Kimkim Trip Reviews

4.8
Based on 19,831 ratings
Read 19,831 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

KimKim did a very good job on planning our tr...
Costa Rica | Jan 21 - Jan 25, 2026

L
Linda R.
Chicago, IL | Reviewed on Feb 01, 2026
KimKim did a very good job on planning our trip to Costa Rica but there were a couple of oopses once we got there. The times on one of the tours and one of the pickups changed and we were not notified (I'm sure because I printed the itinerary before we left). The guide we had on our volcano hike was just putting in the hours but the guide on our cloud forest tour made up for that. The accommodations were lovely though the Cloud Forest Lodge was isolated and their menu wasn't very expansive... Read more

KimKim did a very good job on planning our trip to Costa Rica but there were a couple of oopses once we got there. The times on one of the tours and one of the pickups changed and we were not notified (I'm sure because I printed the itinerary before we left). The guide we had on our volcano hike was just putting in the hours but the guide on our cloud forest tour made up for that. The accommodations were lovely though the Cloud Forest Lodge was isolated and their menu wasn't very expansive which would not have worked for more than the two days we were there. If you are going to the Cloud Forest from Arenal Volcano, or vice versa, do take the lake ferry - it was so relaxing! Holden, Adrian and Nancy did a really good job enabling us to see as much of Costa Rica as we could.

Hotel Reviews
Cloud Forest Lodge
Monteverde

This lodge was interesting. Work has been done on it but the bathroom is huge which made no sense - our room could have been a suite if a bit of thought had gone into the planning. The staff was amazing, but the menu wasn't varied enough for more than a couple of days stay. Because it was isolated, getting out for a meal would have required extra effort. However, the view was spectacular.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

Beautiful hotel with amazing hot springs and a variety of restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Treetopia Tram & Hanging Bridges
Treetopia Tram & Hanging Bridges
Monteverde

Amazing vantage point of Monteverde from the tram. It had rained and the trail was slick so we chose not to hike back to the entry which might have been nice. The hanging bridge trail was well maintained and the bridges were really impressive.

Quality of Experience
Guides, Drivers and Staff
The tram and hanging bridges were self guided
Transport
Creatures of the Night at Cloud Forest Lodge
Creatures of the Night at Cloud Forest Lodge
Monteverde

Though we didn't see much beyond frogs and tarantulas, our guide was so cute, sweet and excited that it didn't matter. How often do you have the chance to traipse through the rain forest, flashlight in hand and enjoy being in the dark sleuthing for critters?

Quality of Experience
Guides, Drivers and Staff
Transport
The walk was at our hotel so there was no transport
Cloud Forest Reserve Privately Guided Hike
Cloud Forest Reserve Privately Guided Hike
Monteverde

Our guide Andy was a wealth of information about birds, botany and the rain/cloud forest. We enjoyed him so much that we extended our tour by two hours and then took him to lunch!

Quality of Experience
Guides, Drivers and Staff
Transport
Private: Birdwatching in Arenal Mundo Aventura Park
Private: Birdwatching in Arenal Mundo Aventura Park
Arenal/La Fortuna

Our guide Ron was so excited about seeing birds and being in nature - he made getting up at 4:30 worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Hike in Arenal Volcano Park 1968
Private Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna

Our guide was just putting in the hours.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee, Chocolate and Sugar Cane Farm Tour
Coffee, Chocolate and Sugar Cane Farm Tour
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 11, 2026

Thank you, Linda, for taking the time to write a detailed review and for mentioning your guides by name. I will pass your kudos on to them. ⭐

Thank you
Holden Ketchum
Serendipity Adventures

Costa Rica
Costa Rica | Jan 23 - Jan 31, 2026

Mike
Mike C.
Chicago, IL | Reviewed on Feb 01, 2026
Holden was fantastic- communicative, professional and insightful.
The island was beautiful and the people universally friendly.
We had great drivers Pablo and Alex.
Birding and wildlife tours with Gabriel and Socio and Carlos were exceptional .
We did have one bad experience with a guide. The tour company was apologetic and refunded that tour.
Read more

Holden was fantastic- communicative, professional and insightful.
The island was beautiful and the people universally friendly.
We had great drivers Pablo and Alex.
Birding and wildlife tours with Gabriel and Socio and Carlos were exceptional .
We did have one bad experience with a guide. The tour company was apologetic and refunded that tour.

Hotel Reviews
Hampton by Hilton San José Airport
Alajuela

The restaurant lacks character and comfort. Food was just OK. Close to the airport with a speedy shop shuttle. Desk staff were very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costa Verde
Manuel Antonio

Beautiful views and a beautiful place to see monkeys. The staff were not quite as friendly as in other hotels the room was a bit antiquated. The facility is very close to a loud road and it is noisy with a lot of diesel fumes at times the restaurant seems to want to rush you in and out quickly.

Authenticity & Character
Location
Staff
They could be friendlier and more interactive
Cleanliness & Comfort
The rooms are a bit antiquated. Bathroom fans loud and should be separated from the light switch as it was loud anytime we just wanted to turn on the light. Outlets hard to access ( behind bed).
Cloud Forest Lodge
Monteverde

The restaurant staff here were amazing, friendly and proficient. The chef was great. The setting wonderful with plenty of bird and monkey sightings.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

Nice hotel, friendly staff,nice setting, beautiful wildlife. The room was fine with one exception. The shower was exceptionally hard to use. It was a hanging unit above a hot tub, you really need three hands to use it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica

Socio was an exceptional guide. He navigated us so that we saw numerous spectacular plants and wildlife. He was very skillful with photography and identification of species.

Quality of Experience
Tremendous guide
Guides, Drivers and Staff
Transport
They forgot to pick us up but the tour company was apologetic and is investigating why.
Cloud Forest Reserve Privately Guided Hike
Cloud Forest Reserve Privately Guided Hike
Monteverde

Just just the worst. Horrific Guide.

Quality of Experience
New guide
Guides, Drivers and Staff
Attitude issues
Transport
Dirty smelly vehicle
Treetopia Zip Lines
Treetopia Zip Lines
Monteverde

Nice guides. Safe and fun experience. Lots of adrenaline.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

It was educational. We did feel it actually went on a little longer than it should have.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Birdwatching in Arenal Observatory
Private Birdwatching in Arenal Observatory
Arenal/La Fortuna

Gabriel was an incredible guide, we saw a wide variety of birds which he helped to identify and locate. Spectacular setting, lots of fun.

Quality of Experience
Guides, Drivers and Staff
Pablo And Gabriel we’re awesome awesome
Transport
Right on time
Private Arenal Hanging Bridges & La Fortuna Waterfall Hike
Private Arenal Hanging Bridges & La Fortuna Waterfall Hike
Arenal/La Fortuna

Fun , cool bridges, some wildlife, and some bird sightings

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 11, 2026

Thank you Mike for mentioning guides and drivers by name. They have done their very best to show you our beautiful country. I'm glad you were able to spot a variety of birds on your tours as well ⭐

Thank you
Holden Ketchum
Serendipity Adventures

Our trip was fantastic. All the tours suggest...
Germany | Jan 27 - Jan 31, 2026

M
Meghan M.
Bozeman, MT | Reviewed on Feb 01, 2026
Our trip was fantastic. All the tours suggested by Emilie were perfect for us. The guides were extremely knowledgeable. The trip was exactly what we wanted. Read more

Our trip was fantastic. All the tours suggested by Emilie were perfect for us. The guides were extremely knowledgeable. The trip was exactly what we wanted.

