Kimkim Trip Reviews

4.8
Based on 20,546 ratings
Read 20,546 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

KimKim planned a great vacation.
Spain | Mar 16 - Mar 21, 2026

R
Raymond R.
Atlanta, GA | Reviewed on Apr 10, 2026
My wife and I signed up to go on a transatlantic cruise from Spain to the US. Since we had to fly to Spain we thought we would take advantage and spend a week in Spain prior to boarding the cruise in Barcelona. I did an internet search of travel agencies that specialized in Spain and Kimkim was one of the ones that popped up. I sent the request and a short time later I was contacted by one of their representatives by the name of Coraima. She was one of their Spain specialists. We discussed... Read more

My wife and I signed up to go on a transatlantic cruise from Spain to the US. Since we had to fly to Spain we thought we would take advantage and spend a week in Spain prior to boarding the cruise in Barcelona. I did an internet search of travel agencies that specialized in Spain and Kimkim was one of the ones that popped up. I sent the request and a short time later I was contacted by one of their representatives by the name of Coraima. She was one of their Spain specialists. We discussed the things we would like to do, see and experience while on our trip. She took the information and said she would get back to us with some options. The next day she sent us various options and suggestions to review. After we reviewed them, we discussed with her which ones we preferred and which hotels we were interested in reviewing. Shortly thereafter she sent us a revised itinerary to review. After a couple of tweaks we finalized the trip details. She also made sure that our passports were current and other such details. This was about a month prior to the departure date, As the date became closer she and another agent named Summer would keep in contact to make sure that everything was proceeding according to plan. They were also very responsive in answering any questions that we may have thought of during the period leading up to the departure date.
In one instance the tour company we had booked a tour with had to cancel our scheduled tour at the last minute due to the venue having to close on the day we were to tour. Summer quickly notified us and shuffled our itinerary so that we could still do the tour we desired.

There is always concern when you select a travel agency “in the blind” without a recommendation from someone that you trust. In this case we could not be more pleased with the results. Both Coraima and Summer demonstrated a complete knowledge and understanding of the areas we wanted to visit. They perfectly balanced a professional attitude with a very friendly demeanor. They were always responsive in a timely manner and very patient with our numerous questions. During the trip they contacted us through the Kimkim app to make sure everything was going per plan and that we didn’t run into any problems. We can’t praise and thank them enough for their efforts which resulted in the perfect trip we hoped for when we first planned it. We would not hesitate to use them again should the opportunity arise nor hesitate to recommend them to anyone who asked our opinion of Kimkim.

Hotel Reviews
Gran Hotel Havana
Barcelona

Great hotel. Breakfast offered many different options.

Authenticity & Character
Location
Centrally located. Taxi stand right outside
Staff
Cleanliness & Comfort
Room Mate Alba
Madrid

Room was nice . Breakfast was ok but nothing unique. We would satay here again

Authenticity & Character
Location
Conveniently located
Staff
Very friendly and helpful
Cleanliness & Comfort
Activity Reviews
Park Güell & La Sagrada Família Experience
Park Güell & La Sagrada Família Experience
Barcelona

The La Sagrada tour was very good. Guide was very knowledgeable. It is a 5 for the La Sagrada and less for the Park Guell. We did the park at night and it was very cold so we couldn't enjoy it as much

Quality of Experience
Guides, Drivers and Staff
Transport
Transport was not part of the tour. However where the Park tour ended there wasn't any taxis or buses available. Tried calling a taxi but I guess he got lost. Finally a taxi showed up and there client never showed so he took us.
Gothic Quarter Tapas Walk
Gothic Quarter Tapas Walk
Barcelona

This was one of the best tours we took. Excellent guide who was very knowledgeable not only of the tapas but also the history of the area. Highly recommend

Quality of Experience
Guides, Drivers and Staff
Transport
took taxi so not much to say
Short Prado Museum Visit with Skip-the-Line Ticket
Short Prado Museum Visit with Skip-the-Line Ticket
Madrid

Excellent tour. Primarily due to the tour guide (Maria). She was very knowledgeable, professional, friendly, and made this very enjoyable

Quality of Experience
Guides, Drivers and Staff
Transport
Took taxi so not much to say
Malasaña Flamenco Experience
Malasaña Flamenco Experience
Madrid

Excellent show

Quality of Experience
Guides, Drivers and Staff
Transport
Took a taxi so not much to say
Penedès Vineyards, Wines & Tapas Day Trip
Penedès Vineyards, Wines & Tapas Day Trip
Barcelona

Tour was ok, but we went in the spring so there wasn't much to see in the vineyard. Vines were pruned so no activity. This tour would be better later in the year when the grapes were picked and wine being made. The wine tasting and the Tapas were delicious

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on May 07, 2026

Ray, wow thank you so much for your kind words! I'm so glad you found us with kimkim — it was truly amazing meeting you and working with you to plan this vacation, and I'm so happy to read all about the memories you made. One of my priorities is making sure you feel taken care of throughout the kimkim experience, and it's so rewarding to read that we've met that. I'm so excited to see you at kimkim again in the future!
Coraima

The Perfect Balance of Freedom and Support in Iceland
Iceland | Mar 21 - Mar 27, 2026

Mikel
Mikel W.
Atlanta, GA | Reviewed on Apr 10, 2026
Title: The Perfect Balance of Freedom and Support in Iceland We had an incredible experience working with Gummi for our week-long self-guided driving tour in Iceland. From the very beginning, the planning process was seamless and genuinely enjoyable. Gummi took the time to listen to what we wanted and crafted a flexible itinerary that perfectly matched our travel style. The materials he provided - detailed itinerary, driving directions, and helpful notes - gave us the confidence to... Read more

Title: The Perfect Balance of Freedom and Support in Iceland

We had an incredible experience working with Gummi for our week-long self-guided driving tour in Iceland. From the very beginning, the planning process was seamless and genuinely enjoyable. Gummi took the time to listen to what we wanted and crafted a flexible itinerary that perfectly matched our travel style.

The materials he provided - detailed itinerary, driving directions, and helpful notes - gave us the confidence to explore independently while still feeling supported in an unfamiliar country. It was exactly the balance we were hoping for.

During the trip, Gummi was always available to answer questions and help us adjust plans when needed - especially when extreme weather forced a couple of changes. His responsiveness and expertise made all the difference.

Our most memorable activity (though it is hard to choose!) was the Ice Cave tour with Siggi.

This truly was a once-in-a-lifetime trip, and we are so grateful for Gummi’s guidance and care. We would absolutely work with him again and recommend him without hesitation.

Activity Reviews
Myrdalsjökull  Glacier Snowmobiling
Myrdalsjökull Glacier Snowmobiling
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Breiðamerkurjökull Ice Cave Small Group Adventure
Breiðamerkurjökull Ice Cave Small Group Adventure
Iceland

By far our best activity. We had never experienced anything like the ice caves. And the quality of the tour with Siggi was so special. Would highly recommend adding this to your trip!

Quality of Experience
Guides, Drivers and Staff
Siggi was an amazing guide - so knowledgeable and kind. He created a special day for us!
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Apr 10, 2026

Thank you so much for the kind review
Siggi really is a gem. A one of a kind!
I do hope we'll see you in Iceland again, perhaps in summer, with some better weather, as you've already had the full arctic experience haha. :D
All the best
Gummi

Incredible journey to a country full of incredible people!
Japan | Mar 2 - Mar 15, 2026

Astrid
Astrid O.
Linton Hall, VA | Reviewed on Apr 10, 2026
We had an amazing time. I appreciate that you were able to squeeze so many activities in for us because we are busy bodies. It was nice having the assistance of drivers and tour guides for the personal touches they offered. Especially loved Yukiko Yoshida, our guide in Kyoto. She was incredible! She had great energy to her, was incredibly knowledgeable, gave us really cool history lessons and context to understand better everything we saw. The food tours were also great because they helped us... Read more

We had an amazing time. I appreciate that you were able to squeeze so many activities in for us because we are busy bodies. It was nice having the assistance of drivers and tour guides for the personal touches they offered. Especially loved Yukiko Yoshida, our guide in Kyoto. She was incredible! She had great energy to her, was incredibly knowledgeable, gave us really cool history lessons and context to understand better everything we saw. The food tours were also great because they helped us acquaint ourselves with the cities in a casual way. We enjoyed the ramen class but we felt it took too much of our time in retrospect, so we will likely not do cooking classes again in the future unless we don’t know what else to do. The kendo class was silly fun but we thoroughly enjoyed it, and it was a fun contrast to the formality of the tea ceremony! Of course skiing in Nagano was incredible and getting to see the snow monkeys while it was snowing was magical. We can’t wait to come back and explore more of the beautiful and dynamic country!

