touch with us again.

Thank you for trusting us with your vacation!

Warm regards,

Ravi Tickoo & Team Active India

Our 3 guides each had unique personalities an...
Vietnam | Jan 20 - Feb 3, 2024

Don
Don M.
Onalaska, WI | Reviewed on Feb 04, 2024
Our 3 guides each had unique personalities and different perspectives on Vietnam history. It was interesting to sense how each perspective varied on life in the Country in the post-Vietnam War era. We did not focus or dwell much on the War itself. Only at the Cu Chi Tunnels and My Lai Massacre sites which were both very interesting. Our top places included Ha Long Bay, the Old Town Hanoi District, and Hoi An (especially the Red Bridge Cooking Class). Our favorite days included Mai Chau... Read more

Our 3 guides each had unique personalities and different perspectives on Vietnam history. It was interesting to sense how each perspective varied on life in the Country in the post-Vietnam War era. We did not focus or dwell much on the War itself. Only at the Cu Chi Tunnels and My Lai Massacre sites which were both very interesting.

Our top places included Ha Long Bay, the Old Town Hanoi District, and Hoi An (especially the Red Bridge Cooking Class). Our favorite days included Mai Chau Homestay with Guide Cuong and Mekong River trip with Guide Phat (Kelvin). Our favorite experiences were time spent with local people such as the Home Meal in Paco (near Mai Chau)and the various boat drivers and small family businesses we visited in the Can Tho/Mekong areas (like the noodle factory and coconut candy factory). I would say our small group interactions with local people was the single most enjoyable aspect of the trip. If I were to visit Vietnam again I would try to schedule as much small group contact with local people as possible.

The least favorite part of the trip was Saigon/Ho Chi Minh City. The traffic was very slow and the City too loud and hectic for our liking.

Hotel Reviews
Soleil Hanoi Boutique Hotel
Hanoi

A very nice hotel in a great location from which to explore the Old Town District of Hanoi. The staff were very friendly and we considered the breakfast buffet here to be the best we experienced in Vietnam.

Authenticity & Character
Very friendly staff. Not too much hustle bustle in the lobby and great location.
Location
Staff
Cleanliness & Comfort
Mai Chau With Love Homestay

We happened to hit Mai Chau in an unusually cold and foggy spell in January. The property itself was beautiful and the owner was on-site and provided great service. The area is beautiful but the cold and fog we experienced was uncomfortable. So just beware of January north of Hanoi.

Authenticity & Character
Location
La Siesta Hoi An Resort & Spa
Quảng Nam

A fantastic resort hotel in a great location. The facilities, grounds, pools and walkways that connect them are beautiful and perfectly maintained. It is an easy walk to the Historic Town area and very quiet on the property itself. This was by far and away our favorite hotel stay in Vietnam.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Siesta Premium Sai Gon

The Hotel itself was fine. The rooms were very nice, new, and clean. However, as older travelers, we did not like the Ho Chi Minh City traffic and bustling crowds. If you don't mind the City traffic and crowds the hotel is in a good location to explore the primary downtown area of HCMC.

Victoria Can Tho Resort

A very nice resort Hotel with French architectural influence. The grounds and pools areas are spacious and immaculate. It is an easy walk along a large river to get to downtown Can Tho. We really enjoyed our stay at this property.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Cooking Class at the Red Bridge Cooking School
Private Cooking Class at the Red Bridge Cooking School
Hoi An

We started with a trip to the market to learn about local ingredients, and then had a hands-on cooking class. It was a fun and interactive experience, and we learned some new recipes to try at home.

Quality of Experience
Guides, Drivers and Staff
Can Tho - Visiting Cai Rang floating market
Can Tho - Visiting Cai Rang floating market
Can Tho

We had a private group tour to visit the Cai Rang floating market in Can Tho. It was a unique and vibrant experience to see the market on the water and interact with the local vendors and all the small businesses. We enjoyed the bustling atmosphere and trying some delicious fresh fruits.

Quality of Experience
Hanoi Afternoon City Exploration and Street Food Tour
Hanoi Afternoon City Exploration and Street Food Tour
Hanoi

We explored the city and tried some street food. It was a great way to get a taste of the local culture and cuisine, however we didn't enjoy the chaotic atmosphere of the city and the traffic.

Quality of Experience
Transport
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Feb 15, 2024

Dear Don,
Thank you so much for sharing your experience and insights. I truly appreciate it. I wish I had understood more about your preferences to give you a better trip that was exactly what you were looking for. I hope you, Sara, Sue, and Ann enjoyed the trip overall.
Thanks once again for letting us plan your Vietnam holiday. It was such a pleasure working together with you.
My very best,
Ashley

My local specialist, Minh, is very patient in...
Vietnam | Jan 21 - Feb 1, 2024

S
S K.
Newark, NJ | Reviewed on Feb 04, 2024
My local specialist, Minh, is very patient in organizing the trip according to my needs. She provided the valuable guidance in picking hotels. All the hotels are centrally located. Thuy Vu was the local coordinator who was always checking and updating on local drivers/ guides. Local guides assigned in all towns ( Lee in Hoi An, Benny in HCM city and Borey in Cambodia) are amazing. Customer service is unparalleled. Assigned drivers are extremely professional and always on time. Read more

My local specialist, Minh, is very patient in organizing the trip according to my needs. She provided the valuable guidance in picking hotels. All the hotels are centrally located. Thuy Vu was the local coordinator who was always checking and updating on local drivers/ guides. Local guides assigned in all towns ( Lee in Hoi An, Benny in HCM city and Borey in Cambodia) are amazing. Customer service is unparalleled. Assigned drivers are extremely professional and always on time.