Hotel Review
Platzl Hotel - Superior
München
Authenticity & Character
Location
Great location in old town
Staff
Cleanliness & Comfort
Activity Reviews
More Than Viktualienmarkt Food Tour
More Than Viktualienmarkt Food Tour
Munich

Our guide, Kevin, was very fun and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Neuschwanstein Castle Full-day tour
Neuschwanstein Castle Full-day tour
Munich
Quality of Experience
Guides, Drivers and Staff
Transport
Dachau Concentration Camp Memorial
Dachau Concentration Camp Memorial
Munich

This was a powerful and moving experience. Our guide from Radius tours had encyclopedic knowledge.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emilie Dubreuil
Emilie
Emilie Dubreuil
Local specialist in Villefranche-sur-Saône | Replied on Feb 02, 2026

Thank you, Meghan! It was a pleasure helping you organize your trip to Munich. We’re so happy to hear you had a wonderful time and hope to welcome you back to Europe again soon!

Trip to Argentina- first time with Kim Kim travels
Argentina | Dec 25 - Jan 2, 2026

S
Sheila S.
Miami, FL | Reviewed on Jan 31, 2026
I am writing this review as a first user of the KimKim platform for booking a trip. I have travelled with several other luxury and boutique companies. Here is my feedback regarding the overall experience: - The travel agent should inquire regarding the interests of the guests and suggest places of interest. Here I was suggesting the places after my research and they were enabling it.
- Kim Kim travels has a very opaque pricing policy. You can review our text chat - you will note that when I...
Read more

I am writing this review as a first user of the KimKim platform for booking a trip. I have travelled with several other luxury and boutique companies. Here is my feedback regarding the overall experience:

- The travel agent should inquire regarding the interests of the guests and suggest places of interest. Here I was suggesting the places after my research and they were enabling it.
- Kim Kim travels has a very opaque pricing policy. You can review our text chat - you will note that when I added an extra day the pricing was increased by $3000 . I had to point it out and then it was brought down to the original estimate. That's not trustworthy.
- Travel agent did not highlight that the US citizens need Brazilian visa since April 2025. I had to scramble to get one.
- I called before reaching Iguazo falls regarding airport pick up- when I did not get a response I called the hotel to pick up- cost me extra for the pick up and buy the Iguazo Park tickets.
- We were promised a jazz show dinner on December 25th- when I reached Buenos Aires and inquired- they stated it was closed for the holiday- made me a hurried reservation for elsewhere for Jazz- there was no jazz there that night.
My trip to Iguazo falls was made memorable because I booked the Gran Melia hotel on my own. That was an amazing hotel with great views and excellent hospitality.
This was my most expensive trip abroad and I will hesitate to recommend Kim Kim - the company needs to have transparency and more engaged agents.

Hotel Reviews
Windsor Leme Hotel
Rio de Janeiro
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Four Seasons Hotel Buenos Aires
Buenos Aires

Excellent accommodation, hospitality and food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jeep Tour Historic Center
Jeep Tour Historic Center
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Guide and driver took extra care of the guests and took us to all the important places
Transport
Hike Morro Dois Irmãos con Favela do Vidigal
Hike Morro Dois Irmãos con Favela do Vidigal
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Guide was great- very accomodative to each persons pace
Transport
We had to use Uber
Christ the Redeemer, Botanic Garden and Sugarloaf Mountain
Christ the Redeemer, Botanic Garden and Sugarloaf Mountain
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú
Quality of Experience
Guides, Drivers and Staff
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
The Argentine Experience in the Iguazu jungle
The Argentine Experience in the Iguazu jungle
Puerto Iguazú
Quality of Experience
Excellent staff and the experience
Food
Guides, Drivers and Staff
Transport
Tango & cena show at El Querandi
Tango & cena show at El Querandi
Buenos Aires
Quality of Experience
Dancers
Food
2 hours for the food service before the dance- too long
Guides, Drivers and Staff
Transport
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Juan Ignacio Pissareff
Juan Ignacio
Juan Ignacio Pissareff
Local specialist in Buenos Aires | Replied on Feb 02, 2026
Hola Sheila!
Thank you for taking the time to share your experience and such detailed feedback. We sincerely regret that some aspects of the trip did not meet your expectations, especially considering that this was such an important journey for you and your family.
Regarding the itinerary design, our approach is always to work collaboratively with our travelers: we suggest options based on the interests expressed while also incorporating the places the traveler wishes to include. In this...
Read more

Hola Sheila!
Thank you for taking the time to share your experience and such detailed feedback. We sincerely regret that some aspects of the trip did not meet your expectations, especially considering that this was such an important journey for you and your family.
Regarding the itinerary design, our approach is always to work collaboratively with our travelers: we suggest options based on the interests expressed while also incorporating the places the traveler wishes to include. In this case, several decisions were made based on your own preferences and personal research, which we aimed to accommodate within the available logistics.
In Iguazú, the transfer from the airport to the hotel had already been requested and confirmed as part of the trip services. We understand that, not having received immediate confirmation, you decided to arrange the transfer directly with the hotel; we would like to clarify that the contracted service was still active.
As for the jazz dinner show on December 25th, this activity appeared in the itinerary as a suggestion within a free-time block, including venue recommendations, and not as a confirmed or pre-booked service. The final decision to attend and the choice of venue were left to the traveler, subject to availability. We regret if this was not sufficiently clear and if it led to different expectations.
Regarding the visa requirement for Brazil, we acknowledge that this information should have been highlighted more clearly, and we regret any inconvenience this may have caused.
We appreciate your honesty. Feedback like yours helps us review our internal processes and continue improving the experience we offer. We are sorry that this trip did not fully meet your expectations, and we take each of the points you mention very seriously.

Gustavo
Costa Rica | Jan 19 - Jan 28, 2026

Laura
Laura B.
Chicago, IL | Reviewed on Jan 31, 2026
Fantastic, friendly, knowledgeable, thoughtful, engaged, as curious as those of us who had never been here before! Read more

Fantastic, friendly, knowledgeable, thoughtful, engaged, as curious as those of us who had never been here before!

Hotel Reviews
La Foresta Nature Resort
Quepos

Beautiful grounds and helpful staff.

Authenticity & Character
Tica time and garden beauty in full display
Location
On a main highway so walking anywhere was not recommended. Being away from the restaurants/beaches/shopping, etc was a bit isolating. Room was spacious, employees were helpful and kind. Restaurants menu limited. Primarily ate breakfast daily. Loved the fresh fruit selections and the view overlooking the back gardens, birds, monkeys, etc
Staff
Front desk and daily room cleaning were fantastic. Front desk attendant was very helpful to coordinate with our transportation services and taxi/ubers.
Cleanliness & Comfort
It’s a high humidity jungle so expect some insects to come in. Loved the rocking chairs on the porch! Made morning coffee even better! Also enjoyed seeing the various sized iguanas on campus sunning … grandpa, grandma and the kids visited most every day.
Hotel Presidente
San José

Late night arrival so limited exposure. We did wander to the rooftop bar for a drink - beautiful patio and gardens as well as interesting speakeasy decor inside.

Authenticity & Character
Location
City area seemed to need the gates at the entry. Again, night arrival and early morning departure limited experience.
Staff
Cleanliness & Comfort
Hotel Eco Arenal
Fortuna

No lunch or dinner on site. Most days lunch wasn’t needed however, was presented as 3 meals available on site. Room was sparse but functional - suggest adding a chair or two so there is more seating than the bed. Campus was beautiful and the resident chickens and cat were entertaining.

Authenticity & Character
Beautiful flowers, Arenal volcano and monkey and macaw or toucan siting. Lots of colorful small birds fed near outdoor eating area entertained with breakfast.
Location
On the edge of town so a longer walk to the businesses/shopping downtown.
Staff
Cleanliness & Comfort
Local specialist: Gustavo Camperos

We had a great trip and everything went perfe...
Costa Rica | Jan 20 - Jan 30, 2026

H
Henry F.
West Sacramento, CA | Reviewed on Jan 31, 2026
We had a great trip and everything went perfectly! We have traveled with Kim Kim before and I am so impressed with your attention to detail! Our pick up drivers were very professional (especially Kennie) , our adventures let us get a great feel for Costa Rica and it's beautiful and rich history and wonderful and welcoming people. Our hotels were perfect and allowed us to relax and still be close to everything. Read more

We had a great trip and everything went perfectly! We have traveled with Kim Kim before and I am so impressed with your attention to detail! Our pick up drivers were very professional (especially Kennie) , our adventures let us get a great feel for Costa Rica and it's beautiful and rich history and wonderful and welcoming people. Our hotels were perfect and allowed us to relax and still be close to everything.