Hotel Reviews
Kokuya Ryokan Shibu Onsen ( Shibu Onsen Kokuya )

Our experience at this hotel was one of the most pleasant on the trip. It was very private, very peaceful, very magical. Our meals here were some of the best we had on the trip, having a private on sun was incredible and suited our comfort level with public nudity haha. We felt very taken care of here and wished more places were like this!

Authenticity & Character
We felt immersed in Japanese culture
Authenticity & Character
We felt immersed in Japanese culture
Location
Perfectly situated in the onsen town
Location
Perfectly situated in the onsen town
Staff
Overly helpful haha
Staff
Overly helpful haha
Cleanliness & Comfort
Well taken care of, very comfortable. Very clean. Mattress pads on the ground can only be so comfy haha
Cleanliness & Comfort
Well taken care of, very comfortable. Very clean. Mattress pads on the ground can only be so comfy haha
Shiga Kogen Prince Hotel
Nagano

Comfortable hotel but it does show its age a bit. The staff was wonderful and the facilities were easy to navigate. Ski in/ski out was awesome though! The rental shop is smaller than big resort shops so be patient. I unfortunately had to wear ski boots that were half a size too big

Authenticity & Character
Very authentic. The MCM vibes were strong in the room.
Authenticity & Character
Very authentic. The MCM vibes were strong in the room.
Location
Ski in/ski out, some of the best runs on a powder day.
Location
Ski in/ski out, some of the best runs on a powder day.
Staff
Very respectful, cordial, and helpful. Took every opportunity to please us
Staff
Very respectful, cordial, and helpful. Took every opportunity to please us
Cleanliness & Comfort
Very clean, beds were comfy, but the space overall shows it age and feeling a bit lost in time. Nothing was wrong with it, it just felt like it was straight from the 70s
Cleanliness & Comfort
Very clean, beds were comfy, but the space overall shows it age and feeling a bit lost in time. Nothing was wrong with it, it just felt like it was straight from the 70s
Mitsui Garden Hotel Jingugaien Tokyo Premier
Tokyo

Beautiful, clean modern, it was a sophisticated way to spend our first nights in Japan. Conveniently located, made it easy to walk from there or take public transportation.

Authenticity & Character
Delicious breakfast
Location
Walkable to cool areas
Staff
So respectful
Cleanliness & Comfort
Pristine
Activity Reviews
Learn the Secrets Behind Ramen in a Cooking Class
Learn the Secrets Behind Ramen in a Cooking Class
Osaka

It was a fun experience to learn how the broth and Ramen are made, but in retrospect I think what I was really hoping to make was more of an udon noodle. We appreciate it, however that the techniques we are in there are very easily reproducible at home, especially because we already have a noodle adapter for our KitchenAid.

Quality of Experience
Gyoza and Ramen are delicious! It was fun to cook too!
Quality of Experience
Gyoza and Ramen are delicious! It was fun to cook too!
Guides, Drivers and Staff
They were super friendly and helpful. They were very careful to make sure we were doing everything correctly so that we could take our technique home with us.
Guides, Drivers and Staff
They were super friendly and helpful. They were very careful to make sure we were doing everything correctly so that we could take our technique home with us.
Hiroshima Peace  Walking Tour at World Heritage Sites
Hiroshima Peace Walking Tour at World Heritage Sites
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan
Quality of Experience
Guides, Drivers and Staff
Our guide was hilarious and well informed. She went out of her way to take nice pictures of us and also was good about giving us tips somewhere to eat the rest of the week.
Samurai Sword Experience for Adults in Kyoto
Samurai Sword Experience for Adults in Kyoto
Kyoto

How can you not have fun learning how to wheel a sword?! Playful, short and sweet, though I wish we had time to spar or something.

Quality of Experience
Guides, Drivers and Staff
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

We had so much fun, getting dressed up in traditional garments and learning about the tea ceremony. Everyone got an opportunity to take pictures in the Japanese garden in our fineries, and it was very pleasant.

Quality of Experience
Guides, Drivers and Staff
 Tokyo Highlights: Sensoji, Tsukiji & Imperial Gardens
Tokyo Highlights: Sensoji, Tsukiji & Imperial Gardens
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

We had a lot of delicious food, but most importantly it was a really nice primer for the area

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kyoto’s Timeless Treasures: Kiyomizu-dera Temple, Kyoto Imperial Palace & Fushimi Inari Taisha
Kyoto’s Timeless Treasures: Kiyomizu-dera Temple, Kyoto Imperial Palace & Fushimi Inari Taisha
Kyoto

Our tour guide on this trip was incredible. She was super informative, was great about giving us lots of background information, and kept us moving so that we didn’t miss out on anything.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 11, 2026
Hi Astrid, Thank you so much for your kind message — I’m really happy to hear you had such a great time in Japan. I’m especially glad you enjoyed Kyoto with Yukiko Yoshida, as well as the food tours, skiing in Nagano, and the snow monkeys. I’ll be sure to pass your kind words on to her. Also, I really want to say thank you as well — it was such a pleasure working with you. Communication was always smooth, and I appreciate your flexibility and understanding throughout the trip. Thank you... Read more

Hi Astrid,

Thank you so much for your kind message — I’m really happy to hear you had such a great time in Japan.

I’m especially glad you enjoyed Kyoto with Yukiko Yoshida, as well as the food tours, skiing in Nagano, and the snow monkeys. I’ll be sure to pass your kind words on to her.

Also, I really want to say thank you as well — it was such a pleasure working with you. Communication was always smooth, and I appreciate your flexibility and understanding throughout the trip.

Thank you also for the honest feedback on the activities — it really helps for future planning.

It was a pleasure arranging your trip, and I hope to welcome you back to Japan again someday.

Warm regards,
Sandy

Guðmundur Óli (Gummi) was incredibly helpful ...
Iceland | Apr 2 - Apr 9, 2026

N
Natalie S.
Newark, NJ | Reviewed on Apr 10, 2026
Guðmundur Óli (Gummi) was incredibly helpful for all my trip planning, all my questions and creating an amazing itinerary that left us breathless! He helped us see the northern light on the first night! He was easy to get in touch with and helped us miss a snow storm. Thank you Gummi and KimKim. Will definitely recommend! Read more

Guðmundur Óli (Gummi) was incredibly helpful for all my trip planning, all my questions and creating an amazing itinerary that left us breathless! He helped us see the northern light on the first night! He was easy to get in touch with and helped us miss a snow storm. Thank you Gummi and KimKim. Will definitely recommend!

Hotel Reviews
Vík Apartments
Vik I Myrdal

Great location! Right across from a grocery store. Go to Skool Beans!! You won’t be disappointed

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stracta Hotel Hella
Hella

Loved the bartender Melina from Poland!! She was so nice and we had a great chat!! I wish her the best of luck getting her farm with chickens to make her Polish cake. I hope she sees this (from Natalie!!)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Baron
Reykjavík

Wonderful place in the city. Close to everything. Staff was excellent!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshótel Reykholt
Reykholt

Great hotel and lived the jacuzzi. We missed our second morning of breakfast so we were bummed as I knew we paid. We were promised a bagged breakfast with sandwich, fruit, pastry and juice. Just make sure you check your bag. All we got was a sandwich and juice. But the hotel is beautiful!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Truck got stuck multiple times. They didn’t let us stay long in the cave. Wish it would have been cancelled and refunded for the time and experience

Quality of Experience
Guides, Drivers and Staff
Transport
Víðgelmir Lava Cave Experience
Víðgelmir Lava Cave Experience
Iceland

Great experience. I was nervous to go but it was well worth it and not as hard as I thought. Garreth was an amazing guide!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Apr 10, 2026

Thank you so much for the kind review Natalie
I do hope we'll see you in Iceland again, perhaps in summer, with some better weather, as you've already had the full arctic experience haha. :D
All the best
Gummi

Our driver Khalid was absolutely outstanding-...
Morocco | Mar 30 - Apr 9, 2026

Anne
Anne G.
Australia | Reviewed on Apr 10, 2026

Our driver Khalid was absolutely outstanding- his driving was outstanding- his knowledge was brilliant and he was a joy to travel with and was incredibly helpful and willing to go anywhere we asked.

Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Apr 10, 2026

Dear Anne,
Thank you so much for sharing your kind words. I’m delighted to hear that you had such a wonderful experience with Khalid. His outstanding driving, deep knowledge, and genuine willingness to help are exactly the qualities we strive to offer, and it’s wonderful to know he made your journey so enjoyable.
I truly appreciate you taking the time to share this feedback — it means a lot to us and to Khalid.
Warm regards,
Hassan

Our incredible trip planner: Ravi
India | Mar 23 - Mar 31, 2026

Brian
Brian G.
Denver, CO | Reviewed on Apr 10, 2026
Ravi was always available for us… Super helpful and very knowledgeable… his detailed and thoughtful planning really made our trip special Read more

Ravi was always available for us… Super helpful and very knowledgeable… his detailed and thoughtful planning really made our trip special

Hotel Reviews
The Oberoi Rajvilas
Jaipur

Imagine traveling back in time to the golden age of the Mughal emperors… that’s the impression that Juan experiences when they arrive at the Oberoi Rajvilas… elegant facilities, beautiful gardens, fantastic team… Amazing overall experience

Authenticity & Character
Literally like stepping back in time to the Royal Mughal period in India…
Location
Located near the famous pink city of Jaipur… the hotel isn’t oasis of beauty with grounds like Royal Gardens, pavilions, peacocks, beautiful, bungalow, suites with so much privacy and peace and quiet…
Staff
Doctor, friendly, energetic, always available, an amazing team… Everything was incredibly well done…
Cleanliness & Comfort
A beautiful sweet with a lovely view… thoughtfully furnished… Super comfortable… Spotlessly clean…
The Oberoi Amarvilas
Agra

We arrived late in the afternoon to an incredible view of the Taj Mahal from our lovely room with a balcony…Oberoi hotels are always excellent, and this one it was no exception… Very friendly, helpful team, great food, beautiful grounds, and facilities… Super location within minutes of the Taj Mahal…

Authenticity & Character
With grounds that looked like the gardens of a palace, and a view of the Taj Mahal, as well as well appointed rooms and public areas… Such a beautiful place…
Location
Literally a few hundred yards from the Taj Mahal… The perfect location…
Staff
Friendly and helpful 24 hours a day… Always available… A fantastic team
Cleanliness & Comfort
Our room was spotless to clean and well appointed with beautiful furnishings, reflecting the palatial feel of the entire resort…
The Oberoi New Delhi
New Delhi

Quiet, tastefully, decorated, everything we needed in our beautiful suite… Lovely staff, who are always attentive and available to help… Great location… Beautiful view of New Delhi… The restaurants are excellent, as well… A wonderful stay… We would highly recommend anyone coming to Delhi to stay at this beautiful hotel

Authenticity & Character
Classy, beautifully decorated, amazing staff
Authenticity & Character
Classy, beautifully decorated, amazing staff
Location
Close to the areas where we had our tours, so it was very convenient
Location
Close to the areas where we had our tours, so it was very convenient
Staff
Available at any time of day or night to help out… Very knowledgeable… Always warm and friendly…
Staff
Available at any time of day or night to help out… Very knowledgeable… Always warm and friendly…
Cleanliness & Comfort
Spotlessly, clean and well appointed
Cleanliness & Comfort
Spotlessly, clean and well appointed
Activity Reviews
Spiritual Walk in Jaipur
Spiritual Walk in Jaipur
Jaipur

We spent the evening at a local temple and observed special worship service

Quality of Experience
Guides, Drivers and Staff
Our Active India guide, Mr. Safya was excellent
Transport
Mr. Brijesh is the best
Food Walk in Agra
Food Walk in Agra
Agra

We really experienced where the local people of Agra eat…small street food and back street sources….amazing

Quality of Experience
Gritty and real local eateries
Guides, Drivers and Staff
Transport
Taj Mahal Sunrise Visit
Taj Mahal Sunrise Visit
Agra

We met our guide before sunrise and headed toward see the Taj Mahal as the sun came up…quiet and beautiful

Quality of Experience
Guides, Drivers and Staff
Active India is a great team
Transport
Agra beyond Taj: Leave for a Mughal Heritage walk
Agra beyond Taj: Leave for a Mughal Heritage walk
Agra

We traveled through the city of Agra to a spot on the river with a view of the Taj Mahal at Sunset… Although there are many people around, the site is unbelievably beautiful… we also toured the very first marble mausoleum ever built!

Quality of Experience
Guides, Drivers and Staff
The guide, Mr, Sharma, from Active India was excellent…very knowledgeable
Transport
Mr. Brijesh was a safe and excellent driver…very professional
Street Food Tour
Street Food Tour
Delhi

Mr. Dharmender took us on an incredible food tour of old deli… several little shops on side streets… we tried everything from sweets to savory foods and delicious beverages… it was a lot of fun and Mr. D is very knowledgeable

Quality of Experience
So many Wonderful flavors
Guides, Drivers and Staff
Transport
Old Delhi Sightseeing
Old Delhi Sightseeing
Delhi

Mr. Dharmender took us on the amazing walk through the monumental district of New Delhi and the historical old Dehli… we went to an historic mosque, explored the back alleys, rode in a bicycle rickshaw, and visited a Sikh temple…

Quality of Experience
Guides, Drivers and Staff
Mr. Dharmender ( guide) and Mr. Brijesh (driver) make a great team
Transport
Mr. Brijesh was a skilled, safe driver… Very polite and very helpful…
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Apr 14, 2026
Dear Brian,
Thank you so much for your kind and detailed feedback, it truly means a lot. I’m delighted to hear that you had such a memorable experience and that every aspect of your journey, from the hotels to the guiding and overall planning, met your expectations.
It’s especially wonderful to know that you enjoyed your stays at The Oberoi properties and that our guides and driver helped make your time in India so engaging and seamless. Your kind words about my involvement and planning are... Read more

Dear Brian,
Thank you so much for your kind and detailed feedback, it truly means a lot. I’m delighted to hear that you had such a memorable experience and that every aspect of your journey, from the hotels to the guiding and overall planning, met your expectations.

It’s especially wonderful to know that you enjoyed your stays at The Oberoi properties and that our guides and driver helped make your time in India so engaging and seamless. Your kind words about my involvement and planning are greatly appreciated, it was a pleasure assisting you throughout.

I will be sure to pass along your compliments to everyone involved.

We look forward to welcoming you back to India for another special journey in the future!

Warm regards,
Ravi

Kim Kim private tour
Australia | Mar 24 - Apr 9, 2026

Nicholas John
Nicholas John M.
Ashburn, VA | Reviewed on Apr 10, 2026
We had a great time in Australia. The hotels chosen were decent with very good location. We would have preferred more with complimentary breakfasts. The tours provided were good with knowledgeable guides. We were disappointed to not be able to do the Sydney Opera behind the scenes tour due to a mistake by kimkim. This was a complicated tour that had some communication issues. The difference between a great tour and a good tour is how you handle the details. Read more

We had a great time in Australia. The hotels chosen were decent with very good location. We would have preferred more with complimentary breakfasts. The tours provided were good with knowledgeable guides. We were disappointed to not be able to do the Sydney Opera behind the scenes tour due to a mistake by kimkim. This was a complicated tour that had some communication issues. The difference between a great tour and a good tour is how you handle the details.

