Kimkim Trip Reviews

4.8
Based on 18,646 ratings
Read 18,646 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Santorini hotel was a dump. BEWARE: Somewhere We Know charges hidden extra fees
Greece | Aug 6 - Aug 14, 2025

A
Amy A.
Chicago, IL | Reviewed on Oct 14, 2025
Our hotel in Santorini ended up being a dump. This impacted our entire trip, both our first time in Greece and our first time even in Europe. Our travel Agent at 'Somewhere We Know' refused to believe our complaints until we put together a detailed 3-page review with pictures and a list of the lies on the resort website (for example, they claimed to have a poolside bar with service, which did not exist; rooms were supposed to come with robes and slippers, also not true... the list is long,... Read more

Our hotel in Santorini ended up being a dump. This impacted our entire trip, both our first time in Greece and our first time even in Europe. Our travel Agent at 'Somewhere We Know' refused to believe our complaints until we put together a detailed 3-page review with pictures and a list of the lies on the resort website (for example, they claimed to have a poolside bar with service, which did not exist; rooms were supposed to come with robes and slippers, also not true... the list is long, in addition to the complete run down, broke-down aspects of the facility itself). After we made it very clear that the resort website was a complete misrepresentation and false advertising, they did offer a refund on our stay, but acted like this was a huge favor. We paid top dollar to have local, expert recommendations as we planned our trip. This resort should have never even been an option and, like, I said, this impacted our entire stay and was valued at much more then just the cost of the room at the resort.

Further, in the middle of our stay we were informed by Somewhere We Know that, due to high winds, our ferry to Naxos would likely be cancelled. This would leave us stranded in a foreign country with no where to stay, and no tickets to leave the island once it was safe to do so. As a result, the recommended we book a villa and ferry tickets for the following days. The good news is that the ferry did run as originally planned so we were able to continue our trip in Naxos. The bad news is that we were charged for the villa and additional ferry tickets. While we did authorize this booking, we were shocked that Somewhere We Know also charged us an additional 226 Euros to aid us in that situation. FYI: The travel agent contacted us to let us know of this potential delay and encouraged the bookings, which felt like a money grab and a fear tactic at its worst; just poor advice at its best.

Somewhere We Know touts itself as a travel agency that will "personally take care of every single detail of your trip and are available to assist you anytime 24/7." We paid $12,000+ dollars for our trip originally (EXCLUDING AIRFARE from US to Athens), expecting this level of service. We PAID good money for a service that we did not get on the Santorini leg of our trip, and then we paid even more when our trip was possibly delayed and we had to utilize the service they originally charged us for. These fees were taken out of what they refunded, which left us with very minimal compensation.

While there were some wonderful things about our trip and some good suggestions from #SomewhereWeKnow, these two issues were major, communication following the trip was disappointing and the resolution would have been unsatisfactory to anyone in our situation.

Hotel Review
Above Blue Suites
Santorini

This hotel is a DUMP. Do not be fooled by the website. It may have been nice serval years ago, but it is not only completely broken-down, but many of the items touted on their website are lies: 1. Their description said “Bathrooms… come equipped with bathrobes and slippers.” This is not true. No bathrobes or slippers are provided. In fact, we were only allowed one towel every two days, and only one pool towel for our entire stay. 2. Their description said, “an indulgent Champagne breakfast is included”. This is not true. Champaign was not provided, and the selection was very basic, including options like a 1-egg “omelet” with nothing in it or corn flakes with milk. 3. The website shows breakfast being served on outdoor tables with cushioned chairs and white tablecloths. Instead, the tables were rickety and badly peeling, and the chairs were both broken and without cushions. 4. Their website states that is “a pool bar that serves drinks throughout the day.” This is also not true. No bar. No drinks. No service. 5. The website advertises the Moonlit Suite as having an “outdoor private HOT tub”. While there is an outdoor “tub”, the water was ice cold, it was dirty and the jets did not work. 6. The website says there is a Porter. This is also not true. 7. The room material noted that we should not drink the water but stated that two bottles of water would be delivered daily. That was not true. When we asked about water, we were told we could buy some at a store across the street. 8. The room material noted that each room has a mini bar. Again, this is a lie. 9. The website shows a small but clean luxury resort. Instead, we arrived to find loose wiring, broken tables and chairs, missing or stained and torn cushions, haphazard painting, rusted fixtures, mostly dead plants, an abundance of BLACK MOLD in the bathrooms and overall lack of maintenance. 10. The pool was full of algae. I could go on and on but you get the idea. DON'T STAY HERE and SHAME ON THEM!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Naxos Old Town food tour
Naxos Old Town food tour
Naxos

This was a ton of fun and a great way to explore the streets of "Old Town". The description made it sound like a few small snacks and drinks but it was actually a lot of food that culminated in a full sit-down dinner with our small tour group (maybe 12 people).

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cooking class experience
Cooking class experience
Santorini

My husband didn't want to do this and we almost skipped it. Would have been a shame. Ended up being the highlight of our trip. The location was charming. The owners were welcoming and engaging. The class itself was relaxed and fun. HIGHLY RECOMMEND!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eirini Tzoka
Eirini
Eirini Tzoka
Local specialist in Athens | Replied on Oct 17, 2025
Dear Amy,
We’re truly sorry to hear that your experience with the hotel in Santorini didn’t meet your expectations and that it impacted your first trip to Greece and Europe. However, we’re glad to know that you found the rest of your hotels and activities to be excellent. We completely understand your disappointment regarding the hotel’s condition. Had we been aware of these issues beforehand, we would never have recommended this property.
Our team carefully researches every accommodation we... Read more

Dear Amy,
We’re truly sorry to hear that your experience with the hotel in Santorini didn’t meet your expectations and that it impacted your first trip to Greece and Europe. However, we’re glad to know that you found the rest of your hotels and activities to be excellent. We completely understand your disappointment regarding the hotel’s condition. Had we been aware of these issues beforehand, we would never have recommended this property.

Our team carefully researches every accommodation we propose, balancing quality, location, and budget preferences. It’s worth mentioning that two other honeymoon couples stayed at the same hotel earlier in the summer without any complaints, so we were equally surprised and disappointed to learn of its decline over the past year. Thanks to your feedback and photos, we immediately removed this property from our partner list.

We apologized for your experience and promptly issued a full refund for your Santorini stay, even though the hotel itself did not reimburse us. We also understand that you felt your initial concerns weren’t taken seriously; however, our team was available 24/7 throughout your trip and responded to every message. During part of your journey, I had limited internet access while on leave, but as soon as I returned, I personally reached out for your detailed feedback so I could address the matter directly with the hotel.

Regarding the unexpected ferry disruptions caused by strong winds, which affected several of our travelers at the same time, we worked as quickly and calmly as possible to arrange backup accommodations and ferry options so that no one would be left stranded and unsupported. Until the very last moment, we weren’t sure whether your ferry would depart, so we felt it was best to have a backup plan in place just in case you couldn't leave the island. All last-minute arrangements were made with your written authorization, and every related invoice was shared transparently for your insurance claim. The additional fee mentioned in your review was actually €152.50, not €226, and was part of a standard handling policy, since all transactions are processed through the platform (and converted from euros to dollars). It was not a hidden fee.

We completely understand how frustrating this situation was and regret that it overshadowed the otherwise smooth and enjoyable parts of your trip, which you kindly acknowledged. Our intention was never to add stress but to ensure your safety and the smooth continuation of your journey during unpredictable weather conditions.

At Somewhere We Know, we take great pride in our honesty, integrity, and genuine care for every traveler, values that are reflected in the many positive reviews we’ve received over the years. We have already taken concrete steps to ensure an experience like this doesn’t happen again to any of our future travelers. As a gesture of goodwill, we’ve also offered you a discount for a future trip, as we’d truly love the opportunity to restore your confidence in us and in the beauty of Greece.

Wishing you all the very best,
Eirini

Family trip to Italy
Italy | Sep 27 - Oct 5, 2025

kathy
kathy s.
Kamas, UT | Reviewed on Oct 14, 2025
Chris was very responsive and great to work with. Our family vacation went smoothly from start to finish. Read more

Chris was very responsive and great to work with. Our family vacation went smoothly from start to finish.

