Kimkim Trip Reviews

4.8
Based on 16,499 ratings
Read 16,499 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Wonderfully Planned Trip
England | Apr 19 - Apr 26, 2025

G
Gillian D.
Ashburn, VA | Reviewed on Apr 29, 2025
Rachel did an amazing job planning our trip to Scotland and London. We had the best time and it was great not to have to worry about booking our accommodations or must haves. She went above and beyond to make sure we had a wonderful time and got to see everything we wanted. Our accommodations were in excellent locations and days were thoughtfully scheduled. Read more

Rachel did an amazing job planning our trip to Scotland and London. We had the best time and it was great not to have to worry about booking our accommodations or must haves. She went above and beyond to make sure we had a wonderful time and got to see everything we wanted. Our accommodations were in excellent locations and days were thoughtfully scheduled.

Hotel Reviews
Westlands of Pitlochry Bed & Breakfast
Pitlpochry

This B&B was outstanding. The rooms were new builds and thoughtfully done. They staff was incredibly nice. The breakfast spread was huge and had tons of options. We wish we could have stayed more nights.

Location
Staff
Cleanliness & Comfort
Leonardo Royal Hotel London City - Tower of London
London

Great hotel in an excellent location. It was so easy to walk out to the sights and Underground from here. We loved being on Tower Hill so close to the Tower of London and Tower Bridge. Everything was very clean. The staff was nice and helpful.

Authenticity & Character
Location
Right on Tower Hill. 2 minutes walk to the Underground, 5-7 minutes to Tower of London and Tower Bridge. Wonderful views of landmarks and the Thames.
Staff
Cleanliness & Comfort
The hotel was super clean and maintained. We adored staying here. Our only exception was the main hotel spaces were over heated, the hallways and elevator caused a sweat.
Activity Reviews
Day out on the Jacobite Train (of Harry Potter fame)
Day out on the Jacobite Train (of Harry Potter fame)
England

This was fantastic. We had the most wonderful time riding the train, seeing the Harry Potter sights and visiting the town of Mallaig.

Quality of Experience
Guides, Drivers and Staff
Transport
Harry Potter Studio Tour from London (with transport)
Harry Potter Studio Tour from London (with transport)
London

This is a MUST SEE for any Harry Potter fan. We had a blast checking out all the studio insights and exhibits. We loved that you could walk thru a bunch of the actual sets and props.

Quality of Experience
Guides, Drivers and Staff
Transport
Tower of London Timed Entry Tickets
Tower of London Timed Entry Tickets
London

We had such a good time at the Tower or London. The Yeoman Warder tour was very informative and interesting for the whole family. We enjoyed learning the history, seeing the Crown Jewels and the Ravens.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on May 01, 2025
Hi Gillian,
Working with you to design your family vacation over to Scotland and England was a pleasure. Thank you so much for your feedback. I am so pleased that we were able to purchase the last magical ticket to board the Harry Potter train and I am so pleased that you all had a wonderful time on your Family adventure! Hearing that you enjoyed the accommodation locations and that the schedule was planned excellently is fabulous! I hope your memories will last a lifetime.
We would love to...
Read more

Hi Gillian,
Working with you to design your family vacation over to Scotland and England was a pleasure. Thank you so much for your feedback. I am so pleased that we were able to purchase the last magical ticket to board the Harry Potter train and I am so pleased that you all had a wonderful time on your Family adventure! Hearing that you enjoyed the accommodation locations and that the schedule was planned excellently is fabulous! I hope your memories will last a lifetime.
We would love to assist you in the future with any trips you have planned. Until then, all the best.
Rachel, Marine-Héloise & The Team at High Point Holidays

If it's your first time to Paris, Nathalie will make sure it is perfect!
France | Apr 20 - Apr 26, 2025

Mary Katherine
Mary Katherine F.
Newark, NJ | Reviewed on Apr 29, 2025
We never would have been able to organize and enjoy as many sites on our Paris trip had it not been for Nathalie's expert organization and knowledge of where we needed to stay and how long certain site visits would take. Nathalie set up 4 tour guides for us and also pre arranged tickets for other events we did on our own. The tours that required we go outside the city were arranged so that the guide met us at our hotel and stayed with us through the metro, through the tour and got us back to... Read more

We never would have been able to organize and enjoy as many sites on our Paris trip had it not been for Nathalie's expert organization and knowledge of where we needed to stay and how long certain site visits would take. Nathalie set up 4 tour guides for us and also pre arranged tickets for other events we did on our own. The tours that required we go outside the city were arranged so that the guide met us at our hotel and stayed with us through the metro, through the tour and got us back to the metro. All of the guides, Stephanie for Versailles, Athina for the Louvre, Diane for La Sainte Chapelle and Notre Dame and Diane (a different Diane) for Pere Lachaise Cemetery were excellent. We were able to walk straight into all these sites without waiting (well, we had a snafu with Notre Dame but that is because we chose to visit during Easter break - not Diane's fault at all) and had what had to be some of the most knowledgeable guides possible. No question went unanswered.

Hotel Review
Le Derby Alma
Paris

Excellent location. Quiet, easy to walk to shops and especially restaurants. Metro station is only a block or so away and every Uber/Taxi we took knew exactly where to go. The rooms themselves were very comfortable and the staff was kind and accommodating. We had limited French language abilities and they were well versed in English. Room was replenished and cleaned each day allowing us to come back from busy days and "crash" in luxury!

Authenticity & Character
It was very comfortable for an American. Not much on the "French" style, but that wasn't what we were looking for in our hotel room. We had plenty of that when we went out.
Location
Easy walk to restaurants, shops, the Eiffel Tower and the metro
Staff
Greeted us each time we came and went. Housekeeping was on top of everything.
Cleanliness & Comfort
The rooms were quiet and dark and kept very clean. My only complaint was the open concept shower. I shivered the entire time I showered - I began to dread taking a shower. The amenities are lovely, staff is wonderful, bed was comfortable and the treats in the room were most welcomed. I just don't understand not having a closed shower - they do this often in the US as well thinking it's an impressive design. It's not. We don't have to reinvent the wheel for a shower.
Activity Reviews
Sainte Chapelle and Notre Dame walking tour
Sainte Chapelle and Notre Dame walking tour
Paris

We booked a tour of these two locations, Sainte Chapelle and Notre Dame, so that we could get some history and architecture lessons on the buildings. The tour wound up being an hour long walk around the island, a brief stop in Sainte Chapelle and no tour of Notre Dame. This was our only disappointing experience. The photos of Sainte Chapelle are so breathtaking that visiting this chapel became almost more important to us that Notre Dame. I envisioned a quiet little jewel that we could sit and contemplate the marvels of architecture and artistic talent that contributed to these stunning windows. There is no doubt the windows were stunning, but we did not know that the chapel is not a current functioning religious church. It had no chairs or pews, and was packed with tourists talking loud and doing selfies. It's is also a small chapel so you basically walk in, do a circle and are right back out. When we finished here was when the guide told us that they would not be taking us to Notre Dame because the wait in line was 2 hours. This was somewhat our fault because we assumed we had timed reservations, but we booked for the week after Easter AND the Pope passed away while we were there so timed reservations were cancelled. We would have much rather waited in line to see Notre Dame than spent an hour walking the island. We did get up early the next morning and walked right into Notre Dame on our own.

Quality of Experience
Perhaps a better explanation of expectations. We did not expect to walk for an hour touring the island before attempting to enter either church.
Guides, Drivers and Staff
Diane was a sweetheart and extremely professional and informative, we just did not understand the plan and did not get to see the main thing we came to Paris to see - inside Notre Dame.
Dinner show at the Moulin Rouge
Dinner show at the Moulin Rouge
Paris

This was a blast. Campy, crowded, fun. The food was better than we expected. We should have arrived about 45 minutes before our seating, but we still got a lovely table even arriving 15 minutes before our seating (in fact, we had easy access to the restrooms by being seated further back).

Quality of Experience
Food
Guides, Drivers and Staff
Your private visit of Père Lachaise cemetery
Your private visit of Père Lachaise cemetery
Paris

Pere Lachaise is just an unbelievable spot on this earth. It is arranged like it's own city. There are sunny spots and lots of dark, damp and cozy spots. There is every kind of architecture you can imagine in the family crypts and so many stories that you could spend years here and not know them all. Every little path has something fascinating and historical. It is huge so we recommend a map and a plan. We were fortunate enough to have Diane for a guide. She is passionate about this cemetery and knew where to go, the stories to tell and the nuances to point out.

Quality of Experience
It was a cool, dark day and utterly peaceful. We could have stayed hours and hours.
Guides, Drivers and Staff
Diane is an expert on Pere Lachaise. She made this efficient and interesting.
Transport
Diane met us at our hotel and walked us through the whole metro process. We would have stayed later in the cemetery on our own but we were nervous about getting the right Metro train back so we left with Diane so she could make sure we were getting the correct train.
Versailles Palace & Gardens Private Tour
Versailles Palace & Gardens Private Tour
Paris

Stephanie was our tour guide and she was simply amazing. She met us at our hotel and taught us how to use the train out to Versailles (different than the metro). She was full of information and tricks to get us straight into the palace. Every room she had a story and would take us right to the front so we could get a great view of the room. She set it up so we could stay later, after she left, and still we were comfortable on the train back to the city. We could not have asked for a better guide.

