Kimkim Trip Reviews

Kadri was very helpful with organizing our trip to Sweden. We were late getting our trip dates finalized but Kadri was still able to create an itinerary of places for us to stay as well as the various activities we wanted to do! Everything worked out great with no issues at all! Everyone at Kim Kim was very responsive and we'd use their services again! Thank you Kadri!

Hotel Reviews

Aurora River Camp Glass igloos

Kiruna

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Scandic Kiruna

Kiruna

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Comfort Hotel Arlanda Airport Terminal

Stockholm-

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Stockholm Private Panoramic Tour

Stockholm

Quality of Experience

Guides, Drivers and Staff

Transport

Husky Morning Tour

Kiruna

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Northern Lights Tour with Photographer Guide

Kiruna

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful time on our holiday trip to Germany and Austria. The whole trip was well planned with exactly what we asked for. We really enjoyed the food tour in Munich with Andrea and the cooking class in Salzburg. We loved the day trip train tickets that allowed us flexibility to choose our own adventure based on how we were feeling that day. All of our hotels were nice and in good locations. I can't think of anything I would change.

Hotel Reviews

Cocoon Salzburg

Salzburg

This is a newer hotel that is very nice. We appreciated some of their sustainability efforts. The staff were efficient and kind. The bar/restaurant in the hotel was enjoyable; it had seasonal cocktails in the evenings and a delicious breakfast in the morning. The location of this hotel was nice because it was so close to the train station, but it was a little far of a walk to get to the markets and activities in the city center. It might have been nice to be a little closer to the city center.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Würzburger Hof 4*

Würzburg

This hotel was nice, and the staff were very kind. It was a good location close to the train station and within easy walking distance to the market. The breakfast was wonderful! The only problem we had was that the hotel was VERY warm inside, and the only option we had to adjust the temperature was to open a window. This made it a challenge to keep the room at a steady and comfortable temperature and there was a lot of activity and street noise at night, which kept us awake sometimes.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Very clean and nice, but the heat was turned up way too high, and there was no way (that we could find) to turn it down. I believe the temperature outside during our stay was unexpectedly unseasonably warm, so this may have been a factor.

Hotel Opera

Munich

Very nice hotel in a quieter location, but close to the subway and fairly easy walking distance to the markets. The staff were kind and helpful. There is a nice little coffee shop and bakery less than a block away.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

24/7 assistance in case of emergency

Germany

We didn't really have an emergency, but we had to call for assistance once when we first arrived in Munich. Our flight arrived an hour early, so we waited for our ride, but even after our scheduled arrival time, we didn't see anyone or hear from anyone. So after waiting 90 minutes, I called for help, and she was able to get in touch with the driver and find out he was on his way, just running a bit behind. She was very helpful and got an answer quickly.

Quality of Experience

Guides, Drivers and Staff

Transport

Apple Strudel & Prezel cooking class incl. dinner & music

Salzburg

We frequently participate in cooking classes when we travel, and this was one of the best we have ever participated in. The instructor was fun and clear, and the recipes were easy and delicious. We also appreciated how the class was set up and provided a group lunch at the end; this created opportunities to socialize with the other participants and make new friends! After class, I emailed the school, and they sent me copies of the recipes so I could easily remake them at home!

Quality of Experience

Guides, Drivers and Staff

Transport

It was a bit of a walk from our hotel, and we had a little difficulty finding it.

At leisure : the Salzburg Christmas market

Salzburg

This was one of our favorite Christmas Markets of the entire trip! An amazing violinist was playing when we first arrived, and the music could be heard throughout the market. It really added to the holiday atmosphere and felt so festive!

Quality of Experience

Guides, Drivers and Staff

Transport

It was a bit of a far walk from our hotel.

Munich Food tour

Munich

We loved meeting our guide, Andrea. In addition to taking us to some great places and sharing delicious local food with us, she shared interesting information about the city and pointed out places we could return to on our own during our stay in Munich.

Quality of Experience

Guides, Drivers and Staff

Transport

We cannot say enough good things about kimkim and our experience. Taylor was amazing and the pre-planning and getting us ready. Then while we are in Norway, Maria handled everything effortlessly. When we arrived in Tromso, the hotel was not up to snuff and Maria upgraded us to a better hotel free of charge and the whole thing was dealt with in a matter of a couple of hours.

We unfortunately did not get to see the northern lights, but that was no fault of kimkim‘s. We were unable to attend one of our activities to see the lights because of Heather‘s conditions and we’re promptly refunding the money as well as given $150 dining credit to enjoy a night out instead of the planned excursion.

The only feedback I do have regarding that experience, is that apparently the lights were visible the first night we were in Trom zone. I think it would be smart for Kim Tim to communicate with the hotels and let them know to wake up the residence that are there to see the lights. We gladly would have gotten up to see them. Also, perhaps more options on seeing the lights. Like we heard about Van trips that will chase the lights all the way to Finland if necessary.

Overall, I would give kimkim a 9.9 out of 10 . They were excellent and we will definitely use them again.

Hotel Reviews

Home Hotel Bryggen

Bergen

Very comfortable beds and a various spacious room. The biggest one we had. Also, in a great location to walk to the Christmas market and the seaside and the shops and restaurants.

Authenticity & Character

Location

Centrally located and not loud even though it’s close to the center of

Staff

There was one worker at the bar who gave my friend an alcoholic cider when she asked for a nonalcoholic. There may have been a little bit of a language barrier, so I don’t think it was really intentional or anything, but it could’ve been dangerous for my friend because she’s allergic to alcohol. She also didn’t really apologize after we told her what happened.

