Kimkim Trip Reviews

Our trip to the Arctic circle was spectacular, and Moonika deserves all the stars for planning it. It was a perfect trip for our family - tons of adventure and activities, and perfectly arranged. We went dog sledding, visited a reindeer farm, nighttime snowshoeing and snowmobiling, boating through the fjords, and trips to chase the aurora borealis, which we finally saw from a catamaran! Every guide was amazing and each of the companies she chose for our activities were phenomenal. Every piece of the tour was smooth - our transfers were seamless and hotels were great. I truly cannot say enough wonderful things about our experience, and highly recommend visiting Lapland, and planning your trip with Kimkim and Moonika in particular.

Activity Reviews

Helsinki City Walking Tour

Helsinki

Keito was an amazing guide, and did a great job showing us Helsinki

Quality of Experience

Guides, Drivers and Staff

Transport

Family Husky Safari

Rovaniemi

We loved the doggies!!

Quality of Experience

Guides, Drivers and Staff

Transport

SnowHotel & Ice Dinner Experience

Rovaniemi

Very cool dinner and amazing ice sculptures

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Aurora Ice Floating

Finland

This was a super cool nighttime activity. I had never heard of it, but Moonika chose it for us, and we all loved it.

Quality of Experience

Guides, Drivers and Staff

Transport

Korouoma Canyon & Frozen Waterfalls Adventure

Finland

Beautiful scenery, and our guide was knowledgeable and friendly

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Chasing the Northern Lights

Kilpisjärvi

It was cloudy, but our guide tried!!

Quality of Experience

Guides, Drivers and Staff

Transport

Lappish Dinner

Finland

Great guides, beautiful trip, DELICIOUS dinner

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Snowshoeing Tour

Finland

Our guide was really knowledgable and a lot of fun, too!

Quality of Experience

Guides, Drivers and Staff

Transport

Snowmobile Tour

Finland

The guides were so kind and helpful

Quality of Experience

Guides, Drivers and Staff

Transport

Ice Fishing Experience

Ylläs

The guides were very nice and made sure we had an enjoyable experience

Quality of Experience

Guides, Drivers and Staff

Transport

Sámi Culture and Reindeer Herding Tour

Kilpisjärvi

This was an amazing experience. The owner Mia made sure that my kids got to help feed the reindeer, and then took us on a tour of the beautiful property

Quality of Experience

Guides, Drivers and Staff

Transport

Northern Lights Sailing with Catamaran

Tromsø

The crew was wonderful and the food provided was tasty.

Quality of Experience

Guides, Drivers and Staff

Transport

Polar Fjord Cruise With a Yacht

Tromsø

The yacht was comfortable, the views were amazing, and the upgrade to the polar plunge experience was fantastic!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We recently got back from a 2 week trip to Guatemala. This was my second time using KimKim to help plan a trip and I honestly feel like I will use them for all my future international trips. Eduardo was our Local Expert and he and I chatted on the KimKim platform for months planning the trip. There were several activities and places I wanted to go on the trip and based on what my partner and I like to do and the specifics that I discussed with Eduardo, he recommended several additional activities/tours that we enjoyed immensely. When I wanted to add a trip to Altamira and Hobbitenango he helped figure that out. He was very responsive overall. He also took care of the domestic flight that we took to/from Flores. The hotels he selected (based on our style/preference) were all fine. I enjoyed the Tikal Jungle lodge and both tours we did of ruins (Tikal and Yaxha) were wonderful. We learned a lot from Oliverio, our guide. He was pleasant and knowledgeable. He took us to an animal sanctuary place when we were in Flores and that was unexpected and cool. Overall, I wish we'd stayed one more day at the Tikal Lodge and been able to do another day at Tikal. By far the best place we stayed was Casa Del Mundo at Lake Atitlan. I remain incredibly blown away by that place. We could have spent half a day or more just exploring all the nooks and crannies at that place and it was just incredibly beautiful. I am so glad we stayed there. Unfortunately, my partner got food poisoning at one of the "regular" lunch places in Pana and that had later ramifications for our trip. While he was recovering at Casa Del Mundo (there are far worse places to be sick for sure), I was able to go kayaking and hiking with our guide, Willy. We thoroughly enjoyed Willy. He was with us from our pick up at GC after Flores until we went on the Acatenango Double Fuego trek. We wish Willy had been with us for that too. He was our favorite guide by a long margin; we were also with him the longest so that's not entirely surprising. He was down to earth and humble and very fun to be around. We had a great time with him at the Lake, hiking the Mayan Nose, seeing various villages around the lake etc. We also had a local guide, Joel, for the Mayan Nose hike and village visiting day. Joel was fantastic, a young man with a good heart and really good energy. I ended up hiking with him and my partner with Willy that day. We also made a change to our Lake Atitlan itinerary on short notice, opting to go to La Reserva Natural near Pana rather than go to the big Chichicastenango market. After the long drive from GC to Pana, we just weren't at all interested in another drive, even a shorter one. So we changed that entire day. I'm very glad we did, La Reserva was so fun, we did an awesome "ultra" ziplines which were great (I only wish they had had someone taking photos/videos b/c I would definitely have purchased some). And the butterfly area was for me, totally worth the price of admission. I could have stayed at that place for hours. Loved it. In retrospect, I might have stayed an additional day at the Lake so I could visit more of the villages and also just to stay another day at Casa Del Mundo. Lake Atitlan is definitely one of the most beautiful places i've visited. I would absolutely go back there. Then we headed to Antigua (again, with Willy). With our first day with Willy in Antigua, we did the Valley Ride Biking tour which was totally fun and worth it. We visited a chocolate factory, macademia nut farm and a jade jewelry making place. and we saw a lot of little villages and churches. B/c of the food poisoning, I was worried that my partner wouldn't be recovered enough to do the volcano hiking so I contacted eduardo and he was able to help with all that. B/c we had Eduardo and b/c we had booked a private hiking tour, we were able to change the date we left for the trek. Eduardo make all of those changes for us with the guides and also helped secure our hotel room b/c of the change. Later, we also ended up adding a day to our trip and Eduardo, again, was super helpful in securing our hotel room for that. So before the trek we ended up going up to Altamira and Hobbitenango. I thoroughly enjoyed both of those places. The creative photo ops and surrounding beauty, views of the volcanoes. Just a really fun day overall. We ate lunch at Hobbitenango and it was excellent. We also did the bike zip lines at Altamira which were terrifying but so fun at the same time. The trek itself was amazing. Our guide, David, was good. He was nice, encouraging and attentive but again, he wasn't Willy. We have done a lot of hiking and I rated the Double Fuego trek as maybe a 7 on the difficulty scale. One of the most challenging parts of the hike is the footing. Hiking on a volcano is like hiking up sand/gravel. The traction was nil. it was incredibly slow going. BUT totally worth it. I was pretty tired by the 2nd day on the trek and wasn't sure if I would make the additional trek over to Fuego but I am REALLY glad that I did. the views at the base camp, views at fuego and sunrise on Acatenango were all extraordinary. Just a really cool, but challenging experience for sure. I was very happy when we were off the volcano and headed back to Antigua. On our additional day in Antigua, my partner and I visited a ton of the ruins throughout the city and we got to see an interesting religious procession (the first sunday after Ash Wednesday) throughout the city. Our hotel in Antigua (Meson de Maria) I have somewhat mixed views on. The beds were comfortable and the hotel interior is beautiful. I enjoyed the views from the upper terrace. There was one person there that was particularly friendly and helpful. The others, not so much. They weren't mean or anything, but not particularly welcoming or friendly which is very unlike all the other places I've travelled in S. America. The breakfast was not great either which was disappointing. The rooms were quite small. That said, they helped get our laundry done one day while we were out and about and I loved the location. They also accommodated our schedule changes and we were able to stay at the same place, just in different rooms, which made things easier.
I got interested in Guatemala b/c I wanted to hike volcanoes. But was really happy with the entire trip. It is more Americanized than places we've gone in S. Am (Bolivia, Chile, Peru, Argentina) but that was okay with me. I had no interest in Guatemala City and glad we didn't spend any time there. For me, using KimKim is so worth it; as is booking private tours b/c it allows you to change your schedule with ease which we did twice. I should add that we mostly had one driver, Ivan, and he was SO AWESOME. he was super friendly and a GREAT driver. he ruled. Thank you so much Eduardo for all your help with this trip. You were great to work with.