Hotel Reviews
Tirant Hotel
Hoan Kiem, Hanoi

Centrally located, clean, excellent customer service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hoian Central Boutique Hotel & Spa
Authenticity & Character
Location
Execellent location. Walkable to ancient town.
Staff
Front desk staff is extremely professional and helpful
Cleanliness & Comfort
Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Feb 29, 2024

Hi Satya,

Thank you so much for sharing your feedback, I'm excited to know that you have been enjoying Vietnam with us. I would defnitely share you kind words to my team so that they know you appreciate our efforts - so much a motivation! I look forward to welcoming you and your family again anytime soon!

Best wishes,
Minh

Everything was very well coordinated
Costa Rica | Jan 22 - Feb 3, 2024

Anne
Anne C.
Moraga, CA | Reviewed on Feb 04, 2024
Everything was very well coordinated between the activities and the drivers between cities. They were always on time and we found the naturalist guides to be very informative. The lodging options worked for us and we loved being able to refer to the one single itinerary. Also when our flight was cancelled and we had a day delay, our kimkim contact was helpful and responsive in making changes. Read more

Everything was very well coordinated between the activities and the drivers between cities. They were always on time and we found the naturalist guides to be very informative. The lodging options worked for us and we loved being able to refer to the one single itinerary. Also when our flight was cancelled and we had a day delay, our kimkim contact was helpful and responsive in making changes.

Hotel Reviews
Hotel Lomas del Volcán
Fortuna

The cabin was lovely and very private. The breakfast buffet was expansive and high quality; the restaurants were both good, although the fine dining one was a bit overpriced.

Authenticity & Character
We loved the individual cabins
Location
The grounds were beautiful. Liked the hiking trail!
Staff
Everyone was very helpful
Cleanliness & Comfort
Si Como No Resort & Wildlife Refuge
Manuel Antonio

We were very happy to be a bit away from the crowds at the beach. The view was amazing, the room was very comfortable. There’s no TV and we never missed it because we had the view and jungle/howler monkeys below. There are quite a few steps up and down the place which might be a problem for some people. The staff was super helpful and there are some great restaurants a minute or two walk away.

Authenticity & Character
Location
Amazing view, away from the crazy beach crowds
Staff
Cleanliness & Comfort
Local specialist: Gustavo Camperos

Manuel Antonio/Monteverde/La Fortuna/Playa Hermosa
Costa Rica | Jan 23 - Feb 2, 2024

Chris
Chris G.
Newark, NJ | Reviewed on Feb 04, 2024
We had great excursions in all the areas of Costa Rica we visited. Some of the highlights were Luis guided walk through Manuel Antonio Park. We wouldn’t have seen 90% of the animals without him. Street art in Joca was also a great stop on travel day. Monteverde night hike was a great chance to see insects, bats and sleeping birds. Sky Adventures zipline in Arenal was amazing. The Mistico Hanging bridges with David was phenomenal. He was great explaining the different climates and spotting... Read more

We had great excursions in all the areas of Costa Rica we visited. Some of the highlights were Luis guided walk through Manuel Antonio Park. We wouldn’t have seen 90% of the animals without him. Street art in Joca was also a great stop on travel day. Monteverde night hike was a great chance to see insects, bats and sleeping birds. Sky Adventures zipline in Arenal was amazing. The Mistico Hanging bridges with David was phenomenal. He was great explaining the different climates and spotting animals (vipers, coati, howler monkeys and sloths).

Hotel Reviews
El Establo Mountain Hotel
Monteverde

Everything was amazing. The room, the view, the staff, the food…. The only negative is we didn’t stay long enough to explore the grounds, restaurant and pool

Authenticity & Character
Views are unbeatable, the spa is also amazing.
Location
Sunset views from the room and top of the property were great. Centrally located in town to access stores and restaurants
Staff
Friendly, courteous, helpful, friendly
Cleanliness & Comfort
Hotel San Bada Resort & Spa
Manuel Antonio

The hotel was nice and staff were great, but everything does feel a little run down. The pool wasn’t fully operational and wifi was spotty or out.

Authenticity & Character
Location
Access to the park can’t be beat and it is walkable to the beach. I would feel unsafe taking the access tunnel to the beach alone. But it might be better to stay closer to Quepos for restaurants and excursions outside the park.
Staff
Cleanliness & Comfort
The staff kept everything cleanly but the hotel feels a bit rundown. The pool fountains and hot tub were broken, the room door had large gaps, the patio door can be opened even when locked and a lot of visible tile/caulking repairs in the bathroom
Casa Luna Hotel & Spa
La Fortuna

Check in was easy and the staff was helpful in explaining how to get around town and in setting up a trip to a hot spring. Their spa, pool and breakfast were also great.

Authenticity & Character
The spa is excellent, there is a pools, multiple hot tubs, and small hiking trail on premises. The landscaping is also very nice and makes you feel more secluded from the other guests
Location
Near town for restaurants and night life and they had two great restaurants (Chante verde and Dona Liz Pupuseria) walking distance. The rainforest chocolate tour is excellent and also walkable from the hotel.
Staff
Very helpful in making recommendations for activities and helping setup reservations
Cleanliness & Comfort
The only negative was being able to hear our upstairs neighbors through the ceiling.
Villas Sol Hotel And Beach Resort
Playa Hermosa
Authenticity & Character
Location
Shuttles or a car are recommend for getting around as the grounds are steep and roadways narrow for pedestrians. But the hotel does have a good shuttle service that addresses this. Great sunset views from the hotel/pool area overlooking the bay.
Staff
Cleanliness & Comfort
We needed to ask housekeeping to clean the room at checkin, the floors were still dirty and had leftover hair ties from the previous guests. But the bathroom and bedding/towels were fresh. No cleanliness issues aside from this. The lighting in rooms should be improved. There are small overhead led lights (2 above the bed headboard, and 1 in the entry) but I needed to use a flashlight to find items in my luggage after sunset. The hotel does not have an elevator, this was not an issue for us, but could be for others.
Activity Reviews
Ocean Kayaking & Snorkeling in Manuel Antonio
Ocean Kayaking & Snorkeling in Manuel Antonio
Manuel Antonio

Pleasant kayak and snorkeling experience with a snack and lunch included.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kudos to our driver making pickup/dropoff on the other side of the bay where the roads were narrow, winding and full of traffic.
Night Walk: Children's Eternal Forest
Night Walk: Children's Eternal Forest
Monteverde

It was nice to see and hear animals that are normally not visible during the day

Quality of Experience
Guides, Drivers and Staff
Transport
Sky Adventures Zip Lines
Sky Adventures Zip Lines
Arenal/La Fortuna

Great experience on the zipline, helpful guides and ground staff. Great views of the volcano and lake from the deck.