Cleanliness & Comfort

Clarion Collection Hotel Aurora

Tromsø

This hotel was beautiful, and the beds were far more comfortable. They offered breakfast dinner and Fika, which was amazing. Their room was very quiet and we were able to control the temperature which was great. The windows opened so this helped us cool it down when needed after running the heater. The staff was very accommodating and the shared dining areas were beautiful.

Authenticity & Character

Beautiful decorations, and the food was authentic

Location

Right by all of the shops and

Staff

Very warm and helpful

Cleanliness & Comfort

Scandic Ishavshotel

Tromsø

Unfortunately, this hotel was not good. The beds were super uncomfortable, the room was very hot with no way to regulate the temperature except a small fan that was left in the closet. It was very loud and the staff was not able to do anything except all for us a very hard board to put under the mattress which did not help. We did not stay at this hotel.

Authenticity & Character

It wasn’t unattractive Building and not as nice as the other ones we stayed in

Location

The location was the only thing that was good about it. It was right by the city center.

Staff

They were not able to solve our mattress issue or the heat in the room

Cleanliness & Comfort

Karl Johan Hotel

Oslo

This hotel was charming and located right next to the Christmas markets which we loved. Great location to walk around the city as well. We were able to walk to the resistance museum and too many restaurants and other attractions. The beds were comfortable, and the staff was very accommodating and

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Everything was spotless in our room, and the beds were comfortable

Activity Reviews

Depart Norway

Norway

Our driver was on time and we got to the airport with no

Quality of Experience

Fjord Cruise to Rosendal

Bergen

I tend to get C6 so I was afraid to sit inside so my friend and I sat on the upper deck for about 20 minutes until we started to freeze. Fortunately it is very very smooth and I did not get seasick at all. It is about a two hour ride each way, but it is beautiful and I highly recommend it.

Quality of Experience

There should be more of a summer activity and should not be recommended when the visitor center is closed. It is very cold there in the winter and it can be a little bit challenging when not a lot of things are open. We ended up wandering around the grocery store too kill Hime until we can get back on the boat.

Self-Guided Christmas Market Visit

Bergen

This Christmas market is huge! Over 90 stalls. It gets very crowded though so I would definitely try to either go right when it opens or when it’s closer to closing time.

Quality of Experience

Self-Guided Bergen Exploration

Bergen

We absolutely love Bergen. It’s a very cute city. It’s further south so the sun stays out longer in the winter. Lots of good restaurants and shops and the people are super friend

Quality of Experience

Northern Lights Hunt by Boat

Tromsø

This was canceled due to hazardous conditions, and we did the cable car thing

Reindeer Feeding & Sámi Culture Experience

Tromsø

This was another great experience. It was very cold, but walking around with the reindeer helped to warm us up. They were fun to hang out with, they have interesting personalities. Definitely not as friendly as the sled dogs they only care about food.😆

Quality of Experience

The women who were explaining that Sami culture were very, very nice and knowledgeable, and it was interesting to learn everything

Food

Guides, Drivers and Staff

Transport

We had to wait a bit for the bus on the way home and it got cold

Fjellheisen Cable Car Ticket

Tromsø

We decided to add this on ourselves when our cruise was canceled. We did not get to see the lights, but we enjoy the ride up to the top and the café was nice to have a coffee

Quality of Experience

Northern Lights Husky Experience with Dinner

Tromsø

I loved this so much. I am a huge dog lover so getting to pet all the dogs was amazing. Unfortunately, we did not get to see the northern lights, but the experience was awesome. That guides are very knowledgeable and very friendly and made it a great experience. We also enjoyed the meal and the roasted marshmallows. You get to spend a lot of time with the dogs, which is really nice.

Quality of Experience

The whole experience was very welcoming and fun and we got a lot of times to spend petting the dogs

Food

Guides, Drivers and Staff

The guides were very, very knowledgeable

Transport

The bus was comfortable and clean

Self-Guided Arctic Cathedral Visit

Tromsø

I don’t remember visiting this cathedral, Raul unless it’s the one I already reviewed.

Self-Guided Christmas Market Visit

Tromsø

This was a smaller Christmas market than in Oslo, but it was still worth seeing. Tromso is a charming city

Quality of Experience

Self-Guided Tromsø Exploration

Norway

We loved walking around Tromso and we walked over the bridge to the cathedral, which was a great walk and a beautiful spot to visit

Quality of Experience

Self-Guided Christmas Market Visit

Oslo

We loved this Christmas market right across from our hotel. It was a great activity to kick off our trip.

Quality of Experience

Edvard Munch Museum in Oslo

Oslo

We ended up skipping this spot

Mathallen Food Court Visit

Oslo

We loved this food court and enjoyed a very nice meal and shopping here. This saw that we went to only had one person working, but she was super sweet and efficient and made a nice experience for us. Highly recommend visiting here to get some authentic food and a nice shopping

Quality of Experience

Self-Guided Oslo Exploration

Oslo

We went to the resistance museum, which was amazing and saw some really cool architecture and interesting parts of the city without having to walk that far from our hotel

Quality of Experience

Overall, the trip was planned well. There were minor miscommunications. For certain events, the specific s were not clear. We had one driver for two days, he was okay, sometimes moody. The second driver was nice and friendly. The third one was outstanding, went out of his to show the Cities around. Very friendly, very communicative with the history and the overall site seeing places. I want to point out about a trip that was planned in this trip, mangrove boat tour. The itinerary mentioned that the lunch will be provided, in fact, they served lunch after the trip at 4:30pm. It was not acceptable, there were few of us with diabetes, it could have ended up in a disaster. Luckily we had some snacks with us. I wish for future travelers, these things should be sorted out and rectified.