Quality of Experience
We wish we had done the Palace first, then rented the cart for the gardens
Guides, Drivers and Staff
Stephanie, our private tour guide, made this more fun and interesting than we could have imagined.
Transport
Stephanie, our tour guide, handled it all. The train was perfect!
Orsay Museum with audioguide  (tickets only)
Orsay Museum with audioguide (tickets only)
Paris

The museum is not intuitively organized and we wasted a lot of time following the crowd to the "popular" pieces of art that they were all determined to take photos of. That crowd was miserable. Once we figured out the layout we were able to enjoy the museum more. Just be warned, everyone is jammed into the Impressionist area and there are lots of other areas on the first and second floors that hold breathtaking pieces of art that are not jammed packed. We did not get to see all we wanted (we had a lunch reservation) because we wasted time trying to figure out where everything was.

Quality of Experience
Le Louvre Private Tour
Le Louvre Private Tour
Paris

So many reviews complain about the crowds at the Louvre, but because we were not interested in the Mona Lisa, our guide, Athina, was able to take us to works of art and artifacts of history that had, maybe, 3 other people in the room. Athina is an expert on the Louvre and could tell us everything about anything. She was enthusiastic and just as excited to see things the 200th time as we were to see them the first time. She knew the "secret" rooms and paths through the museum and made our experience a lifetime memory.

Quality of Experience
Athina (our guide) made this an amazing, crowd free experience.
Guides, Drivers and Staff
Athina (our guide) could not have made this any better. The experience was WAY over our expectation. Perfect.
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Apr 29, 2025

Hello Mary Katherine !
Thank you so much for this review ! It is really important for us.
I am really happy that you enjoyed your Paris stay !
Kind regards to you and Jonathan
Nathalie

Iceland Trip: April 2025: April 12 - April 19...
Iceland | Apr 13 - Apr 19, 2025

Gopi
Gopi H.
Ashburn, VA | Reviewed on Apr 29, 2025
Iceland Trip: April 2025: April 12 - April 19
Transportation: Rented a 4WD Landcruiser
Distance Covered: approximately 1800 kilometers.
Jenny from KimKim helped organize this amazing trip for my family of 5. We chose midrange for accommodation and we covered west, south west, and most of south Iceland up to Jokulsarlon - Glacier Lagoon. We followed all of what Jenny had planned for us and also did a few things on our own. Jenny really understood my family needs and planned... Read more

Iceland Trip: April 2025: April 12 - April 19
Transportation: Rented a 4WD Landcruiser
Distance Covered: approximately 1800 kilometers.

Jenny from KimKim helped organize this amazing trip for my family of 5. We chose midrange for accommodation and we covered west, south west, and most of south Iceland up to Jokulsarlon - Glacier Lagoon. We followed all of what Jenny had planned for us and also did a few things on our own.

Jenny really understood my family needs and planned accordingly. Her selection of mid and high range hotels, which is what I requested was great. Each hotel and/or the hotel location offered something very unique, such a a geothermal pool, a beautiful hiking landscape, short driving distance to interesting places etc. With 3 active boys with ages ranging from 18 to 5 - I knew breakfast was important and I requested that all accommodations include breakfast, so we can eat quickly and hop on to our daily site seeing adventure. This helped because I was aware of time change challenges and to not waste time looking for a breakfast place in the morning.

Jenny help to match the site seeing locations and provide Google map links and times was very helpful for us to plan our day. This helped the boys pick some extra places to see that was of their interest and also in the area. Without Jenny's help, I don't think I would have been able to plan our trip so well.

Definitely recommend Jenny for Iceland and KimKim for their expert advice. The way things were planned and provided was the best travel advisory services I have encountered to date! Thank you Jenny and KimKim!

Activity Reviews
The Secret Lagoon
The Secret Lagoon
Iceland

While we didn't get to enjoy this place as we arrived 2 hours late for our appointment, the front reception was very understanding and recommended we come back the next day morning. Our appointment was at 4pm but we arrived onsite closer to 6pm. My family was tired from our long hike at Thingvellier National Park and we lost track of time. The following morning due to our trip being in the opposite direction to where Secret Lagoon is located, we had no choice but to skip visiting this place. When we went to Secret Lagoon around 5:45pm, the place was still crowded but lot of people were seen leaving.

Guides, Drivers and Staff
Blue Lagoon
Blue Lagoon
Iceland

Blue Lagoon appointment time: 6:00pm on a Friday April 2025 was my family's first trip to Iceland and visit to Blue Lagoon. Jenny from KimKim conveniently booked the Blue Lagoon trip towards the end of my family's Iceland trip - it was a great way to enjoy a relaxed itinerary before heading home. This was also convenient because the next day morning, the drive to KEF airport was only 22km and this made it easy as I was traveling with kids - youngest 5 year old. Blue Lagoon Experience: When we arrived at Blue Lagoon - the line up from check-in was long. We waited in line for about 35mins. Some were able to skip line by going through express check-in but I did not receive this feature. However, express check-in did not do much since I noticed, reception was holding back people due to lack of locker availability. To me - Blue Lagoon felt more like a theme park - very crowded and long line. Blue Lagoon water temperature is pretty high. My 5 year old started complaining after about 15mins in the pool that he wanted to leave. I helped him move around to a slightly cooler area. Children are recommended to not stay longer than 45mins.

Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Guildford | Replied on May 07, 2025

Hi Gopi,
Thanks so much for the 5 star review!
I'm sorry to hear you didn't make it to the Secret Lagoon.
Hoping to speak again soon to plan your next visit.
Jenny

Mindfulness visit to Croatia
Croatia | Apr 22 - Apr 28, 2025

Sasha
Sasha C.
Boston, MA | Reviewed on Apr 29, 2025
Antonia was outstanding! From the way of communicating, to taking care of every detail, to taking care of needs of each of our traveler’s needs . Everybody was happy with the organized tours, the exceptional guides. Just highly recommend Antonia and her crew Read more

Antonia was outstanding! From the way of communicating, to taking care of every detail, to taking care of needs of each of our traveler’s needs . Everybody was happy with the organized tours, the exceptional guides. Just highly recommend Antonia and her crew

Hotel Review
Time Boutique Hotel
Split

Everything was just right. The staff was very friendly and caring. Highly recommend the massage therapist Doris . Almost all of my friends had used the SPA facilities, and had massages.

Authenticity & Character
Location
Staff
Doris, massage therapist was excellent
Cleanliness & Comfort
Local specialist: Antonia Šutić Ljuština

Wonderfully tasty tour of Japan and South Korea
Japan | Apr 7 - Apr 24, 2025

M
Mark Z.
Switzerland | Reviewed on Apr 29, 2025
Thanks to Kimkim we had a wonderful trip of Japan and South Korea. We got to see all the must-sees, from the Imperial Palace Gardens to Himeji Castle to the Korean DMZ, but we also got to see a few less-obvious places. We went to Kinomoto to visit a soy sauce brewery and a sake brewery, we stayed in a wonderful hotel with hot springs in Hakone and we visited teamLab Borderless in Tokyo - which was incredibly impressive, a very *different* kind of art experience. And of course, we got to try... Read more

Thanks to Kimkim we had a wonderful trip of Japan and South Korea. We got to see all the must-sees, from the Imperial Palace Gardens to Himeji Castle to the Korean DMZ, but we also got to see a few less-obvious places. We went to Kinomoto to visit a soy sauce brewery and a sake brewery, we stayed in a wonderful hotel with hot springs in Hakone and we visited teamLab Borderless in Tokyo - which was incredibly impressive, a very *different* kind of art experience. And of course, we got to try all kinds of different foods, which was half the point of our trip :D

Our tour guides were all friendly and the trip went smoothly. Shona coordinated with us and even provided alternative ideas for a self-guided day when her original suggestion turned out to be unexpectedly closed.

Hotel Review
Hakone Hotel Kajikaso
Hakone

Lovely hot spring tub in the room, very comfortable room overall. The food was great, and we got lucky enough to have a geisha performance while we had our kaiseki dinner. The "public" section of the hot springs was also really really nice, including sitting outside during a rainstorm.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

Fuka was lovely company on a fun trip to Shinjuku - and she selected great restaurants, too!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 29, 2025

Thank you so much for your review of the trip. We truly appreciate your recognition and trust in our work. We hope to see you on your next journey!

Great 2 week Vietnam tour.
Vietnam | Apr 12 - Apr 27, 2025

G
george m.
Australia | Reviewed on Apr 29, 2025
The planning was good and easy and accommodated my asks and adjustments. Some hotels were not as good as others but all in all they were good. Our favourite was the Bespoke Trendy hotel in Hanoi and our least favourite was the DeLaSoi in Sapa for various reason. I would also call out that the tour guides wanted to take us to factory tours even when we asked not to go to factory tours. Read more

The planning was good and easy and accommodated my asks and adjustments.

Some hotels were not as good as others but all in all they were good. Our favourite was the Bespoke Trendy hotel in Hanoi and our least favourite was the DeLaSoi in Sapa for various reason.

I would also call out that the tour guides wanted to take us to factory tours even when we asked not to go to factory tours.

Hotel Reviews
Paragon Saigon Hotel

Hotel was ok and in a good area with easy walking to sites and places. The staff were very helpful and always available.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Saga Hotel Hoi An
Hoi An

Good hotel but if your room is street facing then it could be noisy. Only feedback was that they have a shuttle to the old town but last shuttle stops 5:30 but night market starts 7PM so not easy to go into the old town after 5:30.