Hotel Reviews
Tamarindo Diria Beach Resort
Tamarindo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fonda Vela Hotel
Monteverde

We all loved the family and staff!

Authenticity & Character
They went out of their way to make us comfortable. The authentic breakfasts were a real treat!
Location
Staff
Over the top great!
Cleanliness & Comfort
Hotel La Mariposa
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lomas del Volcán
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Hanging Bridges Walk
Guided Hanging Bridges Walk
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Could give more time at the beach
Guides, Drivers and Staff
Transport
El Silencio Hike & Visit to Ecotermales Hot Springs
El Silencio Hike & Visit to Ecotermales Hot Springs
Arenal/La Fortuna
Quality of Experience
Food
Food was a buffet style, but good.
Guides, Drivers and Staff
Transport
Traditional Cooking Class - Dinner
Traditional Cooking Class - Dinner
Arenal/La Fortuna

Excellent and very hands on! Still waiting for our recipies!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee, Chocolate & Sugar Cane Farm Experience
Coffee, Chocolate & Sugar Cane Farm Experience
Arenal/La Fortuna

Very informative and fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Caño Negro Wildlife Refuge Boat Safari
Caño Negro Wildlife Refuge Boat Safari
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Roads were very bad!
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Feb 02, 2026

Hello Henry,

Thank you so much!
I am really happy to hear everything went perfectly and that you felt well taken care of throughout the trip.

I will be sure to pass your kind words along to Kennie as well. It was a pleasure helping you experience Costa Rica’s nature, history, and warm hospitality. Hope to help you plan another adventure in the future!

Pura Vida,
Olman

Trip of a lifetime!
Costa Rica | Jan 13 - Jan 24, 2026

Julie
Julie S.
San Jose, CA | Reviewed on Jan 31, 2026
An incredible trip full of fun and great memories . Olman was incredibly patient with my many calls and questions. Our favorite activities were the wildlife boat trip in Tortugero, zip lining in Monte Verde, the volcano hike in La Fortuna and the final night catamaran cruise in Tamarindo. Read more

An incredible trip full of fun and great memories . Olman was incredibly patient with my many calls and questions. Our favorite activities were the wildlife boat trip in Tortugero, zip lining in Monte Verde, the volcano hike in La Fortuna and the final night catamaran cruise in Tamarindo.

Hotel Review
Wyndham
Tamarindo

Hotel was quite run down and needs repairs. Great location and views but bedding was torn, sink had leaks and the water pressure on the shower was very low. There was a shortage of towels and issues with the dryers being broken. Breakfast was tasteless and bland. Tables not cleared at breakfast and dirty.

Authenticity & Character
big corporate hotel, very little charm
Location
great view
Staff
Not friendly and overworked, too much asking for tips
Cleanliness & Comfort
Bed linens ripped, sink leaks, shower pressure poor
Activity Reviews
Catamaran Sailing Excursion
Catamaran Sailing Excursion
Costa Rica

Crew was so friendly and views were amazing

Quality of Experience
comfortable ,
Food
Guides, Drivers and Staff
crew was awesome
Transport
Long ride from our hotel
Enjoy the Beauty of Tortuguero National Park
Enjoy the Beauty of Tortuguero National Park
Tortuguero

Great wildlife and wonderful guide. We saw and learned a lot

Quality of Experience
Guides, Drivers and Staff
Transport
San Jose - Tortuguero
San Jose - Tortuguero
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Very knowledgable
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Feb 02, 2026

Hello Julie!

Thank you so much!
You collected great photos, amazing!

It truly means a lot to hear this. I’m really glad you had such an amazing time and that those experiences became highlights of your trip.

It was a pleasure helping you plan this journey, and I appreciate your trust and patience just as much. Wishing you many more adventures ahead, and you’ll always be welcome back in Costa Rica!

Pura Vida,
Olman

11 Days Exploring Morocco
Morocco | Jan 7 - Jan 17, 2026

Diane
Diane B.
Canada | Reviewed on Jan 31, 2026
We spent 11 fantastic days exploring the sights, tastes and sounds of Morocco. Our driver, Tayeb, was super informative and a pleasure to speak with throughout our journey. He was a safe and experienced driver which was very reassuring. Our stays were in Rabat, Chefchauen, Fez, the Sahara, Ait Benhaddou and Marrakech. We enjoyed the variety of landscapes along the way, the hustle of the medinas, and the quiet dunes of the Sahara. Dune buggy and camel riding in the desert were memorable... Read more

We spent 11 fantastic days exploring the sights, tastes and sounds of Morocco. Our driver, Tayeb, was super informative and a pleasure to speak with throughout our journey. He was a safe and experienced driver which was very reassuring. Our stays were in Rabat, Chefchauen, Fez, the Sahara, Ait Benhaddou and Marrakech. We enjoyed the variety of landscapes along the way, the hustle of the medinas, and the quiet dunes of the Sahara. Dune buggy and camel riding in the desert were memorable highlights. The Medina and food tasting tour with Abdul in Fez really helped us appreciate the history and culture of the people living and working in the Medina.

Hotel Reviews
Riad Diamond of Marrakech
Marrakech
Authenticity & Character
Location
So close to restaurants and the main sites.
Staff
Cleanliness & Comfort
Dar Rihana Dades
Douar Aït Ouffi
Authenticity & Character
Location
If we had more time in the area, we would have enjoyed the hike through the gorge, but we only stayed the evening. It was a good place for a stopover on a long journey from the desert to Marrakech.
Staff
The brothers working at the hotel were wonderful right from the greeting to dinner service. The food in particular was outstanding!! The best we experienced throughout the trip. Every dish was artistically prepared and delicious.
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

A lovely experience in the desert- very well located camp - felt private.

Authenticity & Character
Location
Staff
The staff were super friendly and we enjoyed the music played at night around a campfire.
Cleanliness & Comfort
Riad Semlalia
Fès
Authenticity & Character
Location
Right in the heart of the Medina, close to restaurants and the main square.
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Kalaa
Rabat

Great staff, beautiful courtyard, delicious dinner and breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sunrise Hot Air Balloon Ride in Marrakech
Sunrise Hot Air Balloon Ride in Marrakech
Marrakesh

Once we finally got up in the air, we enjoyed the experience. (We were delayed by fog for two hours.) Our view above the clouds was beautiful, but brief, as we had to descend below the clouds again quickly. It took some time to find a safe place to set down, but floating over Berber villages was quite interesting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

We loved the food tour, but arrive hungry! There was so much delicious food to eat along the way - too much really! Pace yourself. We particularly enjoyed learning about the cooking process and sampling the Tangia and Machoui at Chez Lamine - both dishes unique to Marrakesh.

Quality of Experience
Guides, Drivers and Staff
Transport
Sorry - no driver that day.
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

Our tour guide, Abdul was amazing! He took the time to share the hidden gems within Marrakech and answered our many questions.

Quality of Experience
Guides, Drivers and Staff
Abdul was fantastic.
Transfer to Marrakech via Roses Valley, Ouarzazate & Aït Ben Haddou
Transfer to Marrakech via Roses Valley, Ouarzazate & Aït Ben Haddou
Morocco

We enjoyed our self guided tour of Ait Ben Haddou. Ouarzazate was a brief visit for photos. The roses are not in bloom in January so there was not much to see in the Roses Valley.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Merzouga to Boumalne Dades via Tinghir & Todra Gorge
Private Transfer from Merzouga to Boumalne Dades via Tinghir & Todra Gorge
Morocco

The landscape was beautiful. I wished we had a longer walk through the gorge. It was very pretty but brief.

Quality of Experience
Guides, Drivers and Staff
Transport
Buggy Adventure in the Desert
Buggy Adventure in the Desert
Merzouga

Lots of fun! A great way to experience the dunes.