My husband and I went to Japan for a little over two weeks to see the red maples and gold ginko leaves, and we were not disappointed! Claudia and her team did a wonderful job of making sure our vacation went smooth and helped arrange tours with excellent guides we adored. From Kiyo and Yuki for our Tokyo Tours to our Osaka food guide and our self-discovered Kobe Sake Guide (Kampai Sake Tours with Hiro), we had amazing and kind people showing us the culture and beauty of Japan. The hotel accommodations, especially those in Osaka and Kinosaki were great. Food recommendations and activities were also top notch. Thank you Claudia and team for your hard work and help— we had a lovely time!

Hotel Reviews

Nishimuraya Honkan

Kinosaki

A very expensive stay, but so worth the price! Keiseki meals, private in room baths and onsens, and kind/attentive staff makes this place super special.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Royal Twin Hotel Kyoto Hachijoguchi

Kyoto

Loved the ambiance of this hotel. Very calming and elegant. Location was a little far from Kyoto’s station, but not awful (10-15 min walk). The room was a little smaller than our other rooms, but was still very nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Royal Park Hotel Iconic Osaka Midosuji

Osaka

Beautiful hotel, large room, great location

Authenticity & Character

Location

Very convenient to train stations, nice area to be in

Staff

Cleanliness & Comfort

Activity Reviews

Kyoto History and Culture

Kyoto

Leo (Ryosuke — I think his name was), was previously a teacher, I believe, because his knowledge on history of landmarks in Kyoto was impeccable. We had a great time with him leading the way and saw beautiful places and learned a lot! He also took great pics!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Osaka Food Tour

Osaka

One of our favorite tours! The food was SO GOOD and I am convinced there is no way we would have found this place without our amazing guide! Thank you so much for the experience and all the great knowledge of Osaka and its food culture.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Akihabara Tour

Tokyo

Yuki was so knowledgeable about the area and fun to spend the afternoon with. He and his colleague showed us all around akihabara, which otherwise would have been very overwhelming. He even was able to connect us to a great restaurant and make a reservation for us in Kobe later on our trip!

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the World of Ghibli and explore more of Tokyo!

Tokyo

Kiyo was so fun and lovely to hang out with! Really enjoyed all her knowledge and her amazing food recommendation in town.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Adam (and team) was an amazing, thoughtful and thorough local specialist. He listened attentively to our goals & expectations and executed planning with precision.
We had hiccups with the car rental- overall probably the most disappointing/disruptive part. Ti-Fakara (waterfall) lodging was “ON POINT!” Second lodging was memorable for phenomenal(!!!) restaurant and grounds- room was “meh.” Last hotel was, “eek 😬… “ I think we were looking for a more authentic and intimate experience (like Ti-Fakara)- maybe hard to do at this location? However, feedback is not to throw shade at the hard working people who are employed there- they were wonderful with what they have to work with.
The ADVENTURES were STANDOUTS! 💖Consistently Adam booked us with BEST outfits and guides- this was a steady experience across the various areas we traveled in Costa Rica. Quality guides, educated, committed, engaging and enthusiastic- the guides were overall just BEAUTIFUL people, inside and out- people who will not be forgotten, who genuinely love their jobs. The logistics were timed perfectly, managed and communicated seamlessly. As a family, the adventures of hiking in various areas, bird spotting, animal, botanical, frog, insect identification, zip lining, white water rafting, whale/dolphin watching, snorkeling, beach frolicking, sunset/moon/ star gazing, photography … are memories forever seared into our individual and collective hearts and minds. We desperately needed this time to reconnect and recalibrate within ourselves, each other and with the naturaleza.

Hotel Reviews

Leyenda Boutique Hotel and Spa

Hojancha Guanacaste

Needs an update and a thorough cleaning.

Authenticity & Character

I absolutely adored the Christmas entertainment- almost all Spanish songs. Beautiful musical entertainment the instrument playing and singing. Really special/unique. Songs bellowed into the rooms/suites/outdoor patios, drowning out road traffic. I felt this hotel was very tailored to the American traveler, I felt sad/disappointed as I really wanted to feel more “Costa Rica” and less of an American experience. Felt like a mainstream cheap American hotel, copy and pasted in Costa Rica. It was a cheaper version (in all ways) of the bougie resort down the street, which neither experience was wanted by our family.

Location

Location is physically right on main road. One can hear road traffic and smell gas/exhaust even at the back of the hotel.

Staff

Great restaurant staff. Evening night staff was particularly kind.

Cleanliness & Comfort

Trash from former occupants was left in room. Bathroom was not clean with thoroughness/care. Felt creepy/weird. Chose to wear sandals in shower and opted out of using jacuzzi. Patio was so beautiful- and once again under amplified with cheap, uncomfortable, faded (old) plastic table and chairs. It was such a STUNNING patio and to look out on the beautifully kept grounds watching and listening to the birds could have been even more memorable, cozy, authentic. It was challenging to get enough coffee stocked in room. Zero privacy from other guests. Rooms and patios echoed with various aged human activity.