Hotel Review
Wildlife Retreat at Taronga
Mosman

Wow wow wow! Great stay at the Taronga zoo! Highly recommend. We had 3 Koalas outside out room windows.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The room doesn't have much furniture. No desk or workstation. Your bed faces the nature retreat which is great!!
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Apr 14, 2026

Hi Nicholas
Thank you for your feedback. I am glad you had a great time in Australia and that you enjoyed the accommodations & guides. The oversight on our part for your Opera House experience is something we do not take lightly, and we can only apologize again for this oversight.
Thanks
Vicky

Long Weekend in Fascinating Venice Italy
Italy | Mar 31 - Apr 6, 2026

L
Laurel S.
Japan | Reviewed on Apr 10, 2026
Our trip planner, Guilia, was excellent. Her responses on text and e-mail were immediate and she was able to orchestrate many moving parts seamlessly. I loved the personalized travel application for each family member since we had a number of schedules to manage. I loved the kimkim communication platform which help me organize my thoughts and respond quickly for answers I knew and later for things I had to delay. It would have been helpful to know in advance the walking times to our... Read more

Our trip planner, Guilia, was excellent. Her responses on text and e-mail were immediate and she was able to orchestrate many moving parts seamlessly. I loved the personalized travel application for each family member since we had a number of schedules to manage. I loved the kimkim communication platform which help me organize my thoughts and respond quickly for answers I knew and later for things I had to delay. It would have been helpful to know in advance the walking times to our various tour destination points. A preprinted map with meeting points, restaurants and bars may have been useful. Our cooking class was delightful but it was scheduled at 7pm and the pasta was finished and served at 9pm. It was also not enough to be considered dinner for six people. It was a snack and would have been a nice light lunch or day activity. Our tour guides were very sweet and knowledgeable but we suffered from tour guide fatigue and had to cut our last (4th) tour short. Also, next time I will ask the planner to add restaurant recommendations to use as a starting point for planning. Hotel location on the water was perfect for our family of adults with plenty of cafes and space for gathering. We loved our sunny weekend in the fascinating city of Venice. Thank you!

Local specialist: Giulia Carucci
Giulia
Giulia Carucci
Local specialist in Bologna | Replied on Apr 10, 2026
Thank you Laurel for your very nice review, I am really happy to hear that you enjoyed your family trip in Venice! 😊
I am only sorry to hear that the food was not enough during the cooking class: it was a Pasta and Tiramisù cooking class, that was supposed to include also an apéritif...so this certainly would not include any second dish or extra side dishes, but the Pasta was supposed to be enough for all of you. Thank you for this feedback, it is the very first time we receive such a remark...
Read more

Thank you Laurel for your very nice review, I am really happy to hear that you enjoyed your family trip in Venice! 😊
I am only sorry to hear that the food was not enough during the cooking class: it was a Pasta and Tiramisù cooking class, that was supposed to include also an apéritif...so this certainly would not include any second dish or extra side dishes, but the Pasta was supposed to be enough for all of you. Thank you for this feedback, it is the very first time we receive such a remark about the quantity of food, so I have immediately contacted our partner to understand what happened. Thank you for letting me know!
As far as the starting time of the cooking class is concerned, I am sorry to hear that it was finally too late for you, but as you will certainly remember...you specifically asked me to move the starting time to 7pm so that you could have the entire afternoon at your leisure and the time to get ready for the cooking class with no rush on that day. I should have maybe been clearer about the fact that you would not be able to start eating before 8.30-9pm, considering the time needed to prepare your dinner.
I am also glad to hear that you liked the Vamoos app and the personalization of the schedules for the different family members! I hoped that sending the restaurants recommendations well in advance to the final roadbook (I sent them around mid-February so you could have the time to carefully reason about restaurants) would have been enough, but yes, if you have specific needs or wishes about restaurants, it is definitely important to clearly let your planner know, so that the rest of the trip can be "built" accordingly.
The weather was so perfect over Easter weekend, I am so happy that you were so lucky during your holiday!
Thank you for the time you reserved to letting us have all your precious feedbacks, and I really hope that despite the ittle inconveniences you pointed out, your vacation was finally as good as expected!
A big hug from Italy!
Giulia

We love Japan 🇯🇵
Japan | Mar 25 - Apr 3, 2026

L
Laura A.
Denver, CO | Reviewed on Apr 10, 2026
We really did have such a wonderful time! The only feedback I would offer is that it would be helpful for the guides to have a deeper knowledge of the specific tours they’re leading. Our most incredible guide was Yukiko—she was so knowledgeable, engaging, and just a joy to be around. We truly loved her! Takashi and Mayomi were also great, but Yukiko really stood out. She taught us so much, and it made the experience even more fun and meaningful. Thank you so much for all the time and... Read more

We really did have such a wonderful time! The only feedback I would offer is that it would be helpful for the guides to have a deeper knowledge of the specific tours they’re leading.

Our most incredible guide was Yukiko—she was so knowledgeable, engaging, and just a joy to be around. We truly loved her! Takashi and Mayomi were also great, but Yukiko really stood out. She taught us so much, and it made the experience even more fun and meaningful.

Thank you so much for all the time and effort you put into planning everything—it truly was an incredible experience. The hotels were amazing as well, especially the last one—The Patina…wow, it was so beautiful.

I also absolutely loved the hot springs. Such a unique and memorable experience, and we felt amazing afterward!

Local specialist: Marii McDonald

We felt like VIPs on our trip to Japan
Japan | Mar 25 - Apr 9, 2026

Hector
Hector R.
Ashburn, VA | Reviewed on Apr 10, 2026
This was our first time using KimKim and we could not have been more pleased with the arrangements that were made for us. Shona made all the plans and booked all of the activities for us. She booked activities such as a cooking class, foodie tour, digital art museum, Shibuya Sky observation deck, etc. These were activities that I didn't know about, or would not have thought of, but each one was enjoyed. She, of course, also booked all transportation, tour guides, and hotels.
The tour guides...
Read more

This was our first time using KimKim and we could not have been more pleased with the arrangements that were made for us. Shona made all the plans and booked all of the activities for us. She booked activities such as a cooking class, foodie tour, digital art museum, Shibuya Sky observation deck, etc. These were activities that I didn't know about, or would not have thought of, but each one was enjoyed. She, of course, also booked all transportation, tour guides, and hotels.
The tour guides made our lives easier because they know their way around and speak the language. We could have made this trip without using KimKim, but it would not have been as good and as easy as it was with KimKim.
I highly recommend using KimKim, you will not be disappointed.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 17, 2026

Hi Hector,

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your first experience with KimKim was such a positive one.
Thank you again for trusting us with your travel plans, and for highly recommending KimKim. We look forward to helping you create more unforgettable memories in the future!

Best Regards
Shona

Flor is the best!! Kind, helpful, efficient!...
Argentina | Dec 27 - Jan 5, 2025

Karin
Karin D.
Leesburg, VA, USA | Reviewed on Apr 10, 2026

Flor is the best!! Kind, helpful, efficient!
She made everything so easy, so patient with all my questions and changes!! Our trip was amazing!!

Local specialist: Flor Bonis

Service exceeded
Iceland | Mar 28 - Apr 6, 2026

Terra
Terra J.
Flagami, FL | Reviewed on Apr 09, 2026
Kimkim did an amazing job with our trip. During our trip, we had a few snags (not by them) but the team was there to help guide us during a difficult time during our trip. Once everything got corrected , we got back on track, with no worries if something else came up unexpectedly. We knew they would be there!
I will be booking my next vacation through this company and many more.
Read more

Kimkim did an amazing job with our trip. During our trip, we had a few snags (not by them) but the team was there to help guide us during a difficult time during our trip. Once everything got corrected , we got back on track, with no worries if something else came up unexpectedly. We knew they would be there!
I will be booking my next vacation through this company and many more.