Hotel Reviews
Grand Hotel Parker’s Naples
Naples
Hotel Conca Park 4* Sorrento
Sorrento

Large hotel filled with large tour groups. Must be something more quaint in Sorrento. Did have a good location.

San Montano Resort & SPA Ischia
Lacco Ameno

This place was fabulous. We were upgraded to a room with a pool that was just great.

Staff
Activity Reviews
Tour To Capri From Sorrento
Tour To Capri From Sorrento
Italy

This was a great full day boat tour around the island. It was a completely different experience than what was noted on our itinerary, so we did not come as prepared as we would of liked to.

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi, Positano & wine tasting in Ravello
Amalfi, Positano & wine tasting in Ravello
Italy

This day was confusing. Driver picked us up and was also the guide. She did a good job, but at one point tells us the trip is going to cost us an extra 100 euros because it is going too long. We started on time, we were back to the van when we were supposed to be and we followed the itinerary as planned. The wine tasting made the schedule to long and we ended up only getting 30 minutes in Positano which was disappointing. Had to pay 80 in cash at end of tour.

Quality of Experience
Guides, Drivers and Staff
Transport
safe driver on crazy roads
Pompeii guided tour en route to Sorrento
Pompeii guided tour en route to Sorrento
Italy

Great guide, gave us the highlights.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Ischia tour with lunch & wine tasting
Full day Ischia tour with lunch & wine tasting
Ischia

Too long, could of done the whole trip in 4 hours, not whole day. Wine tasting experience was ok, but not necessary.

Welcome to Ischia
Welcome to Ischia
Italy

Too long, could of done the whole trip in 4 hours, not whole day. Wine tasting experience was ok, but not necessary.

Afternoon Neapolitan Cooking Class With Dinner
Afternoon Neapolitan Cooking Class With Dinner
Naples
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 15, 2025
Dear Kathy, Thank you very much for your kind words. I am delighted that everything went smoothly from start to finish and that you enjoyed this special holiday with your friends. Moreover, I appreciate the separate feedback regarding some hotels and tours, as well as their elements, and we will ensure that it is put to good use by sharing it with our partners and improving our future service. I truly enjoyed planning this trip with you and hope to help you again in your future travels to... Read more

Dear Kathy,

Thank you very much for your kind words. I am delighted that everything went smoothly from start to finish and that you enjoyed this special holiday with your friends. Moreover, I appreciate the separate feedback regarding some hotels and tours, as well as their elements, and we will ensure that it is put to good use by sharing it with our partners and improving our future service.

I truly enjoyed planning this trip with you and hope to help you again in your future travels to Italy and/or Greece.

Wishing you all the best for the holidays ahead and safe travels!

Kind regards,
Chris

Outstanding Planning and Management
Costa Rica | Oct 3 - Oct 13, 2025

Frances
Frances C.
Ashburn, VA | Reviewed on Oct 14, 2025
Every aspect of the trip from planning before we left to all of the details during the trip were extremely well managed. Read more

Every aspect of the trip from planning before we left to all of the details during the trip were extremely well managed.

Hotel Review
Tabacón Thermal Resort & Spa
Fortuna

The Tabacón Thermal Resort & Spa was absolutely incredible. The setting is stunning with beautiful rivers running through and excellent amenities. The service was top-notch, making our stay truly memorable.

Activity Review
Local Flavors Cooking Class
Local Flavors Cooking Class
Costa Rica

The Local Flavors Cooking Class was excellent. What made it outstanding was the interaction with two students who were training in the travel and tourism industry. It was a wonderful opportunity to engage with locals and see a different side of Costa Rica beyond the usual tourist experiences.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Oct 14, 2025

Hola Frances!

Thank you so much for your kind words.

It was truly a pleasure to support you throughout the journey. I’m glad to hear that both the planning process and the on-trip details met your expectations, that means a lot!

Pura Vida☀️
Bryan | Serendipity Adventures

The trip was very well planned and executed. ...
Japan | Sep 20 - Oct 10, 2025

Arnon
Arnon V.
Boston, MA | Reviewed on Oct 14, 2025

The trip was very well planned and executed. We will recommend Kimkim for others for sure. All the guides were great and clearly vetted by many others. You really listened to what we wanted - cities with off-the-beaten-path destinations and cultural experiences. We were really impressed with the support before and during the trip. We're so happy. Thank you for everything.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Oct 21, 2025

Hi Arnon,

Greetings from Sandy.

Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic trip and that our team was able to meet your expectations. It’s wonderful to know that you enjoyed the unique destinations and cultural experiences we curated for you. Your recommendation means a lot to us, and we look forward to helping you and your friends plan future adventures. Looking forward to help your next trip😊
All best
Sandy

Kristy was extremely helpful in a number of w...
Peru | Aug 23 - Aug 29, 2025

C
chris r.
Madison, WI | Reviewed on Oct 14, 2025

Kristy was extremely helpful in a number of ways. She did a great job setting up the trip and was kind enough to help one of our travelers that had issues with departing flight. She also helped to retrieve something we left in a hotel room. Excellent job!

Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Oct 15, 2025

Hi Chris,

Thank you so much for your review! I’m really glad to hear everything went smoothly and that we could help with both the flight issue and the hotel pickup. It was such a pleasure working with your group, I hope you all had an amazing time in Peru!

We love KimKim!
Greece | Sep 18 - Oct 3, 2025

Donna
Donna S.
San Luis Obispo, CA | Reviewed on Oct 14, 2025
Our trip was on my bucket list for 30 years. The team at KimKim made it all come true. We started planning our trip with Eleni in 2023, and decided the timing wasn’t right. Two years later we contacted KimKim and they still had our 2023 itinerary in their system so we weren’t starting from scratch. All KimKim arrangements were great, transportation at every travel point was on time, pre-printed tickets for high speed ferries and local flights were in our packet, as well as the sailing... Read more

Our trip was on my bucket list for 30 years. The team at KimKim made it all come true. We started planning our trip with Eleni in 2023, and decided the timing wasn’t right. Two years later we contacted KimKim and they still had our 2023 itinerary in their system so we weren’t starting from scratch. All KimKim arrangements were great, transportation at every travel point was on time, pre-printed tickets for high speed ferries and local flights were in our packet, as well as the sailing and other excursions were all planned out. All the hotels and accommodations were exactly what we asked for. KimKim was available to us al during the trip answering our questions in a timely manner, they made our vacation a very relaxed and enjoyable experience. We will use KimKim again.

Local specialist: Eleni Koropouli

Our trip to Crete, Athens & Rethymno.
Greece | Sep 18 - Oct 2, 2025

Stanley
Stanley C.
Amesbury, MA | Reviewed on Oct 14, 2025
Other guides were Dimitris and Klio
This is our third KimKim adventure. It was the first time we rented a car to possibly have more flexibility. Everything was smooth when we landed in Athens and hopped to Crete. We were met but Kosta from Kosmos car rental and got a new car (but the windshield washer did not work). Off to Rethymno and we realized how Greeks drive. The double yellow lines in the center of the road is merely a suggestion. After a while driving went from unnerving to...
Read more

Other guides were Dimitris and Klio
This is our third KimKim adventure. It was the first time we rented a car to possibly have more flexibility. Everything was smooth when we landed in Athens and hopped to Crete. We were met but Kosta from Kosmos car rental and got a new car (but the windshield washer did not work). Off to Rethymno and we realized how Greeks drive. The double yellow lines in the center of the road is merely a suggestion. After a while driving went from unnerving to terrifying. Our hotel in old town Rethymno was lovely and so were the people there. We know you recommended staying in Chania and Heraklion and we elected to stay in Rethymno. We wish that you had persuaded us and said something about Greek drivers. As it was, we eliminated trips to Elafonisi beach and other places. We went to a beautiful beach Skinaria, the drive through the gorge was beautiful. The last leg of the drive to the beach was again terrifying. It really put a damper on our beach trips. We take some responsibility as you did warn us that it was 2.5 hours to Elafonisi. The tour of the Palace of Knossos was fabulous and Viv is a great tour guide. The museum was amazing. The hotel was nice and the people very friendly and helpful. The room was OK but we read that room 106 has a balcony and that would have been nicer.
Our tour of Chania with Petros was very good too. Parking was very challenging but manageable.
Athens was great. The Elysium was a beautiful venue for dinner with a perfect view of the Parthenon. The hotel was delightful. The car pick up was perfectly convenient and getting out of Athens was surprisingly easy. Hearing about the marathon scheduled for that day made us apprehensive but not a problem. Also it was nice to have a hotel with an elevator.
Nafplio; the drive was straightforward but after our experiences in Crete we were nervous and omitted some of the planned drives. The Athena hotel in Nafplio is beautiful with a nice room at the top floor. Of course, 70 stairs from the lobby to our room carrying heavy bags was not top of my list of exercises. I am 71 years old. I suppose I should have checked into that.
On our last KimKim adventure (Portugal) we thought about renting a car but then changed our minds. I wish we had done it differently on the trip.