Quality of Experience
Guides, Drivers and Staff
Transport
You can stay for lunch at the cafe and enjoy the views. There is a schedule with shuttle times to plan your return.
Morning Sailing Tour
Morning Sailing Tour
Costa Rica

The crew was very nice, informative, and quick to offer drinks/snacks.

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Guided Hike
Monteverde Cloud Forest Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Ian has an incredible knowledge of the forest, particularly the plant life. Would have preferred if he was a little more professional towards other guides/groups (they’re walking too fast and missed this orchid, he always takes groups too big to experience the forest, etc.)
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Luis was excellent at keeping the group organized, engaged and has an incredible talent for spotting animals and explaining their habitats and actions
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 05, 2024

Chris and Kiko, I'm glad you enjoyed the excursions across your long trip. It looks like you have some great photos of your adventures and that your birthday trip was memorable!

12 Amazing days in Vietnam!!!
Vietnam | Jan 18 - Jan 30, 2024

meredith
meredith s.
Australia | Reviewed on Feb 03, 2024
Thos was our first trip to South East Asia as a family group of 5 and as I was the one putting the trip together, was unsure as to where to go or what to do as we realy wanted an authentic experience of life in Vietnam.
Huyen and I put together an exceptional itinerary that accommodated all our needs
Going on a large group tour was not what we wanted, as we had slower members in our group, also we normally do a self planned holiday, so a private tour was the perfect solution.
Our...
Read more

Thos was our first trip to South East Asia as a family group of 5 and as I was the one putting the trip together, was unsure as to where to go or what to do as we realy wanted an authentic experience of life in Vietnam.
Huyen and I put together an exceptional itinerary that accommodated all our needs
Going on a large group tour was not what we wanted, as we had slower members in our group, also we normally do a self planned holiday, so a private tour was the perfect solution.
Our drivers and Guides where exceptional!
Gavin, Jerry and Han qickly became friends that where super knowledgeable and caring and patient with our group. Our guides where also generous in sharing their families stories which gave us an insight to Vietnam's past.
We visited the "mustn't miss" sites but also loved the street food tours and bicycle trips to see how rice paper, rice wine, farming, pottery making and other family run business. These everyday experiences made it for me.
10 out of 10 Huyen and her team.
Will be definitely using KimKim again!!!

Hotel Reviews
Hong Ngoc Dynastie Hotel & Spa
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rosaleen Boutique Hotel
Hue

The front desk staff arranged scooter hire for our group and when one of the group backed out they didn't charge us, very kind.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Swan Cruise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hoi An Rose Garden Hotel
Hoi An
Authenticity & Character
Location
A 20 min walk to town or a quick taxi trip
Staff
Arranged taxis to town, very helpful
Cleanliness & Comfort
Hoa Binh 1 Hotel
Staff
Very helpfull front desk staff with finding dinner options
Cleanliness & Comfort
Activity Reviews
Hoa Lu & Trang An Grottoes - Ninh Binh Train Station
Hoa Lu & Trang An Grottoes - Ninh Binh Train Station
Vietnam

We where blown away with the beauty of Trang An. The boat rides through the extensive cave systems and the landscape is breathtaking. Don't miss it!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hue - Thien Mu Pagoda - Thuy Bieu Village
Hue - Thien Mu Pagoda - Thuy Bieu Village
Hue

Lovely relaxing lunch and foot massage. Loved the bike ride around surrounding village and local industries

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hue City tour full day
Hue City tour full day
Hue

Found the Imperial citadel and the tomb of Khai Dinh fascinating, if you love history. Mind you the gothic architecture and the lavish main room of the Khai Dinh tomb must be seen to be believed!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An - Cam Thanh Coconut Village - Tra Que Village
Hoi An - Cam Thanh Coconut Village - Tra Que Village
Hoi An

When we where approaching the Cam thanh coconut village it looked like a cheesy tourist activity. Jerry assured us it would be fun and he was right. We had a lot of fun and our boat guides looked like they where enjoying their jobs. An absolute blast!! The bike ride through quiet countryside and the visit to the farm with lunch was a huge highlight for our group. Perfect day.

Quality of Experience
Food
Loved the cooking class
Guides, Drivers and Staff
Transport
Half-day Cu Chi Tunnels tour
Half-day Cu Chi Tunnels tour
Ho Chi Minh City

I realy enjoyed hearing about the ingenious ways in which the inhabitants of the tunnels survived and outsmarted the invaders.

Guides, Drivers and Staff
Transport
Ho Chi Minh- Ben Tre - Long Xuyen
Ho Chi Minh- Ben Tre - Long Xuyen
Vietnam

We realy enjoyed visiting the brick works and the coconut product area and mat weaving, lunch was spectacular.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Long Xuyen Floating market
Long Xuyen Floating market
Vietnam

Very little activity. The floating markets are almost gone. Tiger Island on the other hand was a wonderful experience Tiger temple and local industries with rickshaw and lunch at home stay was delightful

Food
Guides, Drivers and Staff
Transport
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Feb 06, 2024

Dear Meredith,
Thank you very much for your honest appreciation. I am delighted to hear that your family had a wonderful trip in Vietnam. Thank you so much for trusting me and booking with Kimkim. I will forward your feedback to our team to let them know how well they performed. I look forward to welcoming you back to Vietnam soon.