Hotel Reviews

Jungle Lodge Tikal

Peten

no complaints about this place at all. Breakfast good. howler monkeys, LOUD :)

Authenticity & Character

Location

super location for a tour of Tikal Ruins

Staff

Cleanliness & Comfort

Hotel Casa Amelia

flores

breakfast was good, but no included with rate. good location. nothing spectacular but nothing to complain about either

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa del Mundo

Lake Atitlán

literally one of the best and most beautiful hotels I've stayed at or seen anywhere

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Meson de Maria

Antigua Guatemala

Rooms very small, breakfast not great. One very friendly and helpful employee; others weren't unfriendly but did not go out of their way to be helpful/friendly/welcoming. Thank goodness they had a small floor fan or else I would have been very warm at night. Interior is beautiful, upstairs roof terrace very nice. Good location but area was very loud on weekends.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hike Acatenango Volcano & Camp Overnight

Guatemala

Loved this experience! We opted for 2-night in the camp on the volcano, and I would recommend it because you have much more time to enjoy the experience.

Quality of Experience

Guides, Drivers and Staff

Hobbitenango/Altamira Visits

Antigua

Hobbitenango was nice, but Altamira was the highlight of the visit. It was so much fun to be there, and there were plenty of photo spots!

Quality of Experience

Guides, Drivers and Staff

We had a fantastic week in Jordan, thanks to our local specialist Samir and our driver and guide, Mohammad - the schedule was perfect and everything seamless, we couldn't have asked for anything to be better.

Jordan itself was as incredible as we had hoped, and Petra is one of those very special places, like the Taj Mahal that brings a tear to the eye when you see it for the first time.

We were nervous about the situation on the ground travelling at the time of conflict in the region but quickly realised this was a misapprehension on our part.

We would definitely recommend visiting Jordan and using Kimkim!

Our trip was a global learning experience for ten college students and two faculty. This meant we were not just seeing the sights, but had to learn about social, economic, cultural and environmental issues.
Robi was an amazing guide because of his knowledge, enthusiasm and energy for guiding and for Croatia. He was flexible regarding our needs and was able to give us the most amazing experience by connecting with other local guides and curators. When we had to adjust due to weather and border issues, he was able to provide alternatives that seemed like they had always been part of the plan. His stories and jokes made the time on the road go quickly. Since we wanted Zagreb to be our home base for the entire trip, Robi took us to corners of the area not usually seen in the typical Croatian tour. This gave our students a real flavour of Croatian life in the villages, farms and cities.
We feel that Robi (and Mario) gave us everything we wanted and more. Most impressive was how Robi connected with each student on the first day by remembering their names and the programs they were in. He made them feel cared for and we definitely saw growth as they eagerly asked questions, engaged with events and took millions of pictures.
This was a trip they will never forget because it fulfilled our school's agenda while being customized to the needs of our students -- many of whom have never travelled before.
The local guides that Robi contacted were also ideal for our student group and knew what would interest them and fulfill their needs.
We want to do this again, and we would not do it without Robi.

Hotel Review

Hotel Dubrovnik

Zagreb

Central location to restaurants, shops, cultural buildings/events. Tram is right next to the hotel. Wonderful and friendly staff. Terrific breakfast!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Zagreb- Ljubljana- Bled - Zagreb

Zagreb

Didn't go because of changes to Visas required to get across the border.

Quality of Experience

Guides, Drivers and Staff

Transport

Zagreb - Arrival

Zagreb

Quality of Experience

Guides, Drivers and Staff

Transport

Zagreb City tour

Croatia

Quality of Experience

Guides, Drivers and Staff

Very knowledgeable and gave a wonderful overview for individual walks later

Transport

Plitvice Lakes National Park.

Croatia

Amazing even in the winter.

Quality of Experience

Guides, Drivers and Staff

Changed our date to the park due to weather and that was a great decision by Robi.

Transport

COmfortable and fun

Day in ZAGREB- University visit

Zagreb

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Rijeka

Croatia

Local guide - Dunnja -- was amazing, friendly, fun.

Quality of Experience

Amazing city

Guides, Drivers and Staff

Knowledgeable, fun and knew where to take our students .

Transport

Trakošćan Castle and City of Varaždin

Zagreb

A pleasant surprise, even for the guide. Not on the usually path, but we wanted to go there.