Hotel Reviews
Athena Hotel Nafplion
Nafplio

If you are healthy enough to take a lot of stairs (70) then try for the rooftop room. Amazing views to the castle, the city and the harbor. If you are not in the best of shape, the stairs can be a lot. There is no elevator. Also, we could have used a better description of the location as we drove right past it using GPS. There is no parking at the hotel but you can briefly park 10 meters away. Parking is touch and go. There are parking lots and if you are lucky you can get a place not too far from the hotel.

Authenticity & Character
A very nice venue with the best shower of the 3 hotels. The room had a good amount of space.
Location
In the heart of the old city. Easy to get anywhere.
Staff
The only complaint was that there was nobody who could carry our bags up the 70 stairs
Cleanliness & Comfort
Noma Hotel Athens
Athens

Old but updated with a nice elevator, large bed, nice bathroom and shower and a balcony! Its location is close to the destinations we wanted to see and lots of nice areas to explore nearby.

Authenticity & Character
Location
Close to the Plaka and not far from Syntagnia sq. Close to the Elysium rooftop and Ergon House.
Staff
Friendly and willing to help.
Cleanliness & Comfort
Veneto Boutique Hotel
Rethymno, Crete

Room 107 has small floor-level windows. The restaurant is great, and the breakfast offerings are delicious and with a lot of options. Beds are comfortable, the shower is nice and the AC works well. Get room 106 as it has the only balcony. The staff are delightful and very helpful.

Authenticity & Character
The hotel is a 600 year old monastery that is beautiful and well kept.
Location
Please note: you cannot drive to the hotel, even to drop off your luggage.
Staff
Very helpful when we needed to change plans or get restaurant recommendations.
Cleanliness & Comfort
The beds are very comfortable and the rooms and dining area are kept very clean
Activity Reviews
Acropolis of Mycenae Guided Tour 
Acropolis of Mycenae Guided Tour 
Greece

We were surprised that this area was not as developed/restored as Knossos. It was however very interesting.

Quality of Experience
Guides, Drivers and Staff
Again as with all guide, certified, knowledgeable and very personable.
Transport
George was a very good guide.
Local transfer in Nafplio
Nafplio

This was OK since it was major highway. The car was OK except when the check engine light came on causing a lot of distress and anxiety as we were on a 2 lane road with no area to pull off.

Quality of Experience
I could have elected to get a transfer.
Sea Kayak above sunken Epidaurus
Sea Kayak above sunken Epidaurus
Nafplio

The weather report was for cold and wet so we did not go.

Car Rental Drop-off
Greece

Easy, drive up, park, toss the keys through the hole. Done

Private Knossos & Museum Tour
Private Knossos & Museum Tour
Greece

The Palace is much larger than we expected and it is very well presented with excavations and restorations.

Quality of Experience
Guides, Drivers and Staff
Viv is a wonderful and knowledgeable guide! We loved her discussion of the palace and her insight.
Transport
We rented a car.
Private Old Town of Chania guided walk
Private Old Town of Chania guided walk
Chania

Petros was very accommodating as we got there a bit late due to traffic and could not find parking close to the meeting spot. He is very knowledgeable about the area and its history. He recommended a great place for lunch that was not overwhelmed by tourists. Chania is a delightful place with a lot of history to explore.

Quality of Experience
Coastal Greece has a lot of history from the ancient times, Venetian then Ottoman occupation. All have left their imprint on the island.
Guides, Drivers and Staff
Petros was terrific. Very good guide!
Transport
We rented a car and as we said before, driving is not the best part of the experience.
Car Rental Pick-up
Greece

Kostas met us at the baggage claim and brought ut to the car. Very convenient.

Quality of Experience
Guides, Drivers and Staff
Transport
Although the car was new, the windshield washer did not work so I needed to carry a bottle of water to wash the window manually.
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Oct 17, 2025
Dear Stanley,
Thank you very much for taking the time to share your detailed feedback. As I was surprised to read some of the points you mentioned, I would like to offer a few clarifications.
Considering that this was your second trip to Greece with us, and given that you had driven here before, the self-drive option was discussed as a way to offer flexibility and manage costs effectively. I therefore did not expect that this would cause difficulties during your journey. Regarding the car...
Read more

Dear Stanley,
Thank you very much for taking the time to share your detailed feedback. As I was surprised to read some of the points you mentioned, I would like to offer a few clarifications.
Considering that this was your second trip to Greece with us, and given that you had driven here before, the self-drive option was discussed as a way to offer flexibility and manage costs effectively. I therefore did not expect that this would cause difficulties during your journey. Regarding the car rental issue, had our team been informed while you were traveling, we would have gladly intervened to help resolve the matter.
As for Nafplio, it is one of Greece’s most beautiful medieval towns. During the planning process, we discussed that centrally located accommodations, while offering close access to points of interest and lovely views, lack elevators due to the town’s traditional architecture. Since having scenic views was a priority, and you approved the option I suggested, I understood that you were comfortable with it.
I sincerely hope that despite these inconveniences, you enjoyed discovering the beauty of Greece’s regions and that your trip left you with beautiful memories overall.
All the best,
Irene

Everything about the trip from beginning to e...
Scotland | Sep 17 - Sep 25, 2025

rhonda
rhonda s.
Atlanta, GA | Reviewed on Oct 14, 2025
Everything about the trip from beginning to end was wonderful! Comfortable shoes in London and Scotland are most definitely a must as they are both walking destinations! (Of course as much or little as you want) but so much to see within close proximity that walking is easy. Pauline was awesome ! Such a bubbly personality with a true desire to listen and book the kind of vacation you are looking for. It was so reassuring to have someone so competent managing the helm! I would give her... Read more

Everything about the trip from beginning to end was wonderful! Comfortable shoes in London and Scotland are most definitely a must as they are both walking destinations! (Of course as much or little as you want) but so much to see within close proximity that walking is easy. Pauline was awesome ! Such a bubbly personality with a true desire to listen and book the kind of vacation you are looking for. It was so reassuring to have someone so competent managing the helm! I would give her and her team 5 stars!

Hotel Reviews
Golden Lion Hotel
Stirling

Location was close for going in and out of. We found it adequate. Staff was not very helpful . Restaurant seemed very understaffed. Not at all helpful with early breakfast. Heading to airport early next morning and they were uncooperative with packing anything for us to eat even though breakfast was included with our stay. Every other hotel we had been in was extremely happy to pack something . Rooms were very updated and cramped. Would not recommend .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Redcliffe Hotel
Inverness

Pretty good location. Suggest an uber from train. Up steep hill or tons of steps. Hotel clean. Rooms nice.

Authenticity & Character
Location
Lobby could use some updating
Staff
Cleanliness & Comfort
The Haymarket Hotel
Edinburgh

Quaint..good location. Not far from buses and tram. We were traveling as a foursome and were booked in different buildings. Not ideal. There are 3 continuous buildings for lodging so if you are traveling with another and you care specify when booking. We had 3 flights of stairs to hulk our bags up. No elevator. Needless to say, lots of exercise up and down. Breakfast was very good. Made to order or continental.

Authenticity & Character
Creaky floors, narrow staircase, old buildings surrounding
Location
Close to busses and tram
Staff
They were all, wry nice and accommodating
Cleanliness & Comfort
Beads could have been better and pillows very flat…everything else good
The Corner London City
London

The location of this hotel was ok. It was just a few blocks to the Aldgate tube. Beware when booking as they have “snug” rooms that are in a basement without windows. They do have rooms with windows which we changed to the next morning . Breakfast was very good and hotel staff very helpful

Authenticity & Character
Very clean and eclectic
Location
Staff
Cleanliness & Comfort
Local specialist: Pauline Mathieu
Pauline
Pauline Mathieu
Local specialist in UK & France | Replied on Oct 16, 2025

Thank you so much for your kind words, Rhonda.🥰
It’s been an absolute pleasure planning this trip for you, and I’m so happy to hear that you had such a wonderful time. Thank you for your valuable feedback! I wish you all the very best and look forward to planning another European adventure for you soon!