Quality of Experience
Guides, Drivers and Staff
Transport
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga

Very interesting! Highly recommended.

Quality of Experience
Food
We loved the freshly homemade Berber pizza and tea.
Guides, Drivers and Staff
Our guide for the day was very friendly and informative.
Transport
Fes to Merzouga Sunset Camel Ride via Midelt & Erfoud
Fes to Merzouga Sunset Camel Ride via Midelt & Erfoud
Morocco

This was a long travel day, and unfortunately, there was a traffic delay which slowed us down. We opted not to have the camel ride on arrival to the desert as it was approaching sunset and getting late.

Quality of Experience
Guides, Drivers and Staff
Our driver to the desert camp, Hassan, was great. He was very welcoming and delivered us safely in the 4x4 over the dunes.
Transport
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes
Quality of Experience
Guides, Drivers and Staff
Our tour of Fez felt a bit rushed. We did enjoy the sites and learned about many of the crafts produced within the Medina.
Transport
A Drive from Chefchaouen to Fes via Volubilis, Moulay Idriss  & Meknes
A Drive from Chefchaouen to Fes via Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Our driver, Tayeb, did a great job maintaining the pace and providing lots of breaks as needed on a long day of driving.
Discover Chefchaouen with a Guide: A Photographer’s Dream
Discover Chefchaouen with a Guide: A Photographer’s Dream
Chefchaouen
Quality of Experience
Guides, Drivers and Staff
Transport
A Guided Exploration of Rabat
A Guided Exploration of Rabat
Rabat
Quality of Experience
Guides, Drivers and Staff
Transport
Casablanca Airport to Rabat via Casablanca City
Casablanca Airport to Rabat via Casablanca City
Morocco

Very beautiful and a good introduction to an important mosque.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Feb 01, 2026
Hi Diane, Thank you very much for sharing your experience with us. We are so happy to hear that you enjoyed your 11 days in Morocco. Tayeb will be very glad to know you enjoyed traveling with him. He always does his best to make guests feel safe, comfortable, and well informed. It is great to hear that you enjoyed the different cities, landscapes, busy medinas, and the calm Sahara dunes. We are also happy that the dune buggy and camel ride were highlights of your desert stay, and that the... Read more

Hi Diane,

Thank you very much for sharing your experience with us. We are so happy to hear that you enjoyed your 11 days in Morocco.

Tayeb will be very glad to know you enjoyed traveling with him. He always does his best to make guests feel safe, comfortable, and well informed. It is great to hear that you enjoyed the different cities, landscapes, busy medinas, and the calm Sahara dunes.

We are also happy that the dune buggy and camel ride were highlights of your desert stay, and that the Medina and food tour in Fez with Abdul helped you better understand the local culture and daily life.

Thank you again for traveling with us. We truly hope to welcome you back to Morocco in the future.

Best Wishes,
Abdel

2026 trip to Costa Rica
Costa Rica | Jan 19 - Jan 26, 2026

B
Beth L.
Newark, NJ | Reviewed on Jan 31, 2026
We had a wonderful trip to Costa Rica, planned by Holden, Nancy and Adrian at Serendipity Adventures. We got to experience everything we asked for, even while raining in the rainforest, and then some. Our long distance drivers were friendly, shared their knowledge of the area and made our rides pleasant. All of our guides were enthusiastic, knowledgeable and fun to spend time with. Mariano guided us through Mystico Hanging Bridges Park, Ron Vargas led us on a birdwatch . and our... Read more

We had a wonderful trip to Costa Rica, planned by Holden, Nancy and Adrian at Serendipity Adventures. We got to experience everything we asked for, even while raining in the rainforest, and then some. Our long distance drivers were friendly, shared their knowledge of the area and made our rides pleasant. All of our guides were enthusiastic, knowledgeable and fun to spend time with. Mariano guided us through Mystico Hanging Bridges Park, Ron Vargas led us on a birdwatch . and our kayaking guide at Arenal Water sports was very patient and supportive as we began our kayaking in the rain, before it stopped, (offering to switch to pontoon if needed). We enjoyed the chocolate /coffee tour at North Fields and the personlized introduction to Huber's farm Paraiso and cooking with Carmen and Marie offered another look into life in Costa Rica.

Our stay at Arenal Manoa was wonderful. It is a beautiful hotel spread out over lush gardens and the hot springs were a blessing to have on those rainy days, especially after the rigorous hikes at Mystico. The staff is especially accommodating, with transport offered to get around if needed, umbrellas provided, and several restaurant options. The rooms were spacious and well appointed with many amenities. We waited patiently for our view of the volcano, which finally came.

We had a nice experience at La Mariposa in Manuel Antonio. The staff was very helpful and the hotel offers shuttle service to the beach. There was a lovely pool and excellent restaurant that serves breakfast, lunch and dinner overlooking the ocean. Our room's furnishings were older, but clean, comfortable and had a beautiful ocean view with a terrace to watch the beautiful birds and sunsets from.

Our experience with Serendipity Adventures was top rated. Holden, Nancy and Adrian planned a great trip. Adrian was especially helpful on the ground in Costa Rica , ready to help with possible flight and hotel changes due to storms in US.
We highly recommend working with them.

Hotel Reviews
Hotel La Mariposa
Manuel Antonio

A pretty hotel at the top of the hill in Manuel Antonio. There were rooms spread out. Our room was one flight up stairs for top floor room with beautiful ocean view. A shuttle is offered several times a day to the public beach. The hotel has a beautiful pool and restaurant overlooking the Pacific ocean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

A beautiful hotel spread out over lush gardens and the hot springs are a blessing to have on rainy (rainforest) days espedcially after rigorous hikes. The staff is especially accommodating, with transport offered to get around if needed, umbrellas provided in rooms and main buildings, and several excellent restaurant options for breakfast, lunch and dinner. Lots of beautiful birds to be seen, as well as a sloth or two.

Authenticity & Character
Location
Staff
Always accomodating, friendly, helpful.
Cleanliness & Comfort
Activity Reviews
Private Rainmaker Conservation Park
Private Rainmaker Conservation Park
Manuel Antonio

The park, while beautiful has a trail that is not as well maintained with railings . It included steep climbs and hanging bridges ( unexpected) that were also not in good condition ( as Mystico). It was difficult to enjoy the beautiful scenery of waterfalls and forest as we made our way through the more difficult trail. our guide, Alex, was very good, and very supportive and patient. He was very knowledgable of the area and we learned alot. He stopped to show anything he thought might be of interest, - animals, insects, etc. Also, the activity was longer than expected as the travel to the park was over 30 minutes.

Quality of Experience
Guides, Drivers and Staff
Transport
Picked up on time. Our guide , Alex, was informative on the way to and from the park.
Coffee, Chocolate and Sugar Cane Farm Tour
Coffee, Chocolate and Sugar Cane Farm Tour
Arenal/La Fortuna

A fun and very well orchestrated tour of a local chocolate and coffee farm. Very thorough, lots of sampling! The tour guides are very enthusiastic and great with public speaking.

Quality of Experience
Guides, Drivers and Staff
Transport
Private: Birdwatching in Arenal Mundo Aventura Park
Private: Birdwatching in Arenal Mundo Aventura Park
Arenal/La Fortuna

We enjoyed the walk through the beautiful garden with Ron, who is very enthusiastic about birding. unfortunately, the birds were not as accommodating as he would have liked, though we/he did see many and shared the list with us afterwards. We had a wonderful time speaking with him over breakfast and learning more about nature in costa Rica. The activity was scheduled for 5:30-7:30. It was actually longer, as we had breakfast after the walk.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Organic Cooking Class
Private Organic Cooking Class
Arenal/La Fortuna

Mariano picked us up along with another couple who shared our walking tour of the farm with Huber. He shared his family's history and experience operating the small farm . We learned about their local plants, produce, spanish names - it was very inclusive and immersive experience. We then joined a cook and other volunteers in the kitchen for some chopping, prepping and tortilla making, before sitting down with them to a delicious meal of orroz con pollo with fresh salad from the garden.

Quality of Experience
Food
everything!
Guides, Drivers and Staff
We appreciate Huber, Marie and Carmen sharing the farm and home with us.
Transport
Kayaking on Lake Arenal
Kayaking on Lake Arenal
Arenal/La Fortuna

We arrived to find the lake choppy due to raining. The guide was very patient, offered to use the pontoon if we felt uncomfortable. We tested the water, rain stopped and we had a very enjoyable kayak ride for 2 hours, close to shore

Quality of Experience
Guides, Drivers and Staff
unfortunately do not have the name. Arenal water sports
Transport
Private Arenal Hanging Bridges Walk
Private Arenal Hanging Bridges Walk
Arenal/La Fortuna

Mariano guided through this beautiful reserve. It was more rigorous and steep than we expected, but Mariano was patient. Very enthusiastic and informative, stopping to find insects, reptiles and other animals native to the forest. The reserve is very well maintained and we felt very safe on the bridges. We enjoyed our time with him

Quality of Experience
Guides, Drivers and Staff
Mariano- very enthusiastic and knowledgeable
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 11, 2026

Hello Beth
Thank you so much for your detailed and thoughtful review. I'm so glad to hear you both enjoyed your time in Costa Rica. Thank you also for mentioning my team members by name. They work hard to make sure each traveler has the best experience 🙏🏼🙏🏼🙏🏼
Thank you
Holden Ketchum
Serendipity Adventures

5 Days in Bangkok and Phuket
Thailand | Jan 25 - Jan 30, 2026

Kamal
Kamal E.
Los Angeles, CA | Reviewed on Jan 31, 2026
The planning and organization was great. Everything was super punctual. We maximized the time spent in Bangkok and Phuket. The only issues I had was with the quality of the food offered which was all not very good and the very early pickup times every day. The speedboat taken to Phi Phi was very crowded and smelled like gasoline to the point of being nauseous. Read more

The planning and organization was great. Everything was super punctual. We maximized the time spent in Bangkok and Phuket. The only issues I had was with the quality of the food offered which was all not very good and the very early pickup times every day. The speedboat taken to Phi Phi was very crowded and smelled like gasoline to the point of being nauseous.

Activity Reviews
Phuket Elephant Sanctuary
Phuket Elephant Sanctuary
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Koh Phi Phi By Speedboat
Explore the Koh Phi Phi By Speedboat
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phang Nga Bay Speedboat Adventure
Phang Nga Bay Speedboat Adventure
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bangkok – Maeklong Railway market - Damnoen Saduak floating market
Bangkok – Maeklong Railway market - Damnoen Saduak floating market
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bangkok Spiritual Encounter
Bangkok Spiritual Encounter
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Minah Trinh
Minah
Minah Trinh
Local specialist in Bangkok | Replied on Feb 23, 2026
Thank you for your feedback. We’re very glad to hear you were happy with the planning, organization, and punctuality, and that you were able to make the most of your time in Bangkok and Phuket.
We also appreciate your feedback regarding the early pickup times. While we sometimes schedule early departures to help guests avoid traffic or crowds
Thank you again for taking the time to provide detailed feedback. It helps us improve and ensures we deliver better experiences in the future. We truly... Read more

Thank you for your feedback. We’re very glad to hear you were happy with the planning, organization, and punctuality, and that you were able to make the most of your time in Bangkok and Phuket.
We also appreciate your feedback regarding the early pickup times. While we sometimes schedule early departures to help guests avoid traffic or crowds

Thank you again for taking the time to provide detailed feedback. It helps us improve and ensures we deliver better experiences in the future. We truly appreciate you traveling with us and hope to have the opportunity to create an even smoother experience for you next time.

Australian Adventure
Australia | Jan 16 - Jan 29, 2026

K
kevin o.
Chicago, IL | Reviewed on Jan 31, 2026
We had a fantastic experience with KimKim Travel planning our trip to Australia, including Melbourne and the Great Barrier Reef. The KimKim team was incredibly responsive and well organized, the collaboration between the client engagement and operations teams felt seamless from start to finish. KimKim planned all our hotels, transports, and tours. They even booked our flight from Melbourne to Cairns. Their website was easy to use and very effective. It was so simple to make a change to... Read more

We had a fantastic experience with KimKim Travel planning our trip to Australia, including Melbourne and the Great Barrier Reef. The KimKim team was incredibly responsive and well organized, the collaboration between the client engagement and operations teams felt seamless from start to finish.

KimKim planned all our hotels, transports, and tours. They even booked our flight from Melbourne to Cairns. Their website was easy to use and very effective. It was so simple to make a change to the itinerary. I could do it on their site from my phone wether I was sitting in my seats at the Australian Open or in the Daintree Rainforest The whole process was smooth and stress-free—highly recommend! Shout out to the KimKim team Samantha, Lea, & Chinh....

Local specialist: Samantha Slais
Samantha
Samantha Slais
Local specialist in Kimkim HQ | Replied on Feb 03, 2026

Thank you so much for your kind review, Kevin!
It was a pleasure to help you and Joan plan a once-in-a-lifetime trip to the Aussie Open, and we are so glad that you were able to enjoy a relaxing adventure.
We hope you consider kimkim for your future international adventures!! 🌎

Moroccan adventure
Morocco | Jan 16 - Jan 27, 2026

Bryan
Bryan T.
Memphis, TN | Reviewed on Jan 31, 2026
Said and the KimKim team assembled an absolutely amazing vacation!!! everyone he had pick me up, drive me or guide me was professional, knowledgeable, and extremely friendly. When we had bad weather Said was on top of it and made recommendations & they were perfect. He did all the work while I was able to enjoy the trip. He laid everything out for me & was in constant contact throughout the trip, making sure everything was running smoothly. If I ever had a question or wanted to change an... Read more

Said and the KimKim team assembled an absolutely amazing vacation!!! everyone he had pick me up, drive me or guide me was professional, knowledgeable, and extremely friendly. When we had bad weather Said was on top of it and made recommendations & they were perfect. He did all the work while I was able to enjoy the trip. He laid everything out for me & was in constant contact throughout the trip, making sure everything was running smoothly. If I ever had a question or wanted to change an itinerary, he accommodated. I’m very pleased with the service and will definitely use Said and KimKim again.

Anas was my driver for a lot of my trip and he was so nice. We really got to know one another & I highly recommend using him. He was so very friendly and accommodating. Also had an amazing guide in High Atlas Mountains (Mustapho Oubraim). We encountered a large snow storm that required an itinerary change, and he made an unforgettable experience happen.

Thanks so much for a fantastic adventure…Bryan

Hotel Reviews
Desert Luxury Camp Erg Chebbi
Merzouga

Staff was absolutely amazing play musical into the night and had us, the guest, participate with them. Everyone had an amazing time learning more about the Moroccan culture.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

Staff was extremely attentive to your needs, and the views are amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

Great way to see the city with knowledgeable and friendly guidance

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Feb 05, 2026

Hi Bryan,

Thank you so much for your kind words! We’re glad to hear that you enjoyed every part of your trip and felt well taken care of. It means a lot to know that Anas, Mustapho, and the whole team could make your experience smooth, memorable, and fun, even with the snowstorm!

We loved helping you explore Morocco and are so happy you could relax and enjoy the journey. We’d be delighted to plan another adventure for you anytime.

Best Wishes,
Mohamed

9 days in Egypt: Giza + Cairo + Cruise on the Nile.
Egypt | Jan 16 - Jan 23, 2026

B
binh n.
Canada | Reviewed on Jan 31, 2026
Generally: Amazing!
Some minor hick-ups:
1- HESHAM, the guide in Cairo was knowledgeable but not professional. He flirted and harassed my wife, saying to her such as "You are delicious, can I taste you". She had to push him away. I was not present, she only reported to me afterward. This kind of behavior is not acceptable. Imagine what may happen to a solo female traveler.
2- On the way to Cairo airport I discovered not having my flight tickets Cairo to Luxor. SAMARA was extraordinary to... Read more

Generally: Amazing!
Some minor hick-ups:
1- HESHAM, the guide in Cairo was knowledgeable but not professional. He flirted and harassed my wife, saying to her such as "You are delicious, can I taste you". She had to push him away. I was not present, she only reported to me afterward. This kind of behavior is not acceptable. Imagine what may happen to a solo female traveler.

2- On the way to Cairo airport I discovered not having my flight tickets Cairo to Luxor. SAMARA was extraordinary to arrange everything so that we can get on board on time. He helped us go through custom at Cairo airport smoothly. I give him 6 stars over five!

3- OMAR deserved 6 stars over five. He was very knowledgeable, very professional and very nice person.

4- Services on the boat were very good. No complain whatsoever.

I was with KimKim in 2025 in Morocco, in Egypt in 2026 and will use KimKim again for my future travel.

Local specialist: Nader Hussein

Highly recommend
Galapagos Islands | Jan 17 - Jan 24, 2026

C
Christopher E.
Chicago, IL | Reviewed on Jan 31, 2026
We had an amazing trip with the help of Paola and her recommendations. The guides went above and beyond. Highly recommend her. Read more

We had an amazing trip with the help of Paola and her recommendations. The guides went above and beyond. Highly recommend her.

Hotel Reviews
The Royal Palm Hotel Galapagos - Curio Collection by Hilton
Santa Cruz
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Iguana Crossing Boutique Hotel
Galápagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Blu Galapagos Sustainable Waterfront Lodge
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Courtyard by Marriott Quito Airport
Quito

Relatively new hotel across the street from the airport. Very convenient.

Authenticity & Character
Location
right outside of the airport
Staff
Cleanliness & Comfort
Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Feb 02, 2026

Hi Chris! Thank you so much for your lovely review. This truly means a lot to me. I’m so happy to hear you had an amazing trip and that the guides went above and beyond to make it special. It was a pleasure helping you plan this experience, and I’m wishing you and Melissa many more wonderful adventures ahead. Warmly, Paola :)

Cannon was incredibly on top of things from s...
Japan | Jan 19 - Jan 30, 2026

H
Henry M.
Phoenix, AZ | Reviewed on Jan 31, 2026

Cannon was incredibly on top of things from start to finish. Recommending activities and places we hadn’t even thought of. Originally we had a list of places we wanted to go and he tried his best to make it work before he kindly explained that our plan was physically impossible. This trip would not have gone as smooth or as well without Cannons help, I genuinely wish he could book everything I do.

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Feb 05, 2026

Hi Henry,

Thank you so much for your generous and thoughtful review. It truly means a lot to hear that the trip came together so smoothly and that the recommendations added value to your experience.

It was a pleasure working with you from the planning stage through to the journey itself, and I really appreciate your trust and flexibility along the way. Helping turn ideas into a realistic and enjoyable itinerary is exactly what I strive for, so your feedback is incredibly rewarding.

Wishing you many more amazing travels ahead, and I’d be delighted to help anytime in the future.

Best,
Cannon

An Unforgettable Sri Lankan Experience
Sri Lanka | Jan 20 - Jan 29, 2026

Harry
Harry H.
France | Reviewed on Jan 31, 2026
My first interaction with kimkim was with Shalindra. From the very first communication and throughout the trip planning process, Shalindra was fantastic. He was quick to respond to every message I sent and answering all of my questions. The 10 day trip to Sri Lanka exceeded my expectations. However, my biggest thank you goes to my tour guide, Pramith. He was so on top of things with the schedule and when we had time while driving from one place to the next, he made suggestions of other places... Read more

My first interaction with kimkim was with Shalindra. From the very first communication and throughout the trip planning process, Shalindra was fantastic. He was quick to respond to every message I sent and answering all of my questions. The 10 day trip to Sri Lanka exceeded my expectations. However, my biggest thank you goes to my tour guide, Pramith. He was so on top of things with the schedule and when we had time while driving from one place to the next, he made suggestions of other places to go that were not part of the itinerary. I think we learned a lot from each other, had many laughs along the way and had such a varied itinerary from history, culture and education to hikes, nature walks and views of some magnificent scenery. The food did not disappoint either. Having a food allergy, Pramith made sure I was able to eat safely and took good care of me. Lastly, I must mention about the people of Sri Lanka. They are among some of the most friendly people I have met in my travel experiences. My observation and interaction with many people during the trip, I could tell that their smiles and friendliness was not an act just for tourists, but is their way of life. Overall, an amazing and unforgettable experience thanks to Pramith and Shalindra.

Hotel Reviews
Sofia Colombo City Hotel
Colombo

Definitely a higher-end hotel with some fantastic views and a comfortable room. Large, varied breakfast. Also ate a buffet dinner at this hotel. While eating on the later side (about 8:30) there were several items not refilled and service was a bit spotty however the manager recognizing a couple of missteps from her staff quickly made everything right.

Athgira River Camp
Udawalawe

Great hotel and fantastic location being in close proximity to the entrance to the Udawalawe National Park. Enjoyed a tasty dinner at this hotel with an incredible server.

Heaven Seven Hotel Kandy
Kandy

A nice hotel with fantastic views. Large breakfast area and a great staff.

Kevans Casa
Mahiyangana

Beautiful, modern property with a friendly staff and great breakfast. Lovely swimming pool/bar area. Traveling solo, the room was fine but for a couple traveling together, the room was very small and would be impossible for two people to move around each other.

Athena Lake
Dambulla

Large room, friendly staff and tasty breakfast overlooking the beautiful property. A walk each morning down a short path to the lake was a peaceful way to start the day.

The Covanro
Veyangoda

Great breakfast and good size room. Friendly service and next to a neighborhood to walk the streets for some exercise. Older hotel in need of some maintenance and renovations

Activity Reviews
Galle Dutch Fort Visit
Galle Dutch Fort Visit
Sri Lanka

Be sure to explore this ancient fort and viewing three different bastions. It’s quite a large fort and after walking along the ramp parts, be sure to walk up and down some of the streets in the ancient city. It has a good vibe and some great architecture.

Udawalawa Village Walk - 04
Udawalawa Village Walk - 04
Udawalawe

The best way to experience the locals and their generosity and kindness is by visiting with them. A tasting of some coconut sap paired with cassava and sambol makes this activity worth doing. Also, observe a local mining for some gems. Quite interesting the way this is done.

Rathna Ella Combined Village Experience
Rathna Ella Combined Village Experience
Mahiyanganaya

Don’t miss this walk to the waterfalls. It’s mostly flat, shaded and quite enjoyable. Not much wildlife to see but it’s a peaceful and serene walk. Be sure to check out the pottery making afterwards. It’s a fun experience with the locals to witness.

Safari in Udawalawa National Park
Safari in Udawalawa National Park
Sri Lanka

A great way to experience the Udawalawe National Park. Prathapa was my guide and his knowledge of the animals and birds was outstanding. He drove to some locations other vehicles did not go to which was perfect for spotting some lesser seen wildlife.

On the way city tour around Ella attractions
On the way city tour around Ella attractions
Sri Lanka

Ella town has a good vibe. My guide and I ate a tasty lunch at the Chill Restaurant. Great, friendly staff who were helpful with the menu.

Discover Ella
Discover Ella
Sri Lanka

A hike to Ella Rock provides some magnificent views. Totally worth the entrance fee. Be sure to take a bottled water with you but if you forget, there are a couple of stands along the trail that sell crackers, candy, soft drinks/juices and water. Additionally, be sure not to miss a spectacular sunrise at Lipton Seat. You won’t be disappointed that you woke up early with such a beautiful sight. Just be sure to take warmer clothing and wear pants as it is quite windy and chilly at this location.