Quality of Experience

Guides, Drivers and Staff

Transport

Zagreb - Departure

Zagreb

Smooth which is the key word for departures.

Quality of Experience

Guides, Drivers and Staff

Transport

When a group of six of us decided we needed a trip to Greece, we were overwhelmed by all the details, places and logistics associated with planning the trip. I stumbled upon the kimkim site, answered a few questions about how we like to travel and a couple of days later, Angela provided us with a comprehensive plan that included three different locations and everything we needed to travel seamlessly (tours, suggestions for downtime, transfers from every airport and advice on booking our flights). We commented on what we liked, what we wanted more or less of and asked questions in a social media-like feed. We iterated with Angela until the trip was just what we wanted and it was SO MUCH EASIER than doing it ourselves.
Fast forward to the trip and everything went perfectly. When we had a question for Angela, she was very quick to respond. Every tour guide she booked us with was knowledgeable and a delight. All of our transfers were there when they were supposed to be. It would be hard to pick a favorite thing we did in a country filled with so much beauty and history, it's truly an incredible place to visit.
We walked over 50 miles in 7 days, met some really welcoming Greek locals and saw the most awe-inspiring vistas. Even in the off season, Greece surpassed all our expectations.
Heartfelt thanks to Angela and the team she brought together to make this vacation the trip of a lifetime!

This trip was specifically planned to exclude places we'd been before and INCLUDE some small towns where our respective families came from, two generations back.

That said, thoughts about this trip:

1) We took it in February. The plus side was that there were much fewer crowds, and a lot more locals to chat with in the pubs, restaurants, hotels, etc. The minus side is that a number of attractions were closed, partially closed, or just a lot less fun/interesting in the cold, wet, rainy weather. But we chose that, and we knew what we were getting.
2) If flying from the US, definitely fly home from either Dublin or Shannon airports, and not Belfast or anywhere else. Dublin and Shannon have US Customs pre-authorization. You go through the process on that end, which I think is nice, so when you arrive in the US, exhausted from a long flight, you don't have to deal with Customs there.
3) There was very little here that we wouldn't recommend. If we had to pick something, we found Armagh City to be both much less friendly and much less accommodating to special dietary needs than most of the other places we went. We also can't comment much on Dublin, as we didn't venture into the city but only stayed overnight after a late arrival, and overnight prior to an early departure.
4) The Western side of the country is amazing. The Ring of Kerry, the Dingle Peninsula, Randles & Rose and Wyatt hotels, Killarney, Tralee, Westport. Galway was also amazing, but as we're more rural people, it was slightly less to our liking, although still great. The Hardiman hotel's beds weren't really comfortable, and while the people were very friendly, there's no on-site parking, so you have to park 3 blocks away and pay for it (make sure you get the voucher so it's merely a cost and not an expensive one).
5) If you do travel into Northern Ireland, remember that the prices are now in pounds rather than euros, and the speed limits are now in MPH rather than KPH.

All in all, the team was fantastic and checked in regularly to see how we were doing.

Wonderful trip to South Africa, gorgeous country, we were able to accomplish so much in one week thanks to Lucy's planning. Our guide in Capetown, Ben, was terrific about being flexible and optimizing our time there.

Ossama was our guide from Tangier to Chafchaouen to Fes. He was an outstanding travel professional. He was a very safe and conscientious driver, highly attentive to details, well-informed about each of our destinations, and with a great sense of humor. We also enjoyed the Fes tour provided by Sharif. He, too, was very attentive and well-informed, providing excellent insights into the local culture and history. We were very pleased with our Kim Kim Morocco experience!

My family's trip to Cambodia was absolutely wonderful
From the first contact with Steve to the fairwell at the airport we could not fault the professionalism the willingness to help for one minute. Our guides Len and Horn where "the best" and our driver "Mr.T" was an absolute gentleman.
We all agreed that Cambodia was our favourite country as the people where so welcoming and kind and not jaded.
Cambodia is an absolute gem and my heart is full of joy when my mind goes back there.

Hotel Reviews

Palace Gate Hotel & Resort

Phnom Penh

Palace gate Hotel was an oasis, an absolute delight to come home to at the end of the day. Loved the roof top bar and the poolside restaurant where a highlight

Authenticity & Character

The decor was cool and cambodian/old time colonial

Location

Very central

Staff

So friendly

Cleanliness & Comfort

Room was spotless

Canvas & Orchids Retreat (formerly 4 Rivers Floating Lodge)

Koh Kong

Loved the boat ride to reach the island was a relaxing experience Extremely warm welcome and felt relaxed the whole stay Our overwater bungalow was wonderful I particularly loved the wooden shower overlooking the river The well looked after orchids where absolutely stunning and where everywhere

Authenticity & Character

"Island life"

Location

Stunning location Loved diving off our balcony in to the river Swam over to the neighbours for a visit

Staff

Warm and friendly Nothing a problem

Cleanliness & Comfort

Bambu Hotel

Battambang

Only thing that stopped this hotel being 5 stars was that on the nights they have the night club, situated next door, going if there is room put guests in the downstairs rooms as upstairs rooms where quite noisy. Our group where there on a weekend and one has downstairs and the other had an upstairs room, didn't hear a thing downstairs. Just a suggestion ... Anyway we absolutely loved this hotel. The pool was a welcome relief and the poolside bar and restaurant where wonderful, very chill 😎

Authenticity & Character

Felt instantly relaxed. Old world Cambodia

Location

Centrally located

Staff

Friendly and relaxed

Cleanliness & Comfort

The Aviary Hotel

Siem Reap

What an absolute plstaying at the Avery Loved the pools, the roof bar, the coffee and our room was spacious with a cool balcony. The decor was funky and light filled

Authenticity & Character

Plenty of character

Location

Staff

Incredibly friendly and helpful Genuine and engaging

Cleanliness & Comfort

Activity Reviews

Royal Palace

Phnom Penh

Loved hearing about the royal families past

Quality of Experience

Guides, Drivers and Staff

Transport

Tuol Sleng & Russian Market

Phnom Penh

The genocide museum was shocking. It is a credit to the people of Cambodia to not be full of hate. Found it very informative as we had a great guide

Quality of Experience

Guides, Drivers and Staff

Transport

Champey Academy of Arts

Phnom Penh

We all absolutely loved the dancing and seeing the kids creating their art We felt privileged to be at their performance and also lived being involved Please visit and support these great kids as they are keeping their beautiful Cambodian culture alive with this new generation What an absolute delight. A huge highlight ✨️

Quality of Experience

Very genuine

Guides, Drivers and Staff

Transport

Dinner at Canvas & Orchids

Koh Kong

Absolutely delicious and the service was great

Quality of Experience

Food

Guides, Drivers and Staff

Transport

{{start_location}} to {{end_location}} via Hanuman Shooting Range, Udong & Ondong Rossey

Cambodia

Very professional Safety was five star Weapons where excellent

Quality of Experience

Guides, Drivers and Staff

Transport

Dinner at Jaan Bai

Battambang

Absolutely brilliant food and service Terrific cocktails and amazed that so professional for a training school The staff will go a long way if this is their start.