Great trip to the Pantanal!
Brazil | Oct 4 - Oct 13, 2025

Mark
Mark R.
Dallas, TX | Reviewed on Oct 14, 2025
Trip planning was excellent and my Agent, Sara was incredibly responsive before and during the trip. Read more

Trip planning was excellent and my Agent, Sara was incredibly responsive before and during the trip.

Hotel Reviews
Hotel Deville Prime Cuiabá
Cuiabá - MT
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Rio Claro
Poconé
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Berço Pantaneiro
Poconé

First of all the boat safaris and Jaguar spotting were fantastic, exactly what I hoped for. So I am happy overall. But the lodge was very unsatisfactory. The conditions were terrible and the guy running the place very disorganized and didn’t provide any information about meal times, boats, services … I had to ask and push for everything. Other guests complained about this too. At one point I waited for hours at my room thinking someone would pick me up to go to the boat and had to have the Portuguese speaking maid call the manager to find out what was going on. The food was gross and the eating conditions unsanitary. Food prep areas were right next to the very dirty dishwashing area. I didn’t feel comfortable eating. The room was hardly a room but about the size of a tent. The bed and pillows stiff as a board with one blanket and one bath towel provided. No room service was provided or offered in the 3 nights I was there. Dogs from the surrounding slum barked through the night and again starting about 4 am every morning. The room itself was about a block and a half from the main area of the lodge and dining area through what I would call a rural slum with poorly kept huts, broken down cars and with trash everywhere. The attached photo is right outside my room. At night the walk is very dark and if I were a woman I would feel very unsafe walking by the squalor. The WiFi is terrible and cuts in and out constantly, presumably because of the power provided by a weak, intermittent generator.

Authenticity & Character
It feels like a commune. No character at all.
Location
The area is trashy - a rural slum.
Staff
Didn’t communicate about anything. You feel very much on your own to figure things out.
Cleanliness & Comfort
Disgusting and unsanitary
Aymara Lodge
Pocone

The staff was incredibly friendly and responsive throughout the stay! The room was very nice and comfortable and the food was great. My only criticism is this is not really a good place for wildlife photography. The safari rides are in a crowded, big, vibrating truck with very few opportunities. I didn’t see anything on the hikes. The only good shots I was able to get of birds, capybara, couture and monkeys were on my own walking around the grounds. Even then I probably only got 15-20 quality pics in 3 days. So I’d say this is a great place if you want a comfortable venue to enjoy nature and relax but don’t count on getting many wildlife pics.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discovering the Chapada dos Guimarães full day
Discovering the Chapada dos Guimarães full day
Brazil
Quality of Experience
Food
The restaurant chosen for lunch was very touristy and the food wasn’t good.
Guides, Drivers and Staff
Guide Alfredo was fantastic!!
Transport
Tour Included in the 1-Night Package at Rio Claro Lodge
Tour Included in the 1-Night Package at Rio Claro Lodge
North Pantanal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Boat Tour – Jaguar Spotting Experience from Porto Jofre
Private Boat Tour – Jaguar Spotting Experience from Porto Jofre
Brazil
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Boat Tour – Jaguar Spotting Experience from Porto Jofre
Private Boat Tour – Jaguar Spotting Experience from Porto Jofre
Brazil
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Boat Tour – Jaguar Spotting Experience from Porto Jofre (half day)
Private Boat Tour – Jaguar Spotting Experience from Porto Jofre (half day)
Brazil

Boat safaris were amazing. Accommodations were terrible.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day 4 – Farewell and Departure _ Aymara Experience
Day 4 – Farewell and Departure _ Aymara Experience
North Pantanal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day 3 – Nature and Movement _ Aymara Experience
Day 3 – Nature and Movement _ Aymara Experience
North Pantanal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day 2 – Exploration and Adventure _ Aymara Experience
Day 2 – Exploration and Adventure _ Aymara Experience
North Pantanal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aymara Experience Program - Day 1 – Welcome to Aymara Lodge
Aymara Experience Program - Day 1 – Welcome to Aymara Lodge
North Pantanal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Oct 21, 2025

Thank you so much Mark for your detailed review and for sharing your experience! It truly sounds incredible, and we're so happy you enjoyed what the Pantanal floodplain has to offer. It was a great pleasure to follow your trip planning, and I thank you for your trust and preference!
Greetings from the other side of the world.
Sara

Everything taken care of down to the last detail
Italy | Sep 26 - Oct 4, 2025

W
Ward S.
Chicago, IL | Reviewed on Oct 14, 2025
Giulia,
My wife and I are on the flight home today. Just wanted to thank you for doing a wonderful job on our travel arrangements. All of the details were taken care of. The hotels exceeded our expectations. Locations were perfect. Being greeted upon arrival in Venice, drivers waiting, water taxis always at the ready. The timing between trains, tours, and free time was well thought out. Private tours and guides were exactly what we were looking for. We appreciated the occasional...
Read more

Giulia,
My wife and I are on the flight home today. Just wanted to thank you for doing a wonderful job on our travel arrangements. All of the details were taken care of. The hotels exceeded our expectations. Locations were perfect. Being greeted upon arrival in Venice, drivers waiting, water taxis always at the ready. The timing between trains, tours, and free time was well thought out. Private tours and guides were exactly what we were looking for. We appreciated the occasional reminders you sent as well as being able to get responses from you or your staff when we had a question. We felt very comfortable the whole trip. It was obvious that you really listened to our desires when you put together the itinerary. Combine that with the beautiful scenery and people of Italy and our trip was fantastic.

Activity Reviews
Chianti Winery visit with Tuscan Wine Tasting and Lunch
Chianti Winery visit with Tuscan Wine Tasting and Lunch
Italy

This boutique winery catered to us very well. The scenery was fantastic and our seating in front of a wall of floor to ceiling glass enabled us to take full advantage. The wines and information were very interesting. Food/lunch along with it was very tasty and went well with the tasting.

Quality of Experience
Food
Assistance service on arrival
Assistance service on arrival
Italy

After a big travel day and a long train ride, jumping back into reality at a busy train station is a bit of a shock. Being met at our arrival was a very easy and comfortable way to ease into our stay. She explained a lot of things about how the water taxis worked and how to get around, all this on the way to the hotel. Very glad we had this.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Nov 03, 2025

Thank you so much for your wonderful review! I'm so happy to hear that you and your wife enjoyed your trip and that everything went smoothly from start to finish. It was a real pleasure assisting you in planning your Italian journey, and I’m so glad the hotels, tours, and timing all met your expectations.

Your appreciation means a lot to me and to our entire team. Italy has so much to offer, and I’m thrilled you were able to experience it so fully and comfortably.

I hope to have the pleasure of helping you plan your next adventure in the future!

CIAO!
Giulia

All five stars… except the following which we...
France | Oct 5 - Oct 13, 2025

Nigel
Nigel G.
Jacksonville, FL | Reviewed on Oct 14, 2025
All five stars… except the following which we submit to help both KimKim and your future customers:
Transfer from airport to hotel was perfect. Hotel wonderful, quirky and close to the train station. Tell your customers to learn the train early to avoid pricy taxis.
While waiting for the hotel to be ready, we walked to the Big Bus and did a two hour lap around Paris. Excellent. But the hotel was not ready for us so we sat way too long. If I hadn’t been a bit pushy we might still be...
Read more

All five stars… except the following which we submit to help both KimKim and your future customers:
Transfer from airport to hotel was perfect. Hotel wonderful, quirky and close to the train station. Tell your customers to learn the train early to avoid pricy taxis.
While waiting for the hotel to be ready, we walked to the Big Bus and did a two hour lap around Paris. Excellent. But the hotel was not ready for us so we sat way too long. If I hadn’t been a bit pushy we might still be waiting! Finally we got a room at past three PM. They promised us noon!
Louvre and Notre Dame in one day was too much. Guide Ed was absolutely fantastic. Use him as often as you can.
Trip to Versailles was ok. We have seen palaces before and this one was similar. However the guide had too many people and she was often talking French to other people so our ear pieces were confusing. Back to Paris for a brief moment before dinner at Eiffel’s place. Fantastic. But you could suggest customers not flash the pink ticket to get off the elevator at the first stop and go to two for free for a couple of minutes. Then back to one for first rate dinner and view.
Transfers from hotel to train and from train to new hotel went well.
Hotel in Arramoush (sp) beautiful and we thank you for adding the breakfast. Both excursion trips were good and the free day on Sunday was a welcome break but a great day. Transfer to ferry went well and the driver helped us to the check in area. He received our last 5 Euro note!
We arrived in England broke! But found our hotel and an ATM.
I forgot to comment on Champagne; great tour. Great guide.
D-Day tour was great. But arrival time for lunch was so late, all restaurants were closed/soldout.
Mount St Michael has over 300 stairs and we are both still sore! Guide, Lou, was very good and interesting (and a cutie).
Thanks, Liz. We appreciate everything you did.
When in Southampton, or anywhere probably, don’t use MOXY by Marriott. Room smaller than a cruise cabin. No shelves, storage, phone, safe. Also no A/C!