Discover Ancient Polonnaruwa
Discover Ancient Polonnaruwa
Sri Lanka

An amazing experience with so many different locations. Highly recommend hiring a guide to be sure not to miss any of the sites. I had an 80+ year old man guide me through this place. His knowledge was absolutely incredible as he was a former archaeological professor at the university and had been providing tours for over 30 years. I could tell by the interactions of other guides that my guide was well respected.

Visit Sigiriya Rock Fortress
Visit Sigiriya Rock Fortress
Sri Lanka

This place is absolutely incredible and highly recommend using a guide for this activity…totally worth it for an enriched experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shalindra Samarakoon
Shalindra
Shalindra Samarakoon
Local specialist in Sri Lanka | Replied on Jan 31, 2026
Hi Harry, Thank you so very much for your amazing review & comments!
I'm more than happy that you enjoyed your vacation in Sri Lanka and experienced our local hospitality with smiles. And I'm truly honoured to be your local travel expert who planned your holiday as per your expectations.
Please do spread your wonderful experience about Sri Lanka to your family & friends who would like to visit Sri Lanka.
Our beautiful Island has so much to offer & I invite you to come again to Sri Lanka to...
Read more

Hi Harry,

Thank you so very much for your amazing review & comments!
I'm more than happy that you enjoyed your vacation in Sri Lanka and experienced our local hospitality with smiles. And I'm truly honoured to be your local travel expert who planned your holiday as per your expectations.
Please do spread your wonderful experience about Sri Lanka to your family & friends who would like to visit Sri Lanka.
Our beautiful Island has so much to offer & I invite you to come again to Sri Lanka to discover & explore the northern part as well.

Stay connected with Kimkim Travel!
I'm always available for any future requirements of trip planning to Sri Lanka.

Thank you,
Shalindra

Cannon can
Japan | Jan 19 - Jan 30, 2026

K
kohlton r.
Japan | Reviewed on Jan 31, 2026

Cannon was very clear an communicative, answered and question we could throw at him. Was very knowledgeable and accommodating of our needs and wants. Our two tour guides were also excellent and i would highly recommend them to anyone!

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Feb 05, 2026

Hi Kohlton,

Thank you so much for the kind words. I really appreciate it.

I’m glad I could be clear and responsive throughout the planning, and it’s great to hear everything felt well-supported from your side. I’ll also be sure to pass your feedback along to the guides, they’ll be very happy to hear this.

It was a pleasure working with you, and thank you again for the recommendation. If your travels ever bring you back this way, I’d be more than happy to help again.

All the best,
Cannon

BRAVO! BRAVO! BRAVO!
Costa Rica | Jan 21 - Jan 28, 2026

Angie
Angie B.
Miami, FL | Reviewed on Jan 30, 2026

BRAVO! BRAVO! BRAVO!

This was my 1st time booking with KIMKIM and I must say they are one of the best in the industry! From start to to finish the entire process was seamless and awesome! Gustavo was also incredible! He was available for myself & my clients whenever we needed him or had questions.

I look forward to working with KIMKIM as much as possible and creating happy clients all the way!!!!!

Local specialist: Gustavo Camperos

Cambodia will stay in our hearts and memories forever
Cambodia | Jan 10 - Jan 22, 2026

Susan
Susan C.
San Francisco, CA | Reviewed on Jan 30, 2026
Our trip to Cambodia was absolutely exceptional. Everything about the trip exceeded my expectations. We stayed at 3 properties (Palace Gate Hotel in Phnom Penh, Maisons Wat in Battanbang and Templation in Siem Riep); all wereabsolutely wonderful. They were beautiful and extremely comfortable, without being ostentatious or out of place. The staffs at each hotel were helpful and welcoming. The activities were amazing -- In Phnom Penh, we loved the impressive National museum and perfect... Read more

Our trip to Cambodia was absolutely exceptional. Everything about the trip exceeded my expectations. We stayed at 3 properties (Palace Gate Hotel in Phnom Penh, Maisons Wat in Battanbang and Templation in Siem Riep); all wereabsolutely wonderful. They were beautiful and extremely comfortable, without being ostentatious or out of place. The staffs at each hotel were helpful and welcoming.

The activities were amazing -- In Phnom Penh, we loved the impressive National museum and perfect Royal Palace. In Battambang, we loved seeing the great artisans (especially the pottery making) and experiences like rice paper making. And, of course, it was unbelievable to be in Siem Reap with the extraordinary temples, including Ankor Wat, but also such gems as Banteay Srei.

We had some fabulous meals and are now big fans of Khmer food. We would especially call out the world-class meal we had at the Embassy (Siem Reap) with chef Kimsan Pol and her all female team. We also had a great meal at the sister restaurant in Phnom Penh, Sombok. We had the requisite cocktail at the Elephant Bar (Raffles), which had great cocktails, but even more enjoyed the Le Moon Rooftop Bar in PHnom Penh.

Our guides were excellent -- knowledgeable, pleasant, and helpful. Pikh in Phnom Penh was one of the best guides ever. She had great knowledge, was very flexible about incorporating our needs, and just a pleasure to know. Arn was also excellent. Steve, our local specialist, did a great job of accommodating our needs and adjusting to the things we wanted to spend time doing. He found us great places to stay, arranged all of our activities, as well as our great guides. He was super responsive.

The people of Cambodia are especially warm and welcoming. This would be worth noting at any time, but given the very difficult history of Cambodia, and even some of the current bombing at the border, this is extraordinary. We felt welcome everywhere we went and loved meeting the people there.

Thank you for an absolutely wonderful holiday. Cambodia has become a place that is near and dear to my heart. Come visit. You won't be disappointed!

Hotel Reviews
Palace Gate Hotel & Resort
Phnom Penh

This hotel is perfectly situated and the just the right amount of luxury! It feels like it belongs here and yet is so comfortable, with great food, a wonderful breakfast every day, and incredibly helpful Staff. Also, the pool is absolutely exquisite and a lovely thing to have in such a hot climate.

Authenticity & Character
Location
Cleanliness & Comfort
Maisons Wat Kor

Maisons Wat Kor is an amzingly beautiful hotel. The staff are incredibly helpful and welcoming. The common areas are beautiful with amazing plantings. The rooms are spacious, comfortable and so pretty. Everything was perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Banteay Srei
Banteay Srei
Siem Reap

I don't think that many people go to Banteay Srei, but it was absolutely beautiful and incredible. We loved the place, the intricate and exquisite carvings, the small number of toursists. And the drive there went through some nice villages. It was great!

Quality of Experience
Transport
Destination dining at Villa Chandara
Destination dining at Villa Chandara
Siem Reap

Awkward concept -- we were not comfortable during this entire event. Going through an impoverished village and then riding an oxcart, while locals zoom by on the motorbikes. Getting off a boat (when the ride was not necessary or appealing) and being offered champagne in a dirt patch by the river in the middle of the afternoon). I could go on from there. But, this was the only low point of the trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Apopo Landmine detecting rats
Apopo Landmine detecting rats
Siem Reap

Surprisingly, we loved this. Super interesting. Great tour.

Dinner at Jaan Bai
Dinner at Jaan Bai
Battambang

Not super special -- food was mediocre, atmosphere not local, people all tourists, room very hot without ventilation (many had fans, but we did not!)

Quality of Experience
Food
Half day countryside local industries by remork
Half day countryside local industries by remork
Battambang

Loved spending the day going to these different places. The family who made pottery was especially great!

Quality of Experience
Phare Ponleu Selpak in Battambang
Phare Ponleu Selpak in Battambang
Battambang

Wow! The circus was truly extraordinary. We loved seeing these young people perform!

Quality of Experience
Tuol Sleng, Russian Market & Killing Fields in the morning
Tuol Sleng, Russian Market & Killing Fields in the morning
Phnom Penh

Not to be missed. So very sad, but essential to understanding the history.

Quality of Experience
Guides, Drivers and Staff
Sunset cruise with tapas and wine, Phnom Penh
Sunset cruise with tapas and wine, Phnom Penh
Phnom Penh

We loved cruising on the river, seeing the city at sunset and just relaxing after a day of touring. Fabulous!