Cloud Forest Lodge

Monteverde

This hotel stood out with its hiking grounds on site and its PHENOMENAL dining experience- breakfast and dinner. I am not a vegetarian or vegan and their menu was so inclusive and inspiring, I chose a vegetarian option one of the nights- probably my most memorable vacation meal.

Authenticity & Character

Room felt like a slightly upgraded dorm room. With limited toilet paper, and wanting us to throw toilet paper in trash, access to a bidet would be a thoughtful touch. I desperately wanted a more “Tico” experience- traditional rocking chairs would be a beautiful touch to the sprawling deck.

Location

Remote- limited opportunity to explore the town- almost required dine-in at restaurant (which wasn’t a “bad thing,” just got “spendy,” but worth it!) However, great opportunity for rooftop bonfire, landscape views, sunset and star gazing!

Staff

Addressed above. Wait and Restaurant staff was top-notch.

Cleanliness & Comfort

Chillier than expected- no heater- limited blankets. Traveled with carry-on, limited space for warm clothing, had to get creative. It was fine. Curious toilet paper practices, could be cozier. BEAUTIFUL soaps and lotion. We upgraded room, in exchange we received a massively huge bathroom with vapid space- it was really “strange,” design-wise. Deck/Patio could embrace more ambiance as it is stunning and has amazing potential- it does have a coziness, which could inspire guests to linger with morning coffee, etc. In room coffee access was also very limited/scarce.

Ti-fakara Boutique Hotel

La Fortuna

Beautiful up to date inspiring room, quaint, secluded, with rainforest experience- lots of birds, sloth and monkey spotting. LOVELY breakfast dining, nice dinner experience- service staff had warm and kind hospitality. Awesome night time guided walk, attentive staff. Walking distance to Fortuna Waterfall. Overall, BEST lodging experience.

Authenticity & Character

Small, quaint, simple, attentive, good attention to detail, good quality of facilities and grounds! Ti-Fakara seems to understand what they have to offer and embrace it with simplicity and authenticity- not over-reaching- trying to be something they can’t, understanding there is a lot of competition and they offer a unique slice of experience.

Location

Away from downtown, walkable distance to Fortuna Waterfall, surrounded by rainforest.

Staff

Reception staff (Esther), wait staff (Antonio), electricians/maintenance and cleaning staff were particular standouts.

Cleanliness & Comfort

Rooms were so thoughtfully cleaned! So appreciative of the care put into the rooms.

Activity Reviews

TreeTram, Hanging Bridges & Zipline Adventure

Monteverde

Everyone was very friendly and the views were beautiful. Also, a very informative nature walk with Alex. Would visit again.

Quality of Experience

See above

Guides, Drivers and Staff

See above

Transport

Private Boat Seaside Adventure (Seasonal)

Sámara

Ok- next to the white water rafting… this experience might take the “gold star.” We were SO FORTUNATE to have Christopher as our guide once again, so he knew our family. He had a lovely crew. Josué and Yosuel (sp?). We had the most BEAUTIFUL experience and hands-down the best Christmas day of my life. Dolphins, whales, sea turtles, fish, invertebrates, coral reef. Snorkeling was top-notch and we tried out different locations.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the Beaches Around Sámara

Sámara

Really beautiful tropical experience. So many tourists. 😂

Quality of Experience

Setting. Landscape.

Werner Sauter Biological Reserve Hike

Sámara

Christopher was a great guide. Great to be exposed to the land/botanical landscape of the “dry side” of the rainforest. Fun to get out, exercise, break a sweat and to be taught local knowledge.

Quality of Experience

Guides, Drivers and Staff

Transport

Río Balsa Whitewater Rafting Adventure

Arenal/La Fortuna

Maybe our best/most fond Costa Rica adventure… on par with the Arenal hike.

Quality of Experience

Food

LOVED the family style (all guides, all tourists and restaurant together as one) feel of this TRADITIONAL Costa Rican meal after whitewater rafting. A special memory!

Guides, Drivers and Staff

We especially loved that Jorge was with us from pick up to drop off, meaning he was ALSO our white water rafting rover guide. He was spectacular! 🌟 Driver was knowledgeable of roads and very safe. Vehicle was comfortable.

Transport

Teamwork between drive and guide. Good knowledge of roads.

Arenal Volcano Hike & EcoTermales Hot Springs Visit with Meal

Arenal/La Fortuna

Herson was just the BEST guide. We saw so much and were provided so much knowledge and wisdom of the land. Beautiful views. Great exercise. Ecotermales was nice. Super touristy- as was everything in Fortuna. Glad we went in the evening. Meal was delicious. Staff seemed somewhat annoyed/exhausted of tourists. 😂

Quality of Experience

The hike of Arenal with Herson.

Guides, Drivers and Staff

Knowledgeable and Engaging. Wanting to teach.

Transport

Nice vehicle, knowledge of roads, safe driving.

Self-Guided Hike to La Fortuna Waterfall

Arenal/La Fortuna

Go early. Huge amounts of tourists. Staff seemed annoyed.

Quality of Experience

The beauty and power of waterfall and walk down and up masked any other “curiosity.”

