Kimkim Trip Reviews

4.8
Based on 18,907 ratings
Read 18,907 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had an amazing trip, visiting multiple cit...
Italy | Oct 12 - Oct 19, 2025

John
John D.
Newark, NJ | Reviewed on Oct 29, 2025
We had an amazing trip, visiting multiple cities in just a week. Starting in Milan we had a walking tour of the city with Emanuela, who was fantastic. If we had realized how beautiful the city was and how much there was to see, we might have stayed another day! But we headed off to Venice for 2 days, which was even more amazing. Eleanora was our guide for a tour of St. Mark's Basilica and Doge Palace, and she was exceptional. Venice was incredible and we loved it! Then we headed down to... Read more

We had an amazing trip, visiting multiple cities in just a week. Starting in Milan we had a walking tour of the city with Emanuela, who was fantastic. If we had realized how beautiful the city was and how much there was to see, we might have stayed another day! But we headed off to Venice for 2 days, which was even more amazing. Eleanora was our guide for a tour of St. Mark's Basilica and Doge Palace, and she was exceptional. Venice was incredible and we loved it! Then we headed down to Rome for several days and enjoyed tours with Sonia (walking tour of the Pantheon on one day and the Colosseum and Roman Forum on another day) and Arianna (Vatican Museums and Sistine Chapel). Those guides were so knowledgeable and informative, and the city of Rome was so incredible, with so much history and beautiful art! We then headed up to Florence (all of our travels were by train, which was so easy and comfortable). We only stayed a day in Florence, although it is deserving of many days to see all beauty, and then we were driven on a day trip to Pisa and up the coast. We stopped in Forte Dei Marmi and Portofino for food and drinks before heading to the Genoa train station for a train ride back to Milan. We departed the following day back to USA and can't wait to visit Italy again! Overall, the planning of our trip by Andrea was perfect. The boutique hotels in each city were excellent, as were the tour guides, train trips, transfers, and drivers. Kimkim and especially Andrea did a superb job and are highly recommended!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 29, 2025

Thank you very much John for your nice words. It was a pleasure talking to you and I'll be more than happy to assist you in the future.

Some good, some bad
Italy | Oct 22 - Oct 28, 2025

L
Lauren C.
Ashburn, VA | Reviewed on Oct 29, 2025
We had a good time in Italy...went to Naples and then Sorrento. Right ifd the bat oue flighr was cancelled and we were diverted to another flight. Becauae if this change the agents canvelled our private airpoet transfer, so we had to spend 70 euro to get a very sketchy ride in a taxi. Knowing what we know now, we would not go back to Naples. Our hotel was nice but in a very bad area. It was dirty and crime ridden, lots of pickpockets. I feel ike we should have been prewarned about this. We... Read more

We had a good time in Italy...went to Naples and then Sorrento. Right ifd the bat oue flighr was cancelled and we were diverted to another flight. Becauae if this change the agents canvelled our private airpoet transfer, so we had to spend 70 euro to get a very sketchy ride in a taxi. Knowing what we know now, we would not go back to Naples. Our hotel was nice but in a very bad area. It was dirty and crime ridden, lots of pickpockets. I feel ike we should have been prewarned about this. We enjoyed our Pompeii visit with a private guide, and Maria was great, but it was advertised as a 3 hour tour and we only spent an hour and a half there. Also, we ate at a restaurant in Pompeii that made my husband very sick.
Sorrento was great but we missed both of the boat days due to my husband's food poisoning. On our final day the transport service was supposed to pick us up at 9 to go to the airport but he didn't arrive until 9:45. He then drove like a maniac to the airport, which was terrifying.
All in all, I'm not sure if I would book again with this service. I didnt appreciate having to pay for a taxi because our flight number changed. I also didn't appreciate our tour being cut so short. I think we should have been warned more about the dangers of Naples as well. Our last day was very stressful due to the late start to the airport and the scary driving experience.

Local specialist: Manuela Cardillo
Manuela
Manuela Cardillo
Local specialist in Madrid, Brescia | Replied on Nov 03, 2025
Dear Lauren, thank you for sharing your detailed feedback. I’m glad to hear that you enjoyed your time in Italy and that many aspects of your journey met your expectations. I also appreciate your openness in sharing your view.
We understand that your flight cancellation created an unexpected disruption to your plans. Your private transfer remained confirmed; however, since our local drivers manage multiple transfers daily—especially during the high season—extended waiting times are not...
Read more

Dear Lauren, thank you for sharing your detailed feedback. I’m glad to hear that you enjoyed your time in Italy and that many aspects of your journey met your expectations. I also appreciate your openness in sharing your view.
We understand that your flight cancellation created an unexpected disruption to your plans. Your private transfer remained confirmed; however, since our local drivers manage multiple transfers daily—especially during the high season—extended waiting times are not always feasible, as they often have consecutive assignments. To help mitigate the impact of unforeseen travel changes, we recommend purchasing travel insurance that includes coverage for flight delays or cancellations in this way, unexpected out of pocket expenses are covered due to the disruption.
Regarding your stay in Naples, I understand that your perception of the area differed from what you expected. The hotel you stayed in is one that our travelers typically find comfortable and convenient, and we have not received safety concerns from any previous guests. That said, I recognize how personal comfort and perception can vary. We always suggest staying aware of surroundings and using main streets after dark — just as one would in any major European city. Naples is a vibrant city rich in history and culture, and our recommended hotels are carefully selected with both convenience and security in mind.

Regarding the Pompeii experience, the total duration of approximately three hours includes both the guided portion and the scheduled lunch break, so timing may vary slightly depending on the group’s pace. I’m very sorry to hear that your husband felt unwell after lunch. Although we have not received similar reports about this restaurant, I understand how unpleasant that must have been. Even though the situation was outside our control, we took steps to assist you — including arranging refunds where possible, as well as we rescheduled your cooking class free of charge on the previous days.
Finally, thank you for noting your experience with the airport transfer driver. I have shared your feedback with the transport company to ensure that this does not happen in the future.

Thank you again for taking the time to share your experience. We sincerely appreciate hearing your views.

Our adventure in South America.......
Argentina | Oct 9 - Oct 26, 2025

Gillian
Gillian O.
United Kingdom | Reviewed on Oct 29, 2025
KimKim provided an excellent service from start to finish. Initialy listening carefully to what we were looking for, Flor and then Anahi provided an itinerary which was varied and perfect, suggesting things we would not have thought of and arranging activities that we would not have been able to do ourselves, such as a private tango lesson and visit to a local Milonga in Buenos Aires.
Every pick up worked perfectly and the communication during the trip was particularly good, with WhatsApp...
Read more

KimKim provided an excellent service from start to finish. Initialy listening carefully to what we were looking for, Flor and then Anahi provided an itinerary which was varied and perfect, suggesting things we would not have thought of and arranging activities that we would not have been able to do ourselves, such as a private tango lesson and visit to a local Milonga in Buenos Aires.
Every pick up worked perfectly and the communication during the trip was particularly good, with WhatsApp messages answered quickly, so we felt fully supported whilst traveling, but also enough freedom and independence to do our own thing. The hotels were a perfect standard. All in good locations, of a good standard, but more boutique than fancy, which is exactly what we asked for.
It is hard to note highlights, as there were so many! We both loved Brazil, which actually was a big surprise. We went there as an easy entry from the UK, but fell in love with it. The Brazilians are so friendly, and the whole atmosphere there is light and happy and energetic, with music and dancing everywhere. And prices are very reasonable!
Iguazo Falls is astonishing. After being amazed at the Argentinian side, we were perplexed by what we could see from the Brazilian side that was different. But is was different! The power of the falls was so close and you could really see the huge expanse. Such an amazing experience!
Buenos Aires was a joy, with beautiful weather so we could walk around, and an amazing tango show. Doing a bike tour to see some of the city was a great idea and the ranch trip we did was such fun!
El Calafete was a highlight due to the glacier trip and beautiful weather. We met many people who had not trecked the glacier as they were not aware that their trip did not include this, or they were not aware it was possible, as there are so many types of trip sold. We were absolutely delighted to have trekked on the glacier and it was a big highlight of the holiday, so thank you, KimKim, for arranging this! The ranch trip was different to the one in BA, and we really loved the variety.
El Chalten was trecking and camping time and one for the serious walkers. So a change of scene again, before heading back to lovely Rio for a night before returning home.
An amazing trip and a level of organization and support that we have not experienced before!

Hotel Review
Los Ponchos Hotel Boutique
El Calafate, Santa Cruz

The level of service at this boutique hotel is really exceptional. The staff wer delightful, helpful and attentive and the rooms are gorgeous with beautiful views. The breakfast was delicious and nothing was too much trouble.