Hotel Reviews
Thingholt Hotel Apartments from Center Hotels
Reykjavík

BEST STAY OF THEM ALL

Authenticity & Character
Fully equipped apartment and will definitely be top of our list when we return.
Location
Walking distance to so much of Reykjavík
Staff
Staff made a charging error. When questioned, she investigated quickly and corrected the error.
Cleanliness & Comfort
The Hill Hotel at Fludir
Fludir

Neat hotel for 2, but had a pull out oversize chair (cot) for third person. Would have preferred two double or two queen beds

Authenticity & Character
There was backdoor from the shower that went to a private patio
Location
Just outside of town and 30 minutes from Selfoss
Staff
I broke my arm earlier during the day. The hotle staff directed us to the hospital in Selfoss and put the directions in my phone
Cleanliness & Comfort
Hótel Kría
Vík

Great for a couple, but not for 3. Third bed was a cot rolled into the room

Authenticity & Character
Loved the French doors to the boardwalk
Location
Center of town
Staff
Offered to call of the Northern Lights appeared.
Cleanliness & Comfort
GREAT shower. The cot, not so great
Milk Factory
Höfn

Great room with huge windows. The loft gives extra space with privacy.

Authenticity & Character
Location
In town
Staff
Cleanliness & Comfort
Finnsstaðir Horse Ranch
Egilsstaðir

Wish we had more time at this one. Again, heated floors in Iceland just hit differently. The washer and dryer was heavenly

Authenticity & Character
I felt like I was in an old converted bunkhouse for farm hands but with a cozy touch. This felt the most like someone's summer home.
Location
Close to town
Staff
Responded to email quickly late at night to answer questions for us.
Cleanliness & Comfort
So much space. Beds were very comfortable
Hlid Cottages
Myvatn

We planned on 2 nights here but due to weather, only got to stay for 1 night AND we didn't arrive until 1 am. The staff waited on us, directed us personally to our cabin, made sure we got in and verified we were ok before leaving

Authenticity & Character
The delivery of breakfast the morning of our stay was amazing and remained our favorite breakfast fornour entire teip
Location
This cottage is on Lake Myvatn and the 2 days we're were supposed to stay wouldn't have been enough. We will return for a longer stay.
Staff
Cleanliness & Comfort
Loved the rugged atmosphere. NO TV was great. The rooms were small. The double bed room required me to climb over my husband to go to water closer during the night.
Sigló Hótel by Keahotels
Siglufjörður

Due to weather, we almost has to skip this stop. With some alterations and flexibility, we made it to Sigló and it was more than worth the trip.

Authenticity & Character
Sitting in the harbor, this hotel has loads of character
Location
In the center of a small town.
Staff
Helpful and friendly. I enjoyed especially talking with the waitress
Cleanliness & Comfort
Heated bathroom floors were spot on!
Hotel Laugarbakki
Laugarbakki

The beds here were amazing. The hosts at the desk were kind and helpful. This was our first Iceland breakfast. As a picky eater I was concerned but they had so many options for me to get a wonderful breakfast to start my journey on the ring road

Authenticity & Character
The Outside of the hotel looked worn, but it didn't take us long to figure out the upkeep must be difficult during all the storms. The inside was great. It would have been nice for our rooms to be attached to the main hotel. The weather was terrible and we had to walk outside across ice and snow.
Location
The hotel was a bit of a drive after being awake for 30 hrs. There is a restaurant about 15min down the road that was absolutely amazing.
Staff
So friendly
Cleanliness & Comfort
The shower was awesome
Activity Reviews
Solheimajokull glacier hike
Iceland

We almost canceled this event and are so glad we went. This was absolutely amazing.

Quality of Experience
Guides, Drivers and Staff
Out guide was the BEST
Crystal Blue ice cave tour
Kirkjubæjarklaustur
Quality of Experience
Guides, Drivers and Staff
Transport
Hvammsvik Hot Springs
Iceland

Great rejuvenation after a long flight.

Quality of Experience
Local specialist: Othman A
Othman
Othman A
Local specialist in Montreal / Iceland | Replied on Apr 10, 2026

Thank you so much for your kind feedback, Terra. I’m really glad to hear you felt supported during your trip, especially when things didn’t go as planned. That kind of reassurance is exactly what we aim for, and it is also part of the Icelandic adventure!

It was a pleasure helping you plan a wonderful time here, and I would be happy to assist you again with your next trip.

Great experience with KimKim!
Costa Rica | Mar 23 - Apr 2, 2026

Betsy
Betsy R.
Dallas, TX | Reviewed on Apr 09, 2026
I found Kimkim while looking to book a birding trip to Costa Rica. I love that they put us in touch with local experts while providing an easy-to-use planning platform. We just got back from a Costa Rica birding trip planned by Yuliana and I can say that she put together a thoughtful, well-planned out trip that delivered exactly what we were looking for - birding experiences, off-the-tourist track, ecolodges, and the feel of Costa Rica, on a limited budget. The trip included a well,... Read more

I found Kimkim while looking to book a birding trip to Costa Rica. I love that they put us in touch with local experts while providing an easy-to-use planning platform. We just got back from a Costa Rica birding trip planned by Yuliana and I can say that she put together a thoughtful, well-planned out trip that delivered exactly what we were looking for - birding experiences, off-the-tourist track, ecolodges, and the feel of Costa Rica, on a limited budget. The trip included a well, thought-out driving schedule and pre-booked birding guides along with enough free time to do some hiking or extra tours on our own if we felt like it at the time. Yuliana answered my questions that I dropped in the chat box in a timely manner. The only negative that I had was that I did not get the detailed package drop as soon as I would have liked. I think at least 2 weeks before a trip would be a better timeline than one week.

Hotel Reviews
Sarapiquis Rainforest Lodge
Sarapiquí

We only stayed here for one night but it was a great location. Less than a 5-minute walk to the Tirimbina Rainforest Center which was good as we did the Chocolate tour and the night tour there. The pool at this hotel overlooks a small canyon full of tropical foliage. Food was good and reasonably priced. We left too early for breakfast, so they had a small breakfast bag sitting on the checkout desk for us to pick up at 5:30 am.

Authenticity & Character
feels like old Costa Rica, where everything is low-key, but nice
Location
direct connection to the Tirimbina Rainforest Center, great grounds for birding
Staff
Pleasant and helpful, let us check in early so we could get to the chocolate tour
Cleanliness & Comfort
Rooms were clean, but the mattress needed replacing or flipping.
Maquenque Eco Lodge
Boca Tapada

This was definitely an ecolodge. Just what we were hoping for! Needing to take a ferry across the river to get to the place definitely sets the tone for an adventure. Food was great and well-priced. We stayed in the lakeside in a cabin and could watch howler monkeys in the trees across the way. Enough trails to get in some decent walks and birding. The optional excursion to the Nicaraguan border was really worth it to see the countryside, wildlife, and culture. The pool is nice, but could use more chairs and tables. Towels and sunscreen provided. We had to walk to the bar to order drinks, so it might have been better to just grab something from the refrigerator in our room.

Authenticity & Character
Every part of this hotel has character from arriving in the parking lot to walking to dinner at the open air dining room overlooking a lagoon.
Location
Wonderful. So happy that KimKim sent us here!
Staff
Very friendly and helpful.
Cleanliness & Comfort
Rooms were clean, bed comfortable and AC worked well. Did not have hot water at our cabin. Didn't care.
Hotel San Bada Resort & Spa
Manuel Antonio

This place is steps from the gate to Manuel Antonio NP. Nice to not have to move the car once we got there. The 6th floor was our favorite part of the hotel. It has an adult-only pool overlooking the NP so you can hear parrots and parakeets while sitting poolside. The 4-6 pm happy hour while watching the sunset off the other side was even better. I wished we liked Sushi better as there all you can eat for $25 looked like a good idea. Breakfast had a lot of options and there are multiple restaurants within walking distance if you don't want to stay at the hotel for other meals. There is a private gate to access the alley that leads to the beach with only a 5-minute walk. Check-in was pretty strict to its time, but they gave us a key to walk to the beach while we waited. Good, secure parking lot and the main pool looked like fun, although a little worn around the edges. I would stay here again just for the 6th floor and location!