Marcela was amazing and instrumental in planning our excellent Chile adventure. She was always ready with excellent ideas and understood exactly how we wanted to spend our time as a family enjoying the sites. Every detail was taken into consideration with care from who was picking us up, at what specific time and for how long and even what up bring or wear was included in the detailed information that Marcela offered. We had a very last minute change in our family where a different family member came and in less than 4 days from our arrival Marcela quickly adapted and helped us make all of the travel arrangements with the flights saving us time, money and making it hassle free , we are so grateful to Marcela and the KimKim.com staff for our amazing travel adventure that went without any issues over 10 days and varius regions : Santiago, Puerto Monnt, Puerto Natales, Valparaiso , Torres del Paine to Puerto Varas- we did kayaking, ride and beer, hiking around volcanoes all lifetime memories we will never forget!! Thank you.

Hotel Reviews

Hotel Cabaña Del Lago Puerto Varas

Puerto Varas

Rooms where clean, the temperature in the rooms was not able to be controlled and the window open a slight bite to let air in thankfully, the staff was professional.

Authenticity & Character

Location

Cr

Staff

Cleanliness & Comfort

Hotel Ladera

Providencia

Great central location wthe comfortable very clean beautiful rooms and friendly staff!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Valparaíso & Wine Tour - Private

Santiago

Cami was an excellent guide, incredibly knowledgeable!!

Quality of Experience

Ty

Guides, Drivers and Staff

Transport

San José Volcano & Andes Mountains

Santiago

Sebastian was an excellent guide for this adventure!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bike & Beer

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Vicente Pérez Rosales National Park

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kayaking on Reloncaví Fjord

Puerto Varas

Quality of Experience

By

Food

Guides, Drivers and Staff

Transport

EcoCamp Wildlife Safari Farewell

Chile

Quality of Experience

Fr

Food

Guides, Drivers and Staff

Transport

EcoCamp Wildlife Safari Sunday

Torres del Paine

Quality of Experience

Food

Guides, Drivers and Staff

Transport

EcoCamp Wildlife Safari Wednesday & Saturday

Torres del Paine

The best way to experience Torres del Paine!!! Amazing staff, food , accommodations. Everyone here is very passionate about where they work and serve- amazing!

Quality of Experience

Food

Guides, Drivers and Staff

Everyone is passionate about their work and keeping everyone safe and having the very best experience!

Transport

Overall a wonderful trip to Australia. Knowledgeable guides, most tours were small, reliable drivers. Paula listen to what and wanted and expected from our trip. Would use them again.

Brenda B.

Hotel Reviews

Clarion Suites Gateway

Melbourne

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Peninsula Boutique Hotel

Port Douglas

Authenticity & Character

Location

Very close to the town of port Douglas, nice to be able to walk to various restaurants.

Staff

Cleanliness & Comfort

PARKROYAL Darling Harbour

Sydney

Authenticity & Character

Location

What is it was the location, nice hotel

Staff

Cleanliness & Comfort

Activity Reviews

Melbourne Private Transfer Airport to Hotel

Australia

Quality of Experience

R

Guides, Drivers and Staff

Transport

Morning Best of Melbourne Bike Tour

Melbourne

Quality of Experience

Guides, Drivers and Staff

Transport

Port Douglas Private Transfer Port Douglas Hotel to Airport

Australia

Quality of Experience

Y

Guides, Drivers and Staff

Transport

Full Day Great Ocean Road Tour with Lunch

Melbourne

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Private Mornington Wine & RareHare Lunch

Melbourne

Quality of Experience

Guides, Drivers and Staff

Transport

Melbourne Private Transfer Hotel to Airport

Australia

Quality of Experience

D

Guides, Drivers and Staff

Transport

The

Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)

Australia

Quality of Experience

R

Food

Guides, Drivers and Staff

Transport

Morning Private YOUR Wildlife Habitat Tour

Port Douglas

Would not having any food on this tour

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)

Port Douglas

Quality of Experience

Food

Guides, Drivers and Staff

J

Transport

Port Douglas Private Transfer Airport to Port Douglas Hotel

Australia

Quality of Experience

T

Guides, Drivers and Staff

Transport

Sydney Private Transfer Hotel to Airport

Australia

Quality of Experience

K

Guides, Drivers and Staff

Transport

Sydney Opera House Tour

Sydney

Quality of Experience

I

Guides, Drivers and Staff

Transport

Full Day Blue Mountains Deluxe Day

Sydney

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sydney Private Transfer Airport to Hotel

Australia

Quality of Experience

The

Guides, Drivers and Staff

Transport

Morning Panoramic Sydney Sights

Sydney

Quality of Experience

T

Guides, Drivers and Staff

Transport

Harbor Experience Cruise

Sydney

Quality of Experience

Guides, Drivers and Staff

Transport

This was the second trip to Portugal Coraima helped us plan. She spent a lot of time on the first trip helping me travel with my 80 year old father who has physical limitations. The second trip was effortless because she knew us, incorporated feedback and adjusted the logistics on our return trip to engage two 20-something sons. Shout out to our KimKim team… until next time. :0)

Hotel Review

PortoBay Marquês

Lisbon

Nice hotel, very attentive staff.

Authenticity & Character

Location

Close to Christmas market and nice neighborhood if you don’t want to be downtown. Easy access to roads for day trips.

Staff

Early check in with bags waiting on our room, attentive to small special requests.

Cleanliness & Comfort

Activity Reviews

From Palaces to the Edge of Europe – Sintra & Cabo da Roca

Lisbon

Sintra is beautiful, drive to coast was interesting. Luis was a great tour guide- experienced, loves Portugal and the language, a natural teacher. He adjusted our plans to skip shopping for sights.