Authenticity & Character
The staff were great and very helpful
Location
Staff
Cleanliness & Comfort
White Lotus Hue Hotel
Hue

Not a great location and not very modern

Authenticity & Character
more a business hotel. Not a great pool or breakfast area.
Location
Staff
Cleanliness & Comfort
Bespoke Trendy Hotel Hanoi

Cant say enough about this hotel. I have NEVER stayed in a hotel that went that far out of their way to accommodate us. They were the best

Authenticity & Character
REally unique and really felt like a bespoke hotel
Location
Great location and in the heart of the city
Staff
They made the visit a pleasure. Helped with everything and were the best. They arranged so much for us and gave us so many tips on where to go and what to do
Cleanliness & Comfort
Chapa Express Train
Authenticity & Character
Location
Staff
Cleanliness & Comfort
What you would expect on a train
DeLaSol Phat Linh Sapa Hotel

Breakfast was not good. Did not even offer breakfast tea and when we asked for tea nobody could speak English. No staff spoke English so hard to communicate. Food was left open and had fly's on it. very bad breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Doris Cruise

Very large boat and did not really sail into some of the areas because of the size. It was full to capacity and not very personalized. Felt like over commercialized and were we herded around like cattle. I would not recommend this tour option. They packed the guest into a smaller boat and then picked up other guests form other boats for any off-boat tours (group as large as 40 people on side tours) They were too commercial and were more interested in scale and taking large groups around. Nothing was personalized Meals were not very good, Buffet but very standard and plane and very set (had 45 min each meal to finish and move out)

Authenticity & Character
very commercial
Location
The large boat never really sallied anywhere and we had to get on a smaller board to go anywhere which was a shared boat with all the large boats in the area
Staff
Cleanliness & Comfort
Activity Reviews
Ho Chi Minh City Highlights
Ho Chi Minh City Highlights
Ho Chi Minh City
Quality of Experience
Guides, Drivers and Staff
Transport
The Original Taste of Hoi An
The Original Taste of Hoi An
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cycling At Viet Hai Village – Kayaking – Swimming  (Doris Cruise 3D2N)
Cycling At Viet Hai Village – Kayaking – Swimming (Doris Cruise 3D2N)
Ha Long Bay

Boat was very commercialized and full capacity (40 people). Teh boat was too large to go into the smaller areas and basicalyl jsut went up and down for 30min cruise. Any acticvyties were off boat at the boat was too large. They then put you into a smaller boat with people from other boats to go swimming or cylcing. Very impersonal and mass tourist with no real engaement.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
boat does pickup from 4 other boats so waist a lot of time just picking people up and dropping off
 Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (Doris Cruise)
Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (Doris Cruise)
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Cu Chi Tunnels
Explore the Cu Chi Tunnels
Ho Chi Minh City

Interesting but a little outdated. The video shown was from 1980 and quality was bad

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to the Mekong Delta (Ben Tre)
Day Trip to the Mekong Delta (Ben Tre)
Ho Chi Minh City

It was a good experience and glad we added

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An Walking Tour
Hoi An Walking Tour
Hoi An

Tour was good and we enjoyed the foot tasting part. Only part we have a issue with was that theatre show. It was rubbish and there was 100% agreement from the audience that it was a tourist trap. Not worth doing at all

Quality of Experience
remove the theatre show
Guides, Drivers and Staff
Transport
Touch the History of Former Imperial Capital - Hue Full Day Sightseeing (S)
Touch the History of Former Imperial Capital - Hue Full Day Sightseeing (S)
Hue
Quality of Experience
Guides, Drivers and Staff
Transport
A Wonderful Day Experience At Van Lang Fishing Village
A Wonderful Day Experience At Van Lang Fishing Village
Vietnam
Quality of Experience
Food
Food was just ok
Guides, Drivers and Staff
Transport
Hanoi Fullday City Tour  with Train Track Coffee Enjoying
Hanoi Fullday City Tour with Train Track Coffee Enjoying
Hanoi

Have to see it but very tourist trap. Teh old town cycle was ok but guy cycling us around just wanted more money for a tip

Quality of Experience
Guides, Drivers and Staff
Transport
Cyclist complained while cycling us around old town. Went so slow people were going past us and then he asked for double tip
Trek Along the Rice Terraces in Muong Hoa Valley - Visit  Lao Chai and Ta Van Villages
Trek Along the Rice Terraces in Muong Hoa Valley - Visit Lao Chai and Ta Van Villages
Sapa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Black Hmong Villages of Sa Xeng & Sau Chua
Visit Black Hmong Villages of Sa Xeng & Sau Chua
Sapa
Quality of Experience
Guides, Drivers and Staff
Transport
Onboarding - Lan Ha Bay – Ba Trai Dao/ Tra Bau (Doris Cruise)
Onboarding - Lan Ha Bay – Ba Trai Dao/ Tra Bau (Doris Cruise)
Ha Long Bay

Very busy and full of tourists.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lucy Do

Thank you to Holden and Team kimkim for a great trip to Costa Rica
Costa Rica | Apr 15 - Apr 20, 2025

V
Vanita G.
Ashburn, VA | Reviewed on Apr 29, 2025

Holden was so responsive and helpful. He and the kimkim team got creative when I decided at the last minute to add a stop and I so appreciated their willingness to make things work. Holden found us beautiful hotels, great local guides. We had such a wonderful time. Thank you!

Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Apr 30, 2025

Thank you Vanita for your review. I'm glad to hear you and your son had a successful trip to Costa Rica. Hopefully you got at least a glimpse of the volcano through the cloud cover! 🌋🐒🦥🦋

Thank you
Holden Ketchum
Serendipity Adventures

The activities were surprising and personal. ...
Spain | Apr 7 - Apr 16, 2025

Amanda
Amanda M.
Flagami, FL | Reviewed on Apr 29, 2025
The activities were surprising and personal. We really loved our hiking guides in Barcelona and San Sebastian. The private cooking class in a commercial kitchen in Rioja was also a treat. The routes we drove led us to beautiful vistas and hikes that we never would have found on our own and the restaurant recommendations made each stop a delicious breeze. The team was super helpful, responsive and supportive. It was honestly an amazing trip that we would recommend to someone in a heartbeat. Read more

The activities were surprising and personal. We really loved our hiking guides in Barcelona and San Sebastian. The private cooking class in a commercial kitchen in Rioja was also a treat. The routes we drove led us to beautiful vistas and hikes that we never would have found on our own and the restaurant recommendations made each stop a delicious breeze. The team was super helpful, responsive and supportive. It was honestly an amazing trip that we would recommend to someone in a heartbeat.

Hotel Reviews
Hotel Restaurante Les Brases
Sort

Wonderful food, cosy hotel, lovely staff. Adorable

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Acta Splendid
Barcelona

Loved the breakfast and location of this hotel. Very clean and well-appointed. Helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Medieval Villages & La Garrotxa Volcanic Zone Hiking
Medieval Villages & La Garrotxa Volcanic Zone Hiking
Spain

Uni was incredible. The nicest guy in the world and so knowledgeable. The whole day was full of amazing surprises. Including a delicious picnic!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Apr 29, 2025
Thank you so much for your kind words! We're absolutely thrilled to hear that your trip was such a success and that the experiences felt personal and memorable. It’s wonderful to know you connected with your hiking guides and enjoyed the cooking class in Rioja—that’s one of our favorites too! We’re also so glad the scenic routes and restaurant recommendations added to the adventure. Your feedback means the world to our team, and we're grateful we could play a part in creating such a special... Read more

Thank you so much for your kind words! We're absolutely thrilled to hear that your trip was such a success and that the experiences felt personal and memorable. It’s wonderful to know you connected with your hiking guides and enjoyed the cooking class in Rioja—that’s one of our favorites too! We’re also so glad the scenic routes and restaurant recommendations added to the adventure. Your feedback means the world to our team, and we're grateful we could play a part in creating such a special journey. We’d be honored to help you—or anyone you recommend—plan another unforgettable trip in the future!

We loved out trip to Colomba and Michael was ...
Colombia | Apr 10 - Apr 19, 2025

C
Cara Z.
Ashburn, VA | Reviewed on Apr 28, 2025
We loved out trip to Colomba and Michael was always very responsive to accomodating with all my questions and adusting our preferences during the planning process to custmoize it for our famliy of 4. We enjoyed all our guides who were very informative and passionate and our drivers were super nice and drove very safely! When one activity could not be accomodated per our itinerary, Micahel was very responsive and added another actvity we also wanted to do to replace it, and for that we were... Read more

We loved out trip to Colomba and Michael was always very responsive to accomodating with all my questions and adusting our preferences during the planning process to custmoize it for our famliy of 4. We enjoyed all our guides who were very informative and passionate and our drivers were super nice and drove very safely! When one activity could not be accomodated per our itinerary, Micahel was very responsive and added another actvity we also wanted to do to replace it, and for that we were grateful. Our only regert is that we wished we had more time - another day in the Salento coffee farm area (our faborite) and another day on Isla Mucaro to extend the relaxation would have been perfect - but we did and saw a lot while we were there in the time we had! I have been raving about the country and our experience to our friends and highly recommend (and I am often hard to please and am used to planning trips all on my own) but I'm glad we booked through KimKim and Chaska Tours espeically since we were travelng with kids, as they helped to make our vacation seamless and turnkey. Thank you again and we hope to be back! Cara

Hotel Reviews
BH Bicentenario
Bogotá

Clean and good breakfast in a good location near Monserate! Just wished their was temperature control or AC in the rooms as we were a little hot and opening the window at night can be noisy with street traffic

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rancho San Antonio

Loved this place outside Salento -and the staff are amzing and welcomnig! Jeffrey prepared an early homecooked breakfast just for us the mornnig we had an early flight! He also pre-arranged cabs for us in town

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wished we could open up windows for cool air but there were no screens and mosquitos so we couldn't
Bastión Luxury Hotel
Cartagena

Beautiful hotel and room with rooftop bar in the heart of the city. AC stopped working at night but we called the next morning and they fixed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
beds were comfy and bathroom spacious
Hotel Punta Faro
Isla Mucura

Beautiful grounds and beach; lovely room; AC had some issues working and some tours were not in English so this was difficult for us (plankton and bicycle) so my family did not benefit from the information as much. Also would love a pool but understand why they probably can't put one in being a national park but that would bring it more next level. Food was hearty but not gourmet so a tad pricey for that compared to other resorts

Authenticity & Character
Loved the setting; wish we could have had dinner on beach
Location
Staff
Cleanliness & Comfort
GHL Hotel Armería Real
Cartagena

Great duplex room, good location; nice pool and rooftop bar/couryard - good value for $$! One of the AC units was leaking a bit on the bed

Authenticity & Character
Location
A little outside city
Staff
Cleanliness & Comfort
Activity Reviews
Walking Tour & Street Food
Walking Tour & Street Food
Cartagena

We loved our guide and the food - he was informative and passionate and great with the kids! Thak you!!

Traditional Dinner - Top Chef Private Dining
Traditional Dinner - Top Chef Private Dining
Bogotá

Loved this experience - food was great, people warm and inviting and it was unique - thank you! Only lasted 2 hrs though but this was totally fine and we wanted to get to bed earlier :)

Fruits of Colombia at a Local Market
Fruits of Colombia at a Local Market
Bogotá

Loved it! Not really though it wasn't as long as advertised it was great

Horseback-Riding in the Coffee Region
Horseback-Riding in the Coffee Region
Colombia

Gorgeous scenery and relaxing! Horses well behaved!

Bogota's Essentials (City Tour & Monserrate)
Bogota's Essentials (City Tour & Monserrate)
Bogotá

Loved it but we would have liked to have lunch sooner as we were a little starved and tired - ate around 4-5;30pm and then we didn't have energy to see the last square however we did squeeze this in and see it the next day so we were satistfied with that

Visit the Guatavita Lagoon
Visit the Guatavita Lagoon
Bogotá

Beautiful hike and scenery and made us understand the culture better and our visit to the Gold museum more meaningful!

Coffee Farm Tour in Finca Buenos Aires
Coffee Farm Tour in Finca Buenos Aires
Salento

Another fun and unique experience not to be missed!

Cocora Valley & Salento
Cocora Valley & Salento
Colombia

Just amzing scenery and guide was great and informative!!!

Filandia & Basketry Workshop
Filandia & Basketry Workshop
Colombia

really NA because we didnt get to to this - wasnt sure why bt Michael offered us a Casillo Tour in Cartegena instead which was very good to see and informative! The shop we visited though was lovely and we bought souveniers

Sunset Drum & Dance Safari at the Beach of La Boquilla
Sunset Drum & Dance Safari at the Beach of La Boquilla
Colombia

A unique experience that the kids loved!

Chocolate Workshop
Chocolate Workshop
Cartagena

Another amaznig time - they made it so special for my son's bday and we loved makng the cake and chocolate figurines - perfect bday celebration and end to our trip!

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Apr 28, 2025
Dear Cara,
Thank you so much for taking the time to share your detailed and thoughtful feedback! It truly made my day to read your kind words. It was a real pleasure helping you and your family plan your adventure in Colombia, and I’m so happy to hear that you had such a wonderful time discovering the country.
Thank you also for your honest comments about the hotels and experiences. Your insights are incredibly valuable and help us continue to improve (we will let them know about the AC...
Read more

Dear Cara,
Thank you so much for taking the time to share your detailed and thoughtful feedback! It truly made my day to read your kind words. It was a real pleasure helping you and your family plan your adventure in Colombia, and I’m so happy to hear that you had such a wonderful time discovering the country.
Thank you also for your honest comments about the hotels and experiences. Your insights are incredibly valuable and help us continue to improve (we will let them know about the AC comments!).
I hope you and your family will keep these memories close, and whenever you feel like discovering even more of Colombia, it would be a joy to help you again.
Wishing you all the best and hopefully hasta pronto,
Michael & The Chaska Tours Team

Fabulous trip hiking in Ecuador
Ecuador | Apr 4 - Apr 10, 2025

Adam
Adam M.
San Jose, CA | Reviewed on Apr 28, 2025

We had a fabulous trip hiking in Ecuador, including Cotopaxi, Quilotoa, Chimborazo, Cajas National Park, and Ingapirca with our great guide Milton. It included collaborative planning; when a landslide blocked the road to one of our hotels, the team quickly found a new hotel that we could get to. I cannot say enough positive things about Milton; truly a great ambassador for all Ecuadorians.

Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Apr 28, 2025

Hello Adam,

I’m very happy to hear that your trip to our country was an unforgettable experience and that you were able to visit incredible places. Thank you very much for your kind words; they motivate us to continue offering the best service to our travelers. You are absolutely right, Milton is a great ambassador for our country!

There are many places in Ecuador for hiking enthusiasts like you, and we hope you will visit us in the future.

Wishing you all the best,
Paul

Family Vacay! We recently took a family vac...
Greece | Apr 5 - Apr 19, 2025

A
Anita B.
Minneapolis, MN | Reviewed on Apr 28, 2025
Family Vacay! We recently took a family vacation to Greece for two weeks. There was a total of 9 of us, including three kids, ages 7, 5, and 1. Siena did a phenomenal job lining up kid friendly activities, while balancing the itinerary to make it enjoyable for all ages. Traveling with young children can be difficult, but Siena listened to our needs and logistically made everything easier for everyone. Our guides were all great with the kids as well. They all kept the kids engaged... Read more

Family Vacay!

We recently took a family vacation to Greece for two weeks. There was a total of 9 of us, including three kids, ages 7, 5, and 1. Siena did a phenomenal job lining up kid friendly activities, while balancing the itinerary to make it enjoyable for all ages. Traveling with young children can be difficult, but Siena listened to our needs and logistically made everything easier for everyone.

Our guides were all great with the kids as well. They all kept the kids engaged in the tour(s) and made them feel included. They were all so patient with us as well when we needed extra time.

I can say the favorite for everyone was in Naxos where we visited the dairy farm, beekeeper, and the kids made pottery. Even the adults loved feeding the newborn lambs. However, Meteora was a close second. It is absolutely beautiful!

Hotel Review
Alsos House
Kalabaka

The staff was great! They were so friendly to the kids and changed the hours of breakfast to make sure we could eat before we had to leave.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Family-Friendly Acropolis & Pnyx Experience
Family-Friendly Acropolis & Pnyx Experience
Athens

Angelina (our guide) made this tour amazing. She was patient and had activities for the kids to do throughout the tour to help them learn and keep them engaged.

Quality of Experience
Guides, Drivers and Staff
Transport
Wednesday 4WD Winery, Gorge & Beach Trip
Wednesday 4WD Winery, Gorge & Beach Trip
Heraklion

We had two drivers/guides for this activity. They were both very helpful and played with the kids throughout the day. The restaurant they took us to for lunch had some of the best food we had on our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Dairy Farm Visit, Cheesemaking & Pottery Class
Private Dairy Farm Visit, Cheesemaking & Pottery Class
Naxos

Everyone on our trip loved this day. We started the day with a local family and made cheese, fed the animals, and ate some amazing food. The kids loved jarring their own honey and being able to take it home, and they also loved making their own pottery.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on May 01, 2025
Anita!! It was so easy and fun working together to plan your family trip! I'm so glad the itinerary struck the right balance for everyone, from toddlers to adults! Naxos is one of my favorites, as well! That day with the farm animals, beekeeping, and pottery is one of my favorites to suggest for families, and I’m thrilled it became a highlight for your family. Thank you again for trusting me with your trip. It means a lot to hear that the guides, activities, and overall flow helped make... Read more

Anita!! It was so easy and fun working together to plan your family trip! I'm so glad the itinerary struck the right balance for everyone, from toddlers to adults!

Naxos is one of my favorites, as well! That day with the farm animals, beekeeping, and pottery is one of my favorites to suggest for families, and I’m thrilled it became a highlight for your family.

Thank you again for trusting me with your trip. It means a lot to hear that the guides, activities, and overall flow helped make your time in Greece smooth and memorable. I’d love to help with your next adventure whenever you're ready! ✨

Gustavo didn’t “get” what we were looking for...
Greece | Apr 12 - Apr 20, 2025

E
Evan S.
Nicetown-Tioga, PA | Reviewed on Apr 28, 2025
Gustavo didn’t “get” what we were looking for. We had a nine day trip to Athens and Crete with our 13 year old granddaughter who is into mythology. He kept suggesting multi day trips to mythological sites that involved wasting a whole day traveling each way. He should have advised us that we didn’t have time for those kind of time-consuming trips and that the Mythological Day trip we took in Athens covered most of the mythological stories and characters. It seems like he didn’t know anything... Read more

Gustavo didn’t “get” what we were looking for. We had a nine day trip to Athens and Crete with our 13 year old granddaughter who is into mythology. He kept suggesting multi day trips to mythological sites that involved wasting a whole day traveling each way. He should have advised us that we didn’t have time for those kind of time-consuming trips and that the Mythological Day trip we took in Athens covered most of the mythological stories and characters. It seems like he didn’t know anything beyond the short description on the website.

When we told him we were looking for hands-on activities that would appeal to kids, he recommended tours that included wine tasting. He also didn’t take into account the limited time we had so the all-day trips from Athens that he recommended weren’t the best use of our time. We did take one which was good except the tour guide’s accent was so strong that we understood about 20% of what he said.

Gustasvo recommended taking an overnight ferry to Crete which should had been wonderful with the three of us in a cabin. When we got on board we discovered that the reservations were totally screwed up: we were all listed as “Mrs” and I (the only male) was assigned to an all-female cabin with two other women. Our other reservations were for economy class which meant sitting on the equivalent of a dining room chair for 9.5 hours. The times for the ferry and the drivers both coming and going were also incorrect on the itinerary. While on the ferry we were unable to reach KimKim for quite a while (they weren't able to help us) and ultimately had to make a new reservation for a cabin at our own expense (it was after midnight by then) and apologize to and rebook the taxi drivers.

Nevertheless, the parts of the trip that worked were terrific (Mythology Tour and Gourmet Food Tour in Athens and the History and Food Tour in Crete). Kimkim did their best to rectify stuff (thanks Lea!) and reimbursed us as well as offering a free day tour in Crete.

We had a wonderful experience on our KimKim trip to Norway several years ago. So although there are plenty of negative things in this review, our previous experience was great. So much depends on the advisor…

Hotel Reviews
Be My Guest Hotel Athens
Athens

Modest hotel. Excellent staff and breakfast. Room very small. Good location. Shower had been added to a very high tub making it very difficult to get in and out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleanliness = excellent. Very small rooms limited comfort. There were only two chairs (kitchen chair type).
Malmo Historic Hotel
Chania

Incredible! Recently renovated with amazing design and every modern amenity that you might imagine and more. Wonderful staff and incredible breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Avra Hotel
Rafina, Attica

Unexpectedly terrific. We were unable to get a booking at the airport hotel so we settled for this one that was 20-30 minutes away. This was far better than what we would have had at the airport. Spacious, modern, next to a small beach. Breakfast had many, many delicious options. The shuttle to the airport was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
History & Foodie Walk in Old Town
History & Foodie Walk in Old Town
Chania

Terrific in every way.

Quality of Experience
Guides, Drivers and Staff
Wonderful, friendly, knowledgable guide!
Transport
We walked to the meeting place and the entire trip was walking.
Ancient Athens Acropolis and Mythology Walk
Ancient Athens Acropolis and Mythology Walk
Athens

Great guide. It covered all of the mythology and we visited the most important remnants of the ancient buildings.

Quality of Experience
Guides, Drivers and Staff
Transport
Not applicable - all walking.
Gourmet Food  Walk
Gourmet Food Walk
Athens

Terrific guide, wonderful food. The meat and fish market were overwhelming. Smell stayed with us fort hours.

Quality of Experience
Guides, Drivers and Staff
No drivers - we walked to the meeting place and walked on the tour.
Private Delphi Day Trip
Private Delphi Day Trip
Athens

Driver was terrific. The guide’s accent was so strong that we understood about 20% of what he said. Restaurant that the driver had arranged was terrific and he got us a table with a wonderful view.

Quality of Experience
Guides, Drivers and Staff
driver = wonderful. Guide = although knowledgable, not understandable .
Transport
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Apr 30, 2025
Thank you for your honest feedback. I’m truly sorry that parts of your trip didn’t meet your expectations, especially given the importance of this experience with your granddaughter. Your original itinerary was designed to explore the Peloponnese — a region rich in mythology and easily accessible from Athens — to make the most of your time in Greece. When plans changed after booking and you chose to focus on Crete instead, I adjusted the trip accordingly and did my best to align it with your... Read more

Thank you for your honest feedback. I’m truly sorry that parts of your trip didn’t meet your expectations, especially given the importance of this experience with your granddaughter.

Your original itinerary was designed to explore the Peloponnese — a region rich in mythology and easily accessible from Athens — to make the most of your time in Greece. When plans changed after booking and you chose to focus on Crete instead, I adjusted the trip accordingly and did my best to align it with your revised preferences. That shift understandably introduced more complex logistics, and I regret that some of those didn’t go as smoothly as they should have — particularly the ferry arrangements.

I also hear your concerns about tour content and suitability. I appreciate you highlighting what worked well — like the Mythology and Food Tours — and I’m glad our local team was able to support you along the way. We will work towards creating more child-focused activities in Crete, that allow for Mythology but also cultural immersion, and that are also hands on.

Your feedback is valuable, and I take it seriously. Thank you again for sharing it and for the opportunity to learn from your experience. 🌞🇬🇷

It worked out
France | Apr 12 - Apr 20, 2025

Jay
Jay C.
Seattle, WA | Reviewed on Apr 28, 2025
Overall the trip worked out because I had to stay on top of changes and updates to make things go smoothly. I will walk through each day and what went well and what could be improved. Our trip was with my 80 year old parents, and my 10 year old daughter. One takeaway that still confuses me is that we had the Siene Dinner Cruise until 11p, and then Versailles at 8a the next day. When I asked to move the Dinner Cruise, I was told it was not an option and non-refundable. But when I called... Read more

Overall the trip worked out because I had to stay on top of changes and updates to make things go smoothly. I will walk through each day and what went well and what could be improved. Our trip was with my 80 year old parents, and my 10 year old daughter.

One takeaway that still confuses me is that we had the Siene Dinner Cruise until 11p, and then Versailles at 8a the next day. When I asked to move the Dinner Cruise, I was told it was not an option and non-refundable. But when I called the company, once in Paris - and paying international calling fees - they said it was not a problem but that the company that booked it had to ask to move it. Then it seemed like no problem. It seemed like KimKim just did not even want to try.

Day1 - we arrived in Paris with someone waiting with my name once we got through customs and had our bags. They had the wrong delivery address though and so we hand to figure that out and I had no cash yet to tip them.

Day2 Notre-Dame: We started early (9a) with a tour of the Notre-Dame. It would have been nice to sleep in a bit more and acclimate to the new time zone. Also there was some confusion in that we did not actually have tickets to the Notre-Dame, they just let us get in the very long line with everyone else, even though the title of the event was "Private Notre-Dame & Sainte-Chapelle Visit".

Day2 Louvre: For it being day1 after long travel, this made it a long day, but we did have a private entrance here. This guide seemed very scattered. The first thing we heard was that we were going to see the Mona Lisa, but we kept getting "distracted". This visit was supposed to be 2h, but it went about an hour over. If we had plans after we would have missed them. They give you a headset so you can hear them as you drift around a bit. Personally, I would rather had the easy entrance and then to just meet in the middle with a map and let us guide the route, and the person can speak to the things we are interested in. There is just so much there, and it was information overload. There are a ton of tour groups at the Louvre, so you need to pay attention to where your guide is.

Day3 Eiffel Tower: This worked out well, in that we got in quickly and had time to ourselves at the top.

Day4 & 5: We had food tours both of these days that had about half of the experience overlapped. Marais Pastry & Chocolate Tasting Experience - was all around sweets, and very interesting, and the guide was very good. The next day we had the "Montmartre Local Food Walk" tour with another very good guide, but they were not that different.

Day5 Siene River Dinner Cruise: This was good. Guidance on a dress code would be good here. There was a mix of folks dressed in full suits, and others in sweatshirts. Also, we do not drink alcohol so the fact that the agency paid for the wine paring for our whole table was a waste. Seeing the Eiffel blink at night was wonderful.

Day6 Shopping Day: This was nice to have a day to walk around and enjoy the city.

Day7 Parfume Making: This was very good, and we highly recommend this experience.
Day7 Baking Class: This was also wonderful and very kid friendly. We came home with so much bread!

Day8 Versaiiles: Taking the private van out to Versailles in the morning was the way to go. Going through the neighborhood of Versailles and visiting the queens grounds was all new to me. The guide here was very good as well.

Overall a very memorable trip.

Hotel Review
L'Empire
Paris

This was a very nice hotel, in a great location.

Authenticity & Character
Location
Very walkable to the Notre-Dame and the Louvre.
Staff
Cleanliness & Comfort
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on May 27, 2025
Thank you very much for taking the time to share such a thorough and thoughtful review of your recent trip to France. It means a lot to us to hear your detailed feedback, as it helps us continually improve the experiences we curate. We’re delighted to know that, overall, your trip was memorable and that you and your family—including your parents and daughter—were able to enjoy so many wonderful experiences, from the perfume making and baking classes to your time at Versailles and the Eiffel... Read more

Thank you very much for taking the time to share such a thorough and thoughtful review of your recent trip to France. It means a lot to us to hear your detailed feedback, as it helps us continually improve the experiences we curate.

We’re delighted to know that, overall, your trip was memorable and that you and your family—including your parents and daughter—were able to enjoy so many wonderful experiences, from the perfume making and baking classes to your time at Versailles and the Eiffel Tower.

Regarding your concerns, we truly appreciate your candor. I apologize for the confusion around the Seine Dinner Cruise and the subsequent Versailles timing. We always strive to advocate fully on behalf of our clients with vendors, and we will review this particular process with our partners to ensure more flexibility and clearer options for our future travelers.

The early start to Day 2 and the Notre-Dame tour issue are also valuable points. We understand that adjusting to a new time zone, especially with a wide age range in your group, requires careful pacing.

Thank you for sharing your experience at the Louvre and your preference for a more self-guided approach paired with key highlights. This is great insight and will help us tailor future itineraries better for guests who want a balance of expert commentary and freedom to explore at their own pace.

Your comments about the food tours, dinner cruise dress code, and wine pairing preferences are very helpful.

We’re very happy that you enjoyed the guided tours at Versailles, the shopping day, and the kid-friendly activities like the baking class. It’s wonderful to hear your whole family had special moments.

Thank you again for your detailed feedback and for trusting us with such a special multi-generational trip.
Thank you
Liz and the Kimkim team

Fall in love with Portugal!
Portugal | Apr 19 - Apr 27, 2025

Jennifer
Jennifer F.
Chicago, IL | Reviewed on Apr 28, 2025
My husband and I have never used a service like KimKim before when planning a vacation itinerary, and we are so glad we did. After being welcomed so warmly by Across Portugal, however, the bar has now been set very high for the future, for we feel very spoiled indeed. From the moment we arrived in Portugal, we were greeted and received with white-glove hospitality. Everyone we encountered provided such thoughtful and thorough service, working tirelessly to make sure that our experience ran... Read more

My husband and I have never used a service like KimKim before when planning a vacation itinerary, and we are so glad we did. After being welcomed so warmly by Across Portugal, however, the bar has now been set very high for the future, for we feel very spoiled indeed. From the moment we arrived in Portugal, we were greeted and received with white-glove hospitality. Everyone we encountered provided such thoughtful and thorough service, working tirelessly to make sure that our experience ran smoothly. We truly felt cared for at every moment; every detail for our stay had been considered, from our name prominently displayed by our driver at the airport to the welcome box full of local treats in our hotel room to the printed tickets for our excursions and timely check-ins every afternoon. I have never had so many doors opened for me. We felt like royalty!

Throughout our trip, we received immediate, friendly and thorough support from the team at Across Portugal, and they graciously answered all of our questions, no matter how trivial or random. It was a true delight to experience the country through the eyes of those who live there; our drivers and walking guides were exemplary professionals, but most of all we appreciated the depth of their knowledge and enthusiasm as they shared Portuguese history, language, and culture with us, offering suggestions and recommendations for where to go and what to see, where to eat. They were quick with recommendations and remained sensitive and attuned to our every comfort. They consistently went out of their way to provide impeccable service, catering to our whims, whether it was advice on how to speak or pronounce words, removing the front seat to relieve carsickness during a winding journey, providing spare umbrellas when it rained, driving us by Cristiano Ronaldo's house to satisfy our curiosity, calling a restaurants at the last minute to book tables with an ocean view, attempting to help us attend a futebol match outside Porto... The list goes on and on. The love and pride that our guides felt for their homeland shone through their words and actions.

We discovered quickly that Across Portugal had taken the time to find only the very best in local service and excursions, from tastings to vineyard tours, boat rides to cross-country drives and fado dinners. It felt as though we were being given gift after gift of unique insights and kind gestures, invited into an exclusive family. We trusted the Across Portugal team, and by extension their partnerships with local businesses, to lead us at every turn. We would not hesitate to recommend their services to anyone planning a visit to this beautiful country. You will have no choice but to fall in love with Portugal!

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Apr 28, 2025
Hi Jennifer, Thank you so much for taking the time to share such a beautifully detailed and thoughtful review. Reading your words truly moved our entire team! It was a true honor to welcome you and your husband to Portugal and to be part of your journey. We are super happy to hear that you felt so cared for - from the small touches to the larger moments - as creating a seamless, memorable experience is exactly what we aim for with every traveler we host. Your appreciation for the... Read more

Hi Jennifer,

Thank you so much for taking the time to share such a beautifully detailed and thoughtful review. Reading your words truly moved our entire team!

It was a true honor to welcome you and your husband to Portugal and to be part of your journey. We are super happy to hear that you felt so cared for - from the small touches to the larger moments - as creating a seamless, memorable experience is exactly what we aim for with every traveler we host.

Your appreciation for the passion, knowledge, and pride shared by our guides and partners means the world to us. We are very lucky to work with people who love Portugal as deeply as we do, and knowing that you felt that spirit throughout your trip is incredibly rewarding.

Thank you again for trusting us with your adventure and for recommending Across Portugal so warmly. It would be a true pleasure to welcome you back anytime to explore even more of our beautiful country!

Your Friend in Portugal,
Pedro

Value vs Cost Debatable, but Useful for Coordinating
Morocco | Apr 19 - Apr 27, 2025

Ian
Ian O.
Boston, MA | Reviewed on Apr 28, 2025
Our driver Abdelkarim (Karim) was amazing, he was very knowledgeable and an incredibly safe driver. He did a great job coordinating our day-to-day activities and making sure things ran smoothly. The country of Morocco was truly beautiful and the activities we went to were very fun. We were upset that without us being made aware of it until the day of, our sandboarding activity, which we paid for (and hopefully we can get refunded for this), became impossible due when they scheduled the... Read more

Our driver Abdelkarim (Karim) was amazing, he was very knowledgeable and an incredibly safe driver. He did a great job coordinating our day-to-day activities and making sure things ran smoothly. The country of Morocco was truly beautiful and the activities we went to were very fun. We were upset that without us being made aware of it until the day of, our sandboarding activity, which we paid for (and hopefully we can get refunded for this), became impossible due when they scheduled the activity. This was especially annoying considering we were given 5hrs of free time the previous day when we could have done the activity.
What disappointed us the most were the lodgings booked by the KimKim team. With hindsight never have I been more happy that the major hotels we booked ourselves as the ones booked by the KimKim team were dirty, one had roaches, the other lacked a hot water shower. These hotels were quite rundown and did not meet the standards which we felt had been conveyed to us. The "luxury" camp which KimKim had told us had AC did not, and the food served was inedible.
Also the driver we had, as much as we loved him, was not who KimKim had told us would be our driver. This left us very confused and initially nervous since we were unable to contact our driver directly and it simply wasn't who we were told our driver would be.
To summarize, we enjoyed our trip overall and were mostly happy with KimKim's efforts, but in the future we probably will not use KimKim again due to the quality of the hotel bookings not being worth the premium we paid KimKim to book them.

Hotel Reviews
Kasbah Mohayut
Merzouga

Disgusting hotel, roaches outside our room, horrible food, dirty and unclean rooms. There is no internet for guests either. The bed was the worst bed I have ever slept on in my life. The bed and pillows were so awful that my fiancé and I slept on our clothes to make it softer and used our sweatshirts as pillows since the hotels were as hard as cement. Maye this hotel used to be good, but now it should be avoided.

Authenticity & Character
Rundown, pool looked like the water was dyed blue
Location
Right on the dunes, great for sunset/ sunrise.
Staff
Staff didn't do much, left pool area very dirty with old food and drinks sitting out
Cleanliness & Comfort
roaches, beds, internet, pillows, actually clean the rooms, mold in minifridge, the list could continue
La Perle du Dadès
Boumalne

Good for kids with lots of little board games and activities. Bad for people who wanted a view. Hotel has bad food and not near any restaurants

Authenticity & Character
Location
so many hotels with great views of the gorge, not this one
Staff
Cleanliness & Comfort
Bed was rough, lots of flies, lacked hot water in shower and stable wifi
Riad Madu Luxury Camp
Merzouga

Luxury is a stretch. The camel ride out to the camp went great, until the driver tried to force us to buy knick-knacks. The staff was very kind which was a positive. The food was inedible and dinner was a struggle, especially as they did not understand gluten-free meaning my fiancé could not eat most of the dinner. the tent was black which made it incredibly hot, which would've been nice if the A/C worked...

Authenticity & Character
Location
not really in dunes, right next to every other camp
Staff
Staff was nice
Cleanliness & Comfort
The A/C didnt work, black tents made them super hot, uncomfy bed
Activity Reviews
Boumalne Dades to Marrakech, via Ouarzazate and Ait BenHaddou
Boumalne Dades to Marrakech, via Ouarzazate and Ait BenHaddou
Morocco

Car ride

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Marrakech with a private guide
Tour Marrakech with a private guide
Marrakesh

Great knowledgeable guide, I wish we had seen a bit more of the landmarks, but only so much can be done on a half day tour.

Quality of Experience
Guides, Drivers and Staff
our guide was super knowledgeable, made the experience great
Transport
Erg Chebbi Dunes to Boumalne Dades
Erg Chebbi Dunes to Boumalne Dades
Morocco

Its a car ride

Quality of Experience
Its a car ride that felt like it took way too long
Food
Guides, Drivers and Staff
Transport
Rock Climbing
Rock Climbing
Morocco

Was fun, wish we had known it was 4 hours long in advance

Quality of Experience
Guides, Drivers and Staff
Transport
1/2 Day Tour Fes with a Private Guide
1/2 Day Tour Fes with a Private Guide
Fes

Tour was great, our guide was very knowledgeable, and we saw so many different landmarks and interesting places.

Quality of Experience
Guides, Drivers and Staff
Transport
From Fes to Merzouga via the Atlas Mountains (Ifrane, Azrou and Zaida)
From Fes to Merzouga via the Atlas Mountains (Ifrane, Azrou and Zaida)
Morocco

Just a car ride, we didn't want to stop for the monkeys. Its a long ride but it has great views.

Quality of Experience
Guides, Drivers and Staff
Transport
Camel Trek into Luxury Sahara Camp
Camel Trek into Luxury Sahara Camp
Morocco

Fun ride, ruined by guide trying to sell scam objects at the end

Quality of Experience
Food
There was no food?
Guides, Drivers and Staff
Transport
ATV / Dune Buggy Adventure in the Sahara Desert
ATV / Dune Buggy Adventure in the Sahara Desert
Morocco

It is not a real ATV adventure, you slowly drive behind a guide.

Quality of Experience
Not very exciting
Guides, Drivers and Staff
Transport
Sand Boarding
Sand Boarding
Morocco

We did not get to do this activity due to poor planning by the KimKim Staff

Quality of Experience
actually planning it so we could do the activity
Guides, Drivers and Staff
actually planning it so we could do the activity
Transport
actually planning it so we could do the activity
Sunrise Hot Air Balloon Ride over Marrakech
Sunrise Hot Air Balloon Ride over Marrakech
Marrakesh

Very fun, great view

Quality of Experience
Food
generic breakfast, bread and juice
Guides, Drivers and Staff
Transport
Paragliding
Paragliding
Marrakesh

Very fun, further from the city than we had been told. the drive with the paragliding crew after drop off was terrifying. They had people sitting on the roof of the car as we went up a narrow windy road on the edge of the cliff.

Quality of Experience
Guides, Drivers and Staff
Transport
Drive by the paragliding company to the spot we took off from was terrifying
Local specialist: Megan Lower
Megan
Megan Lower
Local specialist in Massachusetts | Replied on Apr 30, 2025
Thank you so much for sharing your feedback—we truly appreciate you taking the time to let us know about your experience. I'm so glad to hear that you enjoyed your driver; they play such an essential role in the journey, and it's wonderful to know their presence made a positive impact. I'm sorry to hear that the accommodations did not meet your expectations. We haven’t received similar feedback about these properties before, so your input is especially valuable. As we can’t personally... Read more

Thank you so much for sharing your feedback—we truly appreciate you taking the time to let us know about your experience.

I'm so glad to hear that you enjoyed your driver; they play such an essential role in the journey, and it's wonderful to know their presence made a positive impact.

I'm sorry to hear that the accommodations did not meet your expectations. We haven’t received similar feedback about these properties before, so your input is especially valuable. As we can’t personally revisit every place on a regular basis, thoughtful feedback like yours helps us reassess and ensure our recommendations remain aligned with our standards.

Regarding the longer drives, we do our best to prepare travelers in advance, as distances in Morocco—especially outside the cities—can be quite vast. I’m sorry if the reality felt more taxing than expected.

As for the sandboarding, I’m disappointed to hear it didn’t work out. I’ll be following up with our team to understand what happened. We always encourage guests to reach out during the trip if something isn’t right, as we’re often able to make adjustments in real time.

I’m also sorry to hear that the drivers for the paragliding made you feel uneasy. While they’re highly experienced and know the terrain well, I understand how rural driving in Morocco can feel very different from what you may be accustomed to.

Overall, I’m glad you enjoyed your time in Morocco. It’s such a diverse country, and while the more remote areas can be a bit outside the comfort zone for some, they also offer a very different, and often more authentic, perspective of the country.

Thank you again for your honest feedback—it helps us grow and improve.

Best,
Megan Lower

Amazing team to work with!
Portugal | Apr 19 - Apr 27, 2025

Craig
Craig T.
Chicago, IL | Reviewed on Apr 28, 2025

Pedro and his team made everything so much easier and more relaxed. From the transports to the guides to the daily communication, everything about our trip was fantastic. Highly recommend Pedro and their team!!

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Apr 28, 2025

Hi Craig,

Thank you so much for your kind words!

It was truly a pleasure to work with you and be part of your journey through Portugal.
I am super happy to hear that you had a fantastic experience and that everything felt easy and relaxed - that’s exactly what we strive for!

On behalf of the entire team, thank you again for trusting us with your trip. We would love to welcome you back anytime for another adventure in Portugal :)

Your Friend in Portugal,
Pedro

Ahmed, our driver was superb.The guide in M...
Morocco | Apr 11 - Apr 21, 2025

Dan
Dan M.
West Warwick, RI | Reviewed on Apr 28, 2025
Ahmed, our driver was superb. The guide in Marrakesh was not a good choice.
He spent most of his time talking to his friends than to attending to us.
other that he, the trip was exceptional. Thanks, Sharon
Read more

Ahmed, our driver was superb.

The guide in Marrakesh was not a good choice.
He spent most of his time talking to his friends than to attending to us.
other that he, the trip was exceptional. Thanks, Sharon

Activity Review
Guided Tour of Marrakech
Guided Tour of Marrakech
Marrakesh

The guide was an idiot! If i were you, I would not use this guy again.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Apr 28, 2025

Hi Dan,

Thanks so much for the feedback regarding the guide in Marrakech. We are very happy to hear that you had an exceptional trip to Morocco and we look forward to hosting you again sometime in the future!

Keep in touch!
Thanks,
Sharon, Abdou, Ahmed, and the rest of the Morocco Immersion Family

10 Amazing days in Ireland
Ireland | Apr 16 - Apr 25, 2025

Laurie
Laurie W.
Chicago, IL | Reviewed on Apr 28, 2025
Just got back from 10 amazing days in Ireland! Completely and meticulously planned and executed by Cathy. This is our second trip with KimKim and will do it again. These trips take any worry & stress right out. You are taken care of like on a cruise, with experts and locals providing tours, transportation, and lodging....but not with a huge group of people. We love traveling "independently" with the knowledge that every detail is covered and we have a safety net if something goes sideways. We... Read more

Just got back from 10 amazing days in Ireland! Completely and meticulously planned and executed by Cathy. This is our second trip with KimKim and will do it again. These trips take any worry & stress right out. You are taken care of like on a cruise, with experts and locals providing tours, transportation, and lodging....but not with a huge group of people. We love traveling "independently" with the knowledge that every detail is covered and we have a safety net if something goes sideways. We love the ability to tailor the trip to what WE enjoy, and not just accept what is in an itinerary. Going with KimKim also allows for the ability to pick restaurants (which we did ahead of time with incredible recommendations from Cathy) and go at the pace we like, stopping and enjoying a spot if we love it. Not getting in line to board a bus because we need to "move on."

Some of our favorites of this Ireland trip...

Central and lovely accommodations - each different, each perfect...breakfasts were incredible.

Private tours!!! - Ring of Kerry with Aodan who grew up there, Cliffs of Moher and Aran Islands with Phil, Kinsdale, Blarney and Cohb with Derek, Connemara with Patrick? These men know the history, the people, and the places like the back of their hand. I cannot imagine doing these places on our own. We would only see the places not be immersed in them. And driving in Ireland?? If either of us needed to be the driver, we would never have seen anything but the road.

We had two nights in most places, and Cathy figured out how to plan both mornings & afternoons without feeling rushed or crunched, and moving on to the next place with efficiency. Not a moment wasted. Train trips provided views and a little down time. Lovely! Our arranged taxi driver Noel met us at the airport and delivered us at the end. He couldn't have been more delightful and gave us great tips.

Each city was unique and perfect - Galway (Aran Islands), Limerick, Killarney, Cork (Kinsale & Cohb), Dublin - offering us a taste of each area. We loved them all, but enjoyed the everyday feel and peace of Limerick (not touristy), the quiet lifestyle on the Aran Islands, the travel around the Ring of Kerry in Killarney, and the absolute beauty of Cohb, and fun shopping of Kinsale.

The people in Ireland are just as beautiful as their land and sea. We have traveling quite widely and have never been treated with more hospitality and kindness. We won't ever forget this trip. Thank you, Cathy and team!!

Hotel Reviews
The Hyde Hotel
Galway

Centrally located, beautiful restaurant. Our room was a bit dated, but nice and they are renovated all of them. We were there just a little early. Stay there!

Authenticity & Character
Decor is beautiful and unusual. Old place, but being renovated beautifully.
Location
Can walk to everything, but quiet at night!
Staff
Attentive
Cleanliness & Comfort
Had to walk through construction zone to our room....but that should be over soon. The construction crew was super friendly.
The Bedford Townhouse
Limerick

Centrally located and quick walk from the train station!

Authenticity & Character
Beautifully designed right in the center of tour.
Location
Walkable!! 3 bridges walk was delightful
Staff
The woman who greeted us was INCREDIBLE! Gave us local info and a map for a walking tour including pubs.
Cleanliness & Comfort
New!! And with a special room in the lower level for chilling out. Like a living room with wine and water. Sweet!
The Ross
killarney

Right in the center of everything!! Our view was of the church and its cemetery. Breakfast was lovely in the lower level - decorated like on a cruise ship. Walked out with baskets of baked goods to choose from...then incredible full breakfasts. Double doors toward downtown kept out the noise of the fun happening....if you didn't want to join in!

Authenticity & Character
Location
Staff
Walked in the door and jumped in to grab our luggage...as check in is up a flight and behind the bar area, not easy to see.
Cleanliness & Comfort
The River Lee Hotel
Cork

Central and walkable. We were upgrade to the 5th floor where we had a view of the River Lee and access to extra waters and snacks down the hall. They do turn down service, too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stauntons on the Green
Dublin

Dublin is a busy city and this inn is a little on the edge, away from the people, but not too far. It sits right across from a beautiful park and you can get to everything you want by walking.

Authenticity & Character
So different than our other lodging in Ireland. A small feel inn....walking into a parlor...with a dining room...and rooms tucked in upstairs, main level, and ours in the downstairs garden level - very cozy!
Location
Staff
Cleanliness & Comfort
Activity Reviews
A Full-Day Tour: Cliffs of Moher Cruise, the Aran Islands, South Connemara and the Burren
A Full-Day Tour: Cliffs of Moher Cruise, the Aran Islands, South Connemara and the Burren
Galway

Phil and Fion were our guides. We had a very small group of 8. We learned much about the land and the people along the way. Loved the time spent on the island. Phil gave us great ideas and choices. Riding on the ferries to see the cliff and just be on the water was spectacular.

Quality of Experience
Beautiful area, good stops
Guides, Drivers and Staff
Good sense of humor, knowledgeable
Transport
Private driver Half day in Connemara
Private driver Half day in Connemara
Galway

Our guide picked us up very early (breakfast wasn't open yet)and drove us through the Connemara countryside on our way to Kylemore Abbey. While rainy, it was very beautiful and he told us about the land and its people. We were scheduled for the Abbey and also a sheepdog demo. When we arrived at the Abbey it wasn't open yet, so he took us to a park to view Diamond Hill. We didn't have enough time to hike or anything. Headed back to the Abbey. Had just enough time to visit the building, not the grounds. Too late for the dog demo. We had to head back right away to make sure we didn't miss the train. Had to skip lunch and grab a snack at the train station. All in all, I would change this. My recommendation - an 8:00 pickup with an advised big breakfast beforehand. Less driving around, go directly to the Abbey for the building and the gardens. Then head to the train station for a snack.

Quality of Experience
Guides, Drivers and Staff
He was so polite and shared so much of Connemara. He had water and tissues for us in the back. Sweet man!
Transport
Welcome to Limerick!
Welcome to Limerick!
Limerick

We got here in the late afternoon. They suggested we take the 3 bridges walking tour with map. It was perfect! We loved Limerick. Not as touristy and the pub were filled with locals.

Quality of Experience
Transport
Train was great!
Killarney National Park Jaunt - From Park to Castle
Killarney National Park Jaunt - From Park to Castle
Ireland

It was a nice ride through the park. Our guide was not very talkative. The horse carriage ahead of us was having a much more interesting ride as we could hear their voices and laughter.

Quality of Experience
Guides, Drivers and Staff
Our carriage driver rarely spoke.
Transport
Horse and carriage itself were great.
Private Guided Tour of The Ring of Kerry
Private Guided Tour of The Ring of Kerry
Ireland

Aodan was incredible!! Share his personal experiences the whole way around the ring. Saw the 1800s village, had Irish coffee, watched an awesome sheepdog demo, drove by his Granddad's place and heard stories of his life, stopped by Skellig tourist info and watched the movie, had an delicious lunch by the sea, and took in the beauty of the land, waters and waterfall. What a day!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tour of Blarney Castle, Kinsale and Cobh
Private Tour of Blarney Castle, Kinsale and Cobh
Cork

Derek makes you see, feel, hear, smell and taste these places! Seriously! The ocean, the castle & gardens, the tiny towns, the people, the restaurants. the shopping, the music in his car. What an incredibly delightful day exploring three unique areas in Cork. Can't believe we got all three in one day - but he knows where to go, what to do, and paced things perfectly.

Quality of Experience
Guides, Drivers and Staff
Transport
Cork Tasting Trails
Cork Tasting Trails
Cork

Bob met us at the church and gave us the history of Cork as we made our way to the market. We also stopped at a candy store, where they had been in business as a family for 3 generations. At the market we had a big seafood sampler, huge olive and cheese tray, chocolates and coffee. It was a nice time.

Quality of Experience
Guides, Drivers and Staff
Atrium Afternoon Tea
Atrium Afternoon Tea
Dublin

What a lovely last thing to do! Quiet and relaxing off the streets of Dublin, the food was absolutely wonderful and service was top notch. We sat and took in the surroundings, food, and tea while revisiting all the loveliness that had been the last 10 days. Not something I would have thought to request, but delightful!

Quality of Experience
Dublin Highlights and Hidden Gems Walking Tour
Dublin Highlights and Hidden Gems Walking Tour
Dublin

Such great detail of the history of Dublin! Our guide was extremely knowledgeable and honest about the past. He took us all over and handled questions well, too.

Quality of Experience
Guides, Drivers and Staff
Celtic Night Show & Dinner
Celtic Night Show & Dinner
Dublin

Loved the opportunity to see the incredible dancers and hear so much of the fun music. The musicians had all of us singing along, too. Nicely interactive at times. The food was very good - three courses with nice choices. Only thing we didn't like was how rude people were when the show started. Lots of talking and side conversations. I felt badly for the performers. Also, some people get up and leave before it's over.

Quality of Experience
Self-Guided Guinness Storehouse Experience
Self-Guided Guinness Storehouse Experience
Dublin

I have been in breweries and had tours, but Guiness is over the top!! Kind of like Disney World and Willie Wonka rolled into one. Floor after floor you guide yourself through the interactive, all senses experience. It is kinda crazy, but cool! At the top, we had 360 degree (sunny) views of Dublin. Had lunch at their restaurant and it was very good!

Quality of Experience
Tickets for St Patrick Cathedral, Dublin
Tickets for St Patrick Cathedral, Dublin
Dublin

The handheld audio brought this church to life. I'm not much into churches, but this was interesting and well laid out for tourists. Spent about 45 minutes there.

Quality of Experience
Local specialist: Cathy Geoffroy
Cathy
Cathy Geoffroy
Local specialist in Dordogne | Replied on Apr 28, 2025

Hi Laurie and Jeff,

Thank you so much for your wonderful feedback!

It was truly a pleasure working with you, and I absolutely loved planning your trip and helping you discover the magic of Ireland. 😊

Wishing you all the very best, and I hope our paths cross again for another adventure in the future!

Warm regards,
Cathy

Overall this was a good experience. Lucy set ...
Vietnam | Apr 17 - Apr 26, 2025

M
Megan L.
Chicago, IL | Reviewed on Apr 28, 2025
Overall this was a good experience. Lucy set everything up for us and all of the transfers were seamless. Our guides and drivers all met us in the hotel lobbies and were very easy to find. This dramatically reduced any travel-related stress. Most of our guides were wonderful and very hospitable. However, I do think there is some room for improvement. I think we felt underprepared for some of the excursions/tours. For example, it was almost 100°F during our walking tour of the rice terraces... Read more

Overall this was a good experience. Lucy set everything up for us and all of the transfers were seamless. Our guides and drivers all met us in the hotel lobbies and were very easy to find. This dramatically reduced any travel-related stress. Most of our guides were wonderful and very hospitable. However, I do think there is some room for improvement. I think we felt underprepared for some of the excursions/tours. For example, it was almost 100°F during our walking tour of the rice terraces and our guide spoke little English. While beautiful, this was maybe not the best choice of a tour for this weather. Additionally, we did a tour involving river boats where it wasn’t clear to us ahead of time whether we’d be getting wet and needing swimming gear. In hindsight, I think we also would have reduced the Ha Long Bay trip to maybe just a day visit or gone to Cat Ba instead. In general I think it would have been nice to know what other tour options there were, as we met others along the way that took motorbikes to a waterfall in Pu Luong or saw some folks doing a seaplane tour in Ha Long Bay.

Hotel Review
The Saga Hotel Hoi An
Hoi An

Great hotel with nice pool area and a great breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lucy Do

Five stars for our local specialist, Lucy Do (Vietnam)!
Vietnam | Apr 17 - Apr 27, 2025

Liz
Liz K.
Australia | Reviewed on Apr 28, 2025
The service provided by our local specialist, Lucy, was superb. Her communication was fantastic and all the plans worked seamlessly. She organised several informative and fun guides, and good transport - and the accommodation was terrific. Have never used kimkim (and not typically used travel agents), so this was a new experience for us - we were delighted with how it went. Found the whole kimkim process very easy to use and the outcome terrific. Thank you so much, Lucy!
Best wishes, Liz...
Read more

The service provided by our local specialist, Lucy, was superb. Her communication was fantastic and all the plans worked seamlessly. She organised several informative and fun guides, and good transport - and the accommodation was terrific. Have never used kimkim (and not typically used travel agents), so this was a new experience for us - we were delighted with how it went. Found the whole kimkim process very easy to use and the outcome terrific. Thank you so much, Lucy!
Best wishes, Liz (Darwin Australia)

Hotel Reviews
De Syloia Hotel
hanoi

We spent several nights here and thought it fantastic - lovely rooms, friendly and helpful team and a great location.

Authenticity & Character
Beautifully appointed rooms - ours had cool views!
Location
Easy walking distance to lots of fun things (eg Old Quarter and Hoan Kiem Lake), with lots of great food and coffee close by.
Staff
All staff were super friendly and helpful.
Cleanliness & Comfort
Le Clos Du Fil Hotel
Ninh Binh

Found this hotel very charming - loved the embroidery (part of the owner's background); room really comfortable with a view of the sunset over the skyline; also a nice pool.

Authenticity & Character
Cute embroidery featured throughout.
Location
Staff
Cleanliness & Comfort
Gateway Inn Pu Luong

Loved this place! The views were breathtaking, team was lovely, and room was cute with a gorgeous view from the balcony.

Authenticity & Character
Location
Stunning views.
Staff
All staff were lovely.
Cleanliness & Comfort
Signature Cruise
Hanoi

Room was lovely, food spectacular and team extremely friendly.

Authenticity & Character
Location
Staff
Very welcoming and helpful throughout. Andy was a great manager, the food was brilliant and drinks on deck very fun!
Cleanliness & Comfort
Activity Reviews
Hanoi Evening Walking Street Food Tour with Jazz Music
Hanoi Evening Walking Street Food Tour with Jazz Music
Hanoi

Our guide, Tim (Trung) was absolutely superb - really entertaining and knowledgeable with a great sense of humour. Also had brilliant communication. Could not have enjoyed our time with him more!

Quality of Experience
Food
Street food experiences were fab!
Guides, Drivers and Staff
Our guide Tim (Trung) was fantastic - great with communication and ideas for what we'd do as well as full of great information and insights. Enjoyed his company immensely.
 Jeep Tour The Inside Hanoi - Morning Tour
Jeep Tour The Inside Hanoi - Morning Tour
Hanoi
Food
Had one of my best bowls of pho of the trip!
Guides, Drivers and Staff
Exploring The Natural Beauty of Ninh Binh (Tam Coc - Hang Mua - Bich Dong) (Maximum Personal Experience)
Exploring The Natural Beauty of Ninh Binh (Tam Coc - Hang Mua - Bich Dong) (Maximum Personal Experience)
Vietnam
Quality of Experience
Guides, Drivers and Staff
Very interesting and knowledgeable guide.
Transport
Pu Luong Explore Village Life  Water Wheels & Rafting (Excursions)
Pu Luong Explore Village Life Water Wheels & Rafting (Excursions)
Vietnam

Beautiful scenery and a very knowledgeable, interesting and friendly local freelance guide.

Quality of Experience
Gorgeous scenery.
Guides, Drivers and Staff
Our guide was lovely and had a lifetime of local insights to share.
Explore Pu Luong Iconic Rice Terrace & Local Brocade (Excursions)
Explore Pu Luong Iconic Rice Terrace & Local Brocade (Excursions)
Vietnam

Stunning scenery with a very friendly and insightful local guide.

Quality of Experience
Breathtaking scenery.
Guides, Drivers and Staff
We had a really lovely guide with a lifetime of local insights.
Local specialist: Lucy Do

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.