Kimkim Trip Reviews

Kimkim did a wonderful job of helping us to plan our first trip to Italy. From creating an exciting itinerary to booking tours, they really planned a great trip for us. I loved that you could ask questions and make suggestions for each of the things they planned, before you even book the trip. And then a few weeks before we started our trip, Leslie was so patient with our last minute questions...and I asked a lot of them!

Once we left for Italy, their daily reminder of what was on our itinerary for the next day was so helpful and comforting. During the trip, they responded very quickly to real time questions during the day.

The meeting places were exactly where they said they would be. Each tour was wonderful. The driver who picked us up at the airport waited so patiently for us. The Naples food tour was so delicious and the portions were large. The guide, Sara was awesome! The driver from Naples to Sorrento was wonderful (GianFranco?) and the Pompeii tour guide was so informative and really customized our tour to what we were interested in. She knew everything about Pompeii!! Loved her! (sorry, can't remember her name). The Jewish Ghetto tour was perfect. The guide (Sara?) was so knowledgeable about everything. We loved her and the tour. The pasta making experience was so much fun. The instructors/chefs were fun and patient. Everything was so well organized. And I can't believe how easy they made it feel/seem as we made pasta. So enjoyable!! The Colosseum Tour and Sistine Chapel Tour were both well organized and informative. We loved the tour guides. The Oreste/Contadina Farm experience was lovely. Oreste was fascinating. We learned about our host and how he maintains his farm. The food was outstanding and delicious and generous.

The hotels were awesome! They were so clean and the breakfasts were all so full and delicious. An interesting thing happened when we checked into our first hotel, we entered our hotel room and there was no electricity. We called down to the front desk and found out you had to put your room card into the slot to make the electricity turn on. Ha ha!! The first hotel in Rome was lovely and charming. The Naples hotel was quirky in how you had to get into the courtyard and the pay to use the elevator. But it was so centrally located we loved it. The Sorrento hotel had the most beautiful view on its rooftop that it brought tears to my eyes!!! The hotel in Travestere was centrally located and we loved it. The courtyard to relax in was beautiful. We even liked how to use our phone to get into the hotel and to our room. And at each hotel the people were so friendly and helpful!!

Thank you Kimkim for helping make our first trip to Italy so very wonderful and memorable!!!!

Hotel Reviews

Relais Le Clarisse Rome

Rome

We loved this hotel. It was centrally located. The Travestere neighborhood is interesting and so close to the central part of Rome. We walked everywhere and even walked back to the Colosseum. The inside courtyard was peaceful and lovely. We sat there and read one afternoon.

Authenticity & Character

Liked using our phone to get into the hotel and into our room.

Location

Centrally located. Loved it.

Staff

Cleanliness & Comfort

Hotel Britannia Sorrento

Sorrento

We loved this hotel. The rooftop view was the most awesome sight!! It brought tears to my eyes. You could see so far. It was a 10 minute walk into Sorrento. When we checked in they asked us about if we needed tours etc. The boat tour they booked for us to Amalfi town and Positano was outstanding. It was a private dock and boat. The tour picked us up at the hotel and the whole experience was smooth and easy!! We had free time in both cities and we loved it. Thank you!!

Authenticity & Character

Location

Beautiful rooftop view. Easy to walk into Sorrento.

Staff

The boat tour suggestion was awesome. Thanks!!

Cleanliness & Comfort

Rinuccini Relais Hotel

Naples

This is a great hotel in the middle of Naples. Great location. It was quirky regarding getting into the hotel and room but the staff was awesome in explaining all of the details.

Authenticity & Character

Location

Centrally located

Staff

So patient and friendly

Cleanliness & Comfort

Hotel Degli Aranci

Rome

We loved this hotel. It was charming and in a quiet neighborhood outside of the main part of the city of Rome. It was a 45 minute walk into the city. The breakfast was delicious and had plenty of variety. The staff were very helpful. The room was clean and it was maintained well.

Authenticity & Character

Location

Quiet neighborhood

Staff

Cleanliness & Comfort

Activity Reviews

Rome: Jewish Ghetto, Great Synagogue & Trastevere Tour

Rome

This tour was our favorite! The guide was so knowledgeable. Her personal knowledge of the history of the Jews in Italy was helpful and real!! She was amazing! And we appreciated sitting in the Great Synagogue and hearing not just the history but also how the guide observes her Judaism today! Wonderful. Thank you!!

Quality of Experience

We learned so much about Judaism in Italy!!

Guides, Drivers and Staff

She knew experiences from her family also. And being Jewish was able to realistically share facts.

Private Transfer from Naples to Amalfi Coast with Pompeii en route

Italy

The driver was great. He was timely and informative. Enjoyed our conversation with him. The Pompeii tour was awesome. The guide customized our tour for our interests. She was so knowledgeable! Showed us the best areas and knew everything!!

Quality of Experience

Guides, Drivers and Staff

Transport

Naples Street Food Tour

Italy

This tour was awesome. The guide was fun and informative. The food was plentiful and delicious. SO much food! Big portions and each was yummy!

Quality of Experience

Guides, Drivers and Staff

Contadina Breakfast at a Farm - 30 min from Rome

Italy

This experience was interesting and fun! The food was so delicious and plentiful. Oreste was an interesting man and was so welcoming. The experience was calming and informative. His wife drove us back to the train station.

Quality of Experience

Guides, Drivers and Staff

Transport

Arrange for a driver from Rome to the farm or arrange for a taxi to and from Frascati train station to the farm.

Cooking Class in the Heart of Rome

Rome

This class was so much fun! The instructors/chefs were patient and friendly. They made the process seem so easy!! And the food was delicious.

Quality of Experience

Food

The pasta and ravioli were yummy. The sauces delicious.

Guides, Drivers and Staff

Transport

Colosseum & Ancient Rome Tour with Roman Forum

Rome

This tour was awesome. The guide was so informative. She knew so much information. Loved it.

Quality of Experience

Guides, Drivers and Staff

Highlights of the Vatican & Sistine Chapel Tour

Italy

It was a great tour. The tour guide was knowledgeable and patient with our questions. She helped us to maneuver in all of the crowds.

Quality of Experience

Guides, Drivers and Staff

We spent 7 days in a customized South Korea tour visiting Seoul, Jeonju, the Bamboo forest and Busan. We worked with Christine at Kim Kim to plan the trip over an 6 month period. She was responsive to changes we desired during planning and helped to make it include exactly the things we desired.The only downside was she was not really responsive during the trip as it spanned a weekend. Nothing major but not quite 5 star. Our guide Jun accompanied us for the entire trip as our driver and tour guide. He was AMAZING! He had great knowledge of history and the sites we visited. His English was impeccable, as we speak no Korean this was important. He allowed us to flex the schedule to our needs and desires. He took a lot of photos to commemorate the tour with my camera and his and shared all of his photos. I would highly recommend Jun of you are visiting South Korea.

All of our guides were amazing. They were matched so well to us. Especially to my son, which was most important to me.
We never at any time felt unsafe, which was everyone's concern when we left home. I found all three countries wonderful and the most educational . I didn't realize at my age how little I knew. It was all explained in such a way that we could remember it. Also our guide from Israel sent us a list of all the sites we saw and related them to verses in the bible, which I feel was above and beyond excellence. However that doesn't take away the excellence of the other guides and also the drivers. Getting across the boarders was interesting but out our guides made it all seem okay. The Ciro airport was frightening, but George made it easy for us. I would highly recommend this Company to anyone who wants to travel to these Countries. Thank you again for making this "A Trip Of A Lifetime". Sally Kelts

Hotel Reviews

Dead Sea Spa Hotel

Sweimeh

Floating in the Dead Sea was amazing. Lunch was great. Sorry we couldn't have spent more time there but we just didn't have enough days.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Passage Cairo Hotel & Casino

Cairo

This place was beautiful. Sorry we didn't have much time there.

Authenticity & Character

Location

Close to the airport. So we could sleep in a little longer.

Staff

Cleanliness & Comfort

SOHO MIDTOWN HOTEL

AMMAN

Authenticity & Character

Location

Staff

The staff was wonderful in each site.

Cleanliness & Comfort

Holy Land Hotel - Jerusalem

Jerusalem

Except for the comfort of the beds, this was a nice place to stay. Location was great.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

beds were uncomfortable.

Semiramis InterContinental Cairo

cairo

The location was perfect.

Authenticity & Character

Full service

Location

Over seeing the Nile.

Staff

Extremely friendly and provided immediate service.

Cleanliness & Comfort

Activity Reviews

Trip to Tiberias & Capernaum

Israel

Quality of Experience

Guides, Drivers and Staff

Ein Karem

Israel

Quality of Experience

Guides, Drivers and Staff

Transport

Jerusalem, Mount of Olives and Mt Zion

Israel

Again, it was more than I expected.

Quality of Experience

Guides, Drivers and Staff

Old City Jerusalem

Israel

I have to admit, this was my main reason for coming to these Countries. It was everything I had ever hoped for and actually both my son and I choked up when we said goodby to our Guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Petra (With Site local Guide or private guide)

Israel

I could only go where the carts went, but my son was able to complete it and was able to educate me on what he experienced.

Quality of Experience

Guides, Drivers and Staff

Amman-Jarash-Ajloun-Amman city tour

Israel

Quality of Experience

Guides, Drivers and Staff

Our guide was excellent and really knowledgeable. Also entertaining.

Transport

Meet & Assist - Queen Alia Airport

Israel

Guides, Drivers and Staff

Alexandria Visit From Cairo

Israel

Guides, Drivers and Staff

Cairo Boat Dinner on Nile

Cairo

We found the Nile River a bit dirty. But enjoyed the trip.

Guides, Drivers and Staff

Explore Old Cairo & Khan El Khalili

Israel

Giza Pyramids Tour with Sakkara & Memphis

Israel

Visit to Bethlehem

Israel

This was more than I could have hoped for. Our Guide was exactly what I had hoped for.

Quality of Experience

Guides, Drivers and Staff

Transport

Cairo Airport - Cairo (Transfer)

Israel

Thank God for George.

Quality of Experience

We were so totally unprepared for what we experienced.

Guides, Drivers and Staff

They felt like family

Transport

I was not involved in the planning of the trip but felt that things could not have gone better. I am just beginning the travel portion of my life so I don’t have much to compare this trip to but I thoroughly enjoyed each and every hotel, meal and excursion we did. David set the standard for guides and it will be hard for any other guide to equal his efforts with our group. His communication and coordination of things with such a large group was fabulous. His love and knowledge of Ecuador shone through in everything we did.

Our trip was very well planned. Ben was amazing from the beginning of planning to the end of the trip. Any small hiccup was quickly fixed.

We feel we left Japan was a great appreciation for the country and its people. I know there is more to see. Maybe one day, we will be back.

This is my second trip with KimKim and will use them again next year.

guides

Guide’s Name: Ms Iris - very good. took great care of us. a little breakdown in communication.

Guide’s Name: Mr.Yukinori Hashimoto - great…really enjoyed our time together. Very patient… very empathetic to our needs

Guide’s Name: Mr.Ricky - ok…great guy. Some things were off. we would have loved to have dinner in Kyoto where all the action is. he was just going to leave us though.. I asked how do I get back to hotel… and didn’t get an answer. so we didn’t eat and followed him back to hotel on a long trek via public transportation.

I get japan now for their public transportation. but we seemed to have spent hours on it with him. when a taxi was available for a little more money.

Finally on our last day.. he seemed to hurry us off the island. we got done with kayaking…then he wanted to get through the temple. fine… but we were dehydrated, hungry, and had to go to bathroom. he lacked any kind of empathy for our needs. When we had to demand to eat.. we finally did. then he wanted to leave. I thought we were supposed to have private time. then we leave and get in tram for over an hour or o get back to hotel.

there were bright spots with him… but

Hotel Reviews

Sheraton Grand Hiroshima Hotel

Hiroshima

nice. not my favorite, but nice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Thousand Kyoto

Kyoto

really nice place.. no view and felt we weren’t in the middle of kyoto where all the action was… but very convenient to train station

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hyatt Centric Kanazawa

Kanazawa

nice for the night..

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Honjin Hiranoya Kachoan

definitely out of our comfort zone. but really fun

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hakone Hotel Kowakien Tenyu

Hakone

favorite.. just a cool place

Authenticity & Character

had that japanese character

Location

Staff

Cleanliness & Comfort

Keio Plaza Hotel Tokyo

Tokyo

it was perfect

Authenticity & Character

easy… fun

Location

seemed in the middle of everything

Staff

Cleanliness & Comfort

Activity Reviews

Miyajima Island One-Day Guided Tour (with Kayaking)

Japan

Great day… but rushed by our guide. there are things I would have loved to do.. but couldn’t. the guide literally walked us back to the ferry and then said.. is there anything else you want to do. he fell asleep on the 1.5 hour tram. maybe he was not feeling well

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip: Kyoto to Hiroshima with Cultural Sites & Okonomiyaki Cooking Experience（Private Guide, Public Transportation）

Hiroshima

Good fun day

Quality of Experience

Guides, Drivers and Staff

Transport

Discover Kyoto's Timeless Treasures: Fushimi Inari Shrine，Golden Pavilion, Nishiki Market，Gion District and Geisha-Kaiseki Elegance

Kyoto

all good… hated being on bus for so long during day loved the Geisha!! and the taxis at night!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hozugawa River Boat Ride and Arashiyama Exploration and Japanese tea ceremony (Private Guide &Public Transportation)

Kyoto

boat ride was fun the rickshaw was really fun. climbed the mountains to see the monkeys was fun tea ceremony was great wish we could have gotten a good dinner… guide rushed us

Quality of Experience

Guides, Drivers and Staff

Transport

Rural Charm to Refined Craft: Shirakawago and Kanazawa Gold Leaf Experience （Private car, Guide）

Japan

Fun day

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-Day E-Bike Tour through Takayama’s Countryside and Mountain Villages（Private Guide）

Takayama

we went everywhere

Quality of Experience

Guides, Drivers and Staff

Transport

Private Transfer from Tokyo to Hakone: Lake Ashi Cruise & Owakudani Experience

Japan

rain out.. but guide and driver made the best of it

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tokyo Sumo , Anime, Art and Culinary Adventure day tour （Guide, Public Transportation）

Tokyo

Sumo was a blast. rest of day.. ok… again a little confusing on the plans

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tokyo in Rhythm: Markets, Shrines & Taiko Beats（Private Guide, Public Transportation）

Tokyo

the market was fun. I wish iris would have laid out exactly what we were going to do… it made it a little confusing. the drum thing was t worth it

Quality of Experience

Guides, Drivers and Staff

Transport

Lisa was great to work with. She listened to what we wanted to do and made it happen.

Hotel Reviews

The James Hotel Rotterdam

Rotterdam

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel des Arts

Amsterdam-Centrum

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Rotterdam - Kinderdijk windmills by water shuttle

The Netherlands

Enjoyed this trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Anne Frank House

The Netherlands

They do a good job explaining and showing what happened. Very moving.

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Rijksmuseum

The Netherlands

This museum is amazing. Truly something for everyone.

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Private canal cruise

The Netherlands

Maxim was pleasant and fun.

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Dutch countryside food & windmills tour

The Netherlands

Bianca was full of information and answered all of our questions. She made the day fun.

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Private guided historic city walk

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

Public transport pass Netherlands (OV chip card)

The Netherlands

Quality of Experience

Guides, Drivers and Staff

Transport

The private walking tours were fantastic .

Caterina and our main guide/check in person Christine were wonderful. If we had a concern or question, Christine immediately responded and solved the issue, if any. We were so impressed with how on time and great all of our guides or transport people were that were all set up by KimKim. Thanks for everything! Can’t wait to do a follow up trip!

David was amazing and explained everything and was very knowledgeable and informative. I would highly recommend him to everyone. Saul was an amazing guide in the rain forest. Everything in the Galapagos was also great.

We had a great experience with KimKim and our recent trip to Iceland. Planning with Noga could not have been easier. She and her colleagues were responsive and helpful, before the trip and when we were in Iceland. Nothing was overlooked. We felt the cost of this trip was very reasonable and Noga and team really listened to the type of accommodations we wanted, the adventures we wanted, the foods we liked, etc. We traveled the last week of May - it was cold and we had 2 solid days of strong wind, low temps, and sideways rain. It didn't ruin the trip by any means, but go prepared with lots of layers and - especially - waterproof outer layers. From what we heard when we were there, you're likely to need it. Highlights of our trip were the glacier hike and a private full day jeep tour that brought us into remote parts of the mountains not accessible by regular vehicles. If you can swing a private tour, do it. They can tailor the day around you and your likes/dislikes/athletic abilities. The island itself is hard to describe - otherworldly. Visit!

Gumi met all of our wishes for an active, energizing travel around Iceland. His recommendations for activities, restaurants, and lodging were all spot on. Everything was timed out so there was no anxiety around where and when we needed to be somewhere. The cadence was perfect, mixing strenuous days with relaxing spa days. Gumi had us well prepared for what to bring and what to expect (don’t forget your rain suits!). He took care of unusual occurrences (a spa was closed due to an unexpected issue and we were quickly rebooked to another one). We could not have asked for a better planned and executed vacation.

Othman was a wonderful help when planning our trip. He customized it to fit our needs and worked hard to fix things when our flight was delayed a day (storms in the US - no fault of anyone). We were still able to fit everything in and it was wonderful. Truly an experience of a lifetime and will use this service again!

My trip was amazing from start to finish. Hamza and Said were incredibly responsive and organized, ensuring everything ran smoothly throughout the entire experience even with different flight and transport schedules within one group.

A special thank you to Jamal, our driver, who was truly exceptional! He was knowledgeable, punctual, responsive, and always accommodating, making every part of the journey enjoyable and stress-free. His professionalism and warm personality added so much to the experience. I could easily see him excelling in a tour guide role someday, as he has a natural talent for sharing insights and helping visitors feel welcome. He was absolutely wonderful!

I would absolutely recommend Jamal and the entire Original Travels team to anyone traveling to Morocco. They exceeded all expectations. 10/10 experience!

Bianca was absolutely exceptional from start to finish. She organized our entire trip across South Africa with incredible attention to detail, making everything feel seamless and stress-free. From perfectly timed pick-ups to thoughtfully selected hotels and unforgettable extra tours, every element was handled with professionalism and care.
What really stood out was her ability to tailor the experience to us—nothing felt generic. She was always responsive, proactive, and clearly passionate about creating memorable journeys. Thanks to Bianca, we were able to fully relax and enjoy the beauty of South Africa without worrying about logistics.
I wouldn’t hesitate to recommend her to anyone planning a trip—she truly goes above and beyond.

Activity Reviews

Table Mountain Hike and Cable Car

Cape Town

Quality of Experience

Guides, Drivers and Staff

Transport

Cape Town Hop on and Hop off bus - own arrangements

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Final Morning Game Drive

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Klaserie Game Drive

Klaserie Private Nature Reserve

Quality of Experience

Guides, Drivers and Staff

Transport

Morning Game Drive

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Game Drive

South Africa

Fantastic experience

Quality of Experience

Everything

Guides, Drivers and Staff

Transport

Via Ferrata Drakensberg

Drakensberg

Great fun

Quality of Experience

Guides, Drivers and Staff

Safe and fun

Transport

Everything

I would not recommend using Kimkim based on my recent experience planning and traveling in Japan.

The issues began before my trip even started. My original itinerary contained errors, including incorrect information and links that did not work. After those issues were corrected, I continued to find inaccurate dates on the itinerary, which created unnecessary confusion and required me to repeatedly verify details on my own.

Communication was also a significant concern. My original specialist, Bastion, left the company, but there was little proactive communication regarding the transition. As a traveler visiting Japan, I expected clearer guidance and support, especially around navigating the train system, understanding timing between destinations, and other logistical details that are critical when traveling in a country with a complex transportation network.

Unfortunately, the problems continued once I arrived in Japan. The time for my ramen food tour was changed, but I was never informed. As a result, I was unable to participate because no one showed up at the scheduled time. Ivan later indicated that I would receive a refund, but I have yet to receive it.

I also had a concerning experience during my Hakone tour. The guide informed me that I was expected to pay for his lunch, as well as his admission fees for the pirate ship tour and the ropeway. This was unexpected and not disclosed in advance. I raised the issue with Ivan, who acknowledged my concerns and indicated he would follow up. However, I have not received any update or resolution.

What is most disappointing is that many of these issues occurred within the first few days of my trip, creating unnecessary stress during what should have been an enjoyable vacation. While Japan itself was an incredible destination, the planning, communication, and customer support I received through Kimkim fell far below my expectations.

Based on my experience, I would not use Kimkim again, nor would I recommend the service to others.

Activity Review

Ramen Shop Kitchen Experience

Tokyo

Time changed wasn’t advised. No one showed. P not did I receive a refund

Our trip/adventure in Morocco was amazing thanks to Hassan! We saw beautiful sites and learned things about the history of the places we were seeing on our drive to the Sahara. Thank you so much for everything it would have been the same without you!

Hotel Reviews

Riad Ksar Ighnda

Asfalou

This hotel is gorgeous all the plants and the grotto just absolutely stunning. You could have a photoshoot here. Staff was very helpful. Our room was huge and had an awesome view of the sunrise over the mountain the next morning.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

What an experience to stay in the desert. The camel trek to the camp is all part of it and just beautiful. Meals were wonderful and evening entertainment. Oh and the stars!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Rihana Dades

Douar Aït Ouffi

This felt like the most authentic Moroccan stay we had - owned and operated by three brothers it certainly had the feeling of home. Our room was amazing tuck in a quiet area of the hotel. Dinner at their restaurant was the best meal we had on our trip! The homemade goat cheese was to die for!!

Authenticity & Character

I loved our room here the decor was awesome

Location

An excellent stopping point on your journey to the Sahara and to see the snaky road

Staff

Mohammed made you feel very welcomed and want for nothing

Cleanliness & Comfort

Very clean and comfortable had a great nights sleep!

Activity Reviews

Erg Chebbi – Erfoud – Alnif – Nkob – Ourzazate( 5 Hour Drive)

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore Ouarzazate

Morocco

We kind of opted not to do this because we wanted to get to the hotel sooner. So I can’t really rate this

Guides, Drivers and Staff

Transport

Skoura/ Dades – Tinerir – Todra Gorge – Rissani – Merzouga – Erg Chebbi ( 5/ 4 Hour Drive)

Morocco

Marrakech – Telouet – Ait Benhaddou – Skoura/ Dades Gorge ( 5/6 Hour Drive)

Morocco

Guided Tour of Aït Benhaddou

Morocco

Camel trek to your luxury camp

Merzouga

Best part of our trip! It’s just breathtaking being surrounding by the dunes and the silence of the desert

Quality of Experience

Food

There is no food. It would be cool to have a set up while watching the sunset just little snacks and maybe wine just the option

Guides, Drivers and Staff

Transport

You stop halfway and have the option for a four wheel drive car to get you if the camel ride is too much. But keep going

Had a phenomenal trip to Florence and Rome. We did all of the classics such as the colosseum and the Roman forum but also did many unique experiences such as our Roman food tour and our bike through Tuscany. All of our transfers were perfect and timed correctly. I never felt like we were rushed . All of our drivers were prompt and helpful. Service during the trip itself was also highly exceptional . Could not recommend more highly. Will be using again for sure.

Hotel Reviews

Eitch Borromini Palazzo Pamphilj

Rome

Luxury hotel in the heart of Rome. Staff was very friendly and helpful. Had some personal issues that we needed assistance with and the staff jumped right in, going above and beyond beyond to provide service.

Authenticity & Character

Balcony and rooftop were amazing

Location

Close to many of the premium areas

Staff

Responsive to all issues that arose.

Cleanliness & Comfort

Very nice beds and room Temperature was great with nice AC!

Hotel Orto de' Medici

Florence

Luxurious hotel in the close to the action in Florence.

Authenticity & Character

Historic building itself

Location

Central to activities

Staff

Cleanliness & Comfort

Activity Reviews

Private Tour of San Gimignano & Monteriggioni

Italy

Great private tour of these Tuscan villages. it was nice to get away from the busyness of Florence itself. It felt like stepping back into history. She provided in depth information that could not be found in a guidebook, Only from a local.

Quality of Experience

Guides, Drivers and Staff

Transport

Downhill To Florence Bike Tour

Italy

Nice activity with only some physical work needed at times to go up hills. Beautiful views of Tuscan countryside. There is some steep downhills and people need to feel very comfortable on a bike and handing it safely .

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We traveled to Florence and Lake Como to celebrate our 20th wedding anniversary, and working with Fabio made every moment of it truly epic.

From the very beginning, Fabio was responsive, attentive, and genuinely invested in making our trip special. Every provider he arranged — drivers, guides, and tour operators — was professional, friendly, and flexible throughout. The wine tastings were wonderful, and the private boat tour on Lake Como was the absolute highlight of the entire trip.

What truly set Fabio apart was how effortlessly he handled everything. We came in not quite knowing what to expect, and his expertise turned that uncertainty into complete confidence. When we needed a last-minute change to our itinerary, he accommodated our request without hesitation and without question. That kind of flexibility and grace under pressure is rare.

Fabio also went above and beyond with a truly special and thoughtful anniversary gift — a gesture that meant more than words can say and made our celebration even more memorable.

I would absolutely recommend Fabio and KimKim to anyone looking for an expert who will handle it all and make it amazing. If you want to hand everything over to someone you can trust completely and have it turn out epic — Fabio is your person.

Hotel Reviews

Palace Hotel

Como

Authenticity & Character

Location

Lake Como view from the room

Staff

Cleanliness & Comfort

Hotel Kraft

Florence

Authenticity & Character

Location

Great location, walking distance from Arno river.

Staff

Cleanliness & Comfort

Activity Reviews

From Lake Como to the Borromean Islands: A Day of Elegance and Discovery

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

4-Hour Boat Experience - Explore Lake Como

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscany Day Trip to Siena & San Gimignano | Lunch & Wine Tasting Included

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Renaissance Walking Tour of Florence with David

Florence

Quality of Experience

Guides, Drivers and Staff

This has to be one of the best organized trips I've ever been on. KimKim organized everything from beginning to the end and it was seamless! The itinerary matched exactly what I wanted within my budget and Ellen's suggestions for some other experiences were perfect! From letting us know the times and locations of where to meet our guides to the exact platform to be on for the trains, we never found ourselves lost, confused or stressed. The drivers picking us up were bilingual and very helpful and our guides were off the charts! Lily, Jun, Meri, Satoko and Kiko showed us so many wonderful places in Tokyo, Osaka and Kyoto and incorporated my desire to visit Ueno and Kappabashi (so I could get some Japanese Knives!) and to visit some smaller neighborhoods as well. We also asked for visits to the Inari gates and the bamboo forest but without the crowds and our guide came up with solutions. Overall our whole trip was 100% perfections and I have absolutely no complaints about anything. I plan on using KimKim again for future trips to other countries!

Activity Reviews

*Private Guided Tour in Kyoto: Heritage and Timeless Paths

Kyoto

Kyoto is beautiful and special in its own way. Staying at a Ryokan and having Kaiseki dinners were such a great experience

Quality of Experience

Guides, Drivers and Staff

Transport

*Private Guided tour in Osaka: Castle, Street Eats and Local Energy

Osaka

Osaka is for food lovers and it did not disappoint! As well as the shrines, Tori gates and the Bamboo forest, all were beautiful!

Quality of Experience

Guides, Drivers and Staff

Transport

*Private Guided Tour in Tokyo: Highlights and Hidden Gems

Tokyo

I loved that we were able to also include exploring Ueno and Kappabashi as I requested. There’s sooo much to see in Tokyo but I love these two areas!

Quality of Experience

Small streets of great food and experiences!

Quality of Experience

Small streets of great food and experiences!

Guides, Drivers and Staff

My guide found my favorite gyoza restaurant from an old photo I had!

Guides, Drivers and Staff

My guide found my favorite gyoza restaurant from an old photo I had!

Transport

Clean, professional and bilingual drivers were extra special!

Transport

Clean, professional and bilingual drivers were extra special!

Gummy is the absolute best. The itinerary he planned was terrific and he followed my wishes exactly. I appreciated his detailed instructions and suggestions as to daily dining and travel unique to Iceland. Gummy put together a tour that matched our interests and adventures. Because of our arrival and the timing of the last tour of the day, we were unable to join our puffin tour. Somewhat disappointing but not anyone’s fault. All hotels were clean, safe and in great locations. Jazz was somewhat disappointing in that it was only fair but we did appreciate being able to have breakfast at 5:30 am.I will certainly consider booking any future travel with Gummy and KimKim in the future.