Quality of Experience

Guides, Drivers and Staff

Transport

Van big enough to accommodate a wheelchair and 7 people with plenty of personal space.

Private Tuk-Tuk Experience Along the 28 Tram Route

Lisbon

Excellent tour guide- went out of his way to pick us up at hotel given we had a senior traveler, brought blankets for the cold, gave a tour of the tram 28 line but also took small detours to show us the neighborhoods, informative discussion sharing history and answering questions.

Quality of Experience

I

Guides, Drivers and Staff

Transport

We love Farrid our driver!

Everyone was great.

Ravi was so patient with me going back and forth one zillion times to get the trip itinerary just the way I wanted it! He was very accommodating and his quick and constant communication was greatly appreciated. We had a couple of hiccups during the trip with our driver who did not speak great English and an unnecessary detour on our route during one particularly long travel day, but overall, the trip was relatively seamless. We were traveling with our two kids (ages 11 & 12) and we always felt safe and well taken care of during our trip. We had a very large van with cold AC for the entire journey that we were very thankful for, as the days got warm. We visited the golden triangle in India, and we hiked Tiger's Nest in Bhutan. All of the guides were wonderful. Everyone showed up on time and kept things on our tight timeline. Overall, it was a bucket list trip of a lifetime, and I would recommend Ravi to plan your dream trip to India & Bhutan!

This was a great trip. The Pousada Sandi in Paraty was a highlight. We enjoyed all our guides. Bruno was there every step of the way when needed.

I first came across Erin’s name while researching for our Patagonia trip December of 2025. While reading a ton of travel blogs and ideas, there was an article written by her with various itineraries laid out and it gave me the most succinct summary of what the highlights are and helped me with a more concrete idea of what I want for our itinerary. I proceeded to contact a few companies including kimkim to help make it into reality. Imagine my excitement when I heard from Erin. Of the responses I received from many companies, hers unsurprisingly were the most informative and constructive. Over the next few weeks we went back and forth with my many questions, and Erin’s always helpful advice and suggestions. By the time the itinerary was drafted, I was beyond impressed by how well put together it was. Every detail, no matter how small, was included, such as every leg of transfer, lunch packs for hiking or traveling days, and how to incorporate another traveler into a part of the itinerary. I am a detail oriented person and I had very little to nitpick on.

Throughout the planning phase, Erin not only provided great recommendations, she was also always responsive, cheerful, professional while personable. She was also realistic in her advice which is truly appreciated. Once our trip commenced, she and her colleague Jessica were always there for us. Everything went smoothly. We never had a late pick up or missed lunch. The arranged drivers and the boat transfers worked like clockwork. The hotels recommended were comfortable and exactly what we needed after long windy hiking days of Patagonia. The company provided an emergency contact which Jessica monitored. While we had no issues, I had random thoughts or questions throughout the trip due to weather, and Jessica would always answer within 15 minutes and we loved having the lifeline to reach back to.

Overall, it has been a fantastic experience working with Erin and Jessica. They helped making our dream of Patagonia a reality and made it into an unforgettable experience.

What an absolute pleasure and peace of mind to work with Paul and the many members of our Galapagos crew to create one of the most memorable and visually stunning vacations our family has ever been on. From the beginning, Paul was so easy to work with, polite, immediately responsive, and was able to cater to some last-minute changes during the trip, which was so deeply appreciated. Our naturalist guides were friendly, fun and knowledgeable. We loved the excursions as well as the cute hotels that we stayed in. I could not recommend this group more highly!

Our trip was simply amazing. Our driver Ziad was an absolute gem and extremely flexible. The highlights of our trip were definitely the tour of the Fes Medina and the camel ride to our luxury camp in the desert. Once in a lifetime experience. Our riads/ hotels were perfect for us and the trip was so smooth, no issues at all. Highly recommend Majid and our itinerary for any first timers to Morocco wanting the highlights!

Hotel Reviews

Savoy Le Grand Hotel

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ksar Ighnda

Ait Benhaddou

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Lys - Luxury Riad & Spa

Fes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Kalaa 2

Rabat

Authenticity & Character

Location

Staff

Loop

Cleanliness & Comfort

Activity Reviews

Walking tour of Marrakech

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Marrakech Food Tour

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Tour of Aït Benhaddou

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Aït Benhaddou to Marrakech via Tizi n'Tichka Pass & the High Atlas Mountains

Morocco

Quality of Experience

Pop

Guides, Drivers and Staff

Transport

From Merzouga Desert to Aït Benhaddou

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Camel trek to your luxury camp

Merzouga

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer to Merzouga: Middle Atlas Mountains to the Sahara

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Food Tour

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Fes walking guided tour : No drive

Fes

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Tour of Volubilis

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Half-Day Private Sightseeing Tour in Rabat

Rabat

Quality of Experience

Guides, Drivers and Staff

Transport

Rabat – Meknes – Volubilis – Fez ( 3 Hour Drive).

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Casablanca – Rabat ( 1 Hour Drive).*Driving Times Don’t Include The Various Stops Along The Way

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Working with Kimkim and specialist Sarah was easy and accessible. I like the platform of interacting with the specialist (Whats App & Kimkim platform, and email. We went through several versions of our itinerary so I appreciate the patience as this was the first time visiting the Philippines, along with my 91 year old mother. So special care needed to be given. The air and ground transportation went without a hitch. I also appreciated having a local Philippine agent, Angela, who helped with any questions about activities and contacts. Tourist Driver Manila is a reliable agency with comfortable cars and safe drivers -- Ed & Anthony were helpful and patience with us and my mom. We had a wheelchair to transport.

Caba, La Union: Our stay at Solarena Resort was lovely, quiet. It seemed we were the only guests there. The food options were limited, but definitely the stay felt like home, and very familiar to beach living. The staff was accommodating. The hotel is definitely not a "luxury" hotel, but worth the value -- especially since we had a large house with 2 separate beds, 2 TVs (appreciate access to Netflix), our own indoor and out door living area. The hotel also had air conditioning. The hot water for the show was not so hot, but since it was a very humid and hot outside, this was not an issue. The shower actually felt refreshing. Evalyn, the restraunt hostess, along with the other staff were helpful. Evalyn shared her knowledge about how to look for clams at the beach. I found some. This was a nice touch for my personal experience. This hotel is close to the "downtown" area of Caba. I would recommend this place to my family and friends.

Palawan: My favorite island with my favorite hotel, Four Points Sheraton at Sabang Beach. Large, but easy to naviage hotel. Also, a huge pool, great breakfasts, and close to the Underground River. I like that the Four Points had Netflix, and this hotel was easy for me to navigate with my 91 year old mom.

Our only hiccup was that we did not have timely pick up in at Palawan PPA. Somehow Palawonderful Adventures either forgot, or got mixed up. I contacted notified Sarah/Angela. Maybe an hour later our driver picked us up to take us to our hotel. So service was delivered. Palawonderful Adventures made up for the gaffe by sending us a tour agent (Arnel Nalica) who gave extra care to my 91 year old mother, and even held her hand during the Underground River tour and during all of the boat rides. As he explained, he took care of my mother, so I could relax and enjoy myself too. I appreciate the empathy and awareness that he had for his guests.

My only regret, and now that I am aware, was that the Palawan Puerta Princesa Airport was 2 hours away from our hotel, so we did not arrive until evening. The dark, winding roads from the airport to the hotel was unexpected. I actually wished we spent more time on Palawan given the distance, as we only spent 2 nights. Palawan is BEAUTIFUL, and my favorite island.

Boracay: The "Waikiki" of the Philippines -- party atmosphere, if that's what a person wants. However, we stayed at the Crimson Resort and Spa, luxury hotel where we had a private beach -- also fantastic service, fantastic breakfasts, and other restaurants on site. Easy to get other transportation to leave to resort to explore the town and island. I used the beach, spa massages with Hazel (very strong hands!) Helpful staff, lifeguards, and activitie staff -- I think they were all biased towards my 91 year mom as they were attentive to her. The staff arranged for various activities, including parasiling for my 91 year old mom. My only desire was I wish they had Netflix . Otherwise, another hotel I would recommend.

Overall, the contacts, agencies, and transportation set up by Sarah and her team were reliable, and easily accesible. I would certainly recommend Sarah for our next trip.

My husband and I travelled in the Yucatan Peninsula for 16 days. Hugo designed our trip which included a number of private drivers and guides. Every single driver and guide was excellent. There were 2 small glitches along the way, but both were quickly and efficiently handled. During our trip we were in contact with an assigned "assistant", Luz Ma , who checked in with us to confirm each day's schedule. She was also excellent and responded immediately to our questions. The hotels that Hugo booked with us were all very good, with the best being the Hacienda Merida. It was a pleasure to work with Hugo and the Rutopia staff.

Our Driver Karim and Original Travels truly deserves 5 star rating.. It was an amazing experience with Karim and my family wouldn't have enjoyed Morocco like we did without Karim. Karim spoke English very well. Karim was very knowledgeable about various topics starting from religion, history, politics and even economics. Karim was a very good driver and we wouldn't have completed the entire circle (starting from Casablanca --> Fez --> Merzuga --> Marrakech) in 4 days without Karim. And yet, We spent proper time in every city. Karim was always available on time in the morning. Karim stopped wherever we requested him. We had two adult college attending boys and they enjoyed the trip too.

Karim helped to buy additional excursions (be it ATV, Jardin Majorelle or Chellah ruins in Rabat). There were no complaints if we added a stop. Karim was very friendly and playful.. He made the environment lively. He made a good recommendations about food. He was very practical and kept us informed when roads were blocked due to snow while going from Fez to Merzuga.. Almost every day we skipped lunch so did he - just to accomodate our hectic routine and to ensure that we get Sahara desert on time (for camel ride) or Ouarzazate on time (for Atlas Studio). It was an amazing trip and everything went perfect only because we were in good hands of Karim.

Karim was berber and shared a lot about Berber community. He respected our wishes in car too (when my son wanted to study or sleep). There were no surprises by Original travels or Kimkim either.. Everything was booked as requested. I would definitely recommend Original Travels and even ask for Karim if you can!

Hotel Reviews

Hôtel & Ryads Barrière Le Naoura

Marrakech

Overall good hotel but there was no vegetarian food on premises.. when we ordered food by Glovo (similar to Uber in USA) app, hotel staff did not allow us to take food with us - we were told that we were prohibited.. that was awkward!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Berbere Palace

Ouarzazate

Authenticity & Character

Location

Staff

Cleanliness & Comfort

There were flying bugs as the outside door did not properly close

Tiziri Luxury Camp

Merzouga

Authenticity & Character

Excellent food.. The best vegan and vegetarian options..