Authenticity & Character
The decoration and artifacts were interesting and gave it a lot of character.
Location
The hotel is a little too far out of town to walk, hence I did not give it 5 stars, however a taxi ride into town is only £3 each way, and because it is a little outside of town, it does mean we were one of the last pick-ups and first drop offs from any trips - a few more minutes in bed in the morning and home earlier than others at the other end of town!
Staff
Excellent English, kind and attentive. Nothing too much trouble eg provided us with a kettle to make lots of tea!
Cleanliness & Comfort
Spotless and such a comfortable bed with lovely pillows. I really liked the split level rooms.
Activity Reviews
Leisure day in Rio de Janeiro
Leisure day in Rio de Janeiro
Rio de Janeiro

Great to have a day in the heat. On reflection, wish it had have been two days!

Full Day Ranch day at Nibepo Aike Estancia
Full Day Ranch day at Nibepo Aike Estancia
El Calafate

Different to the ranch in Buenos Aires, this felt very authentic. Had an amazing horse ride and enjoyed seeing how the sheep are sheared by hand. Even got to feed a lamb! Saw Guanaco in the fields and a couple of Condors!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day tour to Parque Nacional Los Glaciares and Minitrekking
Full day tour to Parque Nacional Los Glaciares and Minitrekking
El Calafate

Hard to find the words to express how amazing this was. A fabulous trip with plenty of time to admire the glacier and an amazing treck on the ice. The colours are astonishing and photos do not do it justice.

Quality of Experience
A once in a lifetime opportunity
Food
Guides, Drivers and Staff
Transport
Country Day - Let's go to  Ombú de Areco Ranch 🚗
Country Day - Let's go to Ombú de Areco Ranch 🚗
Buenos Aires

Great experience, so much food, loved the dancing and the chance to join in!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Premium Milonga - Tango Experience 💃🕺
Premium Milonga - Tango Experience 💃🕺
Buenos Aires

Amazing opportunity to have a tango lesson and attend a milonga with our lovely guide who explained how everything worked. Out lesson was designed at a perfect level and we really enjoyed learning some basics which we still remember! We did get up an have a dance at the milonga, but with so many amazing dancers there, it was a little daunting! But just enjoyed watching everyone else and getting to understand the etiquette of the dance.

Quality of Experience
Guides, Drivers and Staff
Out dance teacher and guide, Melina, was really fantastic and so patient with us!
Transport
Buenos Aires to the North - Bike Tour 🚴
Buenos Aires to the North - Bike Tour 🚴
Buenos Aires

Informative guide. Very considerate, safety focused. Great way to see Buenos Aires.

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner Tango Show at Café de los Angelitos 🍷🎶
Dinner Tango Show at Café de los Angelitos 🍷🎶
Buenos Aires

Wow! What an experience. Beautiful venue, lovely food, and amazing dancers!

Quality of Experience
Food
Well presented, great service, plenty of food.
Guides, Drivers and Staff
Transport
Brazilian Falls - Half day
Brazilian Falls - Half day
Puerto Iguazú

Different to the Argentinian falls and well worth doing as well as the Argentinian side. Really showed the power and expanse of the falls. Great trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Great Adventure - Boat trip
Great Adventure - Boat trip
Puerto Iguazú

We were worried that this woud be really scary. It was exhilarating, but not scary and were so please to have done it!

Quality of Experience
Guides, Drivers and Staff
Transport
Argentinean Falls - Full day
Argentinean Falls - Full day
Puerto Iguazú

Unbelievable day! We were worried about the boat trip as it had rained a lot, the water was high, but it was an amanzing experience!

Quality of Experience
Guides, Drivers and Staff
Transport
CATAMARAN RIDE: SUNSET
CATAMARAN RIDE: SUNSET
Puerto Iguazú

This was an interesting trip. We were pleased to have done it as it clearly marked out the intersection between Paraquay, Brazil and Argentina, however we were disappointed that there was no commentary at all to tell us what we were seeing - not even a 'welcome on board'. That said, we were the only English speakers on the boat as far as we could tell, so any commentary was likely to be in Spanish, however we understand a little! For instance, at some point the dancing, with a Tango demonstration, and singing, started downstairs, but we are not sure when that happened. As we travelled back we thought we would look downstairs, only to discover that the show had already started and we had missed a lot.

Quality of Experience
Guides, Drivers and Staff
There was no guide or any staff to be seen on the boat, hence the rating
Transport
Although the driver did not speak English, it was a delight to try our limited Spanish and conmunicate with google translate which worked perfectly! He was timely and drove carefully.
 Secrets of Old Rio & Santa Teresa
Secrets of Old Rio & Santa Teresa
Rio de Janeiro

I nice personal trip which was adapted to our needs.

Quality of Experience
Guides, Drivers and Staff
Transport
Rio de Janeiro: FD Corcovado and Sugar Loaf Excursion
Rio de Janeiro: FD Corcovado and Sugar Loaf Excursion
Rio de Janeiro

Well organised with enough free time in each location. Ran over as guide was trying to wait for decent weather for the Christ the Redeemer statue visit, which sadly didnt work out but we really appreciated the effort.

Quality of Experience
Food
The meal was convienient and quick but was a bit mad as there were so many people! Not sure what else could be done with all the tour groups though, and it was good enough.
Guides, Drivers and Staff
Transport
Local specialist: Anahi Diaz
Anahi
Anahi Diaz
Local specialist in Córdoba | Replied on Oct 31, 2025
Hi Gillian, Thank you so much for taking the time to share such a detailed and lovely review! 🌟
It truly makes us happy to hear that you had such a wonderful experience from start to finish — and that you enjoyed the variety of destinations, activities, and hotels we planned together.
It sounds like you fully embraced the adventure, and I’m especially glad to know that the glacier trek was such a highlight for you. It was a real pleasure helping to plan your trip, and I’ll make sure to... Read more

Hi Gillian,

Thank you so much for taking the time to share such a detailed and lovely review! 🌟
It truly makes us happy to hear that you had such a wonderful experience from start to finish — and that you enjoyed the variety of destinations, activities, and hotels we planned together.

It sounds like you fully embraced the adventure, and I’m especially glad to know that the glacier trek was such a highlight for you.

It was a real pleasure helping to plan your trip, and I’ll make sure to share your kind words with the rest of the team.

Wishing you many more amazing journeys ahead!

Warm regards,
Anahí

Epic Journey around the Iberian Penisula
Spain | Sep 6 - Sep 29, 2025

K
Kenneth W.
Canada | Reviewed on Oct 29, 2025
Hector:
Sorry for the delay in getting the review done, but since returning from our Epic Journey we have been busy preparing our house & yard for winter.
As for our trip;
- Timing for all our transfers, hotel locations and quality of hotels were exceptional. 10/10
- KimKim selection and arrangement of all tours met expectations with minor issues, which we have provided comments below. 9/10
- KimKim selections of meal locations and foods tours was also exceptional, which provided us...
Read more

Hector:
Sorry for the delay in getting the review done, but since returning from our Epic Journey we have been busy preparing our house & yard for winter.
As for our trip;
- Timing for all our transfers, hotel locations and quality of hotels were exceptional. 10/10
- KimKim selection and arrangement of all tours met expectations with minor issues, which we have provided comments below. 9/10
- KimKim selections of meal locations and foods tours was also exceptional, which provided us with a broad selection of the local culture. 10/10
- All guides were exceptional, they were very personable and provided an informative review of the areas that they toured us through. They were all engaged in their work which was nice to see. 10/10
- Ease of access to rail and bus service from our accommodation was incredibly good, as we were in central or almost central locations, which allowed us to walk to most of the attractions in the city.
- 0verall the whole trip was fantastic with no issues whatsoever. We would select Kim Kim again when we are planning another vacation. 9.5/10
Following are comments about the activities that were arranged by KimKim:
- Montserrat Museum did not meet our expectations, as we were unable to see buildings and churches without paying extra for passes. 7/10
- Mix-up with our driver/taxi for our Ronda & White Village tours as we our driver was unable to speak any English, which made it difficult to communicate. We were able to do so using our phones to type messages, which allowed the driver to provide us with updates as to what we were doing. Overall, the trip was good. 8/10
- Our Discover Rural Algarve trip was similar to the Sunset Trip the day before. Although we were unable to change the trip when we check with KimKim, our driver was very accommodating and as such being a local, he was able to change the trip to allow us to see other parts of the Algarve that we did not see the day before. His knowledge of the area and history of such allowed this mix-up to turn into a very exceptional daytrip. 9.0/10
- Our final accommodation at the Wine House Hotel did not meet our expectations. Although it was a unique experience with relaxing views of the vineyard, the room was very small and difficult to maneuver within 8.0/10
Thank you to you and the KimKim team for planning such a wonderful trip. We look forward to using KimKim in the future.

Hotel Reviews
The Wine House Hotel - Quinta da Pacheca
Lamego

This hotel is of course in a vineyard so away from everything. We stayed in the wine barrel rooms which were very unique but having said that no room for luggage. very tight. Not much to do.

Authenticity & Character
Location
In a vineyard so away from everything. Very isolating.
Staff
very accomodating and friendly.
Cleanliness & Comfort
Pousada Porto - Rua das Flores
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Portugal Boutique City Hotel
Lisbon
Authenticity & Character
Location
central and everywhere was walkable
Staff
Cleanliness & Comfort
Lagos Avenida Hotel
Lagos
Authenticity & Character
Location
Very central and walking distances to everything. Food, shopping and or strolling
Staff
Cleanliness & Comfort
H10 Casa de la Plata
Sevilla

Very very nice. A bit hard to find. Driver had a bit of a challenge locating it.