Quality of Experience

Best place

Food

Food was 10 out of 10

Guides, Drivers and Staff

Transport

Half day countryside local industries cycling

Battambang

Loved visiting the rice paper, fried banana, fruit plantation, rice wine and sticky rice business What a great group of producers Very interesting to hear their stories and see how it is done

Quality of Experience

Guides, Drivers and Staff

Transport

Phare, the Cambodian Circus (Seat B - open seating in the rear half of the middle seating area)

Siem Reap

This was fantastic Must see

Quality of Experience

Very funny and talented performers

Guides, Drivers and Staff

Transport

Phnom Sampeau sunset

Battambang

The caves and the temple along with the bats migrating out of the cave was a great sight

Quality of Experience

Traditional dance performance and dinner

Siem Reap

Very nice evening The performance was impressive and dinner was delicious

Quality of Experience

Food

Guides, Drivers and Staff

A morning with the elephants at Kulen Elephant Forest

Siem Reap

Very professional operation but still felt personal and the staff and keepers where very accommodating

Quality of Experience

Loved being able to move around the elephants a get some great photos

Food

Delicious lunch, plenty of food

Guides, Drivers and Staff

Dinner at Chanrey Tree

Siem Reap

Very nice evening, quite special event Venue was beautiful in amongst the garden area Food delicious

Quality of Experience

Food

Guides, Drivers and Staff

Service top shelf

Tatai Waterfall (private excursion)

Koh Kong

Beautiful swimming spot and highlight was sitting under the waterfalls

Quality of Experience

Food

Cooked lunch on the boat, delicious Enjoyed the whole experience Don't miss out

Guides, Drivers and Staff

Our guide was super informative as to local species of vegetation

Transport

Ta Phrom with optional sunset

Siem Reap

Must see

Quality of Experience

Short cyclo tour to Wat Phnom

Phnom Penh

Absolute blast !!! Best way to see the city, amongst the thick of it.

Quality of Experience

Guides, Drivers and Staff

Transport

Sunrise (and return to hotel for breakfast)

Siem Reap

The sunrise at Ankor Wat is an unforgettable experience. Our guide's knowledge of the temple and the best vantage point to view the sunrise was so beneficial to our experience.

Quality of Experience

Unparalleled scenery.

Guides, Drivers and Staff

Expert knowledge and experience in relation to the temple. Our driver was so helpful in finding one of our party who became separated from us.

Transport

Our driver was extremely helpful.

Banteay Srei & Apopo Hero Rats (same day as sunrise)

Siem Reap

Banteay Srei is a unique temple with beautiful stone work. It's quite isolated which means there are no crowds. The setting is lovely. The hero rats experience was fantastic. Learning about the problem of land mines and other explosives in Cambodia was fascinating, as was the demonstration of the rats at work. Great to be able to support such a wonderful organisation.

Angkor Thom (morning) by remork

Siem Reap

The scale of Angkor Thom was quite incredible. Definitely worth visiting as part of any trip to Siem Reap. The ride out and back in a remorque (Cambodian Tuk tuk) was a lot of fun.

Guides, Drivers and Staff

Our guides explanation of the history of Angkor Thom and surrounding settlements enriched our experience of Angkor Thom.

Bamboo train ride

Battambang

The ride was loads of fun. Great to be out in the countryside watching the rice fields slip by.

Quality of Experience

Being out in the countryside, almost like a (noisy) magic carpet ride.

Countryside walk & Village Activities

Siem Reap

A beautiful experience. Watching the sun set over rice paddies while sipping a gin and tonic was truly memorable. The hospitality of our hosts was wonderful and felt truly genuine.

We made many changes to our planning but Danushka accommodated and was flexible with our planning and gave us good advise on whether what we were wanted was a good idea or not. He coordinated our trip. Malinda was our driver and guide during our whole trip in Sri Langka. He gave us good information about the places we were visiting. He is a good driver and very flexible with our plans. Thank you Malinda for making our trip very memorable. He made sure we were safe and always taken care of.

Activity Reviews

Tour a Sri Lankan Tea Plantation

Sri Lanka

Our driver took us to a smaller tea factory. They gave us a private tour of the factory and the machines were incredible. There was so much history to the factory. They let us try the whole range of teas. We bought a whole lot of teas to for ourselves and as gifts for friends. Loved the experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Our driver was safe and drove very well.

Explore Nuwara Eliya

Sri Lanka

The scenery is beautiful. The weather really cool! Horton Plains are only for the people who are fit. It is a long hike and one part needs quite a lot of stamina.

Quality of Experience

Guides, Drivers and Staff

Help for the older folks to walk up the stairs.

Transport

Driver could explain the history before you get there.

Visit Sigiriya Rock Fortress

Sri Lanka

A very historic and beautiful site. However, you need to climb loads of steps. There are guides to help you and it is always advisable to have a guide. Take the help. Pay a little tip to the helpers who are working there and they can help you climb the steps. Especially for older folks. Worth the climb but hard work.

Quality of Experience

Guides, Drivers and Staff

Transport

I initially searched the internet to find a travel service specializing in Finland. Once I found KimKim and read reviews I decided to go with their agency. Tommy was our specialist and from the beginning he listened to my ideas, offered suggestions, made modifications as needed and provided answers to the many questions I had! The final itinerary was delivered to us a few days before we departed with all the reservations, vouchers for guided tours, transportation listed in detail. We experienced some confusion on the part of a hotel and our billing, but Tommy answered our inquiry quickly and got it taken care of.

