Kimkim Trip Reviews

4.8
Based on 22,333 ratings
Read 22,333 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Loved our trip to Indonesia
Indonesia | May 7 - May 24, 2026

G
Glendon T.
Los Angeles, CA | Reviewed on Aug 24, 2026

First trip with kimkim and we were very impressed. Our trip to Indonesia was very well planned and our Specialist Myriam took great care to make sure that we all of our needs were considered. All of the drivers and local guides kept a consistent level of quality throughout the whole trip, and we able to connect with Myriam and get messages back at all times. Looking forward to the next one.

Local specialist: Myriam Benmhaya
Myriam
Myriam Benmhaya
Local specialist in Bali, Indonesia | Replied on Aug 24, 2026

Hi Glendon,

Thank you so much for your kind words! It was truly a pleasure to help organize your Indonesian adventure and make sure everything ran smoothly from beginning to end.
I hope you’ll come back to Indonesia one day to discover another side of the country — there is still so much to explore! And who knows, maybe we’ll have the pleasure of planning your next adventure together. 😊

Wishing you many more beautiful travels ahead!
Myriam

Bella created a wonderful travel itinerary for our trip to Japan
Japan | Aug 16 - Aug 21, 2026

Laura
Laura K.
Los Angeles, CA | Reviewed on Aug 23, 2026
Bella created a wonderful travel itinerary for us for our August 2026 visit to Tokyo and Kyoto. Before the trip, we provided a list to Bella of our interests and she designed a perfect agenda for us.
Also, the two tour guides Mr. Ryuji Kanie (Toyko) and Mr. Hiroshi Hanada (Kyoto) were terrific guides and made our trip run smoothly for us.
Additionally, the drivers who picked us up at various times at the airport, hotel, and train stations were always on time and very polite.
Overall,...
Read more

Bella created a wonderful travel itinerary for us for our August 2026 visit to Tokyo and Kyoto. Before the trip, we provided a list to Bella of our interests and she designed a perfect agenda for us.
Also, the two tour guides Mr. Ryuji Kanie (Toyko) and Mr. Hiroshi Hanada (Kyoto) were terrific guides and made our trip run smoothly for us.
Additionally, the drivers who picked us up at various times at the airport, hotel, and train stations were always on time and very polite.
Overall, Bella and her team made this trip to Japan one full of wonderful memories.
Lastly, Bella created a video for us using photos that our guides took. Almost made me cry seeing the wonderful adventures that we had.
John & Laura Killmer

Hotel Reviews
Shibuya Excel Hotel Tokyu
Tokyo

Modern hotel located in the heart of Tokyo. Great location, nice room and good breakfast buffet.

Authenticity & Character
Clientele was a mixture of various nationalities which made the stay very interesting.
Location
Close to train station and restaurants
Staff
Cleanliness & Comfort
Hotel and restaurant were very clean.
Mitsui Garden Hotel Kyoto Shijo

Decor of lobby was very colorful and felt like an art gallery. Room was very clean and comfortable. Breakfast buffet was fabulous.

Authenticity & Character
Decor of hotel was very colorful and felt like an Asian art gallery. Hotel also had a public bath that we hadn't experienced before and added to charm of the hotel.
Location
Close to train station and restaurants.
Staff
Staff was very friendly and helpful.
Cleanliness & Comfort
Breakfast buffet in the morning was layed out very well and started the day on a good note.
Activity Reviews
Tokyo Flavors & Traditions: Sushi Crafting, Old Tokyo & Culinary Treasures(Private Guide & Public Transportation)
Tokyo Flavors & Traditions: Sushi Crafting, Old Tokyo & Culinary Treasures(Private Guide & Public Transportation)
Tokyo

Sushi making experience was a highlight.We also enjoyed touring the Asakusa District, particularly entering through the vibrant Kaminarimon Gate.

Quality of Experience
Food
We really enjoyed eated the sushi that we prepared during our sushi making class. Great instructors.
Guides, Drivers and Staff
Our tour guide Mr. Ryuji Kanie did an excellent job of describing the sights and allowed us to enjoy the attractions at our pace.
Transport
All points of transporation were on time.
Arashiyama Hidden Paths & Tea Traditions Experience (Private Guide & Public Transportation)
Arashiyama Hidden Paths & Tea Traditions Experience (Private Guide & Public Transportation)
Kyoto

The Arashiyama Hidden Paths and Tea Experiences also exceeded our expectations. In addition, we toured the private gardens of one of Japan's famous silent film era actor. Walk through the gardens was a special treat.

Quality of Experience
Walk through the silent film star gardens was an unexpected treat. Also, tea ceremony was an enjoyable experience.
Guides, Drivers and Staff
Our guide Mr. Hiroshi Hanada made everything run smoothly.
Transport
Guided Scenic Journey from Tokyo to Mt. Fuji & Lake Yamanaka Cycling Experience, Ending at Mishima Station
Guided Scenic Journey from Tokyo to Mt. Fuji & Lake Yamanaka Cycling Experience, Ending at Mishima Station
Japan

Lake Yamanaka cycling experience was one of our favorite activities., It was so much fun bike riding around Lake Yamanaka and seeing Mt.Fuji.

Guides, Drivers and Staff
Our guide, Mr. Ryuji Kanie did a great job of leading us on the bike ride. Additionally, our guide found a small family owned restaurant where we had lunch. We were able to meet the owners and enjoyed an authenic Japanese meal.
Transport
Driver did an outstanding job of transporting us to our various designations.
Welcome to Kyoto!
Welcome to Kyoto!
Kyoto

We loved the city of Kyoto.

Guides, Drivers and Staff
Driver was waiting for us at appointed time and transported us comfortably.
Transport
Kyoto Culinary & Cultural Discovery: Fushimi Inari Walk, Sake Tasting, Nishiki Market & Ramen Making
Kyoto Culinary & Cultural Discovery: Fushimi Inari Walk, Sake Tasting, Nishiki Market & Ramen Making
Kyoto

We found Kyoto to be a city that exceeded our expectations. The activities that we had for this day made for a delightful day in Kyoto.

Quality of Experience
The variety of experiences highlighted the beauty and diversity of Kyoto,
Food
We really enjoyed our hands on Ramen Making Experience and our dinner afterwards.
Guides, Drivers and Staff
Our guide Mr. Hiroshi Hanada did a terrific job of leading us to all of our activities.
Transport
Local specialist: Bella Wu
Bella
Bella Wu
Local specialist in China, Japan | Replied on Aug 24, 2026
Dear John and Laura, Thank you so much for your wonderful 5-star review! Reading your kind words truly made my day. 😊 It was such an honor and pleasure to plan your Japan journey and to be part of all the wonderful memories you created along the way. I'm especially happy to hear that Mr. Ryuji Kanie, Mr. Hiroshi Hanada, and our drivers took such good care of you and helped everything run smoothly. I always try to care for my travelers as I would my own family—not only designing the... Read more

Dear John and Laura,

Thank you so much for your wonderful 5-star review! Reading your kind words truly made my day. 😊

It was such an honor and pleasure to plan your Japan journey and to be part of all the wonderful memories you created along the way. I'm especially happy to hear that Mr. Ryuji Kanie, Mr. Hiroshi Hanada, and our drivers took such good care of you and helped everything run smoothly.

I always try to care for my travelers as I would my own family—not only designing the itinerary, but also making sure you're well looked after throughout the journey. Knowing that you came home with so many happy memories is the greatest reward for me.

And I'm especially touched that the video brought back so many emotions and memories! That's exactly what I hoped it would do. ❤️

Thank you again for trusting me and my team with your Japan adventure. I sincerely hope this won't be your last trip with us, and I would be absolutely delighted to welcome you back and plan another wonderful journey together someday!

Until then, please take good care, and keep those beautiful Japan memories close!

Warmest regards,
Bella

Family trip in Rome and Florence
Italy | Aug 6 - Aug 19, 2026

Jason
Jason C.
San Carlos, CA | Reviewed on Aug 23, 2026
We had a great experience on our trip to Italy organized by KimKim. Alex create an awesome itinerary, allowing our family with two kids to find a bit of a balance that allowed the kids to have fun on a scavenger hunt, and making (and of course, eating) gelato, while allowing the parents an opportunity to soak in the history and culture (museum/churches/etc.). Giovanni, our guide for the Colosseum and Roman Forum, was a stand out - he was personable and highly engaging, with lots of funny and... Read more

We had a great experience on our trip to Italy organized by KimKim. Alex create an awesome itinerary, allowing our family with two kids to find a bit of a balance that allowed the kids to have fun on a scavenger hunt, and making (and of course, eating) gelato, while allowing the parents an opportunity to soak in the history and culture (museum/churches/etc.). Giovanni, our guide for the Colosseum and Roman Forum, was a stand out - he was personable and highly engaging, with lots of funny and exciting stories, providing lots of historical, cultural and personal snippets that were delightful, making the tour continuously interesting. I thought the choice of the time of the tours were mostly right (early morning), although we had to make a request to shift one tour to an earlier time to avoid the hot afternoon. We had a great transfer to the airport in Florence, but wished that the one from the airport in Rome was a bit more personable (and on-time).