Authenticity & Character
Lobby was very welcoming and rooms were a nice size.
Location
Once again very central. Everywhere was walkable.
Staff
Staff was very welcoming and friendly.
Cleanliness & Comfort
Very clean and beds were very comfortable
Seda Club Granada
Granada

Loved everything about this hotel. Favorite out of all of the places that were booked.

Authenticity & Character
Loved the decor. Rooms were nice size.
Location
Central. Everywhere was walkable.
Staff
Cleanliness & Comfort
beds were very comfortable and very clean
7 Islas Hotel
Madrid
Authenticity & Character
Location
Very central. Everything was within walking distances.
Staff
Cleanliness & Comfort
Gran Hotel Havana
Barcelona
Authenticity & Character
Location
Our tour guides met us at hotel and we walked everywhere. It was fantastic.
Staff
Cleanliness & Comfort
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Oct 30, 2025
Hi Kenneth,
Thank you so much for taking the time to share such detailed feedback!
I’m thrilled to hear that you enjoyed the timing of your transfers, hotel selections, meals, and tours, as well as the guides. It’s wonderful to know that your overall experience was fantastic. I also appreciate your comments about the activities and accommodations, as they help us continue improving and tailoring experiences for our travelers.
It was truly a pleasure helping plan your Epic Journey, and I’m... Read more

Hi Kenneth,
Thank you so much for taking the time to share such detailed feedback!
I’m thrilled to hear that you enjoyed the timing of your transfers, hotel selections, meals, and tours, as well as the guides. It’s wonderful to know that your overall experience was fantastic. I also appreciate your comments about the activities and accommodations, as they help us continue improving and tailoring experiences for our travelers.

It was truly a pleasure helping plan your Epic Journey, and I’m delighted that you felt immersed in the local culture throughout your trip.
I look forward to assisting you with your next adventure and creating another memorable experience!

First time trip to Australia—Great experience.
Australia | Oct 17 - Oct 27, 2025

E
Edward B.
Boston, MA | Reviewed on Oct 29, 2025
I had a great experience with KimKim and with my specific advisor, Liz. My trip to Australia was my first trip to Australia and I had no prior ‘in country’ experience. With help from Liz I organized a trip that took me through Sydney, to Uluru, and then onto Daintree and the Great Barrier Reef that was spectacular. I was particularly impressed with the way Liz organized local support through an ‘in country’ partner Southern World. There were a couple of small issues that came up during... Read more

I had a great experience with KimKim and with my specific advisor, Liz. My trip to Australia was my first trip to Australia and I had no prior ‘in country’ experience. With help from Liz I organized a trip that took me through Sydney, to Uluru, and then onto Daintree and the Great Barrier Reef that was spectacular. I was particularly impressed with the way Liz organized local support through an ‘in country’ partner Southern World. There were a couple of small issues that came up during the trip (for example, an Uluru tour guide canceled at the last minute) and the Southern World team was easy to reach and incredibly responsive—got a replacement guide organized for me in less than an hour. Liz was also super responsive and helpful throughout the whole process, from early planning to confirmed details through to all the actual travel. I would happily recommend KimKim and Liz to anyone planning a comparable trip.

Hotel Reviews
Rydges Sydney Airport Hotel
Mascot, Sydney, NSW

This hotel is a classic airport hotel, and I judge aiport hotels by a different standard. When I stay at an airport hotel it is usually immediately before or after a flight and I’m looking for convenience and efficiency. The airport Rydges is super convenient to the international terminal and also just 50 meters from the T8 train line that runs every few minutes straight into Sydney. The room was clean and super functional, and an easy (flat, little car traffic) 5 minute walk from the international terminal. I would recommend it to other travelers looking for an airport hotel to facilitate their connections.

Authenticity & Character
It’s an aiport hotel—character is not its selling point
Location
Staff
Cleanliness & Comfort
Peninsula Boutique Hotel
Port Douglas

This hotel exceeded expectations in every respect. The location is spectacular—in a quiet neighborhood directly across the street from the Four Mile Beach, with 5-10 minute walking access to the best restaurants and shops in Port Douglas. The service was excellent, including a very good included breakfast. And the facilities were excellent. The room included a balcony overlooking the beach and in-room facilities (fridge, stove top, microwave, etc.) and as a result was very comfortable to stay in. Indeed, the room itself was a great destination. If I go back to Port Douglas I will stay at the Peninsula.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
PARKROYAL Darling Harbour
Sydney

This is a fine hotel, but in a city that is otherwise quite beautiful (Sydney) this hotel is located on possibly the ugliest quarter acre in town—it is built in between two freeway ramps and the view out the window is 100% freeway. Functionally it was fine—clean rooms, nice breakfast, good service at the front desk. But given what i now know to be the alternatives in Sydney next time I go I would prefer a different hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon/Evening Private Daintree and Nocturnal Tour
Afternoon/Evening Private Daintree and Nocturnal Tour
Port Douglas

Daintree is amazing, and I had a great experience with my guide who did a great job.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Port Douglas

A really well done experience from start to finish. A comfortable ship, really well informed and helpful staff, great food, and, of course, amazing snorkeling at the reef.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uluru & Kata Tjuta Scenic Helicopter Flight from Ayers Rock Resort
Uluru & Kata Tjuta Scenic Helicopter Flight from Ayers Rock Resort
Uluru

If you like helicopter tours this is a good one.

Quality of Experience
Guides, Drivers and Staff
Transport
A Night at Field of Light
A Night at Field of Light
Uluru

This experience was okay, but not great. Food was a bit mediocre and venue was fine, but not really all that different than the hotel.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Private Blue Mountain High Country Eco Tour
Full Day Private Blue Mountain High Country Eco Tour
Sydney

A good tour with an excellent guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

A great tour of an amazing building. After the tour we had dinner in the opera house at Bennelong’s — it was superb.

Quality of Experience
Guides, Drivers and Staff
Transport
not really applicable, whole tour is within the opera house
Morning Panoramic Sydney Sights
Morning Panoramic Sydney Sights
Sydney

A great tour with a super informed and entertaining guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Nov 06, 2025

Hello Edward!!!

Thanks for your wonderful review. I’m happy you enjoyed the trip and hope to have the opportunity to create another great trip for you and your family in the future. It was a pleasure to work with you!

Liz

Incredible trip!
the Azores | Sep 11 - Sep 20, 2025

K
Kimberly B.
Portugal | Reviewed on Oct 29, 2025
We had an incredible trip thanks to Tiago! His advice and guidance was invaluable! Read more

We had an incredible trip thanks to Tiago! His advice and guidance was invaluable!

Hotel Reviews
Sensi Azores Nature and SPA
Ponta Delgada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terra Nostra Garden Hotel
Furnas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Açores Atlântico
Ponta Delgada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terceira Mar Hotel
Angra do Heroismo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Oct 29, 2025

Dear Kimberly,

Thank you so much for your feedback! I'm very happy with it but, above all, I'm very happy that you enjoyed your trip.

Also happy that you got lucky enough to photograph the night sky!!!

All the best,

Tiago

From the moment we landed, we were greeted by...
Egypt | Oct 18 - Oct 26, 2025

Racquel
Racquel g.
Atlanta, GA | Reviewed on Oct 29, 2025
From the moment we landed, we were greeted by a wonderful representative, Ibrahim, who went above and beyond for us. He took care of everything — from collecting our luggage to handling our visas — and even made sure we had something to eat on the way to the hotel, knowing how late it was. If I had to describe him in one word, it would be spectacular. Our visit to Cairo was absolutely amazing — nothing like what we expected. It was safe, welcoming, and truly life-changing. From there, we... Read more

From the moment we landed, we were greeted by a wonderful representative, Ibrahim, who went above and beyond for us. He took care of everything — from collecting our luggage to handling our visas — and even made sure we had something to eat on the way to the hotel, knowing how late it was. If I had to describe him in one word, it would be spectacular.

Our visit to Cairo was absolutely amazing — nothing like what we expected. It was safe, welcoming, and truly life-changing. From there, we traveled to Luxor, and words can hardly describe how incredible that experience was. That part of our journey set the standard for what we now expect from every tour and guide.

Our guide, Mohammed Kamal, made each city and site unforgettable. His knowledge of Egypt’s history was unmatched, and his passion brought every story to life. when I think of Kamal one word comes to mind magnificent, impressive and kind.

My husband and I take a honeymoon trip each October, and I can honestly say that the hospitality, kindness, and warmth we experienced in Egypt have been unmatched anywhere else.

When we visited Alexandria, our guide Hosam was equally wonderful — gracious, knowledgeable, and truly dedicated to making our visit special.

Each moment of our trip exceeded our expectations, and we left Egypt with hearts full of gratitude and memories that will last a lifetime.