Best wishes,
Huyen Nghiem (Ms)

Amazing Time in Africa!
South Africa | Jan 19 - Jan 30, 2024

Kathleen
Kathleen W.
Smyrna, GA | Reviewed on Feb 03, 2024
We had the most amazing time thanks to Anna Marie and her team! Steph with Earthstompers was such a fantastic guide as well. All of the activities selected were such fun. The pace of the trip was perfect with blocks of free time scattered throughout. It was a treat to get to meet Anna Marie in person at one of the wine tastings. The ebiking was a bit of a challenge for me but I appreciated the opportunity. I loved Gold restaurant and getting to try so many different kinds of food. Each of our... Read more

We had the most amazing time thanks to Anna Marie and her team! Steph with Earthstompers was such a fantastic guide as well. All of the activities selected were such fun. The pace of the trip was perfect with blocks of free time scattered throughout. It was a treat to get to meet Anna Marie in person at one of the wine tastings. The ebiking was a bit of a challenge for me but I appreciated the opportunity. I loved Gold restaurant and getting to try so many different kinds of food. Each of our accommodations were perfect and so cute. All the rooms were clean and beautiful. The one in Hermanus had the most amazing view and Oude Werf was a palace! Overall it was a phenomenal first taste of Africa!

Hotel Reviews
Oude Werf Hotel
Stellenbosch

The room was gorgeous and palatial! I really enjoyed the dining area as well!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
One Marine Drive Boutique Hotel
Hermanus

The view here was incredible!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tree House Boutique Hotel
Cape Town
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Umkumbe Bush Lodge
Sabie Park

This was such a neat experience! First time staying in a place like this and it was great! Had everything needed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dinner at GOLD Restaurant
Dinner at GOLD Restaurant
Cape Town

This was such a neat dinner. The food was delicious and the entertainment was so fun!!

Stanford River Cruise
Stanford River Cruise
South Africa

This was a nice leisurely activity, very low key. I do think it was for more of a mature crowd but we still had a good time.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Wine Tour
Full-Day Wine Tour
South Africa

The full day wine tour was a good time. The three wineries we went to were absolutely gorgeous. The wines were delicious. The restaurant we went to for lunch in town wasn’t the greatest but it was a nice view.

Quality of Experience
Guides, Drivers and Staff
Transport
E-Biking in the Winelands
E-Biking in the Winelands
South Africa

The activity itself was a good challenge. It did seem more of a mountain biking activity-a little tougher than expected.

Quality of Experience
Guides, Drivers and Staff
Transport
Kayak with Penguins
Kayak with Penguins
South Africa

This was such a neat way to start the trip! The weather was perfect and it was a cool outing in the water and being so close to seals and penguins.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Anna-marie Mocke
Anna-marie
Anna-marie Mocke
Local specialist in Cape, Winelands | Replied on Feb 05, 2024

Hello Kathleen

Thank you very much for the lovely review and the very helpful feedback. We enjoyed planning this trip with you. You and Sydney were two amazing travelers, and I am so happy that I got to meet you in person.

Warm greetings
Anna-marie

Fantastic trip! We'll be back!
New Zealand | Jan 21 - Jan 29, 2024

D
Dylan T.
San Jose, CA | Reviewed on Feb 03, 2024

Our trip was fantastically planned by Connie. Connie was amazingly fast to respond and had answers to every little question that my wife and I had.

The events that had been planned were a blast and we got as much in as we could. The only thing I wish was that I had planned to be there for more time.

If you need help organizing a trip, Connie was absolutely amazing. I'm sure we'll be using Kimkim again and will reach out to Connie in the future!

Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Feb 03, 2024

Dyland and Rachel,

Thank you so much for taking the time to leave such an excellent review! We are thrilled that you had a seamless and stress-free experience with us. Your kind words are a great testament to the hard work and dedication we invest in each job.
I agree with you, it is always too short... We hope to serve you with another great trip shortly.

Thank you very much

Connie

Thank you Ana for the great support !!
Patagonia | Jan 19 - Jan 27, 2024

R
Raj M.
Marlborough, MA | Reviewed on Feb 03, 2024
Thank you Ana for the great support and planning for our trip to Patagonia. We had expressed some concerns regarding mobility and she was very responsive in arranging a personalized tour for both of us at El Calafate and Natales. The sights were amazing and the local guides were very well informed and accommodating. Overall a great experience and one we would recommend. Read more

Thank you Ana for the great support and planning for our trip to Patagonia. We had expressed some concerns regarding mobility and she was very responsive in arranging a personalized tour for both of us at El Calafate and Natales. The sights were amazing and the local guides were very well informed and accommodating. Overall a great experience and one we would recommend.

Hotel Reviews
Hotel Boutique Le Reve
Santiago

Fabulous gem of a hotel in Santiago. Central to many restaurants and shops. The staff were very helpful and the rooms were fabulous. Lovely little garden inside where you could enjoy breakfast or evening tea. Would definitely recommend

Authenticity & Character
Location
Staff
Incredibly helpful
Cleanliness & Comfort
Los Acebos Ushuaia Hotel
Ushuaia

Way outside the city, but for their shuttle bus too far to get to anything. They have an awesome view on the hill. Restaurant is a glorified function hall. Middling breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mirador del Lago
El Calafate

A nice hotel a short walk out of main downtown area. Large sunny rooms. The hotel is on many levels with steps in between. Hard to lug luggage between entrance and room . Good breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Weskar Lodge
Puerto Natales

A long way from town, fortunately Uber works and made it easy to go in. Views were great from the room which is spartan and compact. The shower is small and wedged in behind the bed with a separate sink and toilet area. Smallish restaurant area, okay breakfast.