Everything went smoothly - all organized accommodation, transfers, and activities happened on time without a hitch. Overall, a wonderful adventure that hit the right spot for the family.

Hotel Reviews
Hotel Pendini
Florence

Really central location, right next to one of the main squares in the city, allowing us to walk everywhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Argentina Residenza Style Hotel
Rome

Location was really central. Loved the breakfast spread.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Aug 28, 2026
Jason, it was so wonderful helping you build a fun adventure in Italy for your family! Thank you so much for taking the time to share such a thoughtful review! I’m especially happy to hear that the itinerary struck the right balance between experiences the kids could enjoy, like the scavenger hunt and gelato-making, and opportunities for you and your wife to take in Italy’s incredible history and culture. I'm sure revisiting the spots you enjoyed after your wedding, was wonderful with the... Read more

Jason, it was so wonderful helping you build a fun adventure in Italy for your family!

Thank you so much for taking the time to share such a thoughtful review!

I’m especially happy to hear that the itinerary struck the right balance between experiences the kids could enjoy, like the scavenger hunt and gelato-making, and opportunities for you and your wife to take in Italy’s incredible history and culture. I'm sure revisiting the spots you enjoyed after your wedding, was wonderful with the kids! And I’m glad Giovanni made such a memorable impression; guides like him can really bring places like the Colosseum and Roman Forum to life! I personally had a former professor and it doesn't sound like as much fun as you had, but I was also stuck in the afternoon heat LOL!

I also appreciate you sharing the constructive feedback regarding the tour timing and airport transfer in Rome. I’m always grateful for those details - we will use them to improve the experience for future travelers by collaborating on a solution with that partner.

Thank you again for trusting me with your trip, and I hope Italy won’t be your last family adventure with kimkim!

Best regards,
Alex

Reconnecting with my friend
Scotland | Aug 1 - Aug 8, 2026

Catherine
Catherine M.
Newark, NJ | Reviewed on Aug 23, 2026
Aleksandra plotted out a wonderful collection of experiences for me. I finally got to the castle in Edinburgh and saw the Kelpis in Falkirk. I took delightful tours of the Scottish countryside and even got up to the Isle of Skye. I now also have a totally different and positive view of Glasgow, thanks to my informative and friendly guide. The main purpose of the trip was to see my "pen-pal" Ray, since she has not been in the best of health, but I am glad to say that she and her husband were... Read more

Aleksandra plotted out a wonderful collection of experiences for me. I finally got to the castle in Edinburgh and saw the Kelpis in Falkirk. I took delightful tours of the Scottish countryside and even got up to the Isle of Skye. I now also have a totally different and positive view of Glasgow, thanks to my informative and friendly guide. The main purpose of the trip was to see my "pen-pal" Ray, since she has not been in the best of health, but I am glad to say that she and her husband were able to spend the day with me. It is hard to believe that we have been in contact for over 60 years!

Hotel Review
The Ambassador Hotel

No detail is overlooked at this hotel. They have a wonderful breakfast and it is within walking distance to the center of town.

Authenticity & Character
Old world luxury
Location
Within easy walking distance to the center of town.
Staff
They seemed to appreciate their guests.
Cleanliness & Comfort
They provide the amenities to make your stay comfortable.
Local specialist: Aleksandra Sheb

We had a very good trip! Thanks, Julia and te...
Norway | Aug 10 - Aug 22, 2026

G
Greg O.
Los Angeles, CA | Reviewed on Aug 23, 2026

We had a very good trip! Thanks, Julia and team for putting it together and making sure it all ran smoothly. When we needed to change rooms to ensure we had two beds, the team was very responsive. Appreciate it!

Local specialist: Julia Mattos

Maryem was amazing! We booked with only 10 d...
Morocco | Jul 18 - Jul 25, 2026

Amy
Amy M.
Atlanta, GA | Reviewed on Aug 23, 2026
Maryem was amazing!
We booked with only 10 days lead time and her responsiveness to us to get the perfect itinerary in 2 days was exceptional!
Read more

Maryem was amazing!
We booked with only 10 days lead time and her responsiveness to us to get the perfect itinerary in 2 days was exceptional!

Hotel Reviews
Eden Boutique Hotel
Boumalne Dades

Too pick!!!!! Would travel back just to stay here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Luxury Oasis Camp Merzouga
Taouz

Food was not good Staff were nice but accommodations were just okay not really luxury at all

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Lys - Luxury Riad & Spa
Fes

Great location Wish it was more unique of a stay not so like a hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casablanca Marriott Hotel
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech

Amazing accommodations! Great food and fantastic staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Walking tour of Marrakech
Walking tour of Marrakech
Marrakesh

Fantastic!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Marrakech – Telouet – Ait Benhaddou – Skoura/ Dades Gorge ( 5/6 Hour Drive)
Marrakech – Telouet – Ait Benhaddou – Skoura/ Dades Gorge ( 5/6 Hour Drive)
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fes walking guided tour : No drive
Fes walking guided tour : No drive
Fes
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Maryem Kouna
Maryem
Maryem Kouna
Local specialist in Marrakech | Replied on Aug 31, 2026

Hello Amy,
Thank you so much for sharing this—wonderful to hear! I’m thrilled I could make your experience exceptional, especially on such short notice.
Warm regards,
Maryem

Loved our Icelandic Tour!
Iceland | Aug 11 - Aug 22, 2026

B
Beth Z.
Newark, NJ | Reviewed on Aug 23, 2026
We loved our Icelandic tour that Adam from KimKim designed. Everything worked well and Adam worked hard to create a schedule to our tastes. We liked that he included several routes off the Route One Ring Road. Each day there were many suggested stops that we would pick from. All the hotels worked perfectly and were very nice. Adam was always available to answer our questions throughout the planning process and a bit through the beginning of the tour as we had a delay with our travel... Read more

We loved our Icelandic tour that Adam from KimKim designed. Everything worked well and Adam worked hard to create a schedule to our tastes. We liked that he included several routes off the Route One Ring Road. Each day there were many suggested stops that we would pick from. All the hotels worked perfectly and were very nice.

Adam was always available to answer our questions throughout the planning process and a bit through the beginning of the tour as we had a delay with our travel plans. We thought KimKim delivered high end service and was perfect for us.

Hotel Reviews
Fosshótel Vatnajökull
Höfn

This was a fine hotel. The rooms were a bit on the small side, and the bathroom set up was odd, but overal a nice hotel.

Authenticity & Character
Location
We were able to see the tongues of the glacier from our room. The dining room has excellant views of the area.
Staff
Cleanliness & Comfort
Rey Apartments
Reykjavík

The Rey apartments worked very well. We thought the beds were super comfortable and we enjoyed the little kitchen. The location is perfect for Reykjavik.

Authenticity & Character
Location
Easy to walk to everything.
Cleanliness & Comfort
Hotel Laugarbakki
Laugarbakki

We had a suite here. It was vey nice, quite large in fact. Also they provided a refrigerator filled with snacks, free of charge. We enjoyed the hot tubs outside. The resturant was excellant.

Authenticity & Character
Location
It is in the middle of nowhere so once you arrive you probably aren't leaving until the next day.
Staff
Cleanliness & Comfort
Fosshotel Hellnar
Hellnar

The rooms are very very small and our was next to the dining room which was noisy. We did have an ocean view though, so there are some pluses and minuses here.

Authenticity & Character
Location
The location is truely special overlooking the ocean.
Staff
Cleanliness & Comfort
Hérað - Berjaya Hotels
Egilsstadir

Our bed seemed really small for two people with long legs. I know Adam checked all our rooms to make sure the bed would be big enough since we are tall people, so I think we may have gotten the wrong room.d it out. Also the guy at the front desk was confused and tried to make us pay. When I threatened to call the support line he finally figure out. Also there was not a refrigerator in the room. Most of our hotel rooms had a small regrigerator which was nice, but this did not. But to be fair we did not specify that the room had to have a refrigerator. Interestingly this was the best breakfast of all the hotels.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Black Beach Suites
Vik I Myrdal

The best hotel of the stay. We loved the suite and the location. Breath taking views.