Location

Staff

Cleanliness & Comfort

Very good - we didn't expect this in desert

Palais Medina & Spa

Fès

Authenticity & Character

Location

Next to Mall - a perfect spot for spending evening

Staff

Cleanliness & Comfort

Activity Reviews

Casablanca to Fez Passing via Rabat

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Drive from Ouarzazate to Marrakech via Aït Ben Haddou

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Fes to Merzouga Sunset Camel Ride via Midelt & Erfoud

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We fully enjoyed our vacation to Costa Rica. The entire production was well organized by the team and we enjoyed a memorable family vacation. The trip out to Arenal was memorable at night. It is through some serious back and windy roads and so a little more heads up on that front in the travel description would have been great. Not everyone handles these types of car rides the same and the trip back (during the day) and a different driver was actually much more pleasant. Nevertheless, it was worth it!

We arrived at Hotel Mountain Paradise. The authentic and "rustic" rainforest setting was amazing and the view of the Arenal volcano was spectacular. The staff was delightful and polite. We enjoyed ziplining, the bridges and the forest walk on our first day. It was an early morning (since we came in late the night before) but beating the crowds was worth it. The facility got more crowded (December is peak season) as the day moved on. It was a unique and breathtaking experience.

The second day excursion was also enjoyable but we felt the volcano hike portion was underwhelming. Again, the trail was crowded and at the very end of the hike we did locate a couple of howler monkeys. However, the time spent on that portion of the trip meant that we had very little time at the waterfall. We were given about 30 minutes to hike down, jump in the falls and hike back up. It would have been more enjoyable to have a fair amount of time at the waterfall. As an unexpected surprise, we did have a complimentary lunch in La Fortuna and had a chance to go to a local restaurant (this was not mentioned on our itinerary.

Both "half day" excursions had us picked up between 7 and 8 AM and returning around 2:30-3:30 PM. They were long "half days" so I don't recommend doing any full day excursions if you want to enjoy the hotel or surrounding areas. We did fully enjoy the hotel and La Fortuna area (by taking an Uber) and being able to spend time together enjoying things in an amazing setting.

Our travel out to Guanacaste on Christmas day was extended by traffic near Liberia. It was almost four hours of travel time but the driver was professional and courteous and we much appreciated a short rest stop to use a restroom and stretch our legs. The Papagayo Golden Palms greeted us with an amazing setting and the beach beckoned. We enjoyed the facilities and this hotel was a bit more "modern" and the air conditioning and showers worked more reliably.

On both days, we enjoyed the pool, the beach and seeing the monkeys that live in the trees surrounding the hotel. We had a delightful dinner at the hotel (which was very good) and a great breakfast buffet. We did share a hotel shuttle with another family to Playa Del Coco for more beach time, food and souvenir shopping. Playa Del Coco had the most authentic Pura Vida vibes as we shared the area with both locals and tourists. We fully enjoyed our stay and the hotel coordinating a trip for us to that unique setting.

Our last day was met with a delay in our United flight home. We reached out to kimkim and they were able to extend our pickup by another 30 minutes. That was much appreciated as it allowed us to stay at the nice hotel for just a bit longer (before heading to the airport). Liberia is a small but bustling airport and easily accessible from Guanacaste. I highly recommend flying in/out of that airport over San Jose if you are in the coastal area.

Again, a well organized and wonderful trip to Costa Rica. Thank you for helping making this a great experience. Pura Vida!

Hotel Reviews

Papagayo Golden Palms

Guanacaste

Great pool, beach area is a little rough as you'll find a lot of rocks in the immediate area outside the hotel so you'll need to walk down the beach to find an easier entrance. The hotel area was extremely well kept and the staff were super helpful and polite.

Authenticity & Character

Location

It's sort of on a black sand beach but it's at the end of a cove that makes it a little less desirable.

Staff

Cleanliness & Comfort

Hotel Mountain Paradise

Fortuna

Staff was delightful, hotel had a few hiccups with things not quite working (e.g. air conditioning and showers) at times but we signed up for an experience in a remote part of Costa Rica and so we understood these challenges.

Authenticity & Character

Location

Amazing view of the volcanoes

Staff

Very kind and welcoming from the pool to the restaurant to around the grounds

Cleanliness & Comfort

Air Conditioning broke in the middle of the night and then never put out cool air again, pool was not always cycling water so collected a lot of bugs.

Activity Reviews

Sky Tram, Sky Trek & Sky Walk

Arenal/La Fortuna

A unique and enjoyable expereince. The hike around the area was interesting but don't expect to see too much wildlife, Mostly birds, snakes, spiders and a few ants.

Quality of Experience

Guides, Drivers and Staff

Transport

Arenal Volcano Hike & La Fortuna Waterfall

Arenal/La Fortuna

Arenal Volcano Hike was okay but the hike to "lava fields" that were about a mile closer to the volcano through a crowded trail wasn't much different than just taking pictures from the trailhead. The second part of the hike through more of the rainforest was a bit more interesting. The La Fortuna waterfall was the best part of the trip for our family but extrememly short so we had to move very quickly and rushed to enjoy any of it. It would be nice if the waterfall was longer.

Quality of Experience

Duration of the waterfall portion

Guides, Drivers and Staff

Transport

Introduction to the Gulf of Papagayo

Gulf of Papagayo

Not sure what I am reviewing. There wasn't much provided here. We did a lot of independent research to determine best places to visit, eat in the area.

Quality of Experience

Guides, Drivers and Staff

Transport

Organized that independently.