Authenticity & Character
Fairly large sized hotel with entrance on one side and your balcony looking toward the ocean on the other. Might not be impressive if you are on lower floors as the ocean view overlooks an old apartment complex.
Location
We came for the park, we stayed at the park. Need I say more?
Staff
Helpful and pleasant. Turn-down room service attendant was very pleasant.
Cleanliness & Comfort
It's still a beach hotel, so the weather takes its toll and there can be bugs. However, our room was clean, beds comfortable, AC quiet and efficient. Struggled with hot water on occasion, maybe due to when everyone else was taking a shower.
Rancho Naturalista
Cartago

This place was amazing! Very homey and welcoming. Great bird-watching right outside your window but you can also hike up the trails to see different ecotones and different birds. The food was very tasty and plentiful, and the staff goes out of their way to make you comfortable. The owner found us a birding guide at the last minute who was very helpful in learning the birds of the areas and which trails to take to see them. The beds are comfortable and the rooms large. No AC, but not needed while we were there. There was a window fan for those of us who need air moving to sleep best. The second floor deck is supplied with coffee, tea, snacks, chairs and hummingbird feeders so you don't even need to walk out the door to explore if you don't want to.

Authenticity & Character
Exactly what you want in an ecolodge.
Location
Located in the highlands. We saw birds that we did not see anywhere else on our trip.
Staff
They even packed us a lunch to go our last day!
Cleanliness & Comfort
Beds were comfortable and the room was clean.
Hotel de Montaña Suria
San Gerardo de Dota

Fantastic location at the bottom of a canyon. Hotel has nice gardens for birding. Located within walking distance of a waterfall hike and 2 km from a Quetzal nest. Food at the restaurant was good and reasonably priced. Restaurant staff was phenomenal! So nice and pleasant and always there (we hope they get to go home sometimes)! The drive in is challenging if you are not used to downshifting and mountain roads. Room was clean. Mattresses were a little worn and need flipping. Did not like that they wanted to charge an additional $10 per person to walk into their birding garden that they have onsite where they put out feeders. That should be included with the room if you are staying there. Or, just put feeders around the grounds. That would be even better.

Authenticity & Character
Nice setting. Feeders should be around the grounds instead of locked in a small area.
Location
Staff
Front desk staff was impersonal. Restaurant staff was great.
Cleanliness & Comfort
Needs new mattresses or rotate the mattresses more.
Auténtico Hotel
San José

This hotel was a good start to our trip. After a long flight, it was nice to walk the 1.8 miles into downtown to the artisan market and theatre area and only ~$6 to take Uber back after dark. The hotel room was quiet and clean and they upgraded us to two queen beds which was very nice. The breakfast was plentiful with many options and the staff was helpful and pleasant. We ate dinner in the downtown area before heading back as the options near the hotel looked limited. Overall, a nice stay.

Authenticity & Character
Cute pool situated near the breakfast area. In an urban area. Good for passing through.
Location
Walking distance to downtown. Streetside hotel, but still pretty quiet.
Staff
Very pleasant and hospitable.
Cleanliness & Comfort
Clean. AC was quiet.
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Apr 10, 2026
Hello Betsy,
Thank you very much for your thoughtful review. It was truly a pleasure helping you plan your birding adventure in Costa Rica.
I am very happy to hear that the trip delivered the experiences you were hoping for, especially the birding opportunities, visits to ecolodges, and time exploring areas off the typical tourist path. Costa Rica is such a special destination for birdwatching, and I am glad you were able to enjoy the incredible biodiversity and have time for both guided... Read more

Hello Betsy,
Thank you very much for your thoughtful review. It was truly a pleasure helping you plan your birding adventure in Costa Rica.

I am very happy to hear that the trip delivered the experiences you were hoping for, especially the birding opportunities, visits to ecolodges, and time exploring areas off the typical tourist path. Costa Rica is such a special destination for birdwatching, and I am glad you were able to enjoy the incredible biodiversity and have time for both guided birding and independent exploration.

Thank you as well for mentioning the planning process and communication. I always do my best to respond quickly and make the planning experience as smooth as possible.

I also truly appreciate your feedback regarding the timing of the final detailed trip documents. Your comment is very helpful, and I will certainly keep this in mind as I continue improving the experience for future travelers.

It was a pleasure working with you, and I hope the memories of your birding journey in Costa Rica stay with you for many years. You are always welcome back if you decide to explore more of the country in the future.

Warm regards,
Yuliana

An amazing trip from Porto, to Alentejo region to Lisboa
Portugal | Apr 1 - Apr 6, 2026

joyce
joyce h.
Norwood, OH | Reviewed on Apr 09, 2026
Guide Joao in Evora was amazing. He had lots of good information and we learned alot about the history of the city. We took a tour of a wine estate that was also superior. The guide there drove us around the estate, telling in detail about cork production and olive oil production, showing us the animals on the estate and capping the visit off with a wine tasting that was truly one of the nicest wine tasting I've ever participated in. We were seated outside with a gorgeous view, tasted... Read more

Guide Joao in Evora was amazing. He had lots of good information and we learned alot about the history of the city. We took a tour of a wine estate that was also superior. The guide there drove us around the estate, telling in detail about cork production and olive oil production, showing us the animals on the estate and capping the visit off with a wine tasting that was truly one of the nicest wine tasting I've ever participated in. We were seated outside with a gorgeous view, tasted numerous wines and had delicious cheeses to sample We also had a walnut tasting as the nuts are also raised in the vineyard.
OUr guide in Belem was named Rui. He had a vast store of knowledge of not only the monument, Belem tower and the Monastery but also the history of portugal and its role in Europe's wars.
Upon the advice of Coraima we drove through Arrabida Park on our way to Lisbon. The views were breathtaking. Well worth the extra time it took.
Finally our food tour was fun and educational. Our guide (can't remember her name) was great at explaining the food but also the history of the neighborhoods we were walking through.

Hotel Reviews
Hotel Britania Art Deco
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
MouraSuites Hotel
Largo da Porta de Moura, 7000-647 Évora, Portugal
Authenticity & Character
Location
Staff
Activity Reviews
Private Alfama Walk &  Fado Dinner Performance
Private Alfama Walk & Fado Dinner Performance
Lisbon

Driver made us late to dinner The restaurant owner sat us in a corner and didn't ignored us for the most part. We didn't eat or drink till almost 10 pm. The food was OK. I would not recommend this particular restaurant or driver.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Traditional Portuguese Food Walk
Traditional Portuguese Food Walk
Lisbon

great guide fun couple that we shared the food tour with

Quality of Experience
Guides, Drivers and Staff
From Palaces to the Edge of Europe – Sintra & Cabo da Roca
From Palaces to the Edge of Europe – Sintra & Cabo da Roca
Lisbon

The interaction between our local guide and the guide inside the Pena Palace was awkward. They had just changed the "rules" and weren't allowing the local guides to conduct the tour inside. There was obvious resentment about the change and it was a bit uncomfortable. Otherwise our guide tried very hard to accommodate us and show us everything we wanted to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Alentejo Farm and Winery Experience
Private Alentejo Farm and Winery Experience
Évora
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on May 07, 2026

Joyce, I really appreciate you taking the time to share this thoughtful and detailed review! It was amazing meeting you and working with you to plan this vacation; I'm happy to read that you came back with incredible memories 😊 Arrabida Park is truly so special, it's great to read you enjoyed your time there, too! I'm looking forward to seeing you again at kimkim in the future!
Coraima

Japan- Our Dream Trip Came True
Japan | Mar 27 - Apr 5, 2026

Larry
Larry B.
Newark, NJ | Reviewed on Apr 09, 2026
From beginning to end our recent trip to Japan exceeded our expectations, Bella, our Travel Specialist, designed and coordinated our dream trip. She was extremely knowledgeable of Japan, very responsive to the myriad of questions we posed to her, professional, and very personable. She made the planning of this trip very easy. Bella coordinated all the transfers and tickets and we never felt alone in Japan. From the moment we set foot in Japan our guides Roy and Hiroshi were... Read more

From beginning to end our recent trip to Japan exceeded our expectations,

Bella, our Travel Specialist, designed and coordinated our dream trip. She was extremely knowledgeable of Japan, very responsive to the myriad of questions we posed to her, professional, and very personable. She made the planning of this trip very easy. Bella coordinated all the transfers and tickets and we never felt alone in Japan.