Authenticity & Character
Very nicely styled suites. The coffee maker was great.
Location
I could see the glacier from the little patio as I did yoga!
Staff
Cleanliness & Comfort
Blue Hotel Fagrilundur
Bláskógabyggd

Wonderful hotel! We enjoyed the hot tubs and the little hut were breakfast was served. There is an excellant resturant, Mika, just across the road where we had the best meal of our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Husavik
Husavik

A very nice hotel centrally located.

Authenticity & Character
Location
Staff
Staff was vey helpful on resturants.
Cleanliness & Comfort
Activity Review
GeoSea Geothermal Baths
Iceland

Beautiful hot springs.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Aug 24, 2026

Thanks for the review and for your cooperation. It was a pleasure to work with you. I'm happy to hear that you had a great time in Iceland!

Poor logistics, great day trips
Spain | Aug 6 - Aug 20, 2026

S
Samy A.
San Jose, CA | Reviewed on Aug 23, 2026

In numerous ways, the logistics and planning for this trip were poor. From considering travel times for our family with young children, to fiascos with booking almost causing us to miss our flight, it did not feel like a smooth trip.

The day trips planned for us were excellent though. The hotels were great too.

Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Sep 01, 2026
Hello Samy, Thank you for taking the time to write your trip review. I’m especially glad to hear that you found the hotels and activities throughout your trip to be excellent. I plan all trips taking into consideration all travelers, and we also send your travel documents with enough time before you travel in case you want to make any changes to the trip so we can accommodate your preferences. Regarding your comment about the flight, it was unfortunate that the airline overbooked your... Read more

Hello Samy,

Thank you for taking the time to write your trip review. I’m especially glad to hear that you found the hotels and activities throughout your trip to be excellent.

I plan all trips taking into consideration all travelers, and we also send your travel documents with enough time before you travel in case you want to make any changes to the trip so we can accommodate your preferences.

Regarding your comment about the flight, it was unfortunate that the airline overbooked your flight. The moment this was brought to our attention, our support team did everything they could to assist you and provided you with all the available options.

I totally understand that having to deal with an overbooking when traveling with kids is stressful, and we were happy to hear that the airline could finally accommodate all of you on the booked flight and reach Barcelona without any issues.

It was a pleasure helping you plan your family vacation, and I hope all the family left Spain with wonderful memories despite the incident with your flight to Barcelona.

Thank you again for your feedback, and I wish you and your family all the best.
Warm regards,
Héctor

The trip planned with KimKim was exactly as I...
Ireland | Aug 5 - Aug 13, 2026

Mary
Mary I.
Dallas, TX | Reviewed on Aug 22, 2026
The trip planned with KimKim was exactly as I had hoped. The events and tours you recommended were great. the food was very good. The hotels were very good with one exception. The Hyde Hotel in Galway presented a challenge. It was rectified by the hotel staff. I want to explain it to you for future reference. The 1xTwin Bed Room was less than adequate. There were no windows in the room. There was only a skylight. There was no escape route from this room if a fire occurred... Read more

The trip planned with KimKim was exactly as I had hoped. The events and tours you recommended were great. the food was very good. The hotels were very good with one exception. The Hyde Hotel in Galway presented a challenge. It was rectified by the hotel staff. I want to explain it to you for future reference.

The 1xTwin Bed Room was less than adequate. There were no windows in the room. There was only a skylight. There was no escape route from this room if a fire occurred near or outside our door. The hotel management explained that fire laws were not the same as they are in the US. After a bit of a discussion, they did change our room to one with windows. If KimKim uses this hotel in the future I would make certain that your clients are not assigned this room.

Overall, I will certainly give KimKim 5 stars and recommend you to others.

Hotel Reviews
Ashling Hotel Dublin
Dublin
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Old Bank Townhouse (Blue Haven Hotel Kinsale)
Kinsale
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Randles Hotel Killarney
Co. Kerry
Authenticity & Character
Food was great
Location
Within walking distance to downtown
Staff
Very accommodating
Cleanliness & Comfort
The Hyde Hotel
Galway
Authenticity & Character
See notes at bringing of survey.
Location
Staff
Cleanliness & Comfort
The Central House Hotel
Clifden

Self-check-in was easy. The owner's daughter was there to greet us.

Authenticity & Character
Only complaint was no air conditioning. Fans were provided but our room did not have one. I went to the local hardware store and bought one. The room size for two was pretty small.
Location
Right in the center of Clifton.
Staff
Cleanliness & Comfort
Activity Reviews
Cliffs of Moher Visitor Center tickets
Cliffs of Moher Visitor Center tickets
Ireland

WOW! This place is amazing. It was more beautiful than expected.

Quality of Experience
Weather was perfect. The hike can be a challenge for some but rides were offered.
Transport
Easy parking. Not too far from the Cliffs. Only concern would be for people who need assistance or may not be able to walk disctances.
Rock of Cashel
Rock of Cashel
Ireland

Had to miss this event.

Entry into the Emigration Museum EPIC
Entry into the Emigration Museum EPIC
Dublin

We had to miss it.

Kinsale Private Walking Food Tour
Kinsale Private Walking Food Tour
Ireland

This was a highlight of the trip. Our tour guide Adrian was great.

Guides, Drivers and Staff
Vetry knowledgeable and fun.
Transport
Walking tour through streets of Kinsale.
Connemara Sheepdog Demonstration
Connemara Sheepdog Demonstration
Ireland

Loved it.

Quality of Experience
We caught this tour about a week before the end of the tour season. Very lucky for us.
Guides, Drivers and Staff
Transport
Walked to the field where the dog herded the sheep. Great time
Kylemore Abbey
Kylemore Abbey
Ireland

Beautiful grounds and castle.

Quality of Experience
Local specialist: Fanny Venet

Hilda did a wonderful job with planning our t...
Peru | Aug 14 - Aug 19, 2026

K
Keerthika K.
Canada | Reviewed on Aug 22, 2026

Hilda did a wonderful job with planning our trip to Peru. Our experience was seamless and safe, we had a guide and a driver with us along with us to every attraction. I would highly recommend

Local specialist: Hilda Aguinaga Sara
Hilda
Hilda Aguinaga Sara
Local specialist in Lima | Replied on Aug 24, 2026

Hello Keerthika!

Thank you so much for your kind words and for taking the time to share your experience! I’m very happy to hear that you enjoyed your trip to Peru and felt safe and well taken care of throughout your journey.

It was a pleasure helping you plan your trip, and I truly appreciate your recommendation. I hope to have the opportunity to welcome you back to Peru someday!
Hilda

Our trip to Switzerland was Amazing
Switzerland | Aug 8 - Aug 21, 2026

Joanne
Joanne M.
Atlanta, GA | Reviewed on Aug 22, 2026
Our trip was amazing. Switzerland was beautiful. I'm so happy that all of the travel connections went so smoothly. The bike trip around Lake Constance was perfect. It was hot but we got to cooldown with dips in the Lake. Joel was always very responsive with answering questions. He gets 5 stars.
Nathalie was inconsiderate of our needs and was condescending. There were a couple of glitches in scheduling. I realize that we started with another specialist and then Nathalie took over but...
Read more

Our trip was amazing. Switzerland was beautiful. I'm so happy that all of the travel connections went so smoothly. The bike trip around Lake Constance was perfect. It was hot but we got to cooldown with dips in the Lake. Joel was always very responsive with answering questions. He gets 5 stars.
Nathalie was inconsiderate of our needs and was condescending. There were a couple of glitches in scheduling. I realize that we started with another specialist and then Nathalie took over but apparently she didn't read the previous emails. We had requested a massage after the bike ride. A spa package was booked but it didn't include a massage. They didn't have anyone available to even add it on. This was a specific request that was ignored. It was disappointing to get to this beautiful spa expecting a service that we didn't get. Next was the issue with the farm tour in Interlaken. A cheese tour was included. Nathalie came back and said it was unavailable after the trip was booked. She said she would substitute the farm tour at no additional charge. I had told her to go ahead with it. She was on vacation and Joel or someone else, not sure, responded and said they could book it for additional charge. I went ahead and paid because I forgot that Nathalie said it would be upgraded at no additional charge. I asked Nathalie about the refund but got no where with her. In addition, the farm tour wasn't what was advertised. There was no woodscraftman or chocolate sampling.