In Helsinki we stayed at the Scandic Grand Central Hotel. It was a beautiful facility, very comfortable with lots of history and conveniently located for us to just step out the front door to begin our exploration of the city. Our transportation to and from the airport was quick and efficient. The driver who picked us up at the airport when we arrived ended up waiting an hour for us as our luggage was lost. It was a very snowy night, we were so grateful for his patience. Our explorations of the city were on our own and we loved Helsinki. If you want a real authentic Finnish sauna experience, look up the Kotiharjun Sauna - it was an amazing experience!

We flew to Rovaniemi (our own reservations) and again were met by a friendly taxi driver who took us to our accommodations. We chose to stay at the Apukka Rovaniemi City Apartments. Very modern, clean with a small kitchenette & bath, lots of storage for clothing and luggage , comfortable bed in a sleeping alcove, seating in living area and dining areas. We loved being able to people watch out the large windows and to easily walk into town to explore the area. It was a very short walk to the Safartica office where most of our adventures began.

Our adventures included:
1. ice fishing : after we were outfitted with an additional layer of protective clothing, we were driven to a beautiful lake where our guide showed us all the essentials of Finnish ice fishing. No luck but lots of fun. He even brought hot juice beverage to warm us up. Luckily no wind, so comfortable to be out.

2. Ice Floating : what a unique experience! A bus drove us way out into the countryside to a lake side area where there was a warm changing house, outdoor toilets, a Lappish tipi with a warm fire and marshmallows and of course the cleared area of the frozen lake. As our group was large we were split in two- one waited on land and the other went into the water. All the participants shared the task of taking photos of one another- a very friendly group. Once suited up in the immersion suits we waddled down to the lake, the guides were helpful and made sure each person entered and exited the water safely. Then we just floated- an experience I find hard to explain, but well worth it.

3. Husky safari: Can't get much better than to spend the morning with enthusiastic, well cared for dogs. It was such fun to actually guide (really the dogs did all the work) our own sled through gorgeous forest and lakeside. Again- very informative and friendly guides.

4. Snowshoe hike: We hiked about 6km through glorious Finnish old growth forest. It happened to be a blue sky day so it was just beautiful. Our guide, Eduard (I think is how to spell his name) was an enthusiastic outdoorsman and stopped frequently to explain the nature around us. Hot chocolate and cookies about halfway!

5. Arctic Night Reindeer Safari: The last evening we joined a group and were driven to a Finnish reindeer farm. Here we learned all about reindeer farming and had a ride through the forest in a sleigh pulled by reindeer. The reindeer and sleds were all connected with a young man leading the way. It was so quiet and peaceful . The reindeer were handsome animals (all male) and fun to watch them move along, sometimes the one behind would catch up to us and his head right next to us!

All the tours exceeded our expectations! We highly recommend having KimKim help you with your travel plans.

Final night we spent at the Scandic Helsinki Airport Hotel, as we had a very early flight. It was again very comfortable, with a very good restaurant. They even provide breakfast items for those getting up at 4am!

Hotel Reviews

Scandic Grand Central Helsinki

Helsinki

Beautiful, historic hotel centrally located for easy exploration of Helsinki. Very elaborate breakfast buffet included.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Apukka Rovaniemi City Apartments

Rovaniemi

In town efficient apartment, well appointed, quiet and comfortable.

Authenticity & Character

very modern

Location

Staff

The front office clerk on the day we left was very friendly.

Cleanliness & Comfort

Scandic Helsinki Airport

Vantaa

Literally right next to the airport and surprisingly very quiet. Comfortable rooms. Delicious dinner in the restaurant and quick breakfast snack at 4am!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Transport from Hotel in Helsinki to Helsinki Airport

Helsinki

The driver waited an hour for us on a stormy night as our luggage was lost and we had to complete a claim.

Quality of Experience

Guides, Drivers and Staff

Transport

Transport from Rovaniemi Airport to Hotel in Rovaniemi

Rovaniemi

Friendly driver, shared local info in the short drive to our hotel.

Quality of Experience

Guides, Drivers and Staff

Transport

Ice Fishing

Finland

Fun to be out on a beautiful lake learning how to bore a hole into the thick ice and use the very small fishing poles.

Quality of Experience

Guides, Drivers and Staff

Transport

Northern Lights Ice Floating

Rovaniemi

After a bus ride out into heavily forested lands we arrived at the lake side cabin. The group was divided in two so one suited up right away and the other enjoyed the warm fire in the Lappish tipi. It was great fun to watch the others floating and help take their photos. There were three guides to help make the experience safe and fun. Once in the survival suits we trudged down to the opening in the lake and carefully descended the ladder into the water. Once floating it was so calm and relaxing. Do be sure to wear warm clothes to make the float the most comfortable. No northern lights but gorgeous Big Dipper!

Quality of Experience

Guides, Drivers and Staff

Assisted with all aspects of the experience from donning the suits to getting in & out of the water and the warming tipi

Transport

Husky Safari

Finland

A truly fun way to begin our day with a trip to the husky farm. The local guides of the farm were informative and helpful . The dogs were enthusiastic and eager to get on the way. They were friendly and enjoyed petting and scratches when not working. The ride through the forest and around a frozen lake was magical. We were lucky... sunny sky, no wind and moderate temperatures. I can imagine it might be quite cold in other weather .

Quality of Experience

Guides, Drivers and Staff

Informative, helpful

Transport

Snowshoeing

Finland

An afternoon hike through a Finnish forest at the Arctic Circle with soaring pines, blue sky and rising moon! The guide provided ongoing commentary about the natural environment, stopping to point out interesting aspects of the forest. The hike was on a well established trail, some incline but manageable. The guide constantly kept an eye on the group so no stragglers could get lost! Hot chocolate and cookies at the midway point.

Quality of Experience

Guides, Drivers and Staff

The guide, Eduard (I think) was quite knowledgeable as he is also a forester and shared his obvious love of the out of doors.

Transport

Night reindeer Safari with chance of Northern Lights

Finland

We arrived at a reindeer farm lit up by torches on the path and lights on the buildings so it looked quite magical. The young woman oriented us to the facility and what to expect on the ride. Afterward she gave a fascinating lecture on reindeer farming. We all went to the starting point of the ride and waited off to the side for all the reindeer and the sleds to arrive. The reindeer & sleds were connected so no one was responsible for guiding their sleigh. We climbed in according to their instructions and settled under a blanket. The ride, led by one of the reindeer herders, was so peaceful through the forest across some open fields. The sky was cloudy so no northern lights but that did not make the trip any less enjoyable. Being so close to an actual reindeer was a real treat.