Hotel Reviews
M/S MAYFAIR Nile Cruise
Aswan

nothing more that spectacular

Authenticity & Character
Location
Staff
The restaurant staff was incredible — attentive, friendly, and always made us feel welcomed.
Cleanliness & Comfort
The staff was incredible — attentive, friendly, and always made us feel welcomed.
Kempinski Nile Hotel
Cairo

This hotel was exactly what we’re used to — professional, kind, and accommodating. If we return, this is definitely where we’d want to stay again. Each staff member displayed unique qualities that truly represent the high standards of this hotel.

Authenticity & Character
Location
Staff
Each staff member displayed unique qualities that truly represent the high standards of this hotel.
Cleanliness & Comfort
Activity Reviews
Day tour Alexandria
Day tour Alexandria
Cairo

When we visited Alexandria, our guide Hosam was equally wonderful — gracious, knowledgeable, and truly dedicated to making our visit special. Each moment of our trip exceeded our expectations, and we left Egypt with hearts full of gratitude and memories that will last a lifetime.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Philae temple & High Dam - Felluca ride
Visit Philae temple & High Dam - Felluca ride
Aswan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Edfu - Komombo
Edfu - Komombo
Egypt

There is no words but amaZing

Quality of Experience
Food
Guides, Drivers and Staff
Our guide, Mohammed Kamal, made each city and site unforgettable. His knowledge of Egypt’s history was unmatched, and his passion brought every story to life.
Transport
Visit The west Bank of Luxor
Visit The west Bank of Luxor
Luxor

Our guide, Mohammed Kamal, made each city and site unforgettable. His knowledge of Egypt’s history was unmatched, and his passion brought every story to life.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Karnak Temple and Luxor temple
Visit Karnak Temple and Luxor temple
Egypt

Our guide, Mohammed Kamal, made each city and site unforgettable. His knowledge of Egypt’s history was unmatched, and his passion brought every story to life. the hospitality, kindness, and warmth we experienced in Luxor have been unmatched anywhere else.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide, Mohammed Kamal, made each city and site unforgettable. His knowledge of Egypt’s history was unmatched, and his passion brought every story to life. the hospitality, kindness, and warmth we experienced in Luxor have been unmatched anywhere else
Transport
Day tour to visit Pyramids and Sphinx  , Camel Ride , Sakkara
Day tour to visit Pyramids and Sphinx , Camel Ride , Sakkara
Cairo

From the moment we landed, we were greeted by a wonderful representative, Ibrahim, who went above and beyond for us. He took care of everything — from collecting our luggage to handling our visas — and even made sure we had something to eat on the way to the hotel, knowing how late it was. If I had to describe him in one word, it would be spectacular. This tour was truly life-changing — to go back in time and experience what I once learned in college, to see, feel, and touch history firsthand, was absolutely mind-blowing. Our guide Caron was very knowledgeable and shared so many fascinating details that brought history to life.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nader Hussein

Spectacular Thailand trip!
Thailand | Oct 15 - Oct 22, 2025

A
Anthony E.
Newark, NJ | Reviewed on Oct 29, 2025
Our trip to Thailand was amazing to say the least. There were so many interesting activities that were planned, so many beautiful places to visit, and pretty much everyone we came across was so friendly.
The specialist that helped us plan our trip was very attentive and VERY quick to respond to us, whether it was questions or changes that needed to be made.
We had great guides, with one in particular (Nuii you truly made that portion of our trip amazing!!!) who were so knowledgeable, and...
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Our trip to Thailand was amazing to say the least. There were so many interesting activities that were planned, so many beautiful places to visit, and pretty much everyone we came across was so friendly.
The specialist that helped us plan our trip was very attentive and VERY quick to respond to us, whether it was questions or changes that needed to be made.
We had great guides, with one in particular (Nuii you truly made that portion of our trip amazing!!!) who were so knowledgeable, and friendly. They all gave so much information on where we were, the history of the place and things to do around when they were not available.
Truly an amazing experience from the moment we landed, to the time we left to return home!

Hotel Reviews
Mode Sathorn Hotel Bangkok
Bangkok

The hotel was a very nice modern space with a great rooftop lounge for dinner and drinks. The views from the rooftop and even from our room were amazing since you can really see the city, especially the nighttime views. The staff was very friendly and the amenities were great. The one thing that we were not prepared for was the amount of traffic. Just leaving the hotel was a challenge depending on the time of day with all the people either go to or coming out of work as the hotel is in the business district. Be prepared to sit in a lot of traffic during those times.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Paradise Koh Yao Resort

The hotel is a beautiful place to stay, relax and enjoy the sea and sand! The staff was very friendly and helpful and was always available to answer questions or address any issues presented. The island is really beautiful, and the beach is sight to behold! The food was great; the activities and vibe were so relaxing.

Authenticity & Character
Sand, sun and spectacular views!
Location
Nestled at the top end of the island away from the business of the other parts of the island, this made it really peaceful.
Staff
Cleanliness & Comfort
Activity Reviews
Hidden Local Beliefs
Hidden Local Beliefs
Bangkok

This tour was really interesting. We had a walking tour of temples, a guided meditation session and a wonderful long boat canal ride all in the same trip. Seeing Bangkok in this light really shows of the very diverse areas of the city, from the hustling stores and people, to the quietness of temples, and the importance of waterways and long boats that you do not get to experience in a lot of places.

Quality of Experience
Guides, Drivers and Staff
Transport
Bangkok Symbolic Temples
Bangkok Symbolic Temples
Bangkok

Being in Thailand and not going to at least one temple to see its beauty, to understand its history, or even to feel its reverence would be really a missed thing. The artwork alone is simply amazing, as there is so much detail to see. The craftsmanship in the construction, the sheer scale of some of these structures can really be a humbling experience. Then there is simply the overall feeling that you experience in these places... even with hundreds of people touring the same places you do, there really is a feeling of calm and meaning that is very difficult to put into words.

Quality of Experience
Guides, Drivers and Staff
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok

This part of the trip was really amazing! The energy and the vibrance of activity were really exciting. I am from a major metropolitan area, and this even amazed me. The sights, smells and sounds were fantastic. Getting around by Tuk Tuk is an adventure in itself, then throw in street food, flower markets and the amount of people it is an experience to behold.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Bang Krachao Cycling Tour
Half Day Bang Krachao Cycling Tour
Bangkok

Out of all the tours I/we took this was probably the one that I liked the least. This not to say it wasn't fun or anything like that but there were several things that I did not properly consider. The biking through this area was beautiful. The scenery was quiet, peaceful and a nice change of pace without the hustle of the town to disturb you. I will list the caveats in the bonus questions section

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-day Fishing with Locals (Paradise)
Half-day Fishing with Locals (Paradise)
Ko Yao Noi

Being someone who does fish as often as possible, this was a really nice trip. The fishing itself was decent, as there was a good amount of activity. The sizes of the fish we were catching were a bit on the smaller side, but that can not be helped sometimes. The species of fish that you can catch is pretty amazing. All kinds of snapper and grouper or all colors and varieties. The guides were great, and took care of everything from getting the gear rigged, having bait waiting for you to use, and helping with just about everything you need.

Quality of Experience
Guides, Drivers and Staff
Transport
Thalen Bay Kayak Trip and Canyon Mangrove Scenery (Paradise)
Thalen Bay Kayak Trip and Canyon Mangrove Scenery (Paradise)
Ko Yao Noi

Kayaking around these islands is truly a sight to see. Such beauty and undisturbed, that it is a really amazing. We were not able to see some of the mangroves due to the tidal conditions, but the views were still spectacular. Our guide was able to lead us into one of the islands to see in an internal mangrove and it was so quiet, peaceful and beautiful all at the same time!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kien Nguyen
Kien
Kien Nguyen
Local specialist in Hanoi, Vietnam | Replied on Nov 05, 2025

Hi Anthony,

Thank you so much for your wonderful review! I’m so happy to hear you had such an amazing time in Thailand and that everything—from the activities to the guides—made it a memorable trip. Nuii will be thrilled to know she helped make your experience extra special!

I also really appreciate your feedback on the cycling tour, it’s very helpful for us to keep improving.

It was a real pleasure planning this journey with you, and I hope we can create another adventure together in the future!

Warmly,
Kien

As promised...top notch trip in every way
Indonesia | Oct 7 - Oct 18, 2025

Brian
Brian R.
Atlanta, GA | Reviewed on Oct 29, 2025
As promised...top notch trip. Every detail was flawless.
The drivers were on time, accomodating and informative.
The guides on excursions (including rafting, hiking, snorkeling & biking) were outstanding
The resorts and food were fantastic.
A very luxurious vacation for an incredible value.
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As promised...top notch trip. Every detail was flawless.
The drivers were on time, accomodating and informative.
The guides on excursions (including rafting, hiking, snorkeling & biking) were outstanding
The resorts and food were fantastic.
A very luxurious vacation for an incredible value.

Hotel Reviews
Kayumanis Jimbaran
Jimbaran

Beautiful resort with private accomodations which included an outdoor kitchen/familyroom area and a lovely little pool. It was a good place for us to gather. Our room was very comfortable and the outdoor bathroom was a treat, once we got used to the idea. Even though we were in the city (but close to the beach) there was no traffic noise until we left the grounds. I had arguably the best massage of my life in the spa!