Hotel Reviews
Sorell Hotel Rütli
Zürich

Convenient to train station

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ibis Konstanz
Konstanz

It was too far from the train station to walk with luggage but neighbors was good and close to a nice restaurant .

Hotel Ambassador - De la Paix
Luzern

Easy wak from train station and good location

Hotel Beausite
Interlaken

Too far from train station with luggage

Alpenblick hotel
Zermatt
Hotel Adler Zürich
Zürich

Easy walk from train station

Activity Review
Chocolate workshop in Interlaken!
Chocolate workshop in Interlaken!
Switzerland

Fun experience

Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Aug 31, 2026
Hello Joanne, Thank you for taking the time to share your feedback. I am genuinely sorry that some aspects of your journey were disappointing. Regarding the massage, I had seen the previous discussions regarding this request, and my intention was to select a spa experience that would complement your bike tour. The package that was ultimately booked did not include a massage and this was clearly mentionned on your travels documents you received 3 weeks before arrival. We still could have... Read more

Hello Joanne,

Thank you for taking the time to share your feedback. I am genuinely sorry that some aspects of your journey were disappointing.

Regarding the massage, I had seen the previous discussions regarding this request, and my intention was to select a spa experience that would complement your bike tour. The package that was ultimately booked did not include a massage and this was clearly mentionned on your travels documents you received 3 weeks before arrival. We still could have added the massage at this time.
I also informed you about possibilities of having a massage in Zermatt.

Regarding the farm experience in Interlaken, I would also like to clarify what happened, as there appears to have been some confusion during the handover while I was away.

The original cheese experience was no longer available in small group but only in private after your trip had been confirmed. As an alternative, I proposed the farm visit at no additional cost and understood from our exchange that you were happy for us to proceed with this solution. While I was away, there was unfortunately a communication issue, and you were subsequently advised that the farm experience would involve an additional charge. I understand that you paid this amount, and I am sorry that the information you received was inconsistent with what I had previously communicated.

As for the content of the farm visit itself, I am also sorry if the experience did not correspond to what you had understood from the description. We rely on our local partners to deliver the experiences as presented. Unfortunately the woodcraft is closed on Monday and the chocolate elements were removed because you had done it the day before.

I do, however, want to emphasize that there was never any intention to disregard your requests or to be condescending toward you. I am sorry that this was how my communication came across, as this is certainly not the way I wish to interact with my travelers. Your itinerary involved several detailed arrangements and, as you mentioned, there was also a transition between specialists during the planning process.

I hope you will understand that these situations resulted from misunderstandings and communication issues rather than a lack of consideration for your needs.

Finally, I'll keep your very positive first sentence in mind saying that your trip in Switzerland was amazing given that I was the one who arranged the entire itinerary for your trip.

The only reason I'm giving this two stars is ...
Spain | Aug 5 - Aug 16, 2026

Claudia
Claudia d.
San Leandro, CA | Reviewed on Aug 22, 2026
The only reason I'm giving this two stars is because our pickup and transfers were without issue and the hotel properties were fine. The trip was amazing, but no thanks to Kim Kim or the local provider. It was amazing because we spent every evening researching and figuring out what we were going to do the next day. The provider knew we had a rental car but made no provisions to check with every one of our hotels to make sure that they had parking. When we asked them to do that, they checked... Read more

The only reason I'm giving this two stars is because our pickup and transfers were without issue and the hotel properties were fine. The trip was amazing, but no thanks to Kim Kim or the local provider. It was amazing because we spent every evening researching and figuring out what we were going to do the next day. The provider knew we had a rental car but made no provisions to check with every one of our hotels to make sure that they had parking. When we asked them to do that, they checked the hotel for the following evening, and we never heard about that again. We had one day in Zaragoza, which was actually the day most of the locations we wanted to visit were closed, so it would have been nice to have a heads up on that. We landed in Bilbao during a national holiday. Also would have been nice to know about that. We also arrived in San Sebastian during the City Festival. Didn't know about that either.
On one of our wine tasting trips, we were supposed to get transfers to and from. Two days before, the wine trip the company informed us that we were too far away and they couldn't pick us up.
We eventually reached out to Kimkim itself to report some of the issues. We didn't get back anything that was helpful at all and never heard from them again.
Kim Kim has booked a number of trips for us that have all been essentially flawless. This was not one of those trips.

Activity Review
A Basque Country Excursion:  Jaizkibel Hike, Txakoli Winery & Hondarribia
A Basque Country Excursion: Jaizkibel Hike, Txakoli Winery & Hondarribia
San Sebastián

Jaime was amazing sharing with us the local culture and the amazing Basque region.

Quality of Experience
Jaime
Guides, Drivers and Staff
Jaime
Transport
Jaime
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Sep 01, 2026
Hello Claudia, Thank you for taking the time to share your feedback. I’m glad to hear that you enjoyed the transfers, hotels, and activities throughout your trip. I understand your comments regarding having to research and figure out what you would be doing each day. At the same time, your travel documents included detailed information to help you make the most of your free time, as well as comprehensive directions and information for traveling from one destination to the next. Our goal was... Read more

Hello Claudia,

Thank you for taking the time to share your feedback. I’m glad to hear that you enjoyed the transfers, hotels, and activities throughout your trip.

I understand your comments regarding having to research and figure out what you would be doing each day. At the same time, your travel documents included detailed information to help you make the most of your free time, as well as comprehensive directions and information for traveling from one destination to the next. Our goal was to give you the flexibility to enjoy your free time at your own pace while still having all the information you needed readily available.

Regarding parking at the hotels, I take note of your comment about having information about where to park at the hotel. I agree that it would be useful to have this information in advance, and we will incorporate it for future travelers.

As for the public holidays and closures, August is an especially popular time for celebrations and local holidays in Spain, which can mean that some places and attractions have adjusted schedules or are closed on certain days. I took these circumstances into consideration and adapted the itinerary as carefully as possible around the dates that were available for your trip.

We take note of this comment to incorporate information about any holiday during the trip.

Finally, regarding the wine experience, unfortunately we were also notified at the very last minute about the change in the pick-up location and we tried to accommodate this change so it would affect you as little as possible by arranging an additional taxi to the new meeting point at no extra cost.

I understand and value your comments regarding the aspects of the trip that could have been improved.

Wishing you all the best,
Héctor

My overall experience with Kimkim was go...
France | Jun 27 - Jul 9, 2026

F
Fabiana M.
Newark, NJ | Reviewed on Aug 22, 2026
My overall experience with Kimkim was very good. My specialist was Emilie and she made all my wishes to happen within my budget. All the services that she booked for my family and I worked out smoothly, and the communication was good. The only problem was one of the hotels that she booked, it was a bad one called Kaliope in Lavandou. It was clear to me that she didn’t have any better understanding of that place than I had looking at their website. They should have a better way to get... Read more

My overall experience with Kimkim was very good. My specialist was Emilie and she made all my wishes to happen within my budget. All the services that she booked for my family and I worked out smoothly, and the communication was good. The only problem was one of the hotels that she booked, it was a bad one called Kaliope in Lavandou. It was clear to me that she didn’t have any better understanding of that place than I had looking at their website. They should have a better way to get someone local to visit the places before booking it to their clients. Luckily it was just a brief part of a much bigger trip.

Hotel Reviews
Suite Home Aix en Provence Sud TGV
Bouc-Bel-Air

As simple as it can be. Staff doesn’t speak English and there’s nobody there during the night.

Authenticity & Character
Location
Staff
The need to hire staff that speaks English so they communicate with guests that are not French.
Cleanliness & Comfort
They don’t offer housekeeping or room service.
Résidence Kaliopé
Le Lavandou

Location is good, and it has a pool. But the rooms are horrendous, ac didn’t work properly and it doesn’t even have a mini fridge. There’s no room service or vending machine so you always have to buy water and snacks outside, even though you have no place to keep it in you room!

Authenticity & Character
Location
By the beach, a little bit off the town center.
Staff
Some people don’t have the proper training, and overall they think it’s ok not to give the guests the bare minimum of what could be expected from a place that claims to be a hotel.
Cleanliness & Comfort
No comfort at all.
The Jay Hotel by HappyCulture
Nice

Great location and decor was awesome. The building is a little cramped at the reception/breakfast area but the room has a decent size and a mini kitchen.

Authenticity & Character
Location
Staff
They have a very limited staff but they were friendly and spoke English.
Cleanliness & Comfort
Local specialist: Emilie Dubreuil
Emilie
Emilie Dubreuil
Local specialist in Villefranche-sur-Saône | Replied on Aug 28, 2026
Thank you so much for sharing your experience! I’m delighted to hear that you had a wonderful trip in France and that you enjoyed the activities we arranged for you and your family.
I’m truly sorry that the hotel in Le Lavandou did not meet your expectations. I always strive to find the best possible options for my clients, and in this case, the combination of the high-season period, the relatively short lead time, and the need for a family room meant that the available choices were...
Read more

Thank you so much for sharing your experience! I’m delighted to hear that you had a wonderful trip in France and that you enjoyed the activities we arranged for you and your family.
I’m truly sorry that the hotel in Le Lavandou did not meet your expectations. I always strive to find the best possible options for my clients, and in this case, the combination of the high-season period, the relatively short lead time, and the need for a family room meant that the available choices were unfortunately more limited. I’m sorry that the hotel we selected did not turn out to be the right fit for your family.
It was a real pleasure helping you plan your trip, and I’m very happy that this was only a small part of an otherwise enjoyable journey. Thank you again for trusting me. We would be delighted to welcome you and your family back to France in the future!
Emilie

I thought hector did a great job setting up…but…
Spain | Aug 6 - Aug 13, 2026

D
Daniel T.
Ashburn, VA | Reviewed on Aug 22, 2026
I thought hector did a great job setting up stuff. But when I got there I was really disappointed. I expected him to have thought through all the transitions. But when we got there we found that he didn’t consider whether we should book the night before in order to have a place to sleep when we arrived. Clearly we had a misunderstanding about the role of a travel agent. Very disappointing. That said, the locations he chose were great. The hotel where we stayed for the eclipse had a perfect... Read more

I thought hector did a great job setting up stuff. But when I got there I was really disappointed. I expected him to have thought through all the transitions. But when we got there we found that he didn’t consider whether we should book the night before in order to have a place to sleep when we arrived. Clearly we had a misunderstanding about the role of a travel agent. Very disappointing.

That said, the locations he chose were great. The hotel where we stayed for the eclipse had a perfect view of the eclipse from the parking lot. The hotel in Valencia was lovely. The hotel in Madrid was really great and very comfortable. We liked all the tour guides except the racist one (reported already), particularly the one in Burgos. She was amazing.

Hotel Review
Slow Suites Bellas Artes
Madrid

The hotel Slow Suites Bellas Artes in Madrid was great. However, there was an issue with the check-in times being later than our arrival, and we had no place to store our luggage or wait comfortably. It would have been helpful if the agent had proactively offered to book the previous night to accommodate our early arrival. Overall, once we got in, the hotel was very comfortable.

Activity Reviews
Discover Valencia by Tuk Tuk
Discover Valencia by Tuk Tuk
Valencia

The Tuk Tuk tour in Valencia was very nice. It was a fun way to see the city and get around. We appreciated the effort to include some touristy things, and it was a good experience overall.

Walking Madrid’s Old Town
Walking Madrid’s Old Town
Madrid

The walking tour in Madrid's Old Town was good, but the guide was a bit odd. He was very informative but included some inappropriate and uncomfortable commentary about immigrants and beggars, which was not advertised and felt out of place. It detracted from the experience, though the tour itself had good information.

An Afternoon in Madrid
An Afternoon in Madrid
Madrid

The walking tour in Lagos was fantastic. The guide was amazing, very welcoming and accommodating. She waited for us when we arrived late and tailored the tour to include entertainment and points of interest for my kids, who are teenagers and usually hard to impress. They really enjoyed it and are still talking about it. She even walked us to our car afterward, which was a very nice touch.

Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Sep 01, 2026
Hello Daniel, Thank you for taking the time to share your feedback. First of all, I’m very happy to hear that you enjoyed the different destinations, accommodations, and activities we planned for your trip. As for the check-in upon arrival, I understand that after having a long flight, having to wait to check in to your apartment until the standard check-in time makes the travel day even longer. Since you mentioned during the planning process of your trip that you would take care of booking... Read more

Hello Daniel,

Thank you for taking the time to share your feedback. First of all, I’m very happy to hear that you enjoyed the different destinations, accommodations, and activities we planned for your trip.

As for the check-in upon arrival, I understand that after having a long flight, having to wait to check in to your apartment until the standard check-in time makes the travel day even longer. Since you mentioned during the planning process of your trip that you would take care of booking the previous night, I did not request the reservation of the night before. When you arrived at the apartment, unfortunately, it was not possible to enter the apartment before the check-in time, but I am glad they offered to store your bags until your apartment was ready.

While I understand that this was not the most convenient start to the trip, I’m glad to hear that you enjoyed the rest of your experience and had the opportunity to discover and enjoy Spain.

Thank you again for your feedback, and I wish you all the best.
Warm regards,
Héctor

All the guides were awesome. Very knowledgeab...
Spain | Aug 8 - Aug 15, 2026

D
Damon B.
Ashburn, VA | Reviewed on Aug 22, 2026
All the guides were awesome. Very knowledgeable on the history and food. Really enjoyed the conversations. Read more

All the guides were awesome. Very knowledgeable on the history and food. Really enjoyed the conversations.

Activity Review
Flavors of La Rioja: Hands-On Cooking Experience
Flavors of La Rioja: Hands-On Cooking Experience
Spain

Really enjoyed the chef and his cooking techniques.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Sep 09, 2026

Hi Damon,
Much appreciate your feedback! I’m so happy to hear you enjoyed the guided visits. We hope to welcome you and Diane back for another adventure soon! Best, Raquel

Great trip with toddler!
France | Aug 6 - Aug 17, 2026

A
alex c.
Washington, DC | Reviewed on Aug 22, 2026
The trip went very smoothly and was very enjoyable. I particularly appreciated the drivers in Paris having car seats and the smooth transition from place to place. The hotel in Paris was great with the little kitchenette. They brought in a high chair, plates and utensils, and little soaps. Hotel Benvengudo is perhaps best suited for couples looking for a romantic getaway and I would consider going back for that purpose. The grounds and pool were great to run the toddler, but the serene... Read more

The trip went very smoothly and was very enjoyable. I particularly appreciated the drivers in Paris having car seats and the smooth transition from place to place. The hotel in Paris was great with the little kitchenette. They brought in a high chair, plates and utensils, and little soaps. Hotel Benvengudo is perhaps best suited for couples looking for a romantic getaway and I would consider going back for that purpose. The grounds and pool were great to run the toddler, but the serene atmosphere did not fit her rambunctious nature. Hotel de La Plage's parking situation is odd. Their private parking was fully booked when we were there. We ended up parking in the public lot next door, but we waited in line for 15 minutes to wait for somebody to exit so we could enter. The lot was typically full by 9 am. It didn't turn out to be too big of an issue, it was unexpected.

Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Aug 23, 2026
Thank you so much for taking the time to share your experience. I’m truly glad to hear that your trip went smoothly and that you enjoyed the overall itinerary. It’s wonderful that the drivers in Paris were well‑prepared with car seats and that the transitions between locations felt seamless. I’m also happy the Paris hotel worked well for your family. The kitchenette and thoughtful touches like the high chair, plates, utensils, and soaps can make such a difference when traveling with a... Read more

Thank you so much for taking the time to share your experience. I’m truly glad to hear that your trip went smoothly and that you enjoyed the overall itinerary. It’s wonderful that the drivers in Paris were well‑prepared with car seats and that the transitions between locations felt seamless.

I’m also happy the Paris hotel worked well for your family. The kitchenette and thoughtful touches like the high chair, plates, utensils, and soaps can make such a difference when traveling with a toddler.

Your feedback about Hotel Benvengudo is very helpful. It’s a beautiful, serene property, and your point about it being better suited for a romantic getaway is well taken. I’m glad the grounds and pool still offered space for your toddler to run around, even if the overall atmosphere wasn’t the perfect match for this particular trip.

I’m grateful for your thoughtful review and so pleased that you had an enjoyable trip overall. If you ever decide to return—whether for a family adventure or a romantic escape—I’d love to help you plan the perfect stay.

Warmly,
Liz and the rest of the France Team!

Family trip To Thailand
Thailand | Aug 10 - Aug 20, 2026

Erlinda
Erlinda E.
Richmond, CA | Reviewed on Aug 21, 2026
An Amazing Thailand Family Trip Thank you, Minah, for organizing such an amazing family trip to Thailand! We truly had a wonderful time and created so many unforgettable memories. Everyone we encountered was friendly, welcoming, and incredibly hospitable. From the airport pickups and hotel arrangements to all the transfers between destinations, everything went smoothly and was very well organized. Our Bangkok tour guide, Gifty, and our driver, Sunshine, were both knowledgeable and... Read more

An Amazing Thailand Family Trip

Thank you, Minah, for organizing such an amazing family trip to Thailand! We truly had a wonderful time and created so many unforgettable memories.