Hotel Reviews
Les Villas d'Arromanches
Arromanches-les-Bains

We thought the commute to the meeting place in Bayaux was inconvenient but we are so lucky to have stayed in Arromanches. The hotel was fantastic. The breakfast excellent (except the day we checked out very early). Having a Sunday without plans worked out well. The 360 movie at the far end of town was excellent and tied together all of the D-Day sites we visited. Big lunches and light dinner was the plan most days.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel OFF Paris Seine 4*
Paris

Fantastic views. Waving to the dinner boats as they went by was fun. Slightly disappointed that they didn’t have our room ready. At 9:30 they promised noon and even advised that the previous guests had already checked out. We napped by the pool and finally were invited to our room at 3:15 PM. Extremely long day as we flew overnight and were in France at 6 AM. Excellent breakfast three days but missed one day because our Champagne tour started early.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mont-Saint-Michel Day Trip
Mont-Saint-Michel Day Trip
Bayeux

Long drive but interesting. (We all slept on the return trip!) Lou was a great guide. She told us good stories and lied to us about just how many more steps! Note; this is hard on 71 year old people with aches and pains already.

Quality of Experience
Guides, Drivers and Staff
Lou was a cutie!
Transport
Omaha & Utah Beach War History Day Trip
Omaha & Utah Beach War History Day Trip
Bayeux

This is why we came! Guide was extremely good. Great stories. Enough time at each stop. We cried at the cemetery. And prayed at the chapel. Guide took special interest in helping us find anything to do with the USS Nevada. We located a plaque at Utah Beach saying the ship was 5.6 miles off shore. Great history. The last stop at a church that was used by the medics was a great story/coincidence. One problem was our lunch break was very late and none of the restaurants could seat us. Terrible “club sandwich” was thick stale bread and thin slices of dry ham/cheese.

Quality of Experience
Guides, Drivers and Staff
Transport
Champagne Region Day Trip with Tastings
Champagne Region Day Trip with Tastings
Paris

Long taxi to the meeting play. But the restaurant was open for breakfast. Scope out the others in the group because we split into two groups for the rest of the day. Small winery was absolutely fantastic. Informative and very good quality Champagne. Visit to Reims Notre Dame was good. Big winery was a bit overwhelming. Quick stop at Dom P’s grave was interesting and a scenic stop later on was nice. Very good lunch somewhere. Donna may have pictures to help identify.

Quality of Experience
Guides, Drivers and Staff
Transport
Wish bus had a toilet.
Eiffel Tower Madame Brasserie Dinner
Eiffel Tower Madame Brasserie Dinner
Paris

Dinner of a lifetime. Note that the ground floor meeting place looks closed until check in time when the blinds rise. Be in that line. Then go up and don’t get off at the first stop. Have a quick look at the second stop and come back down for the dinner reservation. Window view is well worth it.

Quality of Experience
Food
Versailles Essentials – Half-Day Tour
Versailles Essentials – Half-Day Tour
Paris

No rest room at the meeting point. Then long bus ride with many groups. Our guide was talking non stop to others as well as us. The free time in the gardens was good.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Notre-Dame & Sainte-Chapelle Visit
Private Notre-Dame & Sainte-Chapelle Visit
Paris

Long line at Saints-Chapelle so we skipped it. Long line at Notre Dame but worth it. Again Ed’s knowledge was great. Ed also found us a lovely restaurant for lunch in between and came back to pick us up prior to Notre Dame.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Louvre Museum Visit
Private Louvre Museum Visit
Paris

Pricy taxi but once we found Ed, all was excellent. His guidance through the ancient Egyptian displays was top notch. He made sure we saw the “big three”. Venus de Milo, Mona Lisa, and a horse with an angel on it.

Quality of Experience
Guides, Drivers and Staff
Ed is attentive to our needs and pace.
Transport
Learn the train!
Free Day in Paris
Free Day in Paris
Paris

Big Bus on our own. Pretty good way to see everything in order to plan the rest of the stay.

Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Oct 14, 2025
Dear Donna and Nigel,
Thank you so much for your detailed and thoughtful review—and for the five stars! We're thrilled to hear that your journey was filled with memorable moments, and we truly appreciate the time you took to share both the highlights and helpful suggestions for future travelers.
✨ We're delighted that your arrival went smoothly and that you enjoyed the quirky charm and convenient location of your Paris hotel. Your tip about learning the train system early is spot-on—it's a... Read more

Dear Donna and Nigel,
Thank you so much for your detailed and thoughtful review—and for the five stars! We're thrilled to hear that your journey was filled with memorable moments, and we truly appreciate the time you took to share both the highlights and helpful suggestions for future travelers.

✨ We're delighted that your arrival went smoothly and that you enjoyed the quirky charm and convenient location of your Paris hotel. Your tip about learning the train system early is spot-on—it's a fantastic way to navigate the city affordably and efficiently, and we'll be sure to emphasize that more clearly in our pre-arrival materials.

🚌 We’re sorry to hear about the delay at check-in. While we always request early access when possible, hotel readiness can vary, and we’ll continue working closely with our partners to ensure better communication and smoother transitions.

🎨 Your feedback on the Louvre and Notre Dame is invaluable. We're thrilled to hear that Ed made such a positive impression—he’s truly one of our gems, and we’ll absolutely keep him in mind for future guests.

🏰 Regarding Versailles, we understand that large group dynamics can sometimes affect the experience. We’ll pass your comments along to the guide company to help improve clarity and language balance during tours. And thank you for the clever elevator tip at the Eiffel Tower—we’ll be sure to share that insider trick with future travelers!

🚆 It’s wonderful to hear that your transfers and accommodations in Arromanches were smooth and enjoyable, and that the added breakfast was appreciated. We're so glad your Sunday free day turned into a highlight—sometimes the best memories come from unstructured time.

It was a pleasure working with you both. I hope the cruise is as enjoyable as the kimkim portion of your trip.
Thank you
Liz

Don’t use kimkin
Italy | Oct 4 - Oct 13, 2025

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wendy B.
Newark, NJ | Reviewed on Oct 14, 2025
Marta planned the trip and we were very disappointed in her planning. She did not tell us how remote the hotel in Agrigento was. We could not walk into town and Could not get a taxi or an uber. A hotel employee drove us in his personal car. The tour in the Valley of the Temples was supposed to be a small group but was over 40 people and was conducted in Italian and English. It was a waste. We could not walk into town.. The hotel in Siracusa was horrible. There were no services. The... Read more

Marta planned the trip and we were very disappointed in her planning. She did not tell us how remote the hotel in Agrigento was. We could not walk into town and Could not get a taxi or an uber. A hotel employee drove us in his personal car. The tour in the Valley of the Temples was supposed to be a small group but was over 40 people and was conducted in Italian and English. It was a waste. We could not walk into town.. The hotel in Siracusa was horrible. There were no services. The cooking class was great but we were not asked if there were any food concerns and one member of our group does not eat meat. Gila made adjustments but that shouldn’t have happened. Barbara, who took over for Marta was great and did her best to accommodate us. I definitely would not used Kimkin again and will not recommend them to others