From the moment we set foot in Japan our guides Roy and Hiroshi were very knowledgeable of the history, culture, country, cities, and places we visited. We had many questions of what it was like to live in Japan and as well as the customs and practices of the Japanese people. They shared their knowledge and experience of their life in Japan in an easy and personable manner. We invited them to dine with us and they were superlative dinner guests. They made themselves available to us even after they dropped us off at the hotel. They watched over us to the point of assisting Larry with walking and carrying his backpack. Roy, just before our Go Kart experience in Tokyo, turned to Larry and said "Take care of Patty".

We have used Viking cruises and Viator to travel in Europe but by far KimKim provides the easiest, most immersive experience, fun, and pleasurable experience! ,

Local specialist: Bella Wu
Bella
Bella Wu
Local specialist in China, Japan | Replied on Apr 15, 2026
Thank you so much, Larry and Patty, for your incredibly kind words — it truly means the world to me! It was such a pleasure working with you both to design your Japan journey, and I’m so grateful for the trust you placed in me and our team. I’m especially happy to hear how much you enjoyed your time with Roy and Hiroshi — they are truly dedicated, and your experience reflects exactly what we strive for: not just guiding, but genuinely taking care of every traveler. Creating a seamless,... Read more

Thank you so much, Larry and Patty, for your incredibly kind words — it truly means the world to me!

It was such a pleasure working with you both to design your Japan journey, and I’m so grateful for the trust you placed in me and our team. I’m especially happy to hear how much you enjoyed your time with Roy and Hiroshi — they are truly dedicated, and your experience reflects exactly what we strive for: not just guiding, but genuinely taking care of every traveler.

Creating a seamless, immersive, and personal journey is always our goal, and I’m so glad that came through during your trip.

Thank you again for your trust and for sharing your experience. I sincerely hope this is not the last time we work together — I would love to help plan your next adventure in Japan or beyond!

Warmest regards,
Bella

All the transportation and guide services we ...
Greece | Mar 31 - Apr 7, 2026

G
George B.
Seattle, WA | Reviewed on Apr 09, 2026
All the transportation and guide services we used were excellent. Two of the three lodgings arranged for us were perfect. Big thumbs up for Erini! Read more

All the transportation and guide services we used were excellent. Two of the three lodgings arranged for us were perfect. Big thumbs up for Erini!

Hotel Reviews
Rocca a Mare Heraklion - Handwritten Collection
Heraklion

Fantastic service and nice accommodations. The breakfast buffet was amazing, really amazing. And it started at 7:00 AM so one can get an early start on the day's adventures.

Authenticity & Character
Location
It is a walk to the center of town, but the only real downside is that the property sits right on a busy four-lane arterial. So if you wish to enjoy the outside patios to see the ocean, one has a lot of traffic noise and smells to deal with.
Staff
Cleanliness & Comfort
Domus Blanc Boutique Hotel
Chania

This place is beautiful and the guest services are exceptional. It is about a 20 minute walk into the old town, but most of it is along the shore so not unpleasant and not difficult. The food was very good, my only comment is that I prefer a breakfast buffet rather than an ala carte service. But having said that, what they did offer was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eirini Tzoka
Eirini
Eirini Tzoka
Local specialist in Athens | Replied on Apr 14, 2026

Thank you so much for your kind words, George!
We’re delighted to hear that you enjoyed the transportation and guide services, and that most of your accommodations met your expectations.
We hope to welcome you again for an even more perfect experience next time!
Wishing you all the very best!
Best regards from Athens,
Eirini

Amazing itinerary! Michelle was professional ...
New Zealand | Mar 11 - Mar 26, 2026

Bob
Bob C.
Miami, FL | Reviewed on Apr 09, 2026

Amazing itinerary! Michelle was professional and always customer-focused. Highly recommended.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Apr 15, 2026

Thanks so much for your review Bob, it was great working with you on the New Zealand itinerary.

Our family of four (two adults, two kids ages...
Costa Rica | Apr 1 - Apr 8, 2026

Walt
Walt I.
Ashburn, VA | Reviewed on Apr 09, 2026
Our family of four (two adults, two kids ages 11 and 12) just returned from an 8-day trip to Costa Rica — our first time — and it was incredible. Elena, Nancy & Adrian at Serendipity Adventures planned everything: airports transfers, two fantastic properties (Arenal Springs Resort and Hotel La Mariposa), and a full slate of daily adventures across Arenal/La Fortuna and Manuel Antonio. The itinerary was perfectly paced. We hiked Arenal Volcano and the La Fortuna Waterfall and walked the... Read more

Our family of four (two adults, two kids ages 11 and 12) just returned from an 8-day trip to Costa Rica — our first time — and it was incredible. Elena, Nancy & Adrian at Serendipity Adventures planned everything: airports transfers, two fantastic properties (Arenal Springs Resort and Hotel La Mariposa), and a full slate of daily adventures across Arenal/La Fortuna and Manuel Antonio.

The itinerary was perfectly paced. We hiked Arenal Volcano and the La Fortuna Waterfall and walked the hanging bridges above the rainforest canopy with our excellent and personable guide Mariano, we went whitewater rafting on the Sarapiquí River (Flow Trips was great!), flew through the trees on Sky Adventures zip lines, explored Manuel Antonio National Park with a guide (big shoutout to Soccio and his son/CR's next best guide, Luther, from Endemic Birds), and wrapped up with a catamaran cruise. Every activity was age-appropriate and kept the whole family engaged. All pickups, transfers, and logistics were handled seamlessly — we never had to figure anything out on our own.

There was one minor hiccup on our first full day where a miscommunication about pickup time caused us to miss an excursion, but Elena and Adrian jumped on it immediately and made adjustments to make it right. That was the only issue across the entire trip, and how they handled it actually reinforced our confidence in them.

If you're considering Costa Rica and don't want to deal with the stress of coordinating everything yourself, I'd highly recommend Serendipity Adventures. Elena was responsive, knowledgeable, enthusiastic, and clearly knows the country inside and out. We'd book with them again without hesitation.

Hotel Reviews
Hotel La Mariposa
Manuel Antonio

I've rated everything else about our Costa Rica trip very highly because we had a truly amazing trip overall. Hotel La Mariposa was beautiful -- it has the best panoramic views around -- and, truly, our room was perfectly nice and we had no major issues. I want to give credit to 99% of the staff for being friendly, helpful, and housekeeping was excellent. But, overall, the hotel sure is leaning heavily on that stunning view... The restaurant in particular needs improvement. At the same desk where I made our dinner reservation for our grand finale-- our last dinner of the trip, to be had watching the exquisite sunset over the ocean, when we showed up to that desk at said reservation's time, they treated us as though WE had made some mistake when the reservation was missing from their paperwork. Begrudgingly, it seemed, they sat us despite our "missing" reservation-- but behind other tables and poles, blocking that sunset view. Unfulfilled promises of homemade bread. Drinks stamped with past expiration dates. Cold entrees. Inattentive service. Bland meals. Bland welcome drinks. The pool is illuminated at night, neat... but what's with the strobe effect?! (Read the room, this isn't a rave crowd.) Our shower had weak water pressure, low temperatures, and gross mold and mildew all over the caulking. I know these are all nitpicks, but they're so easy to solve that it was frustrating. It just felt like they're depending on that stunning view to make up for mediocrity elsewhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Springs Resort
La Fortuna

The FOOD!!!! But, also, everything else. Well done everyone who works at the resort. The views, the hot springs, gardens, wildlife, friendly faces, yummy food, helpful coordination, all of it. We loved the animals made from blankets by housekeeping =) 10/10 would recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Apr 09, 2026
Hola Irby, Thank you so much for sharing such a thoughtful and detailed review ⭐⭐⭐⭐⭐ !
We are absolutely delighted to hear that your family’s first trip to Costa Rica was such an incredible experience.
It was truly our pleasure to plan your 8-day adventure. Knowing that you enjoyed your stays at Arenal Springs Resort and Hotel La Mariposa, as well as the exciting activities in Arenal/La Fortuna and Manuel Antonio, means the world to us. Your kind words about Mariano, Soccio, Luther, and... Read more

Hola Irby,

Thank you so much for sharing such a thoughtful and detailed review ⭐⭐⭐⭐⭐ !
We are absolutely delighted to hear that your family’s first trip to Costa Rica was such an incredible experience.