Everyone we encountered was friendly, welcoming, and incredibly hospitable. From the airport pickups and hotel arrangements to all the transfers between destinations, everything went smoothly and was very well organized.

Our Bangkok tour guide, Gifty, and our driver, Sunshine, were both knowledgeable and wonderful. We learned so much about Thailand’s history and culture from them. One thing we especially appreciated was their punctuality—they always showed up on time for our excursions.

Our Chiang Mai tour guide, Joe, was fantastic! He was funny, personable, and shared even more fascinating history and culture with us. His food recommendations were phenomenal and definitely added to our experience.

Our Phuket excursions were wonderful, relaxing, and enjoyable. The only excursion that felt a little overwhelming was our Phi Phi Island trip. The itinerary described it as a “small group,” but there were approximately 80 passengers on one speed catamaran. It felt very crowded, and at times we felt rushed compared with what was outlined in the program. If we were to do it again, we would definitely choose a smaller group or a private tour for a more relaxed experience.

As for the hotels, the only disappointment was our final accommodation at Thavorn Resort and Spa. We had discussed and confirmed two beachfront cottages next to each other, but unfortunately, that arrangement did not happen. Instead, our cottage was one cottage away from the rest of our family.

Overall, our experience with Kim Kim and with you, Minah, as our travel agent, was great. You did an excellent job organizing and coordinating our family vacation.

As they say, there is always room for improvement, but these few concerns did not take away from the wonderful memories we made.

Thank you again for organizing such a memorable family trip to Thailand. It was definitely one for the books! 🇹🇭❤️

We truly appreciate all your hard work and look forward to traveling with you again in the future!

Hotel Reviews
Mandarin Hotel Bangkok, managed by Centre Point

Great hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sabai Sabai Chiang Mai
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thavorn Beach Village Resort & Spa
Phuket

We stayed in the beachfront cottages. As requested and confirmed 2 beachfront cottages “next door” with my family, instead we were given a cottage away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bangkok Spiritual Encounter
Bangkok Spiritual Encounter
Bangkok
Quality of Experience
No
Food
Guides, Drivers and Staff
Transport
Exploring the Ancient Ayutthaya
Exploring the Ancient Ayutthaya
Thailand
Quality of Experience
Guides, Drivers and Staff
Transport
Living Green Elephant Sanctuary Experience - Full Day
Living Green Elephant Sanctuary Experience - Full Day
Chiang Mai
Food
Guides, Drivers and Staff
Transport
Crowded in one van.
Hiking Doi Inthanon National Park
Hiking Doi Inthanon National Park
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Phi Phi, Khai Island by  Speed Catamaran
Explore Phi Phi, Khai Island by Speed Catamaran
Phuket

Too many tourists in one boat! We felt rush as well with their lay out program!

Quality of Experience
Guides, Drivers and Staff
Transport
Phuket: Hong by Starlight Kayaking
Phuket: Hong by Starlight Kayaking
Phuket

Uncle Jo was an amazing tour guide! Everyone in the boat were amazing! They fed us so much food and all delicious! Great company and well organized excursion.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
White temple, Blue Temple, Black Museum
White temple, Blue Temple, Black Museum
Thailand
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Northern Thai Dining & Cultural Show at Khum Khantoke
Northern Thai Dining & Cultural Show at Khum Khantoke
Chiang Mai

Didn’t read about this excursion, so I was not prepared with what food and program to expect! Turned out good!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Our driver was late from the pick time provided from our hotel. Lol
Local specialist: Minah Trinh

An Unforgettable Family Vacation to Italy — Thanks to Melanie R.!
Italy | Jun 16 - Jun 24, 2026

Stan
Stan Y.
Los Angeles, CA | Reviewed on Aug 21, 2026
We cannot say enough wonderful things about Melanie R. and the incredible job she did planning our family’s summer vacation to Italy. From our very first conversations, Melanie took the time to truly understand our family, our travel preferences, and what we wanted from this vacation. Because we were traveling with young children, it was especially important to us to experience the history, culture, and amazing food of Italy while also making the trip fun and memorable for our kids. Melanie... Read more

We cannot say enough wonderful things about Melanie R. and the incredible job she did planning our family’s summer vacation to Italy. From our very first conversations, Melanie took the time to truly understand our family, our travel preferences, and what we wanted from this vacation. Because we were traveling with young children, it was especially important to us to experience the history, culture, and amazing food of Italy while also making the trip fun and memorable for our kids. Melanie absolutely delivered.

Throughout the planning process, Melanie communicated with me regularly to make sure every detail was right. She took care of virtually everything—hotels, private drivers, exceptional tour guides, activities, restaurant recommendations, transportation, and all the logistics in between. What really stood out was how thoughtfully everything was selected. This never felt like a generic itinerary; it felt like a trip designed specifically for our family.

Our vacation began in Venice, where Melanie arranged a wonderful walking tour followed by a gondola ride through the canals. Our guide, Giovanni, was amazing. Both of our children absolutely adored him, and he became one of the most memorable parts of the entire vacation for them. We explored this beautiful city, experienced Venice from the canals, and enjoyed some incredible local food. It was a fantastic start to our trip.

From Venice, we traveled to Naples, which had been on my bucket list for a long time. Some of our favorite experiences of the entire vacation happened during this part of the trip.

One of the highlights was visiting a local farm near Sorrento, where our family participated in a mozzarella-making class. The owners of the farm then prepared an incredible farm-to-table lunch for us using local ingredients. Sitting together as a family, enjoying an amazing homemade meal while overlooking the farm, was one of those special experiences that we will remember for years.

We also did a local pizza and gelato-making class, which was another huge hit with the entire family. Not only was it a lot of fun, but we ended up having the best pizza of our entire trip—and the gelato was amazing too! We also visited Mount Vesuvius and the ruins of Pompeii, giving our children the opportunity to experience history firsthand in a way that was exciting and memorable.

We finished our vacation in Rome, where Melanie continued to strike the perfect balance between history and experiences that our children would enjoy. We had a private tour of the Colosseum, followed by a gladiator school experience that the kids absolutely loved. We also visited the Vatican and Sistine Chapel with another excellent private guide who made the experience both interesting and enjoyable for our family.

I wish I had the names of every guide and driver we had along the way so I could recognize each of them personally. Without exception, our guides and drivers were amazing. They were professional, knowledgeable, personable, and wonderful with our children. That consistency throughout a multi-city trip says a lot about Melanie and the quality of the people and vendors she works with. She made sure we were in excellent hands everywhere we went.

Just as importantly, Melanie’s service didn’t stop once our vacation began. She stayed in touch with us throughout the trip to make sure everything was going smoothly and that we were being well taken care of. Traveling internationally with children can be stressful, and having Melanie checking in and knowing she was there if we needed anything gave us tremendous peace of mind.

Looking back, what made this vacation so special was the combination of incredible destinations and experiences with how smoothly everything came together. Melanie handled the details and logistics so that we could simply enjoy Italy, spend time together, and make memories as a family.

I highly recommend Melanie R., especially to families traveling with children. She understands that a great family vacation needs to be enjoyable for the adults while also keeping the children engaged and excited, and she did an exceptional job creating that balance for us.

This was truly an amazing family vacation, and Melanie deserves so much of the credit for making it happen. We are already looking forward to working with her again to plan our next vacation to this region.

Thank you, Melanie, for taking such wonderful care of our family and for giving us a vacation we will remember for a lifetime!