Cleanliness & Comfort
Rooms/beds were very comfortable! The cookies they provided in the sitting area were delicious!
Qunci Villas Hotel
Senggigi

Our room was very comfortable with plenty of space, and the outdoor shower was a nice bonus. We particularly liked the covered front porch that looked out on the beach. The view towards the islands was beautiful. There were 3 restaurant options with different types of cuisine, so we tried them all. Food was delicious! We enjoyed dinner on the beach more than once. I particularly enjoyed the cooking class and our daughter and son-in-law enjoyed the surfing lesson right in front of the resort.

Samanvaya Luxury Resort & Spa Sidemen
Bali

The staff were unfailingly friendly and helpful. Loved the setting and how private and well appointed the cabins were. Even at capacity the resort never felt crowded. There were multiple choices of restaurants and pools to enjoy, and the food was delicious! There were plenty of activities, both at the resort and available in the surrounding area.

Authenticity & Character
Lush surroundings and great views of mountains and rice paddies. There was always the sound of splashing fountains -- so soothing!
Location
Beautiful views, and just a short walk to the town of Sidemen.
Staff
Cleanliness & Comfort
The beds were wonderful and we appreciated that they sprayed the room each night for mosquitos in addition to the netting. It felt very safe.
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 05, 2025

Thank you, Brian! I’m thrilled to read your review and to know that everything went smoothly and that you enjoyed the guides, activities, and resorts throughout the trip. Your feedback means a lot to me!
I truly appreciate your trust in me, and I’ll be here whenever you’re ready for your next adventure.

Best regards,
Marc

A wonderful well organized trip in beautiful Nepal
Nepal | Oct 10 - Oct 25, 2025

Annabel
Annabel S.
Fair Lawn, NJ | Reviewed on Oct 29, 2025

We have had a great trip. Our Annapurna trekking was tough but beautiful and worth all the effort and every step. We also had the pleasure of exploring other parts of Nepal which Ngima arranged. Villages, historic towns and a national park. We felt like we were in good hands and it was clear to us that Ngima and the guides, porter and driver under his charge, really wanted us to have a great experience and he went above and beyond to achieve that. We appreciate all Ngima’s efforts. It was...
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We have had a great trip. Our Annapurna trekking was tough but beautiful and worth all the effort and every step. We also had the pleasure of exploring other parts of Nepal which Ngima arranged. Villages, historic towns and a national park. We felt like we were in good hands and it was clear to us that Ngima and the guides, porter and driver under his charge, really wanted us to have a great experience and he went above and beyond to achieve that. We appreciate all Ngima’s efforts. It was an amazing and memorable visit to Nepal

Activity Reviews
Fly from Kathmandu to Pokhara, Drive to Astam.
Fly from Kathmandu to Pokhara, Drive to Astam.
Astam

We had a very comfortable jeep and good driver.

 Kathmandu Sightseeing tour to Boudhanath, Kathmandu Durbar Square and Pashupatinath
Kathmandu Sightseeing tour to Boudhanath, Kathmandu Durbar Square and Pashupatinath
Kathmandu

We had an excellent and informative guide. It was an amazing introduction to an interesting, historical and vibrant city.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Kathmandu & Evening trek briefing
Welcome to Kathmandu & Evening trek briefing
Kathmandu Int. Airport (KTM)

After a long flight we were happy to be briefed about the our upcoming trip and to have been booked in a very good, comfortable and centrally located hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Oct 31, 2025

Hi Annabel and Doron,
Thank you so much for your wonderful review! We're delighted to hear that you had such a memorable experience trekking in the Annapurna region and exploring other beautiful parts of Nepal. It's great to know that I and our team were able to make your trip enjoyable, comfortable, and meaningful. Your kind words mean a lot to us and encourage us to keep providing the best service possible. We truly appreciate you choosing us for your Nepal adventure and hope to welcome you back again for another unforgettable journey!
Best,
Ngima (NMMT Family)

Spain in the fall. The sights selected, the response times, and ...
Spain | Oct 23 - Oct 28, 2025

Larry
Larry B.
Seattle, WA | Reviewed on Oct 29, 2025
The sights selected, the response times, and the overall planning on this leg of our journey was terrific.
We will definitely use Kimkim again.
Thank you Adam and the entire Kimkim team.
Read more

The sights selected, the response times, and the overall planning on this leg of our journey was terrific.
We will definitely use Kimkim again.
Thank you Adam and the entire Kimkim team.

Hotel Review
Hotel Regina
Barcelona

Great location, wonderful staff and a nice breakfast buffet. The only downside was the offensive odor in our room on 2 nights that seemed to come from the AC unit and matched the sewer odors we encountered walking around Barcalona.

Authenticity & Character
Location
It is close to a lot of the wonderful sights plus readily available taxis were quute inexpensive.
Staff
Frienly, helpful and concerned with our health and safety.
Cleanliness & Comfort
Bathrooms were clean but the tub took an exercise in flexibility to get in our out
Activity Review
Private Gaudí Architecture Walk with La Sagrada Família
Private Gaudí Architecture Walk with La Sagrada Família
Barcelona

A do not miss when visiting Barcalona. The history of thus cathedral and the visionary mind of Gaudi is amazing. The lighting inside, the stories told in tge statuary outside is unbelievable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Dec 16, 2025
Thank you so much for your thoughtful review and kind words. I’m happy to hear that the planning, sights, and responsiveness made this part of your journey such a success—and I truly appreciate your trust in both the kimkim team and me. 🦁 I’m glad you enjoyed Hotel Regina’s location, staff, and breakfast, and thank you for sharing the honest feedback about the odor issue and room layout. We’ll be sure to pass this along to our local partners, as details like this help us continue to improve... Read more

Thank you so much for your thoughtful review and kind words. I’m happy to hear that the planning, sights, and responsiveness made this part of your journey such a success—and I truly appreciate your trust in both the kimkim team and me. 🦁

I’m glad you enjoyed Hotel Regina’s location, staff, and breakfast, and thank you for sharing the honest feedback about the odor issue and room layout. We’ll be sure to pass this along to our local partners, as details like this help us continue to improve the experience for future travelers.

It’s wonderful to hear how much you enjoyed the private Gaudí architecture walk and La Sagrada Família. Gaudí’s vision really is unforgettable, and it’s one of those experiences that leaves a lasting impression.

Thank you again for traveling with kimkim. We’d love to help you plan another adventure whenever you’re ready! ✈️

McCormack Trip to Barcelona
Spain | Oct 23 - Oct 28, 2025

Michael
Michael M.
Dallas, TX | Reviewed on Oct 29, 2025
All our connections and booked excursions went well and we enjoyed our time in Spain. Cooking school was a lot of fun.
A special note, we modified the original itinerary of our Montserrat excursion from the original 5:30 AM pickup to 7:00 AM. We are on vacation after all. The original itinerary featured arriving before dawn, hiking an uphill trail in the dark for 20-30 minutes in time to see sunrise at the cross then visiting the Basilica followed by lunch.
Our modified itinerary started...
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All our connections and booked excursions went well and we enjoyed our time in Spain. Cooking school was a lot of fun.
A special note, we modified the original itinerary of our Montserrat excursion from the original 5:30 AM pickup to 7:00 AM. We are on vacation after all. The original itinerary featured arriving before dawn, hiking an uphill trail in the dark for 20-30 minutes in time to see sunrise at the cross then visiting the Basilica followed by lunch.
Our modified itinerary started with a visit to the Basilica followed by our hike to the Cross. We were early enough to the Basilica that there were no crowds and our hike to the cross was in daylight, affording us many beautiful visas. Our guide, Antoine, was congenial, knowledgeable and flexible with our preferences. The visit to the site is highly recommended. Anyone with physical handicaps or not in normal physical condition may not want to avail themselves of the hike. Even without the hike, the visit to the Holy site, the journey up the mountain by car and down by train and the excellent Catalan lunch are well worth going! The early start avoided the large crowds later in the morning adding to a great experience.
Our guides Maria (Gaudi), Alfredo (Tapas and Flamenco) and chef Johannes (cooking class) were all excellent, knowledgeable and professional!
Lastly---The Kimkim team did an excellent job in hotels, transportation and arranging activities that were great fun and covered the "must sees" of Barcelona. We especially appreciated the pacing allowing down time as well as affording time to explore on our own.