It was truly our pleasure to plan your 8-day adventure. Knowing that you enjoyed your stays at Arenal Springs Resort and Hotel La Mariposa, as well as the exciting activities in Arenal/La Fortuna and Manuel Antonio, means the world to us. Your kind words about Mariano, Soccio, Luther, and the exceptional service provided by Flow Trips and Endemic Birds will surely be shared with them—they will be thrilled to receive your recognition.

We are especially grateful for your understanding regarding the minor hiccup on your first full day. Providing prompt solutions and ensuring your satisfaction is always our priority, and we are pleased that our response reinforced your confidence in our team.

Thank you for highlighting the efforts of Nancy, Adrian, and the entire Serendipity Adventures team. Your recommendation is the highest compliment we could receive. It brings us great joy to know that every detail—from logistics to age-appropriate adventures—contributed to a seamless and memorable family vacation.

We would be honored to assist you again on your next journey to Costa Rica. Until then, we wish you and your family many more wonderful adventures together.

Warmest regards, Pura Vida!

Elena Mora
Serendipity Adventures Costa Rica 🦥🌋🦋🐒

The most incredible adventure of our lives!
South Korea | Apr 1 - Apr 6, 2026

Jason
Jason B.
Canada | Reviewed on Apr 09, 2026
Our week in Seoul was more than we ever could have imagined. Prior to our trip, we had lots of questions and Jessica answered every question thoroughly and completely. From the moment we arrived at the airport, we were picked up and driven to our hotel which was perfect! It was so nice and perfectly located to everything we could want or need. Our private guide, Hera Kim, picked us up on our first day and we were off and running. Gyeongbokgung Palace and hanbok rental was our first adventure... Read more

Our week in Seoul was more than we ever could have imagined. Prior to our trip, we had lots of questions and Jessica answered every question thoroughly and completely. From the moment we arrived at the airport, we were picked up and driven to our hotel which was perfect! It was so nice and perfectly located to everything we could want or need. Our private guide, Hera Kim, picked us up on our first day and we were off and running. Gyeongbokgung Palace and hanbok rental was our first adventure and she guided us through and explained the history behind it all. Everything we did and everywhere we went, she gave us detailed information and descriptions. I felt super comfortable with her and we became good friends! Also, our private cooking class with Yum2Lab, Esda, was incredible. We were lucky enough to be in the class by ourselves so she gave us her undivided attention and we learned so much. The meal we prepared was delicious and she explained everything and was so sweet and friendly.

If we ever return to Seoul, we will definitely go through kimkim again and request the services of Hera. She was absolutely incredible! She took all the pictures we could have asked for without having to ask! Our day at the DMZ was amazing. Although fast paced and busy, we could not have navigated that without her. We learned so much from her and hope anyone who visits Seoul can have someone like her to guide them through. It's always a challenge traveling to a foreign place but she made us feel right at home and like a great friend!

Hotel Review
Stanford Hotel Myeongdong

We enjoyed the hotel very much. The staff was super helpful and friendly. We spent a little time in the hotel bar and the lovely young lady who waited on us both times was incredible. So sweet and friendly!

Authenticity & Character
Location
Perfect location! Steps away from anything you could wish for!
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Korean DMZ and Hongdae Shopping Street Tour
Full Day Korean DMZ and Hongdae Shopping Street Tour
Seoul

Hera Kim gave us a quick history recap before we left and was right by our side for the entire day. We could not have done it without her help!

Seoul City Tour with Cherry Blossom Spots: Yeouido Park and Namsan
Seoul City Tour with Cherry Blossom Spots: Yeouido Park and Namsan
Seoul

The day was perfect! Thanks to our guide, Hera Kim!

Korean Full-Course Meal Cooking Class at Local Home with Local Market Experience
Korean Full-Course Meal Cooking Class at Local Home with Local Market Experience
Seoul

We

Quality of Experience
Food
It was delicious! We ate all of it!! Definitely the best meal of the entire trip!
Guides, Drivers and Staff
Esda was incredible. We took taxi and he was a little hard to communicate with and had trouble finding the place but we eventually made it.
Transport
It was a bit confusing trying to get to the location. We were not aware that we had to arrange our travel on our own. The hotel called the taxi for us but the driver had some trouble locating the address. Thankfully, our cooking instructor was waiting for us and even called to make sure we were coming.
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Apr 12, 2026

Thank you so much for your wonderful review — it truly means a lot to us!

We’re delighted to hear that you had such a memorable time in Seoul, and I will be sure to share your kind words with Hera and the team. They will be so happy to know they made your trip special.

It was a pleasure assisting you, and we would love to help you plan another amazing journey in the future.

Doris is an excellent in-country guide for Vietnam
Vietnam | Mar 18 - Apr 2, 2026

haddon
haddon c.
Dallas, TX | Reviewed on Apr 09, 2026
We started working with Doris over a year before our trip and had to postpone until March 2026 due to family illness. Doris told us no-problem and picked up our trip planning as soon as we were able to travel - and she did a FANTASTIC job for us! Our trip was very active with many different cities, flights, hotels, and activities - everything was flawlessly organized. Using an in-country expert makes a huge difference as we wouldn't have had the expertise or contacts to organize the trip. Our... Read more

We started working with Doris over a year before our trip and had to postpone until March 2026 due to family illness. Doris told us no-problem and picked up our trip planning as soon as we were able to travel - and she did a FANTASTIC job for us! Our trip was very active with many different cities, flights, hotels, and activities - everything was flawlessly organized. Using an in-country expert makes a huge difference as we wouldn't have had the expertise or contacts to organize the trip. Our hotels, while not chain's known to us were all very nice - much cleaner and more luxurious than an average US Marriottt. The food was equally high quality and the service outstanding - warm and welcoming. Our tour guides - 3 of them during the trip - were all knowledgeable and eager to assist us and to showcase their home region. Transportation was easy with a dedicated driver in clean and safe vehicles always available to maneuver chaotic streets carefully and calmly. It's really nice to come off a 14-hour flight and have someone with a sign waiting for you to help with your bags and take you to your hotel! Overall, I can't say enough good things about Doris and about KimKim. I highly recommend both!

Hotel Reviews
La Siesta Hoi An Resort & Spa

Very nice rooms and good location. Close enough to walk into town but not right in the middle of the madness.

Pilgrimage Village Hue
Hue

Clean beautiful rooms in a resort environment. Pool area was quite busy but overall experience was very nice.

Emperor Cruises Halong
Ha Long Bay

very nice room. we would have liked to "cruise" more as we were mostly anchored in the bay but overall enjoyed it very much. Food and service were excellent.

Peridot Grand Luxury Boutique Hotel
Hanoi

Cool hotel in a chaotic part of Hanoi. Near train street. Very clean with great service and food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi - Ninh Binh - Hoa Lu, Ancient Capital - Tam Coc Boat Trip
Hanoi - Ninh Binh - Hoa Lu, Ancient Capital - Tam Coc Boat Trip
Vietnam

The trip from Hanoi to Ninh Binh, including the Hoa Lu Ancient Capital and the Tam Coc Boat Trip, was a beautiful experience. The long drive was a bit tiring, but the spectacular scenery on the boat trip made it worthwhile. Despite the hectic travel, we appreciated the chance to see such a stunning part of Vietnam.

Hue: Thuy Bieu Ecovillage, Cooking Class & Imperial Citadel
Hue: Thuy Bieu Ecovillage, Cooking Class & Imperial Citadel
Hue

The day trip to the Thuy Bieu EcoVillage was probably our least favorite activity. While it was nice to experience more of the local area, we felt like it took us away from the relaxing atmosphere of Ha Long Bay. We would have preferred to spend more time on the cruise enjoying the scenery rather than packing our itinerary with more activities.

Local specialist: Doris Bui

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.