Hotel Review
Palazzo Nainer
Roma

Wonderful Stay at Palazzo Nainer – Excellent Service and Location We had a wonderful stay at Palazzo Nainer during our family vacation in Italy and would highly recommend this hotel. The service was excellent throughout our stay. The staff was friendly, welcoming, attentive, and made us feel very well taken care of. The hotel itself was extremely clean and well maintained, which made our stay very comfortable. One of the highlights was the breakfast. The quality and taste of the food were excellent, with a great selection each morning, and the service was equally impressive. It was a wonderful way to start each day before heading out to explore Rome. The location was also ideal. We found it very convenient for sightseeing, dining, and experiencing the city, while still providing a comfortable place to return to after a full day of activities. Overall, we had an excellent experience at Palazzo Nainer. Between the outstanding service, cleanliness, delicious breakfast, and fantastic location, it was a great choice for our family’s stay in Rome. We would absolutely stay here again and highly recommend Palazzo Nainer to anyone visiting Rome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Venice Walking and Gondola Tour
Private Venice Walking and Gondola Tour
Venice

An Unforgettable Introduction to Venice with Giovanni! Our private walking tour and gondola ride with Giovanni was one of the highlights of our family vacation in Italy and the perfect way to experience Venice for the first time. Giovanni was absolutely fantastic. He was extremely knowledgeable about Venice, its history, culture, and local life, but what made the experience truly special was his personality and the way he connected with our entire family. We were traveling with two children, and both of our kids absolutely adored him. He kept them interested and entertained throughout the tour, and they were still talking about Giovanni afterward. He became one of the most memorable people they met during our entire trip to Italy! The walking portion of the tour gave us a wonderful introduction to Venice and helped us appreciate the city beyond simply seeing the major sights. Having a private guide made the experience much more personal and enjoyable, especially as a family with children. Following the walking tour with a gondola ride through the canals was the perfect way to finish the experience. Seeing Venice from the water after exploring it on foot gave us two completely different perspectives of this beautiful and unique city. Giovanni helped make our first experience in Venice truly special. He was knowledgeable, personable, engaging, and wonderful with our children—the kind of guide who can turn a great tour into a lasting family memory.

Quality of Experience
Guides, Drivers and Staff
Giovanni is the best. Highly recommend him. Our kids loved him! We all did.
Transport
Neapolitan Pizza Making Experience
Neapolitan Pizza Making Experience
Naples

One of Our Favorite Experiences in Naples — And the Best Pizza of Our Trip! Our pizza and gelato-making experience in Naples was one of the highlights of our entire family vacation in Italy. We were traveling with our children, and this was the perfect activity for the whole family—fun, interactive, educational, and, most importantly, absolutely delicious! The pizza-making experience was fantastic. We learned how to prepare authentic Neapolitan pizza and had a great time making our own pizzas from scratch. The experience was very hands-on, and the instructors made it enjoyable and engaging for both the adults and the kids. And the finished product was incredible! We ate a lot of pizza during our trip through Italy, but the pizza we made here was our favorite pizza of the entire vacation. There is something especially memorable about sitting down together and enjoying a delicious Neapolitan pizza that you just made yourself. The gelato-making experience was just as much fun. The kids especially enjoyed learning how gelato is made, and of course, getting to enjoy the finished product afterward was even better. The gelato was absolutely delicious! What we loved most was that this wasn't simply a meal—it was an experience our family could enjoy together. Our children were actively involved, everyone had fun, and we came away with a wonderful memory of our time in Naples. If you're visiting Naples, especially with children, we highly recommend this pizza and gelato-making experience. It was fun for the entire family, the food was amazing, and it gave us a chance to experience an important part of Neapolitan culture in a hands-on and memorable way. Definitely one of our favorite activities of the entire trip—and we are still talking about that pizza!

Quality of Experience
Guides, Drivers and Staff
Transport
The Ruins of Pompeii & stop for lunch
The Ruins of Pompeii & stop for lunch
Italy

An Incredible Day at Pompeii and an Unforgettable Farm Experience in Sorrento This was easily one of the most memorable days of our entire family vacation in Italy. Combining a visit to the incredible ruins of Pompeii with an authentic farm experience near Sorrento was the perfect combination of history, culture, food, and family fun. Our visit to Pompeii was fascinating. Walking through the ancient ruins and seeing firsthand how people lived nearly 2,000 years ago was an incredible experience for both the adults and our children. It brought history to life in a way that simply cannot be experienced through books or pictures. After Pompeii, we visited a beautiful local farm near Sorrento, and this ended up being one of our family's favorite experiences of the entire trip. We participated in a hands-on mozzarella-making class, which was both fun and educational. Our children especially enjoyed being involved in the process, and it gave all of us a much greater appreciation for how fresh mozzarella is traditionally made. The highlight, however, may have been the incredible farm-to-table lunch. The owners prepared a wonderful meal for us using fresh, local ingredients, and everything was absolutely delicious. Sitting together as a family, enjoying an authentic homemade Italian meal while overlooking the beautiful farm was one of those experiences that you simply don't forget. What made the visit especially memorable was how genuine and personal the entire experience felt. Rather than simply visiting another tourist attraction, we had an opportunity to experience a little piece of local Italian life, meet the people behind the food, learn something new together, and enjoy an amazing meal in a beautiful setting. For families traveling with children, we highly recommend this experience. The combination of exploring Pompeii, making fresh mozzarella, visiting the farm, and enjoying a delicious farm-to-table meal made for an exceptional day. One of the absolute highlights of our trip to Italy and a wonderful family memory that we will cherish for years to come!

Quality of Experience
Guides, Drivers and Staff
Transport
Mozzarella tour and tasting
Mozzarella tour and tasting
Italy

An Unforgettable Farm Experience in Sorrento This was easily one of the most memorable days of our entire family vacation in Italy. Combining a visit to the incredible ruins of Pompeii with an authentic farm experience near Sorrento was the perfect combination of history, culture, food, and family fun. We visited a beautiful local farm near Sorrento, and this ended up being one of our family's favorite experiences of the entire trip. We participated in a hands-on mozzarella-making class, which was both fun and educational. Our children especially enjoyed being involved in the process, and it gave all of us a much greater appreciation for how fresh mozzarella is traditionally made. The highlight, however, may have been the incredible farm-to-table lunch. The owners prepared a wonderful meal for us using fresh, local ingredients, and everything was absolutely delicious. Sitting together as a family, enjoying an authentic homemade Italian meal while overlooking the beautiful farm was one of those experiences that you simply don't forget. What made the visit especially memorable was how genuine and personal the entire experience felt. Rather than simply visiting another tourist attraction, we had an opportunity to experience a little piece of local Italian life, meet the people behind the food, learn something new together, and enjoy an amazing meal in a beautiful setting. For families traveling with children, we highly recommend this experience. The combination of exploring Pompeii, making fresh mozzarella, visiting the farm, and enjoying a delicious farm-to-table meal made for an exceptional day. One of the absolute highlights of our trip to Italy and a wonderful family memory that we will cherish for years to come!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Family Vatican & Sistine Chapel Visit
Private Family Vatican & Sistine Chapel Visit
Rome

An Amazing Vatican and Sistine Chapel Experience with an Excellent Guide Our visit to the Vatican and Sistine Chapel was one of the highlights of our time in Rome and a truly memorable experience for our entire family. Our private guide was excellent—extremely knowledgeable, professional, personable, and engaging. There is so much history, art, and significance throughout the Vatican that it could easily feel overwhelming, but our guide did a wonderful job explaining everything in a way that was interesting and easy to understand. We were traveling with children, and we especially appreciated the guide's ability to keep the experience enjoyable and engaging for the whole family. Seeing the Vatican's incredible art, architecture, and history in person was remarkable, and entering the Sistine Chapel was an unforgettable experience. Having such a knowledgeable guide added so much context to what we were seeing and allowed us to appreciate the experience on a much deeper level. We highly recommend this tour, particularly for families visiting Rome. Having an excellent private guide made a tremendous difference and turned what could have simply been a sightseeing visit into a meaningful and memorable experience. A must-do while in Rome and an experience our family will remember for years to come!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Colosseum tour and Gladiator experience
Private Colosseum tour and Gladiator experience
Rome

The Perfect Rome Experience for a Family with Kids! Our private Colosseum tour followed by Gladiator School was one of the most fun and memorable experiences of our family vacation in Italy. If you are visiting Rome with children, we highly recommend combining these two activities! Our Colosseum tour was excellent. Having a knowledgeable private guide made a huge difference, especially while traveling with kids. Our guide brought the history of the Colosseum and ancient Rome to life and helped us understand what it would have been like during the time of the gladiators. Seeing such an iconic historical site in person was incredible for our entire family. Following the Colosseum with Gladiator School was the perfect choice. After learning about gladiators and seeing where they actually fought, our kids had the opportunity to experience a little of that history themselves. They had an absolute blast! It was fun, interactive, and a great change of pace after sightseeing. What we loved most was how well the two experiences complemented each other. The Colosseum tour gave our children the history and context, while Gladiator School turned what they had just learned into a hands-on experience they could participate in and enjoy. For families traveling to Rome with children, this is a fantastic combination. It was educational without feeling like a history lesson, active and entertaining for the kids, and equally enjoyable for the adults. One of our favorite family experiences in Rome and a wonderful way to make ancient Roman history come alive for our children!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Aug 25, 2026
Hi Stan,
I have finally read your full review and with a few happy tears in my eyes I felt every word. Thank you so so much. When you contacted me because you'd read a review about a past guest with kids, you said the words that stood out where ''the kids were not bored once'' and having kids myself as you know, I know how important that sentence is. Every trip is so different to the next so understanding exactly what you wanted from the trip (and what you didn't want) was the most important...
Read more

Hi Stan,
I have finally read your full review and with a few happy tears in my eyes I felt every word. Thank you so so much. When you contacted me because you'd read a review about a past guest with kids, you said the words that stood out where ''the kids were not bored once'' and having kids myself as you know, I know how important that sentence is. Every trip is so different to the next so understanding exactly what you wanted from the trip (and what you didn't want) was the most important factor to consider. Well from your lovely review and from the photos and our messages during your trip I can say mission accomplished ''the kids were not bored on this trip!''!!

Thanks again Stan and family, I can't wait for your next trip to Italy!

Melanie

A company above and beyond all the competition!
Portugal | Aug 10 - Aug 19, 2026

J
Jacqueline B.
Miami, FL | Reviewed on Aug 21, 2026
From start to finish Pedro was amazing. Very responsive and accessible. He tailored our trip perfectly to fit our family and to accommodate my 4 year old grand daughter. The hotels were amazing and the local guides extremely knowledgable. The price was excellent for the value we received. The drivers were excellent as well as being knowledgable about the local areas. On top of exceeding my expectations for the trip, Pedro and his team went above and beyond to assist our family after the... Read more

From start to finish Pedro was amazing. Very responsive and accessible. He tailored our trip perfectly to fit our family and to accommodate my 4 year old grand daughter. The hotels were amazing and the local guides extremely knowledgable. The price was excellent for the value we received. The drivers were excellent as well as being knowledgable about the local areas.

On top of exceeding my expectations for the trip, Pedro and his team went above and beyond to assist our family after the completion of the trip when our flight was unexpectedly cancelled due to maintenance issues. While all passengers were scrambling to find accommodations for the night I reached out to the team and they promptly responded and arranged wonderful and close accommodations for the night and even assisted my daughter-in-law the next day since our group had been split up and she was traveling alone with a four year old. I will choose this company again in the future.

Hotel Reviews
PortoBay Liberdade
Lisbon

I absolutely loved the hotel in Lisbon, PortoBay Liberdade. It was my favorite among the three hotels we stayed at during the trip. The location was spectacular and very walkable to everything we wanted to do. The hotel itself was fantastic and made our stay very comfortable.

Torel Palace Porto
Porto

The hotel in Porto, Torel Palace Porto, was really cool and very unique. I liked it a lot, probably second only to the Lisbon hotel. The location was wonderful and it added a special touch to our experience in Porto.

Hotel Cascais Miragem
Cascais

Hotel Cascais Miragem was wonderful with a great location. It was very walkable to everything we wanted to do in Cascais. The views were spectacular and the hotel was very comfortable, making our stay very enjoyable.

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Aug 22, 2026

Dear Jacqueline,
Thank you so much for your kind words! It was a real pleasure to plan your family’s trip and make sure everything was comfortable and enjoyable.
I am especially glad that our support was important during those most stressful moments after your flight cancellation. Being there for our travelers when they need us most is something we truly value.
It was a pleasure having your family with us, and I hope to welcome you back again in the future!
Your friend in Portugal - Pedro

Phuong, KimKim SpecialistAn absolute pleasur...
Thailand | Aug 6 - Aug 19, 2026

Web
Web D.
Boston, MA | Reviewed on Aug 21, 2026
Phuong, KimKim Specialist
An absolute pleasure to work with. Ty Ty!
Three comments though on the process:
1. Estimated travel time to and from events should be included in the itinerary. Too many events were so far to and from our location that we would have made different decisions had we known that ahead of time.
2. Itinerary items should include cost during planning phase. There were some events that I imagine I definitely would have skipped or altered had I known the cost.
3....
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Phuong, KimKim Specialist
An absolute pleasure to work with. Ty Ty!
Three comments though on the process:
1. Estimated travel time to and from events should be included in the itinerary. Too many events were so far to and from our location that we would have made different decisions had we known that ahead of time.
2. Itinerary items should include cost during planning phase. There were some events that I imagine I definitely would have skipped or altered had I known the cost.
3. Sometimes the guides were too much. It felt like having a babysitter. I imagine this approach is necessary for large group tours, but for just two of us on our honeymoon, it felt a little oppressive sometimes. We would have preferred a "let's meet back here at xx time" approach.

Poukie was an absolute delight. Fantastic guide.

Hotel Reviews
Capella Bangkok
Bangkok
Raya Heritage
CHIANG MAI
Four Seasons Resort Koh Samui
Ko Samui
Hyatt Regency Bangkok Suvarnabhumi Airport
Samut Prakan
Activity Reviews
Romantic Manohra Dinner Cruise
Romantic Manohra Dinner Cruise
Bangkok
Koh Phangan Island By Private Sailing Yacht
Koh Phangan Island By Private Sailing Yacht
Ko Samui

We had to go a different route because my wife was a afraid of getting sea sick, so I think that sort of messed with the plan. Either way though, a full day is wayyyy too long to be on a sail boat. Crew was very nice. I think it would have been best as a 3p-7p activity. Dinner and sunset.

Exceptional Dining: Once in Blue Moon (Four Seasons)
Exceptional Dining: Once in Blue Moon (Four Seasons)
Thailand
Full Day to Ban Mae Kampong Eco Village & Natural Tie-Dye
Full Day to Ban Mae Kampong Eco Village & Natural Tie-Dye
Chiang Mai

Eco Village was a highlight of the trip. Our guide Poukie and the local guide were a great combo. The Tie-Dye thing was not really worth the trip in my opinion. I'd hesitate to send others there.

Elephant Nature Park Half Day Visit (Joining Excursion)
Elephant Nature Park Half Day Visit (Joining Excursion)
Chiang Mai
3-Hour Historic Bangkok Bicycle Joining Tour
3-Hour Historic Bangkok Bicycle Joining Tour
Bangkok

Not a great experience. Staff was very kind, but the areas were a little too rough and the actual biking too tricky to be fun.

Date Night Bangkok
Date Night Bangkok
Bangkok

Car ride to the dinner was way to long to be enjoyable. I imagine we were also jet lagged. After dinner, we went to a rooftop bar that was just sort of mid. I think we were tired but we would have much preferred to explore the city. Maybe we just chose the wrong place to go. Might have been better if we were just given the locations to go to and the reservations had been made for us. Felt like travelling with a babysitter. (Mark you're great!)

Encounter Oriental Gastronomy in Chiang Mai
Encounter Oriental Gastronomy in Chiang Mai
Chiang Mai
A Day Trekking in National Park, Lahu Village & Bamboo Rafting Private Tour
A Day Trekking in National Park, Lahu Village & Bamboo Rafting Private Tour
Chiang Mai

Guide was nice but a little too odd. Made for a bit of an uncomfortable day.

Afternoon Monk Blessing at Doi Suthep
Afternoon Monk Blessing at Doi Suthep
Chiang Mai
Local specialist: Phuong Nguyen
Phuong
Phuong Nguyen
Local specialist in Hanoi, Vietnam | Replied on Aug 23, 2026
Hi Web and Anna,
Thank you so much for taking the time to share such a thoughtful review. It truly means a lot to me!
I really appreciate your honest feedback about the travel times, activity costs, and the level of guidance during some experiences. These are very valuable points for both me and our team, and they’ll help us create a smoother and more enjoyable experience for future travelers. I’ll definitely keep your comments in mind when planning future trips and share them with our team...
Read more

Hi Web and Anna,
Thank you so much for taking the time to share such a thoughtful review. It truly means a lot to me!
I really appreciate your honest feedback about the travel times, activity costs, and the level of guidance during some experiences. These are very valuable points for both me and our team, and they’ll help us create a smoother and more enjoyable experience for future travelers. I’ll definitely keep your comments in mind when planning future trips and share them with our team as well.
And I’m especially happy to hear that Pukie was such a delight! She is wonderful, and I’ll absolutely pass along your kind words to her. I’m sure they’ll make her day😊
Thank you again for trusting us with your honeymoon and allowing me to be a part of such a meaningful journey. Wishing you both a lifetime filled with love, laughter, and many more adventures together.
Cheers to this beautiful new chapter! ❤️🥂
Phuong

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