Quality of Experience

Guides, Drivers and Staff

so interesting to learn about the world of reindeer herding and how important it is in Lapland.

Transport

Transport from Hotel in Rovaniemi to Rovaniemi Airport

Rovaniemi

Driver was right on time, drove us to the airport without delay, friendly.

Guides, Drivers and Staff

Transport

We had an amazing trip to Colombia! Setting up our trip was easy. KimKim asked about our likes/dislikes, how active we wanted to be, what places we didn't want to miss seeing etc all to set up the best vacation possible for us. We went to Bogota, Pereira and Cartagena and thoroughly enjoyed all 3 locations. In Bogota we did a city tour which included the Gold Museum (a must see) as well as the local market and Monserrate Hill. We also left the city and did some hiking so it felt like a good mix of time in the city as well as enjoying the natural beauty around the city. Our guide in Bogota, Oscar, was very helpful and informative. Periera was totally different. We were out in the beauty of the coffee region visiting small towns such as Finlandia and Salento. Going to the Corcora Valley and seeing the beautiful Wax Palms, Horseback riding and a Coffee Farm Visit. The only disappointment was due to fires we were not able to do the Los Frailes Hike but it certainly wasn't the fault of KimKim. The boutique hotel in Pereira , Hotel Sazagua, was just lovely. It was by far our favorite hotel. Our room was spacious with our own private patio/jacuzzi, the food at the hotel was great and the service top notch. Our guide in Pereira, Claudia, was also great. She was so knowledgable about the area she even gave us the coffee tour herself.
Cartagena was our third stop and it didn't disappoint. It was very hot but we managed to get some pool time in at our hotel as well as a full day at Tierra Bomba Island at the Makani Beach Club to cool off. The Makani Beach Club was fabulous. It had a beautiful pool, a restaurant, bar area as well as massage. We enjoyed all three. Due to the wind the boat ride back was very bumpy so if that is bothersome it might not be a good choice. I would also highly recommend the Mangrove Tour. It s a very beautiful area and we were able even able to catch a few blue crab on our tour! Again, our guides were very informative and knowledgable about the city and it's history.
We've had a lot of people ask us if we felt safe while in Colombia. Our answer is "Yes"! As long as you're smart about where you go on your own and are aware of your surroundings it is perfectly safe. Our guides were very helpful in giving us tips and guidance in this area for sure. The one thing that was surprising to us was how few people spoke any English. Our Spanish is extremely limited so without a guide I think it would have been difficult for us to navigate around the country. But thanks to KimKim and our guides this wasn't an issue at all. We would definitely recommend travel to Colombia!

Pedro and his team were great to work with. They listened to ours needs and made adjustments when necessary. Our trip was streamlined and organized. It was a once in a lifetime trip!

Loved most everything except the very long days of bus trips. It was a bit too much. The hotels were good and the tours were good. In retrospect I would have included some down time but we enjoyed seeing the country. Thanks Ruth for all the time you out into making our trip and adventure.

Hotel Reviews

QT

Queenstown

Nice hotel but we had the back side view of a side of a mountain and a construction site. So ask for the view.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Suites

Motel so get your bags to your room yourself. But very nice room. Probably the best in the town.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Distinction Christchurch Hotel

Christchurch

Authenticity & Character

O

Location

Pullman Rotorua

Rotorua

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Heritage CityLife Wellington

Wellington

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Heritage Hotel Auckland

Auckland

Older hotel needs some updating but nice. There are better choices in the area. The german restaurant in the hotel however is terrible. They need to rethink that space. Both our dinners were disgusting but my husband ate his anyway.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Boutique Wine Tour - Half Day

Queenstown (NZ)

Fun day drinking wine and talking to people from all around the world. Iy was a lovely day.

Quality of Experience

Food

Guides, Drivers and Staff

Very knowledgeable and super friendly

Transport

Full Day Milford Sound Van/Cruise/ Van (Shared small group tour)

Queenstown (NZ)

The tour was great and our first for our trip. Our guide was amazing he knows so much about the area and vegetation. Very nice too. The bus ride however was too long. With the bus and the boat it was 12 hours. Long day!!

Quality of Experience

Guides, Drivers and Staff

Transport

Skyline Gondola Ride

Queenstown (NZ)

Fun!

Quality of Experience

Transport

Crater Experience (Cowan's Observatory)

New Zealand

Amazing star gazing. Our guide was a super enthusiastic astronomer. We are not but it was interesting.

Quality of Experience

Guides, Drivers and Staff

Transport

Grand Traverse Scenic Flight

Lake Tekapo

I was scared my husband thought it was great. We had a very windy day and they needed to use a different plane for the flight. But at 3000 feet it was much better. Amazing views! I couldnt wait to be on the ground.

Quality of Experience

Guides, Drivers and Staff

Transport

Shared Transfer Tekapo to Christchurch

Lake Tekapo

Innercity bus. Crowded and we were last on so we couldnt sit together. 4 hours of crowded uncomfortable bus. 2 thumbs down from us.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Akaroa & Harbour Cruise

Christchurch

We loved this day. The ride wasnt terrible and the boat was nice. Our driver was great. The guy that owned and drove the boat was also the builder of thr boat which is amazing. We didnt see many Dolphins, we also saw tiny penguins and seals. Nice day. Great little town. Lunch was delicious too.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Coastal Pacific Train - Christchurch to Picton

Christchurch

Nice and comfy ride. Theres food on board. Great scenery including a huge pod of Dolphins feeding in the water.

Quality of Experience

Guides, Drivers and Staff

Transport

Interislander Ferry - Picton to Wellington

New Zealand

Nice ride. But be quick to get your spot. We bought an upgrade to an area and didnt end up sitting there because we thought we were in the right spot. It was fine we had nice seats in the front of the ship.

Quality of Experience

Guides, Drivers and Staff

Transport

Zealandia Twilight Tour

Wellington

We are not usually bird watchers but this place is amazing. Theyre trying to restore this habitat back to pre settlers and succeeding. We saw 3 Kiwi which are extremely endangered and a bunch of other endangered birds and a few reptiles. Way better then expected.