Local specialist: BARBARA SCUNCIA
BARBARA
BARBARA SCUNCIA
Local specialist in VENICE | Replied on Oct 15, 2025
Good morning Mr and Mrs Blume, Thank you for taking the time to share your feedback.
We’re truly sorry to hear that some aspects of your trip did not completely meet your expectations.
Before your departure, Marta provided detailed information about the hotel location and the type of guided group tour in Agrigento.
Had we known that these arrangements were not entirely to your preference, we would have been more than happy to suggest alternative options.
Throughout your journey, our team...
Read more

Good morning Mr and Mrs Blume,

Thank you for taking the time to share your feedback.
We’re truly sorry to hear that some aspects of your trip did not completely meet your expectations.
Before your departure, Marta provided detailed information about the hotel location and the type of guided group tour in Agrigento.
Had we known that these arrangements were not entirely to your preference, we would have been more than happy to suggest alternative options.
Throughout your journey, our team did its best to accommodate your requests — adjusting transfer times and tailoring the Etna excursion —
and we were pleased that you expressed satisfaction with our flexibility and attention.
Regarding your stay in Taormina, although the hotel was fully booked, we still arranged for the possibility of a room change to improve your experience. In the end, you kindly chose to keep the original room.
As for the hotel in Syracuse, no issues were reported during your stay. Unfortunately, it’s difficult to make adjustments afterwards, but please know that our team is always available to assist immediately on site.
Palazzo Cavalieri is a highly regarded property, and we would have been happy to step in had we been informed at the time.
We remain at your full disposal for any further clarification or future travel arrangements.

Kind Regards,
Liberty Travel team

This was trip of a lifetime.
Croatia | Sep 18 - Sep 27, 2025

S
Sandy W.
Seattle, WA | Reviewed on Oct 14, 2025
This was a trip of a lifetime. Everything was as we expected. The hotels were as described and matched what was important to me: location and cleanliness being high on my list, as well as reasonable cost. Our group all came from different directions so there was lots of airport pick ups and we appreciated that. The biking routes were fantastic with many picturesque views of the sea. I loved visiting the olive oil museum and had a fabulous lunch there. Another highlight was the lunch on... Read more

This was a trip of a lifetime. Everything was as we expected. The hotels were as described and matched what was important to me: location and cleanliness being high on my list, as well as reasonable cost. Our group all came from different directions so there was lots of airport pick ups and we appreciated that. The biking routes were fantastic with many picturesque views of the sea. I loved visiting the olive oil museum and had a fabulous lunch there. Another highlight was the lunch on Mljet. My favorite island was Korcula. Our guide, Borna , was great. Always waiting for us at strategic points and always making sure we had water and snacks. Plus he had a great sense humor and great music. He made it fun. He solved problems like when the navigation app was not working and when our day was threatened by rain. Overall the planning and service was great. I’d love to do another adventure with them.

Hotel Reviews
Apartment Zicara
Dubrovnik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Radić
Ston
Authenticity & Character
Location
U
Staff
Cleanliness & Comfort
Marko Polo Hotel
Korcula

We struggled with the shower that poured water outside the shower stall. We reported it but nothing happened as to a fix. We had very nice housekeeper who helped mop it up.

Authenticity & Character
Location
View of the water!
Staff
Cleanliness & Comfort
Devecchi rooms
Hvar

Loved this place. Location was fantastic and the room was very nice. It felt like I was staying at wealthy friend’s home.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Marul
Split

Everyone was very helpful. The place was clean and the rooms very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Oct 14, 2025

Dear Sandy,

Thank you very much for your feedback, very much appreciated. And as i always say, thank you for your trust.
I understand you got into the unknown, and into some areas you never hear of, therefore, even more, we appreciate your trust. Everything I suggest i do personally, and it was a pleasure sharing my knowledge and showing the best of the area, and its most attractive, but not necessarily well-known parts.
Sending many regards to all of you from still sunny Croatia!
THANK YOU!!
Best

Robi

Great times in Spain and Lisbon.
Portugal | Sep 19 - Oct 7, 2025

Gary
Gary S.
Seattle, WA | Reviewed on Oct 14, 2025
Highlights include the Pintxos food tour, excellent guide and good food. We both liked Ainsa and the Pyrenees where we had a wonderful hike. The city walking tours were good we got to see a lot of Porto and Lisbon. The recommendations for the small towns like Aveiro which had cool Art Nouveau architecture were really interesting, Overall the lodging locations were ideal and the breakfasts were really good. Read more

Highlights include the Pintxos food tour, excellent guide and good food. We both liked Ainsa and the Pyrenees where we had a wonderful hike. The city walking tours were good we got to see a lot of Porto and Lisbon. The recommendations for the small towns like Aveiro which had cool Art Nouveau architecture were really interesting, Overall the lodging locations were ideal and the breakfasts were really good.

Hotel Reviews
MeraPrime Gold Design Hotel
Lisbon

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Costa D’Oiro Ambiance Village
8600-544

Far from everything and the bathroom was just a walled section a bit strange but there was access to a pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Évora Olive Hotel
Évora

This to me was the best hotel great location, great food, just a wonderful hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Oslo Coimbra
Coimbra

Great breakfast and good location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa dos Lóios by Shiadu
Porto

Great location just very small and a very tight elevator.

Authenticity & Character
Unique
Location
Staff
Cleanliness & Comfort
El Rincón de Usana Zona Zero
Usana

Quite unique and very hospitable host with kitchen and hot tub just a bit far from Ainsa.

Authenticity & Character
Unique
Location
A little far from downtown
Staff
Very hospitable
Cleanliness & Comfort
Sercotel Codina
San Sebastian

The staff was really nice great breakfasts.

Authenticity & Character
Location
A bit far from the beach
Staff
Just very friendly
Cleanliness & Comfort
Hotel Miró
Bilbao

Great location

Authenticity & Character
Clean comfortable
Location
Close to museum
Staff
Cleanliness & Comfort
Activity Reviews
Explore Lisbon with a Local
Explore Lisbon with a Local
Lisbon

The guide was a bit tough to hear and I found the your a bit to heavy on the dates and facts but he knew a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Secret Porto: Hidden Alleys and Stories
Secret Porto: Hidden Alleys and Stories
Porto

Well done

Quality of Experience
Guides, Drivers and Staff
Transport
Boat ride
San Sebastian Pintxo Experience
San Sebastian Pintxo Experience
San Sebastián

Excellent, fun, and tasty, great group of people.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Oct 22, 2025

Hi Gary! Thank you so much for sharing your comments and feedback about the trip! I’m really glad to hear you enjoyed your trip overall and that everything came together well. Definitely, the pintxos food tour it’s such a fun (and delicious!) way to experience local culture. It was a pleasure helping plan your itinerary, and I hope the memories from your travels stay with you for a long, long time! Warm regards, Bea.

Southeast Asia
Thailand | Sep 29 - Oct 9, 2025

Evan
Evan V.
Los Angeles, CA | Reviewed on Oct 14, 2025
Incredibly well organized and hassle free, 4 cities, 4 hotels and 4 flights, guides were knowledgeable, itineraries included a wide range of sites and activities. Read more

Incredibly well organized and hassle free, 4 cities, 4 hotels and 4 flights, guides were knowledgeable, itineraries included a wide range of sites and activities.

Hotel Reviews
Na Nirand Romantic Boutique Resort

Lovely hotel on the river, good location, easy walk to night market and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
standard room comfortable but a bit cramped.
Anantara Riverside Bangkok Resort
Bangkok

Large sprawling resort property, beautiful grounds, huge breakfast buffet, very cool lobby bar

Authenticity & Character
Location
took the shuttle boat to city center for lunch one day, very cool.
Staff
Cleanliness & Comfort
rooms a bit dated but very clean and comfortable
Treeline Urban Resort
Siem Reap

This was the nicest hotel on our trip, gorgeous property, huge room, great staff.

Authenticity & Character
Location
easy walk to center of town.
Staff
very gracious
Cleanliness & Comfort
upgraded room, huge
Fusion Suites Sai Gon

Really nice hotel, excellent location, busy street but quite after 9pm, solid breakfast, excellent staff

Authenticity & Character
this is not a big fancy western style hotel, like the rest of HCMC it just really works hard.
Location
several nice restaurants in the surrounding couple of blocks, not too far from the main sites.
Staff
they obviously want to make your stay special
Cleanliness & Comfort
small but functional fitness center (but borderline A/C)
Activity Reviews
Chiang Mai Cooking Class Experience-Small Group
Chiang Mai Cooking Class Experience-Small Group
Chiang Mai

Teacher was great, had a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Temple and Hill tribes in Chiang Mai
Temple and Hill tribes in Chiang Mai
Chiang Mai

Short day due to unforeseen circumstances, temple fogged in then had to cut short visit to village due to emergency utility work, guide did make the most of it.

Elephant Jungle Expedition at Chai Lai Orchid Ecolodge!
Elephant Jungle Expedition at Chai Lai Orchid Ecolodge!
Chiang Mai

One of the highlights of the trip, we had the private version of the tour, well worth it.

Quality of Experience
Food
nice setting on the river, local bbq
Guides, Drivers and Staff
Transport
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
Bangkok

Both markets very interesting, only drawback is driving time to and from.

Exploring Bangkok by local transfers and walking tour
Exploring Bangkok by local transfers and walking tour
Bangkok

Beautiful temples, market was interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Romantic Dinner on the Manohra River Cruise!
Romantic Dinner on the Manohra River Cruise!
Bangkok

Lovely dinner cruise on the river

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring the floating villages of Cambodia
Exploring the floating villages of Cambodia
Siem Reap

Floating village interesting , see another side of Cambodia. Handiworks shop not a tourist trap, beautiful items.

Quality of Experience
Guides, Drivers and Staff
Transport
Hidden temples in the Angkor Wat
Hidden temples in the Angkor Wat
Siem Reap

Very impressive , receiving blessing from monk was meaningful

Quality of Experience
Guides, Drivers and Staff
guide was really able to show the differences between the various sites which can start to look the same.
Transport
Welcome to Siem Reap!
Welcome to Siem Reap!
Cambodia
Quality of Experience
Guides, Drivers and Staff
Transport
The Temples, Tradition and Cultural Traces of Vietnam
The Temples, Tradition and Cultural Traces of Vietnam
Ho Chi Minh City

interesting sites although a lot of driving around HCMC

Quality of Experience
Guides, Drivers and Staff
Transport
Famous Cu Chi Tunnels and Trace of the Vietnam War!
Famous Cu Chi Tunnels and Trace of the Vietnam War!
Ho Chi Minh City

required for any American visiting, get a very different perspective on the war.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Oct 14, 2025

Hi Evan,
Thank you so much for this kind feedback.
I'm happy that you had a good time in SEA.
Hope to see you again!
Best,
Tina

Kimkim surpassed any of my expectations. Th...
Morocco | Sep 26 - Oct 11, 2025

susana
susana a.
Los Angeles, CA | Reviewed on Oct 14, 2025
Kimkim surpassed any of my expectations. They are not only curated a custom program for us, they were open to ideas, and they were flexible. The guides, our driver, the staff were all professional and friendly. It was so evident that their goal was for us to have the best vacation ever. I will only travel with Kimkim in the future thank you thank you thank you, Kimkim. Read more

Kimkim surpassed any of my expectations. They are not only curated a custom program for us, they were open to ideas, and they were flexible. The guides, our driver, the staff were all professional and friendly. It was so evident that their goal was for us to have the best vacation ever. I will only travel with Kimkim in the future thank you thank you thank you, Kimkim.

Hotel Reviews
Riad EspritBleu
Essaouira
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Idou Anfa Hotel
Casablanca

Smoking inside!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Luxury Camp Chebbi
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Star by Marrakech Riad
Marrakech

Beds too small

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco, New York, Spain | Replied on Oct 15, 2025

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with MOBT Global and KimKim exceeded your expectations and that our team’s flexibility and dedication made your trip truly special. It means a lot to know you felt supported by our guides, driver, and staff throughout your journey. Thank you again for everything!

We’re so grateful for your trust and kind words, and we can’t wait to help you plan your next adventure!

Peru and Bolivia
Peru | Sep 27 - Oct 9, 2025

Leslie
Leslie G.
Ashburn, VA | Reviewed on Oct 14, 2025
Liz Karen was great in helping us plan our trip. She was patient and thorough throughout the process. She was open to feedback and adjustments in the schedule and got it to what was feasible for us. Read more

Liz Karen was great in helping us plan our trip. She was patient and thorough throughout the process. She was open to feedback and adjustments in the schedule and got it to what was feasible for us.

Hotel Reviews
Casa Andina Premium Puno
Puno

Great experience here, no issues. Right on the lake and very quiet

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jardines de Uyuni
Uyuni

Really great hotel. My only issue was that the bed was a full sized bed which was small for the two of us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Presidente
La Paz

The hotel was okay. We faced the the Main Street so it was very loud. The window was single-paned so even when we closed it, you could hear everything happening on the street. We were supposed to stay here two nights but we found a different hotel instead.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mapi by Inkaterra
Cusco

This hotel was also fine. Nothing exceptional about the room itself. The bed was comfortable and room was clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Andina Premium Cusco
Cusco

Very nice hotel, clean, beautiful and great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dazzler Miraflores by Wyndham
Lima

This hotel was fine. Nothing exceptional, needs some updates but the bed was comfortable, the room was spacious and quiet.

Authenticity & Character
It’s just kind of tired
Location
Staff
Cleanliness & Comfort
Activity Reviews
Shared Uros & Taquile Floating Islands tour
Shared Uros & Taquile Floating Islands tour
Puno

Very interesting

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Shared Uyuni Salt Flats tour
Shared Uyuni Salt Flats tour
Uyuni

Incredible. This is was one of the coolest places I’ve ever seen.

Quality of Experience
All of it
Food
Guides, Drivers and Staff
Transport
Briefing about your future tour/trek
Briefing about your future tour/trek
Peru

N/A we decided to skip this and take a rest day

Quality of Experience
Guides, Drivers and Staff
Transport
Private Half-Day Walking Tour: Sacsayhuaman, Cusco City & San Pedro Market
Private Half-Day Walking Tour: Sacsayhuaman, Cusco City & San Pedro Market
Cusco

It was really a good walking tour, we learned a lot during this tour.

Quality of Experience
Guides, Drivers and Staff
No
Transport
Explore Machu Picchu & Return to Cusco  (Private Guided tour in Machu Picchu)
Explore Machu Picchu & Return to Cusco (Private Guided tour in Machu Picchu)
Peru

Our guide, Jacqueline, was great. She arrived early and got us there early and ahead of the crowds. Very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Private tour to The Sacred Valley: Salt mines, Terraces & Pachamanca
Private tour to The Sacred Valley: Salt mines, Terraces & Pachamanca
Peru

Overall a good tour. Our guide, Juan De La Cruz, was good as was our driver. The only thing we didn’t like about this was the stop in Chincherra. This felt like a total tourist and we felt pressured to buy something (which we did). Didn’t love it

Quality of Experience
Guides, Drivers and Staff
Transport
Urban Kitchen Experience
Urban Kitchen Experience
Lima

We loved this experience. A fabulous experience and very fun.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Oct 27, 2025

Hi Leslie,
Thank you so much for taking the time to write the review! It was a real pleasure planning your trip with you, and I’m so glad everything worked out well.
Warm regards,
Liz.

Anniversary trip
Japan | Sep 28 - Oct 7, 2025

B
Brian D.
Denver, CO | Reviewed on Oct 14, 2025
Guides were all great, especially day 2 guide.
Hotels were fantastic especially Cerulean and the best was the Thousand
Winnie was very helpful and responsive
Train station in Osaka is not easy to maneuver for tourists but railway staff was very helpful.
Read more

Guides were all great, especially day 2 guide.
Hotels were fantastic especially Cerulean and the best was the Thousand
Winnie was very helpful and responsive
Train station in Osaka is not easy to maneuver for tourists but railway staff was very helpful.

Hotel Reviews
Candeo Hotels Osaka The Tower
Osaka

Nice hotel but very busy and crowded

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Loved this hotel.best one we stayed in.

Authenticity & Character
Quiet and classy
Location
Staff
Friendly and hel-ful
Cleanliness & Comfort
Bed and bathroom were very comfortable
Hakone Kowakien TEN-YU
Hakone

The hotel is very chic and free bubbly and ice cream are great. The in room bath and outdoor decor were great. The restaurant was not good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Great staff, breakfast and amenities. Loved this hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beds and bathroom
Activity Reviews
Transfer from Kyoto to Osaka via Nara
Transfer from Kyoto to Osaka via Nara
Japan

We loved Nara

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Kyoto

The rain made our tour difficult but overall great

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Arashiyama Cycling Experience
Half Day Arashiyama Cycling Experience
Kyoto

This was by far the very best tour during our entire trip. We loved the experience, the route and the sites. Our guide was the best and made the experience enjoyable and fun.

Quality of Experience
The guide and experience
Guides, Drivers and Staff
Transport
Cycling was fun and the best way to see the bamboo grove and rice fields
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Very touristy

Quality of Experience
Guides, Drivers and Staff
Transport
Took expensive uber
Lake Ashinoko Tour with Mt. Fuji Views
Lake Ashinoko Tour with Mt. Fuji Views
Japan

Bad weather and no views

Quality of Experience
Guides, Drivers and Staff
Transport
Transport was great
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

Excellent guide

Quality of Experience
Guides, Drivers and Staff
She was warm and friendly
Transport
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

Mayu our guide was the best. She was informative, friendly and fun. This was one of our favorite tours.

Quality of Experience
Amazing food
Food
Sushi and meat
Guides, Drivers and Staff
Transport
We Took an uber
Local specialist: Winnie Wu
Winnie
Winnie Wu
Local specialist in Japan | Replied on Oct 14, 2025

Hi Brian,
I’m truly touched by your warm and heartfelt feedback. I’m so glad to hear that you had a wonderful and memorable anniversary trip in Japan! I hope every time you look back, it brings you joy and smiles. :)
Please don’t hesitate to reach out if you or your family and friends plan another trip in the future — I’d be delighted to assist you again through KimKim!
All the best,
Winnie

Amazing vacation that could have been a bit more….
Ecuador | Oct 1 - Oct 10, 2025

Imad
Imad H.
Newark, NJ | Reviewed on Oct 13, 2025
Our trip to Ecuador consisted of a single day in Quito where we were warmly welcomed by a cheerful and lovely guide Francisco. He provided us with prompt and efficient city tour that included visiting the cathedrals and monuments followed by a wonderful cooking class experience.
We then flew to Caco on the edge of the Amazonian forest where we were welcomed by an extremely efficient and organized team of guides. They took their time to explain what we will be doing the next 3 days in the...
Read more

Our trip to Ecuador consisted of a single day in Quito where we were warmly welcomed by a cheerful and lovely guide Francisco. He provided us with prompt and efficient city tour that included visiting the cathedrals and monuments followed by a wonderful cooking class experience.
We then flew to Caco on the edge of the Amazonian forest where we were welcomed by an extremely efficient and organized team of guides. They took their time to explain what we will be doing the next 3 days in the Napo lodge. Following a power boat and canoe rides down the Napo river, we finally arrive at the Napo lodge. The place is charming nestled immediately in front of a small lake in the middle of the tropical jungle. The next 2 days were simply out of this world and made possible by the tightly run group of guides and lodge staff. Everyone was extremely helpful and friendly which made our stay in the lodge very pleasant. I highly recommend doing this part of the trip.
Back in Quito, we were welcomed again by our initial guide, Francisco, for an overnight stay before picking us up the next morning to head to the Galápagos Islands.
The Galapagos portion of our vacation could’ve used a bit more attention, in my opinion. There was insufficient information provided on what to expect on the excursions by the local support person, which made it difficult for us to plan what to carry with us, such as swimsuits or footwear. The last day we were told we were going to go on an excursion to Isabella island, but it turned out that we were booked on a different excursion, which was very distressing. In the last tour we were joined by a very noisy and obnoxious group which made the whole experience even more difficult. The agent was apologetic for the mistake and treated us to a lovely dinner as a sign of appreciation.
So overall, the Galapagos experience was not as pleasant as I expected it to be, and in my opinion it is a bit overrated. The tours are difficult to enjoy because the guides are always rushing to finish and keep people on schedule. So keep that in mind when planning this portion of the trip.

Local specialist: Maria Jose Jaramillo
Maria Jose
Maria Jose Jaramillo
Local specialist in Quito, Ecuador | Replied on Oct 14, 2025
Hello Imad Thank you so much for taking the time to share your detailed feedback. I truly appreciate it, and once again, please accept my sincere apologies for the confusion that occurred during the Galápagos portion of your trip. I’m glad to hear that, despite the inconvenience, you enjoyed the dinner as a gesture of appreciation. I’m delighted that your experience in Quito started on such a positive note. Francisco is indeed an exceptional guide, and it’s wonderful to know that you felt... Read more

Hello Imad

Thank you so much for taking the time to share your detailed feedback. I truly appreciate it, and once again, please accept my sincere apologies for the confusion that occurred during the Galápagos portion of your trip. I’m glad to hear that, despite the inconvenience, you enjoyed the dinner as a gesture of appreciation.

I’m delighted that your experience in Quito started on such a positive note. Francisco is indeed an exceptional guide, and it’s wonderful to know that you felt warmly welcomed and enjoyed both the city tour and the cooking class. I’ll make sure to share your kind words with him; he’ll be very happy to hear them.

It’s also great to hear that your stay at Napo Lodge was so special. The team in the Amazon works with great dedication, and I’m pleased that you noticed their professionalism, kindness, and organization. I’ll pass along your feedback to the lodge and guides, as they play a vital role in making the experience so memorable.

Regarding Galápagos, I’m so sorry that the excursion information was not as clear as it should have been. I completely understand how important it is to know what to expect and what to bring, and I’ll reinforce communication with our local team to make sure this doesn’t happen again.

I also deeply regret the confusion regarding the Isabela excursion. I understand how frustrating that must have been and apologize for the disruption it caused. I’ve already informed the local operator to review what happened and to ensure such situations don’t occur in the future, and I’ll review with the provider how groups are organized to guarantee a more comfortable and personalized experience for our travelers. I appreciate your honesty. This kind of feedback is incredibly valuable and helps us continue improving so that future experiences feel more balanced and enjoyable.

Once again, thank you for taking the time to share your experience. I sincerely apologize for the inconveniences and appreciate that, despite everything, you still hold positive memories of parts of your journey. I’m here for anything you may need and to ensure that, if you travel with us again, your experience is perfect from start to finish.

Best
Majo

Agnes: misleading/deceptive, unprofessional, unresponsive, safety and health concerns.
Tanzania | Sep 29 - Oct 9, 2025

M
Michelle L.
Mercer Island, WA | Reviewed on Oct 13, 2025
I don't know where to start. Agnes put my safety on the line, which is absolutely not okay. I joined my dad in Tanzania to climb Kilimanjaro. I arrived 2 days early and booked myself at the hotel she said my dad would be staying at, Arusha Planet Lodge. I did not find out until I was in Tanzania that my dad was not booked at the lodge. I had to figure out transport to the accurate hotel and also could have saved quite a bit of money as the hotel she had actually booked him in was much... Read more

I don't know where to start. Agnes put my safety on the line, which is absolutely not okay. I joined my dad in Tanzania to climb Kilimanjaro. I arrived 2 days early and booked myself at the hotel she said my dad would be staying at, Arusha Planet Lodge. I did not find out until I was in Tanzania that my dad was not booked at the lodge. I had to figure out transport to the accurate hotel and also could have saved quite a bit of money as the hotel she had actually booked him in was much cheaper. This was the least of my worries. Several times prior to departure both my dad and I asked for the name of the guiding company. Agnes would not provide it. She then sent us a link to a company and said that is who we were going with. I asked her questions about items needed for the climb, but when she went silent and was not responding to emails I decided to email the company directly. Turns out, that was NOT the company we were hiking with. Instead, the day before we are expected to climb, we find out the name of the actual company we were actually going with. Agnes stated sleeping bags were included in our price, they were not and were added charges. The company we ended up going with is not reputable and cut corners at the expense of our health and safety. We had unpurified drinking water, to include visibly alive and swimming worm like creatures in our water bottles. My dad and I both suffered from extreme stomach illness and dehydration. All reputable companies on the mountain purify drinking water. Agnes misled us, or purposefully deceived us, at the expense of our health. From the wrong hotel, wrong trekking company, wrong inclusions, to unresponsive communication. I would never recommend she plan a trip in Tanzania and would expect this to be rectified in some way as this was not just simple confusion.

Local specialist: Agnes Mirembe

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