Quality of Experience
Sosoro Museum
Sosoro Museum
Phnom Penh

This is an incredible museum. We learned a ton about the history of Cambodia and needed lots more time for our visit.

Quality of Experience
Royal Palace
Royal Palace
Phnom Penh

The Royal Palace was absolutely gorgeous and impeccably kept up. Great visit!

Quality of Experience
National Museum
National Museum
Phnom Penh

Extraordinary museum. Great artifacts, beautiful buildings, wonderful experience.

Quality of Experience
Short Phnom Penh orientation tour by cyclo
Short Phnom Penh orientation tour by cyclo
Phnom Penh

Great way to see the city! So much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Steve Lidgey
Steve
Steve Lidgey
Local specialist in Cambodia | Replied on Jan 31, 2026
Dear Susan,
Thanks so much for the lovely words. I love this: 'Cambodia will stay in our hearts and memories forever'. This is not the first time I've heard similar words from departing guests. Many visitors cherish the charms of Cambodia and that a developing country can inspire others. In fact, you really should work for the Ministry of Tourism!
Thank you also for appreciating the local activities and exploring villages around Battambang, the pottery village near Kompong Chhnang and much...
Read more

Dear Susan,
Thanks so much for the lovely words. I love this: 'Cambodia will stay in our hearts and memories forever'. This is not the first time I've heard similar words from departing guests. Many visitors cherish the charms of Cambodia and that a developing country can inspire others. In fact, you really should work for the Ministry of Tourism!
Thank you also for appreciating the local activities and exploring villages around Battambang, the pottery village near Kompong Chhnang and much more besides. Many visitors just spend a couple of days to see the famous temples, without straying into the provinces. But a visit to these places is a far better way to get the feel of the destination.
I will pass on the kind words about the tour guides to then when we next meet.
Thanks again for travelling with Travel Asia a la carte/Kimkim to Cambodia. It was great to share a few moments with you at the hotel in Siem Reap. Please keep up the good work in promoting Cambodia!
Best regards from sunny Siem Reap.
Steve.

8 Fun days in Costa Rica
Costa Rica | Jan 15 - Jan 24, 2026

Jim
Jim C.
Denver, CO | Reviewed on Jan 30, 2026
Getting though Immigration/Customs was lengthy, and traffic made the trip from landing to our 1st lodging a 6 hour ordeal.
Volcano Lodge: Room was adequate, but the grounds were amazing - gardens and thermal pools.
Cloud Forest Lodge: Room was large and comfortable. Restaurant and staff were great
Hotel La Mariposa: Room was large and comfortable, great view of the ocean from the balcony. Dinner menu was lacking. Easy short walk to La Milagro for excellent dinners.
All 3 had great...
Read more

Getting though Immigration/Customs was lengthy, and traffic made the trip from landing to our 1st lodging a 6 hour ordeal.
Volcano Lodge: Room was adequate, but the grounds were amazing - gardens and thermal pools.
Cloud Forest Lodge: Room was large and comfortable. Restaurant and staff were great
Hotel La Mariposa: Room was large and comfortable, great view of the ocean from the balcony. Dinner menu was lacking. Easy short walk to La Milagro for excellent dinners.
All 3 had great breakfasts
Both Kimkim and Serendipity kept us informed as we traveled. All transfers and pick-ups for activities were on-time.
Mariano led a nice hike through Arenal 1968, pointing out interesting features (although the clouds never let us see the volcano). We were never rushed, and enjoyed the waterfall. He was a trouper after his very long day getting us from the airport.
Moisses (Moi) was an enthusiastic and knowledgeable guide on the river float. He took the effort to separate us from the crowds of other rafts on the river - it was like we had the place to ourselves. Saw monkeys and a crocodile.
The Coffee and Chocolate (and sugar cane) Tour was interesting and tasty.
The Night Walk was a disappointment. Martin spoke very softly, especially for a group of 8-10 people. We never saw anything larger than a finger. Likewise, the Santa Elena hike never produced anything other than insects and plants. At least we could see the forest around us, unlike the Night Walk. I would suggest 1 or the other; not both - too similar.
Andres was an amazing guide at Manual Antonio. Seems like he knows every guide there and kept getting (and giving) tips on what to see and where. Very knowledgeable and enthusiastic. Birds, monkeys and sloths
The Catamaran Tour was fun, and we got to see dolphins and whales. Unfortunately, recent rains meant limited visibility and not good snorkeling conditions. Good meal and very friendly crew.
RideCR had the most comfortable vans. We were pleasantly amazed at how courteous the drivers are in CR, especially given the narrow roads.

Hotel Reviews
Hotel La Mariposa
Manuel Antonio

Nice large corner room with balcony and views on 2 sides. Nice views to the ocean. Easy to get to other restaurants and shops by a short walk or the local bus ($1 per passenger, every 15-20 minutes). Very good breakfast. Did not seem like dinner choices were authentic/local.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cloud Forest Lodge
Monteverde

Pleasant and welcoming staff. Large room. Emphasis on sustainability. Nice dining room. Good menu with varied, authentic options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Volcano Lodge, Hotel & Thermal Experience
San Carlos, Alajuela

Adequate, small room. Beautiful grounds. Thermal pools were very enjoyable. Great breakfasts and enough choices of local dinner options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Catamaran Tour with Meal
Catamaran Tour with Meal
Costa Rica

Saw whales and dolphins. Surprisingly good meal.

Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica

We had a great guide and saw lots of wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Santa Elena Cloud Forest Reserve Guided Hike**
Santa Elena Cloud Forest Reserve Guided Hike**
Monteverde
Night Walk at Children's Eternal Forest
Night Walk at Children's Eternal Forest
Monteverde
Guides, Drivers and Staff
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica
Safari Float on the Peñas Blancas River
Safari Float on the Peñas Blancas River
Arenal/La Fortuna
Guides, Drivers and Staff
Arenal Volcano Hike & La Fortuna Waterfall
Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Jan 31, 2026
Hola Jim, Thank you very much for taking the time to share such a detailed and thoughtful review of your Costa Rica experience. I truly appreciate your feedback, and I’m very grateful for the opportunity to have assisted you with this journey. I’m glad to hear that overall you enjoyed the trip and that the accommodations, breakfasts, guides, and transportation met your expectations. It’s wonderful to know that you appreciated the gardens and thermal pools at Volcano Lodge, the comfort and... Read more

Hola Jim,

Thank you very much for taking the time to share such a detailed and thoughtful review of your Costa Rica experience. I truly appreciate your feedback, and I’m very grateful for the opportunity to have assisted you with this journey.

I’m glad to hear that overall you enjoyed the trip and that the accommodations, breakfasts, guides, and transportation met your expectations. It’s wonderful to know that you appreciated the gardens and thermal pools at Volcano Lodge, the comfort and service at Cloud Forest Lodge, and the ocean views at La Mariposa. I’m also happy that our coordination with Kimkim and Serendipity, as well as the punctuality of transfers and tours, contributed to a smooth experience.

Thank you as well for highlighting our guides. I will be sure to share your kind words with Mariano, Moisés, and Andrés—they will be delighted to know their passion, knowledge, and dedication made such a positive impact on your trip. Your comments about Andrés at Manuel Antonio and Moisés on the river float are especially appreciated.

I also value your honest feedback regarding the Night Walk and the Santa Elena hike. This kind of insight is extremely helpful and allows us to better guide future travelers in choosing experiences that best match their interests. Your suggestion of selecting one or the other is very well noted.

Regarding the catamaran tour, I’m glad you were able to enjoy the wildlife sightings and onboard experience, and I appreciate your understanding regarding snorkeling conditions, which can be affected by recent weather.

Thank you once again for trusting us with your Costa Rica adventure. It was truly a pleasure working with you, and I hope we may have the opportunity to welcome you back in the future for another unforgettable experience.

Warm regards and Pura Vida,

Elena Mora
Serendipity Adventures, Costa Rica

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