Quality of Experience

Guides, Drivers and Staff

Te Po Combo - 90 Minute Guided Tour & Evening Experience

Rotorua

Fun cultural event to learn about the people, have dinner and to see Geysers

Quality of Experience

Guides, Drivers and Staff

Transport

Left without us but they had another vehicle get us back to the hotel

Full Day Rotorua to Auckland Hobbiton and Waitomo Tour

Rotorua

Fun day at Hobbiton. Fan or not will enjoy the day.

Quality of Experience

Food

Guides, Drivers and Staff

Our guide was great! Very animated and fun.

Transport

Morning Eco Thermal Park Tour - Waiotapu & Waimangu

Rotorua

Quality of Experience

Guides, Drivers and Staff

Transport

Auckland Best of Both World: Bush and Beach - Full day

Auckland

The guides are great. The morning was a city tour and the afternoon volcanos, rain forest and the black sand beach (hot sand but beautiful). We've done a lot of this already so it was a repeat. But nice if your first time.

Quality of Experience

Guides, Drivers and Staff

Transport

America's Cup Sailing Experience

Auckland

Super nice. Took the ride on a real Americas Cup Racing boat. Helped the crew raise and lower the sails. It was a great way to end our trip.

Quality of Experience

Guides, Drivers and Staff

Transport

What another terrific trip we had thru the KimKim portal. Working with Liz Neal and her staff was truly a blessing since we had generated quite an aggressive "vacation" down under. In those 2-weeks we had a # of airline tickets, hotel stays, transfers to/from airports/hotels and excursions. It went like clockwork on the receiving end as all went very smoothly. I felt comfortable knowing that the major details had been put in place and that I could count on airline tickets being correct, hotels were ready for us and ride transfers were always there when expected. We could concentrate on merely enjoying the trip.

We saw & did many things on our trip and still trying to decide which major activity was our favorite:
NZ Gondola & Luge
NZ Shotover Jet Boat
Sydney Opera House
Sydney Harbour Bridge Climb
TAS Port Arthur tour
AUS Rottnest Ferry & Island

We'll have many lifetime memories from this trip and also opens the possibility of returning to these areas to spend additional leisure time.

Thank You so much for all your help in setting up our trip, and making it a reality, Liz. It was a pleasure working with you on this one and looking forward to the next trip.

Hotel Review

Copthorne Hotel & Resort Queenstown Lakefront

Queenstown

Loved this hotel for its location, easy walking distance to our needs and beautiful room view. There was only 1 King sized bed in our room but worked out just fine for the 2 of us travelers. Friendly and helpful staff were an added bonus.

Authenticity & Character

The views of the mountain range "Remarkables" and Lake Wakatipu were constantly viewable from our large room window. Very pleasing to watch the weather roll across them in an ever-changing kalidescope of patterns.

Location

We had excursion meeting points on nearby Shotover Street. The heart of Queenstown was a nice, easy walk along Lake Wakatipu.

Staff

Very helpful with local maps, check-in/out and information about the area.Comfy

Cleanliness & Comfort

Large comfy bed, clean room and fresh towels

Activity Reviews

Full-Day Jet-Boat Adventure & Funyak River Safari

Queenstown (NZ)

This trip was canceled due to weather but we separately booked the Shotover Jet Boat ride on the Dart River in its place and super happy that we did! This review pertains to the Shotover ride instead. Such a beautiful and pristine area with the river and mountain ranges. Our boat ride was exhilarating and our driver, Hamish, was the best. He knew how to handle that boat and make it dance on the shallow water, coming perilously close to the nearby cliffs and then 360's where possible. Woo-Hoo!

Quality of Experience

Thrilling jet boat ride with a great driver!

Guides, Drivers and Staff

Our boat driver, Hamish, could not only thrill us with his expert handling, but also told a lot of background and history of the local area as well as the boat design

Sydney Opera House Tour

Sydney

Have seen numerous times on television this iconic masterpiece. To actually be there in person to touch, feel and see the building was a bucket list item. An amazing work of sculpture, art and functionality all rolled into one design.

Guides, Drivers and Staff

Excellent tour guide who really knew her stuff. I liked that we all had headphones and could easily hear and understand what the informative guide was saying.

Full Day Experience Rottnest with Bike, and Snorkel hire

Perth

Yet, another highlight of our trip was going to Rottnest Island. What a blast it was to ride bikes on the well paved paths, snorkel in the beautiful blue waters of the Indian Ocean and see all the cute little Quokka's. Really enjoyed biking around the island and going as far west as possible to Radar Reef and Fish Hook Bay.

Quality of Experience

Enjoyed the freedom we had to set our own pace and see and do what we wanted . Would've liked it better if our bikes had been E-Bikes rather than just pedal bikes.

Climb the Harbor Bridge

Sydney

This may be one of the best highlights of our trip, actually climbing the Sydney Harbour Bridge. Such a surreal experience where, despite being so high, felt very comfortable, due to our pre-training and strapped securely into the harness. The views were amazing along the way and the stories of the build fascinating.

Quality of Experience

The fact that we were actually climbing the bridge along the walkways, ladders and girders was astonishing! Being elevated above the vehicular traffic below was exciting, especially when climbing the ladder between lanes 7 - 9 with the cars, buses and trains whizzing past!

Guides, Drivers and Staff

We had a fantastic guide, Kat, who helped familiarize us with our climbing gear, made us feel comfortable during the climb and provided many interesting facts about the bridge and surrounding area with friendly banter and timely jokes. Thanks again for the wonderful time, Kat!

Full Day Port Arthur Tour

Hobart

Having read several books about this area and time, I thought I was mentally prepared for the experience. I was amazed at at how serene and beautiful the area had become over the years. The historical plaques located by the major structures were very informative and helped remind visitors how awful a place it was during its heyday. Very much enjoyed the short harbor cruise as well as the gardens, Such a lovely place now...

We really enjoyed our trip to Vietnam. Our favorite experiences were ha long bay, our bike trip through hoi an, and our stay in nha Trang. Both Ky and A were amazing, friendly, and knowledgeable guides.

Activity Review

Hoi An biking thru country side + visit ancient town

Hoi An

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Alba booked us an incredible trip to Barcelona and Madrid. Her attention to every detail made the trip truly easy and enjoyable for us. Guides Anna in Barcelona and Carmen in Madrid were knowledgeable, friendly, and helpful; we've had private tours in multiple cities and never had better experiences. We wanted a special trip to celebrate some recent life events, and we got everything we wanted and more! We will definitely be back to KimKim, and to Alba should we return to Spain.