Hotel Review
Hotel Regina
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Adam Gomez

Fantastic Trip to Japan
Japan | Oct 12 - Oct 27, 2025

Harold J
Harold J G.
Atlanta, GA | Reviewed on Oct 29, 2025
The trip to Japan was fantastic. Best of all was our local specialist Leny who was on top of every decision and need that we had. She remained in contact with us throughout the trip to make sure that things were running smoothly and to fix them if there was a glitch. She is absolutely great and anyone would be very lucky to have her as their specialist.
Our guides were all good on different levels. They were all enthusiastic and they all knew their stuff. One of them was hard to understand...
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The trip to Japan was fantastic. Best of all was our local specialist Leny who was on top of every decision and need that we had. She remained in contact with us throughout the trip to make sure that things were running smoothly and to fix them if there was a glitch. She is absolutely great and anyone would be very lucky to have her as their specialist.
Our guides were all good on different levels. They were all enthusiastic and they all knew their stuff. One of them was hard to understand but the rest were fine. We would like to mention a couple of them (Ray who worked with Arigato Travel and took us on a food tour, Kazuyasu Hakata who took us to a beautiful waterfall, Aya who led us in Hiroshima, and Masa who drove us to Mt. Fuji). The hotels were all first rate except one (Candeo in Osaka) which was disappointing due to a surprising "we don't care" staff attitude. Candeo also had the smallest room, would not allow room charges, and had an overpriced restaurant. This was definitely an exception since everyone else in Japan and in every hotel was so nice. Two special events were the stay at the Japanese Inn (ryokan) and the Maiko dinner. Overall it was a terrific trip. Thanks, Leny.

Hotel Reviews
The Blossom Hibiya
Minato

The room was a bit small and the location is not central. The staff was very nice and friendly. Breakfast buffet was okay--not great but not bad.

Authenticity & Character
Location
Not much around the area.
Staff
Very helpful
Cleanliness & Comfort
Candeo Hotels Osaka The Tower
Osaka

Very disappointing. The only staff in Japan that was unfriendly and unhelpful. Hotel restaurant was very expensive and the staff there was not helpful. Would not even allow us to charge our meal to our room. Breakfast buffet was ok but not memorable. Also location is in the middle of a concrete jungle in Osaka--not much around the hotel.

Authenticity & Character
Location
Just large buildings in the area. Not convenient.
Staff
Had a "we don't care" attitude.
Cleanliness & Comfort
Sheraton Grand Hiroshima Hotel
Hiroshima

Very large room. Lots of modern conveniences. Great breakfast buffet. Really nice stay in every way.

Authenticity & Character
Location
Near railway station.
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Very nice room with excellent staff. Good buffet breakfast. If you order anything from the front desk, it is delivered to your room quickly and efficiently by a robot that rings your room bell, greets you, and leaves with "have a nice day." Worth the stay for the experience of the future.

Authenticity & Character
Location
Convenient at railway station.
Staff
Cleanliness & Comfort
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Great location. In the center of a very busy and active part of central Tokyo. Lots of people out all the time. Not noisy since the hotel starts on the 17th floor and goes up from there. The staff is good but the room is small. As usual for Japan the space is well allocated. Fine place to stay. Good breakfast with large buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsuzakaya Honten
Kanagawa

The experience at this Inn is fantastic and well worth the out-of-the-way trip. We arrived late in the afternoon and would have enjoyed a few extra hours to enjoy the private insen (hot springs hot tub). They serve a wonderful, colorful, delicious dinner. Relax and enjoy the experience if you have the opportunity.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Definitely worth the visit
Activity Reviews
Sayonara Japan!
Sayonara Japan!
Japan

Ride to airport was efficient and uneventful. On time--no problem.

Half-Day Osaka Tour with English-Speaking Guide (Private)
Half-Day Osaka Tour with English-Speaking Guide (Private)
Japan

Osaka Castle is nice to see but the Meiji era museum was the best part of the day.

Quality of Experience
Guides, Drivers and Staff
Full Day Hiroshima & Miyajima with English Guide (Private)
Full Day Hiroshima & Miyajima with English Guide (Private)
Hiroshima

An important visit certainly for Americans who share this historical moment with Japan. Moving and worthwhile. Miyajima is very pretty if a bit touristic.

Quality of Experience
Guides, Drivers and Staff
Aya was a wonderful and thoughtful guide.
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Kyoto

Very special experience with Geisha (Geiko) who answered questions openly and gracefully. Another do not miss moment.

Quality of Experience
Traditional Tea Ceremony at Tondaya Machiya
Traditional Tea Ceremony at Tondaya Machiya
Kyoto

Delightful insight into old Japanese tradition. Loved the experience.

Quality of Experience
Relaxing Evening: Private Onsen and Kaiseki Dinner
Relaxing Evening: Private Onsen and Kaiseki Dinner
Hakone

Definitely a highlight of the entire trip. Beautiful Japanese Inn with private onsen and delicious and colorful private dinner (Kaiseki). Totally not to be missed.

Quality of Experience
Amazing is a good word for this experience
Guides, Drivers and Staff
Masa was driver--excellent English and nice person.
Transport
by car--hard to get there otherwise
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Spent several hours watching the clouds over Mt. Fuji. Relaxing, fun, and well worth the time.

Quality of Experience
Guides, Drivers and Staff
Masa was the driver and it was delightful to spend the day with him.
Transport
Good driver and nice person.
Yanaka Historical Walking Tour in Tokyo's Old Town
Yanaka Historical Walking Tour in Tokyo's Old Town
Tokyo

Very old part of Tokyo is so different from the center of the city. Many quiet streets and also cemeteries. Very nice contrast and learned a lot. NIce guide.

Quality of Experience
Guides, Drivers and Staff
Transport
on foot but that is the only way to see the neighborhood
Full Day Kamakura & Yokohama Tour with English Speaking Guide (Private)
Full Day Kamakura & Yokohama Tour with English Speaking Guide (Private)
Tokyo
Quality of Experience
Worth seeing the Great Buddha statue
Guides, Drivers and Staff
Guide was very good.
Transport
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

We were not sure what to expect and we were surprised how great it was. The guide (Ray from Arigato Travel) took us to local restaurants in Tokyo that specialize in foods from other parts of Japan. Best sushi we had the whole trip. It was great fun and definitely recommend it.

Quality of Experience
Food was delicious and fun at the same time.
Guides, Drivers and Staff
Ray of Arigato Travel is a delight and enthusiastic.
Transport
on foot made it more fun as you see the neighborhood
Welcome (Irrashaimase) to Tokyo!
Welcome (Irrashaimase) to Tokyo!
Tokyo

The group that was supposed to pick us up went to the wrong terminal and we waited over an hour. That was not fun after the long flight from the U.S.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 29, 2025
Hi Harold, welcome back home. Thank you for taking the time to share your feedback. I appreciate that most of your comments were positive, and I also value your honesty in expressing your disappointment with the Candeo Hotel in Osaka. I’ll keep this in mind for future trip planning. Regarding the pickup on October 12th, we’ll review this thoroughly with our local partner. It would have been helpful to know about the issue upon your arrival so we could have assisted you immediately and... Read more

Hi Harold, welcome back home.

Thank you for taking the time to share your feedback. I appreciate that most of your comments were positive, and I also value your honesty in expressing your disappointment with the Candeo Hotel in Osaka. I’ll keep this in mind for future trip planning.

Regarding the pickup on October 12th, we’ll review this thoroughly with our local partner. It would have been helpful to know about the issue upon your arrival so we could have assisted you immediately and coordinated a solution with the transfer provider. My apologies for the inconvenience caused. We will investigate this matter in detail with our partner to understand what went wrong and ensure it doesn’t happen again.

Thank you again for giving us the opportunity to assist with your trip. We’ll share your feedback with both the Candeo Hotel and the transfer partner to help improve service quality moving forward.

Warm regards,
Leny

Thailand with a family of 18
Thailand | Oct 16 - Oct 27, 2025

Dean
Dean W.
Denver, CO | Reviewed on Oct 28, 2025
We had a wonderful time, really enjoyed it. Elena paid a lot of attention and detail to modifying our agenda and was on the spot and on top of changes.
Bangkok- Pow was great, he had all the details planned out, was vey informative and understanding of the history and questions that we had.
Chaig Mai - Bam Bam was very friendly, personable and everyone got along good with her.
Phuket - our guide on the boat was Nick, he was fabulous, he showed us everything and was very informative and...
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We had a wonderful time, really enjoyed it. Elena paid a lot of attention and detail to modifying our agenda and was on the spot and on top of changes.
Bangkok- Pow was great, he had all the details planned out, was vey informative and understanding of the history and questions that we had.
Chaig Mai - Bam Bam was very friendly, personable and everyone got along good with her.
Phuket - our guide on the boat was Nick, he was fabulous, he showed us everything and was very informative and fiendly. He went out of his way to accommodate us.
Thai - we did not see much of him, he met us at the airport to the hotel, then took us back to the hotel two days later.

Hotel Reviews
Modena by Fraser Bangkok
Bangkok

No pool, so this was a disappointment to the kids, but the location for the convention was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
SAii Laguna Phuket
Phuket

Great location, spent most of the time on the boat trip, but the time we spent there was great, the kids loved the pool and the ocean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shangri-La Chiang Mai
Chiang Mai

Great location, the group enjoyed the Elephant excursion and the people involved there

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chatrium Hotel Riverside Bangkok
Bangkok

Nice hotel, but the main pool was closed so the kids were disappointed

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Spiritual of Twilight Sea Canoe at Phang Nga Bay & James Bond Island (Private)
The Spiritual of Twilight Sea Canoe at Phang Nga Bay & James Bond Island (Private)
Phuket

This was the highlight of our trip. Nick was so good as were the whole crew! Canoeing into the caves and seeing the laguna was a lifetime experience, a wonder of nature. No where else found in the world.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Charming Night And Night Street Food Tasting
Charming Night And Night Street Food Tasting
Chiang Mai

Bam Bam went out of he way to do share the food tasting, and then took us to a nice restaurant after for a nice dinner.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary (Morning session)
Elephant Jungle Sanctuary (Morning session)
Chiang Mai

Good experience for the kids to see and be close to the elephants

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Chiang Mai by tuk tuk
Explore Chiang Mai by tuk tuk
Chiang Mai

We were tired and had to hurry through this as it was crowded and started to rain.

Quality of Experience
Guides, Drivers and Staff
Transport
Not much to add here
Railway market & Damnoen Saduak floating market
Railway market & Damnoen Saduak floating market
Bangkok

It was hot and too many people, not a great experience unless one wants to see lots of market stuff to dicker on.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elena Nguyen
Elena
Elena Nguyen
Local specialist in Vietnam | Replied on Nov 01, 2025
Hi Dean, Thank you so much for sharing such a lovely review. I’m truly delighted to hear that you and the whole family had a wonderful time in Thailand. It means a great deal to know that everyone enjoyed the experience and that the planning and little adjustments along the way helped make the trip special for your group. I’ll be sure to pass along your kind words to Pow, Bam Bam, Nick, and Thai - they’ll be so happy to know their care and attention made a difference. It was such a joy to... Read more

Hi Dean,

Thank you so much for sharing such a lovely review. I’m truly delighted to hear that you and the whole family had a wonderful time in Thailand. It means a great deal to know that everyone enjoyed the experience and that the planning and little adjustments along the way helped make the trip special for your group.

I’ll be sure to pass along your kind words to Pow, Bam Bam, Nick, and Thai - they’ll be so happy to know their care and attention made a difference. It was such a joy to assist with your family’s journey, and I’m so grateful for the trust you placed in me and our team.

Wishing all of you many more amazing adventures together, and I hope we’ll have the chance to welcome your family back to Thailand or Southest Asia again one day ☺️

Warmest regards,
Elena

Great Italy Kimkim Team
Italy | Oct 9 - Oct 14, 2025

S
Stephen W.
Denver, CO | Reviewed on Oct 28, 2025
Jessica and her Italy Kimkim team put together and helped execute an awesome vacation. The private tours were amazing and the private transfers perfect. Read more

Jessica and her Italy Kimkim team put together and helped execute an awesome vacation. The private tours were amazing and the private transfers perfect.

Hotel Reviews
VOI Donna Camilla Savelli
Rome

Elegant and great food.

Ai Mori d'oriente
Venice

Wow, this is a come-back-to place! Gorgeous decoration, quiet, and comfortable.

Authenticity & Character
Beautifully decorated.
Location
Staff
Most friendly
Cleanliness & Comfort
Parlamento Boutique Hotel
Rome

Clean, comfortable and nicely decorated. Very nice staff and good breakfast buffet.

Authenticity & Character
Location
Close to major tour spots.
Staff
Very friendly and helpful.
Cleanliness & Comfort
Activity Reviews
Private Walking Tour with St Mark’s & Gondola Ride in Venice
Private Walking Tour with St Mark’s & Gondola Ride in Venice
Venice
Venice at Sunset: Cicchetti, Food & Wine Tour
Venice at Sunset: Cicchetti, Food & Wine Tour
Venice

Great food and great culinary insights.

Quality of Experience
Guides, Drivers and Staff
Pompeii and Mount Vesuvius Day Trip with Lunch
Pompeii and Mount Vesuvius Day Trip with Lunch
Rome

Great transportation, guides and spectacular history.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Rome Food Tour
Private Rome Food Tour
Rome

This was the best food tour we did on our vacation and there were many.

Quality of Experience
Guides, Drivers and Staff
Guide was very engaging and shared cooking secrets!
Private Early Morning Vatican Tour
Private Early Morning Vatican Tour
Italy

This trip was absolutely amazing. Even the the basilica and square were closed for Jubilee, our guide spent extra time making the Sistine Chapel come alive.

Quality of Experience
Guides, Drivers and Staff
Private Colosseum Tour Including Roman Forum
Private Colosseum Tour Including Roman Forum
Rome

Rich history content that flowed together and great tips for follow on spots to visit.

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 29, 2025

Dear Stephen,
Thank you so much for your kind words! We’re delighted to hear you enjoyed your vacation and that everything — from the private tours to the transfers — was perfect.
It was truly a pleasure to help design your Italian journey!

Arrivederci until next time!

This was easily the best vacation we've ever been on!
Italy | Sep 18 - Sep 29, 2025

Alex
Alex R.
Dallas, TX | Reviewed on Oct 28, 2025
My wife and my first trip to Italy and it was amazing! My wife worked for months with Giulia and Andrea to prepare our vacation and they were very easy to work with, and helped my wife plan out exactly the vacation we wanted, with a few recommendations they had for us as Italian locals. When we went to Italy, we had an amazing time in each of the places we visited (Venice, Florence, Castellina in Chianti, Rome) and experienced virtually no problems. All of the tours that we did either met or... Read more

My wife and my first trip to Italy and it was amazing! My wife worked for months with Giulia and Andrea to prepare our vacation and they were very easy to work with, and helped my wife plan out exactly the vacation we wanted, with a few recommendations they had for us as Italian locals. When we went to Italy, we had an amazing time in each of the places we visited (Venice, Florence, Castellina in Chianti, Rome) and experienced virtually no problems. All of the tours that we did either met or exceeded our expectations, and our tour guides were incredibly personable and knowledgeable. The hotels that we stayed in were very nice, meeting our expectations in affordability and presentation (and they all had AC!). The transportation between cities was smooth and we didn't ever have an issue getting from one place to another. All-in-all, this was an amazing vacation and we had a wonderful time! If we had to do it again, we would spend more time relaxing in the Italian countryside and less time in the busy cities. This was easily the best vacation we've ever been on!

Local specialist: Giulia Carucci
Giulia
Giulia Carucci
Local specialist in Bologna | Replied on Oct 30, 2025

Dear Alex and John,
wow! Thank you so much for this wonderful review! But most of all...I am so happy to hear that everything was exactly as you wished, this is precisely what we always work for!! There is no bigger satisfaction than knowing that we made someone happy, living some of the best moments in life!
I wish you all the best...and if ever you decided to come and visit some other parts of Italy, you know you have friends here!
Warmly,
Giulia

Mathilde did a good job but if we could do it again we would change some things
France | Oct 18 - Oct 25, 2025

L
lauren c.
Chicago, IL | Reviewed on Oct 28, 2025
Overall Mathilde did a great job of planning our intinerary to france/ paris. Reflecting back, I think we would use mathilde and her team again but in a limited way. A few notes on why not a perfect score:
- I wish she asked further on our preference for smaller items such as "what is your preferred time for train travel", or "please note some unique details on your itinerary like it says "welcome to paris enjoy a free day in paris" but please note that we have put you on a night time...
Read more

Overall Mathilde did a great job of planning our intinerary to france/ paris. Reflecting back, I think we would use mathilde and her team again but in a limited way. A few notes on why not a perfect score:
- I wish she asked further on our preference for smaller items such as "what is your preferred time for train travel", or "please note some unique details on your itinerary like it says "welcome to paris enjoy a free day in paris" but please note that we have put you on a night time train so there will not be a free day in paris. however, I also should have read the very small details in the area of the schedule that says "click here for more details". but we made the assumption of hiring a travel agent, and paying the higher price for the convience of them working through the details and communicating with us on small items like this. We now know for next time, or we just wouldnt use them for items like that.
- we did ask for the last day to be open and we will plan on our own as we booked 2 private appointments for dress shopping and a different private appoitment for a shopping and a specialized reservation, however mathilde and her team completed ignored this on two occasions and just scheduled over and did not ask us what time we would want them to book a train etc to accomodate our time. we also reminded them of these pre booked items and to check in with us but they never did. However, when they did double book us, they were accomodating to try to rebook which was nice.
- lastly, mathilde reccomended 2.5 days in the small village reims, in hind sight we wish we only did a day trip as it is really limited what to do in the smaller towns. Now that is kind of a shame on us as we should have trusted less and done our own research and insisted a revised schedule. As well, we currenlty live in a big city with much to do so that may have jaded our view of the town. But overall they were accomodating when we asked to change things.

Hotel Reviews
La Caserne Chanzy Hotel & Spa, Autograph Collection
Reims

amazing hotel. clean, updated, staff was awesome. would stay here again and reccomend it over and over again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Lorette - Astotel
Paris

excellent location. Clean accomodations. Needs updating as rooms were very worn, tired, and outdated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
rooms and hotel were clean. however, rooms were very worn and outdated.
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 30, 2025

Hi Lauren,
Thank you so much for your thoughtful feedback and for trusting us with your trip to France. I’m glad you enjoyed the overall experience, and I truly appreciate your notes about communication and scheduling. Luckily, we could reschedule the Louvre small group tour, since the Museum was closed due to circumstances beyond our control.
I wish you wonderful future travels!
Mathilde

Can't say enough praise for my travel compani...
South Korea | Oct 7 - Oct 22, 2025

D
dianna j.
Miami, FL | Reviewed on Oct 28, 2025
Can't say enough praise for my travel companion, S. Kim. She was extremely knowledgeable of the areas, history and travel plans. She was attentive to my dietary special needs and health issues. She made sure I was having a fun time and went shopping with me! She, Christine and Alicia need to have an award given to them by the Government for representing their country in such a fine and caring manner.! Read more

Can't say enough praise for my travel companion, S. Kim. She was extremely knowledgeable of the areas, history and travel plans. She was attentive to my dietary special needs and health issues. She made sure I was having a fun time and went shopping with me! She, Christine and Alicia need to have an award given to them by the Government for representing their country in such a fine and caring manner.!

Hotel Reviews
Shilla Stay Jeonju Hanok Village

11th floor restaurant staff person very helpful., Clean, nice view of city

Authenticity & Character
Location
Staff
Had a situation at breakfast.... They were short of staff, so there was a waiting list an hour long to be seated. I have medical issues and was in distress and needed to eat something right away. I explained (through Papago) of my urgency, but 2 staff said that I would have to wait my turn. I asked for the manager, but they said that the person was not there that day. I apologized, but ran past them to go to the buffet. I sat at a used table, ate quickly and left. Otherwise, I would have fainted.... I wish their supervisor will let them be aware of medical needs of their patrons when it comes to eating needs. Thank you.
Cleanliness & Comfort
Gyeongju Hwarangroo

Great location--- near historic Jeonju burial mounds. Clean, compact

Authenticity & Character
Would say it was a 'modernized' hanbok, but great experience
Location
Staff
Some were very kind, some were curt
Cleanliness & Comfort
bath was very clean
Golgulsa Temple Stay
Gyeongju

Not a hotel, but more like a rustic hostel. Must have a healthy body to do steep climbs. Buggy in room, but not all guests experienced this....

Authenticity & Character
knowing that people at ~1000 AD were there
Location
Staff
informative and kind
Cleanliness & Comfort
I never saw kitchenware being sanitized--- just washed with scrubby and water, then put out for use. Rooms and baths were free of dirt debris, but I never knew if anything was used to sanitize the room, etc. (My mattress cover had dried blood on it...) I brought my own disposable sheets/pillowcase
Rakkojae Hahoe Hanok Hotel
Andong

Great to experience Hanok ... Staff worked with my dietary needs to the best of their ability. Clean. Bring your own washcloths. Friendly. Lots of picture moments from early history...

Authenticity & Character
attention to historical detail
Location
near historical village
Staff
friendly and helpful
Cleanliness & Comfort
had to get used to 'hanok' style of room
NINE TREE BY PARNAS SEOUL MYEONDONG 2
Seoul

Breakfast was phenomenal (nice blend of Western and Eastern cuisine) Clean Helpful staff that spoke very good English

Authenticity & Character
Location
Could see the N-tower from my window
Staff
Cleanliness & Comfort
bathroom very clean
Activity Reviews
Jeonju Nambu Traditional Market Tour
Jeonju Nambu Traditional Market Tour
Jeonju

Nice merchants--- willing to speak with a foreigner

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Jeonju Hanok Village and Gyeonggijeon
Half Day Jeonju Hanok Village and Gyeonggijeon
Jeonju

Great history heritage ! Enjoyed the museums, dressing in hanbok again, ate chicken with some local merchants

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Golgulsa Temple Stay-D2
Half Day Golgulsa Temple Stay-D2
Gyeongju

My lack of health would not allow me to participate in the exercise activities. The tea with the monk did not have an interpreter. Every one was nice and pleasant.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Golgulsa Temple Stay
Half Day Golgulsa Temple Stay
Gyeongju

I did not have the health for this activity/ Great picture opportunities

Quality of Experience
Food
I would have to bring my own food
Guides, Drivers and Staff
Transport
Buseoksa Temple
Buseoksa Temple
Andong

My visit was shadowed by the fact of my chronic fatigue. This is a place best enjoyed by a healthy person because of the steep climbs. Great place for photos

Quality of Experience
Guides, Drivers and Staff
SK climbed those paths with me! Pointed out interesting spots and photos
Transport
Explore the Ancient Andong
Explore the Ancient Andong
Andong

Too bad there was a deluge! The history of the place snatches you back in time.... So neat to know that you have to be a descendant of the original villagers to live there. One resident is a direct descendant of the original owner of the house in where he resides. Really neat!

Quality of Experience
Guides, Drivers and Staff
Transport
Starfield Library
Starfield Library
Seoul

I did not know it was a library only! Great to see a place that I saw in several K-Dramas. From there, you walk into the COAX Mall. Outside is the Gangnam hand statue...

Quality of Experience
Guides, Drivers and Staff
Transport
Romance in Seoul: Namsan Park and N Seoul Tower
Romance in Seoul: Namsan Park and N Seoul Tower
Seoul

Just like the dramas--- saw a busker, ferry boat on the river. Wished I would have seen Rainbow Bridge with light show

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Seoul City : Insadong and Dongdaemun Market
Half Day Seoul City : Insadong and Dongdaemun Market
Seoul

Nice place for clothes for self or souvenirs

Quality of Experience
Guides, Drivers and Staff
helped me choose some clothes, then came wit h me for lunch
Transport
K-Beauty Experience in Seoul:  Make-up and Hair Styling
K-Beauty Experience in Seoul: Make-up and Hair Styling
Seoul

Sweet young ladies. They blended many colors to be the one that was right for me. (So you can't buy it, unfortunately...) Styled my hair for the hanbok experience later that day

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Gyeongbokgung Palace and Bukchon Hanok Village
Half Day Gyeongbokgung Palace and Bukchon Hanok Village
Seoul

It rained! Enjoyed the hair / make up prior to going tot the Hanbok store. SK was helpful with photography and museum guide. Bukchon Village was nice to see, especially knowing that the aristocracy used to live there, near the Palace

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christine Liu
Christine
Christine Liu
Local specialist in Seoul and Japan | Replied on Nov 13, 2025

Hi Dianna,
Thank you for your feedback, and I will work and stay more hard to improve the service for the most kind guest like you . Expect to see you next trip .
Best
Christine

Great Fun in Costa Rica.
Costa Rica | Oct 11 - Oct 19, 2025

Barbara
Barbara P.
Houston, TX | Reviewed on Oct 28, 2025
Sebastián and Carlitos were excellent guides on the zip lining. It was a fantastic experience. They knew their job and kept us safe and having a great time. All excursions were pre-planned by Kimkim and all tour guides showed up when we needed them. All were polite and knowledgeable. Also really enjoyed the White water experience with Jairo. Without a doubt, I would do it again!! Thank you for your careful planning and follow through. Read more

Sebastián and Carlitos were excellent guides on the zip lining. It was a fantastic experience. They knew their job and kept us safe and having a great time. All excursions were pre-planned by Kimkim and all tour guides showed up when we needed them. All were polite and knowledgeable. Also really enjoyed the White water experience with Jairo. Without a doubt, I would do it again!! Thank you for your careful planning and follow through.

Hotel Review
Hotel Los Lagos Spa & Resort
La Fortuna

Our hotel was on the Clift side and the view was stunning through the patio doors and surrounding glass wall. Very private. Shuffles took us anywhere on the property and we quick. We went up to the hummingbird area and were fascinated as the birds we buzzing around and eating less than 18 inches from us. Office staff were polite and helpful and room service was spot on every day. Thank you for this wonderful experience! Loved it!!

Authenticity & Character
Attention to detail and the view and privacy.
Location
Staff
They took care of our needs immediately.
Cleanliness & Comfort
Rooms were serviced daily, restaurant buffets were fully stocked and service was terrific.
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Oct 29, 2025

Hello Barbara,

Thank you so much for your wonderful feedback! I am delighted to hear that you had such an amazing experience and that Sebastián, Carlitos, and Jairo made your adventures memorable. It is great to know that everything ran smoothly and that you enjoyed the activities and guides arranged through Kimkim.

We truly appreciate you taking the time to share your experience, and it is fantastic to hear you would do it all again!

Pura Vida,
Yuliana

Our trip to New Zealand was absolutely amazi...
New Zealand | Oct 5 - Oct 21, 2025

N
Niranjan B.
India | Reviewed on Oct 28, 2025

Our trip to New Zealand was absolutely amazing. Thanks to Michelle!!
Every detail was thoughtfully planned and her recommendations were spot on. She was available throughout our trip for any questions , concerns or clarifications. Everything went smoothly, and we truly appreciate Michelle's attention detail and care. Highly recommend Kim Kim services to anyone looking for a worry-free travel experience.

Niranjan

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Oct 31, 2025

Thanks Niranjan, I really appreciate you taking the time to post this review that helps our future travelers to know they are in good hands! All the best for your next trip with Kimkim!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.