Authenticity & Character
Location
Staff
Friendly and helpful staff, spoke English so easy to communicate
Cleanliness & Comfort
Local specialist: Ana Gutierrez
Ana
Ana Gutierrez
Local specialist in Buenos Aires | Replied on Feb 12, 2024

Thanks to YOU Raj, for your trust during the planning process and for your great reception to the alternatives I have offered for your trip. 🙌🏼
Glad to know you and Shiamin had such a great time exploring Patagonia on both sides and have enjoyed the vibrant experiences there.
Your comments will also help us improve our services to future travelers.
Wishing you all the best,

Ana

Amazing Brazil Trip!
Brazil | Jan 18 - Feb 1, 2024

D
Darshana B.
South Africa | Reviewed on Feb 03, 2024
We just got back from our amazing trip Renata helped plan and book. We thank her for organising the cakes at the hotels so we could celebrate my partner's Birthday. It was truly special. All the transfer and accommodations were excellent as well as the guides in the city's. It was really seamless for us to get around as the guides were very helpful with tips and suggestions. THANK YOU! Brazil is a beautiful country which we hope to visit again sometime and see more of it, and will definately... Read more

We just got back from our amazing trip Renata helped plan and book. We thank her for organising the cakes at the hotels so we could celebrate my partner's Birthday. It was truly special. All the transfer and accommodations were excellent as well as the guides in the city's. It was really seamless for us to get around as the guides were very helpful with tips and suggestions. THANK YOU! Brazil is a beautiful country which we hope to visit again sometime and see more of it, and will definately book with Renata again.

Hotel Reviews
Hotel Panamby Guarulhos
Guarulhos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arena Copacabana Hotel
Rio de Janeiro
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asalem
Angra dos Reis

Stunning Views, Amazing food and services. The staff was friendly and accommodating. We Loved every minute of our stay there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Caiçara
Angra dos Reis
Authenticity & Character
Location
Lovely because its close to the stores and restaurants and its beachfront, but its very noisy at night, due to the bars around it.
Staff
Cleanliness & Comfort
Amazon Turtle Lodge

The lodge was much better than we expected. The staff was friendly, and the room and bathroom were comfortable and nice. The views are beautiful. The staff go above and beyond to make you feel comfortable. Our guide was awesome and very knowledgable. The food was also good and hearty. Overall an excellent stay at the lodge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Saint Paul
Manaus - AM
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tijuca Forest, Parque Laje & Santa Teresa
Tijuca Forest, Parque Laje & Santa Teresa
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour  Corcovado and Christ the Redeemer + Pão de Açúcar (Sugarloaf)
Full-Day Tour Corcovado and Christ the Redeemer + Pão de Açúcar (Sugarloaf)
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
They were Excellent!!!
Transport
Excellent Condition of Car used.
Boat Tour Halfway Around Ilha Grande (Group Tour)
Boat Tour Halfway Around Ilha Grande (Group Tour)
Ilha Grande
Quality of Experience
Snorkelling in the lagoon was amazing! they give enough time at each place to enjoy it. The beach we went to was also beautiful!
Guides, Drivers and Staff
Carlos was amazing and very knowledgeable. We enjoyed the trip with him.
Transport
Excellent
Local specialist: Renata Guglielmetti
Renata
Renata Guglielmetti
Local specialist in Brazil | Replied on Feb 06, 2024

Hi Darshana,

Thank you so much for your kind words! I'm very happy to read your news, everything was planned with great care. :)
I hope I can help plan another trip in the near future to this wonderful country, which I love so much.
Best Regards, Renata

Our trip to Costa Rica was fantastic!
Costa Rica | Dec 29 - Jan 7, 2024

J
Joe K.
Shaw, DC | Reviewed on Feb 03, 2024
Our trip to Costa Rica was fantastic! Overall everything went extremely smoothly, from planning to traveling to moving around the country. The experiences were great and the guides were very helpful. Hotels were as advertised. Read more

Our trip to Costa Rica was fantastic! Overall everything went extremely smoothly, from planning to traveling to moving around the country. The experiences were great and the guides were very helpful. Hotels were as advertised.

Hotel Reviews
Arenal Country Inn
Fortuna

Very basic rooms that are quite small. Walking distance from town is a big plus. Pool is nice.

Authenticity & Character
Location
Super close to town
Staff
Cleanliness & Comfort
Rooms are very small
Hotel Belmar
Monteverde

Views were incredible, staff was extremely nice. The food was great and the grounds were great. Only downside is it's not walking distance to town.

Authenticity & Character
Location
The hotel grounds have everything you need but walking to town is difficult
Staff
Cleanliness & Comfort
La Mariposa Hotel
Manuel Antonio

Rooms were great and the grounds were super nice. Beautiful views. Not super close to the beach if that is important to you (need to take a shuttle to a public beach, which only runs 4 times a day). Food was good and pool was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Arenal Hanging Bridges Guided Walk & Tabacon Hot Springs & Meal
Arenal Hanging Bridges Guided Walk & Tabacon Hot Springs & Meal
Arenal/La Fortuna

Hanging bridges guides were great, helped see lots of wildlife. Got very lucky that it was sunny and you could see the volcano. Tabacon hot springs were incredible although meal was not provided. Absolutely worth the extra money for the Tabacon resort.

Quality of Experience
Food
Was not included as part of our tour
Guides, Drivers and Staff
Transport
Little mix up with the tour group and transit back from the hot springs not showing up until much beyond the agreed time.
100% Aventura Zip Line Monteverde
100% Aventura Zip Line Monteverde
Monteverde

Everything went super smoothly, zip lining was great. Unlucky that it was too windy to do to the biggest line but definitely recommend doing the superman zip line at the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Chocolate & Night Hike Experience
Chocolate & Night Hike Experience
Monteverde

Guide was absolutely incredible and the chocolate part was great. Also included coffee tour for people who want to do that as well (no reason to book an extra coffee tour). Saw great and unique wildlife

Quality of Experience
Guides, Drivers and Staff
Guide was incredible
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Absolutely must have a guide as Manuel Antonio is a zoo (literally and figuratively). Lots of people, spend the extra time at the beach as it is not as crowded as the public beaches.

Quality of Experience
Guides, Drivers and Staff
Transport
Private: Arenal Volcano Hike & La Fortuna Waterfall
Private: Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna

Not worth doing a private tour of the volcano hike or waterfall as these are extremely public areas to begin with. Easy to do both in a self guided fashion but our tour guide was still great and the transit was timely.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

An incredible adventure! Kim Kim were super e...
Vietnam | Jan 18 - Jan 31, 2024

H
Hannah V.
Australia | Reviewed on Feb 03, 2024
An incredible adventure! Kim Kim were super easy to use and listened to everything we wanted. Definitely get involved in the planning process so you get the most out of your trip. All the tour guides were fantastic. I felt very safe and looked after my whole trip from start to finish. Thankyou KimKim 10/10 will use you again! Read more

An incredible adventure! Kim Kim were super easy to use and listened to everything we wanted. Definitely get involved in the planning process so you get the most out of your trip. All the tour guides were fantastic. I felt very safe and looked after my whole trip from start to finish. Thankyou KimKim 10/10 will use you again!

Hotel Reviews
Pu Luông Natura Bungalows

Incredible views! incredible destination! very welcoming beautiful staff. Made friends with everyone. Even had a little bonfire one of the nights with the hotel patrons and staff, so lovely!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
New Livitrans Train

Had a fantastic adventure with this accomodation. Definitely worth doing. I would bring your own pillow case. the food was good. there was charging stations with each bed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hoa Binh 1 Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sunline Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cozy Boutique Cruise
Halong,
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi Culture & Walking Tour
Hanoi Culture & Walking Tour
Hanoi

Our guide made this activity exceptional! So much great food and great to get in amongst the hustle and bustle of the city. I wouldnt have known where to start or what to try. Was nice to have someone guide us. The guide also tailored it to suit flavours that we would enjoy.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide was AMAZING
Transport
Hoi An Memories Show
Hoi An Memories Show
Hoi An

I enjoyed this performance a lot. It was a little bit 'disney' vietnam. 'touristy'. So was good to see but didnt feel authentic.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Feb 06, 2024

Dear Hanah, Sophie, and the entire team,
Thank you very much for your honest appreciation. I am delighted to hear that you had a wonderful trip in Vietnam. I will forward your feedback to our team to let them know how well they performed. I look forward to welcoming you back to Vietnam soon.

Best wishes,
Huyen Nghiem (Ms)

Exquisite Equadore
Galapagos Islands | Jan 10 - Jan 23, 2024

GEOFFREY
GEOFFREY G.
Santa Fe, NM | Reviewed on Feb 03, 2024

From beginning to end. We had wonderful service, great guides and accommodations. Starting in the Galapagos was a sheer delight and ending up in the Amazonian rainforest just added it to the thrilling adventure that we had in Ecuador. Thanks so much to Kim, Kim and Luis and Kevin the guides who were so professional knowledgeable And personable.

Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Feb 03, 2024

Dear Geoffrey,
Thank you so much for your positive feedback. Nick and I are so happy to learn that you and Martha have had a unique experience here in Ecuador with us. We will make sure to convey your lovely comments to all our guides. We hope to plan more adventures for you soon.
Best,
Tamer & Nick

Thank you Gary - We had an amazing trip in Australia.
Australia | Jan 16 - Jan 30, 2024

Yael
Yael C.
Canada | Reviewed on Feb 02, 2024
We had an amazing trip in Australia. everything was well planed and fitted our requests and budget. We saw lots of new animals, we tasted wonderful wine and food, we dipped in the ocean and in some beautiful waterfalls and we snorkelled the Grate Barrier Reef. Gary was very responsive to our requests and fulfill them very well, while surprising us with some extra tips and special upgrades that we greatly appreciated once we arrived at a venue. It was a stress-free trip and all we had to do... Read more

We had an amazing trip in Australia. everything was well planed and fitted our requests and budget. We saw lots of new animals, we tasted wonderful wine and food, we dipped in the ocean and in some beautiful waterfalls and we snorkelled the Grate Barrier Reef. Gary was very responsive to our requests and fulfill them very well, while surprising us with some extra tips and special upgrades that we greatly appreciated once we arrived at a venue. It was a stress-free trip and all we had to do is to enjoy Australia and the company of each other. Strongly recommending using KimKim and especially Gary - THANK YOU

Hotel Reviews
Amora Hotel Jamison Sydney
Sydney

amazing location and very comfortable room , bed Nice and helpful staff

Authenticity & Character
Location
right on the Main Street in Sydney. Close to everything
Staff
very helpful and friendly - especially the young guys opening the doors
Cleanliness & Comfort
Mercure Cairns
Cairns

this is more like a hostel not very much a hotel. the rooms are very big but empty. no decor, not a dresser to put your cloths, not a table - nothing. The was no remote to the AC unit so the room was freezing. Two towels were provided for 4 nights and no cleaning service. Carins gets lots of rain but they do not provide any umbrellas. The breakfast looks miserable, for the some cost we ate at The Novotel next door and enjoyed a wonderful variety of food and drinks. But the worst were the staff - they were so NOT friendly that we were actually laughing . Its like they were trying to avoid making eye contact with us so they don't need to greet us. The desk is literally next to the elevator and they were pretending to be on the computer or immediately went to the back room without saying simply "Hello". Very weird.

Authenticity & Character
no Character what so ever
Location
The location is OK - it is not as closed to the beach as the other hotels but it is still ok
Staff
the attitude MUST improve. They need to be friendlier and more approachable. They should greet their guests and not let them feel unwelcome as we did
Cleanliness & Comfort
its a very clean hotel but the rooms and showers/bathrooms are not serviced at all and its a bit too much for a stay of 4 nights.
Mercure Melbourne Southbank
Southbank

this is not a 5 stars hotel but is it very well maintained. the rooms are comfortable and large. the coffee at the Lobby Bar was amazing. the location is AWSOME and the staff are nice and friendly. I used the laundry facility - it was very appreciated to have one after 10 days of the trip.

Authenticity & Character
nothing special about this hotel but it is nice and amazingly located. It was decorated for the AO games which added a lot to the vibe.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Australia

a MSUT DO

Half Day Panoramic Sydney Sights
Half Day Panoramic Sydney Sights
Sydney

our specific tour guid was not the best but the tour itself is important for the first day in Sydney

Sydney Aboriginal Dreaming Tour
Sydney Aboriginal Dreaming Tour
Sydney

I think that the idea of this trip was supposed to be much different than what we got. but seriously I have no idea what was this trip about

Hunter Valley Wine Tasting
Hunter Valley Wine Tasting
Sydney

After visiting the Yarra Vally near Melbourne I know that Yarra is better ... HAHAHAH

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Waterfall Wanderers Full Day Tour
Waterfall Wanderers Full Day Tour
Australia

the young guy that took us on the trip was absolutely adorable. it was a very very nice trip

Quality of Experience
Food
I wish the food was a bit better
Guides, Drivers and Staff
Transport
Day trip to the Great Barrier Reef
Day trip to the Great Barrier Reef
Australia

We were taken by a beautiful Catamaran. The staff on the boat were absolutely outstanding !!!!! they took care of each one of the 80+ passengers as if we were royals. I was not feeling well on the way and 2 staff members looked after me easing my sea sick and making me feel better. When one of the guides saw that I was not comfortable with the snorkelling gear in the water he took me personally on trip to the reef attached to a life saving ring making sure to point every special fish and coral we saw on the way. He made my day and I made sure to tell him he did (I tipped him some extra $) .

Quality of Experience
Guides, Drivers and Staff
Transport
Kuranda Deluxe Tour - Skyrail
Kuranda Deluxe Tour - Skyrail
Australia

it is defiantly a MUST do while in Carins. The view from the gondola was outstanding I think that we were a bit tired that day - it was a slow moving and a bit too commercial for our test but, still, a MUST DO

Great Ocean Road Small-Group Ecotour
Great Ocean Road Small-Group Ecotour
Melbourne

nothing to add - the view said it all

Melbourne Foodie Culture
Melbourne Foodie Culture
Melbourne

Probably the highlight of the trip - we learned SOOOOOOO much about Melbourne and Australia that day

Quality of Experience
Guides, Drivers and Staff
Transport
Phillip Island Penguin Parade Day Tour
Phillip Island Penguin Parade Day Tour
Melbourne

I wish we could go Stright to Phillip Island. We LOVED LOVED LOVED the Penguins parade part and being in the "Penguin PLUS" experience made a HUGE difference for us. The day trip itself was a waste of time for us as by now we saw million Koalas and Kangaroos ....

Guides, Drivers and Staff
Transport
Blue Mountains Deluxe Day Tour Experience
Blue Mountains Deluxe Day Tour Experience
Sydney

Our tour Gide was amazing, the group was so friendly and the vibe was very fun. we loved visiting the farm on the way to the mountain.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Yarra Valley Wine Experience
Yarra Valley Wine Experience
Melbourne

Yarra Valley is SOOOO much nicer than Hunter Valley (the wine is better too) - but don't tell the ppl of Sydney I said that ...

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Gary Topic

WONDERFUL TIME IN LAPLAND FINLAND
Finland | Jan 5 - Jan 20, 2024

Ann
Ann B.
Farmington Hills, MI | Reviewed on Feb 02, 2024
We recently completed a trip to Lapland Finland with the assistance of our travel agent, Moonika Apart. In our communication I explained what I was interested in doing and accommodations we wished to reserve. She put together a wonderful itinerary for us and in addition she did so, around a photo workshop that I was attending. She planned accommodations, activities and drivers for us before and after my workshop. She truly listened to what we were hoping to do on this trip and gave her... Read more

We recently completed a trip to Lapland Finland with the assistance of our travel agent, Moonika Apart. In our communication I explained what I was interested in doing and accommodations we wished to reserve. She put together a wonderful itinerary for us and in addition she did so, around a photo workshop that I was attending. She planned accommodations, activities and drivers for us before and after my workshop. She truly listened to what we were hoping to do on this trip and gave her professional opinions and suggestions for excursions and accommodations. Everything she recommended and booked for us was excellent. She truly has a good knowledge of Lapland in Finland and what it has to offer. In fact, she traveled from her home town to our accommodation in Rovanemi to meet us and give us an opportunity to ask more questions in person.

Her communication was OUTSTANDING. She ensured our itinerary and accommodations were excatly what we hoped for. While we were in Lapland, she continued to keep open the lines of communication and inquired on how everything was going and if we needed anything just to contact her. I wanted to stop at a gift shop on our way to one of our longer stays and she coordinated this with our driver. There never was anything we requested that she did not provide and she was always on top of everything.

She knew I was interested in photography and 2 of the drivers she scheduled were also amateur photographers who understood my passion for it and gave me several opportunities on our drive to take photos.

I cannot say enough about the service Moonika provided and highly recommend her for any trip you would wish her to plan. I would utilize her service again in a heartbdeat. Thank you Moonika for everything you did to make our Lapland adventure fun, exciting, comfortable, easy and safe. Your are the BEST!

The Berrys

Hotel Reviews
Arctic Skylight Lodge
Äkäslompolo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nova Skyland Hotel
Rovaniemi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic SnowHotel & Glass Igloos
Rovaniemi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wilderness Hotel Inari & Igloos
Inari
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Finnish Legends and Stories Around the Fire
Finnish Legends and Stories Around the Fire
Rovaniemi

Our guide was very informative and presented many interested stories about Finland and the Sami Culture. The time in the teepee in the wilderness was very unique and we loved it. He served us hot berry juice and made pancakes served with fresh jam - delicious. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Ranua Wildlife Park Visit
Private Ranua Wildlife Park Visit
Rovaniemi

Our guide and driver, Krista Kuu, was so pleasant and accommodating. She not only was an excellent guide, but we enjoyed her company - she is a very nice person. We had fun!

Guides, Drivers and Staff
Transport
Snowshoeing Tour
Snowshoeing Tour
Finland

Awesome guides! Helpful and considerate. They took us on a beautiful snowshoeing adventure through a snowy wintery woodland and onto a lake/swamp where we enjoyed cookies and hot berry juice. A great 3 hour experience. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Sauna Experience at Arctic Skylight Lodge
Sauna Experience at Arctic Skylight Lodge
Finland
Quality of Experience
Guides, Drivers and Staff
Aurora Camp by Sleigh Ride
Aurora Camp by Sleigh Ride
Inari
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Husky Safari
Husky Safari
Finland

Absolutely a fabulous experience. Highly recommend. The husky mushing was fun and so beautiful through the winter wonderland. After the ride we had an opportunity to take photos of the dogs and pet them. We also had hot berry juice and cookies in the warming hut. Would definietly do this again!

Quality of Experience
Guides, Drivers and Staff
Transport
Aurora Hunt by Car
Aurora Hunt by Car
Saariselkä

Our guide did his best to drive us to clearer skies and we were able to see the aurora. It wasn't real dramatic but that is not the fault of the excursion or the driver - it is what Mother Nature provides or doesn't provide at any given time. The vehicle was clean, warm, comfortable and easy to get in and out of when we stopped to take photos of the Aurora. The guide was very conscientious in providing us the best experience possible.

Quality of Experience
Guides, Drivers and Staff
Transport
Ice Fishing by Snowmobile Sleigh
Ice Fishing by Snowmobile Sleigh
Inari

Our Guide Anita was very knowledgeable and skilled at ice fishing and she made good conversation. We didn't catch any fish, but the experience was still worth the time. On the way to the fishing location, we saw a few reindeer roaming the frozen lake. In the warming hut we had delicious reindeer soup, grilled sandwiches, cookies, hot berry drink. We enjoyed the excursion.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dinner at Ice Restaurant
Dinner at Ice Restaurant
Sinettä

The Ice Restaurant is unique and truly an experience to have. The food was very good, but we were just too cold to enjoy it. We both couldn't wait for the next course to come quickly so we could finish eating and leave. We also stayed overnight in the Snow Hotel and would definetly recommend it - we were warm in the snuggly sleeping bags they provided and we loved the experience.

Quality of Experience
Food
Guides, Drivers and Staff
Evening Snowmobile Tour to Wilderness Hut
Evening Snowmobile Tour to Wilderness Hut
Finland

Our two guides, Jana and Annina, were excellent. They outfitted us in snowmobile gear and gave us information on what the excursion entailed. I was apprehensive in driving the snowmobile since I hadn't done so in over 25 years. They had me drive the loop of the parking lot to get comfortable with the machine and assured me if I didn't want to drive after trying it we would switch drivers. Driving was easy and enjoyable. Throughout the 45 minute ride to the Wilderness hut, they had us stop a few times so the guides could check on our comfort and how did I feel about driving. They also stopped and pointed out the Aurora in the sky. Once at the Wilderness hut we enjoyed tasty reindeer soup, hot berry juice and a melted cheese and brown sugar dessert. Overall this was an excellent excursion; truly enjoyable and we always felt safe as there were two guides and two snowmobiles. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aurora Camp
Aurora Camp
Inari
Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Reindeer Ride
Traditional Reindeer Ride
Inari

The reindeer ride was really enjoyable. So relaxing through the winter wonderland. Truly a ride in an absolutely beautiful landscape. Afterwards, we enjoyed stories from the Sami reindeer herder in a traditional Sami teepee, along with hot berry juice and cookies. Great experience.

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Feb 03, 2024

Hello Ann and Greg,

Thank you for all the feedback. I will share this with the guides as well. I'm happy to hear you had a good time in Lapland and it was very nice meeting you both here in Rovaniemi. The photos look really amazing.

Few days ago I also visited the shop you stopped on the way to Inari and I think I ended up buying all the earrings they had there:) I hope you found the hat the guide suggested buying.

All the best and I hope to have you as our guests again in the future!
Moonika

Trip of a Lifetime!
Iceland | Jan 20 - Jan 26, 2024

Sally
Sally L.
San Diego, CA | Reviewed on Feb 02, 2024

Hannah was beyond amazing in planning our trip and working out an adjustment on the fly when our arrival was delayed! Iceland is incredible and we’re already starting to think m about the next trip - and hoping KimKim can help us plan it!

Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine | Replied on Feb 02, 2024

Thank you, Sally and Gina, for your wonderful review!
I am happy you enjoyed your winter trip, next time you should try spring or summer.
Wishing you all the best and happy future travels!
Best regards,
Hanna

Bucket List Trip to Australia/New Zealand
Australia | Jan 16 - Jan 31, 2024

T
Tracy J.
Sunrise Manor, NV | Reviewed on Feb 02, 2024
Our Australia/New Zealand trip was such a wonderful, memorable trip! Liz’ activity suggestions were all great! We appreciated the small group tours ( no more than 12 people) and the tour guides were top notch. All of our airport and tour pick-ups were on-time/ early. It was so nice to see someone greet us at the airports and not having to arrange our own transportation. Even though we had intentionally selected mid-range hotels, they mostly exceeded our expectations and we had some amazing... Read more

Our Australia/New Zealand trip was such a wonderful, memorable trip! Liz’ activity suggestions were all great! We appreciated the small group tours ( no more than 12 people) and the tour guides were top notch. All of our airport and tour pick-ups were on-time/ early. It was so nice to see someone greet us at the airports and not having to arrange our own transportation. Even though we had intentionally selected mid-range hotels, they mostly exceeded our expectations and we had some amazing views from our room. The complementary breakfast at each hotel was also nice. We will certainly recommend Kimkim and Liz to our friends and family!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Feb 03, 2024

Hello Tracy and Mark!!
Thank you for the wonderful review and I am so glad you enjoyed the trip.
It was very nice to work with you and I would do it again anytime!!! So please contact us for your next trip.

Cheers
Liz