Hello Joseph, I wanted to give you a feedback about Andrew who was great with us during our trip who was able to answer all our questions and adapt according to our needs. Andrew is very professional and I plan to come back with my mom and would like to do the same trip with Andrew again. The trip was fantastic and very interesting we saw everything we wanted to see. Compared to the hotels they were all very good but on the 2nd a lake navaisha the room was not terrible and the food too. And for the last one in masai Mara this one was top but no wifi in the room which is a pity. So much for my little return I wanted to thank you and thank Andrew.

Maria,
Hello.
Marty and I got back one week ago. Here are my/our thoughts on our trip to Sicily.
It was a little confusing picking up our car in Catania as the car rental was a little ways away from where we thought. We got to our B&B, but couldn't drive on the street because it was blocked for the final day of St Agata! Our host, Luca, took Marty to paid parking several blocks away . Luca had changed our room because of the noisy festival, I wish he hadn't, but maybe he just wanted to be nice ? Luca was a great host, we loved having the outside upper deck for breakfast and late afternoon coffee.
The next morning, Margherita, our very knowledgeable and friendly and friendly and TALKATIVE met us. After 2 and a half hours, Marty and I said our thanks and went to the garage to get the car to go to Mt Etna. This was a longer trip than we thought! When we arrived we walked around Silvestri crater in the howling wind, it is magnificent! We drove back in the later afternoon, got a bit lost, while using our GPS, arrived back into the city at rush hour and realized we had not eaten since morning! This day was too busy!
Reminders to have snacks and water for these excursions would be good.
We loved Taormina, Grace was a wonderful tour guide, we bought snacks by the Greco-Roman Theater and ate while looking out over the Ionian Sea. We enjoyed talking with Grace, she has a very good manner. Taormina is a beautiful town. and we got to enjoy it without lots of people!
We didn't go to Acireale as the drive didn't make sense and was out of our way, and we wanted to get to the fish market.
The drive to Syracusa was ok until the end when our GPS sent us around, around, around! We drove down a no driving street and asked someone for help, who was our guide, Salvatore! He had been waiting for us!There was/is no parking on the street of our B&B, so S took Marty to a paid parking spot, then they came back for an intense tour with Salvo. Salvo was very knowledgeable , but talked non stop and we were very ready to relax after hours of driving. We would have enjoyed more getting to know what the Ortegians are like as a people . Stefano, our B&B host was very friendly and we loved having great breakfasts on the upper outside deck.
The next day we walked to the Archeological ruins in Syracuse. We had a self -guided tour here and it was magical! We stayed for hours and walked back to Ortegia. We did not go to Ragusa Ilba, Modica , Scicli or Noto. We wanted to enjoy Ortegia and not rush around so much. This was right for us. Besides the driving was very stressful, and driving for us was not very fun.
Day 7- To Agrigento via Enna. Enna was very windy and no visibility, so we moved onto Agrigento. Octavio our host was very nice.
He gave us lots of pastries and packed us sandwiches for lunch. Great dinner at Nucci near the B&B.
Valley of the Temples tour with wonderful Claudio! Very knowledgeable about the different plants, trees, animals as well as temples! He grew up in Agrigento and used to visit the temples as a child many years ago. After the tour we drove to Scala Dei Turchi. It was very difficult to find , even though there were signs for it everywhere! It turns out the walk to the beach had been closed due to recent vandalism. Beautiful spot, though.
To Palermo! We did not go to Cefalu, but spent the afternoon at Mondello, very pretty, the water is so clear. We got to our B&B, but our street was for pedestrians only! Our wonderful host Dani greeted us and Marty incredibly found a free parking space very near our B&B! We did not move our car while in Palermo, as there was plenty to see in that great city. Palermo walking tour with wonderful Marilu. She was very knowledgeable, and enjoyed conversations about the people, food, politics. We had a very good time with her. The rest of our time in Palermo, we walked, walked, walked! We loved walking the Ballaro market and eating prawns at the lively Vucciria market.
Our last night in Sicily, we had a wonderful dinner at Osterio Lo Bianco. The atmosphere was just right, popular, red and white checked tablecloths, regulars, and even small dogs. Delicious green minestrone, grilled vegetables, rosemary potatoes, pasta ragu, local wine and tiramisu. Perfect!

Francisco and his team were excellent. They went above and beyond in helping me and our family plan this trip. They communicated on time and outside of business hours to ensure that we are able to get what we needed during our trip. The trip has so many little details that is hard to remember especially when booked so far in advanced. Everything went smoothly. It requires effort in all parties.
The tours were also very good. The guides and transfer from Turismo Selknam were very efficient and organized in getting us to see the King Penguins. Paulina was very knowledgeable of the area - Punta Arenas, Porvenir/Tierra del Fuego.
The hotel La Yegua Loca is a very charming boutique hotel and has a great restaurant. I got a lot of souvernirs here including the serving wood board , wool slippers and stuffed penguin and sheep.

Torres del Paine is very beautiful but relatively small to drive. We have a 6 year old so the maximum hike that we can do is about 1 to 2 hours. We stayed outside of the park called Morenna Lodge. The restaurant chef is very good and the overall service is good.

The real highlight of our trip is the Estancia La Peninsula. Alejandro the tour guide is very humorous and knowledgeable of the area. Macleod, the captain of the boat is very good with kids. My husband and I have no experience with horses so he ride with my daughter. She was so comfortable with him the she fell asleep briefly during the ride.

All of the other hotels that Frnacisco picked also have very good customer service.
My only regret is not staying longer. Chile is really worth to visit. Don't forget to try Calafate sour and Austral calafate. I plan to return in the future and hopefully be assigned to Francisco and his team again.

Hotel Reviews

Hotel Diego de Velazquez

Santiago

Service was good, close to cable car but the area was too loud/thin windows

Staff

Hotel Boutique La Yegua Loca

Punta Arenas

Authenticity & Character

Staff

Cleanliness & Comfort

Best Western Patagonia (ex Borde Glaciar)

Puerto Natales

Location

Staff

Morrena Lodge

Torres Del Paine

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Tierra del Fuego - King Penguin (Car rental)

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

Estancia La Península Full Day (Car rental)

Chile

Quality of Experience

I

Food

Guides, Drivers and Staff

Transport

Navigation Excursion - Serrano Glacier and Patagonic Lunch

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport